About the Role

What You'll Do

• Develop and implement a comprehensive territory plan
• Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on generating net new business sales. This includes prospecting and outreach, providing product demos and trials, and engaging in strategic negotiations with customers and channel partners
• Meet or exceed individual targets and contribute to the overall team and the company. This includes proactively penetrating greenfield accounts and achieving a quarterly quota of at least 2-3 qualified net new logos
• Initiate and manage expansion discussions to drive customer retention. This includes identifying customers’ goals and requirements, including budgetary constraints and key decision makers
• Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to establish channel partner initiatives that result in a minimum of 5 deal registrations each quarter
• Drive business growth and enhance market presence, and help enterprise organizations modernize their physical security solutions through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and physical security market knowledge/intelligence
• Gain an in-depth and detailed understanding of Verkada’s business and products, as well as the physical security market, and sell to C-level executives within Enterprise organizations
• Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
• Provide account analysis, conduct quarterly business reviews, and generate accurate revenue forecasts
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration. 

What You Bring

• 5-10+ years quota carrying B2B software/hardware technology sales with a focus on building a greenfield territory and landing new business within an Enterprise organization; 3+ years of Enterprise sales is highly preferred
• Proven track record of success in a sales-driven organization selling a highly complex technical solution (with the awards and references to prove it)
• Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents
• Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50%
• A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels from end users to business champions to C-level executives (Experience selling to CIO/CTO/CISO/CFO leaders at Fortune 1000 companies is highly preferred)
• Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
• Proven experience running a process-driven sales cycle 
• Relevant software or hardware industry experience in any of the following domains: security software, physical security, or hardware, computer networking, and “how the internet works”, subscription, SaaS, or Cloud software is a plus
• Strong knowledge and execution of MEDDIC is highly preferred
• Self-motivated, tenacious, confident, with a willingness to engage in prospecting to maintain individual funnels as expected
• Intellectually curious, High IQ, EQ, and self-awareness
• Excellent communication skills (verbal and written) with peers, customers, and partners
• Thrive working in a fast-paced dynamic environment with a strong sense of urgency
• BS/BA degree is strongly preferred
• Must live in San Francisco or the Salt Lake City area

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.

About the Role

iCapital is looking to hire an experienced Python Developer with expertise in web scraping, automated portal interactions, and cloud-native deployment using AWS. The ideal candidate will have hands-on experience working with Playwright for browser automation, managing multi-factor authentication (MFA) flows, and deploying scalable scraping tasks via AWS Lambda and related services. This role will assist in architecting and building robust, secure, and scalable scraping solutions that interact with complex web applications and secured portals.

Responsibilities

• Assist with the design and implementation of advanced scraping solutions using Python, Playwright, and AWS services.
• Automate interactions with JavaScript-heavy and authentication-secured websites, including handling MFA, CAPTCHAs, and session or token-based login flows.
• Architect scraping pipelines using serverless AWS components such as Lambda, Step Functions, S3, CloudWatch, and Secrets Manager.
• Build systems that scale to support high volumes of data extraction with fault tolerance, retries, and intelligent logging.
• Integrate and manage complex workflows across multiple portals, APIs, and data sources.
• Contribute to architectural decisions, tooling, and best practices.

Qualifications

• Bachelor’s or master’s degree in computer science, software engineering, or related field, or equivalent professional experience
• 10+ years of experience in Python development, with a strong focus on automation and data extraction
• Proven expertise in web scraping using tools like Playwright, Selenium, Scrapy, BeautifulSoup, and requests
• In-depth experience handling multi-step authentication flows, including multi-factor authentication (MFA), CAPTCHA solving, and session or cookie management
• Proficient in deploying and managing scraping workloads in AWS, particularly Lambda, S3, IAM, CloudWatch, and Secrets Manager
• Experience with asynchronous programming, headless browsers, and JavaScript-rendered content
• Solid understanding of web protocols (i.e. HTTP, HTTPS, cookies, headers), and the ability to reverse-engineer network calls and authentication mechanisms
• Comfortable working with APIs, JSON/XML, and data transformation
• Experience with CI or CD pipelines, Docker, and infrastructure as code (i.e. CloudFormation, Terraform)
• Familiar with data pipeline orchestration tools such as Apache Airflow or AWS Step Functions
• Prior experience scraping from secure or enterprise-level portals (i.e. financial, healthcare, legal)
• Background in data engineering or ETL workflows is a plus
• Exposure to Python testing frameworks and writing unit or integration tests

Benefits

The base salary range for this role is $130,000 to $160,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is seeking a highly motivated Analyst or Associate to join the Transactional Operations team, with a primary focus on onboarding services. The Transactional Operations team plays a critical role in supporting the firm’s growing investor base and ensuring a seamless experience across multiple stages of the investor lifecycle. The role centers on providing comprehensive operational support for feeder funds, including subscription processing, close management, document remediation, transfers and remediations, as well as oversight of these transactions for direct funds. This individual will collaborate with a broad range of stakeholders within a fast-paced, collaborative, and entrepreneurial environment. The team supports investors, financial advisors, home office personnel, administrators, and numerous internal parties.

Responsibilities

• Provide dedicated support throughout initial onboarding and subsequent transactional processing for feeder funds.
• Work closely with fund administrators to ensure seamless client experience; ensure SLAs are met.
• Support high-profile fund managers and distributors in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes.
• Provide oversight on all transaction types for direct funds.
• Collaborate with the Technology team to optimize the user experience through enhancements to the company’s proprietary technology platform.

Qualifications

• Bachelor’s degree in a related field
• 1-5 years of experience in financial services, preferably within a fund administrator or client service role or the alternative investment industry
• Experience with transactional support for alternative investments (i.e. subscriptions, transfers, and redemptions)
• A basic understanding of industry standard AML, tax, and CRS documentation and requirements
• Excellent organizational skills and attention to detail
• Strong interpersonal, written, and verbal communication skills
• Able to meet deadlines and work effectively under pressure
• Proven ability to multi-task and work both independently and as a team player
• Proficient computer skills, specifically Microsoft Office applications (Word, PowerPoint, Excel)
• Interest or knowledge in technology

Benefits

The base salary range for this role is $60,000 to $80,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is seeking a highly motivated Analyst or Associate to join the Transactional Operations team, with a primary focus on investor services. This team plays a critical role in supporting the firm’s growing investor base and ensuring a seamless experience across multiple stages of the investor lifecycle. The role centers on providing comprehensive operational support around ongoing account maintenance for feeder funds and light support for direct funds. This individual will collaborate with a broad range of stakeholders within a fast-paced, collaborative, and entrepreneurial environment. The team supports investors, financial advisors, home office personnel, administrators, and numerous internal parties.

Responsibilities

• Support high-profile fund managers and distributors by assisting their clients with account maintenance updates, white label movements, updated AML collection and updates.
• Deliver ongoing client support and liaise across internal groups and external administrators.
• Collaborate with the Technology team to optimize the user experience through enhancements to the company’s proprietary technology platform.

Qualifications

• Bachelor’s degree in a related field
• 0-2 years of experience in financial services, preferably within a fund administrator or client service role or the alternative investment industry
• Excellent organizational skills and attention to detail
• Strong interpersonal, written, and verbal communication skills
• Able to meet deadlines and work effectively under pressure
• Proven ability to multi-task and work both independently and as a team player
• Proficient computer skills, specifically Microsoft Office applications (Word, PowerPoint, Excel)
• Interest or knowledge in technology

Benefits

The base salary range for this role is $60,000 to $80,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

 iCapital is seeking a Client Delivery Advocate Analyst to join the Data Solutions team. This individual must be comfortable working in a dynamic, performance-driven, fast-paced environment, and is committed to delivering a high-quality, accurate product on a time-sensitive basis. Daily activities will be diverse, from setting up and maintaining software applications, to assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company. The role is a mix of finance and technology.

Responsibilities

• Financial Reporting and Data Aggregation tools.
• Analyze and explain portfolio performance results.
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects.
• Analyze private equity and hedge fund statements for input into system.
• Consolidate data from multiple sources and custodians.
• Provide accurate and timely statements and data entry.
• Generate reports as needed.
• Work with clients and partners to resolve data issues.
• Develop and strengthen client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
• Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification. This assists in data feed management, creating custom reports based on client-specific needs, liaise with the vendor partners for enhancements, and system data issues.
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications.
• Establish operational effectiveness through the development, adoption of policies, procedures, and controls.

Qualifications

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Excellent customer relations skills
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work
• Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently

Benefits

The base salary range for this role is $62,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

About the Role

iCapital is looking to a hire a Vice President to join the Platform Infrastructure team. This team plays a critical role in keeping the production and development environments running smoothly and securely.  This role will utilize advanced cloud capabilities to facilitate Platform Infrastructure strategy of market agility and lean operating principles with a strict focus on quality to meet the ever-growing demands of clients. The ideal candidate is highly collaborative, creative, intellectually curious and passionate about forming and implementing cutting-edge cloud computing capabilities. As a Platform Engineer, this individual will be wearing multiple hats in a highly visible role interacting with all aspects of the business.

Responsibilities

• Build highly available solutions across the entire SDLC stack with a primary focus on an internet facing fintech site.
• Coordinate the relationship between the Platform Infrastructure team and the Information Security Team in remediating security issues related to platforms, CI/CD pipelines, or development tools.
• Contribute to security best practices for shifting security left and establishing a strong security culture within the DevOps and Platform Infrastructure team.
• Develop and maintain tools to support the development environment on MacOS and Linux tool environment with focus on improving developer productivity.
• Maintain site reliability with a focus on building highly scalable systems integrating resiliency and high availability at all levels.
• Develop software and tooling to secure and automate cloud infrastructure building software delivery capabilities with fully automatic workflows.
• Design and operate a Kubernetes environment for container management and orchestration.

Qualifications

• 6+ years of DevOps or SRE experience with 4+ years of AWS experience
• 6+ years of CI/CD pipeline development in GitLab, GitHub, or similar frameworks
• 3+ years of experience with security best practices in AWS, including remediating SecurityHub findings
• 3+ years of experience with DevSecOps tools, including SAST tools, DAST tools, and SCA tools
• Microservices (Docker, Kubernetes) experience in a production environment is strongly desired
• Strong Linux OS-level and command-line and scripting knowledge and configuration management principles
• Working knowledge of databases such as MongoDB, Postgres, and DynamoDB
• Coding beyond simple scripting with strong opinions on maintainable and reusable code in Python, Ruby or Java is desired
• Experience with computer provisioning on a Cloud based platform using Terraform or Cloud formation 
• Exceptional analytical skills and able to apply knowledge and experience in decision-making to arrive at creative and commercial solutions 
• Experience building a Microservice based architecture
• Strong written and verbal communication skills
• Able to design and implement complex, but easily managed, automated infrastructure
• A desire to share, teach and learn as part of a team 
• Expert level knowledge of networking

• Experience with distributed systems design, maintenance, and hands-on troubleshooting

• Experience with debugging issues with the FIX protocol to include maintaining and establishing fix sessions and or session management + order routing
• Experience in system tuning and performance testing
• AWS certifications are a plus

Benefits

The base salary range for this role is $150,000 to $170,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire an Assistant Vice President to join the Investor Relations team to service the company’s rapidly growing client base. This role will work with a broad range of clients within a fast-paced, collaborative, and entrepreneurial environment. The Investor Relations team supports investors, financial advisors, and home office personnel, assisting them with their investments on iCapital’s technology platform, and works closely with fund sponsors using the iCapital platform for distribution. The team’s goal is to optimize the user experience and ensure our clients’ overall success.

Responsibilities

• Provide dedicated coverage of client accounts, working closely with internal relationship managers to support the clients’ needs and objectives.
• Provide ongoing client support, answering a wide variety of questions timely and accurately, with the goal of ensuring overall client satisfaction.
• Support high-profile fund managers in their fundraising efforts by assisting their clients through the subscription process and managing fund closings, with a strong dedication to successful client outcomes.
• Collaborate with the Technology team to optimize the user experience through enhancements to the company’s proprietary technology platform.

Qualifications

• Bachelor’s degree with 6-10 years of experience in financial services, preferably in client service or experience in an investor relations role in alternative investments
• Ability to manage phone queue during operating hours 8:30am-6 PM MST 
• Experience with high-net-worth clients, financial advisors, and fund managers
• Excellent organizational skills and attention to detail
• Strong interpersonal, written, and verbal communication skill
• Able to meet deadlines and work effectively under pressure
• Proven ability to multi-task and work both independently and as a team player
• Proficient computer skills, specifically Microsoft Office applications like Word, PowerPoint, and Excel
•  

Benefits

The base salary range for this role is $85,000 to $110,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital is looking to hire an Analyst to join its Platform Technology Support team. The team provides technical support to its rapidly growing client base of financial advisors and individual investors, as part of the company’s mission to create a best-in-class user experience. This individual will have a strong client orientation and technical skillset, who is interested in working in a fast-paced, collaborative, and entrepreneurial environment. This position will be responsible for researching, collaborating, and solving technical issues as it relates to iCapital’s integrated platform. The ideal candidate will thrive in a collaborative, multi-disciplinary team environment across multiple locations, working in a fast-paced and entrepreneurial setting.

Responsibilities

• Respond in a timely manner to client inbound support requests and maintain updates during troubleshooting.
• Engage in the initial triage of support requests and either resolve or escalate to the appropriate secondary Support team.
• Maintain an accurate recording of troubleshooting steps and document knowledgebase articles in the CRM.
• Communicate with Client Sales teams on new technical issues and explaining resolutions.
• Utilize a variety of technical tools for troubleshooting for API, database, and data retrieval.
• Help the support team streamline processes or develop new methods for issue tracking.
• Take initiative on assigned support requests and collaborating with engineers from multiple teams to solve problems.
• Educate internal departments regarding the best practices to resolve technical issues.
• Participate in event driven initiatives related to the rollout of new system capabilities and functionality.
• Synthesize customer feedback and collaborate with other departments to optimize the user experience.
• Create documentation for new product solutions and enhancements to existing technology, as well as producing resources to enable staff to determine technical issues.

Qualifications

• Bachelor’s degree in computer science, information technology, business administration or a related field
• 1-3 years of experience in technical support
• Strong technical background, with experience in troubleshooting and resolving technical issues
• Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders
• Strong problem-solving skills, with the ability to think creatively and strategically
• Able to work in a fast-paced, dynamic environment
• Excellent time management skills and ability to prioritize tasks
• Proven ability to multi-task and work both independently and as a team player
• Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues
• Experience working with cloud-based technologies, such as AWS or Azure, is a plus
• Knowledge of security protocols and best practices for securing data and systems is a plus
• Technical experience and comfortable working with spreadsheets, business intelligence tools, and an understanding of databases
• Attention to detail with the ability to analyze and research systems to rectify issues and provide solutions
• Familiar with alternative investments and financial technology is strongly preferred

Benefits

The base salary range for this role is $60,000 to $70,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About the Role

iCapital’s Platform Technology Support team provides technical support to its rapidly growing client base of financial advisors and individual investors, as part of the company’s mission to create a best-in-class user experience. This is a great opportunity for someone with a strong client orientation and technical skillset, who is interested in working in a fast-paced, collaborative, and entrepreneurial environment.

This position will be on our platform support level II team responsible for researching, collaborating and solving technical issues as it relates to iCapital’s integrated platform. The ideal candidate will embrace a collaborative and multi-disciplinary team in a fast-paced and entrepreneurial environment.

Responsibilities:                 

• Responding in a timely manner to client inbound support requests and maintaining updates during troubleshooting.
• Engaging in the initial triage of support requests and either resolving or escalating to the appropriate secondary support team.
• Maintain accurate recording of troubleshooting steps and documenting knowledgebase articles in the CRM.
• Communicating with client sales teams on new technical issues and explaining resolutions.
• Utilizing a variety of technical tools for troubleshooting for API, database, and data retrieval.
• Helping the support team streamline processes or developing new methods for issue tracking.
• Taking the initiative on assigned support requests and collaborating with engineers from multiple teams to solve problems.
• Educate internal departments regarding the best practices to resolve technical issues.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2 + years of experience in technical support
• Strong technical background, with experience in troubleshooting and resolving technical issues.
• Excellent communication skills, with the ability to communicate with technical and non-technical stakeholders.
• Strong problem-solving skills, with the ability to think creatively and strategically.
• Ability to work in a fast-paced, dynamic environment.
• Ability to prioritize assignments with excellent time management skills
• Proven ability to multi-task and work both independently and as a team player
• Experience working with APIs and databases, with a strong understanding of how to utilize them to resolve technical issues.
• Ability to troubleshoot and resolve issues related to database connectivity, API integration, and data retrieval.
• Experience working with cloud-based technologies, such as AWS or Azure, is a plus.
• Knowledge of security protocols and best practices for securing data and systems is highly desirable.
• Technical experience and comfortable with spreadsheets, business intelligence tools and an understanding of databases. 
• Attention to detail with the ability to analyze and research systems to rectify issues and provide solutions.
• Familiarity with alternative investments and financial technology is strongly preferred

Benefits

The base salary range for this role is $60,000 to $85,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

ABOUT THIS ROLE

As a Senior Software Engineer for our Core Services, you will play a critical role in developing solutions with a team of talented and experienced software engineers. You will be responsible for designing and implementing projects to unlock the power of the LVT Hardware Platform. You will help foster a culture of innovation, striving to use the best tools for software engineering. Your software will be deployed to the cloud with a high degree of reliability and security. You will be an influencer for our engineering culture and quickly establish yourself as a natural go-to thought leader among your more senior peers in the organization. 

ROLE RESPONSIBILITIES

• Technical Expertise: Maintain a deep understanding of industry trends, emerging technologies, and best practices in cloud software and AI assisted development. Stay up to date with advancements in the field and proactively identify opportunities to leverage new technologies for improved product development.
• Technical Leadership: Lead the design, development, implementation, and maintenance of backend services. In addition to being a high-velocity producer, be a prominent influencer in defining the engineering culture within your team, including its technical direction, methodologies and best practices, and robust engineering design.
• Cross-Functional Collaboration: Contribute to the planning, execution, and delivery of software development projects. Collaborate with cross-functional teams such as Product Management, Quality Assurance, and DevOps to define project requirements, provide development estimates, ensure seamless integration, and manage timelines. Foster effective communication channels and promote a culture of collaboration and knowledge sharing.

OUR IDEAL CANDIDATE

• Engineering Experience: 10+ years of engineering experience
• Technical Stack: Proficiency in TypeScript, Node.js/NestJS, Protobuf, AWS, GraphQL
• Strategic Thinking: Demonstrated ability to think strategically and make data-driven decisions.  Experience in developing and executing strategic plans that meet business needs.
• Education: Degree in Computer Science, Engineering, or a related field, or equivalent experience

ABOUT THIS ROLE

As a Software Development Engineer in Test (SDET III), you will be a pillar of our Software Quality team, ensuring the performance and reliability of an AI-driven platform that operates in the real world. You will partner with engineers and product managers to architect scalable automation frameworks and drive a culture of technical excellence. We are looking for a high-level individual contributor who doesn't just find bugs, but engineers the infrastructure that prevents them.

This role is based in-office out of our Headquarters in American Fork, Utah.

ROLE RESPONSIBILITIES

• Framework Architecture: Design, implement, and maintain scalable automation frameworks from scratch for UI (web/mobile), API, and backend services.

• Technical Leadership: Lead quality initiatives for complex, multi-service projects, providing architectural guidance and performing deep-dive code reviews for test code.

• CI/CD Integration: Own the integration of automated test suites into DevOps pipelines to ensure seamless execution and rapid feedback loops for the engineering team.

• Root Cause Analysis: Debug complex distributed systems to identify root causes across application code, infrastructure, and network configurations.

• Performance & Reliability: Design and execute sophisticated load, stress, and performance tests to ensure system stability under peak traffic and real-world conditions.

• Tooling Development: Build custom internal tools and dashboards to improve developer productivity, test data management, and environment orchestration.

• Test Case Management: Strategize and maintain comprehensive test coverage, utilizing manual testing only where automation is not feasible or effective.

• Cross-Functional Collaboration: Partner with stakeholders to define quality metrics and ensure all applications meet LVT’s high standards before deployment.

OUR IDEAL CANDIDATE

• Technical Education: Holds a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.

• Programming Mastery: Expert-level proficiency in at least one major language (e.g., Python or TypeScript) with a focus on writing clean, maintainable, and DRY code.

• Automation Expertise: 5+ years of hands-on experience with modern tools like Playwright, Selenium, or Appium, and API frameworks such as PyTest.

• Architecture Knowledge: Deep understanding of microservices, REST/GraphQL APIs, and the communication protocols of distributed systems.

• DevOps Proficiency: Experienced with Docker, Kubernetes, and cloud platforms (AWS, Azure, or GCP), including managing CI/CD tools like GitHub Actions or Jenkins.

• Data Savvy: Advanced SQL skills and experience testing NoSQL databases such as MongoDB or DynamoDB.

• Security & Observability Mindset: Familiarity with automated security scanning (SAST/DAST) and monitoring stacks like ELK, Splunk, or Datadog.

• Mentorship: A proven track record of mentoring junior-to-mid-level SDETs and fostering a culture of technical rigor and excellence.

ABOUT THIS ROLE

As a Senior Mobile Backend Engineer, you will play a critical role in developing the robust services and APIs that power LVT’s mobile applications. You will be responsible for designing and implementing scalable, low-latency backend solutions that allow our customers to interact seamlessly with the LVT Hardware Platform from their mobile devices. You will tackle mobile-specific challenges, such as offline data synchronization, real-time alerts, variable network conditions, and efficient payload delivery, while fostering a culture of innovation. Your software will be deployed to the cloud with a high degree of reliability and security. You will be an influencer for our engineering culture and quickly establish yourself as a natural go-to thought leader among your peers in the organization.

ROLE RESPONSIBILITIES

• Technical Expertise: Maintain a deep understanding of industry trends, emerging technologies, and best practices in cloud software and API design. Stay up to date with advancements in mobile optimization, push notification delivery, real-time data synchronization, and proactively identify opportunities to leverage new technologies for an improved mobile experience.
• Technical Leadership: Lead the design, development, implementation, and maintenance of mobile-facing backend services. In addition to being a high-velocity producer, be a prominent influencer in defining the engineering culture within your team, including its technical direction, methodologies, best practices, and robust system design.
• Cross-Functional Collaboration: Contribute to the planning, execution, and delivery of mobile software projects. Collaborate closely with our React Native and Expo engineers, Product Management, Quality Assurance, and DevOps to define project requirements, establish API contracts, ensure seamless client-server integration, and manage timelines. Foster effective communication channels and promote a culture of collaboration and knowledge sharing.

OUR IDEAL CANDIDATE

• Engineering Experience: 5+ years of software engineering experience, with a proven track record of building backend systems specifically tailored to support high-traffic applications.
• Technical Stack: Proficiency in backend technologies such as TypeScript, Node.js/NestJS, AWS, GraphQL, and REST. Proven experience building APIs and services optimized for mobile clients built with React Native and Expo. Experience with mobile-critical integrations including push notifications (APNs/FCM), WebSockets, and secure authentication flows.
• Strategic Thinking: Demonstrated ability to think strategically and make data-driven decisions. Experience in developing and executing strategic architectural plans that meet complex business and mobile performance needs.
• Education: Degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

ABOUT THIS ROLE

As a Senior Embedded Software Engineer at LVT, you will be a key architect in the evolution of our hardware-software ecosystem. You will design, build, and test the mission-critical software that powers our intelligent mobile units, ensuring they operate with elite precision in the physical world. This is a role for a technical leader who is passionate about writing high-quality code, driving architectural innovation, and mentoring a talented team to deliver industry-leading technology. You will bridge the gap between complex hardware requirements and our sophisticated AI platform, directly impacting the safety and security of our customers.

This role is based in-office out of our Headquarters in American Fork, Utah.

ROLE RESPONSIBILITIES

Technical Leadership: Provide technical leadership and mentorship to a division of software engineers. Help set the technical direction, define best practices, and drive the adoption of modern software engineering methodologies and technologies.

Architecture and Design: Collaborate with architects and other senior engineers to design scalable and robust software solutions. Review and provide guidance on system architecture, design patterns, and technology choices. Drive technical excellence and ensure adherence to coding standards.

Technical Expertise: Maintain a deep understanding of industry trends, emerging technologies, and best practices in software engineering. Stay up to date with advancements in the field and proactively identify opportunities to leverage new technologies for improved product development.

Collaboration: Collaborate with cross-functional teams such as product management, quality assurance, and operations to ensure seamless integration and successful delivery of software products. Foster effective communication channels and promote a culture of collaboration and knowledge sharing.

Continuous Improvement: Drive continuous improvement initiatives to enhance software development processes, productivity, and efficiency. Identify bottlenecks, streamline workflows, and implement tools and methodologies to optimize software development lifecycle.

OUR IDEAL CANDIDATE

• Bachelor's or Master's degree in Computer Science, Software Engineering, Electrical/Computer Engineering or a related field.
• 7+ years of professional software engineering experience, with a focus on embedded development.
• Object-oriented and embedded-system design experience.
• Strong expertise in C and C++.
• GoLang experience desired.
• Strong expertise in Embedded Linux, RTOS (Zephyr a plus).
• Excellent problem-solving, debugging, and analytical skills, with the ability to navigate complex technical challenges.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders.
• Demonstrated ability to thrive in a fast-paced and dynamic environment, managing multiple priorities simultaneously.
• Experience with agile software development methodologies and familiarity with related tools and processes.
• Track record of delivering high-quality software products on time and within budget.

About This Job

As part of our operations leadership team, you'll guide our geographically dispersed staff to achieve success across multiple locations. You'll develop emerging leaders, build strong teams that meet KPIs, and balance operational efficiency with quality standards to ensure exceptional experiences for owners, guests, and employees.

Compensation

• $75000 - $80000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Lead and develop a team of employees through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
• Oversee daily operations and workflow management for a portfolio of properties to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for.
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis 
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Conduct regular inspections prior to guest and owner arrivals.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations. 
• Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy. Represent the team in leadership meetings and communicate strategic decisions effectively to direct reports.
• Partner and assist your Onboarding team when new units join the portfolio.
• Provide cross-coverage for your team and Co-GM(s) when necessary.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 3 - 5 years experience working in operations positions within this or similar industry. 
• Prior experience in supervisory or management level position in a similar industry.
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Hybrid work environment with in-person local office worktime required.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings

• Customer facing with large customers, thereby building trust and improving processes.
• Defining shipments through UPS, FedEx, etc.
• Pick, process, and fulfill orders in our ERP/Sales system.
• Build and configure hardware components to communicate with our systems.
• Help to define new kits and components for ease of installation in the field.
• Update and maintain accurate records of customer parts inventory, parts sales, and field replacement.
• Contribute to the overall team effort of shipping parts and maintaining a strong Parts Operations department.

• Previous shipping experience preferred
• Sales or Customer Service experience
• Computer skills and familiarity with Microsoft Office
• Familiarity with ERP/WMS
• Ability to work in a warehouse environment
• Strong team player
• Detail oriented

Senior Full Stack Engineer

Canopy, South Jordan, UT

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, powerful software for accounting firms. We're on a mission to help accountants build an autonomous firm — giving them back the time and tools they need to focus on what matters most: their clients.

We believe the accounting industry deserves world-class software, and we're building exactly that. Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster, and deliver more value to the people they serve. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.

Click here to see why our clients (and investors) love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

Canopy is a fast-growing SaaS startup in Draper, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.

We're hiring a Senior Full Stack Engineer to help make our world-class practice management platform for accounting professionals even better. You'll work on a highly collaborative squad alongside other engineers, a product manager, UX designer, and QA engineer, with the autonomy to research, hypothesize, build, test, and iterate on the best solutions for our customers. Our microservices backend and micro-frontend architecture support independent deployments, letting our teams ship to production multiple times a day. If you want to have a meaningful impact at a company that means "agile" when we say it, we'd love to hear from you.

What You’ll Do

• Partner with your PM, UX designer, fellow engineers, QA, and customers to define and validate new features end-to-end
• Build user-facing experiences in JavaScript/TypeScript and React that delight our customers
• Design and implement REST API endpoints and microservices using Python with FastAPI or Java with Vert.x, backed by PostgreSQL
• Write unit tests, participate in code reviews, and help maintain quality across the codebase
• Own builds and deployments to staging and production using Docker, GitLab, and Kubernetes
• Identify, prioritize, and resolve bugs and technical debt across the stack
• Share what you learn through mentoring, trainings, and interviewing future teammates
• Contribute to effective AI driven engineering tooling that improves quality and efficiency for every engineer

What We’re Looking For

• 5+ years of professional software development experience, with meaningful exposure to both frontend and backend work (we don't expect equal depth in both)
• Strong proficiency in JavaScript, with experience in React or a similar modern framework
• Strong proficiency in at least one of the following backend languages (Python, Java, or Kotlin) and comfort with SQL and RESTful API design
• Familiarity with modern tooling: TypeScript, Git, and testing frameworks for both front end and back end code
• Hands-on experience with AI coding assistants like Claude Code or Cursor, an eagerness to adopt the latest advancements and best practices, and the judgment to steer AI toward high-quality code you fully understand and can stand behind
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience
• Strong communication skills and the ability to collaborate well with both technical and non-technical teammates
• A passion for building scalable solutions that have real customer impact

Bonus Points 

• Proficiency with microservices architecture or micro-frontend infrastructure
• Experience with observability tooling (logging, metrics, tracing)
• Hands-on experience building features that integrate LLMs or AI capabilities into a product

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Why You Want to Work Here

🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays! 

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. 

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health -  all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered. 

Our Values

We approach our work every day with a few things in mind:

🔑 Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - We win by delighting our customers with the very best products and services.

👍 Do Good - We work hard to be good people!

💡 Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.

To learn more about us & our values, click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit! 
• 20-minute phone call with the People Team
• 45-60-minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews, depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call. 

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

ABOUT THIS ROLE

As a Software Engineer III for our Core Services, you will play a critical role in developing solutions with a team of talented and experienced software engineers. You will be responsible for designing and implementing projects to unlock the power of the LVT Hardware Platform. Your software will be deployed to the cloud with a high degree of reliability and security. You will be an influencer for our engineering culture and quickly establish yourself as a natural go-to thought leader among your more senior peers in the organization. 

ROLE RESPONSIBILITIES

• Technical Expertise: Master the use of our core technologies, and be an advocate for best practices in cloud software and AI assisted development. Stay up to date with advancements in the field and proactively identify opportunities to leverage new technologies for improved product development.
• Technical Leadership: Contribute to the development, implementation, and maintenance of backend services. In addition to being a high-velocity producer, be a prominent influencer in defining the engineering culture within your team, including its technical direction, methodologies and best practices, and robust engineering design.
• Cross-Functional Collaboration: Collaborate with cross-functional teams such as Product Management, Quality Assurance, and DevOps to execute projects while ensuring seamless integration. Foster effective communication channels and promote a culture of collaboration and knowledge sharing.

OUR IDEAL CANDIDATE

• Engineering Experience: 7+ years of engineering experience
• Technical Stack: Proficiency in TypeScript, Node.js/NestJS, Protobuf, AWS, GraphQL
• Strategic Thinking: Demonstrated ability to think strategically and make data-driven decisions.  Experience in developing and executing strategic plans that meet business needs.
• Education: Degree in Computer Science, Engineering, or a related field, or equivalent experience

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights 

 - Onsite position in Cedar City, UT

 - Full-time, Mo-Fri 8:00 am-4:30pm

 - Front desk processing medical records requests and customer service duties

 - Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance

- Tremendous growth opportunities both locally and nationwide  

What We’re Looking For

 - Strong customer service and clerical skills 

 - Proficient in Microsoft Office, including Word and Excel

- Comfortable working in a high-volume production environment

- Medical office experience preferred

- Willingness to learn and grow within Datavant

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights 

 - Onsite position in American Fork, UT

 - Full-time, Mo-Fri 8:00 am-4:30pm

 - Front desk processing medical records requests and customer service duties

 - Full benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistance

- Tremendous growth opportunities both locally and nationwide  

What We’re Looking For

 - Strong customer service and clerical skills 

 - Proficient in Microsoft Office, including Word and Excel

- Comfortable working in a high-volume production environment

- Medical office experience preferred

- Willingness to learn and grow within Datavant

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the best experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

At VEG, we don’t just hire assistants—we grow future emergency rockstars. As an Emergency Veterinary Assistant, you’ll be in the heart of the action from day one, supporting your team, comforting pet parents, and learning the ropes in real time. You’ll be there for everything—the triage, the treatments, and the tail wags. You’re embarking on a path where careers start, grow, and thrive. Whether you’re on your way to becoming a credentialed technician or exploring where your passion can take you, we’ll say yes to your growth every step of the way.

WHAT YOU’LL DO*

• Be the first warm welcome and a steady support, triaging incoming patients and helping guide them toward care
• Assist with treatments, nursing care, and diagnostics, from bloodwork and imaging to catheter placement and oxygen support
• Work alongside our credentialed veterinary technicians and veterinarians to set up and monitor anesthesia and sedation cases
• Set up and manage IV fluids, blood transfusions, and medication administration
• Assist during every moment of care: outpatient or inpatient, exam room to treatment area
• Join patient rounds and stay close to the clinical picture to ensure continuity of care
• Learn how to perform CPR and become a RECOVER Certified Rescuer (training provided!)
• Grow into more advanced responsibilities, such as anesthesia support, ultrasound, and catheterization through guided training pathways

*As permitted by state law

WHAT YOU NEED

• High school diploma or equivalent required
• Enrolled in an AVMA-accredited veterinary technology program a plus
• 1+ years in a veterinary assistant role (emergency or specialty experience is a bonus!)
• Basic computer skills and an understanding of practice management software and electronic medical record keeping
• Excellent communicator when collaborating with pet parents and your team
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital demands
• Ability to work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including medical, dental, and vision coverage, QPR training, and access to free therapy or counseling
• Depending on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave; up to 12 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Breeze is hiring- join us!

The Materials Aircraft On Ground (AOG) Coordinator reports to the Materials Manager and is responsible for the sourcing and coordinating logistics of critical parts requirements to minimize aircraft unscheduled ground time.  This entails sourcing aircraft parts, transfer of parts, initiating purchase orders and borrow agreements, exchange orders, expediting existing orders.

Here's what you'll do

• Procure and ensure timely delivery of materials to meet AOG requirements in order to avoid the negative operational and fiscal impact from delays or cancellations resulting from parts
• Oversee all material requirements during AOG situations
• Coordinate MEL, CDL, and NEF materials requirements with Maintenance Operations Control (MOC) to ensure parts are available to support maintenance schedule
• Follow up to ensure supplier and delivery commitments are met
• Coordinate and expedite transfer of parts
• Expedite open purchase orders
• Coordinate the acquisition of loaner parts from other airlines
• Create borrow and rental orders
• Review billing for accuracy
• Track and control all loaned and borrowed parts
• Ensure all borrowed parts are returned to the appropriate provider as required
• Minimize borrowing events and the duration of each event to control cost
• Supervise the movement of parts via the domestic and international transportation network
• Ensure the most effective shipping strategies are in place to expedite the delivery of parts and lower the cost of transportation and increase efficiency of transfers within Materials
• Serve as liaison between Maintenance Operations Control, Planning, Maintenance, Purchasing, and Repair/Warranty teams
• Participate in the daily Operations meetings to communicate status of requested materials
• Provide all required departments with current status of open requisitions and purchase orders
• Review all purchase requisitions for content, accuracy, interchangeability, and the level of urgency
• Monitor current stock levels and usages, to determine the necessity of requests
• Coordinate and communicate with Materials Receiving on receipt of purchase orders; resolve any discrepancies with vendors on quantity, pricing, or documentation
• Evaluate purchases to ensure compliance with all Federal Regulations and Breeze policies regarding quality, documentation, and traceability
• Seek out and evaluate new sources of supply vendors to achieve cost reduction goals without impacting quality and delivery
• Identify opportunities for cost savings and service improvements
• Perform any other duties as required or directed by the Materials Manager
• Ensure productivity, safety, and quality goals are achieved through a process of continuous process improvement
• Assist in the recruiting, selecting, orienting, and training of Team Members
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Here's what you'll need to be successful

Minimum Qualifications

• 3+ years of experience in airline/aviation materials handling or procurement
• 2+ years of purchasing experience and/or inventory planning and logistics
• General understanding of FAA regulations, including FAR part 121 operations
• Must be able to pass a ten-year background check and obtain an airport security badge
• Must possess a valid state-issued driver’s license and have an acceptable driving record
• High-performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• Strong attention to detail, organization, and time management skills
• Self-starter must have a positive attitude and strong desire for success
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines

Preferred Qualifications

• 4-year degree
• Previous supervisory or lead experience
• Previous experience with sourcing and managing materials for AOG events
• Purchasing and supply management professional certification
• TRAX experience

Skills/Talents

• Strong computer skills including familiarity with Excel
• Ability to lead a team during a shift to ensure all duties and tasks are being accomplished
• Must be a self-starter
• Strong negotiation skills
• Excellent communication skills, both verbal and written
• Must be able to work independently and in a team environment
• Ability to perform effectively in a virtual environment with minimal supervision
• Must have the ability to work with a wide variety of personalities and levels of personnel within and outside the company
• Must possess the ability to handle difficult situations whilst maintaining a calm demeanor
• Must be willing to operate in a 24/7 environment
• Exemplifies Breeze’s safety culture, values, and mission

Perks of the Job

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. 

WHAT YOU’LL DO

• Greet every customer with warmth and urgency, whether in person, over the phone, or online
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
• Keep nurses and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

WHAT YOU NEED 

• 2+ years of experience in a customer service role 
• Advanced proficiency in computer programs and practice management software 
• Highly organized, with strong attention to detail 
• Strong communication skills; able to interact positively with anyone and everyone 
• The ability to multitask and thrive amid chaos
• High emotional intelligence, able to read a room and plan and act accordingly 
• Adaptable and amenable in high stakes environments 
• Problem solving skills and a focus on innovation
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation
• A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!). Part-time credentialed VEGgies receive a $1,000/year travel stipend. Part-time uncredentialed VEGgies receive a $400/year travel stipend.
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a per diem Emergency Credentialed Veterinary Technician, you’re part of a team that thrives on the front lines of emergency veterinary care where every second counts. You’ll handle a wide range of cases, from minor to complex emergencies, collaborating with our doctors and team in delivering gold standard, emotionally intelligent care. You’ll jump into triage, treatments, diagnostics, anesthesia, monitoring, and critical care nursing, all while being a steady, compassionate presence for pet parents in their most stressful moments. This role is for someone who wants to do the work they were trained to do (and more), continue growing their skills, and help people and their pets when they need it most.

WHAT YOU’LL DO

• Treat every patient and person like they matter—because they do! You keep people and pets together and stay by their side through tests, treatments, and everything in between
• Jump into action, delivering nursing care, treatments, and emotional support in the most critical moments, from first triage to discharge
• Bring the meds, the monitoring, the mastery—from IVs and CRIs to blood transfusions and beyond
• Communicate like a teammate and think like a leader, helping shape plans and keep care flowing
• Be ready to perform CPR like the trained RECOVER rockstar you are (not only do we offer training, we have the highest number of RECOVER CPR professionals and instructors in the industry!)
• All the techy stuff—from diagnostics and imaging to sample collection and placing tubes
• Anesthesia, even for our most fragile patients? You’ve got it.
• Use all the advanced techniques in your toolkit: central lines, endoscopy, ultrasounds, and more

WHAT YOU NEED

• High school diploma or equivalent required; associate’s degree or higher in veterinary technology from an AVMA accredited program strongly preferred
• Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the state the VEG practice is located is required; VTS in ECC, internal medicine or anesthesia/analgesia is a plus and will lead to extra considerations in compensation.
• 1+ years of experience in a veterinary technician role; experience in emergency or specialty medicine preferred
• Basic computer skills and a comprehension of practice management software and electronic medical record keeping
• Excellent communicator and calm under pressure; ready to lend a hand to support those around you
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

***Relocation and Sign-on Bonuses Available***

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies!

At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.

This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As an Emergency Credentialed Veterinary Technician, you’re part of a team that thrives on the front lines of emergency veterinary care where every second counts. You’ll handle a wide range of cases, from minor to complex emergencies, collaborating with our doctors and team in delivering gold standard, emotionally intelligent care. You’ll jump into triage, treatments, diagnostics, anesthesia, monitoring, and critical care nursing, all while being a steady, compassionate presence for pet parents in their most stressful moments. This role is for someone who wants to do the work they were trained to do (and more), continue growing their skills, and help people and their pets when they need it most.

WHAT YOU’LL DO

• Treat every patient and person like they matter—because they do! You keep people and pets together and stay by their side through tests, treatments, and everything in between
• Jump into action, delivering nursing care, treatments, and emotional support in the most critical moments, from triage to discharge
• Bring the meds, the monitoring, and the mastery—from IVs and CRIs to blood transfusions and beyond
• Communicate like a teammate and think like a leader, helping shape plans and keep care flowing
• Be ready to perform CPR like the trained RECOVER rockstar you are (not only do we offer training, we have the highest number of RECOVER CPR professionals and instructors in the industry!)
• All the techy stuff—from diagnostics and imaging to sample collection and placing tubes
• Anesthesia, even for our most fragile patients? You’ve got it.
• Use all the advanced techniques in your toolkit: central lines, endoscopy, ultrasounds, and more

WHAT YOU NEED

• High school diploma or equivalent required; associate’s degree or higher in veterinary technology from an AVMA accredited program strongly preferred
• Credentialed as a Veterinary Technician (CVT, RVT, LVT, LVMT) in the state the VEG practice is located is required; VTS in ECC, internal medicine or anesthesia/analgesia is a plus and will lead to extra considerations in compensation
• 1+ years of experience in a veterinary technician role; experience in emergency or specialty medicine preferred
• Basic computer skills and a comprehension of practice management software and electronic medical record keeping
• Excellent communicator and calm under pressure; ready to lend a hand to support those around you
• Fine motor skills for handling patients and medical equipment
• Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
• Must be willing to work in a noisy environment with strong or unpleasant odors.
• Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
• Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive compensation, including base and 401K match
• Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
• Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
• A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
• Clinical student loan repayment so you don’t need to worry about your student debt
• Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
• Flexible work schedules to support your life outside of work
• Generous employee referral program, so our awesome people can bring in more awesome people
• And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Make your impact within a rapidly growing Fintech Company

We are seeking a seasoned AI Automation Manager to spearhead our initiatives within a rapidly growing Fintech company. In this pivotal role, you will lead our transition from traditional RPA to a comprehensive AI-driven automation ecosystem, overseeing the end-to-end development of both RPA solutions and AI agents designed to automate complex manual processes.

As a dynamic engineering leader within our Business Technology team, you will report to the Head of Business Technology Engineering and collaborate with leadership to elevate our existing practices. Your mission is to establish a framework that democratizes automation and AI across all business functions, driving significant ROI and operational efficiency.

Key Responsibilities:

• Team Leadership: Manage a team of engineers and analysts to implement automation and AI projects, ensuring every initiative delivers measurable business value.
• AI Agent Development: Lead the design, development, and deployment of AI agents and RPA solutions that align with organizational goals.
• Process Optimization: Conduct end-to-end process reviews to identify pain points and opportunities for simplification, standardization, and AI-driven innovation.
• Strategic Collaboration: Partner with business units to identify automation opportunities, prioritizing projects based on ROI and their potential to integrate with existing systems like Salesforce and NetSuite.
• Governance & Testing: Establish a comprehensive testing framework and ensure all deliverables align with governance, change management, and industry best practices.
• Solution Design: Recommend improvements including business process changes, system configurations, and the deployment of autonomous agents to address upstream and downstream impacts.

We’d love to chat if you have:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 8+ years of progressive experience in automation delivery, with 2+ years specifically in Automation Anywhere RPA platform
• AI Expertise: Proven experience building and deploying AI agents to automate manual processes, complemented by a working knowledge of Generative AI and prompt engineering.
• Operational Rigor: Demonstrated ability to maintain strong operational rigor in a fast-paced environment, including managing production support, monitoring bot/agent performance, and maintaining strict adherence to SDLC and security standards.
• Technical Stack: Strong understanding of technology stacks including Salesforce, NetSuite, and related business applications.
• Project Management: Demonstrated experience using Agile frameworks and change management to drive complex projects to completion.
• Analytical Depth: Strong business and process analysis skills with an analytical mindset capable of solving complex problems through innovative optimizations.
• Communication: Excellent interpersonal skills with the ability to articulate and quantify the business value of AI and automation to stakeholders at all levels.
• Experience in the Fintech industry is preferred

About Us

AirSculpt® is a next-generation body contouring treatment designed to optimize both comfort and precision, available exclusively at AirSculpt offices. This minimally invasive procedure removes unwanted fat, tightens skin, and can transfer fat to enhance other areas, sculpting targeted areas of the body with precise results and minimal downtime. More than 75,000 cases have been performed in AirSculpt's 30+ premium locations throughout the United States and Canada.

Overview

The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations/patients and must have the ability to connect with people on a professional and friendly level to instill trust and confidence. The main objective of this role is to ensure that all patients and prospective patients receive top quality attention and care in the interactions they have with the practice. The Front Desk Receptionist (Patient Concierge) will partner closely with all staff members to achieve operational goals. This is a full-time position that requires open availability, including Saturdays. 

Main responsibilities include, but are not limited to: 

• Welcome patients to the practice; answer the phone promptly and professionally
• Manage the clinic schedule and patient appointments; ensure the check-in process is handled in accordance with company policy
• Create, maintain and file medical records
• Ensure that the practice and working areas are clean and stocked; inform management when stock is low
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of daily operation as requested by the Practice Manager
• Other tasks as assigned by management

Desired Job Qualifications

• At least 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors 
• Experience with scheduling tools (i.e. My Aesthetics Pro)
• Experience with patient charts and/or managing a complex filing system 
• Experience managing a high volume of calls to include directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients/vendors and/or other tasks
• Professional demeanor and presentation
• Excellent communication skills, both verbal and written
• Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets and Docs
• Impeccable organizational skills 
• Demonstrated experience in caring for customers/patients, preferably within a healthcare or service setting
• Ability to self-motivate while being a team player 
• Full-time and weekend availability (Saturday and Sunday)
• Bilingual preferred (English/Spanish)

Physical Demands:

• Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
• Push/pull/lift up to 25 pounds

ABOUT THIESS

Thiess, originating in Australia in 1933, is now a $4 billion global organization focusing on sustainable resource solutions, including mining services, land reclamation, and engineering consulting. With 12,000 employees, we are committed to creating lasting value for our clients and leading the way toward a more sustainable future.

We are a movement spearheading a journey towards a more sustainable future, and North America is a crucial part of it. Our unique business approach to contract mining currently makes our services available in the United States and Canada. In the US, we operate in Salt Lake City, Utah, Colorado, and the Intermountain West region. In Canada, our services are available in Sudbury, Greater Ontario, and the Northern Ontario region. We are also expanding to other states and areas in both countries.

Please get to know us better by watching the following videos about Our Purpose and Our Values!

ROLE OVERVIEW:

The Mining Estimator is responsible for the delivery of accurate and innovative estimating and costing services for the tendering of new mining projects, assets services, and reclamation proposals.  They will also apply these processes to current projects to improve the operational and financial effectiveness of the Thiess North America business. 

KEY RESPONSIBILITIES

• Work directly with Business Development, Services Managers and Bid Specialist to ensure the estimating strategy aligns with our clients’ requirements 
• Work alongside Mine Planning Engineers to ensure the mine plan is optimized for the recommended installed capacity 
• Work alongside Asset Estimators to value and optimize fleet selection requirements and cost inputs 
• Analyze actual direct and overhead costs for use in tendering pricing  
• Analyze and apply market benchmarks to guide tender pricing 
• Analyze site production performance to determine parameters for use within budgets and tenders, and to support site in improving financial and operational performance
• Develop accurate tenders that are practically oriented with due consideration to the scope of works  
• Perform other related duties as assigned 

WHAT YOU'LL BRING 

EXPERIENCE:

• Minimum 8+ years of experience in a mining engineering environment, with onsite experience in open cut or underground operations
• At least 2 years of experience preparing bids in Civil, Heavy Civil, and/or the Mining industries
• Understanding of mining principles, design concepts and operations 
• Understanding of usage and limitations of relevant mine planning, design and scheduling software 
• Proficiency in the application of computer-based estimating systems 
• Strong commercial acumen with prior experience in mining services contracts or long-term project planning roles 
• Excellent communication, organization, and problem-solving skills 
• Commitment to Thiess’ values of safety, discovery, accountability, respect, and empowerment 
• An ability to link the technical outcomes to financial results 
• Strong analytical skills and attention to detail 
• Valid Driver’s License 
• Authorization to work lawfully in the USA without sponsorship from Thiess 
• Must be fluent in the English language 

EDUCATION: Degree in Mining Engineering, Civil Engineering, or Land Surveying required

PHYSICAL REQUIREMENTS

• Work is primarily performed in an office environment, with prolonged periods of sitting, typing, and viewing a computer screen.
• May occasionally require standing, walking, or lifting objects weighing up to 25 lbs such as files, laptop equipment, or office supplies.
• Must have adequate vision, hearing, and hand–eye coordination to perform computer and phone-based work effectively.
• Occasional travel to project sites, meetings, or training may be required, which can involve driving or extended periods of sitting.
• When visiting operational sites, the employee must comply with all site safety requirements and wear appropriate personal protective equipment (PPE) as needed.
• Must be physically capable of safely performing the essential duties of the position with or without reasonable accommodation.

ADDITIONAL INFORMATION

• At Thiess we have a One HSE culture and want to ensure everyone is safe everyday: employees, families, and society. We are committed to our employees' health and wellness including the prevention of illness. Although optional, we have a preference that all Thiess employees are vaccinated against COVID-19 and other serious illnesses.
• Work schedule: We offer a hybrid work schedule (Monday–Friday) with standard office hours, providing a balance of in-office collaboration and remote flexibility. Additional hours may be required to meet business needs.
• Pre-Employment Requirements 
  • Drug/Alcohol Screening  
    Background Check 
    Fit-for-duty evaluation 
    MSHA Part 48 Verification

WHAT WE OFFER

• Culture: Work within a values-driven organization that prioritizes safety, discovery, accountability, respect, and empowerment.
• Benefits: Comprehensive benefits package including medical, dental, and vision coverage, life insurance, and participation in 401k plan with company matching. Medical benefits include private health insurance competitively subsidized private health insurance employees and immediate family.
• Wellbeing: Employee Assistance Program (EAP).
• Development: Access to ongoing learning, development, and career advancement opportunities within Thiess’ global network.
• PTO, Paid Holidays 
• Possible domestic relocation assistance 

EEOC STATEMENT + PRE-EMPLOYMENT/POST-OFFER BACKGROUND CHECK DISCLOSURE 

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. 

 As part of our dedication to the diversity of our workforce, Thiess is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us or have one of your representatives contact us at +1 (801) 300-1909.  Privacy Policy disclosure notice here. 

Customer Support Specialist - Tier 1

Canopy, Utah

About Us

Canopy is a fast-growing SaaS company in Draper, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. 

Our goal is to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. 

Click here to see why our clients love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels. 

Canopy has earned a reputation for fast, friendly and efficient customer support. Through earnest desire to learn and progress, you will build upon this reputation. This is not a role in which you simply answer phones and read from a script. You will think critically to help to create new pathways for our customers, outline solutions, and form the foundation of a rapidly-growing company and team.

What You'll Do 

• Anticipate and resolve customer issues in a professional and timely manner
• Provide superior customer service and remote troubleshooting assistance
• Take ownership of customer issues and advocate for their needs, adjusting urgency and escalation based on customer context and issue severity
• Develop sound understanding of Canopy’s current and upcoming features
• Identify opportunities to answer questions, even before they are asked
• Explain step-by-step instructions and assist users in navigation through software
• Drive value to customers by informing them of new resources and products that will make an impact on their businesses 
• Maintain a positive and patient attitude with all customers
• Coordinate within the organization for technical and account level issues
• Help improve and perfect processes across the support organization

What we’re Looking For

• A self-starter with desire to take ownership of the role and above responsibilities
• Tech-savvy with the ability to learn software and new tools quickly
• Organizational skills, creativity, and a solution-oriented focus
• Willingness to learn about tax resolution industry and IRS forms as they relate to the software and its functions
• Excellent written and verbal communication skills in the English language
• Ability to pivot with a growing company and accept new challenges
• Be able to type at 50 wpm or faster
• Excitement about implementing and utilizing AI in day to day work flows 

Essential Functions

• Work a consistent and reliable full-time schedule, including adherence to assigned shifts, breaks, and attendance expectations.
• Schedule: Typically 40 hours per week, Monday through Friday. In-office, MWF. Individual schedules may vary slightly based on team needs and role responsibilities. May require evening or weekend coverage depending on team rotation and seasonality.
• Ability to sit or stand at a desk for extended periods of time, while using a computer for extended periods.
• Ability to operate a computer throughout the day.
• Ability to communicate clearly and professionally in writing and verbally, with external customers and internal employees, via phone and computer systems (with or without reasonable accommodations).
• Ability to use sales tools such as Salesforce, Intercom, Google Suite, Slack.

• Maintain focus and professionalism in high-pressure situations.

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Bonus Points If You Have:

• Experience in support ticketing systems
• Previous customer service and support experience
• 2-3 years experience in a call center environment
• Experience in the accounting & tax software space

Why You Want to Work Here:

🌴 Flexible Paid Time Off - that you’re actually encouraged to use plus 10 company holidays! 

❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.

💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

🧠 Mental Health -  all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

🥳 Company Events - including monthly company-wide meetings, summer parties, and more.

💡 DEIB Committee - to plan initiatives around continuing education, community  outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered.

Our Values:

We approach our work every day with a few things in mind:

🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.

🏆 Win - we win by delighting our customers with the very best products and services.

👍 Do Good - we work hard to be good people!

💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

🚀 Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.

To learn more about us & our values, click here.

Interviewing @ Canopy:

We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit! 
• 20 minute phone call with the People Team
• 45-60 minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call. 

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

This position is responsible for processing all release of information (ROI) specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This position travels 75% or more of their time

Position Highlights:

• Full-Time: Monday-Friday 8:00AM-4:30 PM MST
• Location: This role will be performed at various locations within Murray, UT
• Comfortable working in a high-volume production environment.
• Documenting information on multiple platforms using two computer monitors.
• Full Benefits: PTO, Health, Vision, Dental Insurance, mileage reimbursement, and 401k Savings Plan and tuition Assistance 

You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• May schedules pick-ups.
• Assist with training associates in the HIS I position.
• Generates reports for manager or facility as directed.
• Must exceed level 1 productivity expectations as outlined at specific site.
• Participates in project teams and committees to advance operational strategies and initiatives as needed.
• Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Must be 18 years of age or older.
• Able to travel local/regionally 75% or more of the time.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• 1-year Health Information related experience
• Meets and/or exceeds Company's Productivity Standards
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Position Highlights:

• Full-Time: Monday-Friday 8:00AM-4:30 PM MST
• Location: This role will be performed at one location in Provo, UT
• Comfortable working in a high-volume production environment.
• Documenting information in multiple platforms using two computer monitors.
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

 You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups.
• Other duties as assigned.

What you will bring to the table:

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices

This position is responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. This position travels 75% or more of their time. This is an intermediate level position with at least 1 year related HIM experience.  In addition to HIS I Foundation, HIS II is responsible for training HIS I staff and providing reports to manager and/or the facility.

Position Highlights:

• Full-Time: Monday-Friday 8:00AM-4:30 PM MST
• Location: This role will be performed at 2 locations in Logan & Ogden, UT
• Comfortable working in a high-volume production environment.
• Documenting information in multiple platforms using two computer monitors.
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

 You will:

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• May schedules pick-ups.
• Assist with training associates in the HIS I position.
• Generates reports for manager or facility as directed.
• Must exceed level 1 productivity expectations as outlined at specific site.
• Participates in project teams and committees to advance operational strategies and initiatives as needed.
• Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
• Other duties as assigned.

What you will bring to the table: 

• High School Diploma or GED.
• Must be 18 years of age or older.
• Able to travel local/regionally 75% or more of the time.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• 1-year Health Information related experience
• Meets and/or exceeds Company's Productivity Standards
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in the English language.
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Strong data entry skills.
• Must be able to work with minimum supervision responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment.

Bonus points if:

• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

ABOUT THIS ROLE

LVT is seeking a strategic, systems-thinking Senior Product Manager to own LVT's flagship product: the Mobile Security Unit (MSU). The MSU is the industry-defining platform that put LVT on the map — a ruggedized, AI-powered mobile surveillance system deployed across thousands of customer sites nationwide. As Senior PM of the MSU, you are the product visionary and operator for this business-critical platform. You will drive both its ongoing evolution through a forward-looking enhancement roadmap and its long-term health through disciplined fleet lifecycle management.

You will sit at the intersection of Hardware Engineering, Software, Service Operations, and Data Analytics — translating field intelligence, customer needs, and technical capability into a product roadmap that keeps the MSU the undisputed leader in mobile security.

RESPONSIBILITIES

Product Strategy & Roadmap

• Own the MSU product roadmap end-to-end, balancing new capability development, hardware enhancements, and fleet sustainment in a cohesive multi-year plan aligned to LVT's software and AI strategy.
• Identify and prioritize enhancement opportunities — new sensors, AI/ML integrations, connectivity upgrades, power innovations — that extend MSU's competitive differentiation and open new market segments.
• Define and communicate the MSU product vision to internal stakeholders, customers, and partners.
• Partner with Sales, Marketing, and Business Development to drive continued MSU market growth — identifying expansion opportunities, informing pricing and packaging strategy, and ensuring the product roadmap directly supports LVT's revenue and market share goals.

Product Enhancement & Innovation

• Lead discovery and definition for MSU hardware and systems enhancements, working closely with Hardware Engineering, Software, and AI teams to bring new capabilities to market.
• Develop business cases for capability investments, including market sizing, competitive analysis, and ROI modeling.
• Partner with Sales and Marketing to equip the go-to-market team with compelling MSU positioning as enhancements ship.

Fleet Sustainment & Lifecycle Management

• Manage the full lifecycle of the deployed MSU fleet, ensuring thousands of units in the field remain high-performing and reliable — from active platform optimization through end-of-life transitions.
• Proactively manage component lifecycles (modems, sensors, power systems), leading make/buy validation for drop-in replacements to ensure zero supply chain or field downtime.
• Lead development of modular hardware refresh kits that enable older MSU units to support modern AI/ML capabilities through cost-effective field upgrades rather than full replacements.
• Use fleet telemetry and health dashboards to drive predictive maintenance cycles and engineering changes that measurably improve uptime and MTBF.

Stakeholder Partnership & Unit Economics

• Act as the primary product interface for Hardware Engineering, Service Operations, and Field Teams — ensuring the MSU is designed for both performance and serviceability, with field technician feedback informing every development cycle.
• Build and defend business cases for fleet investments, balancing enhancement capital against retrofit and TCO reduction initiatives.
• Drive unit economics improvements through durability gains, power consumption reductions, and lower field service costs; travel up to 15% for customer visits, field operations, and supplier engagements.

REQUIRED EXPERIENCE

• 5+ years of Product Management experience, with a track record of owning a complex hardware or hardware/software product — including both roadmap development and in-field lifecycle management.
• Hardware/Software Systems Fluency: Experience managing products involving a deep integration between embedded electronics (cameras, sensors, modems) and AI/ML services.
• Product Roadmapping & Discovery: Demonstrated ability to build and prioritize a multi-horizon product roadmap, balancing new capability investment with platform sustainment.
• Operational & Financial Acumen: Ability to build business cases for enhancement investments, retrofit programs, and capital expenditure decisions with clear ROI framing.
• Technical Depth: Familiarity with embedded electronic products, power management (solar/battery), and communication interfaces (LTE/5G, Ethernet, PoE).
• Data & Analytics Proficiency: Experience using BI tools (Tableau, Looker, or Power BI) to analyze fleet telemetry and inform product decisions.
• Vendor & Supply Chain Management: Proven ability to manage hardware vendors, conduct make/buy analyses, and navigate component end-of-life cycles.
• Leadership & Influence: Demonstrated ability to align and lead cross-functional teams across Engineering, Field Service, Sales, and Finance without direct authority.
• Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, Operations Management, or a related technical field. An MBA or advanced technical degree is a plus.

ABOUT THIS ROLE 

LVT is actively seeking a highly motivated and detail-oriented Information Security Analyst (GRC) to join our growing Information Security team. This role will report directly to the Information Security Manager (GRC). This position is designed for an individual eager to delve deeply into the operational aspects of Governance, Risk, and Compliance, directly supporting LVT’s steadfast commitment to security excellence and regulatory adherence as the business continues its innovative scaling.

LVT values managing risk in alignment with our customer’s and stakeholder’s expected levels. We design, implement, and monitor controls that reduce real risk. The Information Security Analyst (GRC) will work with Management to operate key GRC processes. The primary focus of this hands-on position will be answering customer security questionnaires, performing risk assessments and internal audits, developing and maintaining policies, being a liaison for our external auditors, and helping to identify, manage, and reduce risk across our environment.

ROLE RESPONSIBILITIES

• Support LVT’s annual SOC 2 audit.
• Facilitate effective communication and coordination with internal SOC 2 control owners. 
• Proactively assist in identifying, analyzing, and resolving audit concerns or control deficiencies, proposing initial remediation steps. 
• Document audit outcomes, lessons learned, and recommended improvements post-audit. 
• Execute control testing, including evidence collection and documentation.
• Develop  LVT’s security policies, submitting them for approval, and ensuring alignment with organizational standards.
• Maintain and update the risk register to ensure accurate and timely recording of identified risks and their mitigation status.
• Maintain GRC documentation to ensure accuracy, accessibility, compliance with internal controls
• Execute quarterly  user access reviews.

OUR IDEAL CANDIDATE

• 1-3 years of experience with Information Security, GRC or IT Audit roles.
• Highly organized and can multitask and juggle multiple priorities.
• Familiarity with leveraging and applying AI tools and technologies to automate routine GRC tasks and improve program efficiency.
• Practical experience with SOC 2 audit processes including proficiency in control testing, evidence collection, and internal coordination.
• Familiarity with information security and risk frameworks.
• A foundational understanding of business operations and how security controls impact business functions. 
• Effective verbal and written communicator.
• Desire to work directly with key stakeholders, including customers.
• Hunger to learn and grow their abilities.
• Consistently demonstrates high integrity and transparency.
• Willing to take on tasks with a positive attitude, but also speaks up on concerns.
• A Bachelor's degree in Information Security, Computer Science, Information Technology, Business, or a related field, or equivalent practical experience, is preferred. 
• Experience working with GRC platforms (e.g., Drata, Vanta, ZenGRC) and project management tools (e.g., Jira, Asana) is helpful.
• Relevant professional certifications such as CompTIA Security+, CISA, CC, or CRISC are a plus

ABOUT THIS ROLE 

LVT is actively seeking a highly motivated and detail-oriented Information Security Manager (GRC) to join our growing Information Security team. This role will report directly to the Information Security Director (GRC). This position is designed for an individual eager to delve deeply into the operational aspects of Governance, Risk, and Compliance, directly supporting LVT’s steadfast commitment to security excellence and regulatory adherence as the business continues its innovative scaling.

LVT values managing risk in alignment with our customer’s and stakeholder’s expected levels. We design, implement,  and monitor controls that reduce real risk. The  Information Security Manager (GRC) will play an instrumental role in driving key operational GRC initiatives. The primary focus of this hands-on position will be the end-to-end management of LVT’s SOC 2 audit processes, initiating third-party risk assessments, actively contributing to the policy review and approval lifecycle, and documenting and treating risks in our risk register. 

Fostering collaborative relationships and good communication is critical as you will work closely with cross-functional teams across the organization to integrate GRC standards and principles into LVT’s operations. This role demands exceptional organizational skills, both strategic vision and tactical efforts, and the ability to build and mentor a team of security professionals to meet both current and future GRC challenges.

ROLE RESPONSIBILITIES

• Manage LVT’s annual SOC 2 audit and other audits as necessary.  
• Collaborate with IT, Finance, and Legal to represent Information Security in various cross-functional processes including vendor risk, contractual terms , and customer security questions.
• Identify inefficiencies in different GRC processes and improve them.
• Design and manage regular internal audits of security controls.
• Implement automated control monitoring and evidence collection.
• Create, review, and maintain LVT’s security policies.  
• Maintain LVT’s risk register to ensure accurate and timely recording of identified risks and their mitigation statuses.  
• Build strong relationships with risk owners to drive program buy-in, accountability, and ownership.
• Work with SalesOps to develop an approach to customer security questionnaires.
• Mature our public-facing Security Trust Center to enhance transparency, showcase LVT’s commitment to security, and streamline the sales process.
• Identify and operationalize ways to automate tools and processes to improve LVT’s compliance program efficiency and collaboration across multiple teams.
• Establish and maintain measurable GRC program metrics to quantify effectiveness, highlight progress, and drive continuous improvement.

OUR IDEAL CANDIDATE

• 5+ years of experience with Information Security, GRC or IT Audit roles, demonstrating a growing understanding of GRC concepts and methodologies. 
• Experience managing a GRC function and staff.
• Effective writing skills for tasks such as policy review and approval, developing risk treatment plans, and creating audit documentation and responses for external auditors.
• Strong organizational skills and attention to detail for managing documentation, audit evidence, and maintaining accurate GRC records.
• Proven track record of developing and implementing policies and procedures, assessing and prioritizing risks, and maturing security compliance programs.
• Substantial experience with regulatory frameworks and standards, such as NIST, SOC 2, ISO 27001, and FedRAMP.
• Experience communicating detailed security concepts, risks, and controls to both technical and non-technical stakeholders.
• Outstanding interpersonal and leadership skills that inspire collaboration and drive alignment across teams.
• Demonstrates an ability to lead effectively in dynamic, fast-paced environments, balancing strategic vision with tactical execution to respond to evolving security needs.
• Experience working with GRC platforms (e.g., Drata, Vanta, ZenGRC) and project management tools (e.g., Jira, Asana) is a plus.
• A Bachelor's degree in Information Security, Computer Science, Information Technology, Business, or a related field, or equivalent practical experience, is preferred. 
• Relevant professional certifications such as CISSP, CompTIA Security+, CISA, or CRISC are highly desirable.

ABOUT THIS ROLE

We are seeking a Manufacturing Automation Engineer to lead the development of custom electromechanical test equipment for our manufacturing plant. In this role, you will own the end-to-end creation of testers—architecting the test software, designing the data pipelines, and integrating these systems with our mechanical and electrical hardware designs.

You will also serve as a crucial liaison between our internal software engineering team and the manufacturing test team, ensuring our factory software seamlessly communicates with broader company systems and databases.

ROLE RESPONSIBILITIES

• Software Architecture & Development: Architect, write, and maintain robust test automation software and scripts to control test sequences for complex hardware assemblies.
• Database & Data Pipeline Management: Architect and manage data logging systems using SQL databases, ensuring test yields, failures, and manufacturing metrics are reliably captured, stored, and accessible.
• The "Bridge": Act as the primary technical liaison between the manufacturing engineering team and the core internal software development team. Define APIs, align software architectures, and ensure factory data flows seamlessly into company-wide systems.
• IPC & Hardware Integration: Program IPCs (Industrial PCs) to interface with physical test fixtures and devices under test. Integrate software with sensors, actuators, and communication protocols (e.g., Modbus, TCP/IP, CAN bus, industrial Ethernet).
• End-to-End Tester Design: Collaborate on the electromechanical design of the testers, including specifying components, reviewing electrical wiring schematics, and understanding the mechanical fixturing.
• Testing & Validation: Develop highly reliable automated test procedures for complex embedded systems and electromechanical devices.

OUR IDEAL CANDIDATE

Our ideal candidate is an interdisciplinary expert who thrives at the intersection of software and physical hardware. You should possess:

• Educational Background: A Bachelor’s degree in Computer Engineering, Electrical Engineering, Mechatronics, Computer Science, or a related field.
• Professional Experience: 5+ years of experience in test automation, manufacturing engineering, or systems integration.
• Technical Mastery: Strong proficiency in object-oriented programming, scripting, and version control (Git), alongside extensive experience with relational SQL databases.
• Automation Expertise: Hands-on experience with IPC programming, PC-based control systems, and industrial automation environments (such as IEC 61131-3 standards).
• Collaborative Mindset: Proven ability to integrate high-level software with physical hardware and excellent interpersonal skills to collaborate with software teams on system requirements.
• Bonus Skills: A solid understanding of electromechanical design (CAD software like Creo) and specific experience testing IoT products or complex embedded systems.

About the role

We need a Product Management Intern for Summer 2026 to work on our vertical AI solutions. You'll join our product team to solve problems for specific industries like home services, auto dealers, and healthcare providers.

You'll work directly with our product managers to build AI-powered features that address real business challenges in these verticals. Your work will impact thousands of local businesses that use Podium daily.

What you will be doing:

• Research vertical-specific workflows to identify where AI can have the biggest impact
• Become an expert in the operations of locally run businesses
• Help develop knowledge bases and decision trees for industry-specific AI agents
• Create metrics to measure AI performance in different vertical contexts
• Work with engineers to test and refine vertical AI features
• Talk directly with customers to gather feedback on our vertical solutions
• Identify key integration points with industry-specific systems and partners
• Implement practical data-powered AI tools – not just another chatbot

What you should have:

• Student in Computer Science, Information Systems, Analytics or similar fields graduating between Jan - December 2026
• Demonstrated experience building with AI technologies through coursework, side projects, or hackathons (e.g., creating custom LLM applications, fine-tuning models, or developing AI-driven solutions)
• Basic understanding of data analysis and machine learning concepts
• Familiarity with at least one business vertical (auto, healthcare, home services) is a plus
• Strong analytical thinking and clear communication skills
• Comfortable with ambiguity and fast-paced environments
• Team player who takes responsibility and shares credit

What you’ll learn: 

• How to work with LLMs and agent-based AI systems
• Methods for integrating with vertical-specific software systems and data
• Techniques for evaluating AI performance in real business contexts
• Approaches to product development in a fast-growing AI company
• Skills for translating customer needs into AI product requirements

Benefits

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

ABOUT THIS ROLE

LVT is seeking a highly skilled and motivated Systems Engineer III to join our growing technology team. This role will be pivotal in managing and optimizing our identity and access management (IAM) infrastructure, with a primary focus on Okta. The ideal candidate will have deep expertise in Okta administration, configuration, and integration, as well as a strong understanding of SaaS-based applications and their connectivity. Experience with cloud infrastructure platforms is a significant plus. As a Systems Engineer III, you will be responsible for ensuring the security, reliability, and efficiency of our critical systems and contributing to strategic technology initiatives.

ROLE RESPONSIBILITIES

Okta Management & Administration:

• Serve as the primary subject matter expert (SME) for our Okta platform, including user and group management, SSO configuration, MFA policies, lifecycle management, and integrations.
• Design, implement, and maintain Okta workflows and automation to streamline user provisioning, de-provisioning, and access controls.
• Troubleshoot and resolve complex Okta-related issues, providing timely and effective support to end-users and other IT teams.
• Develop and maintain comprehensive documentation for Okta configurations, processes, and best practices.
• Stay up-to-date with the latest Okta features, updates, and security best practices.

SaaS Application Integration & Management:

• Plan, implement, and manage integrations between Okta and various SaaS applications (e.g., Salesforce, Google Workspace, Microsoft 365, etc.).
• Ensure seamless and secure access to SaaS resources for employees.
• Collaborate with application owners to understand their integration requirements and provide technical guidance.
• Monitor the health and performance of SaaS integrations.

Security & Compliance:

• Implement and enforce security policies and best practices within Okta and integrated SaaS applications.
• Participate in security audits and compliance initiatives related to identity and access management.
• Identify and mitigate potential security risks and vulnerabilities within the Okta environment.

Automation & Scripting:

• Develop and maintain scripts (e.g., Okta Workflows, Workato, etc.) to automate routine tasks and improve operational efficiency.

Collaboration & Communication:

• Work closely with other IT teams (e.g., Security, Networking, Applications) to ensure the smooth operation of all systems.
• Communicate effectively with technical and non-technical stakeholders regarding system changes, outages, and project updates.
• Participate in project planning and execution, providing technical expertise and guidance.

Cloud Infrastructure (Nice to Have):

• Experience with cloud platforms such as AWS, Azure, or GCP.
• Familiarity with cloud identity and access management concepts and services.
• Ability to integrate Okta with cloud-based resources and services.
• Understanding of infrastructure-as-code (IaC) principles and tools.

Problem Solving & Troubleshooting:

• Analyze and resolve complex technical issues related to Okta, SaaS applications, and potentially cloud infrastructure.
• Develop and implement effective solutions to prevent recurring problems.

OUR IDEAL CANDIDATE

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 5 years of experience in systems engineering or a related IT role.   
• Extensive hands-on experience with Okta administration, configuration, and integration is mandatory.
• Proven experience integrating Okta with various SaaS applications.
• Strong understanding of identity and access management principles (e.g., SAML, OAuth, OpenID Connect).
• Proficiency in scripting languages such as PowerShell or Python, with experience in automating workflows through APIs.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent documentation skills.

ABOUT THIS ROLE 

As the Sr. Manager of Data Engineering and Architecture, you will be a hands-on leader responsible for defining and executing the data engineering strategy, architecture, and technology stack. You will be responsible for the foundational data infrastructure that powers analytics and decision-making across the organization.

A critical part of this role will be building, mentoring, and managing a team of 3 data engineers. You will guide the team's efforts while also contributing directly to the development of our modern data warehouse in Snowflake using dbt and SQL, transforming raw data into reliable and accessible datasets. Crucially, you will spearhead the data migration efforts for our ongoing Oracle Fusion Cloud deployment, designing a robust, cohesive data ecosystem that bridges our new Oracle environment with Snowflake.

Your leadership will ensure the successful design, build, and maintenance of robust data pipelines that ingest data from a variety of internal and external sources into Snowflake. Your team's work will support reporting, dashboarding, and analysis across the company, enabling teams to make informed decisions based on trusted data. Given the green-field nature of this initiative, the role is expected to be approximately 30% technical leadership, strategy, and people management, and 70% direct, hands-on engineering and architecture.

This position is based in a hybrid work environment and requires regular in-office collaboration. It offers an opportunity to lead with modern data tools, build a high-performing team, and make a direct, strategic impact on data quality and accessibility during a massive phase of enterprise scaling.

ROLE RESPONSIBILITIES

• Data Strategy & Architecture: Define the long-term vision, strategy, and architecture for the company’s data platform. Design a cohesive hybrid architecture that maximizes the strengths of our full tech stack, ensuring it drives measurable business value and scales efficiently to support hyper-growth.

• Team Leadership & Management: Build, mentor, and manage a team of 3 data engineers, fostering a culture of technical excellence, accountability, and continuous improvement.

• Data Modeling & Transformation: Lead the team in building and maintaining robust data models using dbt and SQL that support complex analytics and reporting needs. Contribute directly as an individual contributor as needed.

• Snowflake Development: Oversee the design and optimization of the Snowflake data warehouse to ensure performance, scalability, and usability. Participate directly in key development efforts.

• Cross-Functional Collaboration: Act as the primary technical partner to analysts, business stakeholders, and data teams to deeply understand requirements and translate them into strategic engineering solutions and delivery plans.

• Performance Tuning: Guide the optimization of SQL queries and data transformations to improve execution speed and resource efficiency across the platform.

• Tooling & Automation: Identify, evaluate, and implement opportunities to automate data workflows, improve pipeline reliability, and establish a formal DataOps/MLOps framework using modern orchestration tools (e.g., Airflow, Prefect, cloud-native serverless functions).

• BI Tool Support: Ensure the team provides clean, well-structured data models to enable effective use of BI tools like Looker, Sigma, Tableau, or similar platforms.

• Pipeline Engineering: Direct the development and maintenance of scalable data ingestion pipelines that pull data from APIs and other sources into Snowflake, including exploring solutions for near real-time data feeds.

• Data Governance & Quality: Champion best practices in data governance, data lifecycle management, and dimensional modeling. Implement data validation checks, documentation standards, and lineage tracking to maintain high data integrity across all of our systems.

• Oracle Fusion Cloud Migration & Integration: Lead the complex data migration strategy for our active Oracle deployment. Architect, build, and maintain secure, high-performing data flows and syncs between Oracle and Snowflake to ensure operational continuity and analytical excellence.

OUR IDEAL CANDIDATE

• Experience: 8+ years in data engineering or related roles, with a strong focus on data modeling and pipeline development.

• Education: Bachelor’s degree in Computer Science, Engineering, Data Analytics, or a related field.

• Technical Skills:

  • Proven experience leading complex data migration or implementation projects.

  • Advanced proficiency in SQL and experience with data modeling (e.g., star/snowflake schemas).

  • Hands-on experience with dbt for building modular and testable data transformations.

  • Experience developing data pipelines using Python and workflow orchestration tools (e.g., Airflow, Prefect).

  • Deep understanding of Snowflake.

  • Demonstrated ability to design and implement a modern data architecture from scratch.

• BI & Analytics Tools:

  • Familiarity with BI platforms such as Looker, Tableau, or Sigma is helpful.

• Infrastructure & Governance:

  • Understanding of ELT/ETL workflows, data governance, and monitoring practices.

  • Experience defining and enforcing organizational standards for data quality, metadata management, and cost optimization within a cloud data warehouse (Snowflake).

• Communication & Problem Solving:

  • Ability to clearly explain technical details to both technical and non-technical stakeholders.

  • Strong analytical and debugging skills; attention to detail in code and data quality.

Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is actively recruiting for the position of inside salesperson in our Salt Lake City location. Kimball Equipment Company is a successful dealer for brands such as Terex Cedarapids, Terex Finlay, and Superior Industries. We are growing quickly and are looking for someone motivated to grow with us!

Parts Sales Qualifications:

• Be able to communicate effectively with other employees and customers over the phone, through email and in-person.
• Be self-driven through the pursuit of producing positive results.
• Possess exceptional customer service skills.
• Be highly attentive to detail with a strong sense of urgency and the ability to multitask.

Parts Sales Responsibilities:

• Responsible for assisting outside sales representatives in nurturing customer relationships and ensuring a high level of customer service.
• Responsible for helping coordinate service jobs with outside sales representatives, customers, and service technicians to ensure all service orders are handled expeditiously.
• Responsible for parts and service order processing:
• Accurate, and up to date knowledge of the part systems for all manufacturers represented by the dealership (i.e., understands all the features and benefits of all parts sold).
• Able to determine pricing and discounts for all parts according to the company standards.
• Understands and employs good selling techniques, including conveying a professional and positive manner over the phone.
• Knowledgeable about the computer systems used by parts department.
• Acts as a facilitator for service technicians in finding and sourcing the parts that they need.
• Remains aware of all order statuses, keeping customers aware of any issues or the time frame in which the order will be fulfilled.
• Finds solutions for any issues that may arise within the department.
• Follows all policies and procedures as specified in the company handbook and as directed by the location manager.
• Maintains high employee morale.
• Attains short- and long-term objectives with good management/planning.

Parts Sales Compensation:

• Pay based on experience.
• Full benefits include 401K, PTO, health, vision, dental, and life insurance.

Rate: 24.25 per hour plus differential 

Shift

Nights: 6pm-6:30am 2-2-3 rotating schedules

Who we are:

We are Nature’s Bakery, one of the fastest growing snack brands in the category and have recently joined KIND, a healthy snacking leader, and the Mars family of companies, to accelerate the growth of our healthier snacking platform. We have a bright future ahead of us. Come bake with us and create a world of snacking that is both good, and good for you.

Job SUMMARY 

Responsible for operating power equipment to move, locate, relocate, stack, load, unload, pick, and count merchandise while holding accountability for the safe and efficient operation of the vehicle. Responsible for storing incoming merchandise on racking systems, pulling products from the warehouse for shipment to fill customer orders, staging ingredients in kitchen drop locations, hooking up new totes, and delivering packaging material to drop locations on the production lines. Responsible for unloading bulk ingredient tankers into the ingredient silos in a safe manner. Basic computer skills. A positive attitude & pleasant personality; effective memory skills; good hand-eye coordination; dependability, ability to follow directions & a strong willingness to learn.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Builds, adjusts and secures pallets as required to ensure safe transportation.
• Ability to pick products from warehouse racks in a fast-paced environment with accuracy and ability to read purchase orders and sales orders.
• Utilizes a handheld scanning device or written document order to locate products in the warehouse to fill customer orders.
• Ensure accurate inventory of goods; conveys completed orders to designated areas.
• Initiates appropriate action when goods received are damaged or defective.
• Verifies items pulled with appropriate documents to ensure accuracy and minimize errors.
• Transports palletized merchandise from receiving to staging areas.
• Transports palletized merchandise to freight trucks or appropriate loading docks.
• Receiving and storing raw materials in designated locations.
• Receiving raw ingredient tankers by site GMP (Good manufacturing practices), quality, and food defense standards, and safely unloading contents into bulk silos.
• Moves and stores empty pallets in designated areas to keep aisles clear; stacks empty pallets in designated areas; sweeps designated aisles to maintain a clean and safe work environment.
• Take advantage of opportunity charging situations to ensure power equipment is fully operational.
• Performs daily inspections of powered industrial trucks and submits daily inspection reports to management.
• Mentors and influences new warehouse personnel to operate powered industrial trucks properly.
• Operates powered industrial trucks according to manufacturer’s instructions and company safety rules.
• Collaborating with all warehouse departments (Shipping, receiving, finished goods, and raw material intake) to ensure seamless operations.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The following list that follows is representative of the knowledge, skill, and/or ability required:

• Ability to apply basic mathematical concepts such as addition, subtraction, multiplication, and division.
• Ability to define problems, collect data, establish facts, and seek solutions.
• Complete a background check and pre-employment drug screen.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• 1-3 years of experience in a warehouse, logistics, or distribution environment.
• Forklift operation experience preferred (sit-down, stand-up, reach truck, depending on the role).
• Knowledge of warehouse processes like receiving, stocking, picking, packing, and shipping.
• Familiarity with inventory systems (RF scanners, WMS, or ERP software is a plus).

LANGUAGE SKILLS

Ability to read, analyze, and interpret order reports. Normal verbal communication to respond to common inquiries by supervisors and/or other associates.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand. The employee is occasionally required to stand; walk; use hands, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What we offer you

Our team members' physical and mental health is important to a thriving workplace. That’s why we offer the following benefits to full-time employees:

• Medical, dental, and vision insurance offered for eligible employees
• 401(k) plan with a company match that vest on day 1 of eligibility
• Paid vacation (40 hours)
• Paid time off (40 hours)
• Holiday pay (11 days)
• Paid short-term disability
• Paid life insurance
• Banfield Pet Insurance Discounts
• Wellness Benefits and Discounts
• Employee Assistance Program 

Shift

Days: 6am-6:30pm 2-2-3 rotating schedules

Who we are:

We are Nature’s Bakery, one of the fastest growing snack brands in the category and have recently joined KIND, a healthy snacking leader, and the Mars family of companies, to accelerate the growth of our healthier snacking platform. We have a bright future ahead of us. Come bake with us and create a world of snacking that is both good, and good for you.

Job SUMMARY 

Responsible for operating power equipment to move, locate, relocate, stack, load, unload, pick, and count merchandise while holding accountability for the safe and efficient operation of the vehicle. Responsible for storing incoming merchandise on racking systems, pulling products from the warehouse for shipment to fill customer orders, staging ingredients in kitchen drop locations, hooking up new totes, and delivering packaging material to drop locations on the production lines. Responsible for unloading bulk ingredient tankers into the ingredient silos in a safe manner. Basic computer skills. A positive attitude & pleasant personality; effective memory skills; good hand-eye coordination; dependability, ability to follow directions & a strong willingness to learn.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Builds, adjusts and secures pallets as required to ensure safe transportation.
• Ability to pick products from warehouse racks in a fast-paced environment with accuracy and ability to read purchase orders and sales orders.
• Utilizes a handheld scanning device or written document order to locate products in the warehouse to fill customer orders.
• Ensure accurate inventory of goods; conveys completed orders to designated areas.
• Initiates appropriate action when goods received are damaged or defective.
• Verifies items pulled with appropriate documents to ensure accuracy and minimize errors.
• Transports palletized merchandise from receiving to staging areas.
• Transports palletized merchandise to freight trucks or appropriate loading docks.
• Receiving and storing raw materials in designated locations.
• Receiving raw ingredient tankers by site GMP (Good manufacturing practices), quality, and food defense standards, and safely unloading contents into bulk silos.
• Moves and stores empty pallets in designated areas to keep aisles clear; stacks empty pallets in designated areas; sweeps designated aisles to maintain a clean and safe work environment.
• Take advantage of opportunity charging situations to ensure power equipment is fully operational.
• Performs daily inspections of powered industrial trucks and submits daily inspection reports to management.
• Mentors and influences new warehouse personnel to operate powered industrial trucks properly.
• Operates powered industrial trucks according to manufacturer’s instructions and company safety rules.
• Collaborating with all warehouse departments (Shipping, receiving, finished goods, and raw material intake) to ensure seamless operations.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The following list that follows is representative of the knowledge, skill, and/or ability required:

• Ability to apply basic mathematical concepts such as addition, subtraction, multiplication, and division.
• Ability to define problems, collect data, establish facts, and seek solutions.
• Complete a background check and pre-employment drug screen.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• 1-3 years of experience in a warehouse, logistics, or distribution environment.
• Forklift operation experience preferred (sit-down, stand-up, reach truck, depending on the role).
• Knowledge of warehouse processes like receiving, stocking, picking, packing, and shipping.
• Familiarity with inventory systems (RF scanners, WMS, or ERP software is a plus).

LANGUAGE SKILLS

Ability to read, analyze, and interpret order reports. Normal verbal communication to respond to common inquiries by supervisors and/or other associates.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand. The employee is occasionally required to stand; walk; use hands, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What we offer you

Our team members' physical and mental health is important to a thriving workplace. That’s why we offer the following benefits to full-time employees:

• Medical, dental, and vision insurance offered for eligible employees
• 401(k) plan with a company match that vest on day 1 of eligibility
• Paid vacation (40 hours)
• Paid time off (40 hours)
• Holiday pay (11 days)
• Paid short-term disability
• Paid life insurance
• Banfield Pet Insurance Discounts
• Wellness Benefits and Discounts
• Employee Assistance Program 

What Impact You’ll Have:

GRVTY is seeking experienced Digital Network Exploitation Analysts (DNEAs) to support core Intelligence Community (IC) missions. As a cyber professional in the intelligence community, you will work as part of a team on the frontlines against our cyber adversaries. 

What You’ll be Owning:

• Use analytics and tools.
• Conduct exploitation analysis.
• Understand target development and techniques.
• Conduct target development for use or decision by Government personnel.
• Analyze and produce intelligence information.
• Conduct computer/network security to provide advice to the Government.
• Create and maintain documentation of their analysis.
• Ensure to routinely follow oversight and compliance
• Acquire/share job knowledge/skill
• Partner with team members on the contract, including government personnel and other partner companies

What You Must Have:

• Active TS/SCI with polygraph clearance.
• Degree in related fields (e.g., Engineering, Mathematics) may be considered relevant if programs contain a concentration of courses in the following foundational CS areas: algorithms, computer architecture (not network architecture), programming methodologies and languages, data structures, logic and computation, and advanced mathematics (for example, calculus, discrete mathematics). Information Technology (IT) and Information Security (IS) degrees may be considered relevant if the programs contain the amount and type of coursework equivalent to a Computer Science (CS) major.
• Relevant experience must be in computer or information systems design/development/analysis roles.  In addition, it may also include engineering hardware and/or software, programming, computer/network security, vulnerability analysis, penetration testing, computer forensics, information assurance, systems engineering, and/or network and systems administration.  Completion of military training in a relevant area such as JCAC (Joint Cyber Analysis Course) may be considered towards the relevant experience requirement (i.e., 24-week JCAC course may count as 6 months of experience). 
• 10 years of experience with an associate's degree or 8 years of experience with a bachelor's degree or 6 years of experience with a master's degree or 4 years of experience with a doctorate degree.

What Would Be Nice to Have:

• Strong communication skills
• Works well in a team and alone
• Working knowledge of Microsoft Office Suite

Territory: This role covers the state of Utah.

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers. 

Primary Responsibilities:

• Work with assigned COS to grow, maintain & support existing customers 
• Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
• Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.
• Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving 
• Become experts on all Natera Oncology products and processes to maximize effectiveness in the field. 
• Educate medical professionals on the tools and resources that Natera provides to facilitate test order management
• Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume.
• Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider.

Qualifications:

• Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience
• Medical assistant, clinical support, patient liaison or nursing background or a Minimum of 2  years of sales experience 

Knowledge, Skills, and Abilities:

• Thrives in ambiguous environments
• Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills 
• Ability to think strategically as well as execute tactically 
• Must act with a sense of urgency 
• Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful 
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize
• Proficient in Microsoft PowerPoint and Excel; Gmail
• Fluent in understanding data spreadsheets and technologies, although the Patient Retention Specialists will continue to lead patient identification and vetting
• Demonstrated ability to quickly learn software and reporting systems

Physical Demands & Work Environment:

• Duties are typically performed in a medical office or hospital setting.
• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.
• 25-50% travel required

In addition to a base salary, we offer uncapped commission, a car allowance program, and Restricted Stock Units (RSUs).

Kimball Equipment, a leader in the aggregate process equipment industry and a successful family business for over 75 years, is looking for qualified individuals to join our team.

We are currently recruiting for the following positions in Spanish Fork, UT.

• Material Handler
• Forklift Operator
• Shipping and Receiving Associate

The ideal candidates will be career-minded, self-motivated and have the ability to learn quickly.

Necessary Job Requirements 

• Ability to lift 50 LBS
• Organization skills
• Time Management
• An understanding of basic computer skills
• Knowledge of warehouse safety protocols
• Teamwork
• Dependability

Additional preferred skills

• Previous warehouse experience
• Forklift operation
• Delivery experience

If you possess a strong work ethic and the desire to learn, experience is not required. We are willing to train those who are career minded.

Compensation is competitive and dependent on experience

Full benefits include 401K, PTO, health, dental, vision, and life insurance.

Kimball Equipment, a leader in the aggregate process equipment industry and a successful family business for over 75 years, is looking for qualified individuals to join our team.

We are currently recruiting for the following positions in our Salt Lake City Warehouse

• Material Handler
• Forklift Operator
• Shipping and Receiving Associate

The ideal candidates will be career minded, self -motivated and have the ability to learn quickly.

Necessary Job requirements

• Ability to lift 50 LBS
• Organization skills
• Time Management
• An understanding of basic computer skills
• Knowledge of warehouse safety protocols
• Teamwork
• Dependability

Additional preferred skills

• Previous warehouse experience
• Forklift operation
• Delivery experience

If you possess a strong work ethic and the desire to learn, experience is not required. We are willing to train those who are career minded.

Compensation is competitive and dependent on experience

Full benefits include 401K, PTO, health, dental, vision, and life insurance.

About your role

Have a passion for helping people through technology - especially AI? Come help Rocket Lawyer disrupt the legal industry and live up to our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development to build and launch cutting-edge products for millions of customers. Sounds exciting? We’d love for you to join us!

How you will make a difference day to day

Create Insight-to-Action Product Experiences

You must have a proven track record of translating complex data and AI-generated outputs into intuitive, actionable product capabilities and experiences. These products don’t just display data; they are surfacing insights and workflows that prompt users to take the next best action, directly increasing product stickiness and daily utility.

Drive Engagement-Centric Roadmap Strategy

Drive the product roadmap by identifying opportunities where AI can proactively solve user pain points. You will prioritize features based on their ability to drive retention-focused metrics (e.g., reducing time-to-value, increasing session frequency) rather than technical novelty.

Develop AI-Powered UX Benchmarking

Continuously monitor the SaaS landscape to identify emerging patterns in AI-driven engagement. You should have a pulse on how top-tier products use personalized insights, automated summaries, and proactive nudges to create habit-forming experiences that differentiate the product from traditional, static competitors.

Data Driven Product Development

Define and analyze the specific behavioral metrics that prove AI-generated insights are driving business impact. You will prioritize the Rocket Copilot roadmap by balancing "mature judgment" with hard data, focusing on features that don't just deliver data, but measurably increase user session frequency and reduce churn. You must be able to draw a straight line between an AI-driven product decision and its direct implication on recurring revenue and LTV.

Product-Led Growth Strategy

Lead the strategy and execution for Rocket Copilot by identifying "magic moments" where AI can proactively surface value to a user. You will use a mix of quantitative data and qualitative customer empathy to ensure our AI portfolio isn't just a collection of features, but a cohesive engine that guides users from their first "Aha!" moment to long-term, habitual usage. You will act as the "Voice of the Customer" to ensure AI outputs are tailored to solve the specific friction points uncovered in your research.

What you’ll need

• 8-10 years of software Product Development experience ideally with B2B or B2C SaaS products.
• At least 4 years focused on how to optimize AI-driven user engagement
• Ability to combine a strong product sense with business acumen to deliver positive outcomes to customers and the business
• Passionate about our mission
• Demonstrated ability to think critically and problem-solve
• Excellent communication skills
• Ownership mentality
• Ability to engage in respectful debate and arrive at “win-win” decisions
• Bias for action
• Excited to celebrate and win
• Self-aware with a growth mindset
• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or a related field, or relevant job experience.

A bonus if you have

• Experience building or launching products that leverage agentic AI systems
• Experience in legal tech industry

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

About your role

Rocket Lawyer is seeking an experienced, passionate AI/ML software engineer for Rocket Copilot, our new AI assistant launched in December 2023. In this role, you will help our team deeply embed AI features across our platform. You will work in an agile, cross-functional team, working with multiple product teams as we build out AI features across Rocket Lawyer. You will design, implement, test, release and maintain new AI features, working closely with product managers, UX designers, data engineers, QA engineers, and others.

We value a fun, collaborative, team-oriented work environment, where we celebrate our accomplishments. 

How you will make a difference day to day

• Build, train, fine-tune, deploy and maintain ML models for AI features
• Create, monitor and troubleshoot backend API services to allow Rocket Lawyer product frontends to interact with ML models
• Work closely with multiple product teams and cross-functional teammates to quickly integrate AI into existing and new Rocket Lawyer products
• Keep up-to-date with industry trends around generative AI and machine learning
• Rapidly prototype product features to explore new AI capabilities, while writing clean, understandable code

What you’ll need

• 5+ years of Experience writing ML code for launched products
• Understanding of the state of the art in generative AI, including RAG, LoRA, RLHF and others
• Experience creating data sets from proprietary anonymized data, and using them to train and fine-tune ML models
• Experience with machine learning frameworks like TensorFlow, PyTorch and Scikit-Learn
• Strong programming skills in Python and SQL
• BS, MS, or PhD in Computer Science, Mathematics, Statistics, or other quantitative fields, or related work experience

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process:

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

What You’ll Do 

We’re seeking a Senior Manager, Engineering to lead and scale our PatternBuilder product focused engineering team as we build next-generation, intelligent products that transform how our clients work. You’ll guide teams responsible for developing and delivering scalable, secure, and innovative cloud-based systems that integrate cutting-edge automation and AI into the NetDocuments platform. 

In this strategic leadership role, you’ll drive the vision and execution of our Document Automation initiatives, ensuring alignment across product, engineering, and business goals. You’ll play a key part in defining our technical roadmap, mentoring engineering leaders, and fostering an environment of innovation, collaboration, and accountability. 

This position reports to the Director of Engineering - AI and will partner closely with peers across Product, Architecture, and Data Science to ensure cohesive delivery of enterprise-grade AI-powered capabilities. 

You will: 
Drive Strategy & Execution 

• Shape and execute the long-term engineering strategy for PatternBuilder Document Automation initiatives, aligning technology direction with business priorities. 
• Collaborate with Product and Architecture leaders to translate customer needs and emerging technologies into scalable solutions. 
• Build and maintain a robust roadmap for the PatternBuilder engineering organization, balancing innovation with operational excellence. 
• Oversee delivery execution across multiple teams to ensure high-quality, on-time releases. 

Lead & Develop High-Performing Teams 

• Manage and mentor Engineers and Technical staff, fostering a culture of trust, collaboration, and continuous improvement. 
• Guide hiring, performance management, and career development to build diverse, high-impact teams. 
• Create an environment that attracts top engineering talent and empowers them to deliver their best work. 

Cross-Functional Collaboration & Stakeholder Management 

• Partner with Product Management and Design to define priorities and ensure strategic alignment across departments. 
• Present technical strategies, roadmaps, and progress to senior leadership in clear, business-focused terms. 
• Serve as a bridge between technical and non-technical stakeholders—translating complex technical concepts into actionable business insights. 
• Drive engagement and communication across distributed teams and business units. 

Technical Leadership & Oversight 

• Maintain strong working knowledge of technologies such as Ruby on Rails, C#, React, microservices, Azure, AWS, and containerized deployments—but focus on guiding teams rather than day-to-day coding. 
• Champion best practices for architecture, reliability, and scalability across engineering and platform systems. 
• Ensure Automation solutions are designed securely and meet compliance, performance, and privacy standards. 
• Promote experimentation and responsible adoption of emerging AI technologies. 

Culture & Innovation 

• Foster a growth mindset, continuous learning, and experimentation within the engineering organization. 
• Cultivate a collaborative engineering culture that values quality, innovation, and transparency. 
• Encourage contributions to open-source and knowledge sharing across the company. 

What You’ll Need to Be Successful 

• Bachelor’s degree in Computer Science, Engineering, or related field (advanced degree preferred). 
• 7+ years of software engineering experience, including 3+ years in engineering management roles. 
• Demonstrated success managing multiple teams or a group of 7+ engineers and leaders. 
• Proven ability to define and execute a technical vision in alignment with business strategy. 
• Strong experience leading distributed, cloud-based product development (Azure or AWS). 
• Deep understanding of modern engineering practices—CI/CD, microservices, and scalable architectures. 
• Excellent stakeholder management and executive communication skills. 
• Ability to synthesize complex technical information and present it effectively to leadership and cross-functional audiences. 

What Will Make You Stand Out 

• Background in Operating Systems or Compilers. 
• Strong technical foundation in software engineering with the ability to mentor across technical domains. 
• A history of building high-performing, engaged teams that deliver impactful software. 
   

What You’ll Love About NetDocuments  

• The People!  
• 90% healthcare premiums company covered  
• HSA company contribution  
• 401K match at 4% with immediate vesting  
• Flexible PTO (typically 3 to 4 weeks a year)  
• 10 paid holidays  
• Monthly contributions for life activities & wellness  
• Access to LinkedIn learning with monthly dedicated time to explore 

Compensation Transparency 

The compensation range for this position is:  $190,000 - $210,000

The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. 

Breeze is hiring- join us!

The Director Cybersecurity, Data Privacy, & Compliance leads the enterprise cybersecurity, data privacy, and data governance programs while ensuring regulatory compliance across all operational and commercial functions of Breeze Airways. This role defines and executes the organization's information security strategy, establishes and matures the enterprise data privacy and governance framework, ensures compliance with applicable federal, state, and international privacy regulations (including CCPA/CPRA, state privacy laws, and GDPR where applicable), and oversees aviation-specific regulatory compliance obligations related to data and technology (including DOT, TSA, and FAA requirements). The Director also provides strategic oversight for responsible AI/ML governance as the organization adopts emerging technologies. This responsibility extends into all business units within the organization including airport systems, maintenance and engineering, inflight, aircraft, safety, commercial, back office, infrastructure, and cloud.

Here's what you'll do

• Set the strategy for new technologies and information security products that will support information security requirements for the company and its customers, business partners, and vendors.
• Establish the strategy to mitigate information security risks within the organization.
• Collaborate closely with senior-level technology leaders to develop and plan the information security architecture strategy.
• Lead ongoing threat and vulnerability assessments and substantive testing of information security controls.
• Work closely with other teams, including network engineers, data engineers, software engineers, and business teams to achieve common goals.
• Serve as the escalation point and information security expert for solution designs and technical consulting services.
• Direct complex information security principles and requirements into business initiatives that securely drive innovation, improve customer experience, and control costs
• Oversee and perform technology security risk assessments
• Perform due diligence reviews and manage the remediation efforts of SOC 1/SOC 2 reports, penetration tests, and PCI audits.
• Develop, implement, and maintain the enterprise data privacy program, including privacy policies, standards, and procedures aligned with applicable laws and regulations (CCPA/CPRA, state privacy laws, GDPR where applicable, and emerging federal privacy legislation)
• Guide to the Data Subject Access Request (DSAR) and individual rights management process.
• Lead Privacy Impact Assessments (PIAs) and Data Protection Impact Assessments (DPIAs) for new systems, applications, vendor engagements, and business initiatives
• Champion privacy-by-design and privacy-by-default principles across technology, business partners and business projects.
• Direct the organization's data breach notification and incident response process in coordination with Legal, Communications, and executive leadership, ensuring compliance with all applicable breach notification requirements.
• Manage and deliver enterprise-wide privacy awareness training and education programs.
• Evaluate and manage privacy risks associated with third-party vendors, business partners, and data processors through contractual controls and ongoing monitoring.
• Establish and lead the enterprise data governance framework, including data ownership, data stewardship, and accountability models across business units.
• Define, develop, and implement data security and governance standards including data classification, encryption, data loss prevention, data access governance for structured and unstructured data, and monitoring to prevent data-related security incidents.
• In coordination with the data analytics team, refine data quality standards, and partner with business and technology teams to ensure data integrity across critical systems.
• Develop and implement policies and frameworks for the responsible and ethical use of artificial intelligence and machine learning technologies across the organization.
• Assess and manage risks related to AI/ML models, including data bias, algorithmic fairness, transparency, and explainability.
• Ensure AI/ML initiatives comply with emerging regulatory requirements and industry best practices for responsible AI.
• Collaborate with data science, business teams, data and software engineering, to embed governance controls into the AI/ML development lifecycle.
• Ensure compliance with aviation-specific regulatory requirements related to data, technology, and cybersecurity, including DOT, TSA, and FAA mandates.
• Monitor and assess the impact of evolving federal, state, and international regulations on the organization's cybersecurity, privacy, and data governance posture.
• Create, update, and improve upon key performance indicators gauging the company's level of compliance and provide reports to leadership.
• Maintain strong oversight of third parties and business partners to safeguard against undue risk and ensure contractual and regulatory compliance.
• Coordinate with Legal and other departments on regulatory examinations, audits, and inquiries related to cybersecurity, data privacy, and data governance.
• Other duties as assigned by the VP of Technology.
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence.

Here's what you'll need to be successful

Minimum Qualifications

• 4-year degree in Computer Science, Systems Engineering, Information Technology, Management Information Systems, or a related discipline, or an additional 2+ years of training/experience in lieu of degree
• 8+ years of experience in information security, data privacy, data governance, or a related field
• 4+ years in a leadership role
• 2+ years of experience developing and implementing data governance frameworks, policies, and standards.
• 2+ years of experience with data governance tools and platforms (e.g., data catalogs, metadata management, DLP solutions)
• 2+ years of experience with privacy management platforms and DSAR automation tools
• Deep technical expertise in technology infrastructure, networking, cybersecurity, cloud computing, and enterprise systems architecture is a must
• Demonstrated knowledge of data privacy regulations (e.g., CCPA/CPRA, state privacy laws, GDPR) and experience building or managing a privacy compliance program is also required

Preferred Qualifications

• Industry certification in security (e.g., CISSP, CISM, CISA, and/or GIAC)
• Industry certification in privacy (e.g., CIPP/US, CIPP/E, CIPM, CIPT)
• Familiarity with aviation industry regulatory requirements (DOT, TSA, FAA) as they relate to data and technology
• Experience developing AI/ML governance frameworks or responsible AI policies
• Experience in a regulated industry (aviation, financial services, healthcare, etc.)

Skills/Talents

• Ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
• High level of integrity and ethics, able to handle sensitive and/or proprietary information with discretion and confidentiality
• Self-starter must have a positive attitude and strong desire for success
• Strong attention to detail, organization, and time management skills
• Ability to translate complex regulatory and technical requirements into actionable business policies and procedures
• Strong knowledge of privacy laws, data protection regulations, and compliance frameworks (NIST, ISO 27001, PCI DSS, SOC 2)
• Proven leadership and managerial skills, with the ability to inspire, motivate, and develop high-performing teams.
• Excellent oral and written communication skills, with the ability to present to executive leadership, regulators, and cross-functional teams
• Strong analytical and problem-solving abilities, with a focus on driving continuous improvement and innovation in technology systems and processes.
• Ability to work with individuals and teams at all levels in the organization
• Strong stakeholder management skills with the ability to influence without direct authority across business units
• Exemplifies Breeze's safety culture, values, and mission

Perks of the Job

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!