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Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: We are seeking a Lead QA Engineer to ensure the quality and reliability of our software solutions. This role is responsible for developing and implementing comprehensive test plans, accomplishing test cases, and analyzing and reporting on test results. The Lead QA Engineer will work closely with software developers, product managers, and other stakeholders to ensure our solutions meet the highest standards of accuracy, completeness, and consistency.
The base salary range for this position is between $120,240 to $155,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, Open PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeShare this job
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: Onbe is seeking a Third-Party Risk Coordinator who will support the day-to-day execution of the company’s vendor risk management program, serving as the primary point of contact for low-risk vendors and ensuring onboarding, due diligence, and ongoing oversight are completed in a timely, consistent, and audit-ready manner. This role coordinates the end-to-end vendor lifecycle, including document collection, purchase order alignment, and system record management/maintenance, while partnering closely with cross-functional teams to ensure compliance with established processes. The coordinator also assists with contract risk review, manages vendor communications, maintains accurate records in the TPRM platform, and prepares reporting on vendor activity and KPIs.The ideal candidate is detail-oriented, highly organized and comfortable managing multiple priorities in a fast-paced environment, with strong communication skills and a foundational understanding of vendor management, third-party risk, and procurement processes.
This role is a hybrid role that will work onsite 2 days per week at our Buffalo Grove, IL office location. Occasional travel may be required as part of this role.
Responsibilities:
- Serve as the primary point of contact for Onbe’s third-party, low risk portfolio
- Coordinate onboarding and vendor due diligence of new vendors, as needed
- Management & oversight of existing low risk vendors
- Partner with cross-functional departments (e.g. Finance, Procurement, Legal) enforcing Procure to Pay processes
- Provide guidance and support related to Onbe’s Procure to Pay processes
- Review & approve purchase order requests
- Communicate with vendors regarding changes in orders and requirements for products or services, as needed
- Assist with contract risk review partnering with procurement and legal to ensure contracts include appropriate third-party risk clauses
- Update & maintain vendor records using Onbe’s Third-Party Vendor Risk Management platform
- Prepare reports for senior management on KPIs and vendor spend, as needed
- Support Third Party Vendor Risk Manager and Legal team, as needed
- Other assigned duties/initiatives, as needed
Qualifications:
- 2+ years in third party vendor risk management or similar role
- Bachelor’s degree in business preferred or strong business acumen
- Ability to develop and maintain positive vendor and business stakeholder relationships
- Excellent verbal and written communication
- Highly detailed oriented with excellent organization and time management skills
- Ability to work in a fast-paced environment
- Proficiency in using Microsoft Office Suite
- Familiarity with relevant software and technology (e.g. Third Party Vendor Risk Management, Procure-to-Pay, Contract Life Cycle Management)
The base salary range for this position is between $62,460.00 to $68,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeShare this job
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: Onbe is seeking a Third-Party Risk Coordinator who will support the day-to-day execution of the company’s vendor risk management program, serving as the primary point of contact for low-risk vendors and ensuring onboarding, due diligence, and ongoing oversight are completed in a timely, consistent, and audit-ready manner. This role coordinates the end-to-end vendor lifecycle, including document collection, purchase order alignment, and system record management/maintenance, while partnering closely with cross-functional teams to ensure compliance with established processes. The coordinator also assists with contract risk review, manages vendor communications, maintains accurate records in the TPRM platform, and prepares reporting on vendor activity and KPIs.The ideal candidate is detail-oriented, highly organized and comfortable managing multiple priorities in a fast-paced environment, with strong communication skills and a foundational understanding of vendor management, third-party risk, and procurement processes.
This role is a hybrid role that will work onsite 2 days per week at our Conshohocken, PA office location. Occasional travel may be required as part of this role.
Responsibilities:
- Serve as the primary point of contact for Onbe’s third-party, low risk portfolio
- Coordinate onboarding and vendor due diligence of new vendors, as needed
- Management & oversight of existing low risk vendors
- Partner with cross-functional departments (e.g. Finance, Procurement, Legal) enforcing Procure to Pay processes
- Provide guidance and support related to Onbe’s Procure to Pay processes
- Review & approve purchase order requests
- Communicate with vendors regarding changes in orders and requirements for products or services, as needed
- Assist with contract risk review partnering with procurement and legal to ensure contracts include appropriate third-party risk clauses
- Update & maintain vendor records using Onbe’s Third-Party Vendor Risk Management platform
- Prepare reports for senior management on KPIs and vendor spend, as needed
- Support Third Party Vendor Risk Manager and Legal team, as needed
- Other assigned duties/initiatives, as needed
Qualifications:
- 2+ years in third party vendor risk management or similar role
- Bachelor’s degree in business preferred or strong business acumen
- Ability to develop and maintain positive vendor and business stakeholder relationships
- Excellent verbal and written communication
- Highly detailed oriented with excellent organization and time management skills
- Ability to work in a fast-paced environment
- Proficiency in using Microsoft Office Suite
- Familiarity with relevant software and technology (e.g. Third Party Vendor Risk Management, Procure-to-Pay, Contract Life Cycle Management)
The base salary range for this position is between $62,460.00 to $68,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeOnbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients’ programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.
This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.
Responsibilities:
• Serves as subject matter expert on the account to defend revenue and support the growth of
the existing account.
• Review key reports and metrics related to the program, analyze the data, and discern any
issues or opportunities.
• Participates in the annual client budgeting exercise and reviews numbers monthly for
variances to actual analysis.
• Conducts effective routine conversations and presentations for clients.
• Engage in the Implementation process as needed– attend kick off builds, create the Journey
Map, stay abreast of the project health, and attend the go-live call.
• Responsible for ensuring first-order health for new clients and/or programs.
• Works closely with the Client Success Specialist and Client Service to ensure that tasks that
are done to support the client's health are done timely and accurately (i.e., order processing,
payments, service inquiries, etc.).
• Knows when to properly escalate existing client issues to ensure accurate resolution and
cross-functional prioritization.
• Responsible for healthy CSAT and NPS scores (measured annually) – and creating an account
plan based on the CSAT results.
• Attend internal and external client meetings.
• Assist Sales with the Account Plan and Situational Analysis (annual exercise).
• Assist the Director of Client Success in mentoring and coaching Client Success Specialists on
strengths you'll need to grow in your own career.
• Works on internal development projects as assigned and proactively created from their own
identified business needs.
SUPERVISORY ROLE: No
Qualifications:
• Bachelor’s degree preferred
• Minimum of 3+ years of industry experience OR experience in building & managing client
relationships preferred.
• Excellent communication and relationship-building skills.
The base salary range for this position is between $77,200 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeShare this job
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Senior Director of Contact Center is a strategic leadership role responsible for driving transformation and operational excellence across our global contact center operations. This position focuses on leveraging automation and artificial intelligence (AI) to enhance customer experience, streamline processes, and optimize costs. The Senior Director will also oversee the management of Business Process Outsourcing (BPO) partnerships, ensuring alignment with organizational goals and best-in-class service delivery.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
The base salary range for this position is budgeted for $180,000-$190,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeShare this job
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Senior Director of Contact Center is a strategic leadership role responsible for driving transformation and operational excellence across our global contact center operations. This position focuses on leveraging automation and artificial intelligence (AI) to enhance customer experience, streamline processes, and optimize costs. The Senior Director will also oversee the management of Business Process Outsourcing (BPO) partnerships, ensuring alignment with organizational goals and best-in-class service delivery.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
The base salary range for this position is budgeted for $180,000-$190,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeOnbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Senior Director of Contact Center is a strategic leadership role responsible for driving transformation and operational excellence across our global contact center operations. This position focuses on leveraging automation and artificial intelligence (AI) to enhance customer experience, streamline processes, and optimize costs. The Senior Director will also oversee the management of Business Process Outsourcing (BPO) partnerships, ensuring alignment with organizational goals and best-in-class service delivery.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
The base salary range for this position is budgeted for $180,000-$190,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeOnbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients’ programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.
This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.
Responsibilities:
• Serves as subject matter expert on the account to defend revenue and support the growth of
the existing account.
• Review key reports and metrics related to the program, analyze the data, and discern any
issues or opportunities.
• Participates in the annual client budgeting exercise and reviews numbers monthly for
variances to actual analysis.
• Conducts effective routine conversations and presentations for clients.
• Engage in the Implementation process as needed– attend kick off builds, create the Journey
Map, stay abreast of the project health, and attend the go-live call.
• Responsible for ensuring first-order health for new clients and/or programs.
• Works closely with the Client Success Specialist and Client Service to ensure that tasks that
are done to support the client's health are done timely and accurately (i.e., order processing,
payments, service inquiries, etc.).
• Knows when to properly escalate existing client issues to ensure accurate resolution and
cross-functional prioritization.
• Responsible for healthy CSAT and NPS scores (measured annually) – and creating an account
plan based on the CSAT results.
• Attend internal and external client meetings.
• Assist Sales with the Account Plan and Situational Analysis (annual exercise).
• Assist the Director of Client Success in mentoring and coaching Client Success Specialists on
strengths you'll need to grow in your own career.
• Works on internal development projects as assigned and proactively created from their own
identified business needs.
SUPERVISORY ROLE: No
Qualifications:
• Bachelor’s degree preferred
• Minimum of 3+ years of industry experience OR experience in building & managing client
relationships preferred.
• Excellent communication and relationship-building skills.
The base salary range for this position is between $77,200 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeOnbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients’ programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.
This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.
Responsibilities:
• Serves as subject matter expert on the account to defend revenue and support the growth of
the existing account.
• Review key reports and metrics related to the program, analyze the data, and discern any
issues or opportunities.
• Participates in the annual client budgeting exercise and reviews numbers monthly for
variances to actual analysis.
• Conducts effective routine conversations and presentations for clients.
• Engage in the Implementation process as needed– attend kick off builds, create the Journey
Map, stay abreast of the project health, and attend the go-live call.
• Responsible for ensuring first-order health for new clients and/or programs.
• Works closely with the Client Success Specialist and Client Service to ensure that tasks that
are done to support the client's health are done timely and accurately (i.e., order processing,
payments, service inquiries, etc.).
• Knows when to properly escalate existing client issues to ensure accurate resolution and
cross-functional prioritization.
• Responsible for healthy CSAT and NPS scores (measured annually) – and creating an account
plan based on the CSAT results.
• Attend internal and external client meetings.
• Assist Sales with the Account Plan and Situational Analysis (annual exercise).
• Assist the Director of Client Success in mentoring and coaching Client Success Specialists on
strengths you'll need to grow in your own career.
• Works on internal development projects as assigned and proactively created from their own
identified business needs.
SUPERVISORY ROLE: No
Qualifications:
• Bachelor’s degree preferred
• Minimum of 3+ years of industry experience OR experience in building & managing client
relationships preferred.
• Excellent communication and relationship-building skills.
The base salary range for this position is between $77,200 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
Ready to apply?
Apply to OnbeCookies & analytics
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