Toshiba Global Commerce Solutions is seeking a hands-on Senior Enterprise Architect to lead end-to-end solution delivery, combining platform development, client engagement, and partner integrations for major retail platform. This role unifies architecture leadership (design, trade-offs, governance), platform building (infrastructure, core capabilities), client solution delivery (discovery, implementation, support), and AI-enabled acceleration to ensure high-quality, scalable, and future-ready solutions.

You will own the complete architecture lifecycle — from discovery and design to delivery and operational readiness — guiding both the Discovery Track (rapid prototyping, feasibility validation, client alignment) and the Delivery Track (production implementation, measurable outcomes) while building the underlying platform capabilities that enable future solutions. The ideal candidate blends deep architecture expertise, software development, client engagement skills, integration experience, and practical use of AI-assisted development tools to accelerate delivery while maintaining architectural integrity and operational excellence.

Key Focus Areas

Platform Infrastructure & Core Capabilities

• Design and implement scalable platform infrastructure to support emerging use cases and product evolution.
• Build and evolve core platform capabilities — APIs, microservices, data pipelines, and shared services.
• Define architecture patterns and frameworks that enable rapid feature development and platform extensibility.
• Lead technical design for new product capabilities as business requirements evolve.

Client Engagement & Solution Delivery

• Own end-to-end solution delivery for client projects, converting business needs into validated architectures and working implementations.
• Lead client-facing architecture activities: facilitate workshops, present technical solutions, drive approvals, and act as subject-matter expert.
• Translate discovery outcomes into structured delivery backlogs that preserve design intent and architecture standards.
• Ensure traceability from business requirements to implemented solutions with full operational accountability.

Product & Partner Integration Architecture

• Own integration architecture design across partner ecosystems — payments, loyalty, inventory, and cloud services.
• Define and enforce integration patterns, API contracts, and data models ensuring interoperability and scalability.
• Establish and maintain partner integration architectures, including authentication, error handling, and versioning strategies.
• Govern solution design and trade-offs with a focus on performance, security, and operational resilience.

Dual-Track Delivery Leadership

• Lead Discovery and Delivery Tracks within Dual-Track Agile — from exploratory prototypes to validated production implementations.
• Drive Discovery Track activities: rapid prototyping, feasibility validation, and stakeholder alignment before full implementation.
• Translate discovery outcomes into delivery backlogs while maintaining architecture quality and non-functional requirements.
• Ensure seamless transition from discovery to delivery with clear design intent and technical specifications.

AI-Enabled Engineering Acceleration

• Apply AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• Introduce spec-driven and automated validation patterns that improve delivery speed and consistency.
• Coach teams on responsible and practical use of AI to enhance quality and productivity across the software lifecycle.
• Instrument and leverage agentic workflows to accelerate prototyping, code generation, and automated validation.

Hands-On Technical Contribution

• Build production-quality implementations of critical platform components, client solutions, and new infrastructure.
• Lead by example through active coding, prototyping, and technical problem-solving.
• Implement and demo reference code or critical components for both platform capabilities and client solutions.
• Participate in code reviews and hands-on delivery of complex features.
• Work primarily with cloud-native stacks (Java/Spring Boot, TypeScript, React/Vue, Docker/Kubernetes).

Governance, Mentorship & Continuous Improvement

• Define and uphold architecture standards, reusable patterns, and non-functional requirements (security, scalability, observability).
• Mentor engineers and junior architects on design practices, infrastructure patterns, and AI-assisted development.
• Conduct code reviews and enforce architecture governance, promoting best practices across teams.
• Contribute to platform strategy — identifying reusable assets, shared APIs, and infrastructure opportunities.

Key Responsibilities

Architecture & Design

• Lead end-to-end solution architecture across discovery, design, delivery, and operational readiness for both platform and client solutions.
• Design and build new platform infrastructure to support emerging product requirements and use cases.
• Produce and maintain key architectural artifacts: ADRs, interface contracts, data flow diagrams, infrastructure specs, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Define and enforce architecture standards, integration patterns, and non-functional requirements across all solutions.

Platform Development

• Write production code for critical platform features and infrastructure components.
• Build core platform capabilities that enable rapid feature development and solution delivery.
• Establish reusable patterns, shared services, and API-first designs for platform extensibility.

Client Engagement

• Serve as active technical lead in client engagements: facilitate workshops, present solutions, make trade-off decisions.
• Lead Discovery Track activities, rapidly prototyping and validating solutions with stakeholders.
• Drive approvals and alignment across business and technical stakeholders.

Integration & Partnerships

• Establish and maintain partner integration architectures across third-party ecosystems.
• Govern architecture consistency across partner integrations and internal product lines.
• Define authentication strategies (OAuth, SAML, API keys), error handling, and API versioning.

Quality & Governance

• Ensure architecture quality gates and participate in design reviews and release sign-offs.
• Identify and mitigate architecture risks — compatibility, data integrity, scalability, and partner dependencies.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility and compliance constraints.

Continuous Improvement

• Contribute to continuous improvement through reusable patterns, automation, and cross-team alignment.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, and platform best practices.
• Contribute to platform and portfolio strategy, identifying gaps requiring investment and reusable assets.

Qualifications

Must-Have

• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 5+ years designing cloud-native, microservices, or event-driven architectures (Azure or equivalent cloud platforms).
• Strong experience building platform infrastructure and scalable backend systems.
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Experience with partner integrations — payments, SaaS APIs, loyalty, inventory, or authentication providers.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Expertise in API-first design (REST/OpenAPI).
• Experience with relational/non-relational databases (SQL/NoSQL).
• Solid grasp of containerization, CI/CD, and Kubernetes-based delivery pipelines.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor).
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance.

Preferred

• Strong retail platform domain knowledge (POS systems, store operations, payment processing).
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with API Gateway or Integration Platforms (Azure APIM, Kong, Apigee, MuleSoft, Boomi).
• Solid understanding of API security and compliance (OAuth 2.0/OIDC, JWT, PCI).
• Familiarity with formal specifications (OpenAPI, AsyncAPI, JSON Schema) for contract-driven development.
• Background in distributed systems, microservices architecture, and infrastructure as code.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons. 
• Pension plan.
• 12 days of vacation plus 6 floating days.

EO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Company Background

Our client is a leading global data center provider delivering hyperscale and edge infrastructure solutions across the Americas, EMEA, and Asia-Pacific. With 80+ data centers in 20+ countries, they partner with industry leaders such as Google, Oracle, NVIDIA, and Microsoft Azure to power the world’s digital infrastructure. Recognized as a USA TODAY Top Workplace for four consecutive years, the company continues to expand its global footprint and customer ecosystem.

Project Description

We are looking for a Cloud Infrastructure Engineer to help shape and deliver a modern cloud and hybrid IT strategy across Azure, AWS, and GCP. In this role, you will design scalable, secure, and cost-effective infrastructure that supports enterprise applications, hybrid connectivity, and next-generation data and AI/ML workloads.

Technologies

• Azure ecosystem
• Azure DevOps
• GCP / AWS
• Infrastructure as Code: Bicep
• Windows Server
• Microsoft SQL Server

What You'll Do

• Lead the assessment and modernization of enterprise cloud workloads, defining migration roadmaps across retain, re-platform, refactor, and retire scenarios;
• Design governed multi-cloud landing zones across Azure, AWS, and/or GCP, standardizing networking, identity, policy, and account/subscription topology through Terraform and Bicep;
• Establish cloud-agnostic infrastructure practices, reusable IaC modules, and automated provisioning standards to reduce manual operations and subscription sprawl;
• Govern identity and access across cloud platforms, SaaS applications, and CI/CD workloads using Microsoft Entra ID, conditional access, workload identity federation, and service principal controls;
• Architect secure hybrid and cross-cloud connectivity, including ExpressRoute, SD-WAN, traffic segmentation, and low-latency data transfer patterns;
• Implement zero-trust security controls for IT/OT boundaries, including inspected and policy-enforced traffic flows for SCADA, HMI, ICS, and enterprise systems;
• Design resilient, highly available cloud architectures with defined RTO/RPO targets and automated disaster recovery validation;
• Build platform services, CI/CD templates, and self-service infrastructure capabilities that enable internal teams to consume cloud services through documented standards and APIs;
• Implement governance, policy-as-code, and FinOps practices to enforce security, compliance, cost tagging, spend attribution, and cloud cost optimization;
• Support strategic modernization initiatives, including Kubernetes adoption, application containerization, database optimization, and reduction of Windows server licensing costs;

Job Requirements

• 7+ years of experience in cloud infrastructure engineering, with deep hands-on expertise in Microsoft Azure and production experience with at least two major cloud providers, such as Azure, AWS, or GCP;
• Strong experience with cloud networking, IAM, compute, IaaS/PaaS services, and Microsoft Entra ID / Azure AD, including conditional access, workload identity federation, SAML/SCIM, and service principal governance;
• Proven expertise in IaC using Terraform and/or Bicep, including governed landing zones, module registries, and cloud infrastructure migration;
• Hands-on experience designing and operating CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools, including pipeline-as-code, security scanning, and deployment gates;
• Solid understanding of zero-trust architecture, IT/OT boundary security, and industrial control environments such as SCADA, HMI, and ICS;
• Experience designing and validating disaster recovery architectures across regions and cloud providers, including RTO/RPO definition and automated failover testing;
• Familiarity with FinOps practices and tools, including cost tagging, spend attribution, showback/chargeback models, CloudHealth, CloudCor, or native cloud cost tools;
• Experience with policy-as-code frameworks such as Azure Policy, AWS SCPs, GCP Organization Policies, or Open Policy Agent;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is a leading global provider of advanced analytics, technology solutions, and clinical research services for the life sciences industry. The company combines large-scale healthcare data with AI-powered analytics to accelerate drug development, clinical trials, and commercialization for pharmaceutical and biotech companies. It was named to Fortune’s World’s Most Admired Companies list in 2026.

Project Description

Our client is looking for a Senior Full-stack Engineer to support full-stack development initiatives in the healthcare advertising domain. The specialist will work in a SCRUM-based team and contribute to technical decisions, solution design, development, documentation, API integrations, and stakeholder communication.

Technologies

• C#
• .NET
• Vue.js (or other frontend framework)
• API
• SQL
• AWS

What You'll Do

• Contribute to full-stack development using .NET, SQL, AWS, and Vue.js (or any other frontend framework);
• Drive technical decisions and participate in solution design and project documentation;
• Develop and support API integrations with other services;
• Work on application performance optimizations;
• Review technical solutions and provide technical guidance to the team when needed;
• Communicate with client stakeholders and take ownership of assigned deliverables;

Job Requirements

• 8+ years of experience as a Full-stack Engineer;
• Strong backend experience with C# / .NET;
• Strong experience with Vue.js or another modern front-end framework;
• Experience with SQL databases;
• Experience with API development and integrations;
• Experience with AWS;
• Ability to participate in technical discussions, documentation, and client communication;
• Strong ownership and responsibility for deliverables;
• Great verbal and written communication skills;
• English level: B2 or higher; 

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is a global leader in advanced energy storage solutions, specializing in the design and manufacturing of automotive batteries. Headquartered in Milwaukee, Wisconsin, the company serves major automakers and aftermarket retailers, producing over 150 million batteries annually and powering 1 in 3 vehicles worldwide. With operations in more than 50 countries, the company focuses on innovative and sustainable battery technologies for conventional, hybrid, and electric vehicles, supporting the evolving mobility ecosystem.

Project Description

The project focuses on consolidating existing SMS and email prototypes into a single production-ready solution with a user interface for scheduling, configuration, monitoring, and logging. The solution is being built using Power Apps within the company’s environment, with integrations to Snowflake and existing Python and SQL logic.

Technologies

• Azure Functions (API endpoints, data processing);
• Python;
• SQL;
• Snowflake;
• Power Apps (UI, workflows, SharePoint integrations);

What You'll Do

• Migrate the existing messaging solution from Python to Power Apps;
• Enhance and optimize the current SMS solution based on the new messaging architecture;
• Ensure performance, scalability, and reliability of the solution;
• Implement and support global HDIR file upload functionality;
• Design and develop API endpoints for Generic Customer APIs;
• Communicate directly with the client as the primary point of contact for the project;

Job Requirements

• 5+ years of experience as a Data Engineer;
• Experience with SQL and Snowflake;
  
• Experience working with high-load systems and data processing optimization;
• Experience with Azure Functions, primarily for building API endpoints and handling data processing;
• Basic understanding of Python scripting;
• Familiarity with security best practices, including encryption, secure data handling, and compliance with industry regulations;
• Experience with Power Apps is a plus;
• Self-motivated and able to work independently with minimal guidance in a dynamic environment;
• Proven ability to adapt quickly and work effectively in Agile or iterative delivery teams;
• Strong written and verbal communication skills in English;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is a leading life insurance company, part of a global financial services group. The company offers a wide range of products, including annuities and life insurance, delivered through a large nationwide network of agents.

Project Description

The project focuses on a production system managing clients and life insurance programs. The role involves both support and new feature development, with a strong emphasis on building and optimizing data pipelines and working within a modern Azure-based data platform.

Technologies

• Azure
• Databricks (Architecture, Unity Catalog, Delta, Lineage, Permissions, Databricks Genie, Notebooks)
• Agentic AI (Mosaic AI)
• Python
• SQL

What You'll Do

• Develop and maintain data pipelines within the Azure-based data platform;
• Work with the Databricks ecosystem (Delta Tables, Unity Catalog, notebooks) to process and manage data;
• Build and optimize data transformations using Python and SQL;
• Develop and support AI-driven data pipelines and automation using Databricks (Mosaic AI or similar tools);
• Support and enhance existing production data systems;
• Collaborate with a team of engineers on Databricks-based solutions;
• Ensure data quality, consistency, and reliability across data pipelines;

Job Requirements

• 3+ years of experience as a Data Engineer;
• Strong experience with Databricks ecosystem (Architecture, Unity Catalog, Delta tables, lineage, permissions, Databricks Genie, notebooks);
• Strong experience with Python;
• Solid proficiency in SQL;
• Experience working in Azure cloud environment;
• Experience with Databricks pipelines AI automation (Mosaic AI or AWS Agentcore);

Nice To Have

• Experience with Azure data integration tools (Synapse Pipelines, Azure Data Factory);
• Experience with Azure SQL pools;
• Understanding of performance tuning for data workloads;
• Experience with CI/CD, DevOps practices, Infrastructure as Code (IaC);

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is an award-winning travel company that connects travelers with a nationwide network of independent travel advisors. The company combines innovative technology, personalized service, and strong supplier partnerships to deliver customized vacation experiences across cruises, resorts, tours, and more.

Project Description

The project focuses on rebuilding a proprietary agent-facing travel platform from the ground up using a modern, cloud-native architecture on Microsoft Azure. The new platform aims to improve performance, scalability, and usability while enabling faster feature delivery and seamless integrations. A key part of the initiative is migrating data from legacy systems to a new PostgreSQL-based architecture and ensuring high availability, security, and performance of critical data systems.

Technologies

• PostgreSQL
• Microsoft Azure
• SQL
• High Availability (Failover, Replication, Backup/Recovery)
• Database Security & Encryption
• CI/CD & DevOps

What You'll Do

• Administer and maintain Azure-managed PostgreSQL databases across environments
• Design scalable and efficient database schemas and architectures
• Monitor and optimize database performance (queries, indexing, execution plans)
• Implement and maintain backup and disaster recovery strategies
• Ensure database security, access control, and compliance
• Plan and execute data migrations from legacy systems
• Write and optimize complex SQL queries, procedures, and functions
• Collaborate with development teams on database design and query optimization
• Automate routine DBA tasks using scripting tools
• Troubleshoot and resolve database issues
• Maintain documentation (data models, ER diagrams, data dictionaries)
• Participate in on-call rotation

Job Requirements

• 5-8 years of experience as a Database Administrator
• Strong experience with PostgreSQL, including Azure-managed environments
• Expert-level SQL skills and query optimization
• Experience with high availability and disaster recovery solutions
• Strong experience with performance tuning and indexing strategies
• Understanding of database security, encryption, and compliance
• Experience with data migration from legacy systems
• Familiarity with database monitoring and performance tools
• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work in a greenfield environment
• Strong experience in schema design
• English level: B1 (Intermediate) or higher

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is a leading life insurance company, part of a global financial services group. The company offers a wide range of products, including annuities and life insurance, delivered through a large nationwide network of agents.

Project Description

The project focuses on a production system managing clients and life insurance programs. The role involves both support and new feature development, with a strong emphasis on building and optimizing data pipelines and working within a modern Azure-based data platform.

Technologies

• Azure
• Databricks (Architecture, Unity Catalog, Delta, Lineage, Permissions, Databricks Genie, Notebooks)
• Synapse (Pipelines)
• Azure SQL pools
• Python
• SQL
• Performance tuning

What You'll Do

• Develop and maintain data pipelines in the Azure environment;
• Work with Azure SQL Pools for data storage and processing;
• Write and optimize SQL queries;
• Perform performance tuning for queries and data workflows;
• Collaborate with a team of engineers on Databricks-based solutions;
• Build and orchestrate data workflows using Synapse Pipelines / Azure Data Factory;
• Ensure reliability and consistency of data pipelines;

Job Requirements

• 3+ years of experience as a Data Engineer;
• Solid proficiency in SQL;
• Experience working in Azure cloud environment;
• Experience with Azure SQL Pools;
• Strong understanding of performance tuning for data workloads;
• Experience working in Azure cloud environment;
• Excellent communication skills;
• English level: B2 (Upper-Intermediate) or higher;

Nice To Have

• Experience with Azure data integration tools (Synapse Pipelines, Azure Data Factory);
• Experience with Python;
• Experience with Databricks ecosystem (architecture, Unity Catalog, Delta tables, notebooks, lineage, permissions);
• Experience with CI/CD, DevOps practices, Infrastructure as Code (IaC);
• Familiarity with Databricks Asset Bundles;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

The customer is a technology leader in restaurant, foodservice, and hospitality solutions. Their focus is on developing tools that enhance business efficiency and decision-making. The team works in a dynamic environment that fosters innovation, collaboration, and continuous learning.

Project Description

As a Customer Support Specialist, you will be a key part of making sure that we can keep delivering high-quality support to the customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. Working hours aligned with Central European Time, with availability until 9 PM CET.

Technologies

• SQL
• Python
• JSON
• REST APIs
• POS systems (Toast, Aloha, Brink, Simphony)
• XML

What You'll Do

• Help customers solve problems in the platform and keep them updated on ticket progress;
• Use internal tools to troubleshoot customer reported tickets;
• Translate technical details from our development teams into non-technical language that the customers can understand;
• Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate;
• Build and optimize dynamic SQL scripts to maintain data integrity and support enterprise reporting;
• Accept requests for Technical Resource assistance from the Customer Support Analysts on your team;
• Work side-by-side with the development teams of our Connex, CIS, API and Insights product teams to research and resolve customer reported issues;
• Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted;

Job Requirements

• 3-5 years of remote application support experience;
• 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable;
• Knowledge of Python (intermediate), SQL (advanced), JSON (intermediate), and XML (basic);
• An understanding of Rest APIs, including the ability to troubleshoot;
• Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony to the extent that you can determine if tickets logged are an issue with the POS configuration or our Connex POS integration software;
• Able to work in fast paced environment with multiple competing priorities;
• Ability to prioritize tasks independently based on understanding business impact for the customer;
• Bachelors Degree in Computer Science, Information Technology or similar;
• Excellent interpersonal and communication skills (written and verbal);
• Knowledge of English from Upper-Intermediate;
• Ability to work up to 9 PM CET timezone;

Nice to Have

• Experience working with a distributed/remote team across multiple time zones;
• Ability to successfully complete tasks within Coalesce or any similar data transformation solution for Snowflake;
• Completion of Snowflake Learning Path(s): Data Engineer SQL and/or Data Analyst;
• Experience with Jira, Confluence, and Zendesk;
• Familiarity with AWS and Airtable;
• Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks;
• Able to troubleshoot networking and communication protocols;
• Experience supporting restaurant, convenience store, or grocery industry verticals;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Internal startup incubator;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is a leading life insurance company, part of a global financial services group. The company offers a wide range of products, including annuities and life insurance, delivered through a large nationwide network of agents.

Project Description

The project focuses on a production system managing clients and life insurance programs. The role involves both support and new feature development, with a strong emphasis on building and optimizing data pipelines and working within a modern Azure-based data platform.

Technologies

• Databricks (architecture, Unity Catalog, Delta Tables, data lineage, permissions, Databricks Genie, notebooks)
• SQL
• Python
• Azure

What You'll Do

• Develop and maintain data pipelines within the Azure-based data platform;
• Work with the Databricks ecosystem (Delta Tables, Unity Catalog, notebooks) to process and manage data;
• Write, optimize, and maintain data transformations using Python and SQL;
• Support and enhance existing production data systems;
• Collaborate with a team of engineers on Databricks-based solutions;
• Ensure data quality, consistency, and reliability across data pipelines;

Job Requirements

• 3+ years of experience as a Data Engineer
• Strong experience with Databricks ecosystem (architecture, Unity Catalog, Delta tables, lineage, permissions)
• Solid knowledge of SQL
• Strong experience with Python
• Experience working in Azure cloud environment
• Good understanding of data pipelines and data platform architecture
• Strong analytical and problem-solving skills
• Excellent communication skills
• English level: B2 (Upper-Intermediate) or higher

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

As an analyst on the Payments Health Operations team you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates, providing in depth analysis of performance degradations, answering queries from our product support and technical account management team, and  engagement with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates, and minimizing their costs and fraud.

You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.

Responsibilities

• Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks. 
• Analyze cost checkers to ensure our cost models accuracy.
• Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams. 
• Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions.  
• Provide fast, accurate responses to complex support inquiries from partners. 
• Partner with internal and external teams to validate the accuracy of Stripe’s financial data. 
• Introduce data and process efficiencies to meet the scale and speed of Stripe.
• Identify and automate inefficient operational processes to reduce manual workloads. 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Have at least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases.
• Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
• Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders. 
• Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
• Have experience identifying and triaging technical issues.  
• Demonstrated track record of process improvement and proactive problem solving. 
• Excellent written and verbal communication skills in both English and Spanish. 

Preferred qualifications

• Payments expertise (working with financial partners, optimizing processing errors, managing payment costs). 
• Experience operating in a high growth technology company. 
• Python or Scala knowledge. 

Join DYOPATH as an Application Support Analyst II

Are you passionate about solving complex application issues and helping users work effectively with critical business software?

DYOPATH is looking for an Application Support Analyst II who enjoys advanced problem‑solving, thrives in a fast‑paced environment, and is committed to delivering high‑quality application support and customer service.

Why You’ll Love Working Here

Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive – From training to career paths, DYOPATH invests in your ongoing development.

Award‑Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.

Fun & Respectful Teamwork – Collaborative environments where teamwork and achievement are valued.

Awesome Benefits

• Savings / Monthly 13% cap
• Pantry Vouchers 9% deposited every month
• Christmas Bonus: 25 days of your daily income
• Vacations - 12 days after the first year
• Anniversary Bonus - 10 days of base salary
• Vacation Premium – 40% first year
• Major Medical Insurance covers you and your immediate family
• Life Insurance
• Quarterly Bonus
• Marriage or Bereavement Time off
• Maternity/Paternity Time off
• Ergonomic Chair
• 250 pesos monthly stipend for internet and electricity

Role Overview

• Location: Remote (Mexico)
• Schedule: 1st Shift (8a-5p CST); Monday through Friday
• Pay Rate: 25,000 MXN (monthly)

Your Mission as an Application Support Analyst II

• Provide advanced technical support for software applications used by the organization.
• Troubleshoot and resolve complex application issues, including user errors, system bugs, and data discrepancies.
• Perform root cause analysis and work with development teams or vendors to resolve software issues.
• Participate in software testing and quality assurance activities as needed.
• Develop and maintain technical documentation related to applications and support processes.
• Identify and recommend process improvements to enhance application support and user satisfaction.
• Maintain up‑to‑date knowledge of supported applications and relevant industry trends.
• Provide training and guidance to end‑users as needed.
• Log, track, and manage issues using the organization’s ITSM ticketing system.

What You Bring to the Team

Education & Certifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field required.
• ITIL Foundation certification required.

Experience & Skills

• 3–5 years of experience in technical or application support.
• Advanced experience in SharePoint management & administration.
• Strong problem‑solving skills with the ability to diagnose and resolve complex issues.
• Excellent communication skills with the ability to explain technical concepts to non‑technical users.
• Familiarity with SQL and basic database concepts.
• Experience with ITSM tools such as ServiceNow or BMC Helix.
• Knowledge of software testing and quality assurance practices.
• Ability to work independently while effectively managing priorities in a fast‑paced environment.

Why This Role Rocks

As an Application Support Analyst II, you’ll play a key role in supporting business‑critical applications and ensuring users can work efficiently and confidently. You’ll have opportunities to grow your technical skills while contributing to a team that values quality service and continuous improvement.

Ready to Take the Next Step?
If you enjoy solving application challenges and want to make a real impact in a team‑first culture, DYOPATH wants you! Apply now to become our next Application Support Analyst II.

This role is open to applicants in Mexico only. 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager, Analytics who will:

• Lead the design, execution, and oversight of complex data analyses to solve critical business problems and identify strategic opportunities.
• Drive the translation of intricate data findings into clear, concise, and actionable strategic insights for senior stakeholders, proactively identifying key trends and opportunities.
• Oversee the development, maintenance, and improvement of dashboards, reports, and data visualizations using BI tools to monitor KPIs and inform strategic decisions.
• Lead collaborative efforts with various channel teams and business units to deeply understand their analytical needs and deliver impactful, tailored solutions.
• Drive continuous research, evaluation, and implementation of new analytical techniques, tools, and methodologies to significantly enhance data-driven decision-making capabilities across the organization.
• Ensure robust data compilation, validation, QA, and standardization processes are in place and adhered to.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• 3+ years of experience in an analytics role.
• Strong proficiency in SQL.
• Experience with data visualization tools (e.g., Tableau – preferred, Power BI, or similar).
• Experience in media analytics is a plus (prior platform management experience not required).
• Prior experience managing teams or direct reports is not required.
• Any Automotive industry experience would be a significant plus.
• Datorama knowledge is a plus.
• Strong analytical thinking, robust problem-solving abilities, excellent attention to detail, strong concentration, excellent written and verbal communication, and the ability to present complex information clearly to non-technical audiences.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, employee mental health awareness day, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy ) for more information on how we process the information you provide.

#LI-GOC

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building durable, scalable systems with a strong emphasis on developer experience and operational efficiency.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Software Engineer, AI to join our team!

What You’ll Do:

• Use AI-assisted development tools, including Claude Code, to accelerate implementation while validating correctness, security, and performance.
• Design and build server-side APIs that authenticate users, accept and manage backups, handle large-scale data operations, and prepare restored data for customers across our global user base.
• Collaborate with Product, QA, and Support teams to ensure both backend features reflect real customer workflows and usage patterns.
• Build and maintain support tooling to help diagnose and resolve customer issues at scale.
• Ensure all code and open source assets meet high standards for testing, documentation, reproducibility, and developer usability.

Tools and Technologies

• AI coding agents such as Claude Code, Cursor, Codex, and Antigravity
• Languages: Python, TypeScript, Go, JavaScript, Java (and other languages common in the open source ecosystem)
• Backblaze B2 SDKs and REST APIs
• Open source AI frameworks and tooling (e.g. LangChain, LlamaIndex, vector databases)
• SQL and NoSQL backend development (experience with large-scale distributed databases a plus)
• GitHub, pytest, CI/CD pipelines
• Large-scale server infrastructure (Linux, cross-platform awareness)

The Right Fit:

• 2+ years of backend software engineering experience, ideally on systems that serve millions of users across multiple platforms.
• Proficiency in one or more backend languages (Java, Python, TypeScript, or similar); comfortable picking up new languages as needed.
• Practical understanding of AI workflows — data ingestion, preprocessing, inference, and agent-based orchestration.
• Experience building or working with large-scale APIs and distributed storage or data systems.
• Production-quality coding habits: rigorous testing, clear documentation, and attention to security and performance.
• Customer-focused mindset — you think about the developer and end-user experience in everything you build.
• Strong written communication skills; you can explain technical decisions clearly to both engineers and non-engineers.
• Good attitude, cross-functional collaboration skills, and a genuine desire to work in a fast-paced environment with evolving requirements.

Bonus Points For:

• Experience building or evaluating AI agents and multi-step tool-use systems.
• Experience with Cassandra or other large-scale NoSQL systems.
• Familiarity with ReactJS or front-end frameworks.
• Prior work with vector databases or embedding pipelines.

Why Backblaze: 

• Build open source software used by developers worldwide.
• Work at the intersection of AI, data, and cloud storage.
• Collaborate with experienced engineering, product, and QA teams.
• Competitive compensation and benefits.
• Remote-first culture supporting work-life balance.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

As an early member of our operations team, you'll be accountable for driving revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards. You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, and many others.

You will be solving problems no one has solved before, and you will need to be relentless in driving stellar results, running pilots, tests, and experiments. You’ll come up with creative solutions to bottlenecks. The blend of operations and ownership of our most important outcomes make this a unique and exciting role at the heart of Scale’s daily operations.

The ideal candidate is scrappy, analytical, empathetic, outcome focused, and above all someone who drives and inspires results. 

Please note this is a contractor role with a fixed rate salary of $11,400 USD annually.

You will:

• Build and drive some of our most critical operational processes
• Own the day-to-day delivery of customer commitments
• Create an effective feedback loop between the front line, product, strategy, and customers
• Collaborate with stakeholders to improve processes for new and existing customers

Ideally you’d have:

• Advanced English skills
• At least three months of industry experience in an operational role and/or a top-tier consulting firm
• An undergraduate degree with an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree in Engineering, Economics, or Business
• An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
• Analytical, planning, and process improvement capability

Nice to have:

• Experience with reading SQL, or have demonstrated analytical skills

Scale AI sits at the forefront of enabling machine learning for advanced robotics systems. As an Operations Program Manager focused on data creation for robotics models, you will design and execute the solutions, tools, and processes that power high-quality training data at scale. You’ll ensure precise, timely delivery of datasets that drive perception, manipulation, and autonomous decision-making in robotic platforms. With rapid growth, new customer onboarding, and continual product innovation, we face both strategic questions and hands-on operational challenges—your contributions will be key to solving them.

You will be part of a highly motivated team of operators and collaborators who will ensure steady delivery and customer satisfaction. You are relentless in driving stellar results, running pilots, tests, and experiments, then handing over new designs to a team of skilled operators.

The blend of operations, process improvement, and cross-functional leadership make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Engineering, Marketing, Operations, Analytics, and several others) across the company and around the globe.

You will:

• Drive some of our most critical operational processes
• Improve existing processes and tools globally
• Collaborate with stakeholders to improve processes for new and existing customers
• Create an effective feedback loop between the frontline, product, strategy, and customers
• Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy

Ideally you'd have:

• Industry experience in supply chain, finance planning, in an operational role and/or in a top tier consulting firm
• An undergraduate degree from a top university in an analytics heavy major (e.g., Engineering or Economics) and/or a graduate degree from a top university in Engineering, Economics, or Business
• Experience leading day to day activities and improving processes
• An action oriented mindset that balances creative problem solving with the desire to run through walls to deliver outcomes
• Analytical, planning, and process improvement capability

Nice to haves:

• Experience with reading SQL and/or another database language
• Experience with Python and/or Mode Notepad scripting

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Hybrid position to work 4 days per month at the client's office in Mexico City or GDL

ID: 19966

Essential Skills

Exp: 7-10years hands on application development, L3 and/or L2+ who is ready to pick up L3 part.
Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)
Mid- to- Advanced experience in AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
Good exposure using AI models in support function.
Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers.
Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc)
Mid- to- Advanced Unix and scripting (shell/perl.. etc)
Good hands-on in understanding and making changes in shell/perl scripts
Having good experience in job scheduler monitoring tools (Autosys, procmon, crontab.. etc)
Advanced hands on experience IDE’s like Eclipse, NetBeans.
Mid – to Advanced experience on using Git, Jenkins and other repo/deployable
Having mid to advanced experience in Support model (L2+/L3)
Good exposure to production tooling (ticking/monitoring) like Jira, ServiceNow and processes (familiar with Incident/problem) and change mgnt
Good experience in making the code (Java, Unix, DB) changes in production and able to run
Certifications: AWS certifications (preferred)

- Bachelor’s degree in computer science, Information Technology, or related field.
- 5+ years of experience in L3 support or similar roles.
- Strong proficiency in JAVA programming and application support.
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems.
- Proficiency with Linux-based operating system, commands, and utilities.
- Strong ability to debug application issues to identify the underlying root cause
- Good communication skills with ability to articulate the technical and functional aspects of a production problem to help drive solutions with App Dev teams.

Preferred:
- Experience with cloud platforms (AWS).
- Familiarity with CI/CD pipelines and DevOps practices.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Hybrid position to work 4 days per month at the client's office in Mexico City or GDL

ID: 19964

Responsibilities and Duties

•  Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
•  Providing mentorship and guidance to junior team members to ensure successful resolution of issues
•  Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
•  Automate manual processes to increase efficiency and reduce risk.
•  Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
•  Work closely with the engineering team to drive resolution of client issues.
•  participate in on-call rotations and respond to incidents as needed.
•  Continuously improve processes and systems to increase reliability and reduce risk.
•  Influence and suggest improvements on roadmap for enhancing Marquee client experience.
•  Create documentation /runbooks and code snippets to share with clients and internal engineering teams

Key criteria:
•  Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
•  Must have a basic knowledge of UI and API integration.
•  Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
•  Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Mandatory Skills: Java or any object-oriented programming language, Linux, SQL (between Linux and SQL, candidate should be strong in at least one of them)

Basic Qualifications (Required skills)

· Bachelor’s degree in information technology, Computer Information Systems, Computer Science, or a related field.
· 3 to 5 years of work experience on SDLC/Devops, LINUX system platforms.
· Good Linux Scripting/Development skills - JAVA, Python (any).
· Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB/ MS-SQL/Oracle/Sybase, Public/Private Cloud.
· Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins.
· Knowledge of Devops dependencies - code review, builds, repositories, packages, distribution.
· Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any)
· Strong analytical and troubleshooting capabilities.
· Excellent soft skills & Communication (Verbal and Written) .
· Must be willing to work in rotational shifts.
· Ability to Multi task in high paced environment.
· Problem Solver and To-Do attitude, ability to face technical challenges and drive solution.

Preferred Qualifications (Nice to have)

· Having worked in environment supporting 10000+ servers a plus.
· Multiple Application Support Experience a plus.
· ITIL and ITSM experience a plus.
· Global clients facing Support team experience a plus.
· Able to work within a Global team, prior experience a plus .
· Prior experience with Financial Institution a plus.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

About the role

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.

Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.

You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.

This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

What would you do at Fever?

• Act as a technical point of contact for incident management, triage, escalation, and resolution.
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
• Troubleshoot complex technical issues across our client-server architecture.
• Perform deep-dive investigations using logs, monitoring tools, and database analysis.
• Write and optimize complex SQL queries to resolve data-related issues.
• Investigate APIs, services, and backend flows to identify root causes.
• Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
• Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
• Help improve monitoring, alerting, and troubleshooting processes.

About you - Must have skills:

Technical mindset

• Proven experience in technical support, production support, troubleshooting, or similar roles.
• Excellent analytical and problem-solving skills.
• Experience working in production environments with exposure to critical incidents and on-call rotations.

Databases

• Strong understanding of PostgreSQL, MySQL, or other relational databases.
• Ability to write complex SQL queries and work with stored procedures.

APIs & Systems

• Knowledge of APIs, services, and client-server architecture.
• Experience working with RESTful APIs and JSON.
• Solid understanding of Unix/Linux environments.

Monitoring & Operations

• Familiarity with ticketing tools such as Jira or Zendesk.
• Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
• Understanding of incident management, triage, escalation, and root cause analysis processes.

Communication

• Professional proficiency in English (written and verbal).
• Experience collaborating with cross-functional and international teams.

Nice to have:

• Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
• Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
• Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
• Curiosity: An active GitHub account or open-source contributions.
• Academic: BSc degree in Computer Science, IT, or a relevant field.

Benefits & Perks

• Fever 40% discount: This discount is for personal use only
• Free Candlelight Event: This voucher is for single use only and is valid for 2 people
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. Fever pays it up to the Silver plan
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
• Life Insurance (Mapfre): We offer this insurance fully paid by Fever
• Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
• English Lessons: Provided by Babelia, 100% paid by Fever
• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

About the role

Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience.

Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide.

You’ll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform.

This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles.

What would you do at Fever?

• Act as a technical point of contact for incident management, triage, escalation, and resolution.
• Participate in on-call rotations and support critical production incidents (Sev1/Sev2).
• Troubleshoot complex technical issues across our client-server architecture.
• Perform deep-dive investigations using logs, monitoring tools, and database analysis.
• Write and optimize complex SQL queries to resolve data-related issues.
• Investigate APIs, services, and backend flows to identify root causes.
• Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence.
• Document technical workarounds, incident learnings, and contribute to our internal knowledge base.
• Help improve monitoring, alerting, and troubleshooting processes.

About you - Must have skills:

Technical mindset

• Proven experience in technical support, production support, troubleshooting, or similar roles.
• Excellent analytical and problem-solving skills.
• Experience working in production environments with exposure to critical incidents and on-call rotations.

Databases

• Strong understanding of PostgreSQL, MySQL, or other relational databases.
• Ability to write complex SQL queries and work with stored procedures.

APIs & Systems

• Knowledge of APIs, services, and client-server architecture.
• Experience working with RESTful APIs and JSON.
• Solid understanding of Unix/Linux environments.

Monitoring & Operations

• Familiarity with ticketing tools such as Jira or Zendesk.
• Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana.
• Understanding of incident management, triage, escalation, and root cause analysis processes.

Communication

• Professional proficiency in English (written and verbal).
• Experience collaborating with cross-functional and international teams.

Nice to have:

• Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus).
• Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes.
• Mobile: Familiarity with mobile products (Android and iOS) and design life cycles.
• Curiosity: An active GitHub account or open-source contributions.
• Academic: BSc degree in Computer Science, IT, or a relevant field.

Benefits & Perks

• Fever 40% discount: This discount is for personal use only
• Free Candlelight Event: This voucher is for single use only and is valid for 2 people
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. Fever pays it up to the Silver plan
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP, free of charge, as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
• Life Insurance (Mapfre): We offer this insurance fully paid by Fever
• Savings plan (SURA): The employee contributes 5% of the fixed salary, and Fever contributes another 5%
• English Lessons: Provided by Babelia, 100% paid by Fever
• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects in the Scaled Growth organization are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives and Field Solutions Architecture team helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of enterprise organizations across the Americas.

This role can be based remotely in São Paulo or Mexico City.

As an ideal candidate, you will have:

• 5 to 8  years of related industry experience, ideally 2 years of experience in a customer facing role
• Minimum of 2 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience implementing scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to work with a cross functional sales team to formulate and execute an end to end deal cycle
• A Bachelor’s degree or equivalent work experience
• Requires professional proficiency in both written and verbal English communication

You may also have:

• Experience developing, deploying, or supporting applications with any of the major cloud providers 
• Experience working in a technical pre-sales capacity 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journey and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 426174

MongoDB is building a world-class team in North America to create tooling that helps customers modernize their applications and migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise legacy workloads and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Code Generation and Data Migration team are critical in this journey, helping customers with schema modeling, code generation, initial data loads, and continuous data synchronization.

We're looking for a Senior Engineer with a strong background in computer science fundamentals, systems design, experience in the Java ecosystem, streaming systems, and data-intensive applications to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform, code generation and migration tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation and  building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React.You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers, product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.

This role will be based out of North America in the PST and MST zones only.

The ideal candidate for this role will have

• 2+ years of  engineering experience in backend systems, distributed systems, or core platform development
• Experience in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning
• Experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
• Experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
• Exposure to client-side technologies such as JavaScript and React is a plus
• Good understanding of algorithms, data structures and their time and space complexity
• Curiosity, a positive attitude, and a drive to continue learning
• Excellent verbal and written communication skills

Nice to Have

• Familiarity with cloud-native distributed systems (e.g., Kubernetes)
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL
• Contributions to relevant open-source projects

Position Expectations

• Contribute high-quality, well-tested backend code to the data migration engine and core components of our generative AI orchestration platform
• Collaborate effectively with Product Management, AI researchers and machine learning engineers and designers to build and deliver on the product roadmap
• Work to develop robust and efficient backend services that orchestrate AI functionalities
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration
• Participate actively in code reviews to enforce best practices and patterns
• Help troubleshoot and resolve complex technical issues in our distributed systems
• Give and solicit feedback on technical design documents and pull requests
• Perform tasks related to process such as CI/CD, quality, testing, etc 

Success Measures

Within the first three months, you will have:

• Familiarize yourself with the MongoDB database and aggregation language
• Familiarize yourself with the backend tech stack including Java, Spring Boot, and Kafka
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
• Started collaborating with your peers and contributed to code reviews

Within six months, you will have:

• Familiarised yourself with the rest of our the application modernization tool stack
• Delivered at least one large scale feature that spans the entire tech stack
• Reviewed and contributed to scope and technical design documents

Within 12 months, you will have:

• Become a key contributor to our backend stack, capable of taking on complex features independently
• Helped recruit and interview new members of the team
• Collaborated effectively with other teams at MongoDB on cross-functional projects

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 425547

We are looking for passionate technologists to join our Solution Consulting organization, to support our Customer Organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. 

In this role, you are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, consultants, software architects, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. 

You'll work closely with our Customer Success Managers and Relationship Account Managers to help customers solve business problems by leveraging our solutions. You'll become the trusted advisor to a wide range of customers from startups to the world's largest enterprise IT organizations.

This role will be based remotely in Mexico City or São Paulo. 

As an ideal candidate, you will have:

• 5+ years professional work experience within software development, consulting, Pre-Sales, or related fields.
• 2+ years of Pre-Sales experience with enterprise software 
• 2+ years of software development experience, with working knowledge and ability to code with one or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#)
• A mind for technology - we’ll teach you all about MongoDB and databases, but our customers and products are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Experience with or knowledge of scalable and highly available distributed systems 
• Excellent presentation and communication skills 
• The ability to be adaptive to an ever-changing environment, where you are constantly improving yourself, your team and (y)our processes
• High levels of organization in your workflows - you understand what it means to work with lots of customers and to prioritize and manage your time efficiently
• The ability to travel up to 25%
• A Bachelor’s degree in Computer Science, MIS or similar degree or equivalent work experience
• Requires professional proficiency in both written and verbal English communication

As an ideal candidate, you may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers
• Experience with database programming and data models
• A MongoDB Certification

What you do at MongoDB

• You confidently articulate the business value of MongoDB solutions
• You partner with our Customer Organization to help ensure success in accounts ranging from small startups to large enterprises 
• You align to support remote/onsite sales with activities such as technical discovery, demos, presentation, sizing, and documentation of technical decision criteria; working across a number of opportunities in parallel
• You implement and maintain technology toolkits to drive compelling demonstrations and POCs
• You advise customers on architectures, patterns, and strategies for making the best use of MongoDB
• You assess and diagnose issue within a customer environment to provide recommendations about MongoDB best practices
• You translate technical concepts and patterns into business benefits
• You will have the opportunity to help drive demand through participation in both industry-known trade-shows as well as account-based marketing events
• You demonstrate resilience and sound judgment in dealing with business challenges
• You have an ability to drive customer demand within a sales territory, by being self-motivated, proactive and understanding the importance of a strong sense of urgency
• You have situational awareness and react appropriately in group settings

What you will learn

• The rapidly expanding MongoDB product suite, including:
• Core database server
• Atlas (fully managed cloud database service)
• Atlas Data Lake
• Atlas Full-Text Search
• Realm
• Charts
• Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
• Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
• Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, event-driven architectures, DevOps, cloud, security
• Sales techniques and related soft skills - presentations, demonstrations, whiteboarding, discovery, objection handling
• Exposure to a wide variety of market verticals and broad spectrum of interesting use cases

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273424762

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers.

MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. 

We are looking to speak to candidates who are based in Mexico City for our hybrid working model.

As an ideal candidate, you will have:

• Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software
• Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
• Experience designing with scalable and highly available distributed systems in the cloud and on-prem
• Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
• Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership
• Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan
• The ability to travel up to 25%
• A Bachelor’s degree or equivalent work experience

You may also have:

• Experience selling databases and/or deploying applications with any of the major cloud providers 
• Experience with database programming and data models 
• Experience in data engineering or AI/ML projects
• Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks
• Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
• A MongoDB Certification
• A Cloud Provider Certification

What you do at MongoDB:

In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:

• Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
• Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
• Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
• Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
• Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction
• Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members 
• Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends

What you will learn:

MongoDB Product Suite Mastery:

• Core Database Server: Master the fundamentals and advanced features of MongoDB's core database
• Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts
• Relational Migrator: Learn to migrate from relational databases seamlessly

Market-Relevant Technologies:

• Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms
• Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes

Modern Architecture Design:

• Design Patterns and Methodologies: Embrace best practices in microservices, DevOps, cloud, and security
• Cutting Edge RAG and AI Architectures: Help customers on their generative AI journeys and working with industry leading partners in the space

Sales Techniques and Soft Skills:

• Effective Communication: Master presentations, demonstrations, and whiteboarding
• Client Interaction: Develop strategies for discovery and objection handling

Industry Insights:

• Diverse Market Verticals: Gain exposure to a broad spectrum of interesting use cases across various industries

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273399627

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe & informed:   

• We’re humans not robots  
• Customers always come first  
• We work better together  
• Simplicity is our strength  
• Our reputation is priceless  
• Hard work pays off 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

AlertMedia is looking for an experienced Database Engineer (Search Platform) with deep expertise in Elasticsearch at scale, relational databases (Postgres/MySQL), and modern search architectures including vector search, semantic search, hybrid search, and ranking strategies such as Reciprocal Rank Fusion (RRF).

This is a hands-on role focused on designing, operating, and evolving the data stores and search infrastructure that power AlertMedia’s real-time risk intelligence platform. You will play a critical role in how we index, query, rank, and retrieve signals across large-scale structured and unstructured datasets. We’re looking for someone who has built and operated production-grade search and database systems, understands distributed systems tradeoffs, and is comfortable owning complex data infrastructure end to end. We want you to shine by showing us real systems you’ve designed, clusters you’ve scaled, search architectures you’ve improved, and performance problems you’ve solved. We don’t do trick questions or whiteboard exercises.

Who you are:    

You are a pragmatic database engineer who thrives in a collaborative environment and enjoys working on systems that operate at scale in the real world.
You have significant experience designing, tuning, and operating Elasticsearch clusters in production, including large datasets, high ingest rates, and low-latency search requirements. You understand shard allocation, index lifecycle management, query optimization, cluster scaling, replication, and performance tuning. You also have strong experience with relational databases like Postgres or MySQL, including schema design, indexing strategies, query planning, and operational best practices.

You care deeply about:

• Building resilient, observable, and scalable data infrastructure
• Search relevance, performance, and correctness
• Data modeling and storage design
• Operational excellence and production reliability
• Clean, maintainable infrastructure and automation

You are comfortable working in Python and SQL, have experience with AWS infrastructure, and enjoy improving systems continuously.

What you get to every day:    

• Design, scale, and operate Elasticsearch clusters supporting large-scale ingest and low-latency query workloads
• Architect and optimize hybrid search systems, combining keyword search (BM25) with vector/semantic retrieval
• Implement and tune vector search, semantic search pipelines, and ranking strategies (e.g., RRF, rescoring, custom ranking logic)
• Improve indexing strategies, shard design, mappings, analyzers, and query performance
• Design and maintain relational database systems (Postgres/MySQL) supporting application and data workloads
• Partner with data engineering teams to ensure ingestion pipelines are optimized for search and database performance
• Monitor, troubleshoot, and optimize cluster health, capacity planning, scaling strategies, and cost efficiency
• Improve observability, alerting, backup/restore, disaster recovery, and operational best practices
• Contribute to architecture decisions around storage, indexing, retrieval, and relevance
• Operate in an Agile environment using tools like Git, JIRA, Jenkins, and Slack
• Help shape AlertMedia’s long-term data platform and search strategy
• Contribute to AlertMedia’s culture, values, and long-term technical vision

What you bring to the role: 

• Bachelor’s degree in Computer Science, Engineering, or related field (preferred)
• 3-4+ years of experience in database engineering, search engineering, or backend data platform roles
• Expert level hands-on experience with Elasticsearch at scale (cluster design, tuning, scaling, and operations)
• Experience designing and implementing vector search, semantic retrieval, hybrid search, and ranking strategies such as RRF
• Experience with AWS or other cloud platforms (required)
• Solid experience with relational databases such as Postgres or MySQL, including schema design and query optimization
• Strong understanding of search relevance concepts (BM25, analyzers, scoring, boosting, rescoring)
• Experience with high-throughput ingest systems and indexing pipelines
• Proficiency in Python and SQL 
• Strong organizational skills and ability to manage multiple pipelines and priorities
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally
• Ability and desire to work in a fast-paced, technically challenging environment
• English proficiency (written and oral) is required

Nice to Have

• Broader data engineering experience (data acquisition, ETL, streaming pipelines, Kafka/Kinesis/SQS)
• Experience with AI/ML pipelines, embeddings generation, or MLOps workflows
• Experience operating vector databases or ANN systems (FAISS, Milvus, OpenSearch vector, pgvector, etc.)
• Experience with large-scale data processing frameworks 
• Please note: AlertMedia does not sponsor applicants for work visas.

Why you’ll love working at AlertMedia:

• Competitive Base Salary (Bi-monthly payroll)
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program 
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy
• Additional Vacation Bonus
• Monthly Work-from-Home Stipend
• All Necessary Equipment Provided: Laptop, monitor and accessories
• Recognition & Rewards: We celebrate wins big and small
• Language Immersion Program with employees spread out across the globe (English, Spanish, etc...depending on your interest)
• Continuous Learning & Growth: From mentorship and tech talks to personalized 1:1 career development sessions, we’re deeply committed to investing in your professional journey
• Award Winning Culture: We're proud to be recognized as a BEST WORKPLACE FOR 10 YEARS IN A ROW
• The Work & People: We’re passionate about the meaningful work we do—and even more grateful for the incredible people we get to do it with!

About AlertMedia:

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Company Background

Our client is a company that delivers integrated software and tools for the agricultural business. As part of a leading global software group, the company supports the diversified grain industry and agricultural co-ops with best-in-class solutions covering business management, commodity management, agronomy, trading, patronage, and analytics.

Project Description

Own the end‑to‑end data flow for Data Analytics Platform (DAP). You will ingest XML data from AGRIS Web Services into Azure Blob Storage, orchestrate event‑driven transformation pipelines via Azure Functions and Databricks Jobs, model data using dbt on Databricks (medallion architecture: bronze → silver → gold), and deliver analytics‑ready datasets to Azure SQL Database and Luzmo. You'll also maintain multi‑tenant data isolation, automate deployments, and keep the platform performant and cost‑efficient.

Technologies

• Microsoft Azure
• Azure Blob Storage / ADLS Gen2
• Databricks (Delta Lake, PySpark, SQL Warehouses)
• dbt (dbt-databricks + dbt-sqlserver)
• Azure Functions (Python)
• Azure Event Grid
• Azure SQL Database
• Azure Key Vault
• Luzmo

What You'll Do

• Maintain and support Azure Functions pipelines (Event Grid → Databricks Jobs);
• Build and optimize Databricks notebooks for XML parsing and Parquet landing in DBFS/ADLS;
• Manage Auto Loader and incremental data ingestion processes;
• Design and maintain dbt models across medallion layers (bronze COPY INTO, silver current‑changes, gold incremental merge, staging/CDC to Azure SQL);
• Write custom macros and ensure data quality with dbt tests;
• Optimize schemas, indexes, and CDC merge pipelines in Azure SQL Database;
• Manage analytical views, RBAC roles, and Luzmo integration for BI consumers;
• Maintain tenant‑scoped DBFS mounts and data isolation;
• Configure backup, storage tiering, and define RPO/RTO targets, monitor pipeline health;
• Automate deployments using CI/CD tools (e.g., GitHub Actions);
• Implement monitoring, alerting, and optimize infrastructure and compute costs in Azure and Databricks;

Job Requirements

• 5+ years designing and building data solutions on Microsoft Azure;
• 2+ years with Databricks (Delta Lake, PySpark, SQL Warehouses);
• Strong experience with dbt (data build tool): incremental models, custom macros, multi‑adapter setups (Databricks + SQL Server);
• Expert‑level SQL skills: Databricks SQL for Delta Lake transformations and T‑SQL for Azure SQL Database performance tuning;
• Hands‑on experience with Azure Functions (Python) and event‑driven architectures (Azure Event Grid, Blob Storage triggers);
• Familiarity with medallion architecture patterns (bronze/silver/gold) and CDC (Change Data Feed) pipelines;
• Working knowledge of XML data parsing/ingestion at scale (PySpark XML processing);
• Strong understanding of Azure security fundamentals (Key Vault, RBAC, managed identities);
• Experience with multi‑tenant data platform design and tenant‑scoped data isolation;
• English level: B1+ (Intermediate) or higher;

Nice to Have

• Microsoft Certified: Azure Data Engineer Associate (DP‑203) or Databricks Data Engineer Associate;
• Experience with IaC (Bicep or Terraform) and CI/CD (GitHub Actions);
• Familiarity with BI platforms, particularly Luzmo, for provisioning datasets and self‑service reporting;
• Knowledge of Python for Databricks notebooks, Azure Functions, and utility scripts;
• Experience with cost‑governance / FinOps in Azure and Databricks;
• Exposure to SQLFluff or similar SQL linting/quality tools;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is a leading life insurance company, part of a global financial services group. The company provides a range of financial products, including annuities and life insurance, delivered through a large nationwide network of agents.

Project Description

The project focuses on ensuring quality and reliability of systems within the financial domain, including validation of business-critical workflows and data processing.

Technologies

• Python
• Azure
• SQL
• Databricks
• Automation frameworks

What You'll Do

• Perform manual testing of application features and workflows;
• Develop and maintain automation tests using Python;
• Work with existing automation frameworks and improve test coverage;
• Validate data and perform database checks using SQL;
• Collaborate with development and QA teams to ensure product quality;
• Identify, document, and track defects;

Job Requirements

• 3+ year of experience in QA;
• Experience with Databricks ecosystem;
• Experience working in Azure cloud environment;
• Good understanding of data pipelines and data platform architecture;
• Experience with Python for test automation;
• Understanding of automation frameworks;
• Experience working with SQL;
• Strong knowledge of manual QA practices;
• Attention to detail and analytical mindset;
• Ability to work in a team environment;
• English level: Upper-Intermediate (B2) or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Project Description

We are looking for a motivated Data Engineer to join our growing data team. This is a great opportunity for someone early in their career to gain hands-on experience with modern data technologies. You will collaborate closely with senior engineers and analysts to build, maintain, and optimize scalable data pipelines and infrastructure.

Technologies

• SQL (PostgreSQL, MySQL or similar)
• Python (or another scripting language)
• Basic knowledge of cloud platforms (AWS, GCP, or Azure) is a plus
• Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus

What You'll Do

• Assist in the design, development, and maintenance of scalable data pipelines;
• Support data integration from various sources (databases, APIs, flat files);
• Help ensure data quality, consistency, and reliability;
• Collaborate with data analysts and data scientists to understand data requirements;
• Participate in code reviews and contribute to technical documentation;
• Monitor and troubleshoot data workflows, resolving issues as they arise;

Job Requirements

• 1+ years of practical experience or relevant internship in a data-focused role (preferred);
• Bachelor’s degree in Computer Science, IT, Mathematics, or a related field (or equivalent practical experience);
• Basic knowledge of SQL and relational databases (e.g., PostgreSQL, MySQL, SQL Server);
• Familiarity with at least one programming language (preferably Python);
• Understanding of ETL concepts and data warehousing fundamentals;
• Eagerness to learn new technologies and best practices in data engineering;
• Strong problem-solving skills and attention to detail;
• Effective communication and teamwork abilities;
• English level: Intermediate (B1) or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Project Description

We are looking for an experienced Data Engineer with deep expertise in Databricks to join our advanced analytics and data engineering team. The ideal candidate will play a key role in designing, building, and optimizing large-scale data solutions on the Databricks platform, supporting business intelligence, advanced analytics, and machine learning initiatives. You will collaborate with cross-functional teams to deliver robust, scalable, and high-performance data pipelines and architectures.

Technologies

• Databricks (including Spark, Delta Lake, MLflow)
• Python/Scala
• SQL
• ETL concepts
• Distributed data processing
• Data warehousing
• Cloud Platforms & Storage

What You'll Do

• Lead the design, development, and deployment of scalable data pipelines and ETL processes using Databricks (Spark, Delta Lake, MLflow);
• Architect and implement data lakehouse solutions, ensuring data quality, governance, and security;
• Optimize data workflows for performance and cost efficiency on Databricks and cloud platforms (Azure, AWS, or GCP);
• Collaborate with data scientists, analysts, and business stakeholders to understand data requirements and deliver actionable insights;
• Mentor and guide junior engineers, promoting best practices in data engineering and Databricks usage;
• Develop and maintain documentation, data models, and technical standards;
• Monitor, troubleshoot, and resolve issues in production data pipelines and environments;
• Stay current with emerging trends and technologies in data engineering and Databricks ecosystem;

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field;
• 5+ years of experience in data engineering, with at least 2 years of hands-on experience with Databricks (including Spark, Delta Lake, and MLflow);
• Strong proficiency in Python and/or Scala for data processing;
• Deep understanding of distributed data processing, data warehousing, and ETL concepts;
• Experience with cloud data platforms (Azure Data Lake, AWS S3, or Google Cloud Storage);
• Solid knowledge of SQL and experience with large-scale relational and NoSQL databases;
• Familiarity with CI/CD, DevOps, and infrastructure-as-code practices for data engineering;
• Experience with data governance, security, and compliance in cloud environments;
• Excellent problem-solving, communication, and leadership skills;
• English: Upper Intermediate level or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Sep 25, 2025 12:50

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Remote

ID: OPP00051-1

Responsibilities and Duties

• Digest requirement from product team and lead the elaboration of high level design for high availability, performance and scalability features for cloud systems; 
• Raise and discuss trade-offs of different design approaches elaborating detailed design documents; 
• Implement solution from coding to testing to production deployment support; 
• Follow agile processes and participate actively in all development phases.

Essential Skills 

• Experience with Golang (Go) programming language;  
• Extensive experience with modeling, producing and consuming web services based APIs (RESTful or SOAP based); 
• Experience on Cloud Service Orchestration; 
• Experience with Cloud Development; 
• Experience with backend systems development; 
• Proven proficiency with object-oriented software development; 
• Proven experience on complex architectural design for cloud-based applications; 
• Design Patterns; 
• Experience with SQL and NoSQL databases such as PostgreSQL, SQL Server, Oracle, MongoDB, Cassandra. 

Highly Desirable Skills 

• Competent in one or more programming language(s): Go (Golang), Python, Node, C#, C and C++, Java; 
• Knowledge on testing (Unit Test, Feature Test, Integration); 
• Knowledge of cloud platforms and technologies including Google Cloud, Aws, Azure; 
• Experience working with Kubernetes and OpenShift; 
• Exposure to and/or experience with Serverless applications; 
• An understanding of software design patterns, pipeline automation and software testing principles and methodologies; 
• Familiar with designing, coding, deploying and debugging microservices applications; 
• Strong Scripting and automation skills; 
• Passionate about solving problems in code; 
• Is proactive and easily trouble shoots and resolves issues relating to customer service, product, process and tools; 
• Comfortable with Linux Environment and shell scripting.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information

Experience: +5 years

Job Mode: Full-time

Work Mode: Remote

ID: 21306

Responsibilities and Duties

Co-design, prepare and deliver KPIs, helping commercial areas and sales organization to measure they performance interconnecting available data with a well designed KPIs strategy.

1. Design and develop requested KPIs from different areas / countries
2. Define and implement initiatives to improve the information homologation and standardization
3. Propose and implement new opportunities to obtain valuable information that can improve the customer experience.

Position challenges: Manage and coordinate several teams from different countries, cultures, backgrounds and expectations Maintain a constantly evolving model with all project's information

Qualifications and Skills

• Academic Background: Analytics Bachelor Degree or similar, +2 years in digital adoption areas or similar
• Areas of expertise: Commercial, Customer Experience, Process & IT, Analytics, Digital tools Technical
• Skills required by role: Software skills for data collection and presentation, Advanced Excel, Statistical programming knowledge, Ability to articulate data-driven decisions, ability to summarize and present data, well versed in the latest innovations and trends in the market related to data manipulation product and services. SQL / Snowflake is a must
• Hard Skills: Data Modeling – Snowflake DB (SQL), Excel, SQL
• Soft Skills: Decision making, Problem Solving, Resilience & Adaptability, Strategic Thinking & Execution, Teamwork & Collaboration, Time Management

About Encora 

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. 

NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiencia como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de alto valor para nuestros clientes.

Estamos en búsqueda de Desarrollador .NET Jr

Requerimientos:

• Ingeniería de Software o a fín
• Modalidad hibrida en San Pedro Garza García, NL
• Experiencia de 6 meses a 1 con .NET y API

Responsabilidades Clave:

• Apoyo en desarrollo: Colaborar en la escritura de código limpio y eficiente utilizando C# y el framework .NET.
• Gestión de Datos: Apoyar en la creación de consultas, scripts y mantenimiento de bases de datos relacionales con SQL Server.
• Pruebas y QA: Ejecutar pruebas unitarias y documentar errores para asegurar la calidad de las entregas.
• Aprendizaje Activo: Participar en sesiones de revisión de código (code reviews) y capacitaciones técnicas internas.
• Documentación: Mantener actualizada la documentación técnica de los procesos y módulos desarrollados.
• Ecosistema .NET
• Conocimiento básico de C# (Programación Orientada a Objetos: clases, interfaces, herencia).
• Noción de arquitecturas web (ASP.NET MVC o Web API).
• Bases de Datos (SQL)
• Capacidad para realizar consultas básicas (SELECT, JOIN, GROUP BY).
• Entendimiento de la integridad referencial y diseño de tablas.

Ofrecemos:

• Esquema 100% nominal 
• Prestaciones de Ley 
• Vales de despensa 
• Beneficios adicionales 
• Plan de Desarrollo Profesional 
• Colaboración multicultural

Te invitamos a conocernos en http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

Ximena Ramirez
#LI-XR1

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Join our dynamic team as a CX Data Analyst and play a pivotal role in transforming customer experience through data-driven insights. In this role, you will harness the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty. Your work will directly impact our mission to deliver exceptional service, making every customer interaction meaningful. 

Job Responsibilities:

• Serve as the primary contact for the Support organization for any data-related inquiries, providing timely, actionable insights to drive decision-making and improve customer service outcomes

• Utilize a suite of tools including Salesforce, Zendesk, Snowflake, Superset, and Level AI to analyze customer interactions and behaviors, translating complex data sets into understandable and actionable strategies

• Work cross-functionally with the data analytics team, ensuring a cohesive approach to data collection, analysis, and reporting that meets the diverse needs of stakeholders throughout the organization

• Develop and maintain comprehensive dashboards and reports integrating data across platforms, providing a 360-degree view of customer experiences and support interactions

• Spearhead projects to forecast customer behaviors and trends, leveraging predictive analytics to inform proactive support strategies and enhance customer satisfaction

• Other duties as required

About You:

• Passionate about using data to drive improvements in customer experience

• Skilled in analyzing complex datasets with tools like Salesforce, Zendesk, Snowflake, Superset, and Level AI

• Excellent at communicating complex data insights in a clear, actionable manner

• A collaborative team player who excels at working across departments

• Constantly seeking new ways to leverage data for better decision-making

• Detail-oriented, with a knack for managing multiple projects efficiently

• Adaptable, thriving in fast-paced environments and quickly responding to changing needs

Qualifications:

• 2-3 years of experience in data analysis, market research, or a related field

• Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience

• Proficiency in utilizing BI tools like Snowflake and Preset for data analysis

• Proficient in SQL, Salesforce, Excel and G-Suite (Slides, Sheets, Docs)

• Experience translating data into actionable insights

• Strong analytical problem-solving skills

• Excellent communication skills, both written and verbal, ability to build out effective presentations and share insights

• Embrace a proactive and adaptable approach, willing to take risks, explore innovative methods, and learn from failures

• Display curiosity, demonstrating a strong desire to learn and contribute value to all aspects of the OpenTable business

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

***The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office three days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-Hybrid

Technical Support Engineer

This role focuses on helping customers succeed with Smartly’s platform by resolving complex technical issues and improving overall product experience. You will work closely with Product and Engineering to investigate problems, support new feature rollouts, and ensure customers can rely on Smartly in their day-to-day operations. Your work directly impacts customer satisfaction and product quality.

What You Will Do

• Provide timely, high-quality technical support to customers using the Smartly platform
• Troubleshoot and resolve complex technical issues, including bugs and performance concerns
• Act as a liaison between customers, Product, and Engineering to ensure clear communication and effective resolution
• Reproduce, analyze, and document bugs, ensuring accurate prioritization and escalation
• Manage critical customer escalations with urgency and clear communication
• Develop expertise in marketing APIs (Meta, Google, TikTok, Snapchat, Pinterest) and Smartly’s platform
• Contribute to product improvements by sharing customer feedback and recurring issues
• Support product launches (Alpha/Beta) and help validate new features
• Mentor team members and contribute to internal documentation and knowledge sharing

What We Are Looking For

• Strong experience in technical support within a customer-facing environment, ideally in SaaS
• Proven troubleshooting and problem-solving skills, including root cause analysis
• Hands-on experience with SQL and JSON
• Familiarity with REST APIs, HTTP fundamentals, and web application architecture
• Ability to replicate, document, and escalate technical issues clearly and effectively
• Strong written and spoken communication skills in English
• Comfortable working independently and navigating ambiguous situations
• Availability to work Americas hours

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you'll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is committed to being a great place for growth-minded individuals to thrive. Explore more in our Culture Handbook!

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

What we are looking for:

We value proactive, self-directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.

Key Responsibilities:

• Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end-to-end, ensuring timely resolution of product functionality, configuration, and data-related problems.
• Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs, running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
• System Configuration & Integration Support:  Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
• Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self-service.
• Cross-Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to escalate complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
• Incident Management & Continuous Improvement: Communicate proactively with customers regarding ongoing issues. Lead or contribute to post-mortems for critical incidents, identifying root causes and driving preventive improvements across processes and systems.

Required Skills & Qualifications:

• Technical Proficiency
• Experience with ticketing systems (e.g., Jira or similar)
• Strong SQL skills for querying and analyzing data
• Familiarity with API testing tools (e.g., Postman) and scripting languages such as bash
• Ability to analyze application logs and debug issues
• Strong ability to understand complex SaaS products, configurations, and integrations.
• Demonstrated ability to identify root causes, detect patterns across issues, and propose effective, scalable solutions
• Excellent written and verbal communication skills. Ability to clearly explain complex technical topics to both technical and non-technical stakeholders.
• Experience: 3–5 years of experience in technical support, application support, or customer-facing technical roles
• Experience in B2B environments is a plus

#LI-DC1

As a key member of the Quality Assurance team, you will be responsible for ensuring the reliability, performance, and security of our software products. You will design, develop, and execute comprehensive test plans that allow our development teams to ship high-quality code with confidence and speed.

Key Responsibilities

• Quality Strategy: Develop and implement robust test strategies and test cases for new and existing features.
• Test Automation: Design, write, and maintain automated test scripts (UI and API) to increase testing efficiency and coverage.
• Agile Collaboration: Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) to provide "QA perspective" from the start of the development cycle.
• Defect Management: Identify, document, and track software defects to resolution using bug-tracking tools (e.g., Jira).
• Cross-Functional Communication: Communicate effectively with developers, product owners, and stakeholders to clarify requirements and report on software health.
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality and rapid feedback loops.
• Root Cause Analysis: Perform thorough regression testing and root cause analysis when bugs are identified in production.
• Continuous Improvement: Proactively suggest improvements to the development process to prevent defects before they occur.
• Soft Skills: Demonstrate a detail-oriented mindset, professional curiosity, and a "quality-first" attitude.

Requirements

• Experience: Proven experience in Software Quality Assurance (Manual and Automated testing).
• Language: English proficiency is mandatory.
• Programming Skills: Proficiency in at least one programming language (e.g., Java, Python, or JavaScript) for automation purposes.
• Testing Frameworks: Hands-on experience with automation tools such as Selenium, Cypress, Playwright, or Appium.
• API Testing: Experience testing RESTful APIs using tools like Postman, SoapUI, or RestAssured.
• Databases: Basic to intermediate knowledge of SQL for data validation and backend testing.
• Version Control: Proficiency in Git and/or BitBucket.
• Documentation: Excellent skills in writing clear, concise, and comprehensive test plans and bug reports.

Preferred Qualifications (Pluses)

• Experience with Performance/Load Testing (e.g., JMeter, Locust).
• Knowledge of Security/Penetration Testing principles.
• Experience with Cloud Infrastructure (AWS, Azure, or GCP).
• Familiarity with Docker and Kubernetes for managing test environments.

LI-DC1

#LI-KG1 #LI-REMOTE

POSITION SUMMARY

Own Workday integrations end-to-end, driving reliable data flow and scalable system design. Elevate architecture standards while bridging technical and business stakeholders. Enable high-quality user experiences through automated testing, reporting, and AI-driven insights. The Workday Integrations & Data Specialist is responsible for designing, building, and maintaining integrations between Workday and internal or third-party systems. This role ensures accurate, secure, and timely data flow across HR, payroll, finance, IT, and benefits platforms while supporting reporting, automation, AI-enabled insights, and scalable system design.

This role partners closely with HRIS, IT, Finance, Payroll, Core HCM architects, and external vendors to ensure Workday functions as a reliable system of record within a cohesive technology ecosystem. This is a remote position that offers the opportunity to make a meaningful impact in a dynamic, fast-paced fintech environment. EarnIn offers excellent employee benefits, including healthcare, internet and cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our headquarters in Mountain View. Our salary ranges are determined by role, level, and location. 

WHAT YOU'LL DO 

Workday Integrations & Data Management

• Design, build, test, and maintain Workday integrations using tools such as EIB, Core Connectors, Workday Studio, and APIs

• Manage integrations across payroll, benefits, identity management, finance systems, data warehouses, and other HR platforms

• Ensure data integrity through transformation logic, mapping, and bulk data operations

Monitoring, Reporting & Data Delivery

• Monitor integrations, troubleshoot failures, and resolve data discrepancies

• Develop and maintain reporting, data feeds, and pipelines to support HR, Finance, and business intelligence platforms

• Proactively identify issues using logs, reporting, and automated alerts

Architecture, Automation & AI

• Act as a bar raiser for integration and data architecture, promoting best practices in scalability, performance, cost efficiency, and user experience

• Drive architectural decisions that balance cost, performance, and end-user experience

• Identify and implement automation and AI-enabled solutions to improve data quality, anomaly detection, and operational efficiency

• Partner with engineering and data teams to support AI-ready data pipelines

Testing, Validation & User Experience

• Support cross-functional testing and validation efforts through automated reporting, data checks, and failure detection

• Partner with functional teams (e.g., Talent, Payroll, Benefits) to enable effective test plans and issue identification

• Contribute to a high-quality user experience by ensuring data accuracy and system reliability across workflows

Collaboration & Communication

• Partner with Core HCM architects and business process administrators across SKUs, including Talent and Advanced Compensation, to ensure cohesive, end-to-end system design

• Translate complex technical concepts into clear insights for non-technical audiences

• Collaborate across HR, IT, Finance, and vendors to align solutions with business needs

Security & Compliance

• Ensure integrations meet security, privacy, and compliance standards

• Manage secure data transfers and authentication methods across systems

WHAT WE'RE LOOKING FOR 

• 1+ years of experience with Workday integrations and tools such as Workday Studio, EIB, Core Connectors, Workday Web Services / APIs

• Experience integrating Workday with systems such as: ADP / global payroll vendors, Okta/identity management, Greenhouse/ATS, Benefits Providers (IE, Navia, Bswift, etc.), and Finance Systems (IE, Pigment, Netsuite, Zip, Navan, etc.) 

• Knowledge of data formats such as XML, JSON, CSV

• Experience with integration technologies such as REST / SOAP APIs, SFTP

• Knowledge of SQL 

• Data analysis skills

• Familiarity with AI/ML concepts or tools applied to data workflows (e.g., anomaly detection, automation, or data enrichment)

• Experience with data validation and troubleshooting

• Strong ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders

• Strong problem-solving ability, experience with uncovering root causes, and executing action plans rapidly and thoughtfully. 

• Experience with HR data governance is a plus

• Experience working with or supporting AI-enabled data platforms, pipelines, or analytics tools is a plus

• Exposure to tools like Python, dbt, or modern data platforms is a plus

• 2+ years of experience working with a Workday implementation partner (e.g,. Topbloc, Deloitte, Accenture) is a plus 

#LI-Remote

Your Role:

Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity: 

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Troubleshoot, analyze and address customer technical inquiries and  ensure timely problem resolution
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyzing vulnerability scan results, system audits, and log events
• Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees
• Continually review personal performance metrics to ensure goals are consistently met
• May perform other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need:

• Fluency and ability to explain technical concepts in English and Spanish
• Must be located in Mexico
• Bachelor’s degree in a technical field or equivalent experience
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
• Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience.
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
• Strong analytical and problem-solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Ability to work hours supporting the US Eastern/LATAM time zones

And Ideally:

• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc.)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
• Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
• Fundamental understanding of programming languages
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc.)
• Experience with or understanding of Certificates and CA’s
• Basic understanding of reviewing PCAPs with tools such as Wireshark

#LI-Remote

#LI-MM1

Data Analyst SME — AI Workflow Training

Analysts everywhere are figuring out AI in real time — sometimes well, often messy. Study.com is building the training that gets working analysts up that curve, and we're looking for a practitioner-teacher to help shape it.

This is a remote contract role up to 20 hours per week. You'll work alongside our content team to design, structure, and produce training that helps real analysts (why: the word “real”) integrate AI into their day-to-day workflows. We want someone with a strong point of view and a track record of teaching others — not just a producer executing a spec.

What you'll do

• Partner with our content team to shape the curriculum —share expert judgment on what working analysts actually need to learn, and advise on the tools and features required to teach AI-assisted analysis effectively.
• Design step-by-step walkthroughs and record video demos that show AI tools applied to real analyst workflows
• Distinguish features (things AI lets you do that you couldn't before) from efficiencies (things AI lets you do faster) — and help us teach the difference
• Pressure-test course content for skills alignment: does this cover what a learner actually needs to complete the task? What's missing, mis-sequenced, or tangential?
• Record, edit, and deliver publish-ready instructional videos per our format and quality specs

Must-haves

• 5+ years of hands-on Data Analyst experience in industry (not purely academic), currently working in the field or with hands-on experience within the last 2 years
• Demonstrated experience teaching, mentoring, or training other analysts (bonus if this is on AI tooling or integration)
• Show us your work: a portfolio of instructional video — walkthroughs, recorded trainings, talks, internal demos, a YouTube channel, anything that proves you've made teaching content before
• Production self-sufficient: you own (or have access to) your preferred screen recording and editing tools — Camtasia, Loom, OBS, ScreenFlow, your call — and can deliver edited, publish-ready files without us providing software or hardware
• Teaching presence on mic or on camera: you pace narration so a learner can follow, don't bury the lesson in filler, and sound like an instructor who's done this before
• You can point to specific analyses where AI tools changed how you worked — and articulate where they helped vs. where they didn't
• Proficiency in SQL (intermediate to advanced), Python or R, and at least one BI tool (Tableau, Power BI, Looker, or equivalent)
• Strong written communication: clear, accurate, well-organized

Bonus

• Experience designing or delivering structured training programs (curriculum design, learning objectives, assessment)
• Exposure to 2+ industry verticals (finance, healthcare, marketing, ops, SaaS, etc.)
• Working knowledge of statistical concepts: distributions, hypothesis testing, regression, A/B testing
• Advanced Excel or Google Sheets
• Bachelor's preferred — quantitative or technical field (Statistics, CS, Economics, Math, or related) — or equivalent professional experience.

How to Apply

Along with your résumé, please send a 2–3 minute Loom (or similar) walking us through one analyst workflow where you used AI tools. Show us how you think, not just what you've shipped.

About the Team

Our Ads & Promotions Operations team operates at the intersection of e-commerce, marketing, and advertising. We ensure our promotional and advertising campaigns deliver high-quality experiences for consumers and merchants while driving performance for advertisers. In this role, you will be directly responsible for managing our promotional & advertising campaigns across our restaurant business by working cross functionally with our sales, product and engineering teams..

About the Role

As a promo operations associate, you will support the integrity and scalability of DoorDash’s advertising programs by building full-serve promotions, assisting during the QA process and monitoring live campaigns to ensure they reach our customers’ and merchants’ expectations.

In this role, you will…

• Own rapid-turn promo campaigns for enterprise and midmarket restaurants
• Partner cross-functionally with our account teams across our restaurant business to ensure campaigns are executed flawlessly
• Navigate a bifurcated campaign management system as we adopt a brand new Ads Manager flow while continuing to incorporate features from our internal legacy software
• Leverage SQL to extract, manipulate, and analyze large datasets to support campaign performance tracking and operational decision-making
• Assist with data entry projects to drive our migration and adoption of Ads Manager
• Work with product and engineering, using data and operational feedback to drive product improvements which directly improve campaign accuracy, efficiency, and the launch new features
• Use new AI-supported tools to create process improvements to drive more efficient workflows with cross-functional teams

You’re excited about this opportunity because you will…

• Operate- You’re not afraid to dig deep into the technical and operational details, troubleshoot issues, and become an expert in new tools and workflows as the company continues to innovate and grow.
• Build- You enjoy building & maintaining processes that improve accuracy, efficiency, and scalability for campaign operations.
• Analyze- You’re comfortable translating complex data into clear, actionable recommendations that improve campaign accuracy, efficiency, and overall business impact.
• Partner- You thrive in cross-functional environments and can collaborate effectively with Sales, Product, Engineering and Marketing teams.
• Manage- You can balance multiple workstreams simultaneously, utilize cutting edge AI-driven tooling, maintain strong organization, and deliver clear and actionable insights.

We’re excited about you because…

• You have 2+ years of experience in scaled ad operations, digital advertising, data entry, or data audit; high growth startup experience preferred.
• You have excellent communication skills, can manage effectively in a matrixed environment and can move quickly to balance and reprioritize campaigns based on changing information.
• You have 2+ years of experience with writing SQL queries, diagnosing data and creating dashboard cross functional partners will utilize
• You are extremely organized and detail-oriented, with the ability to manage high volume in a fast-paced environment while maintaining our best in class quality expectations.
• You have a strong ability to work autonomously to troubleshoot issues, communicate to cross-functional stakeholders, escalate when required, and drive campaign issues to full resolution.
• You’re a self-starter who thrives in changing environments and is eager to expand your skill set.

Nice to haves

• You have experience editing SQL queries
• You have design experience with industry leading tools such as Figma and Photoshop
• You have experience driving product improvements with product, engineering, and other cross-functional teams
• You have utilized AI tools in the past like Claude, ChatGPT or Gemini to improve and enhance your workflows
• You have experience pulling reports from Salesforce, Sigma, Tableau, or another data

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.

You’re excited about this opportunity because you will…

• Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
• Drive change management initiatives to ensure smooth transitions downstream and within your team.
• Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
• Lead efforts to improve and scale daily operations, making operations more efficient and effective.
• Oversee and run pilot projects within your team to test and implement new strategies.
• Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
• Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
• Provide input and contribute to the development of team strategies to drive success.
• Participate in and support organization-wide initiatives aimed at achieving overarching goals.
• Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.

We’re excited about you because…

• You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding 
• You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
• You enjoy diagnosing issues and developing creative approaches to solving challenges.
• You thrive in a fast-paced, demanding environment.
• You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
• You are good at prioritizing competing priorities and delegating work to your team members.
• A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
• Over 5 years of experience in operations, customer service, or other relevant fields.
• Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
• Experience with SQL or similar query languages to search internal databases.
• Proven track record of supporting teams in setting and achieving targets.
• Prior experience supporting direct reports with career growth and performance.
• Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMart is our first-party offering which serves as a fulfillment platform for DoorDash customers when they need essential items in a hurry – including groceries, household essentials, local favorites and so much more. We have sites all over the country and are expanding the selection we carry and services we offer our customers today!

About the Role

We are hiring a Delivery Team Lead to join the DashMart Supply Chain team, focused on overseeing inbound deliveries and driving strong on-time performance across our vendor network. You will lead and manage a 4-5 person team responsible for vendor outreach, real-time delivery updates, and cross-functional coordination between our sites and vendors. You will build a deep understanding of vendor performance and internal workflows and apply that knowledge to strengthen vendor accountability, improve team processes, and highlight key drivers of on-time delivery degradation. 

You’re excited about this opportunity because you will…

• Lead on-time delivery initiatives – Own OTD reporting and drive measurable improvement in on-time delivery for our top vendors, developing longer-term approaches to sustainably improve performance
• Manage and mentor a team of Delivery Specialists – Develop talent, set team goals, and coach team members to strong execution
• Strengthen vendor partnerships – Elevate vendor accountability and collaboration to drive consistent on-time performance and reduce delivery variability
• Build and improve operations – Identify, refine and scale processes for our team’s daily operations. Identify systemic root causes and design scalable process improvements across our network.
• Collaborate cross-functionally – Work closely with local operations, vendor management, demand planning, and inventory management to align on goals and execute initiatives
• Analyze – Use data to guide decisions at both the strategic and operational levels, leveraging SQL, dashboards, and google sheets

We’re excited about you because…

• You have an ownership mindset: You take responsibility for outcomes, balancing attention to detail with the ability to step back and identify broader trends and opportunities.
• You’re analytical: You use data to inform decisions, challenge assumptions, and drive clarity.
• You’re a problem solver: You have a talent for synthesizing complex problems and can independently translate high level goals into actionable plans for your team.
• You’re an effective communicator: You seamlessly relay information between external partners and internal teams, ensuring alignment, clear expectations, and end-to-end execution.

Qualifications

• 3+ years of experience in supply chain, operations or a related field, including experience managing two or more direct reports 
• Strong experience communicating with and managing external vendors or partners
• Excellent written and verbal communication skills
• Comfortable working with data tools (e.g., Excel, SQL, dashboards) to analyze performance and inform decisions
• Bachelor’s degree required 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Dasher Growth Marketing team is focused on building and nurturing our Dasher base by building a relationship with our couriers and providing them with an engaging and relevant cross-channel experience. The Dasher Growth Marketing team at DoorDash is growing rapidly and it is expected this person will be a leader on the team, help develop our marketing approach, and grow their career as the team expands.

About the Role

We’re looking for a talented and driven Senior Associate, Dasher Performance Marketing with strong experience in creative optimization for paid channels to support and scale a world-class Dasher acquisition program. This is a hands-on, Media Ops–grounded role focused on execution, creative performance analysis, and operational excellence.

You’ll have an immediate impact by owning creative performance analysis, reporting, and trafficking across our main paid media channels throughout  the U.S., Canada, Australia, and New Zealand. You’ll manage a high-performing creative acquisition program with support from our U.S.-based team, solving complex problems and making strategic recommendations that directly drive Dasher growth.

Based in Mexico City (CDMX), you’ll be among the first marketing hires in our local office. You’ll also partner closely with platforms like Meta, TikTok, Google, and Snapchat to test new products, implement new creative strategies and unlock scalable growth opportunities.

You will report directly to our Manager, Dasher Performance Marketing (CDMX).

You’re excited about this opportunity because you will…

• Be part of the founding DoorDash team in our Mexico City office, helping shape how Media Ops and performance marketing operate locally.
• Own creative performance across paid channels (especially Paid Social) for Dasher acquisition, ensuring we hit performance targets while continuously improving creative effectiveness.
• Serve as the single-threaded owner of creative performance insights, translating data into clear, actionable recommendations for both media and creative teams.
• Measure a structured, hypothesis-driven creative experimentation roadmap—including:
• A/B and multivariate creative tests (concepts, hooks, formats, messaging, and CTAs)
• Creative-driven optimization and algorithm tests in partnership with media channel owners
• Translate creative performance data into production guidance by identifying winning patterns in messaging, visuals, angles, and formats, and turning those learnings into clear feedback for designers, agencies, and traffickers.
• Work day-to-day with media teams, creative agencies, platform partners, and traffickers to:
• Build and refine creative briefs grounded in performance insights
• Own creative trafficking, QA, naming conventions, and flighting for both always-on refreshes and specialized campaigns
• Quickly launch, iterate, and scale winning assets while maintaining clean test hygiene
• Build and maintain performance reporting and monitor key metrics such as CPA, CPC, CVR, CTR, flagging risks and opportunities early.
• Partner cross-functionally with creative, growth, analytics, and local teams to align on goals, share learnings, and feed creative insights back into broader strategy.

We’re excited about you because…

• You are proficient in English (written and spoken) and comfortable presenting performance results and recommendations to a variety of stakeholders.
• You have 4+ years of experience in performance marketing, paid media, or creative optimization roles, ideally focused on acquisition.
• You have direct, hands-on experience with:
• Paid Social media buying and optimization (Meta, TikTok, Snapchat, Pinterest, etc.)
• Creative testing and experimentation, either in-house or at an agency
• You are highly analytical about creative and comfortable working deeply in data:
• Very strong in Excel / Google Sheets
• Deep familiarity with performance metrics such as CPA, CPC, CVR, CTR
• Able to build structured analyses that explain why creative worked and what should happen next
• You are operationally strong and comfortable following and helping manage cross-functional workflows within a Media Ops environment.
• You have creative fluency—you can evaluate ad concepts, messaging, hooks, and formats and provide clear, actionable feedback, even if you’re not producing creative yourself.
• You enjoy collaborating with creative teams and agencies – you can speak both “data” and “creative,” and you’re skilled at turning numbers into simple, inspiring direction.
• Preferred: Experience with web & app tracking / attribution (e.g., MMPs, pixels, server-side tracking).
• Preferred: SQL knowledge (or a strong desire to learn) to dig into cohort, funnel, and LTV analyses.
• Preferred: Experience working on multi-sided marketplace businesses, understanding supply/demand dynamics and quality of acquired users/partners.

Sobre el equipo

Como uno de los equipos operativos clave de DoorDash, Experiencia del Cliente y Operaciones de Soporte garantiza que, cuando surjan inconvenientes en la trayectoria final, siempre haya alguien disponible para solucionarlos. Nuestro equipo diseña y gestiona una creciente red global de centros de soporte para ofrecer la mejor experiencia posible a nuestros clientes, con el objetivo final de brindar un servicio excepcional de manera confiable.

Sobre el puesto

Estamos en búsqueda de un Representante de Experiencia para Comerciantes Senior que trabaje en estrecha colaboración con nuestros comerciantes de alto valor dentro de una cartera asignada, ayudándolos a resolver sus problemas más urgentes y mejorando su experiencia en la plataforma de DoorDash mientras seguimos expandiendo nuestra red de logística.

Como Representante de Experiencia para Comerciantes Senior desempeñará un papel crucial dentro del equipo de soporte a comerciantes, proporcionando un punto de contacto directo para todas sus necesidades de asistencia y garantizando su éxito en la plataforma de DoorDash. Construirás relaciones duraderas con los comerciantes a través de un excelente servicio al cliente y una resolución estratégica de problemas. Además, colaborarás con los dueños de cuentas y serás su contacto de soporte dentro de una cartera asignada. Formarás parte de un nuevo programa que busca posicionar el soporte como un factor diferenciador en el mercado mediante un servicio de alta calidad y atención personalizada.

Aspectos Destacados del Puesto

• Posición de tiempo completo
• Pago semanal (todos los viernes)
• Contrato directo con DoorDash

Compensación y Bonos

• Sueldo base: $18,000 MXN mensuales (brutos)
• Bono de bienestar mensual: $1,000 MXN
• Vales de despensa mensuales: $1,000 MXN
• Bono por desempeño: Hasta $5,000 MXN

Beneficios Adicionales

• Días personales pagados, además de los días de vacaciones por ley
• Equipo de trabajo para home office proporcionado
• Seguro de vida
• Aguinaldo: 15 días
• Fondo de ahorro: 10%

Seguridad Social y Cobertura Médica

• IMSS
• Servicio de ambulancia: 5 eventos gratuitos
• Asistencia médica a domicilio: 2 eventos gratuitos, servicios posteriores con tarifas preferenciales
• Orientación médica 24/7: Consultas telefónicas gratuitas todo el año
• Asistencia psicológica: Primera consulta gratuita, tarifas preferenciales en sesiones adicionales
• Asesoramiento nutricional ilimitado: Disponible de lunes a sábado, de 9:00 AM a 9:00 PM
• Servicio de enfermería a domicilio
• Programa de atención dental y visual

Te entusiasmará esta oportunidad porque podrás…

• Colaborar y resolver problemas clave para comerciantes dentro de una cartera asignada, incluyendo, entre otros, temas de pagos, problemas con el portal, actualizaciones de menú y otros asuntos de soporte avanzado.
• Construir relaciones estratégicas con los comerciantes, siendo su principal punto de contacto y experto en soporte para sus operaciones, especialmente aquellos con alto volumen de ingresos.
• Fomentar la retención y el éxito de los comerciantes a través de un servicio excepcional y una asistencia proactiva mediante llamadas telefónicas, correos electrónicos o videollamadas por Zoom.
• Priorizar y escalar problemas en colaboración con nuestros equipos internos para garantizar una resolución eficiente.
• Desarrollar un profundo conocimiento de los sistemas y recursos de DoorDash y utilizarlos estratégicamente para generar resultados positivos para nuestros comerciantes.
• Desarrollar un profundo conocimiento de los sistemas y recursos de DoorDash y utilizarlos estratégicamente para generar resultados positivos para nuestros comerciantes.

Nos entusiasma conocerte porque…

• Cuentas con al menos 3 años de experiencia en gestión de cuentas, atención al cliente, hospitalidad o un campo relacionado todo en inglés.
• Tienes un nivel de inglés B2 o superior comprobado (escrito, leído y hablado)
• Preparatoria concluida o GED. Licenciatura deseable es un plus.
• Posees conocimientos en Salesforce (o algún otro CRM), con la capacidad de visualizar e interpretar dashboards.
• Tienes manejo básico de Microsoft Suite y G Suite.
• Posees conocimientos básicos de Excel, incluyendo herramientas y funciones de formato.
• Tienes experiencia en SQL (deseable, pero no obligatorio).
• Has brindado asesoría y soporte estratégico a clientes, tanto de forma proactiva como reactiva. (En ingles).
• Has abogado por la experiencia del cliente dentro de un equipo o iniciativa.
• Eres experto en la construcción de relaciones estratégicas.
• Tienes habilidades sobresalientes para establecer prioridades y gestionar tareas de manera efectiva.
• Eres creativo y disfrutas buscando oportunidades para mejorar procesos.

Por qué te encantará trabajar en DoorDash…...

• Somos líderes – El liderazgo no se limita a nuestro equipo de gestión; en DoorDash, todos tienen la oportunidad de liderar e impulsar el cambio.
• Somos hacedores – Creemos que la mejor manera de predecir el futuro es creándolo. Desarrollamos soluciones innovadoras que posicionan a nuestra empresa y a nuestra industria a la vanguardia, en cada proyecto y cada día.
• Somos aprendices – No tememos enfrentar desafíos ni descubrir la verdad, por difícil que sea. En DoorDash, todos estamos en constante aprendizaje, sin importar si llevamos un minuto o un año en nuestro rol.
• Nos obsesiona el cliente – Nuestra misión es fortalecer las economías locales. Estamos comprometidos con nuestros clientes, comerciantes y dashers, conectándolos con nuevas oportunidades.
• Todos somos DoorDash – El mayor valor de nuestra empresa es nuestra gente. Juntos, convertimos nuestras metas en realidades y nos impulsamos hacia nuevos horizontes.
•  Ofrecemos paquetes de compensación superiores  y beneficios de salud integrales.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Sales Analytics team at DoorDash is responsible for getting the right information and insights out to drive our business goals. As DoorDash grows both in scale and breadth of offering, the strength of our sales engine and organizational structure must grow with it.

About the Role

You will be focused on partnering with our sales & strategy teams, who help solve pain points for small business (SMB) merchants on the Doordash platform through various methods such as new product adoption. You will lead analyses to guide our sales team with data-driven insights to unlock growth opportunities within their accounts. This cross-functional role will partner with sales, operations, product, and strategy teams.

You will report into a Senior Manager on our Sales Analytics team, which is part of our Sales Operations organization.

You’re excited about this opportunity because you will…

• Strategize – Devise and execute initiatives against the overall sales org strategy for “winning the merchant” while managing stakeholders across multiple lines of business
• Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts
• Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers
• Analyze – Build models to evaluate the economics, value, and opportunity costs of strategic initiatives to improve sales performance
• Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the merchant experience and achieve targets

We’re excited about you because…

• You have 2+ years of experience in Analytics, Consulting, or Strategy
• You have a bachelors degree or higher 
• You are highly technical with advanced SQL, basic Python/R, and data modeling experience.
• You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; Salesforce experience strongly preferred
• You have a proven track record of leading cross-functional initiatives, hitting goals by tracking OKRs, and succeeding in a complex and fast moving environment
• You’ll want to dive into and participate in company wide training programs (WeDash, etc.) 
• You map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment. You build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI-curious role; this is an AI-native operating environment where you are expected to build, test, and iterate continuously.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

About the Role

As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.

You’re excited about this opportunity because you will…

• Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
• Drive change management initiatives to ensure smooth transitions downstream and within your team.
• Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
• Lead efforts to improve and scale daily operations, making operations more efficient and effective.
• Oversee and run pilot projects within your team to test and implement new strategies.
• Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
• Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
• Provide input and contribute to the development of team strategies to drive success.
• Participate in and support organization-wide initiatives aimed at achieving overarching goals.
• Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.

We’re excited about you because…

• You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding 
• You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
• You enjoy diagnosing issues and developing creative approaches to solving challenges.
• You thrive in a fast-paced, demanding environment.
• You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
• You are good at prioritizing competing priorities and delegating work to your team members.
• A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
• Over 5 years of experience in operations, customer service, or other relevant fields.
• Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
• Experience with SQL or similar query languages to search internal databases.
• Proven track record of supporting teams in setting and achieving targets.
• Prior experience supporting direct reports with career growth and performance.
• Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey