Forter
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About the role:
Forter is looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. This role is outward-facing: you will sit alongside GTM and G&A functions — Sales, Marketing, Finance, HR, Legal, Customer Success — and fundamentally alter how these teams operate with AI.
Departments outside of R&D are still early in their AI journeys, and they need technically strong partners who can understand their workflows, identify the highest-leverage opportunities, and build the solutions that actually change how work gets done. If you see the value in sitting with a business leader, understanding a painful manual process, and shipping something in a week that saves hundreds of hours, then this role is for you.
Why should you join us?
This is a unique opportunity to own the end-to-end AI transformation of entire functions, with executive sponsorship and real mandate. You’ll be working as part of an incredibly strong team of senior engineers at the forefront of AI. The work revolves around learning the latest tech in AI, and leveraging it to change how hundreds of people across the organization work every day.
You'll operate with unusual autonomy: scoping problems directly with function leaders, deciding what to build, shipping it, measuring impact, and iterating. You'll work closely with senior leadership to ensure your work aligns with company strategy, giving you company-wide business impact and visibility.
What you will be doing:
- Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
- Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
- Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
- Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
- Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
- Measure and report on AI adoption impact — quantifying time saved, process improvements, and capability gains — to build the case for continued investment and to guide prioritization.
Who are you?
- 7+ years of software engineering experience, with a strong track record of shipping production systems.
- Demonstrated experience working directly with non-technical teams to deliver technology-driven transformation.
- Exceptional communication skills: you can run a discovery session with a VP of Sales, write a clear project brief, present results to an executive audience, and pair with a junior analyst on prompt engineering, all in the same week.
- Strong product instincts. You naturally think in terms of user problems, adoption, and measurable outcomes rather than technical elegance for its own sake.
- Comfortable with ambiguity and self-direction. You won't have a detailed backlog handed to you; you'll build it by understanding the business.
- Passionate about LLMs, prompt engineering, and AI application patterns (RAG, agents, tool use).
It’d be really cool if you also:
- Have led or played a central role in an AI or digital transformation initiative, with measurable results you can speak to.
- Have experience in product management, solutions engineering, or technical consulting roles in addition to software engineering.
- Are familiar with GTM/G&A tooling ecosystems (CRM, ERP, BI platforms, HRIS, marketing automation) and understand how AI can augment them.
- Have hands-on experience with agentic patterns (Claude Code, MCP, Strands Agents or similar), RAG systems, and evaluation frameworks.
- Have built internal AI tools or chatbots that non-technical users actually adopted and continued using.
- Have experience designing and delivering technical training or enablement programs.
Benefits include:
- Competitive salary and bonus plan
- Restricted Stock Units (RSUs)
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024)
- Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
Ready to apply?
Apply to Forter
About the role:
Forter is looking for a Senior Software Engineer to join the AI Engineering team in a role focused on embedding directly with business teams to drive AI transformation. This role is outward-facing: you will sit alongside GTM and G&A functions — Sales, Marketing, Finance, HR, Legal, Customer Success — and fundamentally alter how these teams operate with AI.
Departments outside of R&D are still early in their AI journeys, and they need technically strong partners who can understand their workflows, identify the highest-leverage opportunities, and build the solutions that actually change how work gets done. If you see the value in sitting with a business leader, understanding a painful manual process, and shipping something in a week that saves hundreds of hours, then this role is for you.
Why should you join us?
This is a unique opportunity to own the end-to-end AI transformation of entire functions, with executive sponsorship and real mandate. You’ll be working as part of an incredibly strong team of senior engineers at the forefront of AI. The work revolves around learning the latest tech in AI, and leveraging it to change how hundreds of people across the organization work every day.
You'll operate with unusual autonomy: scoping problems directly with function leaders, deciding what to build, shipping it, measuring impact, and iterating. You'll work closely with senior leadership to ensure your work aligns with company strategy, giving you company-wide business impact and visibility.
What you will be doing:
- Embed with GTM and G&A teams (Sales, Marketing, Finance, HR, Legal, Procurement, Customer Success) to identify, scope, and prioritize the highest-impact AI opportunities within each function, and act as both product manager and engineer for these initiatives.
- Own the full lifecycle of each solution, from requirements gathering through deployment to adoption measurement and iteration, with a focus on business outcomes.
- Serve as the primary technical partner and AI advisor for business function leaders, translating their needs into engineering plans and helping them develop their own AI fluency.
- Develop and deliver hands-on AI enablement and training for non-R&D teams, building their ability to use AI tools independently and effectively.
- Collaborate with the team to leverage shared infrastructure (MCP servers, RAG systems, evaluation frameworks, guardrails) while feeding back requirements from the field.
- Measure and report on AI adoption impact — quantifying time saved, process improvements, and capability gains — to build the case for continued investment and to guide prioritization.
Who are you?
- 7+ years of software engineering experience, with a strong track record of shipping production systems.
- Demonstrated experience working directly with non-technical teams to deliver technology-driven transformation.
- Exceptional communication skills: you can run a discovery session with a VP of Sales, write a clear project brief, present results to an executive audience, and pair with a junior analyst on prompt engineering, all in the same week.
- Strong product instincts. You naturally think in terms of user problems, adoption, and measurable outcomes rather than technical elegance for its own sake.
- Comfortable with ambiguity and self-direction. You won't have a detailed backlog handed to you; you'll build it by understanding the business.
- Passionate about LLMs, prompt engineering, and AI application patterns (RAG, agents, tool use).
It’d be really cool if you also:
- Have led or played a central role in an AI or digital transformation initiative, with measurable results you can speak to.
- Have experience in product management, solutions engineering, or technical consulting roles in addition to software engineering.
- Are familiar with GTM/G&A tooling ecosystems (CRM, ERP, BI platforms, HRIS, marketing automation) and understand how AI can augment them.
- Have hands-on experience with agentic patterns (Claude Code, MCP, Strands Agents or similar), RAG systems, and evaluation frameworks.
- Have built internal AI tools or chatbots that non-technical users actually adopted and continued using.
- Have experience designing and delivering technical training or enablement programs.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
Ready to apply?
Apply to Forter
About the role:
Forter is looking for a Senior Software Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.
Today, AI is central to how Forter operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.
If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
Why should you join us?
This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, we’ll build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art AI and Agentic patterns.
This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving Forter from the AI experimentation phase to building and leveraging AI-powered products.
What you will be doing:
- Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
- Develop and maintain our internal MCP server that easily and securely exposes Forter’s vast data stores to AI agents.
- Create and implement robust evaluation frameworks and AI guardrails to safeguard Forter’s value and ensure model reliability.
- Establish deep expertise and sustainable AI engineering practices.
- Promote AI readiness and track adoption across the company to build lasting impact.
- Build and optimize RAG (Retrieval-Augmented Generation) systems.
- Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
- Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
- Partner with teams across Forter to accelerate AI adoption and productization efforts.
Who are you?
- 5+ years of strong backend and server-side development experience, building complex, highly scalable systems.
- Proven experience with at least one general-purpose language (preferably Python, but not a must).
- Strong product management skills, with the ability to gather and refine requirements from non-technical internal users.
- A strong sense of ownership, with some DevOps experience and a willingness to develop, deploy, and run projects end-to-end.
- Strong familiarity with AI coding tools like Copilot, Cursor, or similar.
- Experience working with public clouds (AWS / GCP / Azure).
- Fluent in written and spoken English.
It’d be really cool if you also:
- Are familiar with agentic coding tools like Claude code or Copilot CLI.
- Have familiarity with Strands Agents (or similar agentic technologies), RAGs, and Bedrock.
- Have experience with MCP (Model Context Protocol).
- Are comfortable in a containerized environment.
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
Ready to apply?
Apply to Forter
About the role:
Forter is looking for a Senior Software AI Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.
Today, AI is central to how Forter operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.
If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
Why should you join us?
This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, we’ll build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art AI and Agentic patterns.
This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving Forter from the AI experimentation phase to building and leveraging AI-powered products.
What you will be doing:
- Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
- Develop and maintain our internal MCP server that easily and securely exposes Forter’s vast data stores to AI agents.
- Create and implement robust evaluation frameworks and AI guardrails to safeguard Forter’s value and ensure model reliability.
- Establish deep expertise and sustainable AI engineering practices.
- Promote AI readiness and track adoption across the company to build lasting impact.
- Build and optimize RAG (Retrieval-Augmented Generation) systems.
- Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
- Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
- Partner with teams across Forter to accelerate AI adoption and productization efforts.
Who are you?
- 5+ years of strong backend and server-side development experience, building complex, highly scalable systems.
- Proven experience with at least one general-purpose language (preferably Python, but not a must).
- Strong product management skills, with the ability to gather and refine requirements from non-technical internal users.
- A strong sense of ownership, with some DevOps experience and a willingness to develop, deploy, and run projects end-to-end.
- Strong familiarity with AI coding tools like Copilot, Cursor, or similar.
- Experience working with public clouds (AWS / GCP / Azure).
- Fluent in written and spoken English.
It’d be really cool if you also:
- Are familiar with agentic coding tools like Claude code or Copilot CLI.
- Have familiarity with Strands Agents (or similar agentic technologies), RAGs, and Bedrock.
- Have experience with MCP (Model Context Protocol).
- Are comfortable in a containerized environment.
Benefits include:
- Competitive salary and bonus plan
- Restricted Stock Units (RSUs)
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
Ready to apply?
Apply to Forter
About the role:
Forter is looking for a Senior AI Engineer to join a strong and dynamic AI Engineering team. We are the focal point for AI initiatives in Forter, striving to constantly bring innovation and leverage AI capabilities across all company teams and products.
Today, AI is central to how Forter operates, across the entire organization. It allows us to move fast and release features at a rapid pace, empowers non-technical Forterians to utilize AI tools for increased efficiency, and provides the backdrop for much of the innovation currently occurring in the company.
If this kind of working environment sounds exciting to you, if you understand that Engineering is about building the most effective and elegant solution within a given set of constraints - consider applying for this position.
Why should you join us?
This is a great opportunity to be at the cutting edge of the AI revolution, helping to shape and build the AI platform for the future. Together, we’ll build infrastructure for autonomous and interactive agents, enact AI guardrails and evaluation frameworks to ensure performance and safety, and implement state-of-the-art AI and Agentic patterns.
This role presents a unique opportunity to enter the AI domain. For those with some experience in AI infrastructure, it offers the chance to grow within a team that is evolving Forter from the AI experimentation phase to building and leveraging AI-powered products.
What you will be doing:
- Design, build, and maintain reusable AI capabilities - including models, tools, APIs, and platforms that power both internal and customer-facing solutions.
- Develop and maintain our internal MCP server that easily and securely exposes Forter’s vast data stores to AI agents.
- Create and implement robust evaluation frameworks and AI guardrails to safeguard Forter’s value and ensure model reliability.
- Establish deep expertise and sustainable AI engineering practices.
- Promote AI readiness and track adoption across the company to build lasting impact.
- Build and optimize RAG (Retrieval-Augmented Generation) systems.
- Take full ownership of projects: from gathering requirements from non-technical internal users to development, deployment, and operation.
- Act as a consultant and advocate for AI engineering, helping other teams leverage the platforms and tools you build.
- Partner with teams across Forter to accelerate AI adoption and productization efforts.
Who are you?
- 5+ years of strong backend and server-side development experience, building complex, highly scalable systems.
- Proven experience with at least one general-purpose language (preferably Python, but not a must).
- Strong product management skills, with the ability to gather and refine requirements from non-technical internal users.
- A strong sense of ownership, with some DevOps experience and a willingness to develop, deploy, and run projects end-to-end.
- Strong familiarity with AI coding tools like Copilot, Cursor, or similar.
- Experience working with public clouds (AWS / GCP / Azure).
- Fluent in written and spoken English.
It’d be really cool if you also:
- Are familiar with agentic coding tools like Claude code or Copilot CLI.
- Have familiarity with Strands Agents (or similar agentic technologies), RAGs, and Bedrock.
- Have experience with MCP (Model Context Protocol).
- Are comfortable in a containerized environment.
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
Ready to apply?
Apply to Forter
About the role:
The Customer Success department is the backbone of Forter. As a Senior CSM, you are a key commercial lead responsible for the health, retention, and growth of our strategic accounts. We put a great deal of faith in our CSMs, who own not only customer satisfaction but also renewals, expansion, and strategic ROI. In this role, you’ll build lasting executive relationships and solve complex business challenges, developing the commercial and technical skills that will be the cornerstone of your future career.
What you’ll be doing:
- Own the Renewal Lifecycle: Act as the primary commercial owner for your book of business, managing the end-to- end renewal process and hitting retention targets.
- Drive Net Revenue Growth: Identify and qualify upsell opportunities within your accounts, collaborating with Sales to expand Forter’s footprint.
- Quarterback Executive Value: Lead MBRs and QBRs to communicate Forter’s performance, ROI, and strategic impact to client stakeholders.
- Strategic Advocacy: Convert client success into commercial momentum by securing references and case studies that serve as sales accelerators.
- Product & Roadmap Influence: Translate client business needs into actionable insights for our Product and leadership teams to help shape the company roadmap.
- Data Hygiene: Maintain accurate data within internal systems to ensure leadership has real-time visibility into the commercial health of your portfolio.
What you’ll need:
- 5+ years of post-live, client-facing CS experience with a proven track record of managing renewals and hitting retention targets.
- Commercial Acumen: Experience leading executive-level business reviews focused on ROI, budgets, and long-term contract value.
- Strategic Planning: Ability to communicate client objectives to internal leadership to execute high-impact account strategies.
- Industry Context: Experience in a SaaS startup; background in payments, fraud, or fintech is a significant bonus.
- Problem-Solving Grit: Ability to break down ambiguous problems into concrete solutions and a willingness to get "in the weeds" to solve operational issues.
- High Agency: Trusted to drive initiatives autonomously and gain buy-in from a wide collection of internal and external stakeholders.
Benefits:
- Competitive salary and bonus plan
- Restricted Stock Units (RSU's)
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
Ready to apply?
Apply to Forter
About the role:
This is an exciting time for Forter as we have seen great success in the market and are building a team to support the growth. We are looking for a talented and self-driven Enterprise Account Executive that thrives in a dynamic sales cycle environment to join the Forter Sales team. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives in the UK.
What you'll be doing:
- Work closely with a large list of named enterprise prospect accounts, utilizing a consultative approach to identify pain points and challenges that Forter's fraud prevention platform can help solve
- Manage a sales pipeline and process from initial outreach to presentation, negotiation, and close
- Collaborate with internal teams to drive leads and account activity, as well as with our Pre-sales Solutions Consultants to create customized sales presentations and tailored ROI models
- Identify and build relationships with economic champions / buyers within major accounts and position Forter's value proposition to the appropriate lines of business and technical teams
- Provide field analysis and feedback internally to help shape sales collateral and longer term expansion planning
- Build a strong understanding of the online payments industry, including credit card issuing/acquiring experience and familiarity with its ecosystem (partners, resellers, processors)
- Represent Forter at industry events and sales meetings with key eCommerce players
What you'll need:
- Minimum of 5 years as a top quota carrying direct sales executive, with a track record of outperforming targets and annual quotas
- Proven success in selling innovative solutions/services to enterprise is a must; with a focus on FinTech and Payment solutions
- A strong network with a proven track record of enterprise sales within top eCommerce and online business companies is a big plus
- The ability to build strong relationships, as demonstrated through prior experience prospecting and leveraging industry contacts to develop and close new businesses
- Experience in a fast-paced scale-up, with the ability to work in a rapidly expanding and changing environment
- Exceptional professional presence, with outstanding presentation and communication skills
- Ability to travel as required
Benefits:
- Competitive salary & commission plan
- Restricted Stock Units (RSUs)
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
- Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
- Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.#LI-Hybrid
Ready to apply?
Apply to Forter