Partner Enablement Lead

Reports to: VP of Global Revenue Enablement

Key Stakeholder: VP of Partnerships

About Showpad

Showpad is the market-leading Enablement solution that trusted global brands use to unite their revenue teams, deliver superior customer experiences, and drive seller effectiveness. Over 1,400 customers across the globe count on Showpad to help sellers sell the way buyers want to buy, to save sellers time on non-revenue generating tasks, and to ensure organizations invest in developing their most important asset: their people.

Since our inception in 2011, we have taken one thing very seriously: culture. We are passionate, bold, humble, and authentic. We empower each team member to achieve maximum impact and to be their true selves. We take ownership, and we also take vacations. We take serious care of our people, but never take ourselves too seriously.

The Role

We are looking for a Partner Enablement Lead to be the architect and operator of our channel growth strategy. You will sit at the intersection of Enablement and Partnerships, ensuring our global partners are as equipped, confident, and effective as our internal sellers.

Initially, this is a "hands-on-keyboard" operational role focused on building the infrastructure of our partner ecosystem. However, as the channel matures, you will have the opportunity to transition into a highly strategic leader, shaping how Showpad scales through the channel globally.

Core Responsibilities

• Infrastructure & Operations: Stand up and manage a world-class Partner Portal. You will own the content and instance governance strategy for onboarding and continuous development to ensure partners hit incremental revenue targets.
• Content Adaptation: Translate Showpad’s internal enablement of high-impact content and learning experiences into a format that resonates with and empowers external partners.
• Gap Analysis & Creation: Use your subject matter expertise to identify where internal content falls short for a partner audience; create new, bespoke learning paths where gaps exist.
• Onboarding Excellence: Partner closely with the VP of Partnerships to ensure every new partner has a seamless, high-value transition into the Showpad ecosystem.
• Product Readiness: Coordinate with Product Marketing and RevOps to ensure partners are fully enabled on all flagship and minor product releases simultaneously with internal teams.
• Regional Synergy: Act as the bridge between Showpad’s regional sellers and new partner motions, facilitating the enablement needed to make co-selling a success.
• Data-Driven Optimization: Use performance data and KPIs to track "sell-through" success. You won't just report data; you’ll use it to identify opportunities to improve processes and selling motions.
• Showpad Platform Proficiency: Become a master of the Showpad tool, as well as our internal content governance strategy. Use this skill set to design and deliver "End User" training programs for partner Individual Contributors (ICs). Your mission is to drive high platform adoption and mastery, turning Showpad's technology into a competitive advantage that scales revenue in our key investment regions.

Qualifications

• The Experience: 3+ years in enablement leadership, GTM strategy, or enablement consulting.
• The Channel Lens: At least 1 year specifically in a partnership or partner enablement role. You understand the unique nuances of indirect selling.
• Enablement Software Knowledge: A minimum of 1 year hands on admin experience with an enablement software or LMS
• Scaling Mindset: A proven passion for scaling companies through channel sales motions and a track record of driving enablement results that align directly with Revenue KPIs.
• Solution Selling: Experience in complex solution selling (not just transactional products) and the ability to engage comfortably with executive decision-makers.
• The "Builder" Spirit: You are comfortable with ambiguity. You don’t just follow a playbook; you enjoy designing the scalable solutions that become the playbook.
• Communication: Exceptional communication skills with the ability to influence cross-functional stakeholders across Enablement, Marketing, and Sales.

Why we will be a good fit for you

• Be  a part of a performance driven and innovative team that is designing the future of Revenue Enablement 
• Work with a wide range of internal stakeholders as well as a diverse group of clients across different regions and sectors
• Build content and provide solutions that will have lasting impact on our customers enablement functions trajectory 
• Be a part of an organization that customers love, as evidenced by our consistently high customer NPS and CSAT scores
• Comprehensive benefits, competitive salary and opportunities for growth and development

Why Join Showpad?

At Showpad, you’ll be using the very platform you are enabling. You’ll have the unique opportunity to showcase the "power of Showpad" to our partners, using our own industry-leading technology to build the best partner experience in the SaaS world.

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

Role Summary

We are seeking a Principal Engineer (.NET) to lead the architecture, design, and delivery of scalable, high-performance SaaS platforms. This role merges technical expertise with strategic leadership, ensuring robust system design and engineering excellence while facilitating communication between our Pune and Boston (US) teams.

As a senior technical leader, you will oversee complex team initiatives, set architectural direction, and guide the development of solutions using the Microsoft technology stack.

Product & Technical Context

• Large-scale SaaS / enterprise platforms
• Backend: .NET / .NET Core (C#), ASP.NET Core, Entity Framework ● Architecture: Microservices, distributed systems, event-driven architecture ● Cloud: Microsoft Azure (preferred) or AWS.

Infrastructure & Tools:

• Azure Kubernetes Service (AKS), App Services
• Azure SQL, NoSQL databases
• Messaging systems (Service Bus / Kafka / RabbitMQ)
• CI/CD (Azure DevOps / GitHub Actions)
• Frontend: Angular / React (ecosystem awareness preferred)

Key Responsibilities

Architecture & System Design

• Lead system-level architecture and design for complex distributed systems.
• Develop AI-powered features that utilize large language models to enhance user workflows.
• Translate business requirements into scalable, secure, and maintainable solutions.
• Define and implement:
• Microservices architecture
• API-first design
• Event-driven systems

• Produce and maintain:
• High-Level Designs (HLDs), Low-Level Designs (LLDs)
• Architecture diagrams
• Technical documentation

• Ensure systems meet non-functional requirements:
• Scalability, performance, availability, security

Technical Leadership & Execution

• Drive architecture discussions and technical decisions across teams.
• Act as the go-to expert for the .NET ecosystem and system design.
• Stay hands-on with coding and solutioning as needed.
• Own the delivery of large-scale, cross-team initiatives.

Engineering Excellence & Best Practices

• Define and enforce:
• Coding standards
• Design patterns
• Testing strategies
• CI/CD best practices

• Ensure high-quality, maintainable, and performant codebases.
• Promote the adoption of modern engineering practices and tools.

Cloud & Infrastructure

• Architect and optimize solutions on Microsoft Azure.
• Work with:
• AKS / Kubernetes
• Azure services (App Services, Functions, Storage, Networking).
• Ensure:
• Cost optimization
• Performance tuning
• High availability and fault tolerance

Problem Solving & Decision Making

• Address complex technical challenges at scale.
• Conduct buy vs build analysis.

Make decisions considering:

• Performance
• Cost
• Maintainability
• Long-term scalability

Leadership & Mentorship

• Mentor engineers across teams and levels.
• Drive technical excellence and knowledge sharing.
• Support team growth, hiring, and succession planning.
• Serve as a technical role model within the organization.

Collaboration & Stakeholder Management

• Collaborate closely with:
• Product managers
• Engineering leaders
• Business stakeholders

• Align technical solutions with business goals.
• Effectively communicate complex technical concepts to stakeholders.

Required Skills & Experience

• 10+ years of experience in software engineering.
• Strong expertise in:
• C# / .NET / .NET Core / ASP.NET Core.

• Proven experience in:
• Designing scalable distributed systems.
• Microservices architecture.
• API design and integrations.

• Hands-on experience with:
• Microsoft Azure (must-have).
• Kubernetes / Docker.
• CI/CD pipelines.

• Strong understanding of:
• Design patterns & architecture principles.
• Performance optimization.
• High availability & fault tolerance.

• Experience with:
• SQL (Azure SQL / SQL Server).
• NoSQL databases.
• Messaging systems.

What Success Looks Like

• Scalable and well-architected systems that support business growth.
• Strong engineering practices adopted across teams.
• High system reliability, performance, and maintainability.
• Teams empowered through strong technical leadership and mentorship.

Why This Role Matters

This is a high-impact leadership role where you will define architecture at scale, influence multiple teams, and shape the technical direction of critical platforms. You will play a vital role in ensuring long-term system sustainability, innovation, and engineering excellence.

Value Engineer - Pune

The Role

We are looking for a Value Engineer to help scale Showpad’s first formal Value Engineering function. Your mission is to work in partnership with stakeholders listed able to prove the tangible ROI of our software for as many customers as possible. You will be responsible for distilling complex data into compelling financial narratives that demonstrate how Showpad drives revenue, saves time, and develops talent for our 1,400+ global customers.

Reporting to the VP of Revenue Enablement, you will be the bridge between raw data and executive-level business cases, helping our account teams turn customer performance into a quantitative success story.

