As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.

What You'll Be Doing:

New Business Acquisition

• Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
• Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
• Engage channel partners in joint go-to-market motions, leveraging their reach and relationships

Account Management

• Own and grow key enterprise accounts across multiple verticals
• Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
• Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
• Act as a trusted advisor, delivering insights and value beyond the initial sale
• Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value

Sales Execution & Forecasting

• Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
• Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
• Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
• Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
• Handle objections and pricing conversations with clarity, confidence, and professionalism
• Consistently meet or exceed quarterly and annual revenue targets
  
  

Market Intelligence & Strategy

• Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
• Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
• Operate with urgency, professionalism, and high standards of customer care

What You'll Bring:

Experience

• 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
• Track record of consistently exceeding quota and driving territory growth
• Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
• Strong experience with direct sales and partner-driven go-to-market models

Skills

• Proficient in discovery, objection handling, and closing
• Deep knowledge of MEDDPICC and value-based consultative sales approaches
• Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
• Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
• Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong

Preferred Qualifications:

• The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
• An entrepreneurial mindset with a proactive, self-starter attitude
• A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
• A collaborative and team-oriented; able to work cross-functionally and build internal champions
• Thoughtfulness, self-awareness, and composed under pressure

#LI-Remote

THE ROLE 

Women's Activewear - Sourcing Manager, Bangladesh

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Apparel, Women's activewear function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on the Women's Activewear category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

Responsibilities

• Scout for vendor partners in India who can manufacture high quality products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions

Qualifications

• Experience: 10 year + sourcing and merchandising experience in apparel, women's activewear categories with high-end national brands in United States
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Product Development: Deep understanding of the product development process, utilizing factory and vendor expertise to effectively bring new products to market in speed.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

Role

Senior Technical Marketing Engineer – Zscaler Private Access (ZPA).We are seeking a highly qualified Senior Technical Marketing Engineer to join our team. This is a hybrid position based in Bengaluru, reporting directly to the Director of Product Management within the Product Management organization.

As a Technical Marketing Engineer operating within the Product Management function, you will serve as the essential technical liaison between engineering innovation and market execution. Your responsibilities will include translating complex product capabilities into compelling technical content—including comprehensive whitepapers, detailed architectural guides, and high-impact demonstrations—while ensuring our field teams possess the necessary technical proof points to secure competitive victories.

Key Responsibilities

• Serve as the ZPA product specialist across connectors, segmentation, user-to-app policy architecture, and Zero Trust Exchange integration.
• Handle field Product Engagement Requests and represent ZPA in deep-dives, architecture reviews, and proof-of-value engagements.
• Enable the field via training, deal-specific technical consultation, and scalable sessions to build Sales Engineer competency.
• Support critical deal closures with technical proof points, competitive positioning, and hands-on help during evaluation cycles.
• Improve deployment and adoption by finding gaps, driving fixes, and translating field feedback into action with cross-functional teams.
• Own ZPA collateral and demos: maintain the library, build high-impact demos, create Day 2 operations content, and deliver competitive analysis.

Who You Are (Success Profile)

• Deeply committed to the mission, acts with integrity, and drives outcomes with a bias for action.
• Seeks challenges, enjoys finding solutions, and tackles complex issues for maximum impact.
• Prioritizes team success and builds trust through constructive challenge, directness, and clarity.
• Brings a growth mindset, invests in self-development, and actively seeks feedback to improve.
• Balances speed and quality in a high-growth environment with a strong focus on execution.

What We’re Looking for (Minimum Qualifications)

• 5–7 years in technical roles such as Systems Engineering, Technical Marketing, Solutions Architecture, Technical Account Management, or Product Management.
• Deep understanding of ZTNA architectures, including application connectors, identity-aware proxying, micro-segmentation, and least-privilege access.
• Hands-on experience with SASE/SSE platforms, VPNs, SD-WAN, and network security products, and the ability to explain how ZPA replaces legacy approaches.
• Proven success creating technical collateral (whitepapers, deployment guides, competitive analyses, technical blog posts) used by field teams, and translating complex architectures into clear content.
• Experience delivering live product demos and technical training for internal sales teams, channel partners, and customers.

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with Zscaler Private Access or comparable ZTNA platforms.
• Experience with AWS/Azure/GCP, VPC/VNet, Okta/Azure AD (Entra ID), endpoint management, and Docker/Kubernetes with modern app architectures.
• Knowledge Python/Bash/JavaScript skills for prototypes/PoCs/tooling, plus GenAI + prompt engineering for content, research, and testing.

Role 

We are looking for a Senior Sales Engineer - Public Sector to join our SE India team. This is a hybrid role based in Gurgaon, reporting to the Senior Manager, Sales Engineering. 

You will join a global group of professionals passionate about driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of cloud transformation by aligning with regional leadership and engineering to deliver strategic solutions that solve complex customer challenges.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful deployments

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or equivalent combination of education and experience
• Extensive experience as a Sales Engineer or systems integrator within the enterprise space
• Hands-on expertise in installing, configuring, and managing routers, switches, and network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Advanced experience with GPO, Active Directory/LDAP, and SSO/SAML
• Deep technical knowledge of HTTP and web security technologies, including proxies, caches, and firewalls
• Proven ability to install, configure, and manage macOS, UNIX/Linux, and Windows systems in complex environments

#LI-Hybrid

#LI-SP4

What This Role Is

Manifest Global operates four brands across 50+ countries, each serving a different part of the international education ecosystem. Cialfo works with 2,000+ schools and the counsellors inside them. BridgeU serves international schools across the UK, Europe, and the Middle East. Explore works with university partners on their international recruitment strategy. Kaaiser has been placing students from India and Southeast Asia into universities across Australia, the UK, Canada, and beyond since 1997.

Each of these businesses has a distinct audience, a distinct stage of market maturity, and a distinct story to tell. Right now, the content function that serves them is fragmented. There's no central engine, no shared infrastructure, no consistent standard for how Manifest's brands show up in writing across any channel. That gap is real and it costs us.

This role builds the engine that closes it.

The Head of Content, B2B will design and run a centralised content function that serves all four brands the way a high-performance internal agency would. You'll own the strategy, the team, the systems, the quality standard, and the connection between content output and commercial outcome. This is not a writing role or a channel management role. It's an operational leadership role for someone who thinks in systems, builds for scale, and understands that content without commercial consequence is just production.

What Makes This Role Different

Most senior content roles sit inside a single brand with a single ICP and a reasonably stable strategy. This one sits across four brands with different buyer types, different competitive landscapes, and different levels of market awareness.

That's genuinely complex. The person who does it well has to context-switch between the counsellor audience at Cialfo, the university admissions audience at Explore, the international school leadership audience at BridgeU, and the student-facing and agent-facing audiences at Kaaiser, without losing the thread of what makes each brand distinct. They also have to hold the group-level narrative together, making sure Manifest's overall positioning is coherent even when the brand-level stories are pointing in different directions.

The content landscape itself is also shifting fast. The channels, formats, and tools that defined B2B content marketing three years ago are not the ones that will define it three years from now. The person in this seat needs to be genuinely ahead of that shift, not catching up to it. That means going well beyond LinkedIn and traditional content playbooks, and it means using AI as a real capability multiplier rather than a productivity shortcut.

The Manifest group is growing while the broader overseas education sector is contracting. The content function that tells that story well, across the right channels, to the right audiences, at the right moment in their decision journey, is a genuine commercial lever. Building that function from this seat is the opportunity.

What You Own

Content strategy across all four brands

• Define distinct content strategies for Cialfo, BridgeU, Explore, and Kaaiser, grounded in the specific ICP, market maturity, and commercial goals of each business
• Translate those strategies into content-led growth plans that connect directly to pipeline, sales enablement, and customer education, not just traffic and engagement metrics
• Build and maintain the founder and authority-driven narratives that shape how each brand is perceived in its market, working closely with leadership to develop thought leadership platforms that earn attention rather than just occupy space
• Go beyond what B2B content has traditionally looked like: video, audio, community, interactive formats, channel partnerships, and distribution models that most content teams in this space haven't tried yet

The central content engine

• Design and operate a centralised content team structured as an internal agency, with clear pods, resource allocation across brands, and defined workflows that can scale without constant intervention
• Own the infrastructure: editorial calendar systems, production workflows, quality control frameworks, briefing standards, and the feedback loops that keep output improving over time
• Build AI into the team's operating model from the ground up, not as an experiment but as a core capability. Identify where AI accelerates ideation, research, production, and distribution, implement it, and build the team's fluency so that the function gets faster and better as the tooling improves
• Set the quality standard and hold it across every piece of content that goes out under any Manifest brand

Team leadership

• Lead a team of writers, strategists, freelancers, and agencies, and build second-line leaders who can run significant parts of the function independently
• Hire well and structure the team for the work it actually needs to do, not the work a generic content team does
• Actively develop the team's AI literacy, advocate for AI adoption across the broader marketing function, and model what it looks like to use these tools with judgment rather than just enthusiasm
• Move the function from execution support to strategic growth partner, which means changing both the team's capability and how the rest of the business thinks about what content is for

Content to revenue alignment

• Partner with Marketing, Sales, and Leadership across all four brands to ensure content is driving pipeline, supporting sales conversations, and educating customers in ways that move them forward
• Build systems to track content ROI and conversion impact, not vanity metrics. Know what is working, why it is working, and where to invest next
• Be the person who can sit in a commercial review and speak about content's contribution to the business in terms that the commercial team finds credible

Distribution and performance

• Own not just creation but distribution strategy, with a clear view of what each channel requires and how they work together. LinkedIn is part of that picture, not the whole picture
• Bring genuine curiosity to distribution channels and formats that most B2B content teams in this sector haven't fully explored: community-led content, podcast and audio formats, co-created content with university and school partners, event-based content systems, and whatever else the evidence suggests is worth building
• Build AI-assisted distribution and optimisation into the team's workflow, using it to personalise at scale, test faster, and improve performance without proportionally increasing headcount
• Continuously optimise based on performance data, and build the team's capability to do the same without needing direction on every decision

What Success Looks Like

The markers below reflect where the content function is today. We'll calibrate the specifics once you're in the seat. These are directional, not fixed.

You'll start by building a clear picture of what exists across the four brands, what's working, what's missing, where the quality gaps are, and where the highest-leverage places to invest are. You'll have a point of view on where to build first and which channels and formats are most underexploited.

From there, the content engine will be taking shape. Editorial systems will be running. The team will have clear structure and clear ownership. AI will be embedded in how the team works, not bolted on. At least some of the brand narratives will be sharper than they were before you arrived, and there will be early evidence of content contributing to pipeline rather than just producing output.

Over time, Manifest will have a content function that the commercial teams across all four brands actively rely on, that builds genuine market authority for each brand, and that runs with enough infrastructure and second-line leadership that it doesn't depend on you being in every decision. That's what a well-built content engine looks like.

The specifics will be calibrated once you're in the role. The direction won't change.

What You Bring

You have twelve to fifteen years in B2B content, content marketing, or brand strategy, and a meaningful part of that has been building and running functions rather than contributing to them. You've managed multi-brand or multi-product content before. You've led teams of five to twenty or more people. You know what it takes to build the systems that make a content team consistent and scalable, and you've done it in environments where the commercial expectations were real.

You think in workflows and resource allocation, not just editorial calendars. You've built briefing systems, quality control frameworks, and production infrastructure. You understand that the operational side of a content function is what makes the creative side sustainable.

You're commercially literate. You can connect a content decision to a business outcome and have that conversation with a sales leader or a CFO without needing to translate. You've built attribution and reporting systems that tracked something more meaningful than page views, and you know what good content ROI measurement actually looks like in practice.

You have a genuinely expansive view of what B2B content can be. You've built beyond LinkedIn and the standard playbook, and you have real examples of formats, channels, or distribution models that most teams in your space weren't doing. You're not done exploring.

You're openly enthusiastic about AI as a creative and operational tool. You've used it seriously, not just dabbled. You have a clear view of where it accelerates good work and where it produces mediocre output at speed, and you know how to build a team that uses it with that kind of judgment. You advocate for AI adoption because you've seen what it enables, not because it's the current thing to be seen adopting.

You can context-switch across different brand voices, buyer types, and market stages without losing clarity on what each brand needs. You've done this before, either in a multi-brand role or in an agency environment where the client roster demanded it.

Most importantly, you read the description of what Manifest is building across four brands and thought: I know exactly how to build the content function this needs. That's who this role is for.

Why Manifest

Manifest Global is building the infrastructure for global human capital mobility, connecting students, schools, universities, and employers across 50+ countries. Our portfolio spans Cialfo (AI-powered college counselling, 2,000+ schools), BridgeU (university guidance for international schools globally), Kaaiser (trusted study abroad counselling since 1997 across India and Southeast Asia), and Explore (AI-powered university outreach, 1,000+ university partners). Together, we move talent across borders at scale. $700B flows annually in remittances from migrant workers. 85M workers will be missing from developed economies by 2030. We're building the operating system that changes that.

For this role specifically, content is one of the primary ways Manifest's brands build authority and generate pipeline in markets where trust is the deciding factor. The counsellors, school leaders, university admissions officers, and agents that our brands serve are all operating in a world with a lot of noise. The content function that cuts through that noise, consistently, across four brands and multiple markets, is doing genuinely high-leverage work. Building that function from this seat is the opportunity.

Manifest Global is building the infrastructure for global human capital mobility, operating across 50+ countries with $80M raised from Tiger Global, SIG, and Square Peg.

ABOUT THE TEAM 

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re looking for

 A Lead Generation Specialist to support our Sales Team by identifying, qualifying, and nurturing potential SME customers who could benefit from commercial finance solutions. You will be the first point of contact for many of our customers, playing a crucial role in understanding their business needs and setting them up for success with our Business Finance Specialists.

Some of the things you’ll be doing:

• Identifying and qualifying high-potential SME leads across inbound and outbound channels
• Engaging prospective customers via calls, emails, and digital platforms to understand their finance needs
• Conducting initial discovery conversations to assess eligibility and fit for funding products
• Maintaining accurate and detailed records of customer interactions in Salesforce
• Working closely with Sr Business Finance Specialists to hand off qualified leads
  Contributing to improving outreach strategies and conversion processes
• Keeping up to date with market trends, products, and lending partners
• Sharing insights, lead quality feedback, and trends with sales and marketing teams

What makes you a great fit:

• 1–3 years of experience in a lead generation, telemarketing, inside sales, or B2B sales support 
• Exposure to financial services, fintech, or SME lending is a strong plus
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and meet lead qualification targets
• A proactive and self-starting attitude, with a focus on delivering value
• Experience with CRM systems like Salesforce is desirable
• Passion for helping small businesses grow
  
  

WHAT YOU WILL GET IN RETURN 

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM 

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re looking for

 A Business Development Specialist to support our Sales Team by identifying, qualifying, and nurturing potential SME customers who could benefit from commercial finance solutions. You will be the first point of contact for many of our customers, playing a crucial role in understanding their business needs and setting them up for success with our Business Finance Specialists.

Some of the things you’ll be doing:

• Identifying and qualifying high-potential SME leads across inbound and outbound channels
• Engaging prospective customers via calls, emails, and digital platforms to understand their finance needs
• Conducting initial discovery conversations to assess eligibility and fit for funding products
• Maintaining accurate and detailed records of customer interactions in Salesforce
• Working closely with Sr Business Finance Specialists to hand off qualified leads
  Contributing to improving outreach strategies and conversion processes
• Keeping up to date with market trends, products, and lending partners
• Sharing insights, lead quality feedback, and trends with sales and marketing teams

What makes you a great fit:

• 1–3 years of experience in a lead generation, inside sales, or B2B sales support 
• Exposure to financial services, fintech, or SME lending is a strong plus
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and meet lead qualification targets
• A proactive and self-starting attitude, with a focus on delivering value
• Experience with CRM systems like Salesforce is desirable
• Passion for helping small businesses grow
  
  

WHAT YOU WILL GET IN RETURN 

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM:

Funding Options by Tide is a Commercial Credit Broker. We will help as many customers as possible get the right finance, through effective conversations - taking the time to understand about the businesses they engage with (how they work, growth plans, challenges, their experience of finance so far) and understanding customers’ finance needs and effectively matching them to the best product and lender that meets their need…. giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and mind-blowing standard of customer service.

WHAT WE ARE LOOKING FOR: 

We are looking for a Business Finance Specialist to join our Sales Team to support businesses and vendors in providing finance whether it’s hire purchase, leasing, unsecured loans or any other product from our 80+ lender panel. 

As this is a position within our sales team, we are looking for somebody with a demonstrable track record of sales success who will be able to hit the ground running. If you have 2+ years experience in sales position, relationships with vendors and the willingness to success and develop within one of the fastest growing teams within Tide this would be a perfect fit. 

Some of the things you’ll be doing:

• Meeting (or ideally exceeding) sales targets
• Ability to manage vendor relationships 
• Contact, engage and manage our Small Business customers through their application process
• Build and nurture working relationships with our commercial lending partners 
• Become confident in articulating the Funding Options by Tide proposition and service
• Building on your extensive knowledge of lenders, and gaining an in-depth understanding of the wide variety of lenders and products in the market
• Confidently articulating the different finance options available to customers across multiple business finance product classes
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce
• Keeping up to date on industry trends, market & competition.
• Actively share stories and successes to the wider organisation through relevant comms channels.

WHAT MAKES YOU A GREAT FIT: 

• Ideally you will already be working in Fintech space either at a brokerage or lender
• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets
• You’ll have excellent communication and interpersonal skills
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• You’ll be obsessive about delivering the highest level of customer service
• You will be extremely well organised and analytical and work well under pressure
• You can troubleshoot issues quickly and effectively
• You will be able to engage and quickly establish strong working relationships
• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

This position is with Cialfo and BridgeU, one of the brands under Manifest Global, which also includes Explore and Kaaiser. 

About This Role

We are looking for a Senior Marketing Manager to own both go-to-market strategy and pipeline generation for the Cialfo and BridgeU K12 platform. This is a high-ownership, hands-on role that combines the strategic depth of a Product Marketing Lead with the execution rigour of a Demand Generation Lead.

You will own product positioning, messaging, competitive intelligence, and voice of the customer — while simultaneously driving pipeline across web, digital, lifecycle, events, social, and ABM. You will be the strategic link between what we build and how the market receives it, and you will own the campaign engine that converts that positioning into revenue.

You will use AI tools natively across the entire marketing lifecycle — from audience research and brief generation through to creative production, performance analysis, and reporting — and you will operate as a true partner to the K12 Sales team, owning MQL quality, the handoff process, and pipeline SLAs.

This role is based in Delhi, India and reports into the Head of Marketing, K12. This is an Individual Contributor role to begin with, with an opportunity to build and scale a team as the business grows.

What You Will Be Doing

Product Positioning & Messaging

• Build and own positioning, naming, and messaging frameworks for K12 product launches.
• Develop and maintain ICP definitions and buyer personas across K12 audience segments — schools, counselors, students, and parents — across different markets.
• Ensure messaging is regionally calibrated and relevant; what lands in LATAM needs a different frame in India or the Middle East.
• Partner with UX to align in-product messaging and onboarding flows.

Go-to-Market Execution

• Lead end-to-end GTM planning — from positioning through channel execution to adoption measurement.
• Drive feature adoption through in-product channels (email, push, in-app) coordinated with lifecycle triggers.
• Train internal stakeholders on every launch — Sales, CX, and leadership as a core GTM deliverable.
• Use AI tools to accelerate GTM output: content production, personalisation, testing, and reporting.

Pipeline Ownership & Demand Generation

• Own pipeline generation across all channels — digital, email, lifecycle, social, events, and ABM — fully attributed to revenue.
• Drive MQL volume and conversion rates across the K12 websites (Cialfo and BridgeU) and campaign channels.
• Manage pipeline efficiency from first touch to SQL handoff with clear SLA accountability to the Sales team.
• Set and track demand gen KPIs: MQL volume, cost per MQL, MQL-to-SQL conversion rate, pipeline contribution, and channel ROI.

Full-Funnel Campaign Execution

• Design and execute integrated campaigns across web, lifecycle email, social, events, content, and ABM.
• Own the campaign calendar, prioritising by pipeline impact and coordinating across channels for consistent messaging and timing.
• Manage external vendors and hold them accountable to performance targets, briefs, and delivery timelines.
• Build scalable campaign processes that enable faster execution and consistent cross-channel measurement.
• Run hypothesis-driven A/B tests across every channel — landing pages, email subject lines, ad creative, CTAs — and act on results fast.

Sales & CX Enablement

• Build and own the K12 enablement library: pitch decks, one-pagers, objection handling guides, battlecards, and demo talk tracks.
• Run regular enablement sessions with global Sales and CX teams.
• Partner with CX on customer success stories and reference content tied to specific product use cases.

Lifecycle & Email Marketing

• Own the full lifecycle marketing programme from first touch nurture through to re-engagement across the K12 audience of school leaders, administrators, and counselors.
• Design and manage automated workflows in HubSpot that move leads through the funnel and surface high-intent signals for Sales.
• Segment audiences by persona, behaviour, and funnel stage to deliver relevant messaging at the right moment.
• Monitor and improve lifecycle metrics: open rates, click-through rates, nurture-to-MQL conversion, and unsubscribe rates.

Voice of the Customer (VoC)

• Own Cialfo's structured VoC program for K12 — regular interviews and feedback loops with schools, counselors, and students across key markets.
• Synthesise qualitative and quantitative signals into actionable insights for Product, UX, and leadership.
• Build and maintain a VoC repository so customer language, pain points, and unmet needs are systematically captured and accessible.
• Run advisory panels or user research sprints in partnership with Product to inform the roadmap.

Win/Loss & Competitive Intelligence

• Own the win/loss program — conduct regular interviews with won and lost opportunities, synthesise findings, and present to Product, Sales, and leadership quarterly.
• Build and maintain competitive intelligence: monitor the landscape, develop battlecards, and keep Sales and CX equipped to win.
• Feed competitive and customer insights back into positioning and product feedback loops.

Social Demand Generation

• Run social as a demand gen channel — not just brand awareness — with a focus on generating engagement, traffic, and leads from LinkedIn and other relevant platforms.
• Build and manage social campaigns targeting school decision-makers across global markets.
• Collaborate with content and brand to ensure social creative is optimised for conversion, not just reach.

Website & Conversion Optimisation

• Own the Cialfo K12 website end to end — performance, conversion optimisation, lead capture, and user experience.
• Implement and monitor UTM tracking, campaign attribution, and accurate data capture across all entry points.
• Run continuous experiments on landing pages, forms, and conversion flows to improve MQL volume.

Sales Partnership & ABM

• Operate as a genuine partner to the K12 Sales org — attend pipeline reviews, understand deal velocity, and align demand gen programmes to Sales priorities.
• Own the MQL-to-SQL handoff process: lead scoring, SLA compliance, follow-up timelines, and lead quality feedback loops.
• Build and execute Account-Based Marketing programmes targeting priority school accounts across key markets.

AI-Powered Marketing Operations

• Use AI tools natively across the entire marketing lifecycle — from audience research, brief generation, and GTM planning through to creative production, performance analysis, and reporting.
• Use AI-assisted tools to design ad creative, write and test email copy, build landing page variants, and produce campaign reports faster than traditional workflows allow.
• Proactively evaluate and adopt new AI tools that improve campaign velocity, personalisation, or measurement accuracy.

Reporting & Optimisation

• Build and maintain dashboards tracking pipeline contribution, channel performance, funnel metrics, and campaign ROI.
• Report to the Head of Marketing, K12 on a regular cadence — with clear, data-driven recommendations.
• Translate campaign performance into budget reallocation decisions and channel prioritisation recommendations.

Cross-functional Collaboration

• Embed with Product Management throughout the development cycle — from discovery through launch.
• Be the voice of the customer for product and engineering teams.
• Engage global CX and Sales teams across multiple countries to gather insights and drive regional relevance.

About You

• Qualifications
  • Bachelor's or Postgraduate degree in Marketing, Business, Communications, or a related field.
• Experience & Skills
  • 6-8 years of marketing experience in a B2B or B2B2C organisation, with meaningful depth across both demand generation and product marketing.
  • Proven ownership of pipeline from web, digital, lifecycle, events, and other channels — with clear revenue attribution and a track record of improving funnel metrics over time.
  • Demonstrated track record of owning product positioning, messaging, and launches across B2B products.
  • Strong understanding of the B2B funnel: MQLs, SQLs, pipeline stages, SLA management, and what it means to be a genuine partner to a Sales org.
  • Experience with ABM strategy and execution targeting institutional or enterprise buyers.
  • Experience running VoC programmes — structured customer research, interviews, or advisory panels that influenced product or positioning decisions.
  • Hands-on experience with a win/loss analysis programme — not just contributing to one, but shaping how it works.
  • Experience building Sales enablement programmes — training and structured rhythms, not just collateral.
  • Hands-on experience running campaigns across web, paid digital, lifecycle/email, and social. Comfortable owning multiple channels simultaneously.
  • Strong analytical skills — comfortable with attribution modelling, CRM data, dashboard building, and translating funnel insights into clear campaign and budget decisions.
  • Experience owning a B2B website — CMS management, lead capture optimisation, and working with UTMs and tracking logic to ensure all traffic is measurable.
  • Deep proficiency in HubSpot workflows, lifecycle stages, lead scoring, automation, attribution, and reporting.
  • Demonstrated use of AI tools in day-to-day marketing work — for planning, creative, copy, performance analysis, or reporting.
  • Experience launching products in India, South East Asia, China, Australia, or similar markets.
  • Proven ability to lead cross-functional work — aligning with Sales, Content, Product, and external agencies to execute campaigns and drive shared pipeline goals.
• Qualities
  • You are a hands-on operator. You don't just strategise — you build and execute across every channel.
  • You think in customer language — you can take a complex feature and turn it into a message a buyer or school counselor could resonate with.
  • You are a genuine Sales partner — you understand pipeline, speak in revenue terms, and take MQL quality personally.
  • You are the connective tissue between Product, Sales, CX, and UX — aligning people across functions and time zones without needing a title to do it.
  • You are AI-native. You reach for AI tools first and use them to move faster, not as a novelty.
  • You are a natural experimenter — you A/B test instinctively and always run campaigns with a clear hypothesis.
  • You are a strong lifecycle thinker — you understand how to move an audience through a funnel, not just generate top-of-funnel noise.
  • You are data-driven: product adoption metrics, VoC findings, win/loss patterns, and campaign performance all inform how you work.
  • You are equally comfortable at strategic and executional levels — you write the strategy and then go execute it yourself.
  • You are organised and detail-oriented across tracking, attribution, tagging, and reporting.
  • You thrive in fast-paced, high-ownership environments and can manage multiple campaigns simultaneously.
  • You have genuine curiosity about the K12 education space — the counselor workflow, the student journey, and the institutional buying process.

ABOUT THE TEAM: 

We are looking for a seasoned Enterprise / Mid-Market Sales Leader  to drive adoption of Tide’s Cards verticals across India. This role will play a critical part in shaping both revenue growth and product evolution by acting as the voice of the customer within Tide.

Key Responsibilities :-

• • Lead business development for Tide’s Cards vertical with various other verticals, acquiring and expanding SMB and mid-market customers across industries.
  • Own the end-to-end sales lifecycle, including prospecting, discovery, solutioning, commercial negotiations, closure, and handover.
  • Identify, engage, and influence key stakeholders including Founders, CFOs, Finance Controllers, Operations Heads, and Procurement leaders.
  • Deeply understand customer expense workflows, compliance requirements (GST, audits, controls), and scale needs to design customized, ROI-focused solutions.
  • Deliver high-impact product demos, proposals, and executive presentations articulating business value and measurable outcomes.
  • Work closely with the Product team to:
    • Share structured customer feedback, market insights, and feature gaps.
    • Contribute to product roadmap discussions based on customer and market needs.
    • Support beta programs, pilots, and early adopters for new features.
    • Help refine product positioning, use cases, and pricing strategies for the Indian market.
  • Partner with Implementation, Risk, and Customer Success teams to ensure smooth onboarding, strong adoption, and long-term customer success.
  • Drive cross-sell and up-sell of Tide’s broader platform offerings including business accounts, cards, payments, and accounting integrations.
  • Build and maintain a healthy sales pipeline with accurate forecasting and consistent achievement of revenue targets.
  • Monitor competitive landscape and regulatory trends in India to identify opportunities and influence go-to-market initiatives.
  • Build long-term customer relationships, enabling renewals, expansions, and referenceable success stories.
  • Represent Tide at customer meetings, partner engagements, and industry forums across India.

WHAT WE ARE LOOKING FOR: 

• • Strong strategic and consultative sales approach.
  • Proven solutioning mindset with the ability to influence both customers and internal stakeholders.
  • Demonstrated ability to collaborate with Product and Engineering teams in a SaaS environment.
  • Strong capability to identify and engage decision-makers and influencers in complex buying journeys.
  • Deeply ingrained cross-sell and account expansion skills.
  • Excellent listening, negotiation, and stakeholder management abilities.
  • Strong verbal and written communication skills in English and relevant Indian local language(s).
  • Comfortable operating in a high-growth, fast-paced startup environment with high ownership.

WHAT YOU’LL GET IN RETURN

About Druva:

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

The Role & The Team:

We are looking for Sales Engineers who will be based in India.  The Sales Engineer will be a key technical advisor to Druva customers as they develop their cloud backup solution and be able to articulate Druva’s technical and product positioning to a variety of business and technical stakeholders throughout the sales cycle, forging strong relationships with them.

In this role, you will drive the technical evaluation stage of the overall sales process, making you a critical driver of customer success as data governance becomes more important and necessary in the modern enterprise.  You will be the key technical advisor to the Sales teams and work closely with our Product teams, Professional Services and Customer Support teams.

What You Will Do:

• Deliver awe-inspiring technical product presentations and demos, provide timely and insightful responses to customer queries, and recommend creative ways Druva can solve customer problems.
• Understand and participate in answering the functional and technical elements of RFIs/RFPs.
• Perform remote installations, training, and ensure the success of customer POCs.
• Effectively communicate customer requirements to the Product management team.
• Meet business objectives, working in collaboration with Sales Executives in the region.
• You will work in a team of individual contributors who are empowered to make decisions and run their day to day business.

What We’re Looking For

• 7+ years in technical customer‑facing roles, including 2+ years as a Sales Engineer.
• Experience in SaaS/pre‑sales with enterprise software solutions (backup experience desirable).
• Strong knowledge of enterprise server backup technology and data protection (File, NAS, MSSQL, Oracle).
• Practical experience with SaaS applications (M365, Google Workspace, Salesforce).
• Hands‑on knowledge of virtualization (VMware, Hyper‑V, AHV).
• Familiarity with OS (Windows, Linux, Mac), Active Directory, SSO tools, and storage (SAN/NAS).
• Understanding of networking concepts (TCP/IP, DNS, VLAN, firewalls, routers) and cloud technologies (AWS/Azure).
• Excellent communication, presentation, and relationship‑building skills across all levels.
• Self‑motivated, strategic thinker, fast learner in dynamic environments.
• Results‑oriented with strong prioritization and organizational skills.
• Willingness to travel up to 25%.
• Based in India, eligible to work without visa sponsorship.

Location: India, Remote ( Hiring for two locations : Delhi, Bengaluru)

Rhombus Power India is purposefully transforming the nation’s defense and national security enterprises with Guardian, its Artificial Intelligence platform for strategic, operational, and tactical decision-making at the speed of relevance.

We are looking for people who are driven by a sense of purpose. In this role, you will serve as a Data Engineer to solve our customer’s uniquely complex problems. We expect you to be a systems-level thinker and a real doer. You will excel in this role if you are hungry to make a difference and are intellectually bold. And we sure hope that you smile when you hear our clients say, “If we can dream it, Rhombus can do it.”

Come join our cross-disciplinary and world-class team of technologists who are working hard every day to deliver game-changing solutions to transform national security.

Location

New Delhi, India

Job Description

Rhombus’ Data Engineers are instrumental in designing and implementing data engineering activities on topical, mission-driven projects that inform our national security agenda. They analyze, build, and maintain our organization’s data infrastructure and processing systems. As a Data Engineer, you’ll perform various code development and query needs for integration with new and existing applications, dashboards and machine learning pipelines. You’ll work cross functionally with other departments and utilize your skills at all stages of the analytics pipeline to create results that drive business values and customer success! You’ll be asked to travel to client sites where you’ll engage and collaborate directly with the client to discuss data pipelines, solutioning, and to ensure a strong client connection.

Responsibilities:

• Develop code using various programming and scripting languages to automate data ingestion and improve data management processes.
• Architect data repositories, stand up data platforms and develop data pipelines for ingestion, transformation, and aggregation.
• Review existing architecture, data strategy, and improve processes for data governance, data quality, and metadata management.
• Extract and analyze raw data from multiple data sources via APIs, SQL Stored Procedures, or Python scripts.
• Ability to develop scripts and programs for converting various types of data into usable formats and support project team to scale, monitor and operate data platforms.
• Collaborate with a multi-disciplinary team of analysts, data scientists, data engineers, developers, and data consumers in a fast-paced, agile environment.
• You’ll use your experience in analytical exploration and data examination while you manage the assessment, design, building, and maintenance of scalable platforms for clients.
• Communicate project status and results to various levels of leadership.

Qualifications:

• A Bachelor’s degree in Data Analytics, Computer Science, Computer Engineering, Information Systems/Sciences, or other relevant area (or equivalent experience) and at least 1 year of professional experience, or a Master’s degree with strong academic project experience.
• Experience with 1 or more programming and scripting languages, with a strong focus on Python, Pandas and Numpy. Other languages include: Shell, PERL, Java, C/C++/C#, Scala, etc.
• Experience with 1 or more of the following relational, noSQL and/or file based storage (e.g. MYSQL, MongoDB, SQL Server, Oracle, Postgres, Hbase, DynamoDB, etc.)
• Experience building and maintaining ETL data pipelines
• Experience with software development life cycle including testing, documenting, delivery and support
• Working knowledge of AWS/cloud technologies
• Experience using query optimization as well as data modeling techniques.
• Familiarity with machine learning frameworks (such as TensorFlow, Scikit-Learn, etc.)

Personal Qualities:

• Ability to contextualize data as it relates to Rhombus’ vision. We want someone who can understand the “why” and “so what”, and not just the “how”. Our Data Engineers help us transmit the enthusiasm we have around the data work to the individuals doing that work.
• Must have strong problem-solving skills and demonstrated excellent oral and written communication skills.
• We’re seeking folks with strong intellectual curiosity and creativity, with an ability and willingness to learn new skills and apply novel solutions to problems.
• Comfort in a fast-paced start-up environment is crucial, with the ability to consistently revise your approach in response to new information, and to be flexible and adaptive.

Location

Delhi, India (Remote)

Job Description

As an Intelligence Analyst at Rhombus, you will create impactful intelligence assessments on topics including foreign military activities, weapons development, global conflicts, and international stability to support India and Allied national security decision making. Analysts will fuse Rhombus’s unique AI-derived data with a spectrum of open-source information to create these products.

Our Intelligence Analysts routinely perform thorough research and analysis across global security issues guided by client intelligence needs. Outputs are primarily delivered through written intelligence assessments that align with Indian Intelligence Community standards, as well as tailored briefings for internal and external audiences.

Candidates must excel in high-pressure collaborative work and demonstrate strong interpersonal skills; Team success relies on close coordination within the intelligence team and with cross-functional partners. We're seeking those that are comfortable giving and receiving feedback to enhance collective output and quality. 

Successful candidates will be solution-oriented self-starters who are tech-savvy, able to identify problems and opportunities, and capable of proposing solutions in a dynamic, fast-paced environment. The ability to multitask and prioritize is essential given the pace of global events and evolving client needs. 

We are seeking a candidate with deep subject matter expertise in defense, military capabilities, weapons systems, and emerging security developments. The ideal candidate will be able to apply their regional and functional expertise to produce a high volume of high-quality analytic assessments under tight deadlines and with minimal review. This is a 'roll up your sleeves' role with ample opportunity for growth. 

A writing sample is required as part of your application. Samples need to be your original work, ideally produced within the last three years, 1–3 pages in length, and assess a geopolitical or international security-related topic. Any deviation from this will cause your application to be reprioritized. 

Responsibilities

• Identify impactful intelligence topics based on a detailed understanding of customer intelligence needs and missions.
• Produce high-quality intelligence assessments that answer key customer intelligence questions in line with the Indian Intelligence Community analytic and writing standards.
• Utilize Rhombus’s AI-informed intelligence capabilities and expert research skills to gather information that forms the foundation of intelligence products.
• Identify information gaps and collaborate with the Model and Data Development team to acquire sources that address those gaps.
• Apply structured analytic techniques to ensure products meet the highest standards.
• Brief finished intelligence products to internal and external audiences.
• Serve as a subject matter expert on defense, military, weapons, and security developments relevant to client needs.
• Support enhancement of Rhombus’s intelligence capabilities by providing feedback on existing features and supporting the development of new applications and tools.

Qualifications

• Minimum of 5 years of analytic experience with subject matter expertise in military capabilities, weapons systems, and broader defense/security issues.
• Analytic experience and training within the Indian Intelligence Community or military is strongly desired.
• At minimum, a BA/BS in International Affairs, Political Science, Economics, or a related social science with specific focus of study/research on security matters. Advanced degree highly preferred.We are open to PhDs!
• Demonstrated experience producing written intelligence products tailored to specific client intelligence requirements.
• Experience delivering briefings on complex national security and international affairs topics in high stakes, high pressure environments.
• Familiarity with qualitative and quantitative analytic methodologies. 
• Natural Intellectual curiosity and emotional intelligence, coupled with grit and determination to always keep a deliverable moving. 
• Eligibility for a security clearance issued by the Ministry of Defence (MoD) or equivalent national authority. If you currently hold a clearance, please indicate the level and sponsoring organization.
• Familiarity with data analysis, statistics, data science, or coding (Python, R, STATA, etc.) is welcomed.

The Position

The Regional Sales Manager will own and drive the business in North & East Enterprise accounts with full accountability for revenue growth, strategic expansion, and ecosystem development.

The position reports to the Sales Leader for India and requires close collaboration with Channel, SDR, and Marketing teams to drive aligned go-to-market execution, build pipeline, and accelerate revenue growth across the region.

This role goes beyond individual contribution—you will act as a regional business leader, responsible for defining and executing a go-to-market strategy aligned with OPSWAT’s global vision around critical infrastructure protection, zero trust, and file-based threat prevention.

Responsibilities include learning OPSWAT technologies, developing and executing strategic account and territory plans, building executive relationships, scaling partner-led growth, and orchestrating complex enterprise deals.

What You Will Be Doing

Revenue Ownership & Business Leadership

• Own and deliver regional revenue targets with strong forecasting discipline and quarterly accountability
• Build and maintain a predictable pipeline (3–5x coverage) across enterprise and government sectors
• Lead large, complex deal cycles, especially in industries (Private BFSI, Energy, Manufacturing, Pharma, Technology)

Strategic GTM & Market Expansion

• Define and execute a North & East India GTM strategy aligned to OPSWAT’s focus on critical infrastructure and compliance-driven security
• Identify and drive high-value use cases such as secure file transfer, data sanitization (CDR), vulnerability detection, and OT security
• Expand footprint within key accounts through cross-sell and platform adoption

Customer & Executive Engagement

• Build trusted advisor relationships with CIOs, CISOs, and CXOs
• Communicate differentiated value propositions aligned to risk reduction, compliance, and operational resilience
• Articulate ROI/TCO and business outcomes throughout the sales lifecycle

Channel & Ecosystem Development

• Develop and scale a high-performing partner ecosystem (VARs, SIs, Distributors)
• Drive partner enablement, joint account planning, and co-selling motions
• Strengthen alliances to penetrate government and large enterprise segments

Execution Excellence

• Apply solution-oriented, consultative selling with a strong hunter mindset
• Maintain accurate pipeline, account plans, and opportunity tracking in Salesforce
• Forecast revenue with high accuracy and provide visibility to leadership
• Leverage internal resources (Presales, Marketing, Product) effectively to win deals

Cross-Functional Leadership

• Act as the regional leader for OPSWAT, collaborating across presales, marketing, and channel teams
• Provide market intelligence and customer feedback to influence product and GTM strategy
• Mentor and guide extended team members to build a high-performance culture

What We Need From You

• 12+ years of experience in enterprise technology sales, with consistent quota overachievement
• Strong track record selling cybersecurity solutions, ideally in critical infrastructure, compliance, or network/file security domains
• Proven success in driving regional business ownership, not just individual deals
• Experience working with and scaling Channel/SI ecosystems
• Ability to engage and influence C-level executives, articulating both technical and business value
• Demonstrated expertise in complex deal orchestration and multi-stakeholder selling
• Strong understanding of security threats, zero trust principles, and enterprise security architectures
• Highly disciplined in pipeline management and forecasting accuracy
• Self-driven, strategic, and comfortable operating in a fast-paced, evolving environment
• Excellent communication, negotiation, and presentation skills
• Willingness to travel across the region as required
• High integrity and professional conduct.
• Job placement is based in New Delhi.

What is The Role: 

As a Principal Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and tackle our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be passionate about perfection; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo. For this role we are truly looking for Solution Architects that have deep security knowledge and extensive experience with SIEM platforms and vendor solutions in enterprise environments

What You Will Be Doing:

• Serving as the technical point of contact for your accounts and account managers in your assigned enterprise territory.
• Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs.
• Crafting and owning value based relationships at all levels in customer organizations.
• Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
• Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.
• Advising the sales team on effective ways of positioning Elastic products, solutions and services.
• Onboarding, educating and enabling our partners, and supporting them in sales cycles.
• Crafting collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs.
• Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams.
• Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic.

What You Bring:

• A track record of success in a technical presales role-- enough experience selling and implementing technology to earn your customer’s trust.
• A proven track record to articulate and sell the benefits of modern platforms, software and technologies.
• Extensive experience with SIEM platforms and vendor solutions in enterprise environments
• Deep understanding of AI and its impact on SIEM and Analytics solutions.
• Strong understanding of SOC workflows, processes, and operational challenges.
• Knowledge of a wide range of security solutions, the type of data they produce and build content to satisfy Use Case Requirements
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 30% within region, as well as occasionally internationally.

Why Elastic?

“Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search.” Director of Product, Elastic.

TITLE: Cotton & Blends Production Manager

RESPONSIBILITIES:

Fiber Inventory & Quality Control

• Oversee Cotton & Blends fiber inventory levels to ensure adequate supply for spinning schedules while minimizing waste and overstock.
• Inspect and verify that only quality fiber—meeting specified micron, length, and color consistency standards—is released into the spinning process.
• Implement checkpoints to catch non-conforming fiber before production begins, preventing downstream defects.
• Coordinate with sourcing and warehouse teams to maintain accurate inventory records and proper storage conditions for raw Cotton & Blends.

On-Time Delivery (OTD) Management

• Own fiber OTD performance, tracking delivery timelines from suppliers to spinning mills and flagging potential delays.
• Proactively manage production schedules to ensure fiber is available when needed, communicating risks to cross-functional partners.
• Resolve supply interruptions by expediting shipments or reallocating inventory as necessary to meet production deadlines.
• Establish and monitor key performance indicators (KPIs) for supplier lead times and delivery reliability.

Spinning & Production Support

• Partner with spinning mills to ensure fiber lots are processed according to technical specifications and quality expectations.
• Monitor fiber consumption during spinning to identify discrepancies, yield loss, or quality deviations.
• Work upstream with suppliers to align fiber bale composition, lot sizing, and traceability for smoother mill integration.
• Maintain clear documentation of fiber lots, test results, and production flow to support traceability and continuous improvement.

Cross-Functional Collaboration

• Coordinate with planners and production team to align fiber availability with production demand and spinning schedules.
• Collaborate with R&D, Product Development, and Sourcing teams to support seamless production handoffs.
• Provide input on fiber purchasing decisions based on production capacity, lead times, and quality performance history.
• Escalate production blockers (e.g., fiber shortages, quality holds) with recommended solutions to meet OTD goals.

QUALIFICATIONS

• Education: Degree in Textile Engineering, Material Science, Supply Chain, or a related field.
• Production Experience: Proven experience managing raw materials in a textile or apparel production environment, preferably with Cotton & Blends or other luxury fibers.
• Quality Focus: Strong ability to assess fiber quality and enforce standards before spinning.
• Inventory & OTD Acumen: Demonstrated skill in tracking inventory levels and driving on-time delivery performance.
• Analytical Skills: Ability to use data to monitor fiber usage, identify yield issues, and improve production flow.
• Collaboration: Experience working with spinning mills, suppliers, planners, and internal production teams to resolve issues quickly.

Preferred:

• Experience with Cotton & Blends fiber grading, testing, or lot management.
• Knowledge of spinning mill operations and fiber-to-yarn conversion.
• Familiarity with inventory management systems or ERP tools.
• Understanding of sustainable fiber sourcing and production practices.

• Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improved
• Juggling priorities to ensure that members get the best support experience
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
• Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

• Excellent spoken and written English skills
• You have 1-4 years of experience as a customer support associate
• You understand and have worked with customer satisfaction metrics
• You can attend to all the customer queries, comments and concern posted to the company social media platform
• You can review all social media posts for accuracy
• Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
• You are confident talking with our customers to help them get the most from their current account
• Passion for problem-solving and finding solutions to difficult situations
• You are always on the lookout for recurring issues and help create new workflows to solve them
• Strong organisational skills
• Experience working in customer service for the finance industry
• Excellent computer skills
• You have some experience working in startups

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

ABOUT THE TEAM

As part of our Member Engagement Marketing (MEM) department, the Inside Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time.

ABOUT THE ROLE

As a Product Sales Executive (Banking & Payments) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive.

👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected using insights and behaviour signals to ensure you’re speaking with members who have the highest potential for the products you’re selling. This means you can focus on what you do best: building relationships, closing sales, and hitting targets.

In this role, you will:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide’s wider commercial growth

WHAT MAKES YOU A GREAT FIT

We’re looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You’ll be:

• Experienced in outbound telesales (minimum 2 years), ideally with UK or international clients
• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

Bonus points for:

• Previous financial services sales experience
• Understanding of UK business culture and SME customer behaviour

WHAT YOU'LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

ABOUT THE TEAM

As part of our Member Engagement Marketing (MEM) department, the Inside Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time.

ABOUT THE ROLE

As a Senior Sales Executive (Fintech / SME Growth) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive.

👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected using insights and behaviour signals to ensure you’re speaking with members who have the highest potential for the products you’re selling. This means you can focus on what you do best: building relationships, closing sales, and hitting targets.

In this role, you will:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide’s wider commercial growth

WHAT MAKES YOU A GREAT FIT

We’re looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You’ll be:

• Experienced in outbound telesales (minimum 2 years), ideally with UK or international clients
• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

Bonus points for:

• Previous financial services sales experience
• Understanding of UK business culture and SME customer behaviour

WHAT YOU'LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

ABOUT THE TEAM

As part of our Member Engagement Marketing (MEM) department, the Inside Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time.

ABOUT THE ROLE

As a Senior Inside Sales Executive (International Market) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive.

👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected using insights and behaviour signals to ensure you’re speaking with members who have the highest potential for the products you’re selling. This means you can focus on what you do best: building relationships, closing sales, and hitting targets.

In this role, you will:

• Call and engage existing Tide members, building rapport and trust to uncover opportunities
• Pitch, upsell and cross-sell relevant Tide products and services to maximise member success and revenue growth
• Stay ahead of upcoming product launches and help shape how we bring them to market
• Consistently achieve individual and team KPIs in a data-driven, performance-focused environment
• Provide feedback on leads, scripts, and campaigns to continuously improve sales effectiveness
• Accurately log all interactions, feedback and sales outcomes in CRM tools
• Take ownership of ad-hoc projects that support Tide’s wider commercial growth

WHAT MAKES YOU A GREAT FIT

We’re looking for someone with the drive to succeed in a fintech scale-up and the ability to thrive in a fast-paced sales environment. You’ll be:

• Experienced in outbound telesales (minimum 2 years), ideally with UK or international clients
• Proven in hitting and exceeding revenue-based targets
• Skilled in consultative sales, with excellent negotiation, persuasion, and objection-handling abilities
• Confident, energetic and target-oriented, with a passion for helping businesses succeed
• A strong communicator in English (C1 level preferred), with a professional telephone manner
• Adaptable and open to working UK-aligned hours from international locations
• Comfortable using CRM tools (Kustomer or similar) and working in a data-driven setup
• Collaborative by nature, but equally able to own and deliver on personal KPIs
• Curious about fintech, SME banking, and the future of financial services

Bonus points for:

• Previous financial services sales experience
• Understanding of UK business culture and SME customer behaviour

WHAT YOU'LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

ABOUT THE TEAM:

The Member Accession Marketing Team (India) plays a crucial role in driving Tide’s growth in the Indian market by acquiring and onboarding new members from small and medium-sized enterprises (SMEs). The team tailors marketing strategies to engage potential members, guide them through seamless onboarding, and ensure they are well-equipped to leverage Tide’s suite of financial and administrative tools. By creating localized campaigns, building strong relationships, and leveraging data for continuous improvement, the team fosters long-term member engagement—ensuring Tide becomes the go-to platform for Indian SMEs.

ABOUT THE ROLE:

As an Inside Sales Team Lead (UK Market), you’ll be responsible for leading, coaching, and inspiring a team of Inside Sales Executives who engage directly with Tide’s UK business members. Your mission is to drive performance, uphold quality standards, and deliver consistent commercial results across a portfolio of UK SMEs, ensuring every member conversation is high-impact and aligned with Tide’s growth strategy.

You’ll work closely with other Team Leads and Managers to support cross-functional projects, provide structured feedback to Product and Marketing, and help scale new initiatives across our sales teams.

IN THIS ROLE YOU WILL:

• Lead and motivate a team of Inside Sales Executives to achieve and exceed sales and quality KPIs across our UK SME members
• Coach and develop team members through regular 1:1s, QA reviews, and performance sessions
• Analyse sales data and performance metrics to identify trends, opportunities, and training needs specific to the UK market
• Partner with Sales Managers and cross-functional teams (Product, CRM, BI, Marketing) to refine lead strategies and campaign execution for UK audiences
• Ensure accurate CRM usage and data hygiene across your team
• Maintain a strong understanding of current and upcoming Tide products, ensuring your team is equipped to pitch effectively to UK small business owners
• Handle escalations or complex member interactions as a point of expertise
• Support recruitment, onboarding, and continuous improvement initiatives across the Inside Sales function
• Take ownership of team morale, engagement, and a culture of accountability and excellence

WHAT MAKES YOU A GREAT FIT:

We’re looking for a sales-driven leader who combines commercial acumen with a people-first mindset. You’ll be:

• Experienced in outbound telesales or inside sales (minimum 3 years), with at least 1 year in a leadership or coaching role
• Proven in delivering and exceeding sales targets within the UK market
• Skilled in consultative and value-based sales with small business customers, focused on a phone based selling approachn
• Confident in analysing performance data and using insights to improve outcomes
• Comfortable in a high-growth, fast-paced fintech environment with evolving priorities
• A strong communicator with a professional command of English (C1 level preferred)
• Highly organised, detail-oriented, and proactive in identifying blockers and solutions
• Proficient with CRM tools (e.g., Kustomer or Salesforce) and experienced in data-driven environments
• Passionate about empowering small businesses and excited by Tide’s mission

Bonus Points For:

• Previous experience in UK financial services or fintech sales
• Understanding of UK SME customer behaviour, regulations, and business culture
• Experience leading international or remote sales teams aligned to UK time zones

WHAT YOU WILL GET IN RETURN:

• 25 days of holiday
• Additional health and dental insurance
• Annual professional development budget and up to three paid L&D days off
• Snacks, light food, and drinks available in the office
• Enhanced family-friendly leave policies
• WFH equipment allowance
• Sabbatical leave opportunities

ABOUT THE TEAM:

The Member Accession Marketing Team (India) plays a crucial role in driving Tide’s growth in the Indian market by acquiring and onboarding new members from small and medium-sized enterprises (SMEs). The team tailors marketing strategies to engage potential members, guide them through seamless onboarding, and ensure they are well-equipped to leverage Tide’s suite of financial and administrative tools. By creating localized campaigns, building strong relationships, and leveraging data for continuous improvement, the team fosters long-term member engagement—ensuring Tide becomes the go-to platform for Indian SMEs.

ABOUT THE ROLE:

As an Sales Team Lead (UK Market), you’ll be responsible for leading, coaching, and inspiring a team of Inside Sales Executives who engage directly with Tide’s UK business members. Your mission is to drive performance, uphold quality standards, and deliver consistent commercial results across a portfolio of UK SMEs, ensuring every member conversation is high-impact and aligned with Tide’s growth strategy.

You’ll work closely with other Team Leads and Managers to support cross-functional projects, provide structured feedback to Product and Marketing, and help scale new initiatives across our sales teams.

IN THIS ROLE YOU WILL:

• Lead and motivate a team of Inside Sales Executives to achieve and exceed sales and quality KPIs across our UK SME members
• Coach and develop team members through regular 1:1s, QA reviews, and performance sessions
• Analyse sales data and performance metrics to identify trends, opportunities, and training needs specific to the UK market
• Partner with Sales Managers and cross-functional teams (Product, CRM, BI, Marketing) to refine lead strategies and campaign execution for UK audiences
• Ensure accurate CRM usage and data hygiene across your team
• Maintain a strong understanding of current and upcoming Tide products, ensuring your team is equipped to pitch effectively to UK small business owners
• Handle escalations or complex member interactions as a point of expertise
• Support recruitment, onboarding, and continuous improvement initiatives across the Inside Sales function
• Take ownership of team morale, engagement, and a culture of accountability and excellence

WHAT MAKES YOU A GREAT FIT:

We’re looking for a sales-driven leader who combines commercial acumen with a people-first mindset. You’ll be:

• Experienced in outbound telesales or inside sales (minimum 3 years), with at least 1 year in a leadership or coaching role
• Proven in delivering and exceeding sales targets within the UK market
• Skilled in consultative and value-based sales with small business customers, focused on a phone based selling approachn
• Confident in analysing performance data and using insights to improve outcomes
• Comfortable in a high-growth, fast-paced fintech environment with evolving priorities
• A strong communicator with a professional command of English (C1 level preferred)
• Highly organised, detail-oriented, and proactive in identifying blockers and solutions
• Proficient with CRM tools (e.g., Kustomer or Salesforce) and experienced in data-driven environments
• Passionate about empowering small businesses and excited by Tide’s mission

Bonus Points For:

• Previous experience in UK financial services or fintech sales
• Understanding of UK SME customer behaviour, regulations, and business culture
• Experience leading international or remote sales teams aligned to UK time zones

WHAT YOU WILL GET IN RETURN:

• 25 days of holiday
• Additional health and dental insurance
• Annual professional development budget and up to three paid L&D days off
• Snacks, light food, and drinks available in the office
• Enhanced family-friendly leave policies
• WFH equipment allowance
• Sabbatical leave opportunities

ABOUT THE ROLE

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs(Unicorn) in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London -UK, Sofia – Bulgaria, Belgrade – Serbia, Paris - France and Delhi & Hyderabad -India, where our teams are dedicated to our small business members; revolutionizing business banking for SMEs.

 We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

 We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

WHAT WE ARE LOOKING FOR

We are looking for a highly motivated Team Lead to manage and develop brokers that support the internal Unsecured Team who, in turn, support UK businesses with unsecured finance. This role is crucial in driving team performance, generating leads and achieving revenue targets, and fostering a high-performance sales culture. As a Team Lead, you will be responsible for ensuring your team delivers against budget, receives ongoing training and development, and consistently maintains the highest standards of customer service. While your primary focus will be leadership and coaching, you may also be required to contribute individual revenue when needed.

Some of the things you’ll be doing:

• Lead, mentor and develop a team of unsecured finance brokers to achieve and exceed performance targets.
• Drive a high-performance sales culture, show resilience even in times of ambiguity and uncertainty ensuring brokers are motivated, accountable, and consistently improving.
• Monitor and manage team KPIs, pipeline activity, and deal progression to ensure revenue targets are met.
• Deliver coaching, feedback, and training to enhance the team’s sales effectiveness and product knowledge.
• Work closely with senior leadership and fellow Team Leads to align team goals with business objectives.
• Identify and implement process improvements to increase efficiency and conversion rates.
• Support brokers in structuring deals, overcoming objections, and closing sales when required.
• Maintain strong relationships with lenders and internal teams to streamline operations and deal flow.
• Contribute individual revenue where necessary, ensuring a hands-on approach to commercial finance sales.
• Work closely with the in-house Salesforce team to improve the operating systems and efficiency of the team.

WHAT MAKES YOU A GREAT FIT

• Experience in a customer-facing sales role, ideally within financial services.
• Outbound or cold-calling experience is greatly preferred.
• Proven track record of consistently meeting and exceeding revenue-based targets.
• Strong leadership skills, with the ability to coach, motivate, set clear expectations, goals and develop a team.
• A Total experience of 9 years with minimum 2 years of experience directly leading a team, preferably covering the UK or another English speaking market.
• Excellent communication and interpersonal skills, capable of influencing and building strong relationships.
• A results-driven mindset with impeccable attention to detail, determination, and drive.
• Passion for delivering exceptional customer service and ensuring clients receive the best possible outcome.
• Highly organized and analytical, able to manage multiple priorities and work well under pressure.
• Strong problem-solving skills, with the ability to troubleshoot issues quickly and effectively.
• A proactive, self-starting approach, always working backwards from targets to ensure effective execution
• Proficiency in using CRM systems(Preferably including Salesforce) and analyzing sales data to identify trends, opportunities and areas of improvement.

This role offers an exciting opportunity to lead and shape a successful team in a fast-paced, high-growth environment. If you thrive in a leadership role and are passionate about sales, commercial finance, and team development, we’d love to hear from you! 

WHAT YOU’LL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs(Unicorn) in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London -UK, Sofia – Bulgaria, Belgrade – Serbia, Paris - France and Delhi & Hyderabad -India, where our teams are dedicated to our small business members; revolutionizing business banking for SMEs.

 We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

 We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

WHAT WE ARE LOOKING FOR

We are looking for a highly motivated Team Lead to manage and develop brokers that support the internal Commercial Coverage Team who, in turn, support UK businesses with commercial finance. This role is crucial in driving team performance, generating leads and achieving revenue targets, and fostering a high-performance sales culture. As a Team Lead, you will be responsible for ensuring your team delivers against budget, receives ongoing training and development, and consistently maintains the highest standards of customer service. While your primary focus will be leadership and coaching, you may also be required to contribute individual revenue when needed.

Some of the things you’ll be doing:

• Lead, mentor and develop a team of commercial finance brokers to achieve and exceed performance targets.
• Drive a high-performance sales culture, show resilience even in times of ambiguity and uncertainty ensuring brokers are motivated, accountable, and consistently improving.
• Monitor and manage team KPIs, pipeline activity, and deal progression to ensure revenue targets are met.
• Deliver coaching, feedback, and training to enhance the team’s sales effectiveness and product knowledge.
• Work closely with senior leadership and fellow Team Leads to align team goals with business objectives.
• Identify and implement process improvements to increase efficiency and conversion rates.
• Support brokers in structuring deals, overcoming objections, and closing sales when required.
• Maintain strong relationships with lenders and internal teams to streamline operations and deal flow.
• Contribute individual revenue where necessary, ensuring a hands-on approach to commercial finance sales.
• Work closely with the in-house Salesforce team to improve the operating systems and efficiency of the team.

WHAT MAKES YOU A GREAT FIT

• Experience in a customer-facing sales role, ideally within financial services.
• Outbound or cold-calling experience is greatly preferred.
• Proven track record of consistently meeting and exceeding revenue-based targets.
• Strong leadership skills, with the ability to coach, motivate, set clear expectations, goals and develop a team.
• A Total experience of 9 years with minimum 2 years of experience directly leading a team, preferably covering the UK or another English speaking market.
• Excellent communication and interpersonal skills, capable of influencing and building strong relationships.
• A results-driven mindset with impeccable attention to detail, determination, and drive.
• Passion for delivering exceptional customer service and ensuring clients receive the best possible outcome.
• Highly organized and analytical, able to manage multiple priorities and work well under pressure.
• Strong problem-solving skills, with the ability to troubleshoot issues quickly and effectively.
• A proactive, self-starting approach, always working backwards from targets to ensure effective execution
• Proficiency in using CRM systems(Preferably including Salesforce) and analyzing sales data to identify trends, opportunities and areas of improvement.

This role offers an exciting opportunity to lead and shape a successful team in a fast-paced, high-growth environment. If you thrive in a leadership role and are passionate about sales, commercial finance, and team development, we’d love to hear from you! 

WHAT YOU’LL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

As the DGM of Collections, you will be the architect of Tide India’s debt management and recovery strategy. You will lead the end-to-end collections lifecycle—from early-stage delinquency to legal recovery—ensuring high recovery rates while maintaining Tide’s brand reputation and providing a positive member experience

ABOUT THE ROLE: 

• • Strategy & Framework: Design and implement a robust collections and recovery strategy for SME lending products (Unsecured Business Loans, Credit Lines, etc.).
  • Agency Management: Onboard, manage, and audit third-party collection agencies (DCA) across India, ensuring they adhere to Tide’s ethical standards and RBI guidelines.
  • Digital Transformation: Leverage data analytics and automation to move from traditional "calling-only" models to a digital-first approach (WhatsApp, automated IVR, personalized nudges).
  • Compliance & Risk: Ensure 100% compliance with RBI’s Fair Practice Code and debt collection guidelines. Mitigate operational and reputational risks.
  • Performance Monitoring: Track key metrics such as Roll Rates, Resolution Rates, Cost of Collections, and Net Credit Loss (NCL).
  • Stakeholder Management: Work closely with the Risk, Product, and Legal teams to provide feedback on portfolio quality and refine credit underwriting models based on collection insights.

WHAT WE ARE LOOKING FOR:

• Experience: 10–15 years in Collections/Recovery within the Indian financial landscape (Fintech, NBFC, or Private Banks).
• Domain Expertise: Deep understanding of the SME/MSME segment and unsecured lending recovery.
• Regulatory Knowledge: Expert-level knowledge of Indian banking regulations, SARFAESI Act, and legal recovery processes (Section 138, Lok Adalat).
• Leadership: Proven track record of managing large distributed teams and external vendors.2
• Tech-Savvy: Comfortable working with CRM tools, LOS/LMS systems, and data visualization platforms (like Looker or Tableau).

About the role

As a Financial Crime Specialist, you will be a key member of Tide’s Financial Crime Risk Oversight & Management team, forming an integral part of the Second Line of Defence (2LOD). You will provide expert oversight of financial crime (FC) risks and controls across Tide’s India portfolio, ensuring robust governance, policy adherence, and regulatory compliance.

In this role, you will act as a Subject Matter Expert (SME) for Financial Crime Risk Management in India, with a deep understanding of RBI, FIU-IND, and PMLA regulatory frameworks. You will take ownership of key financial crime risks, including their identification, assessment, and escalation,  ensuring that senior management and the Board have a clear view of Tide’s financial crime risk exposure.

You will be responsible for maintaining and enhancing financial crime policies, standards, and procedures, ensuring they remain aligned with regulatory expectations and best practices. Additionally, you will lead the ongoing Financial Crime Risk Assessment (FCRA) process, identifying emerging risks and ensuring mitigation strategies are embedded effectively across the business.

Working closely with the First Line of Defence (1LOD) and other key stakeholders, you will provide expert advice on FC escalations, due diligence standards, and risk management controls. You will also track and report key Financial Crime Management Information (MI), ensuring timely escalation of material risks and control deficiencies to senior management and relevant committees.

Leveraging data-driven insights and innovative tools, you will contribute to Tide’s strategic aim of preventing and detecting financial crime effectively, while maintaining a strong culture of compliance and risk awareness. You will also support the Financial Crime Risk Oversight team in prioritizing oversight activities based on regulatory change, risk exposure, and strategic business priorities.

Some of the things you’ll be doing:

• Interpreting RBI, PMLA and other regulations and keeping a track of any amendments or new guidelines by the regulators and assessing how these changes will impact current policies / processes at Tide.
• Supporting in the development of innovative yet practical financial crime controls along with the 1LoD teams at Tide.
• Assisting Financial Crime Manager / Lead in creating and reviewing new Financial Crime related policies and procedures.
• Assisting Financial Crime Manager / Lead in reviewing existing processes for policy adherence levels and address course corrections.
• Proactively advising product and 1st LoD teams and ensuring that new product builds are within regulation and are Tide policy compliant.
• Proactively advising Product teams and 1st LoD on the Financial crime controls to be built in product design.
• Actively participating in Recurring product risk assessment and advising on any control enhancements from a Financial Crime Risk standpoint.
• Relevant experience in banking and financial services in the field of Financial Products. Exposure to Client Onboarding, Financial Crime Screening and Transaction Monitoring and (or) Fraud Investigations are required.
• Providing support with any Financial Crime risk oversight related data requirements.
• Providing support in regulatory matters, queries or audits.

What we are looking for: 

• You have deep knowledge of financial crime regulation and stay abreast of changes to regulations.
• Experience in, and strong understanding of, AML/CTF governance and regulatory control frameworks and best industry practices.
• You’ve operated in a 2nd Line of Defense function, Risk & Compliance or Internal Audit in your previous work experiences.

• Good knowledge of customer risk indicators in relation to various Money Laundering, Terrorist Financing and Fraud typologies prevalent in the Indian financial sector.

• You are pragmatic and look to find solutions that balance meeting regulatory and internal policy requirements with providing excellent customer solutions to our members and meeting commercial objectives.
• You understand the various financial products such as PPI Wallets, BBPS, UPI and understand the underlying systems that these financial products operate on.
• You are able to clearly articulate the regulatory / fraud risks and trade-offs with different process and procedure options while reviewing a product
• You have the ability and have driven various product risk assessments and understand what controls best suit a product and are able to drive implementation of such controls with product teams in alignment with the 1st LoD teams.
• You can write great, easy-to-read and digestible policies and procedures and have done so in your earlier job roles.
• You are used to challenging senior stakeholders and remain robust when challenged yourself.
• You have prior experience in business banking in an RBI regulated environment.

You’ll be a great fit if:

• You have 5-7 years of experience in Financial Crime Risk domain
• Strong knowledge of Financial Crime risks, controls and industry best practices
• Experience in performing detailed financial crime risk assessments, and assessing, designing and recommending mitigating controls
• You have specifically worked in an environment related to FIU-India & RBI reporting requirements and financial crime risks prevention
• You possess exceptional listening, analytical, critical thinking and decision- making skills
• You have excellent verbal, written, and interpersonal communication skills in English
• You must be self-motivator and self-starter
• You are focused on regulations and risks Tide would face.
• You are able to multitask and successfully operate in a fast paced, team environment
• You must adapt well to change and successfully set and adjust priorities as needed
• CAMS or ICA certifications held by the candidate would be a bonus.

What you’ll get in return:

• Competitive Compensation -  competitive salary and stock options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE TEAM

The Senior Operational Analyst for the Customer Support team will be responsible for analyzing and improving operational efficiency within the Customer Support department. This role will involve working closely with cross-functional teams to identify trends, assess performance, and provide insights that drive data-driven decisions to enhance member satisfaction, streamline support processes, and optimize overall team performance.

Some of the things you’ll be doing: 

• Develop and maintain reports, dashboards, and KPIs to monitor team and service performance.
• Identify patterns, trends, and areas of improvement in member support interactions, and proactively recommend solutions.
• Work closely with other departments (e.g., IT, product teams, customer experience) to ensure seamless support processes and identify system improvements that support member needs.
• Conduct root cause analysis for recurring issues or inefficiencies and recommend corrective actions.
• Help design and refine processes that lead to quicker resolutions and better member engagement.
• Create and maintain documentation for support processes, policies, and best practices

WHAT WE ARE LOOKING FOR

• Experience working with CRM systems
• ticketing platforms, or other customer support software.
• Proven track record in process optimization and performance analysis in an operational setting.
• Strong analytical and problem-solving abilities, with experience in interpreting data and translating it into actionable recommendations.
• Proficiency in data analysis tools such as SQL, Looker, Excel, Tableau, or Power BI.
• Strong understanding of customer service metrics (e.g., SLAs, First Response Time, Resolution Time, Customer Satisfaction).
• Excellent communication skills, both written and verbal, with the ability to present complex data in a clear and actionable way.
• Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

ABOUT THE ROLE 

As a Wealth Management Manager, you'll be responsible for defining and executing Tides wealth management roadmap for small businesses. You'll bring together investment, advisory, and partnership strategies to help members maximize returns and financial security.

You will:

• Develop and execute the Wealth Management strategy focused on SME and MSME members - addressing business liquidity, surplus management, and long-term investment goals.
• Partner with financial institutions, AMCs, and digital investment platforms to offer curated solutions such as liquid funds, fixed income, and structured business investment products.
• Work with product and digital teams to embed investment journeys seamlessly within the Tide platform.
• Identify and build cross-sell opportunities by leveraging transaction data, behavioral analytics, and lifecycle triggers.
• Collaborate with marketing and growth teams to drive awareness and adoption of wealth solutions among business owners.
• Track and report key KPIs AUM growth, activation rates, customer engagement, and revenue contribution.
• Ensure regulatory compliance, risk management, and transparent communication across all wealth initiatives.
• Represent the voice of SMEs in discussions on product innovation and partnership design, ensuring solutions align with real business needs.

WHAT WE ARE LOOKING FOR

• You have an MBA/PGDM in Finance, Economics, or a related field; certifications such as NISM, CFA, or CFP are preferred.
• You have 6 to 10 years of experience in Wealth Management, Business Banking, or SME-focused Financial Services.
• You have a deep understanding of investment products relevant to small businesses e.g., short-term funds, treasury management, and business owner wealth planning.
• You're passionate about financial inclusion and fintech innovation, especially in serving the MSME ecosystem.
• You're data-driven, with strong analytical skills using tools such as Excel, Power BI, or similar.
• You have proven experience in building and managing partnerships with AMCs, fintechs, or financial institutions.
• You're an excellent communicator and influencer, capable of managing senior stakeholders and cross-functional teams.
• You thrive in fast-paced, high-growth environments, balancing strategic thinking with on-ground execution.

WHAT YOU WILL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Senior Industry Solution Consultant (FP&A)

We are looking for a self-motivated SENIOR INDUSTRY SOLUTION CONSULTANT to join our India Presales team! Location - Delhi, India.

A position with Anaplan’s presales team means being part of one of the fastest growing cloud vendors and making your mark on a changing industry. You get to meld your love of numbers with your love of sales and be rewarded for success with an outstanding commission structure in a fast moving, stimulating environment. As a Solution Consultant, you enjoy helping people solve hard problems. You are a bit savvy about cool products and you love  showing people how those products can help their businesses. You will join a team of individuals who embrace and respect diverse perspectives, aren’t afraid to push boundaries and try new insights, and are passionate about helping our customers and each other succeed. We work hard, but we also don’t wait for an excuse to have fun.

In fact, we’re so serious about it that it’s one of our core values.

The Industry Senior Solution Consultant is a critical member of our Presales team, responsible for partnering with Account Executives to drive the technical and business value of our solutions for prospective clients within a specific industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Retail). This role requires deep industry expertise, exceptional communication skills, and a strong understanding of our product suite to articulate how our offerings solve complex business challenges and deliver measurable ROI. 

The role required expertise in the planning space – specifically in financial planning & analysis (FP&A) with background in hands-on working on EPM / Planning tools such as Anaplan, SAP SAC/BPC, Oracle EPM, OneStream, TM1 etc. 

Travel within India is required for pre-sales engagements (25-40%).

What you will be doing:

Key responsibilities for an Industry Senior Solution Consultant, highlighting their primary role in driving large strategic deals within the Enterprise segment:

• Drive Enterprise Strategic Deals with Account Executives: Your primary function is to partner directly with Account Executives to identify, qualify, and drive larger, strategic deals into the Enterprise segment. You'll achieve this by deeply understanding complex client business challenges and positioning our EPM solutions as critical enablers for their strategic objectives and measurable ROI.
• AI-Powered EPM Solution Storytelling: Design and deliver compelling demonstrations of our EPM solutions, showcasing how integrated AI capabilities (e.g., predictive analytics, machine learning for forecasting, generative AI for insights) enhance accuracy, automate processes, and enable more intelligent decision-making across finance, supply chain, sales, and HR.
• Deep Industry & EPM Expertise: Leverage in-depth knowledge of EPM best practices, relevant industry trends, and how AI is transforming performance management. You'll articulate complex concepts into clear business benefits for diverse audiences and serve as a key advisor to Marketing, providing insights to drive targeted business development.
• Enterprise Architecture Understanding & Integration: Possess a critical understanding of broad enterprise IT landscapes, including ERP, CRM, and other key systems, to effectively design and articulate how our EPM solutions (specifically Anaplan) seamlessly integrate into and enhance existing technology environments.
• Technical & Value Translation: Translate intricate EPM functionalities and AI-driven insights into tangible business value, adeptly addressing client queries, managing technical validations, and supporting the development of proofs of concept.
• Cross-Functional Collaboration: Serve as a pivotal EPM and AI subject matter expert, partnering effectively with sales, product, delivery, and marketing teams to ensure seamless client engagements, successful solution adoption, and targeted market penetration.

Developing planning function-specific solutions, demos, and messaging. Building Proof of Concept models that are tailored to solve prospects’ problems..

More about you:

• MBA / PG Diploma /  B. Eng/ BSc / Bcom / BA / CA or equivalent. (Post Grad and Professional Qualifications a plus)
• 10+ years of experience in Software or System Integration Companies or IT Departments  either in industry, consulting or presales.
• Prior hands-on experience in Enterprise Planning Management and working on tools such as Anaplan, SAP SAC/BPC, Oracle EPM, OneStream, TM1 etc is required.
• Aptitude for quickly ramping up on new technology
• Excellent presentation, client relationship, and interpersonal skills- both internally and externally

Preferred skills and technical familiarity:

• Growth mentality
• You’re comfortable challenging old ways of doing things
• Ability to take a consultative selling approach by listening to customer needs and  shaping a shared vision for a solution
• 10+ years of presales/consulting/implementation or like experience

SUMMARY 

Dynamic in a fast-paced environment  

In this role, you will report to the Regional Sales Director - North & West India. You will work alongside a team of Wizards that focus on our customers' business needs. Our priority is building a secure infrastructure for their cloud environments. We do that by learning their business. We ask questions. We listen. We help educate. 

WHAT YOU’LL DO 

•  Lead with curiosity to understand our customer’s complex business problems  

• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers for our cloud segment 

• Demonstrate ability to position and advise to CISO level executives with industry Point-of-View business insights; Continue to listen, build and grow executive relationships with customers  

• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values  

• Align with Wiz partner ecosystem to optimize market opportunity  

• Maintain accurate pipeline management with expert-level forecasting  

• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives  

 WHAT YOU’LL BRING 

• Minimum 5 years closing experience in the cloud/security space in North India, ideally in a majority hunting role  

• Proven track record of selling in a competitive market 

• Experience in a hypergrowth/start-up organization 

• Ability to build great internal partnerships with key business units and their stakeholders  

• A consultative and professional approach to engaging with customers  

• Ability to manage multiple opportunities in various stages  

• A proven track record managing accounts in cloud or cybersecurity ecosystem to elevate the business  

• Resilience, adaptability, flexibility, ability to be a team player  

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

What Is The Role

Elastic is searching for an Enterprise Account Executive to expand our Enterprise and Strategic customer accounts. Our Enterprise Account Executives are individual contributors, passionate about building new business and growing the Elastic footprint within accounts of more than 4,000 employees and ensuring our customers are successfully leveraging Elastic cloud solutions across their organization. Are you ready to help users address their hardest problems through the power of search? If so, we’d love to hear from you!

What You Will Be Doing

• Building awareness and driving demand for Elastic solutions within new Enterprise accounts, by helping users and customers derive value from their data sets
• Serving as an evangelist for our Open Source offerings while communicating and demonstrating the capabilities of our commercial features
• Uncovering new and diverse use cases to enable our users to work smarter, not harder
• Collaborating across Elastic business functions to ensure a seamless customer experience
• Working thoughtfully with customers to identify new business opportunities, leading through the sales cycle and closing complex transactions
• Building a robust business plan through community, customer and partner ecosystems to achieve significant Elastic growth within your accounts

What You Bring

• A track-record of success in selling SaaS subscriptions into net new complex accounts, demonstrated by overachievement of quota and strong customer references
• A deep understanding and preferably experience selling into the ecosystem we live in, including Enterprise Search, Logging, Security, APM and Cloud
• The ability to build relationships and credibility with both Developers and Executives
• Predictability and accurate forecasting capabilities using SFDC
• An appreciation for the Open Source go-to-market model and the community of users who rely on our solutions every single day
• Previous experience selling SaaS into the Enterprise accounts included in this territory

Bonus Points

• Previous experience selling in an Open Source model or SaaS

#LI-AS3

What is The Role

Elastic is searching for an Enterprise Account Executive (SLEDH) to expand our business in States (primarily focused on northern and eastern part of India) along with Education & Healthcare accounts. Our Enterprise Account Executives are individual contributors, passionate about building new business and growing the Elastic footprint within their set of accounts. Are you ready to help users tackle their hardest data problems through the power of search? If so, we’d love to hear from you!

What You Will Be Doing

• Building awareness and driving demand for Elastic solutions within States & EDU & Healthcare accounts by helping users and customers derive value from their data sets.
• Serving as an evangelist for our Open-Source offerings while communicating and demonstrating the capabilities of our commercial features
• Uncovering new and diverse use cases to enable our users to work smarter, not harder
• Collaborating across Elastic business functions to ensure a seamless customer experience
• Working thoughtfully with customers to identify new business opportunities, managing through the sales cycle and closing complex transactions
• Building a robust business plan through community, customer and partner ecosystems to achieve significant Elastic growth within your accounts

What You Bring

• A track-record of success in selling Software/Security Solutions/SaaS subscriptions into net new complex accounts, demonstrated by overachievement of quota and strong customer references
• A deep understanding and preferably experience selling into the ecosystem we live in, including Enterprise Search, Logging, Security, APM and Cloud
• The ability to build relationships and credibility with both Developers and Executives
• Predictability and accurate forecasting capabilities using SFDC
• An appreciation for the Open Source go-to-market model and the community of users who rely on our solutions every single day
• Previous experience selling into the Enterprise accounts included in this territory

Bonus Points

• Previous experience selling in an Open Source model

#LI-AS3

ABOUT THE TEAM:

ABOUT THE ROLE:

WHAT WE ARE LOOKING FOR:

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

ABOUT THE TEAM

The National Sales Manager – Loans Against Securities (LAS) will be responsible for driving pan-India sales and revenue growth across products such as Loans Against Shares, Loans Against Mutual Funds, ESOP Funding, and Promoter Funding. The role requires building a high-performing sales organization, deep engagement with wealth ecosystems, and strong coordination with credit and risk teams to ensure profitable and compliant growth.

ABOUT THE ROLE

1. Business Strategy & Growth 

• Design and execute the national sales strategy for LAS products, including: Loans Against Shares, Loans Against Mutual Funds, ESOP funding, Promoter funding / structured financing.
• Own annual business plans, budgets, and growth targets.
• Identify and expand into new geographies, segments, and channels (HNIs, UHNIs, promoters, startup founders, family offices). 

2. Sales & Channel Development

• Build and scale multiple sales channels:
• Wealth and private banking teams
• Relationship managers and LAS specialists
• IFAs, MFDs, brokers, and family offices
• Startup ecosystems for ESOP funding
• Drive cross-sell of LAS to existing wealth, liability, and corporate clients.
• Ensure strong pipeline management, lead conversion, and deal closures. 

3. Promoter Funding & Structured LAS

• Lead sales of promoter funding and high-ticket LAS transactions.
• Work closely with credit, legal, and risk teams on deal structuring, security cover, and covenants.
• Engage with promoters, CFOs, and treasury teams for long-term relationships. 

4. ESOP & Startup-Focused Financing

• Build a national ESOP funding program targeting startup founders and senior employees.
• Develop partnerships with startup accelerators, VC funds, and HR platforms.
• Ensure seamless execution with clear communication on valuation, liquidity events, and risk disclosures. 

5. Team Leadership & Performance Management

• Build and manage a pan-India LAS sales team including regional heads, cluster managers, and RMs.
• Define KPIs, incentive structures, and productivity benchmarks.
• Conduct regular sales reviews, training, and capability-building sessions.
• Foster a culture of performance, compliance, and customer-centricity. 

WHAT WE ARE LOOKING FOR

• 12-15 years of experience in LAS, wealth lending, secured lending, or capital market–linked products.
• Strong track record in sales leadership and high-value deal closures.
• Experience working with HNIs, promoters, startups, and wealth ecosystems. 
• Deep understanding of equity, mutual funds, ESOPs, and promoter structures.
• Strong negotiation, stakeholder management, and deal-structuring skills.
• Strategic mindset with hands-on execution capability.
• High ethical standards and risk awareness.
• Ability to lead large, distributed sales teams. 
• MBA / Postgraduate degree in Finance, Marketing, or Management preferred.
• Capital market or lending certifications are an advantage. 

WHAT YOU’LL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

ABOUT THE ROLE

As a Member Success Executive, you will be:

• A part of the "account farming" team, responsible for nurturing member relationships post-sale.
• Focused on achieving targets related to Tide account activations as the primary objective of the farming team.
• Engaging with existing members through calls, building rapport, understanding their businesses, and upselling relevant products or services to help them thrive.
• Collaborating cross-functionally with other departments to understand upcoming product launches and effectively pitch them to our members.
• Independently sourcing leads that you identify as having potential to generate revenue.
• Getting to know leads/prospective members and their business plans, recommending relevant products and services to support their growth.
• Comfortable with cold calls, emails, and outreach, requiring minimal coaching in these areas.
• Spending time coaching members through the setup process and providing support wherever needed, offering a 5-star service as you welcome them to Tide.

WHAT WE ARE LOOKING FOR

Tide is seeking a Member Success Executive (Tele-Sales Executive) who is target-oriented and passionate about aiding small businesses. Thriving in a fast-paced, ever-changing environment excites you, along with a keen interest in the fintech industry and its efforts to save small business owners time and money.

You'll be focused on targets and confident in handling objections to achieve revenue goals. Additionally, you'll possess an excellent telephone manner, be outgoing, and thrive in a close-knit team environment. With excellent commercial awareness, you'll continually seek new revenue-generating opportunities. Passion, drive, and enthusiasm are a must. You will also be:

• Passionate, driven, with a can-do attitude and a positive outlook.
• Possessing 1-3 years’ experience in tele-sales roles, focusing on revenue generation, preferably within the FinTech or digital banking sector.
• Demonstrating excellent written and spoken English and Hindi language skills.
• Having previous customer service or tele-sales experience.
• Focused on revenue and capable of up-selling to prospective members.
• Target-driven.
• Comfortable with constant change and shifting priorities.
• A troubleshooter with a member-first mentality.
• A team player able to complete ad-hoc tasks.
• Incredibly self-motivated and conscientious, aiming to make a real difference to the business.
• Able to listen, learn, and adapt to feedback.
• Having knowledge of compliance, KYC, AML, and associated regulations.
• Possibly having previous experience working with a Fintech or digital bank.

WHAT YOU WILL GET IN RETURN 

• Competitive Salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

ABOUT THE TEAM:

Funding Options by Tide is a Commercial Credit Broker. We will help as many customers as possible get the right finance, through effective conversations - taking the time to understand about the businesses they engage with (how they work, growth plans, challenges, their experience of finance so far) and understanding customers’ finance needs and effectively matching them to the best product and lender that meets their need…. giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and mind-blowing standard of customer service.

WHAT WE ARE LOOKING FOR: 

We are looking for a Senior Business Finance Specialist to join our Sales Team to support businesses and vendors in providing finance whether it’s hire purchase, leasing, unsecured loans or any other product from our 80+ lender panel. 

As this is a position within our sales team, we are looking for somebody with a demonstrable track record of sales success who will be able to hit the ground running. If you have 3+ years experience in sales position, relationships with vendors and the willingness to success and develop within one of the fastest growing teams within Tide this would be a perfect fit. 

Some of the things you’ll be doing:

• Meeting (or ideally exceeding) sales targets
• Ability to manage vendor relationships 
• Contact, engage and manage our Small Business customers through their application process
• Build and nurture working relationships with our commercial lending partners 
• Become confident in articulating the Funding Options by Tide proposition and service
• Building on your extensive knowledge of lenders, and gaining an in-depth understanding of the wide variety of lenders and products in the market
• Confidently articulating the different finance options available to customers across multiple business finance product classes
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce
• Keeping up to date on industry trends, market & competition.
• Actively share stories and successes to the wider organisation through relevant comms channels.

WHAT MAKES YOU A GREAT FIT: 

• Ideally you will already be working in Fintech space either at a brokerage or lender
• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets
• You’ll have excellent communication and interpersonal skills
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• You’ll be obsessive about delivering the highest level of customer service
• You will be extremely well organised and analytical and work well under pressure
• You can troubleshoot issues quickly and effectively
• You will be able to engage and quickly establish strong working relationships
• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

As a Senior Country Commercial Manager (CCM) within Tide Credit Services, you will be responsible for driving the strategic growth and commercial performance of our credit products in India. You will work closely with senior leadership to shape product strategies, strengthen client engagement, and build scalable solutions across the SME credit ecosystem.

Key Responsibilities

• Develop and execute country-level commercial strategies to drive credit growth and profitability.
• Identify and prioritize high-potential market segments, partnerships, and SME customer opportunities.
• Collaborate with product, marketing, operations, and risk teams to align commercial initiatives with business objectives.
• Monitor and analyze commercial performance metrics to optimize product adoption, revenue, and customer satisfaction.
• Build and maintain strong relationships with key stakeholders, including SME associations, corporate partners, and industry bodies.
• Drive initiatives to improve customer acquisition, retention, and engagement across the SME credit portfolio.
• Ensure compliance with regulatory requirements and internal policies in all commercial activities.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in Business, Finance, or related field; MBA preferred.
• 5–9 years of experience in commercial, business development, or product management roles within financial services or fintech.
• Strong understanding of SME/MSME markets and credit products.
• Proven track record in driving revenue growth, partnerships, and strategic initiatives.
• Excellent analytical, communication, and negotiation skills.
• Ability to work collaboratively across cross-functional teams in a fast-paced environment.
• Strategic thinking with strong problem-solving and decision-making abilities.

WHAT YOU’LL GET IN RETURN

• Competitive Salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

ABOUT THE TEAM:

Wealth Services is a fast growing global product area at the heart of Tide’s long-term member value strategy. Our mission is to help SMEs and sole traders grow and manage their money more effectively through market-leading savings, deposits, and investment solutions. By building a trusted, unified wealth platform integrated directly into Tide’s business account experience, we aim to become the primary hub where small businesses manage liquidity, build reserves, and grow their financial wellbeing.

The Wealth Services division encompasses savings accounts, investment products, deposit optimisation, cash management tools, and key partnerships with banking and investment providers. We are in the early stages of the journey, with strong traction and a large, underserved SME market ahead. Over the next three years, we expect to scale deposits, AUM, and product coverage significantly, expand internationally (initially India, Europe, and the UK), and build a high-performing, multidisciplinary team to deliver long term growth and profitability.

ABOUT THE ROLE: 

We are seeking an entrepreneurial, visionary VP of Wealth Services to define and scale Tide’s end to end wealth proposition. You will be the business, commercial, and product owner for the division, holding full P&L accountability and shaping the strategic roadmap that accelerates deposit growth, expands AUM, and delivers a best-in-class wealth experience for SMEs.

Partnering with the dedicated VP of Engineering for the domain, you will lead product management, commercial operations, and go to market functions for Wealth Services. You will build the team, drive innovation, ensure regulatory robustness, and unlock international opportunities — all while delivering a seamless, trusted member experience.

As VP of Wealth Services responsibilities will include:

• Strategic Leadership & P&L Ownership: 
  • Define the long-term vision, strategy, and operating model for Wealth Services across savings, deposits, investments, and future adjacent offerings.
  • Own full P&L accountability, driving aggressive growth in deposits, AUM, revenue, and profitability.
  • Balance short term commercial impact with long term scalability, compliance, and member value.
• Team Building & Leadership: 
• Build, mentor, and lead a high performing, multidisciplinary team spanning product, commercial, operations, and go to market roles.
• Scale the organisation from early-stage foundations to a world-class 50+ person division over time.
• Foster a culture of innovation, data driven decision making, accountability, and customer centricity.
• Product Strategy & Development: 
• Lead the full product lifecycle across multiple channels (app, web, partner integrations), from concept to launch to optimisation.
• Expand Tide’s wealth product suite, including savings accounts, deposit products, investment wrappers, cash management tools, and partner-led investment offerings.
• Ensure robust regulatory and compliance frameworks underpin every release, in collaboration with legal, risk, and compliance teams.
• Commercial & Go to Market Ownership: 
• Develop and execute comprehensive go to market, pricing, and monetisation strategies for all wealth products.
• Drive customer acquisition, deposits growth, engagement, retention, and cross sell effectiveness.
• Oversee strategic partnerships with banking, investment, and infrastructure providers.
• Operational Excellence: 
• Establish and scale efficient processes for onboarding, servicing, reconciliations, risk management, treasury interactions, and customer support.
• Ensure world class reliability and customer experience across all wealth journeys.
• International Expansion: 
• Lead Wealth Services’ expansion into new regions, tailoring products and partnerships to local regulatory and market needs (initial focus: India, Europe, UK).
• Build localisation and compliance strategies to support scalable international growth.
• Cross-Functional Collaboration: 
• Work closely with Engineering leadership to align commercial and technical roadmaps.
• Collaborate with Marketing, Finance, Risk, Legal, Member Support, and central Product & Engineering teams to execute the division’s strategy end to end.
• Influence executive stakeholders and represent Wealth Services in senior leadership forums.
• Data Driven Decision Making: 
• Use analytics, segmentation, experiments (A/B, MVT), and forecasting to inform priorities and optimise performance.
• Monitor and manage key commercial and product metrics (deposits, activation, AUM, retention, product NPS, cost-to-serve).
• Market & Customer Insight: 
• Maintain deep understanding of SME financial behaviour, market competitors, regulatory changes, and emerging wealth technologies.
• Translate insights into differentiated solutions that deliver long term value to members.

WHAT WE ARE LOOKING FOR:

• Proven leadership track record in high growth organisations, ideally within fintech, banking, or wealth management.
• Deep domain expertise in savings, deposits, treasury linked products, or investment solutions — with a strong grasp of regulatory frameworks.
• Ability to translate deep investment experience into simple products for MSME.
• Demonstrable experience scaling a product or business line, ideally with full P&L ownership and commercial accountability.
• Strong product leadership skills, having overseen end to end delivery across discovery, build, launch, and optimisation.
• Commercially astute, with experience defining pricing, modelling economics, structuring partnerships, and driving sustainable revenue growth.
• Exceptional leadership and team building ability, with a history of growing and mentoring high performing teams.
• Highly analytical, adept at using data to guide prioritisation, experimentation, and commercial decision making.
• Outstanding stakeholder management and communication skills, able to influence at all levels.
• Innovative and customer obsessed, with a bias for execution and continuous improvement.
• Resilient and adaptable, thriving in a dynamic, fast scaling environment.

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation – Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

#LI-AC1 #LI-Remote #LI-Hybrid

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

This position is with Manifest Global, which also includes trailblazer brands such as Cialfo, Explore, BridgeU, and Kaaiser.

Manifest Global empowers in building companies that connect the world towards growth, prosperity, and innovation. Our portfolio includes trailblazer brands such as Cialfo, BridgeU, Explore, and Kaaiser, which are dedicated to expanding global student mobility by serving their respective stakeholders in the ecosystem. 

Our Mission

To create a world where every student, regardless of their ethnicity, nationality, socio-economic status, and learning preference, gets equal access to higher education through our world-class network of portfolio brands; a network that globally connects community stakeholders that provide the finest resources and support material, anywhere in the world and at any time.

About This Role 

We are a team of passionate people focused on making the world available to everyone through education. We are seeking a skilled Airtable Builder/Designer to join our team and play a key role in designing, building, and maintaining Airtable solutions to support business processes and operational efficiency. The ideal candidate will have 2-4 years of experience in dashboard building either Salesforce, or Airtable development and data analysis, with strong technical skills in automation, data workflows, and stakeholder coordination.  

What You Will Be Doing

• Develop Airtable end to end products to enable our internals to manage their work: 
  • Designing databases.
  • Building automations to make these structures dynamic.
  • Building interfaces to enable end users to work with this data.
  • Coordinating with data engineer and engineering teams to ensure that this information integrations with our broader infrastructure.
• Coordinating with engineering to ensure that our Airtable infrastructure integrates into our broader eco system.
• Coordinating with internal stakeholders (leadership, marketing, sales, finance, operations, etc.) to identify requirements and build products that meet these requirements.
• Ensure data integrity, database structure, and efficient organization of information. 
• Develop and document standard operating procedures for Airtable processes.
• Provide training and ongoing support to users to maximize adoption and effectiveness. 

About You 

• Qualifications:
  • Bachelor’s degree in the relevant field.
• Experience:
  • 2-4 years of experience in dashboard (preferably Airtable) development and data analysis. 
  • Strong understanding of dashboard (preferably Airtable) structure, formulas, automations, and interfaces. 
  • Hands-on experience in process automation and workflow optimization. 
  • Experience working with cross-functional teams (product, sales, marketing, finance, and customer success) to ensure seamless execution.
• Skills:
  • Stakeholder Management- Strong ability to collaborate cross-functionally with internal teams and external partners.
  • Strong Communication skills are extremely important to succeed in this role.
  • Problem-Solving & Troubleshooting– Ability to quickly diagnose operational issues and implement effective solutions.
  • Within Airtable:
    • Designing databases.
    • Building automations to make these structures dynamic.
    • Building interfaces to enable end users to work with this data.
• Qualities
  • You are a self-starter.
  • You are curious and creative by nature .
  • You are proactive and results-driven.
  • You are highly organised and detail-oriented.
  • You are a collaborative team player with a positive attitude.
  • You are adaptable to a fast-paced and changing environment.
  • You are interested in driving business impact through your role  
• You're a notch above if you have:
  • Build complex automations and integrations using Airtable scripts, APIs, and third-party tools like Zapier, Salesforce, HubSpot, or BI tools. 
  • Develop custom Airtable extensions to expand platform functionality. 
  • Experience in advanced data analysis, reporting, and business intelligence tools.
    
    

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global, which includes Cialfo, BridgeU, and Explore, Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

About This Role

Kaaiser, a leading global student recruitment and admissions firm within the Manifest Global group, is hiring a Agent Success Partner to grow student conversions and revenue in an assigned region by building a high-performing network of education agents and channel partners.

This role is built for someone who enjoys being in the field, moves fast, and drives outcomes through partner relationships. You’ll own partner performance end-to-end, activation, training, lead quality, funnel movement, and conversions, working closely with internal teams to ensure a smooth student journey from lead to application to enrolment.

You will be measured on conversions, revenue, partner productivity, funnel hygiene, and execution consistency.

What You Will Be Doing

Own Conversion & Revenue Outcomes

• Own regional student conversion and revenue targets through channel partners.
• Build and run a clear plan to grow applications and enrolments month-on-month.
• Track and improve funnel movement: lead, counselling, application, offer, enrolment.

Build & Grow a High-Performing Partner Network

• Identify, onboard, and activate high-potential education agents in your territory.
• Run structured partner rhythms: weekly check-ins, pipeline reviews, and performance coaching.
• Set clear partner expectations, success metrics, and accountability on lead handling.

Lead Partner Enablement & Training

• Train partners on Kaaiser’s offerings, process, positioning, and student qualification standards.
• Ensure partners understand platform/process workflows to reduce drop-offs and delays.

Field Execution & Market Expansion

• Spend significant time in-market meeting partners, running activation meetings, and supporting events.

Cross-Functional Collaboration

• Partner with operations/admissions/processing teams to ensure high-quality applications and smooth turnaround.
• Work with marketing on local events, partner campaigns, and lead-gen initiatives.

About You

• Qualifications
  • Bachelors degree in the relevant field.
• Experience
  • 4+ years of total experience with at least 2+ years in B2B sales / partner sales / business development (education is a strong plus).
  • Exposure to one or more of the following is highly valued:
    • Education agents / channel partner ecosystem.
    • Study abroad / overseas education / admissions or recruitment services.
• Skills & Qualities
  • Conversion mindset: you don’t just “manage partners”, you drive outcomes.
  • Strong relationship building and stakeholder management.
  • Structured operator: you run partner pipelines, cadence, and follow-ups consistently.
  • Strong communication and presentation skills (training, demos, partner reviews).
  • Solid reporting ability (Excel/Sheets, decks) and disciplined CRM usage.

Why You Should Join Kaaiser

• Join one of India’s most respected study-abroad networks, now strengthened under Manifest Global.
• Be part of a group that includes Cialfo, BridgeU, and Explore, global leaders in international education.
• Work in a high-growth environment where performance, autonomy, and ambition are valued and rewarded.
• Accelerate your career with opportunities across multiple brands and markets.

Additional Information

• Frequent travel / field time is required to succeed in this role.
• This role operates on a 5.5-day work schedule
• Experience managing south india market is preferred

The opportunity:

This program of work is central to VMLs’ continued success, helping augment their world class AI with a back-office workflow platform. The value add is to enable agencies to manage their work end to end within our innovate platform. This is a greenfield program of work to replace their existing workflow system with bespoke .Net development using a microservice architecture in Azure and Kubernetes.

What you’ll be doing:

We are looking for a talented Senior Front-End Developer to join our dynamic team. This role will focus on building and maintaining high-quality web applications with a focus on ReactJS (or similar frameworks), micro frontends, Test-Driven Development (TDD), and automation testing. If you're passionate about creating seamless, scalable, and maintainable user interfaces, we'd love to meet you!

This role will report into the Tech Lead of your work stream or into the Senior Director of Development.

• Design, develop, and maintain modern web applications using ReactJS (or similar frontend frameworks).
• Architect and implement micro frontends to ensure modular, scalable, and efficient solutions.
• Collaborate with cross-functional teams (design, backend, product) to deliver seamless user experiences.
• Ensure the quality of code through Test-Driven Development (TDD) practices and write unit, integration, and end-to-end tests.
• Implement automation testing frameworks to improve testing efficiency and coverage.
• Optimize front-end performance for speed and scalability.
• Participate in code reviews and provide constructive feedback to junior developers.
• Stay up to date with the latest front-end development trends, tools, and best practices.
• Mentor and guide junior and mid-level developers, fostering a collaborative and growth oriented environment.

What we want from you:

• 7+ years experience in ReactJS or similar modern JavaScript frameworks (Vue.js, Angular, etc.).
• Proven experience working with micro frontends architecture and principles.
• Solid understanding of Test-Driven Development (TDD) and hands-on experience in writing testable code.
• Familiarity with automation testing tools and frameworks (e.g., Jest, Cypress, Selenium).
• Deep knowledge of HTML5, CSS3, and JavaScript (ES6+).
• Experience with state management libraries like Redux, Recoil, or similar. Strong understanding of version control systems, especially Git.
• Knowledge of RESTful APIs and integrating front-end with back-end services.
• Familiarity with build tools like Webpack, Babel, and task runners like Gulp or Grunt.
• Excellent problem-solving skills and ability to work autonomously. Strong communication skills and ability to work in an agile team environment.

If you know some of this even better:

• Experience with containerization and Docker.
• Knowledge of cloud-based platforms (e.g., AWS, Azure, Google Cloud). 
• Experience with CI/CD pipelines and DevOps practices.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

.Net Developers required to join our Engineering team. 

The opportunity:

This program of work is central to VML’ continued success, helping augment their world class AI with a back-office workflow platform. The value add is to enable agencies to manage their work end to end within our innovate platform.

This is a greenfield program of work to replace their existing workflow system with bespoke .Net development using a microservice architecture in Azure and Kubernetes.

What you’ll be doing:

Insert a sentence or two with a broad comment speaking to the value this person will bring and/or the functions they will ultimately support in the following bulleted ways below.

This role will report into the Team Engineering Lead.

• Write clean, scalable code using .NET programming languages
• Write unit tests and drive code from those tests
• Remain up to date with the terminology, concepts and best practices for coding
• Contribute to architecture and software design with other team members
• Contribute to cloud design in Azure
• Create proof of concepts to prove assumptions
• Develop client displays and user interfaces
• Assist software personnel in handling project related work and other requirements
• Coordinate with other software professionals and developers

What we want from you:

• Familiarity with design patterns and pattern of enterprise application architecture
• Expert knowledge of SOLID principles
• 5+ years of development experience using C#
• Proven track record of software design from Test Driven Development
• Knowledge of at least one other OO language (e.g. C++, Java) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, gRPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Able to work well in a team setting

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore. Please note that this is a 5.5-day working role.

Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global which includes Cialfo, BridgeU, and Explore, Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

About the Role

We are hiring a Quality Assurance Manager to define, monitor, and elevate quality standards across Kaaiser’s agent-facing and operational teams.

This is not a passive audit or compliance role. You will act as the custodian of quality and speed, ensuring that:

• Agents receive accurate, timely, and consistent information
• Interactions with agents are professional, responsive, and dependable
• Operational handoffs and follow-ups happen with clarity and discipline

You will work closely with sales, operations, and leadership to identify gaps, drive corrective action, and continuously raise execution standards.

What Success Looks Like

• You are successful in this role if:
  • Agent satisfaction improves due to faster response times and clearer communication
  • Errors, rework, and escalations from agents reduce materially
  • SLAs for agent queries, follow-ups, and processing are consistently met
  • Quality issues are identified early and addressed systemically
  • Quality standards are embedded into daily operations, not enforced reactively

What You Will Own

• Quality Standards & Frameworks
  • Define and maintain quality benchmarks for all agent-facing interactions
  • Build clear QA frameworks covering:
    • Accuracy and completeness of information shared with agents
    • Professionalism and clarity of communication
    • Response time and turnaround standards
    • Process adherence and documentation quality

• Monitoring, Audits & Insights
  • Conduct regular audits of:
    • Counsellor–agent interactions (calls, emails, WhatsApp, CRM notes)
    • Application handling and operational workflows
  • Use call reviews, message audits, CRM checks, and case sampling to assess quality
  • Track trends, recurring issues, and systemic breakdowns

• Quality, Speed & Turnaround Management
  • Monitor and enforce SLAs for:
    • Agent queries and follow-ups
    •  Application processing and handoffs
  • Identify bottlenecks impacting speed or accuracy and recommend improvements
  • Ensure quality improvements increase efficiency, not slow teams down

• Feedback, Coaching & Continuous Improvement
  • Provide structured, actionable feedback to operations teams · Design and conduct regular knowledge assessments for team members to ensure accuracy, consistency, and up-to-date understanding of programs, processes, and policies.
  • Analyse assessment results to identify knowledge gaps, risk areas, and recurring quality issues
  • Work with team leads to translate QA findings and assessment outcomes into:
    • Coaching and performance improvement plans
    • Process fixes and SOP updates
    • Targeted training and enablement initiatives

• Reporting & Leadership Visibility
  • Build dashboards and reports covering:
    • Quality scores
    • Error and rework rates
    • SLA and turnaround performance
    • Agent escalation trends
  • Present insights and recommendations to leadership
  • Act as a single source of truth on agent-facing quality health

• Process Discipline & Documentation
  • Ensure SOPs are followed consistently across agent operations
  • Identify gaps between documented processes and real execution
  • Drive adoption of best practices and standardised workflows