DoorDash Mexico
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Customer Experience Quality Supervisor
Share this job
About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
QA Supervisor – Customer Experience
Share this job
About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Quality Supervisor – CX Operations
Share this job
About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Experience Agent
Share this job
About the Role - Customer Experience Agent at DoorDash!
We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.
Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business.
Job Highlights:
- Full-time position
- Weekly pay (every Friday)
- Direct contract with DoorDash
Compensation and Bonuses:
- Base salary: $15,000 MXN monthly
- Monthly wellness bonus: $1,000 MXN
- Monthly grocery vouchers: $1,000 MXN
- Performance bonus: Up to $3,750 MXN
Additional Benefits:
- Paid personal days in addition to legally mandated vacation days
- Work-from-home equipment provided
- Life insurance
- Aguinaldo: 15 days
- Savings fund: 10%
Social Security and Medical Coverage:
- IMSS
- Ambulance service: 5 free events
- Medical assistance at home: 2 free events, subsequent services at preferential costs
- 24/7 medical orientation: Free phone consultations year-round
- Psychological assistance: Free initial consultation, preferential rates for additional sessions
- Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM
- Home nursing services
- Dental assistance and vision care program
You're excited about this opportunity because you will...
- Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
- Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrate effective communication skills and relationship-building.
- Excel at Quality! We want to be the best Customer Experience Company out there!
We're excited about you because...
- You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat.
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone.
- You are a highly-motivated individual that works well in a team environment.
- You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
- You are customer-centric and you love helping people.
- You have high emotional intelligence and you are great at building relationships.
- You are very organized--you can juggle both issue resolution & concise communication.
- You have experience maintaining a high level of professionalism.
Why You’ll Love Working at DoorDash...
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
CX Operations Team Leader
Share this job
About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Quality & Calibration Analyst (AI Focused)
Share this job
About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Elite 0.5%
Share this job
About the Team
As one of DoorDash’s core teams, the Customer Experience Team ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team manages DoorDash’s day-to-day customer operations, with the ultimate goal of growing the business by delivering on our promise of excellence and value. The team is responsible for supporting teammates with questions for phone calls and casework on a day-to-day basis to ensure appropriate workflows are used and finding solutions to ensure a stellar customer experience. Teammates can expect to use multiple means of communication to help educate our teammates which include but are not limited to Slack, Zoom and SME phone lines. The team is supporting all content and occupancy-related concerns a teammate has by following standard processes plus, escalating issues in which workflows do not exist.
About the Role
As an Elite 0.5% Customer Support Agent, you will be part of a team that consistently delivers a superior customer experience to our most discerning customers—VIP and Elite CX. This role requires a unique combination of empathy, adaptability, and strong problem-solving skills. You will interact with customers in real time, ensuring efficient, friction-free resolutions while maintaining a warm, personable tone that reflects our brand's values.
You will receive specialized training to support your development into an Elite agent, where you’ll learn best-in-class techniques for handling complex issues, improving customer satisfaction, and driving business results.
You’re excited about this opportunity because you will…
- Enjoy working cross-functionally across different departments to get issues resolved.
- Have a passion for guiding others to find solutions versus telling them the answer.
- Track and trend data that can be leveraged to improve the department’s performance by providing knowledge-based training
- Take ownership of complex cases and are empowered to find a resolution
- Help with occupancy by reviewing AUX codes to ensure efficient staffing throughout the day.
- Review teammate cases to identify opportunities for improvement
- Setting your peers up for success by sharing the end of shift reporting to arm them with trends for call drivers, known issues, or bugs plus any other necessary information.
- Untap your leadership potential by helping to guide and support others and build the skills for your own future development.
- Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers.
- Partner with stakeholders to improve our products, services, processes, and policies
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents
We’re excited about you because…
- Deliver Exceptional Experiences: You’ll be part of an exclusive Elite 0.5% Team dedicated to providing the highest level of service to our most valued customers—ensuring each interaction is empathetic, efficient, and exceeds expectations. Your work will directly impact customer satisfaction, fostering long-term loyalty and turning Elite CX into advocates for DoorDash.
