RES is looking for a Scientist II to join our team.

As a Scientist II at RES, you will support the implementation, monitoring, and success of ecological restoration projects across diverse ecosystems. This is a mid-level field and data-focused role that combines fieldwork, technical reporting, and cross-functional coordination to support permitting and compliance documentation. You will collect and manage data, contribute to project reporting, and bring applied knowledge of restoration science to project execution.

Watch the projects our scientists work on here.

Why You’ll Love This Job:

• You’ll get your boots dirty—literally. You’ll spend meaningful time in the field, collecting the data that drives real-world ecological restoration.
• You’ll see the impact of your work. Your efforts support the restoration of wetlands, streams, and habitats that improve ecosystems and communities across the region.
• You’ll learn from the best. With the support of senior scientists and cross-functional project teams, you’ll continue to grow your expertise in restoration science and applied ecology.

What your day-to-day might look like:

You’ll begin your day prepping field gear for a monitoring visit to a stream or wetland mitigation site. Once on-site, you may collect data using GPS, YSI meters, or turbidity sensors, following project-specific protocols and QA/QC standards. You’ll help guide junior team members, ensure field datasheets are accurate, and troubleshoot equipment as needed.

Back at the office, you’ll enter and analyze field data, draft sections of monitoring reports, and interpret site plans or planting palettes. You might meet with design or regulatory teammates to discuss crediting metrics, or help evaluate a site’s feasibility based on regulatory or ecological constraints. You’ll balance independent work with collaborative efforts to move restoration projects forward.

We would like to talk to you if you have many of the following:

• Bachelor’s degree in environmental science, biology, geology, or a related natural/physical science field
• 2+ years of experience in fieldwork, sampling, ecological monitoring, etc.
• Experience in collecting field data independently and following SOPs
• Experience in Wetland delineation and stream assessment
• Experience with vegetation surveys
• Comfortable evaluating site conditions and regulatory constraints
• Familiar with project task tracking and regulatory requirements
• Proficient in GPS/GIS tools
• Skilled in data analysis and technical report writing

What will make you stand out:

• Ability to apply ecological functional protocols
• Certifications (e.g., ArcGIS, drone pilot, YSI/turbidimeter experience) -

You Will Thrive in This Role If You:

• Are comfortable in the field and in the office—and enjoy a balance of both
• Can collect, organize, and interpret scientific data with care and accuracy
• Communicate effectively and take ownership of your tasks
• Can help guide junior field staff and contribute to team learning

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

POSITION TITLE: Instructional Assistant (IT Support)

DURATION: Full Time

LOCATION: Philadelphia, Pennsylvania

WHO WE ARE LOOKING FOR:

Per Scholas seeks a dynamic, team-oriented individual to serve as an Instructional Associate. The Instructional Associate will play an essential role in our organization’s mission as he/she trains Per Scholas learners to be outstanding entry and mid-level technicians.

WHAT YOU’LL DO:

Classroom Facilitation

• Using a structured and approved curriculum, assist the Technical Instructor in conducting technical training to prepare learners for entry to mid-level Information Technology jobs. Technical training competencies include but are not limited to hardware, software, networking, security, server, mobility, virtualization, cyber security, web development, quality assurance, and project management.  
• Assist classroom facilitation in a highly interactive, hands-on style.  The IA will consult with the Instructor before providing current learners with any review materials, videos, or other support.
• The IA will form and lead study groups using the instructor's evaluations. The instructor and the learners will determine topics. These study groups can be held during class time (as the instructor approves) or before/after class.
• The IA will consult with the instructor to determine the activities for the present and upcoming days and assist in gathering the necessary tools to conduct the lectures and hands-on labs.
• The IA will understand the curriculum and be prepared to conduct a lesson if the instructor needs to be out of the classroom.
• Please note an IA will not be asked to facilitate a lesson for an extended period.
• The IA will ensure that all equipment loaned to or used by the learners is returned to the instructor, the storage closet, or the person from whom it was borrowed.
• Utilize an in-house Learning Management System for assignments, tests, real-time performance monitoring, and assisting in entering learner attendance/grades/scorecards. 
• The Per Scholas curriculum calls for a maximum of 1.5 hours of lecture in a 6-hour teaching day.  The rest of the time is dedicated to interactive, hands-on lab activities led by the Technical Instructor. 
• Class sizes range from 15-30 learners.

Managing Learner Performance 

• Provide learners with ongoing feedback, recognize any challenges early, and work with the instructor and/or coaches and learners to overcome them.
• Coordinate closely with learners’ instructors and career coaches on enforcing program rules and promoting learner success.
• Implement individualized study plans for learners who are struggling in the class.
• Participate in all required learner progress meetings with other members of the team.
• Monitor and enforce learner class attendance, dress code, and other program policies.

Administrative

• Participate in staff meetings
• Conduct real-time learner data entry in Salesforce and/or Canvas

WHAT YOU’LL BRING TO US:

Professional Qualifications

• Graduate of a Per Scholas Training Program
• Obtained all certifications offered in the training course in which you participated 
• Ability to teach in a highly interactive and hands-on style
• Passion for teaching others
• Flexibility to adapt to changes in schedule
• Interest in being part of a culture of continuous improvement
• Team oriented
• Highly responsive communicator
• Excellent verbal communication skills

Personal Characteristics

• You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
• You are data-driven, result-oriented, and a forward-looking catalyst for social change.
• You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
• You are an effective communicator with strong oral and written skills. 
• You are tech-savvy and can learn quickly.
• You are strong at time management and can balance multiple projects and tasks.
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

The hourly rate for this position is $18/hour 

#LI-Onsite

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO's Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#LI-Onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

Role Objective

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

Groome Industrial Service Group, a nationwide leader focused on the future, provides specialty maintenance services nationwide for several industries including natural gas-fired power generation, coal-fired power generation, refinery, shipping, manufacturing, aviation, and municipal. Our unique turnkey services help reduce harmful emissions, improve plant performance, and extend the life of valuable industrial equipment and infrastructure. We are a people-centric organization with employees committed to safety, integrity, and accountability.

Why work for Groome Industrial Service Group?

• Health and Safety is our #1 priority 24/7/365!
• Competitive wages - the salary range for this position is $18 to $20 per hour based on experience.
• Paid time off, comprehensive health benefits coverage after 60 days of full-time employment.
• 401(k) after the eligibility period with company matching component.
• Opportunities for growth and development in your career.
• Positive and safe work environments.

Key Responsibilities

• Safely operate forklifts and other material handling equipment for tasks such as loading, unloading, and transporting materials.
• Checks, verifies and documents the proper and safe operation of plant machinery and systems, and report problems to appropriate supervisors on a timely basis (e.g. daily and weekly).
• Checks and makes necessary adjustments to appropriate equipment (e.g. temperatures, pressure, water and oil levels, motor belts, chains, tank levels, leaks of any kind, equipment rotation, sump levels, etc.)
• Keep the work area clean and organized, removing debris and ensuring adherence to safety protocols.
• Maintains material handling systems including the transporting and stocking ash bunkers.
• Will assist in sampling incoming material for yield percentages, documentation of loads, reporting yield findings to the QA/QC superintendent.
• Performs general housekeeping duties in preparation for other shifts.
• Take immediate action on any safety hazards and report them directly to the appropriate supervisors on a timely basis.

What does it take to work for Groome Industrial Service Group?

• High school diploma or equivalent; certification in forklift operation preferred.
• Previous experience operating forklifts or similar equipment.
• Strong understanding of safety regulations and best practices in equipment operation.  
• Excellent communication and teamwork skills.  
• Strong problem-solving abilities and attention to detail.  
• Adhere to all safety protocols and regulations while operating equipment in various conditions, including high-noise environments.

Physical Requirements: 

• Ability to lift heavy materials and perform physically demanding tasks.  
• Comfortable working in various outdoor conditions.  
• Capacity to operate heavy machinery for extended periods.  

For more information about our company, please visit www.groomeindustrial.com.

Groome Industrial Service Group is an Equal Opportunity Employer. E.O.E./M/F/Disability/Veteran

#ZR

Role: Packaging Manager 

Location: Sinking Spring, PA

Exempt 

We are Growers, We are Wholesalers, We are Producers, We Are Budtenders, We are Retailers, We are Partners, and We are Hiring 

Your Impact:  

• Lead and oversee the packaging department of the facility. 

• Manage daily packaging tasks, including vape & pre roll filling, accurate labeling, weighing, and packaging with quality assurance 

• Hire, train, mentor, coach, and develop team members 

• Monitor and update inventory levels to align with production goals, customer orders, and sales data 

• Collaborate cross functionally to ensure accurate, timely, and efficient order fulfillment 

• Continuously identify and implement improvements in safety, productivity, quality, and team engagement 

Your Strengths: 

• You are welcoming and inclusive of others, value individual differences, and love leading a winning team. 

• You are excellent at building relationships, communicating and working with others, packaging standards, and have strong personal ethics.  

• You excel at problem-solving, compliance, safety, and efficiency 

• You are passionate about the cannabis community, the product, and producing exceptional results.  

If we are EMPATHETIC, HONORABLE & ACCOUNTABLE 

And we grow ourselves and business with GRIT then we will be 

                    CHAMPIONS OF CANNABIS 

Why Join Us:  

Holistic Industries offers a comprehensive benefits package, including competitive base pay, a bonus program, and medical, dental, and vision coverage. We also offer a team member discount in our stores, a Health Savings Account, pet insurance, and a 401(K) with a company match. Additional benefits include company-paid short term and long-term disability, life and AD&D insurance and mental health and urgent care services. Team Members can also take advantage of our referral program and generous paid time off (PTO). 

Position Overview: The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers while effectively handling an inventory of approximately 50 HV cases. Reporting directly to the Pre-Suit Attorney, the Case Manager Lead serves as a strategic partner to Trial Attorneys, ensuring seamless coordination and optimal case management throughout the litigation process.

Key Responsibilities:

1. Team Management:
• Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance.
• Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development.
• Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately.
2. Case Management:
• Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation.
• Implement efficient case management strategies to streamline processes and maximize productivity.
• Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays.
3. Communication and Collaboration:
• Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges.
• Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team.
4. Quality Assurance:
• Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies.
• Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary.
5. Strategic Planning:
• Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
• Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness.

Qualifications:

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager.
• 3-5 years in a leadership or supervisory role, preferred.
• At least 2 years of working in a legal position or insurance adjuster experience preferred.
• Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills.
• Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders.
• Excellent negotiating skills.
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

The Case Manager Lead plays a critical role in ensuring the efficient and effective management of cases while fostering a collaborative and supportive team environment. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of legal matters.

Performs other related duties as assigned to meet the needs of the business.

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-FW1

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in Pennsylvania at the masters or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care.

We are seeking out Licensed Clinicians who are willing to work both in-person and remotely. In-Person services will be fully launched by the end of 2024, but an office space is required to start. As a Clinician with Octave, you will be able to build out a caseload that gives your clients the option to see you virtually or in-person. It is required that you already have a commercial clinical space that you can operate from to see clients in person through Octave. At this time, we are not providing an office space within the state of Pennsylvania. You can see clients in person from your home office or commercial office setting.

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• LMFT, LPC, LCSW, PsyD
• Current License in Pennsylvania.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma
• Must have your own office space and are willing to provide in-person services in the Greater Philadelphia area.

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

In-Person Rates: 
$58-$133/hour for master's level license.
$78-$143/hour for doctoral level license.

Virtual Rates: 
$55-$130/hour for master's level license.
$75-$140/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Company:

About the Role:

Octave is hiring Licensed Clinicians to work within an organizational structure to provide high quality behavioral health care to our clients. Octave Clinicians will join a diverse clinical team in providing therapy in a collaborative, client-centered, evolving environment. Octave Clinicians demonstrate strong clinical service thinking, informed by evidence-informed therapies. It is our effort to drive quality access and customize mental health treatment plans and service delivery for our clients. You will treat adult clients with stress, depression, anxiety, or other mental health concerns via video, using short-term, evidence-based therapies. Candidates must be licensed in Pennsylvania at the masters or doctoral level, well-versed in evidence-based therapies, like CBT or DBT, and expert in the delivery of culturally responsive care.

You are a good fit if you are:

• Passionate about expanding access to high-quality mental health care.
• Skilled at providing short-term, evidence-based therapies to a diverse range of adult clients.
• Adept at building and maintaining a strong therapeutic alliance.
• Willing to deliver feedback-informed care using standardized measures.
• Expert at providing culturally responsive and culturally competent care.
• Open to learning from your colleagues and clients.
• Someone who thrives in a culture of thoughtful feedback and transparency.

Qualifications:

• LMFT, LPC, LCSW, PsyD
• Current License in Pennsylvania.
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling.
• Must be licensed and in good standing with your governing licensing board.
• Preferred 1 year of related post-license clinical experience required. 
• At least 2 years of experience preferred in one or more of the following areas:
  • CBT for depression or anxiety
  • DBT for emotion dysregulation
  • Unified Protocol for emotional distress
  • CPT or PE for trauma

Octave's Company Values: 

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate  information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.
• Octave’s policy requires that all clinical sessions be conducted while you are physically located in the United States.

System Requirements: 

• Computers that are Mac OS (Ventura or later) and Windows OS (10/11)
• Computers kept up with the most recent security updates
• An unmanaged device (a device not provided to you by another company/organization)

Compensation: 

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The hourly compensation range for this role is listed below dependent on licensure:

Virtual Rates: 

$55-$130/hour for master's level license.
$75-$140/hour for doctoral level license.

How We Use Technology in Hiring:

As part of our hiring process, we may use technology tools, including AI-supported systems, to assist with reviewing applications or documenting interviews. These tools are designed to support our team, not replace human judgment, and final hiring decisions are always made by our team.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

DoW SkillBridge Internship - Mission Control Operator

Location: On Site at Shift4's Mission Control Center in Center Valley, PA Headquarters

The DoW SkillBridge program allows active-duty service members to participate in civilian internships, apprenticeships or training during their final months of service. Participants remain on active duty, continue receiving full military pay and benefits, and gain real-world work experience with approved industry partners. For more information, and eligibility requirements, visit Shift4 DoW SkillBridge Program

Description:

Shift4 (NYSE: FOUR) is pushing the boundaries of Financial Technology through the creation of a new internal system, Mission Control. Like the name suggests, this system will be akin to the control rooms of the Space Shuttle and Apollo programs, where holistic company wide information is flowed from external systems across the business to a single, unified location. Subject matter experts will be able to analyze and action on data directly, allowing for fast response and creation of automation that can then identify and prevent similar issues in the future. 

As a Mission Control Operator, you will be one of the fundamental components of bringing this new vision to life. You will command and control different Shift4 business systems through our Mission Control interface, make decisions about how to direct and redirect resources, and become a technical subject matter expert in specific business divisions based on your experience. You will support the development of this new operational model and build with our engineering teams to bring new features and functions to Mission Control. 

This internship aligns well for transitioning military members currently at the E4 or E5 level experienced in the following military arenas: 

• Command Post
• Maintenance Operations Center (MOC)
• Crew Chiefs - backing up
• SPOC (Space Ops Center)
• Missile Warning Ops
• Operations Center

Responsibilities:

• Operate one or more Mission Control modules, ranging from supply chain operations to customer service, to technical payment infrastructure, representing and directing these teams when necessary for Mission Control operations.
• Work hand in hand with our business divisional leaders to learn the nuance and current operations, and develop SOPs to support the integration of Mission Control systems to those divisions. 
• Write operational documentation and execute daily, weekly, and monthly Mission Control Procedures.
• Identify, architect, and implement new Mission Control functionalities with support from Mission Control engineering teams. 
• Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans to ongoing business and technical issues that Mission Control will identify. 
• Develop automation strategies to remove parts or process steps with high accuracy and quality to increase overall efficiency of Shift4 systems. 
• Expand the vision, and collaborate with stakeholders to ensure the functionalities of the system are aligned with company objectives. 

Minimum Qualifications:

• Ability to meet the core eligibility requirements of the DoW SkillBridge program (see above link). 
• 2+ years of experience operating in or developing complex systems such as mechanical, electrical, facilities, O&G, aerospace, or industrial automation or relevant experience gained within the military and/or other?
• Highly competent communication skills in English, both written and verbal. Excel in distilling information from dense technical systems into concise and clear documentation, and have experience communicating those consolidations to leadership.
• Personal experience leading technical projects, including conception, development, and implementation. 
• Previous experience in an operational and workflow oriented role.

Additional skills that are a plus to have:

• Professional Degree in a relevant field.
• Experience interacting with data systems such as Grafana, Tableau or other graphical user interfaces. 
• Personal experience utilizing operational software systems, including First Resonance ION, or a wholesale ERP such as SAP. 
• Experience with real time, time series data and creation of workflows around data indicators. 
• Experience with operational fundamentals such as corrective action reporting, non-conformances, inventory management, and data governance. 
• Python, Pyspark, or other programmatic skills.
• Experience with one of the following platforms: Palantir Foundry, Mulesoft.

📍 Region: Wilkes-Barre & Scranton, Pennsylvania (Appalachia Region)

🕒 Full Time Schedule: Monday–Friday | 8-hour shifts (8:00 AM–4:30 PM or 9:00 AM–5:00 PM EST, based on site needs)
🚗 Travel: Required — frequent travel between hospitals in the Appalachia region based on coverage needs
⚠️ Priority: High-Priority / Urgent Vacancy

💼 What You’ll Do

The Area Lead plays a critical role in maintaining smooth operations and delivering high-quality patient health information services across multiple sites. This position is essential to maintaining contractual service levels and operational continuity across the region.

Key responsibilities include:

• Provide on-site coverage across multiple hospital locations, adjusting schedules based on regional needs, call-offs, PTO coverage, and workflow corrections
• Assist with onboarding new employees, supporting training sessions, and mentoring HIS staff
• Act as a liaison between facility staff and company leadership, ensuring strong client relationships
• Communicate site challenges, fluctuating volumes, staffing needs, and operational updates proactively
• Support strategic initiatives aimed at improving productivity, workflows, and service quality
• Oversee daily medical record operations to ensure accuracy, HIPAA compliance, and timely delivery of information
• Serve as a key resource for complex, urgent, or escalated requests

Operational Responsibilities Include:

• Process medical record and ROI requests accurately, timely, and with strict confidentiality
• Manage high-volume inbound and outbound calls from patients, providers, and requestors
• Provide status updates, resolve inquiries, and escalate complex issues when appropriate
• Handle fax and mail operations, including sorting, routing, sending, and maintaining accurate logs
• Review requests, date-stamp documents, and upload information into HealthSource
• Monitor queues (HealthSource), shared drives, fax queues, and medical records email to ensure timely processing
• Scan documentation and update EMRs accurately
  Create encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labeling
• Assist walk-in patients requesting records by verifying identity and processing disclosures
• Monitor and complete patient transfers throughout the day
• Perform high-level data entry and support quality assurance processes
• Manage inventory and supplies to ensure uninterrupted workflow
• Maintain working knowledge of facility software systems and site-specific workflows
• Support productivity standards and help minimize operational risk across the region
• Ensure adherence to HIPAA and privacy regulations at all times
• Uphold company and customer codes of conduct

⭐ What We’re Looking For

We are seeking a candidate who is:

• Friendly, professional, and dependable
• Punctual — attendance is critical in this role
• Adaptable and comfortable with frequent travel and schedule adjustments
• A strong communicator (verbal and written)
• Organized and able to manage multiple priorities effectively
• Eager to learn and able to master new systems and processes quickly
• Experienced in leading or supporting a small team (strongly preferred)
• Motivated to grow within a healthcare or medical records environment
• Experienced with ROI and EMR systems (required)

🎓 Requirements

• High School Diploma or GED
• Willingness and ability to travel frequently within the Appalachia region
• Proficiency with computers, email systems, EMRs, and general office equipment
• Ability to maintain strict confidentiality and adhere to HIPAA regulations
• Prior healthcare, medical office, HIM, or ROI experience required
• Supervisory or lead experience strongly preferred

🎓 Training & Onboarding

• Datavant DHISC training
  • Hands-on, role-specific training during the first 30 days

About the Role: Lead Leaders. Scale the Future of CX.

We’re looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. 

You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.

If you’re a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.

What You’ll Be Rocking Every Day

Lead Through Leaders

• Manage, mentor, and develop CX Managers overseeing multi-site teams.
• Build strong leadership rhythms around coaching, calibration, and accountability.
• Develop future leaders through performance reviews, succession planning, and growth frameworks.
• Foster a culture of trust, ownership, accountability, and results across distributed teams.
  
  

Own the Metrics That Matter

• Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
• Use data to identify trends, build action plans, and execute performance improvements.
• Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
• Lead WBRs and MBRs that move from reporting to real operational impact.
  
  

Champion the Merchant Experience

• Act as the senior escalation point for complex or high-value merchant concerns across the region.
• Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
• Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
• Identify root causes and drive proactive communication strategies to prevent repeat issues.
  
  

Drive Innovation and Efficiency

• Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
• Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
• Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
• Balance innovation with operational discipline - ensuring change drives measurable results.
  
  

Build Systems That Scale

• Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
• Support network-wide standardization of reporting, quality assurance, and process excellence.
• Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.
  
  

Champion Culture and Engagement

• Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
• Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
• Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession.
  
  

What Makes You a Great Fit

✔ You’ve Led Leaders - you know how to develop managers and scale performance across sites.

✔ You’re Both Analytical and Empathetic - you manage through data but lead through people.
✔ You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.
✔ You’re Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.
✔ You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.
✔ You’re Ambitious and Growth-Minded - you don’t shy away from challenges; you seek them. You’ll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.

What You Bring to the Table

• 6–8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
• At least 3+ years managing managers or multi-site teams
• Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
• Experience in 3PL, logistics, or eCommerce fulfillment environments
• Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
• Familiarity with CRM, ticketing, and workforce management platforms
• Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps
  
  

Ready to Redefine the Merchant Experience?

Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.

At ShipMonk, we’re a leadership factory - we build leaders, not just teams. If you’re hungry to grow, ready to build, and excited to lead transformation, this is where you’ll do some of the best work of your career.

Motional is a leading autonomous driving company on a mission to make driverless vehicles a safe, reliable, and accessible reality. Backed by Hyundai Motor Group, Motional is at the forefront of the physical AI revolution. Motional isn’t just building first-of-its-kind technology; we are transforming transportation to create safer streets and more sustainable mobility options.

The Systems Readiness and Performance team is the crucial bridge between software development and real-world deployment. We are responsible for driving system design, for verifying and validating the autonomy stack, and for defining, measuring, and validating system performance targets. We work closely with stakeholders in autonomy, infrastructure, and operations to build the definitive safety case for the commercial launch of our fully driverless IONIQ 5 robotaxis in Las Vegas later this year.

Mission Summary:

The Autonomy Subsystems team at Motional is focused on designing and evaluating modules of the autonomy software. We are seeking a talented senior engineer to contribute to evaluation of our machine learning subsystems. Our team performs a variety of evaluations of machine learning models, including offline model eval, evaluation of open and closed-loop re-simulations, and assessment of on-road performance. Our goal is to establish metrics that describe autonomy subsystem performance, evaluate against those metrics to validate performance, and provide meaningful insight to ML developers and teams, working closely alongside them to improve the performance of ML models on the car.

We are looking for a highly-technical systems engineer with experience designing and evaluating safety critical systems and machine learning models. Bring your passion for autonomy, robotics, and machine learning to our team to help build a production-ready system and prepare for our scaled robotaxi service deployment.

Responsibilities:

• Define, prototype, and validate advanced metrics that bring new insights to model performance evaluation for autonomy subsystems (mainly focused on perception, prediction, and planning).
• Assess coverage of existing training and testing, then curate test sets that sufficiently capture Motional’s intended deployment operational design domain, across many axes (agent types, interaction types, map/spatial, etc.).
• Evaluate machine learning model performance against these metrics and tests.
• Assess system-level performance and subsystem contribution to system behavior through large-scale data analysis of on-road and simulation events.
• Define performance requirements for autonomy subsystems, and supporting analyses required to establish these targets.
• Coordinate subsystem-level evaluation with other system-level testing efforts across the systems team in support of the safety case and safety claims.
  
  

Qualifications:

• An engineer who has demonstrated strong cross-functional collaborative skills and is highly self-starting. This is a highly cooperative role across systems, autonomy, infrastructure, and other parts of the organization.
• Proven engineer with 5+ years of experience working on high-tech safety critical systems or robotics, ideally from a systems, robotics, or similar background.
• Master’s degree in relevant fields (systems, robotics, ML, CS, etc.) or Bachelor’s degree plus significant relevant in-field experience.
• Skilled Python developer, familiarity with analyzing the large scale data required to train and test ML models.
• Experience designing unique metrics that capture key aspects of system behavior and are used to enhance model development.
  
  

Bonus Skills:

• Experience training machine learning models, familiarity with state-of-the-art ML model architectures.
• Deep experience with a specific aspect of machine learning for autonomous robotics (perception, prediction, or planning).
• Knowledge of C++, especially applied to safety critical systems.
• Experience with systems verification and validation techniques
• Experience with regression testing updates to already-deployed software in a safety-critical environment.
• Experience with automotive standards (E.g: ISO 12207, ISO 26262, ISO 21448)
• Experience with software quality management and assurance activities (E.g: IATF 16949, ISO 9001)
• Thorough understanding of robotics systems including sensors, actuators, mechatronics and software systems
• Work in cross collaboration teams to address problems and find solutions
  
  

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand and at times for long periods; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and move up to 50 pounds.

Travel Requirements (greater than 20%):
Expected to travel for 1-2 weeks each quarter visiting all of our testing sites - mostly to LV, but also domestically as needed for the business.

Working Environment

The work environment characteristics described here represent those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The team member is regularly exposed to mechanical and computer parts. The team member is occasionally exposed to fumes and/or airborne particlesThe noise level in the environment is low to moderate. 

Motional AD LLC is an Equal Employment Opportunity employer and we welcome all qualified applicants.  All applicants will receive impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, religion, gender identity, sexual orientation or other legally protected status.  Motional AD LLC is a Drug-free workplace.

Aurora’s Product Security team’s mission is to discover, mitigate, and prevent security risks in the software, hardware, and services developed by Aurora.

Our team is responsible for ensuring the secure design and implementation of secure technologies used by the Aurora Driver as well as continually improving the assurance levels of security across all of Aurora’s Products.  This team is also responsible for developing, contributing and documenting security engineering processes and the resulting product security requirements used by the company. Additionally team members support and perform technical security assessments, threat modeling, security code reviews and vulnerability testing to highlight and document risks. This team works closely with engineers across Aurora as well as 3rd party partners to design and proactively integrate initiatives to enhance security across a wide variety of software or hardware domains and technology stacks.

In this role you will:

• Provide consulting and advisory services to engineering teams heavily focused on automotive cybersecurity
• Work directly with engineering and non-engineering teams to drive improvements in internal processes, procedures and technical fundamentals through threat modeling and requirements development
• Develop, document, improve, implement and execute cybersecurity best practices and processes for autonomous vehicles across internal and external engineering partners
• Perform technical automotive cybersecurity assessments and reviews, research, uncover, and reproduce vulnerabilities, design secure protocols and systems, and write tests and fuzzers to drive architecture changes
• Assess the risks across the Aurora Driver Platform and prioritize high value components (software and/or hardware) for critical and high security vulnerabilities
• Conduct research to identify new and novel attack vectors against Aurora’s products and services
• Review, develop and document secure operational best practices, and provide security guidance for engineers and various internal and external partners 

Required Qualifications:

• Foundational knowledge of Automotive Cybersecurity (ISO21434/UNECE/NHTSA)
• Foundational knowledge of operating system security for Linux
• Foundational knowledge of the CWE Top 25
• Develop, document and execute structured processes and procedures around automotive cybersecurity
• Ability to write proficiently in C++, Golang and Python
• Ability to assess software and/or hardware components with and without full knowledge
• Ability to work well with other assessment members and engineering partners
• Ability to communicate effectively with technical and non-technical audiences
• Experience in one or more of the following: risk assessment, threat modeling, incident and emergency response, OS hardening, vulnerability management, pentesting, offensive security or cryptographic protocols and concepts
• Experience in vulnerability discovery and analysis, design review, and code-level security reviews
• Experience in, and technical knowledge of security engineering, computer and network security, authentication and security protocols, and applied cryptography.
• Experience with assessment, development, implementation, and documentation of a comprehensive and broad set of security technologies and processes

Desirable Qualifications:

• Relevant automotive cybersecurity work experience
• Relevant experience with Automotive Cybersecurity Frameworks (ISO21434/UNECE/NHTSA)
• Relevant work experience in offensive security, penetration testing or red teaming
• Experience implementing various Defense in Depth Strategies to address dynamic threats across various software and hardware stacks.
• Ability and desire to write production-quality code in C++, Golang, or Python
• Experience evaluating the security of software, hardware and services
• Foundational knowledge of embedded firmware security and hardware security, preferably in the robotics or automotive space
• Familiarity with cloud security (AWS) and infrastructure-as-code
• Familiarity with Trusted Platform Modules, HSMs, and trusted boot
• A history of giving back to the security industry via open source contributions, published papers, or conference presentations

The base salary range for this position is $171,000 - $250,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re looking for a Staff Technical Product Operations Manager to be a force multiplier in realizing the full potential of Aurora’s Mapping operations and technology for self-driving. As a Staff Technical Product Operations Manager, you’ll bring a blend of strategic, operational, and product experience to drive alignment across our organization, optimize operational processes, and accelerate product development velocity. You’ll partner with Engineering, Mapping Ops, Systems Safety, and Product Program Management to translate business objectives into concrete, tactical plans for the teams.

In this high-impact role, you’ll bring strong product management instinct and pair them with operational rigor to design systems that allow our Mapping organization to scale. You’ll help build and improve the operating system behind how our Mapping products and processes scale – from HD map expansion, updates, change detection, validation, and release readiness.

In this role, you will

• Drive operational alignment, product readiness, and continuous improvement across Mapping systems and tools
• Translate operational inefficiencies into product and tooling requirements, partner with engineering and analytics teams to drive automation and triage efficiency
• Lead and execute strategic initiatives to scale operations including KPI frameworks, process optimizations, and standardization
• Influence senior stakeholders by turning operational insights into clear, data-driven narratives that inform product and business decisions
• Partner with Engineering to develop product roadmaps and sprint-level objectives to ensure operational readiness to test and productionize new software developments
• Develop detailed projects plans and experiments with clear objective, structure, and analytical rigor
• Demonstrate excellent communication skills to share progress updates and business reports tailored for wide variety of audience

Required Qualifications

• 8+ years of related work experience, particularly in Product Management, Product Operations, or Technical Program Management 
• Strong product intuition, you understand roadmaps, tradeoffs, and technical constraints
• Familiarity with QA workflows, vendor management, and distributed operations
• Proven experience in creating and driving efficient process improvements that can scale
• Data fluency and experience with visualization tools using SQL and Python, turning data into actionable business insights 
• Excellent written and verbal communication skills, fluent in communicating nuanced, and often technical concepts across a variety of cross-functional stakeholders
• Excellent stakeholder management skills, ability to influence without authority
• Embraces challenges and thrives in a fast-paced environment, ability to work through ambiguity

Desirable Qualifications 

• Experience with HD maps, geospatial systems, robotics, autonomy, and simulation environments 
• Experience supporting Machine Learning or data labeling pipelines
• Experience using jira to build structures and frameworks to manage deliverables 

The base salary range for this position is $163-$236K per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-SP1

#Mid-Senior

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Position Summary:

The Underwriting Team Lead is responsible for managing, coaching, and developing a small team of underwriters while maintaining hands-on involvement in complex casework. This role serves as a bridge between individual contributors and underwriting leadership, ensuring consistent execution, balanced workloads, strong underwriting judgment, and effective collaboration with Sales, Customer Management, Carrier Management, and Underwriting Operations.

The Team Lead drives performance through real-time case oversight, escalation management, quality assurance, and professional development of team members, while also contributing directly to high-impact and non-standard underwriting scenarios.

Key Responsibilities:

• Team Leadership & Case Management
• Lead day-to-day underwriting execution for a designated team, ensuring timely completion of cases and balanced workload distribution.
• Monitor case progress, turnaround times, and assignment flow using Salesforce and underwriting reporting tools.
• Reassign or reprioritize work as needed to meet business deadlines, accommodate PTO, or address urgent requests.
• Maintain close communication with Sales, Customer Management, and Underwriting leadership regarding timing expectations, priorities, and escalations.
  
  
• Quality Assurance & Underwriting Oversight
• Review complex, high-risk, or non-standard cases to ensure sound underwriting judgment and adherence to guidelines.
• Provide guidance on medical risk assessment, including large claimant review, laser recommendations, and negotiation strategy.
• Support resolution of underwriting errors, including root cause analysis, solutioning, carrier communication, and internal escalation when required.
• Partner with Underwriting Operations on audit and quality assurance initiatives, providing feedback and coaching based on results.
  
  
• Escalation & Complex Deal Support
• Act as an escalation point for challenging underwriting situations, carrier misalignments, or missed terms.
• Assist in block-level underwriting strategies, including coordination of resources, sales alignment, and carrier submission timing.
• Develop and support creative, business-oriented solutions for non-standard or high-risk scenarios, escalating to senior leadership when appropriate.
  
  
• Coaching, Development & Performance Management
• Conduct regular one-on-one meetings with direct reports to provide coaching, feedback, and career development support.
• Identify individual strengths and development areas; create and monitor action plans for skill and performance improvement.
• Facilitate team meetings focused on case learnings, negotiation strategies, underwriting trends, and process updates.
• Assign and support project work that enhances technical skills and prepares underwriters for career progression.
  
  
• Cross-Functional Partnership & Relationship Management
• Build strong working relationships with Sales, Customer Management, Carrier Management, Underwriting Operations, and regional leadership.
• Serve as a trusted underwriting partner for Sales and Customer Management, enabling effective decision-making without unnecessary escalation.
• Participate in internal projects and external engagements that enhance underwriting credibility and market insight.
  
  
• Individual Contribution & Professional Growth
• Maintain a reduced personal case load, focusing on complex or high-impact accounts.
• Stay informed on market trends, geographic dynamics, and consultant-specific considerations impacting underwriting strategy.
• Participate in leadership development programs, mentorship, and regular coaching with underwriting leadership.

Required Qualifications / Skills: 

• Strong expertise in stop loss underwriting and self-funded health plan risk assessment
• Demonstrated ability to coach, mentor, and develop underwriting talent
• Excellent judgment in medical risk evaluation, negotiation, and complex deal strategy
• Strong communication skills with the ability to translate underwriting decisions to Sales and external partners
• Highly organized, adaptable, and effective in a fast-paced, deadline-driven environment
• Proven ability to balance leadership responsibilities with hands-on execution

Minimum Requirements: 

• Bachelor’s degree or equivalent professional experience
• 5+ years of stop loss or health plan underwriting experience
• Prior experience in a team lead, mentor, or informal leadership role strongly preferred
• Proficiency with underwriting systems, Salesforce reporting, and Microsoft Office tools

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement 
• Engaging hybrid work environment

Position Summary:

The Underwriting Team Lead is responsible for managing, coaching, and developing a small team of underwriters while maintaining hands-on involvement in complex casework. This role serves as a bridge between individual contributors and underwriting leadership, ensuring consistent execution, balanced workloads, strong underwriting judgment, and effective collaboration with Sales, Customer Management, Carrier Management, and Underwriting Operations.

The Team Lead drives performance through real-time case oversight, escalation management, quality assurance, and professional development of team members, while also contributing directly to high-impact and non-standard underwriting scenarios.

Key Responsibilities:

• Team Leadership & Case Management
• Lead day-to-day underwriting execution for a designated team, ensuring timely completion of cases and balanced workload distribution.
• Monitor case progress, turnaround times, and assignment flow using Salesforce and underwriting reporting tools.
• Reassign or reprioritize work as needed to meet business deadlines, accommodate PTO, or address urgent requests.
• Maintain close communication with Sales, Customer Management, and Underwriting leadership regarding timing expectations, priorities, and escalations.
  
  
• Quality Assurance & Underwriting Oversight
• Review complex, high-risk, or non-standard cases to ensure sound underwriting judgment and adherence to guidelines.
• Provide guidance on medical risk assessment, including large claimant review, laser recommendations, and negotiation strategy.
• Support resolution of underwriting errors, including root cause analysis, solutioning, carrier communication, and internal escalation when required.
• Partner with Underwriting Operations on audit and quality assurance initiatives, providing feedback and coaching based on results.
  
  
• Escalation & Complex Deal Support
• Act as an escalation point for challenging underwriting situations, carrier misalignments, or missed terms.
• Assist in block-level underwriting strategies, including coordination of resources, sales alignment, and carrier submission timing.
• Develop and support creative, business-oriented solutions for non-standard or high-risk scenarios, escalating to senior leadership when appropriate.
  
  
• Coaching, Development & Performance Management
• Conduct regular one-on-one meetings with direct reports to provide coaching, feedback, and career development support.
• Identify individual strengths and development areas; create and monitor action plans for skill and performance improvement.
• Facilitate team meetings focused on case learnings, negotiation strategies, underwriting trends, and process updates.
• Assign and support project work that enhances technical skills and prepares underwriters for career progression.
  
  
• Cross-Functional Partnership & Relationship Management
• Build strong working relationships with Sales, Customer Management, Carrier Management, Underwriting Operations, and regional leadership.
• Serve as a trusted underwriting partner for Sales and Customer Management, enabling effective decision-making without unnecessary escalation.
• Participate in internal projects and external engagements that enhance underwriting credibility and market insight.
  
  
• Individual Contribution & Professional Growth
• Maintain a reduced personal case load, focusing on complex or high-impact accounts.
• Stay informed on market trends, geographic dynamics, and consultant-specific considerations impacting underwriting strategy.
• Participate in leadership development programs, mentorship, and regular coaching with underwriting leadership.

Required Qualifications / Skills: 

• Strong expertise in stop loss underwriting and self-funded health plan risk assessment
• Demonstrated ability to coach, mentor, and develop underwriting talent
• Excellent judgment in medical risk evaluation, negotiation, and complex deal strategy
• Strong communication skills with the ability to translate underwriting decisions to Sales and external partners
• Highly organized, adaptable, and effective in a fast-paced, deadline-driven environment
• Proven ability to balance leadership responsibilities with hands-on execution

Minimum Requirements: 

• Bachelor’s degree or equivalent professional experience
• 5+ years of stop loss or health plan underwriting experience
• Prior experience in a team lead, mentor, or informal leadership role strongly preferred
• Proficiency with underwriting systems, Salesforce reporting, and Microsoft Office tools

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement 
• Engaging hybrid work environment