OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. 

As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply, and taking the time to understand each member’s needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member.

This role reports into our Enrollment Specialist Team Lead and in it you will be expected to make outbound calls to anywhere from around 80 - 100 prospective members every day, depending on your assignment. To ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

Within your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations. 
• Be completing around 80 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal.

THIS ROLE IS IDEAL FOR INDIVIDUALS WHO:

• Have experience in sales roles. You know how to build trust, listen deeply, and overcome objections, and you want to continue to hone this skill; or
• Are recent college graduates with 1+ years of experience in a fast-paced environment. Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

WHAT LEADS TO SUCCESS

• A member-first Approach. You’re personally motivated by our mission and are passionate about helping people during one of the most challenging seasons in their lives.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them. 
• Growth Mindset. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are a clear and articulate communicator, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
• Comfort with technology. You have experience working with Zoom, Google Suite, and Slack, and are comfortable learning new technologies with minimal guidance.
• Start-up Flexibility.  You understand that rapid changes to the business, strategy, and priorities is par for the course and you are energized by start-up life.
• Private Working Environment. To ensure member privacy and compliance with healthcare privacy laws, you must operate in a private, quiet and secure environment during the entirety of your scheduled shifts, and have reliable, high speed internet available at all times (and the ability to check/verify this prior to joining).

Successful candidates are resilient, goal-oriented, adaptable, and energized by connecting with people during critical moments in their lives.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

Bonus potential: Up to $2,500 per quarter (up to $10,000 annually) for exceptional performance. New hires are eligible to participate in the bonus program only after successfully graduating from their 90 day probationary period.

The shift for this role will be 9:00am–5:30pm EST, Monday through Friday.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise.

We’re looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams.

This is a hybrid role working on-site in Nashville a few days per month

What You’ll Do

• Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries.
• Identify and resolve claim denials, underpayments, or posting errors.
• Reconcile account discrepancies and ensure accurate application of insurance and member payments.
• Document all actions and communications in the practice management system for audit and compliance purposes.
• Review member ledgers for accuracy and completeness.
• Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
• Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
• Support implementation of workflow updates that enhance efficiency and accuracy.
• Assist with audits, reporting, and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy, teamwork, and ownership. At Tend, our values guide how we hire, collaborate, and deliver care.

• Tend to Others – You deliver accurate, thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
• Be Brave Enough to Lead – You take ownership of your accounts, raise questions when you see discrepancies, and communicate openly about risks or opportunities for improvement.
• Savor the Ride – You maintain a positive, professional attitude even during repetitive or challenging work, contributing to a steady, collaborative team culture.
• Embrace Our Differences – You communicate clearly and respectfully across diverse teams and stakeholders, adapting your style as needed to build trust and alignment.
• Rooted in Growth – You seek to understand the “why” behind payer rules and workflows, applying feedback to improve your skills and help the team grow.

Role-Based Competencies

• Strengthen the Team – You collaborate with peers and share information to keep processes consistent and efficient.
• Decide with Clarity – You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
• Deliver on What Matters – You meet accuracy and productivity targets, consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

• 1+ year of experience in accounts receivable, billing, or revenue cycle management—dental experience preferred.
• Proficiency in navigating payer portals and understanding EOBs, denials, and remittance processes.
• Fundamental knowledge of insurance verification, claim submission, and payment posting workflows.
• Strong attention to detail and organizational skills.
• Basic proficiency in Excel or Google Sheets (sorting, filtering, pivot tables).
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Familiarity with HIPAA regulations and healthcare privacy standards.
• Ability to work a hybrid schedule onsite in Nashville, TN a few days per month

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) plan, because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

#LI-hybrid

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

We're excited to be hosting a virtual hiring event for our Nashville Direct Sales Representative roles!

Event Details:

- Date: May 20, 2026

- Time: You pick the time! (Hour long time slots between noon-5pm CT)

- Location: From the comfort of your own space!

This is a fantastic opportunity to learn more about our company, the Direct Sales Representative opportunity, and connect directly with our hiring team from the comfort of your own space. We'll be conducting interviews, sharing insights about our company culture, and answering any questions you may have about the application process.

Don't miss this chance to participate in this expedited hiring process! Continue below to APPLY NOW!

Top performers can earn six figures with the base salary plus an uncapped sales bonus plan. In addition, we offer exclusive sales training alongside great benefits! 

Role Description

The Direct Sales Representative is responsible for increasing the number of active paid residential customers within a market through door-to-door interactions. This role primarily sells to residential homes and may include an opportunity to contribute across multiple dwelling units (MDUs). You will be working outdoors going from home to home to achieve sales goals. You will work closely with your team leader and team members building strong relationships and identifying opportunities to improve sales techniques.

In this role, you'll:

• Prospect residential customers by promoting GFiber’s internet services.
• Build a lead pipeline through door-to-door interactions and conduct in-person, phone and/or email follow-up.
• Update the Customer Relationship Management (CRM) tool with relevant customer information, conversion status and notes.
• Partner with team members to ensure a seamless customer experience.
• Communicate the GFiber value proposition to customers. 
• Demonstrate knowledge of GFiber’s network and technical deployment.

At a minimum we'd like you to have:

• High school diploma or GED.
• Ability to exert yourself physically over extended periods of time, including frequent bending, kneeling and climbing stairs.
• A valid driver’s license and access to reliable transportation during the workday.
• Ability to pass a motor vehicle check that meets company standards.

It's preferred if you have:

• Experience in sales, account management or customer service.
• Experience in the ISP or telecom industry.
• Proficiency in SalesForce or other industry leading lead management software.
• Proven track record of strong work ethic, ability to navigate ambiguity, and solid communication skills.
• Ability to communicate in Spanish.

This role offers a competitive on-target earnings (OTE) of $66,667 - $73,334 annually ($30,000 base + uncapped sales bonus) + benefits. Your compensation includes a base salary plus an uncapped commission structure. Those who are on-target for 6 months are recommended for promotion that includes a higher base salary and related OTE.

Inovalon is a leading cloud-based healthcare technology company that leverages data analytics and AI to drive meaningful improvements across the healthcare ecosystem. The Senior Full-Stack Machine Learning Engineer sits within the Insights Business Unit, which serves as Inovalon’s central AI and machine learning hub. This team partners with Provider, Payer, and Pharmacy business units to identify, build, and deploy AI solutions that improve clinical and operational outcomes at scale. 

In this role, you will contribute to both classical machine learning and generative AI applications, including LLM-based and agentic solutions. You will work across the full model development lifecycle on a modern, cloud-native AWS stack, collaborating closely with AI Product Managers and a distributed team of senior engineers across the U.S. and India. 

Key Responsibilities

• Design, train, and deploy machine learning models spanning classical ML (classification, regression, clustering, time-series) and generative AI use cases including LLM-based and agentic applications. 
• Build and maintain cloud-native solutions on AWS using containerized architectures (Docker, Kubernetes) to support scalable model serving and data pipelines. 
• Own and contribute to the full Model Development Lifecycle (MDLC), including dataset versioning, model versioning, model registry management, and model evaluation frameworks. 
• Develop and integrate Python-based ML components that work seamlessly with existing product platforms across multiple business units. 
• Collaborate with AI Product Managers across the Insights BU and partner business units (Provider, Payer, Pharmacy) to translate business needs into AI solutions. 
• Apply neural networks and deep learning techniques using PyTorch for appropriate use cases alongside scikit-learn-based classical approaches. 
• Write robust, production-ready code following engineering best practices; participate in code and design reviews. 
• Leverage AI coding tools (such as Claude Code or equivalent) as part of your daily development workflow to improve velocity and code quality. 
• Mentor junior engineers and contribute to team knowledge-sharing around ML best practices, tooling, and architecture decisions. 
• Support integration of frontend components into ML-powered features where applicable. 
• Contribute to retrospectives and team process improvements; actively participate in sprint planning and end-of-iteration demos. 
• Adhere to all HIPAA, data governance, confidentiality, and regulatory requirements in all aspects of work. 
• Maintain compliance with Inovalon’s policies, procedures, and mission statement, fulfilling responsibilities that support operational and financial success. 

Qualifications

Required 

• Minimum 5 years of software development experience with a strong foundation in machine learning fundamentals and model training. 
• Expert-level Python proficiency; Python is the team’s primary language and is the highest-priority technical requirement. 
• Hands-on experience building and deploying classical ML models in production using scikit-learn. 
• Demonstrated experience with generative AI, LLMs, or agentic application development. 
• Proficiency with PyTorch and neural network architectures. 
• Practical knowledge of the Model Development Lifecycle (MDLC): dataset versioning, model versioning, model registry, and model evaluation. 
• AWS cloud experience, including deploying and managing cloud-native workloads. 
• Containerization experience with Docker and/or Kubernetes. 
• Strong problem-solving ability; demonstrated capacity to work independently and take ownership of complex technical challenges. 
• Daily usage of AI-assisted coding tools (e.g., Claude Code, GitHub Copilot, or similar) as part of standard development workflow. 

Preferred 

• Experience with database technologies (SQL or NoSQL); familiarity with data pipeline tooling. 
• Frontend development skills to support full-stack ML feature work. 
• Healthcare domain experience or exposure to HIPAA-regulated environments. 

Education 

• Bachelor’s degree in Computer Science, Data Science, Software Engineering, or a related technical field required. 
• Master’s degree or PhD in Computer Science, Machine Learning, or equivalent practical experience preferred. 

Physical Demands and Work Environment 

• Sedentary work (i.e., sitting for long periods of time). 
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force. 
• Subject to inside environmental conditions. 
• Travel for this position will include less than 10% locally, usually for training purposes. 

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Role Overview

Zeta Global is seeking a Lead Software Engineer to build and scale healthcare-focused applications and data systems that power audience intelligence, activation, measurement, and reporting across both HCP and DTC workflows.

This is a hands-on technical leadership role operating at the intersection of distributed systems, data engineering, and healthcare domain constraints. You will design and deliver systems that integrate identity, audience data, and campaign performance while meeting strict requirements for privacy, compliance, and reliability.

The ideal candidate brings strong system design depth, experience building data-intensive platforms, and the ability to lead through architecture and execution in regulated environments.

What You’ll Build

• Full-stack applications supporting HCP and patient (DTC) audience discovery, segmentation, and activation
  • Scalable data pipelines for ingestion, normalization, and enrichment of healthcare datasets
  • Identity resolution and data linkage services across fragmented data sources
  • Reporting, attribution, and measurement systems connecting campaigns to outcomes
  • APIs and services enabling downstream activation, analytics, and partner integrations

Key Responsibilities

• Lead architecture and hands-on development of distributed systems supporting healthcare data workflows
  • Design and implement scalable data pipelines (batch and streaming) for large-scale datasets
  • Build and maintain APIs and services with strong SLAs, observability, and fault tolerance
  • Implement identity resolution logic including matching, deduplication, and graph-based linkage
  • Ensure high data quality through validation, reconciliation, and monitoring frameworks
  • Design systems with strong security controls, including encryption, access control, and auditability
  • Apply privacy-by-design principles across all systems handling PHI/PII
  • Partner with Product and Data teams to translate healthcare requirements into scalable architectures
  • Drive engineering best practices across testing, CI/CD, code quality, and operational excellence
  • Mentor engineers and act as a technical leader across the team

Engineering Expectations

• Strong experience designing distributed systems (microservices, event-driven architectures)
  • Deep understanding of data modeling, storage systems (OLTP, OLAP), and data processing frameworks
  • Experience with streaming and batch processing (e.g., Kafka, Spark, Flink, or similar)
  • Proficiency in backend development (Python, Java, or Ruby) and API design (REST/gRPC)
  • Experience building modern front-end applications (React or similar)
  • Strong experience with cloud platforms (AWS, GCP, or Azure) and infrastructure-as-code
  • Familiarity with containerization and orchestration (Docker, Kubernetes)
  • Experience implementing observability (logging, metrics, tracing) and reliability patterns
  • Strong understanding of performance optimization and scalability tradeoffs

Healthcare & Domain Expectations

• Experience working with HCP data (provider identity, targeting, segmentation)
  • Experience with patient / DTC data workflows and privacy-aware systems
  • Understanding of healthcare data ecosystems (claims, provider, or audience datasets)
  • Familiarity with identity graphs and data onboarding patterns
  • Experience building reporting or attribution systems tied to business outcomes
  • Strong grasp of HIPAA, PHI/PII, and regulated data handling requirements

Qualifications

• 8–10 years of software engineering experience with increasing technical ownership
  • Proven track record of building and scaling data-intensive or distributed systems
  • Experience working in regulated environments (healthcare strongly preferred)
  • Strong system design and architecture skills
  • Ability to lead technically while remaining hands-on in implementation
  • Strong collaboration skills across engineering, product, and data teams

Preferred

• Experience with healthcare data providers or identity ecosystems
  • Background in AdTech, MarTech, or audience/data platforms
  • Experience with privacy-enhancing technologies (tokenization, clean rooms)
  • Exposure to ML/AI-driven data products or analytics systems

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $200,000 - $215,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-TS1

At Tend, we do dentistry differently — and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands-on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed — delivering accurate billing, strong cash flow, and a seamless, high-trust member experience.

What You’ll Do

• Own the end-to-end operational performance of core revenue cycle functions
• Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes
• Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
• Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
• Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
• Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
• Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root-cause analysis and corrective action
• Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
• Coach, support, and develop team members to ensure high-quality execution and accountability

Who You Are

Tend Values

• Tend to Others: You focus on outcomes that matter — improving revenue performance, accuracy, and studio experience — and follow through to ensure changes actually deliver results.
• Embrace Our Differences: You listen to and respect the perspectives of studio teams, field leaders, and RCM partners, using those insights to create solutions that work across diverse environments.
• Be Brave Enough to Lead: You’re willing to surface problems, challenge ineffective processes, and advocate for better ways of working — even when it’s uncomfortable.
• Savor the Ride: You bring energy and positivity to change initiatives, helping teams stay motivated, connected, and committed through transitions.
• Rooted in Growth: You seek feedback, reflect on your impact, and continuously evolve your approach to be more effective as a leader and partner.

Role-Based Competencies

• Move with Purpose: You take initiative in the field, stepping in quickly to support studios during system changes, solve problems in real time, and keep implementations moving forward.
• Create Clarity and Direction: You organize complex rollouts, training schedules, and multi-studio priorities in a way that gives teams confidence and keeps everyone moving toward the same outcomes.
• Make It Make Sense: You translate systems, workflows, and expectations into clear, practical guidance that studios and RCM teams can easily understand and apply.

What You Have

• 6+ years of experience in revenue cycle management, including hands-on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
• Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
• Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
• Experience partnering cross-functionally with Operations, Member Experience, IT, and Finance.
• Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
• Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
• Strong analytical and problem-solving skills, with the ability to use data to identify risks and improvement opportunities
• Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
• Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth-oriented environment

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - 401(k) plan because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💸 Bonus Eligible - Annual bonus based on company and individual performance

#LI-Hybrid

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

• Reporting to and working alongside the Chief Legal Officer, and lead enterprise compliance and strategy at a rapidly growing, mission-obsessed organization
• Advise executive team and embed compliance into key decisions and expansion efforts
• Build and scale compliance and privacy programs across organization, including clinical operations, telehealth programs, payer and provider partnerships,  and new strategic initiatives
• Scale and audit compliance and privacy programs through monitoring, investigations, remediation, and data-driven insights
• Serve as the face and voice of compliance at an organization that understands compliance is everyone’s responsibility
• In partnership with our security and legal teams, develop privacy policies and oversight for a rapidly scaling organization with myriad regulatory and contractual obligations concerning privacy and protected health information
• Partner with product, clinical, and operations to design compliant care models and support new services
• Translate complex regulations into practical, scalable processes that enable speed and efficiency in a compliant manner
• Represent the company in audits, payer discussions, and regulatory interactions
• Anticipate and respond to regulatory trends across telehealth, oncology, and value-based care
• Build and lead a high-performing compliance team with effective org design and cross-functional engagement
• Drive a culture where compliance enables the business and strong outcomes

WHAT YOU’VE DONE

• 10+ years of healthcare compliance leadership with enterprise ownership in complex, regulated environments
• Proven track record defining and executing compliance strategy aligned to growth, market expansion, and risk management
• Deep expertise in federal and state regulations including HIPAA, TEFCA, Medicare, and fraud, waste, and abuse, with experience in telehealth and multi-state care models
• Strong executive presence with ability to influence C-suite stakeholders and balance innovation with regulatory risk
• Experience leading large-scale compliance, audit, and risk functions with measurable business impact
• Track record of building and scaling high-performing teams and leaders
• Significant experience with regulatory audits, payer compliance, and external stakeholder engagement
• Experience in high-growth, technology-enabled healthcare organizations preferred
• Bachelor’s degree required; advanced degree or certification such as JD, MPH, MBA, or CHC preferred

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $234,000-$275,00. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Summary

We are seeking a qualified  Litigation Assistant to join our team. As a Litigation Assistant, you will be responsible for managing the law firm's day-to-day operations, including carrying out administrative services and supporting the legal team. This position's ideal candidate has a strong work ethic, exceptional problem-solving skills, and comfortable working in a fast-paced dynamic workplace.

Responsibilities

• Perform administrative duties (scheduling calendar hearings and deadlines, organize case files, manage logistics)
• Maintain pleadings and discovery indexes
• Organize exhibits, documents, evidence, briefs, and appendices
• Implement and improve upon administrative processes for more efficient workflow.
• Collect, examine, and organize evidence and other legal documents for attorney review and case preparation
• Draft and proofread correspondence and legal documents, such as pleadings and contracts
• Research regulations, laws, and legal articles to assist with the preparation of reports, case files, and legal advice
• Manage client billing by preparing, finalizing, and sending out bills, as well as resolving billing issues in cooperation with the billing attorney
• Communicate with clients and witnesses to schedule meetings, interviews, and depositions
• Manage, organize, and maintain documents in paper or electronic filing systems
• Performs other related duties as assigned to meet the needs of the business

Qualification

• High school diploma or general education degree (GED) required
• Associates degree in paralegal studies, a paralegal certificate, or a bachelor's degree is preferred
• Bilingual English and Spanish (preferred)
• At least 2 years of experience as an administrative assistant (preferably in a law firm or in a corporate legal department), legal assistant, legal secretary, or paralegal
• Experience in Personal Injury, WC, Premises, or other injury related practice areas. (preferred)
• Must possess the ability to multi-task, prioritize, handle a fast-paced environment, and manage workload with a great attitude and minimal supervision
• Great written and communication skills, be proficient in calendar depositions, mediation, and hearings
• Applicable knowledge of motions, discovery, evidence, litigation documentation, court rules, and procedures, practices, etc.
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
• Remote and/or hybrid not eligible

#LI-KL1

About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

The Role

• Leverage Pilot software to produce high quality books and financial reports
• Develop scalable and accurate accounting workflows to record a customer’s financial activity accurately and efficiently
• Build strong relationships with and provide exceptional experience to a portfolio of customers
• Mentor and develop newer team members\
• Manage complex client portfolios with high efficiency and minimal manager support
• Handle client escalations independently and make sound judgment calls on client issues
• Mentor and coach junior team members through knowledge sharing and feedback

The Role

• Leverage Pilot software to produce high quality books and financial reports
• Develop scalable and accurate accounting workflows to record a customer’s financial activity accurately and efficiently
• Build strong relationships with and provide exceptional experience to a portfolio of customers
• Mentor and develop newer team members
• Manage complex client portfolios with high efficiency and minimal manager support
• Handle client escalations independently and make sound judgment calls on client issues
• Mentor and coach junior team members through knowledge sharing and feedback

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Associate base pay ranges from $___- $____/ hour in [CITY/STATE]. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers, including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on the Forbes Cloud 100 list and is a Y Combinator 2024 Breakthrough Company.

What you’ll do:

• Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience.
• Choose the right tool for the job, whether it’s a declarative change, custom Apex/code, or leveraging a 3rd party application.
• Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable, performant, and scalable.
• Design and maintain AI-driven solutions, identify and deliver solutions where AI can be strategically applied to accelerate and enhance both the agent's workflow, the overall customer experience, and our development velocity.
• Partner with cross-functional engineers to architect new features and ensure seamless integration with existing Service Cloud applications and our broader data ecosystem.
• Maintain a customer-centric and data-driven approach, monitoring feature performance, troubleshooting issues, and informing future enhancements.

What you’ll bring:

• 6+ years of Salesforce development experience, with a proven track record of designing and implementing complex, scalable solutions on the Service Cloud platform. Experience with Zendesk development is a significant plus.
• Technical Mastery: A strong command of the full software development lifecycle (SDLC) within an Agile environment, including expertise in DevOps processes and technology.
• Grit & Resilience: You tackle complex, ambiguous problems with persistence. You aren't deterred by technical debt; instead, you dig in and find creative ways to deliver results.
• Urgency & Acceleration: You operate with a bias for action. You work with a sense of urgency to keep pace with a high-growth environment, ensuring we consistently accelerate outcomes for the business.
• Flexibility: The ability to "flex" when necessary, moving between different technologies and pivoting quickly as business priorities evolve.
• Ownership: A deep sense of accountability for the entire feature lifecycle, from initial design through to production release and maintenance.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes. 

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

IEM is opening a location in Franklin, TN. We are looking for mechanical and electrical engineers of varying levels of experience to bring their foundational engineering skills to contribute to multiple projects in a fast-paced environment.  Familiarity with low and medium voltage switchgear is ideal, but we're glad to talk to technical talent from directly related industries such as Power Generation, Transmission & Distribution, Electrical Equipment Manufacturing, and Automation & Control Systems. 

About the team/role

We are seeking a skilled and detail-oriented AI Conversation Designer to join our Service Design team. This role is central to managing and optimizing our conversational AI agents across multiple modalities, directly impacting customer experience and operational efficiency. The ideal candidate will have hands-on experience with conversational AI platforms, a strong understanding of conversation design principles, and the ability to analyze performance data to drive continuous improvement. This role requires someone who is curious, adaptable, and passionate about leveraging AI to deliver seamless, human-centered support experiences.

What you’ll do

• Lead the development, optimization, and ongoing management of conversational AI agents across modalities, ensuring consistent performance and user experience.
• Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.
• Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.
• Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.
• Develop and maintain comprehensive documentation for AI agent workflows and processes.
• Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating technical issues as needed.
• Implement and iterate on dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.
• Lead special projects as required to support evolving AI capabilities and business needs.

What you bring

• 3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.
• Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
• Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.
• Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.
• Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.
• Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.
• Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend, home office stipend

Alternative Delivery Project Engineer

We're seeking a Project Engineer with experience supporting alternative delivery pursuits and execution. This is a great opportunity for someone ready to work at the intersection of design, construction, and innovation on high-profile public infrastructure projects.

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule.

The Impact You'll Have

• Provide technical and project coordination support during procurement, preconstruction, and delivery phases of alternative delivery projects
• Assist in the preparation of RFQ/RFP responses, including technical content, design narratives, ATCs, and execution strategies
• Coordinate with the Structural group and external teaming partners to develop design deliverables and ensure alignment with project goals and constraints
• Track project schedules, deliverables, and submittals while identifying and addressing risks and issues proactively
• Participate in meetings with owners, contractors, and stakeholders to provide technical insight and support
• Support the Structural group with project documentation, compliance, and quality control processes

What You'll Need 

• 5+ years of structural engineering experience, ideally with exposure to alternative delivery methods
• Bachelor's degree in Civil Engineering completed
• PE license in Tennessee required, or the ability to obtain within the first 3 months of employment
• Experience with tools like MicroStation Connect, Open Roads Designer, Open Bridge Designer, Primavera, Bluebeam, and Microsoft Project
• Strong organizational and communication skills, with the ability to manage multiple priorities and stakeholders
• Working knowledge of alternative delivery procurement processes and contract models (Design-Build, Progressive Design Build, CMGC, P3)

#LI-MF1

Alternative Delivery Project Manager

We’re currently seeking a seasoned Alternative Delivery Project Manager to lead infrastructure projects using alternative delivery models such as Design-Build, Progressive Design-Build, Construction Manager/General Contractor (CM/GC), and Public-Private Partnerships (P3).

Location

This position will report to our Franklin or Nashville office and will operate on a hybrid work schedule

The Impact You'll Have

• Lead multidisciplinary teams through the full lifecycle of alternative delivery projects—from proposal and procurement through design, construction, and closeout
• Serve as the primary point of contact with clients, partners, and stakeholders
• Oversee procurement strategies, teaming agreements, and pursuit efforts including RFQs/RFPs, ATCs, and interviews
• Develop and manage project budgets, schedules, and risk registers
• Foster strong relationships with contractors, consultants, and public agencies to ensure seamless project execution
• Assist in guiding internal teams on alternative delivery best practices, contract mechanisms, and compliance requirements
• Identify and implement innovative delivery solutions that enhance project value and efficiency
• Coordinate with the Director of Alternative Delivery on tasks and other assigned duties

What You'll Need

• 12+ years of progressive experience in project management within the AEC industry, including significant involvement in alternative delivery projects
• Proven success managing infrastructure or transportation projects
• Understanding of alternative delivery models including Design-Build, Progressive Design-Build, CM/GC, and/or P3
• Strong business development and client engagement skills
• Exceptional leadership, communication, and negotiation capabilities
• PE License in Tennessee required, or the ability to obtain within the first 3 months of employment
• DBIA certification is a plus

#LI-MF1

Alternative Delivery Project Engineer

We're seeking a Project Engineer with experience supporting alternative delivery pursuits and execution. This is a great opportunity for someone ready to work at the intersection of design, construction, and innovation on high-profile public infrastructure projects.

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule.

The Impact You'll Have

• Provide technical and project coordination support during procurement, preconstruction, and delivery phases of alternative delivery projects
• Assist in the preparation of RFQ/RFP responses, including technical content, design narratives, ATCs, and execution strategies
• Coordinate with the Roadway group and external teaming partners to develop design deliverables and ensure alignment with project goals and constraints
• Track project schedules, deliverables, and submittals while identifying and addressing risks and issues proactively
• Participate in meetings with owners, contractors, and stakeholders to provide technical insight and support
• Support the Roadway group with project documentation, compliance, and quality control processes

What You'll Need 

• 5+ years of roadway engineering experience, ideally with exposure to alternative delivery methods
• Bachelor's degree in Civil Engineering completed
• PE license in Tennessee required, or the ability to obtain within the first 3 months of employment
• Experience with tools like MicroStation Connect, Open Roads Designer, Open Bridge Designer, Primavera, Bluebeam, and Microsoft Project
• Strong organizational and communication skills, with the ability to manage multiple priorities and stakeholders
• Working knowledge of alternative delivery procurement processes and contract models (Design-Build, Progressive Design Build, CMGC, P3)

#LI-MF1

Alternative Delivery Project Manager

We’re currently seeking a seasoned Alternative Delivery Project Manager to lead infrastructure projects using alternative delivery models such as Design-Build, Progressive Design-Build, Construction Manager/General Contractor (CM/GC), and Public-Private Partnerships (P3).

Location

This position will report to our Franklin or Nashville office and will operate on a hybrid work schedule

The Impact You'll Have

• Lead multidisciplinary teams through the full lifecycle of alternative delivery projects—from proposal and procurement through design, construction, and closeout
• Serve as the primary point of contact with clients, partners, and stakeholders
• Oversee procurement strategies, teaming agreements, and pursuit efforts including RFQs/RFPs, ATCs, and interviews
• Develop and manage project budgets, schedules, and risk registers
• Foster strong relationships with contractors, consultants, and public agencies to ensure seamless project execution
• Assist in guiding internal teams on alternative delivery best practices, contract mechanisms, and compliance requirements
• Identify and implement innovative delivery solutions that enhance project value and efficiency
• Coordinate with the Director of Alternative Delivery on tasks and other assigned duties

What You'll Need

• 12+ years of progressive experience in project management within the AEC industry, including significant involvement in alternative delivery projects
• Proven success managing infrastructure or transportation projects
• Understanding of alternative delivery models including Design-Build, Progressive Design-Build, CM/GC, and/or P3
• Strong business development and client engagement skills
• Exceptional leadership, communication, and negotiation capabilities
• PE License in Tennessee required, or the ability to obtain within the first 3 months of employment
• DBIA certification is a plus

#LI-MF1

Structural Project Engineer

Are you ready to take your structural engineering career to the next level? Our Tennessee division is looking for a Structural Project Engineer to join our growing team. If you're a licensed PE in Tennessee with a passion for bridge and retaining wall design—and you're looking for more responsibility, complex challenges, and a team that values your growth—you might be exactly who we’re looking for. 

Location

This position will work out of either of our Tennessee offices (Franklin or Nashville) on a hybrid work schedule. 

The Impact You Will Have

• Prepare and review structural and geometrical calculations for bridge design projects
• Lead structural designers and review their work on bridge design projects
• Develop and review plans, specifications, cost estimates, and reports
• Perform modeling and analysis
• Review and sign off on basic design calculations, quantities, and plan elements
• Model, analyze and/or design elements of a project and coordinate development with other elements and disciplines within the project
• Work independently and develop task deliverables in a competent and reviewable manner

What We Are Looking For

• B.S. Degree in Civil Engineering or related discipline required
• PE License in Tennessee or ability to obtain through reciprocity
• Minimum of 4 years of bridge design experience
• Experience working with TDOT and local municipalities is a plus
• Proficiency in Bentley CAD and structural design software
• Strong communication, leadership, and organizational skills 
• Proven ability to deliver quality work within budget and schedule

#LI-MF1

Civil Site Project Engineer

We have an exciting career opportunity for a Project Engineer to join our Site Development team in Tennessee. The ideal candidate will have previous experience with land development projects and comprehensive knowledge of developing plans in accordance with Metro Nashville and surrounding local county development standards. 

Location

This position will report to our Franklin or Nashville office 3 days a week. 

The Impact You Will Have

• Create and execute project work plans.
• Interacting with clients, agencies, and other project stakeholders, including the MWS-DS, NDOT, and surrounding counties.
• Represent Benesch at industry and professional engagement events.

What You Will Need

• A minimum of 4 years of diverse and progressive site development experience.
• Licensed PE in the state of TN.
• B.S. Degree in Civil Engineering.
• Experience working with public agencies, private entities and/or municipalities.
• Progressive experience with developing plans specifications, and submissions per development regulatory standards and requirements.
• Excellent communication and client relation skills.
• Strong organization skills with a track record for adhering to design budgets and schedules.
• Ability to work independently and develop task deliverables in a complete and reviewable manner.
• Proficient with AutoCAD Civil 3D and stormwater modeling software preferred.

#LI-MF1 

Roadway Project Engineer I

We have an exciting career opportunity for a Project Engineer with our Civil Roadway team in Tennessee! The ideal candidate has experience with civil transportation design and comprehensive knowledge of roadway projects and developing plans in accordance with local DOT standards. 

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule. 

The Impact You Will Have

• Work closely with senior staff to deliver transportation projects
• Ability to work independently within a design team to execute project work plans
• Be accountable for budgets and schedules provided by the Project Manager
• Mentor junior staff
• Interact with clients, agencies, and other project stakeholders

What You Will Need

• A minimum of 4 years of diverse and progressive civil transportation design experience
• Licensed PE in the state of TN or able to obtain licensure through comity within one year
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per DOT standards and requirements
• Excellent communication and client relation skills
• Strong organizational skills with a track record for adhering to design budgets and schedules
• Advanced use of MicroStation and Geopak. OpenRoads Designer experience a plus
• Assure compliance with project CADD standards
• Ability to work independently and develop task deliverables in a complete and reviewable manner

#LI-MF1

Roadway Project Engineer II

We have an exciting career opportunity for a Project Engineer with our Civil Roadway team. The ideal candidate has experience with civil transportation design and comprehensive knowledge of roadway projects and developing plans in accordance with local DOT standards. 

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule. 

The Impact You Will Have

• Work closely with senior staff to deliver transportation projects
• Work independently within a design team to execute project work plans
• Work closely with the Project Manager to ensure projects remain under budget and on schedule
• Mentor junior staff
• Interacting with clients, agencies, and other project stakeholders
• Contribute to Division strategic growth initiatives and collaborate on regional growth strategy
• Represent Benesch at industry and professional engagement events

What You Will Need

• A minimum of 6 years of diverse and progressive civil transportation design experience
• Licensed PE in the state of TN or able to obtain licensure through comity within one year
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per DOT standards and requirements
• Excellent communication and client relation skills
• Strong organizational skills with a track record for adhering to design budgets and schedules
• Advanced use of MicroStation and Geopak. OpenRoads Designer experience a plus
• Assure compliance with project CADD standards
• Ability to work independently and develop task deliverables in a complete and reviewable manner #LI-MF1

Structural Project Manager 

Our Tennessee division is looking to hire a Structural Project Manager. The ideal candidate will be a licensed PE in Tennessee, have a minimum of 10 years of experience and will work within a team of professionals designing and developing plans for bridge and retaining wall structures. We are looking for someone who is highly motivated, wants to work on complex and engaging projects, and desires increasing levels of responsibility. 

Location

The successful candidate will be given the option to work a hybrid work schedule in our Franklin or Nashville office. 

The Impact You Will Have

• Prepare and review structural and geometrical calculations for bridge design projects
• Manage the process of compiling and coordinating plans, specifications, cost estimates and pay items in accordance with TDOT standards
• Lead structural designers on bridge design projects
• Prepare and review plans, specifications, cost estimates, and reports necessary for bridge projects
• Work with clients in the development of scopes of work and fee estimate proposals
• Assume responsibility for assigned design calculation files and plans assuring adequate independent QC reviews on that work

What We Are Looking For

• B.S. Degree in Civil Engineering or related discipline required
• PE License in Tennessee or ability to obtain through reciprocity
• Minimum of 10 years of bridge design experience but 12 years of experience is preferred
• Experience working with TDOT and local municipalities
• Excellent communication and client relation skills
• Progressive experience with developing contracts and utilizing Bently CAD and design software
• Strong organization and leadership skills with a track record for adhering to design budgets and schedules
• Ability to perform complex analysis and design
• Ability to assemble a complete design package for assigned elements or projects

#LI-MF1

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned
•  

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

About the Role

As the Staff Accountant, you will be responsible for the timely and accurate handling of day-to-day accounting tasks at Charlie Health. You will work to prepare journal entries, assist with the month end close process, audit processes and procedures, and maintain accurate financial statements. You will work closely with the Finance, Human Resources, and Payroll departments. Because of the fast-growing nature of the Company, there is room for growth, and you will be provided with autonomy to enable you to make your mark within the Accounting function and the Company as a whole.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Will work closely with the Accounting team to close the books at month, quarter, and year end. This includes preparing and recording month end journal entries
• Prepare account reconciliations for balance sheet accounts
• Work with the Accounts Payable Specialist to manage vendors and accounts payable
• Collaborate with external auditors and other departments to provide information on imperatives and initiatives
• Participate in various special projects and financial analyses
• Assist with financial reports, key performance indicators, and maintaining chart of accounts

Requirements

• Bachelor's degree in Accounting
• 1-2+ years of relevant work experience
• CPA eligibility and intention to work towards licensure preferred
• Have a firm understanding of financial statements and Generally Accepted Accounting Principles
• Microsoft Office proficiency
• Experience with NetSuite is a plus
• Well-polished verbal and written communication skills
• Strong organizational skills, and self-starter with analytical and problem-solving abilities
• Ability to organize and execute on multiple projects and priorities simultaneously
• Ability to maintain confidential and meticulous records
• Ability to work flexible hours to meet the needs of the team and patients.
• Must be present at the Brentwood, TN office at least four days per week

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $59,000 and $70,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, $65,000 and $77,000 Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to ensure that the overall patient account is billed, reimbursed, posted, and money allocated appropriately to get the balance of the account to a zero balance. The candidate for this role would need to be diverse in all aspects of the revenue cycle as they will understand the complexities of the life cycle of a claim.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

Responsibilities

• Communication Skills:  As a posting reconciliation specialist, you may be required to communicate with internal teammates, insurance companies or patients for resolution of accounts
• Attention to detail and accuracy:  Reconciliation specialsts must have excellent attention to detail to ensure they are accurately posting insurance and/or patient payments into the billing system. Attention to detail is also important when reconciling accounts to ensure the patient’s account is accurate
• Problem-solving:  Problem-solving skills are essential for posting reconciliation specialists, as they often work with insurance payers and/or patients to resolve accounts. Posting Reconciliation specialists use their problem-solving skills to identify account issues and develop strategies to resolve them. They also use problem-solving skills to identify and address any challenges that arise during the reconciliation process
• Organization:  Posting Reconciliation specialists often use organizational skills to keep track of their caseload and the information they gather during their reviews of accounts. They also use organizational skills to keep their workspace tidy and organized. This can help them find information quickly and complete their work on time

Requirements

• 3-5 years of experience in cash posting and/or reconciliation of patient accounts
• Proficient in Google, Google Docs, with advanced Excel skills
• Experience with NexGen a plus
• Ability to work independently and with a team
• Meet deadlines and KPI metric expectations
• Experience in navigating clearinghouses and insurance portals
• Proficiency with medical record technology required
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

Responsibilities

Requirements

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The HR Business Partner will play a pivotal role in shaping Charlie Health’s success. This position requires a results-oriented and data-driven leader with exceptional communication skills. The ideal candidate will possess a strong background in HR management, with expertise in compensation, compliance, employee relations, and people analytics. They will be responsible for designing and implementing People strategies that align with our company's mission, values, and long-term objectives.

The HR Business Partner will report to and partner closely with the Director, HRBP to develop a comprehensive People strategy. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Duties & Essential Job Functions:

• Staff development and coaching
• Partner with leaders to develop performance review frameworks, career development pathways, and standardized protocols for managing team member performance
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
• Lead communication and training for organization-wide performance initiatives (e.g., bi-annual review cycle); ensure effectiveness of initiatives and foster engagement from leaders and managers
• Leverage employee survey data to generate actionable insights and improve employee job satisfaction
• Analyze trends and metrics in People data in partnership with the HR group to develop solutions, programs, and policies that improve employee performance
• Employee relations
• Advise leaders on employee relations matters, including consideration of relevant employment laws; conduct effective, thorough, and objective investigations
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
• Organizational Development
• Partner with leaders to assist with the development of org. structures, career paths, competency matrices, and job scope requirements
• Identify, recommend, and implement programs aimed at increasing leadership and organizational effectiveness and retaining hi-po / hi-per employees
• Identify training needs for business units and individual executive coaching needs
• Collaborate with the cross-functional teams to implement training programs and foster engagement and job satisfactionn

Qualifications:

• Minimum of 5 years of experience resolving complex employee relations issues
• Proven track record of successfully managing complex HR projects and initiatives in a rapidly scaling and preferably remote-first, multi-state environment
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Experience leveraging data to drive performance management and people strategy 
• Please note that this position is located in Nashville and is expected to adhere to a 4-day in-office hybrid work schedule. 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $116,000 and $154,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned
•  

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• What is your expected compensation?

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-REMOTE

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

About the Role

The Mail Coordinator ensures that all mail is sorted to the accurate team and acts as the primary point of contact for locating mission critical documents from a virtual mailroom. This role will spend most of its time sorting mail and flagging pieces to the relevant teams as well as ensuring that they are actioned on in a timely manner. You will also oversee all automated mail sorting rules and expectations related to mail intake times and related workflows. 

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Sort mail to the correct team and ensure that each piece is actioned on in a timely manner
• Create and manage mail routing rules based on the sender/recipient of each piece
• Maintain consistent communication streams with teams that rely on mail based workflows to ensure that current timelines are aligned to the expectations and needs of those teams
• Be an integral part of several teams acting as the main point of contact for finding and sorting all mail that is received

Requirements

• High School Diploma
• 1 year office coordination or Revenue Cycle Management experience required
• Experience in a healthcare setting is preferred
• Excellent verbal and written communication skills
• Ability to maintain strict confidentiality
• Detail-oriented
• Microsoft Office and Google Suite proficiency
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Ability to energize, communicate, and build rapport at all levels within an organization
• United States and native or bilingual English proficiency
• Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $42,000 and $52,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

About the Role

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadershipResponsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues.
• Responsible for timely follow-up on all appeal submissions.
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests.
• Providing follow-up and feedback to leadership regarding assignments.
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR.
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information
• Preferred: Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
• Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
• Responsible for timely follow-up on all appeal submissions
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
• Providing follow-up and feedback to leadership regarding assignments
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information#LI-HY
• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.  #LI-HYBRID