Reports To 

Sr. Manager - Embedded Systems / Sr Manager of Embedded Software 

What You Will Be Doing 

 As a Technical Program Manager, you will work to help the team understand requirements, help track and deploy embedded software solutions. 
 
Responsibilities 
 

• Working with product management, program managers, engineering managers, hardware, regulatory and other teams to understand and document technical requirements, ensure these are signed-off. 

• Ensure requirements are fully understood and implementation matches expectations. 

• Own and coordinate the embedded software release schedules and work with engineering managers to drive teams to meet committed delivery dates. 

• Actively groom the product backlog and ensure that the features and bugs are prioritized properly in a release 

• Help EPMs and EMs in managing scrum and agile methodologies 

• Evangelize and promote engineering best practices. 

• Work with customer support, QA and management to define errata for a release. 

• Actively work and influence next gen technology based requirements for the embedded software 

What You Will Bring to ChargePoint 

A Staff Technical Program Manager  drives successful delivery of complex, hardware‑software programs by aligning engineering execution with business goals. Through deep technical expertise and cross‑functional leadership, they proactively manage risks, dependencies, and quality across firmware, hardware integration, and regulatory constraints. At the staff level, they also scale impact by improving systems and processes, influencing technical strategy, and ensuring embedded platforms deliver long‑term reliability and customer trust.  

Requirements 

• Demonstrated ability to deliver and support embedded and/or cloud-connected software running on commercial/industrial hardware. 

• Demonstrated ability and inclination to make critical system-level design decisions to drive projects from start to finish 

• Experience with working through bring up and delivery phase of new embedded systems / technology products 

• 8+ years of experience working on embedded system products using C/C++ 
• BS in Computer Science or equivalent (MS preferred) 

Preferred 

• Exposure in connectivity architecture using Wireless (Cellular, Wi-Fi, Bluetooth and NFC), and wired (Ethernet, CAN) interfaces a plus 

• C/C++ coding in a Linux environment; modern C++ is preferred 

• Working with EV / EVSE products is a big plus 

Location 

Gurgaon, India 

About Inizio Ignite

We are Inizio Ignite, the global advisory partner for health and life sciences encompassing connected expertise across Research Partnership, Putnam, STEM, and Vynamic. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – helping healthcare leaders shape strategy and drive meaningful change. 

About the Role

We are seeking an experienced Data Science Manager to join our team at Inizio Ignite. The ideal candidate will bring deep machine learning expertise, strong GenAI and cloud competencies, and hands-on experience delivering analytical solutions that drive meaningful business impact for life sciences clients.

This leader will manage data scientists, oversee project delivery, partner with cross-functional teams, and shape the development of innovative AI/ML solutions.

What you'll be doing

Leadership & Delivery

• Lead and manage a team of data scientists, providing technical guidance, mentorship, and performance oversight.
• Own end-to-end delivery of data science and GenAI engagements for pharma/biotech clients.
• Translate business problems into analytical frameworks and ensure high-quality, timely project execution.
• Drive adoption of AI/ML capabilities across client engagements and internal initiatives.

Technical Responsibilities

• Architect, design, and review ML, statistical, and GenAI solutions, ensuring scalability, accuracy, and alignment with business objectives.
• Oversee the development, validation, and deployment of predictive models, NLP pipelines, and GenAI-based applications (e.g., summarization, insights automation, generative workflows).
• Lead cloud-based solution deployment (AWS, Azure, or GCP) including orchestration, MLOps best practices, and integration with enterprise systems.
• Ensure adherence to model governance, compliance, and responsible AI frameworks.

What you'll need

• Extensive experience in data science or advanced analytics roles, with at least 2–3 years in a leadership or managerial capacity.
• Ideally prior experience in pharmaceutical, biotech, or healthcare consulting is mandatory.
• Strong expertise in machine learning, NLP, deep learning, and GenAI (LLMs, prompt engineering, RAG, fine-tuning, embeddings).
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP; exposure to MLOps frameworks preferred.
• Proficiency in Python, SQL, and common DS/ML libraries (TensorFlow, PyTorch, scikit-learn, Hugging Face, LangChain, etc.).
• Proven experience managing teams, delivering client projects, and presenting to senior stakeholders.
• Good to have understanding of pharma datasets (claims, RWE, clinical, medical insights, social data) and key use cases.
• Experience building GenAI solutions in production environments

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every qualification, we encourage you to apply anyway.

We are seeking a seasoned Senior Manager – Finance Technology to lead our India-based FinTech engineering organization supporting global Finance systems. This leader will own strategy, architecture, delivery, and operational excellence across core finance platforms including NetSuite, Coupa, SAP Concur, and RPA/AI-driven automation solutions.

This role requires strong functional expertise in Finance (O2C, P2P, R2R, FP&A, Treasury, Tax) combined with deep systems knowledge. The ideal candidate can bridge Finance, Engineering, and Business stakeholders while building a high-performing team in India.

We are looking to speak to candidates who are based in Gurugram or Bengaluru for our hybrid working model.

Key Responsibilities

1. Strategy & Roadmap

• Define and execute the Finance Technology strategy aligned to global Finance transformation goals
• Drive modernization of ERP, procurement, expense, and automation platforms
• Lead platform rationalization, technical debt reduction, and scalable architecture design
• Partner with CFO org to enable monetization, billing automation, compliance, and global expansion

2. Functional & Technical Leadership

• Act as the functional authority across
• Order-to-Cash (Revenue, Billing, Collections)
• Procure-to-Pay (Requisitions, AP Automation, Vendor Mgmt)
• Record-to-Report (GL, Close, Consolidation)
• Treasury & Tax systems
• Own solution architecture across NetSuite, Coupa, Concur, and RPA/AI
• Ensure systems are SOX-compliant, audit-ready, and scalable
• Lead integrations across CRM, Billing, Data Platforms, and downstream reporting systems

3. Engineering Leadership

• Build and scale a high-performing FinTech engineering team
• Manage Engineering Managers, Solution Architects, and Senior Engineers
• Establish delivery frameworks (Agile/Scrum), release governance, and platform SLAs
• Drive automation-first mindset using RPA and AI for Finance operations efficiency

4. Automation & AI Enablement

• Identify opportunities for RPA and AI-led transformation across Finance workflows
• Lead deployment of bots, intelligent document processing, reconciliations, and predictive analytics
• Implement controls and monitoring for automation reliability and compliance

5. Governance & Controls

• Ensure SOX, audit, and compliance alignment
• Own change management, environment strategy, and release management
• Manage vendor relationships and system integrators

6. Stakeholder & Executive Engagement

• Serve as a key FinTech partner to Finance leadership
• Present roadmap, risks, and investment cases to executive stakeholders
• Drive global alignment between India engineering and US/EMEA Finance teams

Required Qualifications

• 12–15+ years of experience in Finance Technology / Enterprise Applications
• 5+ years leading engineering teams (preferably global delivery model)
• Deep hands-on expertise in
• NetSuite (ERP, ARM, OneWorld, integrations)
• Coupa (P2P, sourcing, expense, invoice automation)
• SAP Concur
• Strong understanding of Finance processes (O2C, P2P, R2R, FP&A, Treasury, Tax)
• Experience implementing SOX controls and audit-compliant systems
• Experience leading ERP implementations or re-implementations
• Strong integration experience (APIs, middleware, iPaaS)
• Experience with RPA platforms and AI-based workflow automation

Preferred Qualifications

• Experience in SaaS or consumption-based billing models
• Experience scaling India GCC or captive engineering centers
• Familiarity with data platforms and Finance analytics ecosystems
• Exposure to M&A system integrations and global rollouts

Leadership Competencies

• Operates as both functional expert and engineering leader
• Strong executive communication and influencing skills
• Bias for automation and scalable architecture
• Builds teams with strong ownership and accountability
• Drives measurable business outcomes (close cycle reduction, automation %, DSO improvement, AP cycle reduction, etc.)

Success Metrics (First 12–18 Months)

• Reduction in manual finance workflows through RPA/AI
• Improved close cycle efficiency and system reliability
• Increased automation in P2P and O2C processes
• Platform stability (SLA adherence >99.9%)
• Scalable architecture supporting growth and new monetization models
• Strong bench of Finance systems engineering talent in India

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID :  4263321435

As the Sr. Manager of Marketplace Operations, you will own the end-to-end "Order-to-Cash" (OTC) strategy for MongoDB’s most critical growth engine. You are a "manager of managers," tasked with unifying the billing and collections functions into a single, high-efficiency Marketplace Center of Excellence.

You will own the daily financial operations of MongoDB’s cloud marketplace business across AWS, Azure, and GCP. Ensure seamless integration between partner portals and internal finance systems while safeguarding transaction accuracy, revenue integrity, and operational continuity. Proactively identify risks and implement scalable solutions as transaction volumes grow.

Based in our Gurugram office, you will sit at the intersection of Finance, Sales Operations, and Cloud Engineering. You aren't just managing a ledger; you are managing the financial health of our most critical growth channel, ensuring that high-volume marketplace transactions are billed accurately and collected with surgical precision.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What You’ll Do

• Strategic Leadership: Define the vision and operational roadmap for the Global Marketplace Finance team, ensuring that billing accuracy and collection velocity keep pace with our hyper-growth
• Oversee Marketplace Billing Operations: Lead the team responsible for the complex "Top of Funnel" financial activities. This includes ensuring the integrity of usage-based metering, validating private offer contracts, and managing the monthly invoicing cycle across all major cloud hyperscalers to prevent revenue leakage
• Oversee Marketplace Collections & Cash Application: Direct the strategy for the "Downstream" financial cycle. You will be responsible for the timely recovery of marketplace payouts and the surgical application of cash from AWS, Azure, and GCP. This includes resolving high-level aging discrepancies and optimizing the reconciliation between partner reports and our internal subledger
• Oversee Marketplace Fee Logic: Standardize the reconciliation logic for 'Net-to-Gross' cash application. Ensure marketplace fees are accurately tracked
• Architecture & Scalability: Design and implement scalable workflows that bridge the gap between hyperscaler portals and our internal ERP (NetSuite) and CRM (Salesforce). Also Includes the processing and handling of complex third (3rd) party reseller deals
• Support the development and operationalization of new business models: Partner with Product, Sales, and Finance to ensure offerings are scalable, compliant, and revenue-ready (e.g., enabling new partner and marketplace offerings)
• High-Stakes Stakeholder Management: Act as the primary Finance point of contact for Cloud Alliance and Sales leadership. Represent Marketplace Finance in quarterly business reviews and strategic project steering committees
• Process Transformation: Identify automation opportunities within the "Lead-to-Cash" journey. Partner with Business Systems to eliminate manual interventions in the reconciliation and payout process
• Audit & Governance: Serve as the final authority on SOX controls and compliance for marketplace revenue, ensuring all activities are audit-ready and adhere to global revenue recognition standards (ASC 606)
• Team Development: Recruit, mentor, and retain a world-class team in India. Foster a culture of "Make it Matter" and "Build Together," ensuring your managers have the tools to lead their respective sub-functions effectively

What You’ll Need

• Experience: 12+ years in Finance Operations or Revenue Ops, with at least 5 years in a second-line management role (managing other managers)
• Marketplace Expertise: Deep knowledge of the cloud marketplace "Merchant of Record" model and hyperscaler fee structures
• Technical Vision: Proven ability to oversee complex system integrations (NetSuite, Salesforce, and automated Cash App tools)
• Analytical Mindset: Comfortable using data to identify trends in revenue leakage or collection bottlenecks
• Executive Presence: Ability to simplify complex financial operations for C-suite stakeholders and global partners

Success Measures (The MongoDB Way)

• In 3 Months: Conduct a full "health check" of current Marketplace Billing and AR processes and establish strong working relationships with your reporting managers
• In 6 Months: Successfully implement an automation that reduces the month-end close cycle for marketplace revenue by at least two days
• In 12 Months: Build a self-sustaining Marketplace hub in Gurugram capable of supporting 2x transaction volume with high accuracy and minimal headcount growth

Why Join Us?

• Global Impact: Lead the finance strategy for the fastest-growing part of a public tech giant
• People First: 20 weeks of fully-paid gender-neutral parental leave and industry-leading benefits in India
• Innovation: We don't just follow industry standards; we set them

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273401518

We're building a new product team in India to help shape how customers build, deploy, and operate AI applications on MongoDB. This is an early hire on a growing team—you'll join while the team is still taking shape, with the opportunity to have real impact from the start.

You'll report to a Director of Product Management based in Europe, working async-first with partners across India, EMEA, and North America. The engineering team in India is being built in parallel, so you'll be working closely with engineers from the early days of the team.

We are looking to speak to candidates based in Gurugram for our hybrid working model.

What you'll own

You'll be the end-to-end owner for a core area of our AI application platform—from discovery and vision through roadmap, delivery, and iteration. This is a senior individual contributor role where you lead through ownership, expertise, and cross-functional influence.

Day to day, that means:

• Defining product strategy and roadmap for your area, aligned with MongoDB's broader AI strategy and business goals
• Talking to customers — from AI-native startups to large enterprises — to understand how they build and deploy AI applications, where they struggle, and what MongoDB should do about it
• Writing clear product narratives, memos, and specs that align stakeholders, clarify trade-offs, to guide conversations with engineering, design, product marketing, etc
• Partnering with cross-functional stakeholders—including Engineering, Design, Product Marketing, Partners, Sales, and Developer Relations—to scope, prioritize, and ship, balancing experimentation with reliability and scale, and driving positioning, launches, and enablement
• Identifying new opportunities autonomously—spotting gaps, shaping problem spaces, researching industry trends and running discovery sessions with customers
• Define and own clear success metrics for your area and use them to prioritize, make trade-offs and communicate impact

You'll develop deep expertise in how companies build AI applications — including agentic workflows, retrieval and memory, evaluation, observability, and deployment patterns.

How we work

• Async-first. Documentation and written communication are how decisions travel across time zones
• Sync when it makes sense. When we need to discuss something live, we hop on a call to unbundle issues together
• In-person when it matters. The team gets together periodically for planning, relationship-building, and the kind of work that's better done face to face

What you'll bring

• 5+ years in product management (or equivalent) building platforms, infrastructure, or developer-facing products — ideally in cloud, data, or AI
• Proven end-to-end ownership of a product area: from framing the problem and vision through roadmap, execution, launch, and iteration
• Customer obsession: you're comfortable running discovery calls, digging into workflows, and turning messy feedback into clear product decisions
• Strong written and live communication: clear docs, productive meetings, confident stakeholder presentations. This matters more in an async, distributed team — writing is how you lead
• Technical depth sufficient to collaborate with senior engineers on distributed systems, cloud services, and AI/ML tooling, and to ask good questions when something is unclear
• Curiosity about AI: you follow how companies are building AI applications — agents, orchestration frameworks, RAG, fine-tuning, or other emerging patterns
• Comfort with ambiguity: you help define the problem, the success metrics, and the path forward. In an early-stage team, this is the job

Bonus points

• Experience building developer tools, AI platforms, or MLOps/LLMOps products.
• Engineering background or deep experience partnering with engineering on technical products.
• Experience with enterprise customers on mission-critical workloads.
• Comfort using AI tools (e.g., Claude, Gemini, Figma Make) to move faster and amplify impact.

How we'll measure success (30/60/90 days)

We need someone who can onboard quickly and start driving impact early.

In your first 30 days, you will:

• Ramp up on MongoDB products, AI application patterns, and how our teams work
• Shadow customer calls and internal forums to learn current strategy, open questions, and key stakeholders
• Produce a clear written overview of your product area: current state, key bets, and known gaps

By 60 days, you will:

• Take ownership of a set of customer relationships and run your own discovery conversations each week
• Own and socialize an initial strategy and roadmap proposal for your area, with clear problem statements and success metrics
• Partner with engineering and design to shape and drive at least one scoped initiative into execution

By 90 days, you will:

• Be the go-to owner for your product area, driving prioritization and day-to-day decision-making across functions
• Lead customer- and data-informed iterations on what you’ve shipped, adjusting the roadmap based on what you’re learning
• Contribute to the broader AI application platform strategy with perspectives from your domain, customers, and the field

Why this role

MongoDB is one of the most widely adopted database platforms in the world, used by tens of thousands of customers — including much of the Fortune 100 and a fast-growing set of AI-native startups. Our cloud platform, Atlas, runs across AWS, Google Cloud, and Azure.

This role puts you at the center of how MongoDB powers AI applications at scale. You’ll own a critical slice of that story, from strategy through delivery and adoption.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We are seeking a Senior Technical Program Manager (TPM) to join our growing Gurugram Products & Technology team to devise, implement and improve processes (and associated tools) and apply technical judgement to help MongoDB engineers succeed in building and delivering a new platform we are building to make it easier for customers to build AI applications using MongoDB. 

As a Senior TPM on this new team, you will own processes across the engineering department, ensuring teams operate smoothly from idea to release and for every step in between. You will be working closely with Engineering and Product teams distributed in India, EMEA and US. You will be the owner of processes that ensure this critical team is able to seamlessly execute on their plans as they work closely with early customers on deployments. 

MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Work closely with and facilitate communication between research, product management, product engineering, product design peers as well as other teams within the company to define the first version and future evolution of the service 
• Communicate and facilitate resolution of potential issues as we become aware of them
• Act as a steward for the tools that power our engineering operations (including wiki, project management software, retrospective tools etc)
• Track and ensure success of engineering deliverables and release tasks
• Continually improve processes to ensure more efficient releases

Qualifications

• 4+ years experience of working in an Engineering organization with high scale cloud or multi-cloud software projects in a program / project management, development or administrative role
• Degree in Computer Science, Mathematics, Engineering, Statistics, related fields or equivalent industry experience
• Ability to maintain a strategic view of our software engineering process even while executing on the detailed tasks of day-to-day development
• Skilled at communicating with a diverse set of engineers, product managers, and leadership
• Hyper-organized and capable of juggling all of the data created by work across Core Engineering
• Knowledgeable of and experienced with implementing agile/Scrum best practices
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Experienced in successfully delivering complex cross-functional projects
• Able to appreciate the engineering concepts being discussed, allowing them to facilitate discussion and flesh out the details required to ensure successful delivery
• Experienced in gathering process pain points from team members and stakeholders and devising improvements to address them
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Strong verbal and written technical communication skills, desire to collaborate with colleagues
• Eager to learn, with a strong technical background

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273354604

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software.

The IT Go-to-Market organization is looking for a seasoned Staff Technical Program Manager to help drive technology initiatives that support Sales, Marketing, and deal strategy with a strong emphasis on high-impact Cross functional GTM and AI initiatives. The team partners closely with Go-to-Market leaders to enable revenue growth, improve seller and marketer productivity, and accelerate deal execution through scalable, data-driven solutions.

We are looking to speak to candidates who are based in Gurugram / Bengaluru for our hybrid working model.

Position Expectations

• Proactively keep stakeholders informed, connect inputs across documents and workstreams, identify gaps, and clearly articulate risks, tradeoffs, and recommendations
• Demonstrate expertise in creating concise briefs and presentations tailored to stakeholder needs, enabling effective decision-making at all level
• Excel at tracking workstreams, managing dependencies, and driving tasks to closure, ensuring accountability and timely delivery
• Lead the planning and execution of large, cross-functional programs, including pilots, go-live readiness, enablement, and post-launch stabilization
• Leverage technical acumen and analytical skills to drive technical programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to technical program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with key stakeholder groups across the organization
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in a PMO and/or engineering organization leading complex cross-functional technical programs
• Experienced with 3+ years of IT and/or engineering background
• Proven experience managing large, complex, technology-enabled programs supporting Go-to-Market (GTM) stakeholders
• Strong understanding of GTM functions, CRM platforms, and Lead-to-Quote processes
• Demonstrated ability to work closely with Product Managers and engineering teams, with a solid grasp of the capabilities, workflows, and processes that drive engineering excellence and productivity
• Skilled at partnering with business stakeholders to break down engineering challenges and translate abstract goals into clear, actionable plans
• Capable of participating in product reviews and design discussions, effectively articulating trade-offs, decisions, outcomes, and next steps
• Adept in use of AI in Program management for reporting, task tracking and day to day operations
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Smartsheet PPM, GSuite etc)
• Familiar with MongoDB or a comparable technology

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263324264

Team Description

MongoDB seeks an experienced Lead Software Engineer to help level up TechOps and launch a new internal engineering team. This team will work alongside the Internal Engineering department, building enterprise-grade software to enable coworkers to be more effective and efficient. As a Lead Engineer, you’ll be both a contributing engineer and manager, guiding a team of software engineers while actively contributing to codebases that support internal tools and platforms.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Manage a team of 3-4 software engineers
• Facilitate planning, execution, and delivery of work for your team
• Balance hands-on engineering work with managerial responsibilities
• Collaborate with other leads to effectively prioritize your team’s work for maximum impact
• Work hand in hand with Product Development to continuously deliver value to internal customers
• Design and build internal tooling to improve efficiency and workflows
• Fix bugs and build features for internal platforms

Success Measures

• In three months, establish positive relationships with your direct reports, giving guidance on how to effectively get their jobs done and grow their performance
• In six months, enable your team to deliver high-quality software efficiently and consistently
• In six months, personally contribute to solving a majority of actionable bugs and building new internal features

Our ideal candidate

• Has 5-7 years of experience building software professionally
• Has 1-2 years managing software engineers
• Has experience with a modern programming language (Python, Go, Rust, etc.)
• Has excellent organizational and project management skills
• Cares deeply about coaching and developing teammates
• Is collaborative, detail-oriented, and passionate about developing usable software

Bonus Round

• Experience building full-stack applications, from front-end UIs to backend API handlers to DB migrations
• Knowledge of any of the following technologies: Next.js, FastAPI, React

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263338799

As a Senior Engagement Manager, Professional Services Sales, you will be a key leader within the Sales organization and work cross-functionally with the Application Modernization Platform (AMP), Professional Services (Delivery), and Customer Success organizations to drive professional services sales and subscription renewals. This is a quota carrying position.

We are looking to speak to candidates who are based in Bengaluru or Gurugram for our hybrid working model.

An ideal candidate will have

• A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
• 7+ years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
• Experience owning their own PS quota, pipeline generation, and forecasting
• An understanding of the intersection of AI & Modernization
• Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
• The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
• An ability to scope and estimate projects
• Ability to travel up to 20% of the time

Other helpful skills include

• Experience with delivery of professional services (ie. Project Manager/Consultant, Pre-Sales or Sales)
• General knowledge of Databases (RDBMS, SQL, NoSQL)
• Knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
• Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, Azure, GCP, Kubernetes, Openshift

What you’ll do at MongoDB

• Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies
• Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work (SOWs)
• Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB
• Have a solid sense of ownership, driving all deals or technical scoping from inception to closure
• Manage the Professional Services pipeline for bookings and revenue forecasts for your region
• Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks
• Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)
• Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
• Proactively seek opportunities to support and mentor other team members and share best practices
• Have situational awareness and react appropriately in group settings

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

As a Senior Service Manager, you will be a leader within our Platform Engineering team, taking ownership of the operational stability and resilience of the Anaplan platform. You will move beyond day-to-day execution to drive strategy and elevate team performance. Your impact will be defined by:

• Strategic Service Leadership:You will not only lead major incident response but also own the continuous improvement of our service management framework. This includes independently running service improvement plans, identifying and resolving systemic gaps in our processes, and using your in-depth understanding of our platform architecture to proactively prevent future incidents.
• Mentorship and Team Elevation:You will act as a subject matter expert and mentor, coaching peers and junior team members on ITIL/ITSM best practices, technical competencies, and process ownership. You will be responsible for coordinating team activities and ensuring the entire service management function operates effectively.
• Owning Critical Customer Escalations:You will serve as a key point of contact during high-stakes situations, taking ownership of customer escalations and representing Anaplan with authority and confidence on customer calls. This includes participating in a 24/7/365 on-call rotation for both primary incidents and secondary escalations.
• Leading Incident Management:You will command the end-to-end incident management lifecycle. This includes assessing and triaging technical events, managing communications during critical outages, and leading post-incident reviews (PIRs) to establish the root cause and prevent recurrence.
• Driving Proactive Improvement:You will move beyond reactive fixes by defining, documenting, and refining core service management processes based on ITIL/ITSM principles. By analyzing operational data for trends, you will proactively detect and prevent future problems, build a knowledge-sharing environment, and create service improvement plans.
• Serving as a Key Liaison:You will act as a crucial communication bridge between technical engineering teams, customer success departments, leadership, and customers. Your ability to provide clear, concise, and well-documented communications will be essential for managing expectations and ensuring compliance with customer Service Level Agreements (SLAs).

Your Qualifications

Essential

• 5+ years of proven experience in Major Incident Management, Problem Management, and Relationship Management.
• 5+ years of deep, practical experience working with ITIL principles and ITSM frameworks.
• ITIL v4 or v3 certification.
• A relevant university degree or equivalent professional industry experience.

Key Skills & Technologies

• Deep expertise in ITSM concepts and tooling, particularly the Atlassian suite (Jira Software, Jira Service Management, Confluence), Statuspage, and PagerDuty.
• Proven ability to lead projects, deliver service improvements, and mentor team members.
• Advanced problem-solving skills, with the ability to analyze complex situations with multiple variable factors and exercise sound judgment to drive resolution.
• Exceptional communication and stakeholder management skills, with the ability to own customer escalations and represent Anaplan effectively.

Desirable

• Project Management certification (e.g., Prince 2).
• Major Incident Management (MIM) Professional Level qualifications.
• Experience with Grafana, other incident management tools, or Configuration Management Databases (CMDBs).

About PayPay India Referral Hiring 

▼About PayPay India Referral Hiring 

At PayPay India, we are strengthening our referral hiring activities (hiring through referrals from employees)! To be eligible for this program, applications must be made based on referral from an acquaintance or a friend who is currently working for PayPay India or PayPay corporation in Japan.

If you can relate to the "PayPay 5 senses" which are important work values for PayPay group employees, you will surely enjoy working in this environment! Let's create the No. 1 fintech company together!

To apply for a job opening, please click on the “ENTRY” button on this page and fill in the necessary information. Our Hiring team will be in touch with you soon!

*1 To apply via this program, you need to fill in the name of the employee working at PayPay India Private Limited. or PayPay corporation in Japan. (the person who is referring you to the company).

*2 After your application is complete, we may ask the employee you have stated in the form to confirm whether or not he/she has introduced you to the job opening.

*3 This form must be completed by the applicant (no substitutions)

Current Job openings at PayPay India

1. Backend Engineer
2. Senior Backend Engineer
3. QA Engineer
4. Cloud Infrastructure Engineer (AI/ML Ops)
5. Cloud Infrastructure Engineer (K8 & NW Specialist)
6. Product Designer (UX/UI)
7. Site Reliability Engineer
8. Senior Product Manager (Anti-Fraud)

▼About PayPay India

Six elements for the ideal candidates at PayPay Group

▼Six elements for the ideal candidates at PayPay Group

【Unparalleled speed】
Discover for yourself the important things that need to be done and implement ways to reach the best results at the fastest speed possible for the organization.

【Commitment】
As a professional, commit to the growth and business goals of the organization and create impactful results by your ownership.

【Logical thinking】
Think logically and structurally to bring real communication.

【Curiosity and questioning mind】
Keep your curiosity about new things and your challenges along with a continuous questioning mind and enjoy such circumstances in a future-oriented manner.

【Problem solving】
Take a proper approach towards both explicit and potential business/organization challenges to lead solutions involving others.

【True opinion and communication skill】
Communicate your opinions to others in a flat manner to ensure mutual understanding and to keep things moving forward.

Working Conditions 

Employment Status

• Full Time

Office Location

• Gurugram (Wework)
  

  Remarks

  The development center requires you to work in the Gurugram office to establish the strong core team.
  Remote / Hybrid will be introduced once we have achieved the goal.

Work Hours

• In principle, 10:00am-6:45pm (actual working hours: 7h45m + 1h break)

Holidays

• Every Sat/Sun/National holidays/Company-designated Special days

Paid leave

• PL (Privilege leave), CL (Casual Leave), Other special leaves

Salary

• Annual salary paid in 12 installments (monthly)
  Based on skills, experience, and abilities

Hiring Process

・Application Review

・Coding-test

・ 1 - 3 Interviews (online)

* An aptitude test, code challenge (online) and some assignments, reference check may be happening depending on the positions you apply.
Those details will be explained after the application review.

Role Title: Automation & Solution Architect (GCB 4)

Function: Finance System Operations

Role Description:

Senior technical lead for Finance EUC automation scale-up. Accountable for end-to-end technical delivery across demand intake, requirements analysis, build & test, production deployment and RTB change management. Provides consultative input during opportunity scoping, ensuring solutions are feasible and aligned to IT-governed platforms (e.g., Alteryx/ADM) and established controls/guardrails. Leads technical documentation, testing evidence aligned to agreed closure criteria, and supports controlled releases. Partners with Finance Domain BA, POD Lead and platform support to ensure stable, supportable automation.

Skills / Knowledge / Experience:

• Lead & Design automation for EUC (End User Computing) remediation, using AI workflow automation to reduce operational risk, improve control compliance, and accelerate remediation at scale.
• Act as Solution Architect for the end-to-end remediation across Python & Alteryx / FRAME platform, aligning delivery to risk, control, and technology standards.
• Knowledge of Finance process landscape & core systems
• Identify and prioritize EUC remediation opportunities and translate them into an automation roadmap
• Design and deliver AI-assisted remediation capabilities with prompt engineering
• Build automation pipelines to streamline discovery, assessment, remediation tracking, and evidence generation.
• Define human-in-the-loop operating model for AI outputs (review, approval, exception handling) to ensure accountable decision-making
• Familiarity with Python, IT-managed automation platforms e.g., Alteryx
• Experienced in managing end-to-end Testing lifecycle i.e., Unit Testing, SIT, UAT
• Strong in Stakeholder management
• Agile Scrum Master, SAFe, and Project Manager skills set are desirable

Job Title: Finance SME

We are looking for a Solutions Engineer – Lead Engineer to join our Corporate Technology team. As a Solutions Engineer, you will be expected to leverage your extensive experience and technical expertise to design, implement, and optimize Windows-based solutions in enterprise environments.

What You'll Do:

• Architectural Design: Lead the design and development of complex solutions, ensuring alignment with business objectives and architectural principles.
• AI observability for platforms and assistants. Instrument agents and automations with metrics for accuracy, drift, latency, containment, and user satisfaction; wire dashboards (Grafana/ELK) and feedback loops into CI/CD so models and prompts improve continuously—consistent with the JD’s observability focus
• Technical Leadership: Provide guidance and mentorship to engineering teams in the implementation of Windows-based solutions, ensuring best practices and adherence to industry standards.
• Solution Development: Collaborate with cross-functional teams to translate business requirements into scalable and secure Windows architectures, integrating with existing systems and technologies.
• Technology Evaluation: Research and evaluate emerging technologies and tools, recommending innovative solutions to enhance system performance, reliability, and security.
• Risk Management: Identify and mitigate risks associated with Windows-based solutions, ensuring compliance with regulatory requirements and security standards.
• Troubleshooting and Optimization: Investigate and resolve complex technical issues related to Windows infrastructure, optimizing performance, and minimizing downtime.
• Automation and DevOps: Knowledge of Gitops, Scripting and automation would be an essential part of the role. Knowledge of writing automations in either PowerShell/Python would be a mandatory requirement for this role.

What You’ll Need:

• 6+ years architecting and implementing enterprise infrastructure solutions with a proven track record of designing scalable, resilient, and secure systems including integration with Windows and cloud platforms.
• Expertise in Windows Server, Active Directory, Microsoft Azure/AWS virtualization (EC2, Azure VMs, Azure Virtual Desktop), and Microsoft Defender. Knowledge of macOS integration with enterprise identity platforms (Active Directory, Azure AD, Okta), including single sign-on (SSO) and federated authentication. Ability to design and optimize multi-platform architectures (Windows, macOS, Linux) for scalability, resilience, and security.
• Proficiency with Microsoft Intune for endpoint management (MDM/MAM) and understanding of hybrid architecture and cloud shared responsibility model. Proficiency in macOS device management using tools such as Jamf Pro, Kandji, or Apple Business Manager, including MDM/MAM strategies for hybrid and multi-platform environments. Experience with automation and scripting on macOS (e.g., Bash, Zsh, AppleScript, Python), enabling workflow optimization and cross-platform orchestration
• Strong troubleshooting skills for macOS infrastructure, including performance optimization, incident response, and root cause analysis.
• PowerShell and Python coding/scripting capabilities for automation and workflow development
• Experience with GitOps, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, ARM templates)
• Proficiency in cloud-native and multi-cloud architectures (Kubernetes, Docker, serverless)
• Familiarity with observability and monitoring platforms (Prometheus, Grafana, ELK stack) and AI-driven automation
• Familiarity with Exchange Online, SharePoint, Microsoft Power Platform would be a plus
• Experience implementing zero trust solutions (Zscaler, CrowdStrike) would be a plus
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, MCSE: Core Infrastructure, or AWS Solutions Architect would be a plus
• Good to have exposure with AI/ML integration, data analytics, and automation in enterprise environments.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Key Responsibilities

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence.
• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy.
• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP).
• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance.
• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions.
• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities.
• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions.

Required Qualifications

• Strong understanding or experience leading AI/ML teams in a SaaS or enterprise software environment.
• Deep expertise in time series forecasting and machine learning.
• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP).
• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures.
• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns.
• Experience with agentic frameworks and autonomous agent architectures.
• Proficiency in Python and modern software development practices (testing, code review, CI/CD).
• Proven track record of delivering complex technical projects on time with high quality.
• Excellent communication, collaboration, and stakeholder management skills.
• Track record of delivering impactful AI solutions in a fast-paced, agile environment.

Preferred Qualifications

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field.
• Experience with large-scale data processing frameworks like Spark.
• Familiarity with the challenges of applying AI in enterprise planning or financial domains.
• A portfolio of published research or contributions to open-source AI projects.

What Makes This Role Exciting

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry.

Location: Gurugram, Haryana (in office, 5 days a week)

About Us:

Sauce Labs is the world's largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world's top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com.

The Role:

As a Senior Product Designer, you'll join a small, generalist design team where each designer is co-responsible for the strategy and success of their product area, in close partnership with their PM and engineering manager. Your specific area will be scoped after you join, based on portfolio priorities and where your strengths add the most leverage.

You'll design for a technical audience of QA engineers, SDETs, and developers, building the tools that help the world's largest enterprises ship outstanding software experiences to their own customers. Alongside the rest of the team, you'll lean into agentic design. That means using AI tools deeply in your own day-to-day work, and designing AI capabilities into the Sauce Labs platform itself.

Working with cross-functional product management and engineering partners, you will:

• Drive product strategy in your area jointly with your PM and engineering manager.
• Translate complex user problems into intuitive design solutions.
• Lead design execution end-to-end, from research and ideation through high-fidelity launch and iterative improvement.

This is an opportunity to make a significant impact by directly influencing the direction and success of a critical product area.

About You:

You're a strategic and hands-on UX generalist comfortable across discovery, research, interaction, and visual design. You bring years of senior-level experience and you actively use AI in your own design practice. None of the best designers have AI all figured out yet, but you should already be in the work. You're as interested in using AI tools in your day-to-day as you are in designing AI capabilities into the products themselves.

You Likely Have:

• Years of senior-IC design experience for technical audiences such as developers, QA engineers, and SDETs.
• Hands-on fluency with AI tools across research synthesis, ideation, prototyping, and agentic workflows, plus a clear point of view about how AI should appear in the product UX itself.
• Demonstrated end-to-end ownership of a product or major product area, including co-owning the strategy alongside your PM and engineering manager.
• High agency on a distributed, async-heavy team, where you're a self-starter who communicates proactively so collaborators and managers always know where things stand.

Responsibilities:

As a Senior Product Designer, you will have a direct impact on our product and design practice. You will:

End-to-End Design Ownership

• Lead the full design lifecycle for your product area, from research and strategy through high-fidelity design and post-launch iteration. Co-own product strategy with your PM and engineering manager.
• Conduct user research to uncover deep insights into user needs, behaviors, and motivations. Translate these findings into actionable product recommendations and elegant solutions.
• Design and prototype detailed user flows, mockups, and interactive prototypes to effectively communicate and validate design concepts.
• Design AI capabilities into the Sauce Labs platform itself. Partner with engineering on feasibility, functionality and implementation. 

Cross-Functional Collaboration

• Partner closely with Product Management and Engineering to define product strategy and deliver on both user and business goals.
• Be the voice of the user, clearly articulating design rationale and managing feedback cycles with key stakeholders throughout the discovery and development process.
• Leverage data and analytics to inform design decisions and strategically prioritize improvements for the overall product experience.

Design Craft & Team Leadership

• Champion and contribute to our design system, ensuring consistency, scalability, and adherence to best practices and accessibility standards.
• Proactively identify opportunities to improve workflows and processes, leading initiatives to enhance efficiency and quality.
• Provide constructive feedback, and contribute to the growth and visibility of the design team.
• Stay current with how AI is changing both design tools and product UX, and bring those insights back to the team.

Required Skills:

Core Expertise

• 5+ years of experience in product design, with a strong portfolio showcasing successful, user-centered design solutions for complex applications.
• A deep understanding of UX, visual, and interaction design principles, with a proven ability to apply them to solve business and user problems.
• Proficiency in Figma and other industry-standard design tools.
• Demonstrated fluency with AI tools as part of your day-to-day design practice.

Research & Collaboration

• Proven ability to plan and execute both qualitative and quantitative user research to generate actionable insights that inform design decisions.
• Excellent written and verbal communication skills, with the ability to influence and collaborate effectively with diverse stakeholders across all levels.
• Experience in workshop facilitation in both a remote and in person environment
• Familiarity with the software development lifecycle and Agile methodologies (e.g., Scrum, Kanban). Understanding front-end technologies like HTML, CSS, and JavaScript is a plus.

Personal & Professional Attributes

• High agency on a distributed team. A proactive communicator who keeps collaborators informed without being asked, and a self-starter who unblocks themselves when partners are offline.
• Meticulous attention to detail that results in a polished and high-quality final product.
• Bachelor's degree in a design-related field or equivalent practical work experience.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employee and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.

Reports To

Director, Embedded Software 

What You Will Be Doing

As the Embedded Software Manager, you will lead a team of team leads and developers.   
 
Responsibilities: 
 

• Lead the design and development of our cloud-connected embedded systems; the team develops system software for application development, system integration, user interfaces, and cloud based management 

• Manage team of engineers who are designing new products and supporting our existing installed product base  

• Collaborate with members of the firmware, cloud, hardware, mechanical, regulatory, test, product and support teams during product design and implementation 

• Work closely with the SQA team to build out our automated testing infrastructure  

• Evangelize and promote engineering best practices by actively reviewing software code, design and architecture, code metrics 

• Coordinate software delivery schedules and drive teams to meet committed delivery dates  

• Recruit top engineering talent 

• Lead, coach and mentor direct reports to foster personal growth and teamwork  

• Maintain and foster a collaborative and challenging work environment 

What You Will Bring to ChargePoint

• A proven track record of leading teams that deliver cloud‑connected embedded software on commercial and industrial hardware at scale. 

•  Strong system‑level architectural judgment, with the ability to make critical design decisions and own delivery from concept through deployment and long‑term support. 

•  Deep technical expertise in Linux‑based embedded systems, including expert‑level C/C++ development and practical use of Python for automation and tooling. 

•  Experienced people leadership (5+ years), with a demonstrated ability to build, mentor, and retain high‑performing engineering teams while fostering a culture of quality, ownership, and collaboration. 

•  Hands‑on experience with embedded Linux platforms and BSPs, modern build systems, and production debugging in complex, field‑deployed environments. 

•  A strong appreciation for secure, connected systems, including cloud integration, networking, and industry‑grade security practices. 

•  A collaborative, cross‑functional approach—successfully partnering with cloud, hardware, QA, compliance, product, and support teams to deliver robust end‑to‑end solutions. 

•  Commitment to engineering excellence, including code quality, automated testing, scalable architectures, and predictable exAs the Embedded Software Manager, you will lead a team of team leads and developers.   

Requirements

• Demonstrated ability to deliver and support cloud-connected software running on commercial/industrial hardware  

• Demonstrated ability and inclination to make critical system-level design decisions and drive projects from start to finish  

• 5+ years managing a software development team  

• 7+ years of experience in developing embedded system products using C/C++, Python  

• Expert-level C/C++ coding in a Linux environment  
• BS in Computer Science or equivalent 

Preferred 

• Experience with Linux BSP platform including, file systems (ext4, UBIFS, JFFS2), sound system, and connected IoT systems, system software  

• Experience in asynchronous event driven architecture and developing scalable and latency-optimized distributed application services  

• Experience in PCI-DSS compliance secured cloud connectivity applications using HTTPS, Websockets, JSON, XML, Efficient Extensible Interchange (EXI), protobuf, openssl, IPSec, VPN, MAC filters, and network firewalls  

• Familiarity with embedded build environments - Yocto, buildroot, GCC, toolchain, Make, CMake, git, gdb, core dumps  

• Exposure in connectivity architecture using Wireless (Cellular, Wi-Fi, Bluetooth and NFC), and wired (Ethernet, CAN) interfaces a plus 

• Working with EV / EVSE products is a big plus 

Location

Gurgaon, India

Location Details: Gurgaon, India

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

What you'll get to do...

• Own lifecycle email campaigns end‑to‑end, setting strategy and acting as a thought partner to define objectives, target audiences, segmentation, and messaging 
• Lead brief development, copywriting, and creative direction, and drive execution across build, QA, launch, and post‑campaign analysis for continuous optimization 
• Build and deploy campaigns in SFMC, including data extensions, dynamic/ personalized content, and basic automations
• Use basic SQL to define, validate, suppress, and measure audiences, ensuring accurate targeting and measurement readiness 
• Partner closely with Product, PMM/GTM, Design, Analytics, and Engineering to translate business goals into effective briefs, launches, performance insights, and an experimentation roadmap 

Your experience should include...

• 6+ years of experience in email/ lifecycle marketing, building campaigns from the ground up using a marketing automation platform (preferably Salesforce Marketing Cloud) for US audiences
• Proven end‑to‑end ownership from concept to launch (brief → copy/creative → build → QA → deploy), with strong project management and stakeholder communication skills 
• Strong copywriting, creative direction, and lifecycle marketing strategy mindset to deliver high‑quality, high‑performing email campaigns 
• Working knowledge of SQL for audience selection and validation (joins, aggregations, suppression, data QA) 
• Analytical and experiment‑minded, with the ability to define success metrics, interpret results (conversion, revenue, retention, CTR, deliverability), and turn insights into clear actions 

You might also have...

• Experience in MessageGears
• Experience in the payment processing or e-commerce industry

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Location Details: Gurugram

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join our Team

If you are passionate about machine learning and want to make a difference for millions of small businesses, join our DnAI (Data and Artificial Intelligence) team at GoDaddy as a Senior Machine Learning Scientist. You will have the opportunity to build cutting-edge machine learning models and Generative AI solutions to build intelligent software that delight our customers. You will work with highly skilled engineers in building comprehensive solutions to challenging business problems in customer experience, personalization; as well as solve technical problems in model evaluation, simulation and more.

What you'll get to do...

• Develop and implement advanced machine learning algorithms. 
• Build Intelligent Software using Large Language Models (AI Agents). 
• Design and refine ML models to enhance their performance, scalability, and robustness. 
• Assess, design and curate comprehensive evaluations for open-ended GenerativeAI problems. 
• Collaborate with cross-functional teams to integrate ML solutions within broader product and platform initiatives. 
• Drive the exploration and adoption of cutting-edge ML technologies to maintain our competitive edge in the industry. 

Your experience should include...

• 6+ years of overall experience in machine learning related roles.
• Strong knowledge of machine learning algorithms, tools, and techniques, such as supervised and unsupervised learning, deep learning, computer vision, natural language processing, etc. 
• Familiarity with AI assisted coding tools like Cursor, Claude Code or VS Code. 
• Proficient in Python programming language with familiarity with software engineering best practices, such as version control, code review, CI/CD, etc. 
• Proficiency with prompt engineering and large language models (LLM) and Natural Language Processing (NLP).

You might also have...

• Experience building conversational systems. 
• Experience in designing comprehensive evaluations and verification methods. 
• Proficiency in Typescript is a plus.

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

As a Social Media Analyst you will be a strategic researcher who uses social data to translate real time and long-term shifts in the perception of Safety, Support and user experiences, and evolving user behaviors into high-level synthesis and escalations that informs Roblox's immediate response and long-term plan and product roadmap. You will leverage sophisticated investigation skills to validate trends online and translate them into meaningful, actionable insights. 

This role will report directly to the Senior Manager, Support Operations and is a full time hybrid position based in our Gurugram, India offices.

Shift: 2pm-10:30pm IST (Cabs will be provided)

You Will:

• Provide Deep-Dive Analysis: Move beyond engagement metrics to perform deep-dive research into specific audience segments 
• Long-term Sentiment Mapping: Track the evolution of platform sentiment over months and years, identifying the root causes of major shifts in user trust or affinity.
• Real-Time Monitoring & Signal Detection: Continuously monitor social platforms, forums, and influential voices for Roblox, our executive leadership, and emerging platform trends.
• Trend Forecasting: Use predictive modeling and social signal detection to forecast "the next big thing" in digital play and social interaction.
• Turn insights into action: by building formalized and detailed analysis into trends, escalations and user behavior on social media and escalating to internal stakeholders to do more detailed, on platform analysis.
• Feature Feedback Loops: Synthesize community feedback into structured "Insights Reports" for Product and Engineering teams to help prioritize the development of new platform features or to iterate and improve on existing.
• Reporting & Strategic Coordination: Develop and maintain digestible dashboards and trackers using data visualization tools to support editorial and leadership teams.
• Advanced Querying: Build and refine complex Boolean queries and "topic clusters" to capture nuanced conversations across fragmented digital spaces.

You Have:

• 5+ years of experience in a fast-paced technology company, with a focus on customer support or social media operations.
• 5+ years of experience leveraging social media and web based content for trends, analysis and insight to enable and inform internal stakeholders.
• A proven track record of supporting complex, cross-functional programs.
• Expertise in social media listening and support tools, with the ability to create clear reporting, actionable insights, and effective escalation paths.
• Experience working with online communities and a strong understanding of how to align on requirements with other operational teams.
• A comprehensive understanding of internal escalations, crisis management and customer experience principles.
• The ability to thrive in a dynamic, high-growth environment and drive results.

The Trust & Safety Operations team safeguards Roblox’s community and creators. Within this organization, our IP and Legal Compliance Operations teams are dedicated to protecting Intellectual Property, ensuring strict regulatory compliance, and facilitating a safe, fair environment for rights holders, developers, and users. We scale Operations and elevate our users’ experience through a multi‑year vision, rigorous execution, and data‑driven decision making.

You will be reporting to the Manager Data Operations and act as the data SME for both IP and Compliance Operations, working closely with other domain-specific data analysts on the team. This position is critical to understanding, optimizing, and reporting on the operational performance of our Intellectual Property enforcement and our Legal Compliance workflows.

You Will:

• Own the analysis and reporting for both Intellectual Property Operations and broader Legal Compliance Workflows. Deliver recurring KPI packs for senior leadership across Safety, Legal, and Developer Relations partners.
• Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact.
• Collaborate with Data Science, IP Product, Policy, and Operations teams to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence in both IP protection and compliance obligations.
• Design, build, and maintain advanced operational reports and dashboards, delivering critical insights on IP enforcement and overall compliance health to senior-level management and cross-functional stakeholders across Operations, Legal, Product, and Engineering.
• Select and apply the most appropriate analytical methods to assess both IP operations and Legal Compliance programs, extract relevant data, and derive actionable insights to ensure we meet all of Roblox's legal and regulatory obligations efficiently and accurately.
• Monitor industry trends in digital rights management, regulatory compliance frameworks, and analytical best practices; incorporate them into our operational data strategies and tooling.

You Have:

• 7+ years of experience in a professional setting, with demonstrated experience in quantitative analysis and complex program management.
• Domain Knowledge: Good understanding of intellectual property operations (like copyrights, trademarks, and Digital Rights Management) and legal compliance processes (such as regulatory response SLAs, privacy operations, or law enforcement guidelines) in the tech industry—either through hands-on experience or by working closely on cross-functional projects.
• Technical Proficiency: Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable.
• Cross-Functional Leadership: Proven ability to work effectively with cross-functional teams (specifically Legal, Product, Engineering, and frontline IP/Compliance Operations) to drive strategic initiatives.
• Problem Solving: Strong analytical skills with a track record of using data to inform decision-making, optimize complex workflows, and solve operational bottlenecks.
• Business Acumen: Deep understanding of business operations and the ability to align data strategies with strict legal, regulatory, and IP business objectives.
• Expertise in consulting with stakeholders and managing complex projects from inception to completion.
• Strong multitasking and time management skills to balance the distinct needs of IP operations and Compliance operations.
• Minimum of a Bachelor’s degree in a technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS or equivalent experience

As the Lead for Proactive Moderation Operations, you will own daily operations for our proactive human moderation efforts. You will be Roblox’s subject matter expert for proactive moderation tooling and processes, as well as interpreting grey area policies and detecting/moderating new abuse trends. You will lead a team of content investigators to apply rapid and accurate labels, serving as an expert judge weighing tradeoffs between false positive rates, speed, and urgency. You will work with our moderation team to understand bugs, feature limitations, and feature requests to improve overall operations. 

You will report to the Senior Manager, Moderation Operations.

You Will:

• Lead proactive moderation operations to systematically de-risk Roblox; manage and refine the workflows for our content safety moderation response teams to ensure timely and effective moderation of user-generated content
• Serve as the top subject matter expert for proactive tooling and processes
• Manage a team of content reviewers and work closely with 3rd parties to conduct effective, metrics-driven, content moderation
• Proactively hunt for threats and undetected abuse by leveraging internal data sets, open-source intelligence, and third-parties
• Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
• Ensure that your team is meeting performance metrics; define goals and provide coaching as required
• Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
• This role requires on-call work at weekends on a rotational basis
• This role involves exposure to graphic and/or objectionable content

You Have:

• Bachelor's degree in business, operations, or a related field
• 5 years of experience in operations management or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 1-2 years managing a team, demonstrating an ability to hire and manage a team
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

As the Manager of Moderation Escalations, you will architect a world-class global safety program from the ground up. Leading systems and a specialized team that didn't exist two years ago, you’ll hire and mentor specialists to transform escalations into strategic insights and defect reduction initiatives. Partnering with Global Product, Engineering, and Policy, you’ll drive industry-leading responses while serving as the senior moderation lead and mentor for our India organization.

You Will:

• Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
• Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
• Recruit, hire, and lead a specialized team of Moderation Escalation Specialists, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.
• Partner deeply with Product and Engineering to improve investigation tooling and safety systems, ensuring our technical infrastructure keeps pace with emerging global risks
• Ensure industry-leading response times and high-quality resolutions for complex safety incidents, maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• Serve as the senior Moderation lead in our India office, providing strategic guidance, mentorship, and a unified voice for the local moderation organization.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work at weekends on a rotational basis.
• This role involves exposure to graphic and/or objectionable content.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

As the Manager of Support Escalations, you will build on a world-class internal escalations team. Leveraging existing vendor expertise and internal systems, you’ll be setting the tone and voice for how we engage with our internal customers. From building policies and procedures for sensitive escalations, to establishing routines on data collection and insights sharing, this role will be pivotal to our growing support ecosystem. We’re not talking about your everyday account issues. You’ll be working with product, legal, developer relations and legal to support the highest profile cases that come through. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that.

You will report to the Trust and Safety Operations Manager.

You Will: 

• Build upon and drive a world-class internal escalations and insights program, evolving our escalation systems and engagement methods. 
• Transition the program from transactional response to proactive prevention by identifying root causes of support and economy errors and partnering with cross-functional teams to implement systemic fixes.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging trends and the effectiveness of our current policies.
• Partner with Product Support Managers to brainstorm and implement new policies and procedures across support operations derived from internal escalation insights. 
• Ensure industry-leading response times and high-quality resolutions for complex escalations maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work and weekends on a rotational basis.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations leadership role focused on executive, legal, financial or high impact internal escalations.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Product Support Specialist on our Safety Ops Team, you’ll be focused on Escalations, Product Reliability, Process Improvement and Design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality.

Additionally, you will serve as a product expert working closely with the PSM team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. 

You Will:

• Coordinate and lead incident response activities for critical and high-severity issues, assemble and manage incident response teams, including representatives from Engineering, Product, and other relevant teams along with assessing incident impact and determining severity levels.
• Take ownership of technical escalations and high-priority incidents related to Roblox Trust & Safety Global Scaled Operations, customers, internal escalations, and high priority BPO agent escalations.
• Proactively identify opportunities to improve support processes, enhance agent efficiency, reduce operating costs, and improve overall customer satisfaction.
• Collaborate with Knowledge Management and Training teams to develop and maintain documentation, training materials, and best practices based on issue trends and resolutions.
• Work with Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures.
• Contribute to the successful launch of new support streams and initiatives by providing subject matter expertise and process guidance.

You Have:

• 3+ years of experience in a technical support, product support, or related role. Experience in leveraging SQL or Python to problem solve and dashboard can be a plus.
• Strong understanding of customer support principles, methodologies, and best practices.
• Excellent analytical, problem-solving, and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams, build relationships, and influence stakeholders.
• Experience with data analysis, reporting, and identifying trends to drive process improvements.
• Familiarity with support ticketing systems, CRM tools, and other relevant support technologies.
• Must be willing to participate in on-call support for incident management issues.

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.
• Data-Driven: Uses data to identify trends, measure results, and drive decision-making

About the Role 

Anaplan is on a mission to revolutionize business planning by connecting organizations and people to make better, faster decisions. We are seeking a visionary Senior Manager for AI Engineering to lead our talented team in building the next generation of intelligent planning solutions. This is a critical leadership role where you will drive the technical strategy and execution for AI/ML initiatives, directly impacting Anaplan’s product and our customers' success. You will be at the forefront of integrating cutting-edge AI, from time series forecasting to generative and agentic AI, into our market-leading platform. 

Key Responsibilities 

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence. 

• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy. 

• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance. 

• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions. 

• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities. 

• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions. 

Required Qualifications 

• Proven experience leading AI/ML teams in a SaaS or enterprise software environment. 

• Deep expertise in time series forecasting and machine learning. 

• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures. 

• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns. 

• Experience with agentic frameworks and autonomous agent architectures. 

• Proficiency in Python and modern software development practices (testing, code review, CI/CD). 

• Proven track record of delivering complex technical projects on time with high quality. 

• Excellent communication, collaboration, and stakeholder management skills. 

• Track record of delivering impactful AI solutions in a fast-paced, agile environment. 

Preferred Qualifications 

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field. 

• Experience with large-scale data processing frameworks like Spark. 

• Familiarity with the challenges of applying AI in enterprise planning or financial domains. 

• A portfolio of published research or contributions to open-source AI projects. 
• 10 Years +

What Makes This Role Exciting 

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry. 

Responsibilities:
• Stakeholder management & requirements gathering on various implementation projects related 
to performance attribution, work as a primary SME.
• Conduct comprehensive discovery sessions with stakeholders to understand investment 
strategies, measurement needs, attribution requirements, and reporting workflows.
• Play key role in defining success criteria for the end-to-end implementation related to 
performance attribution solutions.
• Contribute to documenting detailed business requirements for performance calculations, 
attribution models, and reporting frameworks.
• Ensure all performance reporting adheres to industry standards and regulatory requirements, 
such as the Global Investment Performance Standards (GIPS)
• Translate complex requirements into actionable specifications for implementation teams.
• Work closely with Arcesium product management and engineering to ensure platform 
compatibility and data flow.
• Develop user documentation, process guides, and best practice materials.

Requirements:
• 6-12 years of experience in investment performance measurement, attribution analysis, or 
related buy-side operations roles
• Deep expertise in performance calculation methodologies (TWR, MWR, IRR, GIPS standards) and 
attribution frameworks (Brinson, factor-based, holdings-based, etc.)
• Proven track record implementing performance measurement systems or working as a 
performance analyst at sophisticated institutional investors.
• Strong understanding of investment strategies across asset classes (equities, fixed income, 
alternatives, multi-asset)
• Excellent analytical and critical thinking skills with meticulous attention to detail and accuracy
• Bachelor’s degree in finance, Economics, Mathematics, Computer Science, or related field. CFA 
or CIPM will be highly desirable.
• Since Arcesium uses StatPro integration, Experience with StatPro or similar performance 
attribution platforms (e.g., FactSet, MSCI) as a plus.
• Familiarity with regulatory and compliance requirements (GIPS, SEC, ILPA, etc.)
• Experience with SQL, Python, or other data analysis and automation tools
• Experience managing large-scale technology implementations or transformation projects.
• Strong analytical skills, critical thinking skills, and attention to detail along with strong 
interpersonal skills with a collaborative attitude
• Ability & willingness to work under pressure and take on additional operational tasks and meet 
tight timelines.

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, 
gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual 
orientation, marital status, disability, or any other category protected by law. Note that for us, this is more 
than just a legal boilerplate. We are genuinely committed to these principles, which form an important 
part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having 
a wide range of backgrounds and personal characteristics

We are looking for a talented Individual Contributor to join a cross-functional product team responsible for integrating the Order & Portfolio Management System with the broader platform ecosystem and building new O/PMS features, with a focus on seamless trade lifecycle workflows from order creation through to position synchronization, reconciliation, and post-trade processing.

What You'll Do

• Own features from concept to delivery across the trade lifecycle, producing roadmaps and feature specifications through domain deep-dives and requirements gathering for order workflows, FIX connectivity, allocation logic, and portfolio analytics.
• Articulate product value propositions drawing on knowledge of order routing, execution management, portfolio construction, and position keeping.
• Partner with engineers, architects, and platform partners to translate specs into product, bridging trading desk workflows and back-office accounting while coordinating timelines, dependencies, and deliverables across integration workstreams.
• Build comprehensive test cases covering order routing, execution, position synchronization, data mapping, exception handling, and end-to-end integration.
• Conduct competitor analysis across the OMS/PMS/EMS landscape.

What You'll Need

• 8+ years in front, middle, and/or back-office; 4+ years in product management
• 2+ years direct experience working with OMS and/or PMS platforms, covering order creation, routing, execution, allocation, and settlement.
• Familiarity with how OMS/PMS platforms interact with execution venues, prime brokers, fund administrators, and accounting engines.
• Experience collaborating with engineers in an agile environment.
• Ability to manage multiple workstreams with diligence.
• Graduate degree in software engineering, finance, or a related quantitative field

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Job Description

PayPay India growth is driving a rapid expansion of PayPay India product teams and the need for a Senior Technical Program Manager to drive more features to deliver and accelerate further growth. PayPay India Private Limited applies different SDLC methodologies to develop our products, continuously tailoring them, aligning the company's strategies to pursue the speed. 

A successful candidate will drive the product team's product workup and delivery, as well as foster the advanced agile culture that fits PayPay India  speed and scale of the company by establishing a new better PayPay product delivery life cycle.

Main Responsibilities 

• Foster Agile methodologies, principles, and practices within the teams. 
• Develop and tailor the PayPay SDLC framework aligned with industry Agile best practices and PayPay's strategies. 
• Plan and cultivate Agile maturity at the team level and scale it to the divisional level. 
• Manage multiple technical projects concurrently, ensuring timely delivery and superior outcomes. 
• Monitor the status of the development project, including progress, issues, timelines, and risks. Communicate transparently with stakeholders. 
• Coordinate and facilitate daily/weekly meetings with stakeholders. 
• Cultivate a collaborative environment that promotes visibility and transparency among teams. 
• Provide support in maintaining task management software.

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of relevant work experience, including 7+ years in a senior technical program management role. 
• Proven experience leading complex technical projects, driving organizational transformation initiatives (such as Agile adoption), and applying Agile methodologies (Scrum, Kanban, etc.). 
• Proven leadership in large-scale programs or managing multiple complex projects simultaneously. 
• Demonstrated success in leading large-scale programs or managing multiple complex projects simultaneously, with a focus on strategic planning and driving organizational goals. 
• Strong analytical and problem-solving skills, with the ability to gather data, identify risks, and develop solutions. 
• Experience in project planning, resource allocation, risk management, and budgeting. 
• Excellent written and verbal communication skills to effectively interact with technical and non-technical stakeholders at all levels. 
• Strong interpersonal skills to build relationships, facilitate discussions, and manage teams.

Preferred Qualifications

• Technical adaptability with knowledge of programming languages, platforms, and technologies relevant to the organization. 
• Proficiency in using program management tools (Jira, Confluence, etc.) to streamline project execution. 
• Experience in the FinTech industry, with knowledge of financial systems, regulations, and security standards. 
• Business-level English fluency for effective collaboration in a dynamic environment.
• Agile Expertise Certification in Agile methodologies (CSM, SAFe, PMI-ACP, etc.), demonstrating commitment to continuous improvement and team-based delivery models. 
• Strong interest in Pay2 DC Culture
• Leverage AI/LLM-based tools in daily workflows (e.g., code development, reviews, testing, debugging, documentation), while ensuring human oversight, judgment, and            accountability drive the final product.
• [Extra requirements depending on the potential team it has been identified]

Remarks

＊Please note that you cannot apply for PayPay (Japan-based jobs) or other positions in parallel or in duplicate.

PayPay 5 senses

• Please refer PayPay 5 senses to learn what we value at work.

Working Conditions 

Employment Status

• Full Time

Office Location

• Gurugram (Wework)

     ※The development center requires you to work in the Gurugram office to establish the strong core team.
     　

As an Anaplan Model Builder, you are primarily responsible for the successful delivery of Anaplan solutions.

You will be required to model sophisticated business problems, collaborate to search for hard-to-find answers, and effectively uncover insights for our Business Partners. Strong analytics skills, resourcefulness, and the capacity to adapt to a scaling organization will help you be successful. Being able to operate independently and lead in a dynamic environment is key to this role.

You will:

• Lead Anaplan model development and serve as architectural SME for large-scale connected planning solutions
• Translate existing spreadsheets and business problems into sophisticated Anaplan multi-dimensional models
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Provide significant feedback and progress updates promptly to the Business Partner and team
• Set up standard processes and documentation for Anaplan models
• Participate in data integration and migration solutions
• Partner on all aspects of identifying, evaluating, and communicating key insights that tell the story behind the numbers, our employee experience, and key drivers
• Enjoy Being part of a team and working in an “all hands on deck” environment, shifting between different types of tasks, working with several partners, and being passionate about storytelling.
• Ability to investigate the root cause of data and reporting issues

Your Qualifications

• Bachelor's degree in business (Finance, Operations, Accounting, etc.) or highly technical field (Engineering, mathematics, data analytics, etc.)
• Passion for business analytics, modeling, and planning
• 2+ years of Anaplan model-building experience with at least 1 large and complex ground-up build
• Excellent problem-solving and analytical skills
• Excellent verbal, written, and computer communication skills with strong analytical and troubleshooting skills
• Motivated self-starter
• Experience working autonomously and collaboratively in a rapid-growth environment

Preferred Skills

• End-to-end Anaplan deployment experience;
• Consulting experience or academic research in a technical field (economics, engineering, science, math, etc.);
• Experience collaborating on dynamic projects with HR, finance, accounting, product, and/or engineering teams;
• Organizational change or project management leadership experience.

As an Anaplan Model Builder, you are primarily responsible for the successful delivery of Anaplan solutions.

You will be required to model sophisticated business problems, collaborate to search for hard-to-find answers, and effectively uncover insights for our Business Partners. Strong analytics skills, resourcefulness, and the capacity to adapt to a scaling organization will help you be successful. Being able to operate independently and lead in a dynamic environment is key to this role.

You will:

• Lead Anaplan model development and serve as architectural SME for large-scale connected planning solutions
• Translate existing spreadsheets and business problems into sophisticated Anaplan multi-dimensional models
• Modify existing models as part of a connected solution, optimization, or to incorporate new functionality
• Provide significant feedback and progress updates promptly to the Business Partner and team
• Set up standard processes and documentation for Anaplan models
• Participate in data integration and migration solutions
• Partner on all aspects of identifying, evaluating, and communicating key insights that tell the story behind the numbers, our employee experience, and key drivers
• Enjoy Being part of a team and working in an “all hands on deck” environment, shifting between different types of tasks, working with several partners, and being passionate about storytelling.
• Ability to investigate the root cause of data and reporting issues

Your Qualifications

• Bachelor's degree in business (Finance, Operations, Accounting, etc.) or highly technical field (Engineering, mathematics, data analytics, etc.)
• Passion for business analytics, modeling, and planning
• 2+ years of Anaplan model-building experience with at least 1 large and complex ground-up build
• Excellent problem-solving and analytical skills
• Excellent verbal, written, and computer communication skills with strong analytical and troubleshooting skills
• Motivated self-starter
• Experience working autonomously and collaboratively in a rapid-growth environment

Preferred Skills

• End-to-end Anaplan deployment experience;
• Consulting experience or academic research in a technical field (economics, engineering, science, math, etc.);
• Experience collaborating on dynamic projects with HR, finance, accounting, product, and/or engineering teams;
• Organizational change or project management leadership experience.

We are looking for a highly skilled and motivated Data and Analytics Systems Engineer to join our growing team. The ideal candidate will have a strong background in data engineering and analytics, with hands-on experience in designing, building, and maintaining data pipelines and analytics solutions. You will be responsible for leveraging a variety of technologies, including Google Cloud Platform, Google BigQuery, Tableau, Informatica, Databricks, Python, and Anaplan, to deliver high-quality data products and insights to our business stakeholders to ensure our Data & Analytics systems and operations are effective and efficient.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in a data engineering or analytics system management role.
• Proven experience with Google Cloud Platform (GCP), including Google BigQuery, Cloud Storage, and Cloud Functions.
• Experiences with data visualization tools, preferably Tableau.
• Proficiency in ETL/ELT tools like Informatica, Airflow, Dataproc, and so on.
• Experience with big data technologies such as Databricks and Spark.
• Strong programming skills in Python and experience with data manipulation libraries (e.g., Pandas, NumPy).
• Familiarity with the Anaplan platform is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

We are seeking an experienced Data Engineer to join our growing data team. The ideal candidate will have a strong background in building and maintaining scalable data pipelines and will be proficient in a variety of data technologies. You will be responsible for designing, implementing, and managing our data infrastructure to support our data analytics and business intelligence initiatives.

Key Responsibilities

• Data Pipeline Development: Design, build, and maintain robust and scalable ETL/ELT pipelines using tools like Informatica, Airflow, and Dataproc.
• Data Warehousing: Develop and manage our data warehouse on Google BigQuery, ensuring data is accurate, available, and easily accessible.
• Data Processing: Utilize Databricks and Python to process and transform large volumes of data efficiently.
• DevOps & Automation: Implement and manage CI/CD pipelines for data workflows using DevOps best practices and tools like Dataform and GitHub.
• Collaboration: Work closely with data scientists, analysts, and business stakeholders to understand their data needs and provide them with high-quality data.
• Data Modeling & BI (Optional): Develop data models and support BI initiatives by creating dashboards and reports in tools like Tableau.
• EPM Integration (Optional): Integrate data with our Anaplan platform to support connected financial and operational business planning.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 3+ years of proven experience in a data engineering role.
• Strong proficiency in SQL and extensive experience with Google BigQuery.
• Hands-on experience with big data technologies such as Databricks and Dataproc.
• Experience with ETL/ELT tools like Informatica.
• Proficiency in orchestrating data pipelines with Airflow.
• Strong programming skills in Python.
• Solid understanding of DevOps principles and experience with Dataform and GitHub for CI/CD and version control.

Preferred Qualifications

• Experience with BI visualization tools, particularly Tableau.
• Familiarity with EPM tools, especially Anaplan.
• Relevant certifications in Google Cloud Platform (GCP) or other data technologies.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.

We are seeking an experienced Data Engineer to join our growing data team. The ideal candidate will have a strong background in building and maintaining scalable data pipelines and will be proficient in a variety of data technologies. You will be responsible for designing, implementing, and managing our data infrastructure to support our data analytics and business intelligence initiatives.

Key Responsibilities

• Data Pipeline Development: Design, build, and maintain robust and scalable ETL/ELT pipelines using tools like Informatica, Airflow, and Dataproc.
• Data Warehousing: Develop and manage our data warehouse on Google BigQuery, ensuring data is accurate, available, and easily accessible.
• Data Processing: Utilize Databricks and Python to process and transform large volumes of data efficiently.
• DevOps & Automation: Implement and manage CI/CD pipelines for data workflows using DevOps best practices and tools like Dataform and GitHub.
• Collaboration: Work closely with data scientists, analysts, and business stakeholders to understand their data needs and provide them with high-quality data.
• Data Modeling & BI (Optional): Develop data models and support BI initiatives by creating dashboards and reports in tools like Tableau.
• EPM Integration (Optional): Integrate data with our Anaplan platform to support connected financial and operational business planning.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 3+ years of proven experience in a data engineering role.
• Strong proficiency in SQL and extensive experience with Google BigQuery.
• Hands-on experience with big data technologies such as Databricks and Dataproc.
• Experience with ETL/ELT tools like Informatica.
• Proficiency in orchestrating data pipelines with Airflow.
• Strong programming skills in Python.
• Solid understanding of DevOps principles and experience with Dataform and GitHub for CI/CD and version control.

Preferred Qualifications

• Experience with BI visualization tools, particularly Tableau.
• Familiarity with EPM tools, especially Anaplan.
• Relevant certifications in Google Cloud Platform (GCP) or other data technologies.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.

About the Role 

Anaplan is on a mission to revolutionize business planning by connecting organizations and people to make better, faster decisions. We are seeking a visionary Senior Manager for AI Engineering to lead our talented team in building the next generation of intelligent planning solutions. This is a critical leadership role where you will drive the technical strategy and execution for AI/ML initiatives, directly impacting Anaplan’s product and our customers' success. You will be at the forefront of integrating cutting-edge AI, from time series forecasting to generative and agentic AI, into our market-leading platform. 

Key Responsibilities 

• Lead, mentor, and grow a high-performing team of AI/ML engineers, fostering a culture of innovation, collaboration, and excellence. 

• Define and execute the roadmap for AI/ML projects, ensuring alignment with business objectives and product strategy. 

• Architect and oversee the development of scalable, robust, and production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Drive best practices for the full machine learning lifecycle, including MLOps, CI/CD for ML, model monitoring, and governance. 

• Collaborate closely with product managers, data scientists, and other engineering leaders to translate business requirements into technical solutions. 

• Stay at the forefront of advancements in AI/ML, including Large Language Models (LLMs) and agentic AI, to identify and implement new opportunities. 

• Manage project timelines, resources, and stakeholder communication to ensure the timely delivery of high-quality AI solutions. 

Required Qualifications 

• Proven experience leading AI/ML teams in a SaaS or enterprise software environment. 

• Deep expertise in time series forecasting and machine learning. 

• Experience architecting and deploying scalable, production-grade AI systems on cloud platforms (AWS, Azure, GCP). 

• Solid understanding of MLOps, CI/CD for ML, and cloud-native architectures. 

• Deep knowledge of LLM APIs, prompt engineering, and conversational AI patterns. 

• Experience with agentic frameworks and autonomous agent architectures. 

• Proficiency in Python and modern software development practices (testing, code review, CI/CD). 

• Proven track record of delivering complex technical projects on time with high quality. 

• Excellent communication, collaboration, and stakeholder management skills. 

• Track record of delivering impactful AI solutions in a fast-paced, agile environment. 

Preferred Qualifications 

• Master’s or Ph.D. in Computer Science, AI, Machine Learning, or a related field. 

• Experience with large-scale data processing frameworks like Spark. 

• Familiarity with the challenges of applying AI in enterprise planning or financial domains. 

• A portfolio of published research or contributions to open-source AI projects. 
• Experience requrired - 15+ Yrears

What Makes This Role Exciting 

You will be a key leader in Anaplan’s AI journey, with the autonomy to shape our technical direction and build a world-class engineering team. This is a unique opportunity to solve complex, real-world problems and deliver intelligent solutions that empower major global enterprises to make more informed decisions. You will work with a passionate team on the cutting edge of AI, making a tangible impact on our product and the industry. 

Role Summary

We are seeking an experienced and hands-on leader to manage our DevOps Engineering team. As a Manager, you will be responsible for the day-to-day success, operational excellence, and career growth of the engineers who maintain our critical CI/CD and Infrastructure as Code (IaC) toolchain.

Following established operational policies, you will lead your team in administering our core DevOps platforms, including Jenkins, Artifactory, HashiCorp Vault, and Terraform Enterprise on AWS. This role is ideal for a customer-centric leader who excels at meeting schedules, guiding technical experts, and ensuring the stability and performance of essential engineering services.

Key Responsibilities

• Team Leadership & Development: Manage the daily activities and performance of the DevOps Engineering team. Work with employees to set clear contribution goals, provide regular feedback, and create an environment that fosters development and career growth.
• Operational Excellence: Oversee the administration, maintenance, and availability of the DevOps toolchain. Develop and manage schedules and performance requirements to ensure platform uptime and reliability.
• Tactical Execution & Support: Act as the primary point of escalation for the team, providing guidance on complex troubleshooting for CI/CD pipelines, secrets management, and infrastructure issues. Ensure the team provides timely and effective support to our internal engineering customers.
• Process Improvement: Recommend and establish procedures that improve team efficiency and service quality. Follow and enforce operational policies, ensuring the team adheres to best practices for security, upgrades, and incident response.
• Stakeholder Collaboration: Interact frequently with functional peer group managers and internal customers. Lead cooperative efforts among team members and cross-functional partners to resolve issues and deliver on project goals.

Required Skills

Experience: Typically requires a minimum of 5-8+ years of related experience in a DevOps, SRE, or Platform Engineering environment, with demonstrated experience leading projects or mentoring team members.

• Technical Knowledge:
  • Strong understanding of DevOps principles and the administration of CI/CD toolchains (e.g., Jenkins, Artifactory, GitHub, Vault, Terraform).
  • Solid experience with AWS infrastructure management and Infrastructure as Code (IaC) concepts.
  • Proven ability to diagnose and guide teams through complex technical issues across distributed systems.
  • Familiarity with scripting, automation, and modern operational best practices.

• Management & Soft Skills:

• A customer-centric approach with a passion for enabling engineering productivity and success.
• Excellent ability to manage schedules, set performance requirements, and use resources effectively to meet goals.
• Strong communication skills for interacting with employees, peers, and internal customers.
• Proven ability to lead cooperative efforts and foster a collaborative team environment.

Team Description 

Join the Platform Experience team, a core group within our GPTO Engineering organization, where you will report to the Director of Engineering. Our team is on a mission to provide the unshakeable foundation of trust, security, and scale for the entire Anaplan ecosystem. We empower our internal developers and external partners to build with speed and confidence. 

Your Impact 

• Lead the technical vision and execution for quality assurance across our Platform Experience, spanning Product Security, Platform Management, and Data Integration. 
• Architect, design, and build the next generation of highly available, secure, and scalable testing frameworks and strategies that ensure the robustness and reliability of our platform's backbone services. 
• Collaborate with architects and Product Partners to align quality assurance implementation patterns with long-term direction, applying a product mindset to ensure platform quality solutions meet business and customer needs. 
• Set the standard for QA engineering excellence through hands-on leadership in test automation architecture, insightful quality design, and strategic guidance across our backend technology stack (Java, Kotlin, Go, .NET). 
• Mentor QA engineers and software engineers across teams through test design input, automation framework reviews, and best practice sharing for quality. 
• Champion innovation in performance testing, security testing, tooling, and overall platform quality features. 
• Drive technical planning for quality initiatives, shape our long-term quality strategy, and lead critical incident retrospectives from a quality perspective to ensure continuous improvement. 

Your Qualifications 

• A seasoned QA professional with 12+ years of experience building, testing, and scaling complex platform, infrastructure, or data-centric systems. 
• Deep, hands-on expertise in designing, developing, and implementing advanced test automation frameworks for modern back-end applications (Java/J2EE, Kotlin, Go, .NET) and distributed systems using RESTful APIs and event-driven patterns. 
• Extensive experience with K8s, public and private cloud; multi-region, multi-tenant topologies from a quality assurance perspective. 
• Proven experience with CI/CD, GitOps, and high-velocity release workflows, with a strong focus on integrating and automating quality gates throughout the pipeline. 
• Strong cross-functional collaboration and communication skills, with a track record of influencing engineering and product strategy to embed quality practices at every stage. 

Preferred Skills 

• Proven experience influencing architecture and platform quality strategy. 
• Passion for technical mentorship and elevating engineering and QA culture. 
• Experience scaling quality efforts under high throughput demands and complex system interactions. 
• Ability to drive sustainable quality delivery without sacrificing engineering velocity. 

• • Comfortable navigating globally distributed teams and asynchronous collaboration in a senior quality leadership role. 

About the Role

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. Anaplan is the only scenario planning and analysis platform designed to optimize decision-making in today's complex business environment so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, our platform intelligently surfaces key insights — so businesses can make the right decisions, right now. We are seeking a talented AI QA Lead to guide our team and ensure the quality and reliability of our cutting-edge AI and machine learning solutions.

Key Responsibilities

• Lead, mentor, and grow high-performing QA Engineers across multiple stream aligned teams.
• Define and drive the overall QA strategy for our Forecasting project, with a focus on time-series forecasting.
• Oversee the design, development, and maintenance of automated test frameworks.
• Guide the team in implementing and executing robust test cases for our AI-powered features and APIs.
• Champion the use of BDD frameworks, such as Gherkin, to create clear, concise, and maintainable tests.
• Ensure the team effectively tests and validates RESTful APIs to meet high standards of quality and performance.
• Collaborate with product managers, data scientists, and engineering leads to align on quality standards and release criteria.
• Oversee the identification, documentation, and tracking of bugs and inconsistencies in our AI/ML systems.
• Drive improvements to our CI/CD pipeline to ensure that our AI models are continuously tested and deployed with confidence.

Required Qualifications

• A skilled QA Engineer with 8+ years of experience testing and assuring the quality of complex platform, infrastructure, or data-centric systems.
• Strong proficiency in Python.
• Proven experience leading or mentoring a QA team in a fast-paced technical environment.
• Deep understanding of machine learning concepts and a proven track record of testing ML models, particularly in the domain of time-series forecasting.
• Expertise with testing frameworks such as pytest.
• Strong experience with Behavior-Driven Development (BDD) and Gherkin.
• In-depth knowledge of API testing and validation.
• Proficiency in modern software development practices (testing, code review, CI/CD).
• A proven track record of delivering complex technical projects on time with high quality.
• Excellent leadership, communication, and interpersonal skills.

Preferred Qualifications

• Experience with performance, scalability, and security testing of AI systems.
• Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and their AI/ML services.
• Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes.
• Experience with strategic planning and roadmap development for a QA function.
• A Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

What Makes This Role Exciting

• You will lead a talented team at the forefront of AI innovation, working on a platform that is transforming how businesses make decisions.
• You will have a strategic impact, shaping the future of quality for our AI-powered products.
• You will be part of a collaborative and creative leadership team that values openness, authenticity, and inclusivity.
• We are a fast-growing company, and you will have ample opportunities for professional growth and to define your team's trajectory.

About the Role

Anaplan is on a mission to revolutionize business planning by connecting organizations and people to make better, faster decisions. We are seeking an expert Lead React Developer to guide our front-end engineering team in building intuitive, high-performance, and scalable user interfaces. As a technical leader, you will be responsible for the architecture, quality, and delivery of the user-facing components of our market-leading platform. You will play a critical role in shaping the user experience that empowers thousands of users to navigate complex data and make critical business decisions.

Key Responsibilities

• Lead a team of front-end developers, providing technical mentorship, guidance, and support.
• Architect and build robust, scalable, and maintainable front-end solutions using React and its ecosystem.
• Take a hands-on role in writing clean, efficient, and well-tested code, setting the standard for the team.
• Drive front-end technical strategy and roadmap, making key decisions on frameworks, libraries, and architecture.
• Lead code reviews to ensure high-quality, performance, and adherence to best practices.
• Work closely with product managers, UX designers, and backend engineers to translate requirements and designs into perfect user experiences.
• Champion best practices for front-end development, including performance optimization, accessibility, and testing.
• Mentor junior and mid-level developers, fostering a culture of technical excellence and continuous improvement.

Required Qualifications

• Extensive (8+ years) hands-on experience developing complex, large-scale web applications using React.
• Deep understanding of the React ecosystem, including Hooks, Context API, and functional components.
• Proven expertise in state management libraries such as Redux, Zustand, or Recoil.
• Strong proficiency in JavaScript (ES6+) and TypeScript.
• Expertise in modern front-end build tools and package managers (e.g., Webpack, Vite, npm, Yarn).
• Solid experience with front-end testing frameworks like Jest and React Testing Library.
• Experience with RESTful APIs and/or GraphQL.
• Demonstrated experience in a technical leadership or mentorship role.
• Excellent problem-solving skills and the ability to communicate complex technical concepts effectively.

Preferred Qualifications

• Bachelor's degree in computer science or a related field.
• Experience building and maintaining component libraries or design systems.
• Strong knowledge of web performance optimization techniques.
• Familiarity with web accessibility standards (WCAG).
• Experience working in a SaaS or enterprise software environment.
• Familiarity with CI/CD pipelines and agile development methodologies.

What Makes This Role Exciting

As a Lead FE Developer at Anaplan, you will be at the forefront of building the user interface for a powerful and complex platform used by major global enterprises. You will have the autonomy to make significant architectural decisions and the opportunity to guide a talented team. This is a chance to solve challenging technical problems, directly influence the user experience, and see your work have a tangible impact on how businesses operate and plan for the future.

About the Role

Anaplan is looking for a skilled Python Machine Learning Developer to join our AI engineering organization. This is a crucial, hands-on developer role focused on building the robust backend systems that power our machine learning features. You are not just a developer; you are a software engineer who specializes in bringing ML models to life in a production environment. You will be responsible for designing, building, and deploying the APIs, data pipelines, and backend services necessary to integrate sophisticated machine learning capabilities into the Anaplan platform.

Key Responsibilities

• Design, build, and maintain scalable and reliable machine learning services and APIs using Python.
• Develop and productionize ML models, taking them from prototype to scalable, live systems.
• Construct and manage the data pipelines required for model training, validation, and inference.
• Build and interact with databases (both SQL and NoSQL) to store and retrieve data for ML applications.
• Write clean, high-quality, and well-tested code, adhering to software engineering best practices.
• Collaborate with data scientists, AI architects, and other engineers to integrate ML models into our products.
• Optimize applications for speed, scalability, and reliability.
• Contribute to our MLOps infrastructure to streamline the deployment and monitoring of machine learning models.

Required Qualifications

• Expert (10+ years) Python Programming: Strong, hands-on proficiency in Python for software development.
• Backend & API Development: Proven experience building and deploying backend services and RESTful APIs using frameworks like Flask, FastAPI, or Django.
• Database Proficiency: Solid experience with both SQL (e.g., PostgreSQL) and NoSQL (e.g., MongoDB, Redis) databases, including data modeling and query optimization.
• Machine Learning Libraries: Deep, practical knowledge of the core Python ML ecosystem:
• Data manipulation and analysis: Pandas, NumPy.
• Core ML frameworks: scikit-learn.
• Deep learning frameworks: Experience with TensorFlow or PyTorch.
• Strong understanding of software engineering principles, including data structures, algorithms, and design patterns.
• Experience with version control (Git) and CI/CD practices.
• Excellent problem-solving skills and the ability to write efficient, production-ready code.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience with cloud platforms (AWS, Azure, or GCP) and their ML services.
• Familiarity with containerization technologies like Docker and orchestration with Kubernetes.
• Experience with MLOps tools and principles (e.g., MLflow, Kubeflow).
• Knowledge of large-scale data processing frameworks like Spark or Dask.

What Makes This Role Exciting

This role places you at the critical intersection of software engineering and machine learning. You are a builder, responsible for creating the tangible systems that make our AI intelligent. You will tackle complex engineering challenges, from API design to database performance, all within the context of delivering cutting-edge machine learning features. At Anaplan, you will see your code run at scale, directly impacting a product used by leading global enterprises and solving real-world business problems.

Team Description

The Enterprise Experience team is responsible for all aspects of the end-user interface at Anaplan. This includes planning templates, analytical grids, pixel-perfect reporting and interactive dashboards. The product areas we deliver are foundational and are touched by every customer and used in every Application and implementation. Reporting to the Director, Product Management for Enterprise Experience, this person will be based in our India office in Gurugram, and will be instrumental in the execution of our product and company strategy

Your Impact:

• Help define and evolve the direction for Anaplan’s Enterprise Experience, specifically Anaplan’s Excel Add In.
• Drive the product roadmap in partnership with engineering, ensuring delivery of high-impact capabilities for our customers.
• Develop specifications, standards, and design principles for a consistent user experience.
• Engage with customers and Anaplan CoEs to foster relationships and assimilate feedback and improvement opportunities into roadmap.
• Support cross-functional alignment across engineering, product, and strategy teams.
• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences. 

Your Qualifications:

• Experience as a Product Manager in a B2B SaaS or enterprise software environment.
• Ability to define and manage complex product roadmaps and technical requirements.
• Excellent Microsoft Excel skills.
• Proven experience with reporting and analytics tools, and a good understanding of business reporting requirements.
• Experience collaborating closely with engineering teams in an Agile environment.
• Excellent communication, documentation, and stakeholder management skills.
• Strategic thinker with the ability to translate vision into execution.
• Any experience with multidimensional databases would be an advantage.

This is a high-impact opportunity for the right candidate to shape the future of Anaplan’s Excel extension for new and existing customers.

Anaplan is looking for a passionate and visionary Seasoned Product Manager to own the creation and execution of a new automated testing platform capability. This is a new role that offers a unique opportunity for the successful candidate to envision, develop, and implement a framework from the ground up. 

This person will be instrumental in providing the ownership, vision and delivery of a testing framework integrated into the Anaplan platform. It will be designed to enable business-owned automated testing of end to end functionality and performance of Anaplan applications, including both internal and partner-built solutions.  

The ideal candidate will have a strong background in product management combined with sound technical knowledge of software testing processes and standard industry practices. 

Core Responsibilities 

• Define and drive the vision, strategy, backlog and roadmap for the Anaplan Solution Testing Framework. 

• Take ownership of the framework's development and implementation, from initial concept to a fully operational service. 

• Work with Product leadership and Engineering teams on roadmap and capacity planning to ensure successful delivery. 

• Manage key stakeholders across the business to ensure alignment and support for the testing framework initiative. 

• Understand the market and our customers, serving as the voice of the customer for all testing-related needs to ensure a customer-centric and business-owned outcome. 

• Drive end-to-end experiences by writing detailed user stories with clear acceptance criteria and working with engineering to deliver a high-quality framework. 

• Create comprehensive enablement materials, including technical documentation, support guides, and training videos. 

• Effectively collaborate across global teams to create alignment between engineering teams and other product stakeholders. 

• Meet with customers, internal users, and partners to communicate the testing framework's vision, roadmap, and value proposition. 

 Requirements 

• Proven experience working as a Product Manager in a technology-driven environment, preferably with experience in SaaS or enterprise software companies. 

• Proven technical knowledge of software testing processes, automated testing of functionality, configuration, concurrency and performance. 

• Demonstrated experience in stakeholder management with excellent communication and leadership skills. 

• Strong understanding of the product management lifecycle, from discovery and ideation to launching new products. 

• Ability to translate complex user needs into actionable product requirements and a compelling product roadmap. 

• Experience working in an Agile development environment and familiarity with tools like Jira and Confluence. 

• Excellent organizational skills and experience managing projects with multiple stakeholders to ensure successful delivery. 

• Highly analytical with the ability to troubleshoot issues quickly and move easily between high-level strategy and low-level details. 

• A self-starter with the ability to work autonomously in a fast-paced, quickly changing environment. 

• Excellent verbal and written communication skills to work effectively with cross-functional and global teams. 

Team Description

The Enterprise Experience team is responsible for all aspects of the end-user interface at Anaplan. This includes planning templates, analytical grids, pixel-perfect reporting, planning process orchestration and automation, and interactive dashboards. The product areas we deliver are foundational, enriched with AI, and are touched by every customer, and used in every Application and implementation. Reporting to the Director, Product Management for Enterprise Experience, this person will be based in our India office in Gurugram and will be instrumental in the execution of our product and company strategy.

Your Impact:

• Help define and evolve the direction for Anaplan’s Enterprise Experience specifically around Anaplan’s Workflow offering.
• Drive the product roadmap in partnership with engineering, ensuring delivery of high-impact capabilities for our customers.
• Develop specifications, standards, and design principles for a consistent user experience.
• Engage with customers and Anaplan CoEs to foster relationships and assimilate feedback and improvement opportunities into roadmap.
• Support cross-functional alignment across engineering, product, and strategy teams.
• Drive end-to-end experiences: writing user stories with clear acceptance criteria, working with UX to create prototypes for usability testing and research, working with engineering, documentation, support, and marketing to deliver quality experiences. 

Your Qualifications:

• Experience as a Product Manager in a B2B SaaS or enterprise software environment.
• Ability to define and manage complex product roadmaps and technical requirements.
• Experience collaborating closely with engineering teams in an Agile environment.
• Excellent communication, documentation, and stakeholder management skills.
• Strategic thinker with the ability to translate vision into execution.
• Experience in Workflow business process tools such as Temporal or Workato would be highly desirable.
• Any Anaplan or multi-dimensional modelling experience would also be highly desirable.

This is a high-impact opportunity for the right candidate to shape the future of Anaplan’s Workflow capabilities for new and existing customers.

We are seeking an experienced and strategic Program Manager to lead our Data & Analytics initiatives. This role is pivotal in driving the successful delivery of complex, cross-functional data projects. You will be responsible for overseeing the entire program lifecycle, from initial conception to final deployment, ensuring that our data solutions align with business objectives and drive data-driven decision-making across the organization. You will work in a dynamic environment that leverages cutting-edge technologies, including Google Cloud Platform (GCP), Databricks, Tableau, and Anaplan.

RESPONSIBILITIES

• Lead the planning, execution, and delivery of large-scale data and analytics programs, ensuring they are on time, within budget, and meet the highest quality standards.
• Serve as the primary point of contact for all program-related communications, effectively engaging with stakeholders at all levels, from technical teams to executive leadership, to ensure alignment and transparency.
• Collaborate with product managers, data scientists, and business leaders to define the program roadmap, strategy, and key performance indicators (KPIs) for our data and analytics initiatives.
• Facilitate seamless collaboration between various teams, including data engineering, data science, business intelligence, and IT, to ensure cohesive and integrated project execution.
• Proactively identify, assess, and mitigate program risks and issues, developing contingency plans to ensure program success.
• Manage program resources, including budget, personnel, and technology, to optimize efficiency and effectiveness.
• Drive continuous improvement in our program management processes, methodologies, and tools to enhance the efficiency and effectiveness of our data and analytics delivery.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
• 5+ years of experience in program management, with a proven track record of successfully delivering complex, technical projects.
• Strong understanding of the full project lifecycle, from requirements gathering to deployment and support.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and negotiate effectively with a wide range of stakeholders.
• Proven ability to manage multiple projects simultaneously in a fast-paced, agile environment.

PREFERRED QUALIFICATIONS

• Experience working in a data-centric environment with a strong understanding of data warehousing, data modeling, and business intelligence concepts.
• Hands-on experience with cloud platforms, preferably Google Cloud Platform (GCP)
• Familiarity with big data technologies such as BigQuery and Databricks for data engineering and machine learning.
• Experience with data visualization tools, particularly Tableau, for creating insightful and actionable dashboards.
• Knowledge of enterprise performance management solutions like Anaplan for business planning and modeling.
• PMP, Agile, or other relevant project management certifications.

Anaplan is looking for a detail-oriented and collaborative QA Engineer to join our Experience Engineering team. You will be an essential member of a team dedicated to ensuring our platform delivers a world-class experience on the web. This is a fantastic opportunity to be the champion of quality for our award-winning planning technology and grow your skills in web testing. As Anaplan continues its strong growth, ensuring a seamless and reliable web experience is a key strategic priority.

We are looking for a passionate advocate for quality who is eager to learn and solve problems. In this role, you will help define and execute test strategies, identify and analyze issues, and follow best practices to ensure Anaplan delivers a seamless, intuitive, and powerful web experience to our customers.

Your Impact

• Help enhance the experience for our users by identifying, documenting, and tracking defects to ensure our platform is intuitive and accessible across all major web browsers.
• Work closely with product and engineering teams to understand feature requirements, provide early feedback, and ensure quality is a primary focus throughout the development lifecycle.
• Analyze interesting technical challenges in a web environment, including cross-browser compatibility issues, UI inconsistencies, state management bugs, and performance bottlenecks.
• Collaborate with developers and stakeholders to learn and apply best practices in web application testing and quality assurance across the organisation.

Core Qualifications

• Good problem-solving skills and a passion for building high-quality, well-tested systems.
• Experience in testing web applications, with a strong understanding of both manual and automated testing principles.
• A collaborative mindset and great communication skills, with an eagerness to learn from your team members and advocate for the user.

Helpful Experience

• Experience testing applications built with modern web frameworks like React.
• Familiarity with front-end development (HTML, CSS, JavaScript/TypeScript).
• Experience with front-end architecture, state management libraries (like Redux), and testing responsive UIs for modern browsers.
• An understanding of web application deployment and CI/CD processes.
• Familiarity with testing backend services and APIs; experience with API testing tools is a plus.

What We Offer

• A role at the heart of our web and global growth strategy.
• A supportive team that embraces and respects diverse perspectives and encourages learning.
• The opportunity to make a visible impact on a platform used by leading companies worldwide and grow your career in quality assurance.

About the Role

We're pioneering a new role focused exclusively on quality assurance for GenAI systems. As our AI QA Engineer, you'll develop testing strategies, evaluation frameworks, and quality metrics specifically designed for LLM-powered applications. This role requires a unique blend of QA expertise, understanding of GenAI behaviour, and automation skills

to ensure our AI features are reliable, accurate, and trustworthy

Key Responsibilities

• Design and implement comprehensive testing strategies for GenAI features including conversational AI, agentic systems, and LLM-powered workflows
• Develop automated test suites for prompt testing, including regression tests that detect unintended changes in model behaviour
• Create evaluation frameworks to measure GenAI quality across multiple dimensions (accuracy, relevance, safety, consistency, latency)
• Build and maintain test datasets and golden examples that represent diverse user scenarios and edge cases
• Implement monitoring and alerting systems to detect quality degradation in production GenAI features
• Perform adversarial testing to identify potential failures, hallucinations, biases, or security vulnerabilities in AI systems
• Collaborate with engineers to define acceptance criteria and quality gates for AI feature releases
• Develop tools and frameworks that make it easy for engineers to test their GenAI implementations
• Conduct user acceptance testing and gather feedback on AI feature performance from internal users
• Document testing procedures, known issues, and quality metrics in clear, accessible formats
• Partner with Product and Design teams to ensure AI features meet user experience standards
• Stay current with GenAI testing methodologies, tools, and industry best practices

Required Qualifications

• 3+ years of QA or test engineering experience, preferably with AI/ML systems.
• Strong understanding of GenAI technologies including LLMs, prompt engineering, and AI application patterns
• Experience with test automation frameworks and scripting (Python, JavaScript, Selenium, Pytest)
• Knowledge of software testing methodologies (functional, integration, regression, performance, security testing)
• Ability to design test cases and evaluation criteria for non-deterministic systems
• Strong analytical and problem-solving skills with attention to detail
• Experience with API testing tools (Postman, REST Assured) and backend testing
• Familiarity with CI/CD pipelines and automated testing integration
• Excellent communication skills for documenting issues and collaboration

Preferred Qualifications

• Experience testing conversational AI, chatbots, or agentic systems
• Knowledge of ML model evaluation metrics and techniques
• Familiarity with LLM evaluation frameworks (LangSmith, PromptFoo, Ragas)
• Experience with performance testing and load testing AI APIs
• Understanding of responsible AI principles including fairness, transparency, and safety testing
• Background in enterprise software or SaaS QA
• Experience with test management tools (TestRail, Zephyr, Jira)
• Knowledge of security testing methodologies for AI systems
• Scripting experience with Python, including working with LLM APIs

What Makes This Role Exciting

• Define QA practices for GenAI applications
• Work on cutting-edge AI technologies and help ensure they're reliable and trustworthy
• Shape quality standards that will impact millions of enterprise users
• Collaborate closely with engineers, data scientists, and product teams
• Grow expertise in a highly specialized and increasingly important domain
• Influence the entire AI product development lifecycle from design to release
• Join a team that values quality as a first-class concern, not an afterthought

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).

We are seeking an experienced and passionate Scrum Master to be the agile leader and performance coach for our engineering development teams. In this role, you will champion a culture of continuous improvement, accountability, and predictable delivery. You will be the hands-on partner to your teams, empowering them to deliver high-quality, valuable software while fostering an environment where they can do their best work. If you are passionate about building teams that are both happy and high-performing, and you thrive on guiding people to achieve tangible results, this is the role for you.

Key Responsibilities

• Empower the team to run their own team ceremonies by providing the necessary support, tools, and guidance. Acting as a supportive figure to ensure meetings become team-led, productive, and value-driven.
• ensuring they are engaging, productive, and focused on delivering value.
• Act as a subject matter expert on lean and agile principles, ensuring the team to develop, own, and refine an effective process that consistently delivers value based on the chosen frameworks principles and practices.
• Promote transparency by maintaining clear reporting and visible Agile dashboards (e.g., burn-down charts, flow metrics), making the team's progress and challenges understood by all.
• Coach the team towards greater self-organization, cross-functional collaboration, and a strong sense of ownership for their outcomes.
• Drive a culture of continuous improvement, guiding the team to use metrics to identify and solve bottlenecks or delays in their workflow
• Partner closely with the Product Owner to ensure the product backlog is healthy, well-groomed, and prioritized to deliver maximum business value.
• Proactively identify, track, and relentlessly remove impediments and risks that are impacting the team's progress, protecting their flow and productivity.
• Act as a key collaborative partner to the Agile Delivery Manager (ADM), providing on-the-ground visibility into team-level risks and working together to resolve systemic, domain-level blockers.
• Facilitate productive communication and collaboration between the team and external stakeholders, ensuring alignment and clear expectations.

Your Qualifications

• Proven Experience: 3+ years of dedicated experience as a Scrum Master or Agile Coach in a software development environment, with a track record of improving team performance and health.
• Deep Agile Knowledge: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification is required. You have a deep understanding of the principles behind Scrum, Kanban, and other agile methodologies, and you know when and how to apply them to get results.
• A Coach's Mindset: You don't just facilitate; you coach. You have demonstrable experience mentoring teams and individuals to foster self-organization and a growth mindset. You are an empathetic listener and a powerful question-asker.
• Data-Driven Facilitator: You are comfortable using agile metrics not as a report card, but as a tool to help teams have insightful conversations and drive their own improvement.
• Exceptional Communicator: You have excellent moderation, facilitation, and conflict-resolution skills. You can communicate complex topics clearly and effectively to a variety of audiences, from engineering teams to stakeholders.
• Technical Fluency: You are proficient with agile project management tools (e.g., Jira, Confluence).