Summary: Onbe is seeking a Third-Party Risk Coordinator who will support the day-to-day execution of the company’s vendor risk management program, serving as the primary point of contact for low-risk vendors and ensuring onboarding, due diligence, and ongoing oversight are completed in a timely, consistent, and audit-ready manner. This role coordinates the end-to-end vendor lifecycle, including document collection, purchase order alignment, and system record management/maintenance, while partnering closely with cross-functional teams to ensure compliance with established processes.  The coordinator also assists with contract risk review, manages vendor communications, maintains accurate records in the TPRM platform, and prepares reporting on vendor activity and KPIs.The ideal candidate is detail-oriented, highly organized and comfortable managing multiple priorities in a fast-paced environment, with strong communication skills and a foundational understanding of vendor management, third-party risk, and procurement processes.

This role is a hybrid role that will work onsite 2 days per week at our Buffalo Grove, IL office location. Occasional travel may be required as part of this role.

Responsibilities:
- Serve as the primary point of contact for Onbe’s third-party, low risk portfolio
- Coordinate onboarding and vendor due diligence of new vendors, as needed
- Management & oversight of existing low risk vendors
- Partner with cross-functional departments (e.g. Finance, Procurement, Legal) enforcing Procure to Pay processes
- Provide guidance and support related to Onbe’s Procure to Pay processes
- Review & approve purchase order requests
- Communicate with vendors regarding changes in orders and requirements for products or services, as needed
- Assist with contract risk review partnering with procurement and legal to ensure contracts include appropriate third-party risk clauses
- Update & maintain vendor records using Onbe’s Third-Party Vendor Risk Management platform
- Prepare reports for senior management on KPIs and vendor spend, as needed
- Support Third Party Vendor Risk Manager and Legal team, as needed
- Other assigned duties/initiatives, as needed

Qualifications:
- 2+ years in third party vendor risk management or similar role
- Bachelor’s degree in business preferred or strong business acumen
- Ability to develop and maintain positive vendor and business stakeholder relationships
- Excellent verbal and written communication
- Highly detailed oriented with excellent organization and time management skills
- Ability to work in a fast-paced environment
- Proficiency in using Microsoft Office Suite
- Familiarity with relevant software and technology (e.g. Third Party Vendor Risk Management, Procure-to-Pay, Contract Life Cycle Management)

The base salary range for this position is between $62,460.00 to $68,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

Summary: Onbe is seeking a Third-Party Risk Coordinator who will support the day-to-day execution of the company’s vendor risk management program, serving as the primary point of contact for low-risk vendors and ensuring onboarding, due diligence, and ongoing oversight are completed in a timely, consistent, and audit-ready manner. This role coordinates the end-to-end vendor lifecycle, including document collection, purchase order alignment, and system record management/maintenance, while partnering closely with cross-functional teams to ensure compliance with established processes.  The coordinator also assists with contract risk review, manages vendor communications, maintains accurate records in the TPRM platform, and prepares reporting on vendor activity and KPIs.The ideal candidate is detail-oriented, highly organized and comfortable managing multiple priorities in a fast-paced environment, with strong communication skills and a foundational understanding of vendor management, third-party risk, and procurement processes.

This role is a hybrid role that will work onsite 2 days per week at our Conshohocken, PA office location. Occasional travel may be required as part of this role.

Responsibilities:
- Serve as the primary point of contact for Onbe’s third-party, low risk portfolio
- Coordinate onboarding and vendor due diligence of new vendors, as needed
- Management & oversight of existing low risk vendors
- Partner with cross-functional departments (e.g. Finance, Procurement, Legal) enforcing Procure to Pay processes
- Provide guidance and support related to Onbe’s Procure to Pay processes
- Review & approve purchase order requests
- Communicate with vendors regarding changes in orders and requirements for products or services, as needed
- Assist with contract risk review partnering with procurement and legal to ensure contracts include appropriate third-party risk clauses
- Update & maintain vendor records using Onbe’s Third-Party Vendor Risk Management platform
- Prepare reports for senior management on KPIs and vendor spend, as needed
- Support Third Party Vendor Risk Manager and Legal team, as needed
- Other assigned duties/initiatives, as needed

Qualifications:
- 2+ years in third party vendor risk management or similar role
- Bachelor’s degree in business preferred or strong business acumen
- Ability to develop and maintain positive vendor and business stakeholder relationships
- Excellent verbal and written communication
- Highly detailed oriented with excellent organization and time management skills
- Ability to work in a fast-paced environment
- Proficiency in using Microsoft Office Suite
- Familiarity with relevant software and technology (e.g. Third Party Vendor Risk Management, Procure-to-Pay, Contract Life Cycle Management)

The base salary range for this position is between $62,460.00 to $68,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

The Financial Crimes Unit (“FCU”) is a strategic function within Onbe’s Risk & Compliance department, designed to enhance the Company’s ability to detect, prevent, and mitigate financial crime.The Financial Crimes Unit Specialist plays a critical supporting role in Onbe’s Risk & Compliance department by assisting in the detection and prevention of financial crimes, including money laundering, terrorist financing, and fraud. The Specialist will support the implementation and execution of Onbe’s transaction monitoring program by reviewing alerts, identifying unusual or suspicious activity, and escalating as appropriate. Building on foundational responsibilities, the Specialist executes more complex investigations, identifies emerging patterns, and contributes to refining detection logic and risk strategy. This position requires a strong attention to detail, analytical thinking, and a willingness to learn and grow within a dynamic Risk & Compliance function.

 Responsibilities:

• Review transactional alerts and assess for potential suspicious activity in accordance with Onbe’s policies and procedures
• Conduct detailed investigations using internal systems, third-party tools, and open-source data to determine the legitimacy of flagged transactions
• Document findings clearly and accurately, ensuring thoroughness and compliance with regulatory expectations
• Escalate cases involving potential suspicious activity to senior team members or Compliance Officers with relevant context and supporting evidence
• Support the drafting of Unusual Activity Reports (“UAR”) and/or Suspicious Activity Reports (“SAR”) under the direction of more senior staff
• Assist in maintaining accurate records and case management logs for audit readiness
• Stay up to date on emerging trends in financial crime and evolving typologies through team training sessions and independent research
• Collaborate with cross-functional stakeholders as needed to gather information and resolve case-related questions
• Participate in regular team meetings and contribute to process improvement discussions
• Provide feedback on alert logic and rules to help improve typology effectiveness
• Mentor and support team training initiatives
• Other duties as assigned

Qualifications:

• 2+ years of experience in financial services, compliance, or financial crimes investigations
• Working knowledge of financial crime typologies including fraud, AML, and misuse
• Bachelor's degree in Criminal Justice, Finance, Business, or a related field preferred
• CAMS or other relevant certification (or pursuit of such) is a plus
• Demonstrated proficiency with investigative tools, data analysis, and case management platforms
• Proficiency in Excel and SQL; ability to analyze and interpret transactional data
• Excellent written and verbal communication skills, especially for cross-functional and executive-level audiences
• Ability to manage multiple priorities and work with minimal supervision
• Effective communicator with a team-oriented mindset and focus on continuous improvement
• Strong analytical mindset and a detail-oriented approach to investigations and reporting

The base salary range for this position is budgeted for $62,010-$70,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

The Financial Crimes Unit (“FCU”) is a strategic function within Onbe’s Risk & Compliance department, designed to enhance the Company’s ability to detect, prevent, and mitigate financial crime.The Financial Crimes Unit Specialist plays a critical supporting role in Onbe’s Risk & Compliance department by assisting in the detection and prevention of financial crimes, including money laundering, terrorist financing, and fraud. The Specialist will support the implementation and execution of Onbe’s transaction monitoring program by reviewing alerts, identifying unusual or suspicious activity, and escalating as appropriate. Building on foundational responsibilities, the Specialist executes more complex investigations, identifies emerging patterns, and contributes to refining detection logic and risk strategy. This position requires a strong attention to detail, analytical thinking, and a willingness to learn and grow within a dynamic Risk & Compliance function.

 Responsibilities:

• Review transactional alerts and assess for potential suspicious activity in accordance with Onbe’s policies and procedures
• Conduct detailed investigations using internal systems, third-party tools, and open-source data to determine the legitimacy of flagged transactions
• Document findings clearly and accurately, ensuring thoroughness and compliance with regulatory expectations
• Escalate cases involving potential suspicious activity to senior team members or Compliance Officers with relevant context and supporting evidence
• Support the drafting of Unusual Activity Reports (“UAR”) and/or Suspicious Activity Reports (“SAR”) under the direction of more senior staff
• Assist in maintaining accurate records and case management logs for audit readiness
• Stay up to date on emerging trends in financial crime and evolving typologies through team training sessions and independent research
• Collaborate with cross-functional stakeholders as needed to gather information and resolve case-related questions
• Participate in regular team meetings and contribute to process improvement discussions
• Provide feedback on alert logic and rules to help improve typology effectiveness
• Mentor and support team training initiatives
• Other duties as assigned

Qualifications:

• 2+ years of experience in financial services, compliance, or financial crimes investigations
• Working knowledge of financial crime typologies including fraud, AML, and misuse
• Bachelor's degree in Criminal Justice, Finance, Business, or a related field preferred
• CAMS or other relevant certification (or pursuit of such) is a plus
• Demonstrated proficiency with investigative tools, data analysis, and case management platforms
• Proficiency in Excel and SQL; ability to analyze and interpret transactional data
• Excellent written and verbal communication skills, especially for cross-functional and executive-level audiences
• Ability to manage multiple priorities and work with minimal supervision
• Effective communicator with a team-oriented mindset and focus on continuous improvement
• Strong analytical mindset and a detail-oriented approach to investigations and reporting

The base salary range for this position is budgeted for $62,010-$70,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

The Financial Crimes Unit (“FCU”) is a strategic function within Onbe’s Risk & Compliance department, designed to enhance the Company’s ability to detect, prevent, and mitigate financial crime.The Financial Crimes Unit Specialist plays a critical supporting role in Onbe’s Risk & Compliance department by assisting in the detection and prevention of financial crimes, including money laundering, terrorist financing, and fraud. The Specialist will support the implementation and execution of Onbe’s transaction monitoring program by reviewing alerts, identifying unusual or suspicious activity, and escalating as appropriate. Building on foundational responsibilities, the Specialist executes more complex investigations, identifies emerging patterns, and contributes to refining detection logic and risk strategy. This position requires a strong attention to detail, analytical thinking, and a willingness to learn and grow within a dynamic Risk & Compliance function.

 Responsibilities:

• Review transactional alerts and assess for potential suspicious activity in accordance with Onbe’s policies and procedures
• Conduct detailed investigations using internal systems, third-party tools, and open-source data to determine the legitimacy of flagged transactions
• Document findings clearly and accurately, ensuring thoroughness and compliance with regulatory expectations
• Escalate cases involving potential suspicious activity to senior team members or Compliance Officers with relevant context and supporting evidence
• Support the drafting of Unusual Activity Reports (“UAR”) and/or Suspicious Activity Reports (“SAR”) under the direction of more senior staff
• Assist in maintaining accurate records and case management logs for audit readiness
• Stay up to date on emerging trends in financial crime and evolving typologies through team training sessions and independent research
• Collaborate with cross-functional stakeholders as needed to gather information and resolve case-related questions
• Participate in regular team meetings and contribute to process improvement discussions
• Provide feedback on alert logic and rules to help improve typology effectiveness
• Mentor and support team training initiatives
• Other duties as assigned

Qualifications:

• 2+ years of experience in financial services, compliance, or financial crimes investigations
• Working knowledge of financial crime typologies including fraud, AML, and misuse
• Bachelor's degree in Criminal Justice, Finance, Business, or a related field preferred
• CAMS or other relevant certification (or pursuit of such) is a plus
• Demonstrated proficiency with investigative tools, data analysis, and case management platforms
• Proficiency in Excel and SQL; ability to analyze and interpret transactional data
• Excellent written and verbal communication skills, especially for cross-functional and executive-level audiences
• Ability to manage multiple priorities and work with minimal supervision
• Effective communicator with a team-oriented mindset and focus on continuous improvement
• Strong analytical mindset and a detail-oriented approach to investigations and reporting

The base salary range for this position is budgeted for $62,010-$70,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

Summary: We are seeking a highly organized, proactive, and detail-oriented Executive Assistant & Office Manager to provide comprehensive executive support to four C-suite executives while overseeing all daily office operations at our Dallas, Texas location. The ideal candidate brings a proven track record in both high-level executive assistance and hands-on office management — someone who can seamlessly shift between supporting a leadership team and ensuring the office runs efficiently, professionally, and welcomingly. This role requires exceptional communication skills, sound judgment, the ability to anticipate executive needs, and the operational expertise to manage vendors, facilities, budgets, and workplace logistics from day to day.

This role is a hybrid role that will work onsite 2 days per week at our Plano, TX office location. Occasional travel may be required as part of this role.

Responsibilities

Executive Support

• Manage complex calendars, scheduling meetings, and coordinating domestic and international travel arrangements for four C-suite executives.
• Prepare and organize documents, reports, and presentations for executive meetings and leadership reviews.
• Serve as a liaison between executives and internal/external stakeholders, representing the office with professionalism and discretion.
• Handle confidential information with the highest level of discretion and professionalism.
• Screen and manage incoming emails, calls, and correspondence on behalf of executives.
• Assist in planning and coordinating company events, leadership meetings, and off-site activities.
• Prepare expense reports, manage purchase orders, and track reimbursements for executives.
• Manage special projects and take initiative in anticipating executive needs and problem-solving.

Office Management

• Serve as the primary point of contact for all office-related needs at the Dallas location, acting as the on-site resource for employees, visitors, and building management.
• Maintain a welcoming, organized, and productive office environment that reflects the company's culture and standards.
• Manage office vendor relationships, negotiate service agreements, and oversee vendor performance for janitorial, security, maintenance, and other building services.
• Maintain office supply inventory, monitor stock levels, and coordinate timely procurement to ensure uninterrupted daily operations.
• Coordinate facilities requests and serve as the primary liaison with building management on maintenance issues, repairs, HVAC, and space planning.
• Oversee new hire onboarding logistics, including workspace setup, equipment provisioning, access badge issuance, and first-day orientation coordination.
• Manage the office budget, track expenditures, and process purchase orders to ensure costs remain within approved thresholds.
• Coordinate food, beverage, and catering arrangements for in-office meetings, working lunches, and executive events.
• Identify opportunities to improve office workflows, processes, and the overall employee experience.

Qualifications

• 5+ years of experience in an Executive Assistant, Office Manager, or combined EA/Office Manager role.
• Demonstrated experience managing office operations, including vendor management, facilities coordination, and supply chain oversight.
• Proven ability to manage office budgets, process purchase orders, and track expenditures against approved thresholds.
• Experience coordinating new hire onboarding logistics, including workspace preparation, equipment, and access provisioning.
• Strong organizational and time management skills with the ability to prioritize and manage multiple competing tasks.
• Excellent written and verbal communication skills with a professional and polished presence.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant workplace productivity software.
• High level of discretion and professionalism in handling confidential information.
• Ability to work independently, exercise sound judgment, and operate proactively with minimal direction.
• Experience supporting multiple C-suite executives simultaneously is strongly preferred.
• Must be willing to travel up to 10% for events and meetings.

The base salary range for this position is between $71,000 to $85,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients’ programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:
• Serves as subject matter expert on the account to defend revenue and support the growth of
the existing account.
• Review key reports and metrics related to the program, analyze the data, and discern any
issues or opportunities.
• Participates in the annual client budgeting exercise and reviews numbers monthly for
variances to actual analysis.
• Conducts effective routine conversations and presentations for clients.
• Engage in the Implementation process as needed– attend kick off builds, create the Journey
Map, stay abreast of the project health, and attend the go-live call.
• Responsible for ensuring first-order health for new clients and/or programs.
• Works closely with the Client Success Specialist and Client Service to ensure that tasks that
are done to support the client's health are done timely and accurately (i.e., order processing,
payments, service inquiries, etc.).
• Knows when to properly escalate existing client issues to ensure accurate resolution and
cross-functional prioritization.
• Responsible for healthy CSAT and NPS scores (measured annually) – and creating an account
plan based on the CSAT results.
• Attend internal and external client meetings.
• Assist Sales with the Account Plan and Situational Analysis (annual exercise).
• Assist the Director of Client Success in mentoring and coaching Client Success Specialists on
strengths you'll need to grow in your own career.
• Works on internal development projects as assigned and proactively created from their own
identified business needs.
SUPERVISORY ROLE: No

Qualifications:
• Bachelor’s degree preferred
• Minimum of 3+ years of industry experience OR experience in building & managing client
relationships preferred.
• Excellent communication and relationship-building skills.

The base salary range for this position is between $77,200 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. 

Summary: As the Implementations Operations Manager, you will play a vital role in the success of our clients' journeys with Onbe. This person will be responsible for ensuring our teams are equipped with the requirements, tools, and training needed to perform optimally in their day-to-day related to organizational initiatives, that enable our Implementations Operations to drive speed and accuracy while evolving to support product development and enhancement, operational efficiencies, and regulatory adherence. In this role, you will partner with team members to define, launch, and drive strategic and operational initiatives with key functions across the organization.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities

• Establish and enable implementation best practices, and methodologies within the team and with internal partners to ensure consistent, efficient, ‘white glove’ execution that delivers clients’ needs across all implementation teams.
• Formulate, implement, and maintain long and short-range plans, policies, and documentation to support a consistent customer onboarding experience and adoption of products that include focus on scale and productivity.
• Train and enable team members on process changes, SOP updates, and product enhancements, by driving collaboration and approach in making recommendations with cross functional teams for organizational initiatives
• Create, implement, and maintain standard processes and practices for new hires and existing talent to fulfill throughout onboarding and in-year.
• Develop and execute operational transformation solutions as needed to support overall implementation objectives.
• Set direction for the development and implementation of product, compliance, and operational rollouts, policies, and procedures.
• Reporting on relevant KPIs and metrics.
• Perform miscellaneous projects and duties as assigned.

Qualifications

• 3+ years of experience in sophisticated client-facing onboarding roles using proven implementation methodologies.
• Experience with Project Management tools/software experience (Smartsheet, MS Project, etc.)
• Demonstrated success in leading multiple cross-functional projects.
• Knowledge of Microsoft Programs, including Word, Excel, and PowerPoint.
• Excellent communication, writing, and social skills, with the ability to establish trust and credibility with clients and internal partners.

The base salary range for this position is between $105,390 to $131,250, with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

Summary: As the Implementations Operations Manager, you will play a vital role in the success of our clients' journeys with Onbe. This person will be responsible for ensuring our teams are equipped with the requirements, tools, and training needed to perform optimally in their day-to-day related to organizational initiatives, that enable our Implementations Operations to drive speed and accuracy while evolving to support product development and enhancement, operational efficiencies, and regulatory adherence. In this role, you will partner with team members to define, launch, and drive strategic and operational initiatives with key functions across the organization.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities

• Establish and enable implementation best practices, and methodologies within the team and with internal partners to ensure consistent, efficient, ‘white glove’ execution that delivers clients’ needs across all implementation teams.
• Formulate, implement, and maintain long and short-range plans, policies, and documentation to support a consistent customer onboarding experience and adoption of products that include focus on scale and productivity.
• Train and enable team members on process changes, SOP updates, and product enhancements, by driving collaboration and approach in making recommendations with cross functional teams for organizational initiatives
• Create, implement, and maintain standard processes and practices for new hires and existing talent to fulfill throughout onboarding and in-year.
• Develop and execute operational transformation solutions as needed to support overall implementation objectives.
• Set direction for the development and implementation of product, compliance, and operational rollouts, policies, and procedures.
• Reporting on relevant KPIs and metrics.
• Perform miscellaneous projects and duties as assigned.

Qualifications

• 3+ years of experience in sophisticated client-facing onboarding roles using proven implementation methodologies.
• Experience with Project Management tools/software experience (Smartsheet, MS Project, etc.)
• Demonstrated success in leading multiple cross-functional projects.
• Knowledge of Microsoft Programs, including Word, Excel, and PowerPoint.
• Excellent communication, writing, and social skills, with the ability to establish trust and credibility with clients and internal partners.

The base salary range for this position is between $105,390 to $131,250, with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

Summary: As the Implementations Operations Manager, you will play a vital role in the success of our clients' journeys with Onbe. This person will be responsible for ensuring our teams are equipped with the requirements, tools, and training needed to perform optimally in their day-to-day related to organizational initiatives, that enable our Implementations Operations to drive speed and accuracy while evolving to support product development and enhancement, operational efficiencies, and regulatory adherence. In this role, you will partner with team members to define, launch, and drive strategic and operational initiatives with key functions across the organization.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities

• Establish and enable implementation best practices, and methodologies within the team and with internal partners to ensure consistent, efficient, ‘white glove’ execution that delivers clients’ needs across all implementation teams.
• Formulate, implement, and maintain long and short-range plans, policies, and documentation to support a consistent customer onboarding experience and adoption of products that include focus on scale and productivity.
• Train and enable team members on process changes, SOP updates, and product enhancements, by driving collaboration and approach in making recommendations with cross functional teams for organizational initiatives
• Create, implement, and maintain standard processes and practices for new hires and existing talent to fulfill throughout onboarding and in-year.
• Develop and execute operational transformation solutions as needed to support overall implementation objectives.
• Set direction for the development and implementation of product, compliance, and operational rollouts, policies, and procedures.
• Reporting on relevant KPIs and metrics.
• Perform miscellaneous projects and duties as assigned.

Qualifications

• 3+ years of experience in sophisticated client-facing onboarding roles using proven implementation methodologies.
• Experience with Project Management tools/software experience (Smartsheet, MS Project, etc.)
• Demonstrated success in leading multiple cross-functional projects.
• Knowledge of Microsoft Programs, including Word, Excel, and PowerPoint.
• Excellent communication, writing, and social skills, with the ability to establish trust and credibility with clients and internal partners.

The base salary range for this position is between $105,390 to $131,250, with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

Summary: The Senior Director of Contact Center is a strategic leadership role responsible for driving transformation and operational excellence across our global contact center operations. This position focuses on leveraging automation and artificial intelligence (AI) to enhance customer experience, streamline processes, and optimize costs. The Senior Director will also oversee the management of Business Process Outsourcing (BPO) partnerships, ensuring alignment with organizational goals and best-in-class service delivery.

Key Responsibilities:

• Contact Center Strategy: Develop and execute a comprehensive contact center strategy with a focus on digital transformation, automation, and AI-driven solutions.
• Automation & AI Implementation: Lead initiatives to identify, implement, and scale automation technologies and AI applications (chatbots, virtual agents, predictive analytics) that improve efficiency, reduce costs, and enhance customer satisfaction.
• BPO Management: Oversee global BPO vendor relationships, including contract negotiations, performance management, and compliance. Ensure partners meet SLAs and deliver superior customer experiences.
• Operational Excellence: Establish and monitor performance metrics, KPIs, and reporting frameworks to drive continuous improvement across contact center operations.
• Team Leadership & Development: Build, mentor, and lead high-performing teams, fostering a culture of innovation, accountability, and customer-centricity.
• Stakeholder Collaboration: Partner with IT, Customer Experience, Product, and other cross-functional teams to deliver integrated solutions and support strategic initiatives.
• Budget & Financial Management: Manage operational budgets and identify opportunities for cost optimization through technology and process improvements.
• Risk & Compliance: Ensure all contact center operations and BPO engagements comply with regulatory requirements, data privacy standards, and company policies.

Qualifications:

• Bachelor’s degree in Business, Operations, Information Technology, or related field; Master’s degree preferred.
• 10+ years of experience in contact center operations, with at least 5 years in a senior leadership role.
• Proven track record in implementing automation and AI technologies within customer service environments.
• Extensive experience managing BPO vendors and global teams.
• Strong analytical, strategic thinking, and project management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to thrive in a fast-paced, dynamic environment with a focus on innovation and continuous improvement.

Preferred Qualifications:

• Experience with enterprise contact center platforms (e.g., Genesys, NICE, Five9, Salesforce Service Cloud).
• Knowledge of RPA (Robotic Process Automation), machine learning, and conversational AI technologies.
• Certification in Lean, Six Sigma, or similar process improvement methodologies.
• Global operational experience and multicultural team leadership.

Summary: The Senior Director of Contact Center is a strategic leadership role responsible for driving transformation and operational excellence across our global contact center operations. This position focuses on leveraging automation and artificial intelligence (AI) to enhance customer experience, streamline processes, and optimize costs. The Senior Director will also oversee the management of Business Process Outsourcing (BPO) partnerships, ensuring alignment with organizational goals and best-in-class service delivery.

Key Responsibilities:

• Contact Center Strategy: Develop and execute a comprehensive contact center strategy with a focus on digital transformation, automation, and AI-driven solutions.
• Automation & AI Implementation: Lead initiatives to identify, implement, and scale automation technologies and AI applications (chatbots, virtual agents, predictive analytics) that improve efficiency, reduce costs, and enhance customer satisfaction.
• BPO Management: Oversee global BPO vendor relationships, including contract negotiations, performance management, and compliance. Ensure partners meet SLAs and deliver superior customer experiences.
• Operational Excellence: Establish and monitor performance metrics, KPIs, and reporting frameworks to drive continuous improvement across contact center operations.
• Team Leadership & Development: Build, mentor, and lead high-performing teams, fostering a culture of innovation, accountability, and customer-centricity.
• Stakeholder Collaboration: Partner with IT, Customer Experience, Product, and other cross-functional teams to deliver integrated solutions and support strategic initiatives.
• Budget & Financial Management: Manage operational budgets and identify opportunities for cost optimization through technology and process improvements.
• Risk & Compliance: Ensure all contact center operations and BPO engagements comply with regulatory requirements, data privacy standards, and company policies.

Qualifications:

• Bachelor’s degree in Business, Operations, Information Technology, or related field; Master’s degree preferred.
• 10+ years of experience in contact center operations, with at least 5 years in a senior leadership role.
• Proven track record in implementing automation and AI technologies within customer service environments.
• Extensive experience managing BPO vendors and global teams.
• Strong analytical, strategic thinking, and project management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to thrive in a fast-paced, dynamic environment with a focus on innovation and continuous improvement.

Preferred Qualifications:

• Experience with enterprise contact center platforms (e.g., Genesys, NICE, Five9, Salesforce Service Cloud).
• Knowledge of RPA (Robotic Process Automation), machine learning, and conversational AI technologies.
• Certification in Lean, Six Sigma, or similar process improvement methodologies.
• Global operational experience and multicultural team leadership.

Summary: The Senior Director of Contact Center is a strategic leadership role responsible for driving transformation and operational excellence across our global contact center operations. This position focuses on leveraging automation and artificial intelligence (AI) to enhance customer experience, streamline processes, and optimize costs. The Senior Director will also oversee the management of Business Process Outsourcing (BPO) partnerships, ensuring alignment with organizational goals and best-in-class service delivery.

Key Responsibilities:

• Contact Center Strategy: Develop and execute a comprehensive contact center strategy with a focus on digital transformation, automation, and AI-driven solutions.
• Automation & AI Implementation: Lead initiatives to identify, implement, and scale automation technologies and AI applications (chatbots, virtual agents, predictive analytics) that improve efficiency, reduce costs, and enhance customer satisfaction.
• BPO Management: Oversee global BPO vendor relationships, including contract negotiations, performance management, and compliance. Ensure partners meet SLAs and deliver superior customer experiences.
• Operational Excellence: Establish and monitor performance metrics, KPIs, and reporting frameworks to drive continuous improvement across contact center operations.
• Team Leadership & Development: Build, mentor, and lead high-performing teams, fostering a culture of innovation, accountability, and customer-centricity.
• Stakeholder Collaboration: Partner with IT, Customer Experience, Product, and other cross-functional teams to deliver integrated solutions and support strategic initiatives.
• Budget & Financial Management: Manage operational budgets and identify opportunities for cost optimization through technology and process improvements.
• Risk & Compliance: Ensure all contact center operations and BPO engagements comply with regulatory requirements, data privacy standards, and company policies.

Qualifications:

• Bachelor’s degree in Business, Operations, Information Technology, or related field; Master’s degree preferred.
• 10+ years of experience in contact center operations, with at least 5 years in a senior leadership role.
• Proven track record in implementing automation and AI technologies within customer service environments.
• Extensive experience managing BPO vendors and global teams.
• Strong analytical, strategic thinking, and project management skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to thrive in a fast-paced, dynamic environment with a focus on innovation and continuous improvement.

Preferred Qualifications:

• Experience with enterprise contact center platforms (e.g., Genesys, NICE, Five9, Salesforce Service Cloud).
• Knowledge of RPA (Robotic Process Automation), machine learning, and conversational AI technologies.
• Certification in Lean, Six Sigma, or similar process improvement methodologies.
• Global operational experience and multicultural team leadership.

Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients’ programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:
• Serves as subject matter expert on the account to defend revenue and support the growth of
the existing account.
• Review key reports and metrics related to the program, analyze the data, and discern any
issues or opportunities.
• Participates in the annual client budgeting exercise and reviews numbers monthly for
variances to actual analysis.
• Conducts effective routine conversations and presentations for clients.
• Engage in the Implementation process as needed– attend kick off builds, create the Journey
Map, stay abreast of the project health, and attend the go-live call.
• Responsible for ensuring first-order health for new clients and/or programs.
• Works closely with the Client Success Specialist and Client Service to ensure that tasks that
are done to support the client's health are done timely and accurately (i.e., order processing,
payments, service inquiries, etc.).
• Knows when to properly escalate existing client issues to ensure accurate resolution and
cross-functional prioritization.
• Responsible for healthy CSAT and NPS scores (measured annually) – and creating an account
plan based on the CSAT results.
• Attend internal and external client meetings.
• Assist Sales with the Account Plan and Situational Analysis (annual exercise).
• Assist the Director of Client Success in mentoring and coaching Client Success Specialists on
strengths you'll need to grow in your own career.
• Works on internal development projects as assigned and proactively created from their own
identified business needs.
SUPERVISORY ROLE: No

Qualifications:
• Bachelor’s degree preferred
• Minimum of 3+ years of industry experience OR experience in building & managing client
relationships preferred.
• Excellent communication and relationship-building skills.

The base salary range for this position is between $77,200 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. 

Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients’ programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:
• Serves as subject matter expert on the account to defend revenue and support the growth of
the existing account.
• Review key reports and metrics related to the program, analyze the data, and discern any
issues or opportunities.
• Participates in the annual client budgeting exercise and reviews numbers monthly for
variances to actual analysis.
• Conducts effective routine conversations and presentations for clients.
• Engage in the Implementation process as needed– attend kick off builds, create the Journey
Map, stay abreast of the project health, and attend the go-live call.
• Responsible for ensuring first-order health for new clients and/or programs.
• Works closely with the Client Success Specialist and Client Service to ensure that tasks that
are done to support the client's health are done timely and accurately (i.e., order processing,
payments, service inquiries, etc.).
• Knows when to properly escalate existing client issues to ensure accurate resolution and
cross-functional prioritization.
• Responsible for healthy CSAT and NPS scores (measured annually) – and creating an account
plan based on the CSAT results.
• Attend internal and external client meetings.
• Assist Sales with the Account Plan and Situational Analysis (annual exercise).
• Assist the Director of Client Success in mentoring and coaching Client Success Specialists on
strengths you'll need to grow in your own career.
• Works on internal development projects as assigned and proactively created from their own
identified business needs.
SUPERVISORY ROLE: No

Qualifications:
• Bachelor’s degree preferred
• Minimum of 3+ years of industry experience OR experience in building & managing client
relationships preferred.
• Excellent communication and relationship-building skills.

The base salary range for this position is between $77,200 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. 

Summary:  Onbe seeks an impactful Sales Executive Senior Director  to establish new, high potential partnerships with channel partners in the financial services space. Leveraging our global reach and proprietary technology, this role will help establish partnerships and partner models that deliver scaled distribution to Onbe and value to our partners in their efforts to retain, grow and expand their customer base. Our solutions focus on payments to consumers, workforces, and service providers, including refunds, rewards, and payroll delivered digitally and physically. The ideal candidate will possess deep industry knowledge, excel in relationship building, strategic thinking, and negotiation. Key responsibilities include identifying high fit/high potential new partners, leading deal teams, navigating complex negotiations, defining partnership priorities and key KPIs, and launching the relationship to maximize value for both parties. Reporting to senior leadership, the candidate will ensure alignment with organizational priorities and drive mutual growth. 

This position is remote, but it's essential that candidates reside within 30 miles of the Metro Atlanta area. The role may occasionally require in-person meetups and travel.

Responsibilities: 

Develop a target list of high fit/high potential new partnerships; manage a diverse pipeline and secure new partners in support of Onbe’s channel distribution strategy. 

Establish relationships with multiple partner stakeholders; build trust and uncover organizational priorities, operating structures and decision-making criteria. 

Assemble and lead deal teams; based on a deep understanding of partner’s priorities and decision-making processes, define and articulate win strategies to execute a successful organizational selling motion. 

In line with partner priorities and go-to-market practices, ensure partner is equipped with scalable pricing models and product options.

Lead pricing and contracting negotiations; architect meaningful incentive structures to motivate partner to drive volume.

Develop partnership plans to ensure alignment between partner and Onbe: document mutually identified revenue goals, priorities, resources, roles & responsibilities and KPIs.

Bring Onbe resources (e.g., project management, channel marketing, relationship management, etc.) to the field to set the partnership up for long-term success. Provide oversight and ensure successful launch of partnership through pilot.

With a land & expand mindset, uncover additional opportunities for Onbe to add value within the partner ecosystem or via referrals; win opportunities across new buying centers and nurture a network/referral effect to extend the value of the partnership.

Qualifications: 

10+ years in a consultative B2B2C sales role  

Experience in payments and disbursements preferred. 

Familiarity with the refunds, incentive or rewards spaces is a plus. 

Demonstrated ability to sell to multiple C-level personas, including finance, marketing and digital engagement personas. 

Must display excellent verbal and written presentation, interpersonal and communication skills. 

Experience working with a CRM such as Microsoft Dynamics or Salesforce 

Up to 20% domestic travel may be required 

The base salary range for this position is between $159,480.00 to $178,500.00 plus commission. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. #li-hybrid

Summary:  Onbe seeks an impactful Sales Executive Senior Director  to establish new, high potential partnerships with channel partners in the financial services space. Leveraging our global reach and proprietary technology, this role will help establish partnerships and partner models that deliver scaled distribution to Onbe and value to our partners in their efforts to retain, grow and expand their customer base. Our solutions focus on payments to consumers, workforces, and service providers, including refunds, rewards, and payroll delivered digitally and physically. The ideal candidate will possess deep industry knowledge, excel in relationship building, strategic thinking, and negotiation. Key responsibilities include identifying high fit/high potential new partners, leading deal teams, navigating complex negotiations, defining partnership priorities and key KPIs, and launching the relationship to maximize value for both parties. Reporting to senior leadership, the candidate will ensure alignment with organizational priorities and drive mutual growth. 

This position is remote, but it's essential that candidates reside within 30 miles of the Metro Boston area. The role may occasionally require in-person meetups and travel.

Responsibilities: 

Develop a target list of high fit/high potential new partnerships; manage a diverse pipeline and secure new partners in support of Onbe’s channel distribution strategy. 

Establish relationships with multiple partner stakeholders; build trust and uncover organizational priorities, operating structures and decision-making criteria. 

Assemble and lead deal teams; based on a deep understanding of partner’s priorities and decision-making processes, define and articulate win strategies to execute a successful organizational selling motion. 

In line with partner priorities and go-to-market practices, ensure partner is equipped with scalable pricing models and product options.

Lead pricing and contracting negotiations; architect meaningful incentive structures to motivate partner to drive volume.

Develop partnership plans to ensure alignment between partner and Onbe: document mutually identified revenue goals, priorities, resources, roles & responsibilities and KPIs.

Bring Onbe resources (e.g., project management, channel marketing, relationship management, etc.) to the field to set the partnership up for long-term success. Provide oversight and ensure successful launch of partnership through pilot.

With a land & expand mindset, uncover additional opportunities for Onbe to add value within the partner ecosystem or via referrals; win opportunities across new buying centers and nurture a network/referral effect to extend the value of the partnership.

Qualifications: 

10+ years in a consultative B2B2C sales role  

Experience in payments and disbursements preferred. 

Familiarity with the refunds, incentive or rewards spaces is a plus. 

Demonstrated ability to sell to multiple C-level personas, including finance, marketing and digital engagement personas. 

Must display excellent verbal and written presentation, interpersonal and communication skills. 

Experience working with a CRM such as Microsoft Dynamics or Salesforce 

Up to 20% domestic travel may be required 

The base salary range for this position is between $159,480.00 to $178,500.00 plus commission. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. #li-hybrid

Summary:  Onbe seeks an impactful Sales Executive Senior Director  to establish new, high potential partnerships with channel partners in the financial services space. Leveraging our global reach and proprietary technology, this role will help establish partnerships and partner models that deliver scaled distribution to Onbe and value to our partners in their efforts to retain, grow and expand their customer base. Our solutions focus on payments to consumers, workforces, and service providers, including refunds, rewards, and payroll delivered digitally and physically. The ideal candidate will possess deep industry knowledge, excel in relationship building, strategic thinking, and negotiation. Key responsibilities include identifying high fit/high potential new partners, leading deal teams, navigating complex negotiations, defining partnership priorities and key KPIs, and launching the relationship to maximize value for both parties. Reporting to senior leadership, the candidate will ensure alignment with organizational priorities and drive mutual growth. 

This role is a hybrid role that will work onsite 2 days per week at our Conshohocken, PA location. Occasional travel may be required as part of this position. 

Responsibilities: 

Develop a target list of high fit/high potential new partnerships; manage a diverse pipeline and secure new partners in support of Onbe’s channel distribution strategy. 

Establish relationships with multiple partner stakeholders; build trust and uncover organizational priorities, operating structures and decision-making criteria. 

Assemble and lead deal teams; based on a deep understanding of partner’s priorities and decision-making processes, define and articulate win strategies to execute a successful organizational selling motion. 

In line with partner priorities and go-to-market practices, ensure partner is equipped with scalable pricing models and product options.

Lead pricing and contracting negotiations; architect meaningful incentive structures to motivate partner to drive volume.

Develop partnership plans to ensure alignment between partner and Onbe: document mutually identified revenue goals, priorities, resources, roles & responsibilities and KPIs.

Bring Onbe resources (e.g., project management, channel marketing, relationship management, etc.) to the field to set the partnership up for long-term success. Provide oversight and ensure successful launch of partnership through pilot.

With a land & expand mindset, uncover additional opportunities for Onbe to add value within the partner ecosystem or via referrals; win opportunities across new buying centers and nurture a network/referral effect to extend the value of the partnership.

Qualifications: 

10+ years in a consultative B2B2C sales role  

Experience in payments and disbursements preferred. 

Familiarity with the refunds, incentive or rewards spaces is a plus. 

Demonstrated ability to sell to multiple C-level personas, including finance, marketing and digital engagement personas. 

Must display excellent verbal and written presentation, interpersonal and communication skills. 

Experience working with a CRM such as Microsoft Dynamics or Salesforce 

Up to 20% domestic travel may be required 

The base salary range for this position is between $159,480.00 to $178,500.00 plus commission. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. #li-hybrid

Summary:  Onbe seeks an impactful Sales Executive Senior Director  to establish new, high potential partnerships with channel partners in the financial services space. Leveraging our global reach and proprietary technology, this role will help establish partnerships and partner models that deliver scaled distribution to Onbe and value to our partners in their efforts to retain, grow and expand their customer base. Our solutions focus on payments to consumers, workforces, and service providers, including refunds, rewards, and payroll delivered digitally and physically. The ideal candidate will possess deep industry knowledge, excel in relationship building, strategic thinking, and negotiation. Key responsibilities include identifying high fit/high potential new partners, leading deal teams, navigating complex negotiations, defining partnership priorities and key KPIs, and launching the relationship to maximize value for both parties. Reporting to senior leadership, the candidate will ensure alignment with organizational priorities and drive mutual growth. 

This role is a hybrid role that will work onsite 2 days per week at our Plano, TX location. Occasional travel may be required as part of this position. 

Responsibilities: 

Develop a target list of high fit/high potential new partnerships; manage a diverse pipeline and secure new partners in support of Onbe’s channel distribution strategy. 

Establish relationships with multiple partner stakeholders; build trust and uncover organizational priorities, operating structures and decision-making criteria. 

Assemble and lead deal teams; based on a deep understanding of partner’s priorities and decision-making processes, define and articulate win strategies to execute a successful organizational selling motion. 

In line with partner priorities and go-to-market practices, ensure partner is equipped with scalable pricing models and product options.

Lead pricing and contracting negotiations; architect meaningful incentive structures to motivate partner to drive volume.

Develop partnership plans to ensure alignment between partner and Onbe: document mutually identified revenue goals, priorities, resources, roles & responsibilities and KPIs.

Bring Onbe resources (e.g., project management, channel marketing, relationship management, etc.) to the field to set the partnership up for long-term success. Provide oversight and ensure successful launch of partnership through pilot.

With a land & expand mindset, uncover additional opportunities for Onbe to add value within the partner ecosystem or via referrals; win opportunities across new buying centers and nurture a network/referral effect to extend the value of the partnership.

Qualifications: 

10+ years in a consultative B2B2C sales role  

Experience in payments and disbursements preferred. 

Familiarity with the refunds, incentive or rewards spaces is a plus. 

Demonstrated ability to sell to multiple C-level personas, including finance, marketing and digital engagement personas. 

Must display excellent verbal and written presentation, interpersonal and communication skills. 

Experience working with a CRM such as Microsoft Dynamics or Salesforce 

Up to 20% domestic travel may be required 

The base salary range for this position is between $159,480.00 to $178,500.00 plus commission. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. #li-hybrid

Summary:  Onbe seeks an impactful Sales Executive Senior Director  to establish new, high potential partnerships with channel partners in the financial services space. Leveraging our global reach and proprietary technology, this role will help establish partnerships and partner models that deliver scaled distribution to Onbe and value to our partners in their efforts to retain, grow and expand their customer base. Our solutions focus on payments to consumers, workforces, and service providers, including refunds, rewards, and payroll delivered digitally and physically. The ideal candidate will possess deep industry knowledge, excel in relationship building, strategic thinking, and negotiation. Key responsibilities include identifying high fit/high potential new partners, leading deal teams, navigating complex negotiations, defining partnership priorities and key KPIs, and launching the relationship to maximize value for both parties. Reporting to senior leadership, the candidate will ensure alignment with organizational priorities and drive mutual growth. 

This role is a hybrid role that will work onsite 2 days per week at our Buffalo Grove, IL location. Occasional travel may be required as part of this position. 

Responsibilities: 

Develop a target list of high fit/high potential new partnerships; manage a diverse pipeline and secure new partners in support of Onbe’s channel distribution strategy. 

Establish relationships with multiple partner stakeholders; build trust and uncover organizational priorities, operating structures and decision-making criteria. 

Assemble and lead deal teams; based on a deep understanding of partner’s priorities and decision-making processes, define and articulate win strategies to execute a successful organizational selling motion. 

In line with partner priorities and go-to-market practices, ensure partner is equipped with scalable pricing models and product options.

Lead pricing and contracting negotiations; architect meaningful incentive structures to motivate partner to drive volume.

Develop partnership plans to ensure alignment between partner and Onbe: document mutually identified revenue goals, priorities, resources, roles & responsibilities and KPIs.

Bring Onbe resources (e.g., project management, channel marketing, relationship management, etc.) to the field to set the partnership up for long-term success. Provide oversight and ensure successful launch of partnership through pilot.

With a land & expand mindset, uncover additional opportunities for Onbe to add value within the partner ecosystem or via referrals; win opportunities across new buying centers and nurture a network/referral effect to extend the value of the partnership.

Qualifications: 

10+ years in a consultative B2B2C sales role  

Experience in payments and disbursements preferred. 

Familiarity with the refunds, incentive or rewards spaces is a plus. 

Demonstrated ability to sell to multiple C-level personas, including finance, marketing and digital engagement personas. 

Must display excellent verbal and written presentation, interpersonal and communication skills. 

Experience working with a CRM such as Microsoft Dynamics or Salesforce 

Up to 20% domestic travel may be required 

The base salary range for this position is between $159,480.00 to $178,500.00 plus commission. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply. #li-hybrid

Join Our Talent Community

At Onbe, we’re always eager to connect with forward-thinking, driven individuals who are passionate about making a difference. If you don’t see a current opening that fits your skills and experience, we invite you to submit your resume here.

By joining our Talent Community, you'll be added to our pipeline of top candidates. We’ll review your background and reach out when a role becomes available that aligns with your expertise and career goals.

Workplace Flexibility

Our team thrives in a hybrid work environment, with employees collaborating in-office twice a week. We have offices in Plano, TX, Conshohocken, PA, and Buffalo Grove, IL. We also have remote hub locations, with groups of employees based in specific states who collaborate from time to time. These hubs include Boston, MA, and Atlanta, GA. offering flexibility, regional diversity, and a dynamic, team-oriented culture.

Explore Our Teams

We hire across a variety of departments, each critical to driving Onbe’s success. Here’s a look at the areas where your background might align:

Client Team

Our Client team manages the end-to-end client lifecycle—from onboarding new clients to launching programs and currencies, managing daily operations (such as invoicing, order intake, and contact center support), and overseeing partnerships. Focused on growth and collaboration, the team helps clients optimize the payment experience for their recipients while achieving their strategic goals.

Sales Team

Our Sales team is focused on cultivating new client partnerships and driving revenue. This group includes Sales Executives, Revenue Operations (streamlining performance and reporting across teams), and Vertical Solutions, which aligns client needs with Onbe’s product offerings and pricing strategies.

Operations

The Operations team ensures a smooth and secure client experience by managing critical processes and building strong internal and external partnerships. They are agile problem-solvers who adapt to business changes while maintaining a strong focus on protection, efficiency, and service excellence.

Finance

Our Finance team is made up of Accounting, FP&A, and Cash & Treasury. Together, they manage financial records, reporting, budgeting, forecasting, cash flow, and procurement. Their work drives Onbe’s financial planning and supports key strategic decisions across the organization.

Legal

The Legal team enables business growth by offering proactive legal guidance, negotiating on behalf of the company, and ensuring compliance with applicable laws, financial networks, and client commitments—all while helping our teams move quickly and efficiently.

Marketing

Marketing and Business Development (BDR) at Onbe are focused on growing brand awareness, generating demand, and commercializing products. Their integrated strategy spans PR, events, research, digital marketing, client support, go-to-market planning, and more—all aligned with our talent and growth goals.

Product

Our Product team drives innovation by identifying new products and features that deliver strong ROI. They research user needs and market trends, manage vendor relationships and pricing, collaborate closely with Technology, and oversee product roadmaps, launches, and adoption strategies. The Solutions Engineering team bridges sales and product, helping clients maximize platform capabilities.

Technology

Technology is woven into every part of Onbe. This department encompasses software development (client-facing and internal), cloud operations, cybersecurity, data analytics, enterprise architecture, DevOps, production support, and more. They create and maintain the tools, systems, and security infrastructure that power Onbe’s solutions and services.

People

The People Team is the foundation of Onbe’s culture. They manage the full employee lifecycle—from recruitment and onboarding to training, engagement, and knowledge management. Their goal is to foster a diverse, inclusive, and high-performing workplace where employees can thrive and grow.

Submit Your Resume

If you're interested in being part of a collaborative, growth-oriented company, we’d love to hear from you. Submit your resume along with a brief note about your career interests and the teams you’d like to be considered for. We’ll keep your information on file and contact you when the right opportunity comes along.

#LI-Hybrid