Location: Fort Worth, TX

Schedule: Wednesday - Saturday / 6:00 AM - 4:30 PM

Compensation: $18.00

Role Description:

This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

• Investigate inventory discrepancies reported by the Operations team. 
• Perform physical inventory cycle counts and reconcile inventory variances. 
• Communicate updates and relay important operational information about clients directly to ICQA Lead. 
• Resolve merchant facing requests around inventory related issues. 
• Comprehension of cycle counts and inventory control processes according to written SOP’s. 
• Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders. 
• Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies. 
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. 
• Additional duties and responsibilities as necessary. 

What you'll bring to the table:

• Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion.
• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.
• Displays the ability to multitask and handle multiple issues at the same time without stress.
• Displays attention to details.
• Ability to lift up to 50 lbs without any health limitations.
• Able to stand and walk continuously during and up to an 8-10hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.
• May be required to flex into other departments as needed.

Perks and Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DNI

ABOUT PLACER.AI: 

Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions.

What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist.

Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started.

Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location.

SUMMARY:

We are seeking an innovative, hands-on and strategic technology leader to serve as our global Director of IT, based in Austin, TX. This role owns the entire Enterprise Technology function for Placer.ai — across all regions, including the U.S. and Israel — and is responsible for the systems, identity, endpoints, and IT services that ~500 employees depend on every day. This role requires balancing hands-on execution with strategic leadership in a lean, fast-scaling environment. 

The Director of IT is both a builder and an operator. You will lead a globally distributed IT team, own our identity and endpoint stack (Okta, Google Workspace, JumpCloud, Intune/JAMF), and play a leading role in Placer's AI-centric reinvention — using AI to make our IT operation faster and leaner, and putting in place the security, governance, and risk frameworks needed for the rest of the company to adopt AI safely. You will set the global IT roadmap, own the budget, and report directly into senior leadership.

This role oversees five primary pillars of Corporate IT: Help Desk, Applications, Endpoint Management, Identity & Access Management, and Procurement. Ensuring these functions are aligned to deliver a secure, scalable and high-performing employee technology experience.

RESPONSIBILITIES:

Global Leadership & Strategy

• Own the global IT function end-to-end — strategy, roadmap, budget, team, and delivery — across all Placer regions.
• Lead a globally distributed IT team across the U.S. and Israel; set goals, mentor team members, and build a high-performing, customer-oriented organization.
• Set global standards for identity, endpoints, SaaS, and IT operations; drive consistency across regions while respecting local needs.
• Deliver KPIs and executive reporting on performance, cost, and risk; manage vendor relationships and contracts globally and drive measurable cost optimization.
• Champion an efficiency-of-operations mindset across the IT org — automate aggressively, reduce ticket volume, shorten cycle times, and continuously raise the bar on cost-per-employee.
• Operate effectively in a lean IT team environment while building a roadmap to scale IT capabilities, coverage and service levels globally.
• Navigate cross-functional stakeholders (Revenue, Finance, Security, R&D) with competing priorities and drive alignment on technology decisions that impact systems, data, and operations.

Identity, Access & Endpoint Management

• Own the identity stack end-to-end: Okta SSO, SCIM provisioning, lifecycle automation, RBAC, access reviews, and integrations across our SaaS portfolio.
• Manage Google Workspace administration globally, including Gmail, Drive, security controls, and access management.
• Operate and evolve our endpoint management stack (JumpCloud, Intune, JAMF) across macOS and Windows; set patching, compliance, and posture standards.
• Drive automation across onboarding/offboarding, access requests, and asset lifecycle to reduce ticket volume and accelerate employee time-to-productivity.
• Drive standardization of access and identity across all enterprise applications, ensuring consistent enforcement of SSO, RBAC and lifecycle management.

AI Adoption & AI Security

• Partner with R&D, Security, Legal, and HR on the safe, scaled rollout of AI tools, copilots, and agents to the workforce.
• Help build the governance framework for enterprise AI use — acceptable-use policy, AI tool inventory, access controls, and data-handling standards — and stay current on emerging AI security risks (shadow AI, data leakage to LLMs, third-party model exposure, agentic AI).
• Make IT itself AI-first — evaluate, pilot, and operationalize AI-powered IT tooling (helpdesk automation, identity copilots, endpoint analytics) to materially reduce IT cost and effort.
• Evaluate technology decisions (including AI initiatives) based on total cost of ownership, factoring in operational overhead, support complexity, and long-term maintainability.

Security, Compliance & Risk

• Partner with the Security team on identity-driven security controls, zero-trust principles, MFA, conditional access, and SaaS security posture.
• Support and operate within ISO 27001 and SOC 2 compliance programs globally; own IT-side controls, evidence collection, and audit readiness.
• Lead IT components of incident response, business-continuity planning, and disaster recovery for corporate systems.
• Oversee security of corporate systems, networks, endpoints, and SaaS services across the global user base.

IT Operations & Employee Experience

• Own the global helpdesk function and SLA delivery; build toward follow-the-sun 
• Coverage across U.S. and Israel time zones.
• Own SaaS governance across the organization, including application inventory, SSO enforcement, vendor lifecycle management and reduction of shadow IT.
• Run a global Asset Management program covering procurement, deployment, refresh, return, and decommissioning of all employee equipment.
• Support the full employee lifecycle in partnership with HR and Operations — from onboarding through offboarding — across all regions.
• Continuously raise the bar on employee IT experience: self-service, automation, knowledge base, and proactive communications.

REQUIREMENTS:

Experience

• Minimum 7 years of progressive IT experience, with at least 3 years in a leadership or management role.
• Proven track record of owning IT for companies with 200+ employees (ideally 500+); experience scaling IT through high-growth phases is strongly preferred.
• Hands-on experience in a fast-paced SaaS, cloud, or AI-first technology company.
• Experience leading globally distributed teams and operating across multiple regions and time zones is strongly preferred.

Technical Skills

• Deep, hands-on expertise with Okta — SAML (SSO), Groups, Rules, Workflows, SCIM provisioning, lifecycle automation and SaaS integrations (4+ years).
• Strong administration of Google Workspace at scale — Gmail, Drive, security, DLP, and access management (4+ years).
• Hands-on experience with JumpCloud and/or comparable directory/MDM platforms; familiarity with Intune and JAMF for endpoint management.
• Experience administering and integrating modern SaaS portfolios (e.g., Slack, Zoom, Atlassian, Salesforce, NetSuite, Rippling, or similar).
• Solid understanding of network fundamentals, identity protocols (SAML, OIDC, SCIM), and endpoint security.

AI & Security Acumen

• Working familiarity with enterprise AI tools (e.g., ChatGPT Enterprise, Claude, Gemini, Copilot, or domain-specific copilots) and a genuine interest in adopting and governing them at scale.
• Awareness of AI-related security risks — shadow AI, data leakage to LLMs, third-party AI vendor risk — and the curiosity to grow this expertise as the field evolves.
• Working knowledge of SOC 2 and ISO 27001; experience contributing to audits.

Leadership & Soft Skills

• Highly committed, ownership-driven, and self-motivated.
• Strong strategic thinking and prioritization; able to balance day-to-day operations with multi-quarter roadmap execution.
• Excellent written and verbal communication; comfortable presenting to executives and translating technical topics for non-technical audiences.
• Customer-oriented mindset — treats employees, vendors, and partners as customers of the IT function.
• Comfortable operating across time zones in a globally distributed company (U.S. and Israel).
• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent professional experience.
• Ability to introduce structure and decision-making discipline in environments with evolving processes, ensuring scalable and consistent technology operations.

NICE TO HAVE

• Relevant certifications: Okta Certified Professional/Administrator, Google Workspace Admin, AWS/Azure/GCP fundamentals, CISSP, ISO 27001 Lead Implementer.
• Prior experience deploying and governing enterprise AI tools, or standing up an AI Governance Council or cross-functional AI risk committee.
• Familiarity with frameworks such as the NIST AI Risk Management Framework, ISO/IEC 42001, OWASP Top 10 for LLMs, or the EU AI Act.
• Experience with AI-native IT tooling (e.g., AI helpdesk agents, identity copilots, automated SaaS spend management).
• Experience working with or managing teams across the U.S. and Israel.

WHY JOIN PLACER.AI? 

• Join a rocketship! We are pioneers of a new market that we are creating
• Take a central and critical role at Placer.ai
• Work with, and learn from, top-notch talent
• Competitive salary
• Excellent benefits

The U.S. annualized pay range for this position is $200,000 - $220,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location and compensation market data.

Base pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER 

• About Placer.ai
• Placer.ai's $100M round C funding (unicorn valuation!)
• See our data in action at The Anchor
• Placer.ai in the news
• Video: About Placer for Commercial Real Estate

Placer.ai is committed to maintaining a drug-free workplace and promoting a safe, healthy working environment for all employees.

Placer.ai is an equal opportunity employer and has a global remote workforce. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.

About You and The Role  

As a Construction Foreman, you’ll own the transition of new and upgraded sites from construction handoff to operational readiness. You’ll lead a team of technicians to verify construction quality, install and integrate systems, deploy new technologies, and ensure infrastructure reliability

You be a key stakeholder in our site build process from initial site QC & constructibility, assisting the construction management team with construction oversight, commissioning, and closeout. You will work closely with the rest of the construction team and contractor base to build strong relationships with key stakeholders and build scalable, repeatable construction processes to expand our network.

Your leadership will drive site performance, uptime, and technical excellence, enabling seamless operations at scale. To ensure success in this role, you’ll ensure execution of processes, standards, and performance metrics that guide every stage of site activation and/or maintenance. You’ll proactively resolve issues before they impact operations, foster strong collaboration across construction, engineering, and operations teams. You will seek to improve workflows based on field feedback and data insights. By combining hands-on technical oversight with strategic planning and team development, you’ll deliver sites that launch on time, perform reliably, and scale within our growing network.

You will also be working with the Engineering and Operations teams to tackle all the technical challenges we face head-on to get our customer’s sites operational as quickly as possible. You will have to be technically savvy, and be able to develop relationships with customers, suppliers and contractors. 

What You'll Do  

• Project & Construction Oversight
  • Coordinate with project managers, engineers, subcontractors, vendors, local authorities, and cross-functional teams to ensure smooth project execution.
  • Monitor progress of new site builds, adjusting schedules and resources to meet project deadlines.
  • Manage construction handoffs, ensuring quality, compliance, and operational readiness.
  • Resolve deficiencies and validate all systems prior to launch.
• Field Operations & Infrastructure Execution
  • Lead installation and configuration of power, data, security, and other critical infrastructure systems.
  • Ensure functional integration of infrastructure with operational requirements.
  • Schedule and supervise daily activities of Ground System Service Technicians.
  • Oversee delivery and inventory management of Zipline-provided materials and equipment.
• Quality, Safety & Compliance
  • Ensure compliance with safety standards, building codes, and zoning regulations.
  • Maintain quality control across all phases of construction, including site preparation and Zipline hardware installation.
  • Conduct regular site inspections and ensure documentation is complete and up to date.
• Maintenance & Reliability
  • Develop and execute preventive maintenance plans.
  • Supervise inspections and repairs to ensure system reliability and uptime.
  • Maintain accurate documentation of maintenance activities and system performance.
• Innovation & Continuous Improvement
  • Roll out new technologies and infrastructure upgrades in partnership with Engineering and R&D.
  • Evaluate pilot solutions and assess scalability for broader deployment.
• Leadership & Reporting
  • Manage, mentor, and develop a team of infrastructure technicians, reinforcing safety, quality, and operational standards.
  • Provide regular updates to senior construction leadership on project status, timelines, risks, and issue resolution.
  • Coordinate transitions from construction to operations with thorough documentation and stakeholder alignment.

What You'll Bring 

• 5+ years of experience as a Construction Superintendent or similar role in commercial or industrial construction.
• Experience with vertical infrastructure (e.g., towers, silos, telecommunications structures) strongly preferred.
• Proven ability to manage multiple job sites simultaneously.
• Proficient with Bluebeam and able to create mark-ups to share digitally with remote workers.
• Proficiency in construction management software and tools.
• Strong understanding of construction methods, scheduling, and project management.
• OSHA 30 certification or willingness to obtain.
• Ability to read and interpret blueprints, structural drawings, and technical documents.
• Excellent communication and leadership skills.
• Valid driver’s license and ability to travel daily within the Austin area.
• Must be eligible to work in the US.
• 5+ years in site commissioning, infrastructure installation, or systems integration, including 2+ years in a leadership role 
• Strong technical knowledge across electrical, mechanical, telecom, or IT systems with the ability to confirm quality, diagnose issues and fix complex problems. 
• Proven experience managing technician teams and complex projects 
• Deep understanding of quality standards, safety regulations, and compliance 
• Excellent communication, problem-solving, and stakeholder collaboration skills 
• Ability to travel to project sites as needed. 
• Ability to lift and move loads of 55 lbs.

Preferred Qualifications

• Prior experience with aviation, aerospace, or drone-related construction projects. Experience in renewable energy or EVSE / electric vehicle charging stations is also applicable. 
• Bilingual (English/Spanish) preferred.
• PMP, LEED, or equivalent certifications; experience with emerging infrastructure technologies and sustainable systems.

What Else You Need to Know   

Location: 11401 Harmon Rd, Fort Worth, TX

Role Description:

The Area Manager, Fulfillment Operations serves as the primary on-site operational leader for ShipBob’s newly established Print on Demand department. This is a new role responsible for standing up and scaling an in-house POD production capability spanning direct-to-garment (DTG) apparel printing, wall art and canvas fulfillment, hard goods customization (mugs, phone cases, and similar items), and on-demand books, packaging, and labels. The role owns the full production lifecycle — from order receipt and artwork validation through production execution, quality control, and on-time shipment — for both B2B retail/wholesale and DTC ecommerce channels.

As a merchant-specific role, the Area Manager will serve as the day-to-day operational liaison between internal stakeholders and the merchant, ensuring production performance, SLA adherence, and quality standards are met consistently. This role is accountable for associate performance without serving as a direct manager, driving cross-functional alignment across ShipBob departments, and building the foundational SOPs, processes, and operational infrastructure needed to support sustainable POD growth. This role reports to the Operations Manager, Fulfillment Operations.

What you’ll do:

• Own the day-to-day execution of all in-house POD production operations, including DTG apparel printing, wall art and canvas production, hard goods customization, and on-demand book and label printing using ShipBob-operated equipment and staff.
• Provide a high-level end-of-day summary covering B2B and DTC order production status, open orders, orders at risk of missing SLA, active quality incidents, equipment or material issues, and clear action plans for all outstanding items. 
• Align weekly with the Merchant to understand production volume requirements across product categories; partner with operations leadership to develop execution plans that account for staffing, equipment capacity, material availability, and production constraints. 
• Validate artwork files and production-ready assets prior to print runs; coordinate with the Merchant to resolve file issues, color profile discrepancies, or specification gaps that could impact print quality or cause production delays.
• Own operational metric reporting for the POD department, including Units per Hour (UPH) / production throughput, order cycle time (order receipt to shipment), on-time shipment vs. SLA, production yield and defect rate, and ink/material waste and cost per unit.
• Identify performance gaps, troubleshoot root causes, and implement process improvements to drive consistent attainment of production throughput and quality targets.
• Build foundational Standard Operating Procedures (SOPs) and work instructions for the POD department from the ground up, covering all production workflows, quality checkpoints, equipment operation, file intake, order processing, and shipment execution.
• Drive production associate performance and accountability across all POD workflows; while direct management sits with other Area Managers, this role owns production outcomes and coaches associates toward throughput, quality, and SLA targets on the floor.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Supervise daily workflows to ensure products are handled and stored correctly per defined safety and quality procedures. Maintain compliance with hygiene and contamination control standards and promote a culture of accountability. 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table:

• 2+ years of experience in warehouse, fulfillment, or logistics operations management. Preferred experience in a print on demand or make on demand fulfillment environment.
• Experience serving as an operational liaison between fulfillment operations and merchant or client teams, with a demonstrated ability to manage cross-functional relationships. 
• Sound understanding of fulfillment metrics including UPH, OPH, SLA management, and VCPO. 
• Proficiency with WMS platforms and operational reporting tools. 
• Excellent written and verbal communication skills; ability to clearly communicate operational status and incidents to merchant partners. 
• Excellent problem-solving skills and ability to make real-time operational decisions in a fast-paced, physically demanding environment. 
• Experience developing and implementing SOPs in a warehouse or fulfillment environment.          

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $54,878 - $73,170 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

Location: 11401 Harmon Rd., Fort Worth, TX

Shift: Monday - Friday, Day shift, with flexibility based on business need.

Role Description: 

You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations. The backup for this role is the General Manager Manager, Fulfillment Operations. 

What you’ll do: 

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting. 
• Ensure that we meet and exceed our merchant’s expectations.  
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility. 
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities. 
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them. 
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements. 
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs. 
• Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• 4+ years of leadership experience. 
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred. 
• Experience with safety procedures within a distribution center environment. 
• Established track record of taking ownership and delivering results. 
• Understanding of Lean and Six Sigma. 

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $69,998 - $116,663. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Job Purpose

The Manager, Stator Assembly is responsible for building and leading stator assembly operations from early production through full-rate scale, ensuring safe, repeatable, and high-quality manufacturing execution. This role translates engineering intent into disciplined production by establishing standard work, driving process improvements, and maintaining strong control of safety, quality, delivery, and cost performance.

Working closely with Manufacturing Engineering, Quality, and Supply Chain, the Manager, Stator Assembly leads day-to-day operations while developing the team, processes, and production systems required to support reliable scale-up. This role combines hands-on execution with operational leadership, owning both immediate build performance and the continuous improvement needed to achieve long-term production readiness.

Duties and Responsibilities

Production Leadership & Execution

• Lead stator assembly operations across all phases of ramp (limited production through full-rate)
• Drive performance against Safety, Quality, Delivery, and Cost (SQDC) targets
• Conduct daily go-see-act walks to monitor build progress, issues, and floor conditions
• Lead daily standups and maintain weekly performance reporting to ensure alignment and transparency
• Assign work, manage build priorities, and ensure execution aligns with production schedules

Process & Standard Work Development

• Partner with Manufacturing Engineering to develop and deploy standard work, work instructions, torque specifications, and traveler documentation
• Own control plans, line balancing, and cycle-time optimization to improve throughput and efficiency
• Drive lean manufacturing initiatives including 5S and kaizen to continuously improve operations
• Ensure PFMEA risks are mitigated through robust process design and control plan execution rather than inspection

Quality & Compliance

• Ensure disciplined execution of all quality-critical assembly operations (e.g., winding, epoxy/cure processes, ESD controls, electrical and leak testing)
• Maintain full product traceability, including serialized component tracking and configuration control
• Enforce compliance with build travelers and documentation requirements
• Lead root-cause analysis and corrective actions using structured problem-solving methods (8D, 5-Why, fishbone)
• Drive audit readiness and maintain a high standard of quality compliance

Team Leadership & Development

• Supervise, coach, and develop production technicians and contract personnel
• Train team members on processes, tools, safety practices, and quality standards
• Develop and maintain a skills matrix and cross-training program to support scalability
• Foster a culture of accountability, process ownership, and continuous improvement
• Manage performance, attendance, and staffing to ensure consistent coverage

Materials & Flow Management

• Ensure material availability and alignment with production demand and consumption forecasts
• Partner with Supply Chain to address shortages and maintain inventory accuracy
• Maintain work-in-process (WIP) control, FIFO discipline, and organized material flow on the production floor

Scale-Up & Operational Readiness

• Identify process gaps, manufacturability issues, and risks to production readiness
• Support equipment commissioning, tooling validation, and layout improvements
• Contribute to capacity planning, headcount forecasting, and ramp readiness milestones
• Provide feedback to cross-functional teams to improve product and process design for manufacturability

Additional duties and responsibilities as assigned, needed, or required for the business.

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Education, Experience and Certifications
• B.S. or M.S. in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, or related field preferred. MBA with relevant manufacturing or operations experience also considered. Equivalent technical training, military mechanical schooling or trade certification considered.
• Some supervisory or team-lead accountability
• Hands-on experience with electromechanical assembly (stators/rotors, electric motors, generators, EV powertrains, or similar)
• Experience with torque applications, epoxy processes, winding, ESD practices, and electrical/mechanical testing
• Experience in pilot or low-volume build environments where processes are developed, not predefined
• Background in aerospace, automotive EV, or high-reliability electromechanical manufacturing
• Experience scaling operations from prototype to production

• Skills and Abilities
• Proficiency in Lean manufacturing and continuous improvement (5S, Standard Work, PFMEA, root-cause analysis)
• Ability to manage and optimize production processes (line balancing, cycle time, control plans, WIP/FIFO flow)
• Knowledge of quality systems and manufacturing metrics (traceability, audit readiness, SQDC)
• Experience with manufacturing systems and tools (MES, digital travelers, SPC)
• Ability to read and interpret engineering drawings and assembly documentation
• Leadership and team management skills (coaching, performance management, cross-training)
• Strong cross-functional communication and collaboration
• Problem-solving and execution skills (identifying process gaps, supporting scale-up and equipment readiness)
• Ownership mindset with high standards, accountability, and results-driven execution
• Ability to operate effectively in fast-paced, ambiguous, early-stage environments

Role Classification and Working Conditions

This is a salaried, exempt-exempt-level position. This position typically works in a production/assembly/engineering lab environment.

Physical/Other Requirements

• Ability to lift and/or move up to 50 pounds.
• Ability to stand and walk for extended periods on a production floor
• Ability to perform frequent “go-see-act” walks and move between workstations
• Ability to visually inspect components, assemblies, and production processes
• Ability to occasionally lift or move light-to-moderate weight materials (typical manufacturing environment)
• Ability to work around manufacturing equipment, processes and materials. PPE is provided.
• Manual dexterity sufficient to interact with tools, parts, or demonstration of assembly processes as needed
• Ability to travel, as needed, by plane, automobile, etc.

Direct Reports

This position has or may have direct reports.

Location: 11401 Harmon Rd, Fort Worth, TX

Shift: Day Shift M-F

Role Description:

The Area Manager of Merchant Operations serves as the primary on-site operational liaison for a specific merchant at ShipBob. This is an operationally focused leadership role responsible for driving executional excellence across B2B fulfillment, kitting operations, and value-added services (VAS). The role ensures service level adherence, maintains operational alignment between ShipBob, Merchant, and third-party partners, and fosters a high-performance environment onsite. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Fulfillment Operations. 

What you’ll do:

• Maintain consistent communication with the Merchant and Success teams through scheduled operational meetings, facility tours, and shared distribution group correspondence covering performance, exceptions, and risks. Route all operational correspondence through the Merchant ShipBob email distribution group to ensure full visibility across Merchant Success, B2B operations, and relevant departments. 
• Provide a high-level end-of-day summary covering B2B order status, kitting and VAS progress, inventory or lot hold status, open orders, orders past SLA, key operational risks or delays, and clear action plans for outstanding items. 
• Oversee operational quality incident investigations in coordination with ShipBob operations leadership; provide written reports including Root Cause Analysis, Corrective Actions, and Preventative Measures. 
• Coordinate across ShipBob departments to resolve operational constraints and engage directly with Merchant operational teams and external partners such as freight carriers as necessary to support operational execution. 
• Own operational metric reporting, including but not limited to VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, and merchant SLAs. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards. 
• Align weekly with the Merchant to understand kitting and production volume requirements; partner with operations leadership to develop execution plans addressing staffing, capacity, and operational constraints. Monitor production progress, provide regular updates to the Merchant, and track Days of Backlog. 
• Develop and document Merchant-specific Standard Operating Procedures (SOPs) where needed; audit existing operational processes to ensure SOPs and work instructions are being followed. 
• Ensure compliance with Merchant packing guides, order instructions, retail labeling requirements, and Merchant Warehouse Expectations documentation; audit documentation for accuracy including GTIN, GS1-128, ASIN, Amazon Transparency, and Prop 65 labels. 
• Monitor B2B fulfillment performance to ensure all purchase orders are picked, packed, and shipped within required SLAs; assist with order prioritization to meet retailer Must Arrive By Dates, escalate risks that may impact ship dates or retailer compliance, and ensure orders are marked as invoiced upon shipment within the correct accounting period. 
• Utilize ShipBob internal tools to determine the optimal shipment mode for each purchase order in accordance with retailer routing guides; update the “Ship Option” field in the ShipBob WMS dashboard for each purchase order. 
• Coordinate directly with carriers assigned to each purchase order to ensure pickups occur within the designated shipping window. Schedule pickup appointments in accordance with carrier-provided pickup dates and site availability. Proactively resolve missed pickups or carrier no-shows to secure timely rescheduling. 
• Oversee inventory LOT hold and release management in the WMS in coordination with the Merchant; upon release approval, remove holds, return LOTs to available inventory, and evaluate and prioritize any resulting order backlog. 
• Evaluate operational feasibility for special requests or operational projects; coordinate with the ShipBob account team to scope requirements and communicate project timelines, constraints, and execution plans to the Merchant. 
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Supervise daily workflows to ensure products are handled and stored correctly per defined safety and quality procedures. Maintain compliance with hygiene and contamination control standards and promote a culture of accountability. 
• Other duties/responsibilities as necessary. 

What you’ll bring to the table: 

• 2+ years of experience in warehouse, fulfillment, or logistics operations management. 
• Experience serving as an operational liaison between fulfillment operations and merchant or client teams, with a demonstrated ability to manage cross-functional relationships. 
• Sound understanding of fulfillment metrics including UPH, OPH, SLA management, and VCPO. 
• Experience with B2B fulfillment operations, retailer compliance requirements, and routing guide adherence. 
• Proficiency with WMS platforms and operational reporting tools. 
• Excellent written and verbal communication skills; ability to clearly communicate operational status and incidents to merchant partners. 
• Solid organizational and coordination skills with the ability to manage multiple priorities across B2B fulfillment, kitting, and VAS operations simultaneously. 
• Excellent problem-solving skills and ability to make real-time operational decisions in a fast-paced, physically demanding environment. 
• Experience developing and implementing SOPs in a warehouse or fulfillment environment. 

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• Paid Maternity/Parental Leave Program 
• Paid Holidays & Flexible Time Off Program 
• Paid Sick Leave  
• Wellness Days (1 day/quarter) 
• 401K Match  
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $70,000 - $75,000 for this role. The total compensation for this position in our compensation architecture is $54,878 - $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.  

#LI-JN1

Please note that this job posting is only for ShipBob's temporary associate conversion program. Only temporary associates at ShipBob may apply.

Compensation: $15.75 /hr

Location: Fort Worth, Texas

Role Description:

Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee’s success in their career.

What you’ll do:

As an associate you will be working within one of several teams: 

• Receiving: This team accepts our customers’ new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are receiving owned as well.
• Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming. 
• Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments.
• Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. 

What you’ll bring to the table:

• Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.
• May be required to help out in other departments as needed.
• You’re willing to get your hands dirty to get a task completed.
• You have the ability to adapt to change quickly.
• You are extremely detail oriented.
• Ability to quickly understand new processes and identify operational opportunities.
• You’re looking to get your foot in the door with a rapidly growing start-up company.
• Previous warehouse experience is not required. You will go through a 7 day training program!
• Must be 18 or older.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

#LI-DNI

Esta publicación de trabajo es específicamente para asociados temporales de ShipBob en nuestros SICs que están transitando a roles de empleado a tiempo completo.

Compensación: $15.75 /hr

Ubicación: Fort Worth, Texas

Descripción del Rol:

Nuestros Asociados trabajan juntos como equipo para brindar una experiencia increíble a nuestros clientes todos los días. La dedicación y el compromiso con la excelencia lo distinguirán como candidato y lo prepararán para el éxito dentro de nuestra empresa de rápido crecimiento. En ShipBob hay una gran oportunidad de crecimiento profesional ya que estamos invertidos en el éxito de cada empleado en su carrera.

Lo que harás:

Como asociado, trabajará dentro de uno de varios equipos:

• Recepción: Este equipo acepta el nuevo inventario de nuestros clientes y es responsable de todo el proceso de almacenar ese inventario y aceptarlo en nuestro sistema. La responsabilidad de comunicar las llegadas y cualquier excepción también corresponde a este equipo.
• Recolección (Picking): Dividido en dos procesos diferentes, nuestro equipo de recolección es responsable de entregar productos a la siguiente etapa del proceso de manera rápida y precisa. Un equipo integral en el almacén, los recolectores y sus compañeros mantienen el flujo de los productos de los clientes en movimiento y mantienen el almacén en funcionamiento.
• Empaque (Packing): Los toques finales antes de que un cliente reciba sus productos; el equipo de empaque es responsable de garantizar la calidad de cada envío y empacar los artículos correctamente. El equipo de empaque trabaja junto con el equipo de recolección para garantizar que los envíos se cumplan perfectamente y es responsable de todos los aspectos relacionados con esos envíos.
• Otras funciones según sea necesario: Somos un equipo, lo que significa que se le pedirá que ayude en otras áreas fuera de sus responsabilidades diarias normales para garantizar que las operaciones funcionen eficientemente.
• Este rol incluye responsabilidad de: garantizar que los productos se manejen, almacenen y distribuyan de manera que mantengan su seguridad, calidad y legalidad. Se espera que los miembros del equipo sigan todos los procedimientos operativos estándar, reporten cualquier inquietud relacionada con la condición o integridad del producto, apoyen la trazabilidad mediante registros precisos y contribuyan a una cultura de mejora continua y conciencia sobre la seguridad del producto.

Lo que aportarás:

• Capaz de trabajar turnos programados incluyendo horas extra y/o fines de semana según las necesidades del negocio, y llegar puntualmente al trabajo de manera consistente.
• Capacidad para levantar hasta 50 libras sin restricción.
• Capaz de estar de pie y caminar continuamente durante un turno de 8 a 10 horas.
• Capaz de agacharse, inclinarse, alcanzar objetos en altura y empujar/jalar con frecuencia.
• Puede ser necesario ayudar en otros departamentos según sea necesario.
• Está dispuesto a ensuciarse las manos para completar una tarea.
• Tiene la capacidad de adaptarse rápidamente a los cambios.
• Es extremadamente orientado al detalle.
• Capacidad para comprender rápidamente nuevos procesos e identificar oportunidades operativas.
• Busca abrirse paso en una empresa emergente de rápido crecimiento.
• No se requiere experiencia previa en almacén. ¡Pasará por un programa de capacitación de 7 días!
• Debe tener 18 años o más.

Beneficios:

• Seguro Médico, Dental, de Visión y de Vida Básico
• Plan de Jubilación 401K con contribución patronal
• Cheque de pago semanal con elegibilidad para horas extra pagadas
• Programa de Progresión Salarial
• Tiempo Libre Pagado y Tiempo por Enfermedad
• Paquete Integral de Beneficios >>> https://www.shipbob.com/careers/
• Conozca Nuestra Cultura de Alto Rendimiento >>> Visítenos en Instagram (@lifeatshipbob)

#LI-DNI

This job posting is specifically for temporary ShipBob associates in our SICs that are transiting to full-time employee roles.

Compensation: $17.00 - $18.00 per hour

Location: 11401 Harmon Rd., Fort Worth, TX

Role Description:

Our Associates work together as a team to deliver an incredible experience for our customers every day. Dedication and commitment to excellence will set you apart as a candidate and set you up for success within our fast-growing company. At ShipBob there is a huge opportunity for career growth as we are invested in each and every employee’s success in their career.

What you’ll do:

As an associate you will be working within one of several teams: 

• Receiving: This team accepts our customers’ new inventory and owns the entire process of getting that inventory put away and accepted into our system. The responsibility of communicating the arrivals and any exceptions are receiving owned as well.
• Picking: Spread across two different processes our picking team is responsible for delivering products to the next stage of the process quickly and accurately. An integral team in the warehouse, pickers and their peers keep the flow of customers products moving and keep the warehouse humming. 
• Packing: The final touches before a customer receives their products, the packing team is responsible for ensuring the quality of each and every shipment as well as packing the items correctly. The packing team works together with picking to guarantee that shipments are fulfilled perfectly and owns all responsibility around those shipments.
• Other Duties as Required: We are a team which means you will be asked to help out in other areas out of your normal day to day responsibilities to ensure the operations are running efficiently.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness. 

What you’ll bring to the table:

• Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.
• May be required to help out in other departments as needed.
• You’re willing to get your hands dirty to get a task completed.
• You have the ability to adapt to change quickly.
• You are extremely detail oriented.
• Ability to quickly understand new processes and identify operational opportunities.
• You’re looking to get your foot in the door with a rapidly growing start-up company.
• Previous warehouse experience is not required. You will go through a 7 day training program!
• Must be 18 or older.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance 
• 401K Match 
• Weekly paycheck with paid overtime eligibility  
• Pay Progression Program 
• Paid Time Off & Sick Time Off 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/  
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

#LI-DNI

Esta publicación de trabajo es específicamente para asociados temporales de ShipBob en nuestros SICs que están transitando a roles de empleado a tiempo completo.

Compensación: $17.00 - $18.00 por hora

Ubicación: 11401 Harmon Rd., Fort Worth, TX

Descripción del Rol:

Nuestros Asociados trabajan juntos como equipo para brindar una experiencia increíble a nuestros clientes todos los días. La dedicación y el compromiso con la excelencia lo distinguirán como candidato y lo prepararán para el éxito dentro de nuestra empresa de rápido crecimiento. En ShipBob hay una gran oportunidad de crecimiento profesional ya que estamos invertidos en el éxito de cada empleado en su carrera.

Lo que harás:

Como asociado, trabajará dentro de uno de varios equipos:

• Recepción: Este equipo acepta el nuevo inventario de nuestros clientes y es responsable de todo el proceso de almacenar ese inventario y aceptarlo en nuestro sistema. La responsabilidad de comunicar las llegadas y cualquier excepción también corresponde a este equipo.
• Recolección (Picking): Dividido en dos procesos diferentes, nuestro equipo de recolección es responsable de entregar productos a la siguiente etapa del proceso de manera rápida y precisa. Un equipo integral en el almacén, los recolectores y sus compañeros mantienen el flujo de los productos de los clientes en movimiento y mantienen el almacén en funcionamiento.
• Empaque (Packing): Los toques finales antes de que un cliente reciba sus productos; el equipo de empaque es responsable de garantizar la calidad de cada envío y empacar los artículos correctamente. El equipo de empaque trabaja junto con el equipo de recolección para garantizar que los envíos se cumplan perfectamente y es responsable de todos los aspectos relacionados con esos envíos.
• Otras funciones según sea necesario: Somos un equipo, lo que significa que se le pedirá que ayude en otras áreas fuera de sus responsabilidades diarias normales para garantizar que las operaciones funcionen eficientemente.
• Este rol incluye responsabilidad de: garantizar que los productos se manejen, almacenen y distribuyan de manera que mantengan su seguridad, calidad y legalidad. Se espera que los miembros del equipo sigan todos los procedimientos operativos estándar, reporten cualquier inquietud relacionada con la condición o integridad del producto, apoyen la trazabilidad mediante registros precisos y contribuyan a una cultura de mejora continua y conciencia sobre la seguridad del producto.

Lo que aportarás:

• Capaz de trabajar turnos programados incluyendo horas extra y/o fines de semana según las necesidades del negocio, y llegar puntualmente al trabajo de manera consistente.
• Capacidad para levantar hasta 50 libras sin restricción.
• Capaz de estar de pie y caminar continuamente durante un turno de 8 a 10 horas.
• Capaz de agacharse, inclinarse, alcanzar objetos en altura y empujar/jalar con frecuencia.
• Puede ser necesario ayudar en otros departamentos según sea necesario.
• Está dispuesto a ensuciarse las manos para completar una tarea.
• Tiene la capacidad de adaptarse rápidamente a los cambios.
• Es extremadamente orientado al detalle.
• Capacidad para comprender rápidamente nuevos procesos e identificar oportunidades operativas.
• Busca abrirse paso en una empresa emergente de rápido crecimiento.
• No se requiere experiencia previa en almacén. ¡Pasará por un programa de capacitación de 7 días!
• Debe tener 18 años o más.

Beneficios:

• Seguro Médico, Dental, de Visión y de Vida Básico
• Plan de Jubilación 401K con contribución patronal
• Cheque de pago semanal con elegibilidad para horas extra pagadas
• Programa de Progresión Salarial
• Tiempo Libre Pagado y Tiempo por Enfermedad
• Paquete Integral de Beneficios >>> https://www.shipbob.com/careers/
• Conozca Nuestra Cultura de Alto Rendimiento >>> Visítenos en Instagram (@lifeatshipbob)

#LI-DNI

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

Location: This role requires working onsite at our Innovation Center in Forth Worth, TX, at least 50% of the time. 

Role Description: 

The Principal Merchant Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to generate long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success. This role will:

• Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
• Partner directly with ShipBob’s fulfillment center teams to ensure processes, SLAs, and escalations are managed with speed and accountability.
• Oversee cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
• Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.

Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and deliver expansion outcomes across domestic and international growth.

What you’ll do:  

• Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
• Split time between fulfillment centers and remote work to balance on-site execution with strategic planning.
• Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
• Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly.
• Oversee cross-functional initiatives that may include network expansion, process pilots, system enhancements, and cost-optimization projects.
• Inspire executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
• Serve as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
• Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary

What you’ll bring to the table:

• 8+ years of experience in account management or program management in a supply chain/logistics role.
• Direct project management experience, certifications, and training is a bonus.
• On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
• Established history of managing enterprise-level clients and building executive-level relationships.
• Solid ability to run cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
• Business review and client-facing presentation experience at senior/executive levels.
• Demonstrated ability to resolve escalations and negotiate solutions under pressure.
• Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
• High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
• Ability to work onsite at least 50% of the time at ShipBob's Innovation Center.

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave 
• Wellness Days (1 day/quarter)
• 401K Match 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $115,496 - $145,000 for this role. The full base pay range for this position in our compensation architecture is $115,496 - $192,493. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Thanks for your interest in Oklo! We are searching for a Facility Operations Specialist to join our team. 

This position will be on-site in Lockhart, Texas, roughly 30 miles south of Austin, Texas.

Position Description

Atomic Alchemy, a wholly owned subsidiary of Oklo, is building scalable U.S. radioisotope production capabilities in facilities dedicated to producing essential isotopes for healthcare, industry, research, and defense. In May 2025, executive orders were issued directing the U.S. Department of Energy (DOE) to take a leading role in unleashing the American nuclear renaissance. Through these directives, DOE established the Reactor Pilot Program (RPP) to demonstrate at least three advanced reactors reaching criticality by July 4, 2026, or as soon as possible under the program. In August 2025, DOE selected Atomic Alchemy and awarded an RPP project for a pilot facility.

The Facility Operations Specialist is a cross-functional, onsite role that provides essential auxiliary support to daily facility operations. This position supports safe and reliable operations by performing a wide range of duties across operations, radiological protection, security, and administrative functions. The Facility Operations Specialist serves as a flexible resource supporting operators and facility management, enabling efficient execution of routine activities and response to emergent needs.

Key responsibilities include auxiliary operations support, execution of assigned operational tasks, support to radiological protection activities (including surveys, access control, and contamination monitoring as trained), and performance of designated security functions in accordance with site procedures. The role also includes administrative duties such as procedure use support, recordkeeping, work coordination, and logistics assistance. The Facility Operations Specialist may be qualified to operate material handling equipment (e.g., forklifts), support industrial safety and hazard controls, and perform other site safety functions as required.

Specific responsibilities may include:

• Provide auxiliary operations support to daily facility activities in accordance with approved procedures.
• Support operators during routine evolutions, maintenance coordination, and operational activities.
• Perform radiological protection support functions as trained, including radiological surveys, access control, contamination monitoring, and RP documentation support.
• Execute designated security functions, including access control, monitoring, and compliance with site security requirements.
• Perform administrative and programmatic support duties, including recordkeeping, procedure use support, work tracking, and coordination of onsite activities.
• Operate material handling and support equipment (e.g., forklifts, lifts, carts) in accordance with training and safety requirements.
• Support industrial safety programs, hazard controls, and housekeeping to maintain a safe work environment.
• Assist with logistics, material staging, and facility readiness activities.
• Respond to abnormal or emergent conditions in support roles as directed by operations leadership.
• Maintain qualifications, training, and certifications required to support assigned functions.

Minimum Qualifications:

• High school diploma or equivalent required; technical training, associate degree, or equivalent experience preferred.
• Ability to work onsite and perform physically demanding tasks, including standing, lifting, and working in industrial environments.
• Ability to perform cross-functional duties across operations, radiological protection, security, and administrative functions.
• Forklift and/or material handling equipment experience (or ability to qualify).

Bonus Qualifications:

• Previous commercial nuclear, research and test reactor, or U.S. Navy Nuclear experience is preferred

Competencies

We are looking for a Facility  Operations Specialist that is:

• Passionate about clean energy
• Passionate about making advanced fission a reality
• Willing and able to learn quickly
• Eager to work on a dynamic team, receive constructive feedback, and grow with us
• Willing to think differently and do things in new ways 
• Comfortable in a fast-paced, highly iterative startup environment
• Excited to think creatively, critically, and reflectively about the problems they are solving, while not leaning only on what has been done before 
• Willing to propose novel and creative solutions to technical problems
• An excellent writer who can write in modern active voice, so make your cover letter compelling and write it well!
• Able to communicate technical content and results verbally 

Who you are:

A startup person: You aren't driven by titles or hierarchy, and prefer efficiency to excess process. You don't need or expect to have a lot of guidance but you enjoy working in a fast-paced team. If you prefer the culture and feel of a large organization, that is great, but you likely won’t enjoy working with us! There is plenty of important work and plenty of good opportunities with organizations like that.

Motivated: You are self-motivated. You bring an enthusiasm to the team, and imbue a sense of passion that goes beyond clocking in and clocking out. This isn’t about a fake or arbitrary “pieces of flair” mentality or lack of work-life balance! It is about being a part of the vision and feeling a part of reaching team goals.

A team-player: Oklo genuinely is a team. We aren’t about taking credit for ourselves, and we aren’t about pushing blame to others. We do incredible things because we work as a team.

An excellent communicator: We need a person who is not only technically competent but also a clear and upbeat communicator.

Creative: Being creative means that when things fall outside clear scopes or processes or problems arise without clear solutions, you are able to identify it as well as invent ways to solve a problem or fill a need without micromanagement. The successful person in this job will not only be creative, but also enjoy being creative and solving open-ended problems which may change day-by-day.

Detail-oriented: This focus is a big part of excellence, consistency, and quality. Excellent grammar and spelling matter for both good communication as well as the image of the company that we put forward.

About Oklo travel requirements:

Oklo requires remote employees to travel to headquarters (Santa Clara, CA) twice a quarter annually, based on business or team needs, including attendance at team meetings, off-sites, and other company events or gatherings. For the first two weeks of onboarding, employees are required to be in person at headquarters in Santa Clara, CA.

About Oklo compensation:

Salary: $90,000-$130,000

Oklo offers flexible time off, equity, competitive pay, 401k, health insurance, FSA, flexible work hours, and other benefits.

This position may involve access to information subject to U.S. export control laws. Only applicants who meet the definition of a U.S. person under applicable laws may be eligible.

About Oklo Inc.: Oklo Inc. is developing fast fission power plants to deliver clean, reliable, and affordable energy at scale; establishing a domestic supply chain for critical radioisotopes; and advancing nuclear fuel recycling to convert nuclear waste into clean energy. Oklo was the first to receive a site use permit from the U.S. Department of Energy for a commercial advanced fission plant, was awarded fuel material from Idaho National Laboratory, and submitted the first custom combined license application for an advanced reactor to the U.S. Nuclear Regulatory Commission. Oklo is also developing advanced fuel recycling technologies in collaboration with the U.S. Department of Energy and U.S. National Laboratories.

#CHOP: Oklo’s Values
Collaboration: We go further, together. We bring diverse perspectives, listen actively, and build trust through transparency and respect. We work across disciplines, sharing ownership to turn complex challenges into shared successes.
Humility: We are team players who act for the good of the company and for the world. We are focused on our mission, not personal recognition.
Ownership: We take pride in what we do and how we do it. We are proactive in finding solutions and see tasks through  to completion. We are committed to delivering on our promises to provide clean, reliable, and affordable energy.
Pathfinding: We chart new ground where no path exists by approaching challenges with curiosity, courage, and creativity while navigating ambiguity.

Thanks for your interest in Oklo! We are searching for a Facility Operations Manager to join our team. 

This position will be on-site in Lockhart, Texas, roughly 30 miles south of Austin, Texas.

Position Description

Atomic Alchemy, a wholly owned subsidiary of Oklo, is building scalable U.S. radioisotope production capabilities in facilities dedicated to producing essential isotopes for healthcare, industry, research, and defense. In May 2025, executive orders were issued directing the U.S. Department of Energy (DOE) to take a leading role in unleashing the American nuclear renaissance. Through these directives, DOE established the Reactor Pilot Program (RPP) to demonstrate at least three advanced reactors reaching criticality by July 4, 2026, or as soon as possible under the program. In August 2025, DOE selected Atomic Alchemy and awarded an RPP project for a pilot radioisotope production facility.

The Facility Operations Manager is responsible for the overall safe operation and maintenance of the facility. The position is directly responsible for ensuring that all facility activities meet applicable technical, operational, and regulatory requirements. This role will lead day-to-day operations, maintenance, direct facility personnel, and maintain rigorous operational discipline across all functions. The Facility Operations Manager will play a central role in the facility’s transition from construction completion, commissioning, through initial startup, and into operations, ensuring facility and personnel readiness, procedural adherence, and continuous improvement throughout each phase. This person will report directly to the Chief Operating Officer of Atomic Alchemy.

The ideal candidate will bring substantial nuclear operations management experience and previously have held, or holds, a Senior Reactor Operator (SRO) license at a commercial nuclear plant, a research and test reactor facility, or have served in the U.S. Navy Nuclear Program as an Engineering Officer of the Watch (EOOW). This position requires strong cross-functional experience, the ability to coordinate across engineering, operations, maintenance, and regulatory interfaces, and a deep commitment to operational excellence. The role is fully onsite and will require hands-on leadership and a strong presence in the facility.

Specific responsibilities may include:

• Provide overall leadership for the safe, compliant, and reliable operation and maintenance of the facility.
• Direct day-to-day facility operations and maintenance, ensuring adherence to operational, technical, and regulatory requirements.
• Lead the transition from commissioning to initial startup and operations, including readiness activities and procedure implementation.
• Establish, enforce, and continuously improve operational standards, facility procedures, and conduct-of-operations expectations.
• Oversee shift operations, maintenance activities, and engineering support, ensuring coordination across all functional disciplines.
• Serve as the primary onsite authority for operational decision-making, prioritizing nuclear safety, radiological safety, and industrial safety.
• Ensure facility personnel are properly trained, qualified, and performing to defined standards; support development of staffing plans and training programs.
• Monitor facility performance indicators, identify trends, and implement corrective actions to maintain high levels of operational reliability. 
• Support regulatory interfaces, inspections, and audits, ensuring timely resolution of findings and transparent communication.
• Drive a culture of safety, accountability, and continuous improvement throughout the organization.
• Coordinate with senior leadership on operational planning, resource needs, and long-range facility strategy.

Minimum Qualifications:

• Bachelor’s degree in an engineering or science degree. 
• Hold, or have held, a senior reactor operator (SRO) certification/NRC License for similar reactor facility (or equivalent). 
• Minimum of 4 years of supervisory or management experience. Previous commercial nuclear plant or research and test reactor experience is preferred. Education and/or experience that is job-related may be substituted for a degree on a case-by-case basis.

Competencies

We are looking for a Facility Operations Manager that is:

• Passionate about clean energy 
• Passionate about making advanced fission a reality
• Willing and able to learn quickly
• Eager to work on a dynamic team, receive constructive feedback, and grow with us
• Willing to think differently and do things in new ways 
• Comfortable in a fast-paced, highly iterative startup environment
• Excited to think creatively, critically, and reflectively about the problems they are solving, while not leaning only on what has been done before 
• Willing to propose novel and creative solutions to technical problems
• An excellent writer who can write in modern active voice, so make your cover letter compelling and write it well!
• Able to communicate technical content and results verbally 

Who you are:

A startup person: You aren't driven by titles or hierarchy, and prefer efficiency to excess process. You don't need or expect to have a lot of guidance but you enjoy working in a fast-paced team. If you prefer the culture and feel of a large organization, that is great, but you likely won’t enjoy working with us! There is plenty of important work and plenty of good opportunities with organizations like that.

Motivated: You are self-motivated. You bring an enthusiasm to the team, and imbue a sense of passion that goes beyond clocking in and clocking out. This isn’t about a fake or arbitrary “pieces of flair” mentality or lack of work-life balance! It is about being a part of the vision and feeling a part of reaching team goals.

A team-player: Oklo genuinely is a team. We aren’t about taking credit for ourselves, and we aren’t about pushing blame to others. We do incredible things because we work as a team.

An excellent communicator: We need a person who is not only technically competent but also a clear and upbeat communicator.

Creative: Being creative means that when things fall outside clear scopes or processes or problems arise without clear solutions, you are able to identify it as well as invent ways to solve a problem or fill a need without micromanagement. The successful person in this job will not only be creative, but also enjoy being creative and solving open-ended problems which may change day-by-day.

Detail-oriented: This focus is a big part of excellence, consistency, and quality. Excellent grammar and spelling matter for both good communication as well as the image of the company that we put forward.

About Oklo travel requirements:

Oklo requires remote employees to travel to headquarters (Santa Clara, CA) twice a quarter annually, based on business or team needs, including attendance at team meetings, off-sites, and other company events or gatherings. For the first two weeks of onboarding, employees are required to be in person at headquarters in Santa Clara, CA.

About Oklo compensation:

Salary: $150,000-$210,000

Oklo offers flexible time off, equity, competitive pay, 401k, health insurance, FSA, flexible work hours, and other benefits.

This position may involve access to information subject to U.S. export control laws. Only applicants who meet the definition of a U.S. person under applicable laws may be eligible.

About Oklo Inc.: Oklo Inc. is developing fast fission power plants to deliver clean, reliable, and affordable energy at scale; establishing a domestic supply chain for critical radioisotopes; and advancing nuclear fuel recycling to convert nuclear waste into clean energy. Oklo was the first to receive a site use permit from the U.S. Department of Energy for a commercial advanced fission plant, was awarded fuel material from Idaho National Laboratory, and submitted the first custom combined license application for an advanced reactor to the U.S. Nuclear Regulatory Commission. Oklo is also developing advanced fuel recycling technologies in collaboration with the U.S. Department of Energy and U.S. National Laboratories.

#CHOP: Oklo’s Values
Collaboration: We go further, together. We bring diverse perspectives, listen actively, and build trust through transparency and respect. We work across disciplines, sharing ownership to turn complex challenges into shared successes.
Humility: We are team players who act for the good of the company and for the world. We are focused on our mission, not personal recognition.
Ownership: We take pride in what we do and how we do it. We are proactive in finding solutions and see tasks through  to completion. We are committed to delivering on our promises to provide clean, reliable, and affordable energy.
Pathfinding: We chart new ground where no path exists by approaching challenges with curiosity, courage, and creativity while navigating ambiguity.

Job Summary

Solution Engineer I (SE) serve as strategic technical consultants and project leaders, supporting Automation Solutions sales, applied system development, and project initiatives across focused vertical markets. Operating with a high level of autonomy, SEs design, implement, and support advanced solutions that integrate Phoenix Contact’s complex technical products with third-party components to meet specific customer or industry segment needs. These specialists interpret and translate customer specifications into functional concepts, delivering tailored application solutions that address operational challenges and align with industry best practices. Industries served include oil and gas, water/wastewater treatment, building automation, data centers, transportation infrastructure, electric power, automotive, and network & security. Solution Engineers are strategically positioned to drive innovation, organizational agility, and long-term business value.

Responsibilities

• Develop an expert area of specialization (industry/technology) as directed by manager and attain related certifications
• Mentor and advise Associate Solution Engineers, Technical Service, Product Engineering, and Product Management on product performance in the field and suggest design changes to improve product performance and customer satisfaction
• Design training programs and training material to support complex control system projects
• Develop advanced system testing and troubleshooting processes utilizing spectrum analyzers, storage scopes, power monitors, volt meters, and other required test equipment
• Provide applied solution design and engineering support to the Control and Industry Solutions team
• Independently qualify and gather input for designs through functional specification review or by direct customer interaction
• Provide pre-sales technical support and develop a concept framework based on customer requirements and industry standards and practices
• Develop and implement test plans to validate proposed solutions
• Develop and serve as technical lead on ‘proof of concept’ or pilot applications
• Provide project management as required, and advise project team on technical issues throughout the project lifecycle
• Develop, implement, and provide on-site installation start-up support
• Perform application demonstrations together with Phoenix Contact sales engineer and/or PSE at potential customer sites
• Research and understand existing competitive and emerging products and technologies
• Document and internally communicate data supporting the development of new products to meet focus market/customer requirements
• Support the sales effort of Phoenix Contact’s complex technical products when positioned and sold as industry solutions at OEM, end-user, and system integrator focused accounts within primary and supported market segments
• Support Phoenix Contact field personnel and channel partners in technical aspects relating to the sale of systems and solutions
• Develop and conduct control solution presentations and technology seminars to targeted audiences
• Position Phoenix Contact as a technology leader through active involvement in industry related technical associations
• Develop and maintain an expert understanding of industrial networking and communication technologies. Specific expertise in Industrial Ethernet Protocols:  Profinet, Ethernet/IP, and Modbus TCP
• Develop and maintain an expert working knowledge on all Phoenix Contact industrial products with specialized emphasis on IEC 61131 programming, industrial ethernet (wired and wireless), and networked I/O
• Maintain knowledge proficiency through continued participation in industry trade events and conferences including active participation in presenting Phoenix Contact Case Studies, etc.
• Attendance and participation in accordance with corporate policies in local, national, and international meetings

Qualifications

• Minimum Associate’s Technical Degree + equivalent experience. Bachelor’s degree in engineering or technical focus preferred.
• Minimum of 4 years industrial automation experience
• Industry specific controls system design and programming experience
• Motivated self-starter with the ability to work autonomously and as part of a team
• Ability to set priorities and perform simultaneous tasks
• Ability to meet deadlines and adjust to changing priorities to meet business goals
• Excellent written and verbal communication skills
• Proficient computer skills (Word, Excel, PowerPoint)
• Effective interpersonal skills with comfort in delivering group presentations

Essential Job Functions

• 35% Travel Requirement (2% - 5% Overseas)
• Must be able to lift 60 pounds
• Must be able to sit and/or stand for extended periods of time (2-4 hours at a time)
• Must be able to work on a computer for extended periods of time (up to 4 hours at a time)
• Must be able to travel in vehicles (automobiles, trains, and planes) for up to 10 hours
• Must be able to communicate effectively in verbal and written English
• Must comply with company dress code guidelines
• Punctuality and attendance in accordance with company policies
• Timely reporting of expenses
• Regular and on-time attendance.
• This is a hybrid position requiring at least three days in the office, unless otherwise specified.

What’s in it for you?

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!

#LI-RD1

Remote — Texas | Temporary-to-Permanent

About the Role

We are looking for a compassionate, dependable phone agent to join our Member Experience team. This is a phone-first, inbound-only role — you will spend the majority of your time on calls with Mochi patients helping them navigate their care, understand their medications, and resolve issues quickly and empathetically. Following calls, you will occasionally send brief follow-up messages through our secure patient portal to document or close out requests.

This is an entry-level role with a clear path to permanent employment. We are initially hiring on a temporary basis as we build out our US-based team, with the expectation of converting to a permanent position for strong performers after the pilot period.

What you’ll do

• Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift
• Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately
• Follow up via our secure patient portal after calls when written documentation or provider coordination is needed
• Document patient interactions accurately in our systems after each call
• Escalate complex or clinical issues to the appropriate team per established protocols
• Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times

Who you are

• 1+ years of experience in a call center, phone support, or patient-facing customer service role
• Telehealth or healthcare experience is a strong plus
• Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range
• Confident, warm, and clear on the phone — patients trust you quickly
• Organized and able to manage follow-up tasks across multiple patient interactions
• Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone
• Located in Texas — this role is remote but we are hiring in this state only at this time

Schedule

Part-time (~24 hours/week). Two shifts available/daily; expected to take 4 shifts a week; cannot take more than one shift/day — 8-2 PM CT or 2-8 CT:

• Day Shift: 8:00 AM – 2:00 PM CT, five days per week including rotating weekends

• Evening Shift: 2:00 PM – 8:00 PM CT, five days per week including rotating weekends

Weekend availability is strongly preferred.

Compensation

Job Purpose:

The Supervisor, Engine Build is a Player-Coach and a hands-on manufacturing leader responsible for both executing and supervising the precision assembly of KARNO™ linear genset engines. This role spends 50–70% of time on the floor actively overseeing the building engines, while also owning daily production coordination, quality discipline, and technician development.

This position bridges engineering intent and production reality, ensuring engines are built right the first time while continuously improving repeatability, learning velocity, and scale readiness. Success in this role requires deep mechanical skill, strong situational leadership, and the ability to teach by example.

Duties and Responsibilities:

Hands-On Engine Assembly (Player Role)

• Oversee and be able to personally perform critical or high-risk engine assembly operations, including:
• Free-piston and linear motion assemblies
• Axial alignment and stack-up sensitive builds
• Critical sealing interfaces (dynamic and static)
• Final engine check-out and verification steps
• Serve as the go-to technical expert for complex assemblies and rework.
• Validate new or revised work instructions through first-article builds.
• Support engine teardown, inspection, and rebuild following test events.

Daily Production Leadership (Coach Role)

• Lead daily engine build execution aligned to:
• Production & test plans
• Engineering priorities and change flow
• Assign work based on:
• Technician skill level
• Build risk and criticality
• Run start-of-shift standups covering:
• Safety, Quality and Cleanliness
• Build priorities and constraints
• Engineering & Quality updates and lessons learned

Quality & Process Ownership

• Own first-time-through build quality at the engine level.
• Ensure strict adherence to:
• Build travelers and work instructions
• Torque, preload, alignment, and sealing specs
• Serialization and traceability requirements
• Lead immediate containment for:
• Assembly errors
• Fitment or tolerance stack-up issues
• Seal or cleanliness escapes
• Drive corrective actions into:
• Standard work
• Tooling and fixtures
• Training and qualification requirements

Technician Development & Coaching

• Actively train technicians on the floor through:
• Side-by-side builds
• Demonstration of best practices
• Real-time coaching and feedback
• Qualify technicians on:
• Critical operations
• Special processes
• New or updated build steps
• Set and reinforce expectations for:
• Craftsmanship
• Documentation discipline
• Accountability for quality
• Behavioral performance in the workplace

Test Feedback & Continuous Improvement

• Partner with End of Line (EOL) test and engineering to:
• Prepare engines for genset integration and test readiness
• Support post-test teardown and inspections
• Translate test findings into:
• Assembly improvements
• Updated work instructions
• Risk reduction actions
• Support PFMEA updates and error-proofing implementation.
• Identify opportunities to improve:
• Build cycle time
• Repeatability and yield
• Ergonomics and safety

Qualifications:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

Education, Experience and Certifications

• High school diploma or GED required
• Technical certification or trade training preferred
• 6–10 years of precision mechanical assembly experience, including:
• 2+ years as a lead technician or working supervisor
• Experience in prototype or pilot build environments
• Background in one or more of the following:
• Advanced engines or power systems
• Aerospace or pressure systems
• High-tolerance electromechanical assemblies

Skills and Abilities: 

Technical Skills

• Expert-level hands-on ability in:
• Precision mechanical assembly
• Linear motion and alignment-sensitive builds
• Seal installation and verification
• Proficiency with:
• Torque and preload-controlled fastening
• Micrometers, bore gauges, dial indicators, feeler gauges
• Strong ability to read and interpret:
• Engineering drawings and GD&T
• Build travelers and work instructions
• Comfortable working in rapid iteration environments with frequent ECNs

Leadership Skills

• Credibility as a working leader and able to teach through action
• Strong situational leadership and decision-making skills
• Clear communication between technicians, engineering, and management
• Bias toward ownership, accountability, and continuous learning

Preferred Qualifications

• Experience with free-piston engines, linear generators, or non-rotating architecture
• Background in combustion systems, pressure vessels, or thermal-mechanical assemblies
• Familiarity with ISO 9001 / AS9100-style quality systems
• Prior involvement in scaling from prototype to pilot production

Role Classification and Working Conditions:

This is an hourly, non-exempt-level position. This position typically works in a manufacturing/production environment. Overtime may be required.

Physical/Other Requirements:

• Ability to lift and/or move up to 50 pounds.
• Ability to travel domestically, as needed, by plane, automobile, etc.

Direct Reports:

This position has or may have direct report(s) and will manage onsite contractors and/or temporary associates.

Summary:  Onbe seeks an impactful Sales Executive Senior Director  to establish new, high potential partnerships with channel partners in the financial services space. Leveraging our global reach and proprietary technology, this role will help establish partnerships and partner models that deliver scaled distribution to Onbe and value to our partners in their efforts to retain, grow and expand their customer base. Our solutions focus on payments to consumers, workforces, and service providers, including refunds, rewards, and payroll delivered digitally and physically. The ideal candidate will possess deep industry knowledge, excel in relationship building, strategic thinking, and negotiation. Key responsibilities include identifying high fit/high potential new partners, leading deal teams, navigating complex negotiations, defining partnership priorities and key KPIs, and launching the relationship to maximize value for both parties. Reporting to senior leadership, the candidate will ensure alignment with organizational priorities and drive mutual growth. 

This role is a hybrid role that will work onsite 2 days per week at our Plano, TX location. Occasional travel may be required as part of this position. 

Responsibilities: 

Develop a target list of high fit/high potential new partnerships; manage a diverse pipeline and secure new partners in support of Onbe’s channel distribution strategy. 

Establish relationships with multiple partner stakeholders; build trust and uncover organizational priorities, operating structures and decision-making criteria. 

Assemble and lead deal teams; based on a deep understanding of partner’s priorities and decision-making processes, define and articulate win strategies to execute a successful organizational selling motion. 

In line with partner priorities and go-to-market practices, ensure partner is equipped with scalable pricing models and product options.

Lead pricing and contracting negotiations; architect meaningful incentive structures to motivate partner to drive volume.

Develop partnership plans to ensure alignment between partner and Onbe: document mutually identified revenue goals, priorities, resources, roles & responsibilities and KPIs.

Bring Onbe resources (e.g., project management, channel marketing, relationship management, etc.) to the field to set the partnership up for long-term success. Provide oversight and ensure successful launch of partnership through pilot.

With a land & expand mindset, uncover additional opportunities for Onbe to add value within the partner ecosystem or via referrals; win opportunities across new buying centers and nurture a network/referral effect to extend the value of the partnership.

Qualifications: 

10+ years in a consultative B2B2C sales role  

Experience in payments and disbursements preferred. 

Familiarity with the refunds, incentive or rewards spaces is a plus. 

Demonstrated ability to sell to multiple C-level personas, including finance, marketing and digital engagement personas. 

Must display excellent verbal and written presentation, interpersonal and communication skills. 

Experience working with a CRM such as Microsoft Dynamics or Salesforce 

Up to 20% domestic travel may be required 

The base salary range for this position is between $159,480.00 to $178,500.00 plus commission. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. #li-hybrid