Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Lightspeed and Mindbody.

As a key member to the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations. This role will be dedicated to accounts located in France.

If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!

What you’ll do

As an Account Executive (New Business), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses.

Responsibilities

• Directly manage and nurture a named account list and develop account plans for winning business with upper middle market and enterprise companies
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models
• Develop outbound strategies to create and nurture opportunities
• Own the full sales cycle from lead to close for upper middle market and enterprise companies
• Develop relationships with executive stakeholders
• Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyses
• Lead and contribute to team projects to develop and refine our sales process
• Engage with Product and Engineering teams to help drive product strategy

Who you are

You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets.

If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!

Minimum requirements

• 8+ years of sales experience, preferably selling a technical product, with a track record of top performance
• Extensive experience directly selling a technology product or service, preferably at an API-first company, with a record of top performance
• A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition
• Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies
• An ability to understand complex technical problems and understand how Stripe’s solutions can address them
• A positive attitude and tireless work ethic when encountering blockers to success, whether external or internal
• Strong presentation skills
• Proven ability to lead complex negotiations involving bespoke commercial agreements
• Superior verbal and written communication skills
• Ability to operate in a highly ambiguous and fast-paced environment
• Strong interest in technology and a deep understanding of the space
• Experience in or excitement in learning about financial technology infrastructure
• Fastidious approach to CRM hygiene and experience utilizing thorough sales forecasting metrics on a weekly/quarterly basis and communicating them in a succinct manner

Preferred requirements

• Prior experience at a growth stage Internet/Software company
• Experience in fintech/payments is a plus, but not prerequisite

Available Locations: Netherlands, United kingdom, Germany, Portugal, France, Sweden

About Solutions Engineering at Cloudflare

The Pre-Sales Solution Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solutions Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team. 

What you'll do as a Solutions Architect

The Solutions Architect is a senior technical leadership role. You are a customer facing hands-on technologist with credibility built on domain expertise across Cloudflare portfolio.  You should have solid experience in influencing enterprise architecture design across various senior buyer personas both at customers and partner organizations. Your role will be to convince these decision makers of the long term value of thinking of Cloudflare as a strategic technology partner. 

You will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.

You will work as a part of a highly visible structured pursuit team attached to designated strategic accounts, working to understand their unique business challenges and priorities with a goal of defining short and long term solution architecture with Cloudflare as a centerpiece. An equally important component of this role is the expectation that you scale your expertise and knowledge across the wider Pre Sales Solution Engineering organization.

Specifically, we are looking for you to:

• Build and maintain the long term technical relationship of key accounts, ensuring the successful design, proof and adoption of Cloudflare as a part of the customers critical infrastructure.
• Identify and drive strategic conversations with key stakeholders with the purpose of increasing our reputation and authority within the business, and further establishing our footprint within the customers landscape.
• Be the voice of the customer, engaging and influencing Product Management and Product Roadmap to serve their needs. 
• Demonstrate your expertise of Cloudflare within your field through the creation of professional content, including white papers, reference architectures, blog posts.
• Represent and Evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Desirable skills, knowledge and experience

• 7+ years of experience in similar role or experience in a technical leadership role
• Previous experience as a solution architect, consultant or technical marketing engineer building, architecting or deploying security solutions
• Good understanding of AI, security challenges and its applicability to today’s enterprise landscape
• Proven track record using it to help drive revenue.
• Strong knowledge of Security Architecture, Design and Operations
• Working knowledge of the broader threat landscape and the ability to distill technology trends, and explain complex behaviors in simple terms
• Proven experience working with customers and partners in successful design and deployment of solutions
• Ability to juggle and successfully drive projects with customers, prospects, and partners.
• Experience with cloud computing solutions implementations including Microsoft 365, Azure, Google, AWS.
• Experience with Application, Security, Performance and Reliability products such as WAF, Bot Management, DDOS, Firewall, DNS and CDN.
• Knowledge of competitive market  around CDN providers, Web application Firewall, Remote access solutions, Next generation Firewalls, DDOS mitigations solutions, SD-WAN solutions , Secure Gateway solutions, SSE/SASE
• Proven hands-on experience with information security solutions such as Web Proxy, NGFW, Security Gateways, SIEMs, SAML/SSO, DLP, Data security and protection technologies such as HSM, Tokenization & encryption gateways.  
• Experience working with Identity Providers such as Entra AD, Okta, Ping, OneLogin, etc.
• Knowledge of web application programming XML, REST/SOAP API’s, REST, JSON,
• Experience in cloud computing based services architecture, technical design and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models.
• Knowledge of scripting languages such as Python and IAC products like Terraform
• Knowledge of security and cryptography.
• Knowledge of cloud/virtualization technologies and containerization

About the role

We're looking for a Senior UX Researcher who brings rigour and curiosity to both product and marketing research. Someone who's as comfortable running foundational product studies as they are digging into brand perception, buyer mindsets, or how a marketing site actually works for the people using it.

This is strategic, high-visibility work — you'll partner with Product Design, Product Management, Brand, and Marketing to shape what we build and how we tell the world about it.

