Goodway is seeking a forward-thinking Director of IT to lead a modern, AI-enabled technology function that drives efficiency, scalability, and business impact. Reporting to the CFO, this role connects IT strategy with overall company objectives—leveraging automation, data, and AI to improve operations and decision-making across the organization. 

This leader will oversee both an internal IT team and an external helpdesk partner, ensuring seamless support, strong accountability, and a high-performing, well-balanced team. 

What You Will Do

• Strategic & Financial Alignment  - Partner/Collaborate with the CFO, Leadership, and all parts of the organization to align IT strategy, budgets, and investments with business goals and ROI, identify opportunities to improve efficiency through automation and smarter tooling Minimize business disruption and maximize business benefits of the projects 
• Team Leadership & Operations - Lead and develop a hybrid IT support model (internal team + external helpdesk) with clear roles, SLAs, and accountability, Ensure the team is properly staffed, balanced, and cross-trained to reduce and eliminate single points of failure.  Foster a culture of ownership, responsiveness, and continuous improvement 
• Infrastructure, Security & Vendors  - Conduct formal risk assessments. Manage SOC2 and other compliance and audit initiatives to ensure that we are compliant with letter and spirit of requirements on an ongoing basis. Oversee secure, reliable, and scalable IT systems, including cloud platforms and enterprise tools.  Manage vendor relationships and optimize the technology stack for performance and cost.  Implement modern security and governance practices, including AI-related risks.  Conduct formal risk assessments. Manage SOC2 and other compliance and audit initiatives to ensure that we are compliant with letter and spirit of requirements on an ongoing basis. 
• AI, Automation & Data Enablement  - Drive practical adoption of AI and automation to streamline workflows and enhance decision-making.  Champion a data-first approach, improving system integration, data quality, and accessibility. Stay out ahead of industry trends, best practices, security and innovation in the IT space, prioritizing and infusing these into the Goodway IT function & road map as appropriate.  
• Adoption & Change Management  - Drive adoption of new tools and workflows across the organization.  Enable teams through training and support, particularly in AI-enabled tools and automation 

What You Bring

• 10+ years of IT leadership experience, including managing infrastructure, vendors, and support teams 
• Experience operating within or closely with Finance, Legal, HR, and Operations; strong business and cost-management mindset 
• Demonstrated success leading transformation initiatives (cloud, automation, or data platforms) 
• Working knowledge of AI/automation tools and their practical business applications 
• Proven ability to lead distributed teams and third-party partners effectively 
• Strong communicator with a pragmatic, outcomes-driven approach 

Success Measures 

• Improved operational efficiency through automation and AI adoption 
• High-performing, cross-trained IT team with strong service levels 
• Reliable, secure systems with minimal disruption 
• Clear ROI and optimization of IT spend 
• Strong adoption of tools that improve employee productivity 

#usremote

Job Title: POS Help Desk Customer Support Representative 
 
Job Summary: 
The POS Help Desk Customer Support Representative is responsible for providing technical assistance and customer support for point-of-sale (POS) systems. This role involves troubleshooting hardware issues, assisting end users with system functionality, and ensuring minimal disruption to business operations. The ideal candidate is customer-focused, technically skilled, and able to resolve issues efficiently in a fast-paced environment. 
 
Key Responsibilities: 
Provide first-level technical support for POS systems via phone, email, or chat 
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity 
Guide users through step-by-step solutions in a clear and professional manner 
Escalate complex or unresolved issues to higher-level support teams when necessary 
Document all customer interactions, issues, and resolutions in the ticketing system 
Maintain a high level of customer satisfaction through effective communication and problem-solving 
 
Qualifications: 
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred) 
1–3 years of experience in a help desk, technical support, or customer service role 
Familiarity with POS systems, retail is a plus 
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus 
Strong troubleshooting and analytical skills 
Excellent verbal and written communication skills 
Ability to multitask and work in a fast-paced environment 
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred 
 
Skills & Competencies: 
Customer-focused mindset 
Problem-solving and critical thinking 
Attention to detail 
Time management and organizational skills 
Ability to remain calm under pressure 
 
Work Environment: 
May require shift work, including evenings, weekends, or holidays 

Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.  
 

Position Detail:         
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.

Qualifications:     
Proficient in French  
High School Diploma or the equivalent.
Experience working in technical support and/or education in IT.
Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
Experience troubleshooting wireless connections.
Advanced knowledge of Networking.
Ability to utilize various databases consecutively with good typing skills.
A+, Net+ or Help Desk Tech Certification is a plus but not required.
Call center experience is a plus.

Who You Are

Goodway is entering a new phase of growth and transformation, including a rebrand, evolving operating model, and increasing use of AI and technology to reshape how work gets done. 

The VP, People Experience will lead the strategy and execution of Goodway’s people function, ensuring the organization is structured, operating effectively, and equipped to support the company’s next stage of growth. 

This is not a traditional HR leadership role. This is a business-critical transformation role focused on building a high-performing, scalable, and accountable organization. This role goes beyond traditional HR leadership. The VP PX will help design the future workforce, leadership capability, and organizational structure required to deliver Goodway’s strategy. Working closely with the executive team, this leader will translate business priorities into clear workforce strategies, simplify and modernize people systems, and ensure the organization is prepared for evolving roles, skills, and ways of working in an AI-enabled environment. 

Goodway Group is a 97-year-old privately held business, and therefore culture and behaviors are very important. We are seeking a People Leader who can find the right balance between ‘retaining the magic of our long heritage’ and evolving the culture to be high performing with embedded accountability, which will inevitably lead to ‘parting with some baggage from the past.’ This role requires someone who can evolve culture while introducing greater clarity, consistency, and accountability across the organization. Goodway Group has multiple strong people orientated initiatives including Council, RISE, Mentoring and Goodway Cares (not for profit) and this role requires someone who can evolve culture while introducing greater clarity, consistency, and accountability across the organization.

What You Will Do

People Strategy & Organizational Design 

• Define and lead Goodway’s people’s strategy in alignment with the company’s growth and transformation agenda. 
• Translate business priorities into workforce planning, organizational design, and talent strategies. 
• Support leadership in designing teams, structures, and decision-making frameworks that enable performance and scalability. 

 Operational Excellence & Simplification

• Audit and simplify People systems, processes, and tooling
• Build clear workforce visibility for leadership (headcount, performance, compensation, tenure)
• Improve performance and compensation cycles to be efficient, consistent, and actionable
• Move the function from reactive support to a disciplined operating partner

Leadership & Team Development 

• Build and lead a high-performing People Experience team that acts as a strategic partner to the business. 
• Strengthen leadership capability across the organization through coaching, leadership development, and improved management practices. 
• Ensure leaders are equipped to guide teams through change and evolving ways of working. 

Talent & Capability 

• Oversee the full talent lifecycle including hiring, development, succession planning, and retention. 
• Identify critical capabilities required for the future and develop strategies to build those capabilities internally. 
• Develop a pro-active talent strategy to identify strong talent in market and ensure that we improve our ability to ‘hire-in-time' for client needs  
• Align learning and development initiatives to business priorities and emerging skill needs. 
• Ensure talent strategy is aligned to growth, client demand, and business performance.

People Experience & Culture 

• Be the architect of a modern, high performing and customer centric culture whilst preserving the power of the Goodway (Group) culture defined by the goal of being ‘thriving, caring and fun.’  
• Foster a high-performing, inclusive culture that supports both employee engagement and accountability. 
• Strengthen employee experience and engagement while maintaining focus on organizational effectiveness and business outcomes. 

Future of Work & AI Readiness 

• Partner with technology and business leaders to prepare the workforce for evolving roles and AI-enabled ways of working. 
• Support role redesign, capability development, and leadership readiness as technology reshapes workflows and team structures. 
• Bring a practical, execution-focused approach to AI adoption, not just strategy.

Executive Partnership 

• Serve as a trusted advisor to the COO, CEO and executive team on organizational effectiveness, talent strategy, and workforce planning. 
• Use data and insights to inform people-related decisions and identify opportunities to improve organizational performance. 
• Bring a clear point of view and influence senior leaders on critical workforce and organizational decisions.

What You Bring

• Significant leadership experience in People, HR, Talent, or Organizational Development roles, ideally in a high-growth or transformation environment. 
• Demonstrated success leading organizational change, workforce strategy, and leadership development initiatives. 
• Proven experience leading end-to-end People functions in high-growth or transformation environments
• Strong experience partnering with senior leaders.
• Ability to connect People strategy to business outcomes (revenue, margin, productivity)
• Experience developing and managing a global, remote workforce.
• Strong operational mindset with a bias toward simplification and execution
• Experience building scalable systems (performance, compensation, HRIS)
• Ability to translate business strategy into practical workforce and organizational plans. 
• Experience leading and developing high-performing teams. 
• Strong communication, influence, and executive presence with the ability to build trust across all levels of the organization. 
• Experience working in modern, fast-evolving organizations, particularly those undergoing digital or operational transformation. 
• Familiarity with future-of-work trends, including automation and AI, and their implications for roles, skills, and workforce design. 
• Bachelor's degree in human resources, Business, Organizational Development, or related field required. 
• Advanced HR certifications such as SHRM-SCP or SPHR preferred. 

#usremote

Geneva Trading is looking for a Trade Support Engineer to be the primary point of contact for our trading desks. You will sit between the Traders and the Core IT team, ensuring our systems run smoothly and resolve any technical issues that pop up during the trading day. This is a fast-paced role that requires quick thinking, a solid technical background, and a good understanding of how financial markets work. 

What You’ll Do 

• Support the Desk: Act as the "first responder" for all trading application and hardware issues. If a trader has a problem, you are the person they call. 

• Troubleshoot & Fix: Investigate issues within our desktop and server applications. You’ll dig into log files to find out what went wrong and fix it. 

• Manage Connectivity: Onboard new traders, set up trading accounts, and manage credentials for various global exchanges (CME, ICE, etc.). 

• Improve the System: Use scripting (Python or Bash) to automate repetitive tasks and build better alerts so we catch problems before they affect trading. 

• Subject Matter Expert: Become the go-to person for our internal trading software. You’ll help train traders on new features and updates. 

• Deploy Updates: Test new software releases and manage the rollout to ensure everything stays stable. 

What We’re Looking For 

• Experience: 2+ years of experience in a trade support or application support role, ideally at a proprietary trading firm or bank. 

• Exchange Knowledge: Familiarity with how exchanges like the CME, Eurex, or ICE operate. 

• Technical Skills: 

• Strong experience with FIX Protocol. 

• Comfortable working in both Linux and Windows environments. 

• Ability to write basic scripts (Python, Bash, or Perl) to automate tasks. 

• Basic database knowledge (SQL) to look up trade data. 

• Utilize AI tools to assist in log analysis, script generation, and streamlining incident resolution workflows. 

• Soft Skills: You can stay calm and focused when things get high-pressure. You enjoy solving puzzles and aren't afraid to "get under the hood" of an application. 

• Availability: Since markets operate around the clock, you’ll need to be available for occasional on-call support or weekend work. 

Why This Role? 

This is a great position for someone who enjoys being close to the action of the markets. You’ll see the direct impact of your work on the trading floor every day and have the opportunity to master the technical side of electronic trading. 

Compensation 

Base Salary Range: $100,000 - $130,000, plus eligibility for a performance-based bonus. 

Final compensation will be determined based on the candidate’s skills, experience, education, and qualifications. In addition to base salary, Geneva Trading offers a competitive total rewards package, including a comprehensive benefits program. Learn more about our employee incentives here: https://www.genevatrading.com/employee-incentives/ 

Application expected to close: 7/01/2026 

• 3–6 years of experience in a software engineering, solutions engineering, or technical implementation role
• Strong proficiency in Python and/or another backend language; comfort reading and writing production-quality code
• Experience with REST APIs, webhooks, and common integration patterns
• Familiarity with cloud platforms (AWS, GCP, or Azure) and data infrastructure tools
• Excellent communication skills — able to explain complex technical concepts to both engineers and non-technical stakeholders
• Self-starter mentality with strong project management instincts; able to juggle multiple customer engagements simultaneously
• Genuine curiosity about AI/ML and enthusiasm for helping customers unlock value from cutting-edge technology

• Prior experience at an AI/ML or developer tools company
• Familiarity with LLMs, vector databases, or ML model deployment
• Experience with enterprise software environments (SSO, VPCs, data residency requirements)
• Background in customer-facing engineering roles (forward deployment, solutions engineering, professional services)

Why This Role

• Direct influence on product direction — your customer insights will shape what we build
• High ownership from day one with a clear path to senior or team lead roles
• Competitive salary, equity, and benefits
• Collaborative, low-ego team that values craft and customer obsession

• We provide an opportunity to not only increase your knowledge, but ours as well.
  • We strongly believe is sustainable growth. As a startup, we put our customers and employees first.
• Our company vision allows for a lot of creative exploration.
  • What does a future where people consume all information through audio look like? How do we create this future?
• We have life changing product market fit.
  • Our users (people with disabilities, students, working professionals) report life changing experiences after discovering our product.
• We move very quickly
  • We run many experiments and ship product updates multiple times every week.
• We are focused on customers
  • We start from concrete user problems and build systems that solve them
• We value deep thinking
  • We get to the right answers through careful thought and experimentation and love digging deeper into the details.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

*We are only accepting candidates outside of the US* Please only apply if you reside outside of the US* Priority for those who live in Brazil, Colombia, Mexico, and Peru.

What You Bring:

• Bachelor's degree in marketing, advertising, business administration, or a related field is preferred
• Previous experience (3+ years) in digital media, programmatic advertising, or media buying 
• Familiarity with programmatic platforms, DSPs, and advertising tools
• Strong analytical skills and ability to draw insights from data to optimize campaigns
• Excellent communication and presentation skills
• Ability to collaborate effectively in cross-functional teams
• Strong attention to detail and ability to manage multiple tasks simultaneously

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We are hiring for CX Data & WFM Specialist!

Responsabilities:

• Run daily KPI health checks across all CS metrics; detect anomalies and own automated volume-spike alerting.
• Produce weekly and monthly trend analyses and executive-ready reports for the Director, COO, and cross-functional leads.
• Design, build, and maintain Tableau dashboards and Intercom reports; own the CS metric documentation (definitions, calculations, data sources).
• Build rolling workforce forecasts and capacity models incorporating volume trends, agent availability, skill mix, and overtime patterns.
• Monitor agent utilization in real time and historically; recommend scheduling and headcount adjustments to balance efficiency and service levels.
• Maintain data pipelines and source integrations feeding into Tableau (Intercom, product DB, payroll/HR data).
• Lead the delivery of a customer health-score model and early-warning churn indicators integrated into CS workflows.
• Own WFM for the international support team: overtime tracking, paid-hours reconciliation, global workforce policies, headcount forecasting, and budget ownership.
• Manage invoicing for global employees; ensure timely and accurate processing of payments.
• Serve as the primary point of contact for the Finance team on all CS-related workforce costs, budgets, and invoicing queries.

