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Job Description:
As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.
Job Skills:
Benefits: Medical, Dental, and Vision coverage
Pay: $18.00 per hour
If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
Ready to apply?
Apply to CGS Nexus
Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.
Position Detail:
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.
Qualifications:
Proficient in French
High School Diploma or the equivalent.
Experience working in technical support and/or education in IT.
Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
Experience troubleshooting wireless connections.
Advanced knowledge of Networking.
Ability to utilize various databases consecutively with good typing skills.
A+, Net+ or Help Desk Tech Certification is a plus but not required.
Call center experience is a plus.
Ready to apply?
Apply to CGS Nexus
CGS is seeking Bilingual Customer Service Representatives.
Great typing skills required!
As a Customer Service Representative, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success! You will have the opportunity to develop into other roles to enhance your career. We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support. Apply now!
Job Duties:
Job Qualifications:
We provide Medical, Dental, and Vision.
Ready to apply?
Apply to CGS Nexus
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Sales Account Executive - BPO Services
About Us
CGS is a leading Global Business Process Outsourcing (BPO) provider specializing in delivering exceptional services to the banking, finance, healthcare, and customer care sectors across US, LATAM and EMEA markets. Our commitment to excellence and innovation has established us as a trusted partner for organizations seeking to optimize their operations and enhance customer experience.
Position Overview
We are seeking an experienced New Logo Sales Account Executive to drive business and manage strategic client relationships in our core sectors. The ideal candidate will have a proven track record of selling BPO solutions to large enterprises (logos) and a deep industry knowledge of the US market.
Key Responsibilities
Required Qualifications
Technical Knowledge
Performance Expectations
Success Metrics
Qualified candidates passionate about driving growth in the BPO industry and ready to take on a challenging role in a dynamic environment are encouraged to apply with a detailed resume and cover letter highlighting relevant achievements in logo sales.
Salary Range: $120k - $200k
Ready to apply?
Apply to CGS Nexus
Share this job
Job Description:
As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.
Job Skills:
Job Qualifications:
Benefits: Medical, Dental, and Vision coverage
Pay: $16.00 per hour
If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
Ready to apply?
Apply to CGS Nexus
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