What makes this role unique:

• Work across both brand and product research, with real influence on each
• Research enterprise developer tools and DevOps workflows — including AI-powered features built for developers
• Fast-paced environment where research directly influences design and business decisions
• Be part of a team of talented, experienced researchers who genuinely invest in each other's growth

What you'll do

• Lead foundational, problem validation, and strategic research projects across your assigned product areas and beyond
• Drive both brand and product research — including buyer persona development, brand perception studies, and digital experience research — that directly informs positioning and messaging
• Be the expert on the users within your area of coverage: their behaviours, pain points, workflows, and goals
• Make connections across research initiatives, surfacing macro insights that no single study could reveal on its own
• Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach
• Advocate for and socialise actionable insights in a clear and compelling way that increases empathy across the organisation
• Independently drive research prioritisation across stage groups, balancing impact, product direction, and company objectives
• Mentor other researchers and actively shape how the Experience Research team works, through process iteration, documentation, and peer reviews

What you'll bring

• Empathetic, curious and open-minded
• Deep mixed-methods research experience across qualitative and quantitative methods
• A track record in both product research and marketing or brand research
• The ability to guide stakeholders — including senior ones — toward the right approach, even when they arrive with a firm opinion
• Strong instincts for prioritisation across multiple stakeholder groups in a fast-moving environment
• Clear, compelling communication that makes findings land with product, brand, and marketing audiences
• Experience working in a highly iterative, fast-paced environment, with the ability to pivot with sudden changes in direction
• Demonstrated ability to work effectively in a fully remote, globally distributed team — with strong async communication habits
• Self-motivated and self-managing, with strong organisational skills
• Ability to ramp up to a highly technical domain quickly
• Share our values, and work in accordance with those values
• Able to conduct research in a fully remote setting and use GitLab as part of your daily workflow
• Experience working on AI products, particularly for enterprise dev tooling, is a plus
• Experience working on enterprise and/or developer tooling products is a plus

SDR for Strategic Accounts works alongside Veeam Account Executives to expand Veeam reach in existing Strategic accounts as well as net new prospects. 

SDRs qualify marketing-generated demand, which is demonstrated by engagement with marketing campaigns, specific actions, and meeting the scoring threshold. These initial marketing interactions are used as starting points to identify and engage other members of the buying group in an outbound effort to further validate buying signals and qualify the potential opportunity. 

Job Location: Bucharest, Romania (hybrid, office attendance 3x/week)

What You’ll Do

• Generate new demand (e.g., opportunities with buying group members attached) for the sales organization to pursue.
• Qualify marketing-generated demand against established criteria before passing a qualified opportunity to the account executives. 
• Discover, validate, and reach out to additional personas or members of a buying group that may be involved in the buying decision and share this with sales.
• Nurture predetermined groups of prospects for account executives by using multiple touch tactics or cadences to foster meaningful interactions and determine the level of interest for potential opportunities.
• Comply with all demand management-related service-level agreements.
• Track and manage account info, prospecting, qualification, and nurture activities, in the company’s CRM (Salesforce).
• Allocate cadence workflows to all key players in opportunities and using Salesforce queue to manage daily outreach which includes outbound calls, voicemails, social outreach and emails.
• Build and drive tight collaboration with aligned sales teams.
• Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization.
• Coordinates sales activities within the expanded Veeam Team.
• Develops and maintains a solid working knowledge of Veeam Software and related products and the benefits they provide to potential prospects.
• Meet identified monthly KPIs (example: # signals converted to sales qualified opportunity, #prospecting opportunities created, number of meetings set up for sellers).
• Participate in call out days and events.
• Participate in ongoing enablement around product releases, marketing updates, sales methodology and customer buying behaviors.  

What You’ll Bring

• 2 years plus experience in similar role 
• Bachelor’s Degree or a combination of education and experience will be considered 
• Fluent level of English and French
• Previous sales experience, ideally of high-tech products/services, is a plus  
• Outbound calling and/or Revenue Development Representative experience is a plus 
• Technical education and technology understanding of storage backup, cloud backup and the key manufacturers in the industry that Veeam works with is preferred. 
• Ability to multi-task, prioritize, and manage time effectively. 
• Ability to adapt to changes in roles and responsibilities. 
• Social medias and social selling best practices 
• Collaboration across internal teams to ensure actionable results. 
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter. 
• Knowledge of basic business research tools (LinkedIn, Google, Salesforce or similar CRM, Hoovers) 
• Excellent correspondence skills (Outlook, Instant Messaging, and over the phone) 
• Exceptional verbal and written communication skills

What You’ll Get

• a generous relocation package including temporary accommodation and home search assistance
• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
• Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement
• Free access to Bookster library platform for borrowing your favorite books for free
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

#LI-JB1

Job Title: Customer Success Manager 

Reports to: Director, Customer Success 

Locations: France (remote).  Toulouse is our preferred location.

Travel: 10% (in EMEA)

Languages: English and French (native/C2 level)

A quick snapshot… 

The Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will perform detailed adoption analysis and engage customer in joint planning to increase adoption, lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure the Conga solution is continuing to be iterated on and improved in the customer’s environment. You’ll also drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by your internal Conga partners. You are a facilitator, a coach, a consultant and never stop asking questions to get to KNOW your customers. 

Why it’s a big deal… 

Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga, our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the customer's voice, the facilitator of conversations and the driver of outcomes for the Customer and Conga. We drive adoption of Conga products, identify expansion, own mitigation of risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal. 

Here’s what we’re looking for.

Customer Success Expertise: You have a proven track record of managing and growing customer relationships in large enterprise or strategic accounts, with 3-5 years of experience in a customer success role.  Demonstrated ability to drive customer satisfaction, retention, and expansion through effective relationship management and product knowledge.

Strong Project Management or Consultant Experience: You will drive customers forward, track their goals, navigate challenges, and strategize about their future state. Present these needs to day-to-day contacts, executives, and everyone in between.

Change Agent: Solve problems, create plans, drive customer change, and navigate evolving needs, goals, and challenges. Be inquisitive and challenge customers to understand impacts. Curiosity is crucial to your success.

Strong Technical Background and Acumen: In-depth knowledge and experience with revenue management and/or contract management software solutions, commercial functions, and processes. Ability to demo and provide best practices for optimized software use.

Analytical Skills: Proficient in analyzing complex data sets, identifying patterns, and deriving actionable insights. Leverage data-driven approaches to develop customer success strategies, identify opportunities for improvement, and measure success metrics.

Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts and technical information to both technical and non-technical stakeholders. Strong interpersonal skills to build rapport, establish trust, and manage relationships with diverse customers and internal teams.

Leadership and Teamwork: Experience collaborating with cross-functional teams to achieve common goals. Open to mentoring and guiding junior customer success managers, and working collaboratively with sales, marketing, product, and support teams to deliver exceptional customer experiences.

Problem-Solving and Proactive Mindset: Strong problem-solving skills to identify and address customer challenges, provide innovative solutions, and proactively anticipate customer needs. Thrive in a fast-paced and dynamic environment, adapting quickly to changing circumstances.

Business Acumen: Understanding of business strategy and the ability to align customer success initiatives with overall business objectives. Knowledge of revenue models, key performance indicators (KPIs), and financial metrics relevant to the specific industry.

Customer Advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long-term partnerships.

Continuous Learning and Adaptability: Commitment to staying updated with product enhancements, industry trends, emerging technologies, and best practices in customer success. Willingness to adapt and learn new skills as your customer’s industry and revenue lifecycle processes evolve.

Here’s what will give you an edge.

Industry-Specific Experience: Prior experience in CLM (Contract Lifecycle Management), CPQ (Configure Price Quote), or Conga Product suite is highly desirable. Ideally, 3-5 years of experience in Healthcare, Financial Services, Technology, or a closely related field.

Revenue Lifecycle-Specific Training: Participation in workshops, seminars, or training programs focused on revenue processes and solutions can demonstrate a commitment to professional development and a deeper understanding of industry-specific challenges.

Hands-On SaaS Product Experience: Prior experience or intention to continuously learn a suite of products and how they are leveraged by end users to drive value toward business goals. Demonstration of product certifications and proactive planning on leveraging best practices for improved product adoption is preferred.

A quick snapshot…

The Information System Engineer is responsible for the deployment and support of IT infrastructure, systems, application software and network services. This holder provides complex technical support to ensure application, infrastructure and system availability. The role includes problem diagnosis and resolution with activities comprising of requirement analysis, testing, integrating and managing components and applications. The role holder may also specialize in individual areas of responsibility where they may be the subject matter expert having greater responsibility and focus in these areas.

Why it’s a big deal…

This role is critical to keeping Conga’s technology environment secure, stable, and scalable. By proactively managing systems and infrastructure, responding effectively to incidents, and ensuring compliance with internal IT strategy, security, and regulatory standards, the System Engineer directly enables business continuity and future growth.

Here’s what we’re looking for...

• Proactively maintain and manage the technologies and platforms for the area responsible.
• Design, Document and Implement solutions as required.
• Provide support and escalation in response to issues as required by the business, potentially including out of business hours, ensuring SLA and resolution times are adhered to and correct escalation paths are appropriately followed.
• Accurately log and document changes and work in the appropriate systems.
• Impact assesses work and changes to ensure minimum impact to not only the platforms you are responsible for but any platforms or business processes which interact with your area of responsibility.
• Ensure any work undertaken is in line with the Internal IT Strategy and in compliance with company, security and regulatory standards.
• Assisting with ad-hoc or project tasks required by the business or in line with the overall IT strategy.
• To maintain equipment and software inventory and liaise with Asset Management teams.
• Ensuring policies and processes are adhered to while also maintaining the appropriate urgency to a piece of work.
• Evaluating and balancing priorities to ensure work is completed on a business impact/benefit basis.
• To keep up to speed with emerging technologies and developments both within group and externally within their field of expertise.
• Share, and encourage the sharing of, technical knowledge across the company.
• Occasional travel may also be required between offices.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Communications: concisely deliver the appropriate information to the right audience
• Must work well in a distributed team environment

Here’s what will give you an edge…

• 3+ years of experience or relevant technical training in one or more of the following:
  • Identity Management (Permissions, Policies, Authentication/ Replication)
  • Collaboration tools (Email, Messaging, etc)
  • Microsoft Server and Windows OS
  • Networking Skills (VPN, DHCP, Wireless)
  • Device Management tools (Intune, Jamf, Patch Management)
• Experience of working within an enterprise environment with remote disparate users on a global scale.
• Understanding of device deployment processes.
• Familiar with Apple MAC devices.
• Understanding of IP networking as it relates to local area and wide area networks.
• Experience with cloud platforms Azure, Microsoft 365, AWS.
• Understanding of security technologies and best practices.
• Outstanding customer service skills and an ability to work with all levels of management.
• Strong communication and interpersonal skills required.
• Must be able to take direction, manage priorities, and perform tasks with minimal supervision.
• Must possess attention to detail and keen aptitude for technology along with willingness to take on new challenges.
• Ability to document and explain complex technical subject matter.

Chargé de support Client - Trilingue FR/EN/DE (F/H)

(Montpellier - France)

Créée en 2000, Ivalua est un leader mondial dans l’édition de solutions cloud de gestion des achats.

NOTRE ENTREPRISE

Chez Ivalua, nous sommes une communauté mondiale d'experts convaincus que la transformation numérique rend les chaînes d'approvisionnement plus durables et résilientes, tout en améliorant la collaboration avec les fournisseurs.Et nous y parvenons grâce à notre plateforme cloud de gestion des dépenses, qui permet à des centaines de grandes marques de gérer leurs dépenses et leurs fournisseurs tout en optimisant  leur rentabilité, leur performance ESG (Environnement, Sociale et Gouvernance), de réduire les risques et d’améliorer leur productivité. Animés par nos passions et nourris par nos ambitions communes, nous nous donnons les moyens de relever les défis et de créer des expériences impactantes pour nos clients et notre écosystème partenaire, tout en donnant du sens à nos équipes.

Découvrez en plus sur www.ivalua.com. Suivez-nous sur LinkedIn.

CE QUE NOUS VOUS PROPOSONS

CONTEXTE: 

Notre équipe Support Client de Montpellier traite toutes les demandes des clients de la région EMEA (Europe, Moyen-Orient et Afrique) ainsi que les appels des clients des autres régions (Amérique et Asie) qui ont souscrit un support 24h/24h. Aujourd’hui cette équipe couvre les langues suivantes : Anglais, Français, Espagnol, Portugais, Italien, Allemand, Arabe et continue de grandir afin de garantir la satisfaction d’un nombre de plus en plus important de clients. Dans ce contexte de croissance nous sommes à la recherche d’un Chargé de Support Client Logiciel - Trilingue : Français/Anglais/Allemand afin de renforcer nos équipes.

RÔLE: 

Au sein de l'équipe Helpdesk, vous travaillez sur un portefeuille de clients en France et à l'international. Vous traitez les demandes clients en leur apportant un support de niveau 1 sur notre progiciel Ivalua Buyer, auquel nous vous formerons. 

CE QUE VOUS FEREZ CHEZ NOUS

• Répondre aux appels des utilisateurs par téléphone, mail et outil de tickets
• Analyser et qualifier les anomalies rencontrés par nos clients
• Résoudre les tickets clients conformément à nos procédures et nos outils internes
• Communication client sur l’état d’avancement et la résolution de leurs demandes
• Transmettre à l’équipe de support client N2 ou N3 et suivre les incidents demandant une expertise plus technique 

VOTRE PROFIL

Si vous avez les expériences et les compétences ci-dessous, ce rôle pourrait être pour vous :

Compétences et expériences : 

• De formation Bac+2 
• Vous avez au moins une première expérience dans la gestion de clients et/ou assistance utilisateurs
• Vous parlez couramment l'allemand, le français, et l’anglais
• Vous êtes à l’aise en informatique (utilisation d’un logiciel) et de manière plus générale en bureautique (pack office, emails, internet, …)

Qualités Recherchées:

• Vous êtes doté d’une aisance relationnelle reconnue
• Vous êtes rigoureux, impliqué, réactif et disposez d’une excellente qualité d’écoute
• Vous disposez d’une bonne capacité à travailler en équipe et d’un sens fort du service client
• Vous souhaitez développer vos compétences en gestion de la relation client

CE QUI VOUS ATTEND ENSUITE

Si votre candidature correspond aux compétences souhaitées pour ce rôle, notre équipe de recrutement vous contactera pour planifier un premier échange téléphonique. Faites un pas de plus vers la réalisation de vos objectifs - postulez dès aujourd'hui ! 

Un recruteur dédié vous guidera à chaque étape du processus de recrutement. Nous sommes là pour vous accompagner!

Notre processus de recrutement est conçu pour évaluer vos compétences à travers une série d'entretiens personnalisés avec nos équipes. Les entretiens se dérouleront virtuellement et en personne dans nos locaux.

CE QUE VOUS TROUVEREZ CHEZ IVALUA

• Un modèle “Hybride” (3 jours sur site, 2 jours en télétravail),
• Nous sommes une équipe animée par l’envie de repousser les limites de l'innovation produit et technologique, 
• Société privée en constante croissance,
• Une entreprise stable et rentable,
• Chaque semaine, la possibilité de se retrouver tous ensemble autour d’un repas proposé par l’entreprise,
• S’épanouir en poursuivant ses objectifs à travers un puissant état d’esprit d’équipe, propice à la créativité et productivité,
• Révéler votre potentiel professionnel grâce à notre programme de formation et de développement de carrière,
• Rallier une équipe dynamique et internationale composée d’experts dans leurs domaines, et collaborer avec des personnes passionnées par leur travail et guidées par une même vision,
• Faites l'expérience d'un environnement de travail inclusif ouvert á la diversité, où votre contribution sera appréciée et valorisée,
• Prenez part aux nombreux événements organisés dans le cadre de l’entreprise (  compétitions sportives, événements musicaux et team building),
• Plébiscitée par ses collaborateurs, Ivalua a été nommée par la société Comparably (https://www.comparably.com/companies/ivalua) :

Portés par nos différences - Votre énergie est notre force !

Unis par nos valeurs, nous célébrons la diversité et l’équité dans toute leur étendue pour construire un environnement de travail inclusif. Pour aider nos clients à rendre leurs chaînes d’approvisionnement plus efficaces, durables et résilientes, nous comptons sur nos équipes internationales aux parcours, compétences et perspectives divers et variés. Nous croyons en l’égalité des opportunités et en la diversité comme moteurs d’innovation, favorisant un esprit d’inclusivité, un environnement de travail productif et agréable, et en offrant des perspectives de carrière épanouissantes pour tous les Ivaluans.

