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Job Title: POS Help Desk Customer Support Representative
Job Summary:
The POS Help Desk Customer Support Representative is responsible for providing technical assistance and customer support for point-of-sale (POS) systems. This role involves troubleshooting hardware issues, assisting end users with system functionality, and ensuring minimal disruption to business operations. The ideal candidate is customer-focused, technically skilled, and able to resolve issues efficiently in a fast-paced environment.
Key Responsibilities:
Provide first-level technical support for POS systems via phone, email, or chat
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity
Guide users through step-by-step solutions in a clear and professional manner
Escalate complex or unresolved issues to higher-level support teams when necessary
Document all customer interactions, issues, and resolutions in the ticketing system
Maintain a high level of customer satisfaction through effective communication and problem-solving
Qualifications:
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred)
1–3 years of experience in a help desk, technical support, or customer service role
Familiarity with POS systems, retail is a plus
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus
Strong troubleshooting and analytical skills
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred
Skills & Competencies:
Customer-focused mindset
Problem-solving and critical thinking
Attention to detail
Time management and organizational skills
Ability to remain calm under pressure
Work Environment:
May require shift work, including evenings, weekends, or holidays
Ready to apply?
Apply to CGS GroupTechnical Support Representative - Night Shift
Job Description:
We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.
Key Responsibilities:
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
- Assist in the setup and installation of new hardware and POS-related software.
- Perform troubleshooting on core system remote devices.
- Engage in various computer-related break-fix repairs as needed.
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
Qualifications:
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
- Strong understanding of POS hardware (including all peripherals)
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
- Proficient in networking.
You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.
If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.
Ready to apply?
Apply to CGS GroupThe Financial Controller for our Corporate Shared Services is a hands-on leadership role responsible for end-of-the-end controllership, including the monthly close, financial reporting, technical accounting, internal controls, and statutory/tax compliance of supported group companies. You will serve as the finance owner for P&L and balance sheet of supported/assigned group companies, partnering closely with Operations, Sales, Product, and Corporate FP&A to drive accuracy, speed, and insight into financial results—and to build scalable processes for growth.
Key Responsibilities
Financial Close & Reporting
Accounting & Controls
Revenue, Costing & Working Capital
Operational Excellence & Systems
Business Partnership
Tax & Compliance
Qualifications
Required
Preferred
Success Metrics (First 12 Months)
Leadership & Culture
Pay Range : $180k - 220k but will depend on the candidate qualifications and experience.
Ready to apply?
Apply to CGS GroupSalary: $100K-$115K
Overview:
The Sr. Accountant is responsible for maintaining the integrity of the general ledger by ensuring accurate and timely recording of financial transactions. This role plays a critical part in month-end close processes, financial reporting, and compliance with accounting standards.
Key Responsibilities:
Job Qualifications and Requirements:
Ready to apply?
Apply to CGS GroupThe Senior Technical Project Manager (STPM) leads complex, cross-functional enterprise initiatives while contributing to the design, implementation, and maturation of PMO systems, processes, and methodologies. This role combines hands-on delivery leadership with PMO enablement to ensure consistent execution, transparency, and alignment across a global IT portfolio. The STPM serves as a senior delivery lead and trusted partner to IT leadership, business stakeholders, architects, and external vendors, bringing structure, rigor, and repeatability to enterprise change initiatives.
Range: $120k - $140k
Ready to apply?
Apply to CGS GroupCookies & analytics
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