See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Mandarin speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.

Responsibilities

In this role, you’ll:

• • Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. 
  • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
  • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products 
  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Native and business fluency in English & Japanese (speaking and writing) is desired to work with the English & Japanese speaking customers. 
• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
  • Backend (Java, C#, Node.js, Python or PHP)
  • Web (JS, React)
  • Experience with designing and consuming REST APIs

Desired:

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform. 
• Experience with sales methodologies

Location

This role will be remote, and based in Japan.

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Senior Solutions Engineer - APJ on Twilio’s Digital Sales Communications team!

About the job

This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment.

Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.

As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders.
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting.
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas:
  • Backend (Java, C#, Node.js, Python, PHP)
  • Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
  • Experience building with REST APIs.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired:

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies. 

Location

This role will be Remote, and based in Australia, Japan or Singapore.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

組織・チーム紹介

私たちは、PlayStation コンソールを通して、世界中のプレイヤーがつながり、共に楽しみ、感動を共有できるエンタテインメント体験を提供しています。本チームは、プロフィール、フレンド、メッセージ、パーティーなどのソーシャル機能を通じて、オンラインでのコミュニケーション体験を支える重要な役割を担っています。PlayStation コンソール上で動作するクライアントアプリケーションと、それを支えるサーバーアプリケーションの両方を自社で開発しており、全世界で 1 億 2,000 万人を超える月間アクティブユーザー（MAU）に向けたサービスを提供しています。
Webやクラウドといった汎用的な技術を活用しつつ、世界最大級のトラフィックを支えるスケーラブルなシステムを構築・運用するなど、他ではなかなか経験できない技術的チャレンジが待っています。また、海外チームとの協働も非常に活発で、英語を使ったミーティングや日常的なコミュニケーションを通じて、グローバルな環境で技術力と語学力の両面を磨くことができます。
キャリア志向に応じて、将来的にはリーダーとしてチームを率いることも、フルスタックエンジニアとして専門性を深めることも可能です。自社サービスの中でゼロから機能開発に携わり、世界中のプレイヤーに直接価値を届ける手応えを感じることができます。
チームは 20〜30 代を中心とした若い世代で構成されており、技術・コスト・効率・ユーザビリティ・UX など多面的な観点からフラットに議論ができる文化があります。
ゲームやネットワークサービスが好きで、製品への思い入れを持つメンバーが多く、海外拠点との連携を通じてグローバルな視点でサービスを進化させています。
PlayStation の未来を支え、世界中のプレイヤーに新しいつながりと体験を生み出すことに情熱を持てる方をお待ちしています。

職務内容

PlayStation のソーシャル機能（フレンド機能を中心）の設計・開発・運用を担当していただきます。PlayStation コンソール上のアプリケーションから、クラウド上のサーバーアプリケーションまで幅広く関わり、世界中のプレイヤーがつながる体験を支えるエンドツーエンドの開発に携わります。クライアント・サーバー双方のエンジニア、デザイナー、プロダクトマネージャーなどと協働しながら新機能を開発します。PlayStation という大規模プラットフォーム上で、1億人を超えるユーザーに利用される高信頼・高パフォーマンスなシステムを構築・改善します。また、職場環境としてはリモートワークを基本とした柔軟な働き方が可能です。一方で、社内ハッカソンやソーシャルイベントなど、対面でのコミュニケーションの場も活発に設けられており、チーム内外での情報共有や技術的な刺激を得やすい環境があります。

[具体的な職務例]

• PlayStation コンソールアプリケーションおよび関連 SDK の設計・開発（JavaScript / TypeScript, C++）
• ソーシャル機能を支えるサーバーアプリケーションおよび API の設計・実装（Java, JavaScript / TypeScript）
• クライアントとサーバー間の通信仕様設計、パフォーマンスチューニング
• 新機能のUX改善や機能拡張に向けたチーム内議論・プロトタイピング
• 海外拠点を含むグローバルチームとの協働による仕様検討・開発調整
• 継続的デリバリー、テスト自動化、モニタリングなどの運用改善

[使用技術・環境（例）]

• 言語：C++, C#, Java, Python, JavaScript / TypeScript
• インフラ：AWS / Kubernetes / Docker
• コラボレーション：GitHub Enterprise, Jira, Confluence, Slack

求められる実務経験・スキル・人物像

【必須（MUST）】

• チームでのソフトウェア開発経験（3年以上目安）
• JavaScript / TypeScript を用いたクライアントアプリケーション開発経験
• ネットワーク通信を伴うクライアントまたはサーバーアプリケーションの設計・実装経験
• 基本的な Linux 環境での開発経験・知識

【歓迎（WANT）】

• C++、Java など、いずれかの言語を用いたアプリケーション開発経験
• クライアント／サーバー双方の開発経験、またはフルスタック志向
• Web API の設計・開発経験
• クラウド環境（AWS など）での開発・運用経験
• SDK またはライブラリ開発経験
• チームリーディングや技術的な意思決定の経験
• 大規模ユーザー向けネットワークサービスの開発・運用経験

【求める人物像】

• チームでの協働を大切にし、オープンなコミュニケーションができる方
• クライアント－サーバーの垣根を超えた開発に取り組みたい方
• ユーザー体験やインタラクションデザインに関心を持ち、プロダクトの価値向上を意識して開発できる方
• 新しい技術や未経験の領域にも前向きに取り組める方
• 世界中のプレイヤーに価値を届けるサービス開発に情熱を持てる方

【語学力 / Language Skills】

英語：グローバルチームとの連携のため、チャット・メール・会議などの基本的なコミュニケーションスキル
※ただし、現時点の語学力よりも、向上への意欲を重視します

日本語：ビジネスレベルの日本語力（日本語能力試験N1またはそれと同等以上）

Get to know Okta Okta is the World’s Identity Company. We enable everyone to safely use any technology—anywhere, on any device or app. The Okta Platform and Auth0 Platform enable secure and flexible access, authentication, and automation, transforming people's experience in the digital world and putting Identity at the heart of business security and growth.

At Okta, we welcome diverse perspectives and experiences. We aren't looking for someone who checks every single box. We are looking for lifelong learners and people who can make our team better with their unique experiences. Join our team! We are building a world where Identity belongs to you.

As a member of the Okta Japan SE team, the Senior Solutions Engineer for the Auth0 Platform will serve as a key technical and business advisor to customers and partners. Leveraging a passion for technology and deep expertise, you will plan, propose, and demonstrate how Auth0 solutions solve critical business challenges for stakeholders ranging from field practitioners to C-level executives throughout the sales cycle. Consequently, you will directly contribute to achieving quarterly and annual sales targets in Japan.

What you’ll be doing

• Collaborate with the sales team and related departments to act as an authority on technology and the Identity Security domain, ensuring customers fully understand the value and potential of the Auth0 Platform.
• Communicate the value of implementing Auth0 solutions to customers in various positions (practitioners, managers, C-level) and earn their trust.
• Serve as a primary technical resource, confidently responding to product functionality questions and detailed technical inquiries from customers, partners, and internal Auth0 teams.
• Drive knowledge sharing by contributing to and utilizing best practices and reusable assets, proactively elevating the expertise and efficiency of the entire SE team.
• Support customer Proof of Concepts (PoCs) to technically demonstrate that implementing Auth0’s identity solutions will deliver value to the customer.
• Participate as a presenter and demonstrator in online or offline events aimed at evangelizing Auth0.
• Lead less experienced sales representatives and SEs, contributing to constructive performance improvement of the entire team through appropriate feedback.

What you’ll bring to the role

• Experience in customer-facing roles as a Pre-sales SE or Technical Sales.
• Ability to build and maintain strong relationships of trust with customer technical staff and leaders throughout the sales process.
• Native-level Japanese proficiency with excellent communication and reading comprehension skills.
• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
• Joy in spreading industry-leading solutions that benefit society.
• Enjoyment in collaborating with Okta’s expanding partner community in Japan and working with Pre-sales Engineers around the world.
• A desire to become a top-tier Solutions Engineer by refining pre-sales skills, not just product and authentication technology knowledge.

And extra credit if you have experience in any of the following!

• Pre-sales experience in an organization using sales methodologies such as SPIN, Solution Selling, or MEDDICC.
• Experience with Identity & Access Management (IAM), Single Sign-On (SSO), Security, or API-based solutions.
• Experience using at least one standard network security protocol (OAuth 2.0, OpenID Connect, SAML, LDAP, etc.).
• Knowledge/Experience with Cloud Platforms (AWS, GCP, Azure) and tools such as Kubernetes, Terraform, or Serverless environments.
• Hands-on development experience in one or more of the following areas: Web Development (JavaScript, HTML, Front-end frameworks), Mobile Development (iOS, Android), Backend Development (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
• Knowledge of modern technologies such as Generative AI, Intelligent Agents, and Conversational Bots.
• Understanding of core application security (Password Hashing, SSL/TLS, EAR, XSS, XSRF).
• Experience speaking at technical conferences/webinars or writing technical blogs.
• Experience working as a software developer.
• Experience communicating and working with overseas engineers in English.

What you can expect as an Okta employee

• Benefits
• Social Impact (Okta for Good)
• Okta's People, Connections, and Community

Okta builds a dynamic work environment by providing the best tools, technology, and benefits so that employees can work productively in an environment that suits their needs. Each organization has a unique way of working with flexibility and mobility so that every employee can be their most creative and successful self, regardless of where they live. Find your place at Okta today!

Okta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with criminal histories, consistent with applicable legal requirements.

#LI-Hybrid
#KH-1
P24422_3330489

We are hiring a Senior Software Engineer to lead the design and implementation of Anduril’s flagship hardware and software products in support of customer missions. You will:

• Lead and work with a diverse team of engineers around the world, with opportunities to grow a local team
• Work with multiple internal and external partners to ensure customers receive best-in-class products
• Build and integrate various external software and hardware products into Anduril products
• Derive and communicate requirements from multiple customers and partners, operating in complex and challenging environments

REQUIRED QUALIFICATIONS

• Strong engineering background from industry or school, ideally in areas/fields such as Computer Science, Software Engineering, Mathematics, or Physics.
• High ownership and autonomy across the end-to-end lifecycle of software development. Strong technical acumen to deliver high-quality code in a disconnected environment.
• A deep, demonstrated understanding of how computers and networks work, from a single desktop to a multi-cluster cloud node.
• At least 7+ years working with a variety of programming languages such as Go, Rust, C++, Java, Python, JavaScript/TypeScript, etc.
• Experience with customer-oriented UI/UX development.
• Experience building scalable backend software systems with various data storage and processing requirements.
• Experience with industry standard cloud platforms (ideally GCP, OCI), CI/CD tools, and software infrastructure fundamentals (networking, security, distributed systems).
• Experience leading small teams of cross functional engineers to design, build, and deploy software systems.
• Ability to quickly understand and navigate complex systems and established code bases.
• Able to work across multiple timezones, primarily JST and Pacific
• Authorization to work and reside in Japan
• Ability to obtain and hold a local government security clearance

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Why Dialpad

Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences. Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day. We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact.

Your Role

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes. FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. 

What We Do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.

• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment.

• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.

• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.

• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

About You

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.

• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.

• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.

• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.

• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun!

• Business-level fluency in Japanese and English required. 

Bonus Points

• Telephony stack knowledge (WebRTC, SIP, SBCs).

• Experience deploying chatbots or voice bots at >10K daily conversations.

• Contributions to open‑source AI agent frameworks.

How We Work

Our values mirror those of top forward‑deployed orgs: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate - fast.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Develop/Configure software feature/s functionality, according to design document, plan and perform unites, in scheduled time line and accurate output. 

Main Responsibilities and Deliverables:

• Develop/Configure software feature(s) according to design document & enterprise software standards.
• Work in multi-disciplinary environment with Architects and Business Analysts using waterfall and agile project methodologies
• Planning and Performing Unit and functionality testing to ensure fit to design.
• Supporting customer by solving functionality problems.
• Interface independently with various R&D and PS Groups and with Customer Support.
• May occasionally need to work on client site And/Or in different time zone.

 Qualifications / Education: 

• E/B.Tech with Practical relevant experience/knowledge
• High level English (verbal & written)
• Proven experience in operating within a global environment
• Experience working in a complex matrix environment
• Basic experience with several of the following

Programming Languages: SQL, Java, JS

Web Technologies: HTML, CSS, XML, XSL, Servlets, Web Services

Operating Systems: Windows, Linux OS

Application Servers and Servlet Containers: WebSphere, Tomcat, Weblogic

Databases:  Oracle, SQL Server, Data Warehousing (ETL, OLAP)

 Professional Capabilities     

• Solid professional capabilities in the domain
• Analyzes information and deduces conclusions within the professional space
• Regarded as a professional that requires minimal supervision
• Responsible for developing/configuring feature(s) functionality for an enterprise-grade software with minimal supervision
• Experienced in Multi-threading and concurrency

SUMMARY  

As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.  

Fluency in Japanese with Business level English is required 

 WHAT YOU’LL DO  

• Responsible for technical customer support experience within the Wiz product   

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams  

• Identify cases that require escalation (either technically or strategically)  

• Create, maintain, and coordinate incident management requests to product or engineering  

• Design and implement solutions that scale the support offering through automations  

• Participate in on-call rotation for after-hours, holiday, weekend support coverage 

 WHAT YOU’LL BRING  

• Fluency in Japanese

• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role  

• A minimum of 2+ years experience with Cloud technologies (Azure, AWS, GCP)  

• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON 

• Proficiency with command-line tools and Linux operating system environments 

• Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage   

• Familiar with security frameworks or tools 

• Excellent organizational and project management skills 

• Fast learner, natural curiosity, and love of technology  

 NICE TO HAVE 

• Experience with DevOps technologies  

• Familiar with REST API's or GraphQL  

• Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)  

• Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)  

• Understanding of relational databases  

Forward Deployed Engineer

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes. 

What You’ll Do

• Customer-facing: 30% working directly with customers 

Coding & Integration: 70-80% hands-on technical implementation

• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Coding Skills: Strong proficiency in TypeScript, JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Design & Deploy AI Agents: Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems.
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.

Communication and Customer Empathy: Strong written and verbal skills

• Background: Bachelor's or Master’s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus

About the Role

You'll join our Customer Support team as a fully-fledged support specialist, assisting both our Japanese-speaking users while also supporting our global customer base. Your strong customer support knowledge and excellent communication skills will help Ahrefs users worldwide get the most out of our tools, turning confusion into clarity for complex SEO and product queries.

Responsibilities

• Handle inbound customer inquiries via live chat and email in both Japanese and English, providing clear, concise, and helpful solutions.
• Effectively explain Ahrefs features and complex SEO concepts to users of varying technical proficiency.
• Troubleshoot user-reported issues, identify potential bugs or data discrepancies, and accurately escalate them to product or engineering teams when necessary, translating technical details as needed.
• Contribute to updating and maintaining our Help Center documentation, including localised content for Japanese users.
• Share customer feedback and insights from both Japanese and global users with product, marketing, and engineering teams to inform improvements and localisation efforts.
• Proactively identify opportunities to improve the customer experience and contribute to internal knowledge sharing.

Requirements

Must have:

• Native-level fluency in written and spoken Japanese and English
• Proven experience using Ahrefs or a similar advanced SEO platform like Moz, Semrush, etc. day-to-day
• Demonstrated ability to troubleshoot technical issues, differentiate between user error and system bugs, and accurately document/escalate problems
• Strong written communication skills, capable of explaining complex technical topics clearly and concisely to diverse audiences in both Japanese and English
• Experience providing customer support via live chat and email
• The ability to work independently within a remote-first, async communication environment, managing your own time effectively
• Role will include occassional weekend coverage (one Saturday or Sunday fortnightly)

Nice to have:

• 2+ years in a customer-facing support or success role, ideally for a SaaS product.
• Basic understanding of web technologies (HTML, CSS, JavaScript) good enough to quickly spot potential website issues.
• Familiarity with tools like Intercom and Slack.
• A good grasp of common SEO challenges and strategies within the Japanese market.

What Success Looks Like

In 6 months:

• You're efficiently handling a full queue of customer inquiries in both Japanese and English, consistently maintaining high customer satisfaction ratings (e.g., above 90% CSAT).
• You've effectively contributed to our internal knowledge base, either by documenting common solutions oridentifying gaps in existing support materials.
• You're confidently troubleshooting a wide range of issues and accurately escalating specific problems to the right internal teams without constant supervision.
• You've become a reliable and valued member of the Customer Success team, participating actively in internal discussions and knowledge sharing.

In 1 year:

• You're a recognised product expert, capable of handling virtually any customer query independently and efficiently.
• Your insights from both Japanese and global customers have directly contributed to actionable feedback for product improvements or process optimisations.
• You've taken initiative to improve a specific support process or piece of documentation, demonstrating ownership and a drive to make things better.
• You consistently maintain excellent communication habits, clear ticket resolution, and strong performance metrics across satisfaction, efficiency, and quality.

Why Ahrefs?

We're a lean, multinational startup building an all-in-one SEO toolset that helps people grow their search traffic. We're profitable, proudly bootstrapped, and believe in making decisions, not waiting for permission. If you can make a decision and you don't think it's going to get you fired, just do it. We value simple solutions, technical excellence, and iteration: first make it run, then right, then better. You'll have autonomy to get things done, a direct impact on our product and users, and the chance to work with a global team that prioritises async communication and results over process.

So, what’s the role all about? 

NiCE is looking for an experienced Portfolio Pre-Sales Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NiCE customer. A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise and SMB sales teams by exceeding expectations. 

How will you make an impact?   

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion. 

• Actively learning and mastering the NiCE software portfolio at an intermediate level, to creatively apply our technology and help our customers achieve their business goals. 

• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner. 

• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience. 

• Protecting NiCE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long term partnership. 

• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NiCE software portfolio. 

• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions. 

• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE. 

• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long term technical direction and development of NiCE’s software portfolio. 

• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product. 

• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions. 

• Building and maintaining demo environments both for internal NiCE usage and for our partners. 

• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility. 

• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NiCE products, to confirm the required performance of the solution within their environment. 

• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience. 

• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects. 

Have you got what it takes?  

• Broad knowledge of call center technologies, automatic call distributors (ACD) and interactive voice response (IVR) systems. 

• Broad knowledge of workforce optimization and analytics practices and technologies. 

• Broad knowledge of digital self-service, messaging and social media platforms. 

• Basic knowledge of IP telephony, SIP trunk, WebRTC. 

• Basic knowledge of cloud security 

• Exceptional written and verbal Japanese communication skills 

• Intermediate written and verbal English communication skills (CEFR B2+ / IELTS 5.5+) 

• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner. 

• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience. 

• Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information. 

You will have an advantage if you also have: 

• 7+ years of sales experience outside of sales engineering in a software environment 

• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment. 

• Experience with programming or scripting languages such as Javascript or Python, and including use of REST APIs. 

• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia. 

• Experience with ROI and business case models and relating product capabilities to business benefits. 

• Ability to multi-task in a challenging environment while maintaining a high level of responsiveness. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 5670
Reporting into: Director, Pre-Sales
Role Type: Individual Contributor

#LI-Hybrid  

WHAT IS BOX?

Box は、インテリジェントコンテンツ管理(ICM)市場におけるリーディングカンパニーです。私たちのミッションは「人と組織の働き方の変革」で
す。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフロー、電子サイン、AI などを提供することにより、お客様の
デジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、お客様のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、Box はFortune500 の最大手企業を含む、グローバルで 11 万社以上、日本では 2万社以上の企業に製品を提供しています。

WHY BOX NEEDS YOU

K.K. Box Japan は Box Inc.の日本支社として 2014 年 5 月に設立され、成長し続けています。私たちはこれからさらに事業を拡大し、日本市場での
プレゼンスを高めていくフェーズにあります。現在、日本市場における営業およびプリセールス活動を技術的な側面から高度化させるため、「Demo Engineer」という新たなポジションを募集します。
本ポジションの主なミッションは、直接的な顧客対応を行うソリューションエンジニア（SE）とは異なり、営業・SE チーム、そして米国本社のDemo Engineer チームと連携し、Box のソリューション価値を可視化するための「デモアセット」を企画・開発することです。
具体的には、商談効果を最大化するためのデモ環境の構築、動画の製作、およびデモデータ生成ツールの開発などを担っていただきます。これまで培った開発経験やプログラミングスキルを活かしつつ、ビジネスサイドへのキャリア志向をお持ちの方や、製品の価値を技術的に翻訳し発信することに関心のあるエンジニアの方にとって、技術職の専門性を活かしながらビジネス貢献を行うキャリアへの転換点として最適な機会です。

WHAT YOU'LL DO

本役割における主たる業務は、Box のソリューションを効果的に訴求するためのデジタルアセットの設計・開発・運用管理です。対外的な活動より
も、社内ステークホルダー（SE、営業、米国開発チーム）との緊密な連携が求められます。

• デモ環境・アセットの企画開発: 営業や SE が提案活動で使用するための標準デモ環境の構築、運用保守、およびデモシナリオに基づく動画コンテンツの製作・編集。
• 自動化・効率化ツールの開発: デモデータの自動生成、環境リセット、API 連携などを効率化するためのスクリプト作成や簡易アプリケーションの開発。
• グローバルチームとの技術連携: 米国本社の Demo Engineer チームと日常的に連携し、新機能のデモ環境への早期実装や、グローバル展開されるデモアセットの日本市場向けローカライズ（日本語化および商習慣に即した最適化）。
• SE チームへの技術支援: 複雑な顧客要件に対するカスタムデモの構築サポートや、技術的なバックエンド支援。
• ナレッジマネジメント: 作成したデモアセットやツールの仕様書作成、および社内向け利用定着化推進。

WHO YOU ARE

プリセールスとしての実務経験は必須ではありません。開発バックグラウンドを有し、技術を用いてビジネス課題の解決を支援することに意欲的な方を求めています。ジュニアクラスの方や、ディベロッパーからのキャリアチェンジを目指す方も歓迎いたします。

• 技術的なバックグラウンド: Web アプリケーション開発、またはスクリプト言語（Python, JavaScript, Node.js 等）を用いたプログラミング経験（実務経験、またはそれに準ずる個人開発の成果）。
• クラウド・API に関する知見: REST API を利用した開発経験、または AWS/GCP/Azure 等のクラウドサービス、SaaS 連携に関する基礎知識や学習意欲。
• コラボレーション能力: 社内の営業・SE 部門に加え、海外拠点エンジニアと円滑に連携するコミュニケーション能力。
• 英語力: 米国チームとの定例ミーティングや技術的な議論に参加し、意思疎通が可能なレベル（口頭でのコミュニケーションに支障がないこと）。また、英文技術ドキュメントの読解力。
• マインドセット: 純粋な開発業務に留まらず、プロダクトの魅力を伝えるための工夫や、ビジネス貢献に対する高い関心・オーナーシップ。

EQUAL OPPORTUNITY

本ポジションに興味があるけれども、条件を満たしているか不安 という方は、まずはご応募ください！すべての応募資格を満たしていなくても、ご応募いただくことは可能です。Box では、Diversity & Inclusion を促進するために、大局的なアプローチで採用活動を行っています。みなさまのご応募をお待ちいたしております。
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or disability status.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

We are building the foundational platform for the next generation of the internet: decentralized AI agents. Our mission is to empower developers to create autonomous, on-chain intelligence that is transparent and ownerless. As our DevRel / Growth lead, you will be the bridge between our core protocol and the global developer community, turning complex technical concepts into accessible, high-impact growth.

Your Core Responsibilities

• Produce high-quality technical documentation, deep-dive tutorials, and code samples that showcase how to build and deploy AI agents on our platform.

• Represent the project at global hackathons, conferences, and developer meetups, serving as the "face" of the protocol and onboarding the next wave of builders.

• Identify friction points in the developer journey and work with the product team to optimize documentation, SDKs, and onboarding flows.

• Actively engage with developers on Discord, Telegram, and GitHub to troubleshoot technical hurdles and gather feedback for the product roadmap.

• Collaborate with other Web3 and AI projects to create co-marketing opportunities and cross-protocol integrations.

Who You Are

• You have the rare ability to understand complex AI and blockchain architectures and explain them simply to a diverse audience.

• You are comfortable jumping into a repo and writing scripts in JavaScript or Python to demonstrate a new feature or fix a community bug.

• You thrive in social environments, whether it’s a 48-hour hackathon or a technical AMA, and you genuinely enjoy helping others succeed.

• You don't just care about "good code"; you care about how many developers are successfully deploying agents and how we can scale that number.

Requirements

• 3+ years of experience in Developer Relations (DevRel), Technical Marketing, or Community Engineering.

• Strong coding proficiency in JavaScript/TypeScript and/or Python.

• Solid understanding of the Web3 ecosystem (smart contracts, decentralized identity, or L1/L2 dynamics).

• Prior experience or a deep interest in Artificial Intelligence (LLMs, autonomous agents, or decentralized compute).

• Excellent public speaking skills and a willingness to travel to global industry events.

About Appier 

Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

Open to overseas candidates/Visa Support

This position is based in Tokyo, Japan. For international candidates, Appier's Japan office provides visa sponsorship to ensure a smooth transition to Japan.

About the role

Software engineers at Appier build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Senior Software Engineer, Backend Development, you will design and build scalable and performant backend architecture for OJM, Omni-channel Journey Map (https://www.appier.com/en/blog/customer-journey-map), and Aideal (https://www.appier.com/en/products/aideal). You will own and drive the technical roadmap for sizable projects or services, mentor junior engineers, and facilitate high performance agile teams collaborating with cross-functional teams.

Responsibilities 

• Key owner of sizable engineering projects and services
• Lead system designs and provide technical guidance to team members
• Mentor engineers in cross-team development processes
• Lead code reviews to ensure high quality coding standards
• Facilitate agile process collaborating with cross-functional teams
• Initiate and lead team-level technical, process and growth initiatives
• Continuously improve the system's observability, incident management, DevOps and production operational SOPs
• Develop and operate scalable, reliable and maintainable service-based softwares and related components
• Responsible for laying the foundation for the platform as well as proposing solutions to ease software development, monitoring of software, etc.
• Profiling and performance tuning of critical components
• Participate in idea brainstorming and contribute ideas to technology, algorithms and products
• Participate on-call rotation within Backend team to ensure product reliability and scalability

About you 

[Minimum qualifications]

• 5+ years of experience in software development.
• Leadership experiences such as mentoring junior engineers, facilitating an agile process.
• Ability to build web services on Linux.
• Proficient in one or more of the following languages: Typescript
• Good knowledge of Network API Design ( e.g. REST or GraphQL).
• Good understanding of any SQL/NoSQL database (MySQL / MongoDB / Redis / etc.)
• Familiar with git.
• Familiar with AWS, GCP or Azure.
• Proactive, good interpersonal and problem-solving skills.
• Business-level proficiency in Chinese is required.

[Preferred qualifications]

• BS/MS degree in Computer Science or related field.
• Good at profiling and debugging tools.
• High performance network service on Linux.
• Design and architect large scale distributed systems.
• Design and implement distributed algorithms and data structure.
• Expert in some of the following CS Domains:
• Nginx / HAProxy.
• Operation automation tool (such as Jenkins).
• Continuous integration / continuous deployment.
• Monitoring and alert system (Prometheus / Nagios).
• Functional programming.
• Data Intensive Application Design.
• Web Frontend and Javascript.

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Overview
As a Solutions Engineer, you would oversee integrations with advertisers, exchanges and ecosystem partners using InMobi’s products to develop innovative solutions and overcoming technical obstacles presented by customers. You would be responsible for guaranteeing the technical aspects of the assigned integrations (both new and ongoing) by providing necessary requirements and technical guidance. You will actively shape the business with your technical expertise, customer focus and passion using InMobi advertising solutions. 

The impact you'll make

• Engage directly with partners, clients, and internal stakeholders to provide pre & post-sales advisory using technical expertise
• Provide an outstanding customer experience for all accounts, by setting expectations and anticipating and resolving client technical issues in a timely manner.
• Use your deep technical understanding of our products to be able to analyse and troubleshoot customer issues
• Act as internal liaison between Regional Sales and Product & Engineering teams along with managing client expectation and communication.
• Manage customer product deployments across internal and external stakeholders.
• Identify, evaluate, and communicate key market and customer requirements from the field to Product/Engineering teams.
• Keep up with industry best practices and products and become a key resource for all client technical issues.
• Demonstrate a passion for developing and deploying best practice technical sales and support processes in a high-growth environment.

The experience you'll need

• Bachelor’s degree in computer science, Software Engineering, or a closely related field
• Coding experience with at least one object-oriented programming skill: Java, C++, C# (.NET), or Scala and having some experience with scripting languages like Python, JavaScript, HTML5 
• Experience working with relational databases and writing SQL queries
• Experience pushing code to a repository, whether in a previous role or personal projects.
• Experience working with and having an understanding on the usages of APIs.
• 1-2 years of experience working within the digital advertising industry is a plus.
• Must have 1+ years of client-facing experience, working directly with clients.
• Strong problem-solving and conceptual thinking skills, with ability to thrive in ambiguity 

About the role:

As a Technical Support Engineer at Forter, you will play a critical role in ensuring the success and satisfaction of our customers by providing expert-level support and proactive solutions. You will take ownership of complex customer issues, mentor team members, and contribute to the continuous improvement of our support processes. As a member of the team, you will act as a key knowledge center where your expertise will help shape best practices, standardize documentation, and ensure the highest level of service for our customers.

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

What you'll be doing:

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

What you'll need:

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management
• Strong Bilingual capacity in both English and Japanese is required to support customers in the Japan region. Additional language capabilities in Korean and Mandarin will be a bonus to support our Korean and GCR customers, but not must-haves.

Benefits

• Competitive salary and bonus plan
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.

Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

Summary: Join a dynamic team to enhance a developer-focused protocol that facilitates cross-chain communication. You will play a crucial role in assisting external developers with integration and creating comprehensive technical documentation to streamline their experience.

Responsibilities:

• Collaborate with external developers to facilitate the integration of cross-chain communication protocols.
• Develop and maintain technical documentation to guide developers in implementing solutions.
• Provide technical support and troubleshooting assistance to resolve integration issues.
• Continuously improve protocol features by contributing innovative ideas and feedback.
• Stay up-to-date with industry trends and advancements in blockchain technology.

Required Skills:

• Proficiency in JavaScript and Solidity programming languages.
• Strong written and verbal communication skills.
• Experience with blockchain technology and cross-chain protocols.
• Ability to work collaboratively in a team-oriented environment.
• Problem-solving skills and attention to detail.

We are seeking a highly skilled and innovative Technical Director to bridge the gap between client needs and technical solutions within our agency. The ideal candidate possesses a strong understanding of both data, marketing and technical domains, with the ability to architect technical solutions across technologies for web, mobile, enterprise martech and translate complex business requirements into effective and scalable solutions. You will work closely with clients, product design teams, and engineering (front end and back end) teams to design and implement solutions that meet project objectives and shape the technical direction for our clients. We are seeking a hands – on leader for engineering teams and design teams as well as a consultative leader with clients’ technical teams.  We are seeking someone who is collaborative, curious, problem solving oriented and kind.

What You’ll Do

• Architectural Design: Collaborate with cross-functional teams to design and develop scalable and efficient solutions [see example technologies below]. Create architectures that align with project requirements and business objectives.
• Technical Leadership: Provide technical guidance and leadership to the development team, ensuring best practices and architectural standards are followed. Serve as a subject matter expert, staying up-to-date with the latest trends, tools, and frameworks in the creative technology space.
• Solution Development: Work closely with clients and internal stakeholders to identify business needs and translate them into technical requirements. Lead the development of production-ready web, mobile, enterprise martech solutions  
• Collaboration: Collaborate with other Solution Architects, Software Engineers, Designers, and Project Managers to ensure seamless integration of  
• Evaluation and Optimization: Evaluate existing systems and technologies, identifying areas for improvement and optimization. Provide recommendations for enhancements, architectural changes, or technology adoption to enhance overall solution quality and performance.
• Collaboration: Partner with teams of developers and technologists.  
• Pre – sales: Participate in pre-sales conversations with clients and internal teams.

What You’ll Need  

• 8-10 years Experience as a Tech Director, Solution Architect, Technical Architect, Cloud Architect, pre-sales technical lead, or similar role, with a focus on web, mobile, enterprise technologies.
• Strong understanding of architectural principles, design patterns, and best practices in software development. Can provide solutions for high performance and scalability architecture.
• Experience in designing and implementing end-to-end solutions, from requirements gathering to deployment and maintenance.
• Strong communication and interpersonal skills to effectively collaborate with multidisciplinary teams and communicate technical concepts to non-technical stakeholders.  JP and ENG preferred based on client and internal team communication.
• Have experience with any Tech stack/language/framework (JavaScript, TypeScript, ReactJS, Angular, VueJS, HTML5 / CSS 3, SASS/LESS), Mobile (iOS, Android, React Native, Flutter), Backend (NodeJS, Java, Go, PHP, Python, .Net Core), Database (MySQL, MSSQL, PostgreSQL, MongoDB, Cassandra), Web Server (Nginx, Apache), Web (Drupal, AEM)
• Have strong solutioning experience with any of Cloud solutions: Azure, GCP or AWS.
• Excellent understanding of DevOps/CloudOps and building high-availability infrastructure.
• Leadership that combines persuasiveness, decisiveness, and competitiveness is necessary to motivate a team.
• Stay up-to-date on the latest technologies and industry best practices to drive business growth
• Design modern technical architectures to implement the solution
• Develop and oversee technical documentation of client  solutions ie architectures, user manuals, platform evaluation and  recommendations, conform and manage source code control guidelines for the agency
• Work with service-oriented architecture (SOA) technologies.
• Work with various teams to configure management systems via its management interfaces (E.g. EDM, Ad Platforms, CMS, etc)
• Familiarity with source code control systems (E.g. SVN, GIT)
• Familiarity with task tracking systems (E.g. Jira)
• Good understanding of quality processes and standards
• Ability to manage internal stakeholders and client stakeholders.
• Have worked in small/large teams and clients locally and regionally to deliver projects.
• Understanding how to work with product design teams is a plus.
• Exposure to Data-related projects like RFM, BI, ML, AI, is a plus.
• Skilled or Certified in Adobe, Salesforce, CDP, Loyalty Platforms, is a plus.
• Bilingual proficiency in Japanese and English (written and spoken).
• Ability to work in a fast – paced environment.

Operational & delivery excellence:

• Optimize operational efficiency as a catalyst for business success, streamlining technical processes, maximizing resource technical efficiency & utilization, minimizing project delays, number of technical showstoppers, and fostering a culture of continuous improvement.  
• Able to own and drive to solve technical escalations 
• Work with technical teams to implement and deploy solutions, ensuring quality and performance.
• Have experience working with distributed teams

Client consultation and pre- sales:

• Meet with clients to understand their business challenges and technical requirements.
• Translate client requirements into technical specifications and solution designs.
• Design and architect technical solutions that are scalable, reliable, and cost-effective.
• Participate in pre-sales conversations with clients and internal teams.

About Us

VML & Ogilvy Japan GK was established in April 2019 as a partnership between Geometry Global and The Ogilvy Group to enhance our offering to brands in Japan in support of their business ambitions and marketing objectives. We believe in the power of creativity to drive meaningful change that delivers positive business outcomes. Now more than ever the ability for an agency to flex and adapt to clients changing needs is vital in the application of communications, brand experience, commerce and technology. Our blend of global and local expertise and marketing capability is designed to meet the challenges of today while setting our clients up for success from tomorrow and beyond. VML & Ogilvy Japan GK is a WPP company (NASDAQ: WWPGY)

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