Explorez la culture Ivalua - visionnez cette vidéo pour en savoir plus !

#LI-MV1

#LI-HYBRID

About the Role

Postman is looking for an EMEA Field Marketing Lead to drive pipeline growth and market expansion across key European regions. This role sits within Revenue Marketing and is focused on turning global campaign strategy into regionally relevant, high-impact programs that engage developers, product teams, and enterprise buyers. You’ll own how Postman shows up in-market across EMEA — bringing together events, ABM, digital, and partner marketing into cohesive programs that drive awareness, engagement, and revenue.

We’re looking for someone who thinks in terms of pipeline, not programs — and knows how to translate strategy into execution that moves deals forward.

What You’ll Do

EMEA Pipeline Strategy & Regional GTM Execution

• Translate global campaign strategy into EMEA-focused marketing plans aligned to pipeline goals.
• Prioritize key markets (UK, France, Germany) and tailor execution based on regional dynamics.
• Partner with sales to align marketing to territory plans, target accounts, and pipeline gaps.
• Ensure strong alignment between regional execution and global GTM priorities.

Integrated Campaign Orchestration (Field + Digital + ABM)

• Execute multi-channel programs that combine:
• In-person events and hosted experiences
• Virtual programs and webinars
• Account-based marketing (1:1, 1:few)
• Always-on digital support
• Orchestrate campaigns across the full funnel — from awareness to deal acceleration.
• Ensure consistent, high-quality execution across all regional touch points.

Sales Partnership & Account Engagement

• Work closely with EMEA sales leaders and SDR teams to:
• Identify and prioritize target accounts
• Build account engagement plans
• Support pipeline creation and progression
• Act as a strategic partner to sales — not just a program executor.
• Bring marketing into active deals to increase win rates and velocity.

Events & Field Programs

• Own the strategy and execution of EMEA field events, including:
• First-party events and roadshows
• Executive roundtables and VIP experiences
• Industry conferences and sponsorships
• Focus on quality of engagement and pipeline impact, not just attendance.

Partner & Ecosystem Marketing

• Collaborate with partners to deliver joint campaigns and co-marketing programs.
• Extend reach through partner ecosystems across key EMEA markets.
• Align partner activity to pipeline and strategic account priorities.

Localization & Market Insight

• Adapt global messaging and campaigns for regional relevance.
• Provide feedback to global teams on market trends, buyer behavior, and competitive signals.
• Ensure Postman’s voice resonates across diverse EMEA audiences

Performance & Pipeline Accountability

• Own KPIs tied to pipeline creation, influence, and ROI.
• Track program performance and optimize based on what drives results.
• Partner with Marketing Analytics to measure impact and improve execution.
• Maintain clear visibility into how regional marketing contributes to revenue.

What Success Looks Like

• Consistent growth in EMEA pipeline (sourced and influenced).
• Strong alignment between marketing and sales on target accounts and priorities.
• High-performing programs that drive engagement, conversion, and deal acceleration.
• Scalable, repeatable field marketing plays across key regions.
• Clear contribution of EMEA marketing to global revenue goals.

About You

• 6–10+ years in field marketing, regional marketing, or integrated campaigns in B2B SaaS.
• Experience driving pipeline in EMEA markets, especially UK, France, and Germany.
• Proven ability to execute integrated, multi-channel campaigns.
• Strong track record of sales partnership and account-based marketing.

Skills & Approach

• Thinks in terms of pipeline, accounts, and revenue — not just leads or events.
• Strong understanding of integrated campaign execution across channels.
• Comfortable operating across strategy and execution.
• Data-driven, with a clear view of what drives performance.
• Able to simplify complexity and execute with focus.

Ingénieur Support Client Logiciel (F/H)

(Montpellier - France)

Créée en 2000, Ivalua est un leader mondial dans l’édition de solutions cloud de gestion des achats.

NOTRE ENTREPRISE

Chez Ivalua, nous sommes une communauté mondiale d'experts convaincus que la transformation numérique rend les chaînes d'approvisionnement plus durables et résilientes, tout en améliorant la collaboration avec les fournisseurs. Nous y parvenons grâce à notre plateforme cloud de gestion des dépenses, qui permet à des centaines de grandes marques de gérer leurs dépenses et leurs fournisseurs tout en optimisant  leur rentabilité, leur performance ESG (Environnement, Sociale et Gouvernance), de réduire les risques et d’améliorer leur productivité. Animés par nos passions et nourris par nos ambitions communes, nous nous donnons les moyens de relever les défis et de créer des expériences impactantes pour nos clients et notre écosystème partenaire, tout en donnant du sens à nos équipes.

Découvrez en plus sur www.ivalua.com. Suivez-nous sur LinkedIn 

 L’OPPORTUNITE

CONTEXTE: Notre équipe Customer Support est dédiée à l’exploitation des solutions achats IVALUA pour nos clients EMEA après la mise en production. L’équipe RUN EMEA grandit encore afin de garantir la satisfaction d’un nombre de plus en plus important de clients. Dans ce contexte de croissance nous sommes à la recherche d’un Ingénieur Client Support Logiciel.

ROLE: Au sein de l'équipe RUN, vous travaillez sur un portefeuille de clients en France et à l'international. Vous pilotez la relation client sur la maintenance de ces applications en terme opérationnel et technique. Vous traitez les demandes clients qui peuvent être des anomalies, des demandes de support, des demandes d’évolution ou d’une migration vers une nouvelle version majeur. Vous serez l’interlocuteur dédié pour nos clients et partenaires en termes d’expertise technique. Vous serez formé et certifié sur notre application Buyer (progiciel SaaS Source-to-Pay).

CE QUE VOUS FEREZ CHEZ NOUS

Pilotage de la relation client sur la Maintenance de l’application Achat

• Interlocuteur dédié pour le support client N3 de la solution Ivalua 
• Garant de la satisfaction client en apportant son attention et expertise technique
• Réunion hebdomadaire (priorisation des demandes) et mensuelle (bilan de la maintenance, plan d’amélioration et nouveaux sujets) avec le client et le partenaire intégrateur

Maintenance :

• Suivi et qualification des demandes client
• Troubleshooting des anomalies jusqu’à la root cause et correction des paramétrages
• Suivi et communication client sur les corrections génériques et spécifiques

Upgrade solution :

• Préparation de l’upgrade : code générique et spécifique (à réduire), paramétrages, tests
• Recette client et Mise en Production
• Support client et suivi des anomalies associées

Expertise solution et Satisfaction Client :

• Formation aux nouveautés et avancées du produit. Support aux partenaires et Clients
• Remontées à la R&D des besoins client et des projets
• Ponctuellement participation à des ateliers clients de spécification, paramétrage

VOTRE PROFIL

Si vous avez l'expérience et les compétences ci-dessous, ce rôle pourrait être pour vous.

Compétences et Expérience :

• Vous avez au moins 5 ans d'expérience dans le support applicatif et la gestion de clients 
• Vous avez une expérience en tant que développeur en langage orienté objet (C# idéalement) acquise à travers à minima des projets, des stages ou une alternance.
• Vous maîtrisez SQL (écriture et optimisation de requêtes)

Qualités Recherchées :

• Vous êtes à l'aise en anglais à l'écrit comme à l'oral (Niveau B2 minimum) et à l’aise dans un environnement multiculturel
• Vous avez une forte autonomie et une bonne gestion des priorités
• Vous voulez développer vos compétences en gestion de la relation client.

CE QUI VOUS ATTEND ENSUITE

Si votre candidature correspond aux compétences souhaitées pour ce rôle, notre équipe de recrutement vous contactera pour planifier un premier échange téléphonique. Faites un pas de plus vers la réalisation de vos objectifs - postulez dès aujourd'hui ! 

Un recruteur dédié vous guidera à chaque étape du processus de recrutement. Nous sommes là pour vous accompagner!

Notre processus de recrutement est conçu pour évaluer vos compétences à travers une série d'entretiens personnalisés avec nos équipes. Les entretiens se dérouleront virtuellement et en personne dans nos locaux.

CE QUE VOUS TROUVEREZ CHEZ IVALUA

• Un modèle “Hybride” (3 jours sur site, 2 jours en télétravail),
• Nous sommes une équipe animée par l’envie de repousser les limites de l'innovation produit et technologique, 
• Société privée en constante croissance,
• Une entreprise stable et rentable,
• Chaque semaine, la possibilité de se retrouver tous ensemble autour d’un repas proposé par l’entreprise,
• S’épanouir en poursuivant ses objectifs à travers un puissant état d’esprit d’équipe, propice à la créativité et productivité,
• Révéler votre potentiel professionnel grâce à notre programme de formation et de développement de carrière,
• Rallier une équipe dynamique et internationale composée d’experts dans leurs domaines, et collaborer avec des personnes passionnées par leur travail et guidées par une même vision,
• Faites l'expérience d'un environnement de travail inclusif ouvert á la diversité, où votre contribution sera appréciée et valorisée,
• Prenez part aux nombreux événements organisés dans le cadre de l’entreprise (  compétitions sportives, événements musicaux et team building),
• Plébiscitée par ses collaborateurs, Ivalua a été nommée par la société Comparably (https://www.comparably.com/companies/ivalua) :

Portés par nos différences - Votre énergie est notre force !

Unis par nos valeurs, nous célébrons la diversité et l’équité dans toute leur étendue pour construire un environnement de travail inclusif. Pour aider nos clients à rendre leurs chaînes d’approvisionnement plus efficaces, durables et résilientes, nous comptons sur nos équipes internationales aux parcours, compétences et perspectives divers et variés. Nous croyons en l’égalité des opportunités et en la diversité comme moteurs d’innovation, favorisant un esprit d’inclusivité, un environnement de travail productif et agréable, et en offrant des perspectives de carrière épanouissantes pour tous les Ivaluans.

Explorez la culture Ivalua - visionnez cette vidéo pour en savoir plus !

#LI-MV1 #LI-HYBRID

About the role and team

As a Decorative Objects Expert within our Interiors team, you will play a key role in expanding and strengthening our Home Decor category.

This role goes beyond expertise alone,  it is equally about driving commercial growth. You combine market knowledge of decorative objects with a sharp commercial mindset, understanding what makes an object desirable, collectible, and auction-worthy, and how to translate that into compelling, high-performing auctions.

Your expertise spans categories such as ceramics, glass, sculptures, interior accessories, and collectible decorative pieces, and you are able to assess both their aesthetic and market value.

Your responsibilities

• Evaluate and curate decorative object submissions from sellers across Europe
• Assess condition, provenance, authenticity, and market relevance
• Create weekly curated auctions that are both editorially strong and commercially successful
• Provide professional and constructive feedback when submissions are not suitable for auction
  
  

Growing the category

Beyond curation, you will actively contribute to building and expanding the Decorative Objects category.

You will proactively identify new supply opportunities, emerging trends, and collectible design segments within Home Decor. Working closely with our Sales team, you will help attract high-potential sellers, onboard new supply sources, and strategically grow the decorative objects portfolio.

You understand that sustainable growth comes from the right balance between quality and volume, and you know how to curate auctions that deliver both.

Who you are 

• You have a passion for Decorative Objects / Home Decor
• Commercially driven and growth-oriented
• Comfortable working with sales targets and performance metrics
• You have an interest in developing a network of dealers/buyers
• Analytical and confident in interpreting auction data
• Excited to experiment with AI tools to streamline workflows, improve conversion, and elevate the buyer experience
• Excellent communicator in English
• Comfortable working remotely and independently
  
  

Where you’ll be 

The role can be based in the Netherlands, Belgium, Germany, France, Italy, or other European countries with a work from home arrangement. 

About the role and team

As an Expert Rugs in the Home Decor category team, you will be closely involved with evaluating and arranging lots submitted by our users. Collaborating with other experts and using your own knowledge from all over the globe, you will be responsible for creating attractive auctions every week. Catawiki strives to keep user transactions as transparent and fair as possible, and your expertise and experience play a large part in maintaining this standard; you know better than anyone what items are of interest to our users.

You will review lot titles, descriptions, lot pictures, and provide users with an estimated value based on this information. If you need to reject a submission, you do so in a professional and courteous manner. Your efforts result in exceptional auctions that bidders will find irresistible. 

You bring strong expertise in rugs (Oriental, Persian, Kilims, Silk, North African) and a commercial mindset to grow the Machine-Made Rugs segment. You understand what makes a piece desirable, collectible, and suitable for auction, and can translate that knowledge into compelling, high-performing auctions.

But beyond curation, you will actively build the category.

You will proactively identify new types of supply and emerging trends within the market. You will collaborate closely with Sales to attract high-potential sellers, onboard new supply sources, and strategically grow the Rugs portfolio. You understand that growth comes from both quality and volume, and you know how to balance both.

Who you are 

• You have expertise in hand-knotted rugs, including Oriental and Persian carpets, silk rugs, and Kelims.
• You can confidently assess authenticity, age, condition, restorations, and material quality.
• You are comfortable valuing objects and determining realistic market prices based on images and limited information, supported by your understanding of auction performance and demand.
• You have commercial experience, such as price negotiations, establishing seller agreements, and actively sourcing new sellers or business leads (preferred).
• You are a natural team player who thrives in a diverse and international team environment.
• You have excellent communication skills in English.
• You possess strong computer skills and are comfortable working with digital tools.
• You are commercially driven and growth-oriented.
• You are comfortable working with sales targets and performance metrics.
• You are analytical and confident in interpreting auction data.
• You are curious about using AI tools to streamline workflows, improve conversion, and enhance the buyer experience.
• You are comfortable working remotely and independently.
  
  

Where you’ll be 

The role can be based in the Netherlands, Belgium, Germany, France, Italy, or other European countries with a work from home arrangement.

About the role

As a Tableware, Ceramics & Glass Expert within the Interiors team, you will play a key role in assessing and curating lots submitted by our users. Drawing on your in-depth knowledge of a variety of brands and regions, such as Meissen, Richard Ginori, Villeroy & Boch, and Baccarat, you will be responsible for building engaging and high-quality auctions on a weekly basis.

At Catawiki, transparency and fairness are central to the user experience, and your expertise is essential in upholding these standards. You have a strong understanding of what appeals to our audience and will use this insight to review lot titles, descriptions, and images, as well as provide accurate value estimates. When submissions do not meet our criteria, you communicate rejections clearly, professionally, and respectfully.

This role extends beyond expertise; it also requires a strong commercial focus, where you will actively contribute to building and expanding the category. You will proactively identify new supply opportunities, emerging trends, and collectible design segments within Home Decor.

In addition, you will collaborate closely with the sales team, proactively analyzing seller segments, supporting the onboarding of high-potential sellers, and identifying upselling opportunities within the existing seller base. Leveraging your network of sellers, buyers, and fellow experts, you contribute directly to the growth and success of the category.

Who you are 

• An enthusiastic expert in tableware/ceramics & glass objects from all over Europe 
• Specialization in these fields will be considered, but be prepared to learn! 
• Commercially driven and growth-oriented
• Comfortable working with sales targets and performance metrics
• You have an interest in developing a network of dealers/buyers
• Analytical and confident in interpreting auction data
• Excited to experiment with AI tools to streamline workflows, improve conversion, and elevate the buyer experience
• Excellent communicator in English
• Comfortable working remotely and independently
  
  

Where you’ll be 

The role can be based in the Netherlands, Belgium, Germany, France, Italy, or other European countries with a work from home arrangement.

Your Mission

Asian & Tribal is one of the most culturally rich and commercially complex categories within Collectables. It spans Asian Art, Tribal & Ethnographic Art, and related subcategories where heritage, craftsmanship, provenance, and collector trust are critical. The category attracts a diverse global buyer base ranging from emerging collectors to highly specialised, repeat buyers, and requires strong judgement, commercial sharpness, and leadership to balance growth with quality.

As Category Manager, you treat Asian & Tribal as a high-potential business with depth and long-term upside. You own the category strategy, drive sustainable growth, and translate data into clear execution. You lead and develop a team of experts, build strong external networks with sellers and institutions, and ensure a high-quality buyer experience that reinforces trust and repeat engagement.

This role is based in the Netherlands with a hybrid setup. You are expected to work from the Amsterdam office two days per week to collaborate closely with other Category Managers, Commercial teams, and key stakeholders.

What You’ll Do

• Build, own, and execute the strategic growth plan for the Asian & Tribal category, with a clear focus on sustainable YoY growth
• Own the category P&L and drive commercial outcomes through data-led decisions
• Use dashboards and performance data to steer auction quality, pricing, RP strategy, and supply mix
• Shape auction planning around seasonality, market dynamics, collector behaviour, and seller portfolios
• Drive curation excellence and consistency across the category, reducing performance volatility
• Identify commercial opportunities early and influence internal teams to act on them
• Partner closely with Sales and Business Development to strengthen the seller pipeline and attract high-quality, repeat consignors
• Build and maintain strong relationships with key sellers, institutions, and professional networks in the Asian & Tribal field
• Lead, coach, and develop an international team of Experts, with a strong focus on performance, growth, and engagement
• Create clarity, focus, and pace for the team through strong prioritisation and decision-making
• Work cross-functionally with Marketing, Operations, and Commercial teams to unlock new growth opportunities
• Monitor global trends in Asian & Tribal markets, including pricing dynamics, collector demand, and competitive movements

What You’ll Bring

• A strong commercial mindset with the ability to spot opportunities and translate them into impact
• Proven experience driving growth, performance, and accountability in a complex category or business environment
• A data-driven approach; you are comfortable turning dashboards into concrete actions
• Strong people management skills, including coaching, performance management, and talent development
• Resilience and decisiveness in a fast-paced, high-expectation environment
• Excellent networking skills and the ability to build trust-based relationships with internal and external stakeholders
• Strong influencing and communication skills across different seniority levels and teams
• Entrepreneurial energy and a hands-on mindset, balanced with strategic thinking
• Comfort working with Google Suite or similar tools
• Interest or background in Asian Art, Tribal Art, or Collectables is a plus (deep expertise can grow on the job)

Where You’ll Be

This is a hybrid role based in the Netherlands. You will work from the Amsterdam office at least two days per week to collaborate with fellow Category Managers, Commercial teams, and key stakeholders.

What's in it for you?

A category with cultural depth, global reach, and significant commercial potential. You will have real ownership, the space to shape strategy and execution, and the opportunity to lead and develop a strong expert team. You will work alongside ambitious international colleagues in a collaborative environment with clear expectations, strong development opportunities, and a focus on sustainable growth.

Your Mission

Asian & Tribal is one of the most culturally rich and commercially complex categories within Collectables. It spans Asian Art, Tribal & Ethnographic Art, and related subcategories where heritage, craftsmanship, provenance, and collector trust are critical. The category attracts a diverse global buyer base ranging from emerging collectors to highly specialised, repeat buyers, and requires strong judgement, commercial sharpness, and leadership to balance growth with quality.

As Category Manager, you treat Asian & Tribal as a high-potential business with depth and long-term upside. You own the category strategy, drive sustainable growth, and translate data into clear execution. You lead and develop a team of experts, build strong external networks with sellers and institutions, and ensure a high-quality buyer experience that reinforces trust and repeat engagement.

This role is based in the Netherlands with a hybrid setup. You are expected to work from the Amsterdam office two days per week to collaborate closely with other Category Managers, Commercial teams, and key stakeholders.

What You’ll Do

• Build, own, and execute the strategic growth plan for the Asian & Tribal category, with a clear focus on sustainable YoY growth
• Own the category P&L and drive commercial outcomes through data-led decisions
• Use dashboards and performance data to steer auction quality, pricing, RP strategy, and supply mix
• Shape auction planning around seasonality, market dynamics, collector behaviour, and seller portfolios
• Drive curation excellence and consistency across the category, reducing performance volatility
• Identify commercial opportunities early and influence internal teams to act on them
• Partner closely with Sales and Business Development to strengthen the seller pipeline and attract high-quality, repeat consignors
• Build and maintain strong relationships with key sellers, institutions, and professional networks in the Asian & Tribal field
• Lead, coach, and develop an international team of Experts, with a strong focus on performance, growth, and engagement
• Create clarity, focus, and pace for the team through strong prioritisation and decision-making
• Work cross-functionally with Marketing, Operations, and Commercial teams to unlock new growth opportunities
• Monitor global trends in Asian & Tribal markets, including pricing dynamics, collector demand, and competitive movements

What You’ll Bring

• A strong commercial mindset with the ability to spot opportunities and translate them into impact
• Proven experience driving growth, performance, and accountability in a complex category or business environment
• A data-driven approach; you are comfortable turning dashboards into concrete actions
• Strong people management skills, including coaching, performance management, and talent development
• Resilience and decisiveness in a fast-paced, high-expectation environment
• Excellent networking skills and the ability to build trust-based relationships with internal and external stakeholders
• Strong influencing and communication skills across different seniority levels and teams
• Entrepreneurial energy and a hands-on mindset, balanced with strategic thinking
• Comfort working with Google Suite or similar tools
• Interest or background in Asian Art, Tribal Art, or Collectables is a plus (deep expertise can grow on the job)

Where You’ll Be

This is a hybrid role based in the Netherlands. You will work from the Amsterdam office at least two days per week to collaborate with fellow Category Managers, Commercial teams, and key stakeholders.

What's in it for you?

A category with cultural depth, global reach, and significant commercial potential. You will have real ownership, the space to shape strategy and execution, and the opportunity to lead and develop a strong expert team. You will work alongside ambitious international colleagues in a collaborative environment with clear expectations, strong development opportunities, and a focus on sustainable growth.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Customer Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Customer Retention Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Customer Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Retention Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better retention strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Retention Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.