Sales Development Representative

Location: London

Languages: Dutch & English

Experience welcome—but no experience? We’ll train you!

Sales Development Representative -

General Summary:

Are you ready to kick-start your career in sales? Join our dynamic team as a Sales Development Representative and become the driving force behind new business opportunities. This is your chance to learn, grow, and make an impact in the tech industry – no experience needed, just enthusiasm and a willingness to learn!

What You’ll Do:

• Be at the forefront of the sales process, supporting our sales team
• Proactively reach out to potential partners (50+ calls per day)
• Generate qualified leads and set up meetings to grow the pipeline
• Use industry insights and our value propositions to spark interest
• Take a consultative approach to uncover business needs and opportunities

What We’re Looking For:

• Fluent in Dutch and English
• Motivated, proactive, and eager to learn
• Strong communication and customer service skills
• A team player who loves collaboration
• Interest in IT, Software, and Tech

Why ConnectWise?

• Global brand, inclusive culture, and growth opportunities
• Hybrid work options
• Competitive salary and benefits
• Uncapped commission structure

 

Must-Have Skills

• Backend: Golang (mandatory) / Java, REST APIs, Microservices, Event-driven architecture
• Frontend: React.js (mandatory), Material UI
• Databases: PostgreSQL / RDBMS, Caching (Redis / Memcached)
• Cloud & DevOps: AWS, Docker, Kubernetes, CI/CD
• Messaging: Kafka or similar
• Strong system design, performance optimization, and debugging skills

 General Summary:

The Senior Software Engineer I is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner, while remaining aligned with industry and organizational standards.

Essential Duties & Responsibilities:

• Provides support to the Engineering teams, with a high attention to detail
• Research, analyzes, and documents findings
• May influence others within the Software Engineering team through the explanation of facts, policies, and practices
• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
• Works on systems critical to the company’s current and future operations
• Debug production issues across services and multiple levels of the stack
• Assists with the improvement of organizational engineering standards, tooling, and processes
• Participates in the testing process through test review and analysis, test witnessing, and certification of software
• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of the applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirements
• Knowledge of a variety of the field's concepts, practices, and procedures
• Ability to work constructively and independently under stress and pressure in a fast-paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Knowledge of programming languages and software basics
• Knowledge of relevant software development tools, including version control, build processes, debuggers, and test frameworks

 Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in a related field or equivalent business experience
• 5+ years of relevant experience

Working Conditions:

• On-site / Hybrid, depending on location

 

Senior Sales Engineer - 

General Summary:

The Senior Sales Engineer is responsible for providing high quality product demonstrations, serving as a key technical resource and product advisor to sales executives and prospective partners. This role works in partnership with the Sales team to drive the technology evaluation stage of the sales process, driving revenue by consulting with partners and making product recommendations to aid in a successful adoption.

Essential Duties and Responsibilities:

• Provides support to the Sales team(s), with a high attention to detail 
• Researches, analyzes, and documents findings 
• May coach, review, and/or delegate work to other team members 
• Provides expert technical training to clients and communicates customer feedback for future product developments 
• Represents both technical and functional aspects of our suite of products/services and proposes how these benefit prospective customers 
• Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations 
• Proactively scopes technical solutions required to align product designs to partners’ businesses by interpreting requirements for larger and complex partner needs 
• Executes proof of concepts with prospects at both a technical and business level to show value 
• Exercises discretion and judgement regarding product specifications required to address customer requirements, assess customers’ needs, and recommend solutions that optimize value 
• Works independently or as part of a sales team with customers to position technology to both business and technical users in a consultative manner and through product capability assessments 
• Prepares, researches, and provides input into technical RFPs/RFQs 
• Serves as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support 
• Pursues and maintains professional and technical knowledge through ongoing training and education

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision 
• Recognized subject matter expert of applicable work area 
• Ability to situationally adapt and understand new technology/processes as per business and/or partner requirements 
• Proven sales track record of success 
• Ability to identify opportunities and leverage internal and external resources appropriately 
• Understanding of relevant products and services 
• Excellent communication, interpersonal, and presentation skills 
• Ability to articulate partner solution strategies at a technical and business detail level 
• Ability to remain flexible while learning new products and technologies 
• Team player with willingness to work both in a team environment as well as independently 
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 5+ years of relevant experience 
• Experience with a business process or management application 
• Experience with a CPQ tool 
• Experience with a CRM, such as Salesforce 
• Preferred: Experience as a Sales Consultant 
• Preferred: Experience in relevant channels such as MDP, VAR, OE, TSP, Internal IT, and/or MSP+

Working Conditions:

• Onsite/Hybrid/Remote depending on location 
• 20-30% travel may be required 
• May require occasional work outside of normal business hours (conferences, events, securing deals, etc.)

 

Role Summary 

The Distributor Sales Manager owns the strategic, commercial and operational relationship between ConnectWise and its authorized distributors across the EMEA region, driving indirect revenue growth through strategic distributor engagement and joint business planning for his assigned Distributors. The role is accountable for distributor alignment, performance, enablement, and governance, ensuring each distributor is positioned to successfully recruit, support, and grow MSP partners on the ConnectWise platform. 

The Distributor Manager works in close partnership with the Regional Sales Manager (RSM), who leads sell‑through execution to MSP customers of the distributor. Together, the DSE and RSM ensure a clear separation of responsibilities while delivering a coordinated, high‑impact two‑tier go‑to‑market motion. 

Essential Duties & Responsibilities:
• Provides support to the Account Management teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Develops and executes a distributor sales plan and strategy that delivers results
• Facilitates and leads internal resources to complete company distributor initiatives
• Fosters sales engagement and cadence between both ConnectWise and assigned distributor accounts
• Assists in generating sales qualified leads based on deal registration from named account
• Enables and/or leads distributor funded heads, distributor product managers, and/or distributor sales teams
• Manages distribution pipeline and forecast revenue contribution
• Meets pre-determined sales objectives based on quota attainment and business activity
• Uses forecast methodology to accurately manage existing pipeline
• Demonstrates best practices within distribution account specific to distribution incentives, brand awareness, and net new account acquisition

Knowledge, Skills, and/or Abilities Required:
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirements
• Ability to facilitate and lead internal resources to complete distributor initiatives
• Ability to foster sales engagement and cadence between both organizations 
• Knowledge of distribution BI and vendor initiatives 
• Ability to manage distribution pipeline and forecast revenue contribution
• Understanding of best practice and rollout of distribution incentive programs 
• Knowledge of the ConnectWise Suite Portfolio functionality
• Ability to provide the value proposition of distribution to a direct sales organization
• Ability to develop executive level relationships within assigned account
• Ability to deliver net new account acquisition via distribution
• Preferred: understanding of Security, Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Configure Price Quote (CPQ) Backup and Disaster Recover (BDR), Remote Control, IT Infrastructure, Documentation, Managed Services

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 5+ years of relevant experience

Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

General Summary:

The Quote Desk Specialist provides support for the Sales team. This role is responsible for drafting quotes on behalf of the Sales team. This role works in partnership with the pre-sales and post-sales teams to generate appropriate documentation.

Essential Duties & Responsibilities:

• Provides support to the Sales team, with a high attention to detail
• May assist in training and/or leading new team colleagues
• Creates and drafts quotes for both CMS & CW products, some Distributor Partners & One-Time Revenue (Overages)
• Manages and dispatches different boards which include the Quote Desk, Downgrades & Cancellation and Renewals Board as instructed by the VP of Renewals
• Processes Renewal quotes (with changes) that fall outside of the Renewal Manager’s scope including some distributor quotes
• Processes downgrades which include CMS SIEM downgrades, some midterm downgrades and post Renewal downgrades with approval from Partner Care
• Creates and drafts quotes on special projects provided by other stakeholders which include but are not limited to SKU Swaps, Cleanups, Contract Alignment & Updates and Cancellations from Account Management, Finance, Business Operations etc.
• Enables various groups within the Sales organization through processes education, providing & sharing quoting insights
• Trains other members of the Sales Teams on the general knowledge of quoting
• Provides monthly and/or weekly forecasts to various Sales groups as part of enablement
• Coordinates approvals from Senior Leadership and other Executives as needed

Knowledge, Skills, and/or Abilities Required:

• Ability to perform routine situations and procedures with limited supervision
• Excellent customer service skills
• Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
• Ability to prioritize workload, meet strict deadlines and perform multiple tasks with keen attention to details which are key to the job function
• Ability to communicate clearly with internal colleagues including Senior Executives & Sales Leaders and exude a pleasant, polished and professional image
• Must be proactive in anticipating the needs of the Sales Teams & SLT and must consistently demonstrate a strong sense of urgency
• Quoting experience in IT-related industry preferred

Educational/Vocational/Previous Experience Recommendations:

• Requires broad knowledge of job procedures and tools
• 2+ years of experience in relevant field
• Experience in Managed Services, Outbound Business, Sales Development, or Account Management preferred
• Experience with Salesforce, Knowledge in Microsoft Suite (Outlook, Excel, Teams and PowerPoint), Outreach preferred

 

Dienstverband: Fulltime

Locatie: Remote / Hybride

Sector: IT & Software 

Introductie

Wil jij jouw commerciële carrière een sterke impuls geven? Als Sales Development Representative ben jij de motor achter onze salesfunnel. Jij opent deuren, legt het eerste contact met potentiële klanten en zorgt ervoor dat onze accountmanagers met de juiste organisaties in gesprek komen. Je werkt in een internationale tech-omgeving, maar met een directe, transparante Nederlandse salescultuur: resultaatgericht, duidelijk en met veel ruimte voor initiatief.

Jouw Rol 

• Genereren van nieuwe leads via telefoon, e-mail en LinkedIn.
• Dagelijks uitvoeren van outbound activiteiten, waaronder 50+ calls per dag.
• Werken met een multi-touch en multi-persona benadering.
• Achterhalen van bedrijfsdoelstellingen, uitdagingen en kansen via consultatieve gesprekken.
• Inplannen van gekwalificeerde afspraken voor het salesteam.
• Up-to-date blijven van software, producten en ontwikkelingen in de MSP- en ITmarkt.
• Nauw samenwerken met sales en marketing om campagnes te optimaliseren. 
• Ondersteunen van nieuwe teamleden wanneer nodig.

Wat Jij Meebrengt 

• Sterke communicatieve vaardigheden, zowel telefonisch als schriftelijk.
• Drive om te scoren, te leren en jezelf te ontwikkelen.
• Vermogen om gestructureerd te werken in een dynamische omgeving.
• Comfort met KPI’s en commerciële doelstellingen.
• Affiniteit met IT, software en technologie.
• Professionele beheersing van Nederlands en Engels

Opleiding & Ervaring

• Afgeronde hbo-opleiding of relevante werkervaring.
• Minimaal 1 jaar ervaring in sales, business development, leadgeneratie of customer success.
• Pré: ervaring met Managed Services, Outbound Sales, Sales Development of Accountmanagement.
• Pré: ervaring met tools zoals Salesforce, Outreach of ZoomInfo. 

Wat Wij Bieden

• Een rol met directe impact op commerciële resultaten.
• Doorgroeimogelijkheden richting Account Executive, Accountmanager of Marketing.
• Flexibele werkvormen: remote, hybride of kantoor.
• Internationale organisatie met een open, directe Nederlandse communicatiestijl.
• Training, coaching en ruime ontwikkelmogelijkheden.

General Summary:

The Sr. Director of Professional Services leads the ConnectWise Consulting organization and is accountable for predictable, high-quality execution of non-scale (high-touch, complex) consulting engagements, partner outcomes, and operational rigor across Consultants, Project Managers, and Technical Services. The role owns short- to midterm strategy execution and operating direction for the organization, including performance management across delivery quality, partner satisfaction, time-to-value, adoption, retention impact, and operational efficiency (utilization and margin). A core focus is Consulting360, the flagship service offering—owning execution excellence and ongoing evolution of the delivery model, assets, and enablement to expand ConnectWise Consulting into a business consulting function with measurable partner impact. The Sr. Director defines and enforces delivery standards and governance, including SOW scoping discipline and change control, and runs a consistent operating cadence to drive accountability and operational rigor. The role drives cross-functional interlock with Sales, Product, Partner Success, Support, Enablement, Finance, and Operations, including alignment that supports services attach where appropriate, and closed-loop feedback that removes friction and improves partner outcomes. The Sr. Director drives an AI & Automation-first strategy and execution by adopting tools and workflows that improve efficiency, quality, scalability, and insights. The role provides regular reporting and forecasts to senior leadership and monitors industry and MSP market trends to continuously improve delivery.

Essential Duties & Responsibilities:

• Leads Consultants, Project Managers, and Technical Services to deliver non-scale consulting engagements across the ConnectWise portfolio, improving partner time-to-value, adoption, satisfaction, and retention
• Drives an AI & Automation-first strategy and execution by adopting and building tools and workflows that improve efficiency, quality, scalability, insights, and partner outcomes
• Owns short- to mid-term strategy execution and operating direction for the ConnectWise Consulting organization, including organizational planning, talent strategy, capacity modeling, and integration of acquired teams, workflows, offerings, and partner experience standards
• Partners with executive leadership on matters of significance to ConnectWise and serves as an executive escalation point for high-impact partner issues and complex delivery challenges
• Owns the Consulting360 service execution and continuous refinement, including delivery governance, methodology evolution, playbooks, enablement, and measurement to elevate ConnectWise Consulting into a business consulting function
• Defines and enforces delivery standards, governance, SOW scoping discipline, and change control; runs a consistent operating cadence (weekly/monthly business reviews, forecast and capacity reviews, risk and escalation forums, and quarterly planning) to drive accountability and operational rigor
• Establishes and owns performance management across delivery and operational efficiency metrics, including utilization and margin, service quality, partner satisfaction, time-to-value, adoption, and retention impact, and provides regular reporting, forecasts, and strategic updates to senior leadership on performance, risks, capacity, partner trends, and improvement initiatives
• Leverages services data and Voice of the Partner insights to identify, prioritize, and lead initiatives that reduce delivery risk, remove friction, and improve implementation quality and scalability • Drives cross-functional interlock with Sales, Product, Partner Success, Support, Enablement, Finance, and Operations to ensure clean handoffs, defined readiness and success criteria, and closed-loop feedback; supports services attach where appropriate; and engages partners and key stakeholders to strengthen executive relationships and promote long-term value realization
• Develops leaders and teams through coaching and talent development while building a culture of accountability, partner obsession, innovation, and continuous improvement
• Represents ConnectWise Consulting in strategic programs and partner/community engagements, including IT Nation, and monitors industry and MSP market trends to continuously improve service delivery and partner outcomes

Working Conditions:

• Remote-US or CAN
• 10-20% Travel may be required

Job Description Summary

The Senior Software Engineer I is responsible for developing high-quality, innovative, and fully performing software in compliance with rigorous coding standards. This individual works in partnership with cross functional teams to ensure that software deliverables—including designs, code, and tests—are completed in a timely manner, while remaining aligned with industry and organizational standards. 

Core Responsibilities

• System Engineering: Design, build, and maintain large-scale production services, web applications, data pipelines, and streaming systems.

• Agile Participation: Work actively within an Agile/Scrum framework, participating in sprint planning, daily stand-ups, retrospectives, and demos.

• Operational Excellence: Debug production issues across services and multiple levels of the stack; work on systems critical to the company's current and future operations.

• Mentorship & Influence: Influence others within the Software Engineering team through the explanation of facts, policies, and practices.

• Standards & Tooling: Assist with the improvement of organizational engineering standards, tooling, and processes.

• Quality & Validation: Evaluate code for validity, proper structure, and alignment with industry standards; participate in testing and certification. 

 

Required Technical Skills (Must-Have)

• Agile Methodology: Proven experience working in Agile environments, proficient in iterative development and collaborating with Product and QA.

• Programming Languages: Proficiency in Golang is required. (Candidates with expert-level Java or Python experience and a commitment to transitioning to Go will be considered).

• Cloud Native Architecture: Deep familiarity with microservices architecture and containerization (Docker and Kubernetes).

• System Design: Experience designing and maintaining distributed systems capable of handling high traffic and large-scale datasets.

• Database Expertise: Strong proficiency in both SQL and NoSQL databases. • SDLC: Comprehensive understanding of the full Software Development Life Cycle. 

 

Preferred Qualifications (Good to have)

• Cybersecurity Domain Knowledge: Preference will be given to candidates with experience building or maintaining security products, particularly SIEM (Security Information and Event Management) and VM (Vulnerability Management).

• Security Standards: Familiarity with security protocols, encryption, and common vulnerability frameworks.

• Tooling: Experience with Jira, Confluence, and CI/CD pipelines.

• Education: Active participation in professional conferences or specialized tech groups.

Experience: 5 Years to 8 

Work Type : Hybrid

Work Location: Pune Only Candidates ready to relocate to Pune can apply.

Notice Period: Max upto 2 Months 

We have a virtual drive on 6th of May from 10.00 am to 6 pm interested candidates kindly share the profile. We will connect with you.

 

 

 

 

 

General Summary:

The Software Consultant - Modernization is a pivotal member of the ConnectWise post-sale organization, responsible for leading targeted, high-impact engagements with complex partners. This role interacts directly with partners for consulting and implementation needs, focusing on driving the transformation of partners’ legacy solutions and services to the modern ConnectWise platform. The Software Consultant collaborates with various teams to deliver quality technical solutions efficiently by analyzing partner needs, conducting research, resolving partner issues, and documenting solutions while promoting best practices to our partner base. By combining deep technical expertise with strong business acumen and strategic consulting skills, the Software Consultant - Modernization drives digital transformation, delivers innovative solutions, and ensures exceptional partner experience. 

 

Essential Duties & Responsibilities: 

• Lead technical engagements with high-value partners, to support migration from legacy systems to cloud-based platforms. Proactively engage partners to assess technical readiness, business needs, and opportunities for modernization and operational efficiency gains value partners, to support migration from legacy systems to cloud based platforms. Proactively engage partners to assess technical readiness, business needs, and opportunities for modernization and operational efficiency gains  
• Conduct migration readiness assessments and provide expert guidance throughout the end-to-end migration lifecycle to ensure smooth transitions to cloud environments. End to end migration lifecycle to ensure smooth, low-risk transitions to cloud environments.  
• Facilitate and deliver migration sessions, providing hands-on technical support, troubleshooting, and remediation during partner transitions to cloud solutions, supporting stakeholders from initial engagement through successful platform adoption and value realization.  ‑on technical support, troubleshooting, and remediation during partner transitions to cloud solutions 
• Identify, manage, and resolve technical and operational issues during migration to minimize disruption and drive continuous improvement. Support operational planning and execution of consulting and configuration services, focusing on scalable and repeatable migration solutions. 
• Communicate migration progress, operational plans, risks, and outcomes to leadership and key stakeholders to ensure transparency and alignment.  
• Capture partner feedback and operational insights and collaborate with product and process teams to improve tooling, workflows, and best practices.  
• Deliver technical training, system configuration, and troubleshooting through webinars, onsite engagements, and remote sessions to enable successful cloud adoption.  
• Develop and maintain concise solution documents and user guides for migration projects, documenting partner interactions and project outcomes to support scalable cloud migrations. 
• Validate defects, resolve technical issues, and support custom engagements, providing clear documentation and structured communication.  
• Manage multiple concurrent migration initiatives, balancing priorities while maintaining accurate project documentation and stakeholder communication.  
• Support project management activities to ensure successful coordination and delivery of cloud migration engagements.  
• Ensure high partner satisfaction by consistently delivering highquality experiences and maintaining strong customer feedback and survey results. ‑quality experiences and maintaining strong customer feedback and survey results. 

 

Knowledge, Skills, and/or abilities Required:

• Ability to manage large projects and processes independently with limited supervision 

• Recognized subject matter expert of applicable work area 

• Ability to adapt to new technologies and processes as required by business and partner needs.  

• Strong strategic, analytical, and problem-solving skills.  

• Deep knowledge of ConnectWise products – RMM, Automate, SIEM in particular  

• Strong design documentation, presentation, and technical training skills.  

• Excellent communication and interpersonal skills; ability to build strong partner relationships.  

• Organized, detail-oriented, and self-motivated.  

• Strong project management skills and ability to manage multiple priorities.  

 

Educational/Vocational/Previous Experience Recommendations: 

• Bachelor’s degree in a related field or equivalent business experience.  

• 2 -5 years of relevant experience in technical consulting, solution architecture, or enterprise software implementation.  

• Preferred: Experience in technical roles within SaaS, automation, monitoring, AI 

Working Conditions: 

• Onsite / Hybrid / Remote depending on location 

• 0–10% travel may be required for partner engagements. 

 

 

General Summary:

The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross-functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.

Essential Duties & Responsibilities:

• Provides support to cross-functional team(s), with close attention to detail
• Research, analysis, and document findings
• Document and distribute new or revised processes and procedures that result from project efforts
• Analyze business problems and recommend solutions
• Write user stories with detailed acceptance criteria
• Create and implement a solution design that will meet the needs of the business
• Create and implement project plans when applicable
• Test the design, manage QA and UAT, and verify solutions
• Write up and keep detailed records of initiatives
• Perform System demo, participate in user acceptance testing, and conduct user training
• Facilitate user acceptance and sign off.
• Performs a variety of tasks
• A certain degree of creativity and latitude is required.
• Review, analyze, and evaluate market data and trends
• Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps

 

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes
• Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences
• Must be detail-oriented, strong analytical, people and documentation skills
• Well-versed in both Agile and waterfall methodologies, as well as SCRUM
• Must understand how to communicate difficult/sensitive information tactfully
• Ability to work on multiple priorities and/or projects simultaneously
• Problem-solving abilities and the ability to meet reasonable deadlines
• Strong team player with the ability to build positive and collaborative relationships within the
• organization
• Familiar with relational database concepts and client-server concepts
• Financial Analysis and Familiarity with Financial Terms
• Willingness to call or speak with customers directly
• Familiarity with SharePoint, Smartsheet, and Jira

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in a related field or equivalent business experience
• 2+ years of related experience
• 2+ years of experience working with the Salesforce Platform
• Experience with Agile/Scrum methodologies
• Salesforce Business Analyst Certification
• Preferred: Experience in Finance or Marketing

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-25% travel may be required

• Provides support to the Security Services team, with a high attention to detail

•• Researches, analyzes, and documents findings•• Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools

•• Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity

•• Assists with SIEM rule modification, notification pathways, and other system configuration management

•• Analyzes process workflows and identifies problems

•• Works with colleagues to understand processes and deliverables across the organization

•• Adheres to relevant policies, procedures, standards, and security practices

•• Delivers and prioritizes customers satisfaction

•• Aids and facilitates partner communications, resolutions, and escalations

•• Follows escalation procedures for interfacing with other SOC teams 

Mandatory Skills: SIEM, EDR, Log analysis, Threat Triage

Experience: 1 Years to 2 Years

Notice Period: Max 1 Month

Work Location: Pune

Shifts: Rotational 

 

 

 

 

Candidate should have worked on Selenium/ PlayWright, RestAssured with Java.

• Candidate should have exposure to AI tools like GitHub Co-Pilot, Cursor.

 • Provides support to the Quality Engineering teams, with a high attention to detail in a disciplined agile environment
• Researches, analyzes, and documents findings
• Tests complex API, web, and mobile based applications that reference database back-end systems
• Creates and maintains automated test cases, executes test suites, reviews and diagnoses reported bugs, and ensures overall system quality prior to a customer release
• Designs, develops, maintains, and troubleshoots automated suites of tests through continuous integration for value added feedback
• Derives testing requirements throughout the development cycle
• Reproduces, debugs, and isolates problems and verifies fixes
• Assists in creation of software artifacts including test plans, test cases, test procedures, and test reports
• Plans test schedules and/or strategies in accordance with project scope and delivery dates
• Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks
• Provides feedback and recommendations to Engineering teams on software usability and functionality
• Identifies program deviance from standards and suggests modifications to ensure compliance
• Develops and specifies standards, methods, or procedures to determine product quality or release readiness
• Conducts historical analyses of test results
• Collaborates with colleagues to evaluate or diagnose problems and recommend possible solutions

Experience : 4 Years to 7 Years

Location: Pune 

Work Type: Hybrid Thrice a Week from Pune Hinjewadi Office

Candidate ready to relocate can also apply 

We have a Virtual drive on Wed 29th April from 10 am to 5 pm as we have multiple positions

 

 

 

 

General Summary:

The Senior Full Stack Engineer I is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards. 

Essential Duties and Responsibilities:

• Provides support to the Engineering teams, with a high attention to detail

•  Researches, analyzes, and documents findings. 

• May influence others within the Software Engineering team through the explanation of facts, policies, and practices. 

• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems.

• Works on systems critical to company’s current and future operations

• Debugs production issues across services and multiple levels of the stack.

• Assists with improvement of organizational engineering standards, tooling, and processes.

• Participates in the testing process through test review and analysis, test witnessing, and certification of software.

• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems.

• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups.

Knowledge, Skills, and/or Abilities Required:  

• Microservices Architecture – Experience designing and building scalable, decoupled systems.
• .NET Development – Proficiency in ASP.NET MVC and .NET 6+, with a strong understanding of both legacy and modern frameworks.
• Legacy & Modern Systems – Comfortable working across monolithic applications and modern microservices.
• REST API Design & Integration – Skilled in developing and consuming RESTful services.
• Database Design – Strong SQL skills; NoSQL experience is a plus.
• Cloud Service Providers – Familiarity with cloud platforms; AWS experience preferred.
• Version Control – Proficient in Git and collaborative development workflows.
• Software Design Patterns – Solid understanding and practical application of common design patterns for building maintainable and scalable software.
• React/ Angular experience is mandatory 

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree in related field or equivalent business experience

6 to 10 years of relevant experience

Programing languages: Proficiency in ASP.NET MVC and .NET 6+, with a strong understanding of both legacy and modern framework

• Legacy & Modern Systems – Comfortable working across monolithic applications and modern microservices
• Frontend Development – Hands-on experience with React.js or Angular for building responsive, maintainable UIs.
• REST API Design & Integration – Skilled in developing and consuming RESTful services.
• Database Design – Strong SQL skills; NoSQL experience is a plus.
• Cloud Service Providers – Familiarity with cloud platforms; AWS experience preferred.
• Version Control – Proficient in Git and collaborative development workflows.
• Software Design Patterns – Solid understanding and practical application of common design patterns for building maintainable and scalable software.
• Strong computer skills as well as excellent verbal and written communication skills.
• Organized, detail-oriented, self-motivated, and willing to develop professionally.
• Strong team player, ability to build positive and collaborative relationships within the organization.
• Ability to work on multiple priorities and/or projects simultaneously.
•  Problem solving abilities and the ability to meet reasonable deadlines 
•  Ability to understand complex algorithm.
• Ability to work under general supervision.
• Work location 
• Bangalore. (Candidates willing to relocate to Bangalore can also apply)

         Shift Timings 

• 7 am to 4 pm. IST 

• Working Conditions:

  Pune and Mumbai Hybrid Thrice a week from the office. 
  • Bangalore is currently Remote.
• •  

 

• Provides support to the Engineering teams, with a high attention to detail•• Researches, analyzes, and documents findings•• May coach and review the work of other team members•• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems•• Works on systems critical to company’s current and future operations•• Debugs production issues across services and multiple levels of the stack•• Assists with improvement of organizational engineering standards, tooling, and processes•• Participates in the testing process through test review and analysis, test witnessing, and certification of software•• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems •• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups

General Summary:

The Modernization Success Coordinator is a key member of the ConnectWise post-sale organization responsible for recruiting partners to the migration program by setting a strong framework for the migration process. This role combines value positioning with SOW and quote execution to drive digital transformation that sets our partner’s up for long-term success.

Essential Duties & Responsibilities:

• Assess a partner’s readiness to migrate from Automate to RMM
• Secure a signed SOW to begin the migration process
• Facilitate introductions to the Modernization Manager
• Assist in the Automate to RMM quote requirements
• Coordinate cross-functional communication to ensure relationship leaders are made aware of the status of a partner’s migration status 
• Provide frequent feedback and enhancement recommendations for the process

Knowledge, Skills, and/or Abilities Required:

• Ability to communicate clearly with internal colleagues and partners
• Ability to work independently on projects and processes with general supervision
• Ability to situationally adapt and understand new technology/processes
• Willingness to work in a team environment
• Strong organizational and customer service skills
• Professional presence suitable for interaction in meetings, in-person, or via email

Educational/Vocational/Previous Experience Recommendations:

• Broad knowledge of job procedures and tools
• 2+ years of relevant experience
• Preferred: Experience with Salesforce and Outreach

 

 

General Summary:

The Regional Sales Manager (RSM) – Nordics is responsible for driving growth, retention, and expansion across an established base of Nordic Managed Service Provider (MSP) partners. This role operates within a distributor‑aligned partner model, working closely with existing Nordic partners that are contractually and operationally aligned to regional distributors.

The RSM acts as the primary commercial owner for these partners and works collaboratively with distributors, internal sales, marketing, and product teams. Knowledge and hands‑on experience within the Nordic MSP channel is highly recommended, as success in this role depends on understanding local market dynamics, partner business models, and indirect sales execution.

Essential Duties & Responsibilities:

• Manage a defined portfolio of existing Nordic MSP partners as the primary commercial point of contact.
• Operate effectively within a sell‑to and sell‑through partner sales model, in close alignment with Nordic distributors.
• Build and maintain long‑term partner relationships to drive retention, expansion, and partner health.
• Act as an escalation point for commercial matters and coordinate internal resources to support partner success.
•  Achieve personal annual sales targets based on total contract value.
• Drive growth through upsell and cross‑sell motions within the existing partner base.
• Manage the full sales cycle from opportunity qualification to close, in line with ConnectWise pricing, margin, and commercial standards.
• Negotiate contract terms, discounts, and implementation scope where required.
• Average sales cycle expectation: 25–30 days.
• Qualify and develop opportunities within existing accounts to maintain a healthy, repeatable pipeline.
• Provide accurate monthly, quarterly, and annual forecasts.
• Track and report on key metrics including renewals, churn, expansion, and partner performance.
• Maintain high standards of CRM hygiene and forecasting accuracy.
• Develop and execute territory and account plans aligned to partner goals and regional strategy.
• Segment partners based on ICP fit, maturity, and growth potential.
• Work closely with Sales, Marketing, Product, and Partner teams to align on partner strategy and execution.
• Follow the ConnectWise value‑ and solution‑based sales methodology.
• Comfortable with regular outbound activity, including 40–50 partner interactions per day.

Knowledge, Skills & Abilities:

• Strong understanding of the Nordic MSP and IT channel ecosystem, including distributor‑led partner models.
• Knowledge of MSP, TSP, and security‑focused technology markets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem‑solving capabilities.
• Organised, detail‑oriented, and effective in prioritising multiple partners.
• Ability to work independently with limited supervision.
• Proficiency in Salesforce, Outreach, and modern sales tooling.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required

 

 

General Summary:

The Regional Sales Manager (RSM) – Nordics is responsible for driving growth, retention, and expansion across an established base of Nordic Managed Service Provider (MSP) partners. This role operates within a distributor‑aligned partner model, working closely with existing Nordic partners that are contractually and operationally aligned to regional distributors.

The RSM acts as the primary commercial owner for these partners and works collaboratively with distributors, internal sales, marketing, and product teams. Knowledge and hands‑on experience within the Nordic MSP channel is highly recommended, as success in this role depends on understanding local market dynamics, partner business models, and indirect sales execution.

Essential Duties & Responsibilities:

• Manage a defined portfolio of existing Nordic MSP partners as the primary commercial point of contact.
• Operate effectively within a sell‑to and sell‑through partner sales model, in close alignment with Nordic distributors.
• Build and maintain long‑term partner relationships to drive retention, expansion, and partner health.
• Act as an escalation point for commercial matters and coordinate internal resources to support partner success.
•  Achieve personal annual sales targets based on total contract value.
• Drive growth through upsell and cross‑sell motions within the existing partner base.
• Manage the full sales cycle from opportunity qualification to close, in line with ConnectWise pricing, margin, and commercial standards.
• Negotiate contract terms, discounts, and implementation scope where required.
• Average sales cycle expectation: 25–30 days.
• Qualify and develop opportunities within existing accounts to maintain a healthy, repeatable pipeline.
• Provide accurate monthly, quarterly, and annual forecasts.
• Track and report on key metrics including renewals, churn, expansion, and partner performance.
• Maintain high standards of CRM hygiene and forecasting accuracy.
• Develop and execute territory and account plans aligned to partner goals and regional strategy.
• Segment partners based on ICP fit, maturity, and growth potential.
• Work closely with Sales, Marketing, Product, and Partner teams to align on partner strategy and execution.
• Follow the ConnectWise value‑ and solution‑based sales methodology.
• Comfortable with regular outbound activity, including 40–50 partner interactions per day.

Knowledge, Skills & Abilities:

• Strong understanding of the Nordic MSP and IT channel ecosystem, including distributor‑led partner models.
• Knowledge of MSP, TSP, and security‑focused technology markets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem‑solving capabilities.
• Organised, detail‑oriented, and effective in prioritising multiple partners.
• Ability to work independently with limited supervision.
• Proficiency in Salesforce, Outreach, and modern sales tooling.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required

General Summary:

The Regional Sales Manager (RSM) – Nordics is responsible for driving growth, retention, and expansion across an established base of Nordic Managed Service Provider (MSP) partners. This role operates within a distributor‑aligned partner model, working closely with existing Nordic partners that are contractually and operationally aligned to regional distributors.

The RSM acts as the primary commercial owner for these partners and works collaboratively with distributors, internal sales, marketing, and product teams. Knowledge and hands‑on experience within the Nordic MSP channel is highly recommended, as success in this role depends on understanding local market dynamics, partner business models, and indirect sales execution.

Essential Duties & Responsibilities:

• Manage a defined portfolio of existing Nordic MSP partners as the primary commercial point of contact.
• Operate effectively within a sell‑to and sell‑through partner sales model, in close alignment with Nordic distributors.
• Build and maintain long‑term partner relationships to drive retention, expansion, and partner health.
• Act as an escalation point for commercial matters and coordinate internal resources to support partner success.
•  Achieve personal annual sales targets based on total contract value.
• Drive growth through upsell and cross‑sell motions within the existing partner base.
• Manage the full sales cycle from opportunity qualification to close, in line with ConnectWise pricing, margin, and commercial standards.
• Negotiate contract terms, discounts, and implementation scope where required.
• Average sales cycle expectation: 25–30 days.
• Qualify and develop opportunities within existing accounts to maintain a healthy, repeatable pipeline.
• Provide accurate monthly, quarterly, and annual forecasts.
• Track and report on key metrics including renewals, churn, expansion, and partner performance.
• Maintain high standards of CRM hygiene and forecasting accuracy.
• Develop and execute territory and account plans aligned to partner goals and regional strategy.
• Segment partners based on ICP fit, maturity, and growth potential.
• Work closely with Sales, Marketing, Product, and Partner teams to align on partner strategy and execution.
• Follow the ConnectWise value‑ and solution‑based sales methodology.
• Comfortable with regular outbound activity, including 40–50 partner interactions per day.

Knowledge, Skills & Abilities:

• Strong understanding of the Nordic MSP and IT channel ecosystem, including distributor‑led partner models.
• Knowledge of MSP, TSP, and security‑focused technology markets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem‑solving capabilities.
• Organised, detail‑oriented, and effective in prioritising multiple partners.
• Ability to work independently with limited supervision.
• Proficiency in Salesforce, Outreach, and modern sales tooling.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required

General Summary:
The HR Coordinator is responsible for facilitating the human resource processes at all business locations, enhancing overall organizational operations. This role works in partnership with the Talent and HR teams to onboard and offboard colleagues, being the first and the last point of contact.

Essential Duties & Responsibilities:
• Provides support to the Talent and HR teams, with a high attention to detail
• Researches, analyzes, and documents findings
• Partners with colleagues and management to communicate various policies and procedures
• Ensures that new hires have a great onboarding experience
• Performs administrative HR tasks
• Schedules new hire orientations
• Maintains current information on company intranet and HRIS system
• Complies with all regulatory requirements and mandated reporting
• Maintains knowledge of legal requirements
• Conducts exit interviews to begin offboarding process
• Analyzes data for leadership requests
• Oversees colleague relations and makes recommendations for corrective action and continuous
improvement
• Completes electronic filing of all HR and colleague documents
• Assists the organization with 401k and benefit changes and procedures
• Maintains colleague confidence and protects operations in keeping all data confidential
• Assists in formal company seminars

Knowledge, Skills, and/or Abilities Required:
• Ability to work independently on projects and processes with close supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Strong Attention to detail
• Outstanding suite of communication skills
• Advanced knowledge of Microsoft Office programs
• Strong organizational skills
• Ability to work constructively in a faced paced multi-tasking environment
• Excellent team skills with the ability to create effective relationships with peers, partners, and leadership

Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in a related field or equivalent business experience
• 2-6 years of relevant experience

Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

Essential Duties & Responsibilities

• Design, develop, and maintain a modular Python application (Flask API, Celery workers)
• Write and maintain system-level Bash scripts for OS lifecycle management - network configuration, disk/storage operations, kernel updates, and deb package management
• Develop and support the web UI built with vanilla JavaScript
• Troubleshoot and debug issues across the full stack - from API endpoints and DB queries down to system logs.
• Participate in code reviews, maintain test coverage (pytest)
• Collaborate with cross-functional teams to integrate with cloud services via REST APIs and Apache Thrift
• Set up, configure, and manage personal development environments on VMware virtual machines

Experience, Skills, and Competencies

• 2–4 years of professional software development experience
• Strong Python skills: OOP, modular architecture, Flask, Pydantic, Celery (Redis broker), APScheduler
• Solid Linux/Ubuntu fundamentals: Bash scripting, systemd, package management (apt/deb), networking, file systems
• Experience with MongoDB (pymongo) - schema design, queries, aggregations; familiarity with Redis as cache and message broker
• Experience designing and implementing REST APIs with Flask; understanding of authentication (JWT)
• Proficiency in frontend basics: HTML, CSS, JavaScript, AJAX, DOM manipulation; experience with jQuery and Bootstrap
• Day-to-day use of Git, Docker (for testing and builds), and CI/CD pipelines (Jenkins)
• Understanding of concurrent programming principles (Celery task queues, Twisted, APScheduler)

Nice To Have

• Experience with storage and virtualization technologies - ZFS, iSCSI, libvirt/KVM
• Experience with custom software packaging (Poetry, Gulp)
• Familiarity with feature flags (LaunchDarkly), SonarQube, Artifactory
• Basic knowledge of Go for maintaining and extending auxiliary service components
• Experience of building services in public clouds (AWS)

Welcome

• Prior experience with C/C++ - helps with understanding low-level system internals, storage drivers, and performance-critical code
• Team spirit, strong problem-solving skills
• B1+ English level
• BSc in Computer Science, Engineering, or a relevant field

 

 

Partner Success Manager – EMEA (DACH Focus)
Join our EMEA Partner Success team and play a key role in helping DACH and EMEA partners maximise value from core ConnectWise solutions. You’ll provide best‑practice guidance, product optimisation support, and trusted insight to drive adoption and long‑term success. German required, remote based.

The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with the Sales, Marketing, and Support team(s) to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners. 

Essential Duties & Responsibilities:

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise 
  stakeholders to ensure adoption and a successful renewal
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of 
  the partners business
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their 
  needs
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events
• Helps create scalable playbooks and process around partner interactions and profiles that can be used 
  across the entire PSM team
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for
  requests and escalations

Knowledge, Skills, and/or Abilities Required:

• Fluent in German and English 
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of industry standards
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Strong knowledge of business processes cross-functionally
• Ability to quickly grasp and distinctly explain technological and business concepts
• Strong knowledge of the IT Service Provider market and business
• Technical acumen and business management skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree required in related field or equivalent business experience
• 6+ years of relevant experience
• Preferred: 5+ years in SaaS industry

General Summary:
The Senior Salesforce Administrator is responsible for leading the ongoing development of our Salesforce
deployment. This role works in partnership with functional leaders, cross-functional teams, and SMEs to identify,
develop, and deploy new business processes. This role executes on day-to-day configuration, support,
maintenance, and improvement of our Customer Relationship Management (CRM) platform.

Mandatory Skills: Experience with Sales cloud, Service Cloud and experience cloud. Also the number of salesforce users handling in their current organization should be more than 1500+ and experience with deployment tool like Copado or gearset and Github is a must for this role 

Essential Duties & Responsibilities:
• Provides support to the Business Applications teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Serves as primary system administrator for the Salesforce environment
• Handles all basic administrative functions including user account maintenance, reports and dashboards,
workflows, and other routine tasks
• Completes regular internal system audits and prepares for upgrades
• Manages Salesforce data feeds and other integrations
• Coordinates the evaluation, scope, and completion of new development requests
• Works with our institutional management team to establish suitable processes to support administrative,
development, and change management activities
• Manages the training of new users and grows the Salesforce skill set across the organization
• Effectively acts as the liaison between our users, vendors, and the application development teams
• Works independently with members of the user community to define and document development
requirements
• Assesses the impact of new requirements on Salesforce and all upstream and downstream applications,
systems, and processes
• Serves as escalation point for Salesforce related questions and issues
• Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level
information into details, abstract up from low-level information to a general understanding, and
distinguish user requests from the underlying true needs
Knowledge, Skills, and/or Abilities Required:
• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Excellent project management skills and a positive attitude
• Advanced ability to meet deadlines, handle and prioritize simultaneous requests, and manage later ally
and upwards
• Strong creative, analytical, and problem-solving skills
• Must demonstrate exceptional verbal and written communication skills, with the ability to communicate
effectively at all levels of the organization
• Advanced ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields,
workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Advanced data management abilities
• Ability to successfully drive projects to completion
• Strong ability to understand and articulate complex requirements while asking thoughtful questions
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• ADM201, ADM211, or other Sales Administration certification
• Preferred: Certifications in Sales Cloud, Service Cloud, and/or Developer

Mandatory skills : 

Salesforce CPQ – 6 months -2 years experience

Service Cloud & Sales Cloud, Community Cloud,

Additional knowledge - Outreach, lean data, gainsight

Experience – 4+ years

Location – Hybrid for Pune / Mumbai / Bangalore/ Remote available for other locations 

Shift Timing – UST 8 am EST to 5 PM EST (6:30 PM – 3:30 AM)

 

Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required
For more information, please go to www.connectwise.com/careers.
The statements above are intended to describe the general nature and level of work being performed by people
assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions

 

General Summary:

The Senior Software Engineer II is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards.

Essential Duties and Responsibilities:

• Provides support to the Engineering teams, with a high attention to detail

• Researches, analyzes, and documents findings

• May influence others within the Software Engineering team through the explanation of facts, policies, and practices

• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems

• Works on systems critical to company’s current and future operations

• Debugs production issues across services and multiple levels of the stack

• Assists with improvement of organizational engineering standards, tooling, and processes

• Participates in the testing process through test review and analysis, test witnessing, and certification of software

• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems

• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, or groups

Knowledge, Skills, and/or Abilities Required: 

• Experience in Java/Go Lang, React, Cloud (AWS advantage) knowledge

• Ability to work independently on projects and processes with general supervision

• Practical knowledge of applicable work area • Ability to situationally adapt and understand new technology/processes as per business requirement

• Knowledge with a variety of the field's concepts, practices, and procedures

• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment

• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills

• Knowledge of programming languages and software basics

• Knowledge of relevant software development tools including version control, build processes, debuggers, and test frameworks

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience

Working Conditions:

• Hybrid (Pune Location)

Job Description Summary

The Manager of User Experience is a people leader responsible for managing a small team of designers and/or researchers working on specific projects or features. This role collaborates with product and engineering teams to ensure quality design work is delivered on schedule, while supporting team member development and fostering effective collaboration. The Manager UX focuses on day-to-day team execution, removing blockers, and helping team members do their best work. This management role requires foundational coaching skills, clear communication, and the ability to coordinate work effectively within project constraints.

 

Essential Duties & Responsibilities

• Manages a small team of designers and/or researchers working on projects or features
• Sets clear expectations for deliverables and provides regular feedback to team members
• Creates work plans based on project requirements and team capacity
• Supports team members in developing their design and collaboration skills
• Collaborate with product and engineering teams to coordinate design work
• Provides status updates on team progress and upcoming deliverables
• Coordinates with peer designers to maintain consistency
• Manages team resources appropriately within project budgets
• Follows established workflows and ensures team uses design system components correctly
• Reviews designs to ensure quality and consistency with standards
• Raises user experience concerns in project planning discussions
• Coordinates with researchers to ensure insights inform design work
• Tracks team progress against project milestones and flags risks
• Addresses team dynamics and supports positive collaboration
• Participates in hiring and helps onboard new team members

 

Knowledge, Skills, and/or Abilities Required

• Ability to manage small UX teams on projects or features, including setting clear expectations, providing feedback, and supporting skill development
• Capability to create work plans based on project requirements and communicate effectively with product and engineering partners
• Understanding of project goals with ability to balance quality with timeline constraints
• Experience following established workflows, using design systems, and tracking progress against milestones
• Foundation in conducting design reviews, raising user experience concerns, and maintaining quality standards
• Basic experience coordinating research activities and encouraging evidence-informed design
• Ability to communicate effectively with project stakeholders and team members
• Developing coaching skills focused on supporting individual contributor growth
• Solid expertise in UX design principles and methodologies
• Ability to coordinate multiple activities with basic organizational skills
• Clear communication skills for team leadership and project collaboration
• Willingness to learn and adapt to team and project needs

 

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in design, HCI, Psychology, or related field
• 6+ years of experience in UX design or research
• 1-2+ years of people management experience or strong lead experience ready for management
• Demonstrated success delivering quality UX work on projects
• Experience of collaborating with product and engineering teams
• Familiarity with design systems and standard UX processes
• Track record of supporting peer development through mentoring or leading

 

Working Conditions

• Hybrid – Office depending on location with regular presence for team collaboration
• Minimal travel, occasional team meetings or company events
• Management position requires flexibility to support team and meet project deadlines

 

Eligibility · Microsoft Windows Certification.

 · Basic Working knowledge of Active Directory, Entra ID

· Basic networking knowledge, DNS, DHCP, VPN

· Capable to solve basic users level calls on Microsoft Windows, Office 365 related issues.

 · Troubleshoot wired and wireless network related issues. · Fluent in English (Speaking, Writing) · 2-year relevant working experience.

Mandatory Skills: Desktop Support Engineer 

Job Responsibilities. · Attending end user level technical calls / following IT ticketing portal

· Installation of Windows OS,and preparing new desktops and laptops ready with standard applications. 

· Knowledge of Microsoft Intune

 · Troubleshooting Laptop/desktop hardware issues and software applications on Windows and MacOS

 · Coordinating with OEMs/Vendors related to hardware and software issues of Desktops/Laptops/Servers... etc.

 · Software and Hardware Inventory/Asset management.

· Configuring MS O365 clients and troubleshoot relevant issues

. · Provide end user support, physical and remotely

 · Ready to work in 24/7 shifts in hybrid environment

· Preparing daily reports

· Understand and follow SEZ rules and regulations

Experience: Min 2 Years -3 Years 

Work Location: Pune Only 

Work Type: Hybrid 

Shifts: Rotational 

 

 

General Summary:

The Technical Services Specialist is responsible for assisting ConnectWise partners in diagnosing and resolving product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issue partner issues.

Mandatory skills: Strong Handson on Microsoft Windows, Exchange, and SQL Server, and Google Apps

Essential Duties & Responsibilities:
• Provides support to cross-functional teams, with close attention to detail
• Research, analyze, and document findings
• May coach, review, and/or delegate work to other team members
• Documents partner interactions, troubleshooting, and results in a clear and concise manner
• Engages in the systems analysis of hardware and software for best practices and provides solutions based on the diagnosis of the problem
• Provides and implements solutions based on partner and end-user needs
• Provides application of systems analysis procedures and consults with partners to determine their software and systems functional applications
• Assists with creating future release functionality, bug fixes, patches, and updates
• Interacts with partners and end users to provide support via phone, ticket system, and chat to answer inquiries regarding the system
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and partners
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
• Relies on limited experience and judgment to plan and accomplish goals.

 Knowledge, Skills, and/or Abilities Required:
• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business partner requirements
• Detail-oriented, communication, and organizational skills
• Strong Handson on Microsoft Windows, Exchange, and SQL Server, and Google Apps
• Advanced experience with Microsoft operating systems at the desktop and server level 
• Server-level technical skills, including server builds and administration, setup and support, antivirus management, and virtual environment administration 
• Broad understanding of relational databases, data warehousing, markup languages, and web technologies 
• Knowledge of IIS
• Advanced experience with Microsoft operating systems at the desktop and server level 
• Knowledge of operating terminal service, Active Directory, DNS, and Citrix
• Strong problem-solving abilities
• Ability to meet deadlines

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in a related field or equivalent business experience
• 2+ years of relevant experience

Work Location: Mumbai or Pune 

Shifts: UK shifts 

Working Conditions:

• On-site / Hybrid depending on location

 

The Digital Marketing Manager, Paid Search plays a critical role in driving pipeline and revenue growth through the strategy, execution, and optimization of ConnectWise’s paid search programs. Reporting to the Team Lead of Digital Marketing, this role owns day-to-day management of paid advertising across Google, Microsoft (Bing), and YouTube, ensuring campaigns are optimized to drive qualified traffic, conversions, and measurable ROI. This position requires deep platform expertise, strong analytical capabilities, and a hands-on approach to in-platform execution. The ideal candidate thrives in a performance driven environment, proactively identifies optimization opportunities, and translates business objectives into scalable paid search strategies that support ConnectWise’s growth goals.

Essential Job Duties & Responsibilities

• Owns the end-to-end strategy, execution, and optimization of paid search campaigns across Google Ads, Microsoft Ads, and YouTube.
• Manages campaigns directly in platform on a daily basis, including keyword strategy, bid management, audience targeting, ad copy testing, and budget allocation.
• Develops and executes full-funnel paid search strategies aligned to marketing priorities, product focus areas, and pipeline targets.
• Continuously monitors and optimizes campaign performance to improve key metrics including CPL, CTR, CVR, impression share, ROAS, and pipeline contribution.
• Conducts ongoing keyword research, competitive analysis, and search query mining to identify growth opportunities and eliminate inefficiencies.
• Partners closely with Demand Generation, Product Marketing, and Creative teams to align messaging, offers, and landing pages to campaign objectives.
• Collaborates with Marketing Operations and Web teams to ensure accurate tracking, attribution, and conversion rate optimization.
• Manages in-platform budgets to ensure accurate pacing and efficient allocation of spend across campaigns, products, and markets.
• Leads testing strategies across ad copy, landing pages, bidding strategies, and audience segmentation to drive continuous performance improvement.
• Provides regular reporting and performance insights to stakeholders and translates campaign data into actionable recommendations.
• Evaluates and tests emerging search and AI-driven advertising formats, including new placements within generative and AI-powered search experiences, and makes recommendations on scalable opportunities.
• Stays current on platform updates, automation advancements, and search best practices, proactively recommends innovation opportunities, and supports additional digital marketing initiatives as needed.

Knowledge, Skills, and/or Abilities Required

• Deep expertise in paid search strategy and execution across Google Ads and Microsoft Ads, with strong working knowledge of YouTube advertising.
• Proven experience managing and optimizing performance-driven paid search budgets in a B2B environment.
• Strong analytical skills with the ability to interpret performance data and optimize toward pipeline, revenue, and return on investment goals.
• Advanced knowledge of keyword strategy, match types, bidding strategies, quality score optimization, and audience layering.
• Experience with conversion tracking, offline conversion imports, and multi-touch attribution models.
• Proficiency in A/B testing methodologies and landing page optimization best practices.
• Ability to translate business objectives into scalable paid search programs.
• Strong communication skills with the ability to present performance insights clearly to cross-functional stakeholders.
• Highly organized with the ability to manage multiple campaigns, priorities, and deadlines simultaneously.
• Experience with tools such as Google Analytics, Looker Studio, SEMrush, and Salesforce reporting is preferred.

Previous Experience Recommendations

• 5+ years of hands-on experience managing paid search campaigns in a B2B technology environment.
• Demonstrated success driving measurable pipeline and revenue impact through paid search programs.
• Experience working cross-functionally with demand generation, marketing operations, and sales teams.

Working Conditions

• Onsite, hybrid, or remote depending on location.
• 0–10% travel may be required.

 

 

General Summary:

The Sales Development Representative provides support for the sales team. This role is responsible for generating new business opportunities by qualifying leads and prospecting through existing business accounts to engage potential partners. This role works in partnership with the sales team to begin the forefront of the sales process. With your consent, reference checks will be conducted prior to receiving an offer. 

Essential Duties and Responsibilities:

• Works collaboratively with sales executives to identify net-new sell-to opportunities
• Heavy emphasis on outbound, proactive calling to cultivate business (75+ calls per day)
• Uses industry insights and ConnectWise value propositions to generate business leads via cold call, email, and social strategies
• Uncovers business needs through a consultative approach to learn more about company objectives, pain points, processes, and opportunities for improvement
• Drives sales growth and pipeline by setting up qualified meetings
• Identifies the appropriate opportunity for the correct solution, stays up to date on new software and products

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform routine situations and procedures with limited supervision
• Excellent customer service skills
• Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
• Multi-task working in a fast paced, ever changing work environment
• Organized, self-motivated, eager
• Knowledge of the IT, Professional Services, Customer Relationship Management (CRM) or Enterprise Resource Planning (ERP) markets
• Demonstrate exceptional positioning and qualification skills, with proven evidence of reaching sales objectives
• Strong, professional verbal and written communication skills

Educational/Vocational/Previous Experience Recommendations:

• Requires broad knowledge of job procedures and tools (Microsoft Suite and Salesforce and Outreach)
• Preferred: Experience or knowledge in Managed Services industry or inside sales/outbound sales
• Bachelor’s degree required in related field or equivalent business experience
• 1+ years of experience in relevant field 

Working Conditions:

• Tampa, FL in office full time 
• 0-10 % travel may be required 

General Summary:

The Sr. Manager of Software Engineering is responsible for leading a global team of entry level to experienced professionals focused on developing high-quality, innovative, fully performing software in compliance with coding standards. This role supports the management and coordination of resources and processes to deliver successful
software releases, while defining the strategy and driving initiatives that deliver on organization’s vision and goals.

Essential Duties & Responsibilities:

• Sets goals and objectives for team members for achievement of operational results
• Manages experienced professionals who exercise latitude and independence in assignments
• Influences others outside of their own job regarding policies, practices, and procedures
• Contributes to policy and strategy implementation for short-term results
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Writes product requirement documents, implements and tracks development timelines, and negotiates feature sets
• Maintains a deep understanding of programming and coding fundamentals, architecture, and design in multiple languages
• Builds positive and collaborative relationships within the team and organization
• Oversees multiple large, complex, and dissimilar deliverables and trains others on deliverables as needed

Knowledge, Skills, and/or Abilities Required:

• Exceptional leadership and customer service skills
• Strong hands-on experience in Microservices architecture.
• Expertise in cloud technologies, with AWS preferred
• Working knowledge of databases (any type).
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Strong creativity and latitude skills
• Advanced knowledge of programming languages and software basics
• Strong knowledge of relevant software development tools including version control, build processes, debuggers, and test frameworks
• Organized, detail-oriented, self-motivated, and willing to develop professionally
• Strong ability to lead and manage multiple priorities and/or projects simultaneously with sufficient efficiency and quality
• Strong ability to understand complex algorithms
• Advanced understanding of how a Managed Service Provider (MSP) operates from a business standpoint

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 10-15 years of relevant experience
• 3+ years of leadership experience

 

General Summary:

The Scale Project Manager supports successful project execution by ensuring tasks align with goals, maintaining clear communication, and adapting to changing priorities. This role fosters collaboration, tracks progress, and escalates issues promptly to keep projects on schedule and within quality standards.

Essential Duties & Responsibilities:

•  

  Facilitates and schedules warm calls and project meetings including preparing agendas, documenting outcomes, maintaining communication, and ensuring a smooth partner handoff to the Partner Success Team
• Handles escalation cases; researches, analyzes, and documents findings
• Assists in identifying and mitigating risks and issues
• Collaborates with project teams and internal project teams to identify requirements, objectives, and scope
• Coordinates and builds strong working relationships with internal teams, including Consulting, Operations, Sales, and Support
• Generates status reports for partners and stakeholders, providing insights into project performance
• Manages project timelines and supports overall project execution
• Assists in creating detailed project plans, timelines, and budgets
• Follows up with partners and internal teams on action items
• Assists in allocating resources to ensure project tasks are properly staffed
• Monitors project progress, milestones, and budget, identifying deviations from the approved plan
• Ensures the project is consistently maintained and updated with accurate and timely information
• Maintains comprehensive and organized project documentation
• Provides cross-functional support with strong attention to detail
• Provides administrative support to the project team as needed

Knowledge, Skills, and/or Abilities Required:

• Excellent verbal and written communication skills
• Strong project management and organizational capabilities
• Effective facilitation skills, including leading meetings, warm calls, and cross‑functional discussions
• Strong critical thinking, analytical and problem‑solving abilities
• Exceptional time management and ability to prioritize effectively
• Proactive, self‑motivated, and able to work independently with a strong sense of ownership and urgency
• Comfortable working in a fast‑paced, evolving environment and adapting to shifting priorities
• Ability to interpret and clearly communicate technical or process‑related documentation
• Strong attention to detail, ensuring accuracy and organization of documentation and project data
• Familiarity with project tracking tools, dashboards, and reporting processes
• Collaborative mindset and willingness to learn and adopt best practices.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 1+ years of relevant experience

 

 

 

 

 

 

 

 ••Provides support to the Product Management team, with a high attention to detail

••Product strategy and roadmap for deep integrations with Microsoft ecosystem products including Microsoft Partner Center integration, Microsoft 365, Azure, Entra ID (Azure AD), and Teams

•• Researches, analyzes, and documents findings

•• May coach, review, and/or delegate work to other team members

•• Defines and drives the business plan, strategy, and positioning of the products to align to corporate growth strategy

•• Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and to lay out the value of your solution in a well-structured, data-informed, written narrative•• Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities

•• Interacts with customers and prospects to define market requirements and communicates the needs to the development team

•• Monitors product performance to evaluate adoption rates, user experience, and production issues

•• Prioritizes the product backlog in conjunction with overall business and partner needs

•• Represents ConnectWise in all partner engagements, events, conferences, and other venues

Mandatory Skills: Product strategy and roadmap for deep integrations with Microsoft ecosystem products including Microsoft Partner Center integration, Microsoft 365, Azure, Entra ID (Azure AD), and Teams

Experience: 3-5 Years IT Product Experience including 2 Years in Microsoft.

Work Location: Pune candidates willing to relocate can also apply.

Work Type: Hybrid Thrice a week from Hinjewadi Phase II office 

Notice Period: Maximum 2 months serving NP or immediate joiners will be preferred.

Shifts: General 

 

 

General Summary

The UX Researcher is an individual contributor responsible for delivering quality research insights for features and projects while developing research expertise and impact. This role handles standard research studies independently—from scoping and planning to execution and synthesis—collaborates with UX design, product, and engineering teams to inform roadmaps, and contributes to the overall quality of the team's insights. The UX Researcher works with guidance on complex or ambiguous problems, learns from senior team members, and grows capabilities across various research methodologies and data analysis techniques. This role requires solid research skills, effective communication of findings, and the ability to balance user needs with technical and business constraints.

Essential Duties & Responsibilities

• Delivers quality research insights for features and projects with appropriate guidance on complex or sensitive topics.
• Handles standard research studies independently, from initial scoping and participant recruitment through to execution and final synthesis.
• Creates research plans, information architectures (for testing), and data models aligned with product and business goals.
• Lead end-to-end IA projects to improve the structural organization of features.
• Triangulate data from various sources (qualitative logs, survey results, or usage data) within Excel.
• Collaborates with UX designers, product managers, and engineers throughout the product lifecycle to ensure user evidence informs technical and roadmap decisions.
• Conducts generative and evaluative user research and applies insights to help the team make informed product decisions.
• Uses research repositories correctly and maintains the consistency and findability of organizational knowledge.
• Creates research reports, journey maps, and personas to clearly communicate user needs, pain points, and mental models.
• Conducts usability testing independently and provides prioritized recommendations for iterative design improvements.
• Participates in research and design reviews, providing and receiving constructive feedback on methodology and synthesis.
• Represents user needs and behavioral data in project planning, sprint grooming, and feature discussions.
• Presents research findings clearly to the team and stakeholders, using storytelling to build empathy and drive action.
• Stays current with research methodologies, analysis tools, and behavioral science best practices.
• Documents research rationale, participant demographics, and raw data appropriately to ensure ethical standards and auditability.
• Responds to stakeholder feedback constructively, refining research questions or deep-diving into data to address business concerns.
• Contributes ideas to improve team research processes, such as streamlining recruitment or improving report templates.

Knowledge, Skills, and/or Abilities Required

• Solid competency across UX research disciplines, including study scoping, interview moderation, survey design, and qualitative synthesis with the ability to handle standard research projects independently.
• Developing strategic thinking with a clear understanding of how research insights connect to product goals and business KPIs.
• Experience using Jira to manage personal workflows and provide transparent status updates to cross-functional partners.
• Experience contributing to the documentation of new research processes and SOPs within Confluence.
• Advanced understanding of Information Architecture (labeling, navigation, and search).
• Expertise in Excel Pivot Tables and data manipulation to support complex synthesis and reporting.
• Ability to utilize PowerBI to validate research hypotheses with behavioral data.
• Deep understanding of user needs and project constraints, with the ability to design studies that provide high-value data within tight timelines or technical limitations.
• Experience using and contributing to research repositories (Marvin), ensuring that data is correctly tagged, organized, and accessible for the wider team.
• Capability in conducting mixed-methods research, effectively reviewing quantitative data (from Pendo) and applying those insights to qualitative discovery.
• Ability to collaborate effectively with product and engineering teams, ensuring that research findings are translated into clear technical requirements or design iterations.
• Clear communication skills with the ability to present findings to stakeholders and explain the "so-what" behind user behaviors.
• Proficient use of research tools, including Maze for unmoderated testing and FigJam for mapping, with highly organized and repeatable workflows.
• Ability to work independently on standard projects while proactively seeking guidance on complex methodological or political problems.
• Demonstrated commitment to research quality, data ethics, and the principles of user-centered design.
• Strong collaboration skills, adaptability, and a willingness to learn advanced research techniques or specialized domain knowledge.

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Social Sciences, Cognitive Science, or a related behavioral science field.
• 4+ years of professional experience in a dedicated UX Research role, with a portfolio demonstrating solid skills in end-to-end research project management.
• Demonstrated competency in core research disciplines, including generative discovery, evaluative testing, survey methodology, and mixed-methods analysis.
• Experience delivering research work through the full project lifecycle, from initial stakeholder intake and study design to final analysis and executive presentation.
• Track record of effective collaboration with UX Design, Product, and Engineering teams, ensuring that research insights are integrated into the product roadmap and technical specifications.
• Proficiency in leveraging a modern research stack, including using Marvin for long-term insight management, Maze for scalable testing, and Pendo for quantitative validation.
• Ability to operate within professional project management frameworks, including managing project tasks in Jira and documenting/following team SOPs within Confluence.
• Track record of using Excel as a core tool for managing the research lifecycle and analyzing multi-source data.

Working Conditions

• Hybrid - Pune / Mumbai / Bangalore depending on location
• Minimal travel, occasional team meetings
• Mid-level IC position requiring good judgment and effective collaboration

General Summary:
The Senior Software Engineer I is responsible for developing high-quality, innovative, fully performing software in 
compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that 
software deliverables, including designs, codes, and tests, are completed in a timely manner, while remaining 
aligned with industry and organizational standards

Essential Duties & Responsibilities:
• Provides support to the Engineering teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Software Engineering team through the explanation of facts, policies, and practices
• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
• Works on systems critical to company’s current and future operations
• Debugs production issues across services and multiple levels of the stack
• Assists with improvement of organizational engineering standards, tooling, and processes
• Participates in the testing process through test review and analysis, test witnessing, and certification of software
• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems 
• Maintains an understanding of current technologies or programming practices through continuing education, reading or participation in professional conferences, workshops, and/or groups

Knowledge, Skills, and/or Abilities Required:

• Strong hands‑on experience in Golang
• Expertise in any cloud technologies, AWS preferred
• Experience with Microservices
• Proficiency in GitLab for CI/CD pipeline
• Knowledge of NoSQL databases
• Ability to work independently on projects and processes with general supervision
• Practical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Knowledge of a variety of the field's concepts, practices, and procedures
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Knowledge of programming languages and software basics
• Knowledge of relevant software development tools including version control, build processes, debuggers, and test frameworks

Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience

Working Conditions: Pune / Mumbai (Hybrid)

 

Overview

We are seeking a highly experienced Senior Software Engineer II with professional software development experience.. The ideal candidate will lead complex technical initiatives, architect scalable backend systems, and mentor engineering team members.

---

Minimum Experience: 8 Years to 10 Years

Work Location: Bangalore 

Work Type: Remote 

Key Responsibilities

• Lead the end-to-end design, development, and maintenance of scalable backend applications using Python.
• Architect, build, and optimize cloud-native solutions on AWS (Lambda, EC2, S3, RDS, API Gateway, IAM, CloudWatch, etc.).
• Design and maintain advanced database schemas, queries, indexing strategies, and performance optimizations in PostgreSQL.
• Experience with AI tools some quantifiable experience with Cursor/Github Copilot would be required.
• Own technical architecture decision-making and participate in system design reviews.
• Build and enhance RESTful APIs or microservices with high scalability, reliability, and performance.
• Implement CI/CD pipelines and ensure smooth automated deployments using AWS and DevOps tools.
• Lead troubleshooting and resolution of complex production issues across the stack.
• Mentor and guide engineers across levels, contributing to code quality, architecture choices, and development best practices.
• (Optional) Contribute to frontend development using React where needed.
• Uphold high engineering standards, code quality, and documentation discipline.

---

Required Skills & Qualifications

• 8–10 years of professional experience in backend software development.
• Strong proficiency in Python for building production-grade applications.
• Deep hands-on experience with AWS services (compute, storage, databases, networking, monitoring).
• Strong command over PostgreSQL, including query optimization, indexing, and advanced DB features.
• Some quantifiable experience in AI tools like Cursor/Github/ Copilot would be required.
• Solid understanding of microservices architecture and distributed systems.
• Experience designing, consuming, and securing RESTful APIs.
• Strong competency in Git and modern DevOps practices.
• Excellent analytical, troubleshooting, and performance optimization skills.
• Strong communication abilities and experience working in collaborative, agile teams.

---

Nice to Have

• Exposure to React or other modern frontend frameworks.
• Experience with Docker, ECS, EKS, or Kubernetes.
• Hands-on experience with Terraform or CloudFormation for IaC.
• Familiarity with event-driven architectures (SNS/SQS, Kafka, etc.).
• Experience with automated testing frameworks such as PyTest, UnitTest, or Jest.

---

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with modern cloud-native technologies.
• Learning and career growth pathways, including leadership opportunities.
• Flexible and collaborative work environment (hybrid/remote depending on policy).

 

The Principal Software Engineer I is a high-impact technical leadership role responsible for architecting and developing innovative, high-performance software systems. You will bridge the gap between complex business requirements and scalable technical solutions, ensuring that our engineering output remains world class and strictly compliant with industry standards.

As a senior technical authority, you will shape the technical direction of the team, fostering an environment of excellence and continuous improvement by leveraging modern, AI-augmented development workflows and robust cloud-native architectures. 

Location: Pune (Hybrid)

Key Responsibilities

• System Architecture & Development: Design, build, and maintain large-scale production services, web applications, high-throughput data pipelines, and real-time streaming systems.

• Technical Leadership & Mentorship: Provide high-level support to engineering teams, coaching developers and conducting rigorous code reviews to ensure validity, performance, and adherence to security standards.

• AI-Augmented Development: Drive engineering efficiency by integrating and championing the use of AI tools such as GitHub Copilot, Cursor, or Claude. Use these technologies to optimize boilerplate generation, complex refactoring, and deep architectural debugging.

• Operational Excellence: Debug complex production issues across various services and multiple levels of the stack; assist in refining organizational engineering standards and tooling.

 • SDLC Oversight: Lead the full Software Development Life Cycle (SDLC), from initial research and documentation to final certification and deployment.

• Quality Assurance: Lead the testing process, including test review, analysis, and witnessing to ensure software is robust and compatible with diverse operating systems.

• Continuous Innovation: Stay at the forefront of technology by researching emerging trends and participating in professional workshops to keep the organization competitive.

Required Skills & Qualifications (Must Have)

• Core Languages: Proficiency in Golang is highly preferred. Strong expertise in Java or Python is required.

• Cloud Infrastructure: Strong background in cloud-native development and infrastructure management (specifically AWS, GCP, or Azure).

• Data Management: Extensive experience with both SQL (PostgreSQL, MySQL) and NoSQL (Cassandra, or MongoDB) databases.

• SDLC & DevOps: Mastery of the full Software Development Life Cycle, including CI/CD pipelines, automated testing, and agile methodologies.

• AI Productivity: Proven experience using AI-powered development tools (e.g., Cursor, GitHub Copilot, Claude) to accelerate coding, automate documentation, and improve code quality.

• Leadership: Experience mentoring team members and making high-level architectural decisions. 

 

Preferred Qualifications (Good to Have)

• Cybersecurity Expertise: Preference will be given to candidates with Cybersecurity domain knowledge, SIEM, vulnerability remediation etc.

• Containerization: Hands-on experience with Docker and orchestration platforms like Kubernetes.

• Streaming Technologies: Familiarity with event-driven architectures and streaming platforms like Kafka or RabbitMQ etc.

• Advanced Automation: Ability to evaluate and implement AI-driven "agentic" workflows to further automate routine engineering tasks.

• Sets goals and objectives for team members for achievement of operational results•• Supervises support and/or professional level colleagues•• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders•• Leads and prioritizes the daily activities of the team•• Manages, mentors, and coaches to develop a collaborative and dynamic team•• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency•• Writes product requirement documents, implements and tracks development timelines, and negotiates feature sets•• Maintains a deep understanding of programming and coding fundamentals, architecture, and design in multiple languages•• Builds positive and collaborative relationships within the team and organization•• Manages multiple, dissimilar deliverables and trains others on deliverables as needed

Job Description

We’re on a mission to deliver flawless products, and we need a Senior Test Engineer who shares our passion for quality! If you love digging deep to uncover issues before they reach customers, thrive on building smart automation, and believe that quality is everyone’s responsibility, this role is for you. You’ll play a critical part in shaping exceptional user experiences by leveraging cutting-edge tools, modern frameworks, and AI-driven testing practices - all while collaborating with talented teams to raise the bar for quality across the organization.

Mandatory Skills: Python Automation testing API, Karate framework  

Skills & Experience

• Communication & Collaboration – Strong communication skills with the ability to clearly articulate testing strategies and collaborate effectively with developers, product managers, and stakeholders.
• Manual & Exploratory Testing – Ability to design and execute manual test cases for complex scenarios, edge cases, and usability validation where automation is not feasible.
• Test Automation Frameworks – Hands-on experience designing and maintaining automated test suites using Cypress, Selenium, and other modern frameworks.
• Programming Skills – Proficiency in Python and JavaScript for building robust automation scripts and utilities.
• API Testing & Integration – Skilled in testing RESTful APIs using tools like Postman and Karate; experience validating IAM/AuthZ and different authorization systems.
• Test Design and Implementation (Risk-Based Testing & Quality Strategy) – Ability to apply sound judgment to determine test scope, depth, and prioritization without compromising quality.
• CI/CD & DevOps Integration – Experience integrating automated tests into CI/CD pipelines (GitLab, Jenkins etc.) for continuous quality assurance.
• Compliance & Security Awareness – Understanding of PCI DSS and other compliance standards relevant to payment systems.
• Version Control – Proficient in Git and collaborative workflows for managing test code and automation assets.

    Key Responsibilities 

• Design, develop, and maintain robust UI and API automation test suites for IAM, AuthZ, and STS components.
• Build scalable and maintainable automation frameworks, preferably using Karate for API and service-level automation.
• Collaborate with engineering teams to define test strategy, test plans, and test coverage for new and existing features.
• Validate end‑to‑end flows such as authentication, token generation, session management, OAuth/OIDC flows, roles & permissions, MFA, SSO, etc.
• Participate in architecture/design discussions to provide quality and testability insights early in the lifecycle.
• Ensure timely execution of regression suites and continuous integration pipelines.
• Perform root-cause analysis on test failures and work with developers to resolve issues.
• Implement test data strategies, mocks, and stubs as needed to support automation.
• Contribute to quality metrics, dashboards, and continuous process improvements.
• (Good to have) Support and execute performance and load testing for key IAM workflows.

 Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 4 to 6 Years of experience

Notice Period: Max 2 months or serving Notice Period candidates will be preferred.

Work Location: Pune (Candidates willing to relocate to Pune will be considered for this role)

Working Conditions:

• Hybrid - Mandatory thrice a week from Hinjewadi office.

 

          

 

General Summary:

The Senior Salesforce Developer is a technical leader responsible developing, and delivering robust, scalable solutions on the Salesforce platform. This role partners with cross-functional teams to translate complex business requirements into secure, high-quality technical solutions, and drives best practices in development, integration, and DevOps. The ideal candidate is a hands-on expert in Apex, Lightning Web Components, and Salesforce architecture, with a passion for mentoring others and advancing the organization’s Salesforce maturity.

Essential Duties & Responsibilities:

• Design, develop, and implement scalable solutions using Apex, Lightning Web Components (LWC), Flows, and other Salesforce technologies
• Lead the technical design of integrations with external systems (REST/SOAP APIs, middleware, Platform Events).
• Ensure solutions are bulk-safe, limit-aware, and follow Salesforce governor limits and best practices
• Own technical delivery from requirements through deployment, including code reviews and release management
• Develop and maintain automated unit tests (Apex, Jest for LWC) and static analysis
• Enforce security best practices (CRUD/FLS, sharing rules, Shield, compliance frameworks such as GDPR as applicable)
• Mentor and coach junior developers, conduct code reviews, and foster a culture of continuous improvement
• Works with Change Management to communicate and define release process, identifying roll backs and pinpointing potential issues that could occur
• Works with business owners to translate functional requirements into technical requirements
• Identifies and resolves bugs in a timely manner, performing reviews after to ensure the underlying is sues are fixed
• Serve as an escalation point for complex technical issues and drive root cause analysis and resolution.
• Oversees completion of deliverables including analysis, design/ approach, and implementation using salesforce best practices, execution best practices, communication, and documentation
• Stay current with Salesforce releases, emerging technologies, and industry trends
• Transforms business needs into technical design solution options and develops demos / proof of concepts
• Authors, trains, and provides governance on all configuration projects and adherence to best practices

Knowledge, Skills, and/or Abilities Required:

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Strong data modeling, performance optimization, and security enforcement (CRUD/FLS, sharing)
• Ability to adapt and understand new technology/processes as per business requirements
• Excellent communication skills, with ability to translate business needs into technical solutions and produce clear documentation
• Thorough understanding of the Salesforce meta-data API
• Strong knowledge of Salesforce administration
• Organized, detail-oriented, and self-motivated
• Strong development skills
• Analytical with the ability to derive solutions quickly and proficiently
• Strong understanding of the core systems being supported
• Preferred: Developmental skills in APEX, JAVA, SOQL, SQL, and/or C++

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• Extensive experience with Salesforce configuration and creation of robust workflows and automation
• Various Salesforce certifications including Salesforce Platform Developer I & II, App Builder, Admin, and Cloud Certifications
• Experience with compliance frameworks (GDPR/PCI) and Salesforce Shield.

Working Conditions:

• Pune / Mumbai / Bangalore / Philippines (Hybrid)
• 0-10% travel may be required

 

Account Executive

General Summary:

The Account Executive is responsible for acquiring new partners, expanding our partner base, and selling new software solutions. This role works in partnership with the broader Sales team to manage the sales cycle, open to close, and attracting new business.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Achieves personal annual sales growth contract value based on the total opportunity
• Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell 
  Through our existing customers (specific to Partner Sales)
• Acquires and/or manages all prospects/partners within our Ideal Customer Profile and within their designated territory
• Follows ConnectWise value/solution based-sales process
• Either prospects new accounts through cold calling and email communication or prospects existing accounts through business review and email communication
• Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.) o
  • Average size of transaction: $15K annual per sale
  • Average number of sales: 85 transactions/year
  • Average length of sales cycle: 25-30 days
• Qualifies either prospective or existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly
• Negotiates contract opportunity terms, discounts, and implementation

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Comfortable with prolonged phone use
• Ability to effectively make 40-50 outbound calls per day
• Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry
• Ability to identify opportunities and leverage resources appropriately

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience

Working Conditions:

• Remote or hybrid based on location
• 0-10% travel may be required 

 

 

Provides support to Security Services team, with a high attention to detail

• • Researches, analyzes, and documents findings
• • May influence others within the Security team through the explanation of facts, policies, and practices
• • Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools 
• • Monitors a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary
• • Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity
• • Assists with SIEM rule modification, notification pathways, and other system configuration management
• • Analyzes process workflows and identifies problems
• • Works with colleagues to understand processes and deliverables across the organization 
• • Adheres to relevant policies, procedures, standards, and security practices 
• • Delivers and prioritizes customers satisfaction
• • Aids and facilitates partner communications, resolutions, and escalations 
• • Follows escalation procedures for interfacing with other SOC teams
• • Maintains consistent threat handling and remediation procedures 
• • Utilizes the internal knowledge base to assist with resolution of threats

 Mandatory Skills: Should have hands on experience to work on incidents and investigation of forensic investigation,  Cyber Triage, or Velociraptor, EDR – SentinelOne , and Microsoft defender. Practical exposure particularly in log analysis and real-world incident handling, 

 

General Summary:

The Regional Sales Manager is responsible for developing and maintaining relationships with our existing partners, driving sales growth, driving retention, managing revenue & sales activities, and collaborating with internal teams to deliver solutions that meet satisfactory client objectives. This role works in partnership with the broader sales team to manage the sales cycle, open to close, and expanding growth.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail 
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Achieves personal annual sales growth contract value based on the total opportunity
• Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell Through our existing customers (specific to Partner Sales)
• Manages partners within our Ideal Customer Profile and within their designated territory as the primary commercial point of contact
• Follows ConnectWise value/solution based-sales process
• Account Growth: Identify and pursue opportunities for upselling and cross-selling additional products or services. 
• Strategic Planning: Develop territory and account plans to achieve client goals and drive revenue growth.
• Project Coordination: Oversee delivery of products or services, ensuring client requirements are met on time and within scope.
• Performance Reporting: Track and report key metrics such as renewals, churn, and customer satisfaction.
• Issue Resolution: Act quickly to resolve client concerns and coordinate solutions internally.
• Collaboration: Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvements.
• Forecast: Work closely with broader team and management to provide accurate forecasting (Monthly, QTR and Yearly).
• Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.)
• Average length of sales cycle: 25-30 days
• Qualifies existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly
• Negotiates contract opportunity terms, discounts, and implementation
• Builds and maintains long term relationships with partners to bolster retention

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Commercial acumen and understanding of client business models.
• Organised and detail-oriented, with strong follow-up and time management.
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Comfortable with prolonged phone use
• Ability to effectively make 40-50 outbound calls per day
• Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry
• Ability to identify opportunities and leverage resources appropriately
• Proficiency in Salesforce, Outreach and other sales tools

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 
• 3 years of experience in account management, client success, or sales.
• Proven track record of meeting or exceeding client satisfaction and retention targets.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. 

Working Conditions:

• Onsite/Hybrid depending on location 
• 0-10% travel may be required

Dienstverband: Fulltime

Locatie: Remote/ Hybride

Sector: IT, Software & Cybersecurity

Introductie

 Ben jij een ervaren commerciële professional die energie krijgt van new business, strategische gesprekken én het closen van deals? Als Account Executive breid je onze partnerbase uit en haal je nieuwe klanten binnen. Je runt de volledige salescyclus: van eerste gesprek tot handtekening. Je werkt met IT-dienstverleners, MSP’s en security-partners — een doelgroep die scherp, technisch en resultaatgericht is. Jij weet hoe je waarde verkoopt en hoe je van een kans een deal maakt. Dit is de perfecte rol voor AEs die vrijheid willen, ownership pakken én zichtbaar resultaat willen boeken.

Jouw Rol

•  Je benadert en acquireert nieuwe partners binnen jouw regio of segment.
• Je bouwt een sterke pipeline via outbound outreach, business reviews en relatie-ontwikkeling.
• Je voert 40–50 hoogwaardige outbound gesprekken per dag wanneer nodig.
• Je volgt onze value-based en solution-selling aanpak.
• Je geeft demo’s, maakt businesscases en laat duidelijke ROI zien.
• Je onderhandelt over prijzen, voorwaarden en implementatie.
• Je sluit deals die voldoen aan onze marge- en pricingstandaarden.
  • Gemiddelde dealwaarde: ca. $15K ARR
  • Deals per jaar: ca. 85 
  • Salescyclus: 25–30 dagen 
    
• Je werkt samen met Sales Engineers, Marketing en Partner Success.
• Je coacht en ondersteunt collega’s wanneer nodig — je bent een voorbeeld binnen het team.

Wie Jij Bent

• Je bent zelfstandig, proactief en weet hoe je een commerciële funnel bouwt.
• Je bent een echte hunter: je creëert kansen, je wacht niet op inbound.
• Je kunt schakelen tussen strategische gesprekken en dagelijkse salesactiviteit.
• Je kunt technisch-inhoudelijke concepten vertalen naar zakelijke waarde.
• Je hebt kennis van of affiniteit met MSP’s, TSP’s, IT-diensten en cybersecurity.
• Je communiceert professioneel in zowel Nederlands als Engels.
• Je voelt je thuis bij een kritische, veeleisende, maar eerlijke doelgroep.

Wat Jij Meebrengt

• Bachelor of gelijkwaardige relevante werkervaring.
• 6+ jaar ervaring in sales, bij voorkeur in software, IT of diensten.
• Aantoonbare ervaring met het zelfstandig runnen van volledige salescycli.
• Ervaring met outbound sales en pipeline-opbouw.
• Pré: ervaring met Salesforce, Outreach of ZoomInfo.

Wat Wij Bieden 

• Een commerciële rol met veel impact én vrijheid.
• Doorgroeimogelijkheden richting Senior AE, Sales Leadership of Channel/Partner Sales.
• Flexibele werkvorm: remote, hybride of op kantoor.
• Een internationale organisatie met een directe, transparante Nederlandse communicatiestijl.
• Professionele onboarding, coaching en sales enablement

Regional Sales Manager -

General Summary:

The Regional Sales Manager is responsible for acquiring new partners, expanding our partner base, and selling new software solutions. This role works in partnership with the broader Sales team to manage the sales cycle, open to close, and attracting new business. With your consent, reference checks will be conducted prior to receiving an offer.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Achieves personal annual sales growth contract value based on the total opportunity
• Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell 
  Through our existing customers (specific to Partner Sales)
• Acquires and/or manages all prospects/partners within our Ideal Customer Profile and within their designated territory
• Follows ConnectWise value/solution based-sales process
• Either prospects new accounts through cold calling and email communication or prospects existing accounts through business review and email communication
• Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.) o
  • Average size of transaction: $15K annual per sale
  • Average number of sales: 85 transactions/year
  • Average length of sales cycle: 25-30 days
• Qualifies either prospective or existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly
• Negotiates contract opportunity terms, discounts, and implementation

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Comfortable with prolonged phone use
• Ability to effectively make 40-50 outbound calls per day
• Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry
• Ability to identify opportunities and leverage resources appropriately

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience

Working Conditions:

• Remote or hybrid based on location
• 0-10% travel may be required 

 

General Summary:

The Account Executive is responsible for acquiring new partners, expanding our partner base, and selling new 
software solutions. This role works in partnership with the broader Sales team to manage the sales cycle, open to 
close, and attracting new business

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Achieves personal annual sales growth contract value based on the total opportunity
• Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell - Through our existing customers (specific to Partner Sales)
• Acquires and/or manages all prospects/partners within our Ideal Customer Profile and within their 
  designated territory
• Follows ConnectWise value/solution based-sales process
• Either prospects new accounts through cold calling and email communication or prospects existing 
  accounts through business review and email communication
• Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages 
  are subject to change based on segment, industry, product, etc.)
  • Average size of transaction: $15K annual per sale
  • Average number of sales: 85 transactions/year
  • Average length of sales cycle: 25-30 days
• Qualifies either prospective or existing accounts to build and maintain a pipeline of opportunities to 
  achieve annual sales goals that are set quarterly
• Negotiates contract opportunity terms, discounts, and implementation

 

 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Comfortable with prolonged phone use
• Ability to effectively make 40-50 outbound calls per day
• Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry
• Ability to identify opportunities and leverage resources appropriately

Educational/Vocational/Previous Experience Recommendations:

•  Bachelor’s degree in related field or equivalent business experience
•  3+ years of relevant experience

Working Conditions:

• Onsite/Hybrid depending on location
• 0-10% travel may be required
• With your consent, reference checks will be conducted prior to receiving an offer.