Account Manager Jobs in Dublin.
All active Account Manager roles based in Dublin.
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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.
We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.
You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.
WHAT YOU’LL DO:
- Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
- Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
- Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
- Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
- Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
- Escalate when needed with clear, well-documented context that helps Development move quickly
- Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
- Continuously look for ways to make support faster, smarter, and more scalable as we grow
WHAT YOU'LL BRING:
- You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
- You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
- You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
- You build trust quickly and know how to balance strong client advocacy with good judgment
- You sweat the details, take ownership, and care about getting things right
- You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
- You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
- You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
- Familiarity with treasury, banking, or accounting concepts is a big plus
- You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
- You’re proactive, always learning, and constantly looking for ways to improve how things work
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
About the team
The EMEA Startup team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing Startup customers.
What you’ll do
As a Sales Manager for Startups - Early Growers at Stripe, you will be crucial in driving Stripe's expansion by fostering growth among our existing high potential top startups.
Your role involves leading and coaching a team of high-performing Account Executives, empowering them to achieve ambitious targets. You will also directly engage with users. We seek an individual eager to collaborate with a top-tier team to navigate intricate organizations, identify new opportunities to leverage payments for competitive advantage, and innovate our joint go-to-market strategies.
You will manage a team of Startup AEs, focusing on supporting the growth of the top Startup users in EMEA. This team will partner with high-potential startups in our install base. Your goal is to provide hands-on business consultancy, optimize Stripe integrations, and uncover commercial upsell opportunities for Stripe.
Responsibilities
- Recruit, develop and lead a team of sales professionals, with a particular focus on the Funded Startup segment across EMEA
- Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
- Prioritise top startup users and be accountable for increasing existing revenue at high rates of growth
- Driving deal strategy and execution including strong pipeline development, opportunity management, and forecasting
- Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle
- Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
- Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe
- Collaborating closely with key stakeholders across Sales, Product/Connect, Sales Ops, S&O, Marketing, GTM Partnerships, and others
- Participate in industry events to help support positive market awareness
Minimum requirements
- 8+ years of relevant sales experience - particularly managing existing business accounts
- Experience consistently forecasting and managing a high growth business for multiple quarters
- Thrives in settings with a high level of autonomy to create strategy, direction, and structure
- Ability to hire, train, and coach a high-performance sales team
- Ability to build executive relationships with customers and ecosystem partners
- Ability to understand and articulate technical concepts, and translate them into industry or business relevant terms
Preferred requirements
- Experience with and knowledge of the EMEA Startups ecosystem
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 3 years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 3 years experience in enterprise level client-facing work
- Fluency in French
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English and French to support regional based customers
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Ready to apply?
Apply to Stripe
Technical Account Manager, German OR Polish OR Ukrainian Speaking
Share this job
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 3 years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English and (German or Polish or Ukrainian) to support regional based customers
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
- Good to have Polish or Ukrainian language expertise (Native or Intermediate)
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Treatwell, Sage & DesignMyNight.
As a key member to the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations.
If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!
What you’ll do
As an Account Executive (Grower), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses.
Responsibilities
- Directly manage and nurture a named account list and develop account plans for winning and expanding business with upper middle market and enterprise SaaS Platform companies
- Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
- Own the full sales cycle from lead to close for upper middle market and enterprise companies
- Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyse
- Craft and lead complex, bespoke commercial & contractual negotiations
- Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models
- Lead and contribute to team projects to develop and refine our sales process
- Engage with Product and Engineering teams to help drive product strategy
Who you are
You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets.
If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!
Minimum requirements
- 5+ years of sales experience, preferably selling a technical product, with a track record of top performance
- Extensive experience directly selling a technology product or service, preferably at an API-first company, with a record of top performance
- A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition
- Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies
- An ability to understand complex technical problems and understand how Stripe’s solutions can address them
- Proven ability to lead complex negotiations involving bespoke commercial agreements
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology and a deep understanding of the space
- Excellent English and French
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Startup SaaS Platform team works with European startups in one of Stripe’s highest-priority segments. At Stripe, SaaS platforms are companies that use Stripe to embed payments and make financial services a core part of their product. Their partnership with Stripe is an important part of their growth, such as with companies like Shopify, Mindbody, and Lightspeed.
SaaS platforms are a global priority for Stripe, and our team identifies and develops Stripe’s future strategic accounts in Europe. We partner with high-potential companies, helping them use Stripe’s solutions to better support their users, scale internationally, and create new revenue streams through payments and financial services.
What you’ll do
As an Account Executive, Existing Business, you will build partnerships between Stripe and innovative, fast-growing software platforms by helping them understand how Stripe’s online commerce infrastructure can support their business goals and create value for their customers.
Responsibilities
- Directly manage and nurture a named account list, and develop account plans to grow and expand business with SaaS platform startups
- Build and maintain strong relationships with C-level executives, and coordinate the right executive touchpoints
- Own the full sales cycle from lead generation through close
- Work with leaders across Engineering, Product, and Finance to lead complex product workshops and financial analysis
- Lead complex, bespoke commercial and contractual negotiations
- Contribute to our platform partnership strategy and help build repeatable processes and scalable engagement models
- Collaborate on team projects to refine and improve our sales process
- Partner with Product and Engineering teams to help inform product strategy
Who you are
You are a skilled salesperson and relationship manager who can engage confidently in business and technical conversations at multiple levels of an organization, including the CTO, COO, and CFO. You have experience working with startups and understand the buyer journey. You can lead a complex, multi-party sale in a consultative and thoughtful way.
You are comfortable building value in competitive situations and enjoy working on products that require both technical understanding and strong commercial judgment. You are analytical, curious, and enjoy understanding business models and helping customers evaluate investment decisions.
You are proactive about prospecting and can independently lead a sales cycle from start to finish. You also enjoy building, whether that means contributing to sales process development, sharpening the value proposition, or creating tools and assets that help the team succeed.
If you’re motivated, thoughtful, persistent, and a strong teammate, we’d love to hear from you.
Minimum requirements
- 5+ years of sales experience selling a technical product, with a track record of strong performance
- Proven experience moving sales opportunities from inception to close by leading complex, multi-party sales in a consultative manner
- Strong listening skills and the ability to become a trusted resource for decision-makers across technology and finance functions within software companies
- Ability to understand complex technical problems and how Stripe’s solutions can address them
- Proven ability to lead complex negotiations involving bespoke commercial agreements
- Ability to operate effectively in a fast-paced, ambiguous environment
- Strong interest in technology and comfort using AI tools
- Fluent in Italian and English
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact.
What you’ll do
We’re looking for a strategic, results-oriented marketing leader to drive our marketing engine for SMB and Mid-Market segments across EMEA. This segment represents a massive portion of Europe’s economic fabric and is a critical driver of Stripe's ambitions in the region.
This is a senior individual contributor role for someone who thrives at the intersection of strategy, execution, and cross-functional influence. You will translate global priorities into locally resonant programs, ensuring that Stripe’s audiences in the SMB and Mid-Market space have high-quality, insight-driven experiences throughout their lifecycle, from early exploration to long-term partnership.
The ideal candidate is data-driven, has an unbridled passion for working hand-in-hand with regional sales teams to drive successful user outcomes, and is excited about building a high-velocity revenue engine.
Responsibilities
- Define and execute the EMEA marketing strategy for SMB and Mid-Market segments with an emphasis on an Ideal Customer Profiles.
- Own key business and revenue metrics throughout the sales funnel, with a strong emphasis on on accelerating pipeline through upsell and cross sell opportunities
- Collaborate with Partner Marketing to create successful co-selling initiatives that extend our reach within the partner and developer ecosystems
- Develop and execute comprehensive full-funnel marketing plans, partnering with digital marketing and demand generation teams to secure high-value deals.
- Partner closely with Sales leadership to align account plans, ensure disciplined lead follow-up, and establish trust as a strategic partner.
- Collaborate with EMEA demand generation and product marketing to identify, scope, and produce or localize compelling content and marketing assets.
- Track, measure, and communicate program results, continually optimizing for efficiency and scale while seeking to generate new global best practices.
- Innovate ways to educate a diverse range of personas about the value that Stripe delivers to businesses.
Who you are
We’re looking for an experienced, creative, and results-oriented leader who understands the diverse needs of businesses and can effectively collaborate with sales leaders to transform business needs into engagement opportunities.
Minimum requirements
- 7+ years of relevant B2B marketing experience in the EMEA technology market, including specific experience with demand generation and field marketing.
- Proven track record of defining and executing B2B marketing strategies that successfully funnel metrics, KPIs, and pipeline generation.
- Strong written and verbal communication skills, with the ability to convey complex topics with simplicity to diverse audiences.
- Strategic mindset with strong analytical capabilities and a data-driven approach to decision-making.
- Deep understanding of full funnel journeys, and marketing technology like Salesforce.
- Experience scaling programs through agency resources and collaborating across key Go To Market stakeholders.
Preferred qualifications
- A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment.
- Experience in the payments, financial technology, or adjacent industries, or marketing FinTech solutions or to FinTech companies.
- Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems.
- Demonstrated success delivering marketing programs with and through consulting and technology partners.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.