- Grow Through Continuous Learning: You will receive specialized training, including our Elite Refresher Course, which equips you with proven techniques from top agents to refine your communication skills, problem-solving, and empathy. As you progress, you’ll engage in shadowing and coaching sessions, learning from the best in the business and applying those insights to make every customer feel heard and valued.
- Be Part of a High-Performance Team: The Elite 0.5% Team sets the gold standard for customer support, and you’ll collaborate with top agents to refine your skills and stay on the cutting edge of service excellence. By participating in roundtables and peer learning, you’ll continuously evolve as you share best practices and improve together.
- Make a Real Impact on KPIs: Your success in this role will directly contribute to DoorDash’s growth. By providing friction-free resolutions to Elite CX, you'll help boost DWR, reduce response times, and improve FCR, all of which directly impact revenue and customer retention.
- Shape the Elite CX Experience: This is not just about answering questions—it’s about making a lasting impression. You'll be empowered to create "Golden Chats" that showcase your ability to adapt to the unique needs of Elite CX, blending your skills and knowledge with a natural, authentic communication style.
- Elevate Your Career: As you consistently meet and exceed performance expectations, you’ll have the chance to grow in your role, whether that means taking on more complex cases or moving into leadership opportunities. This is a place where your willingness to learn and drive for excellence will be recognized and rewarded
Why You’ll Love Working at DoorDash
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensation packages and comprehensive health benefits.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Associate, Calibration Insights
Share this job
About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Analyst I, Analytics and Forecasting
Share this job
About the Team:
You will be a part of the Network Operations Excellence (NOE) team which is a component of the Global Support and Integrity Operations (GSIO) organization. The primary role of this organization is to provide the best support for Dashers, Consumers and Merchants to maximize Customer retention while minimizing cost. We achieve this by creating feedback mechanisms and insights to influence process design and resource allocation to improve the experience. Our ultimate objective is to enhance the experience of all customers engaging with DoorDash, and improve key performance indicators (KPIs). To achieve this objective, the team will operate and execute support experiences.
About the Role:
We are looking for a motivated Junior Analyst to join our Forecasting and Network Operations Excellence team. In this role, you’ll support the team by collecting, analyzing, and reporting data that helps scale our global operations and improve our service delivery. This is an ideal opportunity for someone early in their analytics career who is eager to learn, grow, and make an impact in a fast-paced environment.
You’ll work closely with Senior Analysts and cross-functional teams such as Workforce Management, Business Intelligence, Data Science, Operations, Finance and Customer Experience. to assist in reporting, process improvement, and the development of data-driven insights. Strong attention to detail, eagerness to learn new tools, and comfort with working in a data-rich environment are key to success
You’re excited about this opportunity because you will:
- Support the team in gathering, cleaning, and analyzing data to inform business decisions
- Work on creating and maintaining dashboards and recurring reports using tools like Excel and BI platforms (e.g., Tableau, Looker, Sigma)
- Work with stakeholders to understand business questions and help provide data-driven answers
- Participate in the demand planning process by supporting data collection and model updates
- Help identify small-scale opportunities for automation and workflow improvements
- Monitor and triage incoming requests in our team channel, assisting with ad-hoc problem-solving to help unlock operational efficiencies
- Collaborate with peers and more senior team members to learn best practices in forecasting and analytics
We’re excited about you because you:
- Have a foundational understanding of SQL and Excel; you're comfortable learning new tools and techniques
- Are curious and eager to develop your technical and analytical skills
- Enjoy solving problems and working with data to uncover insights
- Are detail-oriented, organized, and capable of managing multiple tasks
- Communicate clearly and effectively, and enjoy collaborating with team members
- Are excited to grow your career in a data-focused role within a fast-paced tech environment
- Bachelors degree in quantitative field + 2 years of relevant experience
- Fluency in English is a must to connect with our partners
*Please Note: We operate in a hybrid model, and our office is located in Mexico City
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Service Team Leader
Share this job
About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Service Supervisor
Share this job
About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Support Specialist, Labs
Share this job
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
We’re hiring a Support Specialist in our Support Team to assist with experimental products within DoorDash Labs. In this role, you’ll work within our Support Operations to assist with the various tasks relative to handling incoming support calls and cases and making any relevant outbound calls for autonomous deliveries.
This role will be responsible for supporting our customers from all days 6AM-3AMPST.
You’re excited about this opportunity because you will…
- Help support projects primarily focused on enhancing the Customer, Dasher, and Merchant experience.
- Enjoy frequent upskill training to learn new pilot workflows and expand your business acumen.
- Deal with ambiguity by leveraging all resources and cross-functional partners to improve the overall customer experience.
- Work cross-functionally with the S&O team partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides.
- Enjoy participating in testing new processes and programs to help increase customer retention.
- Be empowered to make decisions using the training and provided workflows, resolve problems, help make new processes durable, and escalate edge cases to leadership.
- Enjoy problem-solving, are incredibly resourceful, and are able to see around corners to help us learn and make informed decisions on business changes.
We’re excited about you because…
- Approach your work enthusiastically with a customer-centric mindset and have a passion for resolving issues.
- You're self-motivated and have a bias for action.
- Strong and clear written and verbal communication.
- You have experience with de-escalating customers and turning detractors into lifelong promoters of DoorDash.
- You can operate at the lowest level of detail and demonstrate proactive critical thinking / problem-solving skills.
- You thrive in a fast-paced, constantly changing work environment (including hours and days of operation.)
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Sr Quality Insights Analyst
Share this job
About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
AI Quality Analyst
Share this job
About the Team
The Quality Assurance team drives customer support insights to both our internal & BPO partner stakeholders, utilizing our quality assurance audit data as well as exciting new technologies in Conversational Intelligence AI. The team’s primary role will be to establish mechanisms to ensure our quality audits consistently provide insights that drive process improvements in our support experience.
About the Role
As a Senior Associate, Calibration Insights Analyst, you’ll be a key architect of calibration excellence across DoorDash Support. You will lead analytical deep dives to identify root causes of quality misalignment, investigate edge cases, and surface systemic opportunities to improve how our GenAI-powered QA systems operate.
You’ll collaborate closely with Model Calibration Specialists, the Performance Excellence team, and stakeholders across CXI to implement projects that improve agent performance, policy alignment, and customer outcomes. You’ll help maintain trust in our machine learning model’s QA outputs by ensuring our quality signals are precise, fair, and strategically useful.
This role requires comfort working with GPT/LLM-based systems and the ability to turn raw calibration data into insights that influence our long-term QA strategy.
You will report to the Supervisor Model Calibration Team (MCT) in our CXI QA organization. This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.
You're excited about this opportunity because you will…
- Develop deep expertise in DoorDash’s QA systems and operational processes to guide meaningful calibration and KPI improvements across multiple lines of business.
- Assist with cross-functional projects by establishing success metrics, coordinating stakeholders, removing blockers, and clearly communicating progress toward goals.
- Conduct deep dives & root cause analyses (RCAs) on failure patterns, reversals, and edge cases to uncover inaccuracy trends/drivers.
- Create data models and dashboards to track calibration metrics, auditor accuracy, and sentiment/resolution trends.
- Partner with the Performance Excellence team and Support Operations stakeholders to translate calibration insights into QA strategy improvements.
We're excited about you because…
- You have a Bachelor’s degree or equivalent experience.
- You bring 4+ years in support operations, QA, trust & safety, or a similar customer-facing analytical role.
- You can communicate with customers, cross-functional partners, and senior leaders effectively.
- You enjoy the opportunity to think outside of the box. You can translate goals and blockers into relevant plans for the department.
- Produce recommendations and use data analysis and hypothesis testing to validate your findings.
- You’re passionate about identifying opportunities through operating at the lowest level of detail and using a first-principles approach to problem-solving.
- You're proficient in Microsoft and/or Google Suite.
- You have experience working with Conversational Intelligence, GPT-based tools, or QA signal models.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Quality Assurance Supervisor
Share this job
About the Team
- Our Quality Assurance (QA) team is dedicated to ensuring exceptional customer experiences through consistent evaluation, coaching, and performance improvement. We work behind the scenes to monitor interactions between teammates and our customers, measuring adherence to company policies, communication standards, and service excellence.
- As a collaborative group of detail-oriented professionals, we partner closely with operations, training, and leadership teams to identify trends and highlight opportunities. Our goal is to foster a culture of continuous improvement by providing actionable feedback and insights that empower our agents to deliver service that not only meets but exceeds customer expectations.
- With a strong focus on integrity, accuracy, and teamwork, the QA team plays a critical role in supporting both onshore and offshore operations, ensuring consistency across all touchpoints in the customer journey.
- DoorDash operates a hybrid model to allow our teams the convenience of working from home while adding purposeful time in the office to collaborate with others, foster a team culture, develop careers, and drive a sense of belonging.
- Currently, our employees work in the office at least 2 days per week.
About the Role
The Quality Supervisor plays a key leadership role within the Quality Assurance (QA) team, overseeing the evaluation process that ensures customer interactions meet established service and compliance standards. This position is responsible for guiding and supporting a team of QA auditors, Subject Matter Experts, and Analysts in driving quality initiatives and partnering with cross-functional teams to enhance the overall customer experience.
As a Quality Supervisor, you will monitor team performance, calibrate quality standards, and deliver insights that help shape training programs, agent development, and operational improvements. Your role bridges frontline QA efforts with strategic business goals, ensuring consistency, fairness, and excellence across all customer touchpoints.
Key Contributions:
- Lead and support a team of QA analysts, providing coaching, mentorship, and development opportunities.
- Oversee the end-to-end quality monitoring process, ensuring accuracy, consistency, and timeliness.
- Analyze quality trends, customer feedback, and performance data to identify strengths and areas for improvement.
- Partner with Operations, Training, and Workforce Management to align QA metrics with business priorities.
- Conduct calibration sessions to maintain scoring consistency across all evaluators.
- Prepare and present QA reports, dashboards, and recommendations to leadership.
- Drive continuous improvement initiatives focused on enhancing service quality and customer satisfaction.
You’re excited about this opportunity because you will…
- You should be excited about this role because it puts you at the heart of transforming customer experiences. As a Quality Supervisor, you're not just auditing calls—you’re shaping the voice of the company. You’ll have a direct impact on service excellence by guiding your team, influencing agent performance, and driving improvements that really matter to both the business and the people we serve.
- It’s a chance to lead with purpose – You’ll mentor and develop a team that champions consistency and fairness. Create real change – Your insights influence training, coaching, and operational decisions. Bridge people and performance – You’ll collaborate with leadership, support agents, and cross-functional partners to raise the bar on quality. Grow your career – With exposure to performance data, strategy, and leadership, you’ll build skills that are highly valuable in any direction you want to grow, whether that’s into senior leadership, training, operations, or beyond.
- Make an impact daily – Every call you review, every trend you catch, and every piece of feedback you give contributes to better customer outcomes and stronger team performance. If you’re passionate about people, processes, and performance—and love turning insights into action—this is a role where you can truly thrive.
We’re excited about you because…
Your background and career path clearly show a commitment to delivering on results, developing teams, and quickly identifying opportunities to deliver a better product.
- Bilingual Spanish / English. You can demonstrate fluent communication in two languages, meaning you can speak, listen, read, and write in both languages with ease and accuracy.
- Minimum 2 years of team leadership experience in a contact center environment
- Minimum 3 years of experience in a quality environment
- Exceptional verbal and written skills
- Ability to coach, train, and motivate individuals, and evaluate their work performance
- Excellent problem-solving, Leadership, and Customer Service skills
- Proficient with technology, especially computers, software applications, and phone systems
- Experience working with: Salesforce, ObserveAI, G-Suite, Tableau, Sigma
- Experience working with cross-cultural teams
- Strong leadership and people management skills.
- Deep understanding of contact center operations and quality standards.
- An analytical mindset with the ability to translate data into actionable strategies.
- Excellent communication and interpersonal abilities.
- A passion for coaching, process improvement, and delivering a best-in-class customer experience.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Global Advocate
Share this job
About the Team
As one of DoorDash’s core teams, the Customer Experience Team ensures that when there are bumps in the last mile, there’s always someone there to help make things right. Our team manages DoorDash’s day-to-day customer operations, with the ultimate goal of growing the business by delivering on our promise of excellence and value. The team is responsible for supporting teammates with questions for phone calls and casework on a day-to-day basis to ensure appropriate workflows are used and finding solutions to ensure a stellar customer experience. Teammates can expect to use multiple means of communication to help educate our teammates which include but are not limited to Slack, Zoom and SME phone lines. The team is supporting all content and occupancy-related concerns a teammate has by following standard processes plus, escalating issues in which workflows do not exist.
About the Role
As an Elite 0.5% Customer Support Agent, you will be part of a team that consistently delivers a superior customer experience to our most discerning customers—VIP and Elite CX. This role requires a unique combination of empathy, adaptability, and strong problem-solving skills. You will interact with customers in real time, ensuring efficient, friction-free resolutions while maintaining a warm, personable tone that reflects our brand's values.
You will receive specialized training to support your development into an Elite agent, where you’ll learn best-in-class techniques for handling complex issues, improving customer satisfaction, and driving business results.
You’re excited about this opportunity because you will…
- Enjoy working cross-functionally across different departments to get issues resolved.
- Have a passion for guiding others to find solutions versus telling them the answer.
- Track and trend data that can be leveraged to improve the department’s performance by providing knowledge-based training
- Take ownership of complex cases and are empowered to find a resolution
- Help with occupancy by reviewing AUX codes to ensure efficient staffing throughout the day.
- Review teammate cases to identify opportunities for improvement
- Setting your peers up for success by sharing the end of shift reporting to arm them with trends for call drivers, known issues, or bugs plus any other necessary information.
- Untap your leadership potential by helping to guide and support others and build the skills for your own future development.
- Learn and stay up to date with correct processes, policies, and changes that will impact teammates and customers.
- Partner with stakeholders to improve our products, services, processes, and policies
- Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents
We’re excited about you because…
- Deliver Exceptional Experiences: You’ll be part of an exclusive Elite 0.5% Team dedicated to providing the highest level of service to our most valued customers—ensuring each interaction is empathetic, efficient, and exceeds expectations. Your work will directly impact customer satisfaction, fostering long-term loyalty and turning Elite CX into advocates for DoorDash.
- Grow Through Continuous Learning: You will receive specialized training, including our Elite Refresher Course, which equips you with proven techniques from top agents to refine your communication skills, problem-solving, and empathy. As you progress, you’ll engage in shadowing and coaching sessions, learning from the best in the business and applying those insights to make every customer feel heard and valued.
- Be Part of a High-Performance Team: The Elite 0.5% Team sets the gold standard for customer support, and you’ll collaborate with top agents to refine your skills and stay on the cutting edge of service excellence. By participating in roundtables and peer learning, you’ll continuously evolve as you share best practices and improve together.
- Make a Real Impact on KPIs: Your success in this role will directly contribute to DoorDash’s growth. By providing friction-free resolutions to Elite CX, you'll help boost DWR, reduce response times, and improve FCR, all of which directly impact revenue and customer retention.
- Shape the Elite CX Experience: This is not just about answering questions—it’s about making a lasting impression. You'll be empowered to create "Golden Chats" that showcase your ability to adapt to the unique needs of Elite CX, blending your skills and knowledge with a natural, authentic communication style.
- Elevate Your Career: As you consistently meet and exceed performance expectations, you’ll have the chance to grow in your role, whether that means taking on more complex cases or moving into leadership opportunities. This is a place where your willingness to learn and drive for excellence will be recognized and rewarded
Why You’ll Love Working at DoorDash
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
We offer great compensation packages and comprehensive health benefits.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Customer Support Team Lead
Share this job
About the Team
DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.
About the role
As a Team Leader you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day to day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.
NOTE: This position will support our Customer Experience center in Mexico City.
You’re excited about this opportunity because you will…
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
We’re excited about you because…
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor’s degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Spanish and English
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico