Minno
Minno is an early-stage, investor-backed media and technology company based in Nashville, Tennessee, focused on making life better for Christian families through media and technology.
Minno was founded just over two years ago by Erick Goss and Dan Raines. Erick and Dan recognized that most Christian parents were frustrated with their media options and looked for shows and streaming options that reflected their faith and values, designed specifically for kids. With a desire to provide the tools to delight and disciple the next generation of Christians, Minno was born.
In the short time, we've been around, we have built a business experiencing triple-digit year-over-year growth and whose staff has grown to more than 20 employees. Our team is composed of top executives from brand name e-commerce and content companies.
Minno serves families through Minno Kids, an ad-free, streaming video app, our children's book publishing unit, and Minno Life (a parent resource site and home of the Raising Boys & Girls podcast).
Our Minno Kids app is one of the leading apps serving Christian families today, and our Minno Laugh and Grow Bible for Kids is the fastest-selling Children's Bible in Christian publishing history. Our primary revenue driver is Minno Kids, our ad-free streaming video app.
Minno differentiates itself in three areas:
- Kids first: Minno is the only platform focused exclusively on serving Christian kids and their parents. Kids are first-class citizens at Minno, not just a secondary design consideration.
- Faith first: We focus on faith development vs. just entertainment. We are the only platform focused on bringing the best of media, technology, and spirituality together.
- Transmedia, not just screens: Parents are looking for more than just redemptive screen time. They are looking for off-screen experiences for their kids and better resources for themselves. We are unique in our effort to address this need.
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About Minno
Minno is a global media and technology company based in Nashville, Tennessee, on a mission to help kids and families experience Jesus every day through media and technology.
Founded in 2019, Minno is building the most trusted Christian media brand for the next generation. Through our streaming platform, original programming, publishing, and digital presence, we spark children's curiosity about God and the Bible, support parents, and create joyful, lasting faith experiences for families worldwide.
We're a fast-growing startup — powered by a mission-driven team with experience at Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, Noggin, and leading studios and startups. Our growth has placed us in the top 1% of direct-to-consumer subscription businesses, and we are scaling rapidly following the close of our Series A round, led by Konvoy Ventures.
Minno is a Nashville-based global media company serving Christian kids and families through:
- Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth
- Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David"
- YouTube channel: The fastest-growing Christian kids' channels with triple-digit year-over-year growth
- Minno Press: Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids."
We differentiate ourselves through creative excellence, faithful curation, parent partnership, and a global vision that honors the diversity of the Church. Minno is a public benefit corporation, and our mission fuels everything we do.
Minno uniquely differentiates itself by promising:
- Experiential Excellence: Top-tier quality that changes expectations and raises the bar for Christian content.
- Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content.
- Practical Faith Support: Resources that cultivate faith, invite conversation, and foster spiritual growth.
- Values the Global Church: Honoring the diversity of the global church and people as image bearers of God.
As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do.
Position Overview
Minno is hiring a Director of Member Support to build and scale a high-performing support operation that delivers fast, reliable, and high-quality experiences to our members.
This leader will own the full support ecosystem—team, tools, workflows, and performance—ensuring that every interaction reflects Minno’s commitment to serving Christian families with excellence and care.
This is a hands-on operator role. You will design and optimize our support systems (Zendesk), establish clear service standards, and build a team capable of delivering consistent results as we scale.
You will also serve as the voice of the member within the organization, translating support data and trends into actionable insights that improve product, reduce friction, and strengthen retention.
This role reports to the Chief Product Officer and starts with a small team, with responsibility to scale over time.
Impact and Opportunity
Joining Minno as the Director of Member Support means stepping into a critical leadership role where you will define and scale how families experience support at every stage of their journey. You will build and lead a high-performing support operation that delivers fast, reliable, and high-quality service, ensuring every interaction reflects Minno’s commitment to excellence and care.
This role goes beyond managing a team—you will design the systems, workflows, and standards that enable consistent, scalable support as the company grows. You will translate day-to-day member interactions into clear insights that inform product improvements, reduce friction, and strengthen trust with the families we serve.
Your work will ensure that parents feel supported and confident in using Minno, and that every touchpoint reinforces the quality, safety, and intentionality that define our content and mission.
In this role, you’ll have the opportunity to:
- Impact Lives: Affect the faith journeys of thousands of families around the world by ensuring meaningful, positive interactions that deepen their connection to God.
- Empower a Mission-Driven Team: Build and inspire a team committed to excellence in service, fostering professional growth, and aligning their work with the greater purpose of Minno’s mission.
- Shape Industry Standards: Contribute to establishing a gold standard in customer support for Christian media, blending cutting-edge technology with a compassionate human touch.
- Build from the Ground Up: Design and implement foundational processes and systems, scaling them to support Minno’s rapid growth while maintaining high service quality.
- Lead Cultural Change: Instill a customer-first mindset across Minno, ensuring all teams prioritize and consider member needs in their work.
This role offers more than just a career—it’s an invitation to be part of something bigger, impacting generations by strengthening their faith and fostering shared, meaningful experiences. This is your chance to shine if you want to make a difference while leading with innovation and compassion.
Key Responsibilities:
- Leadership and Management: Lead and manage the Member Support team, fostering high performance and adherence to company standards. Develop training programs to maintain a culture of continuous improvement.
- Operational Excellence: Implement and optimize customer service technologies (e.g., Zendesk) to streamline workflows and maintain top-tier service metrics.
- Scalability and Growth: Build and execute a scalable support plan, including hiring and onboarding new team members. Pilot innovative support models to enhance capabilities.
- Data and Reporting: Track and analyze support data, identifying trends and actionable insights for process improvements. Regularly report on performance metrics to senior leadership.
- Champion Member Needs: Serve as a bridge between our members and internal teams, providing feedback and recommendations that enhance user experience and product offerings.
Ideal Industry Background:
- Consumer-Facing Tech Startups: Experience in tech startups or growth-stage companies that provide subscription-based or digital services, ensuring familiarity with lean operations, scalability, and customer-centric practices.
- Children’s Media and Educational Technology (EdTech): Background in companies that focus on children’s programming, family engagement, or educational tools (e.g., PBS Kids, LeapFrog, ClassDojo). This ensures an understanding of the needs of family audiences and experience with content that supports child development.
- Direct-to-Consumer SaaS and Subscription Services: Familiarity with businesses that operate on a subscription model, understanding customer lifecycle management, retention strategies, and member support processes.
- Customer Experience: Companies or roles focused on customer service where maintaining a seamless customer journey is key.
Preferred Experience:
- Startup or Growth-Stage Exposure: Experience in environments with limited resources and fast decision-making to ensure adaptability.
- Team Leadership: 3-5 years in a customer-facing role with success in managing and scaling teams.
- Operational Scaling: Proven ability to build and scale support teams and processes.
- Technology Implementation: Hands-on experience with customer service platforms like Zendesk.
- Innovative Support Models: Familiarity with piloting unique staffing solutions, such as utilizing remote workforces and agentic AI.
- Cross-functional collaboration: Ability to work with marketing, product, and content teams to align support strategies.
Skills:
- Customer Focus – Deep commitment to delivering exceptional member experiences
- Optimizes Work Processes – Ability to design efficient, scalable systems
- Ensures Accountability – Holds self and team to high performance standards
- Builds Effective Teams – Recruits, develops, and leads strong teams
- Tech Savvy – Comfortable with support tools, automation, and reporting systems
- Decision Quality – Makes sound tradeoffs under pressure
- Communicates Effectively – Shares insights clearly across the organization
- Drives Results – Delivers measurable outcomes in fast-paced environments
Key Performance Indicators
- Customer Satisfaction Score (CSAT)
- First Response Time
- Average Resolution Time
- SLA Adherence Rate
- Contact Rate per Member
- Team Productivity (quality-adjusted)
- Support Insights Delivered (and impact on the business)
Our Values
- Biased towards Action: We take the initiative and make decisions quickly.
- Curious, not Content: We are eager to learn and innovate.
- Grit & Resilience: We persevere and follow through on our commitments.
- Rigorous Intentionality: We pay attention to details and understand the "why" behind our work.
- Think like Owners: We are resourceful and take wise risks.
- Mutual Blessing: We operate generously on behalf of others.
- Trust Builders: We gain confidence through honesty, integrity, and authenticity.
- Adapt & Flex: We operate effectively in uncertain situations.
Location
Nashville, TN preferred. Open to remote for the right candidate.
Compensation & Benefits
- Competitive base salary commensurate with experience
- Performance-based bonus
- Equity package
- Comprehensive benefits
- Professional development opportunities, including key industry conferences and leadership development programs
Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.
To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.
Join us in building something that matters — and helping millions of kids and families experience Jesus every day.
Ready to apply?
Apply to Minno
About Minno
Minno is a global media and technology company based in Nashville, Tennessee, on a mission to help kids and families experience Jesus every day through media and technology.
Founded in 2019, Minno is building the most trusted Christian media brand for the next generation. Through our streaming platform, original programming, publishing, and digital presence, we spark children's curiosity about God and the Bible, support parents, and create joyful, lasting faith experiences for families worldwide.
We're a fast-growing startup — powered by a mission-driven team with experience at Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, Noggin, and leading studios and startups. Our growth has placed us in the top 1% of direct-to-consumer subscription businesses, and we are scaling rapidly following the close of our Series A round, led by Konvoy Ventures.
Minno is a Nashville-based global media company serving Christian kids and families through:
- Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth
- Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David"
- YouTube channel: The fastest-growing Christian kids' channels with triple-digit year-over-year growth
- Minno Press: Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids."
We differentiate ourselves through creative excellence, faithful curation, parent partnership, and a global vision that honors the diversity of the Church. Minno is a public benefit corporation, and our mission fuels everything we do.
Minno uniquely differentiates itself by promising:
- Experiential Excellence: Top-tier quality that changes expectations and raises the bar for Christian content.
- Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content.
- Practical Faith Support: Resources that cultivate faith, invite conversation, and foster spiritual growth.
- Values the Global Church: Honoring the diversity of the global church and people as image bearers of God.
As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do.
The Opportunity
This is Minno's first embedded analytics hire - and one of the most consequential roles we're making as we scale toward becoming the category-defining platform for Christian kids and families.
You will build the analytical backbone of the entire company from the ground up. You'll partner directly with the CEO, CFO, CMO, CCO, CTO, and CPO to transform data from across our growing platform into clear, trusted intelligence that drives every major decision - from content investment to marketing spend to platform strategy.
What makes this role different from a typical analytics hire is the way decisions are made here. When you bring a finding to light, it gets acted on. Our CMO wants to be taught, not just served. Our CFO presents analytical models directly to the board. Your work will shape what Minno does, not sit in a reporting system nobody reads.
This role starts as a high-impact individual contributor. As Minno scales, you'll have the opportunity to build and lead a small analytics team - this is a foundational role in the company we're building, not a seat at the end of a long table.
Why Content Analytics and Children's Data Privacy Matter Here
Minno operates at the intersection of three hard problems: content, kids, and subscriptions.
We produce and distribute original children's programming across our own streaming platform, YouTube (1.1M+ subscribers), and third-party distribution partners. Understanding which content drives engagement, retention, and long-term subscriber value - not just which content is most expensive to produce - is the central analytical challenge of this business.
Content analytics is the hardest of our three analytical verticals to hire for. Marketing attribution and product analytics are learnable. Content analytics requires intuition built from experience - knowing how to evaluate the value of a piece of content, how to model the relationship between content investment and subscriber behavior, and how to advise a creative team with data they actually trust.
Because our audience is children, every analytical system you build must be designed within the constraints of COPPA (Children's Online Privacy Protection Act) and its global equivalents. This isn't a checkbox compliance exercise. It shapes what data you can collect, how you can model behavior, how you work with third-party platforms, and how you architect everything from your data warehouse to your reporting layer. If you've navigated children's data privacy in a product analytics context before, you know what this means. If you haven't, this role will require you to learn it fast - and we'd rather hire someone who's already been through it.
Our Mission and Faith
Minno is a Christian company, and our faith is inseparable from our work. We're building a platform to help kids and families experience Jesus every day - and that conviction shapes every product decision, content investment, and hire we make.
We're looking for someone who is personally aligned with that mission - not because it's a checkbox, but because the work is more meaningful when the mission resonates. You don't need to be an expert in Christian media, but you do need to genuinely care about what we're building for kids and families and see this role as more than a career move.
What You'll Do
- Build and own Minno's analytics foundation - ensuring every functional leader has access to accurate, timely, trusted data to drive their decisions
- Deliver content intelligence that guides investment, licensing, and programming decisions across our growing catalog
- Build investor-grade analytics infrastructure that supports Minno's next phase of growth and capital strategy
- Own marketing attribution across our direct-to-consumer and third-party distribution channels, giving the CMO and CFO clear visibility into what's driving member value
- Drive member lifecycle and behavioral intelligence that informs product prioritization and retention strategy
- Operate as a proactive strategic partner to the executive team - bring insights before they're requested and make data central to every major decision
- Lead Minno's AI analytics strategy and ensure every new business model and content format is instrumented before it launches
What You'll Bring
Must Have
- 5+ years in data analytics, business intelligence, or a related function with demonstrated progression in scope and responsibility
- Experience building or leading content analytics in a media, entertainment, or content-driven business.
- You've evaluated content performance, modeled the relationship between content and business outcomes, and advised creative teams with data.
- Direct experience with children's data privacy regulations (COPPA, GDPR-K, or equivalent) in a product or analytics context - or deep experience in a regulated data environment where privacy constraints shaped your analytical approach.
- Advanced SQL proficiency - able to independently query and transform data from complex, multi-source environments
- Fluency in Tableau or comparable BI tool - built dashboards from scratch, not just maintained existing ones
- Demonstrated experience building an analytics function or owning analytics end-to-end as the primary analyst in a small or growing company
- Experience with third-party platform distribution analytics - platforms where member-level data is constrained and indirect
- Strong AI fluency - actively uses AI tools in their workflow with a clear point of view on where they add the most value
- Exceptional communication skills - can translate complex data into a clear narrative that drives decisions in the boardroom
- Proactive, ownership mindset - brings insights before being asked and operates independently
- Genuine alignment with Minno's Christian mission and enthusiasm for the audience we serve
Strongly Preferred
- Experience in media, streaming, or multi-format content analytics
- Familiarity with COPPA compliance, children's data privacy regulations, and the analytics constraints that apply to platforms serving users under 13. Familiarity with investor-grade subscription metrics and financial modeling
- Proficiency in Python or R
- Experience with GA4, AppsFlyer, Amplitude, Mixpanel, or similar tools
- Familiarity with DBT or data modeling and transformation tools
- Experience with Snowflake or a comparable cloud data warehouse
- Hands-on experience with multi-touch marketing attribution in a subscription context
Nice to Have
- Background in faith-based, family, or children's media
- Experience building analytics frameworks for new business models before launch
Our Values
- Bias for Action: We take initiative and make decisions quickly
- Curious, not Content: We are eager to learn and innovate
- Grit & Resilience: We persevere and follow through on our commitments
- Rigorous Intentionality: We pay attention to details and understand the "why" behind our work
- Think Like Owners: We are resourceful and take wise risks
- Mutual Blessing: We operate generously on behalf of others
- Trust Builders: We gain confidence through honesty, integrity, and authenticity
- Adapt & Flex: We operate effectively in uncertain situations
Location
Nashville, TN preferred. Open to remote for the right candidate, with regular travel to Nashville for quarterly planning and team collaboration.
Compensation & Benefits
- Competitive base salary commensurate with experience
- Performance-based bonus
- Equity package
- Comprehensive benefits
- Professional development opportunities, including key industry conferences and leadership development programs
Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.
To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.
Join us in building something that matters — and helping millions of kids and families experience Jesus every day.
Ready to apply?
Apply to Minno
Transform the Future of Children's Faith-Based Media
Build the financial foundation of one of the fastest-growing faith-based media companies for Christian families. With a world-class leadership team now fully assembled, Minno is positioned for its next phase of disciplined, mission-driven growth. We're seeking an experienced, hands-on Controller to own and scale our accounting function at this pivotal moment.
The Opportunity
As Controller, you'll own the integrity and scalability of Minno's accounting function at a critical inflection point. You'll partner directly with the CFO to build the systems, controls, and processes that support a growing, content-driven subscription business—while preparing the company for audits, fundraising diligence, and increasing revenue complexity across subscriptions, publishing, and content licensing.
About Minno
Minno is a Nashville-based global media company serving Christian kids and families through:
- Minno Kids: Our flagship ad-free streaming platform experiencing triple-digit growth
- Minno Originals: Award-winning original programming including "Laugh and Grow Bible for Kids" and "Young David"
- YouTube channel: The fastest-growing Christian kids' channels with triple-digit year-over-year growth
- Minno Press: Our successful publishing unit behind bestselling children's titles, including the award-winning "Minno Laugh & Grow Bible for Kids."
Our leadership team includes industry veterans from Amazon, PBS KIDS, Duolingo, Disney, DreamWorks Animation, and other major entertainment brands. Following our recent Series A funding, we're well-capitalized for aggressive growth and innovation.
We strive to be the leading voice globally for using media to spark kids' imaginations and curiosity about God and the Bible. We connect families through media that create shared faith experiences, support parents and grownups, and pave the way for enduring spiritual growth in children.
Minno uniquely differentiates itself by promising:
- Experiential Excellence: Top-tier quality that changes expectations and raises the bar for Christian content.
- Safe Entertaining Christian Content: Kid-friendly, entertaining, engaging, age-appropriate, and Biblically aligned content.
- Practical Faith Support: Resources that cultivate faith, invite conversation, and foster spiritual growth.
- Values the Global Church: Honoring the diversity of the global church and people as image bearers of God.
As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. This mission drives everything we do.
Position Overview
Minno is seeking an experienced, hands-on Controller to own and scale our accounting function as the business grows. This is a highly visible role at a pivotal stage of the company, with increasing revenue complexity, expanding content production, evolving regulatory requirements, and future fundraising on the horizon.
The Controller will be responsible for ensuring accounting accuracy, financial compliance, and operational rigor today, while building systems, processes, and controls that support the business tomorrow. The ideal candidate brings deep technical accounting expertise, strong judgment, and the ability to operate pragmatically in a fast-moving, growth-stage environment.
Impact and Opportunity
- Own the financial infrastructure of a mission-driven media company at the moment it matters most—when systems, controls, and processes must scale to match rapid growth.
- Build and maintain GAAP-compliant financials that give leadership, investors, and board members full confidence in Minno's financial position.
- Partner directly with the CFO to prepare the company for its first audit and ongoing fundraising diligence as we scale growth.
- Establish scalable accounting processes and controls across a growing content slate, multiple revenue streams, and an expanding technology stack.
- Translate accounting complexity into clear, actionable guidance for non-finance leaders across content, product, and operations.
Join us at a pivotal moment as we scale without compromising the mission that brought us here. Work alongside a passionate team of technologists, educators, and content creators, all united by the mission of bringing Jesus into everyday family life through media.
Key Responsibilities
- Own the monthly close process, general ledger, and financial statements in accordance with GAAP Ensure accurate accounting across multiple revenue streams, including subscriptions, publishing, and content licensing.
- Oversee content accounting, including capitalization, amortization, and impairment of produced and licensed content Establish, document, and maintain accounting policies as the business and content slate grow.
- Oversee financial compliance and coordination of tax, regulatory, and required filings Manage relationships with external tax advisors, auditors, and consultants Support audit readiness, financial diligence, and investor-related reviews.
- Design and implement scalable accounting processes, internal controls, and documentation.
- Optimize financial systems and integrations across accounting, billing, and content data sources.
- Manage and develop a Senior Staff Accountant, with opportunity to build the team over time.
- Partner cross-functionally with content, publishing, product, operations, and legal teams.
- Partner with the CFO to forecast cash flow and manage working capital, ensuring liquidity is aligned with production plans, growth initiatives, and revenue timing.
- Demonstrate curiosity and comfort leveraging emerging technologies, including AI-enabled tools, to automate workflows, enhance reporting, improve accuracy, and increase team efficiency.
Must-Have Qualifications:
- 7-10+ years of progressive accounting experience, including senior ownership of accounting operations.
- Strong knowledge of GAAP Experience with media, entertainment, subscription, SaaS, or IP-driven businesses.
- Hands-on experience with content accounting (capitalization, amortization, licensing).
- Experience overseeing tax compliance and regulatory obligations in a growing company
- Proven ability to scale accounting systems, processes, and controls.
- Comfort operating in a startup or high-growth environment
- Active CPA license
Preferred Qualifications:
- Experience supporting fundraising and financial diligence
- Experience leveraging AI-enabled tools to improve accounting workflows and reporting efficiency
Our Values
- Biased towards Action: We take the initiative and make decisions quickly.
- Curious, not Content: We are eager to learn and innovate.
- Grit & Resilience: We persevere and follow through on our commitments.
- Rigorous Intentionality: We pay attention to details and understand the "why" behind our work.
- Think like Owners: We are resourceful and take wise risks.
- Mutual Blessing: We operate generously on behalf of others.
- Trust Builders: We gain confidence through honesty, integrity, and authenticity.
- Adapt & Flex: We operate effectively in uncertain situations.
Location
Ideally based in Nashville, TN, but open to remote work for the right candidate.
Compensation and Benefits
We offer a competitive compensation package including:
- Competitive base salary commensurate with experience.
- Performance-based bonus.
- Equity package.
- Comprehensive benefits.
- Professional development opportunities
Minno is committed to fostering a diverse and inclusive workplace. We are an equal-opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.
To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.
Join us in our mission to help people experience the goodness of God through media and technology. Be part of shaping a product and a movement that could redefine how future generations engage with faith through technology,
Ready to apply?
Apply to Minno