Job Description:

As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.

Job Skills:

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
• Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Ship and receive devices like laptop computers, tablets, and headsets to customer locations as needed.
• Proactively perform updates and maintenance on devices like laptop computers, tablets, and headsets.
• Assist in maintaining a physical inventory of devices onsite and with customers.
• Carry out additional duties and tasks as delegated by the Team Lead.       
•  Job Qualifications:

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction

Benefits: Medical, Dental, and Vision coverage

Pay: $18.00 per hour

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!

Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.  
 

Position Detail:         
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.

Qualifications:     
Proficient in French  
High School Diploma or the equivalent.
Experience working in technical support and/or education in IT.
Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
Experience troubleshooting wireless connections.
Advanced knowledge of Networking.
Ability to utilize various databases consecutively with good typing skills.
A+, Net+ or Help Desk Tech Certification is a plus but not required.
Call center experience is a plus.

CGS is seeking Bilingual Customer Service Representatives. 

• * Work from home, we provide the equipment! You must have High Speed internet with a minimum of 40 Mbps/sec upload and 40 Mbps/sec download.   

Great typing skills required! 
 
 
As a Customer Service Representative, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success!  You will have the opportunity to develop into other roles to enhance your career.  We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support.  Apply now! 
 
 

Job Duties: 

• Answer incoming customer inquiries 

• Data Entry to record customer information within our customer service database 

• Engage with clients in a friendly and professional manner while actively listening to their concerns 

• Offer support and solutions to customers in accordance with the company's policies and call guidelines.  

• Other duties as requested 

Job Qualifications: 
  

• Must be fluent in Spanish 

• You have a High School diploma or GED 

• You know how to juggle multiple tasks at the same time 

• You have good listening skills and professional phone etiquette 

• Ability to read and follow instructions for specific customer resolution tasks 

• Basic knowledge working with computers in a work environment 

 We provide Medical, Dental, and Vision. 

Sales Account Executive - BPO Services

About Us

CGS is a leading Global Business Process Outsourcing (BPO) provider specializing in delivering exceptional services to the banking, finance, healthcare, and customer care sectors across US, LATAM and EMEA markets. Our commitment to excellence and innovation has established us as a trusted partner for organizations seeking to optimize their operations and enhance customer experience.

Position Overview

We are seeking an experienced New Logo Sales Account Executive to drive business and manage strategic client relationships in our core sectors. The ideal candidate will have a proven track record of selling BPO solutions to large enterprises (logos) and a deep industry knowledge of the US market.

Key Responsibilities

• Develop and execute strategic sales plans to acquire new logo clients within banking, finance, healthcare, and customer care sectors
• Generate and maintain a robust pipeline of qualified opportunities with enterprise-level organizations
• Create and present compelling value propositions and ROI analyses tailored to each prospect's specific needs and challenges
• Navigate complex sales cycles involving multiple stakeholders and decision-makers at C-suite and senior management levels
• Collaborate with solution architects and subject matter experts to design customized BPO solutions that address client requirements
• Negotiate and structure complex commercial agreements while ensuring alignment with company objectives and profitability targets
• Maintain deep market intelligence about competitor activities, industry trends, and regulatory changes affecting target sectors
• Build and nurture relationships with industry influencers and maintain an active presence in relevant business networks

Required Qualifications

• Minimum 8+ years of enterprise sales experience, with at least 5 years specifically in BPO services sales
• Demonstrated success in closing large-scale BPO contracts (1M+ annual contract value) with major corporations
• Proven track record of new logo acquisition in at least two of our core sectors: banking, finance, healthcare, or customer care
• Deep understanding of BPO operations, delivery models, and industry best practices
• Extensive experience selling in US markets with knowledge of regional business practices and regulations
• Strong network of senior-level contacts within target industries
• Excellent presentation, negotiation, and communication skills in English; additional European languages are highly advantageous
• Bachelor's degree in Business, Finance, or related field

Technical Knowledge

• Proficiency in sales methodology and complex solution selling
• Understanding of business process optimization and digital transformation
• Knowledge of regulatory frameworks affecting BPO operations in banking, finance, and healthcare sectors
• Familiarity with CRM systems and sales analytics tools
• Strong financial acumen and ability to structure deals

Performance Expectations

• Meet or exceed annual revenue targets for new logo acquisition
• Maintain a qualified pipeline of 3x annual quota
• Achieve specified levels of new client acquisition across target sectors
• Maintain high proposal win rates and competitive deal conversion metrics
• Regular travel (40-50% of time)

Success Metrics

• Achievement of quarterly and annual revenue targets
• Number of new logo acquisitions
• Average deal size and contract duration
• Client satisfaction scores
• Pipeline quality and conversion rates
• Market share growth in assigned territories

Qualified candidates passionate about driving growth in the BPO industry and ready to take on a challenging role in a dynamic environment are encouraged to apply with a detailed resume and cover letter highlighting relevant achievements in logo sales.

Salary Range: $120k - $200k

Job Description:

As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.

Job Skills:

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
• Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Carry out additional duties and tasks as delegated by the Team Lead.

Job Qualifications:

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction

Benefits: Medical, Dental, and Vision coverage

Pay: $16.00 per hour

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!