📍Dublin | 💰 €54,700 - €66,690 + Incentive Awards tied to your performance ➕ benefits | Hear from the team ✨

⭐ About the role:

We are looking for an Errors Manager to lead the identification, management, and remediation of errors across Monzo Bank Europe (MBEU).

This is a key role within the Risk & Controls function, ensuring that customer-impacting and operational errors are managed effectively, remediated promptly, and prevented from recurring — in line with Central Bank of Ireland (CBI) expectations and the Consumer Protection Code.

You will play a critical role in protecting customers, strengthening our control environment, and ensuring we operate with transparency, accountability, and high standards of governance. You'll work closely with teams such as Customer Operations, Finance, Product, Engineering and be a trusted advisor on error management and customer outcomes.

🔑 You'll play a key role in...

Error Identification & Management

• Own and maintain a comprehensive Errors Log, ensuring all errors are captured, classified, and tracked consistently
• Define and implement a clear error taxonomy (type, severity, customer impact, root cause)
• Ensure timely identification and escalation of material errors

Correction & Customer Redress

• Ensure all errors are corrected without delay, in line with regulatory expectations
• Coordinate customer remediation, including refunds and compensation (with interest where applicable)
• Oversee clear and transparent customer communications

Regulatory Compliance (CBI / CPC)

• Ensure compliance with the Consumer Protection Code and other applicable CBI requirements
• Assess and manage regulatory reporting obligations (including notification of material errors to the CBI where required)
• Maintain a strong audit trail and evidence base for all error handling activities

Root Cause Analysis & Prevention

• Lead root cause analysis (RCA) to identify underlying issues
• Distinguish between isolated incidents and systemic failures
• Partner with business, product, and engineering teams to implement control improvements and prevent recurrence

Governance & Reporting

• Provide regular reporting to senior management and governance forums (e.g. ERC, Conduct Committees)
• Track key metrics such as error volumes and trends, customer impact, time to defect and remediate, repeat errors

Incident Management & Operational Resilience Support

• Support the Operational Resilience Manager in managing incidents with customer or financial impact
• Ensure alignment between incident and error management, including tracking and remediation
• Contribute to incident reporting and post-incident reviews, feeding learnings into control improvements

🤩 We’d love to hear from you if have…

• Experience in error management, operational risk, or a similar function within banking or digital banking
• Strong understanding of CBI regulatory expectations and the Consumer Protection Code
• Proven experience managing customer remediation and redress processes
• Strong analytical skills, with experience in root cause analysis and control design
• Ability to operate in a fast-paced, evolving environment
• Excellent communication skills — able to engage with both operational teams and senior stakeholders
• Experience working with data, reporting, and dashboards
• Experience in a digital bank / fintech environment
• Exposure to incident management and operational resilience frameworks
• You’re excited about helping Monzo scale in a compliant, thoughtful and controlled way
• You are a self-starter, and able to work independently and make prioritisation decisions

🙌 What’s in it for you

💰€54,700 - €66,690 + Incentive Awards tied to your performance

📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚 €1,200 learning budget each year to use on books, training courses and conferences

🏥 Private healthcare scheme

💰 Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛 Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 3 key steps

• 30 min call with the Recruiter
• 30 min call with the Hiring Manager
• 2 hours of technical and behavioural interviews

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-MOS1

📍Dublin | 💰 €86,700 - €105,570 + Incentive Awards tied to your performance + benefits | Hear from the team ✨

⭐Our User Research Team:

We’re a team of 21 researchers embedded in collectives like Core Banking and Business Banking etc, collaborating closely with Product Design, Product Management, and Engineering teams. Led by Katherine Vaughan, our Director of Research. Research at Monzo is embedded into the Design org at Monzo. We are constantly growing and looking for amazing talent to join this highly impactful team.
You can find out more about how our design team thinks and operates by reading our Monzo Design blog. 

🔑You’ll play a key role by...

• Building and nurture a customer-obsessed team culture, helping everyone to deeply understand our users and build products that meet their needs
• Helping hire other brilliant people (in research, and probably design and beyond)
• Collaborating with other global researchers to identify and deliver the most high impact work
• Creating and work with international peers to work from a backlog of global opportunities. 
• Prioritising ruthlessly based on user needs and opportunities size

🤩 We’d love to hear from you if…

• You have experience setting up research processes for the first time, and evolving your approach as circumstances change
• You’ve worked on a global product before and you’re excited about building something new with the help of a world-class global team
• You’ve got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
• You've worked in a multidisciplinary team environment before, where you've led the research and made a demonstrable impact on the direction of the product or service.
• You can run user testing with your eyes closed, regardless of the setting. You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up
• You're happy user testing on mobile. We’re a mobile-only bank.
• You appreciate robust research study design, but can also consider practical constraints and business goals – you understand what 'just enough research' means.
• You’re a strong communicator and facilitator. You’re able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
• You value collaboration and are at your best when you’re part of a team.
• You’re familiar with quantitative research and understand how user research help
  shape metrics and drive teams towards success. 

🙌What’s in it for you

💰€86,700 - €105,570 + Incentive Awards tied to your performance + benefits

📍This role will have a hybrid working model, based in our Dublin office

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences

🏥 Private healthcare scheme

💰 Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛 Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 3 key steps

●  Recruiter call (30 minutes). A video chat with a recruiter who is part of our hiring team. This focuses on general suitability and fit for Monzo.
●  Research methods (60 minutes). You will be sent a pre-interview task by the hiring team, which you will discuss in the interview, followed by situation questions.
●  Final loop (Total 1hr 30 - 2 hours). Split into 2 interviews - Teamwork & Impact and Leadership and Values

LI-BJ1

📍Dublin | 💰 €110,500 - €134,550 + benefits | Hear from the team ✨

⭐About the role

The Partnerships Lead will play a key role in scaling Monzo Business in Ireland, owning strategic partnerships and business development activities that expand our product capabilities and drive customer growth. Working closely with the Business Banking Squad, Country Manager, and cross-functional teams, this role will identify, launch, and grow product-led partnerships that add meaningful features to our value proposition, as well as distribution partnerships that bring Monzo to new business customers at scale. Operating in a regulated environment, the Partnerships Lead will structure commercially sound, compliant partnerships and build strong relationships with local and international partners. This role is ideal for a high-impact partnerships and business development professional with strong market intuition, a builder mindset, and a track record of turning partnerships into tangible customer and growth outcomes.

🔑 You’ll play a key role by...

• Develop a data-led partnership strategy that supports our ambition to acquire customers across retail and business segments and unlocks mutual value for our partners
• Create a prioritisation framework for evaluating partnership opportunities, ensuring they align with our mission.
• Drive the strategy and execute our focus on newborn acquisition, which includes Identifying and negotiating new partnerships
• Deliver commercial analysis, business cases, and performance tracking to prioritise opportunities.
• Collaborate cross-functionally with Product, Marketing, Risk, Data Science, and Compliance to drive execution.
• Stay on top of industry trends and competitor activity to uncover new market opportunities.

🤩 We’d love to hear from you if…

• Experience negotiating complex contracts with strategic partners.
• Deep understanding of the Irish retail banking market. 
• Proven B2B business development experience, ideally in banking, fintech, or tech environments.
• Ability to design and execute scalable partnership strategies. Particularly affiliates/ distribution & product partnerships. 
• Commercial acumen and experience in building frameworks, performance metrics, and business cases.
• Proactive and creative in identifying unconventional partnership opportunities.
• Strong stakeholder management and collaboration skills.
• A hands-on, practical approach with the ability to work from first principles.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌 What’s in it for you

💰€110,500 - €134,550 + benefits

📍This role will have a hybrid working model, based in our Dublin office

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team

🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)

📚€1,200 learning budget each year to use on books, training courses and conferences

🏥 Private healthcare scheme

💰 Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%

💛 Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling

🌈 The application journey has 4 key steps

• 30 min call with the Recruiter
• 30 min video call with the Hiring Manager
• 2 hours of technical and behavioural interviews
• Final call with senior leadership

This process should take around 3-4 weeks from the 1st interview - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

#LI-MOS1