What you’ll do
Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and/or direct merchants across EMEA. This manager’s day to day interactions with the team will cultivate a high performance environment, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.
Responsibilities
- Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
- Lead a team of technical account managers working with Stripe’s largest users.
- Partner cross functionally with GTM, CSM, Product, Engineering, Professional Services and Solution Architects to deliver end to end solutions for EMEA platforms and other segment top users.
- Hire and retain top technical talent as the team scales.
- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
- Ensure that team members are happy, effective, and growing in their career and user work.
- Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
- Analyze data from user feedback and experiences to drive efficiency and build quality.
- Be an advocate for Stripe users and champion for users’ needs internally.
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
- 3+ years of people management experience, leading senior technical ICs.
- Experience working with strategic accounts.
- Excellent written and verbal communication skills.
- An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.
Preferred qualifications
- Experience with fintech SaaS products and/or Payments industry.
- Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
Ready to apply?
Apply to Stripe
Senior Account Enablement Manager
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About Inizio Ignite:
Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.
Role Overview
The Senior Account Enablement Manager plays a pivotal role in driving operational excellence and strategic alignment across Ignite’s global sales ecosystem. This role leads the Account Enablement team, ensuring consistent, high-quality support for Ignite Sales Executives and Account teams across North America, Europe, and APAC. The Lead will serve as a central coordination point between Sales, vertical delivery teams, and commercial enablement, enabling visibility, structure, and momentum for market-aligned growth initiatives.
What you'll be doing
Account Enablement
- Lead and manage the Account Enablement team, fostering a culture of excellence, collaboration, and continuous improvement.
- Develop and apply consistent processes and tools to implement strategic account management processes across Ignite (as defined and utilized by Ignite Sales Executive team)
- Align support of account enablement team to Ignite top 10 priority accounts
- Drive best practices across pursuit readiness, lead tracking, account planning, and client relationship visibility.
- Act as the central liaison between Sales Executives, vertical delivery teams, and commercial enablement, ensuring efficient follow-up on pipeline activity and meeting preparation.
- Track client relationships, role/activity movement, and account-level performance against goals, supporting strategic decision-making.
Support and Facilitation of Account Performance Reviews
- Partner with Business Intelligence and Reporting lead to plan and prepare materials for quarterly business reviews and ongoing account planning discussions
- Provide ongoing research and analysis to provide Sales Executives and Account teams with news and industry insights to better position Ignite for success
CRM Usage & Adoption
- Drive consistent HubSpot adoption across the Account Enablement, Sales Executive, and seller-doer teams by reinforcing required fields, account/pursuit tagging, meeting and activity logging expectations, and the “minimum viable” data needed to run account reviews and forecasting
- Partner with Enterprise CRM/Commercial Ops to translate system changes into practical Ignite workflows (job aids, quick trainings, and in-the-flow guidance) and serve as a point of escalation for user issues that impact account visibility. Resolve in partnership with Ignite point of contact within Commercial Ops team.
- Monitor and improve data quality by flagging recurring gaps (e.g., missing close dates, inconsistent stages, untagged opportunities) and coordinating follow-ups with Sales Execs and seller-doers to improve compliance and accuracy over time (supported by business partner on Commercial Ops team).
BD Process Harmonization
- Standardize account planning and pipeline management routines across accounts by aligning on common definitions, templates, and “ways of working” (e.g., what constitutes a qualified opportunity, stage expectations, and handoff points between Sales and delivery teams).
- Support alignment on key commercial metrics (pipeline, win rate, days-to-sell, average deal size, forecast accuracy, account health indicators) by partnering with Business Intelligence/Reporting to document definitions, reconcile inconsistencies, and drive adoption of a single set of Ignite reporting standards.
- Capture best practices and process improvements across legacy teams and geographies, identifying friction points and recommending pragmatic enhancements that reduce rework, improve speed-to-respond, and strengthen account-level visibility for leadership and Sales.
Region-Specific Growth Team Enablement
- Enable region-specific GTM and account planning activities, providing structure and visibility to market-aligned growth teams, as needed.
- Partner with Client Solutions and Marketing to ensure tools, templates, and processes are pulled through to account focused discussions
What you'll need
- Proven experience in sales operations, account management, or commercial enablement within a global organization.
- Strong leadership and team management skills, with experience leading cross-regional teams.
- Excellent communication and stakeholder engagement abilities.
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and sales analytics platforms.
- Ability to manage multiple priorities and drive alignment across diverse teams.
- Experience in health and life sciences or consulting preferred.
- Experience in an Inizio Ignite Consulting or similar service delivery role is preferred, to support consistency in client deliverables and alignment with established practices
Our Pledge
At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer and are committed to creating a dynamic work environment that values diversity, equity, and inclusion. We welcome all applications regardless of race, color, religion, gender identity, age, national origin, marital status, veteran status, genetic information, sexual orientation, or disability.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Ready to apply?
Apply to Inizio Ignite
Senior Customer Success Manager - Italian Speaking
Share this job
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Dublin, Rome or Milan offices for our hybrid working model.
Our ideal candidate will have
- 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
- 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
- An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
- Prior exposure to database, cloud, and infrastructure technology is a plus
- Fluent level of Italian and English
On a given day in this role you will:
- Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
- Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
- Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
- Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
- Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
- Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
- Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
- Forecast expected churn and growth to your senior leadership team
- Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
- Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426260
Ready to apply?
Apply to MongoDB
We are seeking a highly motivated Treasury Manager to anchor our Treasury presence in our Dublin office. This role is pivotal in supporting cash and liquidity management for our EMEA and APAC operations, enhancing regional payment controls, and providing on-the-ground support for the global implementation of Kyriba across international subsidiaries.
We are looking to speak to candidates who are based in Dublin for our hybrid working model, with 1-2 days per week required in the Dublin office.
Key Responsibilities
1. EMEA Cash Management & Liquidity
- Execute daily cash positioning, concentration, and funding activities across EMEA bank accounts and multi-currency cash pools
- Manage regional short-term investments and debt, optimizing yield and minimizing idle cash while managing counterparty exposure
- Act as the primary point of contact for daily treasury issues arising from international business units
- Oversee regional bank account documentation and administration, ensuring efficient use of banking services and fee analysis
2. Controls & Payment Security
- Lead the improvement of internal controls and security protocols for all payments originating from EMEA and APAC entities
- Develop and enforce robust policies related to intercompany funding, bank transfers, and fraud prevention measures
- Ensure regional adherence to global Treasury policies, SOX controls, and local regulatory requirements
- Manage the execution of foreign exchange transactions to support hedging and operational needs
3. Treasury Management System (TMS) Support
- Serve as the regional subject matter expert (SME) for the global TMS implementation, coordinating testing and deployment activities for EMEA/APAC entities
- Drive the standardization and centralization of regional payment processes within the new TMS
- Provide training and ongoing support to regional finance and accounting teams on treasury systems and processes
4. Financial Planning & Reporting
- Prepare and consolidate regional cash flow forecasts, analyzing FX exposures and working with business leaders to improve forecast accuracy
- Support financial reporting requirements related to debt, investments, and foreign currency exposures for regional entities
Qualifications
- Education: Bachelor’s degree in Finance, Accounting, Business, or a related field
- Experience: 5+ years of professional experience in a corporate or banking Treasury function, with direct experience managing EMEA/multi-currency cash and liquidity
- Systems Experience: Solid experience working with and ideally implementing a major Treasury Management System, preferably Kyriba
- Technical Skills: Advanced Microsoft Excel proficiency. Familiarity with complex international banking structures (e.g., pooling, netting) is essential
- Certifications: CIMA, ACCA, or equivalent professional certification is a plus; Certified Treasury Professional (CTP) is beneficial
- Location: Must be eligible to work in Ireland and committed to working in the Dublin office 1-2 days per week
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273404330
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426087
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273394169
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes, bilingual in English and French
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273399040
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
This role will be based remotely in Frankfurt, Germany.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426134
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin or Munich for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426134
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
This role will be based remotely in Stuttgart, Germany.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426134
Ready to apply?
Apply to MongoDB
The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 3 years ago and continues to grow and scale with our expansion to EMEA.
Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts.
We are looking to speak to candidates who are based in our Dublin office for our hybrid working model.
Our ideal candidate will have
- 4+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
- At least 3 years of quota-carrying experience in a similar role
- 3+ years working experience in Middle East market
- A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
- The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
- Demonstrated ability to articulate the value of a complex enterprise technology
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to work in a fast paced environment
- The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
- An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
- High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
- Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
- Prior exposure to database, cloud and infrastructure technology is a plus
- Native Arabic Speaker is a plus
On a given day in this role you will
- Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward
- Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution
- Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
- Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution
- Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes
- Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
- Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking
- Own and deliver an accurate forecast of your business week over week; quarter over quarter
- Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
- Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
- Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426257
Ready to apply?
Apply to MongoDB
The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 3 years ago and continues to grow and scale with our expansion to EMEA.
Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts.
We are looking to speak to candidates who are based in our Dublin office for our hybrid working model.
Our ideal candidate will have
- 4+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
- At least 3 years of quota-carrying experience in a similar role
- Native German speaker
- A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
- The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
- Demonstrated ability to articulate the value of a complex enterprise technology
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to work in a fast paced environment
- The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
- An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
- High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
- Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
- Prior exposure to database, cloud and infrastructure technology is a plus
On a given day in this role you will
- Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward
- Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution
- Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
- Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution
- Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes
- Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
- Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking
- Own and deliver an accurate forecast of your business week over week; quarter over quarter
- Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
- Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
- Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 425375
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Senior Customer Success Manager
The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Key Responsibilities
Customer Advisory
- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.
Account & Portfolio Management
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.
What You Will Bring
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426148
Ready to apply?
Apply to MongoDB
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Stockholm for our hybrid working model.
Our ideal candidate will have
- 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
- 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
- An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
- Prior exposure to database, cloud, and infrastructure technology is a plus
On a given day in this role you will
- Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
- Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues.
- Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions.
- Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
- Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
- Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
- Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
- Forecast expected churn and growth to your senior leadership team
- Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
- Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426244
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Senior Customer Success Manager
The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.
Account & Portfolio Management
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.
What You Will Bring
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426156
Ready to apply?
Apply to MongoDB
GLG is seeking Spanish Speaking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.
Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead.
Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.
Specific responsibilities include (but are not limited to):
- Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
- Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
- Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
- Upholding GLG’s compliance framework and embracing our company values
As an Associate, you will have the opportunity to:
- Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
- Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
- Cultivate account management and commercial skills through direct client relationship building and responsive service
- Become a people manager and lead future Associates once you outperform as an individual contributor
An ideal candidate will have the following:
- Bachelor's degree or higher (required)
- 0-3 years of work experience in client-facing, sales, or account management roles
- Demonstrated critical thinking and creative problem-solving skills
- Excellent communication and interpersonal skills, including comfort with phone-based outreach
- Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
- Receptive to close coaching and feedback
- Ability to multitask and prioritize effectively, while ensuring an attention to detail
- Hustle and tenacity that drives you to go above and beyond to delight clients
- Appreciation for data and understanding the numbers
- Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Ready to apply?
Apply to GLG
GLG is seeking Spanish Speaking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment.
Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals – think top financial services firms, consultancies, and corporations – to connect them to the insight they need to get ahead.
Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.
Specific responsibilities include (but are not limited to):
- Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
- Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
- Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
- Upholding GLG’s compliance framework and embracing our company values
As an Associate, you will have the opportunity to:
- Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
- Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
- Cultivate account management and commercial skills through direct client relationship building and responsive service
- Become a people manager and lead future Associates once you outperform as an individual contributor
An ideal candidate will have the following:
- Bachelor's degree or higher (required)
- 0-3 years of work experience in client-facing, sales, or account management roles
- Demonstrated critical thinking and creative problem-solving skills
- Excellent communication and interpersonal skills, including comfort with phone-based outreach
- Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
- Receptive to close coaching and feedback
- Ability to multitask and prioritize effectively, while ensuring an attention to detail
- Hustle and tenacity that drives you to go above and beyond to delight clients
- Appreciation for data and understanding the numbers
- Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
Ready to apply?
Apply to GLG
Lead Contract Manager, Strategic Accounts (Spanish & Italian)
-
HUB Level: 6
-
Career Track: Craft Track
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As a Lead Contract Manager on the Strategic Accounts team, you’ll own complex renewals and commercial outcomes for HubSpot’s highest-paying and Lighthouse customers.
You’ll lead value-driven renewal conversations, partner closely with Customer Success, Sales, and Legal, and ensure accurate forecasting and contract execution. This role also serves as a senior IC within Contract Management — mentoring peers, improving processes, and contributing to the strategic evolution of how we serve our most complex customers.
What You’ll Do
-
Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes
-
Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value
-
Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity
-
Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency
-
Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes
-
Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership
-
Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success
-
Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals
What You’ll Bring
Required Qualifications
- Fluency in Spanish, Italian and English
-
5 + years of experience in contract management, renewals, or a closely related SaaS commercial role
-
Experience managing complex contracts and partnering closely with Legal teams
-
Proven success working with large, enterprise organizations (200+ employees)
-
Strong negotiation skills with a growth-oriented, value-based approach
-
Experience owning forecasts, renewal pipelines, or revenue-adjacent metrics
-
Excellent written and verbal communication skills, including leading customer conversations with confidence
-
Strong prioritization, organizational skills, and attention to detail in complex environments
-
Ability to operate autonomously and strategically in a fast-paced setting
-
Experience partnering with senior internal and external stakeholders
-
Background working in Strategic Accounts or enterprise Customer Success motions
Nice-to-Have Qualifications
-
Experience mentoring or informally leading peers without direct management responsibility
-
Familiarity with SaaS economics and commercial models
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Lead Contract Manager, Strategic Accounts (Spanish & Italian)
-
HUB Level: 6
-
Career Track: Craft Track
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As a Lead Contract Manager on the Strategic Accounts team, you’ll own complex renewals and commercial outcomes for HubSpot’s highest-paying and Lighthouse customers.
You’ll lead value-driven renewal conversations, partner closely with Customer Success, Sales, and Legal, and ensure accurate forecasting and contract execution. This role also serves as a senior IC within Contract Management — mentoring peers, improving processes, and contributing to the strategic evolution of how we serve our most complex customers.
What You’ll Do
-
Own and lead complex renewal and contract negotiations for strategic and upmarket customers, ensuring clarity, accuracy, and positive outcomes
-
Partner with Strategic Account customers to understand their goals, challenges, and investment priorities, aligning contracts to business value
-
Collaborate with Sales, Customer Success Managers, Legal, and senior stakeholders to execute renewals smoothly and resolve complexity
-
Maintain accurate renewal forecasts and lead pipeline reviews, improving predictability and consistency
-
Deliver best-in-class service to enterprise customers (200+ employees), balancing customer advocacy with commercial outcomes
-
Mentor and support other Contract Managers through coaching, best-practice sharing, and informal leadership
-
Contribute to process improvements, playbooks, and pilots that scale impact across Contract Management and Customer Success
-
Support strategic initiatives and cross-functional projects that evolve how HubSpot manages upmarket renewals
What You’ll Bring
Required Qualifications
- Fluency in Spanish, Italian and English
-
5 + years of experience in contract management, renewals, or a closely related SaaS commercial role
-
Experience managing complex contracts and partnering closely with Legal teams
-
Proven success working with large, enterprise organizations (200+ employees)
-
Strong negotiation skills with a growth-oriented, value-based approach
-
Experience owning forecasts, renewal pipelines, or revenue-adjacent metrics
-
Excellent written and verbal communication skills, including leading customer conversations with confidence
-
Strong prioritization, organizational skills, and attention to detail in complex environments
-
Ability to operate autonomously and strategically in a fast-paced setting
-
Experience partnering with senior internal and external stakeholders
-
Background working in Strategic Accounts or enterprise Customer Success motions
Nice-to-Have Qualifications
-
Experience mentoring or informally leading peers without direct management responsibility
-
Familiarity with SaaS economics and commercial models
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Technical Writing Manager (f/m/d)
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About the Opportunity
We’re looking for a Technical Writing Manager (f/m/d) to own our documentation strategy end-to-end—elevating the quality, consistency, and discoverability of Contentful’s technical content. In this role, you will shape processes and frameworks, refine workflows, coordinate localization efforts for our product UI and documentation, and help build a world-class knowledge base for developers, marketers, and authors alike.
You are proactive, curious, and comfortable with ambiguity. You investigate deeply, bring structure where it’s missing, and drive clarity in complex problem spaces. Your work will meaningfully influence how customers adopt and scale with Contentful, directly contributing to our success at the enterprise level.
What to expect?
As the Technical Writing Manager (f/m/d), you will manage a Technical Writing Team and ensure documentation is to a high standard and have a passion for enhancing localisation in our product:
Drive High-Quality Documentation
- Lead and develop a small team of Technical Writers.
- Develop a holistic documentation strategy covering processes, tooling, delivery frameworks, and customer-feedback loops for continual improvement.
- Conduct regular reviews and provide coaching to help writers grow and increase their customer impact.
- Produce industry-leading technical content, including API documentation, release notes, how-to guides, and FAQs
- Review, test, and edit content from non-writer contributors
- Identify gaps in Contentful’s knowledge presence and work cross-functionally to address them
- Partner with product managers, engineers, designers and customer-facing teams to develop content when needed
- Contribute to the Help Center to make Contentful more approachable for developers, marketers, and editors
- Establish repeatable checklists and process checkpoints for successful documentation releases
- Build mechanisms for customer feedback to guide documentation improvement
Own Localization
- Act as the subject-matter expert on product UI, documentation localization and co-ordination efforts around localization of our product.
- Act as the subject-matter expert on product UI and documentation localization.
- Drive and execute localization strategy to ensure Contentful product UI and documentation is accessible to a global audience.
What you need to be successful?
Required Skills
- Expertise in localization practices and workflows
- Exceptional attention to detail and strong organizational skills
- Strong technical writing skills
- Excellent communication and interpersonal skills
- Strong process orientation with a passion for operational excellence
- A growth mindset with a desire to learn and help others learn
Preferred Experience
- Familiarity with API documentation and docs-as-code workflows
- Engineering background or technical skills
- Demonstrated experience managing or leading teams
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best
#LI-remote #LI-AT1
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
Senior Product Operations Manager (f/m/d)
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About the Opportunity
We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization.
What to Expect
- Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination
- Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery
- Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort
- Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives
- Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams
- Develop training and enablement resources, including documentation and onboarding materials for product teams
- Facilitate cross-functional communication across product, design, engineering, marketing, and customer success
- Advocate for product operations to increase alignment, transparency, and collaboration across the organization
- Collaborate globally with distributed teams across time zones and cultural contexts
- Step into a high-impact, visible role within a growing SaaS organization
- Join a collaborative, empowered product team with a strong global culture
- Remote work
What You Need to Be Successful
- 5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company
- Proven track record of leading and scaling operational processes in cross-functional product organizations
- Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
- Strong analytical skills with the ability to define and track operational KPIs
- Systems-thinking mindset with strong organizational skills, attention to detail, and strategic perspective
- Excellent communication and stakeholder management skills, with the ability to influence across all levels
- Experience working with globally distributed teams
- Familiarity with change management practices
- Exposure to technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus
What’s in It for You
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive stock options to share in the success of our company
- Comprehensive healthcare (health/dental/vision) coverage for you and your dependents
- Fertility and family-building benefits to support your growing family
- Generous paid time off, including vacation days, sick days, education days, compassion days, and volunteer days
- Time off to care for and focus on your growing family
- Annual education budget to support your career growth
- Access to virtual and in-person events, workshops, and team activities for learning and networking
- Wellbeing stipend to support your physical, financial, and emotional health
- Monthly communication (phone/internet) stipend and hardware reimbursement
- New hire office equipment stipend to help you work at your best
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
Director, Product Management (f/m/d)
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About the opportunity
We are looking for a Director of Product Management to lead our Optimization teams, managing a suite of products and services spanning analytics, personalization, and experimentation.
This is a hands-on product leadership role for someone who is equally strong in strategy, product craft, and team leadership. You will lead a lean team of product managers while staying directly involved in the most important product questions and decisions across the area. In close partnership with Engineering and Design leadership, you will shape the vision, strategy, and execution for a product surface that helps customers understand performance, deliver more relevant experiences, and continuously improve outcomes.
This is your opportunity to play a key role in shaping how digital teams measure and grow the impact of their content in a fast-evolving, AI-driven market.
What to expect
- Lead, mentor, and grow a team of product managers; provide regular feedback, support career development, and help the team excel in product discovery & delivery.
- Own the product direction for the Optimization area across analytics, personalization, experimentation, and platform capabilities.
- Integrate AI and extensible platform capabilities into the product strategy to unlock automation, insight generation, and content performance optimization at scale.
- Lead cross-functional teams, driving product vision, and executing product roadmaps in a fast-paced, agile environment.
- Work closely with Engineering and Design leadership to define strategy, align priorities, and drive execution across a broad and technically complex product surface.
- Manage and collaborate with stakeholders in Marketing, Customer Success, and Sales to ensure alignment across the full customer journey for our personas.
- Conduct market research and collaborate with customers to capture requirements, gather feedback, and continuously refine the product vision.
- Champion best practices in product management, including agile methodologies, data-driven decision making, and experimentation.
- Drive clarity across multiple workstreams, balancing short-term delivery needs with longer-term strategic bets.
- Help define scope and success criteria for initiatives, and support Product Managers in identifying key trade-offs and driving high-impact decisions within cross-functional teams.
- Contribute to a PM culture that shares user insights, learnings, and research findings early, often, and well.
What you need to be successful
- Experience as a Group Product Manager or Director leading multiple teams in a B2B SaaS context (ideally on a data-focused product).
- Track record of setting product strategy, managing roadmaps, and delivering outcomes across platform and user-facing layers.
- Strong hands-on product leadership: you are comfortable personally driving discovery, defining strategy, making trade-offs, and stepping into execution details when needed.
- Own the definition and execution of group-level goals aligned with company priorities and long-term product vision.
- Proven track record in building and scaling data platforms and API-first products, with the ability to drive innovation and adoption.
- Strong product and technical judgment, with the ability to work effectively across engineering, data, design, and business stakeholders.
- Demonstrated ability to understand new technologies in depth and eagerness to learn about the wide range of technologies with which Contentful integrates.
- Meaningful people leadership experience, including coaching and developing Product Managers and helping teams improve their product craft and impact.
- Strong collaboration and communication skills, with comfort working across product, design, engineering, marketing, and field teams.
- You demonstrate grit and a willingness to dive into the details, taking a hands-on approach to solving product challenges and driving execution.
- Background in AI/ML, CRO, analytics, personalization, or content management domains is a plus.
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
Engineering Manager - Workflows (f/m/d)
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About the Opportunity
We are looking for an Engineering Manager to lead one of Contentful’s highly leveraged platform teams: Workflows.
This team owns Contentful’s Orchestration Platform — the workflow + automation engine behind approvals, tasks, triggers, and action execution.
This is a high-impact role: your work will accelerate many product teams and improve the foundation customers rely on every day.
What to expect?
In this role you’ll work closely with senior stakeholders across the business to understand strategy and goals, and collaborate with internal teams and external partners to keep our architecture, tech stack, and development practices aligned to deliver impact.
- Build and support high-performing, globally distributed teams, with a culture of collaboration, ownership, and continuous improvement.
- Partner closely with Product and Design to shape and deliver the roadmap for UI Foundations and Workflows, balancing near-term needs with long-term platform health.
- Enable platform adoption across teams through clear interfaces, documentation, migration support, and predictable release practices.
- Evolve the orchestration platform (workflow APIs, execution semantics, integrations/actions, reliability/observability) to support approvals, tasks, triggers, and automation at scale.
- Strengthen operational practices with healthy on-call/support models, incident response, post-incident learning, and measurable reliability improvements.
- Coach and develop engineers across levels, supporting growth, feedback, and sustainable delivery habits.
- Collaborate with AI Enablement and product teams so AI-powered capabilities (e.g., AI Actions/Suggestions) integrate cleanly into workflows and UI foundations with clear boundaries and reliable behavior.
What you need to be successful?
- We’re looking for an Engineering Manager who enjoys platform environments where success depends on adoption, stability, and strong partnership with many internal customers. To succeed in this role, you should:
- 2+ years of experience managing cross-functional development teams and delivering complex solutions with Product and Design partners.
- Comfortable working in ambiguity and change, bringing structure and clarity while balancing short-term delivery with long-term platform strategy.
- Experience with platform or foundational teams where success depends on adoption, stability, documentation, and thoughtful rollout/migration support.
- Technical breadth across modern web platforms and backend distributed systems; able to review architecture, ask strong questions, and help teams make good tradeoffs (app shell/navigation, design systems, shared packages, APIs, workflow engines, event-driven execution).
- Familiarity with event-driven distributed systems concepts such as queues, orchestration, retries, idempotency, long-running workflows, and reliability—enough to guide discussions and support strong engineering decisions.
- Strong quality mindset for platforms: observability, incident readiness, performance, safe rollout practices (versioning, backwards compatibility, migrations, deprecations).
- Product-minded: able to translate early ideas into workable technical options and tradeoffs, especially where flexibility and simplicity need careful balance.
- Strong collaboration across many stakeholders and teams, helping align on priorities, dependencies, and sequencing with transparency.
- People leadership strength: hiring, coaching, feedback, and creating an inclusive environment where engineers can do their best work.
- Familiarity with modern AI-enabled product development and comfort supporting teams to use AI responsibly (for productivity and for product integration), with measurable outcomes and a strong quality bar.
- Experience with B2B SaaS and enterprise expectations (security, compliance, reliability) is a plus.
Bonus:
- Experience building workflow/automation platforms (state machines, orchestration engines, integration ecosystems) with strong operability requirements.
- Familiarity with security/compliance considerations for systems that execute actions and integrate with external services (auditability, permissions, data handling).
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
Senior Product Manager (f/m/d)
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About the opportunity
Contentful is undergoing a core pivot: evolving from a developer-centric CMS into a unified creation environment where marketers are first-class citizens. We aren’t just adding a UI; we are re-engineering how the world’s biggest brands create digital experiences.
As the Senior PM for Marketer Experience, you will drive this 0 to 1 evolution. You aren’t just "adding a UI", you are driving the evolution of our product to turn our powerful technical engine into an intuitive, high-velocity tool that marketing teams love to use.
What to expect?
- Drive the Pivot: Evolve a high-level strategic vision into a concrete product. You’ll take the lead on making Contentful a "home" for marketers, ensuring the product stays powerful but becomes accessible.
- Define the "Right" Enterprise Scope: You won’t just build "simple" tools. You will deeply understand the needs of complex global enterprises and define a scope that is sophisticated enough for their scale, yet lean enough to ship and iterate quickly.
- Obsess Over Usability: Quality for you is measured by how great, powerful, and easy-to-use the tools are for marketers, ensuring user autonomy. You win when a marketer can build and launch a complex global experience independently—without needing a developer for every change.
- Cross-Team Collaboration: You must collaborate effectively with other product and engineering teams. This project has high dependencies across the organization; success requires navigating the ecosystem.
What you need to be successful?
- 0→1 Experience: You’ve taken a product from "messy idea" to "polished reality" before. You thrive in ambiguity and create your own clarity.
- The "Surgical" Scoper: You can demonstrate a track record of navigating complex requirements and distilling them into a clear, prioritized product definition that meets user needs.
- Persona Empathy: You can speak deeply with a systems engineer about architecture, then turn around and advocate for a marketer’s workflow with equal passion.
- Grit: You have stories of pushing through setbacks and evolving a product based on real-world feedback.
- Commercial Mindset: You can clearly tie customer problems and product solutions to business outcomes. You understand that solving a marketer's pain point is only a win if it also drives adoption, retention, and competitive advantage.
- Exceptional communication abilities, including an executive presence, are necessary, with the expectation of confidently articulating product strategy in discussions with customers and sales teams.
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
Senior Product Manager (f/m/d)
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About the opportunity
We are looking for a Senior Product Manager to help build capabilities that enable personalization and optimization at scale. This role focuses on shaping foundational systems and customer-facing functionality used to deliver personalized, high-performing digital experiences.
The ideal candidate is passionate about data-driven products and excels at owning the end-to-end lifecycle of a product, responsible for defining, evolving, and ensuring a successful execution across a wide product surface that helps enterprise customers, deliver personalized experiences, and continuously optimize results. The scope includes data infrastructure, intelligent automation, and visual experiences - all powered by innovative AI capabilities.
This is an opportunity to play a key role in shaping how digital teams measure and grow their content’s impact in a fast-evolving AI-driven market.
What to expect?
- Own the end-to-end lifecycle of product capabilities, from discovery through delivery, iteration, and measurable outcomes.
- Define and evolve APIs, SDKs, and AI systems that power personalization and experimentation use cases at scale.
- Partner closely with Engineering on system design, architectural trade-offs, scalability, and long-term technical direction.
- Drive product decisions that support personalization at scale, including emerging agentic and automated optimization approaches.
- Apply domain knowledge in personalization, experimentation, and optimization to guide prioritization and roadmap decisions.
- Engage directly with customers, partners, and prospects to understand needs, validate solutions, and represent the product externally.
- Collaborate with Product Marketing and Go-To-Market teams to shape clear value propositions and customer narratives.
- Work cross-functionally with Research, Design, Engineering, Data, and other Product teams to deliver cohesive, extensible solutions.
- Balance near-term delivery with longer-term investments in internal systems and technical foundations.
What you need to be successful?
- Proven experience as a Senior Product Manager owning and shipping complex products through a full lifecycle in a B2B SaaS context.
- Strong technical product management skills, with experience working on APIs, SDKs, or data- and platform-oriented products.
- Ability to engage deeply with engineers on technical design, constraints, and trade-offs.
- Domain experience in personalization, experimentation, optimization, or adjacent problem spaces.
- Strong customer empathy and experience working directly with enterprise marketers, developers, and stakeholders.
- Clear, structured communication skills across technical and non-technical audiences.
- Comfort operating independently, making decisions in ambiguous problem spaces, and driving outcomes.
What’s in it for you?
- Join an ambitious tech company reshaping the way people build digital experiences
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
- We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
- Time off to care for and focus on your growing family
- Use your personal annual education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Who are we?
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!
“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.
By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Ready to apply?
Apply to Contentful
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
About the Role
A mission-critical role for Monks is the Senior Event Manager position, where you’ll work side-by-side with our clients to create, plan, execute, and measure events. The role offers the opportunity to build events for a multi-national client. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities, knows event trends, competitor events, and industry standards. This is a 6-month fixed-term contract.
Responsibilities:
- Deliver outstanding quality support to the marketing events and programmes run by the Client team
- Work closely with your Client team point of contact on event data and audience development for multiple EMEA events
- Ownership and/or collaboration on project timelines and project plans, ensuring deliverables are met on time
- Work effectively with external partners, creative agencies, and vendors, and internal cross-functional partners, e.g. PR, Sales, Logistics, and other Marketing teams
- Acting as a trusted project lead, reporting to our Event Director.
- Creating high-quality, high-touch creative events that communicate brand value and build brand equity among advertisers and consumers.
- Delivering high-velocity events programs, whilst managing multiple stakeholders, either for virtual or in-person event formats
- Project management of different event formats, from the initial event strategy and concepting, pre-event planning, through to live event delivery and post-event reporting
- Direct client management and reporting. Overseeing multiple projects at one time, ensuring objectives are met and exceeded.
- Financial ownership - including creating, managing, and reconciling event budgets, as well as ongoing internal and client team financial planning.
- Overseeing and managing internal teams or third-party suppliers required for the event delivery - ensuring all project deadlines are adhered to and acting as quality control for the event work delivered
- Consistent communication to the client with updates, status reports, and progress of projects against their objectives and scope
About You
The essentials:
- Strong capabilities in the area of event & project management, ideally with 4-7 years of experience managing events (in-person and virtual events)
- Event trend awareness and competitive insights
- Excellent ability to multitask and stay abreast of multiple projects at one time
- Experienced in financial planning, including building and managing event budgets
- Ability to work in a fast-paced environment and be able to quickly react to new/urgent requests
- High energy, detail-oriented person, with a go-getter, positive attitude; comfortable working autonomously and within groups
- Experience working directly with clients to build strong relationships and create a positive experience that helps meet clients' business expectations and needs
- Effective verbal, written, and presentation-related communication skills around project planning and status, roadblocks, and, when needed, alternate courses of action
- BA/BS degree required
- Ability to travel for live events/site visits where required
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.
#LI-RE1 #LI-Hybrid
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Ready to apply?
Apply to Monks
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
As a Senior Manager for Support Center & Communications (SCC) and Pricing Experience, you will lead the strategy and execution behind Toast’s self-service support ecosystem and account management experiences, shaping how customers understand, manage, and resolve issues across their relationship with Toast. You will guide the evolution of our Support Center, communications platform, and billing and pricing experiences while partnering closely with product, design, engineering, support, and finance teams to deliver seamless, scalable solutions.
Working across the customer lifecycle—from awareness and understanding to action and resolution—you will empower customers to self-serve with confidence while using AI and automation to better understand customer context and surface relevant insights across support, billing, and account experiences. You will ensure clarity, consistency, and trust in how Toast communicates and charges for its products. Your leadership will drive improvements in customer experience, operational efficiency, and revenue integrity across some of Toast’s most critical customer-facing systems.
A day in the life (Responsibilities)
- Lead the technical vision and execution for Toast’s Support Center, communications platform, and pricing and billing experiences, driving measurable improvements in customer self-service and operational efficiency.
- Create leverage across product, support, and business teams by building scalable systems for self-service support, proactive communications, and account management.
- Apply AI and automation to support and account experiences, enabling better understanding of customer context (e.g., support history, knowledge, billing, and subscriptions) and surfacing relevant insights, actions, and guidance.
- Break down complex, cross-functional initiatives into clear, incremental milestones that deliver meaningful customer and business outcomes.
- Establish and uphold technical standards, architecture patterns, and best practices across the organization.
- Coach and mentor engineers and managers, helping them grow technically and as leaders.
- Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist.
What you'll need to thrive (Requirements)
- 5+ years of experience leading high-performing product, platform, or customer experience teams in complex, cross-functional environments.
- Strong background in full-stack systems, with experience building customer-facing applications that integrate with a wide range of backend services, platforms, and data systems.
- Proven experience owning and scaling customer-facing platforms or systems that span multiple teams and touchpoints.
- Ability to translate broad, ambiguous strategic goals into clear roadmaps and execution plans.
- Demonstrated success partnering with product stakeholders to drive measurable outcomes
- Strong communication and leadership skills with experience influencing senior technical and product leaders and aligning teams around shared goals
- Track record of building inclusive, high-ownership teams and developing talent.
Bonus Ingredients (Nice to Haves)*
- Experience leading teams that sit at the intersection of customer-facing platforms and internal systems such as support, communications, or billing.
- Background in experimentation driven product development or optimizing customer journeys through data-driven experimentation.
#LI-HYBRID
#BI-Hybrid
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Toast
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Dublin | 💰 €54,700 - €66,690 + Incentive Awards tied to your performance ➕ benefits | Hear from the team ✨
⭐ About the role:
We are looking for an Errors Manager to lead the identification, management, and remediation of errors across Monzo Bank Europe (MBEU).
This is a key role within the Risk & Controls function, ensuring that customer-impacting and operational errors are managed effectively, remediated promptly, and prevented from recurring — in line with Central Bank of Ireland (CBI) expectations and the Consumer Protection Code.
You will play a critical role in protecting customers, strengthening our control environment, and ensuring we operate with transparency, accountability, and high standards of governance. You'll work closely with teams such as Customer Operations, Finance, Product, Engineering and be a trusted advisor on error management and customer outcomes.
🔑 You'll play a key role in...
Error Identification & Management
- Own and maintain a comprehensive Errors Log, ensuring all errors are captured, classified, and tracked consistently
- Define and implement a clear error taxonomy (type, severity, customer impact, root cause)
- Ensure timely identification and escalation of material errors
Correction & Customer Redress
- Ensure all errors are corrected without delay, in line with regulatory expectations
- Coordinate customer remediation, including refunds and compensation (with interest where applicable)
- Oversee clear and transparent customer communications
Regulatory Compliance (CBI / CPC)
- Ensure compliance with the Consumer Protection Code and other applicable CBI requirements
- Assess and manage regulatory reporting obligations (including notification of material errors to the CBI where required)
- Maintain a strong audit trail and evidence base for all error handling activities
Root Cause Analysis & Prevention
- Lead root cause analysis (RCA) to identify underlying issues
- Distinguish between isolated incidents and systemic failures
- Partner with business, product, and engineering teams to implement control improvements and prevent recurrence
Governance & Reporting
- Provide regular reporting to senior management and governance forums (e.g. ERC, Conduct Committees)
- Track key metrics such as error volumes and trends, customer impact, time to defect and remediate, repeat errors
Incident Management & Operational Resilience Support
- Support the Operational Resilience Manager in managing incidents with customer or financial impact
- Ensure alignment between incident and error management, including tracking and remediation
- Contribute to incident reporting and post-incident reviews, feeding learnings into control improvements
🤩 We’d love to hear from you if have…
- Experience in error management, operational risk, or a similar function within banking or digital banking
- Strong understanding of CBI regulatory expectations and the Consumer Protection Code
- Proven experience managing customer remediation and redress processes
- Strong analytical skills, with experience in root cause analysis and control design
- Ability to operate in a fast-paced, evolving environment
- Excellent communication skills — able to engage with both operational teams and senior stakeholders
- Experience working with data, reporting, and dashboards
- Experience in a digital bank / fintech environment
- Exposure to incident management and operational resilience frameworks
- You’re excited about helping Monzo scale in a compliant, thoughtful and controlled way
- You are a self-starter, and able to work independently and make prioritisation decisions
🙌 What’s in it for you
💰€54,700 - €66,690 + Incentive Awards tied to your performance
📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team
🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
📚 €1,200 learning budget each year to use on books, training courses and conferences
🏥 Private healthcare scheme
💰 Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
💛 Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling
🌈 The application journey has 3 key steps
- 30 min call with the Recruiter
- 30 min call with the Hiring Manager
- 2 hours of technical and behavioural interviews
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-MOS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Ready to apply?
Apply to Monzo
Senior Account Manager (Mid-Market)
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
As a Senior Account Manager (Mid-Market), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are focused on building long lasting relationships with our customers. We are asking customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.
What will I be doing?
- Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.
- Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
- Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
- Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.
- Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.
- Master Product and AI Fluency: Develop a deep understanding of Intercom's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.
- Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.
What skills do I need?
- Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.
- Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
- Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation
- Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.
- Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
- Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.
- Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement
Bonus skills & attributes:
- Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.
- Familiarity selling AI-enabled products or automation tools
- Additional European languages are an advantage.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing AI business
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed
#LI-Hybrid
#LI-RH1
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Ready to apply?
Apply to Intercom
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Accounts Receivable Specialist who will be responsible for the day-to-day activities of invoicing, collections, and payments, while reviewing and processing credit memos and reconciling receivable balances to maintain healthy cash flow. If you love working with numbers, building strong client relationships, and are keen to join an industry leader in fleet technology - we would love to hear from you!
What you’ll do:
As an Accounts Receivable Specialist, your key area of responsibility will be ensuring accurate and timely invoicing, collections, and reconciliation across assigned accounts. You will manage the full accounts receivable cycle - from verifying pricing accuracy on invoices and calculating reseller credits to monitoring deviations from credit standards, processing necessary write-offs or credits, and completing month-end closing tasks. You will work closely with the Accounts Receivable Manager for approvals and serve as the primary customer liaison for invoicing, billing, activations, terminations, support tickets, and order inquiries, ensuring assigned accounts are consistently well-supported.
To be successful in this role, you will be a highly organized, detail-oriented team player with excellent communication skills and the ability to practice discretion in all corporate matters. You must be a problem-solver who can manage multiple priorities simultaneously in a fast-paced environment. In addition, the successful candidate will bring strong analytical skills and a solid understanding of computerized accounting systems like Dynamics AX. Proficiency in Google Suite and Excel is required, along with a proven track record of 3-5 years in accounts receivable and a background in Finance or Administration.
How you’ll make an impact:
-
Assure timely and accurate invoicing for assigned accounts
-
Assure timely collection of monies due to Geotab related to assigned accounts
-
Ensure write-offs for assigned accounts are completed in a timely manner
-
Calculate any necessary credits due to assigned Reseller accounts and submit to the Accounts Receivable Manager for approval before posting
-
Monitor and report on deviations from credit standards for assigned accounts
-
Ensure that pricing on invoices is correct, accounting for concessions
-
Serve as the customer liaison for invoicing, billing, activations, terminations, support tickets, and order inquiries for assigned accounts
-
Make recommendations to improve the quality of invoicing and collection procedures
-
Complete additional tasks at month-end to ensure timely invoicing of all accounts
-
Support Geotab global strategic initiatives
What you’ll bring to this role:
-
Diploma or degree in Accounting, Finance, Business Administration, or a related field
-
3–5 years of experience in accounts receivable or a similar finance or collections role
-
General understanding of computerized accounting systems; knowledge of Dynamics AX ERP is an asset
-
Strong analytical and problem-solving skills with the ability to make well-judged decisions
-
Technical proficiency with Google Workspace (Sheets, Docs, Slides) and Microsoft Excel
-
Excellent verbal and written communication skills with the ability to engage across all levels of the organization
-
RMA experience is an asset
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
Ready to apply?
Apply to Geotab
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
We are seeking a proactive and experienced Treasury Manager to oversee core treasury operations across our international entities. This role is essential for maintaining optimal liquidity, managing banking infrastructure, and executing key funding and investment activities in the region. You’ll partner closely with Accounting, Tax, FP&A, Legal and HR to design and run treasury processes that are reliable, well‑controlled, and easy for the business to use. The ideal candidate must possess strong analytical skills and a comprehensive understanding of international cash management and banking practices.
WHAT YOU'LL DO
- Cash & Liquidity Management: Optimize and oversee the regional multi-currency cash pool structure, maximizing efficiency and minimizing excess cash. Administer intercompany funding processes, ensuring compliance with internal policies and proper documentation. Execute short-term investment strategies for surplus cash in line with company policy and risk parameters.
- Banking & Treasury Operations: Serve as the primary contact for international banks and financial institutions, maintaining effective working relationships. Manage banking platforms, including user access, permissions, and security controls. Oversee bank account lifecycle management, from opening to closing, and coordinate KYC and periodic reviews with banking partners.
- Financial Planning & Analysis: Develop, maintain, and analyze liquidity forecasts across international entities. Analyze variances between actuals and forecasts, providing insights and recommendations to support decision-making.
- Letters of Credit & Trade Finance: Manage international Letters of Credit (LCs), ensuring timely issuance, amendments, presentations, and compliance with trade terms and banking requirements.
- Reporting & Compliance: Support month-end treasury activities, including journal entries and reconciliations. Assist with audit requests and provide required documentation. Maintain and update treasury policies, procedures, and controls.
- We are primarily an in-office environment and therefore, you will be expected to work from the Dublin office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
WHAT YOU BRING
- Experience in corporate treasury, preferably in an international environment.
- Strong understanding of cash management, banking systems, and trade finance.
- Proficiency in Microsoft Excel and experience working with treasury and financial systems.
- Excellent analytical, organizational, and communication skills.
- High level of integrity and attention to detail.
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Ready to apply?
Apply to Everpure
Vertriebsmitarbeiter/in | Sales Manager - Großkunden, DACH
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HubSpot-Philosophie und -Produkte
Wir finden, die Welt hat sich verändert. Wir sehen, wie Unternehmen statt weniger immer mehr Arten von Software einsetzen – und dabei ist es unerlässlich, dass diese alle zusammen funktionieren. Damit unsere Kunden in einer solchen Umgebung besser wachsen können, entwickeln wir HubSpot von einer „All-in-One“-Suite hin zu einer „All-on-One“-Plattform.
HubSpot bietet eine Reihe von Tools, die die kundenorientierten Teams eines Unternehmens – wie Marketing, Vertrieb und Service – bei der Optimierung jeder Phase der Buyer’s Journey unterstützen und so dazu beitragen, das Geschäft auszubauen.
Die Flywheel-Philosophie von HubSpot basiert darauf, dass zufriedene Kundinnen und Kunden Empfehlungen geben und damit Wiederverkäufe fördern. Wir haben auch verstärkt in Integrationen mit unserer Software investiert, mit denen Kundinnen und Kunden unsere Produkte für noch vielfältigere Aufgaben einsetzen können und die zusätzlichen Mehrwert für Unternehmen generieren, die unsere gesamte Produktpalette nutzen.
Deine Aufgaben bei HubSpot
Als Corporate Account Executive bei HubSpot arbeitest du direkt mit mittelständischen Unternehmen zusammen und unterstützt diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.
Zuständigkeiten eines Account Executive:
- Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
- Anwerbung neuer Interessierter durch Inbound- und eigene Leads
- Durchführung von Qualifizierungsgesprächen mit Führungskräften und Abteilungsleitenden
- Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
- Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage
- Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
- Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
- Ausfüllen von Fragebögen und RFPs bezüglich Recht, Sicherheit und Beschaffung
- Verkauf der gesamten CRM-Plattform von HubSpot mit Schwerpunkt auf der Enterprise-Version
- Zusammenarbeit mit internen HubSpot-Stakeholdern wie den Rechts-, Finanz- und Sicherheitsabteilungen zur Erfüllung der komplexeren Vertragsanforderungen unserer Unternehmenskundschaft
Voraussetzungen für die Position:
- Mindestens 5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
- Gute deutsche und englische Sprachkenntnisse
- Erfahrung in einer komplexen Vertriebsumgebung
- Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
- Erfahrung mit großen/Shlüssel-Accounts
- Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
- Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
- Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)
Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:
- ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
- ein Interesse für Wirtschaft und Technologie
- ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
- Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)
Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?
- Großzügige Vergütung und Aktienoptionen
- Interaktives Training und Onboarding für Mitarbeiter in Dublin
- Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
- Lebensversicherung
- Absicherungen im Falle längerer Krankheit
- 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
- Erstattung von Fitnessstudiogebühren
- Tolle Kollegen und ein attraktives, kulturell vielfältiges Arbeitsumfeld, in dem regelmäßig soziale Aktivitäten wie Ausflüge, und Events stattfinden
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Vertriebsmitarbeiter/in | Sales Manager - Großkunden, DACH (Remote)
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HubSpot-Philosophie und -Produkte
Wir finden, die Welt hat sich verändert. Wir sehen, wie Unternehmen statt weniger immer mehr Arten von Software einsetzen – und dabei ist es unerlässlich, dass diese alle zusammen funktionieren. Damit unsere Kunden in einer solchen Umgebung besser wachsen können, entwickeln wir HubSpot von einer „All-in-One“-Suite hin zu einer „All-on-One“-Plattform.
HubSpot bietet eine Reihe von Tools, die die kundenorientierten Teams eines Unternehmens – wie Marketing, Vertrieb und Service – bei der Optimierung jeder Phase der Buyer’s Journey unterstützen und so dazu beitragen, das Geschäft auszubauen.
Die Flywheel-Philosophie von HubSpot basiert darauf, dass zufriedene Kundinnen und Kunden Empfehlungen geben und damit Wiederverkäufe fördern. Wir haben auch verstärkt in Integrationen mit unserer Software investiert, mit denen Kundinnen und Kunden unsere Produkte für noch vielfältigere Aufgaben einsetzen können und die zusätzlichen Mehrwert für Unternehmen generieren, die unsere gesamte Produktpalette nutzen.
Deine Aufgaben bei HubSpot
Als Corporate Account Executive bei HubSpot arbeitest du direkt mit mittelständischen Unternehmen zusammen und unterstützt diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.
Zuständigkeiten eines Account Executive:
- Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
- Anwerbung neuer Interessierter durch Inbound- und eigene Leads
- Durchführung von Qualifizierungsgesprächen mit Führungskräften und Abteilungsleitenden
- Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
- Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage
- Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
- Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
- Ausfüllen von Fragebögen und RFPs bezüglich Recht, Sicherheit und Beschaffung
- Verkauf der gesamten CRM-Plattform von HubSpot mit Schwerpunkt auf der Enterprise-Version
- Zusammenarbeit mit internen HubSpot-Stakeholdern wie den Rechts-, Finanz- und Sicherheitsabteilungen zur Erfüllung der komplexeren Vertragsanforderungen unserer Unternehmenskundschaft
Voraussetzungen für die Position:
- Mindestens 5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
- Gute deutsche und englische Sprachkenntnisse
- Erfahrung in einer komplexen Vertriebsumgebung
- Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
- Erfahrung mit großen/Shlüssel-Accounts
- Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
- Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
- Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)
Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:
- ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
- ein Interesse für Wirtschaft und Technologie
- ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
- Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)
Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?
- Großzügige Vergütung und Aktienoptionen
- Interaktives Training und Onboarding für Mitarbeiter in Dublin
- Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
- Lebensversicherung
- Absicherungen im Falle längerer Krankheit
- 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
- Erstattung von Fitnessstudiogebühren
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH
Share this job
Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.
Zuständigkeiten eines Account Executive:
- Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
- Anwerbung neuer Interessierter durch Inbound- und eigene Leads
- Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden
- Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
- Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage
- Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
- Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
Voraussetzungen für die Position:
- 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
- Gute deutsche und englische Sprachkenntnisse
- Erfahrung in einer komplexen Vertriebsumgebung
- Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
- Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
- Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
- Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)
Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:
- ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
- ein Interesse für Wirtschaft und Technologie
- ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
- Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)
Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?
- Großzügige Vergütung und Aktienoptionen
- Interaktives Training und Onboarding für Mitarbeiter in Dublin
- Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
- Lebensversicherung
- Absicherungen im Falle längerer Krankheit
- 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
- Erstattung von Fitnessstudiogebühren
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH (Ireland Basierend)
Share this job
Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.
Zuständigkeiten eines Account Executive:
- Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
- Anwerbung neuer Interessierter durch Inbound- und eigene Leads
- Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden
- Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
- Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage
- Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
- Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
Voraussetzungen für die Position:
- 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
- Gute deutsche und englische Sprachkenntnisse
- Erfahrung in einer komplexen Vertriebsumgebung
- Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
- Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
- Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
- Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)
Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:
- ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
- ein Interesse für Wirtschaft und Technologie
- ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
- Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)
Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?
- Großzügige Vergütung und Aktienoptionen
- Interaktives Training und Onboarding für Mitarbeiter
- Erstattung von Studiengebühren
- Lebensversicherung
- Absicherungen im Falle längerer Krankheit
- Flexible Freizeit
- Erstattung von Fitnessstudiogebühren
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH (Ireland Basierend)
Share this job
Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.
Zuständigkeiten eines Account Executive:
- Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
- Anwerbung neuer Interessierter durch Inbound- und eigene Leads
- Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden
- Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
- Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage
- Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
- Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
Voraussetzungen für die Position:
- 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
- Gute deutsche und englische Sprachkenntnisse
- Erfahrung in einer komplexen Vertriebsumgebung
- Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
- Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
- Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
- Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)
Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:
- ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
- ein Interesse für Wirtschaft und Technologie
- ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
- Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)
Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?
- Großzügige Vergütung und Aktienoptionen
- Interaktives Training und Onboarding für Mitarbeiter
- Erstattung von Studiengebühren
- Lebensversicherung
- Absicherungen im Falle längerer Krankheit
- Flexible Freizeit
- Erstattung von Fitnessstudiogebühren
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH (Remote)
Share this job
Als Mid-Market Account Executive bei HubSpot arbeitest du direkt mit kleinen und mittelständischen Unternehmen zusammen und unterstützen diese bei ihrem Wachstum. Du nutzt proaktive und Inbound-Verkaufsstrategien, um Interessierte zu finden, neue Kundschaft zu gewinnen und die Nutzung der CRM-Plattform von HubSpot zu steigern. Du setzt dein Wissen über die digitale Transformation und das Change Management ein, um als vertrauenswürdige/r Berater/-in für unsere Kundschaft zu agieren und den Verkaufsprozess von Anfang bis Ende zu begleiten.
Zuständigkeiten eines Account Executive:
- Entwicklung und Verwaltung eines jährlichen, vierteljährlichen und monatlichen Geschäftsplan für die eigene Region
- Anwerbung neuer Interessierter durch Inbound- und eigene Leads
- Durchführung von Qualifizierungsgesprächen mit Führungskräften der Vorstandsebene und Abteilungsleitenden
- Abschluss von Neugeschäften und Verlängerungen mit einer monatlichen Quote oder darüber
- Verkauf über interne Champions an verschiedene Stakeholder sowie direkt an die Führungsetage
- Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
- Durchführen von Online- oder Vor-Ort-Demonstrationen unserer Produkte
Voraussetzungen für die Position:
- 3–5 Jahre Erfahrung in einer zielgebundenen Vertriebsposition
- Gute deutsche und englische Sprachkenntnisse
- Erfahrung in einer komplexen Vertriebsumgebung
- Erfahrung im Ansprechen von Führungskräften der Vorstandsebene im Hinblick auf einen Wechsel
- Erfahrung im Managen einer monatlichen bzw. jährlichen Pipeline und Erstellen präziser Forecasts
- Nachgewiesene Übererfüllung der monatlichen und jährlichen Ziele
- Ausgebildet und/oder zertifiziert in einer standardisierten Verkaufsmethode (z. B. Sandler)
Für wen ist diese Position besonders geeignet? Der/die ideale Kandidat/-in beweist:
- ein eingehendes Verständnis dafür, wie Unternehmen wachsen, und selbstbewusstes Auftreten bei der Beratung von Führungskräften bei Wachstumsstrategien
- ein Interesse für Wirtschaft und Technologie
- ein wachstumsorientiertes Denken und die Angewohnheit, Feedback für die eigene Weiterentwicklung einzuholen
- Übernahme zusätzlicher Verantwortung in einem Teamumfeld (z. B. Coaching, Mentoring, Teamprojekte)
Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?
- Großzügige Vergütung und Aktienoptionen
- Interaktives Training und Onboarding für Mitarbeiter in Dublin
- Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
- Lebensversicherung
- Absicherungen im Falle längerer Krankheit
- 25 Tage Jahresurlaub plus unbegrenzt viele Urlaubstage
- Erstattung von Fitnessstudiogebühren
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
Vertriebsmitarbeiter/in | Sales Manager - SMB, DACH
Share this job
Als Account Executive bei HubSpot nutzt du Inbound-Selling-Strategien, um neue Kundschaft anzuziehen und sie mithilfe der HubSpot-Software beim Wachstum zu unterstützen. Du führst Online-Demos der HubSpot-Software durch, um das HubSpot-Wertversprechen aufzuzeigen und erfolgreich zu verkaufen
Was fällt in den Verantwortungsbereich eines Account Executive?
Folgende Aufgaben und Verantwortungen erwarten dich in dieser Position:
- Verantwortlichkeiten auf Teamebene in den Bereichen Coaching und Onboarding/Training
- Schnelle Identifizierung der Herausforderungen von Interessierten und der besten Inbound-Marketinglösungen für ihre Unternehmen
- Konsistentes Einhalten oder Übertreffen der Quoten zum Abschluss von Geschäften
- Pflegen von Beziehungen zu qualifizierten Opportunitys
- Pflegen der Beziehungen zu Interessierten und internen Stakeholdern zur Förderung neuer Geschäftsabschlüsse
- Zusammenarbeit mit Marketing- und IT-Teams zusammenarbeiten, um HubSpots Verkaufsstrategie im Hinblick auf neue Features und Produkte weiterzuentwickeln
- Unterstützen der Vision von HubSpot mit neuen Perspektiven, Ideen und Fähigkeiten
Welche Voraussetzungen gibt es für diese Stelle?
- Mindestens 1 Jahre Erfahrung in einer Vertriebsposition
- Gute Deutsch- und Englischkenntnisse
- Ausgezeichnete beratende Vertriebs- und Abschlussfähigkeiten
- Präzise Prognosen- und Pipelineberichterstellung
- Nachgewiesene hohe Erfolgsbilanz (z. B. Quotenüberschreitung, President‘s Club)
- Scharfer, zielorientierter Fokus und ein überzeugender, stringenter Ansatz bei der Zielumsetzung
Für wen ist diese Position besonders geeignet?
Account Executives, die hervorragende Leistungen in ihrer Position erbringen, verfügen in der Regel über folgende Erfahrungen und Eigenschaften:
- Arbeitserfahrung in einer wachstumsstarken „Scale-up“-Umgebung
- Leidenschaft dafür, Unternehmen bei ihrem Wachstum zu unterstützen, und Interesse für die Technologiebranche
- Bescheidenheit und Begeisterungsfähigkeit bei der Arbeit
Welche Vorteile und Zusatzleistungen erwarten Mitarbeitende bei HubSpot unter anderem?
- Großzügige Vergütung und Aktienoptionen
- Interaktives Training und Onboarding für Mitarbeitende
- Erstattung von Studiengebühren in Höhe von maximal 4.250 Euro im Jahr
- Lebensversicherung
- Absicherungen im Falle längerer Krankheit
- Erstattung von Fitnessstudiogebühren
#LI-HV1
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
German Lead Customer Success Manager, Strategic Accounts
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The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.
As a Customer Success Manager (CSM) on the German Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders, including leadership, to learn how their teams function and the challenges they face, and help set them up for long-term growth.
This position is available for our Dublin or Berlin offices, or remotely/flex from Ireland or Germany.
In this role, you will:
- Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
- Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
- Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
- Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
- Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
- Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
- Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.
- Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development.
A personal investment in helping customers succeed.
- Fluency in written and spoken German
- Experience working with large organizations (200+ employees)
- Experience managing a minimum of $8-10M ARR
- A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required.
- Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
- Comfortability with navigating change.
- Project management expertise, including planning and executing strategic initiatives.
- Experience with risk management, account retention, and renewal strategies.
- An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
- Experience as a Senior CSM, Senior Account Management or with strategic partnerships.
- Experience working with VP+ or C-suite decision-makers.
- Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
As a Sales Manager of our MEA Mid-Market Account Executive team (Israel & Sub-Saharan Africa), you will execute our world-class sales methodology, hire exceptional talent, deliver sales quota each month, uncover strategies to coach and develop your team and build a sales environment and culture we can be proud of.
We are looking for a Sales Manager to join us in our Madrid Office, but we’re equally happy for you to join our team as a remote employee based in Spain.
What are the responsibilities of a Sales Manager?
In this role, you will need to:
- Lead and manage a sales team to meet monthly goals: activity metrics, forecasted opportunities and revenue targets
- Build confidence & trust with direct reports as well as provide developmental feedback for continuous improvement
- Coach team members to develop their professional sales skills
- Collaborate well with other sales managers, directors & executives to aid the growth of the business
- Supervise & conduct training on skills improvement, inbound sales, product & marketing topics
- Strong sales skills & ability to teach sourcing and sales strategies to new team members
- Maintain headcount via recruiting, selecting and training new Account Executives
- Maintain professional and technical knowledge of inbound marketing and the HubSpot platform
- Understand your country market(s) and build and execute plans to grow them
- Demonstrate HubSpot core values and leadership traits
- Understand leadership training styles and apply to interactions with direct reports
What are the role requirements?
- Professional fluency in English is required
- Experience leading a consultative sales process, with an ability to segment and manage territories effectively
- Superior coaching skills - ability to observe, evaluate & use various techniques to improve results
- Detail oriented and the ability to manage multiple objectives
- Good prospecting skills - demonstrate effectiveness on first part of the HubSpot sales methodology (Research & Connect, Explore & Strategise, Demo & Close Call)
- Strong analytic skills to identify trends and gaps in activities and results in order to drive changes in team behaviours and build growth plans
- Ability to work cross functionally to drive business results through collaboration
- Strong individual & team motivation skills, with high self awareness and good interpersonal and EQ skills
- Personal responsibility to hit monthly team goal & positive attitude
What are some of the benefits of working at HubSpot?
- Generous remuneration and stock units
- Interactive employee training and onboarding
- An education allowance up to €4,250 per annum
- Medical & Dental Insurance
- Life & Disability Insurance
- Flexible Time Off
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
As a Sales Manager of our MEA Mid-Market Account Executive team (Israel & Sub-Saharan Africa), you will execute our world-class sales methodology, hire exceptional talent, deliver sales quota each month, uncover strategies to coach and develop your team and build a sales environment and culture we can be proud of.
We are looking for a Sales Manager to join us in our Dublin Office, but we’re equally happy for you to join our team as a remote employee based in Republic of Ireland.
What are the responsibilities of a Sales Manager?
In this role, you will need to:
- Lead and manage a sales team to meet monthly goals: activity metrics, forecasted opportunities and revenue targets
- Build confidence & trust with direct reports as well as provide developmental feedback for continuous improvement
- Coach team members to develop their professional sales skills
- Collaborate well with other sales managers, directors & executives to aid the growth of the business
- Supervise & conduct training on skills improvement, inbound sales, product & marketing topics
- Strong sales skills & ability to teach sourcing and sales strategies to new team members
- Maintain headcount via recruiting, selecting and training new Account Executives
- Maintain professional and technical knowledge of inbound marketing and the HubSpot platform
- Understand your country market(s) and build and execute plans to grow them
- Demonstrate HubSpot core values and leadership traits
- Understand leadership training styles and apply to interactions with direct reports
What are the role requirements?
- Professional fluency in English is required
- Experience leading a consultative sales process, with an ability to segment and manage territories effectively
- Superior coaching skills - ability to observe, evaluate & use various techniques to improve results
- Detail oriented and the ability to manage multiple objectives
- Good prospecting skills - demonstrate effectiveness on first part of the HubSpot sales methodology (Research & Connect, Explore & Strategise, Demo & Close Call)
- Strong analytic skills to identify trends and gaps in activities and results in order to drive changes in team behaviours and build growth plans
- Ability to work cross functionally to drive business results through collaboration
- Strong individual & team motivation skills, with high self awareness and good interpersonal and EQ skills
- Personal responsibility to hit monthly team goal & positive attitude
What are some of the benefits of working at HubSpot?
- Generous remuneration and stock units
- Interactive employee training and onboarding
- An education allowance up to €4,250 per annum
- Life Assurance
- Long term illness cover
- 25 days holidays
- Fitness reimbursement
- Amazing colleagues to learn from and enjoy company social outings, parties, and events
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot
POS-P281
The Role
HubSpot is looking for a Nordics Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.
This role is open in our Dublin and London offices or remote from anywhere in Ireland or the UK.
In this Role you’ll get to:
- Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
- Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
- Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
- Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software
- Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.
To excel in this role you will need to have:
- Fluency in written and spoken English & a Nordic language
- 2+ years of experience in a client-facing or account management role,
- Business savvy with consultative, problem solving, and issue resolution skills
- Strong knowledge of the media/digital landscape
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Super organised, quick learner who works well under pressure
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required
- Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Ready to apply?
Apply to HubSpot