As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits:

Copenhagen

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops
• Restricted Stock Units

As the Director of Pricing Strategy, you will hold a key role in designing and executing Trustpilot’s monetisation strategy globally, which underpins the company’s growth. Reporting into the Senior Director of Pricing & Monetisation, your main goal will be the optimization and maintenance of our packaging offering, to ensure that our lineup of products offers the right value to our customers, in alignment with our proposition for our different customer segments and markets.  As we launch new product features, you will work closely with our Product and Product Marketing teams to decide how to best package them in our plans to optimize upgrade rates and revenue generation from new innovations. In addition to this, a key part of the role will 

In addition to this, a key part of the role will be future-proofing our monetisation strategy by diversifying our revenue streams. SaaS is constantly evolving and pricing strategies are evolving with it. You will research, design and pilot new monetisation models different and / or additive to the more traditional SaaS subscription model to explore opportunities for innovation that better align the value created for customers to how we price our products and monetise our platform. 

An entrepreneurial and curious attitude will be fundamental to being successful in this role, as you will often need to deep dive into different topics and collect different perspectives to scope out potential opportunities. Whilst focusing on long-term strategy development will be critical, the successful candidate will also have a ‘get it done’ attitude with a willingness to go above and beyond to deliver results, keeping different senior stakeholders accountable. This role is cross-functional in nature. You’ll conceptualize, size, and work through initiatives end to end, partnering with teams such as Product, Data Science, Marketing, Product Marketing, Legal, and Finance. 

What you'll be doing:

• Lead in developing and optimizing our core B2B proposition, to ensure our lineup of plans delivers on our customer needs and is highly competitive in the market. 
• Collaborate with Product and Product Marketing to define which new features to develop, and take the lead on deciding how to best package them (e.g. bundling, add-on, tiering, etc.)
• Use a combination of your commercial judgment, analytical skills, competitor research, and feedback from our customers and Commercial team to ideate new pricing & monetization models for Trustpilot, to increase our NRR. 
• Support the Senior Director for Pricing & Monetization in the yearly annual process for budget setting and company goals. 
• Explore net new ancillary revenue opportunities, from initial hypothesis to business cases and concept development, to end-to-end project delivery. 
• Constantly monitor market trends, key industry events, established SaaS players, and influencers to bring in an ‘outside-in’ perspective to the business to inform internal efforts. 
• Constantly collaborate with your Pricing & Monetisation colleagues to make sure our plans are priced competitively and in accordance with the value we provide to customers.

Who you are: 

• Proven track record of delivering commercial initiatives, with high visibility within the company, clear ownership and accountability, and proven impact on the business financials.
• Experience in highly matrixed companies, ideally in pricing, monetization, or strategy & operations roles, with proven ability to deliver autonomously in fast-paced environments. 
• Familiarity with different pricing and subscription models across SaaS and B2B markets, with a deep understanding of how SaaS metrics work and are correlated (NRR, churn, rule of 40, etc.)
• Comprehensive stakeholder management skills including the ability to influence senior leaders in your day-to-day interactions.
• High levels of curiosity, entrepreneurial mindset, and ability to cope with ambiguity to explore new opportunities, and ‘get it done’ attitude to constantly pursue these opportunities, even in situations where you will need to convince everyone else of why your idea is worth pursuing.
• Strong analytical skills and commercial acumen: comfortable creating compelling business cases.

Benefits: 

London

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Private Medical Insurance
• Critical Illness Cover
• Restricted Stock Units

As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy.Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners.

What you'll be doing:

• Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption.
• Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results.
• Retention & Churn reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively.
• Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR).
• Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio.
• Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager.
• Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities.
• Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements.
• Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM for full portfolio visibility.

Who you are:

• You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
• Technically confident and able to guide customers through setup, usage, and best practices.
• Strong communication and relationship-building skills across multiple stakeholder levels.
• Comfortable working with data and insights to identify trends, risks, and opportunities.
• Highly organized with excellent follow-through and attention to detail.
• Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value.
• A genuine passion for helping customers succeed and seeing measurable business impact.
• A good understanding of the digital advertising/search marketing industry – preferred.

We are:

We are passionate about what we do. Our team is super collaborative, diverse, and it’s a fun place to work. Our culture is fast-paced, and our employees grow as we do. You’ll have plenty of personal development and coaching opportunities. We are ideas people. We encourage our employees to think outside the box and always champion new ways of working.

What's in it for you:

• A hybrid work setup (3 days in our Central London office, 2 remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

At Trustpilot, finance doesn’t just record the numbers - it powers how we make decisions, unlock opportunities, and scale our business. As we continue building the universal symbol of trust, we’re reimagining how accounting, reporting, and finance operations can drive efficiency, insight, and smarter decision-making across the organisation.

We’re now looking for a Head of Accounting & Control to lead and modernise our group accounting function. This is an opportunity to shape how finance operates at Trustpilot - building robust processes, embedding strong controls, and enabling the business to act with confidence and speed. You’ll operate at the intersection between several other Finance teams to ensure financial accuracy and transparency across the Group - this role is about turning accounting operations into measurable business impact. 

Reporting into the Group Financial Director, you’ll lead a small but critical team, working closely with FP&A, Group Reporting, Finance Operations (AP/AR), and business leaders across Trustpilot to strengthen and future-proof the finance function. If you’re a strategic finance leader with a hands-on, change-driven mindset, this role is for you. 

What you’ll be doing:

• Lead and develop the accounting function: Manage a small team of accounting professionals, creating clarity of purpose, fostering a culture of accountability, collaboration, and continuous development. Own core accounting processes and months end-close: Oversee the month-end close, general ledger operations across the Group, reconciliations, and journal entries - with a particular focus on overhead and below-GM costs - ensuring accuracy, timeliness and strong financial discipline.  
• Provide insight through financial analysis: Analyse monthly financial results to ensure accuracy and identify trends or variances, providing insights that support decision-making across the Group in close partnership with the FP&A team.
• Partner across the finance organisation: Work closely with the Head of Group Reporting to ensure alignment between local GAAP and IFRS reporting and collaborate with FP&A to support financial planning, analysis, and business performance discussions, as well as aligning with AP and AR teams to ensure a smooth month end close.
• Drive efficiency through process improvement: Identify opportunities for automation, simplification, and improved efficiency across accounting processes, utilising AI where possible.
• Support the external audit process: Act as a key point of contact during the external audit, providing accounting information, analysis, and explanations to support a smooth and efficient audit process. 
• Strengthen internal controls and financial governance: Continue evolving Trustpilot’s internal control environment, ensuring robust accounting policies, strong governance, and reliable financial processes.
• Oversee cost centre management and finance data integrity: Maintain the integrity of the finance data structure, including cost centre governance and cost allocation methodologies, ensuring financial data supports accurate reporting and business insight.
• Operational cash management: Monitor and appropriately forecast future entity level cash requirements to ensure optimum use of cash and lower FX exposure.

What you'll be doing:

• A qualified accountant (ACA, ACCA or equivalent), with a strong technical foundation and an experience in accounting leadership, group finance, or financial reporting. 
• Systems-savvy, with hands-on experience using Unit4 or a comparable ERP, and a keen interest in evolving finance system architecture.
• Excited by the opportunity to modernise  and optimise, not just maintain processes.
• Commercially fluent and analytically sharp, able to present complex accounting information clearly to non-finance stakeholders.
• A strategic thinker who thrives in complexity but still loves rolling up their sleeves when needed.
• Confident in influencing senior stakeholders and presenting clear insights to drive business performance.
• Passionate about continuous improvement, digital tools, and modern finance practices.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• Private Medical Insurance
• Critical Illness Cover
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-SK1

Content Integrity (CI) aspires to provide best-in-class customer service while maintaining and protecting the integrity of Trustpilot’s guidelines and brand, striving towards our mission of becoming a universal symbol of trust.

Our Commercial Solutions team sits within our Content Integrity function and is responsible for supporting our internal stakeholders with escalated issues affecting our customers. As the primary "Gatekeeper" and subject matter expert for the UK market—our largest commercial hub—you will act as the bridge between technical policy and commercial reality.

What you'll be doing:

• You will act as an internal point of contact and business partner on matters related to Content Integrity.
• Act as a "firefighter" for the London office, running toward high-stakes customer situations and de-escalating them with authority.
• Handle high-pressure calls with enterprise clients who may challenge our guidelines, maintaining extreme resilience and professional composure even in emotionally charged situations.
• Translate complex "legalese," technical policies, and enforcement decisions into "customer-facing" language that demonstrates the value of platform integrity to internal and external stakeholders.
• Move beyond reactive moderation by using data to identify patterns, trend lines, and recurring issues within the UK market to proactively educate teams.
• Protect our brand by identifying misuse, educating businesses or users, and taking corrective action when required.
• Work closely with internal teams, including Trust, Policy & Disputes, Fraud & Investigations, Enforcement, and Product.
• Hold the line on Trustpilot’s values and guidelines, remaining objective and "blind" to a customer's spend or tier when making integrity-based decisions.

Who you are:

• 2–3 years of experience in Content Moderation, Trust & Safety, or a high-level Commercial/Account Management role.
• While content moderation experience is a plus, we are highly interested in commercially-minded professionals (CSMs/Account Managers) who want to transition into the compliance and platform integrity space.
• Exceptional "left brain/right brain" agility: the ability to follow rigid technical processes while possessing the "art" of persuasive, diplomatic communication.
• Proven experience in handling complex disputes and "appeals" from beginning to end.
• Excellent written language skills in English.
• A team player with great stakeholder management, as you will be engaging across departments.
• High visibility mindset: comfortable being the "face" of Content Integrity for a large office and presenting to senior leadership.
• Process-oriented with a keen eye for detail and a "bias for action".
  
  

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

12-month FTC 

Are you a master of co-ordination who thrives at the intersection of creativity and strategy? 

The way that marketing gets done is changing. We’re looking for an FTC Global Campaign Manager who can help us on our transformation journey to embrace agentic marketing. Over these 12 months, you’ll plug into complex and exciting projects that drive our marketing organisation, and entire business, forward. 

It’s a pivotal role for someone with a bold growth mindset and both a confidence and curiosity about best practice marketing operations. 

Trustpilot’s Studio is looking for a Global Campaign Manager to lead the planning and delivery of high-impact marketing campaigns that reach millions. As a critical member of our Marketing team, you’ll drive alignment between brand, product, and commercial priorities, ensuring our message remains consistent across global markets. 

You’ll be the operational engine behind our most ambitious projects, turning high-level strategies into actionable results while helping us evolve how we work. If you are motivated by creating structure that enables world-class creativity, we want to hear from you.

What you'll be doing:

The Global Campaign Manager leads the end-to-end coordination and delivery of high-impact global marketing campaigns within Trustpilot's Studio.

• Lead end-to-end campaign execution by translating brand and product strategies into actionable project plans and deliverables.
• Investigate and make business cases for how AI models and tools can help us deliver excellent marketing
• Drive global alignment by partnering with regional leads and channel owners to ensure consistent rollouts and messaging across all markets.
• Manage project lifecycles by scoping timelines, identifying risks, and proactively removing blockers to ensure on-time, high-quality delivery.
• Optimize Studio operations by refining planning frameworks and workflow systems to improve efficiency and resource allocation in collaboration with the Marketing Operations team.
• Maintain central visibility through a campaign calendar and reporting dashboard to track progress, assets, and key milestones aligned to Marketing Operations defined standards.
• Manage budget and external talent, tracking expenditures and overseeing relationships with freelancers or vendors as needed.

Who you are:

• Experienced campaign leader: You have a proven track record in campaign management or marketing operations, ideally within a global or SaaS organization.
• Strategic project manager: You are skilled at leading multi-channel campaigns from initial planning through to post-launch reporting.
• Collaborative communicator: You excel at managing cross-functional teams and external partners, remaining calm and positive under pressure.
• Process-oriented: You’re comfortable using tools like Jira, Google Sheets, Asana, or monday.com to create structure and drive operational excellence.
• Change-agile: You bring a natural curiosity to your work and are keen to adapt your approach as our operating model and organizational processes evolve
• Data-informed: You have a strong understanding of creative workflows and are comfortable working with performance reporting dashboards.
• Versatile contributor: You are equally comfortable engaging in high-level creative discussions as you are in detailed operational planning.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure? 

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! 

#LI-JR1

12-month FTC 

Are you a master of co-ordination who thrives at the intersection of creativity and strategy? 

The way that marketing gets done is changing. We’re looking for an FTC Global Campaign Manager who can help us on our transformation journey to embrace agentic marketing. Over these 12 months, you’ll plug into complex and exciting projects that drive our marketing organisation, and entire business, forward. 

It’s a pivotal role for someone with a bold growth mindset and both a confidence and curiosity about best practice marketing operations. 

Trustpilot’s Studio is looking for a Global Campaign Manager to lead the planning and delivery of high-impact marketing campaigns that reach millions. As a critical member of our Marketing team, you’ll drive alignment between brand, product, and commercial priorities, ensuring our message remains consistent across global markets. 

You’ll be the operational engine behind our most ambitious projects, turning high-level strategies into actionable results while helping us evolve how we work. If you are motivated by creating structure that enables world-class creativity, we want to hear from you.

What you'll be doing:

The Global Campaign Manager leads the end-to-end coordination and delivery of high-impact global marketing campaigns within Trustpilot's Studio.

• Lead end-to-end campaign execution by translating brand and product strategies into actionable project plans and deliverables.
• Investigate and make business cases for how AI models and tools can help us deliver excellent marketing
• Drive global alignment by partnering with regional leads and channel owners to ensure consistent rollouts and messaging across all markets.
• Manage project lifecycles by scoping timelines, identifying risks, and proactively removing blockers to ensure on-time, high-quality delivery.
• Optimize Studio operations by refining planning frameworks and workflow systems to improve efficiency and resource allocation in collaboration with the Marketing Operations team.
• Maintain central visibility through a campaign calendar and reporting dashboard to track progress, assets, and key milestones aligned to Marketing Operations defined standards.
• Manage budget and external talent, tracking expenditures and overseeing relationships with freelancers or vendors as needed.

Who you are:

• Experienced campaign leader: You have a proven track record in campaign management or marketing operations, ideally within a global or SaaS organization.
• Strategic project manager: You are skilled at leading multi-channel campaigns from initial planning through to post-launch reporting.
• Collaborative communicator: You excel at managing cross-functional teams and external partners, remaining calm and positive under pressure.
• Process-oriented: You’re comfortable using tools like Jira, Google Sheets, Asana, or monday.com to create structure and drive operational excellence.
• Change-agile: You bring a natural curiosity to your work and are keen to adapt your approach as our operating model and organizational processes evolve
• Data-informed: You have a strong understanding of creative workflows and are comfortable working with performance reporting dashboards.
• Versatile contributor: You are equally comfortable engaging in high-level creative discussions as you are in detailed operational planning.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

#LI-JR1

Still not sure? 

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! 

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

• Salesforce Development & Architecture
• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Who You Are:

Technical Skills

• Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued
• 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components)
• Experience with Agentforce is a strong plus
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications
• Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

What’s In It For You:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for - or work remotely if you prefer 
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still Not Sure?

We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join!

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. 

We are seeking a Senior Salesforce QA Engineer with expertise in building robust and scalable automated testing frameworks to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in ensuring the quality of large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce QA practices, a proactive approach to operational excellence, and a deep understanding of automated testing and process governance. You will take full ownership of the QA process, ensuring the wider Salesforce team follows established standards to deliver performant, secure, and bug-free solutions.

What you’ll be doing:

• QA Ownership: Take full accountability for the end-to-end QA process, work closely with other business functions to align testing strategies and ensuring the engineering team adheres to these standards throughout the SDLC.
• Automation Leadership: Design, develop, and maintain a robust automation framework with a core focus on Provar and other tooling, creating new scripts to ensure comprehensive test coverage for custom Salesforce solutions, with a focus on efficiency.
• Test Implementation: Lead the QA delivery of testing for complex project features, from initial test planning and cross-functional problem solving to final regression and deployment sign-off.
• End-to-End Testing: Execute thorough end-to-end testing across the Salesforce ecosystem, including integrations with internal and external systems via APIs.
• Peer Review & Governance: Participate in review cycles to ensure both manual and automated tests align with the broader Salesforce strategy and quality benchmarks.
• Best Practices: Implement QA best practices, focusing on maintainable automation code, data integrity, and performance testing within the Salesforce environment.
• Troubleshooting: Support incident management by identifying root causes through technical troubleshooting and detailed bug reporting.
• Requirement Translation: Collaborate with stakeholders and business analysts to translate complex business requirements into detailed test cases and acceptance criteria.
• DevOps Integration: Utilise and contribute to CI/CD processes and version control workflows, integrating Provar automation into the deployment pipeline to support high-velocity delivery.
• Documentation: Develop and maintain comprehensive QA documentation, including test plans, execution reports, and automation maintenance guides.
• Mentorship: Provide guidance and technical coaching to Administrators and junior team members to support their understanding of quality standards and automation.

Who you are:

Technical Skills

• Certifications: Salesforce Certified Associate or Administrator—Provar certifications or Salesforce Certified JavaScript Developer I are highly valued.
• Experience: 5+ years of hands-on experience in Salesforce QA, with a proven track record of maintaining and scaling testing automation suite.
• Modern Tooling: Extensive experience with Automation Testing tooling, Salesforce Lightning Experience, and validating Lightning Web Components (LWC).
• Process Proficiency: Demonstrated proficiency in end-to-end QA methodologies, including functional, regression, UAT, and integration testing.
• Integrations: Strong understanding of testing Salesforce APIs (REST, SOAP, Bulk) and complex data flows between systems.
• Security & Data: Deep understanding of the Salesforce security model (profiles, permission sets, sharing rules) and how to validate these programmatically.
• Tools: Proficiency in using tools such as VS Code, Salesforce CLI, Git, and ALM tools like Jira or Azure DevOps.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to lead technical discussions regarding quality and explain complex defects to non-technical stakeholders.
• A leadership mindset, helping to support colleagues with development and mentoring other QA engineers. 
• A proactive and flexible mindset, ready to take the lead in a dynamic environment and champion the "Quality First" culture.
• Strong analytical and problem-solving skills, with a quality focus on building maintainable, scalable automation scripts.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Trustpilot’s Business Transformation team is seeking a highly skilled and motivated Technical Commercial Trainer to support and elevate the efficiency of our commercial and operations teams. This role requires expertise in Salesforce, Customer Engagement & Sales platforms to deliver effective training programs, provide ongoing support, and enhance user adoption of these tools. You will work closely with cross-functional and commercial teams to ensure the tools are utilised to their full potential, driving productivity and performance across our sales organisation.

What you'll be doing:

• Develop, deliver, and maintain comprehensive training programs for Salesforce and commercial tools tailored to various roles and user groups within the organisation.  
• Create engaging materials, including documentation, tutorials, videos, and webinars.  
• Conduct onboarding sessions for new hires and ongoing training for existing staff to reinforce best practices. 
• Proactively identify user challenges and provide tailored solutions or additional training as needed. 
• Champion adoption by sharing best practices and demonstrating the tools’ value to the sales process.
• Partner with the Operational Excellence team and other stakeholders to identify areas for improvement in how tools are used. 
• Gather feedback from end users and collaborate with the technology team to implement enhancements and customisation.. 
• Promote and reinforce data accuracy and hygiene within Salesforce through targeted training and ongoing monitoring. 
• Equip users with the knowledge to generate and interpret meaningful reports and dashboards.
• Work closely with sales managers, customer success teams, and operations to align tool training with strategic goals. 
• Serve as a liaison between end-users and technical teams to bridge communication and ensure tools meet business needs.

Who you are:

• Proven experience as a trainer, sales operations specialist, or a similar role with deep knowledge of Salesforce and Customer Engagement platforms.  
• Strong understanding of sales processes and customer success workflows.  
• Excellent communication and presentation skills, with the ability to translate technical concepts into user-friendly terms.  
• Proficiency in creating engaging training materials and using digital collaboration tools.  
• Analytical mindset with the ability to identify trends and provide actionable insights.  
• Strong organisational skills and the ability to manage multiple training initiatives simultaneously.  
• Team player with a proactive and problem solving attitude.
• Salesforce Administrator certification or equivalent experience.  
• Experience in SaaS or tech-based organisations.  
• Familiarity with other sales enablement or CRM tools.

What's in it for you:

• Continuous career development, training, and personalized coaching from our enablement team
• A hybrid working model: 2–3 days in the office, the rest can be remote
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

Summary Overview:

Goal: Help grow Trustpilot by bringing new clients onto the world's largest independent consumer platform

Key Responsibilities: Manage the full sales cycle, from generating leads to closing deals, and work collaboratively with internal teams to provide the best solutions for customers.

Location: London, with a hybrid work setup (3 days in the office, 2 days remote).

You will help our new business team expand globally. Our partners rely on us to enhance their visibility, establish their reputation, and boost their sales.
If you share our values of being open, transparent and collaborative, and you are motivated by selling a solution you believe in, then read on…

What you’ll be doing:

• Generate new business opportunities with prospective clients by targeting various verticals in the UK market
• Manage the entire sales cycle, from lead generation to closing
• Work closely with your colleagues in Customer Success, Trials, Partnerships, Sales development and management to ensure that you offer the best solution to our customers
• Collaborate with our marketing team to convert inbound leads from events, webinars and case studies
• Build and manage a robust pipeline to meet and exceed your targets

Who you are:

• A drive to continuously learn and improve
• Knowledge of a SaaS business model, e-commerce or an online reviews market
• Proven ability to identify, engage and close deals with senior decision-makers
• Familiarity with the e-commerce landscape and key industry players

We are:

• Our sales teams are highly collaborative. We’re a great place to work if you enjoy seeing your contributions recognised
• Our culture is dynamic, and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping
• Creative thinkers. We want our employees to be creative and always champion new ways of working

What’s in it for you:

• A hybrid work set-up (3 days in the office, 2 days remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more
  Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-RS1

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Internal Audit at Trustpilot plays an important role in helping the business manage risk, strengthen controls and support good decision-making across a fast-moving, international business. We’re looking for an experienced Internal Audit Manager to join a small, high-impact team and take on a broad role across the full audit lifecycle, from planning and fieldwork through to reporting, follow-up and wider team priorities.

This is a great opportunity for someone who enjoys variety, ownership and exposure. You’ll work closely with senior stakeholders across the business, lead audits across a wide range of topics, and help deliver a thoughtful, risk-based Internal Audit programme that adds real value. In a lean team, this role offers the chance to be hands-on, highly visible and trusted to get on with things, while also contributing to the continued development of the function as it evolves.

What you’ll be doing:

In this role, you will help deliver high-quality, risk-based internal audit work and act as a trusted, hands-on member of a small team with broad responsibility and visibility.

• Lead internal audits end-to-end, including planning, scoping, fieldwork, issue development, reporting and follow-up.
• Build strong relationships with stakeholders across the business to understand risks, assess controls and identify practical opportunities for improvement.
• Prepare clear, well-structured and insightful audit reports and other written outputs for senior management and governance audiences.
• Support the development and delivery of the annual Internal Audit plan, including risk assessment, audit planning and tracking progress against priorities.
• Contribute to Audit & Risk Committee reporting and other governance materials by preparing high-quality analysis, updates and supporting content.
• Monitor management actions to help ensure audit findings are addressed effectively and in a timely way.
• Work closely with co-source partners and other assurance providers where relevant, helping to coordinate activity and maintain quality across delivery.
• Contribute to the continued development of Internal Audit’s methodology, ways of working and stakeholder engagement as the function grows and matures.

Who you are:

• You have strong Internal Audit experience, either in-house or in professional services, with a solid understanding of risk, controls and audit methodology.
• You have a track record of leading audits end-to-end and are comfortable taking ownership of your work with a high degree of independence.
• You write clearly and confidently, and are able to turn complex information into concise, well-judged reporting for different audiences.
• You are comfortable working with senior stakeholders and know how to build credibility, ask the right questions and provide constructive challenge.
• You are organised, pragmatic and self-sufficient, with the ability to manage competing priorities in a lean, fast-paced environment.
• You will likely hold a relevant professional qualification such as ACA, ACCA, CIA or equivalent, together with strong Internal Audit experience.
• Experience auditing a broad range of operational, commercial or governance topics in a listed or international business would be helpful, but is not essential.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you.
• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist.
• Pension and life insurance.
• Health cash plan, online GP, 24/7, Employee Assistance Plan.
• Full access to Headspace, a popular mindfulness app to promote positive mental health.
• Paid parental leave.
• Season ticket loan and a cycle-to-work scheme.
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career.

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

People Services at Trustpilot doesn’t just support the business - it powers how we deliver a seamless, high-quality employee experience at scale. As we continue building the universal symbol of trust, we’re reimagining how people operations, systems, and governance can drive efficiency, consistency, and better experiences across the entire employee lifecycle.

We’re now looking for a Head of People Services to lead and modernise our global people services. This is an opportunity to shape how People Services operates at Trustpilot — building robust processes, embedding strong governance, and enabling the business to scale with confidence. Sitting at the intersection of operations, technology, and compliance, this role is about turning people processes into measurable business impact.

Leading a team across Copenhagen and London, the Head of People Services combines rigour with ambition, bringing order and accountability to complex, multi-entity operations while simultaneously driving meaningful transformation through technology, AI and automation. 

What you’ll be doing

• Leadership:
  • Lead, develop and inspire a team of people operations and governance professionals, fostering a culture of accuracy, accountability and continuous improvement.
  • Build a service-oriented team culture that balances operational rigour with a genuinely human approach to the employee experience.
  • Act as an effective bridge between the team and the business, translating strategic priorities into operational execution.
• People Operations:
  • Own and continuously improve the full employee lifecycle from preboarding through to offboarding — from contracts and addendums to terminations and decommissioning — , ensuring every touchpoint is efficient, accurate and compliant across all legal entities.
  • Drive efficiency and quality across all lifecycle processes through robust documentation, team training, and clear standards for execution.
  • Lead the team through the era of AI, proactively identifying opportunities to modernise manual or high-volume processes and bring the service into the future.
• Governance:
  • Own the system of governance that enables the People function to operate with regulatory compliance and financial discipline, ensuring the right controls, processes and accountability structures are in place across the entire People team.
  • Define and maintain the requirements for the People function’s risk register, material Plc controls and workplace health and safety, overseeing governance obligations.
  • Serve as the function's lead for SOC2, ensuring controls are fit for purpose, properly evidenced and audited and consistently followed.
• People Systems & Technology: 
  • Own the strategy and roadmap for the People team's core technology stack (including the HRIS, ATS, LMS and other supporting tools), ensuring all systems are integrated, fit for purpose and evolving in line with the needs of the business.
  • Serve as the overall owner of Trustpilot’s HRIS, with accountability for data integrity, configuration, and the ongoing management of system changes.
  • Anticipate future needs and bring forward proposals for technology investment that will enhance operational efficiency, data quality, and the overall employee experience.

Programme management of key People function initiatives (e.g. end-of-year processes) is also part of this role, ensuring cross-team efforts are coordinated, delivered on time and customer-first.

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Private Medical Insurance
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

Ready to help us navigate a major shift in technology that brings both exciting opportunities and new security risks? Our Information Security team's mission is to securely enable Trustpilot to be the universal symbol of trust. As our new Governance, Risk and Compliance Analyst, you'll get hands-on with some of our most exciting initiatives yet.

You'll help mature our core compliance frameworks and play a key role in shaping our approach to AI security and governance. From risk-assessing new AI systems to helping us use AI to automate manual GRC workflows, your work will directly strengthen our security posture.

We're an open, inclusive and collaborative team of security enthusiasts who work closely with engineers and data scientists to solve complex problems. If you're a pragmatic technologist who loves balancing risk with fast-paced innovation, we want you to bring your unique perspective and ideas to our team.

You'll partner with our security, risk and engineering teams, to mature our core compliance programs and safely adopt exciting new AI technologies, directly strengthening the trust millions of people place in our platform.

• Drive our ongoing compliance efforts for major industry standards, including SOC 2, ISO27001, ISO42001 and PCI DSS, ensuring we consistently meet commitments to our customers.
• Evaluate and manage the security risks associated with our new artificial intelligence and machine learning systems, allowing our product teams to innovate safely and securely.
• Streamline how we assess the security of our vendors and third-party tools, paying special attention to how we safely integrate external AI technologies into our business.
• Help develop our internal standards for artificial intelligence, keeping us ahead of the curve on new global regulations like the EU AI Act.
• Identify opportunities to replace manual, repetitive risk management tasks with smart, AI-driven automation.
• Refresh our security policies and public-facing documents to clearly communicate our security posture to our customers, partners and auditors.
• Act as an advocate for security awareness across the business, helping colleagues understand how balancing risk and innovation leads to better, safer products.

Who you are:

• You have solid experience managing and auditing against core compliance frameworks, such as SOC 2, ISO27001 and PCI DSS.
• You're well-versed in risk management processes, including risk identification, third-party risk management and vendor security due diligence.
• You have practical experience developing, implementing and managing security policies and procedures.
• You're a pragmatist who knows how to balance security risks with the pace of innovation, bringing a solid understanding of cloud environment risks.
• Bonus points if you're familiar with emerging AI governance frameworks (like the EU AI Act, NIST AI RMF, and ISO/IEC 42001) or have a strong desire to learn them on the job.
• Bonus points if you have experience with, or a keen interest in, using AI to automate manual tasks and drive efficiencies in GRC workflows.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.

You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance.

You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.

What you’ll be doing:

• Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
• Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
• Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
• Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
• Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
• Work closely with and report to our Lead Fraud & Investigation Analyst.

Who you are:

• Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
• Comfortable working with and interpreting large datasets.
• A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
• Proficiency in writing queries and preparing reports using SQL or a similar language.
• Motivated by self-learning and the desire to grow your skills when faced with new challenges.
• Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
• The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JR1

As part of our UK Enterprise team, you’ll have an integral part in ensuring that people around the world continue to see Trustpilot everywhere! We are very proud to be one of the most viewed websites in the world and our customers partner with us to help them improve, be seen more, and sell more. If you share our values of being open, transparent and collaborative, and you want to sell a solution that you can be enthusiastic about, then read on…

Our Enterprise sales team brings our business review solutions to key UK brands and retailers. As an Enterprise Account Executive, you will prospect new business, research new verticals to identify new opportunities, manage the sales funnel, and close strategic deals. Understanding the buying personas of C-Level Marketers and Customer Service leaders is crucial for growth in this job, as well as how to work with people at all levels of an organisation. 

We are looking for proven ‘fast-paced’ specialist closers who thrive on daily pipeline building and delivering the full 360 sales cycles with multiple stakeholders within the UK's leading brands. Comfort in a hard-working environment is key, as is the ability to continually develop your sales proficiency and take your career to the next level.

What you'll be doing:

• Prospect potential customers according to our ideal Enterprise buyer personas, discover and create new Enterprise segment opportunities
• Execute exploratory calls, conduct screen share or in-person demos of SaaS solutions, negotiate prices, deliver a pipeline and forecast deals on a monthly and quarterly basis
• Work closely with your colleagues in Customer Success, Trials, Partnerships, Regional Sales Development and Management to ensure we are delivering the best possible client experience 
• Collaborate with our marketing team to convert inbound Enterprise leads from events, webinars and case studies
• Achieve and consistently exceed quarterly sales goals
• Maintain a high level of relevant industry knowledge to effectively lead presentations to senior managers and decision-makers
• Forecast accurately in Salesforce on most likely sales volumes over relevant periods as well as keep detailed notes on prospect and customer interactions
• Conduct all sales activities with the highest degree of professionalism and integrity

Who you are:

• Experienced within B2B SaaS sales, owning the full sales cycle from lead generation to close
• Hunter-type sales persona - comfortable with hunting new opportunities, prospects, and accounts
• Knowledge of how to sell to the UK's leading brands and retailers with tailored solutions
• Experience working across departments (Digital, Marketing, Customer Service etc)
• Ability to pitch to C-suite executives within large corporate businesses
• Presentation skills and experience in solution selling (including any proven methodologies).
• The ability to learn quickly and apply that knowledge in a team environment
• Understanding of how to navigate large corporate buying processes and anticipate the challenges these customers have when adopting new, innovative technology
• You are comfortable in an early to mid-stage company where you will both shape and act on all that is needed to make you effective. 

 We are:

• Enthusiastic about what we do. Our sales teams are highly collaborative and it’s a fun place to work if you enjoy seeing your hard work recognized and rewarded.
• Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping.
• Ideas people. We encourage our employees to be open to new approaches and always champion new ways of working.

What's in it for you:

• A hybrid work setup (3 days in our Central London office, 2 remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. 
• Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

As the Business Development Representative (BDR) Director - Delivery & Optimisation, you will be the strategic architect and commercial leader of our global outsourced sales engine. This isn't just about managing a contract; it’s about leading a high-performing, third-party BDR operation (currently based in Egypt) and integrating them seamlessly into Trustpilot’s global sales machine.

You will be accountable for the vision, performance, and scaling of this critical partnership. You’ll bridge the gap between our London HQ and our Egyptian partners, ensuring our outsourced teams aren't just a "service," but a powerhouse of lead generation and revenue contribution. If you thrive on driving commercial excellence through people, process, and international collaboration, this is your seat.

What you'll be doing:

Your day-to-day will involve a dynamic mix of strategic leadership and hands-on commercial optimisation:

• Strategic Growth Leadership: Act as the primary commercial owner of our outsourced BDR partnership. You’ll align their roadmap with Trustpilot’s global growth ambitions, identifying new territories or functions where our partners can drive value.
• Performance & Revenue Optimisation: You own the numbers. You’ll define and over-index on KPIs and SLAs to ensure the team exceeds targets in lead generation, outbound prospecting, and sales qualification.
• Commercial & Operational Excellence: Lead the "business of the partnership." This includes high-level commercial negotiations, budget ownership, and ensuring we are getting maximum ROI from our investments.
• Cross-Functional Integration: You are the glue between the outsourced team and internal departments (Marketing, Sales Ops, Finance). You'll ensure the Egyptian team feels like a natural extension of the Trustpilot brand, with seamless data flows and unified messaging.
• Global Quality Control: Maintain the "Trustpilot Standard" abroad. You’ll drive continuous improvement in sales coaching, process efficiency, and compliance (GDPR/CCPA) to ensure our brand reputation remains pristine.
• Executive Reporting: Provide the C-suite and regional leaders with deep insights into outsourced performance, market trends, and strategic recommendations for scaling.

Who you are:

You are a commercially astute leader who understands that "outsourced" doesn't mean "hands-off." You know how to motivate a team across borders and cultures.

• Experience in Sales Leadership, Commercial Partnerships, or Strategic Outsourcing, preferably within SaaS or high-growth tech.
• Scale Experts: Proven track record of managing large-scale, third-party sales organizations (BDR/SDR/Inside Sales) where performance is tied to revenue.
• Contractual Savvy: Experience negotiating complex, performance-based commercial agreements.
• Data-Driven Mindset: Expert-level ability to interpret sales funnels and conversion data to pivot strategy in real-time.
• Cultural Intelligence: Experience working with outsourced teams (Middle East/EMEA experience is a huge plus) and the ability to build rapport across different geographies.

We are:

Joining Trustpilot means becoming part of a global company with a meaningful mission: to build trust and transparency online. As a BDR Director - Delivery & Optimisation, you'll have the opportunity to make a significant impact on our growth by optimising critical external partnerships that directly contribute to our commercial success. You'll work with a talented and diverse team, benefit from a collaborative and supportive culture, and have ample opportunities for professional development and career advancement. We offer a competitive salary, comprehensive benefits, and a vibrant work environment where your contributions are truly valued.

What’s in it for you:

• A hybrid work set-up (3 days in the office, 2 days remote)
• Competitive base salary with an uncapped commission structure + company bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more
  Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees)

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-KW1

At Trustpilot, we believe trust is built not only through great products, but through seamless, intelligent systems that empower our people to deliver exceptional experiences at scale. As we continue our journey to become the universal symbol of trust, our Go-to-Market teams play a critical role in connecting businesses and consumers around the world - and the technology that powers them has never been more important.

We’re looking for a VP of Go-to-Market Technology who can think strategically, operate at scale, and build the systems that enable our Commercial, Customer, and Trust teams to perform at their very best. You’ll have the opportunity to shape the backbone of our global GTM ecosystem - from Salesforce architecture to localisation and automation - ensuring our technology drives productivity, efficiency, and measurable business impact.

This isn’t just about maintaining systems. It’s about modernising our GTM landscape, addressing technical debt, unlocking smarter workflows, and building new capabilities that support our next phase of growth. If you’re passionate about translating business strategy into scalable technology solutions, leading high-performing teams, and turning complexity into clarity, this role is for you.

Reporting to the Chief Technology Officer, you’ll act as the strategic owner of all Go-to-Market Technology at Trustpilot. You’ll work closely with the Chief Revenue Officer, Chief Trust Officer, and Chief Customer Officer, partnering across functions to ensure our GTM systems are resilient, innovative, and built for the future.

What you'll be doing:

• Lead Trustpilot’s global Go-to-Market Technology strategy: Define and execute a clear 1-year game plan and 3-year strategy that aligns GTM technology with our broader business ambition. Ensure technology is not just a support function, but a strategic driver of commercial outcomes.
• Own the performance, stability, and scalability of our GTM systems: Be accountable for the safety, security, spend, and resilience of the platforms that enable hundreds of Trusties and support tens of thousands of businesses worldwide.
• Modernise and evolve our GTM architecture: Oversee the technical architecture across our GTM ecosystem - primarily Salesforce Sales, Service, and Marketing Clouds - ensuring alignment with our overall technology strategy. Address technical debt while building innovative new capabilities that improve productivity and customer outcomes.
• Partner cross-functionally to unlock impact: Collaborate closely with Commercial, Customer, Trust, Product, and Engineering leaders to shape roadmaps and influence priorities. Ensure GTM technology initiatives directly enhance productivity, efficiency, and business performance. Participate in monthly Technology SteerCo sessions in Copenhagen.
• Build and inspire a high-performing team: Lead a diverse organisation including Salesforce Administrators and Developers, Business Analysts, and Localisation Managers. Recruit, develop, and retain top talent while fostering a culture of innovation, accountability, and continuous learning.
• Drive operational excellence: Establish and uphold best practices across administration, development, testing, deployment, and localisation. Ensure disciplined budget management and thoughtful resource allocation to maximise impact.
• Champion innovation and emerging technologies: Stay close to market trends and evolving GTM SaaS capabilities. Evaluate and introduce technologies that enhance automation, insight generation, and workflow optimisation across marketing, sales, and support.
• Influence at the highest levels: Serve as a trusted advisor to senior stakeholders, guiding informed decision-making through clear communication, strong business acumen, and data-driven insight. Represent Trustpilot’s vision externally with key partners and forums where relevant.

Who you are:

• A strategic GTM technology leader: You bring significant experience leading Go-to-Market technology in fast-paced, high-growth, globally distributed SaaS environments. You understand how marketing, sales, and customer organisations operate - and how technology can accelerate their success.
• A Salesforce expert with architectural depth: You have deep expertise across Salesforce Sales, Service, and Marketing Clouds, with a strong grasp of architecture, governance, and scalability. You’ve successfully balanced modernisation efforts with the delivery of new capabilities.
• A builder of high-performing teams: You have a track record of recruiting, developing, and inspiring diverse technical teams. You create clarity of direction while empowering your leaders and specialists to thrive.
• Strategic yet pragmatic: You’re comfortable operating in ambiguity, shaping long-term strategy while ensuring disciplined execution. You connect technology decisions directly to productivity gains and commercial impact.
• Data-informed and commercially minded: You use data to guide prioritisation, measure performance, and identify opportunities for improvement. You understand the commercial drivers of a SaaS business and can translate them into scalable systems.
• An influential collaborator: You bring strong interpersonal skills and emotional intelligence, enabling you to align diverse stakeholders around shared outcomes. You communicate complex ideas clearly and build trust at all levels of the organisation.
• Curious and future-focused: You stay ahead of emerging technologies and evolving GTM tooling, continuously seeking smarter, more scalable ways to power growth.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• Private Medical Insurance
• Critical Illness Cover
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-SK1

At Trustpilot, we believe trust is built not only through great products, but through seamless, intelligent systems that empower our people to deliver exceptional experiences at scale. As we continue our journey to become the universal symbol of trust, our Go-to-Market teams play a critical role in connecting businesses and consumers around the world - and the technology that powers them has never been more important.

We’re looking for a VP of Go-to-Market Technology who can think strategically, operate at scale, and build the systems that enable our Commercial, Customer, and Trust teams to perform at their very best. You’ll have the opportunity to shape the backbone of our global GTM ecosystem - from Salesforce architecture to localisation and automation - ensuring our technology drives productivity, efficiency, and measurable business impact.

This isn’t just about maintaining systems. It’s about modernising our GTM landscape, addressing technical debt, unlocking smarter workflows, and building new capabilities that support our next phase of growth. If you’re passionate about translating business strategy into scalable technology solutions, leading high-performing teams, and turning complexity into clarity, this role is for you.

Reporting to the Chief Technology Officer, you’ll act as the strategic owner of all Go-to-Market Technology at Trustpilot. You’ll work closely with the Chief Revenue Officer, Chief Trust Officer, and Chief Customer Officer, partnering across functions to ensure our GTM systems are resilient, innovative, and built for the future.

What you'll be doing:

• Lead Trustpilot’s global Go-to-Market Technology strategy: Define and execute a clear 1-year game plan and 3-year strategy that aligns GTM technology with our broader business ambition. Ensure technology is not just a support function, but a strategic driver of commercial outcomes.
• Own the performance, stability, and scalability of our GTM systems: Be accountable for the safety, security, spend, and resilience of the platforms that enable hundreds of Trusties and support tens of thousands of businesses worldwide.
• Modernise and evolve our GTM architecture: Oversee the technical architecture across our GTM ecosystem - primarily Salesforce Sales, Service, and Marketing Clouds - ensuring alignment with our overall technology strategy. Address technical debt while building innovative new capabilities that improve productivity and customer outcomes.
• Partner cross-functionally to unlock impact: Collaborate closely with Commercial, Customer, Trust, Product, and Engineering leaders to shape roadmaps and influence priorities. Ensure GTM technology initiatives directly enhance productivity, efficiency, and business performance. Participate in monthly Technology SteerCo sessions in Copenhagen.
• Build and inspire a high-performing team: Lead a diverse organisation including Salesforce Administrators and Developers, Business Analysts, and Localisation Managers. Recruit, develop, and retain top talent while fostering a culture of innovation, accountability, and continuous learning.
• Drive operational excellence: Establish and uphold best practices across administration, development, testing, deployment, and localisation. Ensure disciplined budget management and thoughtful resource allocation to maximise impact.
• Champion innovation and emerging technologies: Stay close to market trends and evolving GTM SaaS capabilities. Evaluate and introduce technologies that enhance automation, insight generation, and workflow optimisation across marketing, sales, and support.
• Influence at the highest levels: Serve as a trusted advisor to senior stakeholders, guiding informed decision-making through clear communication, strong business acumen, and data-driven insight. Represent Trustpilot’s vision externally with key partners and forums where relevant.

Who you are:

• A strategic GTM technology leader: You bring significant experience leading Go-to-Market technology in fast-paced, high-growth, globally distributed SaaS environments. You understand how marketing, sales, and customer organisations operate - and how technology can accelerate their success.
• A Salesforce expert with architectural depth: You have deep expertise across Salesforce Sales, Service, and Marketing Clouds, with a strong grasp of architecture, governance, and scalability. You’ve successfully balanced modernisation efforts with the delivery of new capabilities.
• A builder of high-performing teams: You have a track record of recruiting, developing, and inspiring diverse technical teams. You create clarity of direction while empowering your leaders and specialists to thrive.
• Strategic yet pragmatic: You’re comfortable operating in ambiguity, shaping long-term strategy while ensuring disciplined execution. You connect technology decisions directly to productivity gains and commercial impact.
• Data-informed and commercially minded: You use data to guide prioritisation, measure performance, and identify opportunities for improvement. You understand the commercial drivers of a SaaS business and can translate them into scalable systems.
• An influential collaborator: You bring strong interpersonal skills and emotional intelligence, enabling you to align diverse stakeholders around shared outcomes. You communicate complex ideas clearly and build trust at all levels of the organisation.
• Curious and future-focused: You stay ahead of emerging technologies and evolving GTM tooling, continuously seeking smarter, more scalable ways to power growth.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• Restricted Stock Units
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 
• Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership 

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-SK1

We are seeking a Salesforce Specialist with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing:

Salesforce Development & Architecture

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. 
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. 
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. 
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning

Salesforce Administration

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. 
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Salesforce Specialist with expertise building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What you’ll be doing:

Salesforce Development & Architecture

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance
• Integrate Salesforce with internal and external systems using APIs and various integration patterns
• Collaborate closely with the organisation-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation
• Support incident management and processes directly within Salesforce through custom development and troubleshooting
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning

Salesforce Administration

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Who We Are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure and aligned with technical standards.

What You’ll Be Doing:

• Design, develop and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Lead the technical delivery of project features, from solution design and cross-functional problem solving to final deployment.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards.
• Implement Salesforce best practices, focusing on scalable code, data integrity, security and performance optimisation.
• Support incident management and processes through custom development and technical troubleshooting.
• Collaborate with stakeholders and business analysts to translate complex requirements into technical specifications and high-quality solutions.
• Utilise and contribute to CI/CD processes and version control workflows to support a high velocity of work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations and integrations.
• Provide guidance and technical coaching to Administrators and junior developers to support their skills development.

Who You Are:

Technical Skills

• Minimum of Platform Developer I certification - Platform Developer II or Architect-track certifications are highly valued.
• 5+ years of hands-on experience as a Salesforce Developer, demonstrating a proven track record of developing and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Web Components (LWC) and Apex. Experience with Agentforce is a plus.
• Demonstrated proficiency in SOQL/SOSL, platform events, and asynchronous processing.
• Strong understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, and Git for version control.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to conduct technical discussions and explain complex solutions to non-technical stakeholders.
• A proactive and flexible mindset, ready to embrace new challenges in a dynamic development environment.
• Strong analytical and problem-solving skills, with a focus on writing maintainable, scalable code.

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance 
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still Not Sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure and aligned with technical standards.

What You’ll Be Doing:

• Design, develop and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Lead the technical delivery of project features, from solution design and cross-functional problem solving to final deployment.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards.
• Implement Salesforce best practices, focusing on scalable code, data integrity, security and performance optimisation.
• Support incident management and processes through custom development and technical troubleshooting.
• Collaborate with stakeholders and business analysts to translate complex requirements into technical specifications and high-quality solutions.
• Utilise and contribute to CI/CD processes and version control workflows to support a high velocity of work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations and integrations.
• Provide guidance and technical coaching to Administrators and junior developers to support their skills development.

Who You Are:

Technical Skills

• Minimum of Platform Developer I certification - Platform Developer II or Architect-track certifications are highly valued.
• 5+ years of hands-on experience as a Salesforce Developer, demonstrating a proven track record of developing and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Web Components (LWC) and Apex. Experience with Agentforce is a plus.
• Demonstrated proficiency in SOQL/SOSL, platform events, and asynchronous processing.
• Strong understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, and Git for version control.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to conduct technical discussions and explain complex solutions to non-technical stakeholders.
• A proactive and flexible mindset, ready to embrace new challenges in a dynamic development environment.
• Strong analytical and problem-solving skills, with a focus on writing maintainable, scalable code.

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops 

Still Not Sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We are seeking a Senior Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in executing large strategic projects within our Salesforce platform, collaborating across our commercial, marketing, and customer service teams.

The ideal candidate will have a strong background in modern Salesforce development, a proactive approach to operational excellence, and a deep understanding of code quality and process automation. You will work closely with the wider Salesforce team to ensure our solutions are performant, secure and aligned with technical standards.

What You’ll Be Doing:

• Design, develop and implement custom Salesforce solutions using Apex, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Lead the technical delivery of project features, from solution design and cross-functional problem solving to final deployment.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Participate in code reviews and ensure solutions align with the broader Salesforce ecosystem strategy and coding standards.
• Implement Salesforce best practices, focusing on scalable code, data integrity, security and performance optimisation.
• Support incident management and processes through custom development and technical troubleshooting.
• Collaborate with stakeholders and business analysts to translate complex requirements into technical specifications and high-quality solutions.
• Utilise and contribute to CI/CD processes and version control workflows to support a high velocity of work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations and integrations.
• Provide guidance and technical coaching to Administrators and junior developers to support their skills development.

Who You Are:

Technical Skills

• Minimum of Platform Developer I certification - Platform Developer II or Architect-track certifications are highly valued.
• 5+ years of hands-on experience as a Salesforce Developer, demonstrating a proven track record of developing and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Web Components (LWC) and Apex. Experience with Agentforce is a plus.
• Demonstrated proficiency in SOQL/SOSL, platform events, and asynchronous processing.
• Strong understanding of Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, and Git for version control.

Collaboration & Mindset

• Strong interpersonal skills, with the ability to conduct technical discussions and explain complex solutions to non-technical stakeholders.
• A proactive and flexible mindset, ready to embrace new challenges in a dynamic development environment.
• Strong analytical and problem-solving skills, with a focus on writing maintainable, scalable code.

What’s in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still Not Sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

We’re looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You’ll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks — playing a vital role in protecting consumers, businesses, and the integrity of our platform.

You’ll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance.

You’ll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we’re driving change across the business—and working to make Trustpilot the universal symbol of trust online.

What you’ll be doing:

• Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
• Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
• Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
• Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
• Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
• Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
• Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
• Work closely with and report to our Lead Fraud & Investigation Analyst.

Who you are:

• Experience in data analytics or a similar analytical role—this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
• Comfortable working with and interpreting large datasets.
• A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
• Proficiency in writing queries and preparing reports using SQL or a similar language.
• Motivated by self-learning and the desire to grow your skills when faced with new challenges.
• Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
• The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JR1

We are seeking a Salesforce Specialist with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. 

The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What you’ll be doing:

Salesforce Development & Architecture:

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. 
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. 
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. 
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions.
• Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety
• Deploying change via CI/CD
• Apply declarative change solutions to project delivery work
• Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation
• Provide mentoring & coaching to more junior Administrators for skills development
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning
  
  

Salesforce Administration:

• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. 
• Provide user support for all functions within GTM
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders

Who you are:

Technical Skills

• Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued.
• 5+ years of hands-on experience as a Salesforce Developer & Salesforce Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus. 
• Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines.

Collaboration

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members.

Adaptability

• A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.
  
  

Who we are:

We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. 

Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!