Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

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OVERVIEW

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing ALO’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.  

RESPONSIBILITIES

Sales & Service Leader 

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team 

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• Prior leadership experience experience in retail or related industry 
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK. 

Sales & Service Manager Schedule 

The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 
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OVERVIEW

The Operations and Visual Manager is a critical member of the store leadership team accountable for bringing ALO’s operational and visual strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling, and visual execution – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

RESPONSIBILITIES

Operations & Visual Leader 

• Oversee and support execution of key operational and visual processes 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations and Visual team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 

QUALIFICATIONS

• 3-5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook) 
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit 
• Independent work ethic, time management skills, and personal accountability 
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to to stand and move for an entire shift
• Seniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK

Operations & Visual Manager Schedule 

The Operations & Visual Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

The Role

We are currently seeking a Staff Product Manager to join our organisation as the lead product contributor shaping our Workflow Platform. The Workflow Platform is a foundational infrastructure investment for Addepar, acting as the critical orchestration layer that nearly every major new product initiative relies upon.

In this highly visible domain, you will be responsible for defining the vision, roadmap, and execution for the substrate that powers client-defined automation, next-generation AI agents, and internal developer tools. Your work will directly enable our users to automate how they get work done on Addepar by composing platform capabilities and maintaining execution state to form client-centric solutions.

Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

What You’ll Do

• Power Client-Defined Automation: You will provide the engine that makes scalable, client-defined automation possible without requiring a bespoke engineering project for each use case.
• Provide the Execution Layer for AI Agents: You will build a reliable execution layer that allows our AI assistants to perform long-running, multi-step tasks deterministically without timing out or losing state.
• Prioritize Ruthlessly: Balance immediate stability improvements with long-term strategic architectural changes. You will need to effectively set expectations with stakeholders and keep the team focused on foundational platform commitments.
• Enable Developers and Partners: You will define and expand a shared library comprised of atomic, reusable workflow components (e.g., Retrieve Holdings, Validate Data) that eliminate the need to build custom orchestration from scratch.
• Simplify Complex Distributed Systems: You will build a shared, composable platform that delivers differentiated value to each persona, while maintaining architectural cohesion and efficiency.
• Ensure Durable Execution: You will leverage modern durable execution frameworks (like Temporal) to guarantee applications run to completion despite temporary failures.

Example Impact Areas

• AI Agent Execution: Build the robust infrastructure required for our next generation of AI capabilities, enabling complex, long-running portfolio queries and multi-step automated tasks to run flawlessly.
• Task & Approval Workflows: Launch essential workflow building blocks that address complex Enterprise client requirements, such as maker-checker processes and multi-party report approvals.
• Global Infrastructure & Scalability: Lead the expansion of the Workflow Platform across international regions, unlocking crucial compliance and onboarding workflows for our global client base.
• Client-Defined Orchestration: Release intuitive workflow building capabilities to clients, empowering them to define, customize, and monitor end-to-end process orchestrations directly within Addepar.

Who You Are

• Experience: Extensive product management experience, preferably dealing with developer-facing products, platform infrastructure, or enterprise SaaS.
• Platform Mindset: You understand the difference between building an isolated application and building the foundational platform that powers an ecosystem. You excel at providing developers with the tools and services needed to build end-to-end processes.
• Technical Fluency: You are comfortable navigating distributed systems, state machines, and durable execution platforms (experience with Temporal is a major plus). You can easily read and review technical requirements with engineering leads.
• Internal Customer Mindset: You bring a service-oriented approach to collaborating with cross-functional teams, aiming to stop other groups from reinventing workflow orchestration and creating duplication across the product suite.
• Structured Thinker: You can take a complex web of dependencies across major company-wide initiatives—including data integrations, enterprise features, AI advancements, and client onboarding—and synthesise them into a clear, prioritised roadmap.
• Clear Communicator: You can effectively communicate the status of complex technical initiatives to non-technical stakeholders and leadership.
• Domain Knowledge: Experience working with financial data (custodians, transactions, positions, security masters) or enterprise security/data reconciliation processes is highly valued.

The Role 

An outstanding opportunity awaits you to lead the development of an innovative data-lake-house-as-a-service solution at Addepar. As a Product Manager, you will collaborate with our outstanding engineering teams and forward-thinking clients to successfully implement advanced analytics and data sharing capabilities. This role plays a vital part in fulfilling the ambitious requirements of financial data management and data driven decision making.

Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

What You'll Do 

• Develop and implement the product vision for a data lake house product customized to meet the needs of Addepar clients.
• Collaborate with clients to determine data engineering and analytical needs.
• Lead development of key features from requirements definition through delivery.
• Work closely with Data Engineers and Data Scientists to ensure flawless performance and scalability.
• Manage the full product development lifecycle from conceptualization to launch, focusing on continuous improvement.
• Ensure the product remains competitive by staying current with trends in data lake house technologies.
• Regularly communicate updates to collaborators and gather customer feedback.

Who You Are 

• Prior product management experience, ideally with data platforms or engineering products.
• Proficient in data lake house technology and data workflows.
• Technical skills in SQL, Python, and data engineering concepts.
• Proven track record to handle data-intensive product development and client-facing requirements.
• Excellent communication and cross-functional collaboration skills.

Preferred Skills:

• Hands-on experience with Databricks or similar data platforms.
• Familiarity with financial services platforms like Addepar.
• Preferred experience with a scrum-based agile development process.

THE POSITION

Our roster has an opening with your name on it

As a Software Engineering Director for our Sportsbook Core Apps Enablement group, you'll be at the forefront of empowering our delivery teams to provide exceptional customer experiences at speed. You'll manage and mentor multiple engineering teams responsible for building the foundational capabilities, tools, and services that enable our mobile and front-end applications to thrive. Your mission is to ensure our application platforms and backend-for-frontend (BFF) services have the right capabilities, infrastructure, and developer experience to support rapid, high-quality feature delivery.

You'll work closely with engineers on a day-to-day basis, supporting them as they solve complex technical challenges around platform capabilities, developer tooling, and enabling services. You'll help find opportunities focused on providing the best employee experience while balancing delivery of capabilities that work at scale. You'll own your software, helping define solutions to problems while mitigating long-term risks. You'll raise and help mitigate blockers while providing status updates to leadership.

THE GAME PLAN

Everyone on our team has a part to play

• Manage multiple software development teams with focus on Product Engineering teams as your customers to ensure they have the tools, services, and capabilities to move fast without friction.
• focused on enablement capabilities where you'll shape the strategic direction for developer tooling, and foundational capabilities that accelerate product delivery.
• Produce and deliver a strategic, technical vision for Core Apps Enablement, identifying gaps in existing capabilities and negotiating ownership across mobile, BFF, and enabling service domains.
• Work with technical experts across mobile (iOS, Android, Web), BFF services, and with our platform engineering teams to identify opportunities for reusable technology that secure our competitive advantage.
• Define and drive the enablement roadmap for foundational services that successful engineering delivery is built upon.
• Proactively identify technology gaps and opportunities in the enablement space, mitigate risks created through technical complexity, and ensure BFF services are designed for scale, reliability, and developer productivity.
• Ensure the right people are in the right job through creating leadership opportunities, hiring, performance management, and leading with empathy.
• Partner with Product Engineering leadership, platform teams, and product stakeholders to understand their needs and build balanced backlogs and roadmaps that prioritize high-impact enablement capabilities.
• Advocate, own and drive predictability through Operational Excellence and transparency through data and KPIs - measuring both platform reliability and developer productivity metrics.
• Ensure effective operational support for all enablement services in conjunction with IT Operations support organization, treating platform downtime with the same urgency as customer-facing issues.
• Liaise with partners and regulatory bodies to establish and follow an effective release process, particularly for mobile app releases and backend service deployments.
• Deliver architecturally sound solutions for complex enablement challenges, balancing build vs. buy decisions and ensuring platform services are designed for multi-year horizons.
• Communicate and drive strategic initiatives (3–5-year horizons) around mobile platform evolution, BFF architecture patterns, and enabling service capabilities.
• Exhibit best behaviour and exemplify our company principles, fostering a culture of enablement, and collaboration.
• Be responsible for expenditure and ensure you spend money effectively, recognizing areas of savings or waste in tooling, infrastructure, and vendor services.

THE STATS

What we're looking for in our next teammate

• 10+ Years in a software role with 5+ years managing SE team(s). Ideally some experience managing managers.
• Strong experience with mobile application platforms (iOS, Android, Web) and backend-for-frontend (BFF) architectures, with a deep understanding of mobile development challenges and what Engineering teams need to be successful.
• Experience building strategic capabilities, developer tools, or enablement services that accelerate engineering productivity and reduce friction in the development lifecycle.
• Experience designing and delivering technology solutions for consumer facing products in a high energy, ambiguous and scrutinized environment.
• Previous hands-on experience developing highly available, fault tolerant, resilient applications and transactional platforms from requirements gathering to delivery and support.
• Experience defining and implementing software delivery best practices, agile delivery methodologies and proven track-record of continuously improving delivery pace while maintaining quality.
• Experience supporting software systems in production including on-call support with a relentless focus on improving the stability, availability and performance of those systems.
• Delivery of technology solutions working with partner development teams via near-shoring/off-shoring or 3rd party development.
• Experience managing managers.
• Experience defining and executing a strategic vision for enablement capabilities.
• Experience of delivering distributed highly scalable and available backend systems & APIs.

What You Can Expect

• Interesting work - working in a fast-paced and ever-changing industry, new problems and exciting solutions are never too far away. There are always opportunities to learn new skills and broaden your horizons
• A sense of achievement - Our teams own their own software and when that awesome new feature ships to users and the positive feedback starts rolling in, you can feel really proud of what you and your team created
• Personal development - clear and defined career pathways for every role at every level, a supportive manager, loads of learning opportunities and even 10% of your time to dedicate to your learning.
• Belonging - everyone at FanDuel works for each other, we win together, make mistakes together and have lots of fun doing it.
• Trust - A trusting work environment where productivity is valued above all else, giving you autonomy and ownership of your time and work
• Great financial package - Including salary, bonus, pension, private healthcare, share save scheme, flexible working & holiday policy along with a number of other benefits.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

Diversity, Equity and Inclusion

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!

12-month FTC 

Are you a master of co-ordination who thrives at the intersection of creativity and strategy? 

The way that marketing gets done is changing. We’re looking for an FTC Global Campaign Manager who can help us on our transformation journey to embrace agentic marketing. Over these 12 months, you’ll plug into complex and exciting projects that drive our marketing organisation, and entire business, forward. 

It’s a pivotal role for someone with a bold growth mindset and both a confidence and curiosity about best practice marketing operations. 

Trustpilot’s Studio is looking for a Global Campaign Manager to lead the planning and delivery of high-impact marketing campaigns that reach millions. As a critical member of our Marketing team, you’ll drive alignment between brand, product, and commercial priorities, ensuring our message remains consistent across global markets. 

You’ll be the operational engine behind our most ambitious projects, turning high-level strategies into actionable results while helping us evolve how we work. If you are motivated by creating structure that enables world-class creativity, we want to hear from you.

What you'll be doing:

The Global Campaign Manager leads the end-to-end coordination and delivery of high-impact global marketing campaigns within Trustpilot's Studio.

• Lead end-to-end campaign execution by translating brand and product strategies into actionable project plans and deliverables.
• Investigate and make business cases for how AI models and tools can help us deliver excellent marketing
• Drive global alignment by partnering with regional leads and channel owners to ensure consistent rollouts and messaging across all markets.
• Manage project lifecycles by scoping timelines, identifying risks, and proactively removing blockers to ensure on-time, high-quality delivery.
• Optimize Studio operations by refining planning frameworks and workflow systems to improve efficiency and resource allocation in collaboration with the Marketing Operations team.
• Maintain central visibility through a campaign calendar and reporting dashboard to track progress, assets, and key milestones aligned to Marketing Operations defined standards.
• Manage budget and external talent, tracking expenditures and overseeing relationships with freelancers or vendors as needed.

Who you are:

• Experienced campaign leader: You have a proven track record in campaign management or marketing operations, ideally within a global or SaaS organization.
• Strategic project manager: You are skilled at leading multi-channel campaigns from initial planning through to post-launch reporting.
• Collaborative communicator: You excel at managing cross-functional teams and external partners, remaining calm and positive under pressure.
• Process-oriented: You’re comfortable using tools like Jira, Google Sheets, Asana, or monday.com to create structure and drive operational excellence.
• Change-agile: You bring a natural curiosity to your work and are keen to adapt your approach as our operating model and organizational processes evolve
• Data-informed: You have a strong understanding of creative workflows and are comfortable working with performance reporting dashboards.
• Versatile contributor: You are equally comfortable engaging in high-level creative discussions as you are in detailed operational planning.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure? 

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! 

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The Program

Being a part of the AddeGrad Program, you will be working on meaningful projects that you can feel proud of while building your career for future advancement. In addition to having a supportive manager and collaborative teams, we provide an in-depth onboarding and enablement program to get you acclimated and ready for each path of your career growth journey in the program. A strong corporate culture and cool swag are also included!

This 18-month step program will provide exposure to key functions of the Client Services team and in-depth knowledge of the Addepar platform - integral to unlocking further career growth and development within the company. You’ll have the ability to partner with key stakeholders across our Go-To-Market and R&D teams. Upon completion of the program, you’ll be prepared to continue growing your career in other parts of the business, such as Client Success or continue within Client Services. The start date for the program will be July 2026.

