DoorDash Mexico
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Luxury Onboarding Account Specialist - CDXM
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Account Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Account Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Senior Restaurant Onboarding Specialist - CDXM
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Senior Restaurant Onboarding Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Senior Restaurant Onboarding Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Onboarding Partner (POP) - CDXM
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About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Onboarding Partner (POP) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Account Specialist - CDXM
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
We are looking for a Premium Account Specialist (Premium Onboarding Partner) to partner with our highest-value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Account Specialist, you will play a crucial role within the Merchant Services team by providing our merchants with direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving. Not only will you partner with our Merchants, but you will also work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You’re excited about this opportunity because you will…
- Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding
- Work directly with Merchants daily, helping to ensure flawless onboarding experiences
- Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
- Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash’s service
- Prioritize and escalate issues in partnership with our teams
- Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
- Provide a best-in-class service experience to Merchants
We’re excited about you because…
- You have 2 years of experience with account management, customer support, hospitality, or in related field
- Previous industry experience
- College degree or equivalent experience
- Qualifications include Salesforce (or other CRM software), Microsoft Suite and G SuiteProficiency in Excel (can perform complex functions)
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You have experience in an account management or customer service role--you love helping people
- You excel at building relationshipsYou excel at determining prioritization
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Premium Partner Experience Supervisor
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Team Lead – Premium Merchant Success
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Supervisor – Strategic Merchant Experience
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Mexico
Sr. Account Specialist, Supervisor
Share this job
About the Team
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
About the Role
As a Team Supervisor within Merchant Services, you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.
You’re excited about this opportunity because you will…
- Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth.
- Drive change management initiatives to ensure smooth transitions downstream and within your team.
- Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.
- Lead efforts to improve and scale daily operations, making operations more efficient and effective.
- Oversee and run pilot projects within your team to test and implement new strategies.
- Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.
- Play an instrumental role in shaping and executing team strategies that align with organizational objectives.
- Provide input and contribute to the development of team strategies to drive success.
- Participate in and support organization-wide initiatives aimed at achieving overarching goals.
- Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization.
We’re excited about you because…
- You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding
- You have demonstrated a commitment to building strong team cultures where making room at the table is paramount.
- You enjoy diagnosing issues and developing creative approaches to solving challenges.
- You thrive in a fast-paced, demanding environment.
- You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences.
- You are good at prioritizing competing priorities and delegating work to your team members.
- A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership.
- Over 5 years of experience in operations, customer service, or other relevant fields.
- Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.
- Experience with SQL or similar query languages to search internal databases.
- Proven track record of supporting teams in setting and achieving targets.
- Prior experience supporting direct reports with career growth and performance.
- Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
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Apply to DoorDash Mexico