At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Games is looking for a passionate Director, Workplace Services. This role will be a leader for the Workplace Services North America team, ensuring the studio environments meet high standards for operational effectiveness, efficiency and stakeholder needs.

The Director should have proven experience working in a cross-functional capacity to deliver results in a fast-paced environment. This opportunity seeks a proactive leader with a consistent record in facilities management.

This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. 

WHAT WE DO

• The Workplace Services team supports the core business through operational excellence, quality vendor partners and cross-functional collaboration.
• We create a creative, supportive, and safe working environment for the staff at Rockstar.
• We manage and develop hard and soft services, including maintenance, security, cleaning, and space utilization.
• We ensure the site complies with all relevant compliance and legislation.
• We partner with senior leadership to drive proactive real estate strategies, leasehold improvement, and capital expenditure projects.

RESPONSIBILITIES

• Oversee all facility services and programs for the North America bi-coastal portfolio with a focus on efficiency, performance, and innovation.
• Proactively engage with and support studio leads, ensuring their operational needs are consistently met.
• Conduct structured site visits to support the local Workplace Services Manager. Identify and address issues with the ability to resolve in a timely manner.
• Lead, coach, and manage the performance of the North America Workplace Services Managers.
• Collaborate with other regional Workplace leads to ensure consistent approach and quality of execution.
• Develop, manage, and report on Workplace budgets, forecasts, and KPIs.
• Partner with other Workplace Services teams such as Project Management, Real Estate, Health & Safety and Administration on delivery of services.

REQUIREMENTS

• 10+ years of proven multi-site facilities management experience with 5+ years of experience leading senior managers.
• Demonstrated experience leading cross-functional teams to drive improvements and maintain operational efficiency standards across multiple locations.
• Independently able to take objectives from conceptualization to execution.
• Strong communication skills with the ability to build relationships with key partners across all levels of an organization, influence decision making, and gain consensus to drive key initiatives.
• Experience with the design and management of new office builds, renovations, relocation, or construction projects, maintaining high standards across operational and support spaces.
• Experience leveraging data to improve and execute preventative maintenance plans.
• Knowledge of HVAC, plumbing, and electrical systems including proficiency in reading schematics and mechanical drawings.
• Ability to efficiently manage and prioritize multiple needs with accuracy and attention to detail.
• Experience employing data to identify trends and inform facilities management decisions, optimize service delivery, and operations.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• CFM - Certified Facility Manager.
• OSHA 10 Certification.
• Experience with ticketing systems and management software (Monday.com, Service Now, OfficeSpace a plus).
• Prior experience operating in a studio or production environment.

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.                             

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

#LI-AN1

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. 

Rockstar is on the lookout for a talented Workplace Technician who is passionate about creating a safe, supportive and creative working environment.

This is a full-time, permanent and in-office position based in Rockstar’s state-of-the-art game development studio in Edinburgh, Scotland. 

WHAT WE DO

• The Rockstar Workplace Services Team (WPS) is responsible for ensuring the workplace, building, facilities, and services work harmoniously together to support the core business.
• We create a creative, supportive, and safe working environment for the staff at Rockstar.
• We manage and develop both hard and soft facilities services, including building maintenance, security, cleaning, catering, and space utilization and strategy.
• We ensure the site complies with all relevant guidance and legislation.
• We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.

RESPONSIBILITIES

• Responsibility for the building and facilities services at Rockstar North, ensuring a safe, comfortable, and supportive environment is provided proactively for staff and visitors.
• Oversee all aspects of planned, reactive and compliance maintenance. This includes identifying tasks, the creation of maintenance schedules, organizing contractor attendance, and planning on site visits.
• Conducting site inspections, ensuring issues are proactively found, allocated, prioritized, and fixed within agreed SLA’s.
• Management of ergonomics systems – desk set ups, BMS & lighting control.
• Perform minor on-site repairs in line with inspection or site raised tickets. Controlling, monitoring, and purchasing of maintenance stock and consumables.
• Coordinating work performed by outside contractors/vendors ensuring adherence to security and visitor processes.
• Working closely with the Workplace Manager on the day-to-day operation of Workplace Services contracts such as cleaning, waste, drinks delivery services.
• Update trackers and management systems and produce reports to feed into the wider WPS team.
• Coordinate, plan and execute designated improvement projects ensuring all work is complete to a high standard and communications with key stakeholders upheld.
• Always ensure full compliance with legal and statutory requirements, including Health & Safety, COSHH, RAMS reviewing etc.
• Work collaboratively with colleagues in WPS Security Team to ensure that risks, security measures and issues are being recorded, monitored and reported.

REQUIREMENTS

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• PAT training.
• Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.
• Experience with work order ticketing systems, space management tools and construction project management platforms.
• Experience with AutoCAD.
• Experience with Helvar.

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.  

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

#LI-EM1