Key Responsibilities

• Master the Showpad Value Realization Methodology: A framework Showpad GTM is enabled on to empower our ICs to diagnose customer maturity, identify success metrics, and build plans to get high value accounts towards ROI. This methodology will be foundational for the success of the Value Engineering
• Evolve the Value Engineering Blueprint: In partnership with the Revenue Enablement key stakeholders, you will help drive the strategy to scale Showpad’s global Value Engineering function from the ground up by being the analytical and operational backbone to the function.
• Manage the Value Assessment request funnel: In partnership with key Enablement stakeholders, manage the queue of requests for Value Engineering support, based on specific customer and account requirements/qualification. Produce each Value Assessment in accordance with the SLAs committed to Showpad GTM team members.
• Architect ROI Narratives: Translate Showpad platform data and customer-specific performance metrics into high-impact ROI narratives that prove the value of enablement and deliver them in a customer facing capacity as needed
• Operationalize Scalability: Work cross functionally with Enablement and Product Marketing to maintain self-service ROI calculators and value templates
• Full-Lifecycle Value Realization: Support the customer journey by conducting "Value Realization" assessments on an ongoing basis (vs one time events) for specific accounts to ensure customers are hitting KPIs well before the renewal
• Data Translation: Decipher complex, large-scale data sets and transform them into clear, visual, and persuasive narratives for both internal and external
• Strategic Seller Support: Work directly with Account Executives and Customer Success Managers on the value assessment plan and advise Showpad account teams on delivering results to C-suite audiences.
• Technical Subject Matter Expert: Act as a customer-facing expert to answer deep-dive technical questions regarding value assessment methodology and data integrity.
• Product Feedback Loop: Serve as a strategic partner to Product and Engineering, providing data-backed insights on which features are driving the highest measurable Advocate for insights and dashboards that you believe should be in the Product as a result of these findings.
• Fuel Advocacy: Collaborate with Customer Marketing to turn data-driven findings into powerful impact-based case studies and testimonials that fuel the advocacy funnel.

Qualifications

• Data Expertise: Deep background in data You are comfortable diving into large, raw data sets and distilling them into actionable business insights.
• The Track Record: Minimum 2+ years of relevant experience in Value Engineering, GTM Strategy, or a similar data-heavy revenue role.
• The Tech Stack: Proficiency with AWS ǪuickSight, Snowflake, and advanced Excel.
• Enablement Fluency: Familiarity with the Enablement landscape, Sales Tech, or Learning Management Systems (LMS).
• Executive Presence: Ability to remain composed and authoritative when defending complex financial models and ROI claims under scrutiny from executive stakeholders.
• The "Builder" Spirit: A proven track record of designing scalable solutions and a comfort with the ambiguity of building a department from the ground up.
• Collaborator Extraordinaire: This role is highly cross functional and will not own the strategy for the Value engineering function We are looking for a team player who can partner with key stakeholders to scale the Value Engineering function.
• Customer Centricity: A passion for proving Showpad ROI as well as measurable business results coming from Sales, Enablement and Marketing for our customers. Make our customers look great.

Lead Salesforce Developer

We are looking for a highly skilled Lead Salesforce Developer to thrive as part of a small team. Your primary focus will be hands-on, mission-critical development, leveraging your mastery of the Apex programming language. You will be responsible for the "heavy lifting" — writing high-quality, bulkified Apex, developing Lightning Web Components (LWC), and ensuring the technical health of our Salesforce platform alongside your teammate.

Key Responsibilities

• Apex-First Development: Write clean, well-tested, and bulkified Apex code for complex business logic, triggers, and controllers, prioritizing performance and maintainability.
• Component Building: Develop and maintain responsive user interfaces using Lightning Web Components (LWC).
• Solution Implementation: Collaborate on the design and implement scalable, well-architected solutions that utilize both programmatic and declarative features.
• Platform Governance: Enforce coding standards, manage metadata, and actively participate in DevOps processes (Git, CI/CD) with team members.
• System Integration: Implement robust integrations between Salesforce and our external tech stack using APIs and middleware.
• Data Strategy: Maintain data integrity and security models (Shield/Sharing) to ensure the system remains performant as we scale.

Requirements

• Experience: 8–12+ years in the Salesforce ecosystem, with a deep focus on hands-on development.
• Certifications: Platform Developer II is required. Application or System Architect certification is a plus.
• Apex Mastery: Deep expertise in programmatic Salesforce, including Triggers, Controllers, Asynchronous Apex, and comprehensive Unit Testing.
• LWC Expertise: Proven ability to build complex, responsive user interfaces using Lightning Web Components (LWC).
• Declarative Excellence: Expert understanding of the Salesforce platform, knowing precisely when to utilize Flow versus custom Apex code for maintainability.
• Integrations: Expert knowledge of implementing integrations using REST/SOAP APIs, JSON, and OAuth.
• Security: Advanced understanding of the Salesforce Sharing Model, Profiles, Permission Sets, and Field Level Security as they pertain to code security.
• Collaboration & Shared Ownership: A proven ability to work effectively on a small, high-output team, sharing responsibilities and maintaining code quality standards across the team.
• Pragmatism: You build for 2 years from now, not 20 years from now. You value speed-to-market without sacrificing system health.
• Communication: The ability to clearly articulate technical solutions and challenges, including explaining technical debt to stakeholders and defining requirements within the team.

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Strategy & Operations Analyst (Partnerships)

Role Summary

We are seeking a high-caliber Strategy & Operations Analyst to join our global Ops team, based in Pune. You will be the dedicated strategic engine for our Partnerships organization. While you report directly into the Strategy & Ops pillar to maintain operational independence, you will act as the "right hand" to the VP of Partnerships.

Your mission is to move beyond simple reporting. You will leverage AWS QuickSight to build a world-class analytics suite that drives partner accountability, accurate revenue forecasting, and data-backed strategic pivots.

Key Responsibilities

1. Strategic Analytics & QuickSight Governance

• Advanced Visualizations: Design, develop, and maintain high-impact dashboards in Salesforce and AWS QuickSight to track the global partnership pipeline and revenue.
• Metric Standardization: Define and govern partnership KPIs (e.g., Attributed ARR, Partner ROI, Ecosystem Health) to ensure the VP of Partnerships is looking at the most accurate data.
• Data Engineering Liaison: Partner with Central Data/Engineering teams to ensure the necessary data schemas are optimized for QuickSight SPICE engines.

2. Forecasting & Executive Planning

• Revenue Modeling: Build and iterate on complex forecasting models that predict partner-led growth with high precision.
• Strategic Deep-Dives: Perform ad-hoc analysis for the VP of Partnerships to evaluate new market entries, tiering adjustments, or incentive program efficacy.
• Accountability Frameworks: Establish "Early Warning Systems" in data to identify underperforming partners or stalling pipelines before they impact the quarterly target.

3. Operational Excellence (The "Bridge")

• Cross-functional Alignment: Act as the objective voice between Partnerships, Finance, and Sales to resolve attribution disputes and ensure "one version of the truth."
• Process Automation: Streamline the flow of partner data from CRM (Salesforce/HubSpot) into the AWS ecosystem to minimize manual reporting overhead.

Required Skills & Qualifications

• Experience: 2–5 years in Strategy & Ops, Sales Ops, or Business Intelligence—ideally within a global SaaS or high-growth tech firm.
• Technical Mastery:
• BI: Expert-level proficiency in AWS QuickSight (calculated fields, parameters, and dashboard publishing).
• Data: Strong SQL skills (CTEs, Window Functions) for data preparation.
• Modeling: Advanced Excel/Google Sheets for financial modeling and scenario planning.
• Soft Skills:
• Stakeholder Management: Ability to partner with a VP-level stakeholder while maintaining the reporting independence of the Ops team.
• Skepticism & Accuracy: A "trust but verify" mindset regarding data; you don't take CRM entries at face value.

Summary:

The Senior Business Intelligence Analyst plays a pivotal role in driving data-driven decision-making across the organization. This role is responsible for developing dynamic dashboards, delivering actionable insights, and ensuring the effective use of analytics tools to support strategic objectives.

Responsibilities:

• Develop, maintain, and enhance Amazon Quicksight dashboards and reports to provide visibility into key business metrics.
• Analyze GTM data to deliver insights that improve decision-making and drive business outcomes.
• Create robust data models to streamline reporting and ensure alignment with strategic objectives.
• Design, implement, and manage weekly, monthly, and quarterly scorecards and forecasts for leadership.
• Partner with Sales, Marketing, and Customer Experience teams to ensure reporting aligns with business needs.
• Lead the administration and enhancement of Quicksight and other BI platforms to ensure scalability and usability.
• Provide provocative presentations to key stakeholders to advance understanding and strategy through compelling visuals.
• Educate GTM teams on how to use BI tools effectively, fostering a data-driven culture.
• Develop standardized reports and packages that provide field teams with the insights they need to succeed.
• Respond to requests for deep-dive analyses to uncover trends, opportunities, or risks.

Required Skills & Experience:

• 4+ years in Business Intelligence, Data Analytics, or a related field, with hands-on expertise in AWS Quicksight.
• Proficiency in SQL, Python, dbt, data modeling, data visualization, and advanced Excel/Google Sheets for modeling and analysis.
• Experience with AWS Quicksight/Athena/S3/Lambda, Gitlab, VSCode, Salesforce CRM, Google Sheets, Google Slides.
• Preferred experience with Fivetran.
• Strong ability to interpret data, identify trends, and translate findings into actionable strategies.
• Exceptional attention to detail and a knack for solving complex business problems.
• Ability to clearly convey insights and recommendations to both technical and non-technical stakeholders.
• Bachelor’s degree in Data Science, Computer Science, Analytics, or a relevant/equivalent field.
• Working knowledge of SaaS metrics (Bookings, Pipeline, Churn, NRR, GRR, LTV, ARR, CAC, etc.) and Revenue Forecasting.
• Bonus points for experience with other BI tools (e.g., Tableau, Power BI) and domain expertise in revenue enablement, GTM/sales operations, professional services reporting, customer intelligence, or churn prediction models.

L2 Engineer

Role Summary

We are looking for a Software Engineer (L2) to support a mature document automation SaaS product as it enters its final lifecycle phase. 

This role focuses on learning the system, contributing to stability and maintenance, and supporting incident resolution and small improvements while gaining hands-on experience across the stack, helping ensure the platform remains reliable and maintainable.

Product & Technical Context

• SaaS platform for generating Office (Word, Excel, PowerPoint) and PDF documents 
• Hosted on Microsoft Azure, running containerized workloads on AKS
• Backend: .NET (C#), Entity Framework, Azure SQL
• Frontend: Angular (ADS design system)
• Infrastructure includes Azure services such as:
• Azure Kubernetes Service Cluster,  Azure SQL Databases 
• Blobs and Table Storage 
• Azure Application Gateway, Traffic Manager
• Application Insights, Networking (VNet, NSG, etc.) 
• Entra ID (formerly Azure AD), Azure Key Vault

Key Responsibilities

Technical Contribution & Execution

• Contribute to bug fixes, small enhancements, and maintenance across the platform
• Write clean, maintainable code with guidance from senior engineers
• Assist in implementing changes - backend (.NET), database, and frontend (Angular)
• Follow best practices for code quality, testing, and debugging

Incident Management & Reliability

• Support production incident investigation and resolution
• Assist in debugging issues using logs and monitoring tools 
• Help implement fixes and follow root cause analysis practices

System Maintenance & Improvements

• Work through a backlog of small fixes and incremental improvements
• Assist in maintaining and updating existing infrastructure and services
• Support safe deployments and validation of changes

Leadership & Mentorship

• Actively learn from senior engineers through pairing, feedback, and code reviews
• Take ownership of tasks and contribute positively to the product.

Collaboration, Documentation & Knowledge Sharing

• Collaborate with team members and participate in team ceremonies
• Communicate progress, blockers, and questions clearly

Required Skills & Experience

• 4+ years of professional experience in software engineering (or strong academic/project experience)
• Sound knowledge of C# / .NET fundamentals and application development
• Understanding of web development fundamentals (APIs, databases, frontend)
• Familiarity with relational databases and SQL
• Experience with cloud platforms (Azure preferred)
• Strong problem-solving mindset and eagerness to learn
• Good communication and collaboration skills

Nice to Have

• Basic understanding of containers or Kubernetes
• Familiarity with Angular or modern frontend frameworks

What Success Looks Like

• Able to independently handle small tasks and bug fixes
• Demonstrates steady learning and understanding of the system and tech stack
• Contributes to team productivity and code quality
• Actively incorporates feedback and improves over time

Why This Role Matters

This role is essential in supporting the team’s ability to maintain system stability and deliver improvements efficiently. It provides a strong foundation for developing into a well-rounded engineer while contributing to a real production system.

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Customer Marketing & Advocacy Associate

Location: Pune, Baner
Working Hours: 3pm-11pm IST
Reports to: Senior Customer Marketing Manager

Role Overview

The Customer Marketing & Advocacy Associate will support the Senior Customer Marketing Manager in executing scalable customer marketing programs that drive expansion pipeline, improve win rates, and elevate customer experience.

This is an execution-focused, highly organized role responsible for operationalizing customer advocacy programs, managing customer proof assets, supporting lifecycle campaigns, and ensuring flawless delivery of customer marketing initiatives across Sales, Marketing, and Customer Success.

This role is ideal for someone who thrives on execution excellence and turning strategy into repeatable programs.

Key Responsibilities

1. Customer Advocacy & Proof Program Execution

• Support modernization and operational scaling of customer advocacy programs, including references, reviews, success stories, and awards.
• Lead execution of third-party review programs (e.g., G2, Gartner Peer Insights), including:
• Campaign planning and launch coordination
• Outreach workflows and tracking
• Reporting and performance analysis
• Customer insight documentation and distribution
• Maintain accurate tracking of advocates, participation history, and engagement activity.
• Support activation of customer awards, analyst quotes, and industry recognitions.

2. Customer Proof Asset Management

• Maintain a centralized, organized repository of:
• Case studies
• Testimonials
• Video stories
• Quotes
• Customer references
• Ensure customer proof is:
• Discoverable
• Up to date
• Mapped to persona, industry, product, and use case
• Enable Sales and Customer Success with easy access to relevant proof for active opportunities and expansion conversations.
• Partner with Content to refresh and repackage customer proof for use across campaigns.

3. Customer Lifecycle & Expansion Campaign Support

• Build and launch lifecycle and email campaigns focused on:
• Adoption
• Engagement
• Cross-sell
• Upsell
• Expansion
• Support development of customer-facing campaign journeys in marketing automation platforms.
• Partner with Demand Gen/Digital to activate customer campaigns grounded in real customer outcomes.
• Assist in building scalable customer expansion plays using proof-driven messaging.

4. Sales & Customer Success Enablement Support

• Help develop and distribute playbooks and proof-based assets that support:
• Renewal conversations
• Cross-sell and upsell motions
• Competitive deals
• Support reference matching and coordination requests from Sales.
• Ensure advocacy assets are aligned to revenue priorities.

5. Campaign Reporting & Operational Excellence

• Track and report on:
• Review program performance
• Lifecycle campaign engagement
• Advocacy participation
• Campaign-driven expansion signals
• Identify optimization opportunities and support implementation.
• Maintain strong operational rigor across:
• Timelines
• QA
• Documentation
• Workflow management
• Stakeholder communication

Qualifications

• 2–4 years experience in customer marketing, lifecycle marketing, or relevant.
• Experience supporting advocacy, review, or reference programs required.
• Strong organizational skills and attention to detail.
• Comfortable working in marketing automation and CRM systems (e.g., Marketo, Salesforce, Userevidence, HubSpot, etc.).
• Analytical mindset with ability to interpret campaign performance data.
• Excellent written and verbal communication skills.
• Experience supporting cross-functional stakeholders in Sales and Customer Success environments.

Senior Software Engineer

Role Summary

We are seeking a Senior Software Engineer to take technical ownership of a mature document automation SaaS product as it transitions into its final lifecycle phase. This role emphasizes system stability, maintaining existing infrastructure, incident management, and targeted improvements, all while upholding high engineering standards.

As a senior member of the team, you will integrate hands-on technical execution with team-level leadership, ensuring the platform continues to be reliable and maintainable.

Product & Technical Context

• SaaS platform for generating Office (Word, Excel, PowerPoint) and PDF documents 
• Hosted on Microsoft Azure, utilizing containerized workloads on AKS
• Backend technology stack includes .NET (C#), Entity Framework, Azure SQL
• Frontend technology utilizes Angular (ADS design system)
• Infrastructure encompasses Azure services such as:
• Azure Kubernetes Service Cluster, Azure SQL Databases 
• Blobs and Table Storage 
• Azure Application Gateway, Traffic Manager
• Application Insights, Networking (VNet, NSG, etc.) 
• Entra ID (formerly Azure AD), Azure Key Vault

Key Responsibilities

Technical Ownership & Execution

• Maintain, update, and optimize Azure infrastructure, including AKS and supporting services
• Take ownership of end-to-end stability and maintenance of the platform, addressing bug fixes, small enhancements, and system improvements
• Design and implement safe, incremental changes across backend (.NET), database, and frontend (Angular) while ensuring code quality and maintainability.

Incident Management & Reliability

• Lead production incident triage, debugging, and resolution
• Conduct root cause analysis (RCA) and implement preventative fixes
• Enhance monitoring, alerting, and telemetry using Application Insights

• Support controlled system wind-down or migration efforts
• Proactively identify and mitigate technical risks

Leadership & Mentorship

• Serve as a technical leader within the team, guiding engineering decisions
• Mentor and develop junior engineers through pairing, reviews, and coaching
• Facilitate onboarding and knowledge transfer

Collaboration, Documentation & Knowledge Sharing

• Document system architecture, workflows, and operational procedures
• Collaborate closely with customer success to resolve client-specific issues

• Communicate effectively regarding status, risks, and technical decisions

Required Skills & Experience

• 8+ years of professional experience in software engineering
• Extensive expertise in C# / .NET development
• Hands-on experience with Microsoft Azure, particularly:
• AKS (Kubernetes), Azure SQL, Blob Storage
• Azure networking (VNet, NSG, Traffic Manager, App Gateway)
• Experience with containerized applications and cloud infrastructure

Experience working across backend and frontend (Angular, React or similar)

• Solid understanding of databases and Entity Framework
• Proven ability to debug complex production issues and lead incident response
• Strong communication skills and mentorship experience

Nice to Have

• Familiarity with Office/Document generation systems or SDKs
• Exposure to security and compliance practices (e.g., OWASP, SOC2)

What Success Looks Like

• The platform remains stable, observable, and well-maintained
• Incidents are quickly resolved with clear root causes and prevention
• Technical debt is reduced through pragmatic improvements

Why This Role Matters

This is a high-impact role focused on engineering excellence in a real-world, high-ownership environment. You will play a critical part in ensuring a smooth and responsible lifecycle for a production system while shaping team practices and mentoring others.

Software Engineer (AI Focused)

Summary: We are seeking a Mid-Level Software Engineer to join our team and contribute to the design, development, and deployment of modern, AI-driven applications. This role will work across a cloud-native AWS environment using a combination of Node.js and .NET Core, with a strong emphasis on integrating and operationalizing AI capabilities. You will collaborate with cross-functional teams to build scalable services, integrate AI models, and help drive innovation in how AI is applied across our products.

Responsibilities:

• Design, develop, and maintain scalable backend services using Node.js and .NET Core
• Build and operate cloud-native applications within AWS (e.g., Lambda, ECS/EKS, S3, API Gateway)
• Integrate AI/ML models into production systems, including APIs and data pipelines
• Participate in model evaluation, benchmarking, and performance analysis
• Contribute to fine-tuning and optimization of AI models for specific business use cases
• Collaborate with data scientists and AI engineers to productionize models
• Implement and maintain CI/CD pipelines and deployment workflows
• Ensure high standards of code quality, testing, and observability
• Troubleshoot, debug, and optimize system performance
• Contribute to architectural decisions and continuous improvement initiatives

Qualifications:

• 3–6 years of professional software engineering experience
• Strong development experience in Node.js (JavaScript/TypeScript) and .NET Core / C#
• Hands-on experience with AWS cloud services
• Experience building and consuming RESTful APIs and/or microservices
• Familiarity with containerization (Docker) and orchestration (Kubernetes or ECS)
• Solid understanding of software engineering principles, design patterns, and testing practices
• Practical experience working with AI/ML systems in production environments
• Understanding of model evaluation techniques and fine-tuning approaches
• Experience working with LLMs or modern AI frameworks (e.g., OpenAI, Hugging Face, LangChain, Semantic Kernel) is highly desirable
• Familiarity with vector databases, embeddings, or RAG architectures is a plus
• Strong problem-solving and analytical thinking
• Ability to work collaboratively in a cross-functional team
• Good communication skills, with the ability to explain technical concepts clearly
• Self-motivated with a willingness to learn and adapt in a rapidly evolving AI landscape

What We Offer:

• Opportunity to work on cutting-edge AI-driven products
• Collaborative and innovative engineering culture
• Flexible working arrangements
• Competitive salary and benefits package
• Career growth opportunities in a rapidly expanding domain