Qualifications: 

Required

• 1+ years in a Data team.
• Strong Tableau (or comparable BI tool) proficiency – building dashboards, managing data connections, designing for diverse audiences.
• Advanced Excel/Sheets skills including pivot tables, complex formulas, and data modeling.
• Excellent communication skills – ability to translate complex data into clear, executive-ready narratives.
• English proficiency

Preferred

• SQL or scripting languages for data extraction and transformation.
• Familiarity with CRM/helpdesk platforms (Intercom preferred; HubSpot, Zendesk, or similar).
• Hands-on workforce forecasting and capacity planning experience.
• Familiarity with Agile/sprint-based methodologies in an ops context.
• Experience working with Payoneer and Connecteam – a bonus.

Who You Are

Goodway Group is looking for a strategic, commercially minded VP, Marketing & Growth to lead how we show up in market and how marketing contributes to growth. This person will own Goodway’s positioning, external narrative, reputational strategy, sales enablement, demand generation, and the evolution of the marketing operating model. 

This is not a traditional brand or communications role. It requires a senior leader who can shape the story, build the engine behind it, and translate marketing into proof, pipeline, and commercial impact. The role will partner closely with the COO, CEO, Business Development, and line-of-business leaders to create a more unified market presence for Goodway, while ensuring Overline continues to be marketed appropriately as a distinct consulting brand. 

This leader will also help modernize how marketing operates by introducing clearer systems, stronger prioritization, AI-enabled workflows, and scalable delivery models that may include external partners and offshore resources. The goal is to build a lean, high-performing marketing function that is credible in market, useful to the commercial teams, and designed to scale. 

What You Will Do

• Own and evolve Goodway Group’s positioning, messaging, and market narrative across brand, PR, thought leadership, events, and executive visibility.  
• Build and lead a commercial marketing engine that strengthens sales enablement, improves pitch quality, and creates a repeatable stream of proof points, case studies, testimonials, and market-facing content.  
• Partner closely with Business Development, leadership, and line-of-business teams to align marketing activity with growth priorities, pipeline needs, and a more unified “One Goodway” market presence.  
• Lead demand generation and reputational marketing efforts that increase awareness, consideration, and qualified inbound opportunity across Goodway’s priority markets.  
• Assess and evolve the marketing operating model, including team structure, workflows, tools, partner mix, and the use of AI and offshore production capabilities to improve speed, quality, and efficiency.  
• Establish stronger marketing systems, operating rhythms, and prioritization, so the function is focused, measurable, and tied to business outcomes rather than reactive activity. 

What You Bring

• Significant senior marketing leadership experience in a B2B, agency, consulting, media, retail media, commerce, martech, or complex services business.  
• Proven success in positioning, commercial storytelling, demand generation, and building marketing programs that support growth and revenue outcomes.  
• Strong experience creating sales enablement and market-facing materials that are actually used by commercial teams.  
• Deep understanding of how agency or services businesses operate, including the realities of people-led delivery models, utilization, and commercial support.  
• Experience leading lean teams and using a mix of internal resources, agencies, freelancers, AI tools, and ideally offshore or distributed delivery models to scale output effectively.  
• Strong executive presence, stakeholder management skills, and the ability to operate strategically while also being hands-on, pragmatic, and execution oriented.

What Success Looks Like

• Goodway is clearly and consistently understood in market as a Connected Commerce growth partner.  
• Marketing is contributing to stronger inbound demand, sharper sales materials, better pitch quality, and greater commercial consistency across the business.  
• The company has a stronger cadence of thought leadership, proof points, executive visibility, and market-facing content that builds credibility and consideration.  
• Marketing is operating through a leaner, more scalable model, with smarter use of AI, partners, and delivery resources to improve speed, quality, and efficiency.  
• The function is run with focus, discipline, and measurable impact, with clearer linkage between marketing activity and pipeline, reputation, and growth outcomes. 

#usremote

About the Role:

CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.

This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.

Key Responsibilities:

1. Technical Product Support (CloudSEK Product) – L1

• Serve as the first point of contact for customer issues via email, chat, or phone.
• Troubleshoot and resolve basic technical issues using documentation and internal tools.
• Record and track support issues in our ticketing system with clarity and precision.
• Collaborate with engineering and security teams to escalate unresolved issues.
• Contribute to user guides and help documentation for common support queries.
• Continuously learn and apply knowledge of cybersecurity and threat detection.
  
  

2. Brand Protection & Takedown Analyst

• Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.
• Initiate and manage takedown requests across hosting providers, registrars, and platforms.
• Provide timely follow-ups and status updates to internal teams and stakeholders.
• Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse.
• Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.
  
  

3. L1 Security Analyst (SOC/Threat Monitoring)

• As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.
• Conduct initial triage and classification of potential threats.
• Document response steps and escalate incidents as per defined protocols.
• Stay updated with the latest cyber threats, TTPs, and security advisories.
• Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.
  
  

Desired Qualifications & Skills:

• Bachelor's degree in Technology, Cybersecurity, or related fields.
• Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.
• Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
• Strong communication skills (written & verbal).
• Ability to work independently in a rotational shift environment supporting global customers.
• Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).
• Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).
• Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).
• Proficiency with scripting (Python, Bash) or automation is a plus.
• Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.

Working Conditions:

• Location: Brazil
• Work Mode: Remote / Hybrid (based on location & team structure).
• Working hours: Rotational shifts to support a 24x7 operation but would mostly be to cover our customers in LTAM and USA (EST and PST).
  
  

Why Join Us?

• Work at the intersection of cybersecurity, AI, and digital risk protection.
• Exposure to real-world cyber threats, takedown operations, and incident response.
• Learn from seasoned cybersecurity professionals in a fast-paced startup environment.
• Opportunity to grow your career in Cyber Security with practical application

How to Apply:

Please submit your resume, a brief cover letter, and (if available) any relevant projects, certifications, or OSINT analysis you've performed.

Notes for Talent Acquisition team:

1. Candidates are expected to work in 12pm to 9pm Brazil team to ensure they cover night shift of Indian base location
2. Expecting candidates to be flexible to work rotational and weekend shifts
3. Anything for Hiring manager to be aware of regarding leaving policies for Brazil location

What is the Technical Support Analyst role?

The Technical Support Analyst serves as the first line of support for our customers, partners, and care teams, ensuring they have seamless experiences with platform. You will provide excellent customer service, problem diagnosis, and creative resolution for CopilotIQ+Biofourmis products and supporting technologies. This role is critical to maintaining the trust and satisfaction of those who rely on our platform to deliver care.

In this position, you will be the voice of support for our users, handling inquiries via phone, email, and other channels with professionalism and empathy. You will troubleshoot issues, guide users through our applications, and maintain detailed documentation to support continuous improvement. Over time, you will become a trusted resource for both customers and internal teams, known for your ability to resolve issues quickly while maintaining exceptional service standards.

What you’ll be doing:

• Provide exceptional customer service in person, via phone, and email as appropriate, ensuring all users feel supported and valued
• Resolve help desk issues including troubleshooting hardware and software issues with urgency and accuracy.
• Assist users with application navigation, helping them understand and effectively use platform features
• Perform user administration duties, including setting up accounts for new customers and managing user access
• Provide prompt and accurate feedback to customers, keeping them informed throughout the resolution process
• Maintain detailed documentation of issues, resolutions, and customer interactions to support knowledge sharing and process improvements
• Collaborate with Product, Engineering, and Operations teams to escalate complex issues and communicate customer feedback
• Contribute to ongoing process improvement efforts by identifying trends in support issues and recommending solutions

What you’ll bring

• 2-5 years of experience in a technical support or analyst role interfacing with internal or external customers
• Bachelor's degree or equivalent degree in a relevant field, or equivalent experience
• Customer-first mindset with empathy, patience, and dedication to delivering outstanding service experiences
• Excellent troubleshooting and problem-solving skills across different platforms and devices, with the ability to diagnose issues methodically and think creatively about solutions
• Strong communication and organizational skills, with the ability to explain technical concepts clearly to non-technical users
• Ability to work well with people and within cross-functional teams, maintaining professionalism under pressure
• High attention to detail and commitment to maintaining accurate documentation and following established processes

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs

• First-touch closed: Each ticket that is completed with only one-time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rates start at $4.59/hr up to $6.89/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

JJanea Systems (USA) is a dynamic team of the best & brightest software engineering specialists and solutions innovators, from around the world. From kernel to cloud, we provide high-impact software development services to Fortune 500 companies.
We are urgently looking an exceptionally talented Senior Machine Learning Engineer to join our rapidly growing consulting team. In this role, you will have the opportunity to work at the cutting edge of the software industry and help work on the client's internal AI/ML practice, as well as utilize your LLM, Data Engineering, ML, and ML Ops skills while working with a team of highly skilled professionals in the AI/ML domain.

• To be considered for this position, you must have the following qualifications:

  • Bachelor's or Master’s degree in Computer Science or a related field
  • 4+ years of experience as a Software Engineer, Platform Engineer, ML Engineer, Data Scientist, AI Engineer, or Data Engineer
  • Flexibility in experience with different programming languages and willingness to adjust to project needs
  • Strong knowledge of Python
  • Knowledge of machine learning algorithms, data pre-processing methods, and ML frameworks (such as PyTorch, TensorFlow, Keras)
  • Experience with containers and Kubernetes in cloud environments (AWS, MS Azure, or GCP)
  • Familiarity with data-oriented workflow orchestration frameworks (KubeFlow, Airflow, Argo)
  • Understanding of software testing, benchmarking, and continuous integration principles
  • Ability to translate business needs into technical requirements
  • Excellent communication and problem-solving skills, with the ability to break down complex challenges and develop innovative solutions
  • Being self-motivated and adaptable, with the ability to work effectively in fast-paced, dynamic environment
    
    
  Ideal candidates will also have:
  • Familiarity with agent frameworks (such as Langchain, Langgraph, IllamaIndex)
  • Familiarity with developing RAG systems
  • Experience with Natural Language Processing (NLP)
  • Familiarity with monitoring tools (such as DataDog or Langfuse)
  • Any associate cloud certification (AWS preferred)
  Responsibilities:
  • Design scalable data pipelines and infrastructure for enterprise ML systems
  • Implement ML models and systems into production
  • Collaborate with data scientists and software engineers
  • Deploy scalable tools and services for machine learning training and inference
  • Evaluate new technologies to improve ML system performance and reliability
  • Apply software engineering best practices, including CI/CD, to ML development
  • Facilitate the development and deployment of ML proof-of-concepts
  • Review, refactor, optimize, containerize, deploy, version, and monitor ML models
  • Implement monitoring and alerting solutions to ensure the reliability and performance of machine learning systems
  • Optimize and automate the machine learning deployment process to ensure efficiency and reproducibility
  • Collaborate with cross-functional teams to troubleshoot and resolve issues related to machine learning deployments
  • Stay updated with industry trends and apply knowledge to drive innovation
  • Promote industry best practices and enhance team expertise
    
    
  Why join Janea? Because world-class talent deserves world-class opportunities. What we offer:
  • Competitive compensation with benefits, paid vacation, and sick leave.
  • The opportunity to work with a globally diverse team of top engineering talent on the industry’s toughest engineering challenges.
  • Ultra-flexible working conditions – we provide a generous office equipment allowance so you can work from home, we can also provide you with a desk at an office/coworking facility near you, or use both. No business travel necessary.
  • An enjoyable, start-up work environment, with excellent opportunities for professional growth and development.
  • Flexible working hours – as a remote-first company, our focus has always been on getting the job done well, not when or where it gets done.
   

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