About the role:

As a Fraud Analyst at Forter, you will be responsible for one of the most critical assets in the company: maintaining the accuracy, reliability, and performance of what is widely considered the leading e-commerce fraud decisioning system in the industry.

You will be expected to think analytically and creatively, constantly improving how we identify fraud and protect legitimate customers. Your work will focus on solving real and evolving business challenges faced by some of the world’s largest and most advanced online retailers. In this role, you will also have direct exposure to key customers, providing analytical insights and helping tailor solutions to their specific needs.

This position has strong technical and analytical depth, but prior coding experience is not required. We believe great analysts can learn the technical tools they need as part of the role through structured training and hands-on work. We hire across multiple levels and adjust the scope and level of ownership based on what we learn during the interview process.

You will join a dynamic, high bar department with a strong culture of excellence, curiosity, and ownership. We work in an informal and collaborative environment where people learn fast and ideas matter. The role offers meaningful growth opportunities, with clear paths toward both senior individual contributor and managerial roles, allowing you to shape your career based on your strengths.

Your work will directly impact Forter’s product, protect millions of customers, and help shape the future of trust in digital commerce.

What you'll be doing:

• Design, implement, and continuously improve decisioning logic running in live production systems
• Research complex fraud patterns, adversarial behaviors, and emerging threats
• Analyze large scale datasets to extract actionable insights and improve decision accuracy
• Develop and automate analytical processes to increase efficiency and scalability
• Work closely with Data Science, Engineering, and other cross functional teams to drive platform improvements

What you'll need:

• Psychometric score above 700 or equivalent (e.g. GMAT) – we value this as an indicator of the high-speed analytical reasoning and structured thinking required for this role
• Strong analytical and logical reasoning skills, with the ability to break down complex problems
• A record of high achievement – academically, professionally, or in other personal pursuits
• Natural curiosity and the ability to understand systemic behaviors and adversarial tactics
• Proactive and results driven mindset, with the ability to work independently within a collaborative team
• Strong technical orientation. Experience with Python, SQL, or R is an advantage but not required. You should be comfortable learning new tools and technologies

Bonus points for:

• Experience with SQL or Python
• Background in risk analysis or intelligence work
• Experience in data analysis
• Familiarity with machine learning concepts

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstromv can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

#LI-Onsite

• About the Role

  Forter seeks a highly skilled, motivated Senior Full-Stack Engineer  to join the Customer Experience Offerings (CXO) team. This team delivers and scales Forter’s core offerings and agentic experiences, creating smart automation for customers to confidently understand, configure, and optimize their journey.

  Part of the Customer Experience group, this high-impact, hands-on role involves working across the full application stack—frontend (React, Next.js), backend (Node.js, TypeScript), data pipelines, and platform development. The ideal candidate has deep expertise in full-stack development, large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. You will design and implement robust, end-to-end solutions for the customer portal and internal tools, and play a central role in shaping AI-driven capabilities as we invest heavily in Agentic AI.

  If you enjoy owning complex problems end to end, improving systems at scale, and building experiences that bring real value to customers, we would love to meet you.

  
  

  What You’ll Be Doing

  • Drive the end-to-end technical strategy and development for Forter's core offerings and the intelligent, agentic experiences that empower customers to configure and continuously optimize their journey.
  • Define and implement the authoritative technical standards for user configuration and data interaction/visualization, ensuring high performance and reusability across the platform.
  • Lead the development of next-generation Agentic AI capabilities. Define how LLMs integrate into our platform, build AI-powered workflows, and establish strong engineering patterns for safe and reliable adoption.
  • Own and evolve the data foundations behind the portal. Optimize pipelines, improve data quality and freshness, and design resilient data-access patterns to ensure customers can confidently understand and analyze the impact of their choices.
  • Own end-to-end delivery of high-impact initiatives, focusing on unifying the user journey by bridging the gap between configuration and results analysis. Contribute hands-on across the full stack when needed, maintain execution momentum, and drive projects from concept to production.
  • Work closely with product, design, customer-facing teams, and partner engineering groups. Turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals.

  Who are you?

  • 5+ years of experience as a software engineer with deep expertise in full-stack development, including strong command of modern frontend frameworks (e.g., React, Next.js) and backend technologies (Node.js, TypeScript).
  • Experience building customer-facing products and working closely with product managers and customer-facing stakeholders.
  • Strong familiarity with cloud-native environments. AWS experience is a significant advantage.
  • Hands-on experience with distributed systems, data-intensive architectures, and event-driven pipelines. You are comfortable working with stores like Redis, Kafka, SQS, Elasticsearch, MySQL, and Snowflake, and you know how to design efficient data-access layers, optimize schema and query performance, and build reliable ingestion and transformation pipelines.
  • Demonstrated impact in senior engineering roles. You have led complex technical initiatives, influenced product decisions, and helped drive architecture across teams.
  • Deep systems thinking with the ability to design and scale robust, performant, and maintainable services.
  • Excellent communication and collaboration skills. You can discuss architecture with engineers, roadmap with product managers, and explain tradeoffs to non-technical stakeholders.
  • Experience using modern AI development tools such as Claude, GitHub CoPilot or similar to accelerate development and improve quality.
  • Proven ability to self-manage, work autonomously, and drive projects forward without heavy oversight.

  It’d be really cool if you also have:

  • Experience building products or workflows powered by LLMs or Agentic AI
  • Experience with micro-frontends or multi-app ecosystem architectures
  • Deep experience with designing or maintaining high-scale data pipelines, including streaming, batching, or real-time enrichment workflows
  • Experience leading workshops, sharing knowledge internally, or driving community practices

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

We are looking for an enthusiastic Executive Assistant to join the Forter team and support multiple C-level executives. This is a hybrid role with at least 3 days weekly in the New York office with flexibility when needed for additional time for events, team off-sites, board meetings and when remote executives are in the New York office.

What you'll be doing:

• Ensure that the executives are where they need to be, when they need to be there. Proactively manage calendars for the executives, and for other team members on occasion as needed
• Create detailed daily itineraries (which are constantly changing!) Additionally, make sure executives follow their itineraries closely
• Arrange meetings, calls, events, and travel. Set and test everything out in advance to ensure a seamless experience
• Coordinate international and domestic travel logistics, including flight itineraries, hotel reservations, and car services
• Handle sensitive matters with utmost confidentiality and professionalism
• Be a superb gatekeeper, regularly interacting with employees from all departments, as well as numerous stakeholders of all levels
• Manage external relationships with efficiency and poise, representing the company with the highest level of professionalism
• Support company-wide and departmental events, i.e. schedule catering, set up company-wide meetings, happy hours, and cultural events
• Liaise with the building and complete online work orders for general maintenance as needed
• Execute day-to-day administrative tasks, including but not limited to: placing lunch orders, arranging deliveries, updating contacts, and conducting research

What you'll need:

• 5+ years of experience as an Executive Assistant supporting multiple executives 
• Prior experience as an Executive Assistant in a fast-paced tech company is preferred
• A true problem solver, with a "figure it out" mentality
• High level of discretion in handling confidential information
• Exceptional written and verbal communication skills
• Excellent time-management skills
• Passion for excellent service, learning new skills and concepts, communicating across divisions, and project management
• Strong independent and critical thinking skills
• Team-oriented and collaborative
• High level of flexibility and availability
• Exceptional interpersonal skills and a positive attitude
• Ability to take initiative and anticipate needs a week, month and quarter ahead.
• Demonstrated ability to make accurate and timely administrative judgments, while remaining professional under pressure. 
• Familiarity with Google Suite, Slack and Asana

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $113,000 - $140,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

#LI-Hybrid 

About the role:

Reporting to Forter's Chief of Staff, the Strategy & Operations Lead will serve as a force-multiplier for the Chief of Staff function — driving execution of high-priority cross-functional initiatives, maintaining the operational cadences that keep the leadership team aligned, and supporting the preparation of key moments such as board meetings and quarterly offsites.

This is a high-visibility, high-impact role designed for someone who combines sharp analytical thinking with strong execution discipline. You'll work across the entire business, partner directly with senior leaders, and build the operational muscle to grow into roles of increasing strategic scope over time.

What you’ll be doing:

Cross-Functional Project Management

• Drive strategic projects: Support end-to-end execution of high-priority, ad hoc strategic projects on behalf of the Chief of Staff and President,  managing scope, timelines, and stakeholder coordination from kickoff through completion.
• Build execution infrastructure: Develop and maintain structured tracking systems (e.g., project plans, dashboards, status trackers) to provide the Chief of Staff and leadership team with clear visibility into initiative progress and blockers.
• Coordinate across the business: Work across Sales, Product, Finance, Marketing, and other functions to surface dependencies, align on priorities, and unblock execution, serving as a connective layer between teams.
• Identify and escalate blockers: Quickly diagnose obstacles slowing down key workstreams and surface proposed solutions to the Chief of Staff, with a bias toward action.

Management Rhythm & Operating Cadence

• Support leadership cadences: Support the Chief of Staff in maintaining the operating rhythm of the leadership team, including preparing materials, pre-reads, and follow-up summaries for key meetings.
• Track and close action items: Track action items and commitments coming out of management meetings and offsites, following up with owners to ensure completion and escalating where needed.
• Improve operating processes: Identify opportunities to improve how the leadership team operates — from meeting formats to reporting templates — and build scalable processes where gaps exist.

Board & Executive Preparation Support

• Coordinate board prep logistics: Support coordination of quarterly board meeting preparation — working with management team members to collect inputs, consolidate content, and ensure materials are accurate, consistent, and on schedule.
• Standardize presentation frameworks: Help develop and enforce a standardized structure for how leaders present projects and goals, ensuring consistency in content and format across the board deck and other executive communications.
• Support dry runs and follow-up: Assist with organizing dry run sessions and managing follow-up after board meetings, including tracking decisions and action items.

Offsites & Strategic Events

• Plan and execute offsites: Partner with the Chief of Staff to plan and execute quarterly leadership offsites — building detailed agendas with clear objectives, coordinating logistics with executive assistants, and preparing materials.
• Facilitate productive sessions: During offsites, support facilitation by tracking time, capturing notes, and ensuring discussions move toward concrete decisions and outcomes.
• Document and distribute outcomes: Produce clear post-offsite summaries documenting key takeaways, decisions, and follow-up plans, and distribute these to all participants with assigned owners and timelines.

Strategic Research & Analysis

• Support strategic decision-making: Conduct structured research and analysis to support the Chief of Staff and President on strategic questions — synthesizing findings into clear, concise frameworks or recommendations.
• Create executive-ready materials: Build slide decks, memos, and briefing documents that distill complex information for senior leadership audiences.

What you’ll need:

• MBA with 2+ years of experience in management consulting, investment banking, or a similar high-output analytical environment. Experience in a tech or high-growth company is a plus.
• Strong project management skills — you know how to break down complex initiatives, build plans, and keep multiple workstreams moving simultaneously.
• Exceptional organizational skills and attention to detail, with the ability to manage competing priorities without letting things fall through the cracks.
• Sharp analytical and structured thinking skills; comfortable turning ambiguous questions into clear frameworks or recommendations.
• Excellent written and verbal communication skills, including the ability to create crisp, polished presentations and written materials for an executive audience.
• Low ego, high ownership. You're comfortable doing whatever it takes — from strategic analysis to logistical coordination — to make the people you support successful.
• Naturally collaborative and cross-functional; you build trust quickly and have experience working effectively with senior leaders across the departments.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024,2025)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023, 2024, and 2025)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $168,000 - $200,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role:
Forter’s CX group owns the "face" of our products. In this role, your mission is twofold: you will define the innovative experience patterns and "agentic" flows that set the standard for all Forter products, while also taking full ownership of major, standalone strategic projects. You will lead the evolution of our platform into the agentic era, reimagining how users interact with AI-driven workflows to meet shifting market expectations. Bridging the gap between high-level strategy and technical execution, you will ensure every touchpoint in the ecosystem is seamless and value-driven. You’ll partner closely with Design and Engineering to raise our UX quality bar and embed practical AI into the fabric of the merchant experience.

What you will be doing:

• Lead Strategic Standalone Projects: Take full end-to-end ownership of major product initiatives. You will move from initial market discovery and strategy to technical execution and global launch.
• Define the "Forter Experience" Standards: Create and document the innovative experience patterns and "agentic" flows that define how merchants interact with our platform. You’ll ensure these patterns are modular and high-quality so other PMs can easily utilize them in their own features.
• Drive the Agentic Evolution: Identify and implement practical AI and automation opportunities that transform the merchant experience, moving from static dashboards to dynamic, intelligent workflows that solve complex problems for our users.
• Raise the UX Quality Bar: Partner deeply with Design and Engineering to champion a "UX-first" culture. You will be the final word on what a world-class merchant interface looks like at Forter.
• Bridge Strategy and Execution: Translate high-level business goals into actionable product roadmaps. You’ll manage the trade-offs between rapid AI innovation, technical feasibility, and a seamless user journey.
• Consult and Collaborate: Act as a "center of excellence" for other product teams, providing the blueprints and guidance they need to ensure their features feel like a native, consistent part of the Forter ecosystem.
• Measure and Iterate: Define the success metrics (Business, UX, and Data) for your initiatives and use a data-driven approach to constantly improve the efficiency and "delight" of our products.

Who are you?

• 4+ years in Product Management.
• Hands-on experience building with AI (e.g., agents, LLM‑powered features, workflow automation) and strong familiarity with current AI trends.
• Strong product sense and analytical skills; able to frame problems, define success metrics, and make data‑informed decisions.
• Demonstrated ability to partner deeply with Design, Engineering and GTM teams; excellent English communication skills.
• Ownership mindset: accountable, proactive, and comfortable leading complex initiatives end to end.

It’d be really cool if you also: 

• Have experience in one or more of these domains: fraud, risk, payments, identity, ecommerce, or analytics/dashboards.

• Have a background in UX systems/design systems, front‑end platforms, or UI component libraries.

• Prior work in multi‑product platforms where consistency and scale matter.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process

About the role:

As Forter’s Senior Strategic Partnerships Manager for AI & Agentic Commerce, you will be responsible for developing and executing a comprehensive business development strategy to accelerate the growth of Forter’s AI-powered products across the globe. You will work closely with cross-functional departments to identify partnership opportunities, cultivate strategic alliances, and build relationships with key stakeholders in the e-commerce, AI, and agentic commerce ecosystem. While New York City or London location is preferred, this role can sit remotely, and it reports to the Director of Forter AI.

What you’ll be doing:

• Strategic Planning: Maintain, execute and continue to build upon a strategic business development plan for the AI & agentic commerce business, aligning with the company’s overall objectives and growth targets.
• Market Analysis: Conduct ongoing market research to identify emerging trends in AI, agentic commerce, and autonomous transaction ecosystems. Use insights to shape the company’s market positioning and product development efforts.
• Partnership Development: Identify, evaluate, and establish strategic alliances, partnerships, and collaborations which extend the company’s reach into AI platform providers, large language model (LLM) developers, agentic commerce enablers, and other relevant players in the AI ecosystem to expand our market presence and reach.
• Sales and Revenue Growth: Lead and mentor the sales and customer success teams to drive revenue growth via the AI product portfolio.
• Negotiations: Oversee negotiations, contract development, and deal structuring. Ensure favorable terms and mutually beneficial agreements with AI and technology partners.
• Cross-functional Collaboration: Collaborate closely with sales, product, marketing, analytics, and operations teams to ensure alignment and seamless execution of AI-focused business development strategies.

What you’ll need:

• Bachelor’s degree in Business or a related field; MBA preferred.
• Proven track record of at least 5-8 years in the payments, identity, machine learning, or AI space, including experience in the agentic technology space, preferably in e-commerce or commerce-adjacent environments.
• Strong understanding of the AI, large language model (LLM), and agentic commerce industries, market dynamics, and emerging trends. Knowledge of the AI platform and agentic protocol ecosystem is preferred.
• Demonstrated experience in negotiating and closing complex deals and partnerships.
• Strategic thinker with a results-driven mindset, able to ideate around new products with potential partners in the AI and agentic commerce space.
• Close collaboration with Product and R&D team members while maintaining a competitive lens around GTM positioning and Business Development strategy.
• Excellent communication, presentation, and interpersonal abilities. You are a clear thinker, speaker, and writer — highly creative in messaging and visually presenting complex topics.
• Comfortable with a fast-paced environment, with no hesitation to roll up your sleeves and pitch in wherever needed to help solve problems with a positive attitude.
• Ability to travel as needed, likely 10–25% of the time.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $180,000 - $220,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

#LI-Remote

About the role:

We are looking to build our network of talented and driven Enterprise Sales Development Representatives that thrive in a dynamic sales cycle environment to join our growing team in the future. All SDR's will be based in New York. Successful candidates will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This role will report to our Sr, Manager, Sales Development.

What you'll be doing:

• Source highly-qualified opportunities for Account Executives through proactive outreach to assigned accounts, strategizing cross functionally with sales, channel, and marketing on prospecting plans 
• Work autonomously to explore data resources to research accounts, identify key players, and uncover business problems within large retail enterprises
• Deliver compelling messages, both written and verbal, to generate interest
• Conduct initial discovery conversations with Finance, eCommerce, and Payments Executives in targeted accounts
• Understand customer needs and requirements and effectively articulate how Forter can partner to solve them 
• Provide insight into an organization's structure, with ability to successfully identify decision makers

What you'll need:

The ideal candidate will possess strong organizational skills, attention to detail, and communication skills. A strong candidate is flexible with change, comfortable in a fast-paced environment, and eager to advance their career in sales. 

• A Bachelor's degree or equivalent work experience
• 6-12 months of previous business experience highly preferred
• Excellent written and verbal communication skills to be effective in positioning a clear, concise and well-understood message
• Solid technical aptitude and genuine interest in tech and e-commerce solutions
• Ability to navigate systems and tools and follow process
• Highly-motivated and driven individual who thrives working toward monthly and quarterly quotas

It'd be really cool if you also have:

• Experience in a fast-paced startup, with the ability to work in a rapidly expanding and changing environment
• Previous experience with sales and prospecting tools a plus: Salesforce.com, SalesLoft, Common Room, LinkedIn Sales Navigator
• Previous experience using AI to automate your outbound prospecting process

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

Forter is looking for a VP of Revenue Operations & Enablement to own global field operations, sales enablement, and strategic alignment across our Go-To-Market (GTM) organization. Reporting to the Chief Revenue Officer, this leader will play a critical role in scaling Forter’s enterprise B2B platform by driving operational excellence, forecasting rigor, and world-class enablement that accelerates sales productivity and execution.

The ideal candidate thrives in a high-growth environment that values strategic communication, cross-functional partnership, and measurable results. This role requires deep experience in enterprise B2B SaaS, a strong analytical and operational foundation, and the ability to build scalable best practices across Revenue Operations and Enablement. You will serve as a trusted partner to GTM leadership and the executive team, guiding and influencing large, cross-functional initiatives that support Forter’s growth and global expansion.

What you’ll be doing:

• Revenue Operations & Strategy
  • Own global revenue operations across Sales, Customer Success, and Partnerships, ensuring alignment, consistency, and operational rigor throughout the GTM lifecycle.
  • Drive continual improvements in bookings forecast accuracy and pipeline management, including operating cadence, inspection frameworks, and executive-level reporting.
  • Develop and maintain a data-driven, probability-weighted bookings forecast and partner closely with Finance on billings, revenue, and capacity planning.
  • Provide regular business reviews with Sales Managers, Account Executives, and cross-functional partners to assess opportunity health, surface risks, and reinforce best practices.
  • Boost sales productivity through customer segmentation, territory design, capacity modeling, and simplification of the end-to-end sales process.
  • Track and analyze KPIs related to growth, win/loss performance, upsells, renewals, quota attainment, and rep productivity, translating insights into action.
  • Lead the global deal desk to enable faster, higher-quality deal execution, including pricing strategy, approvals, RFP support, and strategic deal guidance.
  • Partner with Legal, Finance, and Accounting to optimize contracting, order-to-cash workflows, commissions, and revenue processing while modernizing legacy policies.
  • Collaborate with the CFO and FP&A team to design commission structures and incentive programs that drive the right behaviors, product mix, and long-term growth.
• Sales Enablement & GTM Effectiveness
  • Own the global sales enablement strategy for Forter’s enterprise B2B platform, ensuring sales teams are equipped to execute effectively at every stage of the customer journey.
  • Build and scale enablement programs across onboarding, continuous learning, product releases, messaging, competitive positioning, and deal execution.
  • Partner with Sales, Product Marketing, and Product to translate Forter’s value proposition into clear, compelling sales narratives and enablement assets.
  • Establish enablement frameworks that support enterprise selling motions, including account planning, multi-stakeholder deal strategy, and executive-level conversations.
  • Ensure enablement programs are measurable, tying learning initiatives to improvements in ramp time, pipeline conversion, deal velocity, and win rates.
  • Oversee the selection, optimization, and adoption of sales enablement tools and platforms to drive consistent execution globally.
  • Support hiring profiles, onboarding experiences, and ongoing coaching programs to increase rep effectiveness and participation across global regions (AMER, EMEA, APAC).
• Leadership & Scale
  • Lead, mentor, and grow a high-performing global Revenue Operations and Enablement team, setting a clear vision and operating model.
  • Size TAM opportunities and partner with GTM leadership to define go-to-market strategies that optimize resource efficiency and market coverage.
  • Collaborate with Sales leadership, Legal, and Finance to support expansion into new global territories.
  • Play a key role in preparing and presenting materials for global all-hands, QBRs, executive leadership meetings, management offsites, and Board discussions.

What you’ll need:

• 10+ years of experience in a high-growth enterprise B2B SaaS environment (25%+ YoY growth)
• Proven success across 5+ years of leading Revenue Operations and/or Sales Enablement at scale, supporting complex, outbound enterprise sales motions
• Demonstrated experience partnering closely with Sales leadership and executives to drive productivity, predictability, and growth
• Strong track record of building and leading high-performing teams (10+), with a coaching-oriented leadership style
• Exceptional analytical, operational, and problem-solving skills paired with strong executive-level communication and presentation abilities
• High EQ and adaptability, with the ability to influence across functions and levels
• Data-driven, curious, and systems-oriented, with a passion for continuous improvement

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $300,000 - $330,000 annually + bonus + equity + benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

#LI-Hybrid 

About the role:

The Senior Manager, Accounting will report to our global Director of Finance and work closely with finance leadership, FP&A and business stakeholders to drive an accurate and timely financial statement close, as well as support strategic decision making. This role would be suited for an accounting professional with strong business acumen, solid management and leadership skills who thrives when working on challenges and driving continuous improvement in a dynamic, fast paced environment.

What you’ll be doing:

• Manage, mentor and develop the U.S. based General Ledger accounting team, which currently consists of two accountants and a senior payroll professional. Encourage a culture of continuous learning and accountability.
• Oversee General Ledger monthly close for selected accounts, and optimize and maintain Floqast.
• Own and publish the monthly closing calendar.
• Primary ownership for the US and international (other than Israel) payroll process, which includes ensuring the timely and accurate submission of the semi-monthly and monthly pay cycles.
• Partner with VP of Accounting in managing worldwide treasury process, ensuring all subsidiaries have sufficient cash to meet their financial obligations.
• Accounting ownership of the sales commissions and company bonus process, which includes calculating an accurate month-end accrual and subsequent reconciling with actual payments, as well as partnering with FP&A and HR on same.
• Collaborate with accounting colleagues and peers both in the U.S. and overseas, utilizing a team-first approach. 
• Partner, as needed, with technical accounting to prepare monthly internal financial statements and present results to VP of Accounting and CFO.
• Support the consolidated financial statement audit, as well as collaborate with peers and the tax team on statutory audits for the international subsidiaries. 
• Coordinate with the technical accounting team on technical memorandums involving significant or unusual transactions. 
• Partner with IT and Finance to optimize NetSuite and downstream tools (Floqast, Avalara, Shareworks, ADP, Papaya, Zip, etc.); reduce manual processes to enhance department efficiency while maintaining accuracy. 
• Build and maintain relationships with external stakeholders, such as auditors, tax advisors, and financial institutions.
• Take on additional tasks and special projects, as necessary.

What you’ll need:

• Bachelor’s Degree in Accounting
• CPA required
• 8+ years of relevant accounting experience, coupled with 2+ years of experience in management or a lead role
• Deep knowledge of U.S. GAAP
• Ability to work and communicate effectively with domestic and international colleagues 
• Experience with higher end ERP systems, such as NetSuite (highly preferred) or Intacct; Floqast experience highly desirable

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $158,000 - $195,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role:

We’re looking for an experienced and impact driven professional to join our Global Risk team as a Senior Risk Analyst.

In this role, you will take a leading part in shaping risk and commercial decision making across the AMER region. You will work closely with Go-to-Market leadership, bringing strong analytical judgment, business understanding, and a forward-looking perspective to complex opportunities.

This role is designed for someone who already has solid experience operating in analytical and commercial environments and is ready to take broader ownership, influence strategy, and act as a trusted partner to Sales, Finance, and regional stakeholders.

What you’ll be doing:

• Own and lead regional risk and analytics initiatives, including exposure analysis, KPI definition, ROI modeling, and value articulation for key merchants
• Serve as a senior analytical partner on pricing strategy, margin evaluation, and complex commercial decisions for new and existing opportunities
• Lead opportunity level revenue modeling and forecasting, working closely with Sales, Deal Ops, and Finance to support accurate planning
• Evaluate deals with a holistic view of merchant needs, competitive positioning, deal structure, and long term value creation
• Provide senior level analytical support during the sales process, including participation in strategic prospect discussions and solution shaping
• Act as a key connector between regional go to market teams and central Analytics and R&D groups, helping drive alignment, prioritization, and execution

What you’ll need:

• Bachelor’s degree in Data Science, Statistics, Economics, Business, or a related field. 
• 4+ years of experience in analytical roles with strong exposure to commercial decision making, go to market strategy, or revenue focused environments. Fintech experience is a strong advantage
• Proven experience working directly with customers and senior stakeholders, with the ability to influence decisions through data and clear reasoning
• Strong ability to translate complex analysis into actionable business insights, KPIs, and recommendations
• High level of independence, strong attention to detail, and comfort managing multiple initiatives across regions and time zones
• Strong written and verbal communication
• Experience with analytical and data tools. Hands on experience with Python or SQL is an advantage
• Openness to occasional travel

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: USD $117,000 ~ $145,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role:

Forter is looking for a Senior Software Engineer to join our Decision Engineering team. The group is responsible for the real-time, low-latency infrastructure that powers Forter’s fraud decisions and external APIs.

Our systems process billions of requests every day, ensuring high availability, security, and performance at global scale.

In this role, you’ll work on core backend components such as our decision engine, ingestion and enrichment pipelines, schema management systems, and self-serve API platform. The software you build will power critical business decisions and directly serve some of the world’s largest merchants.

This is a high-impact, high-ownership position for an engineer who thrives on solving complex distributed systems challenges, cares deeply about production-grade quality, and wants to shape the foundation of Forter’s decisioning platform.

What you'll be doing:

• Design, build, and scale backend systems that power Forter’s real-time decisioning and APIs.
• Own projects end-to-end - from design and implementation to production rollout and monitoring.
• Ensure systems are low-latency, fault-tolerant, and high-throughput across distributed environments.
• Enhance observability, reliability, and developer experience through strong operational and tooling practices.
• Collaborate with Product, analysts, data scientists, and infrastructure teams to drive innovation across Forter’s decision ecosystem.
• Participate in technical discussions and customer interactions, providing expertise and clear communication when supporting enterprise integrations.

What you'll need:

• 6+ years of experience building backend systems in large-scale production environments
• Strong programming skills in Python, Java, Kotlin, or Node.js
• Hands-on experience with cloud-native technologies (AWS, Kubernetes, Docker)
• Proven ability to design and maintain high-scale distributed systems
• Strong sense of ownership, autonomy, and accountability
• Excellent communication skills, with the ability to explain complex systems clearly to both technical and non-technical audiences — including direct collaboration with customers worldwide

It'd be cool if you also have: 

• Experience with API Gateway architectures, schema/versioning strategies, or platformization efforts
• Familiarity with real-time data processing frameworks (e.g., Flink, Storm) and resilience patterns
• Background working alongside data science or machine learning teams
• Contributions to developer platforms, infrastructure services, or internal tools improving engineering velocity

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role: 

Forter is looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. This role is outward-facing: you will sit alongside GTM and G&A functions — Sales, Marketing, Finance, HR, Legal, Customer Success — and fundamentally alter how these teams operate with AI.

Departments outside of R&D are still early in their AI journeys, and they need technically strong partners who can understand their workflows, identify the highest-leverage opportunities, and build the solutions that actually change how work gets done. If you see the value in sitting with a business leader, understanding a painful manual process, and shipping something in a week that saves hundreds of hours, then this role is for you.

Why should you join us?

This is a unique opportunity to own the end-to-end AI transformation of entire functions, with executive sponsorship and real mandate. You’ll be working as part of an incredibly strong team of senior engineers at the forefront of AI. The work revolves around learning the latest tech in AI, and leveraging it to change how hundreds of people across the organization work every day.

You'll operate with unusual autonomy: scoping problems directly with function leaders, deciding what to build, shipping it, measuring impact, and iterating. You'll work closely with senior leadership to ensure your work aligns with company strategy, giving you company-wide business impact and visibility.

What you will be doing:

• Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
• Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
• Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
• Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
• Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
• Measure and report on AI adoption impact — quantifying time saved, process improvements, and capability gains — to build the case for continued investment and to guide prioritization.

Who are you?

• 7+ years of software engineering experience, with a strong track record of shipping production systems.
• Demonstrated experience working directly with non-technical teams to deliver technology-driven transformation. 
• Exceptional communication skills: you can run a discovery session with a VP of Sales, write a clear project brief, present results to an executive audience, and pair with a junior analyst on prompt engineering, all in the same week.
• Strong product instincts. You naturally think in terms of user problems, adoption, and measurable outcomes rather than technical elegance for its own sake.
• Comfortable with ambiguity and self-direction. You won't have a detailed backlog handed to you; you'll build it by understanding the business.
• Passionate about LLMs, prompt engineering, and AI application patterns (RAG, agents, tool use). 

It’d be really cool if you also:

• Have led or played a central role in an AI or digital transformation initiative, with measurable results you can speak to.
• Have experience in product management, solutions engineering, or technical consulting roles in addition to software engineering.
• Are familiar with GTM/G&A tooling ecosystems (CRM, ERP, BI platforms, HRIS, marketing automation) and understand how AI can augment them.
• Have hands-on experience with agentic patterns (Claude Code, MCP, Strands Agents or similar), RAG systems, and evaluation frameworks.
• Have built internal AI tools or chatbots that non-technical users actually adopted and continued using.
• Have experience designing and delivering technical training or enablement programs.

Benefits include:

• Competitive salary and bonus plan
• Restricted Stock Units (RSUs)
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role: 

Forter is looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. This role is outward-facing: you will sit alongside GTM and G&A functions — Sales, Marketing, Finance, HR, Legal, Customer Success — and fundamentally alter how these teams operate with AI.

Departments outside of R&D are still early in their AI journeys, and they need technically strong partners who can understand their workflows, identify the highest-leverage opportunities, and build the solutions that actually change how work gets done. If you see the value in sitting with a business leader, understanding a painful manual process, and shipping something in a week that saves hundreds of hours, then this role is for you.

Why should you join us?

This is a unique opportunity to own the end-to-end AI transformation of entire functions, with executive sponsorship and real mandate. You’ll be working as part of an incredibly strong team of senior engineers at the forefront of AI. The work revolves around learning the latest tech in AI, and leveraging it to change how hundreds of people across the organization work every day.

You'll operate with unusual autonomy: scoping problems directly with function leaders, deciding what to build, shipping it, measuring impact, and iterating. You'll work closely with senior leadership to ensure your work aligns with company strategy, giving you company-wide business impact and visibility.

What you will be doing:

• Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
• Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
• Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
• Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
• Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
• Measure and report on AI adoption impact — quantifying time saved, process improvements, and capability gains — to build the case for continued investment and to guide prioritization.

Who are you?

• 7+ years of software engineering experience, with a strong track record of shipping production systems.
• Demonstrated experience working directly with non-technical teams to deliver technology-driven transformation. 
• Exceptional communication skills: you can run a discovery session with a VP of Sales, write a clear project brief, present results to an executive audience, and pair with a junior analyst on prompt engineering, all in the same week.
• Strong product instincts. You naturally think in terms of user problems, adoption, and measurable outcomes rather than technical elegance for its own sake.
• Comfortable with ambiguity and self-direction. You won't have a detailed backlog handed to you; you'll build it by understanding the business.
• Passionate about LLMs, prompt engineering, and AI application patterns (RAG, agents, tool use). 

It’d be really cool if you also:

• Have led or played a central role in an AI or digital transformation initiative, with measurable results you can speak to.
• Have experience in product management, solutions engineering, or technical consulting roles in addition to software engineering.
• Are familiar with GTM/G&A tooling ecosystems (CRM, ERP, BI platforms, HRIS, marketing automation) and understand how AI can augment them.
• Have hands-on experience with agentic patterns (Claude Code, MCP, Strands Agents or similar), RAG systems, and evaluation frameworks.
• Have built internal AI tools or chatbots that non-technical users actually adopted and continued using.
• Have experience designing and delivering technical training or enablement programs.

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

Forter's Fraud and Abuse product team is at the heart of developing Forter's core offering, enabling businesses to make trust decisions about their customers through the entire customer journey. We are looking for a Senior Product Manager based in New York City (hybrid) to join our Offerings Group.

This is a unique opportunity to own a high-impact domain end-to-end — from return abuse and refund fraud to coupon exploitation and loyalty manipulation. You'll shape the product roadmap, build the GTM narrative, and work directly with merchants who deal with these problems every day. You'll develop new features alongside our R&D teams (Engineering and Analytics), build the positioning and packaging alongside our Marketing team, and gather direct feedback from our GTM teams and customers globally on their needs.

If you've lived these problems from the merchant side and you're ready to own the product that solves them, this role was built for you.

What you’ll be doing:

• Roadmap & Strategy: Work closely with the Fraud and Abuse Director (based in Tel Aviv) to define and shape the product roadmap — what gets built, what gaps exist, and what the market needs next. You are the internal expert on how abuse actually works inside a retailer, and you'll translate that expertise into product strategy.
• Feature Release Leadership: Lead the end-to-end release process for new features and capabilities — from internal training to monitoring initial adoption and feedback. You'll ensure releases meet business requirements and land well with merchants and GTM teams alike.
• Agentic AI Integration: Partner with Engineering and Analytics to shape how agentic AI tools are embedded into Forter's product offering — identifying where autonomous, multi-step AI capabilities can enhance the merchant and analyst experience, and translating those opportunities into concrete product features.
• Market Feedback Loop: Build a continuous feedback loop from merchants, GTM teams, and market signals to inform roadmap priorities and identify new opportunities for innovation in the fraud and abuse space.
• GTM Enablement & Deal Support: Act as the primary product point of contact for Sales and Customer Success teams in the NYC office. You'll support complex enterprise deals from a product perspective, present at industry conferences and webinars as Forter's abuse domain expert, and help our teams articulate the value of our solutions to merchants.
• Collateral & Material Creation: Develop the "connective tissue" between product and sales. Alongside the Product Marketing team, you'll create GTM materials, ROI frameworks, product one-pagers, and enablement documentation — making the value of Forter's abuse protection tangible and compelling to enterprise buyers.

What you’ll need:

• Domain Expertise: 5–10 years of experience in fraud and/or abuse, with meaningful time spent at or working directly with large e-commerce merchants or retailers. You have hands-on experience with return abuse, refund fraud, coupon exploitation or loyalty manipulation — and you understand these problems from the merchant's perspective, not just the vendor's.
• Product Ownership: Proven ability to own a full domain end-to-end — defining roadmaps, shipping capabilities, and driving outcomes. We're looking for someone who has led a product area with real autonomy and accountability.
• Communication: Proven ability to communicate effectively — written and verbal — to both technical and non-technical audiences. You're comfortable presenting to enterprise buyers, enabling a sales team, and writing a one-pager that lands with a merchant CFO.
• Collaboration: A natural ability to build relationships across time zones and functions. You'll be the face of the product team in our New York office while maintaining a tight-knit partnership with the team in Tel Aviv — which means you're equally comfortable running a merchant call solo and presenting a roadmap to leadership.
• Technical and Analytical Curiosity: While you don't need to be an engineer, you should be comfortable diving into data, understanding APIs, and learning the "why" behind fraud and abuse patterns — including how organized fraud rings, AI-driven policy exploitation, and cross-merchant attack patterns are evolving.
• Self-Starter Mentality: High autonomy is a feature of this role, not a caveat. You take initiative, operate independently, and hold yourself accountable — without needing to be managed closely across time zones.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $168,000 - $208,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

Please Note:  We are always searching for top talent to join our Sales organization.  Currently, we do not have an immediate active opening for our Strategic Sales team in the US, but we are looking to build a network of strong candidates for our future positions.

About the role:

Forter is expanding rapidly across the U.S., partnering with some of the world’s most recognized Fortune 500 brands. We are looking for a Strategic Account Executive to lead new enterprise customer acquisition and drive meaningful revenue growth within a named-account territory.

Reporting to the Director of Strategic Sales, this role owns the full enterprise sales cycle—from initial engagement through close—while collaborating closely with Sales Development, Marketing, Solutions Consulting, and Product teams. This is a highly visible role suited for a consultative, outcome-driven seller who thrives in complex, multi-stakeholder environments and operates with integrity, curiosity, and high emotional intelligence.

This is an evergreen posting, as we are constantly on the search for top talent for future openings on our Strategic Sales team.

What you’ll be doing:

• Own and grow a named list of Fortune 100 / large enterprise accounts, applying a consultative, MEDDIC-based sales approach
• Identify and articulate business pain points related to fraud, abuse, payments, and digital commerce—and position Forter’s platform as a strategic solution
• Manage the end-to-end enterprise sales process, including discovery, solution design, executive presentations, negotiation, and close
• Build and maintain strong relationships with C-level executives, economic buyers, and technical stakeholders across multiple lines of business
• Partner closely with SDRs, Marketing, and Pre-Sales Solutions Consultants to generate pipeline, deliver tailored demos, and develop ROI and business-case models
• Provide ongoing field feedback to influence product roadmap, messaging, sales enablement, and go-to-market strategy
• Develop deep expertise in the digital payments and fintech ecosystem, including issuers, acquirers, processors, PSPs, and partners
• Represent Forter at industry conferences, customer meetings, and executive briefings across North America

What you'll need:

• 8+ years of enterprise sales experience with a consistent track record of exceeding quota
• Proven success closing six-figure+ (and larger) enterprise deals with complex buying committees
• Experience with long sales cycles (minimum 6+ months)
• Experience selling fintech, payments, eCommerce, SaaS, analytics, or platform-based solutions (strongly preferred)
• Demonstrated success in named-account, territory-based selling across North America
• Ability to prospect, build executive relationships, and leverage industry networks to create and close opportunities
• Comfort operating in a high-growth, fast-paced startup environment
• Strong executive presence, presentation skills, and written communication
• Willingness to travel as needed (approximately up to 40%)

Nice to Have:

• Established relationships within top 500 eCommerce, retail, or digital-first brands
• Deep knowledge of the online payments ecosystem, including issuing, acquiring, fraud prevention, and risk management
• Experience selling into multi-region or global enterprise organizations

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Restricted Stock Units (RSUs)
• Generous PTO policy 
• Half day Fridays

Salary Range: $155,000 - $175,000 annually + bonus + equity + benefits

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

#LI-Remote

About the role:

We are seeking a highly motivated and experienced Senior Marketing Manager to join our growing APAC go-to-market team. Based in our Singapore office, this marketer will be responsible for developing and executing integrated demand generation and field marketing strategies across SEA & ANZ, working closely with the regional sales team to drive qualified pipeline and accelerate revenue growth. The ideal candidate will have a proven track record in B2B marketing within the payments, e-commerce, or fintech space, and is a lifelong learner, with experience in using diverse strategies including events, content, and AI to drive demand generation. The right candidate is comfortable with working in an agile way, and will help Forter expand its relationships with large retail merchants, PSPs, and in emerging verticals like online gaming and travel.

What you’ll be doing:

• Partner closely with the SEA & ANZ sales leadership to understand pipeline needs and build a regional marketing plan that drives qualified demand across priority segments, including PSPs, e-commerce, travel and gaming.
• Develop and execute multi-channel demand generation campaigns tailored to the nuances of the SEA & ANZ market, including digital account-based marketing (ABM) programs targeting high-value accounts.
• Own regional field marketing and events – identifying, managing, and measuring the right industry events, roundtables, and hosted experiences to generate pipeline and deepen customer relationships.
• Build and grow Forter's partner marketing activity in the region, co-marketing with key ecosystem partners such as PSPs, payment platforms, and cloud providers to extend reach and drive joint pipeline.
• Develop regional customer advocacy and case study programs, leveraging the growing roster of SEA & ANZ customer wins to build social proof and drive new pipeline.
• Collaborate with the global content and product marketing teams to localise and develop insight-led content that resonates with regional buyers, translating global messaging for markets including Australia, Singapore, Thailand, Indonesia, and India.
• Analyse campaign and pipeline performance, identify key trends, and provide data-driven recommendations to continuously improve marketing effectiveness across the region.
• Stay current with the competitive landscape – and work with product marketing to ensure Forter's regional positioning is compelling and differentiated.

What you’ll need:

• 7+ years of experience in B2B demand generation or field marketing, ideally within e-commerce, payments, fraud prevention, or adjacent fintech/SaaS industries.
• Deep familiarity with the SEA & ANZ market landscape, ideally with understanding of some of our key verticals such as PSPs, digital commerce, travel, gaming, and financial services.
• A track record of building and executing regional marketing programmes that generate measurable pipeline and revenue impact, working in close partnership with sales.
• Strong experience in field and event marketing, with the ability to evaluate, plan, and execute regional events that deliver tangible business outcomes.
• Experience building partner marketing programmes and co-marketing with ecosystem partners.
• Excellent analytical skills with the ability to interpret data, generate insights, and make data-driven decisions.
• Proficiency with marketing automation platforms (e.g. HubSpot), CRM systems (e.g. Salesforce), and AI tools such as Claude.
• Strong project management skills, with the ability to balance multiple programmes across multiple markets simultaneously.
• Exceptional communication and stakeholder management skills, with experience working across global and regional teams.
• Language skills would be a strong bonus – particularly Mandarin, Bahasa/Malay, or Thai.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Comprehensive and generous health insurance, including vision and dental coverage 
• Restricted Stock Units (RSUs)
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

About the role:

We’re on a mission to build the first holistic smart payment solution-one that maximizes authorization rates for our merchants by intelligently determining and executing the optimal strategy for every transaction. Our Payments team is designing and running highly critical, production-grade infrastructure, and we’re looking for a deeply technical engineer to help shape it from the ground up.

In this role, you’ll lead the design and development of payment products, build resilient infrastructure, dive deep into technical complexity to solve production challenges, and work closely with teammates, stakeholders, and customers to understand their needs. You’ll have end-to-end ownership-from architecture and coding to deployment and monitoring-while helping set the technical direction for a growing initiative.

This is an early-stage effort, giving you the chance to be a founding member, influence architectural decisions, and directly impact merchant success. We value thoughtful technology choices, resourcefulness, and a fast-moving, problem-solving mindset. Our engineers are creative, independent, and adaptable, working with a diverse stack of technologies to deliver maximum value to our clients.

What you’ll be doing

• Build and enhance payment products-creating new systems from scratch while improving and integrating with existing ones
• Design and implement resilient, production-grade infrastructure that can handle critical workloads
• Lead technical initiatives within the Payments team, collaborating with teammates and stakeholders across Forter
• Work across a diverse tech stack and programming languages
• Brainstorm and shape features with product managers and peers, guiding decisions with your technical expertise
• Work closely with customers to understand their needs and translate them into impactful payment solutions
• Mentor and support fellow engineers
• Dive deep into technical complexity to diagnose and solve production issues
• Take initiative-if you see a way to make our systems or workflow better, own it and make it happen

What you'll need:

• 7+ years building and maintaining complex software systems
• 5+ years backend experience, with a strong focus on production-grade systems
• 2+ years JavaScript experience
• Hands-on experience with critical production systems - high availability, reliability, and scalability
• Familiarity with browser, networking, and security concepts
• Product, production, and growth mindsets
• Passion for solving technical challenges that directly impact users and operations
• Strong communication, collaboration, and problem-solving skills
• Can-do attitude with ownership mentality
• Professional-level spoken and written English

It'd be cool if you also have:

• Extensive experience with Node.JS
• Experience leading cross-team initiatives
• Frontend / React / Mobile experience
• Significant experience with databases/datastores (MySQL, Redis, ElasticSearch)
• Experience from previous payments companies / projects
• Experience building Enterprise-grade SaaS products

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

We’re on a mission to build the first holistic smart payment solution-one that maximizes authorization rates for our merchants by intelligently determining and executing the optimal strategy for every transaction. Our Payments team is designing and running highly critical, production-grade infrastructure, and we’re looking for a deeply technical engineer to help shape it from the ground up.

In this role, you’ll lead the design and development of payment products, build resilient infrastructure, dive deep into technical complexity to solve production challenges, and work closely with teammates, stakeholders, and customers to understand their needs. You’ll have end-to-end ownership-from architecture and coding to deployment and monitoring-while helping set the technical direction for a growing initiative.

This is an early-stage effort, giving you the chance to be a founding member, influence architectural decisions, and directly impact merchant success. We value thoughtful technology choices, resourcefulness, and a fast-moving, problem-solving mindset. Our engineers are creative, independent, and adaptable, working with a diverse stack of technologies to deliver maximum value to our clients.

What you'll be doing:

• Build and enhance payment products-creating new systems from scratch while improving and integrating with existing ones
• Design and implement resilient, production-grade infrastructure that can handle critical workloads
• Lead technical initiatives within the Payments team, collaborating with teammates and stakeholders across Forter
• Work across a diverse tech stack and programming languages
• Brainstorm and shape features with product managers and peers, guiding decisions with your technical expertise
• Work closely with customers to understand their needs and translate them into impactful payment solutions
• Mentor and support fellow engineers
• Dive deep into technical complexity to diagnose and solve production issues
• Take initiative-if you see a way to make our systems or workflow better, own it and make it happen

What you'll need:

• 4+ years building and maintaining complex software systems
• 4+ years backend experience, with a strong focus on production-grade systems
• 1+ years JavaScript experience
• Hands-on experience with critical production systems - high availability, reliability, and scalability
• Familiarity with browser, networking, and security concepts
• Product, production, and growth mindsets
• Passion for solving technical challenges that directly impact users and operations
• Strong communication, collaboration, and problem-solving skills
• Can-do attitude with ownership mentality
• Professional-level spoken and written English

It'd be cool if you also have: 

• Extensive experience with Node.JS
• Experience leading cross-team initiatives
• Frontend / React / Mobile experience
• Significant experience with databases/datastores (MySQL, Redis, ElasticSearch)
• Experience from previous payments companies / projects
• Experience building Enterprise-grade SaaS products

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

Forter is looking for a highly skilled and motivated Senior II Software Engineer to join the Operational Experience engineering team. The team is part of the Customer Experience group, which is responsible for the platform, tools, and customer-facing experiences that power how Forter’s customers interact with our ecosystem. This is a high-impact, hands-on role, in which you’ll be working closely with product managers, designers, customer-facing teams, and engineering partners across the company.

You will operate at the intersection of backend engineering, data-intensive systems, platform development, and customer experience. The ideal candidate brings strong expertise in Node.js and TypeScript, along with deep experience working with large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. You will work closely with cross-functional partners to design and implement robust backend services, data-access patterns, and operational workflows that power the portal and internal tools. As we invest heavily in Agentic AI, you will also play a central role in shaping and implementing AI-driven capabilities across the platform. While the role is primarily backend, you will occasionally contribute across the full stack when it supports end-to-end delivery.

If you enjoy owning complex problems end to end, improving systems at scale, and building experiences that bring real value to customers, we would love to meet you.

What you'll be doing:

• Drive technical direction and architecture within the OX team and across the broader CX organization. You will proactively identify opportunities to improve performance, resilience, cost, scalability, and developer experience, primarily in backend systems but with influence across the stack.
• Lead the development of AI-driven and Agentic AI capabilities. Define how LLMs integrate into our platform, build AI-powered workflows, and establish strong engineering patterns for safe and reliable adoption.
• Own and evolve the data foundations behind the portal. Optimize pipelines, improve data quality and freshness, and design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, MySQL, and related systems.
• Work closely with product, design, customer-facing teams, and partner engineering groups. Turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals.
• Shape shared standards and platform best practices. Guide other teams on backend services, data integration patterns, portal development approaches, and AI-enabled workflows.
• Mentor and elevate engineers across the CX group. Promote engineering excellence, share knowledge openly, and help teams adopt effective modern development practices.
• Own delivery of high-impact initiatives. Contribute hands-on when needed, remove blockers, maintain execution momentum, and drive projects from concept to production.

What you'll need:

• 6+ years of experience as a software engineer with strong expertise in backend development using Node.js and TypeScript, with the ability to work across the stack when needed.
• Experience building customer-facing products and working closely with product managers, designers, and customer-facing stakeholders.
• Strong familiarity with cloud-native environments. AWS experience is a significant advantage.
• Hands-on experience with distributed systems, event-driven architectures, and datastores such as Redis, Kafka, SQS, Elasticsearch, MySQL, and Snowflake.
• Demonstrated impact in senior engineering roles. You have led complex technical initiatives, influenced product decisions, and helped drive architecture across teams.
• Deep systems thinking with the ability to design and scale robust, performant, and maintainable services.
• Excellent communication and collaboration skills. You can discuss architecture with engineers, roadmap with product managers, and explain tradeoffs to non-technical stakeholders.
• Experience using modern AI development tools such as Cursor, GitHub CoPilot, Lovable, Base44, or similar to accelerate development and improve quality.
• Proven ability to self-manage, work autonomously, and drive projects forward without heavy oversight.

It’d be really cool if you also have:

• Experience building products or workflows powered by LLMs or Agentic AI
• Experience with React, Next.js, and modern frontend patterns
• Experience with micro-frontends or multi-app ecosystem architectures
• Experience building high-scale data pipelines
• Knowledge of Python for tooling, data, or AI workflows
• Experience leading workshops, sharing knowledge internally, or driving community practices

About us: 

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role

Forter is seeking a senior back-end engineer passionate about building scalable, resilient systems and driving impact through technology. Join us as we evolve a key product in our portfolio and take a leading role in shaping our Chargeback Coverage & Resolution solution - one of Forter’s standout market offerings.

Chargebacks serve as a consumer protection mechanism, allowing people to reclaim funds for fraudulent charges or disputed purchases. However, this system is often exploited by bad actors engaging in fraudulent activities that harm the businesses behind the products you love.

Our Dispute Group is dedicated to safeguarding these companies, using innovative technology to combat chargeback abuse and protect their growth.

If you're driven by ownership, excited about solving complex challenges, and eager to make a meaningful impact, we’d love to hear from you!

What you'll be doing:

• Develop a fully automated dispute platform to prevent, deflect, and recover chargebacks to reduce revenue loss. The system will support generating millions of dollars in yearly revenue, remove friction, and streamline obsolete operational processes.
• Build and maintain a high-performing, scalable chargeback management system handling tens of thousands of requests daily, originating from various input sources and reporting at changing rates.
• Define and optimize the scale, reliability, observability, and SLOs of the chargeback management platform.

What you'll need:

• 5+ years of experience building and maintaining complex backend systems using modern programming languages, preferably with Node.js and TypeScript experience.
• Passionate and experienced at overseeing a product’s entire lifecycle.
• Experienced designing and working with large-scale distributed systems.
• Strive to uphold top-notch software engineering practices such as high-quality code, thorough testing, and clear & comprehensive documentation.
• Promote production, product, and growth mindsets.
• Strong communication and problem-solving skills.
• Experience with AWS or other public clouds.
• Significant experience with various data stores and pipelines such as Kafka, Redis, ElasticSearch, and MySQL.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

Forter is looking for a Senior Software Engineer to join our Decision Engineering team. The group is responsible for the real-time, low-latency infrastructure that powers Forter’s fraud decisions and external APIs.

Our systems process billions of requests every day, ensuring high availability, security, and performance at global scale.

In this role, you’ll work on core backend components such as our decision engine, ingestion and enrichment pipelines, schema management systems, and self-serve API platform. The software you build will power critical business decisions and directly serve some of the world’s largest merchants.

This is a high-impact, high-ownership position for an engineer who thrives on solving complex distributed systems challenges, cares deeply about production-grade quality, and wants to shape the foundation of Forter’s decisioning platform.

What you'll be doing:

• Lead the architecture and evolution of Forter’s decision engine and related services: real‑time decision APIs, rule and policy engines, model‑serving interfaces, and the orchestration layers that tie them together.
• Design and implement highly available, low‑latency, distributed systems that process large‑scale event streams and support complex decision workflows.
• Collaborate with product, risk, and customer‑facing teams to translate risk strategy and merchant needs into robust system capabilities (e.g., configurable decision flows, exemptions, auditability, analytics surfaces).
• Mentor and coach engineers across levels in areas such as distributed systems design, reliability engineering, and systems thinking, elevating the overall standard of engineering in the group.
• Participate in technical discussions and customer interactions, providing expertise and clear communication when supporting enterprise integrations.

What you'll need:

• 7+ years of experience building backend systems in large-scale production environments
• Strong programming skills in Python, Java, Kotlin, or Node.js
• Hands-on experience with cloud-native technologies (AWS, Kubernetes, Docker)
• Proven ability to design and maintain high-scale distributed systems
• Strong sense of ownership, autonomy, and accountability
• Excellent communication skills, with the ability to explain complex systems clearly to both technical and non-technical audiences — including direct collaboration with customers worldwide

It'd be cool if you also have: 

• Experience with API Gateway architectures, schema/versioning strategies, or platformization efforts
• Familiarity with real-time data processing frameworks (e.g., Flink, Storm) and resilience patterns
• Background working alongside data science or machine learning teams
• Contributions to developer platforms, infrastructure services, or internal tools improving engineering velocity

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

Forter is looking for a Senior Big Data Engineer to join our growing ML Platform team. This is a great opportunity for an experienced Data Engineer who wants to apply their skills to the world of Machine Learning. Together, we’ll provide the high-throughput tools and distributed systems needed to process billions of data points, ensuring that our models have the feature-rich, reliable data they need to perform in real-time.

ML is central to Forter’s work. It enables us to process billions of dollars worth of e-commerce transactions and identify fraud rings. Precision at scale is crucial—our models depend on engineered features derived from massive datasets. As the volume of data and the complexity of these models grow, we need senior engineers who can solve the "Big Data" challenges inherent in modern MLOps.

Why should you join us?

You’ll be part of a highly proficient engineering team that is the focal point for all ML engineering activity. This role is perfect for a Big Data specialist who wants to own the data-intensive side of ML—building the pipelines and infrastructure that transform raw global traffic into actionable intelligence.

What you will be doing:

• Designing and building the data-heavy components of our ML infrastructure, allowing Forter’s models to make billions of real-time decisions every year.
• Building distributed data processing pipelines that power model training, feature engineering, and offline research at scale.
• Optimizing the "Feature Store" concept—ensuring that the data used for training matches the data used in production for real-time serving.
• Acting as a technical consultant to data scientists and researchers, helping them navigate massive datasets and providing the Spark-based tooling they need to iterate faster.
• Expanding our ML data infrastructure to be scalable and efficient, focusing on the performance of data ingestion and transformation for diverse model types.
• Improving MLOps standards by ensuring data reproducibility, lineage, and quality across the entire model lifecycle.

Who are you?

• 5+ years of experience with large-scale data processing, with deep expertise in Apache Spark.
• 5+ years developing complex software with at least one general-purpose language (preferably Python or Scala).
• Backend and server-side development experience of complex, highly scalable systems.
• Strong understanding of Data Engineering patterns (Partitioning, Sharding, Schema evolution) and how they apply to model performance.
• Interest in Machine Learning concepts—you don't need to be a researcher, but you should understand how data flows into a model.
• Experience working with public clouds (AWS / GCP / Azure).
• Fluent in written and spoken English.

It’d be really cool if you also:

• Are familiar with Databricks or Airflow for orchestrating complex ML workflows.
• Are comfortable in a containerized environment (Kubernetes/Docker).
• Have experience with low-latency, real-time data serving or streaming (Kafka).

About the role:

Forter is looking for a Senior Software Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.

Today, AI is central to how Forter operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.

If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.

Why should you join us?

This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, we’ll build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art
AI and Agentic patterns.

This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving Forter from the AI experimentation phase to building and leveraging AI-powered products.

What you will be doing:

• Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
• Develop and maintain our internal MCP server that easily and securely exposes Forter’s vast data stores to AI agents.
• Create and implement robust evaluation frameworks and AI guardrails to safeguard Forter’s value and ensure model reliability.
• Establish deep expertise and sustainable AI engineering practices.
• Promote AI readiness and track adoption across the company to build lasting impact.
• Build and optimize RAG (Retrieval-Augmented Generation) systems.
• Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
• Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
• Partner with teams across Forter to accelerate AI adoption and productization efforts.

Who are you?

• 5+ years of strong backend and server-side development experience, building complex, highly scalable systems.
• Proven experience with at least one general-purpose language (preferably Python, but not a must).
• Strong product management skills, with the ability to gather and refine requirements from non-technical internal users.
• A strong sense of ownership, with some DevOps experience and a willingness to develop, deploy, and run projects end-to-end.
• Strong familiarity with AI coding tools like Copilot, Cursor, or similar.
• Experience working with public clouds (AWS / GCP / Azure).
• Fluent in written and spoken English.

It’d be really cool if you also:

• Are familiar with agentic coding tools like Claude code or Copilot CLI.
• Have familiarity with Strands Agents (or similar agentic technologies), RAGs, and Bedrock.
• Have experience with MCP (Model Context Protocol).
• Are comfortable in a containerized environment.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

Forter is looking for a Senior Software AI Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.

Today, AI is central to how Forter operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.

If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.

Why should you join us?

This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, we’ll build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art
AI and Agentic patterns.

This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving Forter from the AI experimentation phase to building and leveraging AI-powered products.

What you will be doing:

• Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
• Develop and maintain our internal MCP server that easily and securely exposes Forter’s vast data stores to AI agents.
• Create and implement robust evaluation frameworks and AI guardrails to safeguard Forter’s value and ensure model reliability.
• Establish deep expertise and sustainable AI engineering practices.
• Promote AI readiness and track adoption across the company to build lasting impact.
• Build and optimize RAG (Retrieval-Augmented Generation) systems.
• Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
• Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
• Partner with teams across Forter to accelerate AI adoption and productization efforts.

Who are you?

• 5+ years of strong backend and server-side development experience, building complex, highly scalable systems.
• Proven experience with at least one general-purpose language (preferably Python, but not a must).
• Strong product management skills, with the ability to gather and refine requirements from non-technical internal users.
• A strong sense of ownership, with some DevOps experience and a willingness to develop, deploy, and run projects end-to-end.
• Strong familiarity with AI coding tools like Copilot, Cursor, or similar.
• Experience working with public clouds (AWS / GCP / Azure).
• Fluent in written and spoken English.

It’d be really cool if you also:

• Are familiar with agentic coding tools like Claude code or Copilot CLI.
• Have familiarity with Strands Agents (or similar agentic technologies), RAGs, and Bedrock.
• Have experience with MCP (Model Context Protocol).
• Are comfortable in a containerized environment.

Benefits include:

• Competitive salary and bonus plan
• Restricted Stock Units (RSUs)
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

Forter is looking for a Senior AI Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.

Today, AI is central to how Forter operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.

If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.

Why should you join us?

This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, we’ll build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art
AI and Agentic patterns.

This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving Forter from the AI experimentation phase to building and leveraging AI-powered products.

What you will be doing:

• Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
• Develop and maintain our internal MCP server that easily and securely exposes Forter’s vast data stores to AI agents.
• Create and implement robust evaluation frameworks and AI guardrails to safeguard Forter’s value and ensure model reliability.
• Establish deep expertise and sustainable AI engineering practices.
• Promote AI readiness and track adoption across the company to build lasting impact.
• Build and optimize RAG (Retrieval-Augmented Generation) systems.
• Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
• Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
• Partner with teams across Forter to accelerate AI adoption and productization efforts.

Who are you?

• 5+ years of strong backend and server-side development experience, building complex, highly scalable systems.
• Proven experience with at least one general-purpose language (preferably Python, but not a must).
• Strong product management skills, with the ability to gather and refine requirements from non-technical internal users.
• A strong sense of ownership, with some DevOps experience and a willingness to develop, deploy, and run projects end-to-end.
• Strong familiarity with AI coding tools like Copilot, Cursor, or similar.
• Experience working with public clouds (AWS / GCP / Azure).
• Fluent in written and spoken English.

It’d be really cool if you also:

• Are familiar with agentic coding tools like Claude code or Copilot CLI.
• Have familiarity with Strands Agents (or similar agentic technologies), RAGs, and Bedrock.
• Have experience with MCP (Model Context Protocol).
• Are comfortable in a containerized environment.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

 As part of your day-to-day, you will be communicating and demonstrating the value of our solutions and owning all technical aspects of the sales cycle. You will work collaboratively with a high-performing sales team to uncover customer needs, priorities, and develop value-based use-cases and account engagement strategies. You will leverage your technical and business skills and work in conjunction with Sales, Customer Success, R&D, and Product Management as a key business advisor and product advocate for our solutions.

What you'll be doing:

• Present our solutions in a clear manner to both technical and business audiences
• Work with Sales Directors, meet with clients, and deliver technical insights for business questions regarding the sales process
• Help remove barriers with potential prospects by clearly articulating Forter’s integration, technology and projects scoping with a relentless drive for quality
• Define and present solutions architecture based on the customer needs
• Prepare and deliver solution messaging in an effort to highlight Forter's value proposition and unique differentiators

What you'll need:

• 3+ years of experience in a pre-sales engineering role
• An identity specialist, with a solid understanding of the payments or e-commerce (checkout) industry
• Ability to speak German and English to support clients in other countries 
• Superior analytical, critical thinking, and quantitative skills
• The ability to work independently and manage multiple projects simultaneously
• The ability to build strong relationships with business partners
• Proven analytical and problem-solving expertise
• Outstanding written and oral communication skills
• Experience delivering presentations and demonstrations to senior-level business and technical audiences
• Ability to learn and assimilate technical information quickly

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

The Customer Success department is the backbone of everything Forter does, and as a Senior Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career.

This position must be based in New York or Denver and follows a hybrid model.

What you’ll be doing:

• Own the end-to-end customer relationship for our largest and most strategic clients, executing a success plan and driving outcomes to turn partners into active promoters for Forter.
• Serve as the primary advisor for your book of business, leading high-impact engagements, particularly Executive Business Reviews, to communicate Forter’s value and impact to client stakeholders.
• Strategically own the commercial relationship, including the retention number for your book of business and generating upsell opportunities in collaboration with the Sales team.
• Drive product adoption and value realization through ongoing client training, enablement, and by sharing key product insights internally to influence the company roadmap.
• Ensure a positive customer experience by directing technical inquiries and troubleshooting to our Support team and providing necessary assistance.
• Maintain accurate and comprehensive data within internal systems to provide clear visibility into the health and commercial outlook of the book of business for both the CSM and leadership.

What you’ll need:

• Experience: minimum 5 years of relevant experience post-live, client-facing Customer Success experience where you managed large, strategic, and complex accounts.
• Executive Relationships: Excellent communication skills, especially at the C-level both internally and externally. Proven ability to develop relationships with customer executives while working with stakeholders on account objectives and engagements
• Program Management: Demonstrated excellence at success planning across a large and complex book of business. Experience building successful account plans to retain and grow your customers while showing urgency when reacting to problems.
• Technical Aptitude: High fluency in technical topics for a non-technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts. Known as the best product expert on your past CS teams.
• Expansion Discovery: Proven track record of landing and expanding large strategic accounts in your book of business. You have a nose for discovering and qualifying upsells and cross-sells. Experience with an upsell or revenue quota preferred.

It’d be really cool if you also have:

• Industry-Relevant Experience: Background in enterprise SaaS sales, program management, and SaaS startups. Strong preference for professional working experience at enterprise SaaS businesses focusing on payments, fraud, or eCommerce.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Stock options
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $133,000 - $165,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role:

We are looking to build our network of talented and driven Sales Development Representatives that thrive in a dynamic sales cycle environment to join our growing China team. Successful candidates will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. 

The ideal candidate will possess strong organisational skills, attention to detail, and articulate communication. A strong candidate is flexible with change, comfortable in a fast-paced environment, and eager to advance their career in sales. This is a hybrid role based in Shanghai.  

What you'll be doing:

• Source highly-qualified opportunities for Account Executives through proactive outreach to assigned accounts, strategising cross functionally with sales, channel, and marketing on prospecting plans 
• Work autonomously to explore data resources to research accounts, identify key players, and uncover business problems within large retail enterprises
• Deliver compelling messages, both written and verbal, to generate interest
• Conduct initial discovery conversations with Finance, eCommerce, and Payments Executives in targeted accounts in GCR
• Understand customer needs and requirements and effectively articulate how Forter can partner to solve them 
• Provide insight into an organisation's structure, with ability to successfully identify decision makers

What you'll need:

• Previous experience with sales and prospecting tools a plus: Salesforce.com, Outreach, LinkedIn Sales Navigator
• 12+ months of previous business experience in a sales environment, ideally within a fast-paced startup environment
• Given the required client outreach expectations and communication across the GCR region, additional language (especially Mandarin) skills would be extremely beneficial to communicate with local merchants and POCs in China
• Excellent written and verbal communication skills to be effective in positioning a clear, concise and well-understood message
• Solid technical aptitude and genuine interest in tech and e-commerce solutions
• Ability to navigate systems and tools and follow process
• Highly-motivated and driven individual who thrives working toward monthly and quarterly quotas
• A desire to grow and advance a client-facing career in sales

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

#LI-Hybrid 

About the role:

The Customer Success department is the backbone of Forter. As a Senior CSM, you are a key commercial lead responsible for the health, retention, and growth of our strategic accounts. We put a great deal of faith in our CSMs, who own not only customer satisfaction but also renewals, expansion, and strategic ROI. In this role, you’ll build lasting executive relationships and solve complex business challenges, developing the commercial and technical skills that will be the cornerstone of your future career.

What you’ll be doing:

• Own the Renewal Lifecycle: Act as the primary commercial owner for your book of business, managing the end-to- end renewal process and hitting retention targets.
• Drive Net Revenue Growth: Identify and qualify upsell opportunities within your accounts, collaborating with Sales to expand Forter’s footprint.
• Quarterback Executive Value: Lead MBRs and QBRs to communicate Forter’s performance, ROI, and strategic impact to client stakeholders.
• Strategic Advocacy: Convert client success into commercial momentum by securing references and case studies that serve as sales accelerators.
• Product & Roadmap Influence: Translate client business needs into actionable insights for our Product and leadership teams to help shape the company roadmap.
• Data Hygiene: Maintain accurate data within internal systems to ensure leadership has real-time visibility into the commercial health of your portfolio.

What you’ll need:

• 5+ years of post-live, client-facing CS experience with a proven track record of managing renewals and hitting retention targets.
• Commercial Acumen: Experience leading executive-level business reviews focused on ROI, budgets, and long-term contract value.
• Strategic Planning: Ability to communicate client objectives to internal leadership to execute high-impact account strategies.
• Industry Context: Experience in a SaaS startup; background in payments, fraud, or fintech is a significant bonus.
• Problem-Solving Grit: Ability to break down ambiguous problems into concrete solutions and a willingness to get "in the weeds" to solve operational issues.
• High Agency: Trusted to drive initiatives autonomously and gain buy-in from a wide collection of internal and external stakeholders.

Benefits:

• Competitive salary and bonus plan
• Restricted Stock Units (RSU's)
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

About Forter

Forter is transitioning from a leader in fraud prevention to a comprehensive e-commerce optimisation platform, and Payments is at the core of this strategic evolution. Join a high-momentum business unit that is now positioned for exponential growth. This role is a strategic leadership opportunity to define the future of commerce optimisation.

The Opportunity: A Builder-Operator to Drive a Strategic Business Unit

We are hiring a Principal Payments Consultant to sit within our Global Solutions Consulting Team. Reporting to the Manager, Solutions Consulting, this role will be responsible for translating hands-on expertise into commercial strategy, guiding a fast-growing Payments Optimisation business and shaping how the industry defines success.  You will be viewed as the go to payments expert for Forter’s new and existing business. You will optimise solutions and drive tangible outcomes for the business. 

What You’ll Be Doing:

• End-to-End Payments Expertise & GTM Partnership:  Serve as the primary subject-matter expert for Forter’s payments solutions, working with customers in the region to guide the full lifecycle of payments soultions—from strategically identifying opportunities through customer adoption. Partner closely with GTM teams to ensure prospects and customers fully understand the capabilities, value, and business outcomes enabled by Forter’s payments products.
• Regional Coverage: Based out of Shanghai, this role will serve markets across APAC, including China, SEA, ANZ & Japan. 
• Cross-Functional Leadership & Product Stewardship: Act as the key connector between Sales, Product, Marketing, and Engineering. Synthesize insights from the market, customers, and partners to inform product strategy and influence roadmap decisions. Ensure our payments offerings evolve in alignment with industry trends and merchant needs.
• External Payments Thought Leader: Represent Forter as a trusted authority on payments—educating the market, supporting merchants in navigating complex payments challenges, and elevating Forter’s perspective at industry events, advisory sessions, and other external forums.

What You'll Need:

• A minimum of 10+ years of experience in the payments industry, with a deep, nuanced understanding of the e-commerce ecosystem.
• Deep Fluency: Technical and business mastery of processes including card vaulting, authorisation optimisation, 3DS authentication, processor routing, and network tokenization.
• Language: High level of proficiency in English & Chinese, with the confidence to present and collaborate effectively in English across regions, including markets outside of China.
• Merchant-Side Experience (Highly Valued): Direct, hands-on experience as a "merchant payments and fraud person" at major enterprises (e.g., a Microsoft, Nordstrom, or equivalent) is a strong indicator of relevant expertise.
• Executive-Level Communication & Consultative Selling: Exceptional ability to create and deliver compelling, value-based presentations to senior business and technical audiences, from C-level executives to engineering leads.
• A huge plus - Proven success in a Go-to-Market (GTM) leadership role or B2B customer-facing role.

Mindset & Attributes

• An Owner's Mentality: A self-driven leader who takes full ownership of their domain, thrives in a dynamic, fast-paced environment, and drives strategy through to execution.
• Intellectual Curiosity: A constant desire to learn and stay ahead of market trends, coupled with the ability to translate those trends into actionable GTM strategies.
• High-Impact Presence: The ability to represent the company with credibility at the highest levels, from industry keynotes to board-level presentations.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

About the role:

The Enterprise Account Executive will be a foundational member of the team in the DACH region, responsible for driving new customer acquisition and establishing and nurturing a strong pipeline of the largest accounts in the market. As an Enterprise Account Executive you must be highly driven, while also showing integrity and high emotional intelligence. We are looking for a self-starter with exceptional executive presence. You have to be able to manage a broad territory and be able to skillfully run the entire sales process, backed by a team of fraud experts.

What you'll be doing:

• Work closely with a large list of named strategic prospect accounts across the DACH region, utilizing a consultative approach to identify pain points and challenges that Forter's fraud prevention platform can help solve
• Manage a sales pipeline and process from initial outreach to presentation, negotiation, and close
• Identify and build relationships with economic champions / buyers within major accounts and position Forter's value proposition to the appropriate lines of business and technical teams
• Collaborate with Sales Development and Marketing teams to drive leads and account activity, as well as with our Pre-sales Solutions Consultants to create customized sales presentations and tailored ROI models
• Provide field analysis and feedback internally to help shape sales collateral and longer term expansion planning
• Build a strong understanding of the online payments industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors)
• Represent Forter at industry events and sales meetings with key eCommerce players

What you'll need:

• Fluency in German and English language is essential
• High integrity and passion for winning
• Minimum of 5 years as a top quota carrying direct sales executive, with a track record of outperforming targets and annual quotas
• Proven success in selling innovative solutions/services to merchants / large enterprises is a must; with a focus on FinTech and eCommerce solutions (analytics, platforms, financial and/or technology solutions) highly preferred
• A strong network with a proven track record of enterprise sales within top 500 eCommerce companies is a big plus
• Demonstrated success in target account selling in a multi-regional capacity
• The ability to build strong relationships, as demonstrated through prior experience prospecting and leveraging industry contacts to develop and close new businesses
• A strong understanding of the online payment industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors) is also a big plus
• Experience in a fast-paced organization, with the ability to work in a rapidly expanding and changing environment
• Exceptional professional presence, with outstanding presentation and communication skills
• Ability to travel as required

Benefits:

• Competitive salary & commission plan
• Restricted Stock Units (RSUs)
• Private health insurance, including vision and dental coverage
• Generous PTO policy 
• Half day Fridays

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

This is an exciting time for Forter as we have seen great success in the market and are building a team to support the growth.  We are looking for a talented and self-driven Enterprise Account Executive that thrives in a dynamic sales cycle environment to join the Forter Sales team. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives in the UK.

What you'll be doing:

• Work closely with a large list of named enterprise prospect accounts, utilizing a consultative approach to identify pain points and challenges that Forter's fraud prevention platform can help solve
• Manage a sales pipeline and process from initial outreach to presentation, negotiation, and close
• Collaborate with internal teams to drive leads and account activity, as well as with our Pre-sales Solutions Consultants to create customized sales presentations and tailored ROI models
• Identify and build relationships with economic champions / buyers within major accounts and position Forter's value proposition to the appropriate lines of business and technical teams
• Provide field analysis and feedback internally to help shape sales collateral and longer term expansion planning
• Build a strong understanding of the online payments industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors)
• Represent Forter at industry events and sales meetings with key eCommerce players

What you'll need:

• Minimum of 5 years as a top quota carrying direct sales executive, with a track record of outperforming targets and annual quotas
• Proven success in selling innovative solutions/services to enterprise is a must; with a focus on FinTech and Payment solutions
• A strong network with a proven track record of enterprise sales within top eCommerce and online business companies is a big plus
• The ability to build strong relationships, as demonstrated through prior experience prospecting and leveraging industry contacts to develop and close new businesses
• Experience in a fast-paced scale-up, with the ability to work in a rapidly expanding and changing environment
• Exceptional professional presence, with outstanding presentation and communication skills
• Ability to travel as required

Benefits:

• Competitive salary & commission plan
• Restricted Stock Units (RSUs)
• Private health insurance, including vision and dental coverage
• Generous PTO policy 
• Half day Fridays

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the role:

The Customer Success department is the backbone of everything Forter does, and as a Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs, who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career.

What you’ll be doing:

• Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. Run ongoing training and enablement for clients as well
• Quarterback high impact engagements, particularly monthly and quarterly business reviews to communicate Forter’s performance and value to client executives 
• Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters
• Leverage your client relationships and knowledge of Forter’s solution to generate upsell opportunities that you will collaborate with the Sales team on
• Own the retention number for your book of business (mostly based in Japan) and oversee the renewal process for expiring client contracts
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
• Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
• Maintain clean data within our internal systems to ensure that both you and Forter’s leadership team have the most accurate info possible about the book of business

What you’ll need:

• 3-4 years of post-live, client-facing Account Management / Customer Success experience
• Bilingual fluency in English and Japanese for handling Japanese-speaking clients based in Japan, as many accounts in this book of business will be based in Japan
• Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your company’s solution
• Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan
• Experience collaborating with your internal Product, R&D, and/or operations team to understand client needs and communicate product feedback
• Experience enabling and training your clients on how to use your company’s UX both initially and on an ongoing basis
• Experience in a SaaS startup environment, and in either the payments, fraud, or finance industry is a bonus
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Comprehensive and generous health insurance, including vision and dental coverage 
• Restricted Stock Units (RSUs)
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

About the role:

The Customer Success department is the backbone of everything Forter does, and as a Customer Success Manager, you’ll be a key addition to that team. Forter’s technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs, who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you’ll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that’ll be the cornerstone of your future career.

What you’ll be doing:

• Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. Run ongoing training and enablement for clients as well
• Quarterback high impact engagements, particularly monthly and quarterly business reviews to communicate Forter’s performance and value to client executives 
• Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters
• Leverage your client relationships and knowledge of Forter’s solution to generate upsell opportunities that you will collaborate with the Sales team on
• Own the retention number for your book of business and oversee the renewal process for expiring client contracts
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
• Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
• Maintain clean data within our internal systems to ensure that both you and Forter’s leadership team have the most accurate info possible about the book of business

What you’ll need:

• 3-4 years of post-live, client-facing Account Management / Customer Success experience
• Experience leading monthly and quarterly business reviews with client executives where you described the value and ROI of your company’s solution
• Experience communicating client business objectives or issues to your internal leadership in order to form a strategic account plan
• Experience collaborating with your internal Product, R&D, and/or operations team to understand client needs and communicate product feedback
• Experience enabling and training your clients on how to use your company’s UX both initially and on an ongoing basis
• Experience in a SaaS startup environment, and in either the payments, fraud, or finance industry is a bonus
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems

Benefits:

• Competitive salary and bonus plan
• Restricted Stock Units (RSU's)
• Private health insurance, including vision and dental coverage
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

About the role:

Forter is entering a phase of increased focus on inorganic growth, strategic partnerships and new value creation opportunities, as part of our broader strategy to become the trust engine for agentic commerce. As Senior Corporate Development Manager, you will own the end-to-end corporate development agenda – across acquisitions, strategic partnerships and emerging data monetization opportunities – working in close collaboration with business leaders across Forter.

This role serves as the central point of ownership and coordination for evaluating and executing strategic opportunities, while leveraging deep subject-matter expertise across Forter. You will partner closely with the SVP - Business Development, the executive team, and business unit leaders to ensure Forter consistently identifies, prioritizes, and executes high-impact opportunities that accelerate our long-term strategy.

What you’ll be doing:

• Collaborate with SVP - BD and business unit leaders across Forter to source and evaluate potential acquisition and partnership opportunities, aligning with Forter’s business objectives.
• Establish M&A Playbooks: Build Forter’s formal M&A infrastructure, including standardized frameworks for "build/buy/partner" decisions, due diligence process, and post-merger integration templates.
• Develop and maintain a clear build / buy / partner framework, aligned with Forter’s product roadmap, AI strategy, and long-term product vision.
• Maintain a deep understanding of the agentic commerce, fraud, identity, and payments ecosystems.
• Build and manage a prioritized pipeline of potential acquisitions, acquihires, and strategic partnerships, and work cross-functionally to develop strategic rationales and investment theses for opportunities.
• Collaborate with Finance on valuation, financial modeling, and return analysis to support disciplined decision-making.
• Drive the execution of M&A transactions, serving as the central coordinator across all workstreams (cross-functional due diligence, transaction documents, closing activities, etc.).
• Lead cross-functional post-acquisition integration planning, ensuring alignment on operating model, product and technology integration, data, security and compliance, and people and culture considerations.
• Ensure effective execution of integration plans, working with functional owners to track progress, resolve issues, and realize intended strategic value.
• Help define and execute a strategy to responsibly unlock value from Forter’s data network, evaluating new product, partnership, and acquisition opportunities while balancing regulatory, contractual, and reputational considerations.
• In collaboration with SVP - BD and the Forter AI team, represent Forter as a thought leader in agentic commerce through industry conferences, panels, and ecosystem forums, and build and maintain relationships with relevant founders, partners, investors, and strategic platforms.
• In collaboration with the Forter AI team, engage with regulators and policymakers to help shape the evolution of the ecosystem in which Forter operates.
• Travel to relevant markets for partner meetings and conferences as needed to effectively implement Forter’s corporate development strategy.

What you’ll need:

• 7+ years of experience in corporate development, strategy, investment banking, management consulting, private equity, venture capital, or a closely related role, with significant hands-on experience in and ownership of M&A and strategic partnership transactions.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Demonstrated track record of leading end-to-end M&A and partnership processes, including sourcing, diligence, valuation, deal structuring, negotiation, and post-close integration.
• Experience operating in high-growth technology environments, preferably within fintech, fraud prevention, identity, payments, e-commerce, AI/ML, or data-driven platforms.
• Strong strategic thinking and analytical skills, with the ability to develop investment theses, build / buy / partner frameworks, and connect market insights to long-term product and company strategy.
• Advanced financial modeling, valuation, and business case development capabilities; experience partnering closely with Finance & Legal teams on return analysis and capital allocation decisions.
• Proven ability to lead complex, cross-functional initiatives, influencing senior stakeholders across Product, Engineering, Finance, Legal, Security, Data, and Go-To-Market teams.
• Powerful negotiation skills: ability to navigate high-pressure deal cycles while maintaining "founder-friendly" relationships and strategic integrity.
• Experience driving post-acquisition integration planning and execution, including operating model design, product and technology integration, and change management.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $190,000 - $234,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role:

We are looking for a Senior Product Marketing Manager to lead our Fraud Management, Dispute Management, and Abuse Prevention offerings. In this strategic, high-impact role, you will own the end-to-end PMM strategy—partnering with Product, Marketing, and Sales to drive differentiation and growth within our Ideal Customer Profile (ICP).

What you’ll be doing:

• Own the Forter Narrative: You will own and evolve Forter’s overall market positioning, narrative, messaging, and brand identity, ensuring it resonates deeply with our target enterprise buyers, analysts, and investors.
• Define the Story: Turn our approach to fraud mitigation into simple, powerful messaging that resonates with both C-suite executives and fraud practitioners.
• Lead Product Launches: Orchestrate the GTM game plan for new features and offerings. You’ll ensure the entire organization is trained, excited, and ready to win.
• Be a Partner to Field & Product: Work closely with Sales, Customer Success, and Solutions Consulting to support live deals and gather real-world feedback. You will translate these field insights into actionable recommendations for the Product team to help influence our roadmap.
• Identify Growth Opportunities: Help us find our next big win. You’ll research and validate ways to expand, whether that’s moving into new industries or launching entirely new capabilities.
• Run the Win/Loss Program: Lead the charge on analyzing why we win or lose deals. You’ll partner with our win/loss vendor to interview prospects and share those lessons across the company to improve our win rate.
• Know the Market: Become the expert on our competitors and customers, translating market trends into actionable insights that help us stay ahead.
• Arm the Team: Create the thought-leadership, playbooks, and sales assets needed to win. You’ll partner with Marketing and Sales Enablement to make our value proposition compelling and impossible to ignore.

What you’ll need:

• Proven Track Record: Experience in Product Marketing within the B2B SaaS, enterprise software, or analytics space, a plus if you have experience targeting retail and commerce organizations. You have a knack for managing multiple high-priority projects in a fast-paced environment. 
• Strategic Communication: You have the ability to create compelling customer-facing narratives and sharp competitive positioning, even when working with technical subject matter.
• AI Prowess: You know how to leverage AI tools to drive efficiency and scale your impact without sacrificing quality.
• Natural Collaborator: A proven ability to build strong relationships across a diverse set of global stakeholders.
• Growth Mindset: You are a self-starter who can build programs from scratch, with a positive attitude and a willingness to get the job done.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $157,000 - $190,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role:

We are looking for a Learning & Development Manager (AI) to join our Global Talent Development team, based in New York (hybrid). In this role, you will design, execute, and scale Forter’s AI learning strategy with a special focus on Go-To-Market (GTM) and G&A teams in New York. You will translate business needs into role-based curricula, own our AI certification program, and partner closely with the AI Committee and GTM leaders to drive measurable behavior change and performance impact across the company.

What you’ll be doing:

• Partner with GTM, G&A, and R&D leaders to conduct deep-dive needs assessments that identify AI skill gaps, use cases, and workflow friction points across functions.
• Design and maintain a phased, company-wide AI learning roadmap that spans foundational literacy, role-based enablement (e.g., GTM vs. R&D vs. G&A), and advanced pathways.
• Partner with Legal and Security to ensure AI adoption follows safe, compliant practices
• Translate job and role requirements into clear learning objectives and curricula; curate and create multi-format content (live sessions, e-learning, playbooks, labs, guides) in partnership with internal SMEs and external vendors.
• Own the AI learning architecture in our LMS (HiBob LMS or similar): define pathways, manage enrollments, ensure clean data tracking, dashboards, and recurring reporting to business and AI stakeholders.
• Embed AI education into company-wide onboarding and ongoing enablement, ensuring new hires and existing employees have clear, role-relevant AI expectations and resources from day one.
• Partner with AI Champions Network across GTM, G&A, and R&D to localize use cases, drive adoption, and create feedback loops from the field back into program design.
• Manage learning vendors: evaluate and select partners, negotiate scopes, coordinate delivery, and integrate external offerings with Forter’s internal programs and tools.
• Define and track success metrics (e.g., adoption and certification rates, usage of AI in key workflows, learner satisfaction, productivity indicators), using data to iterate and improve programs over time.
• Operate as a highly independent project lead - scoping, planning, executing, and closing projects A–Z with clear milestones, stakeholder alignment, and post-launch measurement.

What you’ll need:

• Approximately 5 - 6+ years of experience in Learning & Development, enablement, or talent development in tech/SaaS, with demonstrated ownership of end-to-end programs
• Proven experience designing and implementing learning initiatives for commercial / GTM and/or G&A audiences (e.g., Sales, CS, Marketing, Finance, Ops), not only for technical/R&D teams.
• Strong operational execution and project management skills-comfortable defining “done,” managing timelines and stakeholders, and handling multiple initiatives in a changing environment.
• Hands-on experience with an LMS/LXP and learning analytics (HiBob LMS is a plus) and the ability to translate data into decisions and narratives for leaders.
• Demonstrated ability to work independently and as a thought partner to visionary leaders
• Ability to influence without authority across senior stakeholders
• Exposure to AI tools and concepts-such as Claude, Gemini, Notebook or similar; curiosity and comfort experimenting with new AI capabilities and incorporating them into learning experiences.
• Excellent communication and facilitation skills, with the ability to explain AI concepts in practical, role-relevant terms to both technical and non-technical audiences and to influence cross-functional stakeholders.
• Experience managing external learning vendors or partners and integrating them into a coherent learning ecosystem.
•  High adaptability, resilience, and a growth mindset-comfortable operating amid rapid AI change and shifting business priorities.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $106,000 - $131,000 + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role:

We are looking for a strategic, commercially-minded Sr. HR Business Partner to support the leaders and teams driving our GTM and G&A functions—including Marketing, Partnerships, Finance, and Legal.

This is a high-impact, relationship-led role. You will partner directly with our executive team members—as well as Director+ leaders across their organizations—to shape people strategy, drive organizational effectiveness, and ensure our commercial and G&A functions are set-up to innovate and scale in the AI era. You'll bring a sharp blend of business acumen, HR expertise, and data fluency—grounded in firsthand experience supporting senior executives and revenue-focused teams.

Your center of gravity will be strategic partnership, org design, talent, and change—not day-to-day operations. You'll be the go-to People Partner for your business units and a key contributor to the broader People team.

What you’ll be doing:

• Strategic partnership & org design
  • Act as a trusted thought partner to Directors, VPs, and Executives across G&A and GTM functions, translating business priorities into clear people plans—including org design, role architecture, and workforce planning to support growth and profitability goals.
  • Challenge and influence leaders with a solution-oriented mindset; join and facilitate leadership forums and planning sessions to bring a people lens into decision-making and connect people strategy to business outcomes, not just HR process.
• Talent, performance, and succession planning
  • Drive end-to-end talent management processes—performance reviews, calibration, talent assessments, and succession planning—using people data (performance, attrition, engagement, exit feedback) to identify trends, flag risks, and deliver data-backed recommendations.
  • Partner with Talent Acquisition and leaders to define role profiles, interview plans, and leveling criteria; ensure consistent standards for hiring and promotion across your functions.
• Manager and leader coaching
  • Independently coach and develop managers and senior leaders on performance, compensation, feedback, and team effectiveness—building capability through 1:1 coaching, facilitated sessions, and targeted interventions that raise the bar on people leadership.
• Employee relations, culture, and engagement
  • Own complex and sensitive employee relations cases end-to-end while proactively taking the pulse of teams through listening sessions, check-ins, and engagement surveys—synthesizing themes and partnering with leaders on concrete follow-through.
  • Partner with the broader People team to design and deliver programs that strengthen engagement, inclusion, and a high-performance, feedback-rich culture.
• Programs, change, and cross-functional work
  • Lead or co-lead People programs (performance cycles, promotions, talent reviews, org changes), partnering with HR Ops, L&D, and COEs to standardize, scale, and automate core processes with the employee experience at the center.
  • Act as a connector across functions—surfacing friction points and helping leaders align roles, responsibilities, and ways of working across GTM, G&A, and R&D.

What you’ll need:

• 8+ years of HR experience, with at least 4–5 years as an HRBP supporting senior leaders in a high-growth tech or SaaS environment.
• Direct experience supporting commercial or GTM functions (e.g., Marketing, Business Development, Sales, Customer Success)—you understand the pace, pressures, and talent dynamics of revenue-adjacent teams, and have partnered with them at a senior level.
• Experience partnering with G&A functions (e.g., Finance, Legal, Operations) is strongly preferred; comfort navigating both sides of the house is a meaningful differentiator for this role.
• Strong command of HR fundamentals: employee relations, performance management, compensation, and employment law, with the ability to serve as a credible subject matter expert.
• Curiosity with AI—able to provide strong use cases for how you’ve utilized AI to experiment and innovate. 
• Demonstrated ability to work from data, not just intuition—you can pull, interpret, and present people analytics as clear narratives and actionable recommendations.
• Ability and interest in facilitating sessions with the teams you support—whether it’s root cause analysis, team-building, or autonomously built training modules. 
• Outstanding interpersonal, communication, and coaching skills; a track record of building trust across a wide range of personalities, functions, and levels.
• Highly autonomous and self-directed—you don't need close direction to move work forward, and you're comfortable making sound judgment calls without a lot of hand-holding. You know when to escalate and when to just handle it.
• Built for high capacity: you manage a large, varied book of work across multiple functions and time zones without losing quality or responsiveness. You context-switch fluidly and can hold competing priorities without dropping threads.
• A balance of strategic vision and hands-on execution—you're willing to roll up your sleeves while keeping an eye on the bigger picture.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $144,000 - $168,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

About the role: 

Forter is looking for a Senior Engineer with a data engineering background to join our growing ML Platform team. This is a great opportunity, whether you have experience with ML and are looking for a ML focused product or are an experienced Data Engineer looking to enter the world of ML. Together we’ll provide tools to develop more effective models, get them into production faster, and ensure that they continue to perform well over time.

ML is central to Forter’s work. It enables us to process billions of $ worth e-commerce transactions, make decisions in real time, identify fraud rings, and quickly detect new attack methods. Precision is crucial - bad decisions by our models cost us directly and put money into the pockets of fraudsters.

Our adoption by merchants around the world provides us with billions of fresh data points each day. Our team of data scientists, analysts, and cyber intelligence specialists continually identify new signals, engineer new features, and research new models. But as the volume of data and the number and complexity of models grows, so do the engineering challenges. 

If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.

Why should you join us?

You’ll be part of a highly proficient engineering team that is a focal point for all ML engineering activity, striving to constantly bring innovation and leverage ML capabilities across all company teams and products.

This role presents a unique opportunity to enter the ML domain. For those already experienced in ML infrastructure, it offers the chance to grow within a team that specializes in high-scale, Big Data and ML systems.

What you will be doing:

• Designing, building, and maintaining the ML infrastructure that allows Forter’s models to make billions of real-time decisions every year. 
• Building a platform that enables managing a full ML model lifecycle - from researching to training, deploying, and serving predictions in real-time. 
• Building distributed data processing pipelines to support model development.
• Acting as a consultant to researchers, data scientists, and expert analysts and enabling them to research new models faster and with greater precision by providing cutting-edge tooling.
• Expanding our ML infrastructure to make it scalable, quick, and efficient to bring diverse models to production and to monitor their performance and drift over time.
• Expanding the pool of internal customers able to use ML at Forter. Work with them to understand their needs and help them make the most of the infrastructure that we’ll provide.
• Acting as an advocate for MLOps, continually improving our processes, and raising our standards.

Who are you?

• 4+ years experience with large-scale data processing, ideally with Apache Spark.
• 5+ years developing complex software projects with at least one of general-purpose languages (preferably Python, but not a must)
• Backend and server-side development experience of complex, highly scalable systems
• Experienced with machine learning concepts and frameworks.
• Motivation to understand the needs of internal users, provide them with great tooling, and teach them how to use it. 
• Experience working with public clouds (AWS / GCP / Azure)
• Fluent in written and spoken English

It’d be really cool if you also:

• Are familiar with Databricks or Airflow.
• Are comfortable in a containerized environment.
• Have experience with maintaining highly available, low latency, real-time services 

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

About Forter

Forter is transitioning from a leader in fraud prevention to a comprehensive e-commerce optimisation platform, and Payments is at the core of this strategic evolution. Join a high-momentum business unit that is now positioned for exponential growth. This role is a strategic leadership opportunity to define the future of commerce optimisation.

The Opportunity: A Builder-Operator to Drive a Strategic Business Unit

We are hiring a Principal Solutions Consultant (Payments) to sit within our Global Solutions Consulting Team. Reporting to the Manager, Solutions Consulting, this role will be responsible for translating hands-on expertise into commercial strategy, guiding a fast-growing Payments Optimisation business and shaping how the industry defines success.  You will be viewed as the go to payments expert for Forter’s new and existing business. You will optimise solutions and drive tangible outcomes for the business. 

What You’ll Be Doing:

• End-to-End Payments Expertise & GTM Partnership:  Serve as the primary subject-matter expert for Forter’s payments solutions, working with customers in the region to guide the full lifecycle of payments solutions—from strategically identifying opportunities through customer adoption. Partner closely with GTM teams to ensure prospects and customers fully understand the capabilities, value, and business outcomes enabled by Forter’s payments products.
• Regional Coverage: Based out of Shanghai, this role will serve markets across APAC, including China, SEA, ANZ & Japan. 
• Cross-Functional Leadership & Product Stewardship: Act as the key connector between Sales, Product, Marketing, and Engineering. Synthesise insights from the market, customers, and partners to inform product strategy and influence roadmap decisions. Ensure our payments offerings evolve in alignment with industry trends and merchant needs.
• External Payments Thought Leader: Represent Forter as a trusted authority on payments—educating the market, supporting merchants in navigating complex payments challenges, and elevating Forter’s perspective at industry events, advisory sessions, and other external forums.

What You'll Need:

• A minimum of 10+ years of experience in the payments industry, with a deep, nuanced understanding of the e-commerce ecosystem.
• Deep Fluency: Technical and business mastery of processes including card vaulting, authorisation optimisation, 3DS authentication, processor routing, and network tokenization.
• Language: High level of proficiency in English & Chinese, with the confidence to present and collaborate effectively in English across regions, including markets outside of China.
• Merchant-Side Experience (Highly Valued): Direct, hands-on experience as a "merchant payments and fraud person" at major enterprises (e.g., a Microsoft, Nordstrom, or equivalent) is a strong indicator of relevant expertise.
• Executive-Level Communication & Consultative Selling: Exceptional ability to create and deliver compelling, value-based presentations to senior business and technical audiences, from C-level executives to engineering leads.
• A huge plus - Proven success in a Go-to-Market (GTM) leadership role or B2B customer-facing role.

Mindset & Attributes

• An Owner's Mentality: A self-driven leader who takes full ownership of their domain, thrives in a dynamic, fast-paced environment, and drives strategy through to execution.
• Intellectual Curiosity: A constant desire to learn and stay ahead of market trends, coupled with the ability to translate those trends into actionable GTM strategies.
• High-Impact Presence: The ability to represent the company with credibility at the highest levels, from industry keynotes to board-level presentations.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

About the role:

The Enterprise Account Executive will be a foundational member of the team in the DACH region, responsible for driving new customer acquisition and establishing and nurturing a strong pipeline of the largest accounts in the market. As an Enterprise Account Executive you must be highly driven, while also showing integrity and high emotional intelligence. We are looking for a self-starter with exceptional executive presence. You have to be able to manage a broad territory and be able to skillfully run the entire sales process, backed by a team of fraud experts.

What you'll be doing:

• Work closely with a large list of named strategic prospect accounts across the DACH region, utilizing a consultative approach to identify pain points and challenges that Forter's fraud prevention platform can help solve
• Manage a sales pipeline and process from initial outreach to presentation, negotiation, and close
• Identify and build relationships with economic champions / buyers within major accounts and position Forter's value proposition to the appropriate lines of business and technical teams
• Collaborate with Sales Development and Marketing teams to drive leads and account activity, as well as with our Pre-sales Solutions Consultants to create customized sales presentations and tailored ROI models
• Provide field analysis and feedback internally to help shape sales collateral and longer term expansion planning
• Build a strong understanding of the online payments industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors)
• Represent Forter at industry events and sales meetings with key eCommerce players

What you'll need:

• Fluency in German and English language is essential
• High integrity and passion for winning
• Minimum of 5 years as a top quota carrying direct sales executive, with a track record of outperforming targets and annual quotas
• Proven success in selling innovative solutions/services to merchants / large enterprises is a must; with a focus on FinTech and eCommerce solutions (analytics, platforms, financial and/or technology solutions) highly preferred
• A strong network with a proven track record of enterprise sales within top 500 eCommerce companies is a big plus
• Demonstrated success in target account selling in a multi-regional capacity
• The ability to build strong relationships, as demonstrated through prior experience prospecting and leveraging industry contacts to develop and close new businesses
• A strong understanding of the online payment industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors) is also a big plus
• Experience in a fast-paced organization, with the ability to work in a rapidly expanding and changing environment
• Exceptional professional presence, with outstanding presentation and communication skills
• Ability to travel as required

Benefits:

• Competitive salary & commission plan
• Restricted Stock Units (RSUs)
• Private health insurance, including vision and dental coverage
• Generous PTO policy 
• Half day Fridays

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

If you’re interested in joining Forter but don't see an opportunity that you'd like to apply to, you came to the right place! Send us your resume and some information on what you have that we need.

Since this is not a current job posting, we will not be checking it with the same frequency as our current open position. For this reason, we will not send rejection emails from this posting.

We'll keep your information on file and will reach out if we find a match! 

About Us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Our success so far in the marketplace has allowed us to achieve a total series F valuation of over $3 Billion, making us the most valuable privately-held fraud prevention company globally. Our investors include Tiger Global, Bessemer, Sequoia Capital, March Capital, and Salesforce Ventures. 

Benefits include:

• Competitive salary
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Stock options
• Generous paid parental leave options 
• Home office allowance
• Cell Phone/Wifi reimbursement
• Flexible PTO policy
• Half-day Fridays, every Friday 
• Annual company-wide event - Forter Week

If you’re interested in joining Forter but don't see an opportunity that you'd like to apply to, you came to the right place! Send us your resume and some information on what you have that we need.

Since this is not a current job posting, we will not be checking it with the same frequency as our current open position. For this reason, we will not send rejection emails from this posting.

We'll keep your information on file and will reach out if we find a match! 

About Us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Our success so far in the marketplace has allowed us to achieve a total series F valuation of over $3 Billion, making us the most valuable privately-held fraud prevention company globally. Our investors include Tiger Global, Bessemer, Sequoia Capital, March Capital, and Salesforce Ventures. 

About the role:

As a Technical Support Engineer at Forter, you will play a critical role in ensuring the success and satisfaction of our customers by providing expert-level support and proactive solutions. You will take ownership of complex customer issues, mentor team members, and contribute to the continuous improvement of our support processes. As a member of the team, you will act as a key knowledge center where your expertise will help shape best practices, standardize documentation, and ensure the highest level of service for our customers.

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

What you'll be doing:

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

What you'll need:

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management
• Strong Bilingual capacity in both English and Japanese is required to support customers in the Japan region. Additional language capabilities in Korean and Mandarin will be a bonus to support our Korean and GCR customers, but not must-haves.

Benefits

• Competitive salary and bonus plan
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 3 days per week. Within these three days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.

Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

#LI-Hybrid 

If you’re interested in joining Forter but don't see an opportunity that you'd like to apply to, you came to the right place! Send us your resume and some information on what you have that we need.

Since this is not a current job posting, we will not be checking it with the same frequency as our current open position. For this reason, we will not send rejection emails from this posting.

We'll keep your information on file and will reach out if we find a match! 

About Us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Our success so far in the marketplace has allowed us to achieve a total series F valuation of over $3 Billion, making us the most valuable privately-held fraud prevention company globally. Our investors include Tiger Global, Bessemer, Sequoia Capital, March Capital, and Salesforce Ventures. 

Benefits include:

• Competitive salary and commission plan
• Private health insurance, including vision and dental coverage
• Stock options
• Generous PTO policy
• Half day Fridays, every Friday
• Work from home allowance
• Annual company-wide event - Forter Week 

About the role:

As a Technical Support Engineer at Forter, you will play a critical role in ensuring the success and satisfaction of our customers by providing expert-level support and proactive solutions. You will take ownership of complex customer issues, mentor team members, and contribute to the continuous improvement of our support processes. As a member of the team, you will act as a key knowledge center where your expertise will help shape best practices, standardize documentation, and ensure the highest level of service for our customers.

This role requires deep analytical expertise and a proactive approach to problem-solving. You will also be responsible for identifying and implementing automation opportunities, handling escalations and incidents, improving response times, and developing strategies to enhance the customer experience.

What you'll be doing:

• Analyze and interpret data related to online transactions as it relates to Forter's AI model to understand decisioning and key fraud indicators.
• Interact directly with merchants/customers via ticketing system and phone to explain AI model decisions, broken down into fundamental business terms.
• Partner with our Analytics team to provide direct input from customers to update our model, improve precision, and accommodate merchant-specific requests.
• Educate customers about the capabilities of Forter's Policy Builder product and empower their users to adopt and implement robust policies within the confines of Forter best practices
• Oversee and maintain merchant business rules related to hard-coded rules within the Forter model.
• Draft and publish knowledge base content for common questions and inquiries to allow customers to self-serve Analytic related inquiries and explanations.
• Perform proactive outreach to customers based on internal alerting related to integration health issues and quantify into business terms the impact of analytical/data-driven observations.
• Aid internal teams within Forter, equipping them to handle analytical queries and business questions around Forter’s AI model.

What you'll need:

• 3+ years experience in a role with a strong focus on troubleshooting data analytics in SaaS, software, or FinTech environments.
• Working knowledge of SQL, API’s and Javascript
• Proven ability to independently diagnose and resolve complex analytical issues/inquiries.
• Strong interpersonal skills and a passion for consistently providing a great customer experience
• Experience troubleshooting analytical issues and relaying information in a digestible way to customers
• Experience balancing multiple tasks and customer needs simultaneously
• A proactive and customer-first mindset, with strong interpersonal skills and a passion for delivering an outstanding support experience.
• Capable of working individually and leading a team to solve technical problems
• Exceptional written and verbal communication skills; ability to break down analytical concepts for diverse audiences.
• Attention to detail, excellent organizational and prioritization skills, superior time management
• Strong Bilingual capacity in both English and Japanese is required to support customers in the Japan region. Additional language capabilities in Korean and Mandarin will be a bonus to support our Korean and GCR customers, but not must-haves.

Benefits

• Competitive salary and bonus plan
• Private health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays, every Friday

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.

Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

If you’re interested in joining Forter but don't see an opportunity that you'd like to apply to, you came to the right place! Send us your resume and some information on what you have that we need.

Since this is not a current job posting, we will not be checking it with the same frequency as our current open position. For this reason, we will not send rejection emails from this posting.

We'll keep your information on file and will reach out if we find a match! 

About Us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Our success so far in the marketplace has allowed us to achieve a total series F valuation of over $3 Billion, making us the most valuable privately-held fraud prevention company globally. Our investors include Tiger Global, Bessemer, Sequoia Capital, March Capital, and Salesforce Ventures.