The Role

Lead the maturation of Securly's content classification system — building the ML infrastructure that determines, at scale, whether web content is appropriate for K-12 students, and establishing the rigorous evaluation framework that product and leadership teams depend on.

This is applied ML with direct student safety impact — not research. You will lead a significant uplift of Securly's classification models: refactoring binary models to proper multiclass classification, building labeled evaluation datasets, and producing standardized model cards with per-category precision, recall, F1, and confusion matrix analysis.

At L5, you are the technical leader of the data science function for content safety. You will define the evaluation methodology the team follows, set the standard for what a model card must contain before a model ships, mentor the team on applied ML rigor, and serve as the interface between data science and engineering on production integration constraints.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

What You'll Do

• Define the evaluation methodology for content classification at Securly: establish what a model card must contain and hold every model release to that standard before it ships.
• Lead the multiclass refactor of Securly's content classification models: redesign binary models to handle multi-label, multi-class content categories (Adult Content, Violence, Self-Harm, Social Media, and others).
• Build and maintain labeled evaluation datasets with robust annotation workflows; address class imbalance and label noise systematically; document dataset curation decisions in a versioned data card.
• Connect offline evaluation to production monitoring — surface classification drift and error patterns before they become customer-facing issues.
• Investigate and resolve misclassification errors: false positives (over-blocking) and false negatives (under-blocking); produce written root cause analyses.
• Build and maintain training data pipelines: ingestion, cleaning, labeling, and versioning at scale.
• Mentor the existing AI team on evaluation methodology, model development practices, and data science communication rigor.
• Communicate precision/recall tradeoffs to product managers and engineers; produce executive-level summaries of classification quality for leadership.
• Collaborate with engineering to integrate model outputs into the production filtering stack with appropriate latency and reliability constraints.
• Research and prototype improvements: feature representations, model architectures, active learning for label efficiency, domain adaptation for emerging content categories.

Skills & Requirements

Who You Are

• You have shipped ML models to production and lived with the consequences — you know what model drift looks like and how to catch it before it becomes a customer issue.
• You treat evaluation as a first-class engineering artifact. A model without a model card is not finished — and you set and enforce that standard for the team.
• You define the methodology, not just apply it. You produce the evaluation framework that other data scientists use, and you hold them to it.
• You can communicate precision/recall tradeoffs to a product manager and to a senior engineer in the same conversation, calibrated to each audience.
• You are energized by problems with real stakes: a false negative in Self-Harm classification is not an acceptable error rate.
• You mentor by example and by expectation: your code, your analysis, and your documentation set the standard.

About Securly

Benefits

The Role

The Senior Data Scientist will lead the maturation of Securly's content classification system — building the ML infrastructure that determines, at scale, whether web content is appropriate for K-12 students, and establishing the rigorous evaluation framework that product and leadership teams depend on.

This is applied ML with direct student safety impact — not research. You will lead a significant uplift of Securly's classification models: refactoring binary models to proper multiclass classification, building labeled evaluation datasets, and producing standardized model cards with per-category precision, recall, F1, and confusion matrix analysis.

At L5, you are the technical leader of the data science function for content safety. You will define the evaluation methodology the team follows, set the standard for what a model card must contain before a model ships, mentor the team on applied ML rigor, and serve as the interface between data science and engineering on production integration constraints.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

What You'll Do

• Define the evaluation methodology for content classification at Securly: establish what a model card must contain and hold every model release to that standard before it ships.
• Lead the multiclass refactor of Securly's content classification models: redesign binary models to handle multi-label, multi-class content categories (Adult Content, Violence, Self-Harm, Social Media, and others).
• Build and maintain labeled evaluation datasets with robust annotation workflows; address class imbalance and label noise systematically; document dataset curation decisions in a versioned data card.
• Connect offline evaluation to production monitoring — surface classification drift and error patterns before they become customer-facing issues.
• Investigate and resolve misclassification errors: false positives (over-blocking) and false negatives (under-blocking); produce written root cause analyses.
• Build and maintain training data pipelines: ingestion, cleaning, labeling, and versioning at scale.
• Mentor the existing AI team on evaluation methodology, model development practices, and data science communication rigor.
• Communicate precision/recall tradeoffs to product managers and engineers; produce executive-level summaries of classification quality for leadership.
• Collaborate with engineering to integrate model outputs into the production filtering stack with appropriate latency and reliability constraints.
• Research and prototype improvements: feature representations, model architectures, active learning for label efficiency, domain adaptation for emerging content categories.

Skills & Requirements

Who You Are

• You have shipped ML models to production and lived with the consequences — you know what model drift looks like and how to catch it before it becomes a customer issue.
• You treat evaluation as a first-class engineering artifact. A model without a model card is not finished — and you set and enforce that standard for the team.
• You define the methodology, not just apply it. You produce the evaluation framework that other data scientists use, and you hold them to it.
• You can communicate precision/recall tradeoffs to a product manager and to a senior engineer in the same conversation, calibrated to each audience.
• You are energized by problems with real stakes: a false negative in Self-Harm classification is not an acceptable error rate.
• You mentor by example and by expectation: your code, your analysis, and your documentation set the standard.

About Securly

Benefits

About the team: 

The Customer Operations team is at the heart of Forma.ai's mission in optimizing incentive compensation plans for all companies. They work directly with our customers in helping them understand and take advantage of all the sales compensation features Forma.ai offers. From streamlining administration and management of sales commission to designing your sales compensation plan, our Customer Operations team ensures customers get the most value from our platform in optimizing every dollar spent on sales compensation. 

What you'll be doing: 

Reporting to the Senior Manager of Customer Operations, the Incentive Analytics Manager will contribute in the following areas:  

• Develop a strong understanding of the Forma.ai product and platform to establish yourself as a product expert
• Lead the ongoing operations for a portfolio of customers (i.e., commissions rule building, process execution, reporting and dashboarding, and overall product support)  
• Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation
• Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes
• Lead design projects, including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
• Guide and coach your team of Analysts/Associates to be high performing and client-focused
• Act as the main point of contact for senior customer stakeholders, establishing yourself as a trusted partner for your customers
• Be the main point of contact for Product team to articulate customer feedback and support the development of new product features 
• Collaborate with the Engineering team to implement new platform features within your customer portfolio to support continuous improvement and automation

What we're looking for: 

• 4+ years of progressive experience in management consulting, finance, sales operations, tech implementation, or similar quantitative focused role 
• 2+ years of experience leading project teams 
• Strong experience in leading the planning and execution of projects with multiple deliverables and stages
• Strong analytical problem-solving, organizational and project management skills
• Excellent communication skills, able to lead technical discussions with a non-technical audience
• Exceptional understanding of common analytical and presentation tools (Excel, PowerPoint) 

Nice to haves: 

• Experience with SQL and/or Python
• Have a sales incentive compensation background

What you can expect from us: 

• Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success 
• Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program 
• Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend 
• Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader

Job Summary:

The FP&A Analyst – Mainframe will be responsible for supporting the financial planning, analysis, and reporting processes related to the Mainframe business unit. This role will focus on cost tracking, variance analysis, budgeting, forecasting, and providing actionable insights to drive cost efficiency and profitability tracking for the Mainframe business unit.

Key Responsibilities:

• Cost Data Collection & Validation

  • Collect, validate, and reconcile cost data from various internal systems and external sources particularly for Hardware and Software

  • Maintain and update cost tracking spreadsheets, databases, and financial models.

  • Ensure data accuracy and integrity in all cost-related reports and analyses.

• Cost Reporting & Analysis

  • Prepare and distribute daily, weekly, and monthly cost reports to relevant stakeholders.

  • Analyze actual costs versus budget and forecast, identifying and explaining variances and tracking against expected customer deal models

  • Monitor and report on key cost metrics and KPIs.

  • Support the preparation of management presentations and cost review decks.

• Budgeting & Forecasting:

  • Assist in the preparation of annual budgets and periodic forecasts for cost centers and spend categories.

  • Work closely with business units to gather cost inputs and validate assumptions.

• Data Management & System Support

  • Enter and update cost data in financial systems and tools (primarily Workday Adaptive).

  • Assist with system reconciliations and data integrity checks.

• Process Improvement:

  • Recommend and implement process improvements to enhance cost tracking and reporting accuracy.

  • Support automation and standardization of cost analysis processes including by leveraging company-approved AI tools.

• Ad-hoc Analysis:

  • Conduct ad-hoc cost analysis and scenario modeling as required by management.

  • Support internal and external audit requests related to cost data.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, or related field.

• 1-3 years of experience in FP&A, cost analysis, or related finance roles.

• Strong analytical and quantitative skills.

• Proficiency in Microsoft Excel; experience with ERP systems (SAP, Oracle, Workday, Adaptive, etc.) and BI tools (Power BI, Tableau) is a plus.

• Excellent communication and interpersonal skills.

• Detail-oriented with strong organizational skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Professional certification (CMA, CPA, CFA) is an advantage.

• Experience in [IT / IT Infrastructure / Cloud Services] preferred.
   

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

About the Team

The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows.

The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professionals specializes in onboarding and customer adoption for our Excel add-ins, by developing, converting and validating financial models and library templates. 

About the Role

We are looking to hire an Analyst, Financial Modeling to join the growing Financial Modeling team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service by building financial models, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team helps build bespoke client model requests and maintain the template library using the excel add-ins tool. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.

Who You Are

Basic Requirements

• Post graduate degree in Finance, Accounting or similar. Professional qualification including Chartered Financial Analyst (CFA), FRM.

• An intelligent, articulate, consultative and confident professional with 1-3 years of client-facing experience.

• Have deep and proven expertise in finance and experience building financial models in excel with the ability to interpret financial data and conduct analysis.

• Knowledge of basic accounting concepts and a solid understanding of financial analysis terminology and best practices, such as DCF and financial statements.

• A keen eye for detail and an ability to sift through large data sets to extract meaningful information.

• Excellent time management skills, including the ability to work under pressure to meet tight deadlines.

• You enjoy being part of an entrepreneurial team and work diligently to help others when needed.

• Possess a customer-obsessed mindset and enjoy working through complex problems to find solutions.

• Strong communicator with the innate ability to distill and explain complex issues in simple terms.

• Advanced user of Microsoft Excel, PowerPoint and other Microsoft Office suite products.

• Strong analytical and quantitative skills.

• Effective communication and presentation abilities.

Preferred Requirements

• Experience working using CapIQ, Bloomberg or similar Excel add-ins

• Knowledge of VBA

• Ability to handle ambiguity, proactively identify challenges and present solutions 

• Have an interest in AI, technology and software applications

What You’ll Do

• Deliver a world-class customer experience.

  • Model Buildout: Work on custom model building for all the customers globally to ensure we deliver best in class customer experience. 

  • Model Accuracy: Ensure financial models are accurate, error-free, and reflect the business’s operational complexities.

  • Collaboration: Work closely with cross-functional internal teams to help clients maximize the value from our product offerings.

  • Documentation: Maintain comprehensive documentation of assumptions, methodologies, and formulas used in models.

  • Quality Assurance: Perform rigorous testing to validate model outputs and verify formula integrity.

  • Adaptability: Modify models to accommodate changing business circumstances, regulatory changes, or new data.

  • Problem-Solving: Address complex financial challenges by creating innovative solutions within the modeling framework.

  • Use Excel to produce high-quality models and reports for clients using AlphaSense add-in.

  • Create and present easy-to-understand models for clients

  • Deliver on predefined team targets including delivering outcomes with high quality and excellence.

  • Partner with internal teams to help clients maximize the value from AlphaSense product offerings.

• Be an expert on our product and continuously build your knowledge.

  • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge

  • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

  • Innovation: Work with product teams on new enhancements ideas/features for the template library.

  • Assist with special projects as assigned.

Value Engineer - Pune

The Role

We are looking for a Value Engineer to help scale Showpad’s first formal Value Engineering function. Your mission is to work in partnership with stakeholders listed able to prove the tangible ROI of our software for as many customers as possible. You will be responsible for distilling complex data into compelling financial narratives that demonstrate how Showpad drives revenue, saves time, and develops talent for our 1,400+ global customers.

Reporting to the VP of Revenue Enablement, you will be the bridge between raw data and executive-level business cases, helping our account teams turn customer performance into a quantitative success story.

Key Responsibilities

• Master the Showpad Value Realization Methodology: A framework Showpad GTM is enabled on to empower our ICs to diagnose customer maturity, identify success metrics, and build plans to get high value accounts towards ROI. This methodology will be foundational for the success of the Value Engineering
• Evolve the Value Engineering Blueprint: In partnership with the Revenue Enablement key stakeholders, you will help drive the strategy to scale Showpad’s global Value Engineering function from the ground up by being the analytical and operational backbone to the function.
• Manage the Value Assessment request funnel: In partnership with key Enablement stakeholders, manage the queue of requests for Value Engineering support, based on specific customer and account requirements/qualification. Produce each Value Assessment in accordance with the SLAs committed to Showpad GTM team members.
• Architect ROI Narratives: Translate Showpad platform data and customer-specific performance metrics into high-impact ROI narratives that prove the value of enablement and deliver them in a customer facing capacity as needed
• Operationalize Scalability: Work cross functionally with Enablement and Product Marketing to maintain self-service ROI calculators and value templates
• Full-Lifecycle Value Realization: Support the customer journey by conducting "Value Realization" assessments on an ongoing basis (vs one time events) for specific accounts to ensure customers are hitting KPIs well before the renewal
• Data Translation: Decipher complex, large-scale data sets and transform them into clear, visual, and persuasive narratives for both internal and external
• Strategic Seller Support: Work directly with Account Executives and Customer Success Managers on the value assessment plan and advise Showpad account teams on delivering results to C-suite audiences.
• Technical Subject Matter Expert: Act as a customer-facing expert to answer deep-dive technical questions regarding value assessment methodology and data integrity.
• Product Feedback Loop: Serve as a strategic partner to Product and Engineering, providing data-backed insights on which features are driving the highest measurable Advocate for insights and dashboards that you believe should be in the Product as a result of these findings.
• Fuel Advocacy: Collaborate with Customer Marketing to turn data-driven findings into powerful impact-based case studies and testimonials that fuel the advocacy funnel.

Qualifications

• Data Expertise: Deep background in data You are comfortable diving into large, raw data sets and distilling them into actionable business insights.
• The Track Record: Minimum 2+ years of relevant experience in Value Engineering, GTM Strategy, or a similar data-heavy revenue role.
• The Tech Stack: Proficiency with AWS ǪuickSight, Snowflake, and advanced Excel.
• Enablement Fluency: Familiarity with the Enablement landscape, Sales Tech, or Learning Management Systems (LMS).
• Executive Presence: Ability to remain composed and authoritative when defending complex financial models and ROI claims under scrutiny from executive stakeholders.
• The "Builder" Spirit: A proven track record of designing scalable solutions and a comfort with the ambiguity of building a department from the ground up.
• Collaborator Extraordinaire: This role is highly cross functional and will not own the strategy for the Value engineering function We are looking for a team player who can partner with key stakeholders to scale the Value Engineering function.
• Customer Centricity: A passion for proving Showpad ROI as well as measurable business results coming from Sales, Enablement and Marketing for our customers. Make our customers look great.

Position Overview 

We are looking for a professional to join our analytics Team in Pune, India. A successful candidate should be an analytically minded hands-on individual with a strong academic background, entrepreneurial spirit, and interest in data analytics. The position requires incumbent to leverage analytics and visualization tools to present information in a way that drives fact-based decision making. The incumbent should be expert in optimizing the data flows and understand the opportunities of new data sources in the context of integration into database/visualization platform.   

Our Analytics Team helps our clients across the globe, identify their highest-value prospects and customers and deliver relevant messages to those people using a census-level data stack and advanced tools for custom audience creation, extension (via look-alike models), and syndication to activation platforms. These capabilities represent an important part of our current business, with very strong growth potential. The team objective is to accelerate our growth, delivering strong revenue gains by attracting new clients and delighting current clients to retain and expand their engagement.  

The team support this goal through high-quality delivery and reporting on projects viz. campaign reporting, audience segmentation, look-alike modeling, audience activation, and closed-loop measurement of media outcomes (reach, frequency, sales impact, etc.). 

This role is based in Pune but will be supporting teams around the world  

Responsibilities

• Own the design, development, and maintenance of ongoing reports and dashboards on the key drivers of our business.
• Leverage analytics and visualization tools to present information in a way that drives fact-based decision making.
• Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions.  
• Collaborate with Business teams and data owners to maintain data integrity and compliance.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
• Manage on-time delivery of regular client/internal reports
  • Building reports from data warehouse
  • Review of completed reports for anomalies & discrepancies
  • Troubleshooting data issues/discrepancies
  • Ensure formatting & delivery parameters are met
• Investigate and understand the opportunities of new data sources in the context of integration into database/visualization platform.
• Support data cleansings & manipulation process including but not limited to:
  • Taxonomy classification
  • Conversion re-naming, grouping
  • Removal of test/ghost impressions 

Qualification - Required Skills 

• 3 to 5 years of experience in Analytics domain
• A bachelor’s degree in statistics, mathematics, econometrics, quantitative finance, actuarial science or engineering from a reputable university is a must
• Rich experience in data visualization tools such as Tableau / Power BI / Looker Willingness to work in night shifts
• Hands on experience in creating complex SQL Queries joining multiple datasets.
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
• Willing to work in night shifts.

Qualifications - Desired Skills 

• An ability and interest in working in a fast-paced, ambiguous and rapidly changing environment.
• Experience in developing requirements and formulating business metrics for reporting.
• Experience working with large datasets using Python is desirable
• Good hands-on MS-Excel. VBA would be a plus.
• Candidates who have understanding of media and marketing domain would be preferred 

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Principal, GTM Strategy (Sales Business Partner)

Location: US, EMEA

Reporting to: VP, GTM Strategy & Operations

About the Role

You are a senior Individual Contributor (IC) who acts as the "Strategic Diplomat" and key partner to our Regional VPs of Sales. You serve as the "connective tissue" between sales leadership goals and the technical Strategy & Operations engine, operating within the strategic framework set by the VP. VPs love you because you understand their world, and you drive value by translating their needs into data-driven strategy and automated solutions.

What You’ll Do

• Sales Business Partnering: Serve as a key strategic partner to the VPs, working in close alignment with the VP of GTM Strategy & Operations. You attend leadership meetings and translate qualitative field needs into quantitative requirements for the S&O team.
• Full-Funnel Oversight: You monitor the "Whole Number." You ensure VPs understand their retention benchmarks and have the data needed to protect their base.
• Field Innovation Scout: You are a key bridge to the Innovation team. You identify the manual tasks VPs and reps are facing and work with the Director of Insights and Innovation to scope the AI Agents required to address them.
• Specialized Executive Reporting: Own the "Last-Mile" reporting for Sales QBRs. You take core dashboards from the Insights team and "story-tell" the data for VPs.
• Enablement Liaison: Partner with the VP of Enablement to ensure that when a new process or AI tool is "released," the VPs are bought in and the coaching is aligned.
• Conflict Resolution: Support resolution of territory or quota disputes by preparing data-driven analyses and recommendations for the VP to review and action.

What You Bring

• Experience: 8+ years in Sales Operations, GTM Strategy, or Revenue Operations roles.
• Executive Presence: Strong ability to partner with VPs and present data-driven recommendations while maintaining strong working relationships.
• Generalist Mastery: You are a "Sales Ops Hero" who can think across Sales, CS, Marketing, and Finance datasets.
• Operational Grit: Willingness to get into the weeds to solve a VP's problem while having the discipline to hand off the long-term solution to the Pune COE.

About Showpad

At Showpad, we’re focused on empowering others to be at their best. As a global leader in AI-powered revenue effectiveness, we provide revenue teams with the platform they need to prepare sellers, engage buyers, and drive predictable revenue. Since our 2025 merger with Bigtincan, we have created the industry’s first unified platform specifically designed for complex, field-selling organizations, serving more than 2,000 customers across 50 countries.

As an employer, we provide our employees with opportunities to grow, make a meaningful impact, and bring their authentic selves to work. Our culture stems from our values, which center on achieving maximum impact for our customers and fostering global collaboration, diversity, and a genuine passion for innovation. We’re a team of authentic, good-natured ass-kickers, and we’ve been recognized as a top workplace by Built In Chicago and Inc. Magazine.

Why Join Us Now?

Showpad is powering the next generation of field selling success through accelerated innovation, expanded global reach, and a more holistic engine to drive growth and lasting value. You’ll join a team shaping what’s next, working with smart, driven people who care deeply about making an impact (and aren’t afraid to challenge the status quo).

Our Global Footprint

Founded in 2011, Showpad is a global company with 1,000+ people (post-merger) working from offices and regional hubs around the world including Chicago, Boston, Ghent, London, Munich, Brussels, San Francisco, and Sydney. We are consistently recognized as a Leader in the Forrester Wave™ and a “Customers’ Choice” by Gartner® Peer Insights.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

This organization participates in e-verify 

For more information on e-verify, click here

Role Overview

We're looking for a Product Manager to own and drive automation within our detection and mitigation systems. This role sits at the intersection of product strategy, data analysis, and machine learning operations, you'll be responsible for identifying opportunities to automate threat response, validating those opportunities through rigorous data analysis, and working closely with data scientists and engineers to bring automation solutions to production.

This is a hands-on, technically-oriented PM role. You'll spend significant time in the data yourself—validating hypotheses, understanding detection performance, and ensuring that automation investments deliver measurable impact against evolving attack patterns.

Key Responsibilities

Product Strategy & Roadmap

• Identify and prioritize automation opportunities based on attack trends, operational efficiency gains, and customer impact
• Define success metrics and track performance of automation features post-launch
• Build business cases grounded in quantitative evidence—expected detection improvements, false positive trade-offs, operational cost reductions

Data Analysis & Opportunity Validation

• Conduct hands-on analysis of detection data, traffic patterns, and attack signatures to identify automation opportunities
• Work with telemetry and truth data to validate that proposed automation will perform as expected before engineering investment

Cross-Functional Collaboration

• Partner with ML researchers & analysts to translate detection research into productized automation capabilities
• Work with engineering teams to scope, prioritize, and deliver automation features on schedule
• Collaborate with SOC and customer-facing teams to understand operational pain points and incorporate feedback into product direction

Stakeholder Engagement

• Communicate automation strategy and progress to executives, customers, and internal stakeholders
• Gather customer feedback and market insights to inform product direction
• Support sales and solutions teams with technical context on automation capabilities

Must Have

• 5+ years of product management experience in security, fraud prevention, or data-intensive B2B SaaS products
• Strong data analysis capability you're comfortable writing SQL, analyzing large datasets, and drawing actionable conclusions from ambiguous data
• Experience working with ML/data science teams: you understand how models are trained, validated, and deployed, and can translate research into product requirements
• Hands-On Technical Drive:You are able to  leverage LLMs and tools like Claude Code for analysis, prototyping and understanding code, and take ownership of complex problems, driving solutions forward with resourcefulness and urgency
• Technical fluency: able to engage deeply with engineers on system design, trade-offs, and feasibility
• Proven ability to define and ship products from concept through launch, with measurable business impact
• Excellent communication skills: able to articulate complex technical concepts to diverse audiences and build alignment across stakeholders

Nice to Have

• Experience in bot detection, fraud prevention, or cybersecurity domains
• Familiarity with detection systems, classification pipelines, or anomaly detection
• Proficiency with data tools beyond SQL (Python, notebooks, visualization tools)
• Experience with Agile methodologies (Scrum, Kanban) and tools like JIRA/Confluence
• Advanced degree in a technical or business field

This is a hybrid role based in Pune, India, with an expectation of three days per week in office. Relocation assistance is provided for candidates outside of Pune.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snap and Meta.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• Beautiful office space with many perks 
• Robust benefits package
• Provident Fund
• Accident Insurance
• Flexible working hours and work from home days to support personal well-being and mental health

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

#LI-Midsenior #LI-Hybrid

General Summary

The UX Researcher is an individual contributor responsible for delivering quality research insights for features and projects while developing research expertise and impact. This role handles standard research studies independently—from scoping and planning to execution and synthesis—collaborates with UX design, product, and engineering teams to inform roadmaps, and contributes to the overall quality of the team's insights. The UX Researcher works with guidance on complex or ambiguous problems, learns from senior team members, and grows capabilities across various research methodologies and data analysis techniques. This role requires solid research skills, effective communication of findings, and the ability to balance user needs with technical and business constraints.

Essential Duties & Responsibilities

• Delivers quality research insights for features and projects with appropriate guidance on complex or sensitive topics.
• Handles standard research studies independently, from initial scoping and participant recruitment through to execution and final synthesis.
• Creates research plans, information architectures (for testing), and data models aligned with product and business goals.
• Lead end-to-end IA projects to improve the structural organization of features.
• Triangulate data from various sources (qualitative logs, survey results, or usage data) within Excel.
• Collaborates with UX designers, product managers, and engineers throughout the product lifecycle to ensure user evidence informs technical and roadmap decisions.
• Conducts generative and evaluative user research and applies insights to help the team make informed product decisions.
• Uses research repositories correctly and maintains the consistency and findability of organizational knowledge.
• Creates research reports, journey maps, and personas to clearly communicate user needs, pain points, and mental models.
• Conducts usability testing independently and provides prioritized recommendations for iterative design improvements.
• Participates in research and design reviews, providing and receiving constructive feedback on methodology and synthesis.
• Represents user needs and behavioral data in project planning, sprint grooming, and feature discussions.
• Presents research findings clearly to the team and stakeholders, using storytelling to build empathy and drive action.
• Stays current with research methodologies, analysis tools, and behavioral science best practices.
• Documents research rationale, participant demographics, and raw data appropriately to ensure ethical standards and auditability.
• Responds to stakeholder feedback constructively, refining research questions or deep-diving into data to address business concerns.
• Contributes ideas to improve team research processes, such as streamlining recruitment or improving report templates.

Knowledge, Skills, and/or Abilities Required

• Solid competency across UX research disciplines, including study scoping, interview moderation, survey design, and qualitative synthesis with the ability to handle standard research projects independently.
• Developing strategic thinking with a clear understanding of how research insights connect to product goals and business KPIs.
• Experience using Jira to manage personal workflows and provide transparent status updates to cross-functional partners.
• Experience contributing to the documentation of new research processes and SOPs within Confluence.
• Advanced understanding of Information Architecture (labeling, navigation, and search).
• Expertise in Excel Pivot Tables and data manipulation to support complex synthesis and reporting.
• Ability to utilize PowerBI to validate research hypotheses with behavioral data.
• Deep understanding of user needs and project constraints, with the ability to design studies that provide high-value data within tight timelines or technical limitations.
• Experience using and contributing to research repositories (Marvin), ensuring that data is correctly tagged, organized, and accessible for the wider team.
• Capability in conducting mixed-methods research, effectively reviewing quantitative data (from Pendo) and applying those insights to qualitative discovery.
• Ability to collaborate effectively with product and engineering teams, ensuring that research findings are translated into clear technical requirements or design iterations.
• Clear communication skills with the ability to present findings to stakeholders and explain the "so-what" behind user behaviors.
• Proficient use of research tools, including Maze for unmoderated testing and FigJam for mapping, with highly organized and repeatable workflows.
• Ability to work independently on standard projects while proactively seeking guidance on complex methodological or political problems.
• Demonstrated commitment to research quality, data ethics, and the principles of user-centered design.
• Strong collaboration skills, adaptability, and a willingness to learn advanced research techniques or specialized domain knowledge.

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Social Sciences, Cognitive Science, or a related behavioral science field.
• 4+ years of professional experience in a dedicated UX Research role, with a portfolio demonstrating solid skills in end-to-end research project management.
• Demonstrated competency in core research disciplines, including generative discovery, evaluative testing, survey methodology, and mixed-methods analysis.
• Experience delivering research work through the full project lifecycle, from initial stakeholder intake and study design to final analysis and executive presentation.
• Track record of effective collaboration with UX Design, Product, and Engineering teams, ensuring that research insights are integrated into the product roadmap and technical specifications.
• Proficiency in leveraging a modern research stack, including using Marvin for long-term insight management, Maze for scalable testing, and Pendo for quantitative validation.
• Ability to operate within professional project management frameworks, including managing project tasks in Jira and documenting/following team SOPs within Confluence.
• Track record of using Excel as a core tool for managing the research lifecycle and analyzing multi-source data.

Working Conditions

• Hybrid - Pune / Mumbai / Bangalore depending on location
• Minimal travel, occasional team meetings
• Mid-level IC position requiring good judgment and effective collaboration

What You Will Do and Learn

We are looking for an Anaplan Senior Associate to join our Anaplan Delivery Team!

As an Anaplan Senior Associate, you will help some of the world’s most well-known organizations solve business challenges through Enterprise Performance Management. With the opportunity to build your Anaplan expertise by obtaining recognized certifications, you will implement Anaplan as a ‘Best in Cloud’ solution for Finance, Supply Chain and Sales.

Ideal candidates will be able to:

• Interact directly with clients to extract their needs
• Translate existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional models.
• Functional Knowledge of Financial Planning & Analysis processes, Supply chain, Sales performance management or workforce planning.
• Analyze customer needs, design, configure, and test customer solutions
• Maintain effective working relationships with team members
• Mentor Analysts with domain knowledge and configuration questions
• Assist with configuration reviews to provide useful feedback
• Contribute to project and team documentation
• Deliver Anaplan training to our clients
• Stay current with latest Anaplan technologies and best practices within the industry

 Qualifications:

• 7+ years of exp with minimum 5 years of hands-on Modelling Experience in Anaplan (with exposure to a minimum of 2 end-to-end implementations on Anaplan) focused on either FP&A, SCM or SPM uses cases
• 4+ years hands on modeling experience in Anaplan projects, including implementations, upgrades, roll outs and/or support.
• Experience with enterprise performance management, digital transformation, enabling big data / cloud-based analytics strategies (preferred)
• Deep domain and solutioning background with ability to take charge of detailed architecture designs in either or combination of the following: FP&A, SCM or SPM.
• Deep understanding of multi-dimensional modeling, and experience in translating business requirements
• Curious individual with strong initiative and ability to work in a self-directed environment.
• Willingness to learn and ramp-up in new technologies and business functions.
• Ability to have direct discussions with stakeholders to understand their needs and then design, develop, maintain, and elaborate planning models. 
• Proficient with Excel spreadsheet modeling, Excel formulas and functions
• Demonstrated ability to innovate and drive change.
• Team player who possesses strong quantitative and analytical skills, has experience building financial models and enjoys solving and streamlining complex business problems.
• Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently.
• Experience working in an onshore-offshore development model.
• Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily.
• Someone that embraces diversity, and values people not just for what they do but who they are.

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, and accidental cover
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology, wellness, internet, and meal allowance
• Annual training allowance program

What You Will Do and Learn

We are looking for an Anaplan Associate to join our Anaplan Delivery Team!

As an Anaplan Associate, you will help some of the world’s most well-known organizations solve business challenges through Enterprise Performance Management. With the opportunity to build your Anaplan expertise by obtaining recognized certifications, you will implement Anaplan as a ‘Best in Cloud’ solution for Finance, Supply Chain and Sales.

Ideal candidates will be able to:

• Interact directly with clients to extract their needs
• Translate existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional models.
• Functional Knowledge of Financial Planning & Analysis processes, Supply chain, Sales performance management or workforce planning.
• Analyze customer needs, design, configure, and test customer solutions
• Maintain effective working relationships with team members
• Mentor Analysts with domain knowledge and configuration questions
• Assist with configuration reviews to provide useful feedback
• Contribute to project and team documentation
• Deliver Anaplan training to our clients
• Stay current with latest Anaplan technologies and best practices within the industry

 Qualifications:

• 5-7 years of exp with minimum 5 years of hands-on Modelling Experience in Anaplan (with exposure to a minimum of 2 end-to-end implementations on Anaplan) focused on either FP&A, SCM or SPM uses cases
• 4+ years hands on modeling experience in Anaplan projects, including implementations, upgrades, roll outs and/or support.
• Experience with enterprise performance management, digital transformation, enabling big data / cloud-based analytics strategies (preferred)
• Deep domain and solutioning background with ability to take charge of detailed architecture designs in either or combination of the following: FP&A, SCM or SPM.
• Deep understanding of multi-dimensional modeling, and experience in translating business requirements
• Curious individual with strong initiative and ability to work in a self-directed environment.
• Willingness to learn and ramp-up in new technologies and business functions.
• Ability to have direct discussions with stakeholders to understand their needs and then design, develop, maintain, and elaborate planning models. 
• Proficient with Excel spreadsheet modeling, Excel formulas and functions
• Demonstrated ability to innovate and drive change.
• Team player who possesses strong quantitative and analytical skills, has experience building financial models and enjoys solving and streamlining complex business problems.
• Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently.
• Experience working in an onshore-offshore development model.
• Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily.
• Someone that embraces diversity, and values people not just for what they do but who they are.

We take care of you!

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way.  We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community.  Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, and accidental cover
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology, wellness, internet, and meal allowance
• Annual training allowance program

ABOUT WONGDOODY  

We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build anything we can imagine, and to deliver it anywhere in the world. 

Brand Engagement: we create fully integrated campaigns that live on the largest media stages. Customer Experience: we design next-generation products, services and experiences that drive brand engagement and growth end to end. Commerce: we believe there is no store of the future, only the consumer of the future. 

To learn more about us and see our work visit https://wongdoody.com/. To learn more about job opportunities, please visit our Careers page at http://www.wongdoody.com/careers/ 

ROLE SUMMARY 

We are looking for a driven Service Design Lead who thrives on solving complex challenges. You are a strategic thinker—always on the lookout for interesting insights to bring the work and thinking to the next level, and you take a holistic approach and inspire those around you to look at end-to-end human experience beyond simply a product being created. 

The role reports into WongDoody’s Head of Service Design in Inida. The ideal candidate for this role is a true practitioner, who is adept at engaging clients from c-suite to product owners on how service design and human-centric strategic thinking can help solve their challenges. You must be comfortable with leading workshops with clients, collaborating with designers, developers and BAs, and planning and executing research. 

As a Service Design Lead, you will play a critical role in shaping and improving the end-to-end experiences for our customers by leading service design initiatives across the organization. You will be responsible for developing and implementing service design strategies that align with business objectives and customer needs. This role requires a deep understanding of design thinking, human-centered design principles, and the ability to collaborate effectively with cross-functional teams to drive innovation and excellence in service delivery. 

RESPONSIBILITIES 

• Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data 

• Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts 

• Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes  

• Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables 

• Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope 

• Own and grow client relationships 

• Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables 

• Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction 

• Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product  
• Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques 

QUALIFICATIONS 

• Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role  

• A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies 

• Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships 

• The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment 

• A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences 

• A proactive, can-do attitude, sense of humour and a desire to drive the business forward! 

ADDITIONAL INFORMATION 

TO APPLY: For full consideration please upload a CV and links to your portfolio.  

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are intentional about creating a space which not only celebrates and embraces, but also reflects the diversity of the world we live in. Candidates from diverse backgrounds strongly encouraged to apply. 

All your information will be kept confidential according to EEO guidelines.