What is the Digital Health Executive role?

We are seeking a results-driven Digital Health Executive (DHE) to lead sales efforts with hospital systems and health systems nationwide. This enterprise role requires a strategic, consultative seller who can engage health system leaders, navigate complex buying processes, and deliver solutions that align with clinical, operational, and financial priorities. Ideal candidates will have a strong understanding of hospital economics and digital health innovation.

What you’ll be doing:

• Build and execute territory plans targeting IDNs, AMCs, and large hospital systems.
• Position Biofourmis' solutions—hospital-at-home, RPM, post-acute transition programs—as drivers of efficiency, quality, and revenue optimization.
• Source new opportunities via outreach, referrals, conferences, and market mapping.
• Partner with SDRs and marketing to develop high-quality pipelines of qualified leads.
• Lead discovery sessions with stakeholders including CMOs, CMIOs, CFOs, COOs, and VP-level operational leaders.
• Uncover critical needs in capacity management, readmission reduction, or VBC performance—and tailor solutions accordingly.
• Coordinate and deliver impactful presentations and live product demonstrations with solution engineering support.
• Articulate clear clinical and financial ROI to executive and clinician stakeholders.
• Own end-to-end deal execution—negotiations, redlines, pricing, and final approval.
• Secure multi-year, enterprise-level contracts across key hospital initiatives.
• Coordinate handoff to implementation and client success teams.
• Stay involved post go-live to support account expansion and long-term success.
• Work closely with marketing, product, and operations to optimize go-to-market strategy.
• Provide regular market feedback to guide product roadmap and strategic priorities.
• Maintain accurate opportunity tracking and forecasting in Salesforce.
• Provide updates on funnel activity, expected close dates, and risk factors to leadership.

What you’ll bring

• Bachelor’s degree in business, healthcare, or related field required; advanced degree a plus.
• 5+ years of enterprise healthcare sales experience, with a successful track record selling to hospital systems or health systems.
• Experience with digital health, virtual care, RPM, care coordination, or similar enterprise SaaS or services.
• Demonstrated success in securing multi-million-dollar contracts within hospital systems, adeptly managing extended sales cycles involving diverse stakeholders across clinical, IT, legal, and executive departments.
• Deep understanding of hospital decision-making structures, budgeting, and strategic priorities.
• Skilled in executive-level conversations with clinicians, administrators, and finance stakeholders.
• Proficiency in CRM tools (e.g., Salesforce) and digital sales platforms.
• Experience selling hospital-at-home, remote monitoring, transitional care, or capacity management solutions.
• Existing relationships across large IDNs, academic medical centers, or regional health systems.

What is the Telehealth Nurse (LVN/LPN) role?

The Telehealth Nurse (LVN/LPN) shall monitor and screen incoming alerts, calls and chat communications. The Telehealth Nurse schedules and participates in audio-visual calls with patients participating in the chronic care remote monitoring program. They shall report abnormal values or other patient concerns to the Provider Team, which they shall work closely with. The Telehealth Nurse acts as a liaison for patients to ensure that all needs are met during monitoring. They shall work with all members of the clinical care team to enhance health care outcomes and take the initiative to ensure clinical care and related support services are made available to patients. They shall think critically and creatively about what is needed to provide virtual in-home support while assisting with the low-level tech support and troubleshooting for patients.

We are seeking full-time coverage Monday through Friday from 8:00 AM to 4:30 PM PST.

What you’ll be doing:

• Conduct patient onboarding via phone, providing a clear explanation of program goals and responsibilities.
• Register patients in the EHR system.
• Assist in reviewing patient records and documentation.
• Receive and perform follow-up calls and document all information obtained on the call in the appropriate charting systems and tools. 
• Support participants' physical and emotional wellness with a holistic health approach.
• Communicate concerns, changes in condition and all medical complaints to the Provider Team.
• Troubleshoot issues with technology and escalate technical difficulties that cannot be resolved.
• Schedule task appointments in the EHR.

What you’ll bring:

• Must have a current, active, unrestricted LVN/LPN compact license and an active, unrestricted LVN license in the state of California. Must be in good standing with the Board of Nursing.
• A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred. 
• Fluency in English and Spanish is a plus.
• Experience with patient phone triage either in-office or via telemedicine.
• Ability to learn and proficiently use multiple EMRs and various communication applications, including Google products.
• Must be comfortable with the virtual use of episodic vital sign monitoring devices.
• Ability to work from home in a HIPAA compliant environment is required.
• Some holidays may be required.

What is the Technical Support Analyst role?

The Technical Support Analyst serves as the first line of support for our customers, partners, and care teams, ensuring they have seamless experiences with platform. You will provide excellent customer service, problem diagnosis, and creative resolution for CopilotIQ+Biofourmis products and supporting technologies. This role is critical to maintaining the trust and satisfaction of those who rely on our platform to deliver care.

In this position, you will be the voice of support for our users, handling inquiries via phone, email, and other channels with professionalism and empathy. You will troubleshoot issues, guide users through our applications, and maintain detailed documentation to support continuous improvement. Over time, you will become a trusted resource for both customers and internal teams, known for your ability to resolve issues quickly while maintaining exceptional service standards.

What you’ll be doing:

• Provide exceptional customer service in person, via phone, and email as appropriate, ensuring all users feel supported and valued
• Resolve help desk issues including troubleshooting hardware and software issues with urgency and accuracy.
• Assist users with application navigation, helping them understand and effectively use platform features
• Perform user administration duties, including setting up accounts for new customers and managing user access
• Provide prompt and accurate feedback to customers, keeping them informed throughout the resolution process
• Maintain detailed documentation of issues, resolutions, and customer interactions to support knowledge sharing and process improvements
• Collaborate with Product, Engineering, and Operations teams to escalate complex issues and communicate customer feedback
• Contribute to ongoing process improvement efforts by identifying trends in support issues and recommending solutions

What you’ll bring

• 2-5 years of experience in a technical support or analyst role interfacing with internal or external customers
• Bachelor's degree or equivalent degree in a relevant field, or equivalent experience
• Customer-first mindset with empathy, patience, and dedication to delivering outstanding service experiences
• Excellent troubleshooting and problem-solving skills across different platforms and devices, with the ability to diagnose issues methodically and think creatively about solutions
• Strong communication and organizational skills, with the ability to explain technical concepts clearly to non-technical users
• Ability to work well with people and within cross-functional teams, maintaining professionalism under pressure
• High attention to detail and commitment to maintaining accurate documentation and following established processes

What is the Telehealth Nurse Practitioner role?

We are looking for a full-time Nurse Practitioner specializing in cardiology and heart failure with experience overseeing complex chronic care programs. Bilingual candidates (English and Spanish speaking) are highly preferred. You will manage a growing panel of patients and contribute to the growth and development of a telemedicine program that leverages first in class medication management titration algorithms combined with patient management principles.

We are seeking full-time coverage Monday through Friday from 8:00 AM to 5:00 PM PST.

What you’ll be doing:

• Virtually evaluate patients entering the program and assist in creating a care plan based on patient specific needs and predesignated protocols.
• Respond to alerts escalated from the nursing team related to patients’ deviations in vitals and physiologic data; symptoms; weight changes.
• Independently manage changes in clinical status that are within the APP’s scope of practice (e.g. dose change in diuretic after 3 pounds of weight gain over 24 hours).
• Escalate out of scope clinical changes to lead MD.
• Liaise with the nursing team to ensure proper medications, labs and virtual appointments are ordered and communicated to the patient.
• Partner with the nursing team to ensure that medications are reconciled on program entry and exit.
• Serve as the point of contact for each patient’s primary care teams, relaying information to them and tailoring this communication to individual providers’ needs.
• Provide education to patients about healthy behaviors and self-management.

What you’ll bring:

• 2+ years as a Board-Certified Nurse Practitioner specializing in heart failure and/or internal medicine in an ambulatory or inpatient setting. 
• Actively licensed in California, multiple state licenses strongly preferred. 
• Willingness to obtain additional state licenses as needed.
• Fluency in English and Spanish is highly preferred.
• Previous experience overseeing complex chronic care programs strongly preferred. 
• Previous telehealth experience strongly preferred.
• Willingness to work in a changing, dynamic environment with a growing company
• Ability to work from home in a HIPAA compliant environment is required.
• Motivated to provide health education and have a grounding in health promotion techniques.
• Ability to learn and proficiently use multiple EMRs and various communication applications, including Google products.

What we offer: 

• Company-sponsored health, dental, and vision insurance
• 401K program
• PTO program including eight paid company holidays