About the Role

You'll join our Customer Support team as a fully-fledged support specialist, assisting both our Japanese-speaking users while also supporting our global customer base. Your strong customer support knowledge and excellent communication skills will help Ahrefs users worldwide get the most out of our tools, turning confusion into clarity for complex SEO and product queries.

Responsibilities

• Handle inbound customer inquiries via live chat and email in both Japanese and English, providing clear, concise, and helpful solutions.
• Effectively explain Ahrefs features and complex SEO concepts to users of varying technical proficiency.
• Troubleshoot user-reported issues, identify potential bugs or data discrepancies, and accurately escalate them to product or engineering teams when necessary, translating technical details as needed.
• Contribute to updating and maintaining our Help Center documentation, including localised content for Japanese users.
• Share customer feedback and insights from both Japanese and global users with product, marketing, and engineering teams to inform improvements and localisation efforts.
• Proactively identify opportunities to improve the customer experience and contribute to internal knowledge sharing.

Requirements

Must have:

• Native-level fluency in written and spoken Japanese and English
• Proven experience using Ahrefs or a similar advanced SEO platform like Moz, Semrush, etc. day-to-day
• Demonstrated ability to troubleshoot technical issues, differentiate between user error and system bugs, and accurately document/escalate problems
• Strong written communication skills, capable of explaining complex technical topics clearly and concisely to diverse audiences in both Japanese and English
• Experience providing customer support via live chat and email
• The ability to work independently within a remote-first, async communication environment, managing your own time effectively
• Role will include occassional weekend coverage (one Saturday or Sunday fortnightly)

Nice to have:

• 2+ years in a customer-facing support or success role, ideally for a SaaS product.
• Basic understanding of web technologies (HTML, CSS, JavaScript) good enough to quickly spot potential website issues.
• Familiarity with tools like Intercom and Slack.
• A good grasp of common SEO challenges and strategies within the Japanese market.

What Success Looks Like

In 6 months:

• You're efficiently handling a full queue of customer inquiries in both Japanese and English, consistently maintaining high customer satisfaction ratings (e.g., above 90% CSAT).
• You've effectively contributed to our internal knowledge base, either by documenting common solutions oridentifying gaps in existing support materials.
• You're confidently troubleshooting a wide range of issues and accurately escalating specific problems to the right internal teams without constant supervision.
• You've become a reliable and valued member of the Customer Success team, participating actively in internal discussions and knowledge sharing.

In 1 year:

• You're a recognised product expert, capable of handling virtually any customer query independently and efficiently.
• Your insights from both Japanese and global customers have directly contributed to actionable feedback for product improvements or process optimisations.
• You've taken initiative to improve a specific support process or piece of documentation, demonstrating ownership and a drive to make things better.
• You consistently maintain excellent communication habits, clear ticket resolution, and strong performance metrics across satisfaction, efficiency, and quality.

Why Ahrefs?

We're a lean, multinational startup building an all-in-one SEO toolset that helps people grow their search traffic. We're profitable, proudly bootstrapped, and believe in making decisions, not waiting for permission. If you can make a decision and you don't think it's going to get you fired, just do it. We value simple solutions, technical excellence, and iteration: first make it run, then right, then better. You'll have autonomy to get things done, a direct impact on our product and users, and the chance to work with a global team that prioritises async communication and results over process.

About the Role 

We're looking for a Senior Product Marketing Manager to join our growing Product Marketing team. You'll be the bridge between our product innovations and the market, ensuring we launch features that resonate and communicate their value effectively to our users. 

This is an individual contributor role where you’re expected to lead with insights that directly shape product adoption, as well as execute on them.

Responsibilities 

• Run customer research to uncover pain points, needs, and market gaps specific to our target audience.
• Collect and synthetize customer feedback into actionable insights for the product roadmap. 
• Plan AND execute go-to-market (GTM) strategies for new features and products in collaboration with Product Managers
• Develop clear, compelling marketing assets that support GTM launches like:
  • Landing pages
  • Sales enablement materials
  • Brochures
  • Social media carousels
• Conduct user interviews, making sure we build tools that genuinely solve problems for our audience.

Requirements 

Must have: 

• A deep, firsthand understanding of the challenges and workflows that marketers face today, ideally through direct experience. 
• At least 5 years of practical, hands-on experience in a marketing role at a SaaS company.
• Proven ability to perform customer research, analyze feedback, and translate it into product-shaping insights. 
• Experience developing and executing go-to-market strategies for SaaS products. 
• A strong data-driven mindset for measuring and iterating on marketing efforts.
• A portfolio of your work/vibe-coded tools/personal projects that support your experience

Nice to have: 

• Strong knowledge of SEO principles and market dynamics. 
• Familiarity with Ahrefs products and how they're used by marketers. 
• Experience with content creation and sales enablement material development. 

What Success Looks Like 

In 6 months: You'll have built strong relationships with Product, Engineering, and Marketing teams, actively contributing to product discussions and roadmap prioritization based on your market insights. You will have successfully executed at least one major feature launch, with demonstrable positive initial user sentiment and adoption. Your initial customer research efforts will be feeding directly into our product strategy.

In 1 year: You'll be seen as a critical thought partner in product strategy, proactively identifying opportunities for product growth and market differentiation. You'll have significantly influenced product direction, leading to measurable positive shifts in product usage, market perception, and overall growth. Your work will not only improve our products but also elevate our brand's reputation among leading industry professionals. You're not just executing; you're owning and shaping the future of our product marketing.

To apply:

• Please include a link to your portfolio showing previous product marketing experience.

Interview process

We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.

• Step #1: Application (here)
  • Our recruitment team will review your application
• Step #2: Recruiter Call (30-min call)
  • We’ll explore why you want to join Ahrefs
• Step #3: Head of product marketing interview (30-min call)
  • Chat with Andrei, the head of our Product Marketing team
• Step #4: CMO interview (45-min call)
  • You have reached the final boss, a call with our CMO, Tim.
• Step #5: Ahrefs paid work assignment
  • You’ll work on a paid, independent assignment to demonstrate your skills.
• Step #6: Offer
  • If everyone is happy, we’ll make you an offer to join. Congrats!

About the Role

To ensure someone can be effectively supported throughout the intern we cn only look to hire an intern in either Singapore or in Europe.

You'll work remotely within our Middle-end / Tooling team, focusing on improving the observability of Dune, the OCaml build system. This isn't about cosmetic changes; it's about digging into Dune's core to expose how it builds things, making complex OCaml projects more understandable.

Responsibilities

• Dive into the Dune codebase, identify areas where the build rules are translated into actions.
• Implement modifications directly in Dune's source code to expose fine-grained information about builds.
• Develop and contribute pull requests to the upstream `ocaml/dune` project, working with the maintainers.
• Experiment with your changes and new tooling on real, large-scale industrial OCaml codebases to validate their usefulness.
• Collaborate asynchronously with the team.

Requirements

Must have:

• Solid OCaml programming skills. You need to be comfortable reading, understanding, and writing idiomatic OCaml.
• Experience with basic Git and GitHub workflows (branching, committing, pull requests, code reviews).
• Good written and verbal English communication skills for collaborating with a remote, async team and upstream maintainers.

Nice to have:

• Prior experience using more than one build system (e.g., Cargo, Make, Bazel, SCons, Nix, etc.).

What Success Looks Like

You've made significant contributions to Dune, resulting in working prototypes or even merged changes for a
tool that clarifies what happened during a build and why. This could involve exposing new internal Dune data
structures or developing a basic analysis tool on top, verified on an industrial codebase.

Ahrefs is looking for a backend developer with deep understanding of networks, distributed systems, OS fundamentals and taste for simple and efficient architectural designs. Our backend is mostly implemented in OCaml with some C++.

In this role, be prepared to deal with 25 petabytes of live data, OCaml and Linux on a daily basis.

Ahrefs OCaml

Basic Requirements:

• Proficiency in OCaml
• Knowledge of C++ is a plus but not essential

The ideal candidate is expected to:

• Independently deal with bugs, schedule tasks and investigate code
• Make well-reasoned technical choices and take responsibility for them
• Understand the whole technology stack at all levels: from network and user-space code to OS internals and hardware
• Handle full development cycle of a single component i.e. formalize task, write code and tests, setup and support production, resolve user requests
• Approach problems with a practical mindset and suppress perfectionism when time is a priority
• Write flexible, maintainable code and adapt to post-launch requirements/tweaks

These requirements stem naturally from our approach to development with fast feedback cycle, highly-focused personal areas of responsibility and strong tendency to vertical component splitting.

If your preference is leaning towards making the web functional and working on user-facing stuff, you may want to consider our ReasonML position instead.

What You Get

We offer:

• Competitive compensation package
• Informal and thriving work atmosphere
• Above-average perks and fringe benefits
• [Office] First-class workplace (hardware, software, etc) in the modern office
• [Remote] Hardware allowance

About the Role

We're looking for a Brand Social Media Specialist who lives and breathes social platforms. This role is about crafting snappy, humorous, and insightful copy that captures attention, drives engagement, and truly reflects Ahrefs' distinct brand voice across all our social channels. If you instinctively know the right meme, caption, or trend to jump on, and can translate complex ideas into shareable, human-centric content, you'll thrive here.

Responsibilities

• Own our social media presence, defining and executing the daily content strategy across key platforms like X/Twitter, LinkedIn, YouTube Community, Instagram, and Reddit.
• Translate our brand's unique voice into engaging, platform-specific copy that ranges from witty and
  humorous to insightful and straightforward.
• Stay relentlessly up-to-date with social media trends, platform changes, and emerging formats, ensuring Ahrefs' content is always relevant and ahead of the curve.
• Develop and curate a steady stream of original social content based on company news, product updates, industry insights, and broader cultural moments.
• Repurpose longer-form content (blog posts, videos) into concise, compelling social-first formats designed for maximum shareability and impact.
• Experiment with new content types, hooks, cadences, and storytelling approaches to continuously optimise engagement and reach.
• Collaborate with the broader marketing team, product, and content creators to ensure social messaging aligns with overall brand campaigns and objectives.
• Monitor social performance and engagement metrics to understand what resonates and adapt strategies accordingly.

Requirements

Must have:

• Proven experience managing social media for a brand, demonstrating a deep understanding of platform nuances and audience behaviours.
• Exceptional command of language with a portfolio showcasing your ability to write concise, engaging, and often humorous social copy.
• A natural instinct for current internet culture, trends, and the ability to leverage them authentically for brand communication.
• Strong editorial judgment and the ability to turn complex or technical topics into simple, compelling social content.
• Self-driven and autonomous: you can identify opportunities, execute ideas, and iterate without constant oversight.

Nice to have:

• Experience working in the SaaS industry or with B2B tech brands.
• Familiarity with Ahrefs' tools and the SEO/marketing landscape.
• Skills in basic image/video creation or editing for social media.

What Success Looks Like

In 6 months: You'll have established a clear, consistent, and engaging voice for Ahrefs across our primary social channels. Our social engagement will show a noticeable uptick in likes, shares, comments, and conversation quality. You'll be actively contributing fresh, timely ideas to our content calendar, and your ability to spot and capitalise on relevant trends will be evident.

In 1 year: Our social media presence will be a significant and growing channel for brand awareness and lead generation. You'll have demonstrably increased our social media exposure, engagement rates, and follower count across all key platforms, directly correlating with an increase in qualified leads and product market growth initiatives. You'll be seen as the go-to expert for all things social at Ahrefs, innovating and pushing our brand boundaries.

Why Ahrefs?

At Ahrefs, we believe in empowering people to do their best work without micromanagement. You'll have the autonomy to make smart decisions and truly own our social media voice, directly shaping how millions of marketers and businesses perceive our brand. We're a remote-first, async company that values honesty, results, and simple solutions over complex ones. Come join a smart, collaborative team where your words will make a real impact.

Ahrefs is seeking a strong Product Designer to join our Product team. This is a senior role that goes beyond traditional design responsibilities. In our company, we don't have a conventional product manager role, so our product designers take full ownership of their products, combining design, product management, and leadership skills. You'll work closely with engineers and data scientists, leading projects from initial ideas through release, managing ongoing improvements and support.

What you’ll be doing

• Contribute to shaping the roadmap for your product, working closely with leadership, Marketing (heavy users of our product), and Sales teams.
• Conduct research to understand user and business needs. Dive into technical details to identify possibilities and limitations.
• Sketch and prototype ideas to quickly validate their viability. Design elegant and intuitive interfaces, and drive them all the way to the final product.
• Lead projects, working with engineers and data scientists as you build, iterate on, and ship your products.
• Align and collaborate with other product designers to ensure a holistic user experience across the entire platform.

Requirements

• Experience designing interfaces and workflows for complex software products.
• Ability to manage projects from idea to launch.
• Strong visual taste and design skills.
• Ability to create high-fidelity mockups with great attention to detail.
• Ability to create prototypes to validate product ideas.
• Ability to collect and analyze data from a wide variety of sources.
• Understanding of software architecture and development processes, with the ability to collaborate effectively with engineering teams.
• Excellent communication skills, with the ability to present and articulate product and design decisions effectively.

Note that whilst this is a role focussed on the Indonesian market it will be based out of Ahrefs global HQ in Singapore

About the Role

We're looking for a Marketing manager to drive our growth in Indonesia. This isn't just about translating global campaigns; it's about building a localised strategy from the ground up, tailored specifically for the Indonesian market. You'll be working to make Ahrefs a household name among Indonesian marketers and businesses.

Responsibilities

• Serve as the driving force behind Ahrefs' marketing efforts in the Indonesian speaking market, taking a hands-on approach to all aspects of the marketing mix
• Develop and execute common sense marketing strategies to drive brand awareness, lead generation, and customer acquisition
• Directly manage the creation and localisation of content, including blog posts, social media updates, email campaigns, and other digital assets
• Manage all Indonesia related marketing activities including content creation, events, partnerships, and public relations.
• Lead offers in educating the Indonesian market in SEO/AI Search/AI Marketing best practices, placing Ahrefs front and centre.
• Organise and participate in key marketing events, such as networking events, conferences and customer meetups, to build relationships and generate leads
• Analyze market trends, competitor activities, and customer insights to identify opportunities and continuously optimise marketing initiatives
• Report on performance to senior leadership

Requirements

• Significant years of proven experience with results in marketing leadership roles, preferably in the technology or SaaS industry. Primarily focused on localisation and adapting content from English-speaking markets to Indonesian-speaking audiences, creating promotional materials, and organising local meetups.
• Good knowledge in using Ahrefs product and understanding of its application in the German market.
• Experience in SEO/AI visibility is considered a big plus
• Proven track record of developing and executing successful marketing strategies in the Indonesian market. Ideally bringing a global brand to the market.
• Ability to go after quick wins in the first few months in the role, keep what’s working, and develop a mid- to long-term strategy tailored to the local market while working as a one-person team (to start with).
• Excellent content creation and digital marketing skills, with the ability to produce high-quality assets
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
• Native in Bahasa, Indonesia and fluent in English, both written and verbal

What Success Looks Like

In 6 months: You've developed and launched the core localised content strategy for Indonesia, resulting in a measurable increase in organic search traffic and engagement from the target audience. We see active participation in at least two key local online communities, and you've identified key influencers for future collaborations. The first localized assets (e.g., specific landing pages, blog posts) are consistently outranking competitors for relevant Indonesian keywords.

In 1 year:Ahrefs is a recognised and respected brand within the Indonesian marketing community, driven by your efforts. You've established Ahrefs as a go-to resource for SEO and marketing insights in Indonesia. We've seen a significant increase in MQLs from the region, directly attributable to your localized content and community initiatives. You've identified a clear path for future market expansion and potentially started building out a small, specialised local team.

Why Ahrefs?

We believe in empowering smart people to make big decisions. As our Head of Marketing for Indonesia, you won't be managing a rigid process; you'll be building a market. We don't micromanage. Instead, we trust you to identify opportunities, iterate quickly, and drive tangible results that directly impact our growth in a critical market. You’ll have the autonomy to make things run, then right, then better, all while working with a product that truly helps marketers.