Product Designer (UX)

Creating clarity. Designing for scale. Delivering customer‑centric simplicity.

WHAT WE NEED FROM YOU

• A passion for long‑term product development, contributing to larger conceptual frameworks as well as smaller incremental improvements.
• Experience translating business needs into customer‑centric, omni‑platform design solutions.
• Ability to work with complex UX logic, system flows, and interaction patterns, simplifying complexity without losing nuance.
• Strong attention to detail, capable of producing clear, structured UX documentation and specifications that support engineering handover.
• Experience collaborating in multi‑disciplinary teams, while confidently owning individual workstreams.
• Excellent communication skills—able to clearly articulate design decisions verbally and produce polished written documentation in English.
• Confidence designing within an established design system, ensuring alignment with accessibility standards.

WHAT YOU'LL DO

• Create detailed, user‑centred UX designs, flows, wireframes, and logic diagrams for features across multiple digital platforms.
• Develop comprehensive wiki‑style specification documents that ensure clarity, consistency, and development readiness.
• Analyse existing product behaviour, design patterns, and context to refine experiences and ensure system coherence.
• Work closely with designers, product managers, developers, and other disciplines to validate design decisions and ensure alignment.
• Deliver solutions that scale across multi‑brand and multi‑lingual markets, maintaining consistency across ecosystems.
• Help champion clarity across teams, supporting communication and driving shared understanding around proposed experiences.
• Ensure designs meet accessibility requirements and leverage the design system effectively.

WHAT YOU'RE LIKE

You are a detail‑driven, analytical design thinker who thrives when solving complex UX challenges. You bring structure and clarity to ambiguous problems and have a natural instinct for turning business needs into intuitive experiences. You care deeply about documentation quality and consistency across platforms—and you believe great design is shaped by collaboration, iteration, and communication. You’re proactive, communicative, thoughtful, and committed to elevating the craft of product design.

WHAT YOU'VE GOT

• Strong expertise designing in Figma, including components, flows, prototyping, and system‑aligned design.
• Proven ability to produce high‑quality UX documentation, writing with clarity, logic, and detailed references to Figma outputs.
• Experience contributing to or working within design systems and meeting accessibility guidelines.
• Strong problem‑solving abilities with an analytical mindset and attention to detail.
• Ability to work collaboratively within agile, cross‑functional teams, while owning end‑to‑end design topics independently.
• Proactive communicator, able to share design thinking with both designers and non‑design stakeholders.

ABOUT US

We are WONGDOODY. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognized as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognize that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

We're just getting started. See how we're making an impact: https://www.wongdoody.com/work

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

ABOUT WONGDOODY  

We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build anything we can imagine, and to deliver it anywhere in the world. 

Brand Engagement: we create fully integrated campaigns that live on the largest media stages. Customer Experience: we design next-generation products, services and experiences that drive brand engagement and growth end to end. Commerce: we believe there is no store of the future, only the consumer of the future. 

To learn more about us and see our work visit https://wongdoody.com/. To learn more about job opportunities, please visit our Careers page at http://www.wongdoody.com/careers/ 

ROLE SUMMARY 

We are looking for a driven Service Design Lead who thrives on solving complex challenges. You are a strategic thinker—always on the lookout for interesting insights to bring the work and thinking to the next level, and you take a holistic approach and inspire those around you to look at end-to-end human experience beyond simply a product being created. 

The role reports into WongDoody’s Head of Service Design in Inida. The ideal candidate for this role is a true practitioner, who is adept at engaging clients from c-suite to product owners on how service design and human-centric strategic thinking can help solve their challenges. You must be comfortable with leading workshops with clients, collaborating with designers, developers and BAs, and planning and executing research. 

As a Service Design Lead, you will play a critical role in shaping and improving the end-to-end experiences for our customers by leading service design initiatives across the organization. You will be responsible for developing and implementing service design strategies that align with business objectives and customer needs. This role requires a deep understanding of design thinking, human-centered design principles, and the ability to collaborate effectively with cross-functional teams to drive innovation and excellence in service delivery. 

RESPONSIBILITIES 

• Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology and data 

• Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners to deliver top quality strategic and creative outputs on projects and accounts 

• Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes  

• Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables 

• Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope 

• Own and grow client relationships 

• Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables 

• Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction 

• Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product  
• Contribute to the development of service design practice tools, methodologies and applications and inspire innovative approaches and techniques 

QUALIFICATIONS 

• Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role  

• A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies 

• Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships 

• The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment 

• A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences 

• A proactive, can-do attitude, sense of humour and a desire to drive the business forward! 

ADDITIONAL INFORMATION 

TO APPLY: For full consideration please upload a CV and links to your portfolio.  

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are intentional about creating a space which not only celebrates and embraces, but also reflects the diversity of the world we live in. Candidates from diverse backgrounds strongly encouraged to apply. 

All your information will be kept confidential according to EEO guidelines.