MongoDB continues to grow incredibly fast. This is the perfect opportunity to roll up your sleeves and have a positive impact at a hyper-growth company. We’re looking for someone who is excited to join a team where they can proactively identify and implement systems and process improvements to help grow and scale the business. In this high impact role, you will work closely with executives and internal functions including Sales, Sales Operations, Sales Analytics, Deal Desk, Business Systems, Finance and Accounting, and HR to improve and establish processes and systems for our next stage of growth.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 6:00 PM-2:00 AM -Night Shift (Cabs will be provided)

Responsibilities

We are looking for a highly motivated Sales Commissions Analyst to play a key role within MongoDB’s Sales Compensation Team. This highly visible position is key to supporting the continued rapid growth of the Company and will be primarily responsible for administration & analysis of the Global Sales Incentive Plans. We are looking for someone who is detail oriented with excellent organizational and time management skills. Excellent verbal and written communication, and collaborative skills are also required to interface in a cross functional teaming environment with various levels of management. This is an excellent opportunity for a sharp, eager professional passionate about working in a dynamic environment with one of the fastest growing companies in the Database Market.

• Responsible for the administration of MongoDB’s Global Sales Compensation Plan in Xactly Incent, including timely electronic distribution and acceptance tracking of plans
• Responsible for the calculations of MDB compensation plans to ensure payments are accurate, complete, and in compliance with company policy and practice
• Partner with Sales Operations and Sales Finance to maintain and deploy worldwide annual compensation plans on time
• Assist with identifying opportunities for efficiencies and improvements within commissions process and workflows 
• Support and test the design and implementation of sales compensation plans, policies, and process changes throughout the year
• Provide ongoing quality support to our sales customers and resolve commission cases and exceptions in a timely manner
• Work cross-functionally with our partners, including Business Systems, to scale the commissions process and systems aligning with Company growth
• Provide ongoing training for newly hired and existing sales representatives and management on Xactly software and commission processes
• Work closely with Human Resources and Sales Operations to track changes in sales employee data for new hires, terminations, promotions, transfers, compensation and retroactive changes
• Prepare and post monthly sales commission and bonus accruals and payments on time
• Assist with ad hoc commission data gathering, reporting, analysis and other projects as needed
• Develop and assist with maintaining written process documents needed to effectively manage all comp

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263344420

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB's GTM organization runs on a portfolio of 100+ SaaS applications across Sales, Marketing, Legal, and Customer Service Management – representing $$$M in annual contract value. We are on a mission to reduce that footprint by 30–50% while ensuring our teams have exactly the tools they need. The GTM SaaS Portfolio Analyst will be the operational backbone of that effort, sitting within the IT Pillar and working at the intersection of business strategy, technology, and stakeholder engagement.

This role goes beyond traditional IT analysis. You will own the full lifecycle of app evaluation- from inbound new tool requests to rationalization of the existing portfolio- driving structured, data-informed decisions that directly impact how MongoDB scales its GTM technology investments.

The right candidate for this role will

• Have strong analytical instincts and the ability to evaluate whether an existing tool can cover a new capability request- and where gaps exist (~20%), determine whether they can be closed through configuration or lightweight build rather than net-new procurement
• Be comfortable facilitating discovery calls with functional owners across multiple business units, asking the right questions to understand usage, business value, and ROI
• Have experience with SaaS tools, vendor contracts, or software procurement- ideally in a GTM, RevOps, or IT context
• Be able to build data-driven business cases including cost-benefit and ROI analysis to support consolidation and rationalization recommendations
• Translate business requirements into clear, actionable specifications- and communicate trade-offs and recommendations effectively to both technical and non-technical audiences
• Conduct fit-gap analysis, process mapping, and system capability assessments to align business needs with technology solutions
• Analyze system usage, adoption, and performance metrics using tools like Lumos to surface underutilized licenses and consolidation opportunities
• Partner with TPMs and engineering teams to assess whether capability gaps can be addressed in existing platforms (e.g., Salesforce) before recommending new tool procurement
• Leverage AI and analytics tools to enhance reporting, analysis, and operational efficiency
• Manage multiple concurrent workstreams across different functional owners without losing track of timelines, renewal dates, or open decisions
• Identify patterns across systems and processes and recommend scalable improvements
• Be knowledgeable of and experienced with working in Agile/Scrum environments

Position Expectations

• Own end-to-end analysis for new app requests: assess whether an existing app covers the requested capability, evaluate whether it can be extended to the requesting team, and where coverage is partial, determine whether the remaining gap can be addressed through configuration or lightweight build
• Drive SaaS rationalization across active dispositions (Analysis Required, Consolidate/Migrate, Negotiate & Right-Size)- initiating discovery calls, producing recommendation documents, and tracking stakeholder alignment per app
• Build and maintain the SaaS portfolio tracker, ensuring renewal dates, dispositions, functional owners, and action items are current and visible to IT leadership
• Partner with BU champions across GTM Field Operations, Marketing, Management, and Legal to understand how tools are used and what the cost of change would be
• Facilitate cross-functional alignment discussions and communicate insights, risks, and trade-offs clearly- including escalating to leadership when decisions are blocked
• Produce executive-ready recommendation documents and summary materials ahead of renewal deadlines and governance reviews
• Support planning and execution of application consolidation roadmaps, including tracking dependencies, migration efforts, and go-live readiness activities
• Contribute to post-launch stabilization and enablement for any tool transitions or new implementations

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 8+ years of techno-functional experience in a business analyst, IT analyst, operations analyst, or similar role - ideally within a SaaS, tech, or high-growth company environment
• Experience working with SaaS tools, software vendor contracts, or technology procurement processes
• Strong analytical skills: comfortable pulling and interpreting usage data, building cost-benefit comparisons, and synthesizing findings into clear, actionable recommendations
• Excellent written communication - ability to produce well-structured documents for senior stakeholders that are clear, concise, and decision-ready
• Ability to manage multiple concurrent workstreams across different functional owners, keeping track of renewal timelines, open decisions, and action items simultaneously
• Proficiency in Excel or Google Sheets for data analysis, and familiarity with tools like Slack, Google Workspace, Confluence, or similar collaboration platforms

Nice to have

• Familiarity with Lumos, SaaS360, or similar SaaS management or ITAM platforms
• Exposure to GTM tools - CRM (Salesforce/Hubspot), sales engagement, data enrichment, or marketing automation platforms
• Prior involvement in software rationalization, vendor consolidation, or IT spend management programs
• Understanding of how SaaS contracts work: ACV, enterprise license agreements, renewal terms, and usage-based pricing structures
• Experience working in Agile or Scrum environments alongside engineering and product teams

Success Measures

• You’ll have fully ramped on the 100+app portfolio, established working relationships with key BU champions, and begun leading independent discovery calls and app reviews in 3 months 
• You’ll have measurably reduced the “Analysis Required” backlog, with at least 10 apps moved to a clear disposition with documented rationale and stakeholder sign-off. New app request turnaround will be running at 48–72 hours in 6 months 
• You’ll have contributed meaningfully to the 30–50% app reduction target, built a clean and well-maintained SaaS catalog, and established yourself as the go-to resource for GTM tool decisions across the organization in 12 months 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. 

MongoDB is an equal opportunities employer.

MongoDB is seeking a Senior Analyst to support data-driven, people-focused decision making for the company.  Partnering with our People team, you will transform HR and organizational data into actionable insights to help us hire the right talent, manage our overall workforce, and improve workforce effectiveness, leading to better outcomes for our people and the company.

This position requires someone with strong analytical and technical skills, the ability to tell a story with data, and who is comfortable working across multiple functional areas in a fast-paced, challenging environment.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Responsibilities

• Partner with People teams (compensation, recruiting, culture/talent/development, etc.) to understand their questions, turn analyses into actionable data-driven insights, and make business recommendations
• Help develop and execute against roadmap for people data investments to both capture near-term value and set up the team for long-term success
• Liaise with Data Engineering and HRIS teams to create and manage a curated central repository for people data
• Design and build automated dashboards to empower stakeholders to self-serve their data and analytical needs
• Prioritize and triage analytical and reporting asks from across the People team
• Develop and support ongoing data governance and data quality processes
• Effectively communicate analytical findings to non-technical audiences

Requirements

• 3+ years of hands-on analytics experience (focus on people/HR analytics preferred)
• Advanced SQL skills, comfortable manipulating very large datasets 
• Proficient in Python or R with a strong focus on data wrangling and data analysis
• Extensive experience with Tableau or another leading visualization tool is required
• Experience analyzing complex people data (e.g. headcount, attrition, recruiting metrics, compensation data) strongly preferred but not required
• Familiarity with data architecture fundamentals and data warehousing
• Proficiency with data modeling and data quality best practices
• Demonstrated ability to effectively communicate and set priorities with key stakeholders at all levels of the organization
• Highly collaborative and organized, with a strong attention to detail 
• Comfort with ambiguity and ability to work in a self-guided manner
• Committed to contributing to a collaborative, enjoyable, and psychologically safe work environment
• Exposure to Modern Cloud Data Warehouses preferred.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Role Overview: 

As an Insights/Secondary research - CoE team member, you will partner closely with global consulting teams to deliver high quality secondary research, market insights, and targeted analyses that inform strategic recommendations for our life sciences clients. You will develop a strong foundation in the life sciences industry and exposure to a diverse set of strategic questions across the product lifecycle. The work will span questions related to clinical development, commercialization, pricing and market access, launch planning, corporate and investor strategy, diagnostics, and new product planning.

Key Responsibilities:

• Conduct targeted secondary research on diseases, therapies, competitors, clinical pipelines, and market dynamics using public and proprietary data sources (e.g., EvaluatePharma, GlobalData, Navlin, MMIT, AnswerSuite, company filings, HTA portals).
• Synthesize research findings into clear, structured, and slide‑ready deliverables, including market landscapes, analytical frameworks, and concise written insights.
• Develop disease, assets, and company overviews; treatment algorithms; guideline and standard of care maps; and epidemiology driven market context summaries to support a broad range of strategic work.
• Perform analog research and benchmarking across launch, uptake, access, pricing, evidence generation, and go‑to‑market strategies to inform strategic decision‑making
• Summarize HTA, payer, and reimbursement decisions, identifying key value messages, evidence expectations, pricing and access outcomes, and drivers of payer decisions across markets.
• Prepare structured competitor and payer relevant profiles, including strategy, evidence, positioning, and deal or funding activity, to support both project and internal business development needs.
• Build and maintain reusable research assets, including competitive landscapes, analog libraries, launch timelines, and technology and policy trend trackers.
• Support qualitative research efforts by helping prepare discussion guides, synthesizing interview notes, and organizing insights for hypothesis testing.
• Work with global consulting colleagues to clarify problem statements, refine research questions, and iteratively improve output based on feedback.
• Contribute to the creation of templated outputs that integrate research insights into overall project deliverables (e.g., storyline aligned slides, appendices, and supporting materials).
• Ensure quality and consistency of research outputs by adhering to internal standards, referencing guidelines, and formatting best practices.
• Participate in internal knowledge building initiatives, including upkeep of internal knowledge repositories, templates, and best practice examples.

Qualifications & Requirements:

• 4-6 years of experience in life sciences consulting, market research, competitive intelligence, HTA / HEOR support, or similar insights focused roles.
• Undergraduate or master’s degree in a life science discipline (e.g., biology, biochemistry, pharmacology, biotechnology, pharmacy) or related field.
• Demonstrated interest in the global biopharmaceutical industry and strategic questions related to R&D, commercialization, pricing & access, launch and lifecycle management, diagnostics, and corporate / investor strategy.
• Ability to independently execute well-scoped research workstreams (e.g., literature scans, competitive profiles, basic epidemiology/market sizing desk research) with moderate oversight.
• High attention to detail in referencing, data checking, and ensuring consistency of narratives and exhibits across multiple sources.
• Strong written and verbal communication skills in English, with the ability to translate complex scientific and commercial concepts into accessible, actionable insights.
• Highly analytical and structured approach to organizing information and building logical narratives from evidence.
• Enthusiasm for collaborating with distributed global teams and comfort working across time zones.
• Strong proficiency in Microsoft PowerPoint and Excel; familiarity with common life science data and literature sources (e.g., clinical trial registries, scientific literature, company reports, analyst reports) is a plus.
• Ability to work in a hybrid setup, with 3 days per week from the Gurgaon office.

As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes.

You Will:

• Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
• Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
• Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
• Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
• Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.
• Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams.

You Have:

• 3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
• Bachelor's degree or equivalent foundational experience in operational auditing.
• Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
• Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
• Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.
• Ability to troubleshoot routine quality issues and apply policy rubrics to complex user cases independently.
• Capacity to thrive in a fast-paced team setting with the flexibility to adapt to evolving safety policies and global operational needs.

The Trust & Safety Operations team safeguards Roblox’s community and creators. Within this organization, our IP and Legal Compliance Operations teams are dedicated to protecting Intellectual Property, ensuring strict regulatory compliance, and facilitating a safe, fair environment for rights holders, developers, and users. We scale Operations and elevate our users’ experience through a multi‑year vision, rigorous execution, and data‑driven decision making.

You will be reporting to the Manager Data Operations and act as the data SME for both IP and Compliance Operations, working closely with other domain-specific data analysts on the team. This position is critical to understanding, optimizing, and reporting on the operational performance of our Intellectual Property enforcement and our Legal Compliance workflows.

You Will:

• Own the analysis and reporting for both Intellectual Property Operations and broader Legal Compliance Workflows. Deliver recurring KPI packs for senior leadership across Safety, Legal, and Developer Relations partners.
• Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact.
• Collaborate with Data Science, IP Product, Policy, and Operations teams to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence in both IP protection and compliance obligations.
• Design, build, and maintain advanced operational reports and dashboards, delivering critical insights on IP enforcement and overall compliance health to senior-level management and cross-functional stakeholders across Operations, Legal, Product, and Engineering.
• Select and apply the most appropriate analytical methods to assess both IP operations and Legal Compliance programs, extract relevant data, and derive actionable insights to ensure we meet all of Roblox's legal and regulatory obligations efficiently and accurately.
• Monitor industry trends in digital rights management, regulatory compliance frameworks, and analytical best practices; incorporate them into our operational data strategies and tooling.

You Have:

• 7+ years of experience in a professional setting, with demonstrated experience in quantitative analysis and complex program management.
• Domain Knowledge: Good understanding of intellectual property operations (like copyrights, trademarks, and Digital Rights Management) and legal compliance processes (such as regulatory response SLAs, privacy operations, or law enforcement guidelines) in the tech industry—either through hands-on experience or by working closely on cross-functional projects.
• Technical Proficiency: Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable.
• Cross-Functional Leadership: Proven ability to work effectively with cross-functional teams (specifically Legal, Product, Engineering, and frontline IP/Compliance Operations) to drive strategic initiatives.
• Problem Solving: Strong analytical skills with a track record of using data to inform decision-making, optimize complex workflows, and solve operational bottlenecks.
• Business Acumen: Deep understanding of business operations and the ability to align data strategies with strict legal, regulatory, and IP business objectives.
• Expertise in consulting with stakeholders and managing complex projects from inception to completion.
• Strong multitasking and time management skills to balance the distinct needs of IP operations and Compliance operations.
• Minimum of a Bachelor’s degree in a technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS or equivalent experience

Role Summary:

The Total Rewards Analyst supports the development, analysis, and administration of Payoneer’s global compensation and benefits programs. The role is heavily focused on global compensation benchmarking, salary range management, annual cycles, and support for global wellbeing and benefits programs. This position works across regions and partners closely with TR region partners, HRBPs, and People Services to ensure accurate data, strong governance, and a consistent employee experience in line with Payoneer’s Total Rewards philosophy.

What You’ll Do:

1. Compensation & Benchmarking

· Support global market data collection and job matching; analyze survey results to produce insights and recommendations.

· Assist in building and maintaining global salary ranges and supporting tools.

· Contribute to the annual compensation cycle, including data validation, planning templates, quality checks, and reporting.

2. Benefits & Wellbeing Programs

· Support global and local benefits administration, including renewals, vendor coordination, and employee inquiries.

· Contribute to global wellbeing programs and initiatives (e.g., wellness, EAP, regional benefits updates).

3. Programs, Policy & Governance

· Maintain job data accuracy across systems by supporting JD repository updates and assisting with job architecture alignment.

· Assist in compliance-related tasks such as audit requests, eligibility checks, and documentation.

4. Analytics, Reporting & Tools

· Conduct advanced analysis in Excel or Google Sheets; develop dashboards where helpful.

· Support data preparation for TR leadership and cross-functional partners.

5. Cross-Functional Partnership

· Collaborate with HRBPs, Talent Acquisition, Finance, and People Services on TR-related processes, data needs, and employee questions.

· Respond to employee and manager inquiries with clarity and professionalism.

What We’re Looking For:

1. Experience & Skills

· 2–4+ years of experience in Compensation, Benefits, or broader Total Rewards; global company experience preferred.

· Strong analytical skills with advanced Excel or Google Sheets capabilities; experience with PowerBI, Python, or similar tools is a plus (not required).

· Foundational understanding of compensation fundamentals (e.g., benchmarking, job matching, salary structures, annual cycles).

· Strong organizational skills with the ability to manage multiple deliverables simultaneously.

· Clear and concise communication skills; ability to explain TR concepts to non-experts.

· Comfort working autonomously in a fast-moving, high-ambiguity environment with opportunities to build new processes and frameworks.

2. Mindset & Behaviors

· Curiosity and willingness to experiment, learn new tools, and improve existing processes.

· High accuracy and attention to detail.

· Team-oriented, highly collaborative, and comfortable working across time zones.

#LI-SS2

Overview

The Application Support Analyst provides incident triage, root-cause analysis, and configuration support for enterprise applications and integrated third-party products. The role collaborates across Technology and Engineering to restore service quickly, document fixes, and improve reliability through knowledge base contributions and change management.

Duties and Responsibilities:

Incident Triage & Resolution

• Collaborate with the application support team to triage production issues and resolve high-priority defects promptly.
• Troubleshoot, identify, track, and ensure resolution of application issues.

• Respond to support requests via phone, email, chat, and in person.
• Prioritize help desk requests based on operational needs and escalate when necessary.

Administration & Configuration

• Perform application administration tasks such as updating standardized codes, mapping tables, and account queues.
• Configure and maintain SaaS platforms for product management and roadmapping (e.g., Aha!, Azure DevOps).
• Manage user accounts and permissions within these platforms.
• Maintain workspace structure and naming conventions for consistency.
• Configure workflows, statuses, and templates to support standardized processes.
• Set up and manage ideas portals (branding, configuration, workflows).
• Oversee integrations with approved tools (e.g., Azure DevOps, GitHub, SSO, Slack).
• Build and maintain reporting and dashboards for leadership visibility.
• Establish and enforce governance and best practices (standards, audits, training).

Documentation & Knowledge

• Update technical documentation for implementations, configurations, and processes.
• Maintain system configuration and procedure documentation for assigned projects.

Cross-Team Collaboration

• Work with Technology and Engineering teams to resolve application issues.
• Coordinate with other departments to deliver fit-for-purpose solutions.
• Liaise with internal teams to ensure compliance and smooth deployment.

Compliance

• Adhere to company policies, HIPAA requirements, and change management procedures.
• Maintain confidentiality and uphold responsibilities related to separation of duties.
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Required Skills & Experience:

Experience

• 2+ years in application support; SaaS and healthcare experience preferred.
• Experience configuring and supporting SaaS platforms for product management and roadmapping (e.g., Aha!, Azure DevOps).
• Experience with product roadmapping and strategic planning tools.

Technical Skills

• Proficient in ServiceNow or similar ITSM/CRM platforms (e.g., Salesforce).
• Basic to advanced SQL skills, including writing queries and using SQL Developer.
• Understanding of integration workflows between SaaS platforms and other enterprise systems.

Core Competencies

• Clear communication and client-focused approach.
• Ability to prioritize and manage multiple issues effectively.
• Excellent problem-solving and analytical skills.

Education:

Bachelor’s degree or equivalent work experience required.

Schedule & ITSM:

Standard business hours with participation in on-call rotation if needed. Operates within ServiceNow for incident/problem/change management; adheres to defined SLAs and escalation tiers.

Location & Travel:

Remote/hybrid/on-site; less than 5% local travel usually for training purposes.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time).
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force.
• Frequently or constantly lift, carry, push, pull, or otherwise move objects and perform repetitive motions.
• Subject to inside environmental conditions.

About the opportunity

Senior Account Receivable & Collections Analyst who plays a pivotal, strategic lead role in the financial operations of the company by managing and optimizing the accounts receivable process with a high-energy, "front-desk" approach. This role manages a continuous flow of customer queries, DIY billing emails, and complex collection challenges on a global portfolio while acting as a functional lead on AR systems (such as NetSuite, SAP, or Salesforce) to drive process enhancements and data integrity. To provide sharp, timely internal reports and analysis on debtor balances, cash collections, and bad debts while maintaining professional and energetic contact with customers.

A day in the life

• Arrive with a live view of global portfolio aging to identify exactly where pressure points are before the first call of the day.
• Contact customers (agencies, Enterprise, and brand clients) by telephone and email to move collections forward on high-risk accounts.
• Maintain positive relationships with our customers by providing excellent, responsive service.
• Maintain meticulous notes on follow-up and contact within ERP and CRM systems so nothing falls through overnight.
• Handle a non-stop flow of cases, DIY billing queries, and financial requests via a shared inbox and Salesforce with high operational resilience.
• Send monthly statements to customers and resolve discrepancies immediately upon receipt.
• Reduce DSO (Days Sales Outstanding), improve CEI (Collection Effectiveness Index), and minimize bad debt expense of the assigned global portfolio.
• Identify systemic billing or operational issues impacting cash flow and proactively lead cross-functional resolution efforts.
• Act as a key contributor in cash forecasting by providing accurate short- and long-term collection projections based on portfolio trends.
• Communicate real-time account status, risks, and next actions proactively to Sales and Account Managers.
• Oversee daily cash applications in ERP systems and lead investigations into complex unallocated/unapplied cash receipts.
• Issue reminder and legal notices to customers based on the Credit Control policy.
• Collaborate with Internal Sales, AMs, Finance, Legal, and billing teams with an "on-your-toes" urgency to resolve discrepancies and unblock revenue.
• Monitor and report on potential bad debts and portfolio health with a sharp, numerical eye.
• Strengthen internal controls and compliance around AR processes, ensuring audit readiness and policy adherence.
• Determine when accounts should be sent to outside collection agencies when all internal strategic efforts have been exhausted.
• Generate sophisticated monthly and ad-hoc reporting metrics on the performance of the portfolio.
• Lead the setting of credit limits for new and existing customers.
• Manage credit card workflows end-to-end, including charges, refunds, and formally challenging invalid chargebacks with supporting evidence.
• Actively leverage Enterprise AI platforms (Gemini, ChatGPT, Claude, etc.) to drive process optimization, build automations, and streamline collection workflows.

What you’ll bring

• Minimum 10–12 years’ experience in an Accounts Receivable / Collections role.
• Ability to adjust priorities instantly under pressure to meet non-stop deadlines.
• High stamina and flexibility within a constantly changing, high-volume environment.
• Elite interpersonal and diplomatic negotiation skills.
• Excellent verbal and written communication skills suitable for senior stakeholders.
• Ability to cooperate and lead collaboration effectively with team members.
• Proven track record of reducing DSO and improving cash collections.
• Sharp, proactive attitude – the ability to take immediate initiative to get things done.
• Expert Microsoft Excel (Power Query/Pivot) and IT skills with an exceptional eye for numbers.
• Highly motivated with a continuous eye for process improvement and automation.
• Deep expertise in managing global portfolios across multiple currencies and international markets.
• Deep expertise in Tier-1 ERP and CRM ecosystems (e.g., SAP, NetSuite, Salesforce) with the ability to drive system-related projects.
• AI-savvy and curious about technology; comfort using Enterprise AI tools to automate repetitive tasks.
• Experience of working with advertising/marketing agencies is highly preferred

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Duties and Responsibilities:

• Adopt and role model Agile behaviors while building an inclusive team culture.
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market.

• Engage with internal and external stakeholders to inform product and feature design to drive perspective, requirements, and prioritization of the backlog in line with the product vision and while communicating expectations to internal and external stakeholders.
• Develop detailed business requirements that meet the needs of internal and external stakeholders and support corporate objectives; 
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk each new enhancement or modification through the development process, from planning and preparation to testing and implementation; 
• Oversee the design, prioritization, and delivery of products through the software development lifecycle, from concept to testing, deployment, adoption and value realization
• Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the engineering team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions as necessary to ensure that the recommended solution is responsive to the data requirements; 
• Analyze the impact of a proposed solution on connected processes, systems, and/or applications to determine the best course of action to achieve the desired outcome; 
• Assist in the development of roadmaps and business strategy for assigned product or department; 
• Demonstrate robust knowledge of the healthcare industry, product management, and software development to translate problems, needs, and opportunities into user stories. 
• Display effective time management across complex and overlapping projects while supporting your team with schedule and priority management.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. 

Job Requirements:

• Minimum 3-5 years of experience with exposure to SAAS products within the healthcare industry as a business analyst or related role; 
• Minimum 2 years of experience driving the integration of 3rd party applications with major EHR systems (e.g., Cerner, Meditech, athenahealth, Veradigm, or Epic), or experience in EHR clinical module configuration;
• Prior experience with Payer-Provider Integration preferred, including familiarity with electronic data exchange for value-based care, risk adjustment, or HEDIS quality reporting;
• Deep technical proficiency in SMART on FHIR, OAuth 2.0, SMART Backend Services, Epic Public and Private Web Service APIs;
• Expertise in the clinical workflow, with the ability to integrate external application features to provider’s native workflow;
• Deep understanding of HL7 FHIR resources and a proven ability to map complex clinical data elements to FHIR R4 or US Core profiles;
• Direct experience documenting requirements for RESTful APIs, webhooks, and backend services that facilitate bi-directional data exchange between SaaS platforms and EHR data tiers;
• Expertise in CDS Hooks, including the ability to design trigger logic for Information, Suggestion, and App Link cards that minimize "alert fatigue" for clinicians;
• Agile / SCRUM experience and/or certification; 
• Excellent interpersonal, written, and oral communication skills; 
• High level of honesty, respect, dependability and flexibility; 
• Experience in fast-paced and rapidly growing environment; 
• Strong business acumen; 
• Must be comfortable gathering feedback from internal and external stakeholders. 
• Mastery of Microsoft Office tools, including Word, Excel, and PowerPoint preferred; and
• Great organizational skills and ‘get things done’ attitude.

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%.

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Duties and Responsibilities:

• Adopt and role model Agile behaviors while building an inclusive team culture.
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market.
• Engage with internal and external stakeholders to inform product and feature design to drive perspective, requirements, and prioritization of the backlog in line with the product vision and while communicating expectations to internal and external stakeholders.
• Develop detailed business requirements that meet the needs of internal and external stakeholders and support corporate objectives; 
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk each new enhancement or modification through the development process, from planning and preparation to testing and implementation; 
• Oversee the design, prioritization, and delivery of products through the software development lifecycle, from concept to testing, deployment, adoption and value realization
• Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the engineering team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions as necessary to ensure that the recommended solution is responsive to the data requirements; 
• Analyze the impact of a proposed solution on connected processes, systems, and/or applications to determine the best course of action to achieve the desired outcome; 
• Assist in the development of roadmaps and business strategy for assigned product or department; 
• Demonstrate robust knowledge of the healthcare industry, product management, and software development to translate problems, needs, and opportunities into user stories. 
• Display effective time management across complex and overlapping projects while supporting your team with schedule and priority management.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. 

Job Requirements:

• Minimum 3-5 years of experience with exposure to SAAS products as a business analyst or related role; 
• Agile / SCRUM experience and/or certification; 
• Excellent interpersonal, written, and oral communication skills; 
• High level of honesty, respect, dependability and flexibility; 
• Experience in fast-paced and rapidly growing environment; 
• Strong business acumen; 
• Must be comfortable gathering feedback from internal and external stakeholders. 
• Mastery of Microsoft Office tools, including Word, Excel, and PowerPoint preferred; and
• Great organizational skills and ‘get things done’ attitude.

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%.