Job Description

Join our team as a Technical Support Agent in a highly supportive and collaborative environment. We are seeking a motivated professional who brings strong customer service skills and a commitment to delivering an exceptional support experience. In this role, you will be responsible for providing technical assistance to external clients across a variety of computer applications and platforms, ensuring issues are handled efficiently and professionally while maintaining a high standard of service quality.

Job Responsibilities

• Provide prompt and effective technical assistance via phone or email, ensuring customer service excellence and managing expectations. 
• Log and manage all customer-reported issues in our ticketing system. 
• Monitor and respond to customer inquiries, lead communication efforts, and ensure timely status updates and issue resolution. 
• Diagnose and resolve technical issues remotely, utilizing available resources for research. 
• Advise users on best practices and appropriate actions. 
• Follow up with customers to ensure complete resolution of issues. 
• Redirect or escalate problems to the appropriate internal or external resource. 
• Identify and escalate situations that require urgent attention. 
• Create and update client support documentation, knowledge base articles, and problem resolution records.

Job Qualifications

• Strong verbal and written communication skills with the ability to provide excellent customer support.
• Proven customer service experience with a strong understanding of support best practices and a customer-first mindset.
• Strong analytical and problem-solving skills to troubleshoot and resolve IT-related issues efficiently, with the ability to identify root causes and implement effective solutions.
• Ability to work independently while collaborating effectively within a fast-paced team environment, demonstrating ownership and accountability for assigned work.
• Experience using help desk or ticketing systems.
• Excellent time management, organizational skills, and attention to detail.
• Positive attitude with the ability to adapt to changing priorities and work well with customers and team members in dynamic environments.
• Working knowledge of Windows operating systems and macOS environments.
• Experience supporting Active Directory, Azure Active Directory, Microsoft 365 (Office 365), and Google Workspace (G Suite).
• Familiarity with VoIP systems and related technologies.
• Basic desktop and end-user troubleshooting experience, including printers, scanners, and peripheral devices.
• Understanding of computer networking, Wi-Fi connectivity, and network-attached devices.
• Experience with HaloPSA, NinjaOne RMM, IT Glue, or Hudu is a plus.
• Experience supporting WatchGuard and SonicWALL firewalls is preferred.
• Familiarity with Ubiquiti switches and wireless access points is a plus.
• Experience with VoIP platforms such as 3CX, FreePBX, FusionPBX, Asterisk, or Freeswitch is highly desirable.
• Knowledge of cybersecurity and IT management tools such as Huntress EDR, AutoElevate, Veeam, Proofpoint, and Exclaimer is a plus.
• Industry certifications such as Network+, Security+, Server+, CCNA, MCSA, or MCSE combined with relevant experience are highly valued.

Compensation

Pay rate ranges from $16.27/hour up to $24.25/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

https://app.hireflix.com/public-application/65c3ddbc860b13de5d6c570c 

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Advanced server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025..
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.  
• First-touch closed: Tickets completed with one time entry.

Pay rates start at $32.18/hr up to $38.61/hr and vary by experience and location.

Benefits

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

PRE-RECORDED VIDEO INTERVIEW

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $30.35/hour up to $38.50/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

PRE-RECORDED VIDEO INTERVIEW

Job Description

The Project Engineer (Infrastructure) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceeds’ expectations through careful understanding of client technologies and a thoughtful approach to problem solving.

Job Responsibilities 

Expected Results:

• Work with the Project Manager to champion the successful implementation of key projects, meeting client requirements and timelines. 
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience:

• Demonstrated ability to execute projects successfully
• Technical proficiency in infrastructure components and systems. 
• Technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless. 
• Excellent problem-solving skills and a proactive approach to system optimization. 
• Outstanding communication and collaboration abilities for effective stakeholder engagement. 
• Client-focused mindset with a commitment to ensuring client satisfaction. 
• Flexibility, adaptability, and a customer-centric approach to project execution. 

 Job Qualifications

• Experience working with remote teams is desired.
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is preferred.
• A valid driver's license, vehicle insurance and vehicle that you can use for traveling to and from clients' offices and our offices.

Required Areas of Expertise: 

Candidates must have demonstrable experience in the following areas:

• Windows Server Environment Setup
• DNS and DHCP
• Storage Solutions such as NFS and SMB
• SharePoint, OneDrive, and Microsoft Teams
• Equipment Setup and Deployment
• Dell and HPE Server Chassis

Preferred Areas of Expertise: 

Ideal candidates also have demonstrable experience in the following areas:

• Network Switches from Ubiquiti
• Firewalls from Sophos
• Wireless Access Points (WAPs) from Ubiquiti
• NAS solutions from QNAP and Synology
• Hypervisor Setup and Configuration
• Cloud Platform Deployments
• Azure AD and Cloud Server
• Apple MDM
• Data Storage Device Setup and Deployment

Compensation 

Pay ranges from $29.40/hr up to $39.90/hr and may vary by experience and location.

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

PRE-RECORDED VIDEO INTERVIEW