Onboarding dates are currently set for the Summer season. Seeking UK candidates only. Specific to UK candidates, this program is being hosted out of our Edinburgh, Scotland office.

The Role

We are currently seeking a Client Solutions Analyst to join our Services Team! Client Solutions Analysts are responsible for designing and implementing Addepar for new clients. They are passionate about identifying how Addepar can unlock significant value for clients’ businesses and regularly call upon their analytical and consulting skills in order to advise clients on how to model and examine their financial instruments and assets. Client Solutions Analysts have a deep understanding of both finance and technology and take ownership of clients’ success.

Our ideal candidate has a strong desire to provide an outstanding client experience directly in investment management or in software deployments of a related domain; they are expected to display a strong sense of self-reliance as well as the ability to collaborate with other Addepar resources within our Sales, Product, and Partnership organizations. They must have a deep understanding of our target markets (or a hunger and willingness to learn). Ideal candidates are passionate about understanding our client's needs and taking a hands-on approach to solving problems.

In this role, you will lead the design and oversight for new clients onboarding to the Addepar platform, ensuring that we’re developing the best solutions to fit their unique and complex requirements. Additionally, you will be responsible for ensuring that the solutions we develop for our clients are compatible with the other products and services within the Addepar ecosystem as our offering continues to expand.

Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

What You’ll Do

You’ll be joining a postgraduate cohort, growing and developing your career in an 18-month program with direct exposure and access to our most valuable asset - our clients.

You will begin your journey on the Client Support team where you'll gain in-depth product knowledge as you become an Addepar platform expert working to:

• Provide hands-on support to identify, respond to, and resolve issues and questions raised by Addepar’s clients
• Work in complex data sets to identify and resolve data and calculation discrepancies
• Collaborate with R&D teams to conduct root-cause analysis; Product and Account Management to manage and maintain client satisfaction.
• Help clients use Addepar to the greatest extent through both functional and conceptual instruction

In future rotations, you’ll shift your focus towards other roles within the Services organization to:

• Learn how to design solutions and execute project implementations
• Work closely with cross-functional teams to ensure successful project delivery and client satisfaction
• Prioritize and context-switch effectively to support simultaneous projects
• Identify and drive opportunities to improve our current processes and standard methodologies as the Addepar platform continues to rapidly expand
• Connect with clients in a proactive, consultative, and professional manner
• Effectively communicate project health and status to internal and external senior leadership

Who You Are

• BA/BS in Economics, Finance, Mathematics, Business Administration, Information Systems, Computer Science, Data Science, or related fields. Graduation dates between Fall 2025 - Spring 2026.
• Exceptional organizational and interpersonal skills
• Solution-oriented approach and a passion for problem-solving
• Proven ability to research, design, and implement solutions for complex problems
• Independent, adaptable, and can thrive in a fast-paced environment
• Strong desire to gain further understanding of the global wealth management business
• Effective communication and interpersonal skills (both written and verbal)
• Strong work ethic, proactive and a highly contributing teammate
• Strong analytical skills and ability to interpret
• Prior internship experience working in finance, technology, and/or consulting is a plus
• Experience programming in Python language and/or experience with project management is a plus

The Role

The Investor Solutions team at Addepar is growing!

Navigator is a quantitative liquidity risk projection tool that is one of the key components of Addepar's multi-product ecosystem. Brought into the Addepar family as part of an acquisition in 2021, Addepar has continued to double down on investing in this critical product, as we've scaled well beyond the multi-million ARR goal first set for this product line. Going into 2026, Navigator will be used as the foundation to build key workflows that cater to large institutions, further integrating across the Addepar ecosystem.

As we continue to scale, a need has opened up for an Engineering Manager who would bring to bear their unique expertise with the existing Engineering team, with exciting opportunities to extend the scope for this role longer term, as the product continues to push onward into future global expansion mode.

Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

What You’ll Do

• Direct Team Leadership: Build, lead, and develop a high-performing team of engineers, fostering a culture of accountability, growth, and technical excellence.
• Execution & Delivery: Work in partnership with global product managers and technical partners to translate business requirements into actionable technical roadmaps, ensuring predictable delivery of complex data workflows.
• Hands-on Technical Contribution: Drive the team’s output by staying active in the codebase—writing production code and performing deep code reviews.
• Mentorship: Actively coach and mentor junior and senior engineers, helping them navigate technical challenges and advance their professional careers.
• Conceive of, develop, and deliver novel solutions within a sophisticated and rich domain area. Learn and develop your career within a particularly challenging and growing part of the financial industry
• Build both within the primary Navigator application and in other parts of Addepar's product ecosystem, bridging shared concerns for our clients across multiple product areas, with an investor-focused viewpoint

Who You Are

• Extensive professional software engineering experience building web applications
• Previous formal people management or successful team leadership experience
• A proven ability to collaborate with and mentor other engineers
• A strong, hands-on technical approach. A desire to demonstrate your technical expertise, and to focus and improve the abilities of those on your team.
• Ability to drive delivery within predefined goal-setting and execution frameworks such as objectives & key results. We use well-defined and structured methodologies to deliver impactful business outcomes.
• Experience in our engineering stack is preferred: React & Ember frontends with Python & Java backends.
• Exceptional at bridging the gap between technical details and business outcomes, with the ability to manage stakeholder expectations across different regions.
• Bachelor’s degree in Computer Science or equivalent experience

The Role

We are currently seeking a highly skilled Staff Technical Program Manager (TPM) to join the R&D Operations (R&D Ops) team at Addepar. R&D Ops serves as an internal shared services team for coordinating, supporting, and optimizing how teams work within the R&D organization. The team’s mandate includes the following: 

• Operationalize standards for the efficient execution of Initiative management
• Streamline the process for how work gets into the R&D Planning pipeline to lay the path for OKR fulfillment
• Provide guidance and governance on best practices for teams through standards and processes
• Surface R&D data in analysis and reporting 
• Administer configuration of systems operations utilized by the R&D organization

This Staff TPM will play a critical role in leading large-scale, high-impact, cross-functional R&D initiatives within our Product and Engineering teams. You will lead all aspects of programs and coordinate the work to be executed by the project team to ensure milestones are delivered and will surface and drive resolution to issues and blockers by clarifying assumptions. You will lead with a risk-based approach to initiative management by enabling R&D teams to manage their own risks. You will provide analytical insight and foresight to help shape long-term strategy, and drive planning and prioritization for R&D teams. You will work closely with senior leadership and key stakeholders to provide transparency, manage escalations, and drive business outcomes.

Reasons to join our team:

• A team culture that values ownership, transparency, collaboration, and creativity
• Opportunity to drive the highest impact initiatives in R&D
• Define “how we program manage” at Addepar

Do you enjoy the ability to work and build your career in an exciting, fast-growing environment? If so, you’ll fit in with our open and inclusive culture that is disrupting the wealth management and financial services industry.

Applicants must have, and maintain, the right to work in the United Kingdom from the first day of employment. Please note that visa sponsorship is not available for this role.

What You’ll Do

• Drive a portfolio of high-priority R&D Initiatives, including the creation and management of detailed plans and artifacts
• Lead strategic and tactical weekly cross-functional technical delivery forums across Product, Engineering, Risk and other key stakeholders, as well as monthly Steering Committee forums (SteerCos) with senior leadership
• Develop strong partnerships with cross-functional teams to drive progress, facilitate collaboration, and remove obstacles
• Identify program risks and establish escalation process for facilitating “Return to Green” plan for initiatives that are off-track
• Flex technical expertise and emotional intelligence to align discussions to business outcomes; influence strategy and trade-off decisions to optimize impact and time-to-market
• Coordinate, design, and implement improvements to the quarterly R&D-wide Planning process
• Establish program management standards and best practices, including systems and tools
• Create a collaborative environment that values transparency, learning, efficiency, and creativity
• Standardize JIRA use and operating metrics across teams to drive consistent telemetry, while building velocity measuring tools to track initiative and OKR progress
• Manage user permissions to R&D Ops-managed systems

Who You Are

• Extensive technical program management or similar relevant experience
• Prior experience of successfully implementing and managing SaaS product development programs; experience in product management or engineering roles preferred
• Solid technical foundation with ability to understand and digest new technical concepts and technologies quickly
• Experience in practicing Agile, with the ability to adjust effectively based on current needs and team dynamics
• Strong experience with program management tools; proficiency in Jira required
• Strong influencing and negotiating skills at all levels
• Comfortable adjusting between the need to be tactical vs. strategic
• Expert in navigating through, and working with ambiguity by bringing structure to large/complex problems
• Organized and detail oriented; comfortable managing multiple initiatives and priorities in parallel

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Customer & Partnerships Operations Manager
London
Full-time 
In office 4 days/week

• Are you passionate about enabling scalable commercial execution?
• Do you thrive at the intersection of systems, data, and process?
• Do you enjoy translating strategy into operational reality?

If so, we would love to hear from you! 

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

• Own the end-to-end operationalisation for the Account Management and Partnerships Teams
• Act as Rev Ops business partner to both teams
• Ensure efficient and scalable processes are in place and build operational rigor around those processes
• Support design and evolution of commission plans and administration of those plans
• Manages the internal exception process for revenue reduction for customers
• Reviews deals with team weekly, ensuring pipeline health and updates to leadership and FP&A
• Established operational processes for newly created Partnerships Team
• Creates and maintains Account Management and Partnerships reports and dashboards
• Models partnerships programmes for revenue growth and profitability
• Ensures Salesforce and Partner Relationship Management (PRM) tools are efficiently configured to optimise reporting and ease of input
• Constantly reviews end-to-end process for efficiencies and automation
• Operationalises renewal management and provides modelling for larger, strategic renewals
• Delivers GTM reporting to commercial leadership for Account Management and Partnerships
• Collaborates with wider Rev Ops and Commercial team on GTM projects

Who You Are

What you’ll need

• Commercially focused, with an operational mindset
• Proven experience in a role supporting commercial teams
• Strong understanding of systems and data, including how they interact, and how to draw actionable insights
• Excellent communication and facilitation skills
• Ability to translate strategy into its operational elements to drive execution
• Experience working cross-functionally across teams
• Curiosity, and exploration of new ideas and ways of working
• SAAS, FinTech, and / or payments experience

Nice to haves

• Experience with Salesforce, Partner Relationship Management tools, Power BI, Qobra, Juro, Salesloft
• Previous experience in a Rev Ops role

What We Offer You

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc. 
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays - 33 days annual leave (including bank holidays) plus your birthday off. In the UK, Christmas Day, Boxing Day, and New Year’s Day are fixed holidays. You can choose the remaining days to suit your personal schedule.
• Learning opportunities- Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels.  
• Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
• Bike to work / E-bike scheme

ModInclusion 

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.

The Role 

We are looking for a Senior Infrastructure Manager who is, first and foremost, a people leader.

In this role, your primary responsibility is the health, performance, and career growth of your engineering team. While you must possess a solid technical background to understand the challenges your team faces, your day-to-day focus will not be hands-on technical work. Instead, you will use your experience to remove blockers, guide decision-making, and ensure your engineers have the environment they need to succeed.

You will act as the bridge between technical execution and business strategy, team budget management, defining roadmaps, and ensuring operational excellence across a complex hybrid (predominantly on-prem and some cloud) estate.

The Team You Will Lead 

You will lead the Infrastructure Solutions team within the wider Technical Operations department. Your engineers are responsible for building the environment, delivering projects as requested by Engineering and Product, and ensuring we remain available, scalable, and secure. They are not responsible for the BAU function of the platforms that is managed by another team within Technical Operations. The Infrastructure Solutions team takes a concept or idea and makes that into a reality within the boundaries and constraints of our platforms. 

You will be managing a team of engineers who individually possess experience in:

• On-Premise Linux systems, Container solutions, Debian packaging, Ansible, data streaming and queuing technologies such as Kafka or RabbitMQ
• Advanced database management knowledge (MySQL, Postgres) in replicated environments.
• Physical Network management, with an on-prem estate that is Juniper focused. 
• Cloud environments: GCP and AWS
• Platform engineer focused on building, maintaining and supporting an Internal Developer Platform (CI/CD)

The Operational Reality

It is important to be transparent about the environment you are joining. We operate at high velocity with a broad and complex technology estate. However, we are a lean team, not a giant corporation with endless resources.

• Context Switching is the Norm
• You will rarely have the luxury of focusing on a single task for weeks at a time. You will be required to shift focus multiple times a week, and sometimes multiple times a day, as business priorities evolve.
• Agility over Silos
• Because we are a lean team, we wear many hats. You must be comfortable pivoting from a strategic discussion to an operational challenge without losing momentum.
• Focus Management
• Success in this role requires the ability to maintain high standards while navigating a workload that changes dynamically. This is not a role for those who prefer a slow, singular focus; it is for those who thrive on variety, pace, and solving complex problems in real-time.

As the Senior Infrastructure Manager, You Will:

People Leadership & Talent Development

• Team Management
• Lead, mentor, and motivate a team of infrastructure engineers. Conduct weekly 1-2-1s, manage performance reviews, and handle all aspects of people management.
• Formal Training & Growth
• Go beyond ad-hoc mentoring to schedule and lead formal training sessions regarding operational improvements. Actively create professional development plans for your direct reports.
• Recruitment & Retention
• Own the hiring process for your team, ensuring we attract top talent and maintain a supportive, inclusive culture.
• Culture of Learning
• Foster a "Self-Learner" mindset. Create a transparent environment where failures are treated as learning opportunities and documented as such for future reference.

Strategic & Operational Management

• Budget & Capacity Planning
• Ability to own your team's budget and lead capacity planning initiatives. You will forecast future infrastructure needs to ensure we remain scalable while managing spend for subscriptions and hardware.
• Risk & Contingency
• Proactively identify operational risks and form contingency plans immediately to ensure business continuity.
• Procedure & Frameworks
• Ability to define, maintain, and cascade operational procedures (SOPs) and ITIL standards.
• Prioritisation
• Shield your team from noise by effectively prioritising workloads (Changes, Problems, and Projects) and managing stakeholder expectations.

Technical Support & Oversight

• Performance Optimisation
• Measure and optimise system performance with a focus on improving reliability and time-to-market. You will drive innovation to get ahead of internal customer needs rather than just reacting to them.
• Visual Documentation
• Ensure the team produces detailed system design documentation, specifically enforcing the inclusion of visual representations to support understanding. Ability to technologically assess it as a technical editor.
• Hybrid Estate Management
• Ability to oversee the management of both On-Premise and Cloud (GCP/AWS), ensuring high availability across all environments.
• Unblocking Issues
• Act as the senior escalation point for complex technical issues. Your goal is not to fix the issue yourself, but to coordinate the right resources and provide air cover.

General Duties

On-Call DutiesWillingness to participate in the Management On-Call Rotation to support the department and the business (Current frequency: Once every three weeks).Ad-HocCarry out other strategic or technical duties required to support the Director/VP of Technical Operations.

Essential Knowledge, Skills, and Experience

Leadership & Management Competencies

• Proven Management Experience
• Significant experience leading a technical team, with a specific focus on the people management aspect (performance reviews, career growth etc).
• Project Management
• Strong project management experience with the ability to delegate effectively to meet tight deadlines. You must be able to multitask and maintain focus in a high-priority environment.
• Communication
• Exceptional verbal and written communication skills. You must be able to liaise effectively with management and other business areas. Engagement may also include interactions with senior technical engineers/leaders within other teams and C-Team members. 
• Goal Oriented
• You must be highly goal-oriented with strict attention to detail, capable of prioritising workload and demand to ensure targets are met.
• ITIL Application / Lean Six Sigma
• Deep knowledge of and experience with ITIL practices, with the ability to apply them to improve team workflows. Demonstrated ability to apply Lean Six Sigma concepts.

Technical Environment & Team Capabilities

Focusing on the technical skills that your engineers possess, it would be ideal if you had a decent working knowledge of each of the areas. Hands-on expertise in every area is not required, but the ability to hold and facilitate discussions, know when to push or hold back and when to ask poignant questions will help you effectively mentor the team and guide architectural decisions. 

For reference from above these areas are: on-prem and AWS/GCP solutions; system design from network to application level; resilient database availability strategies; automation and configuration management via Ansible, Docker and CI/CD; programming awareness in Python; Linux administration.

Your willingness to learn what you don’t know is required to succeed in this role and we will support you through that journey.

Desirable Knowledge, Skills, and Experience

The following skills or experiences are advantageous but not strictly required. They would be utilised for facilitating tasks rather than for direct, hands-on implementation.

• Innovation & Debt Management
• A keen interest in new technologies and innovation, specifically supporting development teams in the refactoring of technical debt.
• Advanced Containerization
• Deep knowledge of Kubernetes, Docker, and container ecosystems.
• Observability
• Experience with monitoring systems (e.g., Zabbix, Grafana) and logging stacks (Elasticsearch, Kibana).
• Data Streaming
• Experience with data streaming and queuing technologies, specifically Apache Kafka and Druid.
• Web & Storage
• Knowledge of Nginx (or other web server technologies) and storage technologies like Gluster.
• Tooling
• Proficiency with JIRA and Confluence for project tracking and documentation.
• Version Control
• strong understanding of Git and version control best practices.

Why This Role?

If you are an experienced technical leader who finds more satisfaction in growing people and building high-performing teams than in closing tickets yourself, this is the role for you. You will have the autonomy to shape the culture of the Infrastructure function and the strategic backing to make a real impact on the business

A Note to Candidates

At Partnerize, we recognise that the perfect candidate doesn't exist. If you are a strong people manager with a background in tech, but maybe haven't touched a command line in a few years - that’s okay! We are looking for leadership first. We encourage you to apply if you feel you have the management skills to help our team thrive.

UK Benefits & Perks

• 25 days holiday in addition to bank holidays 
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality 
• Enhanced pension contributions
• Cycle to Work scheme 
• Eye Care Vouchers 
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is on the lookout for a talented Workplace Technician who is passionate about creating a safe, supportive and creative working environment.

This is a full-time, permanent and in-office position based in Rockstar’s state-of-the-art game development studio in Edinburgh, Scotland. 

WHAT WE DO

• The Rockstar Workplace Services Team (WPS) is responsible for ensuring the workplace, building, facilities, and services work harmoniously together to support the core business.
• We create a creative, supportive, and safe working environment for the staff at Rockstar.
• We manage and develop both hard and soft facilities services, including building maintenance, security, cleaning, catering, and space utilization and strategy.
• We ensure the site complies with all relevant guidance and legislation.
• We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.

RESPONSIBILITIES

• Responsibility for the building and facilities services at Rockstar North, ensuring a safe, comfortable, and supportive environment is provided proactively for staff and visitors.
• Oversee all aspects of planned, reactive and compliance maintenance. This includes identifying tasks, the creation of maintenance schedules, organizing contractor attendance, and planning on site visits.
• Conducting site inspections, ensuring issues are proactively found, allocated, prioritized, and fixed within agreed SLA’s.
• Management of ergonomics systems – desk set ups, BMS & lighting control.
• Perform minor on-site repairs in line with inspection or site raised tickets. Controlling, monitoring, and purchasing of maintenance stock and consumables.
• Coordinating work performed by outside contractors/vendors ensuring adherence to security and visitor processes.
• Working closely with the Workplace Manager on the day-to-day operation of Workplace Services contracts such as cleaning, waste, drinks delivery services.
• Update trackers and management systems and produce reports to feed into the wider WPS team.
• Coordinate, plan and execute designated improvement projects ensuring all work is complete to a high standard and communications with key stakeholders upheld.
• Always ensure full compliance with legal and statutory requirements, including Health & Safety, COSHH, RAMS reviewing etc.
• Work collaboratively with colleagues in WPS Security Team to ensure that risks, security measures and issues are being recorded, monitored and reported.

REQUIREMENTS

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• PAT training.
• Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.
• Experience with work order ticketing systems, space management tools and construction project management platforms.
• Experience with AutoCAD.
• Experience with Helvar.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.  

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

#LI-EM1

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

Trade & Transaction Reporting Consultant – Business Analyst / Project Manager

Location: London (Hybrid) | Practice Area: FRRF – Financial Crime, Risk, Regulation & Finance Transformation | Type: Permanent

Drive regulatory clarity and control across global reporting regimes

The Role
Capco is seeking Business Analysts and Project Managers to join our FRRF practice, with a focus on trade and transaction reporting transformation. You’ll help financial institutions deliver reporting programmes across regimes such as EMIR Refit, MiFIR, SFTR, and CFTC, supporting enhanced transparency, operational control, and compliance readiness.

What You’ll Do

• Lead analysis, design, and delivery of global reporting change initiatives

• Translate regulatory obligations into business, functional, and data requirements

• Partner with Compliance, Operations, Tech, and vendors to embed control frameworks

• Support implementation across regimes including EMIR, MiFIR, SFTR, CFTC, MAS, and others

• Provide governance and oversight on traceability, data lineage, and remediation

What We’re Looking For

• Experience delivering transaction reporting change as a BA or PM within financial services

• Practical understanding of at least one reporting regime (e.g. EMIR, MiFIR, SFTR, HKMA)

• Proficiency in drafting requirements, use cases, and test scenarios

• Familiarity with trade lifecycle flows across Equities, Fixed Income, and Derivatives

• Knowledge of control processes, reconciliation, and exception management in reporting

Bonus Points For

• Experience working on EMIR Refit or MiFIR regulatory reporting implementations

• Familiarity with vendor tools such as DTCC, UnaVista, Kaizen, or SteelEye

• Experience documenting data lineage, schemas, and reporting logic

• Agile delivery exposure using tools like JIRA, Confluence, or equivalents

• Consulting experience or involvement in multi-jurisdictional change programmes

Why Join Capco

• Deliver high-impact technology solutions for Tier 1 financial institutions

• Work in a collaborative, flat, and entrepreneurial consulting culture

• Access continuous learning, training, and industry certifications

• Be part of a team shaping the future of digital financial services

• Help shape the future of digital transformation across FS & Energy

We offer a competitive, people-first benefits package designed to support every aspect of your life:

Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick, workshops, certifications, e-learning, your growth, your way. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.
Healthcare Access: Convenient online GP services.
Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.

Inclusion at Capco
We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues.

#LI-KA1

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