We’re on the search for passionate, hardworking, and caring individuals who are ready to make a  meaningful impact at our award winning apartment communities each day.  

As one of the top 50 largest multifamily management companies in the country- proudly rooted in  the Southeast—we lead with heart and operate with purpose. Our Live It culture reflects our  commitment to service, connection, and exceeding expectations at every turn.  

If you're looking for a place where your work truly matters – Apply Today!  

Leasing Consultant | Job Overview 

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the  community and ambassadors of our Live It culture. This role is all about creating standout  experiences and meaningful connections. Whether you’re leading engaging apartment tours,  planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and  resident leaves feeling welcomed, supported, and excited to call Hawthorne home.  

Leasing Consultant | Job Functions 

Create Exceptional First Impressions 

• Greet prospective residents with warmth and professionalism  
• Conduct personalized apartment tours that highlight the lifestyle and value of the  community  
• Respond to phone, email, and web inquiries promptly and thoroughly  

Drive Leasing Success 

• Convert leads to leases through follow-up, relationship-building, and deep understanding  of resident needs  
• Complete leasing applications, verifications, and new move-in paperwork accurately  • Contribute to community occupancy and renewal goals  

Foster Resident Relationships 

• Coordinate and attend resident events and community engagement initiatives  • Respond to resident questions and concerns with empathy and efficiency 
• Promote a clean, welcoming environment by helping maintain office and common areas  

Build Brand & Community Awareness 

• Assist in marketing the property through social media and Community outreach  • Stay informed on local market trends and competitor properties  

What Makes Someone SOAR in This Role? 

• Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
• Clear Communicator: Confident in-person, over the phone, and online 
• People Service & Customer-Focused: Daily commitment to providing excellent service by  embracing our Live It culture of kindness, community and connection.  
• Persuasive: Naturally influential with a talent for connecting with people, overcoming  objections, and inspiring prospects to choose Hawthorne as home.  
• Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It  practices ensuring our communities receive excellent support.  

Work Schedule: 

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM.  One weekday off is provided each week to maintain a 40-hour schedule.  

Evening and weekend availability may be required for resident events or based on the unique needs  of the community. 

Leasing Consultant| Education, Experience, and License Qualifications

Education: 

• High School or GED equivalent.  

Experience:  

• One year of customer service experience, sales and/or apartment leasing is preferred but  not required 

Licenses & Certifications: 

• Valid Driver's License 
• A Certified Apartment Leasing Professional Accreditation (CALP) is a plus 

Hawthorne’s Total Rewards Package | Compensation and Benefits 

Leasing-Specific Benefits: Leasing Consultants are eligible for monthly leasing and renewal  commissions, and leasing incentive programs, in addition to their hourly compensation. 

Professional Benefits: Leasing Consultant Today – Assistant Community Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want  to see you succeed and grow with us - that is why our Learning and Development team is  committed to your career growth. 

Personal Benefits: 

• Free Dental Insurance 
• Comprehensive and Affordable Plans for Medical and Vision Coverage 
• Health and Wellness Incentives 
• 401k Retirement Match Program 
• Paid Time Off- including your birthday!  
• Paid Sick Time Off  
• Pet Insurance Plans 
• Paid Maternity, Paternity, and Adoption Leave Options 
• Telehealth – Access to Doctors 24/7/365 
• Company Paid Life Insurance 
• Retirement Planning 

Build the Future with Us — EquipmentShare is Hiring a Assistant General Manager (Containers)

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Assistant General Manager at ourTooling rental facility in Jacksonville, FL, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Tooling Solutions branches offer industrial tooling rentals, including power tools, pneumatic tools, hand tools, and more. Customers benefit from our tech-enabled tool tracking, site-wide communication solutions, and expert services, including tool testing, repair, and certification. We also offer consumables and industrial supplies to accompany job sites, along with communication solutions to keep projects connected.

Primary Responsibilities

EquipmentShare is more than just a rental company. With our proprietary T3 technology, we’re transforming how construction companies manage their equipment and operations by providing real-time insights into fleet availability, usage, and performance.

• Build an awesome team by hiring and developing amazing people. Conduct reviews and performance evaluations as necessary to produce positive results. Train employees and help them improve their skills. Provide guidance in areas that may need improvement or correction and provide documentation toward these efforts.  

• Manage operations to maximize the financial success of the branch. Conduct monthly profit and loss reviews to understand the business and business trends, identify areas for improvement and future revenue opportunities.

• Monitor metrics including, but not limited to: equipment utilization; underperforming assets; warranty recovery; billed mechanical hours; aged receivables and customer satisfaction.

• Effectively communicate information to your team and management. 

• Establish reasonable and measurable goals with well defined expectations for team members.

• Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures while complying with legal regulations.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus Company Profit Sharing Plan

• Quarterly bonus guarantees for meeting growth goals for new branches

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Relocation assistance (as required)

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• A minimum of 5 years rental industry experience, preferably in a management role

• Industrial tooling experience / knowledge is highly preferred

• Valid driver’s license and clean driving record

• Strong communication, interpersonal and problem-solving skills

• Excellent leadership and people management skills

• Results-driven mindset with a focus on continuous improvement

• You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

The role:

The Consumer Loan Reviewer (Originations Specialist III) is a full-time position dedicated to providing a "Best in Class" loan experience for SoFi members. To ensure your success, you will complete a comprehensive 3-phased training program that blends classroom instruction with hands-on "nesting" (on-the-job training).

As you progress through each phase, you will expand your expertise across SoFi’s entire suite of unsecured lending products:

• Phase l: Personal Loan Products – Establish your foundation by mastering our core personal lending offerings and member service standards.
• Phase ll: In-School & Student Loan Refinance – Expand your skill set to include SoFi’s specialized education lending products.
• Phase lll: Complex Lending Products – Finalize your expertise by managing intricate loan scenarios and advanced unsecured lending products.

Once you have successfully navigated these phases and entered the full production environment, you will serve as a versatile subject matter expert capable of supporting our members across all product lines.

What you’ll do:

• Review all applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources including self-employment and verifying documents provided by applicants.
• Work both Simple and Complex financial profiles- including Self-Employed applications for our lending products
• Verify member’s identity and other required regulatory documentation
• Clearly document Member interactions using selected templates where appropriate
• Perform outbound outreaches to applicants to successfully move applications through the process of funding
• Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management
• Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs 
• Operate within a team environment of 15-20 team members, working towards a common goal
• Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members’ behalf to improve our products, operations, and policies
• Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
• Perform ad hoc duties as assigned

What you’ll need:

• 2+ years of experience in a contact center environment
• 1+ years of experience in financial services
• A strong connection to the SoFi Mission and Values
• A passion for helping others while solving problems quickly 
• Professional demeanor and strong work ethic, high accuracy, and strong attention to detail
• Strong verbal and written communication skills 
• Excellent organizational and time management skills
• Proficient in Google products, data visualization tools, customer service tools, and admin tools
• A self-starter, able to make decisions while applying analytical skills required to manage reviewing tasks
• Able to learn, retain, and apply new information quickly
• Able to identify trends in your day-to-day work, in a spreadsheet, in a series of charts/graphs and connect those trends to a possible root cause 
• To establish productive working relationships with co-workers, management, and clients
• College degree desired. High school diploma or GED required
• Ability to work alternative schedules: weekends and weekdays, evenings, and early mornings
• Flexibility to work overtime, as the need arises

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Position Summary

The Mechanical Engineer III in the Enterprise Engineering Division is responsible for executing and supporting the mechanical design, configuration, and documentation of low voltage products. This role works within established system architectures and engineering standards to develop custom and configured solutions that meet customer, manufacturing, and compliance requirements.

Key Responsibilities

• Execute and support the configuration and customization of mechanical designs to meet project- and customer-specific requirements.
• Provide maintenance of line (MOL) support for operational teams across the business
• Perform advanced 3D modeling and create detailed 2D drawings, including customer coordination drawings, fabrication drawings, and assembly documentation.
• Maintain and update bills of materials (BOMs), ensuring alignment with released designs and manufacturing standards.
• Collaborate with cross-functional teams, including project managers, R&D engineering, manufacturing, manufacturing engineers and quality, to ensure designs meet functional, schedule, and cost targets.
• Optimizing and configuring the custom designs of mechanical solutions to meet client-specific requirements, focusing on manufacturability and compliance with industry and internal standards.
• Reviewing designs to maintain accuracy, quality, and compliance with industry guidelines, and UL 891/1558.
• Incorporate manufacturing, testing, field, and installation feedback into design updates and product refinements.
• Contribute to peer reviews of designs to ensure high-quality deliverables and compliance with engineering standards.
• Assisting in identifying and addressing project challenges, ensuring alignment with timelines and client expectations.

Essential Functions

• Apply established system-level configuration strategies and modules that balance technical requirements, manufacturability, and cost-effectiveness.
• Translate product requirements into engineering system specifications and technical documentation
• Support prototyping, testing, validation, and product launches of system configurations
• Prepare high-quality documentation, including fabrication-level drawings and assembly instructions.
• Design and refine mechanical components and assemblies
• Identify and address discrepancies in BOMs promptly to minimize delays and errors during production.
• Analyze field and quality data to drive product improvements
• Contribute to workflow templating and automation initiatives to increase project throughput and reduce errors.
• Provide informal guidance and technical support to junior engineers and designers
• Share best practices related to 3D modeling, drafting standards, fabrication methods and documentation quality.
• Participate in peer reviews to improve overall team output and consistency.
• Work closely with the senior engineers, lead engineers, manufacturing engineers, quality engineers and fabrication teams to refine designs for manufacturability.
• Coordinate with internal stakeholders across engineering and manufacturing locations to support project execution.
• Communicate design intent, assumptions, and changes clearly to relevant teams.

Qualifications

• Experience working in a configure-to-order (CTO) or engineered-product environment preferred.
• Experience in manufacturing and other related cross functional engagement is an asset.
• Exposure to design-to-order or custom engineering environment is an asset.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment
• Familiarity with low or medium voltage switchgear, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Proficiency with SolidWorks, AutoCAD, or Pro E; Finite Element Analysis (FEA) experience is a plus.
• Knowledge of UL891/1558 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Education & Experience

• BSME or equivalent required, MSME is preferred
• 7+ years of experience in mechanical design, preferably in CTO or system engineering.

Compensation

The salary range for this role is $91,200-$124,800 per year, based on location, experience, and qualifications.

Position Summary

The Senior Mechanical Engineer in the Enterprise Engineering Division is responsible for collaborating with product management, commercial, design, and manufacturing teams to develop and maintain a “system” approach to optimizing and establishing configurations within IEM’s low voltage power products. This role involves extensive 3D modeling and 2D drafting, creating and maintaining BOMs, coordination with internal stakeholders, and ensuring that configurations meet project specifications and industry standards. The Senior Engineer plays a critical role in mentoring junior engineers and collaborating with cross-functional teams to drive successful project delivery.

Key Responsibilities

• Mentoring and providing guidance to junior engineers and designers, fostering skill development within the team.
• Optimizing and configuring the custom designs of mechanical solutions to meet client-specific requirements, focusing on manufacturability and compliance with industry and internal standards.
• Performing advanced 3D modeling and creating detailed 2D drawings, including client coordination drawings and fabrication documentation.
• Collaborating with clients, project managers, and internal teams to ensure designs are aligned with project goals, customer specifications, and timelines.
• Reviewing designs to maintain accuracy, quality, and compliance with industry guidelines, and UL 891/1558.
• Incorporating feedback provided during manufacturing and installation phases to improve product features and ensure seamless execution.
• Conducting peer reviews of designs to ensure high-quality deliverables and compliance with engineering standards.
• Assisting in identifying and addressing project challenges, ensuring alignment with timelines and client expectations.

Essential Functions

• Develop system-level configuration strategies and modules that balance technical requirements, manufacturability, and cost-effectiveness.
• Translate product requirements into engineering system specifications and technical documentation
• Support prototyping, testing, validation, and product launches of system configurations
• Prepare high-quality documentation, including fabrication-level drawings and assembly instructions.
• Design and refine mechanical components and assemblies
• Identify and address discrepancies in BOMs promptly to minimize delays and errors during production.
• Analyze field and quality data to drive product improvements
• Drive workflow templating and automation initiatives to increase project throughput and reduce errors.
• Assist in training junior team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
• Lead peer reviews to improve the team's technical output.
• Partner with the Lead Engineer, manufacturing engineers, and fabrication teams to refine designs for manufacturability.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Experience mentoring and guiding junior engineers preferred.
• Experience working in a configure-to-order engineering environment with a systems approach strongly preferred.
• Experience working in a design-to-order or custom engineering environment is an asset.
• Experience in manufacturing and other related cross functional engagement is an asset.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment
• Familiarity with low or medium voltage switchgear, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving skills.
• Proficiency with SolidWorks, AutoCAD, or Pro E; Finite Element Analysis (FEA) experience is a plus.
• Knowledge of UL891/1558 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Education & Experience

• BSME or equivalent required, MSME is preferred
• 7+ years of experience in mechanical design, preferably in CTO or system engineering.

Compensation

The salary range for this role is $115,200-$174,720 per year, based on location, experience, and qualifications.

Position Summary

The BOD (Basis of Design) Program Manager is responsible for the leadership, planning and execution of multiple high priority and/or strategic BOD Projects; high-flow production orders in an engineer to order environment. This role ensures that all Engineering-related milestones (Design Reviews, Design Releases, Production Readiness Reviews, etc.) are completed on time and to the highest standards of quality. The BOD Program Manager will lead, manage and collaborate cross-functionally among Sales, Engineering, Operations, and Senior Management.

Key Responsibilities

• Lead cross-functional Project Teams, successfully driving projects to completion.
• Collaborate and influence resources managers to implement, monitor, and maintain the resources capacity planning for their projects.
• Schedule, facilitate, and document kickoff meetings, design reviews, and Production Readiness Reviews.
• Track progress of design activities across electrical, mechanical, wiring, manufacturing and process engineering disciplines
• Coordinate follow-up communications after Engineering release, ensuring Quality, Operations, and Sales have required documentation
• Act as the central point of communication for Sales, Engineering, Operations, and Senior Management on BOD Project status and deliverables.
• Coordinate with Operations to ensure production readiness: run the meeting, create punch lists, and follow up to resolution and provide formal notification to relevant stakeholders
• Coordinate change management for customer-driven change notices and major design revisions.
• Notify Senior Management and Engineering Leadership of gate review readiness and assist in lessons learned sessions for continuous process improvement
• Report project performance to management stakeholders
• Influence and support Project Management team members on best practices

Qualifications

Competencies:

• Demonstrated ability to plan, execute, and oversee complex process milestones on time and in accordance with company standards
• Proficiency with Project Management tools for scheduling, task tracking, and milestone monitoring
• Exceptional organizational skills to manage multiple tasks, meetings, and priorities simultaneously
• Strong verbal and written communication skills to effectively lead and coordinate cross-functional stakeholders
• Excellent analytical and problem-solving skills to identify process bottlenecks and drive resolution
• Commitment to continuous improvement and implementation of best practices
• Exceptional ability to build and maintain collaborative relationships with key stakeholders, including Senior Management.
• Proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint), and Microsoft Teams
• Familiarity with engineering review processes, production readiness protocols, and manufacturing process workflows.
• Strong ability to negotiate through conflicts; listening, understanding, problem solving, patience.

Education and Experience

• Bachelor’s degree in Engineering, Program Management, or related field
• 5+ years of project management or related experience within an engineering or manufacturing environment
• Demonstrated capability leading high complexity and/or strategic projects
• Experience facilitating technical design reviews and manufacturing readiness assessments
• Expert written and verbal communication skills
• PMP (Project Management Professional) or equivalent certification a plus

Workplace Conditions

• Flexible work location (on-site, hybrid, or remote based on business needs)
• Travel requirements based on Project and Stakeholder needs
• Collaborative, cross-functional team environment supporting Design Engineering delivery and Project Execution

Compensation

The salary range for this role is $130,000 -$150,000 per year, based on location, experience, and qualifications.

Job Purpose:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff.  Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required.   Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone.  Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.  Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician

Education: High School Diploma or GED required

PURPOSE OF POSITION:

This full-time position is responsible for overseeing warehouse operations and the flow of materials, from receipt of components through production support to final product shipment. The role ensures inventory accuracy, efficient material handling, and on-time delivery to support production and customer commitments.

RESPONSIBILITIES:

· Maintain control and accuracy over all inventories (raw material, WIP, finished goods), including material transactions, warehouse operations, and receiving activities.

· Coordinate with the Supply Chain Manager to ensure all components and materials are delivered to support the production process.

· Lead and coordinate daily warehouse operations, including receiving, inventory management, storage, and delivery to point of use to ensure efficient and accurate material flow.

· Establish and implement methods and best practices related to inventory control, material flow, and warehouse processes.

· Support production scheduling activities by monitoring material availability, tracking production progress, and identifying potential constraints.

· Coordinate with the Supply Chain manager and Quality Manager to implement, and manage systems to evaluate, monitor and report supplier scorecard performance.

· Coordinate with the Supply Chain Manager and Quality Manager to resolve vendor return material authorizations in a manner which supports the production schedule.

· Responsible for accuracy of inventory counts by implementing and managing, in conjunction with Finance, an inventory control system, capable of identifying discrepancies in inventory counts and taking corrective action to guard against future inconsistencies.

· Participate as a member of the operations team in making cross-functional operational decisions.

· Maintain a safe and healthy work environment by implementing, maintaining and aligning company policies that adhere to local, state and federal environmental, health and safety regulations.

QUALIFICATIONS:

· Bachelor’s degree in supply chain management, logistics, business or a related discipline.

· 4+ years’ experience in inventory control, warehouse operations, logistics, or supply chain within a manufacturing environment

· Demonstrated experience designing, implementing and managing lean warehouse and material replenishment systems 

· Experience working with ERP/MRP systems for inventory and materials planning (e.g., SAP, Oracle, Infor Syteline experience is a huge plus)

· Certifications optional but beneficial: APICS Certified in Production and Inventory Management (CPIM), Certified Supply Chain Professional (CSCP), Six Sigma or Lean Manufacturing certification

REQUIRED SKILLS:

· Strong understanding of inventory management systems and processes.

· Ability to work in and with an ERP/MRP system

· Strong analytical skills for inventory management, material tracking, and operational performance

· Familiarity with manufacturing processes and timelines.

· Demonstrated problem solving, quantitative analysis, and analytical abilities

· Proactive communicator who can clearly articulate business results and department needs

· Strong leader with a proactive, positive attitude, and a strong sense of self-motivations, accountability, and responsibility

· Proven ability to manage multiple projects with competing deadlines

SUPERVISION OF PERSONNEL:

· Warehouse Supervisor

· Stock Control Specialists

· Logistics Coordinator

· Logistics Specialists

· Woodshop personnel

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 90% Walking/Standing – 10%

Lifting: Occasionally lift up to 15 lbs.

Bend: Ability to bend, squat, crawl and climb.

Vision: Long periods of close work on computer screen

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office space and exposure to outdoor conditions such as excessive cold, excessive heat, noise/vibration and dust.

The role:

The Associate Manager, Originations (Review) is responsible for leading, coaching, and developing a team of Origination Specialist (Review) agents who handle the review and processing of SoFi’s Personal loans, Student loans, and Private School loan products.  In addition to supervising our loan review agents to success metrics, you will also help us identify and implement improvement opportunities to help our SoFi members, improve our employee experience with the Originations Review team, and help our review agents develop and grow their careers.

What you’ll do: 

• Independently manage teams of 15+ loan reviewers, monitoring their workload to ensure the appropriate allocation of resources is in place to meet service level agreements (SLAs) and key performance indicators (KPIs)
• Mentor, coach and develop the Review  team members both in loan processing and in member interactions via phone and email
• Hire, train, motivate, monitor, and coach new Origination Specialist (Review) agents Serve as a second tier for escalated customer issues and questions
• Handle special member circumstances and problems as they arise
• Ensure that the team is following procedures to stay compliant while providing a “Best in Class” loan experience for our SoFi members
• Performance manage team members through scorecard metrics
• Foster a culture of accountability and continuous improvement within the team 
• Identify escalated issues and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies, to direct manager to contribute to operational success

What you’ll need:

• 2+ years of customer service experience at a financial institutions 
• Associate's Degree preferred but not required 
• Exceptional time management skills with the proven ability to manage multiple priorities and work in a fast-paced environment
• Excellent written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to associates, members, and management
• Ability to react to change quickly and implement new processes & procedures
• Work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Available for all operating hours including evenings and weekends

Nice to have:

• 2+ years of supervisory or management role preferred
• Loan processing, student loan originations, consumer credit, or consumer lending experience is highly preferred

PURPOSE OF POSITION: 

This role leads daily testing and inspection operations, ensures product conformance to UL standards and customer requirements, and supports quality, safety, delivery, and cost goals across all test areas. The supervisor manages test technicians, coordinates priorities with production, and drives consistent process execution across the value stream.

The Quality Control Supervisor is a fully onsite role based out of our Jacksonville location and will report into our Test & Inspection Manager.

First shift hours are 6:00am - 2:30pm.

ESSENTIAL FUNCTIONS:

• Lead daily activities of Test Technicians and Inspectors supporting various product lines within the site.
• Align testing and inspection tasks with the production schedule and communicated priorities.
• Ensure adherence to UL standards, customer specifications, electrical testing requirements, and company policies.
• Oversee testing processes including hipot, megger, torque checks, functional testing, continuity inspections, and other required verifications.
• Verify all testing logs, data sheets, inspection forms, and digital entries are accurate and complete.
• Support root cause investigations and corrective or preventative actions for test or quality issues.
• Train and mentor team members on test procedures, safety practices, documentation, and equipment usage.
• Coordinate with Production, Engineering, Project Management, and Materials teams to resolve test failures, part shortages, or missing documentation.
• Maintain test equipment readiness including calibration, safety checks, and proper storage.
• Monitor daily performance indicators including first-time quality, test throughput, retest rates, and downtime.
• Communicate risk conditions, schedule conflicts, and equipment concerns to the Test and Inspection Manager.
• Support continuous improvement activities through accurate data collection and participation in process reviews.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

• Enforce escalation procedures for safety events, quality issues, and critical equipment failures.
• Manage workforce expectations related to attendance, conduct, performance, and company policies.
• Perform other duties assigned by the Test and Inspection Manager.

SUPERVISION OF PERSONNEL:

• QC Leads
• Team Coordinators
• QC Inspectors
• Test Technicians

COMPETENCIES:

1. Safety and Compliance • Safety Awareness, including electrical safety, PPE use, lockout requirements, and safe use of test equipment. • Compliance with UL testing and inspections requirements, standardized test procedures, and inspection checklists. • Consistent application of documented processes across all shifts.
2. Quality and Technical Expertise • Strong understanding of electrical testing, QC processes, inspection documentation, and test failure analysis. • High attention to detail during inspections, data entry, and test result validation. • Ability to identify nonconformances, support root cause actions, and maintain proper documentation.
3. Leadership and Teamwork • Clear guidance and direction for technicians and inspectors. • Effective collaboration with cross-functional teams. • Strong communication with test leads, QC leads, and production partners. • Skills in addressing conflict and supporting a positive work environment. • Coaching, mentoring, and supporting team development.
4. Operational and Problem-Solving Skills Ability to resolve production and testing issues quickly. • Strong prioritization and task organization to maintain testing throughput. • Accountability for schedule adherence, quality performance, and consistent process execution. • Adaptability to shifting priorities or unplanned challenges.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

1. Growth and Development • Support training for new hires and existing team members. • Proactive approach to continuous improvement and professional development. • Commitment to improving test processes, documentation, and safe work practices.

Key Performance Indicators (KPIs): • Safety: Recordable events, near misses, PPE adherence, test cabinet safety compliance. • Quality: First-time pass rate, test failure accuracy, documentation completeness, rework reduction. • Delivery: On-time testing performance, test throughput, bottleneck reduction. • Cost: Overtime control, reduction in retest hours, calibration readiness, equipment care.

EDUCATION AND EXPERIENCE:

• Technical Degree (Associates or BS) or Certification preferred; or 5 years’ experience in relevant manufacturing field.
• At least 2 years of direct supervisory experience with production, engineering, warehouse and quality functions in a manufacturing/plant environment
• Considerable experience with Measuring and Test Equipment is
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Lean Manufacturing and process improvement preferred
• Prior experience with ETQ Reliance and/or Infor (Syteline) ERP systems is a plus.
• Previous experience in manufacturing or production preferred.
• Thorough compliance knowledge for ISO 9001, NFPA, UL, and CSA

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 30% Walking/Standing – 70%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

PURPOSE OF POSITION: 

This role leads daily testing and inspection operations, ensures product conformance to UL standards and customer requirements, and supports quality, safety, delivery, and cost goals across all test areas. The supervisor manages test technicians, coordinates priorities with production, and drives consistent process execution across the value stream.

The Quality Control Supervisor is a fully onsite role based out of our Jacksonville location and will report into our Test & Inspection Manager.

Second shift hours are 3pm - 11:30pm.

ESSENTIAL FUNCTIONS:

• Lead daily activities of Test Technicians and Inspectors supporting various product lines within the site.
• Align testing and inspection tasks with the production schedule and communicated priorities.
• Ensure adherence to UL standards, customer specifications, electrical testing requirements, and company policies.
• Oversee testing processes including hipot, megger, torque checks, functional testing, continuity inspections, and other required verifications.
• Verify all testing logs, data sheets, inspection forms, and digital entries are accurate and complete.
• Support root cause investigations and corrective or preventative actions for test or quality issues.
• Train and mentor team members on test procedures, safety practices, documentation, and equipment usage.
• Coordinate with Production, Engineering, Project Management, and Materials teams to resolve test failures, part shortages, or missing documentation.
• Maintain test equipment readiness including calibration, safety checks, and proper storage.
• Monitor daily performance indicators including first-time quality, test throughput, retest rates, and downtime.
• Communicate risk conditions, schedule conflicts, and equipment concerns to the Test and Inspection Manager.
• Support continuous improvement activities through accurate data collection and participation in process reviews.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

• Enforce escalation procedures for safety events, quality issues, and critical equipment failures.
• Manage workforce expectations related to attendance, conduct, performance, and company policies.
• Perform other duties assigned by the Test and Inspection Manager.

SUPERVISION OF PERSONNEL:

• QC Leads
• Team Coordinators
• QC Inspectors
• Test Technicians

COMPETENCIES:

1. Safety and Compliance • Safety Awareness, including electrical safety, PPE use, lockout requirements, and safe use of test equipment. • Compliance with UL testing and inspections requirements, standardized test procedures, and inspection checklists. • Consistent application of documented processes across all shifts.
2. Quality and Technical Expertise • Strong understanding of electrical testing, QC processes, inspection documentation, and test failure analysis. • High attention to detail during inspections, data entry, and test result validation. • Ability to identify nonconformances, support root cause actions, and maintain proper documentation.
3. Leadership and Teamwork • Clear guidance and direction for technicians and inspectors. • Effective collaboration with cross-functional teams. • Strong communication with test leads, QC leads, and production partners. • Skills in addressing conflict and supporting a positive work environment. • Coaching, mentoring, and supporting team development.
4. Operational and Problem-Solving Skills Ability to resolve production and testing issues quickly. • Strong prioritization and task organization to maintain testing throughput. • Accountability for schedule adherence, quality performance, and consistent process execution. • Adaptability to shifting priorities or unplanned challenges.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

1. Growth and Development • Support training for new hires and existing team members. • Proactive approach to continuous improvement and professional development. • Commitment to improving test processes, documentation, and safe work practices.

Key Performance Indicators (KPIs): • Safety: Recordable events, near misses, PPE adherence, test cabinet safety compliance. • Quality: First-time pass rate, test failure accuracy, documentation completeness, rework reduction. • Delivery: On-time testing performance, test throughput, bottleneck reduction. • Cost: Overtime control, reduction in retest hours, calibration readiness, equipment care.

EDUCATION AND EXPERIENCE:

• Technical Degree (Associates or BS) or Certification preferred; or 5 years’ experience in relevant manufacturing field.
• At least 2 years of direct supervisory experience with production, engineering, warehouse and quality functions in a manufacturing/plant environment
• Considerable experience with Measuring and Test Equipment is
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Lean Manufacturing and process improvement preferred
• Prior experience with ETQ Reliance and/or Infor (Syteline) ERP systems is a plus.
• Previous experience in manufacturing or production preferred.
• Thorough compliance knowledge for ISO 9001, NFPA, UL, and CSA

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 30% Walking/Standing – 70%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on computer screens, small fonts and fine print on drawings and ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

PURPOSE OF POSITION:

The purpose of the Continuous Improvement Engineer, IEM360 role is to provide high-impact support role responsible for deploying and sustaining our enterprise-wide operating system across functions and sites. Modeled on world-class systems such as the Danaher Business System and Crane Business System, IEM360 is IEM’s framework for driving continuous improvement, lean enterprise transformation, and strategic execution. The IEM360 CI Engineer partners with functional and plant leaders to drive measurable improvements in Safety, Quality, Delivery, Cost, and Growth.

SUPERVISORY RESPONSIBILITIES:

• This position has no direct supervisory responsibilities.
• The position requires collaboration with other roles to drive measurable improvements in Safety, Quality, Delivery, Cost, and Growth.

ESSENTIAL FUNCTIONS:

• Lead IEM360 Deployment: Drive the implementation of IEM Business System tools and processes across operations, supply chain, engineering, and commercial functions, ensuring alignment with strategic objectives.
• Kaizen Facilitation: Plan, lead, and coach cross-functional kaizen events focused on lean fundamentals, standard work, visual management, flow, problem-solving, and strategic growth/capacity initiatives.
• Capability Building: Develop internal capability by training and coaching team members and leaders at all levels in lean thinking, daily management, and continuous improvement practices.
• Business System Maturity: Assess business system maturity across plants and functions; create and execute improvement roadmaps using tools such as maturity models, Hoshin Kanri, tiered daily management, and KPI dashboards.
• Change Leadership: Act as a catalyst for cultural transformation, enabling teams to embrace standardization, accountability, and data-driven decision-making.
• Performance Management: Partner with site leadership to embed IEM360 into key processes such as policy deployment (Hoshin), S&OP, new product introduction, and operational reviews.
• Best Practice Sharing: Identify, document, and disseminate internal best practices. Benchmark against external best-in-class organizations and adapt appropriately for IEM.

COMPETENCIES:

• Proven ability to work independently, take initiative, and manage responsibilities with minimal supervision.
• Hands-on leader and coach; thrives on the shop floor and in frontline engagement.
• High emotional intelligence with the ability to influence without authority.
• Comfortable navigating ambiguity and building structure in evolving organizations.
• Results-driven, with a bias for action and accountability.
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Excellent interpersonal and customer service skills.
• Excellent organizational and time management skills and attention to detail.
• Proficient in Microsoft Office Suite or related software

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in engineering, Business, Operations, or a related field; MBA or Master’s preferred.
• 3-5 years of experience in manufacturing, operations, or continuous improvement, preferably in a multi-site or matrixed industrial environment.
• Deep understanding of Lean principles (e.g., 5S, value stream mapping, standard work, visual management, PDCA, SMED, A3 problem-solving).
• Demonstrated success leading cross-functional kaizen events and system-wide CI initiatives.
• Understanding of basic ops finance, including P&L impact, cost drivers, and fixed vs. variable costs
• Strong facilitation, project management, and communication skills.
• Experience working in or with a formal business system (e.g., DBS, CBS, strongly preferred)
• Exceptional communication and interpersonal skills with the ability to influence stakeholders at all levels.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Willingness to travel (~25%) across IEM’s manufacturing locations.

Physical Demands: Activities: Sitting – 60% Walking/Standing – 40%

Lifting: Must be able to lift up to 20lbs.

Vision: Long periods of close work on a computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office and non-climate-controlled production floor.

Position Summary

Responsible for the Electrical Design Engineering team based in Jacksonville, FL driving excellence in the development of custom electrical switchgear solutions. This role is responsible in bridging design and manufacturing, ensuring that engineering outputs—primarily dual-purpose customer submittal and production drawings—meet the needs of our local manufacturing facilities.

Key Responsibilities

• Drives continuous improvement culture, driving up quality of engineering and product deliverables
• Assigns customer orders to engineering staff; works closely with engineers to ensure they are meeting deadlines and communicating delays.
• Reviews drawings and BOM to be built at the local manufacturing facility to ensure they are complete, accurate and contain all necessary information.
• Takes accountability for the performance of all design engineers. Instills and encourages a sense of personal and professional accountability in engineering staff.
• Provides instruction, training, coaching and mentorship for design engineers.
• Ensures engineers are following IEM processes and applying standard components/designs whenever possible.
• Works with the director of engineering and local management to promptly address staff or process deficiencies.
• Helps facilitate factory tours, witness tests, and technical meetings.
• Supports high level testing of IEM products and systems in the local test facility
• Routinely walks the factory floors at local plants to work with production teams and inspect equipment in progress. Follow up with necessary parties as needed.
• Travel to customer sites or other IEM facilities occasionally for engineering surveys, training, engineering department meetings, technical project meetings, or other project related business. Travel should not exceed 15%.

Qualifications

• Four year college degree in Electrical Engineering
• At least 5 years of experience in design engineering related to switchgear, power generation equipment, custom control systems or similar
• At least 2 years of experience in a leadership role providing mentorship to design engineers.
• Leadership
• Strong Technical Capability
• Power engineering as it relates to LV and MV switchgear from 120V to 38kV
• Design of custom control systems with automation elements within power products
• Understanding NRTL certifications and UL listings
• Functional testing

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new low voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
• Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
•  Driving group on time performance while minimizing design errors for NPI project deliverables.
• Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
•  Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
• Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
• Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), OR Jacksonville (FL).

Position Summary

The Lead R&D Engineer is responsible for managing group engineers and leading the design and validation of new medium voltage power distribution products. This role includes performing and overseeing complex projects that require extensive 3D modeling and 2D drafting while ensuring design accuracy and alignment with project requirements. The Lead R&D Engineer facilitates the development of innovative products that meet industry standards, regulatory requirements, and customer needs while optimizing performance, manufacturability, and cost. Additionally, the Lead R&D Engineer directly manages engineers and collaborates with the Engineering Manager to proactively identify and address project and personnel challenges, ensuring successful outcomes.

Key Responsibilities

•  Lead the design, analysis, and validation of new medium voltage power distribution products, including metal clad and metal enclosed switchgear, and related components.
•  Responsible for managing and mentoring engineers and designers, providing career guidance, constructive feedback, tracking project timelines, and ensuring quality and efficiency in deliverables.
•  Working closely with the Engineering Manager to identify issues quickly and ensure they are addressed in an appropriate and timely manner.
• Driving group on time performance while minimizing design errors for NPI project deliverables.
•  Leading the development of mechanical designs to meet NPI project-specific requirements.
• Conducting peer reviews and providing constructive feedback to team engineers to improve design quality and ensure alignment with project goals.
• Mentoring and supervising group engineers and designers to foster team growth and ensure efficient workflow in a collaborative environment.

New Process Implementation (NPI):

• Ensure NPI projects comply with customer specifications, industry standards, manufacturability, and internal quality benchmarks.
• Track project metrics such as TTM, design errors, and revision cycles to areas for improvement with the engineering manager.

Technical Leadership and Mentorship:

•  Foster a culture of innovation and continuous improvement within the team.
• Provide guidance and mentorship to team members, promoting professional growth.
• Resolve team conflicts to maintain a productive working environment.
• Assist in training team members in best practices for 3D SolidWorks modeling, 2D AutoCAD drafting, and compliance with design standards.
•  Provide constructive feedback during peer reviews to improve the team's technical output.

Collaboration and Support:

•  Facilitate communication between design and manufacturing teams to align processes.
•  Establish a feedback loop with manufacturing engineers to optimize designs for manufacturability and to adjust design standards.
• Act as a point of contact for technical inquiries for the operations team.
•  Facilitate communication and collaboration across multiple engineering and manufacturing sites to align expectations and processes.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or a related field, MSME is preferred.
•  10+ years of experience in R&D, product development, or a related field within the power distribution industry.
• Demonstrated track record of leading successful engineering projects and developing new technologies.
• Experience in medium voltage power distribution systems, including electrical, thermal, and mechanical considerations.
• Experience in leadership and mentoring and fostering a culture of innovation and continuous improvement.
• Experience working in a design-to-order or custom engineering environment is strongly preferred.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with low voltage switchgear, panelboards, utility systems, or the power industry is preferred.
• Proficiency in sheet metal design, including manufacturability and cost optimization.
• Strong attention to detail, analytical thinking, and problem-solving abilities.
•  Proficiency with SolidWorks, AutoCAD, or similar; CFD (Computer Fluid Dynamics) or Finite Element Analysis (FEA) experience is a plus.
• Knowledge of IEEE/ANSI C37.20.2, C37.04, C37.06, C37.09; CSA C22.2 No. 31-M89; EEMAC G8-3.2 design guidelines and NFPA70E are desirable.
• Strong communication skills, both written and verbal, with the ability to collaborate across teams.

Location

This position is available in multiple locations, including Franklin (TN), Tualatin (OR), Jacksonville (FL).

Job Summary:

The Operations Manager is responsible for end-to-end ownership of the production value stream, driving operational performance, efficiency, and continuous improvement while ensuring alignment with strategic objectives and customer expectations.

This role is accountable for meeting key performance indicators (KPIs) related to safety, quality, delivery, cost, and efficiency while fostering a data-driven, bottom-up problem-solving culture. They will lead a cross-functional production team, ensuring that workflow optimization, resource utilization, and Lean manufacturing principles are effectively applied to drive operational excellence.

This position collaborates closely with Planning, Materials, Quality, Engineering, and Maintenance to optimize processes, resolve bottlenecks, and implement continuous improvement initiatives that support long-term business growth.

Second Shift: 3pm - 11:30pm

Essential Functions:

• KPI Ownership & Performance Management: Own, monitor, and drive improvement in key performance indicators (KPIs) including on-time delivery (OTD), first-pass yield (FPY), defects per unit (DPU), safety incidents, and cost efficiency within the value stream.
• Lead Daily Operations: Oversee daily production activities, ensuring work is executed safely, efficiently, and in alignment with production schedules, quality standards, and operational goals.
• Team Leadership & Accountability: Manage and develop a cross-functional team including production, quality, materials, and maintenance. Set expectations, provide coaching, and ensure accountability at all levels.
• Production Scheduling & Efficiency: Partner with Production Planning and Materials teams to align demand with capacity, ensuring a balanced workflow, efficient material usage, and optimized labor deployment.
• Data-Driven Problem Solving: Lead root cause analysis and corrective actions for operational issues, using tools such as Pareto analysis, A3 problem-solving, and process mapping to drive improvements.
• Continuous Improvement & Lean Implementation: Champion Lean manufacturing principles, eliminating waste and driving efficiency through 5S, Kaizen, Standard Work, and Value Stream Mapping (VSM) initiatives.
• Cross-Functional Collaboration: Work closely with Engineering, Quality, and Maintenance teams to identify and resolve design, process, or equipment issues affecting production.
• Compliance & Safety: Ensure adherence to safety policies, quality standards, and regulatory requirements. Champion a culture of zero injuries and high-quality production.

Qualifications:

Education & Experience:

• Preferred: Bachelor’s degree in Engineering, Operations Management, Business, Industrial Technology, or a related field.
• Minimum Required: 3-5 years of experience in manufacturing leadership, such as Production Supervisor, Manufacturing Manager, or Value Stream Leadership roles.
• Proven track record of improving KPIs (e.g., cycle time reduction, FPY improvements, DPU reductions, or cost-saving initiatives).

Certifications (Preferred, but Not Required):

• Lean Six Sigma Green Belt (or higher) preferred.
• Project Management Professional (PMP) certification is a plus.
• APICS, CPIM, or other supply chain-related certification is a plus for materials-heavy value streams.

Skills & Competencies:

• Leadership & Team Development: Proven ability to develop, coach, and manage cross-functional teams, ensuring accountability and engagement.
• Data-Driven Problem-Solving: Strong analytical and critical thinking skills with experience in using KPIs, root cause analysis, and Lean tools to drive decision-making.
• Process Optimization: Hands-on experience in Lean manufacturing, value stream mapping, waste elimination, and production workflow optimization.
• Communication & Stakeholder Engagement: Ability to communicate effectively with shop floor teams, peers, and senior leadership, ensuring alignment across the organization.
• Time Management & Prioritization: Strong ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced environment.
• Technical Proficiency: Experience with ERP/MRP systems (INFOR/Syteline a plus), Tableau, and Microsoft Office (Excel, PowerPoint, Word) for reporting and data analysis.

Platform Manager

Location: Jacksonville, FL

Reports To: Director, Platform Execution & Delivery

Salary Range:  $70,000 - $105,000 Annually

Position Summary 

This position is responsible for effectively managing and maintaining relationships between the company and our customers during the order cycle by working directly with customers to access and help meet their needs.

Key Responsibilities 

• Maintain and/or develop proven systems to track orders from order entry to shipment/delivery to ensure timeliness of shipment to meet customer’s expectation.
• Maintain strong support for and interact with the Sr. Platform Manager, Director of Platform Execution and Delivery, and Strategic Platforms Division Director of Sales in the bid process, which includes all order management activities.
• Coordinate with other internal departments and customers to achieve on-time shipment.
• Review customer Purchase Order and resolves any commercial/technical issues.
• Prepare order for entry along with managing all associated documents and correspondence.
• Participate in engineering handoff meetings when applicable.
• Work with engineering and customer through the submittal and release process.
• Work with engineering, quotations, sales and customer to manage change orders.
• Work with field service to schedule and resolve manufacturing deficiencies and site commissioning.
• Work with client-specified integrator by communicating schedule and providing technical support services
• Prepare cost proposals and deliver to clients for customer-driven order revisions.
• Use system generated reports or develop effective reports that track order status and flag potential issues with orders.
• Proactively anticipate, identify and resolve possible issues with orders that may cause delays or other customer complaints.
• Perform other duties, which may be required by supervisor.

Qualifications 

• Bachelor’s degree in Business, Mathematics, Computer Science, or Engineering required.
• Minimum 2-4 years of experience in a Project Management or similar position.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

At IEM, we’re not just growing – we're thriving! Our rapid expansion means new opportunities are always on the horizon. If you’re someone who gets excited by making an impact through interesting challenges, you’ll feel right at home.  IEM is currently seeking a Production Planner for our Jacksonville, FL location, reporting to the Production Planning Manager. The Production Planner is responsible for translating customer demand and forecast requirements into executable production plans that align with material availability and manufacturing capacity. This role focuses on mid- to long-term planning, capacity alignment, and cross-functional coordination to support efficient manufacturing operations and on-time delivery, leveraging ERP tools to drive data-based decisions.

Please note: This position requires 100% in-office presence at our Jacksonville offices and does not offer remote work.

Key Responsibilities

Production Planning & Coordination

• Develop and maintain production plans based on customer demand, forecast data, material readiness, and manufacturing capacity.
• Review customer orders and demand signals to validate production requirements and alignment with established lead times.
• Collaborate with Production, Fabrication, and Engineering teams to ensure production plans are feasible and aligned with available resources.
• Partner with stakeholders to support resolution of demand changes, material constraints, or capacity limitations.
• Utilize ERP systems (INFOR preferred) to analyze demand, plan production requirements, and support manufacturing execution.

Capacity & Material Planning

• Analyze labor, equipment, and material capacity to identify constraints and support informed production planning decisions.
• Work closely with Supply Chain and Materials Planning to ensure material strategies support production plans.
• Participate in cross-functional planning meetings to align demand, capacity, and material availability across departments.
• Support long-range and medium-range capacity planning initiatives.

Continuous Improvement

• Identify opportunities to improve planning accuracy, reduce lead times, and enhance overall manufacturing efficiency.
• Contribute to lean manufacturing initiatives such as Kanban systems, visual management, and standardized planning processes.
• Support continuous improvement of ERP planning tools, data accuracy, and reporting practices.

Cross-Functional Communication

• Act as a key planning liaison between production, materials, supply chain, engineering, and customer service teams.
• Communicate potential capacity, material, or delivery risks to the Production Planning Manager in a timely manner.
• Support cross-functional alignment when changes occur due to demand shifts, design updates, or supply disruptions.
• The candidate will be expected to perform additional duties as assigned to support the team and organization 

Qualifications:  

• Bachelor’s degree in Supply Chain Management, Operations Management, Industrial Engineering, or a related field (required).
• 3–7 years of experience in production planning or manufacturing planning within a manufacturing environment.
• Experience working with ERP/MRP systems (INFOR preferred).
• Strong Excel and data analysis skills.
• Working knowledge of manufacturing processes, lean principles, and capacity planning concepts.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization.
• Strong communication, problem-solving, and organizational skills.
• Collaborative mindset with the ability to work effectively across cross-functional teams.

PURPOSE OF POSITION:

The Quality Control Inspector is responsible for implementing quality control systems designed to ensure our products meet applicable industry quality standards. Quality Control Inspector responsibilities include making certain that the production and manufacturing processes are performed to meet quality standards, performing inspection of equipment and components at various stages of the production cycle, and maintaining ISO 9001 required documentation as well as regulatory listings and markings.

ESSENTIAL FUNCTIONS:

• Implement inspection criteria and procedures.
• Maintain electronic records of inspection documentation as well as equipment and component certifications.
• Investigate and correct customer issues and complaints relating to quality.
• Develop statistical tracking of QC issues and implement process improvement procedures.
• Provide technical expertise to teams.
• Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability.
• Performs final inspection on products and equipment when arriving and leaving the plant.
• Provide inspection activity for production throughout production cycle.
• Responsible for marking and applying regulatory labels as required.
• Perform other related duties as required by supervisor.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

SUPERVISION OF PERSONNEL:

• None

COMPETENCIES:

• Technical Capacity.
• Strong Mechanical Aptitude.
• Metal Fabrication.
• Problem Solving/Analytical.
• Strong Computer Skills.
• Leadership.
• Performance Management.
• Excellent Written and Verbal Communication Skills.

EDUCATION AND EXPERIENCE:

• High school diploma, or equivalent.
• Minimum of 2 years of experience with electrical wiring and fabrication in a manufacturing environment.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 10% Walking/Standing – 90%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on small fonts and fine print on drawings

And ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

PURPOSE OF POSITION:

The Quality Control Inspector is responsible for implementing quality control systems designed to ensure our products meet applicable industry quality standards. Quality Control Inspector responsibilities include making certain that the production and manufacturing processes are performed to meet quality standards, performing inspection of equipment and components at various stages of the production cycle, and maintaining ISO 9001 required documentation as well as regulatory listings and markings.

ESSENTIAL FUNCTIONS:

• Implement inspection criteria and procedures.
• Maintain electronic records of inspection documentation as well as equipment and component certifications.
• Investigate and correct customer issues and complaints relating to quality.
• Develop statistical tracking of QC issues and implement process improvement procedures.
• Provide technical expertise to teams.
• Coordinate objectives with production procedures in cooperation with other plant managers to maximize product reliability.
• Performs final inspection on products and equipment when arriving and leaving the plant.
• Provide inspection activity for production throughout production cycle.
• Responsible for marking and applying regulatory labels as required.
• Perform other related duties as required by supervisor.

Note: This job description is not intended to be all-inclusive. Employee(s) may perform other related duties as assigned to meet the ongoing needs of the Company.

SUPERVISION OF PERSONNEL:

• None

COMPETENCIES:

• Technical Capacity.
• Strong Mechanical Aptitude.
• Metal Fabrication.
• Problem Solving/Analytical.
• Strong Computer Skills.
• Leadership.
• Performance Management.
• Excellent Written and Verbal Communication Skills.

EDUCATION AND EXPERIENCE:

• High school diploma, or equivalent.
• Minimum of 2 years of experience with electrical wiring and fabrication in a manufacturing environment.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 10% Walking/Standing – 90%

Lifting: Continuously lift up to 50 lbs.

Bending: Must be able to bend, squat, and climb.

Vision: Long periods of close work on small fonts and fine print on drawings

And ability to see small or detailed items.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Shop/warehouse. Not climate controlled. Exposure to excessive heat and cold, wet/humid conditions, noise/vibration, hazards, dust and fumes.

IEM is currently seeking a Quality Engineer - Customer Account Manager for our Jacksonville, FL or Surrey, B.C offices and will report into the VP of Quality & Reliability. As a Quality Engineer – Customer Account Manager, you will be the primary point of contact for the Customer and Commercial Teams about quality-related issues. Collect root cause analysis data and provide corrective feedback due to quality issues. Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Support new product introductions to ensure the robustness of product. Work in a team environment to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements. Manage the customer specific requirements and coordinate technical support. Work on many phases or sub-tasks of projects or entire projects of moderate complexity, with results impacting on project completion. Work mostly independently under general supervision, reviewed at project milestones and/or on completion by Senior Management.

Please note: This position requires 100% in-office presence and does not offer remote work.

Key Responsibilities:

• Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support.
• Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer’s facility
• Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
• Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
• Initiate containment of stock at all locations and prevent further nonconforming production
• Investigate the fault and extent of potential recall
• Examine defective part for conformance to engineering design drawings or specifications
• Identify anomalies on engineering drawings back to the design function
• Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented
• Provide feedback to company on what the issues are
• Evaluate findings to formulate corrective action plan and coordinate implementation
• Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
• Organize any re-work of finished goods that may be necessary
• Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
• Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities
• Assist with training of quality awareness
• Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
• Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals
• Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen
• Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis) and represent the customer’s views
• Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators
• Keep up with current and developing manufacturing and engineering trends that concern the customer’s product
• Contribute to continuous improvement activities
• Quality control of work by appropriate reviews
• Support and lead process improvement activities
• Write reports and present progress at project meetings and to clients
• Plan projects or subtasks so they may be tracked and presented
• Perform root cause analysis and resolve problems
• Provide advice and guidance to management teams as required
• Provide support to all internal departments to maintain and improve product quality
• Communicate efficiently with IEM and customer’s management
• Liaise and communicate with other departments, customers, and other service providers
• Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
• Develop quality relationships with the customer
• Comply with the Health, Safety and Environmental Policies both in-house and at the customer
• The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:

• Bachelor's in Business/Commercial or Manufacturing/Engineering degree preferred
• Minimum of 5 years of experience in Quality Assurance
• Demonstrated experience of 3 to 5 years in engaging with customers and suppliers
• Previous experience in a manufacturing environment
• Ability to work independently with minimal supervision
• Proficient in 8D, CARs, and quality systems
• Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
• Familiarity with ISO9001
• Understanding of engineering drawings and manufacturing processes
• Adaptability to diverse and dynamic environments
• Strong planning and prioritization skills
• Effective communication, negotiation, and presentation abilities
• Proficient problem-solving skills
• Understanding of Health and Safety practices
• Team player with analytical skills
• Awareness of cost and financial impacts
• Commercial and financial awareness is advantageous
• Understanding of customer expectations and of quality failure/cost
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. 

[Surrey, B.C. Compensation Range: CAD 34.62/hr - 56.25/hr] 
[Jacksonville, FL Compensation Range: $85,000 - 125,000] 

PURPOSE OF POSITION:

The Senior Buyer is responsible for sourcing, negotiating, and purchasing materials, goods, and services to meet the company's operational requirements. This role plays a crucial part in ensuring cost-effectiveness and maintaining high standards of quality for all purchases. In addition to external suppliers, this position interacts with internal stakeholders such as Engineering, Quality, Customer Service, and Program Management.

ESSENTIAL FUNCTIONS:

· Understand & interpret demand requirements to make strategic and informed procurement decisions.

· Analyze, understand and quantify risks to the supply chain. Develop mitigation plans and present options to senior management.

· Manage procurement activities including issuing of purchase orders, expediting orders, and resolving discrepancies.

· Engage and oversee projects with internal and external stakeholders to drive continuous improvement of the procurement process

· Collaborate with internal departments to understand their purchasing needs, resolve supply challenges and improve material availability

· Analyze vendor performance based on quality, delivery, and price as well as other pertinent data to maintain a strong and sustainable supply chain. Make timely recommendations using data to support timely supply chain decisions.

· Coordinate nonconformance issues with internal teams and suppliers in a timely manner

· Interface with vendors and build relationships to maintain a high level of support and through all aspects of the procurement process

· Perform other duties which may be required by supervisor.

SUPERVISION OF PERSONNEL:

· None

COMPETENCIES:

· Exceptional written and verbal communication skills

· Exceptional organizational skills

· Ability to engage and collaborate with all levels of the organization

· Ability to effectively drive continuous improvement initiatives

· Fundamental understanding of Lean principles

· Technical and company product curiosity

· Ethical Conduct

· Time Management

· Business Acumen

· Decision Making

EDUCATION AND EXPERIENCE:

· Bachelor’s degree in business, Supply Chain or Operations Management from a four-year college or university.

· At least 5 years of purchasing/buying experience in a manufacturing environment.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 70% Walking/Standing – 30%

Lifting: Occasionally lift up to 10lbs.

Vision: Long periods of close work.

Mental Demands: Interpret, analyze and handle multiple tasks simultaneously.

Environment: Climate controlled office space.

Position Summary

Responsible for the Electrical Design Engineering team based in Jacksonville, FL driving excellence in the development of custom electrical switchgear solutions. This role is responsible in bridging design and manufacturing, ensuring that engineering outputs—primarily dual-purpose customer submittal and production drawings—meet the needs of our local manufacturing facilities.

Key Responsibilities

• Drives continuous improvement culture, driving up quality of engineering and product deliverables
• Assigns customer orders to engineering staff; works closely with engineers to ensure they are meeting deadlines and communicating delays.
• Reviews drawings and BOM to be built at the local manufacturing facility to ensure they are complete, accurate and contain all necessary information.
• Takes accountability for the performance of all design engineers. Instills and encourages a sense of personal and professional accountability in engineering staff.
• Provides instruction, training, coaching and mentorship for design engineers.
• Ensures engineers are following IEM processes and applying standard components/designs whenever possible.
• Works with the director of engineering and local management to promptly address staff or process deficiencies.
• Helps facilitate factory tours, witness tests, and technical meetings.
• Supports high level testing of IEM products and systems in the local test facility
• Routinely walks the factory floors at local plants to work with production teams and inspect equipment in progress. Follow up with necessary parties as needed.
• Travel to customer sites or other IEM facilities occasionally for engineering surveys, training, engineering department meetings, technical project meetings, or other project related business. Travel should not exceed 15%.

Qualifications

• Four year college degree in Electrical Engineering
• At least 5 years of experience in design engineering related to switchgear, power generation equipment, custom control systems or similar
• At least 2 years of experience in a leadership role providing mentorship to design engineers.
• Leadership
• Strong Technical Capability
• Power engineering as it relates to LV and MV switchgear from 120V to 38kV
• Design of custom control systems with automation elements within power products
• Understanding NRTL certifications and UL listings
• Functional testing

Position Summary

At IEM, we’re not just growing – we're thriving! Our rapid expansion means new opportunities are always on the horizon. If you’re someone who gets excited by making an impact through interesting challenges, you’ll feel right at home.

IEM is seeking a Sustainability Program Analyst for Jacksonville, FL; Ashburn, VA; Phoenix, AZ to support the execution and growth of our sustainability and ESG initiatives. This role is ideal for a professional with strong analytical skills and an interest in sustainability within a manufacturing environment.

Working closely with the Director of Sustainability and cross-functional teams, this role will contribute to sustainability data management, reporting, and program coordination. The Analyst will help translate sustainability goals into actionable initiatives, support emissions tracking (Scope 1, 2, and 3), and assist with regulatory and customer-driven ESG requirements.

This position offers hands-on exposure to sustainability strategy, data systems, and operational initiatives in a fast-paced industrial setting.

Key Responsibilities

Program & Initiative Support

• Support the coordination and execution of sustainability programs and initiatives.
• Assist in tracking project timelines, milestones, and KPIs across multiple initiatives.
• Help maintain documentation such as program plans, trackers, and status updates.
• Collaborate with internal teams (operations, engineering, supply chain, finance) to support project execution.

Sustainability Data & Analysis

• Collect, validate, and manage sustainability data, including Scope 1, 2, and 3 emissions.
• Assist in maintaining greenhouse gas (GHG) inventories aligned with the GHG Protocol.
• Analyze data to identify trends, gaps, and improvement opportunities.
• Support development of dashboards, reports, and presentations for internal stakeholders.

Sustainability Operations Support

• Partner with internal teams to support initiatives related to:
• Energy efficiency and facility emissions
• Waste and water management
• Supply chain sustainability data collection
• Assist in evaluating sustainability improvement opportunities through basic analysis and research.

Regulatory & Reporting Support

• Support preparation of sustainability disclosures and reports (e.g., SASB, GRI, CSRD).
• Assist with data gathering for audits, customer requests, and ESG questionnaires (e.g., CDP, EcoVadis).
• Monitor and summarize emerging sustainability regulations and standards.

Stakeholder Collaboration

• Coordinate with internal stakeholders to gather data and support initiatives.
• Help prepare materials for leadership updates and external communications.
• Contribute to internal sustainability awareness and engagement efforts.
• The candidate will be expected to perform additional duties as assigned to support the team and organization 

Qualifications Required

• Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or related field.
• 2–3 years of experience in sustainability, data analysis, operations, or a related role.
• Strong analytical and problem-solving skills with attention to detail.
• Experience working with data (Excel, dashboards, or similar tools).
• Basic understanding of sustainability concepts (GHG emissions, ESG, or climate-related frameworks).
• Strong communication and organizational skills.
• Ability to work collaboratively in a cross-functional manufacturing environment.

• Able to travel for work 25-30%.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization 

Preferred

• Exposure to sustainability frameworks (GHG Protocol, SASB, GRI, CDP, etc.).
• Experience with data visualization tools (e.g., Power BI, Tableau).
• Internship or work experience in manufacturing, industrial, or energy-related environments.
• Familiarity with ESG or sustainability reporting tools/platforms is a plus.

Key Competencies

• Strong attention to detail and data accuracy
• Analytical thinking and curiosity
• Willingness to learn and grow in sustainability
• Effective communication and teamwork
• Ability to manage multiple tasks and priorities

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Switchgear Application Expert is the senior technical escalation point for complex pre‑sales and post‑sales inquiries related to IEM’s low- and medium-voltage switchgear, switchboards, panelboards, and related distribution products. The role provides Tier‑2 and Tier‑3 support across Pre‑Sales, Order Review, Engineering, Production, Field Services, Quality, Product Management, and Customer Support, ensuring that solutions are technically sound, compliant with codes/standards and UL procedures, and manufacturable at scale. The Application Expert combines deep protection & controls, three‑phase power, and standards knowledge with strong cross‑functional collaboration to de‑risk projects, resolve field issues, and drive continuous improvement.

Ideal Candidate Profile

• Seasoned application or engineer with strong power systems with OEM background and familiar with LV and MV distribution equipment who enjoys being the “go‑to” technical expert.
• Comfortable reviewing complex specifications, single‑line diagrams, CDEs, and relay schemes, and explaining trade‑offs to both technical and non‑technical stakeholders.
• Thrives in a fast‑paced environment balancing urgent escalations with long‑term improvements to standards, tools, and processes.

Key Responsibilities

1. App Expert / Cross‑functional Technical Leadership

• Serve as the primary Application Expert for complex and non‑standard applications of IEM switchgear and related products.
• Act as a technical liaison between Sales, Estimation, Engineering, Production, Field Services, Quality, and Product Management, ensuring consistent interpretation of standards, UL procedures, and IEM practices.
• Identify recurring technical issues and lead or support initiatives to improve standard designs, tools, and documentation.

1. Pre‑Sales Inquiries

• Support Estimation and Inside Sales by validating complex CDEs, custom enclosure footprints, and utility‑interface requirements against IEM standard offerings and UL procedures.
• Review IEM quotes and CDEs for alignment with customer specifications, codes, and IEM practices; provide clear technical clarifications and risk flags.
• Perform in‑depth technical reviews for projects with high technical P&C requirements, paralleling controls, unusual system topologies, or non‑standard configurations.
• Determine when proposed solutions fall outside standard UL procedures or IEM product offerings and coordinate with Development / R&D / Product Engineering to define acceptable alternatives or exceptions.

1. Product Team Support

• Provide structured feedback to Product Management and R&D based on trends in pre‑sales questions, production issues, and field events.
• Participate in product roadmap and design reviews as the “voice of application,” ensuring new offers are practical to apply, commission, and service.
• Support validation of new features or product lines through application testing, documentation review, and internal training for Sales, Engineering, and Field Services.

1. Production Support

• Review and advise on installation methods and minor drawing clarifications when production questions arise.
• Evaluate production/installation defects to determine whether material replacement or limited rework is required.
• Lead major technical reviews when production or QC identifies issues that may impact code compliance, UL procedure adherence, safety, or functionality.
• Confirm that electrical and mechanical designs meet applicable codes, standards, and IEM UL procedures; propose robust solutions that minimize shipment delays, rework, and added cost.
• Act as mediator between Engineering, Production, and QC on complex issues, driving clear decisions and documented resolutions.

1. Engineering Support

• Support design engineers with general design reviews and returned customer submittal comments; clarify specifications and ensure project requirements align with IEM standard practices and UL procedures.
• Confirm UR components are correctly selected and within applicable UL files.
• Own major technical reviews that require deeper analysis, research, and justification to meet challenging design or specification requirements.
• Provide expert guidance on power system configuration, protection & controls, and communication architectures for complex projects.

1. Order Review

• Review order entry and acknowledgment forms against the approved quote, CDE, specifications, and single‑line diagrams; identify discrepancies early and work with Engineering to define technical solutions.
• Collaborate with Engineering and Sales to review “show‑stopper” items identified during Tier‑2 review that cannot be resolved without customer buy‑in.
• Define technically sound alternatives, articulate risks and constraints, and support customer discussions as needed.

1. Customer Support (Post‑Sales)

• Address advanced customer questions on submittals, dimensional changes, and specification clarifications that are not yet formal service issues.
• Provide troubleshooting guidance on equipment based on drawings, settings, and documentation prior to Service engagement.
• Lead complex customer escalations involving design interpretation, protection & controls performance, or systemic issues.
• Participate in technical meetings and root‑cause discussions with key customers and internal stakeholders, ensuring a strong technical basis for decisions.

1. Field Services Support

• Provide diagnostic support for high‑profile site events (e.g., mis‑operations, major outages, arc‑flash incidents, or site stoppages).
• Analyze relay/event logs, test reports, and site conditions to identify root causes and recommend corrective and preventive actions.
• Assist in preparing in‑depth corrective action reports, including independent research and coordination with Engineering, Quality, and Product teams.

1. Quality Support

• Support QC teams on testing requirements, guidelines, and interpretation of standards and UL procedures.
• Complete assigned nonconformance investigations, including analysis of cause, risk, and preventive actions.
• Provide technical research and feedback on major quality events, including arc‑flash or site stoppage incidents, and translate findings into updates to standards, templates, or training.

Qualifications

• Bachelor’s degree in electrical engineering (BSEE) or equivalent technical experience.
• 5+ years of experience in application engineering, design engineering, or field service for low- and/or medium-voltage switchgear, switchboards, or related power distribution equipment.
• Strong knowledge of three‑phase power systems, protection and control schemes, and communication protocols commonly used in power systems.
• Solid understanding of applicable codes and standards (e.g., NEC, UL 891/1558/508A, IEEE/ANSI) and how they apply to IEM products and UL procedures.
• Proficiency in reading and interpreting single‑line diagrams, schematics, wiring diagrams, and mechanical assembly drawings; AutoCAD experience strongly preferred.
• Demonstrated ability to perform structured root‑cause analysis and to lead cross‑functional investigations.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non‑technical stakeholders.
• Proven track record of managing multiple priorities in a fast‑paced, project‑driven environment.

Preferred

• Experience with power system analysis and protection coordination tools.
• Prior experience in a deep technical support, field service, or product engineering role for LV/MV equipment.
• Familiarity with data center, industrial, or utility applications where high reliability and availability are critical.

Workplace Conditions

• Onsite or remote role with primary collaboration with the Application Engineering team, Sales, Engineering, Production, Field Services, and Product Management.
• Occasional meetings with colleagues across time zones may require flexibility in working hours.
• Travel expectations: Minimal; may include periodic visits to manufacturing facilities, project sites, or customer locations for investigations or technical meetings.

Switchgear Applications Engineer 

Location: Jacksonville, FL 

Reports To: Technical Program Manager

Salary Range:  $100,000 - $150,000 Annually

Position Summary 

As the Technical Program Application Engineer with the Commercial Enterprise team, you will report to the Technical Program Manager and work closely with both the commercial and engineering teams.

In this role, you will serve as the key technical review and product point person, ensuring the accuracy and completeness of clean orders.

Key Responsibilities 

• Review customer plans and specs for use in the RFQ and Order Entry stages, raising any discrepancies with customers through RFI process,
• Review and redline drawings, suggesting solutions or alternate designs where applicable, to ensure alignment with customer specifications and electrical regulatory body standards, for various regions.
• Respond to external RFIs in accordance with Service Level Agreements.
• Provide detailed scope of customer change requests, submit change notices and follow-up to completion and/or escalate if changes may impact beyond a specific deployment.
• Support post-delivery RFIs through customer/IEM Procore with timely responses and coordinate internal intercept plans where needed.
• Create customer specific content for technical manuals and documentation, provide revisions for new design iterations.
• Provide detailed responses to customers’ design engineering submittal feedback in accordance with Service Level Agreements.
• Proactively interact with clients, vendors and internal teams (sales, field service, commercial, project managers, internal engineering, etc.) to gather information, and resolve issues.
• Communicate effectively with internal partners and customers, industry contacts (where required), in a timely and professional manner. Ensure all affected departments are well informed and provided with timely updates to open projects/concerns.
• Provide regular progress reports on assignments, identifying areas of improvement and/or successes.
• Other duties as assigned.
• Occasional travel is required.

 Qualifications 

• Bachelor’s degree in electrical engineering.
• 5+ years experience with the application of electrical distribution products and systems.
• Knowledge and experience in evaluating complex single line diagrams (SLDs) and communication network diagrams, including media and protocols.
• Strong technical aptitude and analytical skills, with the ability to interpret technical product specifications and applications.
• Familiarity with ANSI, IEEE, UL, and CSA standards for low-voltage power distribution equipment.
• Proficient in both written and spoken English.
• Excellent communication and employee relations skills.
• Enthusiasm for learning and growth; proactively identifies opportunities and takes initiative to resolve issues.
• A problem-solving mindset and the ability to approach challenges constructively.
• Demonstrated ability to manage multiple concurrent deliverables and perform effectively in a dynamic, fast-paced environment.
• Proficiency with MS Office 365, Adobe/Bluebeam, AutoCAD, business intelligence software (e.g., Tableau, Power BI), and ERP systems (experience with Infor is considered an asset

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About the Role

This role is a rare chance to lead the go-to-market efforts for one of the fastest growing startups in the healthcare industry. You'll be granted an unparalleled level of responsibility, as your efforts will define how we open and win in new markets. As a Regional Director, it will be your responsibility to manage a state-wide or multi-state region, supporting the Directors and Managers that represent Charlie Health in the region. You'll work hand-in-hand with our leadership team to identify patient referral sources, build relationships with clinical partners, and facilitate admissions for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health’s programs.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Support new admissions goals; this role will be responsible for the team’s overall performance which may include carrying a book subject to current team size and growth
• Manage and lead a team of Outreach Directors and Managers in a specific region, ensuring that regional performance goals are met or exceeded
• Measure and own KPIs across your region, reporting upwards on a monthly basis
• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in the Jacksonville, FL area
• 6-10+ years of business development experience, including 2-3+ years of experience in sales leadership
• Experience in healthcare is a plus
• Proficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologies
• Work authorized in the United States and native or bilingual English proficiency
• Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B / outreach setting
• Experience managing, coaching, and motivating a business development team
• Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs
• Exceptional interpersonal, relationship-building, and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• Ability to travel locally (within ~1 hour driving distance) for meetings with potential referral partners
• Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Expert in advising, presenting to, and persuading senior corporate personnel

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $125,000 and $165,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. 

About the Role

This role is a rare chance to lead the go-to-market efforts for one of the fastest growing startups in the healthcare industry. You'll be granted an unparalleled level of responsibility, as your efforts will define how we open and win in new markets. As a Regional Director, it will be your responsibility to manage a state-wide or multi-state region, supporting the Directors and Managers that represent Charlie Health in the region. You'll work hand-in-hand with our leadership team to identify patient referral sources, build relationships with clinical partners, and facilitate admissions for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health’s programs.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Support new admissions goals; this role will be responsible for the team’s overall performance which may include carrying a book subject to current team size and growth
• Manage and lead a team of Outreach Directors and Managers in a specific region, ensuring that regional performance goals are met or exceeded
• Measure and own KPIs across your region, reporting upwards on a monthly basis
• Develop and operationalize GTM strategy for efficient new market penetration
• Create, build, and manage relationships with referral sources across priority markets
• Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Deepen Charlie Health’s penetration across existing partnerships
• Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
• Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
• Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

• Must be based in the Jacksonville, FL area
• 6-10+ years of business development experience, including 2-3+ years of experience in sales leadership
• Experience in healthcare is a plus
• Proficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologies
• Work authorized in the United States and native or bilingual English proficiency
• Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B / outreach setting
• Experience managing, coaching, and motivating a business development team
• Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs
• Exceptional interpersonal, relationship-building, and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• Ability to travel locally (within ~1 hour driving distance) for meetings with potential referral partners
• Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Expert in advising, presenting to, and persuading senior corporate personnel

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $125,000 and $165,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. 

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person.
• Order medical records from providers and communicate with clients and providers during the course of treatment.
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files.
• Prepare comprehensive demands and assemble support for submission to carriers
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business.

Qualification

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager preferred.
• At least 2 years of working in a legal position or insurance adjuster experience preferred.
• Negotiating skills.
• Ability to be a team player and follow procedures.
• Proactive interaction with clients, insurance companies and medical providers.
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.
• This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-EM1

About Pivot Bio:  

Fueled by an innovative drive and a deep understanding of microbiology, genomics, crop nutrition and agriculture, Pivot Bio is pioneering game-changing advances in fertilizer technology. Our first commercial product harnesses the power of naturally-occurring microbes, modern gene editing and application technologies to provide nitrogen to crops.  We are dedicated to providing new solutions for farmers to improve yield as they work to help feed the world’s growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour.

We are seeking a skilled and experienced Commercial Agronomist to join our team at Pivot Bio. The ideal candidate will have a strong background in agronomy, with a focus on crop production and nitrogen management. As a Commercial Agronomist, you will be responsible for providing technical expertise to guide on-farm fertility decisions and help deliver a world-class customer experience. 

Essential Functions:

• Build relationships and provide technical service to Pivot Bio distribution partners and growers within assigned territory to help ensure their success while utilizing our products. 

• Lead training events and deliver world-class fertility insights, with a focus on nitrogen management, to customers and the sales team. 

• Execute and manage on-farm product demo protocols to showcase product performance and support future product development. 

• Provide technical product knowledge, stewardship, best practices recommendations, and product performance results throughout the commercial organization. 

• Help create and communicate nitrogen education initiatives to industry partners, growers, and consumers. 

• Develop and deliver innovative nitrogen management plans to enhance agricultural efficiency. 

• Support sales efforts by promoting Pivot Bio products at farm calls, trade shows, and field tours. 

• Collaborate with Product Development Agronomists to transfer knowledge of new products and technologies to sales organization and customers and assist with their research with Universities and other partnerships. 

• Promote sustainability program through grower education on program details, implementation, and data requirements. 

Competencies: 

• Expertise in crop fertility, agronomy, crop physiology, and soil science. 

• Demonstrated ability to build and maintain professional relationships.  

• Ability to work independently and build efficient weekly schedule 

• Understanding of the relationship between on farm fertility practices and soil biology. 

• Fluent in understanding and ability to educate on nitrogen and nitrogen management. 

• Experience with crop modeling, precision agriculture, and data analysis tools. 

• Strong communication and interpersonal skills. 

• Adapt and maintain agility in a rapidly changing environment.  

Work environment:

• Home office based from within the assigned territory 

Travel required:

• Valid driver's license and willingness to travel up to 80% of the time to client locations

Required Education and Experience:

• Bachelor's degree in Agronomy, Crop Science, or related field required. 

• Minimum of 5 years of experience in agronomy or crop consulting. 

Work Authorization:

• Must be authorized to work in the United States  

What We Offer: 

• Sales Incentive Bonus Plan
• Competitive package in a disruptive startup 
• Stock options 
• Health/Dental/Vision insurance with employer-paid premiums 
• Life, Short-Term and Long-Term Disability policies 
• Employee Assistance Program with free referrals and discounts 
• 401(k) plan, 3% Match 
• Commuter benefits 
• Annual Training & Development support 
• Flexible vacation policy with a generous holiday schedule 
• Exciting opportunity to work with a talented and fun team

#LI-Remote

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. 

WHAT YOU’LL DO

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep nurses and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information
• Follow up with customers after visits to check on their pet’s care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

WHAT YOU NEED 

• 2+ years of experience in a customer service role 
• Advanced knowledge in computer programs and practice management software 
• Highly organized, with strong attention to detail 
• A strong communicator; able to interact positively with anyone and everyone 
• A strong multitasker, able to thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly 
• Adaptable and amenable in high stakes environments 
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types  

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As an Emergency Veterinarian, you’re more than just passionate about helping people and their pets; you thrive on it, especially when they need you most. At VEG, we find a way to say yes to supporting you, so you can be the best, most confident ER professional possible and grow your career in unexpected directions. With a culture rooted in mentorship and continuous learning—from on-the-floor guidance to VEG Education programs and unlimited ER-focused CE—you’ll never stop learning. You’ll handle any emergency that comes through the door, from routine cases to complex surgeries, and treat every kind of pet, including exotics! As a leader on the hospital floor, you’ll have the chance to be a superhero for your customers, backed by a team and resources that empower you to take your career further than you ever imagined.

WHAT YOU’LL DO 

• Answer medical questions over the phone 
• See patients right away as part of the VEG Triage and VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets 
• Gather the signalment, presenting complaint, vitals, and physical exam 
• Conduct physical examinations of animals, along with other required investigatory measures such as ultrasounds, X-rays, bloodwork, and biopsies 
• Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan
• Communicate diagnosis and treatment options directly with customers
• Prepare estimates and present them to customers
• Create and review medical records to ensure accuracy
• Demonstrate the value of tests and treatments performed by speaking with the customer and addressing their concerns
• Perform minor and major emergency surgeries
• Perform endoscopic procedures
• Educate customers on after care and preventative measures where appropriate 

WHAT YOU NEED

• A DVM or equivalent degree
• Live and breathe emergency medicine, including emergency surgery (the soft tissue kind!) and endoscopy
• Thrive in team-oriented environments (think hospital retreats, team dinners, happy hours, and more)
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Hospital Manager, you’ll guide your people and operate your hospital the VEG Way, with a strong sense of ownership and the freedom to shape an environment constantly on the frontlines of change. You’ll be a constant presence in your hospitals, advancing culture, engagement, efficiency, growth, and financial health by finding ways to say yes to your VEGgies—equipping them with the tools, support, education, and autonomy they need to thrive. Using the VEG framework to guide your decisions, you’ll ensure your hospital performs at the highest level, while fostering an inclusive workplace where VEGgies feel they belong, take pride in their roles, and invite friends to join. You’ll also build collaborative, mutually rewarding partnerships with referring vets and local businesses, making VEG the go-to for emergency pet care in your community.

WHAT YOU’LL DO

• Actively recruit, hire, onboard and continuously develop the right people for VEG and your hospital
• Ensure your hospital delivers a mind-blowing experience for patients, customers, and VEGgies at your hospital
• Ensure your hospital is compliant, well-maintained, and operationally sound
• Drive performance at your hospital, making it a high-revenue, high-margin business that challenges the status quo and achieves financial targets
• Help grow VEG’s reputation locally and throughout the industry, online, and in the media

 WHAT YOU NEED

• Leadership experience, including overseeing and scheduling teams of 50+, recruiting, training, facilitating developmental meetings, performance management, and building effective teams
• Financial management experience, including full P&L oversight consisting of budgeting, payroll, and accounts receivable
• Operations management experience, including inventory and facility management
• A desire to be coached and develop personally
• When on the floor, you're consistently available, accessible, and approachable; this is not a remote position
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV, Yardi and Realpage.

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

 This is a full time contract position to support our property during a Leave of Absence, and should last for the next 6 months. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 
• Quick learner and great attitude. 

The role

The Associate Manager, Opportunities Resolution, manages, coaches, and develops a team of Opportunities Resolution Specialists who resolve escalated inquiries and complaints. In addition to supervising, this role will help identify and implement solutions to enhance our SoFi member's experience, improve our employee experience within the ORT team, and help our Resolution Specialists develop and grow. 

What you’ll do:

• Independently manage a team of Opportunities Resolution Specialists, monitoring their workload to ensure the appropriate allocation of resources is in place to resolve escalated complaints and inquiries. 
• Hire, train, motivate, monitor, and coach new Resolution Specialists and serve as a subject matter expert to resolve complex escalated complaints and inquiries as needed. 
• Ensure that the team follows compliance procedures while providing first-rate customer service. Establish, monitor, and maintain internal policies and procedures, as well as business continuity plans.
• Foster an environment focused on identifying issues, providing solutions, and driving innovation to enhance the complaint program.    
• Hold team members accountable for performance by defining clear goals, objectives, responsibilities, and priorities. 
• Identify and escalate issues and propose recommended solutions regarding potential issues with processes, systems, and operations inefficiencies to their direct manager to contribute to operational success.
• Participate in cross-functional projects designed to mitigate the bank's risk due to inefficiencies, fraud, or lack of compliance. 
• Participate in special projects as requested.

What you’ll need:

• 2+ years of supervisory or management role in a customer service or call center environment
• Minimum of 5 years of general customer service experience, preferably with escalation or complaint resolution experience at a bank or financial institution 
• Proficient knowledge of bank products and services such as credit and debit cards 
• Exceptional time management skills with the proven ability to manage multiple priorities and work in a fast-paced environment
• Excellent written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to internal and external stakeholders. 
• Ability to react to change quickly and implement new processes & procedures
• Work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Demonstrated ability to mentor, coach, and develop others 
• Available for all operating hours, including evenings and weekends

Nice to have:

• Associate's Degree preferred but not required
• Loan processing, student loan originations, consumer credit, or consumer lending experience 
• Knowledge of banking regulations, laws, and regulatory requirements, with a focus on regulatory complaint resolution
• Experiencing managing complaints in the financial services industry

Role Overview

We are looking for a Senior Product Manager to own and evolve key capabilities within the Deposits domain of our Core Banking platform.

This role is a senior individual contributor position responsible for shaping product direction, translating business and customer needs into scalable platform capabilities, and delivering measurable outcomes in partnership with engineering.

You will work closely with an Engineering Manager (EM) in a dual-track agile model, owning the what and why of the product while collaborating on how and when execution happens.

Product Scope & Impact (IC4)

• Owns one or more end-to-end product areas within the Deposits domain (e.g., account lifecycle, balances, interest, postings, statements, configuration, internal ledger integrations, transactions).
• Drives multi-quarter product initiatives and roadmap outcomes for their domain.
• Iterates on existing features and identifies new capabilities or product suites that improve customer experience, operational efficiency, or platform scalability.
• Creates clarity from ambiguity by defining problem statements, success metrics, and prioritization frameworks.
• Aligns deposit domain initiatives with adjacent domains and broader Core Banking and Banking Software strategy.

Key Responsibilities

Product Strategy & Discovery

• Define and own the product strategy and roadmap for assigned deposit capabilities.
• Translate business, regulatory, and customer needs into clear product outcomes and initiatives.
• Make informed trade-offs between speed, quality, scalability, and regulatory requirements.

Delivery & Execution

• Own and maintain a prioritized product backlog with clear epics, user stories, and acceptance criteria.
• Partner with the Engineering Manager on sprint planning, sequencing, and release planning.
• Participate actively in Scrum ceremonies and day-to-day team execution.

Stakeholder & Customer Collaboration

• Act as the primary product interface for business, operations, compliance, risk, and technology stakeholders.
• Ensure deposit products meet functional, regulatory, and operational requirements without unnecessary complexity.
• Communicate product direction clearly and persuasively to diverse audiences.

Technical & Platform Awareness

• Apply strong understanding of core banking concepts and architectures (e.g., accounts, postings, interest calculation, batch vs. real-time processing).
• Drive product decisions that support scalable, resilient, and maintainable platform design.
• Collaborate with engineering and architecture on build vs. buy vs. deprecate decisions.

Required Experience & Qualifications

• 7–12+ years of professional experience, with 5+ years in Product Management roles for complex technology platforms.
• Mandatory experience working in:
  
  • Banks, banking technology providers, or fintech companies (B2B or B2C financial services platforms).
  • Experience in US regulated financial environments.
• Demonstrated experience delivering platform or domain-heavy products (core banking, payments, lending, ledger, financial infrastructure, or regulated platforms).
• Experience working in agile Scrum teams with close PM–Engineering Manager collaboration.
• Proven ability to manage ambiguity, define strategy, and deliver incremental value in complex environments.
• Excellent written and verbal communication skills in English.

Nice to Have

• Experience with core banking platforms (e.g., Temenos, Thought Machine, Mambu, Finxact, FIServe, FIS, JackHenry or similar).
• Experience with APIs, microservices architectures, or cloud-native platforms.

Spanish language proficiency

The Role:

The Originations Specialist II (Pre Funding) partners with the Review team, Member Experience team, and other internal and external partners to create a seamless member experience during the funding process of SoFi’s Personal loans, Student loans, and Private School loan products. The Originations Specialists II (Pre Funding) is the final checkpoint to ensure the accuracy of loan information before disbursement to the member. Success specialists put our member’s interests first and run after any problem to create an easy and convenient member journey.  This person will be key in helping our members achieve financial independence and contribute to SoFi’s continued success. 

What You’ll Do: 

• Review ​ID reviews, VOE’s, payment ​and ​account ​details for accuracy before ​disbursing the loan to the member.

• Review applications that require bank account verification according to credit policies and procedures.

• If additional information is required, contact members through outbound phone calls and emails.

• Provide world-class customer service through friendly, professional, and responsive communication with our internal partners and members.

• Work closely with the Review team as subject matter experts to answer questions about loan entry, loan servicers, product type questions, and qualified education loans. 

• Review and process enrollment account updates and resolve payment issues that may arise regarding SoFi’s At Work Program.

• Use your resources. Familiarize yourself with the knowledge base tool that houses the answers to any question regarding policies and procedures.

• Documentation is key. Utilize available notation tools to document the member's account with information about your interaction. Notes must be clear and concise.

• Be flexible and agile, as responsibilities may change based on business needs and our members' needs. 

What You’ll Need:

• 1-2 years of experience in a customer service role in the banking or financial services industry preferred 

• Less ​than ​a ​one ​percent ​error ​rate ​for ​funding ​quality ​scores for ​internal ​candidates

• A high ​school ​diploma ​or ​GED is required

• Excellent ​written ​and ​verbal ​communication ​skills

• Able to move between duties quickly and efficiently with excellent organizational, attention to detail, and time management skills to meet critical deadlines

• Proficiency in Google Sheets and/or Excel is required

• Ability to remain calm and professional under pressure to successfully navigate complex work assignments/situations efficiently and effectively

• Demonstrated ability to establish productive working relationships with co-workers, management, and members 

• Self-motivated and able to work independently, applying analytical skills required to manage tasks

Nice To Have:

• Credit, ​underwriting, and customer service experience with ​personal loans, student loans, or private student loan products in the banking or financial services industry

• A college degree is highly preferred but not required

JOB SUMMARY

The Wellness Advisor of Sunnyside* Jacksonville Beach, FL will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge and adherence to state compliance regulations to ensure a best-in-class experience. Wellness Advisors are responsible for the customer lifecycle from check-in to consultation, order fulfillment to checkout. In this role, compliance with applicable state and company regulations will be at the forefront of all tasks. 

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Wellness Advisor, you will have:  

• The opportunity to learn fundamental cannabis product knowledge & industry compliance standards. 
• The training to navigate different customer interactions and circumstances. 
• A unique sales experience leading with a consultative & personalized approach. 
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service! 

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part-time schedules will be 15-25 hours a week, and typically based around peak hours.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You are resilient and agile! You use challenges as opportunities to acquire or master skills! 
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

CORE JOB DUTIES 

• Greet customers, ensuring a best-in-class experience. 
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.  
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body. 
• Apply effective selling and cross-selling techniques to build baskets. 
• Verify proper documentation and ID for customers. 
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion. 
• Label and package customer orders. 
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).  
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. 
• Perform routine inventory counts of all products.  
• Ensure product stock is organized and meets compliance regulations.  
• Assist managers with organizing sales floor merchandise and product displays. 
• Ensure security measures and safety compliance in the store according to Company SOPs.  
• Assist in keeping the store an organized and clean environment for customers and team 
• Escalate any employee or customer issues to management. 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS 

• High School Diploma or equivalent. 
• Minimum 1 year experience in customer service; retail or hospitality experience preferred. 
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers. 
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS 

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Retail Sales Associate - Part Time

Shift Availability: 20 -25 hours - (evenings required) 
Hourly Pay Rate: $15.00/hr.
Location: 9760 San Jose Blvd, Jacksonville, FL 32257

About the Role:

As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction.

You’ll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs. Whether you’re recommending new items, handling purchases at the register, or chatting with a first-time shopper, you’ll be building trust and showcasing what makes Curaleaf special. If you’re passionate about cannabis, love working with people, and enjoy a fast-paced retail environment, this is the place for you.

What You’ll Do:

• Customer Experience & Teamwork

  • Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.

  • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.

  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.

  • Encourage loyalty by signing guests up for rewards programs.

  • Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.

• Operations & Store Standards

  • Help open and close the store, handle cash, and follow all procedures and regulations.

  • Check IDs, update customer profiles, and process transactions accurately.

  • Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.

  • Support inventory tasks like restocking, fulfilling online orders, and counting products.

• Sales & Performance

  • Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.

  • Highlight deals and complementary items at checkout to boost customer satisfaction.

  • Stay on top of promotions and product updates to give customers a seamless experience.

  • Stay agile and adaptable in a fast-paced, ever-changing retail environment.

  • Take on extra duties as needed to support the team and store success.

What You’ll Bring:

• A high school diploma or GED.

• At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.

• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.

• The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.

• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.

• Excellent communication skills, with the ability to connect with customers and team members alike.

• Strong multitasking abilities and the agility to shift priorities as needed.

• Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.

• Solid time management and organizational skills to stay on top of tasks and responsibilities.

• Effective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns.

• Basic proficiency in math and computer applications to support transactions and reporting.

• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.

• Strong conflict resolution skills and the ability to remain composed under pressure.

• Initiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success.

• A natural ability to build rapport and maintain lasting customer relationships.

• A collaborative spirit and a commitment to working well within a team environment.

Even Better If You Have: