Job Title: POS Help Desk Customer Support Representative 
 
Job Summary: 
The POS Help Desk Customer Support Representative is responsible for providing technical assistance and customer support for point-of-sale (POS) systems. This role involves troubleshooting hardware issues, assisting end users with system functionality, and ensuring minimal disruption to business operations. The ideal candidate is customer-focused, technically skilled, and able to resolve issues efficiently in a fast-paced environment. 
 
Key Responsibilities: 
Provide first-level technical support for POS systems via phone, email, or chat 
Troubleshoot and resolve issues related to POS software, hardware, and network connectivity 
Guide users through step-by-step solutions in a clear and professional manner 
Escalate complex or unresolved issues to higher-level support teams when necessary 
Document all customer interactions, issues, and resolutions in the ticketing system 
Maintain a high level of customer satisfaction through effective communication and problem-solving 
 
Qualifications: 
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred) 
1–3 years of experience in a help desk, technical support, or customer service role 
Familiarity with POS systems, retail is a plus 
Basic understanding of networking concepts (Wi-Fi, routers, IP configurations) is a plus 
Strong troubleshooting and analytical skills 
Excellent verbal and written communication skills 
Ability to multitask and work in a fast-paced environment 
Experience with ticketing systems (e.g. ServiceNow, Oracle) preferred 
 
Skills & Competencies: 
Customer-focused mindset 
Problem-solving and critical thinking 
Attention to detail 
Time management and organizational skills 
Ability to remain calm under pressure 
 
Work Environment: 
May require shift work, including evenings, weekends, or holidays 

Technical Support Representative - Night Shift

Job Description:

 We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. 
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. 
- Assist in the setup and installation of new hardware and POS-related software. 
- Perform troubleshooting on core system remote devices. 
- Engage in various computer-related break-fix repairs as needed. 
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. 
- Strong understanding of POS hardware (including all peripherals) 
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. 
- Proficient in networking.

You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

The Financial Controller for our Corporate Shared Services is a hands-on leadership role responsible for end-of-the-end controllership, including the monthly close, financial reporting, technical accounting, internal controls, and statutory/tax compliance of supported group companies. You will serve as the finance owner for P&L and balance sheet of supported/assigned group companies, partnering closely with Operations, Sales, Product, and Corporate FP&A to drive accuracy, speed, and insight into financial results—and to build scalable processes for growth. 

Key Responsibilities

Financial Close & Reporting

• Own the monthly, quarterly, and annual closing for supported group companies; deliver timely, accurate financial statements in accordance with US GAAP.
• Prepare reporting packages, flux analyses, variance bridges, and management commentary for the CFO and executive team.
• Consolidate results into corporate reporting; ensure alignment with corporate accounting policies.

Accounting & Controls

• Maintain a robust control environment: account reconciliations, journal entries, revenue recognition, accruals, reserves, and key controls documentation.
• Lead technical accounting assessments (e.g., ASC 606 revenue arrangements, software capitalization, leases under ASC 842, impairment reviews) in partnership with Corporate Accounting.
• Manage audits (external and internal) and coordinate PBCs; resolve findings and implement remediation plans.

Revenue, Costing & Working Capital

• Oversee revenue recognition and billing accuracy; partner with Sales Ops and Legal on contract terms to ensure compliance.
• Monitor COGS, gross margin drivers, and inventory valuation; implement standard costing and variance analysis where applicable.
• Optimize working capital: A/R collections, credit risk, DSO/aging management, A/P terms, and cash forecasting.

Operational Excellence & Systems

• Streamline processes and automate close activities to cut cycle time and reduce manual work.
• Serve as accounting owner for the NetSuite ERP and sub-ledgers (e.g., order-to-cash, procure-to-pay, project accounting).
• Implement and maintain policies, accounting manuals, and desktop procedures.

Business Partnership

• Partner with FP&A on forecasts, budgets, and outlooks; provide financial insights that drive profitable growth.
• Support pricing, SKU/product profitability, portfolio rationalization, and investment cases with data-backed analyses.
• Advise leadership of assigned group companies with clear, actionable financial narratives and KPIs.

Tax & Compliance

• Coordinate with Tax on federal, state, local, and sales/use tax filings; ensure compliance with NYC/NY state requirements.
• Ensure compliance with all regulatory, contractual, and customer reporting obligations.

Qualifications

Required

• Bachelor’s degree in Accounting, Finance, or related field.
• 8–12+ years of progressive accounting/controllership experience, including team leadership.
• Strong US GAAP knowledge; proven monthly close ownership and audit experience.
• ERP proficiency (e.g., NetSuite, SAP, Oracle, Microsoft Dynamics).
• Advanced Excel and data analysis skills; strong written and verbal communication.

Preferred

• CPA (or equivalent) highly preferred.
• Industry experience in software/technology, SaaS, or product/wholesale.
• Experience with revenue recognition (ASC 606), capitalization policies, and multi-entity/multi-currency consolidations.
• Process automation and BI/reporting tools (e.g., Power BI, Tableau) exposure.

Success Metrics (First 12 Months)

• Close timeline: Reduce monthly close of books to ≤ X business days with >99% accuracy.
• Control quality: Zero material weaknesses/significant deficiencies; on-time reconciliations.
• Working capital: Improve DSO by X days; reduce aged A/R >90 days by Y%.
• Gross margin insight: Monthly bridge of price/volume/mix/cost; actionable variance drivers.
• Process automation: Eliminate X manual JEs, implement Y system workflows, and publish an accounting playbook for assigned group companies.
• Partnership: Positive feedback from leadership of assigned group companies on financial clarity and responsiveness.

 Leadership & Culture

• Build, mentor, and retain a high-performing accounting team; foster accountability and continuous improvement.
• Champion data integrity, transparency, and collaboration across Finance, Sales, Operations, and Product.
• Model our values: ownership, candor, customer focus, and operational excellence.

Pay Range : $180k - 220k but will depend on the candidate qualifications and experience.

Salary: $100K-$115K

Overview:

The Sr. Accountant is responsible for maintaining the integrity of the general ledger by ensuring accurate and timely recording of financial transactions. This role plays a critical part in month-end close processes, financial reporting, and compliance with accounting standards.

Key Responsibilities:

• Prepare and post journal entries, including accruals, prepaids, and reclassifications.
• Reconcile general ledger accounts and resolve discrepancies.
• Assist in month-end, quarter-end, and year-end close activities.
• Reconcile balance sheet accounts and resolve discrepancies.
• Prepare monthly and other ad hoc schedules as needed by the finance team.
• Support internal and external audits by providing documentation and explanations.
• Ensure compliance with GAAP and internal accounting policies.
• Collaborate with other departments to gather financial data and improve reporting accuracy.
• Analyze financial data to identify trends, variances, and opportunities for improvement.

Job Qualifications and Requirements:

• Bachelor’s degree in accounting or related field.
• 5-7 years of experience in general ledger accounting or similar role.
• Strong understanding of accounting principles and financial reporting.
• Proficiency in accounting software (e.g., SAP, Oracle, NetSuite) and Excel.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent organizational and communication abilities.
• CPA certification a plus.
• Experience with ERP systems and automated reconciliation tools.
• Knowledge of SOX compliance and internal controls.

Role Overview

The Senior Technical Project Manager (STPM) leads complex, cross-functional enterprise initiatives while contributing to the design, implementation, and maturation of PMO systems, processes, and methodologies. This role combines hands-on delivery leadership with PMO enablement to ensure consistent execution, transparency, and alignment across a global IT portfolio. The STPM serves as a senior delivery lead and trusted partner to IT leadership, business stakeholders, architects, and external vendors, bringing structure, rigor, and repeatability to enterprise change initiatives.

Key Responsibilities

Enterprise Application Delivery

• Lead end-to-end delivery of enterprise platforms and shared services including ERP, ITSM/ESM, HRIS, Finance, Identity, Integration, Analytics, and Contact Center solutions.
• Translate business initiatives into structured programs and projects with clearly defined scope, milestones, dependencies, risks, and success metrics.
• Coordinate delivery across application, integration, data, infrastructure, security, and business process workstreams.
• Own planning and execution across all delivery phases from discovery through transition to operations.

PMO Systems, Processes, and Methodologies

• Design, standardize, and operationalize PMO practices including intake, prioritization, lifecycle governance, RAID, and executive reporting.
• Lead or contribute to implementation and enhancement of PMO tooling such as ServiceNow SPM/ITBM or equivalent platforms.
• Develop reusable templates, playbooks, and operating rhythms to improve delivery consistency.
• Drive adoption of PMO methodologies and partner with leadership to improve delivery maturity.

Governance, Risk, and Stakeholder Management

• Establish and run governance structures including steering committees and working groups.
• Proactively identify and manage delivery, technical, financial, and organizational risks.
• Serve as escalation point for delivery issues and decision facilitation.

Executive Communication and Transparency

• Produce executive-ready status reporting focused on outcomes, financials, risks, and decisions.
• Translate complex technical topics into clear business language.
• Maintain alignment across global teams and delivery partners.

Qualifications and Experience

• 8–12+ years delivering enterprise-scale IT initiatives across ERP, ITSM/ESM, HR, Finance, Identity, and Integration platforms.
• Experience managing multi-workstream programs with internal teams and system integrators.
• Hands-on experience with platform implementations, upgrades, consolidations, or global rollouts.
• Direct experience building or maturing PMO functions and operating models.
• Experience with PPM/PMO tools such as ServiceNow SPM/ITBM, Planview, Clarity, Jira Align, Wrike, or Smartsheet.

Success Measures (First 6–12 Months)

• Improved predictability and transparency across enterprise initiatives.
• Active adoption of PMO artifacts and reporting.
• Clearer decision paths and reduced delivery surprises.
• Delivery teams benefit from structure without unnecessary bureaucracy.

Range: $120k - $140k