Available Location: Austin, US, Miami, US

What you'll do 

We’re looking for a results-driven, highly motivated Account Executives to join our Enterprise Account Team and work with some of the largest companies in Brazil. This key role will manage a select portfolio of 20-30 enterprise accounts. You’ll be at the heart of Cloudflare’s Go-To-Market (GTM) strategy, directly contributing to the expansion of our customer base and revenue.

In this role, you will leverage the combined strength of all Cloudflare functions to position us as a strategic partner in our customers’ digital transformation journey. You’ll be responsible for delivering tailored solutions and engagement strategies that exceed expectations and drive growth. As the key point of contact for senior decision-makers, including Clevel executives and technical leaders, you’ll foster lasting business partnerships built on mutual success.

Enterprise Account Team Core Values:

• Be Successful: Success comes from hitting your goals on a consistent basis. Have a plan for “how” you’ll hit your goals and evaluate often; that way you always know where you stand. Be in a position and ready to demonstrate your plan for success.
• Provide a Premium Customer Experience: solutions, empathy, proactiveness, anticipation of needs, company support, creativity, and urgency to deliver value. Give your customers a level of service that is unmatched in the industry.
• Be Brilliant in the Basics: commit to brilliance in the basics. Forecasting, SFDC disciplines, pipeline management, account engagement, negotiation, closing, and depth of Cloudflare knowledge are the basic skills that make an Account Executive successful.
• Be a Team Player: We are all individually accountable to our goals, but we operate as a team. Be the person who actively seeks to assist the team, shares knowledge, and extends your personal network. We are successful when we are all overachieving as a group.

Additional responsibilities will include: 

• Proactively manage and grow a portfolio of assigned Enterprise level clients.
• Close new and expansion business monthly, quarterly, and annual basis, meeting or exceeding assigned quota.
• Manage customer relationships and assume ownership of deadlines and deliverables to ensure Cloudflare is correctly positioned to win business.
• Develop C level and Decision Maker relationships within accounts for the purpose of establishing strategic alignment to customer’s transformative objectives.
• Develop pipeline by maintaining a high level of activity/outreach directly and indirectly, deeply understanding the customers goals and objectives, and analyzing where Cloudflare can add value.
• Maintain accurate forecasts and report to the sales leader on the status of New and Expansion opportunities for weekly sales meetings.
• Leverage MEDDPIC framework in SFDC document weekly progress.
• Accountable to reverse closure steps and establish jointly owned timelines with Customers.
• Understand the purchasing process fully and be able to document progress against required steps to closure.
• Organize and deliver executive level presentations, proposals, commercial terms with Customers.
• Leverage the Executive Briefing Center and process to establish key sponsorships and support of accounts with 1 Cloudflare Executives.
• Build and maintain relationships with channel partners to establish joint value propositions and Customer value.
• Participate in team meetings and deliver GTM guidance on how to better partner with accounts.
• This position will require travel >30% of your time to support the business, events and other Cloudflare related activities.

Examples of desirable skills, knowledge and experience

• 6+ years of experience coupled with proficiency in cybersecurity or cloud networking with industry awareness. 
• Demonstrated track record of meeting and exceeding quota.
• Expert Sales Acumen (Discovery, Position, Compete, Negotiate, Close, Expand).
• Ability to lead a multidisciplinary team over a long term account horizon.
• Able to identify key players in organizations and possess the ability to convert business issues into solutions.
• Comfortable selling to obtain new business or expand existing business.
• Strong closing skills are essential.
• Ability to build meaningful relationships quickly. Be able to demonstrate a positive attitude internally and externally.
• Expert at building rapport and owning the room.
• Aggressiveness in execution and planning.
• Ability to take successes and challenges in stride.
• Discipline to work w/o instant gratification.
• Someone who is bold in their actions and never satisfied with complacency.
• A strong will and fortitude to work a plan in the face of challenge.
• Portuguese fluency is required.

Summary

We're looking for a Regional Director to own a region and win in it. This is a hands-on leadership role focused on managing and developing a team of Account Executives, driving execution through the team, and stepping into the most critical deals. You will take ownership of the most important opportunities in your region. There is no fully built machine here. You will help create it.

What You'll Do

• Build and lead a high-performing enterprise sales team
• Hire and ramp Account Executives in your region
• Drive pipeline generation and new logo acquisition
• Step into critical deals and help drive them to close
• Establish how the region operates and wins
• Partner cross-functionally to accelerate growth

What we're looking for

• Track record of closing large, complex enterprise deals (recent experience required)
• Cybersecurity experience required; background in identity security is a strong advantage
• Experience selling to enterprise security buyers (CISO-level)
• 5+ years of sales management experience
• Experience managing and developing Account Executives in enterprise environments
• Strong hands-on leadership style, comfortable coaching deals and driving execution through the team

Why This Role

This is an opportunity to work on a category-defining problem with real enterprise traction.

You'll have full ownership of your region, build the team, and directly shape how Oasis wins in the market.

Position Summary

Kaseya is looking for a Sr. Manager of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

Required Qualifications

• 7 + years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary

Kaseya is looking for a Sr. Analyst Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities 

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

 Required Qualifications

• 3+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Overview

Kaseya is looking for a Manager of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the Director of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities 

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments

Required Qualifications

• 5+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary 

Kaseya is looking for a Director of Strategy, Planning, & Analytics to focus on strategic and operational initiatives impacting our customer base and customer-facing teams. The ideal candidate for this role is a strategic thinker with an operational bend; they love B2B tech and want to take a role in optimizing our growing business lines. They know how to utilize data-driven insights to shape company priorities and guide the work of multiple departments, not to mention hundreds of co-workers.

This role will support strategy for customer-facing functions, including New Customer Acquisition, Account Management, Marketing, and Product. The role reports directly to the VP of Strategy, Planning, & Analytics. This individual will help influence and drive the strategic direction of the company.

Key Responsibilities

• Drive strategic and operational initiatives impacting our customer base and customer-facing teams
• Develop and lead impactful, measurable strategies that drive revenue growth and meaningful interactions with customers
• Lead workstreams with cross-functional teams as necessary to ensure we are bringing the best thinking to key initiatives
• Manage special projects across functions and departments
• Lead and develop a cross-functional team with diverse strategy and analytics backgrounds as they execute on key projects and hunt for insights to drive company strategy

Required Qualifications

• 9+ years’ experience in strategy, finance, investment banking / PE, or consulting
• Expertise in recurring revenue business models is a must have; familiarity with B2B software is a plus
• Strong analytical and modeling skills with ability to work across multiple sources of data; Excel ninja
• Deep familiarity with finance or financial analytics; able to apply a financial lens to all strategic decision-making
• Strong communication and presentation skills with a proven ability to work collaboratively
• Experience leading a team
• MBA or graduate degree in a quantitative field a plus

Position Summary

We are seeking an experienced Procurement Category Manager to lead strategic sourcing and category management initiatives across a diverse set of corporate spend areas. This role is responsible for developing category strategies, driving cost optimization, managing supplier relationships, and collaborating with internal stakeholders to ensure procurement outcomes align with business objectives.

The ideal candidate brings strong commercial judgment, experience managing complex supplier ecosystems, and the ability to operate at both a strategic and executional level within a fast-paced, global organization.

Key Responsibilities

Category Strategy & Planning

• Develop, execute, and maintain category strategies across multiple indirect and/or direct spend areas, aligned with organizational priorities and growth plans.
• Conduct market analysis, benchmarking, and total cost assessments to identify savings opportunities and sourcing improvements.
• Segment supplier markets and define sourcing approaches to balance cost, risk, performance, and innovation.
• Monitor industry and market trends to inform short- and long-term procurement decisions.

Strategic Sourcing & Procurement Execution

• Lead end-to-end sourcing initiatives including RFIs, RFPs, and RFQs for assigned categories.
• Manage competitive sourcing processes and supplier evaluations using data-driven decision criteria.
• Negotiate commercial terms, including pricing structures, service levels, contract duration, and performance incentives.
• Oversee procurement activities from requirements gathering through contract execution and purchase fulfillment.

Contract & Commercial Management

• Partner with Legal, Finance, and Risk teams to negotiate and finalize contracts that protect the company’s commercial and operational interests.
• Manage contract lifecycles, including renewals, amendments, and renegotiations.
• Ensure contractual terms align with internal policies, compliance requirements, and risk standards.

Supplier Relationship Management

• Build and maintain strong relationships with strategic and preferred suppliers.
• Establish supplier performance metrics and scorecards; lead regular business reviews and continuous improvement efforts.
• Identify opportunities to consolidate spend, improve supplier performance, and reduce dependency risk.
• Support onboarding of new suppliers as business needs evolve.

Stakeholder Collaboration

• Act as a trusted procurement partner for cross-functional teams, translating business requirements into effective sourcing strategies.
• Influence stakeholders by providing clear insights into market conditions, cost drivers, and trade-offs.
• Communicate category performance, savings results, and risk considerations to leadership.

Risk, Compliance & Reporting

• Identify and mitigate supply, contractual, and operational risks within assigned categories.
• Ensure procurement activities comply with company policies, regulatory requirements, and ethical sourcing standards.
• Track and report key category KPIs, including savings, supplier performance, and contract compliance.

Continuous Improvement

• Drive process improvements to enhance procurement efficiency, transparency, and scalability.
• Leverage procurement tools, analytics, and reporting solutions to improve data-driven decision-making.
• Share best practices and contribute to capability-building initiatives within the Procurement team.

Required Qualifications

• 6+ years of experience in procurement, strategic sourcing, or category management.
• Proven ability to manage multiple categories or complex spend portfolios.
• Strong negotiation, analytical, and stakeholder management skills.
• Experience working with procurement and contract management systems.
• Bachelor’s degree in Business, Supply Chain, Finance, or a related field.

Preferred Qualifications 

• Experience supporting global or multi-functional organizations.
• Exposure to a variety of indirect or direct spend categories.
• Professional procurement certifications (e.g., CPSM, CIPS) a plus.
• Master’s degree or MBA preferred.

#IND525

Position Overview:

As the Product Finance Director leading the Cyber Security and IT Automation Product Pillars, you will have end-to-end finance ownership and directly partner with the General Managers and engineering leaders to set the strategic direction for these core pillars. The successful candidate must operate in a fast-paced, results-oriented environment and will lead a team responsible for monthly financial reporting, annual planning processes, and pricing decisions for new product launches, etc.  You will report to the VP of Product Finance while also working closely with other cross-functional leaders across Infrastructure/Engineering, Operations, and Go-to-Market teams.

Key Responsibilities:

• Strategic Partnership: Collaborate with the General Manager of the business unit to provide financial insights, strategic planning, and data-backed business decision support that accelerates growth.
• Budgeting and Forecasting: Own the financial planning process for the business unit, including annual budgeting, quarterly forecasting, and multi-year long-term planning to ensure alignment with corporate goals.
• Performance Reporting: Generate and deliver monthly, quarterly, and annual financial reports, including variance analysis, KPI monitoring, scenario analysis, and stress tests, with a sharp focus on actionable insights to drive growth and profitability.
• Cost Optimization: Identify and implement opportunities to optimize financial performance by analyzing costs related to product development, support, and delivery.
• Capital Planning: Ensure effective allocation and use of capital for business unit growth initiatives, focusing on investments that drive longer-term profitability and ROI.
• Cross-Functional Collaboration: Work closely with the General Manager and other functional leaders, including Product, IT, Operations, and Engineering, to align financial strategies with operational needs and priorities.
• Financial Modeling: Develop robust, scalable financial models to support data-driven decision-making, including SaaS-specific metrics like ARR growth, churn reduction, and LTV/CAC optimization.

Required Qualifications

• Experience: 10-15+ years of experience in finance, FP&A, or related fields, with significant experience supporting a high-growth business unit, or applicable background in management consulting. Experience with SaaS/High Tech companies (e.g., managing subscription revenue models) strongly preferred.
• Education: Bachelor’s degree in finance, accounting, economics, or business-related field required; MBA or advanced degree preferred (or equivalent relevant experience).
• Business Partnering: Proven ability to partner with general managers or senior operational leaders to drive business results, including influencing without authority.
• Leadership Skills: Strong leadership and communication skills, with a demonstrated ability to manage and influence cross-functional teams in a matrixed organization.
• Data-Driven: Analytical mindset, able to translate data into actionable insights using tools like Excel, SQL, or financial planning software (e.g., Oracle EPBCS).
• Flexibility & Adaptability: Ability to thrive in a fast-paced, high-growth environment with evolving priorities and challenges.

Position Summary 

Position Summary
We are seeking a highly motivated Talent Development Specialist to design, deliver, and continuously improve learning and talent initiatives across our global workforce. This role plays a critical part in building skills, growing succession pipeline,  strengthening culture, and enhancing the employee experience in a fast-paced, technology-driven environment. You will collaborate closely with HR, business leaders, and key stakeholders to ensure programs are scalable, and aligned with business objectives.

Key Responsibilities

Learning & Development

• Design, implement, and manage global learning programs, including New Employee Experience / onboarding, leadership development, technical upskilling, and professional skills training.
• Partner with subject matter experts and business leaders to identify capability gaps and translate them into effective learning solutions.
• Manage and optimize learning platforms, ensuring high adoption, quality content, and measurable outcomes.
• Evaluate program effectiveness using data, feedback, and performance metrics; continuously refine offerings based on insights.
• Support career development initiatives, including learning pathways, mentoring, and internal mobility.

Talent Processes

• Develop and execute talent calibration, talent review and succession planning processes and tools.
• Support HRBPs and our leaders to run processes and use approaches.  Document impact and outcomes.  Support proper technology configuration and overall automation.

Employee Engagement

• Develop and execute employee engagement strategies that support company culture, values, and business priorities.
• Lead global engagement initiatives such as surveys and action planning and culture-building campaigns.
• Analyze engagement data and trends across; partner with leaders and HR Business Partners to drive targeted, practical improvements.
• Support change management and communications related to learning, talent processes, engagement, and organizational initiatives.

Collaboration & Global Enablement

• Work effectively across time zones and cultures, adapting programs to meet local  needs while maintaining global consistency.
• Act as a trusted partner to HR Business Partners and leaders on learning, succession and engagement best practices.

Required Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, or a related field.
• 4–7 years of experience in learning & development, talent processes and/or talent development, preferably in an IT or software environment.
• Experience supporting a global, distributed workforce.
• Strong instructional design and facilitation skills (virtual and in-person).
• Demonstrated ability to use data and insights to inform decisions and measure impact.
• Familiarity with learning technologies, digital learning tools, engagement platforms, HRIS (Oracle preferred), and LMS administration (Absorb preferred).

Preferred Qualifications

• Strong project management and stakeholder management skills.
• Excellent communication and presentation abilities.
• Culturally aware and adaptable.
• Self-starter with a continuous improvement mindset.
• Passion for learning, employee experience, and organizational culture.

Position Summary

As a Technical Account Manager at Kaseya, you will be an integral part of our customer success team, responsible for providing technical expertise, support, and guidance to our clients. By understanding our customers' unique business needs and challenges, you will help them maximize the value of our IT security solutions and ensure smooth implementation and adoption. Your dedication to customer satisfaction and technical prowess will be vital in building long-lasting relationships and driving our clients' success

Key Responsibilities

• Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles
• Own the identification and resolution of obstacles for customers using and obtaining value from our solutions.
• Engage with all departments (i.e., Product, tech, Ops) to ensure closure.
• Ensure that a customer has a plan to use available and relevant features (including integrations our IT Complete platform)
• Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products
• Create opportunity and interest for additional modules for Account Managers to drive to closure
• Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate
• Continually keep abreast of modern technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs
• Understands business needs for implementing an IT Management Solution in MSP, Enterprise, and mid-size businesses
• Experienced in providing pre-sale solution design (including functional and technical aspects)
• Experienced in providing solution demos and high volume of customized client demos
• Leadership role in driving solution enhancements and presenting product roadmaps

Required Qualifications 

• 2-4 years’ experience in a customer facing technical account role
• Experience in technical accounts reviews with customers for SaaS/Tech solutions
• Strong presentation and communication skills
• Demonstrated ability to identify opportunities and leverage appropriately
• Demonstrated ability to identify opportunities and leverage appropriately
• Demonstrated knowledge of network and desktop management solutions
• Demonstrated personal commitment and interest in continued professional development
• Well spoken & understanding of Business-Level English

Preferred Qualifications

• Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions.
• Technical Account Management/Customer Success experience managing issues to resolution for key account
• Knowledge of Managing Server and Workstations (Microsoft Systems Administrator)
• Strong understanding of networking technology (CCNA, Network+)
• Sales experience is a plus
• College or technical degree preferred

Position Summary

We're looking for an Associate Manager, Technical Account Management with a strong technical background, excellent communication skills, and a passion for customer advocacy. The ideal candidate will have a proven track record of driving product adoption, identifying opportunities for value realization, and resolving customer issues. If you're a seasoned professional with a collaborative mindset and a passion for driving customer success, we encourage you to apply to join our dedicated management team for Technical Account Managers.

As an Associate Manager, Technical Account Management, you will lead the technical aspects of our customer success initiatives and play a critical role in ensuring the ongoing satisfaction and success of our clients. You will serve as the primary technical contact for our most complex and strategic accounts, leveraging your expertise to drive adoption, retention, and expansion of our products and services. In addition, you will manage Technical Account Managers in this player/coach role.

Key Responsibilities

• Provide technical leadership and guidance to customers and internal teams on the implementation, configuration, and optimization of our products and solutions. Act as a trusted advisor to customers, offering insights and best practices to help them achieve their business objectives.
• Serve as the voice of the customer within the organization, advocating for customer needs and priorities. Gather feedback, identify trends, and communicate insights to product management and development teams to drive product improvements and enhancements.
• Proactively engage with customers to understand their business goals and objectives, and identify opportunities for product adoption and expansion. Develop and execute customer success plans to drive value realization and ensure customer satisfaction.
• Identify and mitigate risks to customer success, including technical challenges, adoption barriers, and other factors that may impact customer satisfaction and retention. Develop proactive strategies to address risks and ensure customer success.
• Continuously monitor and assess customer satisfaction and engagement metrics, and identify opportunities for improvement. Collaborate with cross-functional teams to implement process improvements and drive customer success initiatives.
• Work within Business Intelligence tools like PowerBI and CRMs like SalesForce. Create reports and monitor performance of Key Performance Indicators (KPI’s) tied to Technical Account Managers.
• Identify talent while interviewing prospects for Technical Account Management.

Required Qualifications 

• Bachelor's degree in computer science, engineering, or related field.
• 5+ years of experience in a customer-facing technical role, such as customer success engineer, solutions engineer, or technical account manager.
• Previous Management experience is a plus.
• Strong technical aptitude and expertise in software applications, APIs, and cloud technologies.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Proven track record of successfully managing complex technical projects and driving customer success initiatives
• Project management experience, with the ability to manage multiple projects and priorities simultaneously
• Strong problem-solving and troubleshooting skills, with a proactive and solution-oriented mindset.
• Experience working with enterprise customers and managing strategic accounts is preferred.
• Familiarity with CRM systems and customer success tools (e.g., Salesforce, Gainsight) is a plus.

Position Summary 

We are seeking a seasoned Senior Executive Assistant to support the CEO within the Chief of Staff Office. This role operates at the core of executive leadership and partners closely with the Chief of Staff to ensure the CEO’s time, focus, and priorities are optimized in a fast-paced, high-growth environment. The ideal candidate is a trusted partner with exceptional judgment, capable of anticipating needs, managing complexity, and driving alignment at the highest levels of the organization. 

Key Responsibilities 

• Manage the CEO’s complex calendar, travel, and meeting logistics with strong judgment and foresight  
• Partner closely with the Chief of Staff to align priorities and ensure focus on highest-impact initiatives  
• Serve as a gatekeeper and trusted liaison across senior leaders and key stakeholders  
• Support executive communications, materials, and follow-ups to drive clarity and execution  
• Provide strategic leverage by synthesizing information, flagging risks, and supporting cross-functional initiatives 

Required Qualifications 

• 8–12+ years of experience supporting C-level executives in dynamic, high-growth environments  
• Prior experience working with a Chief of Staff or executive office strongly preferred  
• Exceptional judgment, discretion, and ability to operate with minimal direction  
• Strong organizational, communication, and prioritization skills  
• Business-minded, proactive, and comfortable managing high levels of complexity  
• Proficient with productivity and collaboration tools (Microsoft Office, Zoom, etc.) 

Position Summary 

The Renewal Specialist will be responsible for renewing software contracts across Kaseya’s MSP customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role, based in Brickell, Miami.

Key Responsibilities

• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and support smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
• Ensure renewals are accurately documented and properly forecasted
• Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
• Help improve the renewal process over time to increase retention and reduce churn
• Perform other related duties as assigned

Required Qualifications

• 2+ years of experience in renewals, account management or customer success in a B2B or SaaS environment
• Direct experience managing or supporting software contract renewals and driving retention outcomes

Preferred Qualifications

• Experience managing subscription or contract renewals end to end
• Strong negotiation and relationship management skills
• Experience working with large and complex books of business
• Demonstrated ability to identify upsell, cross sell or expansion opportunities
• Ability to work in a fast paced environment and manage multiple priorities
• Strong communication skills and ability to collaborate cross functionally
• Strong attention to detail and organizational skills
• Experience using CRM systems such as Salesforce
• Strong problem solving and analytical thinking skills

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Requirements:

• 1+ years of B2B or B2C sales experience, ideally in a technology or SaaS environment
• A strong passion for sales and a proven track record of exceeding sales targets
• Ability to thrive in a fast-paced, metrics-driven environment
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

#IND525

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/  

About the role

• As a Digital Affairs & DPO Senior Specialist  based in the United States, you will play a senior role in Nubank’s global privacy function, acting as a key point of contact for complex privacy, data protection and AI topics in the US while supporting our global privacy governance program.
• You will bridge high‑level legal strategy and day‑to‑day program execution, combining hands‑on product counseling with ownership of core privacy governance workflows (RoPA, DPIAs/PIAs, DSRs, incident response, third‑party risk, metrics) across multiple jurisdictions.
• Protecting personal data is fundamental to maintaining the fanatical trust our customers place in us. This role ensures that as Nubank expands its footprint and launches data‑intensive products (including in the US), our privacy and AI governance remain compliant, scalable, business‑enabling and deeply embedded into our technology and product lifecycle.
• You will respond to the Global DPO and work closely with Legal, Compliance, IT Security, Data, Risk, and Products teams to identify and close privacy and AI‑related gaps, design pragmatic controls, and translate complex regulatory expectations (e.g., US federal and state privacy laws, LGPD, GDPR) into simple, repeatable mechanisms that enable innovation.

You'll be responsible for:

 Product Legal Counseling (Privacy, Data Protection & AI)

• Provide clear, fast and actionable legal guidance to product, engineering, data and business teams on US and global privacy, data protection, AI and cybersecurity questions, with focus on data‑intensive products and internal tools.
• Conduct legal risk assessments for new and existing products, features and AI/ML use cases (including automated decision‑making, profiling, biometrics, fraud/credit models), aligning recommendations with Nubank’s risk appetite and product strategy.
• Draft, review and negotiate privacy‑relevant documentation (e.g., DPAs, data sharing agreements, vendor addenda, privacy and AI notices, in‑product disclosures, terms of service and consent flows), including cross‑border data transfer mechanisms.
• Translate complex and evolving US and international privacy/AI requirements into simple, operational guidance and design patterns for squads, avoiding “legal black boxes” and enabling self‑service where possible.

Privacy Governance & Program Management 

• Work closely with the Global DPO to co‑lead the execution of the global privacy governance roadmap, ensuring clear ownership, milestones, and visibility to leadership.
• Own or co‑own key pillars of the Privacy Governance Program as they relate to the US and global scope, including:
• Record of Processing Activities (RoPA) and personal data mapping;
• Privacy and data protection risk management and controls;
• DPIAs/PIAs and other privacy risk assessments at scale;
• Global data subject rights (DSR) strategy and processes;
• Training, awareness and privacy metrics.
• Design and implement projects to simplify and automate privacy governance wherever possible (e.g., templates, workflows, playbooks, self‑service tools), balancing regulatory expectations with business velocity.

Data Subject Rights, Transparency & US‑Focused Governance

• Maintain and enhance how Nubank handles data subject rights requests across geographies, with particular focus on US privacy rights (e.g., access, deletion, correction, portability, opt‑out mechanisms, sensitive data rules under state laws).
• Partner with CS/Ops and engineering teams to scale DSR handling, ensuring consistent identity verification, response quality and SLA adherence without increasing operational headcount.
• Support the design and continuous improvement of privacy notices, in‑product privacy UX and choice mechanisms for US users, ensuring alignment with global standards and local requirements.

Third‑Party & Data Sharing Governance

• Assess third parties and new data‑sharing arrangements (including US vendors and cross‑border engagements) from a privacy and AI‑governance perspective, recommending proportionate controls and contractual protections.
• Enhance end‑to‑end third‑party due diligence and oversight flows together with Procurement, Security, Risk and Data, ensuring that privacy controls are embedded in onboarding, monitoring and off‑boarding.

Privacy Incident Response & Regulatory Readiness

• Coordinate and continuously improve the global privacy incident response process, focusing on impact assessments, escalation, remediation and documentation that stand up to regulatory scrutiny in the US and abroad.
• Lead or co‑lead privacy/legal workstreams in complex incidents (including those involving US data subjects or US regulators), advising on notification strategy to individuals, DPAs and other authorities.
• Contribute to regulatory‑readiness initiatives (audits, supervisory processes, evidence frameworks) that demonstrate maturity of Nubank’s privacy and AI governance program.

Digital Public Policy & Institutional Positioning (Privacy, Data & AI)

• Support Digital Affairs and Public Policy teams in monitoring, interpreting and prioritizing US and international privacy, data and AI regulatory developments, connecting them with concrete risks and opportunities for Nubank’s products.
• Help craft clear, well‑reasoned positions for Nubank in consultations, hearings, industry forums and regulatory dialogues, ensuring consistency between our public narrative and our internal governance.
• Identify where product, governance and advocacy work should reinforce each other (e.g., aligning DPIA/AI risk frameworks with emerging US and EU AI rules).

Cross‑Functional Leadership & Ways of Working

• Act as a senior, trusted counterpart for leaders in Product, Tech, Data, Security, Risk, Compliance and Operations on privacy and digital governance topics.
• Mentor and upskill peers and more junior team members (in Digital Legal and DPO) on US privacy/AI topics, complex governance problems and stakeholder management, while operating as an individual contributor (IC).
• Use Nubank’s hybrid work model to collaborate effectively across time zones and locations, making extensive use of asynchronous tools (Docs, Slides, Slack, Jira, Confluence, AI tools).

We are looking for a person who has:

Skills and Knowledge (What)

• Outstanding organizational, communication and relationship‑building skills, with the ability to explain complex legal and governance concepts to non‑lawyers in a clear, actionable way.
• Deep, hands‑on knowledge of US privacy and data protection laws (e.g., CCPA/CPRA, sectoral and state privacy laws), and practical familiarity with international data protection regulation, particularly GDPR.
• Strong understanding of AI, data and cyber topics, including automated decision‑making, profiling, model governance and AI‑driven products, and how they intersect with privacy and consumer protection.
• Proven ability to act as an enabler, not a blocker, designing solutions and trade‑offs that let privacy, AI governance and innovation coexist in practice.
• Solid experience with privacy governance frameworks (e.g., privacy management frameworks, DPIAs/PIAs, RoPA, controls and metrics) and corporate risk management methodologies.
• Comfort operating in a lean, global environment, navigating ambiguity and balancing short‑term risk decisions with long‑term governance maturity.
• Strong experience with productivity and collaboration tools (e.g., Jira, Confluence, Slack, Google Workspace) and openness to using AI tools to enhance efficiency (drafting, analysis, documentation).
• Excellent written and verbal communication skills in English; Portuguese or Spanish is a plus.

Achievements and Experience (What, How, Where)

• 8+ years of post‑qualification experience in privacy, data protection and/or technology law, with a significant portion dedicated to digital products and/or fintech/financial services, or equivalent experience in house or in top law firms / consultancies.
• Demonstrated track record of leading complex privacy and/or AI matters end‑to‑end, such as:
• Launching or significantly redesigning data‑intensive products under US and international privacy rules;
• Implementing or maturing a privacy governance or AI governance framework;
• Leading or advising on complex data or AI incidents and regulatory interactions.
• Experience working closely with engineering and data teams, ideally in a product‑counsel or privacy‑by‑design capacity.
• Experience interfacing with or supporting interactions with regulators, DPAs or supervisory authorities (US or international) is strongly preferred.
• Law degree (JD or equivalent) and active license in at least one US jurisdiction, or equivalent senior in‑house/regulatory experience; relevant privacy certifications (e.g., CIPP/US, CIPP/E, CIPM, EXIN DPO) are a plus

Our Benefits

• Opportunity of earning equity at Nu
• Medical Insurance
• Dental and Vision Insurance
• Life Insurance and AD&D
• Extended maternity and paternity leaves 
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• NuCare - Our mental health and wellness assistance program
• 401K
• Saving Plans - Health Saving Account and Flexible Spending Account
• Work-from-home Allowance
• Relocation Assistance Package, if applicable.

Work Model for this Role

• Option 1: Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ 

POSITION SUMMARY

We are seeking an accomplished Senior Manager of SOC Operations to oversee the Global Security Operations Centers across multiple locations, responsible for monitoring, detecting, and responding to threats impacting nearly three million endpoints within a multi-tenant environment. This leadership position requires extensive operational experience in large-scale settings, ideally within MSP or MSSP contexts, or similar managed multi-client environments. The Senior Manager will operate within a next-generation, AI-powered SOC, where they will lead and manage the response team, leveraging advanced artificial intelligence technologies to enhance detection, response, and overall security operations.

The successful candidate will be responsible for advancing operational excellence through the training and development of analysts, automation of routine tasks, proactive threat hunting, identifying and implementing improvements in tools and processes, and maintaining robust customer engagement to ensure exceptional service delivery and outcomes. This role is instrumental in scaling SOC capabilities while upholding precise and swift response times and driving ongoing enhancements in a rapidly evolving threat landscape.

Qualified candidates who demonstrate strategic vision in building high-performing teams, optimizing operations through automation, and delivering superior customer outcomes in managed environments are encouraged to apply.

KEY RESPONSIBILITIES

• Response Team Operations: Oversee day-to-day operations of a multilocation, global 24/7 SOC, monitoring ~3 million endpoints, including post AI investigation human response, incident response, escalation processes, and performance metrics/KPIs across shifts and global teams.
• Team Development & Training: Recruit, mentor, and train SOC analysts and team leads, develop career progression paths, conduct regular skills assessments, and deliver ongoing training on tools and best practices.
• Process Automation: Identify and implement automation opportunities (e.g., via scripting, SOAR platforms, or custom playbooks) to reduce manual workload, improve efficiency, and minimize response times.
• Threat Hunting & Proactive Defense: Actively assist with and lead threat hunting initiatives; collaborate with analysts to hunt for advanced persistent threats, refine and optimize detection rules and alerting and continuously tune customer environments.
• Continuous Improvement: Evaluate and recommend enhancements to SOC tools, technologies, processes, and workflows; drive initiatives to mature the SOC and adapt to emerging threats.
• Customer Engagement: Serve as a key point of contact for customer escalations; deliver incident reports, threat briefings, and service reviews; ensure a premium customer experience through proactive communication and alignment with metrics in a multi-client environment.
• Daily Management: Manage shift coverage, compliance reporting, and cross-functional collaboration with engineering, threat intelligence, and security success teams.

REQUIRED QUALIFICATIONS

• Experience: Minimum 10 years of progressive experience managing a SOC (or equivalent leadership role) in a high-volume environment handling thousands of alerts per day.
• MSSP Background (Preferred): Demonstrated experience working in or with Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), or managed multi-client/multi-tenant environments is strongly preferred.
• Technical Expertise: Knowledge of SOC tools and technologies, including SIEM (e.g., Splunk, ELK, Sentinel), EDR/XDR (e.g., CrowdStrike, Sentinel One, Microsoft Defender), SOAR, and threat intelligence platforms. Hands-on experience with large-scale endpoint management and multi-tenant architectures.
• Leadership & Soft Skills: Proven track record leading and developing high-performing analyst teams in 24/7 operations. Strong analytical, problem-solving, and communication skills. Ability to lead from the front and inspire your team to follow you into battle.
• Education & Certifications: Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field (or equivalent experience). Preferred certifications include CISSP, CISM, GIAC (e.g., GCIA, GCIH), or equivalent.
• Background in proactive threat hunting, detection engineering, or incident response at scale.

LOCATION: On-Site in Miami, Florida. 

REPORTS TO: Director of Security Operations 

Kaseya is seeking a Senior Account Manager, Enterprise Accounts to drive expansion within a portfolio of high value and complex customers. This role focuses on long term relationship development, strategic growth planning and navigating multi stakeholder enterprise environments. You will be responsible for identifying and executing large scale upsell and cross sell opportunities while acting as a trusted advisor to your clients.

Key Responsibilities

Enterprise Account Growth and Strategy
Own and develop a portfolio of enterprise level accounts, creating and executing multi year account plans that align Kaseya solutions with customer business objectives. Identify whitespace opportunities and build strategic roadmaps to drive sustained revenue growth.

Complex Deal Management
Lead sophisticated sales cycles involving multiple stakeholders, procurement processes and executive level decision making. Manage deal strategy, negotiation and closing for high value, long cycle opportunities.

Executive Relationship Management
Build and maintain strong relationships with senior stakeholders including C level executives. Position yourself as a trusted advisor by understanding business priorities, industry trends and organizational challenges.

Value Based Selling
Translate Kaseya product suite into measurable business outcomes for enterprise clients. Develop tailored value propositions, business cases and ROI models to support expansion initiatives.

Customer Success and Adoption Leadership
Partner closely with Customer Success to ensure successful onboarding, adoption and ongoing value realization. Monitor usage trends and proactively address risks to retention and growth.

Forecasting and Pipeline Management
Maintain accurate forecasts while managing a robust pipeline of expansion opportunities. Use data driven insights to guide decision making and ensure predictability in long cycle enterprise deals.

Cross Functional Collaboration
Collaborate with Sales Engineering, Product, Marketing and Customer Success teams to deliver seamless customer experiences and support complex solution deployments.

CRM and Account Intelligence
Leverage Salesforce and account intelligence tools to track engagement, pipeline and account health. Maintain detailed records to support strategic planning and reporting.

Required Qualifications

• 4+ years of B2B sales or account management experience, with at least 1 years focus on enterprise or large mid market accounts
• Proven success managing long sales cycles and closing high value, complex deals
• Experience engaging and selling to senior decision makers including C level stakeholders

Preferred Qualifications

• Experience selling SaaS or technology solutions into enterprise environments
• Strong track record of exceeding quota in complex, multi threaded sales cycles
• Demonstrated ability to build and execute strategic account plans
• Exceptional communication, negotiation and stakeholder management skills
• Proficiency with Salesforce and sales forecasting methodologies
• Strong analytical and business acumen with the ability to articulate ROI and business value

Why Kaseya

Join a high growth organization at the forefront of IT innovation. At Kaseya, you will work with enterprise clients on impactful initiatives, collaborate with experienced teams and play a key role in driving strategic growth at scale.

ABOUT THE ROLE

The Head of IT and Cybersecurity will lead and oversee the technology strategy and operations, ensuring that the IT infrastructure and applications support the company’s objectives and growth ambitions. This individual will collaborate with senior leadership and department heads to develop and implement advanced IT solutions that align with the company’s goals.  

Some of the key responsibilities you should expect are the following: 

Strategic Leadership:  

• Develop and implement a strategic IT plan that aligns with the company’s overall business objectives and future growth.  

• Regularly review and evaluate the potential for IT innovations and solutions to enhance business performance.  

• IT architecture roadmaps and visioning. 

IT Operations Management:  

• Oversee the management of the IT infrastructure, ensuring optimal performance, reliability, and security.  

• Ensure all IT systems and applications are compliant with relevant laws, regulations, and industry standards.  

• Employee PC/computing support, deep familiarity with SaaS based solutions as well as development of IT Operations KPIs.  

Risk Management and Cybersecurity Oversight:  

• Serve as the primary owner of the company’s cybersecurity posture, including both strategic planning and operational execution of information security initiatives.  

• Implement and maintain enterprise-wide security measures such as endpoint protection, MFA, SSO, privileged access management, and vulnerability management/patching.  

• Oversee security compliance with relevant frameworks such as PCI, SOC 2, and ITGC; lead audit preparation and ensure timely remediation of findings.  

• Proactively monitor and assess security risks, lead incident response efforts, and coordinate with external MSSP or third-party experts as needed.  

Team Development and Leadership:  

• Lead a high-performing IT and cybersecurity team (current size 5+)  responsible for internal systems, infrastructure, endpoint support, and security operations.  

• Define team structure and headcount needs in alignment with growth goals, and manage relationships with external service providers where appropriate.  

• Foster a culture of continuous learning and accountability through professional development, hands-on mentorship, and role clarity.  

Risk Management:  

• Implement comprehensive cybersecurity measures to safeguard company data and intellectual property such as endpoint protection, Multi-Factor Authentication (MFA), Single Sign-On (SSO) and vulnerability management/patching solutions. Also, understanding of PCI, SOC2 and ITGC security frameworks.  

• Monitor and assess potential security breaches, ensuring a rapid response and mitigation strategy.  

Stakeholder Collaboration:  

• Collaborate with senior management and other departments to integrate IT solutions and operations smoothly.  

• Serve as the main point of contact between the company and external IT vendors and partners.  

Project Management:  

• Oversee and prioritize IT projects, ensuring timely completion and optimal resource allocation.  

• Evaluate the success of completed IT projects, identifying areas for improvement.  

Stay Updated:  

• Keep abreast of the latest trends and developments in the IT industry.  

• Attend seminars, workshops, and conferences to ensure the company’s IT strategy remains cutting-edge. 

ABOUT YOU

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or MBA is a plus.  

• Minimum of 10 years of IT experience, with at least 5 years in a leadership role.  

• Strong knowledge of IT infrastructure, software development, cloud services, and cybersecurity.  

• Proven experience with IT budgeting and vendor negotiation.  

• Excellent leadership and team management skills.  

• Strong analytical and problem-solving abilities.  

• Excellent oral and written communication skills.  

• Ability to collaborate and communicate effectively with both technical and non-technical stakeholders.  

• Past experience in managing complex IT systems projects including but not limited to ERP systems, customer billing platforms, email and instant messaging, ITSM platforms, telephony, and contract management platforms.   

• Experience with platform integrations, APIs and single sources of truth. Testing and acceptance methodologies.  

• Experience in leading, managing or supporting IT audits including 3rd party.

ABOUT THE WORK ENVIRONMENT

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Kaseya is seeking a highly skilled and creative Social Media Manager with at least five years of B2B social media experience to add to its global marketing communications team. This role is ideal for an experienced social media leader with deep B2B experience who can balance strategy, execution, and mentorship while helping to elevate brand reputation across Kaseya and its portfolio of brands.

A successful social media manager at Kaseya will be able to collaborate, coordinate, and drive online engagement strategies that build the positive reputation of the Kaseya family of brands globally as well as work on corporate communications initiatives to drive customer awareness and positive sentiment about Kaseya’s vision, strategy, competitive differentiation and market momentum. 

The position requires an understanding of social media best practices, and a desire to research and explore new strategies. As a key member of the global marketing communications team, the social media manager will be responsible for collaborating and executing on social media marketing strategies, video and image creation to support specific initiatives, reporting on metrics, and monitoring and managing brand reputation in social communities. 

The ideal candidate will be both a thinker and a doer with a positive, can-do attitude who brings fresh ideas and a creative approach to the organization, with B2B global brand management experience.  

You will:

Preferred Qualifications: 

• Ability to establish and meet tight deadlines, change directions when necessary, and manage multiple projects at once. 
• Self-motivated with ability to work independently and collaboratively in a fast-paced environment without direct supervision.  
• B2B public relations and social media experience related to technology products, IT, software or related industry strongly preferred. 

Required Qualifications

• BA/BS Degree in Journalism, Communications or Marketing or related degree. 
• 2+ Years experience with Meltwater, Sprout Social, and Canva software a plus
• 3-5 years Demonstrated experience creating and editing short‑form and long‑form video content for social platforms (e.g., LinkedIn, Instagram, YouTube), including basic motion, captions, and formatting for platform best practices. 

Kaseya is seeking a high-impact Senior Account Manager to drive expansion within an existing customer portfolio. This role is focused on unlocking growth opportunities, deepening client partnerships and delivering measurable revenue outcomes through strategic account management. The ideal candidate brings a strong commercial mindset, takes ownership of results and remains highly coachable and adaptable in a fast-paced environment.

Key Responsibilities:

Account Expansion & Growth Strategy
Own and execute expansion strategies across your portfolio by identifying upsell and cross-sell opportunities. Leverage Kaseya’s full suite of solutions to maximize customer value and drive incremental revenue growth.

Executive Relationship Management
Develop and strengthen relationships with key stakeholders and decision-makers. Act as a trusted advisor by aligning Kaseya’s solutions to customer business objectives and ensuring long-term partnership success.

Strategic Account Planning
Build and execute tailored account plans, including regular business reviews and proactive engagement strategies. Anticipate customer needs, mitigate risks, and uncover new opportunities to expand footprint.

Adoption & Value Realization
Monitor product adoption and usage metrics to ensure customers are realizing value. Proactively address gaps, remove blockers, and drive initiatives that increase engagement and retention.

Revenue Ownership
Take full ownership of revenue targets, consistently delivering against and exceeding quota. Contribute to both immediate pipeline generation and long-term account growth strategies.

Cross-Functional Collaboration
Partner closely with Customer Success, Sales, and Product teams to deliver a seamless customer experience and ensure successful onboarding, expansion, and retention.

Pipeline & CRM Discipline
Maintain rigorous pipeline management through Salesforce. Ensure accurate forecasting, clear visibility into account activity, and disciplined execution of sales processes.

Required Qualifications:

• 3-4+ years of B2B sales or account management experience

Preferred Qualifications:

• Experience working with SLED businesses in a sales or relationship driven role.
• Demonstrated success in meeting or exceeding revenue targets within a quota-carrying role
• Strong commercial acumen with the ability to identify and close growth opportunities within existing accounts
• Highly coachable with a growth mindset and openness to feedback
• Excellent communication, negotiation and stakeholder management skills
• Experience using Salesforce (or similar CRM) for pipeline and account management
• Strong analytical skills with the ability to forecast and manage performance metrics

Why Kaseya?

Join a high-growth organization transforming the IT landscape. At Kaseya, you’ll work with innovative technology, collaborate with ambitious teams, and accelerate your career in a role that combines ownership, impact, and continuous development.

We are seeking a Senior Vice President of Revenue Intelligence, Operations & Strategy to shape the future of our go-to-market engine. This highly visible role will partner directly with the CRO to drive revenue growth by combining analytics, strategy, and execution. You will bring together revenue forecasting, sales performance analytics, Salesforce optimization, and GTM strategy under one function — enabling Kaseya to scale smarter, faster, and more effectively.

What You’ll Do

· Lead revenue forecasting and analytics to deliver clear visibility into ARR trends and growth opportunities.

· Build and scale predictive data science models (e.g., churn prediction, next best action) to inform strategic decisions.

· Optimize Salesforce and sales tooling to maximize sales productivity and impact.

· Design incentive and compensation models that accelerate performance.

· Drive go-to-market strategy, including account segmentation, territory design, and role clarity.

· Lead a transformational change agenda, consolidating key revenue functions and aligning cross-functional teams to growth outcomes.

What We’re Looking For

· Proven success in revenue operations, strategy, or analytics leadership at scale.

· Strong track record of driving revenue acceleration in a high-velocity B2B channel driven environment.

· Cyber security, resilience, and/or hyperscale cloud experience preferred.

· Expertise in data and analytics, including data science applications for business growth.

· Deep knowledge of Salesforce optimization and GTM tooling.

· Inspirational, transformational leader with change management experience.

· Strategic mindset with the ability to move seamlessly from analysis to execution.

Why Join Us

At Kaseya, you’ll be at the center of driving growth for one of the fastest-growing companies in SMB IT and cyber-security software. This is a rare opportunity to partner directly with the Executive team, lead a high-impact team, and shape the future of how we accelerate revenue globally.

Kaseya is seeking a results-oriented and client-focused Senior Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier enterprise clients. 

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions. 

Key Responsibilities 

• Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans. 

• Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions. 

• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts. 

• Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs. 

• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans. 

• Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution. 

• Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy. 

Required Qualifications 

• 5+ years of experience in enterprise account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment. 

• Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals. 

• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers. 

• Excellent written and verbal communication skills, including presentation and storytelling abilities. 

• Experience in building and executing strategic account plans. 
  
  
  

Preferred Qualifications 

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems. 

• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms. 

• Bachelor’s degree in Business, Technology, or related field. MBA is a plus.  
  
  #IND525

Kaseya is seeking a Director of Product Management to lead strategy, roadmap, and execution for our Business Continuity and Disaster Recovery (BCDR) portfolio. This leader will drive product vision and outcomes across backup, disaster recovery, and ransomware-resilient continuity solutions that help MSPs and IT teams protect critical workloads and recover fast.

You’ll partner closely with Engineering, Design, Security, Operations, Support, Marketing, and Sales to deliver reliable, scalable, and commercially successful BCDR products. This is a high-impact role shaping a mission-critical product line used by thousands of managed service providers and their customers globally.

Responsibilities

Define and drive the product line strategy and evangelize the product vision to customers, partners, employees, and investors.

Ensure that the roadmap aligns with the overall product and company vision. Be an expert on the domain, the market, and the trends. Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going.

Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. 

Own requirements, specifications, and release plans. Demonstrate a customer-driven mindset by participating frequently in customer conversations and ensuring ongoing customer feedback and validation

Be the voice of your product line. Inspire the Sales, Customer Success and Professional Services teams with your vision, market knowledge, and executional abilities. Act as a domain and product expert at customer interactions, both face to face and online

Recruit and retain “A” players and inspire your team with genuine enthusiasm and passion

Lead financial planning & analysis on activities such as investment cases, bookings targets, margin analysis, and monitoring the health of the product line. Develop KPIs including north star metric, usage and growth metrics, and quality benchmarks to measure and track product performance and success

Collaborate cross-functionally with engineering and user experience teams to define and develop best-in-class product experiences

Skills/Experience

Equivalent of 5+ years of product management or similar experience in enterprise software, cloud computing, internet technology, SaaS, or a related field.

Leadership - proven ability to set a vision, excite, and lead cross-functional technology teams and broader stakeholders.

Proven experience bringing enterprise software products (locally deployed/SaaS/PaaS) to market.

Experience with Agile development methodologies including at least three years of experience with a variant of Agile (lean, kanban, etc.).

Strong organizational, written, and oral communication skills.

Strong technical skills and business acumen - proven ability to execute on the spectrum of technical challenges through to go-to-market and business strategies.

Preferred qualifications

BA/BS in Computer Science or related technical field or equivalent practical experience.

Customer references - line of business or IT leaders who can recommend your work from previous experience as your customer.

The Impact You’ll Have

We’re seeking a forward-thinking, hands-on finance executive to lead our Corporate Finance function. This role serves as the nerve center of the finance organization, connecting the dots across the company, partnering closely with G&A leaders, and translating strategy into clear, actionable financial insight.

You will own the annual budgeting and forecasting cycle, corporate financial modeling and cash flow forecasting, and board reporting. You’ll partner closely with Strategy on the long-range plan, collaborate with Investor Relations on narrative development, and ensure strong operational rigor while driving the FP&A technology and AI roadmap. This is a highly visible role with significant influence over how the company allocates capital, measures performance, and tells its story to internal and external stakeholders.

What You’ll Do

• Lead budgeting, forecasting, and goal setting:
  Own company-wide annual planning and rolling forecast processes. Ensure clarity, strong communication, and disciplined operating rhythms so “the trains run on time,” while enabling effective goal setting and decision-making.
• Board & executive reporting:
  Drive recurring board and sponsor reporting cycles. Produce materials that are actionable, insightful, and easy to digest, clearly highlighting trends, risks, opportunities, and key decision points.
• Corporate modeling & cash flow forecasting:
  Own the corporate financial model, including full three-statement modeling. Consolidate the overall financial story, look around corners to identify potential issues, and partner with Treasury on short- and long-term cash flow forecasting.
• Partner with G&A leadership (CFO/COO, HR, Legal, Strategy):
  Act as a trusted advisor on budgets, investments, and resource allocation across G&A functions.
• Cross-functional finance leadership:
  Partner with FP&A, Accounting, Treasury, IR, and Strategy to surface tradeoffs, escalate key decisions, and deliver holistic financial narratives and recommendations.
• Finance technology & AI roadmap:
  Own the EPM and broader finance systems roadmap. Partner with internal teams and external vendors, including AI-focused firms, to modernize planning, reporting, and analytics to drive faster insights and better outcomes.
• Build and lead a high-performing team:
  Recruit, coach, and develop top talent. Establish crisp operating cadences for planning cycles, monthly close narratives, decision memos, and board-ready deliverables.

What You Bring

• Experience:
  15+ years of progressive finance experience with significant depth in Corporate Finance. Background in investment banking or strategy consulting strongly preferred.
• Education:
  BA/BS required; MBA and/or CPA/CFA preferred.
• Executive communication & storytelling:
  Exceptional ability to distill complex analyses into clear, compelling messages for executives and boards. Proven partner across functions who drives alignment and informed decision-making.
• SaaS expertise:
  Deep understanding of SaaS business models and metrics, including ARR mechanics, NRR/GRR, cohort analysis, and pricing and packaging strategies.
• Scaled tech experience:
  Experience in large-scale, product-led technology companies (e.g., Amazon, Microsoft, Google, Stripe, Intuit, or similar).
• Public company or PE-backed ownership mindset:
  Comfortable operating within board cadences, investor narratives, and high-accountability environments.
• Executive presence with constructive challenge:
  Ability to influence, simplify complexity, and raise the bar—bringing calm, clarity, and rigor under pressure.
• Systems & analytics fluency:
  Strong command of enterprise planning and reporting tools with a data-driven mindset.
• AI-curious and future-oriented:
  Passion for leveraging AI and emerging technologies to enhance financial insight, productivity, and outcomes.
• Hands-on mindset:
  Willing to roll up sleeves when needed and lead by example.

About This Role
This is an opportunity to join Kaseya and directly influence service quality, execution discipline, and customer experience, with a clear line of sight to revenue impact and brand reputation.
In this role, you will help shape how Kaseya scales Customer Support and Professional Services globally, building the talent, operating rigor, and leadership capability required to support growth without burning out teams or customers. 
This is a high-visibility, high-impact role for a business-savvy HRBP who thrives in fast-paced tech organizations where customer outcomes, speed, and operational discipline matter.

What You’ll Do
Strategic Partnership
•    Partner with Customer Support and Services leadership to align org design, capacity planning, and talent strategy with customer demand, service levels, and growth plans
•    Guide senior leaders through workforce planning, succession, and organizational effectiveness, balancing cost, capacity, and experience
•    Build credibility with Support and Services leaders by demonstrating fluency in support operating models, SLA-driven environments, escalations, and global delivery structures

Performance, Execution & Development
•    Drive performance operating rhythms aligned to support and services metrics (SLA, CSAT, productivity, quality, attrition)
•    Coach leaders on accountability, feedback, performance management, and people leadership in high-volume, customer-facing environments
•    Lead talent development and succession planning for frontline leaders, managers, and critical support/services roles
•    Define and track success through clear people and performance KPIs in partnership with analytics teams (e.g., attrition, engagement, leader effectiveness)

Culture, Change & Engagement
•    Act as a change leader, shaping and delivering communication strategies during operational shifts, tooling changes, and scale events
•    Support team integrations, org transformations, and leadership transitions within the Support and Services organization
•    Shape engagement strategies tailored to customer-facing talent, including career progression, skill development, recognition, and burnout mitigation
•    Navigate rapid priority shifts while helping leaders maintain focus, morale, and execution discipline
•    Reinforce a high-performance, customer-centric culture rooted in accountability, consistency, and continuous improvement

Talent Value & Recognition
•    Partner with the Total Rewards COE to benchmark support and services roles globally and ensure internal equity across regions and tiers
•    Support differentiated rewards and recognition tied to performance, quality, customer impact, and operational results

What You Bring
•    7+ years of HR Business Partner experience, including 5+ years supporting high-growth technology companies (B2B SaaS strongly preferred)
•    Proven track record advising senior leaders on talent strategy, org design, and workforce planning in operational, customer-facing environments
•    Ability to thrive in fast-moving, metrics-driven organizations with competing priorities while maintaining team stability and execution
•    Strong understanding of Customer Support and Professional Services operating models, including SLAs, escalations, capacity planning, and global delivery
•    Comfort making decisions with incomplete or imperfect information and bringing structure to complex, ambiguous situations
•    Experience using people analytics to inform workforce planning, attrition risk, leader effectiveness, and operational performance
•    Exceptional ability to drive outcomes through senior Support, Services, and GTM leaders, influencing without direct authority

Why Kaseya
Kaseya is a fast-growing global technology company delivering unified IT and security management solutions to MSPs and IT teams worldwide. As the business scales, Customer Support and Professional Services are central to customer retention, expansion, and long-term value realization.

Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio of commercial accounts focusing on customers that have growth potential.

In this role, you’ll be responsible for re-engaging, expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.

Key Responsibilities

Account Ownership & Expansion: Take full ownership of a portfolio of SMB/MME accounts, proactively identifying upsell and cross-sell opportunities across Kaseya’s product suite to unlock new revenue.

Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers—especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.

Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.

Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.

Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.

Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.

CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.

Required Qualifications

• 2+ years of experience within an account management or sales role

Preferred Qualifications:

• Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred)
• Proven ability to meet or exceed sales targets
• Strong commercial mindset with a passion for account growth and expansion
• Highly motivated, coachable and resilient in a fast-paced environment
• Excellent communication, organizational, and interpersonal skills
• Experience using CRM tools (Salesforce preferred)
• Strong analytical and forecasting abilities

Why Kaseya?

Join a fast-growing company transforming the IT industry. At Kaseya, you’ll work with cutting-edge technology, collaborate with a high-energy team, and accelerate your career in a role where your impact is immediately visible.

If you’re ready to take ownership of a high-potential account base and turn opportunity into growth, we’d love to hear from you.

Kaseya is looking for an enthusiastic, results driven and hungry Account Executive to be at the forefront of our “land and expand” growth strategy, responsible for prospecting, nurturing, and closing new accounts. 

Key Responsibilities: 

• New Business Development: Lead the charge in identifying and closing new business opportunities. Manage the entire sales cycle from prospecting to closing, driving revenue by selling Kaseya's suite of solutions to potential clients.
• Engage Executive-Level Decision Makers: Hold discussions with CIOs, CISOs, CTOs, CCOs, and VPs, articulating the value of Kaseya’s solutions. Overcome objections, secure next steps, and ensure a successful close.
• Achieve Sales Targets: Meet and exceed monthly, quarterly, and annual sales goals by creating value for in-house IT departments with Kaseya’s products. Own your targets and deliver results consistently.
• Collaborative Sales Approach: Work closely with internal teams such as marketing, engineering, and product specialists to leverage resources and drive sales. Use video conferencing and personalized video communication to nurture relationships and close deals.
• Opportunity Management & Forecasting: Track opportunities throughout the sales process, ensuring strong Salesforce (SF.com) hygiene and accurate forecasting. Participate in account reviews with management and teams to strategize for success.
• Customer Experience: Provide a professional and seamless sales experience, from initial meetings to post-sale follow-ups, ensuring that all prospects have a positive and efficient experience with Kaseya.
• Sales Campaigns & Programs: Participate in ad-hoc sales campaigns to help create new prospects and opportunities, contributing to Kaseya’s growth. 

Requirements: 

• 1+ years of sales experience in a hunter role, with a proven ability to prospect, cold call leads and close deals.
• High energy, driven, and passionate about sales and customer success, with a desire to earn significant sales commissions
• A track record of consistently exceeding sales goals and a deep focus on metrics and KPIs to drive success
• Motivated, competitive, and resilient with a "go-getter" mindset
• Strong organizational, interpersonal, and communication skills
• Experience with CRM applications (Salesforce) to manage leads, opportunities, and accounts 

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role. 

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you! 

IND525

Kaseya is looking for an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts. In this role, you will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.

Key Responsibilities:

• Account Expansion: Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya’s full suite of products to drive revenue growth.
• Customer Relationship Management: Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya’s solutions.
• Strategic Sales Execution: Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
• Manage Adoption Metrics: Monitor customer usage, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
• Revenue Growth: Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients. Actively contribute to both short-term and long-term revenue generation strategies.
• Collaboration: Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
• CRM Management: Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.

Required Qualifications

• 2+ years of B2B account management or sales experience,

Preferred Qualifications

• Experience selling technology or SaaS products to SME or MME customers.
• A strong passion for sales and a proven track record of exceeding sales targets
• Motivated, coachable, and competitive with a resilient drive to succeed
• Excellent organizational, interpersonal, and communication skills
• Proficient in using CRM tools (Salesforce) to manage leads, opportunities, and accounts
• Strong analytical skills with the ability to create accurate sales forecasts

Why Kaseya? Join a fast-growing company that’s transforming the IT industry. At Kaseya, you’ll have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and develop your career in a high-impact role.

If you're ready to take your sales career to the next level and help our customers grow, we’d love to hear from you!

Available Locations: Miami, FL 

*This is a work-from-home role, but you should reside in one of the regions.

What you’ll do as a Senior Solutions Engineer

The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. 

You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of CloudFlare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

Specifically, we are looking for you to:

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer’s organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers  through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices

Basic Requirements

• Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS
• Solid communication, written and presentation skills
• Ability to work on several projects and activities concurrently
• Highly driven individuals that are curious, team players and work with a sense of urgency
• Bachelor’s Degree or equivalent in relevant work experience
• The role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates

Examples of one or more desirable skills, knowledge and experience

• Fundamental understanding of customer network and/or application architectures. 
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• Understanding, knowledge or experience of application and/or network security 
• Understanding, knowledge or experiences with SaaS application environments
• Understanding, knowledge or experience with VPN and remote access challenges
• Understanding, knowledge or experience with SIEM and log analytics platforms 
• Client OS fundamentals and software distribution

Other desirable skills areas include:

• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market around CDN providers and internet security technologies

Bonus Points

• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
• Certifications: Azure/AWS/GCP Architect, etc.

More About You

• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in enterprise organizations.
• You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
• You understand how to manage a project, work to deadlines, and prioritize between competing demands.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Cyber Incident Response Associate Attorney position in our Miami Office.

This position offers a flexible, hybrid working arrangement.

The Position

Key Responsibilities:

• Incident response for cybersecurity and data privacy incidents
• Analysis of state, federal, and international data breach and privacy laws
• Drafting legal notices of a data breach to individuals and regulators
• Responding to regulatory investigations arising out of a data breach
• Oversight of forensics investigations
• Oversight of third party vendors for e-Discovery, data mining, and notice projects
• Advising clients on legal notification obligations under State/Federal laws
• Drafting breach notification letters to individuals and State/Federal Regulators
• Drafting Crisis Communications for clients
• Responding to inquiries and investigations by State/Federal Regulators
• Interfacing with clients, including senior management and IT staff
• Drafting reports to insurance carriers and clients
• Preparing legal budgets

Qualifications

• JD from an accredited Law School
• Must be admitted to Bar in good standing
• 3+ years legal experience
• 3+ years of experience in data privacy and security, with particular focus on data breach and incident response
• Strong knowledge of data breach and privacy laws (State Laws, HIPAA, GLBA, FERPA, CCPA, GDPR, etc.)
• IT or technical background a plus
• Excellent research, writing, and communication skills (Lexis and Westlaw)
• Ability to work in a fast-paced environment
• Team player

ABOUT THE ROLE

The Security Architect plays a critical leadership role in defining and advancing Hut 8’s cybersecurity strategy. This individual will design and implement enterprise security architectures, lead risk management initiatives, guide secure-by-design principles across infrastructure and applications, and serve as a key advisor to senior leadership. This role requires a blend of technical depth, strategic vision, and cross-functional influence to drive security maturity across an environment supporting AI, colocation, and digital asset operations. 

Some of the key responsibilities you should expect are the following: 

• Design and continuously evolve the enterprise security architecture, ensuring scalability and resilience, in alignment with zero-trust  

• Lead vulnerability management efforts, including scanning, prioritization, and coordinated remediation across teams.  

• Own endpoint protection platform (EPP) architecture and effectiveness, overseeing deployment, coverage, and performance of systems like Microsoft Defender for Endpoint.  

• Lead threat modeling, architecture assessments, and security design reviews for new infrastructure, AI, and platform initiatives in alignment with zero trust.  

• Develop and maintain security policies, SOPs, protocols, and training to promote a security-first culture.  

• Own incident response architecture and playbooks; lead incident response efforts.  

• Drive compliance strategy and compliance with SOC 2, ITGC, and other regulatory frameworks.  

• Continuously evaluate and integrate new tools and technologies to mature the security posture.  
• Monitor and analyze security logs and SIEM alerts, developing automation and workflows for detection and response. 

ABOUT YOU

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a related field (or equivalent practical experience).  

• 7+ years of experience in cybersecurity, with 3+ years in security architecture or engineering leadership roles.  

• Strong understanding of secure system design, cloud architecture, and hybrid environments. Working and/or hands on experience with zero-trust architecture and its implementation are a great asset  

• Strong understanding of security frameworks and standards including, but not limited to, CIS, NIST CSF, NIST 800-53, ISO27001, SOC-2  

• Familiarity with compliance regulations such as SOC 2, ITGC, HIPPA and other regulatory frameworks.  

• Strong communication and documentation skills, especially for technical guidance and leadership reporting. Board of Director and C-Level reporting experience are both a plus.  

• Industry certifications such as CISSP, CISM, or OSCP; cloud security certifications (e.g., AWS Security Specialty, Azure Security Engineer) are a plus.  

• Hands-on experience with FortiGate, Cisco firewalls, VPN, and cloud-native security tools.  

• Deep knowledge of security protocols (IPsec, TLS/SSL), encryption standards, IDS/IPS, and secure network architecture.  

• Proven ability to work with and enhance SIEM systems.  

• Experience leading incident response, forensic investigations, and post-mortem analysis.  
• Proficient in scripting to automate security workflows is a plus. 

ABOUT THE WORK ENVIRONMENT

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE DO

Our Security, Risk and Compliance consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives. We’re known for making realistic, data-driven decisions that deliver value in tangible ways to our clients. Our clients ask for us on projects that require a superior combination of technical and business capabilities, people and management skills, and a collaborative mindset. We excel in understanding complex programs and strategic initiatives and breaking them into actionable pieces.

We are actively looking for professionals in the following areas:

• Compliance
• Information Security
• Risk Management
• Data Privacy

The ideal candidate’s experience may include but is not limited to the following:

• Management or participation in Cybersecurity, Information Security, Risk, Compliance and/or Data Privacy Programs or Projects
  • Sample projects/programs could include but are not limited to:
    • Compliance framework mapping and implementation,
    • Regulatory mapping and implementation
    • Audit, risk or regulatory remediation management,
    • Readiness for new laws and regulations,
    • Risk, Compliance or Information Security risk reporting and monitoring
    • Creation of roadmaps to mature or advance Risk, Compliance or Information Security Strategies/Programs/Controls
    • Design and enablement of cyber controls functions and processes
    • Change management related to regulatory adoption or compliance changes
    • Audit or certification readiness
  • Familiarity or direct experience with GRC/Cybersecurity solutions, tools and technologies
  • Control design or maturation for high-demand technical areas such as ERP, Identity and Access Management, Business Continuity and Resiliency, Cloud
  • Knowledge of and/or application of industry specific regulations, laws, and standards such as the EU-GDPR, CCPA/CPRA, HIPAA, PCI
  • Knowledge of and/or application of compliance and security frameworks and standards such as COSO, NIST, ISO
  • Management of regulatory, internal or external audits, or experience as an auditor
  • Projects or roles requiring coordination across lines of defense working with technical, business, compliance, risk and audit teams to deliver solutions
  • Work or projects with military or federal government agencies in Risk, Compliance or Information Security/Cyber Security sectors
  • Certifications: CIPP, CRCM, CRM, ARM, CISSP, CISM

QUALIFICATIONS

Required-

• Alignment to our core values: Excellence, Participation, Integrity, and Collaboration
• Hungry, Humble, Smart
• Demonstrated business and technology acumen
• Strong written and verbal communication skills
• Understanding and experience solving real business problems
• Proven track record of delivering results
• Experience working with and/or leading a team
• Ability to work across industries, roles, functions & technologies
• Authorization for permanent employment in the United States (this position is not eligible for immigration sponsorship)

Preferred-

• Bachelor’s degree
• 8+ years professional experience
• Experience across our service offerings