Job Description

Join our team as a Technical Support Agent in a highly supportive and collaborative environment. We are seeking a motivated professional who brings strong customer service skills and a commitment to delivering an exceptional support experience. In this role, you will be responsible for providing technical assistance to external clients across a variety of computer applications and platforms, ensuring issues are handled efficiently and professionally while maintaining a high standard of service quality.

Job Responsibilities

• Provide prompt and effective technical assistance via phone or email, ensuring customer service excellence and managing expectations. 
• Log and manage all customer-reported issues in our ticketing system. 
• Monitor and respond to customer inquiries, lead communication efforts, and ensure timely status updates and issue resolution. 
• Diagnose and resolve technical issues remotely, utilizing available resources for research. 
• Advise users on best practices and appropriate actions. 
• Follow up with customers to ensure complete resolution of issues. 
• Redirect or escalate problems to the appropriate internal or external resource. 
• Identify and escalate situations that require urgent attention. 
• Create and update client support documentation, knowledge base articles, and problem resolution records.

Job Qualifications

• Strong verbal and written communication skills with the ability to provide excellent customer support.
• Proven customer service experience with a strong understanding of support best practices and a customer-first mindset.
• Strong analytical and problem-solving skills to troubleshoot and resolve IT-related issues efficiently, with the ability to identify root causes and implement effective solutions.
• Ability to work independently while collaborating effectively within a fast-paced team environment, demonstrating ownership and accountability for assigned work.
• Experience using help desk or ticketing systems.
• Excellent time management, organizational skills, and attention to detail.
• Positive attitude with the ability to adapt to changing priorities and work well with customers and team members in dynamic environments.
• Working knowledge of Windows operating systems and macOS environments.
• Experience supporting Active Directory, Azure Active Directory, Microsoft 365 (Office 365), and Google Workspace (G Suite).
• Familiarity with VoIP systems and related technologies.
• Basic desktop and end-user troubleshooting experience, including printers, scanners, and peripheral devices.
• Understanding of computer networking, Wi-Fi connectivity, and network-attached devices.
• Experience with HaloPSA, NinjaOne RMM, IT Glue, or Hudu is a plus.
• Experience supporting WatchGuard and SonicWALL firewalls is preferred.
• Familiarity with Ubiquiti switches and wireless access points is a plus.
• Experience with VoIP platforms such as 3CX, FreePBX, FusionPBX, Asterisk, or Freeswitch is highly desirable.
• Knowledge of cybersecurity and IT management tools such as Huntress EDR, AutoElevate, Veeam, Proofpoint, and Exclaimer is a plus.
• Industry certifications such as Network+, Security+, Server+, CCNA, MCSA, or MCSE combined with relevant experience are highly valued.

Compensation

Pay rate ranges from $16.27/hour up to $24.25/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

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Job Description

As a Sales Admin Assistant /CAMigo at Intelligent Technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction. 

Job Responsibilities

Sales Support

• Uncover new business opportunities with existing clients and grow accounts within the assigned territory. 
• Develop and present solutions based on customers' business requirements. 
• Understand various delivery methods for solutions and anticipate what will work best for clients. 
• Analyze client needs and create supporting documentation. 

Client Coordination 

• Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members. 
• Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared. 
• Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated. 
• Call clients weekly to maintain engagement and satisfaction. 
• Coordinate meetings, appointments, and other touchpoints for client engagement. 

Sales Operations

• Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up. 
• Use company CRM and knowledge management tools to provide various levels of sales reporting. 
• Manage quotes and orders, ensuring accuracy and timely follow-up. 
• Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries. 

Performance Reporting

• Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement. 

Job Qualifications

• Technical background is essential. 
• Demonstrated experience in client success, account management, or sales support. 
• Strong background in customer service and sales. 
• Familiarity with CRM software and customer support tools. 
• Strong client relationship management skills. 
• Excellent communication and interpersonal abilities. 
• Ability to multitask and prioritize effectively. 
• Strong organizational skills and attention to detail. 
• Analytical and data interpretation skills. 
• Proficiency in Microsoft Office Suite. 
• Flexibility in a fast-paced environment. 

Job KPIs

Clients Without Future SBRs (>$3K) – Goal: 0 

• Ensure every A or B band client (>$3K MRR) is scheduled for SBRs in advance. Pods should work together to achieve zero clients without future SBRs. This metric serves as an exception indicator to identify unscheduled clients. 

Clients Without Future SBRs ($1K-$3K) – Goal: 0 

• Schedule every C band client ($1K-$3K MRR) for SBRs in advance. Aim for zero clients without future SBRs, with pods collaborating to maintain this count. This metric helps identify when a client falls off the schedule. 

Missed SBR Re-bookings – Goal: 0 

• Secure a commitment for the next SBR date before concluding the current one to reduce overdue SBRs and scheduling hassles. 

Missing SBR Feedback – Goal: 0 

• Log an NPS rating and feedback for each SBR in the system. No SBR should be left without this crucial follow-up data. 

Unconfirmed SBRs – Goal: 0 

• Confirm all SBRs within two weeks of the scheduled meeting to avoid no-shows. Lack of confirmation should trigger pod involvement to decide on next steps. 

Opportunities Past Due – Goal: 0 

• Keep open opportunities with a past due estimated close date at zero. When this count rises, the pod should assess and adjust the next steps and estimates. Do not push opportunities forward merely to maintain a zero rating; use this KPI as an alert system. 

Opportunities Next Step Overdue – Goal: 0 

• Ensure all open opportunities have a next step with a date. Overdue steps should be discussed and resolved within the pod. CSAs should proactively monitor due dates and ensure pod members complete their actions on time. 

Quotes/Proposals Prepared – Goal: 5 

• Track the total number of quotes prepared by CSAs to gauge the efficiency and productivity of the quoting process. 

SBR Prepared 

• Track the total number of SBRs prepared and completed by CSAs, including internal reviews with the vCIO and CAM and subsequent pod approval. 

Job Requirements

• A home office set up that meets the following:
• A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
• Stable internet connection with at least 5mbps download and upload.
• A quality headset with noise cancellation feature for meetings. 
• A mobile phone that has the capacity to install the Microsoft Authentication app. 
• HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time for 40 hours a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $5/hour and varies by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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Job Description

The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service.

Job Responsibilities

• Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction.
• Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate.
• Adherence to Standard Operating Procedures (SOPs) relating to ticket creation.
• Coordinate dispatch of onsite resources as needed.
• Follow procurement process with incoming equipment for service tickets.
• Auditing and closure of completed tickets.
• Perform follow-up when a client requests an update.
• Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed.
• Regular review of all current Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-priority tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly.
• Use internal and external knowledge bases and resources to research and resolve issues independently, as well as to assist in documenting coordinator procedures and policies.
• Help the team identify trends, follow up on patterns, and address gaps in ticket handling.
• Complete any other tasks as assigned by ITS management.

Job Qualifications

• Strong written and verbal communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• At least 6 months of Customer Service Experience.
• Culturally Fit.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Work Schedule & Availability

Work schedules are determined based on business needs and are subject to change at any time. Scheduled hours and shifts are not guaranteed.

Job KPI's

• SLA response time / Time to Triage
• Tickets audited per week
• Answered calls per week
• Live answer all calls

Job Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $4.00/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Advanced server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.  
• First-touch closed: Tickets completed with one time entry.

Pay rates start at $32.18/hr up to $38.61/hr and vary by experience and location.

Benefits

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PRE-RECORDED VIDEO INTERVIEW

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $30.35/hour up to $38.50/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

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PRE-RECORDED VIDEO INTERVIEW

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as a Proactive Technician I. We’re looking for a dependable, detail-oriented problem solver with strong customer service skills and a team-first mindset.

In this role, you will be responsible for delivering remote IT support to our clients, ensuring issues are resolved efficiently and systems remain stable and secure. You will handle a mix of reactive support and proactive maintenance tasks, playing a key role in maintaining our high standards of service.

Job Responsibilities

This role is expected to perform both Reactive and Proactive work:

Reactive: Responding to Alerts or Urgent Issues

• Respond to urgent tickets and incoming client calls to diagnose and resolve technical issues via phone and remote tools
• Provide support across varying shifts to support 24/7 coverage

This role is expected to handle and resolve the following with minimal assistance:

• Workstation operating system issues (Windows and macOS)
• Printer and peripheral issues
• Standard business application issues (e.g., Microsoft Office)
• Common line-of-business applications (e.g., CRM Tools, VoIP, Microsoft 365), including coordination with vendors when needed
• Basic networking issues related to endpoint connectivity

Proactive: Issue Prevention and Maintenance

• Patch management and system updates
• Disk space management and cleanup
• Vulnerability remediation
• Firmware updates
• Alert review and remediation
• System performance tuning
• Execution of other routine maintenance tasks

Job Qualifications

• Experience troubleshooting Windows and macOS environments
• Previous experience in a Helpdesk or Technical Support role
• Strong skills in application troubleshooting, PC deployment/imaging, and user profile management
• Experience working with third-party vendors for issue resolution
• Proficiency supporting:
  • Microsoft 365 / Office applications
  • Adobe applications
  • Active Directory
  • Backup solutions
  • Endpoint security tools
  • Mobile devices and common business applications
• Experience working in a Managed Service Provider (MSP) environment is highly preferred

Job KPIs

• CSAT: Client satisfaction scores based on ticket feedback
• Utilization: Time accurately logged in the ticketing system
• First-Touch Resolution: Tickets resolved in a single interaction
• Average Handling Time (AHT): Average time spent on Tickets 
• Quality Score: Internal quality assessments by the training and QA team

Job Requirements

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $4.59/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Skip the wait fast-track your application and jump straight into your next big opportunity. Start your instant interview now: https://app.hireflix.com/public-application/661ff9cfbb2e67645bacdd17

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Advanced server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rates start at $43.36/hr up to $50.23/hr and vary by experience and location.

Benefits

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Job Description

The Project Engineer (Infrastructure) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceeds’ expectations through careful understanding of client technologies and a thoughtful approach to problem solving.

Job Responsibilities 

Expected Results:

• Work with the Project Manager to champion the successful implementation of key projects, meeting client requirements and timelines. 
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience:

• Demonstrated ability to execute projects successfully
• Technical proficiency in infrastructure components and systems. 
• Technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless. 
• Excellent problem-solving skills and a proactive approach to system optimization. 
• Outstanding communication and collaboration abilities for effective stakeholder engagement. 
• Client-focused mindset with a commitment to ensuring client satisfaction. 
• Flexibility, adaptability, and a customer-centric approach to project execution. 

 Job Qualifications

• Experience working with remote teams is desired.
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is preferred.
• A valid driver's license, vehicle insurance and vehicle that you can use for traveling to and from clients' offices and our offices.

Required Areas of Expertise: 

Candidates must have demonstrable experience in the following areas:

• Windows Server Environment Setup
• DNS and DHCP
• Storage Solutions such as NFS and SMB
• SharePoint, OneDrive, and Microsoft Teams
• Equipment Setup and Deployment
• Dell and HPE Server Chassis

Preferred Areas of Expertise: 

Ideal candidates also have demonstrable experience in the following areas:

• Network Switches from Ubiquiti
• Firewalls from Sophos
• Wireless Access Points (WAPs) from Ubiquiti
• NAS solutions from QNAP and Synology
• Hypervisor Setup and Configuration
• Cloud Platform Deployments
• Azure AD and Cloud Server
• Apple MDM
• Data Storage Device Setup and Deployment

Compensation 

Pay ranges from $29.40/hr up to $39.90/hr and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

PRE-RECORDED VIDEO INTERVIEW

Job Description

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. 

Job Responsibilities

Client Relationship Management 

• Develop and maintain strong relationships with clients. 

• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. 

• Coordinate meetings, appointments or other “touch points” for client engagement. 

• Schedule regular check-ins and meetings with clients to review progress and gather feedback. 

Client Support 

• Provide prompt and effective support to clients, resolving any issues or concerns they may have. 

• Facilitate communication between clients and technical support teams when necessary. 

• Ensure clients are fully trained and knowledgeable about the company’s products and services. 

Account Management 

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations. 

• Identify opportunities for upselling and cross-selling additional services or products. 

• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. 

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms. 

• Address and resolve any discrepancies or issues related to billing. 

• Communicate with clients regarding invoice inquiries and payment statuses. 

Internal Liaison 

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. 

• Manage timelines, budgets, and resources for client projects. 

• Address and resolve any issues or conflicts that arise during project execution. 

Strategic Planning 

• Work with VCIO to develop and present solutions based on customer's business requirements. 

• Ability to understand various ways a solution may be delivered and anticipate what will work best for client.  

• Analyze client needs and create supporting documentation to outline these needs. 

• Prepare and manage quotes for technical projects. 

• Organize and present Strategic Business Reviews 

Performance Tracking and Reporting 

• Prepare and deliver performance reports to clients and senior management through SBR Presentations 

• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.  

Job Qualifications

• Proven experience as an Account Manager, Client Manager, or in a similar role. 

• Strong understanding of account management and customer service principles. 

• Excellent communication and interpersonal skills. 

• Ability to manage multiple projects and priorities simultaneously. 

• Proficiency in CRM software and Microsoft Office Suite. 

• Strong problem-solving skills and attention to detail. 

• Ability to work independently and as part of a team. 

Job KPIs

• SBRs Completed 

Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met. 

• Proposals Sent (Count) | (Value) 

The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale. 

• Opportunities Active (Count) | (Value) 

Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue. 

• Opportunities Won (Count) | (Value) 

Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts. 

• Net New MRR Won 

Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base. 

Requirements

• A home office set up that meets the following:
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.

Compensation

Pay rate starts at $6.00/hour plus commission and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Job Responsibilities

• Design and deploy CMMC-compliant enclave architectures in Azure: cloud-only (GCC/GCC High), hybrid (on-prem + GCC), and on-premises environments. Select and implement the appropriate topology (hub-spoke, segmented) based on client requirements. 
• Provision and configure Microsoft 365 GCC and GCC High tenants including initial setup, domain verification, licensing assignment, and tenant hardening.
• Configure Microsoft Entra ID: user provisioning, Security Groups, Administrative Units, Conditional Access policies (MFA, device compliance, location-based, session controls), Privileged Identity Management (PIM), and Identity Protection risk policies.
• Deploy and configure Microsoft Intune: device enrollment, compliance policies, configuration profiles, security baselines (CIS/STIG), BitLocker encryption with FIPS 140-2 compliance, Windows Update for Business rings, and application management via Company Portal.
• Deploy and configure Microsoft Sentinel: Log Analytics workspace setup, data connector deployment (M365, Entra ID, Defender, Azure Activity, Firewall, NSG flow logs), KQL-based analytics rules, automation playbooks (Logic Apps), and CMMC compliance workbooks/dashboards. 
• Deploy and configure Microsoft Defender for Endpoint: device onboarding, antivirus policies, Attack Surface Reduction (ASR) rules, endpoint DLP, network protection, web content filtering, and vulnerability management. 
• Configure Microsoft Purview: sensitivity labels (CUI, FCI, Public), auto-labeling policies, DLP policies across Exchange, SharePoint, Teams, and endpoints, and information barriers where required. 
• Design and implement Azure networking: Virtual Networks, subnets, NSGs, Azure Firewall, Azure Bastion, VPN Gateway (site-to-site and point-to-site), Private Endpoints, route tables, and DDoS Protection. 
• For hybrid environments: configure Azure AD Connect (or Cloud Sync), hybrid device join, pass-through authentication or password hash sync, split DNS, and Azure Arc for on-premises server management. 
• Configure encryption across the environment: BitLocker (XTS-AES 256), FIPS 140-2 compliance mode, TLS 1.2+ enforcement, VPN encryption (IKEv2/AES-256), and Purview encryption for CUI-labeled content. 
• Execute remediation tasks from the CMMC Remediation Tracker as assigned by the GRC Consultant. Each task maps a specific NIST 800-171 control objective to an Azure/M365 configuration with step-by-step instructions. 
• Capture and organize technical evidence for each implemented control: configuration screenshots, policy exports (JSON), audit log samples, compliance reports, and test results. 
• Support incident response capability deployment: Sentinel playbook creation, automated notification workflows, and incident response procedure testing. 
• Perform client environment migrations to GCC/GCC High (tenant-to-tenant migration using BitTitan, ShareGate, or native Microsoft tools). 
• Work across 4-7 concurrent client environments at various stages of build and remediation. 

Job Qualifications
Required Technical Experience

• Willing to work in a hybrid setup—remotely or on-site at client locations, as required.
• 3+ years hands-on experience administering Microsoft Azure and M365 environments in a professional capacity (not lab-only). 
• Direct experience configuring Conditional Access policies, Entra ID PIM, and identity architecture (cloud-only and hybrid with Azure AD Connect). 
• Direct experience deploying and managing Microsoft Intune for endpoint compliance, configuration profiles, security baselines, and BitLocker management. 
• Direct experience deploying Microsoft Sentinel including data connectors, KQL query writing, analytics rules, and automation playbooks. 
• Experience configuring Azure networking: VNets, NSGs, Azure Firewall or third-party NVA, VPN Gateway, and network security architecture. 
• Experience deploying Microsoft Defender for Endpoint including device onboarding, ASR rules, and vulnerability management. 
• Proficiency with PowerShell and Microsoft Graph API for automation and bulk configuration tasks. 
• Understanding of NIST SP 800-171 controls and how they map to specific Azure/M365 technical implementations. 

Strongly Preferred Technical Experience

• Experience with Microsoft 365 GCC or GCC High environments (tenant provisioning, licensing nuances, feature differences from commercial M365). 
• Experience with tenant-to-tenant migrations (commercial to GCC/GCC High) using BitTitan MigrationWiz, ShareGate, or native Microsoft tools. 
• Experience configuring Microsoft Purview: sensitivity labels, auto-labeling, DLP policies across Exchange, SharePoint, Teams, and endpoints. 
• Experience with FIPS 140-2 configuration and DISA STIG or CIS benchmark implementation via Intune or GPO. 
• Experience supporting defense industrial base (DIB) or federal contractor IT environments. 
• Experience with Azure Arc for hybrid server management and Azure Bastion for secure remote administration.

Required Certifications 

(must hold at least two from this list): 

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) - Architecture design and decision-making. 
• Microsoft Certified: Azure Administrator Associate (AZ-104) - Core Azure resource management. 
• Microsoft Certified: Security Operations Analyst Associate (SC-200) - Sentinel, Defender, and security operations. 
• Microsoft Certified: Identity and Access Administrator Associate (SC-300) - Entra ID, Conditional Access, PIM. 
• Microsoft Certified: Information Protection and Compliance Administrator (SC-400) - Purview, DLP, sensitivity labels. 
• Microsoft Certified: Endpoint Administrator Associate (MD-102) - Intune and device management. 

Preferred Certifications

(significant advantage): 

• CompTIA Security+ (SY0-701) 
• CMMC Registered Practitioner (RP) - Understanding of CMMC framework from technical perspective. 
• Microsoft Certified: Cybersecurity Architect Expert (SC-100) 
• Microsoft 365 Certified: Administrator Expert (MS-102) 
• Certified Information Systems Security Professional (CISSP) 
• GIAC certifications (GSEC, GCIA, GCIH) - Deep security operations knowledge. 

Skills & Competencies

• Execution-focused: ability to follow SOPs and runbooks precisely while identifying when something does not match documented steps and escalating appropriately. 
• Multi-tenant management: comfortable switching between 4-7 different client Azure/M365 environments daily without cross-contaminating configurations. 
• Documentation discipline: every configuration change is documented, every evidence artifact is captured, every deviation from the SOP is noted. 
• Troubleshooting: when Conditional Access blocks legitimate users, when Sentinel data connectors go unhealthy, or when WDAC blocks a required application, you can diagnose and resolve without waiting for escalation. 
• Security mindset: you understand why least privilege matters, why default-deny is the correct network posture, and why FIPS-validated encryption is required for CUI. 
• Clear written communication: when you find something in the client environment that does not match what the GRC Consultant scoped, you can document it clearly so the team can make decisions. 

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Responsibilities

• Lead initial client scoping engagements: identify people, processes, and assets that interact with CUI and FCI. Build RACI accountability matrices and data flow diagrams.
• Determine enclave architecture recommendations (GCC, GCC High, hybrid, on-prem, full environment) in collaboration with Security Engineers based on where CUI/FCI resides in the client environment.
• Conduct comprehensive gap assessments against all 320 objectives across 110 controls of NIST SP 800-171 Rev 2. Score each objective as Met, Not Met, or Partially Met. Calculate and submit SPRS scores.
• Create detailed Plans of Action and Milestones (POA&Ms) from gap assessment findings. Prioritize remediation tasks and define milestones, resource requirements, and completion dates.
• Translate gap assessment findings into specific, actionable remediation tasks mapped to Azure/M365 components using the team’s Control-Task Tracker. Each task must include enough detail that a Security Engineer can execute without further interpretation.
• Develop and maintain System Security Plans (SSPs) documenting all 110 controls, implementation status, system boundaries, data flows, and organizational policies.
• Create and maintain the full CMMC compliance policy library: access control policy, incident response plan, configuration management policy, audit policy, media protection policy, and all other required policy and procedure documents.
• Manage the evidence collection process. Define what evidence is needed per control, coordinate with Security Engineers to capture technical evidence, and organize the evidence repository.
• Conduct internal readiness reviews and mock assessments prior to C3PAO engagement. Identify remaining gaps and drive remediation to closure.
• Support clients during C3PAO Level 2 assessments: answer assessor questions, locate evidence, provide clarifications, and coordinate responses to findings.
• Manage 4-7 concurrent client engagements at various stages of the CMMC lifecycle.
• Train client staff on security policies, acceptable use, CUI handling procedures, and incident reporting obligations.

Job Qualifications

• 3+ years of experience in cybersecurity compliance, GRC, or IT audit roles.
• Direct experience with NIST SP 800-171 and/or the CMMC framework. Must be able to discuss the 14 control families and their requirements without relying on reference materials.
• Experience writing System Security Plans (SSPs), POA&Ms, and compliance documentation for federal contractors or defense industrial base (DIB) organizations.
• Experience conducting gap assessments or security assessments against a recognized framework (NIST 800-171, NIST 800-53, FedRAMP, ISO 27001, or similar).
• Working knowledge of Microsoft 365 and Azure at a conceptual level. Does not need to configure Sentinel or Conditional Access, but must understand what these tools do and which CMMC controls they satisfy. 

Preferred Experience

• Experience supporting C3PAO assessments (either as the assessed organization or as a consultant).
• Familiarity with DFARS 7012, ITAR, and EAR requirements and how they affect CUI scope.
• Experience with GRC platforms (e.g., RegScale, CORA, Totem, PreVeil, or similar).
• Prior MSP or consulting experience managing multiple concurrent clients.
• Experience with Microsoft Compliance Manager and Purview for compliance tracking and evidence.

Required Certification

(at least one; additional required within timeline): 

• CMMC Certified Professional (CCP) - Required. Must hold at hire or obtain within 6 months.
• CMMC Certified Assessor (CCA) - Strongly preferred at hire. Required within 12 months of hire.
• CMMC Registered Practitioner (RP) - Accepted as starting credential if pursuing CCP/CCA on defined timeline.

Preferred Certifications

(any combination adds value): 

• CompTIA Security+ (SY0-701)
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• NIST Risk Management Framework (RMF) training or certification
• CompTIA CySA+

Skills & Competencies

• Exceptional technical writing: SSPs, policies, and compliance documents must be clear, thorough, and assessment-ready.
• Strong client communication: ability to explain complex compliance requirements to non-technical business owners and executives in plain language.
• Task decomposition: ability to take a high-level control gap (e.g., "AC.L2-3.1.3 Not Met") and break it into 5-10 specific, actionable remediation tasks with enough detail for a technician to execute.
• Project management: manage multiple clients, track deadlines, escalate blockers, and maintain visibility across all active engagements.
• Attention to detail: CMMC assessments are evidence-based. Missing or incomplete evidence can fail a control regardless of implementation quality.
• Ability to work independently while coordinating with Security Engineers, client stakeholders, and firm leadership. 

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Description

The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Be responsible for upholding best practices, and reporting recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams appropriately.
• Contribute to the maintenance of the ITS Standards Library.
• Actively participate in the Standards and Alignment Committee
• Develop both technical and business acumen relating to Client sites
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

Job KPI's

• Utilization in/out department
• Amount of MRR managed
• # of clients managed
• # of completed Service Days
• # of completed Alignment Reviews
• # of Clients without a recent complete service day

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:30 AM to 5:30 PM EST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.27/hour and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

PRE-RECORDED VIDEO INTERVIEW

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for Tier 1 technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Pay rates start at $25.83/hr up to $33.43/hr and vary by experience and location.

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I / II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits

Job KPI's

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $23 per hour and may vary by experience and location.

Benefits:

• Medical Insurance Plan
• Dental & Vision
• Life Insurance 
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Networking issues of any kind.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels,
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Pay rate starts from $11.56/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Job Description:

As an Outside Sales Representative, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber and VoIP.

• Phase 1 - Train as inside sales. Take the role of a Telemarketer. Scrub calls and set appointments with prospects. Shadow with existing Outside Sales Representatives.
• Phase 2 - After training with the Inside Sales functions, you will meet with clients and close business.

Job KPIs:

• >=3 appointments set per week
• >=make 100 calls per day

What a successful candidate for this role looks like:

• Energized by talking to people, not drained by it.
• Vocal: Someone who is not scared to speak their mind.
• Aggressive: A team member who doesn't hesitate to go after what they want.
• Quick on their feet: Someone who is quick to act and quick to respond.
• Win-driven: They have a self-derived motivation to win.
• Passionately sincere: Someone who is not just honest but displays high conviction in making their case to a client about why their solution is the right one.
• Attentive listener: A teammate that talks far less than they listen, bringing a high degree of humility and curiosity to their client interactions.

Requirements:

• At least 2 years of B2B sales experience is required.
• A bachelor's or associate degree is preferred but not required.
• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week - 8:30AM to 5:30PM, Eastern Standard Time (EST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $5.00/hour (plus commissions) and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Job Description:

The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.

Job Responsibilities:

• Champion the successful implementation of key projects, meeting client requirements and timelines. 
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.
• Proven project execution expertise with a track record of successful implementations. 
• Strong technical proficiency in infrastructure components and systems. 
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless. 
• Excellent problem-solving skills and a proactive approach to system optimization. 
• Outstanding communication and collaboration abilities for effective stakeholder engagement. 
• Client-focused mindset with a commitment to ensuring client satisfaction. 
• Flexibility, adaptability, and a customer-centric approach to project execution. 

Job Qualifications:

• Experience working with remote teams is required.
• Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.

1. Required Areas of Expertise:

Candidates must have demonstrable experience in at least two of the following areas:

1. Windows Server Environment Setup

• Active Directory and Active Directory Services
• DNS and DHCP
• Hypervisor Setup and Configuration with Hyper-V

1. Cloud Platform Deployments

• Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams
• Cloud Identify Managment such as Azure AD and EntraID
• MDM platforms including Intune and MaaS360

1. Email Migration and Support

• Experience migration from on-premises Exchange to O365
• Migration tools and scripts such as those from BitTitan

1. Data Storage Device Setup and Deployment
   • NAS solutions from QNAP and Synology and Dell

1. Preferred Areas of Expertise:

Ideal candidates also have demonstrable experience in at least two of the following areas.

1. Hypervisor Setup and Configuration

• VMWare ESXi
• Nutanix Acropolis

1. Cloud Platform Deployments

• QuickBooks Online
• Apple MDM
• Citrix ShareFile

1. Equipment Setup and Deployment

• Network Switches from Cisco and Dell Enterprise
• Firewalls from SonicWall and Fortinet
• Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti

Job Requirements:

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $10.00/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Job Description

We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!

Job Responsibilities

Expected Results:

• Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.
• Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.
• Foster a culture of effective teamwork, contributing to the success of every project.
• Create and maintain comprehensive project documentation.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.

Prior Experience:

• Minimum of 2 years leading project deployments, or relative experience
• Strong technical understanding of project components and systems.
• Exceptional problem-solving skills and a proactive approach to optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a service-centric approach to project execution.

Job Qualifications

• Experience working with remote teams is desired.
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.

Preferred Areas of Expertise:

Ideal candidates have demonstrable experience in the following areas:

1. Project Management Methodologies:
   
   • ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.
2. Technical Skills for Project Oversight:
   • Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.
   • System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.
   • Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.

Requirements:

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

 Compensation:

Pay rate starts at $8.00/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Job Description:

Are you a natural problem solver with a knack for building relationships? Intelligent Technical Solutions is seeking an Outside Sales Representative who goes beyond traditional sales. In this role, you’ll act as a business advisor, helping executives and business owners leverage our vast resources to solve their unique challenges. If you’re driven to create growth and revenue while providing meaningful solutions, we want you on our team.

Job Responsibilities:

• Prospecting and visiting possible clients.
• Sell to businesses in an ever growing and always evolving technological environment.
• Attend Sales Meetings and Trainings.
• Report weekly deals.
• Update HubSpot with deals made.

Job Qualifications:

• The key skills and qualities of an Outside Sales Representative are: Coachable, Competitive, Diligence, Excellent Communication Skills, and Willingness to learn.
• Has at least 2 years of Sales experience with background in prospecting and b2b sales.
• A valid driver's license and vehicle that you can use for traveling to and from clients' office and our office.

Job KPIs:

• Schedule 2 First Time Appointments.
• Close new log revenue in accordance with quarterly quotas. 

Compensation:

Pay rate starts at $80,000/annum up to $100,000/annum (plus Commission) and vary by experience and location.

Benefits:

• Medical Insurance Plan
• Dental & Vision
• Life Insurance 
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

You have the option to speed up your application process by following the link below or directly submit your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Please go to this link for a short technical quiz: SALES ASSESSMENT TEST

Job Description

The Client Account Manager (Remote) is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. 

Job Responsibilities

Client Relationship Management 

• Develop and maintain strong relationships with clients. 

• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. 

• Coordinate meetings, appointments or other “touch points” for client engagement. 

• Schedule regular check-ins and meetings with clients to review progress and gather feedback. 

Client Support 

• Provide prompt and effective support to clients, resolving any issues or concerns they may have. 

• Facilitate communication between clients and technical support teams when necessary. 

• Ensure clients are fully trained and knowledgeable about the company’s products and services. 

Account Management 

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations. 

• Identify opportunities for upselling and cross-selling additional services or products. 

• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. 

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms. 

• Address and resolve any discrepancies or issues related to billing. 

• Communicate with clients regarding invoice inquiries and payment statuses. 

Internal Liaison 

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. 

• Manage timelines, budgets, and resources for client projects. 

• Address and resolve any issues or conflicts that arise during project execution. 

Strategic Planning 

• Work with VCIO to develop and present solutions based on customer's business requirements. 

• Ability to understand various ways a solution may be delivered and anticipate what will work best for client.  

• Analyze client needs and create supporting documentation to outline these needs. 

• Prepare and manage quotes for technical projects. 

• Organize and present Strategic Business Reviews 

Performance Tracking and Reporting 

• Prepare and deliver performance reports to clients and senior management through SBR Presentations 

• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.  

Job Qualifications

• This is an onsite role, and candidates must be local to Seattle and willing to visit clients as needed.
• Technology leadership experience in Engineering, Design, Architecture, financial services, healthcare firms would be a big plus
• Proven experience as an Account Manager, Client Manager, or in a similar role. 
• Strong understanding of account management and customer service principles. 
• Excellent communication and interpersonal skills. 
• Ability to manage multiple projects and priorities simultaneously. 
• Proficiency in CRM software and Microsoft Office Suite. 
• Strong problem-solving skills and attention to detail. 
• Ability to work independently and as part of a team. 
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

SBRs Completed 

• Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met. 

Proposals Sent (Count) | (Value) 

• The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale. 

Opportunities Active (Count) | (Value) 

• Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue. 

Opportunities Won (Count) | (Value) 

• Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts. 

Net New MRR Won 

• Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base. 

Compensation

Pay rate starts at $60,000/annum (plus commissions) and vary by experience and location.

Benefits:

• Medical Insurance Plan
• Dental & Vision
• Life Insurance 
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

You have the option to speed up your application process by following the link below or directly submit your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Please go to this link for a short technical quiz: SALES ASSESSMENT TEST

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Server issues of any kind.
  • Basic and intermediate networking issues.
  • Escalation point for technicians
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.27/hr and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:

Step 1: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Step 2: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• This role is expected to be able to resolve the following technical issues with little or no assistance:
  
  • Workstation operating system issues of any kind.
  • Printer issues of any kind.
  • Standard business application (Office, etc.) issues of any kind.
  • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
  • Basic networking troubleshooting related to desktop connectivity.
  • Answer incoming Quick Fix calls from clients.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs

• First-touch closed: Each ticket that is completed with only one-time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rates start at $4.59/hr up to $6.89/hr and vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

Job Description:

The Centralized Services Engineer plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires a highly skilled professional with expertise in infrastructure architecture, cloud systems, MSP tools, and automation. The successful candidate will act as a critical escalation point for the internal helpdesk team while driving innovation through scripting, automation, and tool integrations. Additionally, this role includes responsibilities related to backup infrastructure architecture, deployment, verification, and remediation escalation, specifically utilizing Veeam as the backup solution. 

Job Responsibilities:

Escalation and Support 

• Serve as the escalation point for complex issues unresolved by the internal helpdesk team. 

• Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity. 

Onboarding and Offboarding 

• Oversee internal user onboarding and offboarding processes to ensure a seamless experience. 

• Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned. 

Infrastructure Architecture and Maintenance 

• Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments. 

• Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery. 

Backup Management 

• Design, deploy, and maintain Veeam backup solutions for internal and client environments. 

• Perform regular backup verification with Veeam to ensure integrity and recoverability of data. 

• Escalate and remediate backup failures, ensuring minimal downtime and data loss. 

• Optimize Veeam backup policies and strategies for efficiency, compliance, and security. 

RMM (Remote Monitoring and Management) 

• Maintain and troubleshoot the ConnectWise Automate platform. 

• Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks.

MDM (Mobile Device Management) 

• Maintain and troubleshoot Addigy and Intune platforms. 

• Create and manage MDM scripting and automation solutions to streamline mobile device management. 

PSA (Professional Services Automation) 

• Maintain and troubleshoot ConnectWise Manage to ensure smooth operation of service delivery workflows. 

Tool Integration and Management 

• Conduct proof-of-concept evaluations for new MSP tools. 

• Integrate tools within the MSP environment to enhance operational efficiency. 

Patching Management 

• Architect and maintain Windows and third-party patching processes to ensure compliance and security. 

Documentation 

• Create and maintain comprehensive documentation for infrastructure, tools, and processes. 

• Document Veeam backup configurations, verification processes, and remediation procedures. 

Job Qualifications:

Education and Experience 

• Relevant Microsoft certifications 

• Networking certifications advantageous 
• 3+ years of experience in a similar role within an MSP environment 

Technical Skills 

• Expertise in Windows Server, Azure infrastructure, and cloud technologies. 

• Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage). 

• Strong scripting skills in PowerShell or similar languages. 

• Experience with MDM platforms (Addigy, Intune). 

• Familiarity with MSP tools and their integrations. 

• Experience with database platforms (MSSQL, MySQL). 

• Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate). 

• Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam. 

• Experience with Veeam backup solutions and troubleshooting backup failures. 

Soft Skills 

• Strong problem-solving and troubleshooting abilities. 

• Excellent communication and interpersonal skills. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Detail-oriented with a focus on process improvement. 

• Skilled in documentation. 

Job Requirements:

• A home office set up that meets the following:

• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Windows 11 with an Intel i5 or i7 (8th generation or newer), or
• AMD Ryzen 5 or 7 (2000 series or newer), or
• macOS 12 or newer.
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor 
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.00/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1. Please find a good 15-minute quiet time for this Aptitude assessment: PRE-EMPLOYMENT ASSESSMENT