About Us

We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.

Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 

Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 

Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 

Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 

Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

The Property Utility Specialist is responsible for the end-to-end management of utility billing, onboarding, and invoice processing for one of our clients. This role ensures utilities are properly onboarded, bills are processed accurately, autopay/e-billing is implemented, and all related systems and controls are maintained with integrity. The ideal candidate is highly detailed, process-oriented, comfortable with multiple stakeholders and systems, and thrives in a fast-paced asset management environment.

Your Main Responsibilities:

1. Utility Invoice Processing

• Receive utility invoices and ensure the utility folder is resolved to zero open items by end of day.
• Enter utility invoices per property under the correct name.
• Input utilities into the property management software (e.g., AppFolio) using proper GL accounts and property codes.
• Maintain passwords/logins for utility accounts
• Immediately notify Accounting Supervisor & Treasury Supervisor of any invoice or billing errors.
• Provide a daily End-of-Day report to Accounting Supervisor & Treasury Supervisor documenting utility bills entered.
• Communicate with the Accounting & Treasury Supervisors when a new utility vendor must be created to process invoices.
• Collaborate with Accounting & Treasury Supervisors to resolve any utility invoice anomalies (e.g., unusual charges, late fees).
• Update the “BPO Utilities” channel each day with current status and any late fees observed during bill entry.
• Assist in setting up utility accounts on autopay linked to the property’s bank account.
• Assist in enrolling utility accounts to e-billing
• Assist in compiling utility data (usage, invoices, etc.) upon request.
• Participate in daily bank proofing, ensuring utility items are correctly reported

2. Utility Onboarding for New/Transitioning Properties

• Support the onboarding of utilities for properties ensuring 100% completion prior to the transition date.
• Obtain from outgoing management/ownership the list of utilities requiring transition (electric, water/sewer, gas, trash, phone/internet).
• Ensure all new utility accounts are set up under the correct property name
• Ensure utility account logins are created and stored in the Utility/Vendor Account Workbook folder.
• Document each onboarding step on the Onboarding Checklist with supporting documentation (email confirmation, phone confirmation, contract copies).
• Store utility transition confirmations for the property being onboarded.
• Escalate any onboarding barriers (missing information, deposits required, ownership paperwork missing) to the Accounting & Treasury Supervisor immediately.

3. Flexible and Adaptable Work

• As jurisdictions, utility provider practices, lease terms, and internal processes evolve, adapt to changing workflows and procedures.
• Remain responsive to new property acquisitions, portfolio growth or other changes.

What We’re Looking For:

• At least 2 years of experience in utility billing, invoice processing, or property-management accounting highly desirable.
• Strong sense of ownership and proactive communication — someone who will immediately report any problem or barrier (e.g., utility account issues, vendor set-up delays, login access problems) to the appropriate supervisor.
• Prior experience using AppFolio or similar property management accounting software is advantageous.
• Technical Skills:
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new systems quickly.
  • Experience managing passwords/logins securely using tools like Keeper Security or similar.
  • Familiarity with electronic billing and autopay setup processes.
• Attention to Detail & Process-Oriented: Proven track record of accurate data entry, following checklists, meeting deadlines (e.g., zero open items by EOD).
• Communication & Collaboration: Strong written and verbal communication skills; ability to coordinate with internal teams and external utility providers.
• Problem Solving: Ability to identify anomalies, escalate appropriately and follow through to resolution.
• Organizational Skills: Ability to manage multiple properties/portfolios, daily tasks, reporting requirements and onboarding workflows concurrently.
• Adaptability: Comfortable working in a dynamic environment where policies and programs may change.
• Confidentiality & Integrity: Handle login credentials, financial information and vendor accounts securely and responsibly.

Nice to Haves:

• Prior experience in a real-estate asset management company or multifamily/residential portfolio.
• Experience in handling tenant billing and administrative fee processes.
• Comfortable working under minimal supervision with defined workflows and checklists.
• Initiative to improve processes, suggest efficiencies and maintain a clean inbox/folder system.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Position: IT Project Manager
Company: New Era Technology
Location: Bangalore(Onsite- Work from our client's Office) Office address: Parcel 9, Embassy Tech Village, Outer Ring Road, Deverabeesanhalli Village, Varthur Hobli, Bengaluru, 560103.  
Employment Type: Permanent | Full-Time
Experience: 10 – 18 Years

Role Summary 

Responsible for the matrix management of project teams and the oversight of designing and implementing complex technology projects, primarily related to Real Estate development, End User, and Network projects.

This involves delivering projects across all disciplines, collaborating closely across regions and multiple Technology workstreams and LOB (line of business), while engaging with senior managers and stakeholders within the organization.

• Tasked with managing a range of infrastructure projects, with a particular emphasis on corporate fit outs, office relocations, and desktop technology deployments.
• Ensure all projects are delivered with high quality, on scope, on time & on budget.
• Ensure governance and control over all project financials, including the development of business cases, forecasting, and understanding profit and loss as well as depreciation.
• Keep all projects on track, escalating decisions to executive sponsors as needed.
• Organize the design and development of the project.
• Ensure risk management strategies are followed and reviewed according to guidelines.
• Plan and set project goals and milestones based on the approved Charter/Statement of Works.
• Identify and secure resources, including the project team, vendors, and consultants.
• Effectively detect and resolve project risks and issues. § Lead the project team.
• Ensure project management standards and rigor are applied.
• Develop communications for the executive sponsor and project stakeholders; conduct regular briefings and status updates.
• Serve as the single point of contact for project-level risks, issues, questions, and escalations.
• Prepare and/or provide project reporting, metrics, scorecards, etc.
• Partner with key stakeholders to identify project interdependencies that may influence project success.
• Support the team in distributing project information to executive management and key stakeholders.
• Create an environment that fosters trust and collaboration with others, exhibiting a strategic business focus with a customer-oriented perspective.
• Recognize areas for internal improvement and develop plans for implementing them.
• Comply with company standards and procedures. § Manage budget and financial aspects, including the completion of business cases.
• Evaluate the impact on Total Cost of Ownership for multiple simultaneous, complex projects.

Work Experience

• Substantial IT Project Management experience, or relevant business or team leadership
• 7+ years’ experience with projects in multiple technologies & functions
• Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology
• Strong knowledge of industry standard project management tools for financial and project reporting (Clarity, Service Now, Microsoft Project)
• Formal project management training and discipline knowledge required
• Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals
• Awareness of Agile Project Management techniques would be beneficial.
• An understanding of line of business technology drivers § Knowledge and understanding of banking regulatory, compliance, risk and security aspects
• Proven experience managing geographically distributed and culturally diverse work groups
• Knowledge of Permit to Build and Permit to Operate
• Extensive experience with multi-million-dollar projects with high complexity and client focus.
• Proven experience at delivering high quality projects on time & within budget
• Extensive experience at presenting metrics to key stakeholders
• Excellent oral and written communication skills across functions and teams, up and down the chain of command
• Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.
• Ability to motivate Project teams
• Strong leadership & good analytical skills § Proven negotiation & influencing skills
• Strong stakeholder management & customer focus
• Strong knowledge of IT environment and working with external Service Providers / Vendors.

Technical Skills

• Track record of delivering technology Real Estate / Network type Projects
• Management and escalation of underlying project Risks /Issue/ Change
• Budget & Financial Management
• Strong understanding of, and adherence to, Standard Project Lifecycle requirements

Qualifications

• Bachelor's degree or equivalent professional experience preferably in the financial services industry
• PMP / PRINCE or other formal project management discipline preferred, familiarity with Agile delivery practices beneficial
• Excellent oral & written communication across functions and teams, up and down the chain of command
• Proven ability to lead project teams in delivering on time, high quality solutions
• Experience with Project Task Estimation, Resource Scheduling, Risk Management, and Issue Management

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com / srikanth.kunchala@neweratech.com

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients, through multiple channels -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support with the highest empathy, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. 

About the Client:

We are seeking a dynamic Sales Development Representative to join Bungalow, a leading real estate investment, management, and rental platform revolutionizing the housing market. Their mission is to provide beautiful, flexible, and affordable housing options, ensuring everyone feels at home in their community. They’re committed to delivering a seamless rental experience, offering unique homes and rooms for rent in prime locations across all price ranges.

As the largest and fastest-growing rental company in the United States, we're on the lookout for a superstar and tech-savvy Sales Development Representative to join their team. If you're passionate about making a difference, thrive in a fast-paced environment, and are driven by innovation, Bungalow is the perfect place for you.

Responsibilities

• Contact and qualify cold and warm leads with phone calls
• Create and strategically prioritize target account lists
• Conduct high-level conversations with contacts at target accounts
• Conduct lead follow-up activity based on marketing events and website inquiries
• Act as the subject matter expert on a wide range of services, providing prospects with peace of mind that we are unlike any company in the industry
• Successfully utilize multiple sales enablement tools simultaneously
• Track all activity in a CRM
• Work closely with internal teams to develop lead gen programs
• Report to KPIs to leadership including calls, conversations, meetings booked, etc.

Personal attributes

• A flair for sales process with documented success
• Upbeat, enthusiastic, confident personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results-oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily
• Desire to learn a consultative approach to selling our products and services

Job specific requirements

• 2-3 years prior sales experience in the real estate domain
• Prior experience with CRM software (Close.com)
• Bachelor’s degree a plus
• Excellent internet for video calls and a working computer
• Ability to work in the US time zones
• Excellent English, including an understanding of a wide array of idioms (assessed via written, phone, and video tests)
• Be able to provide and schedule calls with a minimum of 3 references (corporate phone lines only)

Compensation & Benefits

• Competitive compensation of ₱40,000 to ₱50,000 per month depending on the level of experience.
• Learning opportunities
• Working in a great culture dedicated to building a business together

Working Hours

• 8 AM to 5 PM Eastern Standard Time (US)

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies. 

About the Client:

We are seeking a dynamic Sales Development Representative to join Bungalow, a leading real estate investment, management, and rental platform revolutionizing the housing market. Their mission is to provide beautiful, flexible, and affordable housing options, ensuring everyone feels at home in their community. They’re committed to delivering a seamless rental experience, offering unique homes and rooms for rent in prime locations across all price ranges.

As the largest and fastest-growing rental company in the United States, we're on the lookout for a superstar and tech-savvy Sales Development Representative to join their team. If you're passionate about making a difference, thrive in a fast-paced environment, and are driven by innovation, Bungalow is the perfect place for you.

Responsibilities

• Contact and qualify cold and warm leads with phone calls
• Create and strategically prioritize target account lists
• Conduct high-level conversations with contacts at target accounts
• Conduct lead follow-up activity based on marketing events and website inquiries
• Act as the subject matter expert on a wide range of services, providing prospects with peace of mind that we are unlike any company in the industry
• Successfully utilize multiple sales enablement tools simultaneously
• Track all activity in a CRM
• Work closely with internal teams to develop lead gen programs
• Report to KPIs to leadership including calls, conversations, meetings booked, etc.

Personal attributes

• A flair for sales process with documented success
• Upbeat, enthusiastic, confident personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and results-oriented
• Flexible, open-minded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily
• Desire to learn a consultative approach to selling our products and services

Job specific requirements

• 2-3 years prior sales experience in the real estate domain.
• Prior experience with CRM software (Close.com)
• Bachelor’s degree a plus
• Excellent internet for video calls and a working computer
• Ability to work in the US time zones
• Excellent English, including an understanding of a wide array of idioms (assessed via written, phone, and video tests)
• Be able to provide and schedule calls with a minimum of 3 references (corporate phone lines only)

Compensation & Benefits

• Competitive compensation of ₱40,000 to ₱50,000 per month depending on the level of experience.
• Learning opportunities
• Working in a great culture dedicated to building a business together

Additional Details 

• 8 AM to 5 PM Eastern Standard Time (US)
• Only for candidates based in the Philippines

***** Fully Remote. US PST Hours *****

Who We Are

We’re building the future of real estate — today.

HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and win at any step of the real estate journey, whether that’s finding a top agent, securing a competitive mortgage, or ensuring on-time, easy close.

HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.

Who You Are

HomeLight, a fast-growing Series D company, is seeking a Payroll Specialist to support end-to-end payroll operations across multiple entities. This role owns accurate, timely, and compliant payroll processing while partnering closely with HR and Finance. You’ll play a key role in maintaining payroll data integrity, supporting audits, and improving payroll efficiency in a high-growth, fast-paced environment.

What You’ll Do Here

• Own end-to-end payroll processing for U.S. employees, including wages, taxes (federal, state, local), benefits, and garnishments
• Ensure compliance with IRS regulations, FLSA, and state-specific labor laws
• Manage payroll for St. Lucia–based employees, including PAYE, NIC, and statutory deductions; remain current on local labor laws
• Manage payments and compliance for international contractors
• Process terminations, final paychecks, incentives, gifts, and off-cycle payroll adjustments
• Track leaves of absence to ensure accurate classification and pay treatment
• Set up and manage employee garnishments and loans
• Maintain employee and organizational data; review and approve employee-initiated changes
• Monitor and respond to payroll-related inquiries
• Perform payroll audits and reconciliations; identify and resolve discrepancies
• Ensure accurate year-end reporting (W-2s, 1099s, and international equivalents)
• Partner with HR and Finance on onboarding, offboarding, and payroll-related matters
• Lead annual 401(k) audits and support payroll-related audits
• Work with payroll systems to automate processes, troubleshoot issues, and support scalable operations
• Monitor payroll tax law changes and review regulatory filings to mitigate compliance risk
• Document and update payroll processes and procedures

What You Bring

• Degree in Accounting, Finance, HR, or related field preferred (or equivalent experience)
• 3–5 years of payroll experience supporting multi-entity, multi-state U.S. payroll and global contractors
• FCP, APA, CPP (Certified Payroll Professional) or equivalent certification required
• Proficiency with Paylocity, Rippling, Cube, Deel or other similar HRIS or payroll processing systems
• Strong knowledge of U.S. payroll tax regulations and international contractor compliance
• Experience in a high-growth or rapidly changing environment
• High attention to detail with the ability to manage multiple priorities and deadlines
• Clear, professional communicator able to explain payroll concepts to non-experts

Let’s chat! 

#Remote

About the role (What you'll be doing)

This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care.

As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls.

Your core responsibilities:

• Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients.
• Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams.
• Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
• Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations.
• Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality.

About you (Who you are):

• You have at least 4 years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics) as a patient/customer facing positions including phone, email and chat
• You love solving problems and driving outcomes for patients and customers
• You have strong attention to detail
• You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have strong computer skills, or experience with customer service software 
• You are fantastic at anticipating next steps and taking proactive action
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high. quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Harbor is seeking a Sourcing Senior Consultant of procurement services to join our Vendor Governance and Sourcing team (VG+S). By providing strategic, technology and operational services to clients in the legal, professional and financial services industries, our consultants are a highly talented group of professionals who offer a unique blend of core consulting experience across a number of industries and disciplines along with specialized skills in their respective areas of expertise.   This role is focused on sourcing, real estate and facilities management.  The preferred candidate will be able to work hybrid in Singapore.   

Responsibilities:

As a part of Harbor’s VG+S team, we will rely on you to work closely with project team members and client personnel to provide procurement services in the APAC region, facilitating requirements gathering, researching best practices, leveraging market data and internal intellectual property, and conducting data analysis to facilitate the implementation of cost savings, and process improvement opportunities. You will also play a key role in real estate projects in the APAC region, along with a focus on implementing and utilizing a preferred vendor pool across the region and facilitating all stages of the procurement function, from sourcing vendors to contract negotiation and review to vendor relationship management.  

• Provide service excellence by identifying key client business issues, determining client needs, evaluating and validating analysis 
• Structure ill-defined problems, develop and apply conceptual frameworks and analytical approaches, create new tools and methodologies, and develop recommendations for client implementation while minimizing organizational disruption 
• Support and manage all aspects of projects including guiding internal resources, facilitating requirements, gathering and conducting data analysis and research, training and mentoring junior team members and implementing the identified opportunities directly alongside client senior management 
• Demonstrate ownership in managing work responsibilities while effectively prioritizing time and activities to consistently deliver on work product, deadlines and project goals  
• Support engagement financials, practice operations as well as business development and proposal efforts 
• Work directly with client management and executives on a routine basis on status as it pertains to engagement progression 
• Ensure high quality delivery and provide content leadership 
• Independently structure, write, and present well organized and persuasive end products 
• Develop new intellectual capital including new and insightful frameworks and analyses 
• Promote firm development by taking initiative to identify and cultivate new clients and business  
• Utilize strong communications skills including the ability to command an audience 
• Identify opportunities to provide additional client value and extension of existing client relationships 
• Be a strong team player and developer of consulting staff while fostering an inclusive working environment 
• Provide services across a number of categories, including benefits, recruiting, technology, real estate, office operations, etc. 
• Contract Negotiation & Compliance: Strengthen the language on contract governance, compliance with firm policies, and local regulatory requirements. 
• Market Intelligence & Risk Management: Responsibility for supply market analysis, vendor risk assessment, and awareness of regional regulations. 
• ESG & Responsible Sourcing: Consider referencing ESG, supplier diversity, and sustainability practices, as this is an increasing area of focus for our client. 

Qualifications:

The ideal candidate will possess prior experience in a related Consulting, Strategic Sourcing, Facilities Management / Real Estate or Project Management role.  Analytical experience, ability to train, mentor and lead project teams and a desire to learn and grow are essential. Insight into local APAC region vendors, market knowledge, pricing and contract terms is highly desired.  Additional qualifications will include the following abilities, attributes, experience and skills:

• Facilities Management and Real Estate Procurement expertise 
• Experience in the Procurement Lifecycle: Call out the full end-to-end process more explicitly (requirements gathering → RFI/RFP/ITB → negotiation → contracting → vendor governance). 
• Ability to think strategically and identify critical business issues 
• Experience conducting financial analysis and research  
• Exceptional analytic skills and experience conducting quantitative and qualitative data analysis 
• Capacity to prioritize workload in order to meet deadlines 
• Ability to build trust as both a mentor and a valuable resource within the project team 
• Exceptional business acumen, presence and interpersonal/communication skills 
• Bachelor's degree in Finance, Economics, Business, Supply Chain or Management Information Systems required 
• Sector Experience: Preference for candidates with legal, professional services, or financial services backgrounds, e.g., “Experience supporting professional services (law firm/finance) clients preferred.” 
• 7+ years of relevant experience in industry or consulting team-oriented environment with a focus on strategic sourcing, process improvement, project management and/or financial analysis required 
• MBA and/or PMP (or similar certifications) highly desirable 
• Experience conducting real estate projects, including sourcing landlords, architects, brokers, advisors, construction contractors AV vendors, etc. 
• Familiarity with APAC recruiting agencies and practices 
• Live in Singapore 
• Occasional travel, up to 10%, may be required (international)  

Summary:

The Data Entry Support Specialist at Ylopo is responsible for supporting clients, and internal teams, with data entry tasks associated with Ylopo’s Product Support and other support teams. Primarily focused on Agent Onboarding and Offboarding for clients of Ylopo, with other tasks as assigned.    

Team members well-suited to this role will have a track record of being meticulous, detail-oriented and ability to grasp technical inputs of websites and internal systems. Attention to detail and exceptional organizational skills are a must. The ideal candidate will be responsible for accurately entering, updating, and maintaining data in our websites and systems for clients of Ylopo. This role requires a keen eye for detail, and the ability to work efficiently without error.  

Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo internal systems and understand how to navigate client websites we build. 

Requirements: 

• Ability to grasp moderate technical concepts and systems 
• Previous experience in a data entry role
• Professional manner and responsiveness to clients
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to take initiative, and work independently toward deadlines
• Strong written communication skills
• Positive demeanor, trustworthy character
• Adaptability and willingness to learn new software and tools

Responsibilities:

• The primary responsibility of this role is to process forms to enter data accurately and efficiently into designated websites and databases for Ylopo Agent Onboarding and Offboarding
• Verify and correct any discrepancies via email with customers and new information as it becomes available
• Respond via email to all clients in a timely manner to provide a high level of customer support and complete tasks
• Collaborate with the Branded Sites and Support Team members to ensure data consistency and accuracy across multiple platforms
• Ensure data integrity and security by following company protocols and procedures
• Organize and sort information according to specified guidelines
• Consistently meet the required KPIs and number of forms to process daily 
• Perform other administrative tasks and duties as assigned

System Requirements:

• Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
• Ram should be at least 16 gig with 100 gb Free disk space
• USB headset with noise canceling feature
• At least 20 mbps & up wired connection for main isp
• Back up internet is a must (strictly no USB Sticks allowed)

Shift Schedule: 8AM - 5PM Pacific Standard

Rate: starts at PHP 30,000

MAGIC WORD: YLOPER

https://www.ylopo.com/about-us

https://www.ylopo.com/ph-culture-page

About the Opportunity:

Northspyre is looking for a Marketing Coordinator to join our fast-growing, venture-backed start-up team. This is an opportunity to make a meaningful impact at a company transforming the $10.5 trillion real estate industry. We are a lean, high-performing team that values ownership, speed, and transparency, with minimal red tape and a strong focus on outcomes.

At Northspyre, we believe in working collaboratively while giving our team members a high level of autonomy and ownership. We trust our employees to take initiative, make decisions, and drive their work forward. We move quickly, support each other, and continuously look for ways to improve. Our team thrives on clear communication, accountability, and a shared commitment to building something impactful.

An ideal candidate is organized, proactive, and excited to work across marketing operations, content, and campaign execution. This role is perfect for someone who enjoys both the analytical and creative sides of marketing and is eager to leverage tools like HubSpot and AI to drive results.

How We Work:

• We are a lean and collaborative team where everyone contributes and owns their work
• We give employees autonomy and trust to take initiative and make decisions
• We value speed and efficiency—we move fast, iterate quickly, and focus on impact
• We prioritize clear and direct communication, especially in a remote environment
• We encourage proactive problem-solving without heavy oversight
• We are data-driven, using insights to guide decisions and improve performance
• We support a culture of continuous learning, especially with new tools like AI

You will be:

• Building and managing HubSpot workflows and marketing automation
• Supporting and executing email marketing campaigns
• Managing lead flow and marketing operations processes
• Assisting with content creation, messaging, and storytelling
• Using AI tools like ChatGPT to support marketing initiatives
• Organizing marketing projects, timelines, and workflows
• Supporting campaign execution across multiple channels
• Collaborating with marketing and cross-functional teams

What we are looking for:

• Experience with HubSpot workflows and marketing automation
• Experience executing email marketing campaigns
• Familiarity with ChatGPT or other AI tools in a marketing context
• Strong English communication and writing skills
• Highly organized and detail-oriented
• Ability to work US timezone hours (required)
• A proactive, creative, and solution-oriented mindset

Bonus if:

• Experience working in B2B SaaS environments
• Background in marketing operations
• Content writing or storytelling experience

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

Support the Manager or Founder by managing the day-to-day accounting for a portfolio of properties and related entities. This role includes both property (trust) accounting and corporate/entity accounting responsibilities.

This position requires strong attention to detail, a solid understanding of accounting principles, and the ability to communicate clearly with both internal teams and clients.

Your Main Responsibilities: 

Property Accounting (Trust Accounting)

• Work on accounting and Buildium (or Rent Manager) cleanup projects involving

• Catch-up bank reconciliations
• Opening balance sheet entries
• Comparing opening balances to last issued tax trial balance/ audit trial balance
• Clear diagnostics related to escrow mismatches etc.
  • Work on Ongoing Trust Bookkeeping Engagements:
• Enter bills and prepare payment batches
• Review owner statements and prepare owner distributions
• Enter tenant receipts and record deposits
• Process move-out accounting, including security deposit reconciliations
• Maintain clean and accurate tenant ledgers; identify and resolve discrepancies
• Troubleshoot and resolve bookkeeping issues across properties
• Perform triple bank reconciliations, identify issues (escrow mismatch, negative property cash, old outstanding payments or deposits)
• Allocate mortgage payments between principal, interest, and escrow
• Assist with month-end close and ensure accuracy of property-level reporting
• Research on how to record transactions in accounting system, contact software support and find resolution.

Corporate / Entity Accounting

• Perform bank and credit card reconciliations
• Prepare and post accruals, recurring entries, and adjusting journal entries
• Enter bills and prepare payment batches
• Code transactions
• Maintain prepaid schedules (insurance, taxes, escrow, etc.)
• Reconcile balance sheet accounts and tie out to supporting schedules and subledgers
• Assist with monthly financial statement preparation and review
• Ensure transactions are recorded accurately and in the proper period
• Review 12-month income statements and identify unusual or unexpected fluctuations
• Assist with year-end accounting and preparing financial statements
• Track vendor information for 1099 filings
• Preparing 1099s using third-party platforms

Systems, Process & Communication

• Follow firm standards for file management (SharePoint) and project management (Karbon HQ)
• Communicate timely and proactively escalate issues to Manager
• Work directly with clients on accounting-related questions and follow-ups
• Assist with process improvements and additional projects as needed
• Ability to meet deadlines (usually the first 2 weeks of the month is really busy)

What We’re Looking For:

• Bachelor’s degree in accountancy
• 1–3 years of bookkeeping or accounting experience
• Property management accounting experience preferred
• Buildium and QuickBooks Online experience required
• Rent Manager experience is a plus
• Experience with trust accounting and corporate/entity accounting
• Strong understanding of financial statements and balance sheet reconciliations
• Experience in outsourced property and real estate accounting environments or working with third-party accounting providers is a plus

Technical Skills:

• Proficient in Buildium (and/or Rent Manager)
• Proficient in QuickBooks Online
• Proficiency in Microsoft Excel, Outlook, and Word
• Experience with Karbon HQ is a plus
• Experience with SharePoint or similar file management systems preferred

Communication & Work Style:

• Conversational English required (role includes direct client communication)
• Strong written English skills in a business environment
• Highly organized and detail-oriented
• Ability to manage multiple priorities and meet deadlines
• Ability to work independently and follow through on tasks
• Strong problem-solving skills and attention to detail
• Ability to follow work flows in Karbon HQ

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Location

This is a hybrid role. Our office is located at Arthaland Century Pacific Tower, 5th Avenue, BGC. This role requires going to our office at least one day a week.

Role Hours

The expected working hours for this position are from 12:00 AM to 9:00 AM, based on the Philippine Time Zone (PHT).

About Point

✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 20,000+ customers.

✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Hybrid Collaboration, Connected Culture: Based in the Philippines, this hybrid role offers flexibility while fostering strong connection through in-person moments, cross-functional teamwork, and a people-first culture that prioritizes collaboration, belonging, and shared success. 

About the role

The Senior Process Quality Associate is responsible for evaluating and strengthening quality standards across customer interactions and operational workflows. This role ensures consistent adherence to defined processes for calls, chat, email, and administrative tasks, while generating actionable insights that drive measurable performance improvement. As part of the broader Business Process Management Organization, the Process Quality Analyst partners with Team Leads and stakeholders to identify trends, support coaching initiatives, and reinforce a culture of operational excellence and accountability.

Your responsibilities

Quality Monitoring & Evaluation

• Conduct structured evaluations of customer interactions (calls, chat, email) and operational workflows (e.g., order placement, task execution) using standardized scorecards.
• Assess compliance with internal policies, process standards, service expectations, and quality benchmarks, including adherence to newly implemented or updated processes.
• Monitor and validate adoption of process changes, identifying gaps in execution, understanding, or consistency during transition periods.
• Ensure consistency, fairness, and objectivity in all evaluations.
• Utilize and assess QA software platforms and reporting tools to ensure accurate data capture, scoring integrity, and actionable insights.

Trend Analysis & Insight Generation

• Analyze quality data to identify performance trends, recurring errors, and systemic gaps.
• Perform root cause analysis to uncover underlying drivers of quality issues.
• Prepare and distribute weekly and monthly quality reports highlighting key insights, strengths, risks, and actionable recommendations for Team Leads and other stakeholders.

Calibration & Quality Governance

• Coordinate and facilitate regular calibration sessions to ensure scoring alignment and consistency across stakeholders.
• Contribute to the refinement and continuous improvement of scorecards, monitoring frameworks, and quality standards.
• Maintain proper documentation of quality reviews and calibration outcomes.

Coaching & Performance Enablement

• Partner with Team Leads and other stakeholders to provide targeted, data-driven feedback that supports effective coaching strategies.
• Conduct QA discussions, quality refreshers, and reinforcement sessions to strengthen team performance and adherence to defined processes.
• Highlight training gaps and collaborate with relevant teams to address skill development needs.

Cross-Functional Collaboration

• Provide quality insights to Process Improvement, Training, Compliance, and Operations teams to support continuous improvement initiatives.
• Escalate systemic process risks and recommend improvements aligned with operational excellence goals. 

• Perform other duties aligned with process governance and quality improvement initiatives.

About you

Required:

• 5+ years of experience, with 2+ years of experience in Quality Assurance, Operations, Process Governance, or a related field.
• Experience evaluating customer-facing interactions and/or back-office operational tasks using structured scorecards.
• Demonstrated ability to analyze performance data and translate findings into actionable insights.Bachelor’s degree in Business, Operations, or a related discipline (or equivalent practical experience).
• Strong written and verbal communication skills.Proficiency in Google Suite, Slack, and Salesforce.

Preferred:

• Experience in a regulated, real estate, mortgage, or high-compliance environment.
• Exposure to calibration facilitation and coaching partnership models.
• Familiarity with CRM systems (e.g., Salesforce) and QA monitoring tools.

SKILLS

• Quality Evaluation & Process Adherence: Ability to assess execution against defined operational standards.
• Data Analysis & Reporting: Strong analytical capability to interpret data, identify trends, and present insights clearly.
• Root Cause Analysis: Structured problem-solving skills to identify underlying drivers of performance gaps.
• Stakeholder Communication: Ability to deliver constructive feedback and influence without direct authority.

Our benefits

• Competitive Pay: Market-leading salary with regular reviews and comprehensive health insurance for you and your dependents.
• Career Advancement: Structured development programs, certifications, promotion tracks, and access to an educational reimbursement program to support your career growth.
• Work-Life Balance: 18 holidays, and hybrid work options in a supportive environment.
• Support for Your Work: Get set up for success with company provided Mac equipment and monitor, and a one-time home office reimbursement to create a productive workspace.
• Global Experience: Collaborate with an international team and learn from global practices.

Philippines Data Privacy Statement

About Us

We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.

Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 

Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 

Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 

Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 

Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

We’re looking for a proactive and resourceful General Administrative Assistant to support a property management client across a variety of administrative, coordination, and research-focused tasks. This role involves assisting with day-to-day operations, supporting organizational initiatives, and managing responsibilities across speaking engagements, rental property oversight, nonprofit activities, and internal project workflows.

This is a high-impact role where you will:

• Assist in presenting our team for speaking and training opportunities.
• Conduct outreach calls and follow-ups related to event coordination and professional engagements.
• Provide administrative and research support across upcoming projects and business activities.
• Help maintain productivity across multiple ongoing priorities using HubSpot, Kajabi, and other tools.

Your Main Responsibilities:
Outreach & Lead Support:

• Research opportunities aligned with the business such as conferences, CE classes, universities, nonprofits, and corporate events.
• Build lists of potential contacts and decision-makers (education directors, event planners, etc.).
• Make outbound calls using provided scripts and confirm important details such as deadlines, themes, and requirements.
• Maintain CRM records in HubSpot, ensuring accurate tracking of follow-ups and statuses.
• Support Kajabi management and handle submission of proposals, speaker packets, and related materials.
• Assist with nonprofit startup tasks and operational coordination.

General Administrative Tasks:

• Manage calendar invites, confirmations, and inbox correspondence.
• Organize Google Drive/Dropbox files, including folders, headshots, bios, and reports.
• Coordinate tasks across nonprofit, speaking, and real estate operations as assigned.
• Support leadership with project management (10 hours/week for Tracey, 30 hours/week for Stacey).
• Handle phone calls (outbound and inbound) and manage email communication.

Real Estate / Property Support:

• Update tenant information in the property management system.
• Track rent receipts, maintenance requests, and rehab progress in spreadsheets.
• Follow up with property managers and vendors in Branson, MO.
• Monitor Housing Authority (HAKC) renewals and rent increase processes.
• Conduct research for possible property acquisitions.

Tools & Platforms You Will Use:

• HubSpot CRM
• Canva (for one-sheets, proposals, and simple design needs)
• Kajabi
• Google Workspace (Drive, Docs, Sheets, Calendar)
• Microsoft Word & Excel
• Social media platforms for posting schedules (YouTube, LinkedIn, TikTok, Instagram, X, Hootsuite)

What We’re Looking For:

• Excellent written and spoken English (professional phone communication required)
• Strong organizational skills, attention to detail, and proactive mindset
• Confident using HubSpot, Kajabi, Canva, and productivity tools
• Fast and efficient researcher (contacts, information, data)
• Strong follow-up habits and ability to complete tasks independently
• Comfortable managing shifting priorities and supporting multiple projects simultaneously

Bonus Experience:

• Background in real estate, association events, or nonprofit operations
• Cold outreach or sales experience
• Familiarity with speaker marketing, continuing education coordination, or grant research

Nice to Haves:

• Self-starter with initiative
• Clear communicator with strong follow-through
• Comfortable working with both structured and unstructured tasks
• Passionate about supporting meaningful work and business growth
• Thrives in a high-energy, purpose-driven environment

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.

Introduction

This is not your typical job description. My name is Ari, founder of Extenteam. I got into the short term rental industry by mistake while I was getting my undergraduate degree in Industrial Engineering at USC in California back in 2009.

After running short term rental management companies for more than a decade, I started Extenteam, a staffing and proptech company that helps short term rental operators. We grew to a team of 430 people and more than 10MM ARR, but we also became complacent. We became stagnant. We focused on the wrong things and instead of executing we spent too much time strategizing.

The people we had were great people, but not the right people for the type of company I want Extenteam to be. Everything changed at our South of France offsite in October 2025.

We decided that while our dedicated team member unit remains relevant in the hospitality and real estate industry, the future of the short term rental industry will be shaped by AI and automation. This is where Tailwind comes in. 

Our mission is to help our existing client base of 300 property management companies become more efficient and automate their operational processes using our Tailwind platform.

We want a new team that has an ownership mindset, values execution, and takes pride in doing excellent work with urgency. If you are a person who pushes for automation, understands patterns in how people work, avoids solving problems by adding more headcount, and is committed to improving processes through data, we want to speak with you.

This role will report to the Head of Tailwind Operations. You will manage a team across different time zones and locations.

Record a short one minute video explaining why you want to be part of Extenteam.

Below are the standard parts of the job description.

Role Overview

Tailwind is Extenteam’s automation and guest communication service built specifically for the short term rental industry. It helps property management companies streamline their operations by centralizing guest messaging, automating repeatable tasks, and improving response times across all communication channels. Tailwind reduces manual work and increases efficiency so operators can scale without adding unnecessary labor.

The Team Operations Lead plays a critical role in ensuring daily performance, operational consistency, and scalable systems. You will manage the frontline team, own scheduling and forecasting, and build a performance driven environment grounded in data, structure, and automation.

Key Responsibilities

Day to Day Team Operations

• Oversee daily agent performance and ensure SLA compliance across all shifts.
• Manage adherence, attendance, and scheduling for the 24/7 team.
• Maintain a weekly break schedule that balances coverage and team well being.
• Handle shift swaps and last minute coverage adjustments.
• Verify agent setup compliance including monitors, internet stability, and required tools.
• Maintain consistency across all shifts, teams, and time zones.
• Identify operational patterns in workflows and use these insights to drive automation rather than solving issues through additional staffing.

Workforce Forecasting and Scheduling

• Build schedules based on forecasted reservation and message volume.
• Analyze volume trends using tools such as PowerBi to improve schedule efficiency.
• Develop predictive staffing models that determine when new hires are actually needed and prevent overstaffing.
• Collaborate with engineering and automations to connect data sources and improve forecasting reliability.
• Adjust schedules proactively for seasonal peaks and partner onboarding activity.

Performance Visibility and Accountability

• Own the Performance Management Framework including verbal, written, final warning, and PIP processes.
• Improve visibility of agent performance metrics through a live leaderboard.
• Work with the automation team to ensure accuracy of dashboards and remove manual processes.
• Create bonus systems tied directly to performance data.
• Deliver weekly operational reports covering SLA, adherence, forecast accuracy, and automation opportunities.

Collaboration and Leadership

• Work closely with the Head of Operations to build scalable operational systems.
• Coordinate with Partner Success to ensure service quality meets expectations.
• Promote a culture that values performance, transparency, and data driven decision making.
• Lead the team by identifying their challenges, understanding how they work, and guiding them toward automation first solutions.
  
  

Who You Are

Required Experience:

• Five or more years of experience in service operations or hospitality.
• Generalist profile with experience supporting international or fast growing companies.
• Proven track record optimizing back office tasks and operational processes.
• Able to analyze how people work, understand workflow patterns, and identify challenges through data.
• Someone who pushes teams to automate instead of adding people to solve operational bottlenecks.
• Highly tech savvy with hands on experience using workforce management and automation tools.
• Strong ownership mindset, urgency, and follow through.
• Experience managing multicultural and remote teams.
  Familiarity with AI driven routing, tagging, and performance analytics tools.