About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We’re Looking For 

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment 
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with team members

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We’re Looking For 

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment 
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with team members

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary…

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee, matcha, and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety
  
  

What You'll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintain Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $17.00-$18.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Add a Spark to the Ordinary…

The Area Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level P&L, the Area Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Area Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations.

Qualifications:

• 5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations.
• Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture.
• Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution.
• Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results.
• Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency.

Skills

• Passion for delivering exceptional customer service and hospitality.
• Strong autonomy, sound judgment, and the ability to manage operations independently.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments.
• Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace.
• Well-versed in change management, adapting to business needs and driving continuous improvement.
• Proven training and development capabilities to nurture team growth and leadership.
• Ability to troubleshoot and solve problems, prioritizing issues based on urgency.

Attributes

• Hands on and highly action-oriented
• Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
• Positive, enthusiastic and results driven
• Passionate people leader and developer
• Interested in continuous personal growth

Key Responsibilities

People - Coach and Support Your Team

• Create and manage a positive, engaging work culture
• Train, mentor, and celebrate your team
• Fill leadership gaps when needed
• Manage scheduling, time and attendance practices for the market
• Oversee labor strategy and budget
• Collaborate with your managers to hire and support hourly hiring
• Ensure training quality and team development
• Address performance issues promptly and fairly
• Partner with People Team on employee relations
• Help manage change to keep Blank Street evolving smoothly
• Maintain top engagement scores and host market events

Product - Deliver Quality Products

• Represent the Blank Street brand and values to customers and teammates
• Hold your team accountable for food and beverage quality
• Oversee ordering, vendor relations, waste, and inventory when needed
• Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality

Physical Space - Maintain Operational Excellence

• Ensure safety, cleanliness, and presentation of locations
• Prepare stores for weather, new launches, or LTOs
• Solve facility issues quickly
• Work with HQ to improve store design, maintenance, and customer experience

Performance - Drive Financial and Customer Success

• Take ownership of store performance and find growth opportunities
• Maintain NPS and Google review scores
• Build relationships with local businesses to grow brand loyalty
• Stay updated on company tools, processes, and communication
• Identify and address performance gaps
• Share best practices and collaborate with other leaders

Project – Support Business Evolution

• Help with New Store Openings in your region
• Pilot new initiatives and act as a trusted partner for new ideas
• Support marketing and brand collaborations
• Attend training and department meetings

Benefits & Perks

• $85,000 - $130,000 annual salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

Add a Spark to the Ordinary… 

General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.

Who We’re Looking For

• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Experience working in a unionized environment is a plus
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills

What You’ll Own

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store’s financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Requirements

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

• $65,000 - $75,000 annual salary
  Blank Street, in good faith, believes that the posted salary range is accurate for this role in NYC at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Bonus program 
• 15 days of paid annual leave (on top of company-observed holidays and sick time) 
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits 
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary…

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee, matcha, and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety

What You'll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintain Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $17.00 - $18.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary…

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee, matcha, and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety
  
  

What You'll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintain Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $17.00-$18.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

As a General Manager at Blank Street, you’ll play a key role in bringing our brand to life in Los Angeles. You’ll launch and lead one of our first cafés, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store—it’s about embedding Blank Street into the fabric of the community. You’ll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We’re looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you’re customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across LA.

Responsibilities

People

• Create a motivating and engaging culture for employees
• Consistently celebrate, train, coach and mentor your team
• Step in to cover scheduling gaps or time off in your locations
• Create and publish all schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Coordinate training and accreditation of all new hires
• Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed
• Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
• Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
• Work to maintain the very best team engagement scores

Product

• Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
• Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team
• Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level
• Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory
• Spend your week leading by example behind bar through customer service and production of technically excellent food and beverage products

Operational and Brand Excellence

• Achieve company standard scores and above via our operations auditing platform
• Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches
• Promote an environment that is set up for success and an “A” DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations

Neighborhood Performance

• Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty
• Take ownership of your stores’ financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood
• Uphold the company standard NPS scores, motivating your team to provide exceptional service
• Own celebrating positive customer feedback and investigating negative comments to ensure we are listening and adjusting where necessary
• Look for ways to continuously develop your leadership, training and coaching skills
• Stay current on company tools, processes and communication
• Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance
• Collaborate with other General Managers across Blank Street to share best practices and build community
• Attend all trainings and department meetings designed to support your development or performance

Qualifications

• 4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
• Experience managing large hospitality teams
• Experience managing inventory and supply chain ordering
• Blank Street will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Blank Street is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

Skills

• Passion for excellent customer service and hospitality
• Ability to perform under pressure and time constraints
• Excellent organizational skills
• Highly effective interpersonal and communication skills
• Ability to create workflows, systems and processes that support a dispersed team
• Excellent delegation and follow up skills
• Can use emotional intelligence and conflict resolution skills to create a welcoming workplace
• Capable of managing change
• Ability to develop different levels of staff on leadership, hospitality, product and service quality expectations
• Willingness to collaborate across departments and teams
• Ability to troubleshoot and problem solve, prioritizing around urgency

Attributes

• Hands on and highly action-oriented
• Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
• Positive, enthusiastic and results driven
• Passionate people leader and developer
• Interested in continuous personal growth

Benefits & Perks 

• $72,000-$80,000 annual salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Bonus program
• 15 days of paid annual leave (on top of company-observed holidays and sick time) 
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits 
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

As a General Manager at Blank Street, you’ll play a key role in bringing our brand to life in Los Angeles. You’ll launch and lead one of our first cafés, building a high-performing team, setting the standard for operations, and creating an exceptional customer experience every day. This role is about more than running a store—it’s about embedding Blank Street into the fabric of the community. You’ll inspire your team to serve with passion, care, and precision, ensuring every guest feels welcomed and every coffee is made with pride. We’re looking for a proven operator who thrives in fast-paced, high-growth environments and takes pride in delivering world-class hospitality. If you’re customer-focused, highly organized, and motivated to make a lasting impact, this is your opportunity to grow with us as we scale across LA.

Responsibilities

People

• Create a motivating and engaging culture for employees
• Consistently celebrate, train, coach and mentor your team
• Step in to cover scheduling gaps or time off in your locations
• Create and publish all schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Coordinate training and accreditation of all new hires
• Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed
• Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
• Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team
• Work to maintain the very best team engagement scores

Product

• Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
• Maintain food and beverage quality standards across your stores and ensure recipes are executed accurately and consistently by your team
• Accountable for all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System at the neighborhood level
• Ensure your team has the inventory and equipment needed to meet demand by managing neighborhood level inventory
• Spend your week leading by example behind bar through customer service and production of technically excellent food and beverage products

Operational and Brand Excellence

• Achieve company standard scores and above via our operations auditing platform
• Ensure the safety, cleanliness and presentation of your locations in line with company policies including preparing stores for inclement weather, LTO or new menu launches
• Promote an environment that is set up for success and an “A” DOH Grade by solving any facilities, maintenance, and pest control issues quickly and efficiently across all locations

Neighborhood Performance

• Develop meaningful ties with neighboring businesses and people to help grow local brand loyalty
• Take ownership of your stores’ financial performance, finding areas for growth and inspire team to share the same vision across your neighborhood
• Uphold the company standard NPS scores, motivating your team to provide exceptional service
• Own celebrating positive customer feedback and investigating negative comments to ensure we are listening and adjusting where necessary
• Look for ways to continuously develop your leadership, training and coaching skills
• Stay current on company tools, processes and communication
• Assess where there are gaps in communication or processes that you can fill to improve neighborhood performance
• Collaborate with other General Managers across Blank Street to share best practices and build community
• Attend all trainings and department meetings designed to support your development or performance

Qualifications

• 4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
• Experience managing large hospitality teams
• Experience managing inventory and supply chain ordering
• Blank Street will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Blank Street is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/

Skills

• Passion for excellent customer service and hospitality
• Ability to perform under pressure and time constraints
• Excellent organizational skills
• Highly effective interpersonal and communication skills
• Ability to create workflows, systems and processes that support a dispersed team
• Excellent delegation and follow up skills
• Can use emotional intelligence and conflict resolution skills to create a welcoming workplace
• Capable of managing change
• Ability to develop different levels of staff on leadership, hospitality, product and service quality expectations
• Willingness to collaborate across departments and teams
• Ability to troubleshoot and problem solve, prioritizing around urgency

Attributes

• Hands on and highly action-oriented
• Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
• Positive, enthusiastic and results driven
• Passionate people leader and developer
• Interested in continuous personal growth

Benefits & Perks 

• $72,000-$80,000 annual salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Los Angeles at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time) 
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits 
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

About This Role

Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools.

In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products.

You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features. That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly.

We’re open to a range of experience levels, if a more experienced candidate is a great fit, we’re open to leveling the role accordingly.

Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster.

Your work is structured around three pillars:

1. Product Strategy & Research understand user problems, gather feedback, and help shape what we build.
2. Execution triage issues, support launches and rollout, write documentation, and prototype solutions.
3. Product Insights & Analytics track metrics, analyze performance, and use data to inform decisions.

This role is based fully in-person at our London office.

What You’ll Do

Product Strategy & Research

• Collaborate on Product Strategy: Work alongside product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify new opportunities.
• Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements.

Execution

• Triage issues and improve core workflows: Partner with the field and support teams to capture bugs and pain points, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering.
• Support launches, rollout, and training: Help plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field.
• Support product development: Create and maintain clear documentation, product requirements and user stories, to keep the team aligned on goals and deliverables. Assist across the full product lifecycle from ideation to launch.
• Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and scrappy prototypes to test and validate ideas quickly before we commit engineering resources.

Product Insights & Analytics

• Track and analyze metrics: Define, track, and analyze product metrics and KPIs. Gather data to understand product performance and inform future decisions.
• Build reporting and dashboards: Create and maintain dashboards and reports that give the team visibility into product health, adoption, and engagement.
• Support experimentation: Help design and analyze A/B tests to validate product hypotheses.

Who You Are

• 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure).
• Evidence you can ship: you’ve contributed to launching or improving a digital product, feature, workflow, or process end-to-end (problem → solution → rollout/measurement).
• Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions.
• Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams), with frequent context switching.
• Bonus Points:
  • A portfolio of things you’ve built with AI tools (side projects, prototypes, internal tools, automations).
  • Experience with product execution tools like Linear, Asana, Notion (or similar).
  • Familiarity with automation/no-code tools (Zapier, Make, Airtable, Retool, etc.).
  • Exposure to consumer tech, retail, hospitality, or multi-site operations.

Benefits & Perks

• Equity package
• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Access to 1Rebel off-peak classes at the sites near our office, for free!
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

At Blank Street, we’re building thoughtful, beautifully designed experiences, both in-store and digitally. We’re looking for a Digital Designer to join our Product Design team and own design execution across internal storytelling and digital product touchpoints.

As a Digital Designer, you will split your time between two core areas: (1) creating polished presentations and internal materials (decks, how-to cards, pamphlets) that tell clear stories for internal and external audiences, and (2) contributing to the design of our app, website, and internal tools alongside the product team.

You bring a curious and creative mindset, capable of translating ideas and feedback into polished visual outputs and engaging digital experiences. You are comfortable iterating on work based on feedback, refining designs as projects evolve, and maintaining a high standard of quality across all touchpoints. Attention to detail, visual clarity, and a passion for learning are key, and experience with AI-powered design tools or systems is a plus.

What You’ll Own

Internal Storytelling & Presentations

• Own the creation of investor decks, internal decks, how-to cards, pamphlets, and partner-facing materials
• Ensure fast turnaround, clear narrative structure, and consistent brand quality across all materials
• Collaborate with cross-functional teams to translate complex ideas into clear, well-designed communication

Mobile App & Loyalty Design

• Support the design and delivery of features across the consumer app and loyalty program
• Take ownership of design tasks and features, working independently from brief to final output

Web Presence & E-commerce

• Contribute to the website and e-commerce experience, maintaining a consistent, high-quality visual standard

Across All Pillars

• Collaborate with designers and cross-functional partners to bring ideas to life, from early concepts through to polished final outputs
• Refine and iterate on designs based on feedback, confidently navigating multiple rounds of input
• Contribute creative ideas and a fresh perspective to everyday design challenges

Requirements

• 2+ years of experience minimum in a product design, user experience, or equivalent role, with demonstrated experience working on digital products or presentation/visual communication design
• Strong proficiency in Figma, with experience using it to design and iterate on digital product experiences
• Skilled in Adobe Creative Suite and other modern design tools
• Comfortable working collaboratively with designers and cross-functional partners, iterating based on feedback
• Strong visual sensibility with a keen eye for layout, typography, and composition
• Detail-oriented, organised, and able to manage multiple tasks and deadlines
• Creative, proactive, and motivated to contribute ideas that elevate the quality of our digital experiences
• Familiarity with AI-powered design tools or systems is a plus

Benefits & Perks

• Equity package
• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Access to 1Rebel off-peak classes at the sites near our office, for free!
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add a Spark to the Ordinary… 

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha. 

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety

What You’ll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the eversys cameos and shotmasters) and product in the industry to prepare the tastiest drinks
• Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintains Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• Experience in the customer service or hospitality industry
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Benefits and Perks

• $19.50 per hour + tips 
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add a Spark to the Ordinary…

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee, matcha, and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety
  
  

What You'll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintain Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $16.50-$17.50/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Add a Spark to the Ordinary... 

Blank Street is looking for a Talent Acquisition Lead to own and scale hiring across the US. We’re entering a phase of rapid growth and need to hire exceptional people at scale without compromising quality. This is a builder role — you won’t just run recruiting, you’ll design how it works.

You’ll operate at both a strategic and executional level, partnering closely with leaders across the business to hire exceptional talent across our stores and HQ. From standing up hiring in new markets to improving systems and processes, you’ll build a recruiting engine (0 → 1 and 1 → 10) that can scale with the business. This role directly shapes who we hire, how we grow, and the long-term quality of our teams. You’ll be expected to think big, move quickly, and get your hands dirty.

This is fully in-person based in our Brooklyn HQ and reports to the Senior Director of People.

Who We’re Looking For

• Results Oriented - Takes initiative, drives projects to completion, and consistently delivers outcomes efficiently and proactively.
• Problem-Solving - Thinks critically and creatively to overcome challenges, using logic and innovative approaches to achieve results.
• Communication & Partnership - Builds trust and collaborates effectively, communicating clearly, confidently, and with humility across stakeholders.
• Detail Oriented - Plans, prioritizes, and manages multiple tasks with precision and accuracy, ensuring high-quality outputs.

What You’ll Own

• Own end-to-end hiring across store, field, and HQ roles
• Build and scale recruiting systems that support high-volume hiring (2,000+ hires/year)
• Stand up hiring for new markets from scratch
• Partner with hiring managers to define roles, calibrate talent, and raise the bar
• Identify gaps and proactively design solutions (process, tooling, sourcing strategies)
• Use data to diagnose funnel and general recruiting issues and drive improvements
• Get your hands dirty. This is a player-coach role where you’ll actively recruit but also manage a team

Requirements

• Experience in high-growth, fast-paced environments (hospitality, retail, consumer, or startups preferred)
• You’ve scaled hiring from dozens to hundreds and thousands of hires
• Proven ability to build or significantly improve recruiting processes
• Comfortable operating in ambiguity with high ownership and bias for action
• You can think big and move fast
• You enjoy fixing broken systems and creating scalable structure

Benefits & Perks:

• $100,000 - $130,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans.
• Paid sick time
• Paid time off + company holidays
• Paid parental leave 
• Equity
• Learning and development opportunities. We’re growing and we’d like for you to be a part of the journey.
• A whole lot of Blank Street swag & coffee

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Add a Spark to the Ordinary... 

Blank Street is looking for a Head of Talent to own and scale hiring across the US. We’re entering a phase of rapid growth and need to hire exceptional people at scale without compromising quality. This is a builder role — you won’t just run recruiting, you’ll design how it works.

You’ll operate at both a strategic and executional level, partnering closely with leaders across the business to hire exceptional talent across our stores and HQ. From standing up hiring in new markets to improving systems and processes, you’ll build a recruiting engine (0 → 1 and 1 → 10) that can scale with the business. This role directly shapes who we hire, how we grow, and the long-term quality of our teams. You’ll be expected to think big, move quickly, and get your hands dirty.

This is fully in-person based in our Brooklyn HQ and reports to the Senior Director of People.

Who We’re Looking For

• Results Oriented - Takes initiative, drives projects to completion, and consistently delivers outcomes efficiently and proactively.
• Problem-Solving - Thinks critically and creatively to overcome challenges, using logic and innovative approaches to achieve results.
• Communication & Partnership - Builds trust and collaborates effectively, communicating clearly, confidently, and with humility across stakeholders.
• Detail Oriented - Plans, prioritizes, and manages multiple tasks with precision and accuracy, ensuring high-quality outputs.

What You’ll Own

• Own end-to-end hiring across store, field, and HQ roles
• Build and scale recruiting systems that support high-volume hiring (2,000+ hires/year)
• Stand up hiring for new markets from scratch
• Partner with hiring managers to define roles, calibrate talent, and raise the bar
• Identify gaps and proactively design solutions (process, tooling, sourcing strategies)
• Use data to diagnose funnel and general recruiting issues and drive improvements
• Get your hands dirty. This is a player-coach role where you’ll actively recruit but also manage a team

Requirements

• Experience in high-growth, fast-paced environments (hospitality, retail, consumer, or startups preferred)
• You’ve scaled hiring from dozens to hundreds and thousands of hires
• Proven ability to build or significantly improve recruiting processes
• Comfortable operating in ambiguity with high ownership and bias for action
• You can think big and move fast
• You enjoy fixing broken systems and creating scalable structure

Benefits & Perks:

• $100,000 - $130,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans.
• Paid sick time
• Paid time off + company holidays
• Paid parental leave 
• Equity
• Learning and development opportunities. We’re growing and we’d like for you to be a part of the journey.
• A whole lot of Blank Street swag & coffee

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

Add a Spark to the Ordinary... 

Blank Street is looking for a Head of Talent Acquisition to own and scale hiring across the US. We’re entering a phase of rapid growth and need to hire exceptional people at scale without compromising quality. This is a builder role — you won’t just run recruiting, you’ll design how it works.

You’ll operate at both a strategic and executional level, partnering closely with leaders across the business to hire exceptional talent across our stores and HQ. From standing up hiring in new markets to improving systems and processes, you’ll build a recruiting engine (0 → 1 and 1 → 10) that can scale with the business. This role directly shapes who we hire, how we grow, and the long-term quality of our teams. You’ll be expected to think big, move quickly, and get your hands dirty.

This is fully in-person based in our Brooklyn HQ and reports to the Senior Director of People.

Who We’re Looking For

• Results Oriented - Takes initiative, drives projects to completion, and consistently delivers outcomes efficiently and proactively.
• Problem-Solving - Thinks critically and creatively to overcome challenges, using logic and innovative approaches to achieve results.
• Communication & Partnership - Builds trust and collaborates effectively, communicating clearly, confidently, and with humility across stakeholders.
• Detail Oriented - Plans, prioritizes, and manages multiple tasks with precision and accuracy, ensuring high-quality outputs.

What You’ll Own

• Own end-to-end hiring across store, field, and HQ roles
• Build and scale recruiting systems that support high-volume hiring (2,000+ hires/year)
• Stand up hiring for new markets from scratch
• Partner with hiring managers to define roles, calibrate talent, and raise the bar
• Identify gaps and proactively design solutions (process, tooling, sourcing strategies)
• Use data to diagnose funnel and general recruiting issues and drive improvements
• Get your hands dirty. This is a player-coach role where you’ll actively recruit but also manage a team

Requirements

• Experience in high-growth, fast-paced environments (hospitality, retail, consumer, or startups preferred)
• You’ve scaled hiring from dozens to hundreds and thousands of hires
• Proven ability to build or significantly improve recruiting processes
• Comfortable operating in ambiguity with high ownership and bias for action
• You can think big and move fast
• You enjoy fixing broken systems and creating scalable structure

Benefits & Perks:

• $100,000 - $130,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans.
• Paid sick time
• Paid time off + company holidays
• Paid parental leave 
• Equity
• Learning and development opportunities. We’re growing and we’d like for you to be a part of the journey.
• A whole lot of Blank Street swag & coffee

About Blank Street:

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha forward menu done obsessively right, a design aesthetic people stop to photograph, and a high-volume format that never cuts corners on quality or hospitality. What began as a handful of carts in NYC is now 100+ locations with a cult following across New York, DC, Boston, and London, and we're just getting started. We're building the team that will define Blank Street in LA. If you want to be part of something people are genuinely obsessed with, keep reading.

Add a Spark to the Ordinary…

Baristas at Blank Street do a lot more than make drinks, they set the tone for the whole experience. As part of the founding LA team, you'll have outsized influence on how Blank Street shows up - and first access to growth opportunities as we expand across the city and beyond.

We’re looking for people who genuinely care about hospitality, bring great energy to busy shifts, and pay attention to the small details that make a big difference. You’ll be working with a tight-knit team that takes pride in what they do, serving a focused menu, making drinks the right way, and creating moments that keep people coming back.

Who We're Looking For

• Friendly and enthusiastic player who is passionate about hospitality — you’re always ready to make a customer’s day
• Adaptable and open minded — we’re evolving as we grow so you’ll have to be flexible as things change
• Detail obsessed — you take pride in the small details to make things right
• Intentional and purposeful — you act with ownership to keep shifts running smoothly, efficiently, and with rhythm
• Passionate about coffee and/or matcha — you lead by example and share that enthusiasm with customers
• Inclusive — you are comfortable working on a diverse team and know how to bring different personalities together

What You'll Own

• Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular
• Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry
• Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times
• Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers
• Continue to train and evolve with the company, driving ever higher standards and improving process along the way
• Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality, retail, or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
• Blank Street will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Blank Street is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

Benefits & Perks 

• $20.00 - 21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Clear pathways for career growth and development with opportunities to step into leadership roles
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

About Blank Street:

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation, built on a matcha forward menu done obsessively right, a design aesthetic people stop to photograph, and a high-volume format that never cuts corners on quality or hospitality. What began as a handful of carts in NYC is now 100+ locations with a cult following across New York, DC, Boston, and London, and we're just getting started. We're building the team that will define Blank Street in LA. If you want to be part of something people are genuinely obsessed with, keep reading.

Add a Spark to the Ordinary…

Shift Leads at Blank Street don't just run shifts, they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure the team shows up as the best version of themselves every single shift. The details are the whole point — the drink that's made exactly right, the customer who leaves happier than they came in, the shift that runs like clockwork.

We’re opening in LA for the first time, and the Shift Lead role carries real weight. We expect our Shift Leads to care deeply equally for our customers and their team. We celebrate wins together, whether it’s beautiful latte art or a meaningful customer interaction. Shift Leads set the tone, building pride, energy, and a strong sense of camaraderie across the team. You're not inheriting a culture, you're building it. How this team operates, how this store feels, and how Blank Street lands in a brand new city starts with you.

Who We're Looking For

• A strong people leader — you coach in the moment, give clear direction, bring out the best in people, and love being a part of their growth
• Friendly and passionate about hospitality — you’re always leading by example to make a customer’s day
• Detail obsessed —you hold a high bar for product quality, cleanliness, and organization, and ensure standards are met consistently across your team
• Operationally minded — you act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm
• Adaptable and solutions-oriented — you stay calm under pressure and flex as things change in a fast-paced environment
• Passionate about coffee and/or matcha — you lead by example and share that enthusiasm with your team
• Inclusive team builder — you foster a positive, respectful environment and know how to bring different personalities together

What You'll Own

• Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
• Train new team members alongside your General Manager and the Training Team
• Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality
• Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular
• Step in to handle customer or team issues in a calm, positive, and solutions-oriented way
• Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times
• Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry
• Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers
• Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes.

Additional Information:

• Operating Hours: Monday–Thursday, 7:00 AM–7:00 PM; Friday–Sunday, 7:00 AM–8:00 PM, with flexibility required as hours may adjust based on business needs.
• Training: Shift Leads will participate in a required training program in NYC from May 15–May 21. We’re excited to bring the team together for this experience, and all travel, lodging, and meal expenses will be covered by Blank Street.

Requirements

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”
• Blank Street will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Blank Street is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

Benefits & Perks 

• $24.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Clear pathways for career growth and development with opportunities to step into leadership roles
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays
• Complimentary coffee and treats on shift
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading. 

Add a Spark to the Ordinary...

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life with your team. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on leadership role for someone who thrives in fast-paced settings, loves connecting with people, motivating their team, and is passionate about great hospitality.

Who We’re Looking For 

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment 
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand
• Desire to foster growth with team members

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements

• 2+ years’ experience in a customer service leadership position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $21.00/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add a Spark to the Ordinary… 

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha. 

Who We’re Looking For

• Love for cafe culture and people 
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand to new neighborhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements

• 2+ years’ experience in a customer service leadership position
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Availability to work between 6:30 am and 9:00 pm
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Benefits and Perks

• $19.50/ per hour + tips 
• Barista accreditation and training program
• Paid sick time
• Paid vacation time, based on eligibility
• Health benefits, based on eligibility
• Blank Street coffee and swag 
• As a growing company we have opportunities for advancement for those interested

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add a Spark to the Ordinary… 

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety

What You’ll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the eversys cameos and shotmasters) and product in the industry to prepare the tastiest drinks
• Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintains Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• Experience in the customer service or hospitality industry
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Benefits and Perks

• $16.50-$17.50 per hour + tips 
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift
• Free Blank Street swag

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add a Spark to the Ordinary…

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee, matcha, and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety
  
  

What You'll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintain Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $250 sign-on bonus awarded after 90 days of employment
• $16.50-$17.50 /hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Blank Street:

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add a Spark to the Ordinary…

Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.

Who We're Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee, matcha, and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety
  
  

What You'll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintain Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• 1+ years’ experience in a customer service position, preferably in hospitality or coffee 
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes 
• Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday) 
• Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)

Benefits & Perks 

• $16.50-$17.50/hour plus tips
• A comprehensive Barista accreditation and training program
• Tenure based paid time off 
• Commuter benefits 
• Sick time 
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift 
• Free Blank Street swag

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add A Spark to the Ordinary… 

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha. 

Who We’re Looking For

• Love for cafe culture and people 
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high volume environments
• Be an exemplary ambassador of our brand to new neighborhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

Requirements

• 2+ years’ experience in a customer service leadership position
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Availability to work between 6:30 am and 9:00 pm
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Benefits and Perks

• $19.50/ per hour + tips 
• Barista accreditation and training program
• Paid sick time
• Paid vacation time, based on eligibility
• Health benefits, based on eligibility
• Blank Street coffee and swag 
• As a growing company we have opportunities for advancement for those interested

About Blank Street:

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Like the sound of this? Keep reading. 

Add a Spark to the Ordinary… 

At Blank Street, we’re reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you’ll play a key role in bringing our mission to life. You’ll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued. This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha. 

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable with cash-handling and maintaining store safety

What You’ll Own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the eversys cameos and shotmasters) and product in the industry to prepare the tastiest drinks
• Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintains Local Department of Health standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Requirements

• Experience in the customer service or hospitality industry
• 18+ years of age
• Able to lift 25+ lbs, and to stand for long periods of time
• Availability that meets the needs of our cafes
  • Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Benefits and Perks

• $250 sign-on bonus awarded after 90 days of employment
• $19.50 per hour + tips 
• A comprehensive Barista accreditation and training program
• Tenure based paid time off
• Commuter benefits
• Sick time
• 1.5x pay on select holidays like New Year’s Day, Memorial Day, and Juneteenth
• Complimentary coffee and treats on shift
• Free Blank Street swag

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Add a Spark to the Ordinary…

The District Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level P&L, the District Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the District Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations.

Qualifications:

• 5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations.
• Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture.
• Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution.
• Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results.
• Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency.

Skills

• Passion for delivering exceptional customer service and hospitality.
• Strong autonomy, sound judgment, and the ability to manage operations independently.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments.
• Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace.
• Well-versed in change management, adapting to business needs and driving continuous improvement.
• Proven training and development capabilities to nurture team growth and leadership.
• Ability to troubleshoot and solve problems, prioritizing issues based on urgency.

Attributes

• Hands on and highly action-oriented
• Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
• Positive, enthusiastic and results driven
• Passionate people leader and developer
• Interested in continuous personal growth

Key Responsibilities

People - Coach and Support Your Team

• Create and manage a positive, engaging work culture
• Train, mentor, and celebrate your team
• Fill leadership gaps when needed
• Manage scheduling, time and attendance practices for the market
• Oversee labor strategy and budget
• Collaborate with your managers to hire and support hourly hiring
• Ensure training quality and team development
• Address performance issues promptly and fairly
• Partner with People Team on employee relations
• Help manage change to keep Blank Street evolving smoothly
• Maintain top engagement scores and host market events

Product - Deliver Quality Products

• Represent the Blank Street brand and values to customers and teammates
• Hold your team accountable for food and beverage quality
• Oversee ordering, vendor relations, waste, and inventory when needed
• Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality

Physical Space - Maintain Operational Excellence

• Ensure safety, cleanliness, and presentation of locations
• Prepare stores for weather, new launches, or LTOs
• Solve facility issues quickly
• Work with HQ to improve store design, maintenance, and customer experience

Performance - Drive Financial and Customer Success

• Take ownership of store performance and find growth opportunities
• Maintain NPS and Google review scores
• Build relationships with local businesses to grow brand loyalty
• Stay updated on company tools, processes, and communication
• Identify and address performance gaps
• Share best practices and collaborate with other leaders

Project – Support Business Evolution

• Help with New Store Openings in your region
• Pilot new initiatives and act as a trusted partner for new ideas
• Support marketing and brand collaborations
• Attend training and department meetings

Benefits & Perks

• $85,000 - $130,000 annual salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street

Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we’ve built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we’re shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences.

Add a Spark to the Ordinary

At Blank Street, we’re building thoughtful, beautifully designed experiences, both in-store and digitally. We're looking for a Senior Product Designer to join our Product Design team to help drive exciting initiatives. As a Senior Product Designer, you will own the design of our consumer app and internal tools, combining user research, a strategic mindset, and design skills across both UX and Visual to deliver stellar customer experiences. You are not only a craft expert across UX and visual design, but also a strategic partner who helps shape what we build and why. 

You bring a strong point of view grounded in research and data, and you are comfortable navigating ambiguity to define product direction. You translate insights into actionable design strategies, aligning user needs with business goals. You advocate for the customer at every stage, ensuring that design decisions are intentional, scalable, and impactful. This role is fully in-person and based out of our Brooklyn, NY office. 

What You’ll Own:

App Experience Design

• Lead the end-to-end design process for the consumer app, from discovery and research through concept development, design execution, and post-launch iteration
• Design holistic experiences — systems, flows, and interfaces — that are intuitive, elegant, and scalable
• Create wireframes, high-fidelity designs, and prototypes to communicate ideas effectively

Internal Tools Design

• Own the design of internal tools that support operations, store teams, and other internal users
• Ensure internal-facing products are intuitive and reduce friction in day-to-day workflows

User Research & Insights

• Plan and conduct user research to uncover insights, validate hypotheses, and inform product strategy
• Translate research findings into clear product opportunities, frameworks, and design directions
• Champion a user-centered and data-informed design culture, advocating for best practices across teams

Collaboration & Standards

• Partner closely with product and engineering to shape roadmaps and prioritize initiatives based on user and business impact
• Serve as a steward of the team’s design system, ensuring consistency, quality, and scalability across platforms while sharing ownership with the broader team
• Present and communicate complex ideas and design rationale to stakeholders at all levels
• Explore and integrate AI-driven opportunities into the product experience where relevant

Requirements: 

• 5-7 years of experience minimum in a product design, user experience, or equivalent role, with demonstrated leadership on complex digital products
• Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business
• Strong foundation in user research methodologies (qualitative and quantitative), including user interviews, usability testing, journey mapping, and synthesis of insights into product direction
• Experienced, innovative and forward-thinking designer who can demonstrate leadership of medium-scale projects from concept to completion - research, approach, design strategy, systems, and implementation
• Experience contributing to and evolving design systems and tokens in partnership with engineers.
• Experience working with generative AI, personalization systems, or recommendation engines
• Proven interpersonal skills, stakeholder relation skills, and ability to work in a team environment
• Strong storytelling with excellent verbal, written and visual communication skills
• High proficiency in the use of tools such as Figma as well as Adobe Creative Suite, Keynote, and Google Slides

Benefits & Perks:

About Blank Street

Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we’ve built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we’re shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences.

Add a Spark to the Ordinary

Corporate IT is a critical enabler of how Blank Street grows, powering our teams to move fast, stay connected, and operate securely at scale. This role leads the strategy and execution of Corporate IT, with clear decision-making ownership and close, dotted-line partnership with Field IT leads across the US and UK to ensure a seamless, high-performing experience across every store and office.

What You’ll Own:

• Corporate IT strategy and operating model (support intake, prioritization, escalation, documentation)
• Dotted-line partnership with Ishaq (UK Field IT) and alignment with the US Field IT hire — you set global strategy and standards, local teams execute
• Security fundamentals: identity, access, endpoint security posture, incident readiness
• MDM and endpoint standards: provisioning, compliance, refresh cycles, secure configuration baselines
• SaaS consolidation: reduce sprawl, manage vendors, improve cost and risk controls
• Training and enablement: onboarding/offboarding, security hygiene, self-serve playbooks
• AI enablement and governance: safe usage policy, approved tools, training, evaluation of new tools
• Field IT alignment (US + UK): standards, tooling alignment, decision-making, escalations

Who You Are:

• Senior operator who can set strategy and build an IT operating model from scratch — this is a greenfield function
• Strong security and risk mindset with practical, hands-on execution
• Clear communicator who can train and influence across the business, from store teams to executives
• Comfortable working across geographies (US + UK) and multiple retail sites
• Experience with AI governance and establishing safe usage policies across an organization

Requirements: 

• 8+ years in Corporate IT, IT Operations, Security, or related roles
• Hands-on experience with identity/access management and endpoint management (MDM)
• Experience consolidating SaaS tools and managing vendors/budgets
• Experience operating across multiple sites and geographies
• Experience building or scaling an IT function (not just maintaining an existing one)
• Familiarity with AI tool governance and policy development is a plus
• Background in retail, hospitality, or multi-site consumer businesses is a plus

Benefits & Perks:

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. 

Add a Spark to the Ordinary…

The Operations Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level P&L, the Operations Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Operations Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations.

Qualifications:

• 5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations.
• Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture.
• Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution.
• Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results.
• Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency.

Skills

• Passion for delivering exceptional customer service and hospitality.
• Strong autonomy, sound judgment, and the ability to manage operations independently.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments.
• Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace.
• Well-versed in change management, adapting to business needs and driving continuous improvement.
• Proven training and development capabilities to nurture team growth and leadership.
• Ability to troubleshoot and solve problems, prioritizing issues based on urgency.

Attributes

• Hands on and highly action-oriented
• Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
• Positive, enthusiastic and results driven
• Passionate people leader and developer
• Interested in continuous personal growth

Key Responsibilities

People - Coach and Support Your Team

• Create and manage a positive, engaging work culture
• Train, mentor, and celebrate your team
• Fill leadership gaps when needed
• Manage scheduling, time and attendance practices for the market
• Oversee labor strategy and budget
• Collaborate with your managers to hire and support hourly hiring
• Ensure training quality and team development
• Address performance issues promptly and fairly
• Partner with People Team on employee relations
• Help manage change to keep Blank Street evolving smoothly
• Maintain top engagement scores and host market events

Product - Deliver Quality Products

• Represent the Blank Street brand and values to customers and teammates
• Hold your team accountable for food and beverage quality
• Oversee ordering, vendor relations, waste, and inventory when needed
• Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality

Physical Space - Maintain Operational Excellence

• Ensure safety, cleanliness, and presentation of locations
• Prepare stores for weather, new launches, or LTOs
• Solve facility issues quickly
• Work with HQ to improve store design, maintenance, and customer experience

Performance - Drive Financial and Customer Success

• Take ownership of store performance and find growth opportunities
• Maintain NPS and Google review scores
• Build relationships with local businesses to grow brand loyalty
• Stay updated on company tools, processes, and communication
• Identify and address performance gaps
• Share best practices and collaborate with other leaders

Project – Support Business Evolution

• Help with New Store Openings in your region
• Pilot new initiatives and act as a trusted partner for new ideas
• Support marketing and brand collaborations
• Attend training and department meetings

Benefits & Perks

• $85,000 - $120,000 annual salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong, independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable maintaining store safety

What you'll own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Adhere to Health and Safety Regulations and Food Safety Standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we're building the defining food and beverage brand of our generation.

We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.

It all starts with our people and their commitment to make magic happen each and every day.

Sound like you? Keep reading.

The Role

This won't be one store among many. For now, this is Blank Street in your city. A multiple, high-volume flagship locations which will be the highest expression of our brand.

You'll build the team and own the full experience. You're the person who represents Blank Street in your city.

Who You Are

We're looking for someone who is equal parts hospitality-first operator and entrepreneur.

As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection.

As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.

What You'll Own

Hospitality Leader

• Own every drink that leaves your store. Crafted to perfection, every time.
• Keep your store immaculate, front and back of house.
• Lead from the front and set the pace of every shift by jumping in where it matters most

People Leader

• Own recruitment and hire only the highest-potential talent.
• Train your team to become exceptional Blank Street baristas.
• Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
• Build a connected, engaged team through a welcoming environment and thoughtful team events.

PnL Owner

• Design each shift by station with precision, balancing labour productivity with demand.
• Oversee inventory, ordering, and waste with discipline.
• Spot and execute tactical levers to drive store sales.

Change Maker

• Lead rollout of new initiatives in your store(s). Land the "why" and "how" with your team, driving real adoption and enthusiasm.
• Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine

Who are you

• 2+ years of experience leading operations in high-growth hospitality/consumer brands
• Experienced hospitality manager with a background in high-volume environments.
• Proven ability to build, train, and lead a team from the ground up.
• Strong P&L understanding, from labour planning to inventory management.
• Hands-on and highly action-oriented.
• Genuine passion for coffee, matcha, and delivering great customer experiences

Benefits & Perks

• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

About Blank Street

At Blank Street, we're building the defining food and beverage brand of our generation.

We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.

It all starts with our people and their commitment to make magic happen each and every day.

Sound like you? Keep reading.

The Role

We're opening in Liverpool and we're looking for a General Manager to lead it from the ground up.

This won't be one store among many. For now, this is Blank Street in your city. A single, high-volume flagship location which will be the highest expression of our brand.

You'll build the team, launch the store, and own the full experience. You're the person who represents Blank Street in your city.

Who You Are

We're looking for someone who is equal parts hospitality-first operator and entrepreneur.

As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way. You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection.

As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there. We're still building Blank Street as we go, and we look for people who are excited to build it with us.

What You'll Own

Hospitality Leader

• Own every drink that leaves your store. Crafted to perfection, every time.
• Keep your store immaculate, front and back of house.
• Lead from the front and set the pace of every shift by jumping in where it matters most

People Leader

• Own recruitment and hire only the highest-potential talent.
• Train your team to become exceptional Blank Street baristas.
• Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
• Build a connected, engaged team through a welcoming environment and thoughtful team events.

PnL Owner

• Design each shift by station with precision, balancing labour productivity with demand.
• Oversee inventory, ordering, and waste with discipline.
• Spot and execute tactical levers to drive store sales.

Change Maker

• Lead rollout of new initiatives in your store(s). Land the "why" and "how" with your team, driving real adoption and enthusiasm.
• Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine

Who are you

• 2+ years of experience leading operations in high-growth hospitality/consumer brands
• Experienced hospitality manager with a background in high-volume environments.
• Proven ability to build, train, and lead a team from the ground up.
• Strong P&L understanding, from labour planning to inventory management.
• Hands-on and highly action-oriented.
• Genuine passion for coffee, matcha, and delivering great customer experiences

Benefits & Perks

• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong, independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable maintaining store safety

What you'll own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Adhere to Health and Safety Regulations and Food Safety Standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

Add a Spark to the Ordinary…

General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.

Who We’re Looking For

• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee, matcha and customer service
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-tasking skills
• Strong interpersonal communication skills

What You’ll Own

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store’s financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Requirements

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

• $70,000 - $85,000 annual salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Pennsylvania at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

Add a Spark to the Ordinary… 

General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.

Who We’re Looking For

• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Experience working in a unionized environment is a plus
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills

What You’ll Own

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store’s financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Requirements

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

• $65,000 - $75,000 annual salary
  Blank Street, in good faith, believes that the posted salary range is accurate for this role in NYC at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Bonus program 
• 15 days of paid annual leave (on top of company-observed holidays and sick time) 
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits 
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading

Add a Spark to the Ordinary… 

General Managers are central to the success of Blank Street and take full ownership of their four walls. They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintaining strong operational standards through effective inventory and performance management. General Managers are also responsible for hiring great talent, driving business growth and continuous improvement, and may support light project work that contributes to the broader business and their own professional development.

Who We’re Looking For

• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Experience working in a unionized environment is a plus
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills

What You’ll Own

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store’s financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Requirements

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Benefits & Perks

• Bonus program 
• 15 days of paid annual leave (on top of company-observed holidays and sick time) 
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits 
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong, independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable maintaining store safety

What you'll own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Adhere to Health and Safety Regulations and Food Safety Standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

As Blank Street scales, we need someone who can own not just how our content looks, but what it stands for. As our Head of Social, you will define the creative POV across our social channels and ensure that what we publish builds long-term brand equity, not just short-term noise. Reporting into our Global Creative Director, you’ll partner closely with US & UK Marketing to shape a cohesive, scalable content system that reflects who we are as a brand, and protect that standard as we grow.

What You’ll Own

• Define and evolve the creative POV across all social platforms.
• Build a clear content framework that balances brand storytelling, product education, and campaign support.
• Lead and develop members of the content team, raising the bar for craft and clarity.
• Partner cross-functionally with Marketing to translate campaign goals into brand-led executions.
• Establish a scalable visual and editorial system that can grow with the business.
• Own insights and reporting in partnership with Marketing, using data to inform creative decisions without diluting brand integrity.

Who We’re Looking For

• A strong creative leader with a distinct, defensible point of view.
• Experience owning social strategy and creative direction at a high-growth lifestyle, fashion, or beauty brand.
• Comfortable presenting to senior stakeholders and advocating for brand-first thinking.
• Experienced in building systems, not just campaigns.
• Deep understanding of how social platforms shape brand perception.
• High standards for taste, clarity, and cultural relevance.

Requirements 

• 8–10+ years in creative, brand, or social leadership roles.
• Clear ownership of a social channel or brand ecosystem.
• Experience managing and developing creative talent.
• Portfolio demonstrating both aesthetic strength and strategic thinking.

Benefits & Perks 

• $120,000 - $140,000 annual base salary
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity offering, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Equity package
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
• Regular social outings with the team
• Free Blank Street swag

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong, independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable maintaining store safety

What you'll own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Adhere to Health and Safety Regulations and Food Safety Standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention to detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary... 

We’re looking for an Interior Designer who is passionate about creating exceptional consumer experiences and excited to be part of our expansion.

In this role, you will support all phases of the design and build process—from test fits and concept design through construction administration - with a strong focus on FF&E selection, as well as materials and supplier research and documentation.

What You’ll Own

• Support the design, documentation, and execution of multiple high-quality projects by collaborating with all internal and external teams
• Assist with key initiatives from creation to implementation
• Contribute to ideating the conceptual framework for projects
• Work with the Design team and wider global team to maintain an on-brand project aesthetic appropriate to the market
• Provide regular updates to management and the project team, and work alongside and receive mentorship from Senior Designers.
• Assist in coordinating with external consultants throughout the design process
• Support the determination and organisation of functional requirements, programming, space planning, and code analysis
• Help ensure design deliverables follow brand standards, including quality assurance policies and procedures
• Assist the Real Estate team in the due diligence process as needed
• Develop FF&E proposals, coordinating with suppliers and tracking communications, lead times, and budgets.
• Research and evaluate new materials and suppliers, manage sample and prototype orders, and document all related communications.

Requirements

• BArch / MArch degree in a design or design-related field, including but not limited to Interior Design or Architecture
• 5+ years of professional design experience in commercial or hospitality projects
• Proven ability to support and contribute to both design concepts and technical documentation across multiple project phases.
• Solid understanding of materials, finishes and space planning.
• Excellent oral, written, and graphic communication skills;
• Strong problem-solving skills and a proactive, detail-oriented approach to your work.
• Experience working in collaborative design teams and contributing to project coordination.
• Excellent organisational and ‘people’ skills.
• Proficient in the following programs: BIM (Revit), all things Google, Bluebeam, Adobe Creative Suite
• Possess a strong eye for FF&E selection and a passion for supplier and materials research.

Benefits and Perks

• Equity package
• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Access to 1Rebel off-peak classes at the sites near our office, for free!
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

*Portfolios must be submitted for consideration
**This role is based in London, and periodic travel may be required

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

We’re looking for a Senior Accountant who is excited to help scale Blank Street’s accounting function with rigor, structure, and strong ownership. If you thrive in detail-heavy, execution-focused environments and take pride in keeping financial records accurate, timely, and compliant, this role is for you. You’ll own core accounting workflows including month-end close, balance sheet reconciliations, and statutory reporting, while strengthening processes that support a fast-moving, growing business. You’ll also partner closely with Finance, Operations, People, and external parties as a go-to resource for accounting execution, audit support, supplier queries, and process improvement. This in-person role is based in our London office and reports to the UK Finance Director.

What You’ll Own

Manage UK statutory and group reporting (UK GAAP & IFRS) and intercompany accounting across international entities

• Prepare timely, accurate and complete monthly, quarterly and annual financial statements
• Research, calculate, and document areas of significant judgement and estimates, including emerging or complex accounting treatments
• Own intercompany journals and reconciliations between entities

Collaborate on period-end close and balance sheet integrity

• Perform period-end close of the general ledger, including preparation and posting of journal entries and accruals
• Reconcile balance sheet accounts and maintain supporting schedules

Support day-to-day accounting operations and vendor payments

• Provide operational support, including reviewing invoices and resolving vendor issues
• Oversee timely and accurate vendor and expense payment processing in line with contractual terms and internal policies and procedures

Build and improve accounting policies, controls, and processes

• Develop and maintain documentation for key accounting policies and procedures, including internal controls
• Proactively evaluate and implement improvements to processes and procedures

Partner on tax and audit deliverables

• Liaise with internal and external partners to support timely preparation of quarterly and annual tax filings (for example sales, use, property, corporate, payroll) across multiple jurisdictions
• Support annual audit and quarterly review processes with external auditors

Deliver ad-hoc analysis and research

• Perform ad-hoc research and analysis using information from various systems

Who We’re Looking For

• Bachelor’s degree in Accounting, Finance, or a related field.
• 3+ years of accounting experience, preferably in a mix of public accounting and retail or hospitality environment in UK/Europe.
• Qualification (ACA, ACCA, CIMA) preferred.
• Strong understanding of both UK GAAP & IFRS accounting principles and financial reporting.
• Experience with NetSuite or similar ERP system.
• Experience with Coupa or similar billing and invoicing accounting software.
• Proficiency in Microsoft suite of products, particularly Excel (VLOOKUPS and Pivot Tables at a minimum).
• Ability to identify and solve problems and clearly communicate solutions.
• Ability to work independently own deliverable timelines and communicate workstream issues.
• Approaches work with a team mindset and understands the importance of cross-functional communication

Benefits & Perks

• Equity package
• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Access to 1Rebel off-peak classes at the sites near our office, for free!
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events
  
  

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Who We’re Looking For

• A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
• A reliable employee who is able to effectively manage time and priorities, including during busy rush periods, where a sense of urgency is necessary
• Passionate about creating delicious coffee and other cafe beverages
• A strong, independent problem solver with proven multi-tasking and communication skills
• Someone who is curious, adaptable and always willing to learn
• Comfortable working in a team or independently
• Comfortable maintaining store safety

What you'll own

• Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
• Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks
• Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverages to retain their freshness and quality
• Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Adhere to Health and Safety Regulations and Food Safety Standards at all times
• Full and complete knowledge and adherence to all product, service and brand training playbooks
• Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Full Time: 35 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store.

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

About Blank Street

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Start Something Extraordinary…

As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality products through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of your store, your customers and your teams’ best interests. You would be one of the first staff members to work in this location, which means you get the exciting opportunity to set the tone and create lasting connections in the neighbourhood.

Who We’re Looking For

• Love for cafe culture and people
• Friendly, open and approachable person who is able to work well with others
• Strong knowledge of coffee and equipment is a must
• Strong decision-making and multi-tasking skills
• Strong interpersonal communication skills
• Passionate about delivering excellent customer connections to create a regular customer base
• Able to work at a fast pace in high-volume environments
• Be an exemplary ambassador of our brand to new neighbourhoods

What You’ll Own

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution-focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Requirements

• Experience in the customer service or hospitality industry
• Availability that meets the needs of our cafes
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK