About Minno

Minno is a global media and technology company based in Nashville, Tennessee, on a mission to help kids and families experience Jesus every day through media and technology.

Founded in 2019, Minno is building the most trusted Christian media brand for the next generation. Through our streaming platform, original programming, publishing, and digital presence, we spark children's curiosity about God and the Bible, support parents, and create joyful, lasting faith experiences for families worldwide.

We're a fast-growing startup — powered by a mission-driven team with experience at Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, Noggin, and leading studios and startups. Our growth has placed us in the top 1% of direct-to-consumer subscription businesses, and we are scaling rapidly following the close of our Series A round, led by Konvoy Ventures.

Minno is a Nashville-based global media company serving Christian kids and families through: 

• Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth
• Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David" 
• YouTube channel: The fastest-growing Christian kids' channels with triple-digit year-over-year growth 
• Minno Press: Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids." 

We differentiate ourselves through creative excellence, faithful curation, parent partnership, and a global vision that honors the diversity of the Church. Minno is a public benefit corporation, and our mission fuels everything we do.

Minno uniquely differentiates itself by promising: 

• Experiential Excellence:  Top-tier quality that changes expectations and raises the bar for Christian content. 

• Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content. 

• Practical Faith Support:  Resources that cultivate faith, invite conversation, and foster spiritual growth. 

• Values the Global Church: Honoring the diversity of the global church and people as image bearers of God. 

As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do.

Position Overview

Minno is hiring a Director of Member Support to build and scale a high-performing support operation that delivers fast, reliable, and high-quality experiences to our members.

This leader will own the full support ecosystem—team, tools, workflows, and performance—ensuring that every interaction reflects Minno’s commitment to serving Christian families with excellence and care.

This is a hands-on operator role. You will design and optimize our support systems (Zendesk), establish clear service standards, and build a team capable of delivering consistent results as we scale.

You will also serve as the voice of the member within the organization, translating support data and trends into actionable insights that improve product, reduce friction, and strengthen retention.

This role reports to the Chief Product Officer and starts with a small team, with responsibility to scale over time.

Impact and Opportunity

Joining Minno as the Director of Member Support means stepping into a critical leadership role where you will define and scale how families experience support at every stage of their journey. You will build and lead a high-performing support operation that delivers fast, reliable, and high-quality service, ensuring every interaction reflects Minno’s commitment to excellence and care.

This role goes beyond managing a team—you will design the systems, workflows, and standards that enable consistent, scalable support as the company grows. You will translate day-to-day member interactions into clear insights that inform product improvements, reduce friction, and strengthen trust with the families we serve.

Your work will ensure that parents feel supported and confident in using Minno, and that every touchpoint reinforces the quality, safety, and intentionality that define our content and mission.

In this role, you’ll have the opportunity to:

• Impact Lives: Affect the faith journeys of thousands of families around the world by ensuring meaningful, positive interactions that deepen their connection to God.
• Empower a Mission-Driven Team: Build and inspire a team committed to excellence in service, fostering professional growth, and aligning their work with the greater purpose of Minno’s mission.
• Shape Industry Standards: Contribute to establishing a gold standard in customer support for Christian media, blending cutting-edge technology with a compassionate human touch.
• Build from the Ground Up: Design and implement foundational processes and systems, scaling them to support Minno’s rapid growth while maintaining high service quality.
• Lead Cultural Change: Instill a customer-first mindset across Minno, ensuring all teams prioritize and consider member needs in their work.

This role offers more than just a career—it’s an invitation to be part of something bigger, impacting generations by strengthening their faith and fostering shared, meaningful experiences. This is your chance to shine if you want to make a difference while leading with innovation and compassion.

Key Responsibilities:

• Leadership and Management: Lead and manage the Member Support team, fostering high performance and adherence to company standards. Develop training programs to maintain a culture of continuous improvement.
• Operational Excellence: Implement and optimize customer service technologies (e.g., Zendesk) to streamline workflows and maintain top-tier service metrics.
• Scalability and Growth: Build and execute a scalable support plan, including hiring and onboarding new team members. Pilot innovative support models to enhance capabilities.
• Data and Reporting: Track and analyze support data, identifying trends and actionable insights for process improvements. Regularly report on performance metrics to senior leadership.
• Champion Member Needs: Serve as a bridge between our members and internal teams, providing feedback and recommendations that enhance user experience and product offerings.

Ideal Industry Background:

• Consumer-Facing Tech Startups: Experience in tech startups or growth-stage companies that provide subscription-based or digital services, ensuring familiarity with lean operations, scalability, and customer-centric practices.
• Children’s Media and Educational Technology (EdTech): Background in companies that focus on children’s programming, family engagement, or educational tools (e.g., PBS Kids, LeapFrog, ClassDojo). This ensures an understanding of the needs of family audiences and experience with content that supports child development.
• Direct-to-Consumer SaaS and Subscription Services: Familiarity with businesses that operate on a subscription model, understanding customer lifecycle management, retention strategies, and member support processes.
• Customer Experience: Companies or roles focused on customer service where maintaining a seamless customer journey is key.

Preferred Experience:

• Startup or Growth-Stage Exposure: Experience in environments with limited resources and fast decision-making to ensure adaptability.
• Team Leadership: 3-5 years in a customer-facing role with success in managing and scaling teams.
• Operational Scaling: Proven ability to build and scale support teams and processes.
• Technology Implementation: Hands-on experience with customer service platforms like Zendesk.
• Innovative Support Models: Familiarity with piloting unique staffing solutions, such as utilizing remote workforces and agentic AI.
• Cross-functional collaboration: Ability to work with marketing, product, and content teams to align support strategies.

Skills:

• Customer Focus – Deep commitment to delivering exceptional member experiences
• Optimizes Work Processes – Ability to design efficient, scalable systems
• Ensures Accountability – Holds self and team to high performance standards
• Builds Effective Teams – Recruits, develops, and leads strong teams
• Tech Savvy – Comfortable with support tools, automation, and reporting systems
• Decision Quality – Makes sound tradeoffs under pressure
• Communicates Effectively – Shares insights clearly across the organization
• Drives Results – Delivers measurable outcomes in fast-paced environments

Key Performance Indicators

• Customer Satisfaction Score (CSAT)
• First Response Time
• Average Resolution Time
• SLA Adherence Rate
• Contact Rate per Member
• Team Productivity (quality-adjusted)
• Support Insights Delivered (and impact on the business)

Our Values

• Biased towards Action: We take the initiative and make decisions quickly.
• Curious, not Content: We are eager to learn and innovate.
• Grit & Resilience: We persevere and follow through on our commitments.
• Rigorous Intentionality: We pay attention to details and understand the "why" behind our work.
• Think like Owners: We are resourceful and take wise risks.
• Mutual Blessing: We operate generously on behalf of others.
• Trust Builders: We gain confidence through honesty, integrity, and authenticity.
• Adapt & Flex: We operate effectively in uncertain situations.

Location

Nashville, TN preferred. Open to remote for the right candidate.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Performance-based bonus
• Equity package
• Comprehensive benefits
• Professional development opportunities, including key industry conferences and leadership development programs

Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.

To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.

Join us in building something that matters — and helping millions of kids and families experience Jesus every day.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

• Reporting to and working alongside the Chief Legal Officer, and lead enterprise compliance and strategy at a rapidly growing, mission-obsessed organization
• Advise executive team and embed compliance into key decisions and expansion efforts
• Build and scale compliance and privacy programs across organization, including clinical operations, telehealth programs, payer and provider partnerships,  and new strategic initiatives
• Scale and audit compliance and privacy programs through monitoring, investigations, remediation, and data-driven insights
• Serve as the face and voice of compliance at an organization that understands compliance is everyone’s responsibility
• In partnership with our security and legal teams, develop privacy policies and oversight for a rapidly scaling organization with myriad regulatory and contractual obligations concerning privacy and protected health information
• Partner with product, clinical, and operations to design compliant care models and support new services
• Translate complex regulations into practical, scalable processes that enable speed and efficiency in a compliant manner
• Represent the company in audits, payer discussions, and regulatory interactions
• Anticipate and respond to regulatory trends across telehealth, oncology, and value-based care
• Build and lead a high-performing compliance team with effective org design and cross-functional engagement
• Drive a culture where compliance enables the business and strong outcomes

WHAT YOU’VE DONE

• 10+ years of healthcare compliance leadership with enterprise ownership in complex, regulated environments
• Proven track record defining and executing compliance strategy aligned to growth, market expansion, and risk management
• Deep expertise in federal and state regulations including HIPAA, TEFCA, Medicare, and fraud, waste, and abuse, with experience in telehealth and multi-state care models
• Strong executive presence with ability to influence C-suite stakeholders and balance innovation with regulatory risk
• Experience leading large-scale compliance, audit, and risk functions with measurable business impact
• Track record of building and scaling high-performing teams and leaders
• Significant experience with regulatory audits, payer compliance, and external stakeholder engagement
• Experience in high-growth, technology-enabled healthcare organizations preferred
• Bachelor’s degree required; advanced degree or certification such as JD, MPH, MBA, or CHC preferred

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $234,000-$275,00. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

As a Data Engineer on our BI team, you’ll be a key player in Motive’s growth, delivering the data infrastructure for the AI era. You’ll act as the essential link between complex data and key business domains, delivering the high-quality datasets and semantic models that drive global strategy. This is an exciting opportunity to implement cutting-edge tooling, leverage AI to enhance your workflow, and master a modern data stack in a fast-evolving environment.

This is the perfect role for a "jack of all trades" data practitioner. You’ll design data models, build robust pipelines, manage DevOps and automated systems, and implement AI-driven data tooling. You’ll even get your hands dirty building dashboards and performing deep-dive analysis. If you love working full-stack and owning the entire data lifecycle, you’ll love this role.

What You'll Do:

• Collaborate & Strategize: Partner closely with business stakeholders to understand their challenges and design end-to-end architecture that solves complex business problems.
• Build & Maintain Data Models: Design, develop, and own robust, efficient, and scalable data models in Snowflake and Iceberg using dbt and advanced SQL.
• Orchestrate & Automate: Build and manage reliable data pipelines and CI/CD workflows using tools like Airflow, Python, and Terraform to ensure data is fresh, trustworthy, and infrastructure is version-controlled.
• Champion Data Quality: Implement rigorous testing, documentation, and data governance practices to maintain a single source of truth.
• Enable Analytics & Workflows: Act as the Product Owner and Tech Lead for your data domains, taking responsibility for the end-to-end data product delivery– from raw ingestion to data models enabling analytics and data apps in tools like Tableau and Retool.
• Innovate with AI: Help us build our next-generation data infrastructure by integrating AI capabilities (like Snowflake Cortex AI) to democratize analytics and empower the business.
• Architect Observability: Implement monitoring and alerting frameworks (e.g., dbt packages or  Monte Carlo monitors) to proactively catch "silent" data failures before stakeholders do.

What We're Looking For:

• 6+ years of experience in Analytics Engineering, Data Engineering, or a similar role.
• Deep expertise in SQL and developing complex data models for analytical purposes (e.g., dimensional modeling).
• Hands-on experience with:
  • Data Warehousing: High proficiency in Snowflake (preferred) and experience with Open Table Formats like Iceberg.
  • Data Transformation: dbt
  • Orchestration & ETL: Airflow, Fivetran, Airbyte
  • Cloud Platform: AWS
  • Programming/Ingestion: Python
  • Infrastructure as Code: Terraform
  • AI-Augmented Development: Proficiency using AI coding assistants (Cursor, Copilot, or Claude) to accelerate development and automate routine tasks.
• A strong analytical mindset with a proven ability to solve ambiguous business problems with data.
• Excellent communication skills and experience working cross-functionally.
• Self-starter with the ability to self-project manage work
• A user focus with the ability to understand how a data consumer will use the data products you build

Bonus Points (Nice-to-Haves)

• Experience building semantic models for natural language querying
• Direct experience with advanced Snowflake features (e.g., Snowpark, Cortex AI).
• Experience building visualizations and dashboards in tools like Tableau,  Retool, or Thoughtspot.

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. 

As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply, and taking the time to understand each member’s needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member.

This role reports into our Enrollment Specialist Team Lead and in it you will be expected to make outbound calls to anywhere from around 80 - 100 prospective members every day, depending on your assignment. To ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

Within your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations. 
• Be completing around 80 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal.

THIS ROLE IS IDEAL FOR INDIVIDUALS WHO:

• Have experience in sales roles. You know how to build trust, listen deeply, and overcome objections, and you want to continue to hone this skill; or
• Are recent college graduates with 1+ years of experience in a fast-paced environment. Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

WHAT LEADS TO SUCCESS

• A member-first Approach. You’re personally motivated by our mission and are passionate about helping people during one of the most challenging seasons in their lives.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them. 
• Growth Mindset. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are a clear and articulate communicator, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
• Comfort with technology. You have experience working with Zoom, Google Suite, and Slack, and are comfortable learning new technologies with minimal guidance.
• Start-up Flexibility.  You understand that rapid changes to the business, strategy, and priorities is par for the course and you are energized by start-up life.
• Private Working Environment. To ensure member privacy and compliance with healthcare privacy laws, you must operate in a private, quiet and secure environment during the entirety of your scheduled shifts, and have reliable, high speed internet available at all times (and the ability to check/verify this prior to joining).

Successful candidates are resilient, goal-oriented, adaptable, and energized by connecting with people during critical moments in their lives.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

Bonus potential: Up to $2,500 per quarter (up to $10,000 annually) for exceptional performance. New hires are eligible to participate in the bonus program only after successfully graduating from their 90 day probationary period.

The shift for this role will be 9:00am–5:30pm EST, Monday through Friday.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

The Senior Manager, Clinical Collaboration plays a critical role in strengthening and scaling collaboration between Thyme Care’s Care Team and our Oncology Practice Partners, as well as driving overall contract success. This role is focused on ensuring our clinical partnerships are patient focused, effective, flexible, and aligned to each practice’s unique needs, while driving high satisfaction and long-term engagement across our network.

This role sits at the intersection of clinical care, operations, and partnership strategy. The Senior Manager, Clinical Collaboration directly impacts how effectively Thyme Care integrates into oncology practices, ultimately improving care coordination, provider experience, contract success, and patient outcomes across the cancer journey.

Collaboration with oncology practices can look different depending on practice size, structure, and preferences. Some practices rely heavily on Thyme Care support, while others prefer a lighter-touch partnership. This role will help design, operationalize, and continuously improve collaboration models that meet practices where they are—while maximizing value for patients and partners.

This is a client-facing role that works closely with internal cross-functional teams and external clinical leadership at partner practices.

• Clinical Collaboration Strategy
  
  
• Develop, implement, and continuously improve workflows and collaboration models between Thyme Care’s Care Team and oncology practice care teams (e.g., nurses, social workers, care coordinators).
• Tailor collaboration approaches based on practice preferences, size, and level of desired engagement.
• Beta test and rollout new products and features that support clinical collaboration (such as Thyme Care Signal)

• Cross-Functional Partnership
  
  

• • Partner closely with Care Delivery to design and refine operational workflows that support effective collaboration.
  • Work with Product to identify, define, and support development of tools that enhance communication and coordination with practices. 
  • Collaborate with Data Science and Analytics to track interactions, define KPIs, and monitor success metrics.
  • Work alongside Commercial Directors to gather practice feedback, support solution design, and help position collaboration strategies with practices.
    
    

• Client & Practice Engagement
  
  
• Serve as a key clinical collaboration partner for oncology practices, engaging directly with practice clinical leadership.
• Drive regular touchpoints, feedback loops, and problem-solving conversations in partnership with Commercial Directors.
• Identify opportunities to deepen collaboration, improve satisfaction, and proactively address challenges.
  
  
• Continuous Improvement
  
  
• Identify trends, gaps, and opportunities across the practice network to improve collaboration at scale.
• Translate practice feedback and operational insights into actionable recommendations for internal teams.
  Support pilot programs and new collaboration initiatives, helping scale successful models across the network.

Executive alignment

• • Own creation, alignment, and communication of initiative strategy and goals
  • Provide regular updates against goals and surface key wins and challenges to leadership 
  • Scope and advocate for resources and budget, when necessary, to achieve goals 

WHAT YOU’VE DONE

Required Qualifications

• 5+ years of experience in healthcare, working with providers, clinical operations, or value-based care models
• Experience partnering with provider organizations (oncology, specialty care, or private practice preferred)
• Proven ability to lead cross-functional initiatives and drive operational programs from design to execution
• Strong understanding of provider workflows and clinical practice operations
• Experience influencing internal and external stakeholders without direct authority
• Data-driven approach to measuring performance and improving outcomes
• Comfortable operating in fast-paced, ambiguous environments

Nice-to-Have Qualifications:

• Clinical background with transition into operations, strategy, or program leadership
• Experience in oncology, palliative care, or specialty care models
• Background in value-based care, care coordination, or provider enablement
• Experience in digital health, health tech, or startup environments

WHAT LEADS TO SUCCESS

Act with our members in mind. You are deeply motivated by improving the patient and provider experience. You understand how strong clinical collaboration directly impacts outcomes and brings that lens to every decision.
Move with purpose. You are highly proactive and execution-oriented. You can take a concept from idea to implementation, prioritize effectively across competing initiatives, and drive measurable outcomes.
Comfortable with ambiguity. You thrive in environments where processes are still being defined. You are able to create structure where none exists and adapt quickly as priorities evolve.
Clinical and operational fluency. You understand how care is delivered in practice settings and can translate between clinical needs and operational solutions. You know how to “meet practices where they are” while still driving forward progress.
Influence without authority. You build trust quickly and can align diverse stakeholders—including providers, clinical leadership, and internal teams—toward shared goals, even when incentives or perspectives differ.
Strong communicator. You can simplify complex ideas, tailor your message to different audiences, and navigate nuanced, sometimes sensitive conversations with confidence.
Systems thinker with a builder mindset. You can zoom out to design scalable collaboration models while also diving into the details to operationalize them. You’re energized by building and refining processes that can scale across a network.
Data-driven and outcomes-oriented. You define success clearly, use data to track performance, and continuously iterate to improve results—whether that’s provider engagement, enrollment growth, or care coordination effectiveness.
Resilient and solutions-focused. You navigate challenges with a problem-solving mindset, push through obstacles, and maintain momentum in the face of competing priorities and evolving goals.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,250 - $165,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

The primary location for this role is remote with travel to patient homes  Nashville TN 100-150 mile radius), up to 75% travel. The schedule is expected to be Monday – Friday 10am - 6pm local time with flexibility based on member needs, visit locations, and virtual acute care support. Active TN licensure required.

What You’ll Do 

As a Pediatric Home Care Specialist & Acute Care Registered Nurse, you serve as the clinical bridge between home‑based care and virtual acute care. You will deliver high‑quality, family‑centered care in the home and community while flexing into virtual acute care nursing to support urgent pediatric needs.

In this role you will: 

• Travel to members’ homes and community settings to deliver episodic, longitudinal, and urgent pediatric care. 
• Build trusted, compassionate relationships with children and families, ensuring coordinated, culturally responsive care. 
• Collaborate within an integrated care team including physicians, APPs, nurses, pharmacists, dietitians, navigators, social workers, and therapists. 
• Conduct and document in‑home assessments; perform procedures such as ear irrigation, point‑of‑care testing, IV placement and lab draws, wound care, and medication administration.
• Provide patient and family education, follow‑up care, and care coordination using the Imagine Pediatrics platform.
• Flex into the virtual acute care RN role to conduct virtual assessments and manage urgent pediatric needs using established protocols. 
• Document care in the EMR (Athena) and communicate with families through Imagine Pediatrics’ proprietary application.
• Utilize virtual platforms and digital tools confidently to support care delivery.

What You Bring & How You Qualify 
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.  

• Active TN RN license required, and compact license preferred. 
• PALS & BLS required 
• Bachelor's degree in nursing (BSN) is required.
• EMS (EMT/P) experience and 2+ years of pediatric home care experience preferred
• Bilingual Spanish is preferred 
• Minimum 3+ years of pediatric nursing experience, ideally including high‑acuity settings (ED, urgent care, transport, or similar). 
• 1–2 years in pediatric emergency medicine experience.
• Valid driver's license, reliable transportation, and good driving record.
• Comfort driving long distances in varied weather conditions. 
• Strong clinical judgment, communication skills, and ability to work independently in the home environment.
• Comfort with EMRs, virtual platforms, and mobile documentation tools.

What We Offer (Benefits + Perks)

The role offers a base hourly range of  $44/hr - $48/hr in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.  

We provide these additional benefits and perks:

• Full medical, dental, and vision insurance  
• Healthcare and Dependent Care FSA 
• 401(k) with 4% match, vested 100% from day one 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Employee Stock Purchase Program 
• 1st year Anniversary Bonus 
• Paid parental leave  
• Additional benefits to be detailed in offer

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff to serve as a force multiplier to our founder, Brendan Lind. You'll be the engine that translates the founder's vision and initiatives into executable plans, builds the systems that allow our leadership team to operate at their highest level, and ensures nothing critical falls through the cracks as we scale rapidly. 

Rather than being hired for a predetermined set of tasks, you will be brought on to solve complex, evolving challenges. Success in this role requires self-direction, proactive value creation, and the ability to thrive without constant oversight. Over the coming year, your responsibilities will be tailored to both organizational needs and your individual strengths, potentially including:

• Leading AI transformation projects with clients
• Managing CEOs at client organizations
• Driving sales initiatives at Human Agency
• Partnering with Recruiting to help us find and close top-tier talent
• Managing client project delivery
• Driving value through data and analytics for clients
• Leading go-to-market initiatives for clients

You'll own special projects, drive organizational initiatives from concept to completion, and build the infrastructure (GTM motions, resource allocation, operational rhythms) that allows Human Agency to grow while maximizing our greatest strength – our people. If you thrive on turning ambitious ideas into reality and building the scaffolding that makes a fast-growing startup actually work, this is your role.

Key Responsibilities

Strategic Execution & Founder Partnership

• Partner with the founder to translate priorities, initiatives, and strategic vision into sequenced plans with clear owners, timelines, and success metrics
• Own end-to-end execution of founder-level special projects and organizational initiatives, from scoping and planning through delivery and measurement
• Maintain focus and accountability across the founder's portfolio of priorities; proactively identify conflicts, dependencies, and risks before they become problems
• Prepare high-quality executive materials (strategy briefs, decision memos, board materials, organizational roadmaps) that drive alignment and enable confident decision-making
• Serve as a strategic thought partner to the founder, pressure-testing ideas, surfacing options and trade-offs, and ensuring initiatives align with company strategy and capacity

Internal Systems & Operations

• Build and continuously improve the internal operating systems that allow Human Agency to scale: hiring infrastructure, resource allocation processes, team capacity planning, and cross-functional coordination mechanisms
• Design and implement hiring systems that support our 25-30+ person growth target in 2026 without overwhelming the existing team, including interview frameworks, candidate evaluation rubrics, and onboarding processes
• Own resource allocation and capacity planning across the organization, ensuring the right people are working on the right priorities at the right time, and that no one is stretched unsustainably thin
• Establish organizational rhythms that create alignment without bureaucracy: leadership meeting cadences, decision-making frameworks, communication protocols, and reporting structures
• Identify operational bottlenecks and inefficiencies; design and implement solutions that increase organizational velocity while maintaining quality

Cross-Functional Leadership & Coordination

• Orchestrate complex, cross-functional initiatives that require coordination across leadership and multiple teams
• Serve as a neutral coordinator and problem-solver when initiatives span multiple departments or require difficult trade-offs between competing priorities
• Represent the founder's office in key internal discussions, ensuring the founder's priorities and perspective are understood even when they can't be in every meeting
• Build strong working relationships across the organization; earn trust as someone who gets things done without ego and acts in the company's best interest

Communications & Organizational Transparency

• Ensure crisp internal communication on company strategy, priorities, and decisions—translating founder-level thinking into clear, actionable guidance for the broader team
• Prepare the founder for key meetings, presentations, and decisions; provide relevant context, background materials, and recommended talking points
• Maintain visibility on organizational health metrics and key initiatives; proactively surface issues and opportunities to leadership

Who You Are

Experience & Skills

• 5-7+ years in high-performing environments such as Chief of Staff roles, strategic operations, management consulting, venture capital/private equity, business development, or startup leadership positions
• AI-native, not AI-curious. Before you do almost anything manually, you've already asked yourself whether AI can do it better. You're constantly tinkering, building small tools, automating your own workflows, and sharing what you find.
• Demonstrated success in taking ambiguous, complex initiatives and driving them to completion, you're the person who makes hard things happen
• Strong systems thinking and process design capability, you don't just execute tasks, you build the infrastructure that makes future execution easier and more scalable
• Exceptional project management and coordination skills across multiple concurrent work-streams with competing priorities and timelines
• High proficiency with modern collaboration tools (Google Workspace, Asana/Notion, Slack) and intermediate to advanced comfort with AI-powered productivity tools
• Outstanding written and verbal communication; you can synthesize complex information into clear, actionable briefs for different audiences
• Bonus: Experience in high-growth startups, venture studios, or AI/tech companies; background in talent operations or organizational design; proven success driving business development in B2B environments; exposure to board-level strategy and operations

Mindset & Traits

• Mission-driven operator with deep commitment to Human Agency's values and vision
• Systems builder, not just task executor, you think about sustainable processes, not one-off solutions
• High agency and bias for action, you see what needs to happen and make it happen without waiting for permission
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Ego-free collaborator who earns trust through delivery, not title or authority
• Intellectually curious with strong learning agility, comfortable moving between strategic thinking and tactical execution
• Comfortable operating in ambiguity, you thrive when there's no playbook and create clarity from complexity

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in a relevant field is a plus
• Ethics: Commitment to ethical practices and responsible business operations
• Travel: Occasional (10–25%) for company offsites, key events, and leadership meetings
• Location: Remote-friendly with preference for candidates in major tech hubs and strong preference for overlap with EST business hours

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

The Role

What You'll Own

• ABM strategy and programs. You'll define the account-based approach for this segment—target account selection, buying committee mapping, personalized campaigns, and the sequencing that moves multi-stakeholder deals through a longer cycle. You'll test, learn, and build the playbook as you go.
• Pipeline contribution. You're accountable for what this segment produces: SQLs, opportunity value, conversion rates, pipeline velocity. You know what the numbers are telling you and what to adjust when they're not moving.
• Sales alignment. You'll be in pipeline reviews, contributing to account plans, and making sure marketing programs are coordinated with where sales is focused. One unified motion, not two separate ones.
• Partner-sourced pipeline. Working closely with the Partner Marketing and Events Lead, you'll help turn partner relationships into a source of qualified leads for strategic accounts, coordinating on referral programs and ensuring partner-generated opportunities are tracked, nurtured, and converted with the same rigor as any other channel.
• Campaign execution. Working with shared specialists across lifecycle, paid media, content, and marketing ops, you'll design and run full-funnel programs that reach strategic account buyers via paid channels, events, outbound sequences, and direct engagement.

What Success Looks Like in Year 1

• A clear ABM strategy for strategic accounts. 
• Targeted programs running against priority accounts. 
• Partner-sourced leads flowing into the pipeline alongside ABM-generated opportunities.
• Growing, measurable pipeline contribution from the segment. 
• A tight, trusted working relationship with sales.

About You

What You'll Do

The primary location for this role is remote in mid-Tennessee but will entail frequent (up to 50%) travel throughout the greater state of Tennessee. Expected schedule requirements are Monday to Friday, 8:00 am - 5:00 pm CT with some weekends for conferences and/or events. Bilingual in Spanish highly preferred for this role but not required. 

As a Provider Engagement Specialist III (PES) you will work collaboratively with providers in markets where Imagine Pediatrics is contracted to further our mission of increasing safe days at home by delivering care for medically complex children. As part of the Network Development team, you will develop and manage positive, long-term relationships with physicians and groups serving specialty populations. You will serve as an ambassador and representative of Imagine Pediatrics in your territory with the goal of enrolling eligible patients and their families in Imagine Pediatrics' app-based care model. In addition, you will:  

• Manage provider relationships and drive engagement within your assigned territory or specific market and/or focus on a specialized population.
• Execute strategic initiatives, including supporting providers, coordinating events, and addressing day-to-day operational needs and decisions.
• Act as the primary point of contact for providers and community organizations in your territory.
• Provide input on central engagement strategies from on-the-ground experience.
• Independently handle day-to-day challenges and decision-making and work with the Director on broader, systematic challenges.  
• Work closely with providers, care teams, and local community organizations to drive brand recognition. 
• Identify additional engagement opportunities by independently pulling data from Tableau to share with PCPs. 
• Mentor and support new and associate-level team members 
• Meet and exceed established monthly engagement targets 
• Travel within territory as well as within market for team member support and relationship builds. Travel expected 75% of the time.
• Independently develop and maintain relationships with health plans  
  
  

What You Bring & How You Qualify 
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.

• Dynamic personality and a knack for developing good interpersonal relationships   
• Comfort with scientific terminology and ability to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies. 
• Familiarity with several types of providers (e.g., Physicians, Physician Assistants, Nurse Practitioners); pediatrics preferred, but not required 
• 6+ years of related experience in sales, direct marketing, or market development in a medical or healthcare field
• Proficient in Microsoft Excel, Word, and PowerPoint required; proficiency with Customer Relationship Management (CRM) software preferred
• Access to reliable transportation  
  
  

What We Offer (Benefits + Perks) 
 
The role offers a base salary range of $75,000 - $90,000 in addition to a quarterly bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 
 
We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

Come join the Trella team as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients. Your expertise will play a crucial role in helping customers leverage our offerings effectively, fostering lasting partnerships along the way. 

As a member of the Customer Success team, you will partner across all functions to bring the Voice of the Customer to the business and ensuring We Never Stop Improving as We Strive for Better Healthcare. 

Reports to: Vice President, Customer Success 

Location: Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered. 

As a Senior CSM at Trella, you will: 

• Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion.
• Serve as the primary customer contact, driving engagement cadence and customer health reporting.
• Deliver ongoing best-practice enablement to accelerate adoption and value realization.
• Lead business reviews, sharing product updates and aligning on priorities and outcomes.
• Maintain accurate account data, activity tracking, and renewal forecasts.
• Build and execute success plans to achieve KPIs (e.g., references and NPS targets).
• Invest in continuous learning to strengthen product expertise and customer impact.
• Develop and maintain strong healthcare domain knowledge to advise with credibility.
• Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions.
• Translate product capabilities into customer-specific value, outcomes, and ROI.
• Apply industry context to solution positioning, adoption strategy, and value realization. 
• Use data and customer feedback to guide conversations, mitigate risk, and refine success plans. 

You might be a fit for this role if you have: 

• 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
• Must be tech-savvy to be able to understand technical concepts around our product.
• Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively.
• Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately.
• Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver.
• Come prepared and ready for customer facing work and open to travel up to 20% 

Preferred by not required: 

• Experience within the healthcare tech industry.
• Familiarity with Post-Acute Provider (Home Health, Hospice, SNF).
• Experience with healthcare claims data analysis.
• Exposure to data integrations.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio 

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a strategic and dynamic Director, Business Development - Aviation to join our fast-growing team. As a key individual contributor on the Airports revenue team, you will partner with our Vice Presidents of Aviation to deploy our integrated platform at over 75 airports in the U.S. and participate in net-new business RFPs. This is an exciting opportunity to play a pivotal role in expanding Metropolis’s presence as we revolutionize the passenger experience at airports with computer vision. You’ll leverage your analytical skills, attention to detail, and business development experience to advance and ultimately close key deals that transform our organization.

What you'll do

• Support the full sales cycle from initial pitch through contract execution
• Manage end-to-end sales pipelines for cycles ranging from 6 to 24+ months, maintaining full accountability for personal deal flow and prospecting
• Collaborate on high-stakes aviation accounts, serving as the strategic second chair to the VP of Aviation to navigate and close complex, enterprise-level deals
• Represent Metropolis at national and local industry events
• Deploy a solutions-based and product-led approach that uncovers pain points of our airport partners and translates them into actionable financial and operating proposals
• Lead or co-lead customer presentations, including discovery sessions and proposal delivery in person and virtually
• Build upon and create new relationships across key stakeholders inside our existing and prospective airport partners to build internal support and advocacy 
• Work cross-functionally with our deal desk team on complex underwriting and financial modeling and collaborate with additional internal teams such as Marketing, Operations, and Legal to drive deals forward to execution
• Monitor and manage pipeline development and sales performance metrics in Salesforce CRM; be fully accountable for providing Salesforce inputs to ensure accurate forecasting
• Continuous education on our product and how it operates in the field; plan to spend at least one day per month at one of our airports with our operations team members

What we're looking for

• 7+ years in B2B business development and/or sales, which may include expertise in government affairs or commercial development; ideally, experience selling hardware and software solutions, not just one-time product sales
• Highly analytical and proven experience in financial underwriting and modeling 
• Proficient with Salesforce and associated reporting and tools to manage pipeline
• Skilled in managing complex, multi-threaded deals with sales cycles as long as 24+ months
• Creative approach to communicating value propositions across diverse audiences
• Experience working with cross-functional teams throughout a deal cycle, including product, engineering, marketing, operations, legal, and finance
• Exceptional communication and interpersonal skills
• Willingness to travel at least 25-50% of the time

While not required, these are a plus:

• Experience selling into airports and/or government organizations
• Experience working in a high-growth, fast-paced tech organization
• Passion for the aviation industry

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $160,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Senior Manager, HR Systems to own and optimize our HR data and systems architecture. This highly visible role is for a strategic, hands-on HR tech leader who thrives in a fast-paced environment, but isn't afraid to get in the weeds. You will manage current HR systems, drive automation and efficiency, and prepare the company for a future Workday migration, enabling the People team to scale effectively.

What you'll do

• Serve as the strategic owner of HR data and systems, driving modernization and preparing for future HRIS migration
• Identify opportunities to leverage AI for automation and to streamline HR processes
• Manage and mentor a team of two direct reports while remaining hands-on with execution
• Partner with IT to build a scalable, sustainable, and future-proof HR systems architecture
• Maintain and optimize current HR platforms (AS400, Dayforce, Dimensions/UKG), ensuring data integrity and operational reliability
• Identify and implement opportunities to automate and streamline HR processes, reducing manual work across the People team
• Lead HR systems projects end-to-end, from gathering requirements to testing and rollout
• Collaborate with cross-functional partners to ensure systems meet business needs and compliance requirements
• Serve as the internal subject matter expert for HR data flows, reporting, and system integrations
• Monitor emerging HR tech trends and recommend tools and solutions to keep Metropolis ahead of the curve

What we're looking for

• Ability to work in-office 4 days a week
• 5+ years experience in HR systems management, with a track record of modernizing HR tech stacks
• Deep technical expertise in HR data architecture, process automation, and system integrations
• Proven leadership experience with the ability to manage, mentor, and inspire a team
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Comfortable working in a fast-paced, high-growth environment with shifting priorities
• Excellent communication and collaboration skills, capable of working cross-functionally with IT, HR, and business stakeholders

While not required, these are a plus:

• Experience with Dayforce, UKG/Dimensions, or similar HRIS platforms 

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $140,000.00 USD to $160,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-KD1 #LI-Onsite

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking a Vice President of Aviation Growth to join our team. This is a critical leadership position responsible for developing and executing the growth and commercial strategy for the aviation segment. This leader will shape the long-term vision and roadmap for profitable growth in Metropolis’ aviation sector, bringing together data-driven insights, commercial strategy, and ecosystem partnerships. The Vice President of Aviation Growth will drive the commercial and strategic expansion of Metropolis’ aviation sector. This leader develops long-term growth plans, scales innovative offerings, forges key partnerships, and steers M&A and business development to achieve market leadership and profitability.

What you'll do

• Scale the “Value Add Services” offering by leading strategy and execution to grow airport revenue services and SaaS income, integrating pricing, reservations, and marketing capabilities
• Scale the Aviation B2C business by relaunching the Aviation B2B Segment product with strong marketing and channel strategies
• Build strategic partnerships by developing collaborations with airlines, airport tech providers, and service partners to expand distribution and capabilities
• Define aviation vision by co-leading the unified product and service roadmap for aviation offerings, including parking and value-added services
• Own the aviation business plan by creating and maintaining a 5-year financial and strategic plan in partnership with Sales and Finance
• Establish growth reporting by developing dashboards and reporting frameworks to track aviation performance and KPIs
• Lead the M&A strategy by identifying and evaluating acquisition opportunities that strengthen the aviation portfolio
• Own and drive thought leadership by representing Metropolis in industry forums and publishing insights on aviation innovation and AI-driven growth

What we're looking for

• 15+ years in aviation, mobility, transportation, travel, or technology sectors with proven commercial growth leadership
• Bachelor's degree or equivalent experience
• Strong background in strategy, business development, partnerships, and P&L management
• Skilled in financial modeling, data-driven decision-making, and market analysis
• Demonstrated ability to manage cross-functional teams and drive organizational alignment
• Excellent presentation and stakeholder management skills
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• MBA or equivalent preferred

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $280,000.00 USD to $310,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-WT1 #LI-Onsite

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job?                  

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Heart + Paw offers experienced and talented veterinarians a unique opportunity to co-own and lead modern veterinary centers across the East Coast, Ohio, Kentucky, and Tennessee. As a Partner Veterinarian and Co-Owner, you’ll build and lead your hospital with the potential to expand your ownership over time. We provide the infrastructure, experience, and support so you can focus on medicine, leadership, and culture-building. Design a practice where you control clinical and cultural decisions, supported by our veterinarian-led community where Heart + Paw provides operational support, including recruiting, marketing, and financial expertise, empowering your success. 

Why Partner with Heart + Paw? 

• 5% - 49% ownership options with financing assistance if needed. 
• Earn a competitive salary from day one, plus profit distributions. 
• Build a successful, well-run practice supported by proven operational systems. 
• Enjoy full clinical autonomy to design protocols and set practice standards. 
• Gain full transparency into hospital financials. 
• Leverage Heart + Paw’s operational expertise in marketing, accounting, finance, HR, recruiting, and more. 
• Design and build your dream hospital to serve your community and their pets. 
• Be part of our growing community of Heart + Paw veterinarians and gain the support of our veterinarian-led Operations team. 
• Benefit from mentorship and shared expertise in a supportive, growth-focused environment. 

As Partner Veterinarian and Co-Owner, you will: 

• Lead and co-own your Heart + Paw center. 
• Build a team culture aligned with your vision and provide outstanding veterinary care. 
• Mentor your team, oversee daily operations, and ensure exceptional client experiences. 
• Collaborate with your Center Director and Heart + Paw leadership on hiring, scheduling, budgeting, and more. 

Qualifications 

• DVM/VMD with a valid state license. 
• 4+ years of clinical experience and leadership expertise. 
• A passion for preventive care, client service, and practice ownership. 
• Tech-savvy with a focus on enhancing the pet and parent experience. 
• Fear Free and HABRI certification (or willingness to obtain). 

Ready to build your dream practice?
Let’s talk! Apply now to start the conversation and join us in creating a place where you can be happy, healthy, and successful while building the practice you’ve always envisioned.

OVERVIEW:

The Associate Director of Customer Enablement will lead Enterprise Client Video Safety Technology Deployment and oversee the end-to-end implementation of our video-based safety systems for clients and internal teams. This role involves coordinating cross-functional teams, managing timelines and budgets, and ensuring seamless integration of hardware (e.g., cameras, sensors) and software (e.g., AI analytics platforms). Successful candidates will thrive working in a fast-paced environment with strong problem-solving skills, and the ability to create strategic influence both inside and outside of the organization. This role reports to the Snr Director of Enterprise Implementation within Customer Success. This position is ideal for a technical-savvy leader with experience in tech deployments, particularly in video safety technology.

ESSENTIAL FUNCTIONS:

• Lead complex deployment projects for video safety technology, including planning, execution, and post-deployment support, ensuring alignment with client requirements, timelines, and client hardware orders.
• Develop and maintain project plans, communication strategies, and processes to track progress, risks, and milestones.
• Collaborate with engineering, product, sales, and client teams to define project scope, allocate resources, and resolve technical issues during deployment.
• Optimize deployment procedures, including coordination with Field Engineers for hardware installation, Engineering for software configuration, and integration with existing systems (e.g., access control, IoT devices).
• Manage stakeholder expectations, including coordinating site assessments, client training sessions, and handover documentation to ensure smooth adoption.
• Identify and mitigate project risks, such as technical compatibility challenges or regulatory compliance (e.g., data privacy in video surveillance).
• Track project hardware orders, procurement, and revenue impacts, providing regular status reports to leadership.
• Support continuous improvement by gathering feedback from deployments and recommending enhancements to our video safety platform.
• Alignment with contract/SLAs
• Travel as needed (up to 30%) for on-site deployments, client meetings, or vendor coordination.

QUALIFICATIONS:

• 15+ years of experience in project management, with at least 3 years focused on technology deployments, preferably in video surveillance, safety systems, or IoT/hardware integrations.
• Proven track record managing multiple projects in a fast-paced environment, including budget oversight and team coordination.
• Strong technical knowledge of video technologies (e.g., CCTV, AI analytics, cloud-based storage) and deployment tools (e.g., project management software like Asana, Jira, or Microsoft Project).
• Excellent communication, organizational, and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders.
• PMP certification or equivalent is highly preferred

Preferred Skills:

• Experience in a startup or high-growth company, where you've handled ambiguity and scaled processes.
• Familiarity with safety regulations (e.g., OSHA, GDPR for video data) and industry standards for video safety deployments.
• Proficiency in agile methodologies and tools for risk assessment and change management.
• Background in public safety or enterprise SaaS deployments, such as those involving hardware-software hybrids.

EDUCATION:

• Bachelor's degree in Information Technology, Engineering, Business, or a related field; equivalent experience may be considered.

Economic Package Includes: 

• Base Salary + annual bonus eligibility   
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more

WORKING AT THE MLC

The MLC is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

THE ROLE ESSENTIAL RESPONSIBILITIES

In this role, you will partner with the Director of Member Support to lead a team of Associates and Senior Associates of Member Support to ensure the consistent delivery of world-class support experiences to our internal and external customers who include creators, publishers, and DSPs. You will invest in the development and performance management of team members and help execute engagement activities aligned with The MLC’s guiding principles. You will support the vision and strategy to ensure our users and Members receive a consistent, high-quality support experience every time they contact our Support team.

We are a service organization and must be available to support our customers when they need us. Flexibility with hours and availability are essential.

Our hours of operation are currently Monday through Friday from 8:00 a.m. to 6:00 p.m. CST.

Our company is Hybrid with onsite expectations on Tuesdays and Thursdays. 

QUALIFICATIONS

Required

· Bachelor’s Degree or equivalent

· Two years related work experience in Customer Experience as a Specialist, Supervisor or Team Lead; Quality Specialist or Lead

· Experience with coaching and training others for increased performance

· Quantitative and qualitative analysis skills

· Strong written and verbal communication

· Empathetic, collaborative, self-starter and results driven with the ability to deliver and receive feedback

Preferred

· Lean Six Sigma (LSS) experience in the application of LSS principles to achieve operational excellence is a plus.

· Multi-channel support experience preferred.

ESSENTIAL RESPONSIBILITIES

YOU WILL STRIVE FOR OPERATIONAL EXCELLENCE & DATA ANALYSIS BY:

· Supporting and identifying opportunities for continuous process improvement

· Communicating and monitoring key performance indicators (KPIs) including but not limited to service level agreements (SLAs), first contact resolution (FCR), productivity goals, and customer satisfaction scores.

· Conducting an ongoing assessment of KPIs to ensure alignment with organizational objectives, including workforce management for real-time support channels.

· Performing quality assurance audits to measure team compliance with documented resolution pathways.

· Partnering and aligning with Voice of Customer (VOC) team to support content development based on business updates and processes related to Support team operations.

· Conveying the customer experience and its drivers to Member Support leadership in a way that is both concise and impactful.

· Analyzing potential technical bugs, reported by users and Members, are properly vetted and work with Tech team to ensure business critical issues are prioritized accordingly.

· Collaborating with other areas of the organization and providing input as a subject matter expert on cross-functional initiatives that support and enhance Members’ experiences.

· Serve as the point of escalation for Senior Associates and Specialist(s) of Member Support with complex support inquiries related to the Matching Tool and its internal processes.

YOU WILL LEAD WITH PURPOSE BY:

· Modeling an empathetic approach to customer care that centers around building trust and removing barriers.

· Cultivating a high-engagement environment where team members feel valued and understand how their day-to-day work contributes to the mission of the broader organization.

· Equipping team members for individual success by helping them create development plans and providing access to the tools necessary to reach growth milestones.

· Consistently delivering constructive, actionable feedback to team members.

· Creating, maintaining, and facilitating employee training, related training materials, and onboarding for Member Support processes.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As a bilingual Spanish/English Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email. 

You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources.  Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step.  You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers.  You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits.  You will execute your member support using evidence-based assessments, prior experience, and problem solving skills.  In this critical role, you will serve as the primary point of contact throughout the member’s Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care. You will spend the majority of your day working within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment. You will frequently shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment.

Note: In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30-minute lunch and two 15-minute breaks.

After your first three months, you will:

• Have completed virtual onboarding and training (two weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’ll spend your day outreaching to members, researching community and healthcare resources that meet their needs, and connecting members to those resources
• Have completed  language proficiency testing for team members who interact directly with members in Spanish or evaluate the quality of member interactions conducted in Spanish.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we should address their needs. 
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, community resources, social services, diagnostic appointments, and medical treatments and assist with overcoming barriers (e.g., health literacy, unstable housing).
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You consistently meet or exceed defined productivity and quality metrics, including call volume, responsiveness, documentation timeliness, and member engagement  while managing your time effectively in a structured environment where performance is measured in real time.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your productivity and quality goals
• Adhere to scheduled shifts, including time in queue, breaks, and availability expectations to ensure consistent member coverage.
• Consistently drive value in your member interactions through high priority activities and assessments such as:
• Advanced care planning support
• Coordinating care, including telehealth visits
• Escalating clinical symptoms to our clinical teams

WHAT LEADS TO SUCCESS

Your resume and prior roles reflect:

• At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
• Success in a metrics-driven, feedback-oriented environment
• Bilingual (Spanish/English) Proficiency 
• Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination). 
• Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed 
• Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
• Passionate, trustworthy, and empathetic when working with clients 
• Ability to build relationships with different types of people, including clients, organization members, and health care providers 
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members 
• Organized with confidential client material and appointment tracking 
• Flexible and adaptable in response to changing client and health care providers’ needs 
• This role is ideal for individuals who thrive in structured, high-volume environments and are energized by balancing efficiency with meaningful member interactions

A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Healthcare experience preferred.
Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
Comfort with ambiguity.  You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment with no/limited distractions during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

 YOUR ROLE 

As an Oncology Navigation Nurse Practitioner, you will be a critical clinical team member caring for our members. You will have three primary responsibilities: 

First, using a telemedicine platform, you will evaluate and manage members identified by our nursing and provider team who have urgent symptoms, complications related to their treatment, or exacerbations of their medical conditions. You will assess presenting symptoms, develop comprehensive care plans, triage to the appropriate level of care, educate patients, and ensure follow-up with relevant primary treating clinicians, including oncology and primary care. You will also complete annual clinical intake visits for select members.  

Second, you will develop care plans for our members, in collaboration with our onboarding RNs, to address clinical and non-clinical needs and barriers. You will prioritize members’ goals and develop concrete plans for our Oncology Nurse Navigators and Community Health Workers to reach these goals. To do this, you will review available medical records, work with external providers, give clinical insights to our care team, and adhere to best documentation practices to drive high-quality care for our members. 

Third, you will be responsible for the oversight and direction of interdisciplinary case conferences for our members, in which individualized care plans are created and monitored by our team of Community Health Workers and Oncology Nurse Navigators. You will provide clinical oversight to the case management team and direct clinical care, as needed.  

In addition to these primary responsibilities, you may be asked to participate in some holiday, night and weekend emergency coverage as needed. Shift options include 8:00a-4:30p, or 2:30-11p Eastern Time.

This role reports to our Nurse Practitioner Team Lead and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform. 

Within your first three months, you will:

• Complete training and be up to speed on Thyme Care’s systems, tools, technology, partners, and clinical expectations. 
• Be adept at developing evidence-based, member-centered care plans that will guide our Community Health Workers and Oncology Nurse Navigators in effectively prioritizing our members needs and goals.
• Complete whole-person urgent care assessments for our members with the highest clinical rigor. You’re working fluidly with our in-house care team and providers to ensure any identified needs are met in follow-up to patient visits. 
• Become the go-to person for our Oncology Nurse Navigators and Community Health workers when working with a member with complex and intersecting needs.
• Be comfortable following policies, procedures, escalation pathways, communications best practices, and documentation standards. 

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
Experience. You have at least 3 years of NP experience, including 2 years in adult oncology with urgent care responsibilities and at least one year of telehealth experience. You have an unrestricted license and a willingness to obtain additional state licenses as needed. ​It would be exceptional if you have worked at a startup or tech-forward company.

Licensure. You have a compact RN license, an unrestricted Advanced Practice license, and a willingness to obtain additional state licenses. 
Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and excellent working relationships with members and colleagues.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in using and learning new technology is vital.
Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to immediately address urgent and important needs.

Our Values:

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and geography. In accordance with New York City law, the base salary for this role if filled within New York City is $140,000. The salary range could be lower or higher than this if the role is hired in another location. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Are you someone who loves transforming chaos into order, ensuring operational excellence down to the last detail?

Do you thrive in high-growth environments where innovation and strategic execution are key?

Are you ready to partner with visionary leaders to build systems that propel a firm to new heights?

Is your problem-solving approach grounded in data-driven decision-making and optimizing resources?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

Andrew C. Beasley PLLC is a dedicated criminal defense firm renowned across Middle Tennessee for its exceptional legal service and expertise. Founded by Andrew Beasley, a former district attorney, our firm has built a reputation as the largest and highest-rated dedicated Criminal and Order of Protection Defense firm in the region. Our mission is simple yet vital: to protect our clients' rights and secure the best outcomes for each case.

Our team comprises experienced professionals who have handled over 5,000 cases, fostering a culture of compassion, strategic thinking, and client-first advocacy. This commitment to excellence is reflected in numerous positive client testimonials and high-quality legal representation that sets the standard within the community.

The Director of Operations at Andrew C. Beasley PLLC is a pivotal executive role created to streamline and enhance operational efficiency, aligning the firm’s business strategy with its mission to defend and support clients effectively. As the 'Integrator,' you’ll ensure the seamless execution of strategic goals, directly impacting organizational growth and client satisfaction. This role is central to empowering our legal team to focus on client advocacy while you oversee the business aspects of the firm.

What you’ll do:

• Operational Leadership: Oversee daily firm operations across various departments, ensuring efficiency and productivity.
• Strategic Integration: Turn strategic goals into operational realities by identifying hurdles and creating effective systems.
• Process Optimization: Develop and implement policies that maximize client satisfaction and operational efficiency.
• Budget Management: Manage and forecast budgets, focusing on financial planning and cost control.
• HR Leadership: Oversee human resources functions, including recruitment, onboarding, and performance management.
• Oversee and support the sales/intake function: Ensure the team is equipped with the training, tools, and processes needed to succeed.
• Tech and Systems Management: Ensure technology and systems are up-to-date and efficient, improving automation and reporting.
• Client Experience: Lead initiatives to enhance client experience, ensuring professional handling of escalations when necessary.
• KPI Monitoring: Track key performance indicators to report on the firm's progress and identify areas for improvement.

What we’re looking for: 

• Operations Experience: At least 5 years in operational leadership within a growing organization, preferably in professional services.
• Tech Proficiency: Skilled with case management software, CRM systems, and automation tools, leveraging technology for efficiency.
• Financial Acumen: Experience in budgeting, forecasting, and performance analysis within a firm environment.
• Client-Facing Skills: Demonstrable ability to manage client escalations and maintain professionalism under pressure.
• Leadership Qualities: A solutions-oriented mindset with a positive approach to fostering team growth and improvement.
• Ownership Mindset: Demonstrates a high level of accountability and follow-through, taking full responsibility for outcomes and ensuring tasks and initiatives are handled effectively without the need for constant oversight.
• Data-Driven Decision Making: Ability to analyze KPIs to drive efficiency with a strong focus on measurable outcomes.
• Strategic Execution: Proven track record of translating vision into reality, achieving strategic organizational goals.
• Onsite Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success.

Why you should work here: 

• Be the Integrator: This is not a maintenance role. You will serve as the operational counterpart to the Owner’s vision, with the autonomy to build systems, strengthen the team, and lead the business side of the firm.
• Build, Don’t Just Maintain: We are a high-growth firm, and this role exists to build the operational engine that powers that growth. Your work will have a direct and measurable impact on efficiency, scalability, and results.
• Operational Leadership: By optimizing systems, processes, and accountability, you enable our attorneys to focus on what they do best: winning cases for clients.
• Mission-Driven Impact: Our firm operates on the principle of “3-Way Wins,” meaning wins for our clients, our team, and the firm. In this role, you will play a central part in making those wins happen every day.

Additional perks:

• Bonuses and Profit Sharing: Performance-based bonuses and profit-sharing opportunities tied to firm growth and operational success, allowing you to directly participate in the value you help create.
• Onsite Parking: Enjoy the convenience of dedicated onsite parking at our East Nashville office.

Join Andrew C. Beasley PLLC as the Director of Operations and lead the charge in operational excellence at Middle Tennessee's top-rated criminal defense firm. If you thrive on transforming visions into reality, apply now to be part of our mission to provide unparalleled legal advocacy and client service.

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As the Director of Nursing, you will be the senior nursing leader responsible for the performance, development, and strategic direction of a large (>250 RNs), remote, multi-speciality (oncology, CCM, palliative care) nursing workforce. Operating within a value-based cancer care navigation model, the Director of Nursing ensures that nursing practice is standardized, scalable, and aligned with the company's quality, member experience, and contractual performance goals. This is a high-impact role for a leader who thrives at the intersection of people leadership, systems thinking, and clinical accountability in a fast-paced environment. This role reports to our SVP of Clinical Innovation & Delivery Design.

KEY RESPONSIBILITIES

1. People Leadership & Workforce Management
1. Directly lead a team of Nursing Managers who oversee a team of Nursing Team Leads who supervise a team of 250 nurses and growing
2. Build and sustain a high-performance management layer capable of scaling with organizational growth.
3. Drive nurse engagement, retention, and professional development — including onboarding, competency assessment, continuing education, and performance management.
4. Partner with Workforce Management to align staffing models, capacity planning, and scheduling to caseload demand and care intensity.
2. Clinical Leadership & Practice Standards
1. Own the clinical integrity of nursing practice across the care model, ensuring alignment with evidence-based standards, regulatory requirements, accreditation (NCQA) standards, state and federal law, and organizational protocols.
2. Implement and continuously improve nursing workflows, nursing care protocols, and escalation pathways in partnership with our innovation & operational teams.
3. Serve as the clinical authority for nursing scope of practice, triage standards, and symptom management frameworks.
3. Operational Performance (in partnership with our operational team)
1. Accountable for nursing-specific KPIs including productivity, quality, response time adherence, escalation rates, care plan completion, and quality measure performance.
2. Identify operational bottlenecks, workflow inefficiencies, and capacity constraints; collaborate on improvement initiatives in partnership with operations, design, and product teams.
3. Contribute to the development and monitoring of dashboards and performance reporting tools that provide real-time visibility into nursing operations.
4. Support capacity modeling for new market launches, contract expansions, and care model evolution alongside workforce management
4. Quality, Safety & Compliance
1. Partner with our Quality & Training teams on nursing quality assurance programs, including clinical audits
2. Ensure compliance with applicable federal and state nursing regulations, licensing requirements, and accreditation standards across all markets.
5. Cross-Functional Partnership
1. Serve as the primary nursing voice in product development, technology roadmap discussions, and workflow design — ensuring that tools built for nurses reflect clinical realities and reduce burden.
2. Collaborate with data teams to translate nursing activity data into clinical insights and performance improvements.
3. Engage with Marketing teams to align nursing touchpoints with member satisfaction and engagement goals.
4. Partner with social work and provider leadership to ensure interdisciplinary care delivery is coordinated, safe, and outcomes-driven.
6. Strategic Planning & Organizational Development
1. Contribute to care delivery strategy as a member of the senior clinical leadership team.
2. Provide leadership visibility into nursing workforce trends, clinical risk areas, and operational scaling needs.

To hit the ground running, we expect you to have a proven track record in leadership and mentorship with experience in healthcare leading high-performing, non-exempt clinical employees. Ideally, you will have experience working in a setting that leverages data and technology to support patient care. We also expect you to see problems as opportunities and are often the first to step up, fix, and overcome them.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
Credentials & Experience. Active unencumbered RN licensure; BSN required

• MSN or MBA, preferred
• OCN (Oncology Certified Nurse) or AOCN certification, preferred
• 10+ years of nursing experience, with at least 4+ years in a formal nursing leadership role (manager, director, or equivalent)
• Experience in a telehealth, virtual care, or tech-enabled care delivery

Demonstrated experience leading large, distributed nursing teams (100+ preferred)Deep knowledge of oncology nursing practice and complex chronic condition management.Proven track record of driving clinical quality outcomes in a value-based or risk-bearing care model.Strong operational acumen — comfortable with data, dashboards, and performance management.Experience partnering with non-clinical stakeholders (product, engineering, finance) in a matrixed organization.

Versatile. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.
Effective listener and communicator. You always start with listening, and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with your team, leadership, and stakeholders.
Adaptable. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course…and part of the adventure.
Coach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
Tech-Savvy. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.
Proactive. You adeptly recognize and prioritize your team's needs, problem-solve, and go the extra mile for others.

WHAT SUCCESS LOOKS LIKE AT YEAR ONE

• Nursing team operating with clearly defined performance standards, consistent workflows, and a high-functioning management layer.
• Measurable improvement in key nursing performance metrics
• Cross-functional partnerships with Product, Data Science, and Quality established and driving actionable outcomes.
• Retention and engagement benchmarks met or exceeded across the nursing workforce.
• Leadership presence felt across the team — nurses at all levels know who the DON is and what they stand for.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $153,000-$180,000. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As an Oncology Nurse Team Lead, you will oversee and manage one or more of our frontline nurse teams, ensuring their ability to deliver the highest standards of clinical care and operational efficiency as they advocate, coach, and provide members with clinical guidance throughout their care journey.  Reporting to the Nurse Manager, you will manage clinical escalations, provide ongoing training, coaching, and mentoring to your teams, drive the productivity and performance of your team, and foster cross-team collaboration.  This role is pivotal in driving individual and team performance, identifying opportunities for quality improvement initiatives and enhancing Thyme Care’s service offerings by effectively communicating feedback to our clinical leadership from members, providers, and your teams.

To excel in this role, you must demonstrate strong leadership and mentorship capabilities, with a proven track record of managing hourly staff and high-performing nurse teams. You are a proactive problem solver who views challenges as opportunities for growth and is committed to continuous improvement. Experience in healthcare, particularly in oncology, as a nurse navigator or case manager is essential. Knowledge and an understanding of provider and health plan operations are also beneficial.  

After your first three months, you will:

• Have completed Nurse training and demonstrated competencies in a Nurse role.
• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backward and forward, and actively share ideas on improving them.
• Be on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations.
• Directly manage and serve as an escalation point to a team of Oncology Nurses, including but not limited to escalated member or caregiver interactions and process-related questions or issues.
• Have built strong, trusting relationships with your team and leadership, where listening and empathy are the foundation for every interaction. 
• Lead team meetings such as weekly team huddles to drive queue management, prioritization, and performance, and ultimately establish targeted support plans.
• Act as an air traffic controller by monitoring assignments and ensuring queues are effectively and efficiently managed. 
• Understand the performance of your direct team members, both quality and productivity and address issues and challenges through coaching, mentorship, and performance improvement plans.
• Understand the skills, qualities, and experience that set a candidate up for success and participate in the oncology nurse interview loop.
• Support our nurses in identifying and prioritizing member needs and assisting them with care coordination and clinical support such as symptom management, nutritional support, discharge coordination, connecting members to high-quality providers, and preventing readmissions.
• Provide clinical expertise in medical, behavioral, and crisis management.
• Provide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, project initiatives, and policies and procedures.
• Provide support in conducting root-cause analyses to identify knowledge, data, or procedure gaps.
• Drive engagement and promote the Thyme Care vision and strategy.
• Be available for urgent clinical escalations and clinical consult support. 
• Provide Nurse overflow, holiday, and on-call coverage support as needed.
• Develop strategies to promote culturally competent care and close the health literacy gap.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
A BSN. You must have a Bachelor of Science Degree in Nursing, a multi-state, unrestricted Registered Nurse (RN) compact license, and a willingness to obtain additional state licenses, as needed.
Experience. You have at least 8 years of nursing experience, with 2 years as a people manager in oncology and/or case management. Additionally, you are certified as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).
Team player. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and excellent working relationships with your team, leadership, and stakeholders.
Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course… and part of the adventure.
Coach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology is essential.
Identify priorities and take action. You know how to identify and prioritize your team’s needs and do what it takes to address urgent and essential needs immediately.
Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $103,500. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

About Us

Read-A-Thon is the market’s fastest growing educational fundraising company that helps schools raise money while promoting student literacy. At Read-A-Thon, we are realizing our vision of becoming the gold standard for school fundraising by continually improving our product experience and customer outcomes. And we’re proud that we’ve generated millions of reading minutes by young student readers while doing it.

Read-A-Thon provides multiple fundraising products to public and private schools that make it easy to set up and administer highly successful fundraisers. The company is growing quickly through a deep understanding of our market and customers, and we are excited about the company’s growth potential to serve a large and growing available market.

Learn more about us at: https://www.read-a-thon.com/

See the latest news on our LinkedIn company page: https://www.linkedin.com/company/read-a-thon/

Position Summary

We have experienced significant growth in recent years and are now seeking to add a Senior Developer to our development team who has full-stack experience and PHP expertise. This position will play a key role in helping us solve platform challenges, modernize our stack, and elevate the customer experience.

We are seeking a well-rounded software developer who has been involved in every aspect of development from definition to launch and who enjoys working collaboratively with team members across the organization to fully understand needs and translate them into technical capabilities. We have a small team so this role will be involved in a broad range of work, and you’ll be able to see the outcomes and impact of your work directly.

This position can be done mostly remotely with occasional in-person meetings.  Our headquarters is in Dallas-Fort Worth, and we have several team members based in Nashville, so our preference is for this position to be based in or near one of those locations.

Key Responsibilities:

• Lead the development and evolution of high-performance and scalable web applications
• Collaborate with cross-functional teams to design and implement new features
• Optimize and maintain existing codebase for maximum efficiency and security
• Stay current with industry trends and best practices to ensure adoption of the latest technologies and methods

The Senior Developer will also support the VP of IT on a wide range of technology initiatives.  Here are examples of tasks and projects this role may be involved in:

• System architecture and design collaboration
• CI/CD pipeline management
• Modernizing and migrating applications
• Development Team leadership and guidance
• Database management for schema change/control data updates
• Monitoring systems and responding to production issues
• Responding to security incidents and resolving security scan findings
• Troubleshooting system performance issues in production environments
• Ad-hoc requests for reporting
• Ad-hoc data record cleanup requests
• Setup and configuration of dev environment and tools
• Ongoing infrastructure support, patching, and maintenance
• Operations technical support
• Quality Assurance on new features/changes

Required Experience:

• 5+ years of well-rounded experience in software development within AWS environments and working collaboratively with team members cross-functionally
• Proven expertise in building and maintaining large-scale web applications
• Experience transitioning from legacy systems to new technologies
• Deep experience with PHP
• Experience with Laravel version 9 or later in a production environment
• Experience with front-end technologies (HTML, CSS, JavaScript)
• Proven experience with database design and optimization (MySQL, PostgreSQL)

Nice-to-Have Experience:

• Experience working on a small team in an early-stage company or similar high growth environment is a plus
• Experience with automating testing and/or QA is a plus
• Experience with modern Front-End Frameworks (React, Vue.js or Angular) is a plus
• Experience with cloud infrastructure (Heroku; AWS: RDS, S3, EC2, ECS) is a plus
• Experience with containerization (Docker, Podman) is a plus
• Experience with service-oriented architectures, implementing/consuming APIs is a plus
• Experience with microservices is a plus

Character Traits and Skills

• Enjoys helping people; desires to make a positive impact by doing quality work and solving challenges
• Self-motivated to understand the big picture and proactively solve challenges
• Communicates openly with the Team through knowledge sharing and documents/demonstrates new architecture, processes and code
• Stays organized, prioritizes tasks and resolves issues effectively
• Easily adapts to shifting priorities; masters existing code, clarifies requirements for new features
• Excellent problem-solving and communication skills; able to build trust and credibility with non-tech team members
• Ability to guide outsourced teams and mentor junior developers, and contribute to a collaborative team environment

Read-A-Thon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees