About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

About This Role

Blank Street's Digital Product team builds and continuously elevates the digital tools and systems that enable a best-in-class customer and in-store experience across every touchpoint. This includes our mobile app, POS, and internal tools.

In this role, you will support the strategy, development, and day-to-day improvement of our consumer and employee-facing products.

You will spend a lot of time helping existing products run better, while also supporting the development and rollout of new products and features. That means gathering feedback from the field, triaging bugs and issues, translating what we are hearing into clear fixes for engineering, and supporting rollout and training so changes land smoothly.

We’re open to a range of experience levels, if a more experienced candidate is a great fit, we’re open to leveling the role accordingly.

Over time, we want you to grow into a builder who can proactively prototype solutions and workflows (using AI-assisted development tools) to help the team move faster.

Your work is structured around three pillars:

1. Product Strategy & Research understand user problems, gather feedback, and help shape what we build.
2. Execution triage issues, support launches and rollout, write documentation, and prototype solutions.
3. Product Insights & Analytics track metrics, analyze performance, and use data to inform decisions.

This role is based fully in-person at our London office.

What You’ll Do

Product Strategy & Research

• Collaborate on Product Strategy: Work alongside product managers, designers, and engineers to define product requirements, conduct market research, and shape product roadmaps. Understand user needs and business goals to identify new opportunities.
• Gather and synthesize user feedback: Collect feedback from baristas, operators, and customers, identify pain points, and translate them into pragmatic improvements.

Execution

• Triage issues and improve core workflows: Partner with the field and support teams to capture bugs and pain points, reproduce issues, and translate them into clear tickets, acceptance criteria, and fixes for engineering.
• Support launches, rollout, and training: Help plan releases, build training and enablement materials, and support rollout to shops so changes land well in the field.
• Support product development: Create and maintain clear documentation, product requirements and user stories, to keep the team aligned on goals and deliverables. Assist across the full product lifecycle from ideation to launch.
• Vibe code solutions: Use AI-assisted dev tools, no-code platforms, and scrappy prototypes to test and validate ideas quickly before we commit engineering resources.

Product Insights & Analytics

• Track and analyze metrics: Define, track, and analyze product metrics and KPIs. Gather data to understand product performance and inform future decisions.
• Build reporting and dashboards: Create and maintain dashboards and reports that give the team visibility into product health, adoption, and engagement.
• Support experimentation: Help design and analyze A/B tests to validate product hypotheses.

Who You Are

• 2+ years in a product-adjacent role (e.g., product management, product marketing, business analysis, operations/strategy with significant product exposure).
• Evidence you can ship: you’ve contributed to launching or improving a digital product, feature, workflow, or process end-to-end (problem → solution → rollout/measurement).
• Hands-on experience using AI-assisted build tools (e.g., Cursor, Claude, Copilot, v0, Replit) to prototype, automate workflows, or ship working solutions.
• Comfort operating in a fast-moving, cross-functional environment (Product, Design, Engineering, Ops/Field teams), with frequent context switching.
• Bonus Points:
  • A portfolio of things you’ve built with AI tools (side projects, prototypes, internal tools, automations).
  • Experience with product execution tools like Linear, Asana, Notion (or similar).
  • Familiarity with automation/no-code tools (Zapier, Make, Airtable, Retool, etc.).
  • Exposure to consumer tech, retail, hospitality, or multi-site operations.

Benefits & Perks

• Equity package
• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Access to 1Rebel off-peak classes at the sites near our office, for free!
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

About Us

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Like the sound of this? Keep reading.

At Blank Street, we’re building thoughtful, beautifully designed experiences, both in-store and digitally. We’re looking for a Digital Designer to join our Product Design team and own design execution across internal storytelling and digital product touchpoints.

As a Digital Designer, you will split your time between two core areas: (1) creating polished presentations and internal materials (decks, how-to cards, pamphlets) that tell clear stories for internal and external audiences, and (2) contributing to the design of our app, website, and internal tools alongside the product team.

You bring a curious and creative mindset, capable of translating ideas and feedback into polished visual outputs and engaging digital experiences. You are comfortable iterating on work based on feedback, refining designs as projects evolve, and maintaining a high standard of quality across all touchpoints. Attention to detail, visual clarity, and a passion for learning are key, and experience with AI-powered design tools or systems is a plus.

What You’ll Own

Internal Storytelling & Presentations

• Own the creation of investor decks, internal decks, how-to cards, pamphlets, and partner-facing materials
• Ensure fast turnaround, clear narrative structure, and consistent brand quality across all materials
• Collaborate with cross-functional teams to translate complex ideas into clear, well-designed communication

Mobile App & Loyalty Design

• Support the design and delivery of features across the consumer app and loyalty program
• Take ownership of design tasks and features, working independently from brief to final output

Web Presence & E-commerce

• Contribute to the website and e-commerce experience, maintaining a consistent, high-quality visual standard

Across All Pillars

• Collaborate with designers and cross-functional partners to bring ideas to life, from early concepts through to polished final outputs
• Refine and iterate on designs based on feedback, confidently navigating multiple rounds of input
• Contribute creative ideas and a fresh perspective to everyday design challenges

Requirements

• 2+ years of experience minimum in a product design, user experience, or equivalent role, with demonstrated experience working on digital products or presentation/visual communication design
• Strong proficiency in Figma, with experience using it to design and iterate on digital product experiences
• Skilled in Adobe Creative Suite and other modern design tools
• Comfortable working collaboratively with designers and cross-functional partners, iterating based on feedback
• Strong visual sensibility with a keen eye for layout, typography, and composition
• Detail-oriented, organised, and able to manage multiple tasks and deadlines
• Creative, proactive, and motivated to contribute ideas that elevate the quality of our digital experiences
• Familiarity with AI-powered design tools or systems is a plus

Benefits & Perks

• Equity package
• Private health and dental insurance
• 25 days of annual leave (on top of bank holidays), along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Access to 1Rebel off-peak classes at the sites near our office, for free!
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

About Blank Street

Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we’ve built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we’re shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences.

Add a Spark to the Ordinary

At Blank Street, we’re building thoughtful, beautifully designed experiences, both in-store and digitally. We're looking for a Senior Product Designer to join our Product Design team to help drive exciting initiatives. As a Senior Product Designer, you will own the design of our consumer app and internal tools, combining user research, a strategic mindset, and design skills across both UX and Visual to deliver stellar customer experiences. You are not only a craft expert across UX and visual design, but also a strategic partner who helps shape what we build and why. 

You bring a strong point of view grounded in research and data, and you are comfortable navigating ambiguity to define product direction. You translate insights into actionable design strategies, aligning user needs with business goals. You advocate for the customer at every stage, ensuring that design decisions are intentional, scalable, and impactful. This role is fully in-person and based out of our Brooklyn, NY office. 

What You’ll Own:

App Experience Design

• Lead the end-to-end design process for the consumer app, from discovery and research through concept development, design execution, and post-launch iteration
• Design holistic experiences — systems, flows, and interfaces — that are intuitive, elegant, and scalable
• Create wireframes, high-fidelity designs, and prototypes to communicate ideas effectively

Internal Tools Design

• Own the design of internal tools that support operations, store teams, and other internal users
• Ensure internal-facing products are intuitive and reduce friction in day-to-day workflows

User Research & Insights

• Plan and conduct user research to uncover insights, validate hypotheses, and inform product strategy
• Translate research findings into clear product opportunities, frameworks, and design directions
• Champion a user-centered and data-informed design culture, advocating for best practices across teams

Collaboration & Standards

• Partner closely with product and engineering to shape roadmaps and prioritize initiatives based on user and business impact
• Serve as a steward of the team’s design system, ensuring consistency, quality, and scalability across platforms while sharing ownership with the broader team
• Present and communicate complex ideas and design rationale to stakeholders at all levels
• Explore and integrate AI-driven opportunities into the product experience where relevant

Requirements: 

• 5-7 years of experience minimum in a product design, user experience, or equivalent role, with demonstrated leadership on complex digital products
• Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business
• Strong foundation in user research methodologies (qualitative and quantitative), including user interviews, usability testing, journey mapping, and synthesis of insights into product direction
• Experienced, innovative and forward-thinking designer who can demonstrate leadership of medium-scale projects from concept to completion - research, approach, design strategy, systems, and implementation
• Experience contributing to and evolving design systems and tokens in partnership with engineers.
• Experience working with generative AI, personalization systems, or recommendation engines
• Proven interpersonal skills, stakeholder relation skills, and ability to work in a team environment
• Strong storytelling with excellent verbal, written and visual communication skills
• High proficiency in the use of tools such as Figma as well as Adobe Creative Suite, Keynote, and Google Slides

Benefits & Perks:

About Blank Street

Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we’ve built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we’re shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences.

Add a Spark to the Ordinary

Corporate IT is a critical enabler of how Blank Street grows, powering our teams to move fast, stay connected, and operate securely at scale. This role leads the strategy and execution of Corporate IT, with clear decision-making ownership and close, dotted-line partnership with Field IT leads across the US and UK to ensure a seamless, high-performing experience across every store and office.

What You’ll Own:

• Corporate IT strategy and operating model (support intake, prioritization, escalation, documentation)
• Dotted-line partnership with Ishaq (UK Field IT) and alignment with the US Field IT hire — you set global strategy and standards, local teams execute
• Security fundamentals: identity, access, endpoint security posture, incident readiness
• MDM and endpoint standards: provisioning, compliance, refresh cycles, secure configuration baselines
• SaaS consolidation: reduce sprawl, manage vendors, improve cost and risk controls
• Training and enablement: onboarding/offboarding, security hygiene, self-serve playbooks
• AI enablement and governance: safe usage policy, approved tools, training, evaluation of new tools
• Field IT alignment (US + UK): standards, tooling alignment, decision-making, escalations

Who You Are:

• Senior operator who can set strategy and build an IT operating model from scratch — this is a greenfield function
• Strong security and risk mindset with practical, hands-on execution
• Clear communicator who can train and influence across the business, from store teams to executives
• Comfortable working across geographies (US + UK) and multiple retail sites
• Experience with AI governance and establishing safe usage policies across an organization

Requirements: 

• 8+ years in Corporate IT, IT Operations, Security, or related roles
• Hands-on experience with identity/access management and endpoint management (MDM)
• Experience consolidating SaaS tools and managing vendors/budgets
• Experience operating across multiple sites and geographies
• Experience building or scaling an IT function (not just maintaining an existing one)
• Familiarity with AI tool governance and policy development is a plus
• Background in retail, hospitality, or multi-site consumer businesses is a plus

Benefits & Perks: