What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Strategy & Execution Leadership:

• Define the Fleet & Cloud strategy for software and services, aligning with corporate objectives, revenue targets, & vehicle volumes.
• Identify and prioritize new monetization opportunities by leveraging data analytics & competitive benchmarking to develop products & services.
• Execute the Fleet & B2B strategy for Scout with the inclusion of key stakeholders across the organization (including marketing, sales, & aftersales) to create a holistic Scout Fleet offer for commercial vehicle managers.
• Serve as the primary liaison for B2B and cloud-related initiatives with the Rivian-Volkswagen Technologies JV, ensuring feature & roadmap alignment as well as software integrations.
• Own the end-to-end product lifecycle, from ideation and vision, to launch, operations, and maintenance.
• Develop KPIs & business cases to support funding for fleet telematics, data monetization, cloud infrastructure, and subscription services.
• Manage data governance & compliance. Define data policies, consent management, and privacy standards specifically for commercial use cases, ensuring compliance with cybersecurity standards and overseeing cloud security protocols & storage compliance.
• Manage relationships & support contracts with major cloud service providers.

Product Development:

• Act as the Technical Product Manager by translating high-level commercial needs into detailed technical requirements, user stories, and acceptance criteria for engineering teams.
• Collaborate with vehicle engineering to identify, define, and validate required vehicle data signals (CAN bus, telemetry) needed to power fleet dashboards and predictive maintenance models.
• Oversee the design and delivery of fleet management solutions (FMS), including telematics, predictive maintenance, energy optimization, remote controls, etc., while ensuring the scalability and requirements for our cloud infrastructure.
• Lead the strategy for 3rd-party integrations, defining the requirements for Fleet APIs and SDKs to ensure seamless data flow into customers' existing Fleet Management Systems (FMS).
• Drive strategic partnerships for B2B services, including utilization of Scout’s charging and connected vehicle platforms.
• Own the B2B software product backlog. Prioritize features based on customer value and technical feasibility. Participate in sprint planning & grooming sessions.
• Refine customer journeys and user stories as the primary conduit for Scout to the development team at the Rivian-Volkswagen Tech JV.
• Manage multiple digital touchpoints for commercial vehicle fleet products, including web, mobile, & 3rd party integrations.
• Lead go-to-market strategy for fleet software solutions, including pricing, packaging, & overall customer journey
• Responsible for the Fleet products & services P&L and executing a cohesive services strategy to support fleet vehicle sales.
• Oversee the management of cloud-native applications to support vehicle data signal capture and telemetry.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree in engineering, business, or another relevant field; advanced degree preferred.
• 10+ years of experience developing and managing Fleet OEM charging & connectivity relationships, cloud platform management, and consumer offers.
• 5+ years of managing Agile project and/or product teams related to Fleet cloud, connectivity, or software services with a demonstrated success in delivering at an automotive OEM.
• Knowledge of key strategic partnerships in the fleet space, specifically around enabling software services to drive vehicle sales.
• Broad base of project management and technical knowledge especially related to the automotive fleet sector.
• Experience with telematics platforms, API integrations, SDKs, and SaaS & PaaS business models.
• Familiarity with developing requirements and building cloud environments for fleet/OEM applications.
• Customer-first mindset, always thinking from the point of view of a Scout fleet customer.
• Demonstrated ability to map customer journeys and collaborate with the PMO and other stakeholders to bring new products & features to life in an organized & timely manner.
• Strong project management mindset and a track record of defining complex projects and seeing them through to completion, managing teams through influence and using tools such as JIRA & Confluence.
• Proven track record of building a high-performing team and developing a positive team culture. Ability to influence senior leadership & drive alignment across teams.
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $150,000.00 - $181,250.00

Internal Leveling Code: M7

Overview

Scout Motors is seeking a Senior Director of Human Resources Operations to lead and scale core HR operational functions during a period of rapid growth. This role is critical to building a world-class people infrastructure that supports a high-performance, value-driven organization. 

Reporting to the CHRO, the Sr. Director of HR Operations will be responsible for designing and executing scalable strategies across Total Rewards, HR Systems, and HR Compliance. This leader will bring a strong operational mindset, deep functional expertise, and the ability to translate business strategy into effective HR solutions that support both corporate and manufacturing environments. 

This position is based in Charlotte, NC, with regular collaboration across Scout Motors locations and functions. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Leadership & Collaboration

• Build, develop, and lead high-performing HR operations teams across functional areas.
• Act as a strategic partner to the CHRO and broader HR leadership team, contributing to the enterprise-wide people strategy.
• Collaborate cross-functional with Legal, Finance, IT, Production, and business leaders to deliver integrated and customer centric solutions.
• Champion a culture of accountability, continuous improvement, and operational excellence.

Total Rewards

• Drive the design and administration of competitive and equitable total rewards programs, including compensation, benefits, incentive plans, and recognition programs.
• Ensure total rewards offerings align with Scout Motors' business strategy, talent philosophy, and market positioning, while supporting attraction, retention, and
• engagement.
• Oversee job leveling and pay governance ensuring competitiveness, internal equity, compliance, and scalability.
• Partner closely with Finance and business leaders on headcount planning, compensation budgeting, and incentive design.

HR Systems & Analytics 

• Own the HR technology life cycle, including HRIS, compensation and benefits administration, and related tools, ensuring scalability, data integrity, and an excellent employee experience.
• Drive continuous improvement through automation, data analytics, process optimization, and system enhancements.
• Ensure strong data governance, security, and compliance with privacy regulations.

HR Compliance

• Lead HR compliance strategy across federal, state, and local employment laws and regulations.
• Ensure HR policies, practices, and processes are compliant, consistently applied, and aligned with Scout Motors' values.
• Oversee audits, regulatory reporting, and risk mitigation related to HR operations.
• Serve as a trusted partner within HR, with Compliance, and with VW Group on compliance-related matters. 

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Domestic and international travel required, approximately 10-15% of the time. Valid driver's license required. Passport required

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree required; master's degree or MBA preferred.
• 15+ years of progressive HR experience, with significant leadership experience in HR Operations, Total Rewards, and HR Systems.
• Experience in automotive, manufacturing, technology, or other complex, fast-growing environments is strongly preferred.
• Demonstrated expertise in compensation, benefits, HR technology, analytics, global mobility, and compliance.
• Proven ability to scale HR operations in a high-growth transformation environment.
• Strong business acumen with the ability to balance strategic thinking and hands-on execution.
• Experience leading and developing senior-level teams.
• Strategic and systems-oriented thinker with strong operational discipline 
• Data-driven decision maker with advanced analytical capabilities
• Strong understanding of U.S. employment law; global experience a plus
• Exceptional communication and stakeholder management skills
• Ability to influence at all levels of the organization
• High integrity, sound judgment, and a commitment to inclusion and equity 
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Ability and willingness to travel domestically and internationally as required, approximately 10-15% of the time. 
• Valid driver's license required.
• Passport required

Skills & Competencies

• Strategic and systems-oriented thinker with strong operational discipline
• Data-driven decision maker with advanced analytical capabilities
• Strong understanding of U.S. employment law; global experience a plus
• Exceptional communication and stakeholder management skills
• Ability to influence at all levels of the organization
• High integrity, sound judgment, and a commitment to inclusion and equity 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $210,000.00 - $255,000.00

Internal leveling code: M5

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

As the Connectivity Partnerships Lead, you will be the driving force behind expanding our digital ecosystem. You will be responsible for identifying, negotiating, and launching strategic partnerships that enhance the vehicle ownership experience and deliver unmistakable customer value. You will also become part of an iconic brand that is set to revolutionize the all-electric truck & rugged SUV marketplace by achieving the following:

• Synthesize business goals, internal initiatives, and cohesive vision into a comprehensive strategy for the partnerships ecosystem that supports Connected Services offerings at Scout and enhances the vehicle ownership experience.
• Continuously seek out and evaluate potential partners across software, entertainment (audio, video, gaming), IoT, commerce, and mobility services that align with our connected vehicle roadmap.
• Serve as the primary point-of-contact for key strategic partners, fostering deep, trust-based relationships that encourage long-term collaboration, innovation, and mutually beneficial goals.
• Negotiate complex commercial agreements, licenses, and strategic arrangements that maximize both immediate and long-term value.
• Lead contracting & terms with primary telecommunications and network infrastructure providers (MNOs, MVNOs, Satellite) to ensure robust vehicle connectivity.
• Develop close relationships with Scout’s business leaders, product management, corporate strategy, legal, and engineering teams to align partnership goals and specific partner projects with corporate needs as well as identify new opportunities for outside partnerships.
• Coordinate partnership activities with internal stakeholders such as Procurement, Legal, Sales & Marketing, Accessories, and Digital Products to ensure successful agreement execution and develop go to market strategy.
• Define & structure the financial architecture of partnerships, including revenue-sharing models, licensing fees, and co-marketing budgets, ensuring alignment with overall business profitability goals.
• Stay ahead of emerging trends and competitor movements to drive a partnerships approach that helps ensure Scout’s Connected Services are always at the forefront of the industry.
• Define, monitor, and report on key performance indicators (KPIs) for each partnership, holding both internal teams and external partners accountable for shared success metrics.
• Oversee the end-to-end partner lifecycle, from technical onboarding to conducting regular business reviews, acting as the primary escalation point for operational or integration roadblocks.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: business development, technical partnership management, or corporate strategy, ideally within the automotive, consumer technology, telecommunications, e-commerce/retail, apps, or IoT sectors.

• 12+ years of experience in business development, technical partnership management, or corporate strategy, ideally within the automotive, consumer technology, telecommunications, e-commerce/retail, apps, or IoT sectors.
• Proven track record of independently sourcing, negotiating, and closing complex commercial agreements with tech and lifestyle brands.
• Strong understanding of software development lifecycles, APIs, cloud architecture, and data privacy regulations as they relate to connected ecosystems.
• Exceptional ability to communicate both technical and business concepts to senior executives and cross-functional teams
• Proficiency in building financial models, forecasting partnership ROI, and analyzing user engagement data to drive business decisions.
• High level of enthusiasm and creativity with a “what would it take” approach
• Customer-first mindset, always thinking from the point of view of a Scout customer.
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels.
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously, proactively problem-solve, and meet tight deadlines.
• Bachelor’s degree in business, engineering, or a related field

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000 - $170,000

Internal leveling code: IC7I

Overview

The Director, AI Product is responsible for translating enterprise AI strategy into high-impact, production-ready AI products and capabilities. Reporting to the Senior Director of AI, this role owns the AI product portfolio—from discovery through scaled execution—ensuring AI initiatives are designed, delivered, and adopted as true business products with clear outcomes. 

This leader serves as the connective tissue between business sponsors, AI engineering teams, data/platform leaders, and the AI Center of Excellence (CoE). The role requires strong product leadership, systems thinking, and the ability to operate AI initiatives with discipline, speed, and measurable value. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

AI Product Strategy & Portfolio Ownership  

• Own and manage a portfolio of AI products and use cases aligned to enterprise priorities and strategic domains. 
• Translate business problems into well-defined AI product roadmaps with clear success metrics and value hypotheses. 
• Ensure AI initiatives progress through defined lifecycle stages (Discover → Prototype → Execute → Available). 

Product Management & Delivery 

• Act as senior product owner for priority AI initiatives, partnering with business sponsors to define outcomes, KPIs, and adoption plans. 
• Lead cross-functional delivery teams (AI/ML, data, engineering, analytics, UX) to deliver production-ready AI capabilities. 
• Balance experimentation with execution—knowing when to pivot, scale, or stop initiatives based on evidence. 

Business Partnership & Value Realization 

• Partner closely with business leaders to ensure AI products solve real problems and drive measurable operational or financial impact. 
• Support business owners through handoff and scaling, enabling sustained ownership post-deployment. 
• Contribute to AI value storytelling and executive reporting in partnership with the Senior Director of AI. 

AI Operating Model & Governance 

• Operate within the AI Center of Excellence hub-and-spoke model, ensuring AI products align to enterprise standards and governance. 
• Collaborate with Responsible AI, security, privacy, and architecture stakeholders to embed controls early and consistently. 
• Reinforce product discipline, documentation, and lifecycle management across the AI portfolio. 

Team Leadership & Capability Building 

• Lead and mentor AI Product Owners, Business Analysts, and cross-functional product contributors. 
• Establish repeatable product practices, templates, and playbooks for AI delivery at scale. 
• Contribute to the broader AI product and innovation culture across the enterprise. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, North Carolina. 
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

Required 

• 12+ years of experience in product management, digital platforms, data, or AI-adjacent roles. 
• Proven experience owning and delivering complex, cross-functional products from concept to scale. 
• Strong ability to partner with business leaders and translate strategy into execution. 
• Working knowledge of AI/ML concepts, data platforms, and product lifecycle management.   

Preferred 

• Experience managing AI or advanced analytics products in an enterprise environment. 
• Familiarity with portfolio-based funding, governance, and value measurement. 
• Experience operating within a federated or hub-and-spoke delivery mode 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $180,000.00 - $220,000.00

Internal leveling code: M6

Location

This internship will be based in Charlotte, NC.

Reporting

This intern will report to the Senior Manager of Corporate and Technical Reporting.

Summary of Role 

Palmetto is seeking a motivated and curious student to join the Accounting team for a summer internship. This internship is designed to provide hands-on experience supporting real business initiatives in a fast-paced, mission-driven environment.

The intern will gain exposure to corporate accounting and financial reporting processes and contribute to meaningful work aligned with team priorities during a critical quarterly close period. This role is structured to provide practical development while delivering measurable business value through participation in month-end close support, balance sheet reconciliations, and reporting preparation.

Throughout the internship, the intern will support accounting workflows related to solar asset tranche activity, EPC payment structures, and accounts receivable reporting while gaining insight into financial operations within the renewable energy industry.

Core Responsibilities

The intern will support the Accounting team through project-based work and ongoing close activities. Responsibilities may include:

• Assisting with activities supporting the monthly close process, including preparation of supporting schedules and documentation
• Assisting with preparation of balance sheet reconciliations for key accounts
• Supporting preparation of quarter-end financial reporting schedules and related documentation
• Contributing to reconciliation template improvements and documentation updates to strengthen internal controls
• Assisting with accounting workflows related to solar asset tranche activity and EPC payment structures
• Supporting data tracking, reporting preparation, and process improvement initiatives within the accounting team
• Completing a defined project focused on improving reconciliation templates, close support schedules, or accounting documentation

Qualifications

• Currently enrolled in an undergraduate or graduate program
• Pursuing a degree in Accounting or a related field
• Strong written and verbal communication skills
• Demonstrated analytical or problem-solving ability
• Ability to manage time effectively and meet deadlines
• Prior internship, coursework, or project experience in accounting, finance, or financial reporting is preferred
• Interest in renewable energy, climate tech, or mission-driven organizations

Location: Remote (For Non-Local) or Hybrid (Local to NYC, Denver, or Charlotte) 

Position Summary:

The Account Manager, PBM is responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, and new implementations. Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent.

Position Responsibilities:

• Partner with clinical account manager (CAM) and account executive (AE) to manage clients through the entire lifecycle from implementation through go-live and renewal on a designated book of business  

• Support implementation as a critical member of the client management teams with all day-to-day client requirements 

• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, eligibility changes, override requests, demos and new implementations 

• Analyze incoming client requests and work with internal and external teams to complete required plan documentation 

• Support implementation of new plans, pricing, and networks, consistent with strategic or administrative intent 

• Lead pre- and post-implementation quality assurance and testing to validate coding accuracy 

• Lead claim reviews to proactively identify discrepancies or inaccuracies and develop solutions to address 

• Travel requirements not to exceed 25% 

• Handle and resolve sponsor and member issues, escalating as needed 

• Research and respond to claims processing and system configuration inquiries 

• Coordinate integration of other data inputs into client management processes 

• Collaborate cross functionally to support general client operations, as required 

• Responsible for relationship management and contribution to successful NPS and Account Management Survey results, along with retention support 

• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. 

Qualifications:

• Undergraduate bachelor’s degree, with record of strong academic performance 

• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare 

• Track record of building trusting internal and external relationships 

• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables 

• Experience working with structured and unstructured data 

• Proficient in Microsoft Office, SQL a bonus 

• Ability to balance multiple complex projects simultaneously 

• Exceptional written and verbal communication skills 

• Extremely flexible, highly organized, and able to shift priorities easily 

• Attention to detail & commitment to delivering high quality work product 

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment. 

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. 

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

We are interested in getting to know you - submit your application below and your information will be saved for future openings. 

We are interested in getting to know you - submit your application below and your information will be saved for future openings. 

We are interested in getting to know you - submit your application below and your information will be saved for future openings. 

We are interested in getting to know you - submit your application below and your information will be saved for future openings. 

We are interested in getting to know you - submit your application below and your information will be saved for future openings. 

Location

This position will be based in Charlotte, NC.

Reporting

This position will report to the Chief Accounting Officer and works in close partnership with the accounting team as well as internal and external auditors.

Summary of Role 

Palmetto is seeking a Director, SEC Reporting & Technical Accounting to lead all external reporting and technical accounting functions. This is a highly visible and critical role responsible for ensuring the integrity, accuracy, and timeliness of the Company’s SEC filings, technical accounting positions, and financial disclosures. The Director will serve as the Company’s primary subject matter expert on US GAAP technical accounting matters and will own all aspects of the SEC reporting process.

This is a newly created and critical position developed in response to the continued growth and complexity of our business. The role interfaces cross-functionally across the organization and requires the ability to operate with credibility at the executive level.

Strategic & Tactical

• SEC Reporting & External Disclosures
  • Lead the end-to-end preparation and review of all SEC filings, including Forms 10-K, 10-Q, 8-K, proxy statements, and other required filings, ensuring compliance with Regulation S-X and S-K disclosure requirements
  • Oversee the preparation of financial statements, footnotes, MD&A, earnings releases, and non-GAAP reconciliations
  • Manage the XBRL/iXBRL tagging process and ensure accurate, timely submission of filings via EDGAR
  • Coordinate the review of SEC filings with external auditors, outside legal counsel, investor relations, and executive management
  • Monitor FASB, SEC, PCAOB, and other regulatory bodies to identify and assess the impact of new accounting standards and regulatory developments on the Company’s reporting and disclosures
  • Serve as the primary liaison with external auditors on all external reporting and technical accounting matters
  • Administer and optimize the Company’s SEC reporting software platform (e.g., Workiva)
• Technical Accounting
  • Serve as the Company’s primary subject matter expert on complex and non-routine accounting matters under US GAAP
  • Research, document, and communicate technical accounting positions on complex transactions, including equity arrangements, revenue recognition, lease accounting, business combinations, impairments, and other significant transactions
  • Author and maintain high-quality technical accounting memos that withstand auditor and regulatory scrutiny
  • Lead the assessment and implementation of new accounting standards across the organization, including developing accounting policies and updating the Company’s policy framework
  • Provide proactive technical accounting guidance to business partners on contemplated transactions and strategic initiatives to ensure accounting and operational considerations are addressed upfront
  • Collaborate with Legal, FP&A, Tax, and business teams on complex or judgment-intensive accounting matters
• SOX Compliance & Internal Controls
  • Own and maintain a strong internal control environment over financial reporting, including SOX 404 compliance
  • Design, document, and continuously improve controls over the external reporting and technical accounting processes
  • Partner with internal audit and external auditors on control testing, deficiency remediation, and readiness activities
• Leadership & Cross-Functional Collaboration
  • Hire, mentor, lead, train, and develop staff to support the Company’s external reporting and technical accounting needs
  • Collaborate with the Corporate Controllership team to support the consolidated close process
  • Develop and present management reports, accounting policy summaries, and technical updates to senior leadership and the Audit Committee
  • Manage relationships with cross-functional department heads across the organization, staying abreast of strategic activities that may drive changes to financial policies and reporting
  • Ad-hoc/special projects as assigned

Qualifications

• Bachelor’s degree in Accounting or Finance required; Master’s degree a plus
• CPA required
• 10+ years of progressive accounting experience; a combination of Big 4 public accounting and public company industry experience strongly preferred
• Deep expertise in US GAAP and SEC reporting rules and regulations, including Regulation S-X, Regulation S-K, and EDGAR filing requirements
• Demonstrated experience authoring technical accounting memos on complex topics including ASC 606, ASC 842, ASC 350/360, ASC 805, ASC 718, and other areas
• Experience with SEC reporting software (Workiva preferred) and XBRL/iXBRL tagging
• Experience supporting capital markets or other significant company transactions is a strong plus
• SOX 404 experience, including design and documentation of internal controls over financial reporting
• Strong organizational skills with a focus on accuracy, detail orientation, and the ability to produce high-quality work in tight timelines
• Demonstrated ability to lead both initiatives and teams in a fast-paced, high-growth environment, and to communicate complex technical accounting requirements to both technical and non-technical audiences
• Strong interpersonal, oral, and written communication skills with the ability to present to executive leadership and Audit Committees
• Big 4 public accounting background preferred
• Possess the highest level of integrity
• Ability to adapt and thrive in a rapidly changing environment
• Available for occasional travel

ABOUT THE ROLE AND OUR TEAM

Are you a strategic sales professional ready to drive growth in a high-impact category? The Venue Account Executive is responsible for hitting monthly sales goals by engaging with wedding professionals in our Venue and Catering categories across the United States. Using a high-volume cold calling approach and a consultative sales process, you will build rapport with business owners to advise them on industry trends and how to scale their brands through The Knot and WeddingWire’s premium advertising platforms.

The Venue category requires a high level of sales maturity and the ability to navigate a longer, more complex sales cycle. Because high-impact outreach and client consultations happen when wedding professionals are most active, success in this role requires a dedicated 40-hour-per-week commitment during our standard business hours of 9:00 am – 6:00 pm EST. We are looking for professionals who understand that consistent presence is the key to managing a successful pipeline.

The expected salary for this job requisition is $50,000-$60,000. The salary is just one component of TKWW's total rewards package for employees. The role is eligible for other total rewards such as health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. This role is also eligible for variable compensation and/or performance bonuses.

Applications for this role are being accepted on a rolling basis.

RESPONSIBILITIES

• Execute High-Volume Outreach: Drive daily activity expectations through consistent, high-volume sales calls to identify and engage decision-makers.

• Manage Complex Pipelines: Successfully navigate a diverse and longer sales process from initial prospect identification to close.

• Consultative Value Building: Build and maintain strong phone rapport to uncover prospect needs and deliver crisp, on-point presentations that highlight our platforms' ROI.

• Drive Revenue: Consistently meet and exceed monthly revenue quotas by closing new business deals.

• Persistence & Negotiation: Proactively follow up with potential clients to negotiate contracts and maximize profit margins.

• Strategic Time Management: Organize your workday efficiently, ensuring all interactions and opportunities are meticulously tracked and updated in Salesforce.

• Team Collaboration: Work independently to hit personal targets while remaining a collaborative contributor to the broader team’s success.

SUCCESSFUL VENUE ACCOUNT EXECUTIVES HAVE:

• B2B Experience: At least 2 years of full sales cycle B2B experience (Inside phone sales is strongly preferred).

• Analytical Mindset: Strong skills in identifying trends, understanding challenges, and proposing data-backed solutions.

• Persuasive Communication: Confidence and enthusiasm when presenting to decision-makers, backed by excellent verbal and written skills.

• Problem-Solving Prowess: A proven ability to deliver client-focused solutions and thrive in a fast-paced, evolving, and competitive environment.

• Organizational Mastery: The ability to work independently and manage a structured 40-hour work week effectively.

• Tech Savvy: Experience with Salesforce.com or another CRM system; a Bachelor’s degree is preferred.

WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

#LI-Remote  #professional-track

Civil/Track - Project Engineer 

We are seeking to hire a licensed Project Engineer in our Civil/Track Design department, part of our thriving Railroad Services group. In this role, you will have the opportunity to gain hands-on experience, collaborate with seasoned Project Managers, Engineers, and Technicians, and contribute to projects for Class I, short line, and commuter rail clients. As a Track Engineer at Benesch, you will play a pivotal role in designing and engineering various rail and transit systems, including light rail (LRT), heavy rail (HRT), and commuter, freight. You will work in a collaborative, multidisciplinary engineering environment, closely coordinating with design teams to deliver innovative solutions for our clients.

Benesch’s Railroad Division is made up of highly skilled rail professionals, many of whom are former employees of operating railroads. This firsthand experience working to design and maintain active rail systems uniquely equips our team to develop innovative solutions to a wide variety of rail projects.

Location

This position offers a hybrid work schedule with the flexibility to work from the following offices that host a Railroad-Track team and focus on Railroad-Track business development: Omaha, NE; Milwaukee, WI; Chicago, IL; Naperville, IL; Charlotte, NC; and Raleigh, NC.

The Impact You Will Have

• Serve as a track design engineer on projects of various scales.
• Provide essential support to track and civil discipline leads in major infrastructure projects.
• Conduct quantity take-offs for all track corridor components, encompassing both track and civil elements.
• Participate in the development of technical specifications.
• Collaborate effectively with cross-functional design teams.
• Offer valuable support to Project Managers (PM) 

What We Are Looking For

• Bachelor's degree (BA/BS) plus 5 years of relevant experience, or equivalent combination of experience and education.
• Bachelor's degree in Civil Engineering.
• 5 years of industry experience working on rail and transit projects.
• Professional Engineer (PE) license or the ability to obtain it within 1 year.
• Proficiency in AutoCAD Civil 3D and/or Bentley InRoads/OpenRoads/OpenRail.
• Advanced proficiency in AutoCAD Civil 3D and/or Bentley InRoads/OpenRoads/OpenRail.
• Experience working on Railroad projects #LI-AG1

Position Pay Range

$95,000 - $125,000 

Our comprehensive benefits package includes paid over-time, exceptional retirement fund contributions, flexible schedules, wellness incentives, and all-around great people to work with. The final agreed-upon compensation is based on numerous factors, including but not limited to individual education, qualifications, prior work experience, and geographic location. The total annual compensation package will consist of a base salary, overtime, and bonuses.#LI-MM1 

Remote - Must be in the U.S. Eastern Time Zone

About Us

Reachdesk is the first truly end-to-end global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI.

We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon.

We’re growing and we’re currently looking for an Account Executive to join us.

About the Role

Reachdesk is seeking a quota-carrying Account Executive to drive expansion revenue across existing Reachdesk customers, with a focus on branded merchandise and promotional products. 

Your objective is to grow branded merchandise revenue across existing Reachdesk customers and become their primary partner for the merchandise they use for their gifting strategies, sponsored events, internal reward programs, and more. You will run a full-cycle expansion sales motion within an existing customer book—identifying whitespace, building pipeline, leading discovery, shaping solutions, negotiating terms, and closing revenue.

This is a highly commercial role with short, execution-focused sales cycles, typically 1-3 weeks. Success requires creating demand within current accounts, navigating timelines, inventory, production, and budget, and shaping solutions that convert opportunities into repeatable revenue streams.

Key responsibilities:

• Own a quarterly target and consistently meet or exceed quota within a defined portfolio of existing clients
• Drive the full commercial cycle—from opportunity creation through discovery, proposal, negotiation, close, and expansion
• Identify and create new revenue opportunities by mapping stakeholders, uncovering budgets, and expanding into new teams and use cases
• Confidently navigate a catalog of thousands of promotional products to recommend the right items for each opportunity
• Build and deepen multi-threaded relationships by developing champions and engaging decision-makers across the organization
• Lead discovery to uncover customer goals, timelines, priorities, budget, and buying process
• Develop and present proposals, pricing, and commercial recommendations tied to customer goals and operational feasibility
• Effectively negotiate your orders to win deals against major players in the industry
• Create demand by introducing new branded merchandise and gifting use cases and packaging repeatable programs 
• Partner closely with Vendor Management to shape feasible solutions and ensure a smooth and high-quality post-close execution
• Collaborate cross-functionally with Customer Success, Account Management, and Supply Chain to align on account strategy and growth plans
• Maintain accurate forecasting, pipeline tracking, and performance reporting
• Act as a voice of the customer—surfacing feedback to improve results, messaging, product, and account plays
• Represent Reachdesk at customer meetings, events, webinars, and partner gatherings to deepen relationships and uncover new opportunities

About You

• 3+ years of quota-carrying B2B sales experience in branded merchandise, promotional products, event/experiential solutions, print/production, packaging, or similar physical or customized offerings
• Proven track record of exceeding quota and expanding revenue
• Experience selling solutions that involve timelines, logistics, or delivery considerations, with the ability to navigate tradeoffs with customers
• Strong commercial instincts—able to uncover opportunity, create urgency, negotiate effectively, and structure commercially sound deals
• Clear visual attention to detail with an appreciation for how marketers perceive their brand image
• Proven ability to run full-cycle deals in fast-paced, short-cycle sales environments
• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels, including senior decision-makers
• Highly self-motivated and organized—thrives in a high-activity environment with continuously improving offerings
• Proficient with CRM and sales productivity tools (Netsuite experience preferred)
• Strong team player with a positive, collaborative attitude and clear cross-functional communication

About the Benefits

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative culture with innovative, fun, and dedicated people

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About us 🚀

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.

Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.

Role description 📖

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Key responsibilities include the following:

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

About you 

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

About the benefits 👍—Here are just some

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people.

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

#LI-DNI

About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

Verkada is building a world-class sales organization. Our business requires highly motivated and capable sales professionals. We prioritize drive and demonstrated success in whatever sales role you’ve been in before — we care far less about fancy pedigrees, schools, or a resume with “brand name” companies. We have a fun, positive culture of success, and of course, we pay well.

What You'll Do

• Source and close new business to consistently meet or exceed quarterly sales quotas
• Build an intimate understanding of Verkada products and their place in the industry
• Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
• Maintain accurate pipeline management with expert-level forecasting 
• Aggressively exceed goals consisting of outbound phone calls, emails, online demos, and trials every quarter
• Act as a trusted advisor and subject matter expert to customers and channel partners
• Work closely with Customer Success to ensure smooth launches and fuel future product growth
• Provide market/client feedback to Verkada’s product/engineering team

What You Bring

• 5-10+ years of quota exceeding Sales experience working for a technology vendor selling Enterprise solutions into State Agencies
• Prior Experience in Government procurement processes and regulations, security standards and policies
• Experience responding to Government RFI's and RFP's
• A track record of developing a greenfield territory, adding net new logos in an Enterprise software role
• Hunter mentality with solid Sales DNA
• Strong verbal and written communications skills
• BS/BA degree strongly preferred

US Employee Benefits

The role:

SoFi is seeking experienced Underwriters to review and decision home equity and mortgage loan applications. This role requires sound judgment, strong analytical ability, and a deep understanding of credit risk, collateral evaluation, and program guidelines. You’ll work closely with processors to ensure each file is complete, accurate, and ready for closing — while maintaining a positive, collaborative work environment.

What you’ll do: 

• Review loan applications, credit reports, appraisals, income, and other supporting documentation to determine risk and eligibility within program guidelines.
• Evaluate and clear stipulations and conditions promptly to maintain file momentum.
• Analyze complex loan packages to render accurate, defensible credit decisions.
• Ensure quality and compliance with company, investor, and GSE standards while meeting production targets.
• Communicate clearly with loan originators and processors to obtain any missing or clarifying documentation.
• Interpret and apply Fannie Mae, Freddie Mac, and investor-specific guidelines.
• Identify potential fraud indicators and escalate as appropriate.

What you’ll need:

• Minimum 2 years of conventional loan underwriting experience.
• Strong credit, risk analysis, and analytical skills.
• Experience analyzing self-employment income (Schedule C, K-1, corporate returns).
• Experience reviewing full appraisals and title reports.
• Thorough knowledge of credit policy, underwriting guidelines, and property evaluation.
• Ability to review loan documentation for accuracy and completeness.
• Excellent communication and collaboration skills; able to partner effectively with processors and production staff.
• Hybrid role with in-office collaboration in Charlotte, NC or Frisco, TX (approximately 1–2 days per week).

Our office, Queen City Endodontics - Hutcheson in Charlotte, NC is seeking a talented part-time Dental Assistant to join our busy specialty practice. 

We are looking for a talented and skilled Dental Assistant to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.  

Your Responsibilities 

You will ensure excellent patient service and lift administrative and basic dental tasks off the Dentist’s shoulders. You will be focused on ensuring that the patients' needs, concerns, and questions are answered. You will help keep the patient relaxed and comfortable during their visit, being the patients go to resource during their visit which includes the following: 

• Welcoming patients to the dental office 
• Preparing patients for treatment, ensuring their comfort 
• Selecting and set up instruments, equipment, and supplies 
• Sterilizing instruments according to regulations 
• Assisting the dentist through 4-handed dentistry 
• Providing oral hygiene and post-operative care instructions 
• Keeping the dental room clean and well-stocked 
• Scheduling appointments and post op visits 
• Maintaining accurate patient records  
• Assisting with payment procedures 

As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.  

Your Background 

You are a resourceful dental assistant who loves helping patients receive the experience they deserve and helping the Dentist to provide it. You're excited by the prospect of a patient leaving your office in a healthier, stronger, and more comfortable / happier being, each and every day. You’re a kind, passionate and collaborative problem-solver who is able to proactively adjust to shifting priorities, and values the chance to make an important impact.  

You also have the following: 

• At least 1-2 years of proven experience as dental assistant, endodontics preferred
• Knowledge of dental instruments and sterilization methods 
• Understanding of health & safety regulations 
• Ability to perform regulated non-surgical tasks 
• Good computer skills 
• Excellent communication and people skills 
• A strong attention to detail 
• Well-organized and reliable 
• A high school diploma  
• A certificate from an accredited dental assistant program (if required by law) 
• An active state radiology license (if required by law) 

If this sounds like you, you will fit right in with the team! 

Why You Should Join Our Team  

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.  

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.  

Your Benefits & Perks 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

8430 University Executive Park Dr, Ste 600 Charlotte, NC 28262

#priority

We are looking for a Staff Software Engineer to join our Engineering team.

What you’ll do:

• Architect resilient software components within a distributed Python and C environment (K8s, EKS, EC2, Lambda, RDS, etc). 
• Take full ownership for solving complex problems from inception to execution. 
• Drive team and organization strategy with minimal guidance, ensuring technical decisions directly support company goals.
• Proactively identify and resolve technical debt or process friction, simplifying the codebase and developer experience to improve team velocity.
• Coach and mentor engineers, to build a high-performance culture. Serve as a subject matter expert who remains approachable.
• Proactively communicate, identify and mitigate technical risks, navigating trade-offs between system constraints and business impact. 
• Build trust with functional leaders and stakeholders, communicating highly technical concepts into clear dialogue to gain alignment on priorities.
• Work with Python and C applications  to resolve wide-ranging issues, and drive feature implementation. 

What you’ll need:

• Bachelor's Degree in Computer Science or related field.
• 6+ years programming experience, ideally on a modern stack.
• Experience: 4+ years of experience writing high-quality, production-grade Python.
• Hands-on experience with Continuous Delivery principles and techniques, including unit testing and build & deploy pipelines.
• Ability to lead and influence a team's technical direction.
• Hands-on experience with AWS or similar cloud technologies (RDS, Aurora, Dynamo, EKS, or Lambda) and Kubernetes.
• Demonstrated ability to design resilient software components within a distributed system.
  
  

Nice to have:

• Familiarity with Python Flask and/or FastAPI frameworks.
• Experience developing in C.
• Domain knowledge in Payment Systems or financial tech.
  
  

The Role:

The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.

What You’ll Do:

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
• Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
• Maintain a progressing pipeline of 30-50 loan applications.
• Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
• Maintain and adapt to the changing mortgage guidelines.
• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
• Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
• Handles the fillfullment of broker channel loan offerings from members 
• Adapt easily to change and provide interdepartmental support.
• Strive to exceed productivity expectations and standards.
• Set appropriate expectations and point of contact with realtors and other referral sources.
• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.

What You’ll Need:

• 2 years of mortgage processing industry experience preferred
• Broker fullfillment experience is a plus 
• Ability to maintain a pipeline of 30-50 loans of mixed variety
• Knowledge of Encompass LOS
• Excellent oral and written communication skills
• Works well under time constraints and a constantly changing environment
• Has to have a team mentality and work well as a member of a group
• Eagerness to delight clients throughout the process and drive overall experiences
• Knowledge of Fannie Mae guidelines

The role:

The closing team schedules all the closings with our members and works directly with title to speed the process along.

What you’ll do:

• Ensure files and documents meet company, investor, and compliance requirements.
• Confirm that documents are drawn within posted turn times and consistently meet deadlines.
• Process a minimum of 3 files per day during normal business operations. Adhere to fluctuating file processing minimums as set by management.
• Reconcile and approve Closing Disclosure.
• Schedule loan closings with the borrower.
• Prepare closing documents.
• Develop in-depth knowledge of the entire loan life cycle in order to fully understand the implications of the work of the closing function.
• Accurately file documents and information in the system and ensure all information is complete and accurate. Use checklists and other job aides as necessary to accurately complete all required information.
• Coordinate and communicate with processing, underwriting, and post-closing departments for correcting and completing the closing.

What you’ll need:

• Minimum 2-3 years of Closing experience  
• Knowledge of TRID guidelines
• Conventional, FHA/VA, Home Equity experience a plus 
• Knowledge of Encompass is preferred
• Must be detail-oriented, committed to accuracy with a strong sense of urgency
• Strong written and oral communication skills
• Ability to work independently, multitask, and prioritize to meet deadlines

Overview

At Esri, we make the world’s most powerful software that accelerates decision-making by unlocking the crucial context of location. Our customers tackle complex issues like sustainable development, supply chain management, public health, and community resilience. We create technology to support their efforts and shape our future; our customers inspire everything we do.

ArcGIS Hub is quickly expanding the ability to bring people together to discuss and collaborate spatially around ArcGIS’s catalog of authoritative data. In this role you will focus on working directly with product and software engineers to ensure functionality meets our high standards of release readiness.

Responsibilities

• Partner with product and software engineers to clarify acceptance criteria and translate them into maintainable manual and automated test coverage
• Perform risk-based testing of functionality, including validation of accessibility, internationalization/localization, security, and privacy requirements
• Perform structured exploratory and scenario-based testing across key user workflows to uncover usability, edge cases, and integration issues
• Validate and triage defect reports in collaboration with Esri Support Services, review with development team for resolution
• Communicate quality status, risks, and recommendations via dashboards, written summaries, and verbal updates to support informed release decisions
• Review automated test coverage and results to assess effectiveness, surface gaps, and recommend areas for improvements
• Lead risk assessment for assigned features, evaluating functional, technical, and user-facing risks to inform test focus and release readiness decisions

Requirements

• 2+ years of QA experience testing modern web applications in an Agile environment
• Experience with web UI test automation tooling such as Playwright
• Experience testing REST APIs and validating integrations (JSON/HTTP)
• Familiarity with JavaScript/TypeScript to read and reason about automated test cases to better understand coverage and recommend areas of improvement
• Intermediate understanding of web fundamentals (HTML/CSS, components, APIs) and UI/UX principles
• Intermediate understanding of accessibility (WCAG) and internationalization/localization (i18n/l10n) practices
• Proven problem-solving skills to isolate issues, document clearly, and collaborate effectively to resolve product deficiencies
• Bachelor’s degree in Computer Science, GIS, Information Science, or another related technical

Recommended Qualifications

• QA experience testing modern web applications in an Agile environment Experience supporting enterprise-scale or other developer-focused products
• Experience working closely with product to assess delivery risk and release impact
• Familiarity with interpreting automated test results, monitoring dashboards, or other quality signals to assess system health

#LI-DV2

#LI-Onsite

Our office, Queen City Endodontics - Hutcheson in Charlotte, NC is seeking a talented Practice Manager to join our busy specialty practice. 

We are looking for a talented and skilled Practice Manager to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. Here is what you need to know about the role, our team and why we could be the right next step in your career.  

Why Queen City Endodontics Endodontics?

At Queen City Endodontics, we believe in the power of collaboration and continuous learning. Our diverse team includes Dental Assistants, Sterilization Technicians, Specialists, Office Managers, and Patient Care Coordinators who work together to ensure exceptional patient experience and outstanding clinical results. We’re committed to fostering an environment where all employees are valued, respected, and given the opportunity to thrive—at work, at home, and everywhere in between.

Your Role: Practice Manager

As our Practice Manager, you will play a crucial role in ensuring our operations run smoothly, efficiently, and in compliance with all regulations. You’ll be responsible for mentoring team members, enhancing patient experiences, and implementing best practices across all levels of our organization. Here’s what you can expect in this role:

• Overseeing daily operations to ensure they are carried out in a cost-effective manner.
• Managing budgets, financial data, and forecasts to improve profitability.
• Purchasing materials, planning inventory, and optimizing warehouse efficiency.
• Ensuring the practice remains compliant with all legal and healthcare regulations.
• Implementing quality controls and monitoring key performance indicators (KPIs).
• Training and supervising staff, while fostering a culture of continuous improvement.
• Enhancing the quality of patient care through innovative and compassionate leadership.
• Coordinating and facilitating additional office responsibilities as needed.

Your Background:

We’re looking for a resourceful and compassionate Practice Manager who excels at leading teams and achieving financial goals. You thrive on seeing patients leave our office healthier and happier, and you’re a problem-solver who can adapt to changing priorities. Here’s what we’re looking for:

• 3-5 years of experience managing a dental practice.
• Expertise in insurance verification, claims, and resolution processes.
• Strong understanding of patient and insurance accounts receivable (AR) management.
• Proven ability to maintain positive employee relations and oversee time-keeping.
• Solid knowledge of profit and loss (P&L) management, with a focus on controlling expenses.
• Familiarity with standard OSHA and HIPAA practices and policies.

If this describes you, you’ll fit right in with our team!

Why You Should Join Our Team  

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.  

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.  

Your Benefits & Perks 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

8430 University Executive Park Dr, Ste 600 Charlotte, NC 28262

#priority

The Prenatal Account Executive, Charlotte East is an outstanding prenatal sales executive with experience in diagnostic/genetic testing product sales, who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and how it should evolve to better serve market needs. This is a field sales position and reports to a Regional Manager - Prenatal.

Responsibilities:

• Increasing utilization of UNITY Fetal Risk Screen and driving market development through direct sales to individual OBGYNs, MFMs, and Genetic Counselors
• Identifying, developing, and managing commercial relationships with key opinion leaders in medicine and other key healthcare professionals
• Effectively prospecting and cultivating new business and maintaining key relationships
• Identifying and capitalizing on commercial opportunities for growth within a specific region or geography – predominately in OBGYN, MFM, and GC clinics, as well as hospital systems and Federally Qualified Health Centers
• Creating and implementing a strategic business plan to grow utilization quickly in your geography
• Managing the full lifecycle of the product sales process, including new business development and lead generation
• Attending local tradeshows, industry conferences and networking events

Requirements:

• Minimum three (3) years of outside field sales experience within the healthcare sector, directly calling upon providers in specified geographic territory
• Demonstrated successful sales track record, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus)
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful
• Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information
• Demonstrated values and ethics that support BillionToOne's mission, goals, and professional code of conduct
• Ability to use discretion and professionalism as it relates to handling patient and physician information and documentation

Nice-to-Haves: 

• Experience in a start-up environment
• Women's Health Background
• Clinical laboratory experience
• Convertible book of business

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions  (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

Positions: Prenatal Account Manager, Prenatal Specialist, Senior Prenatal Specialist 

For this position, we offer a total compensation range of $184,569 - $248,269 per year (at plan), including a base salary range of $136,869 - $163,269 per year. Commission potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


#LI-Remote

Overview

In this position, you will use your consulting and project management skills to lead teams during all phases of implementation including requirements, analysis, design, build/configuration, and deployment. You will manage the scope, schedule, and budget to provide our customers and strategic partners with meaningful solutions.

This team supports Defense customers. You will be part of a talented cross-functional team of dynamic and passionate professionals to deliver capabilities that enable our customers to make a difference in communities around the world. You will be part of a team that influences lasting contributions for communities with the work you do.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of approximately 1,000 talented business and technical professionals who strive every day to help our users be successful.

Esri has a Relocation Assistance Program and can provide support with relocating to the Charlotte, NC area for this position. 

Responsibilities

• Manage complex technology projects and programs: Collaborate with Esri consultants to deliver high-quality solutions that align with project timelines, budget expectations, and customer objectives. Drive successful project outcomes by effectively managing and communicating scope, schedule, and budget to provide our customers and strategic partners with meaningful solutions. While leading strategic engagements with key stakeholders on opportunity development, proposal development, and project execution, ensuring alignment with business objectives and managing expectations.
• Engage with our customers:  Work with customers to understand the value of location within their workflows by creating outstanding proposals and winning work with strategic customers. The ideal candidate will have a strong geospatial background to enable walking clients through the process of spatial thinking.
• Develop and grow business: Lead business development by defining project and proposal strategies that further technology and implementation patterns with new and existing customers. Collaborate with a team of domain subject matter experts, software developers, and consultants that are dedicated to developing new business strategies and actively influencing strategic direction to supporting Defense customers and their mission critical systems and applications. 
• Be a thought leader: Advise customers regarding innovative solutions using Esri technology and content to drive better decision-making. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies.

Requirements

• 8+ years of experience in a similar position, supporting similar responsibilities
• Professional experience leading and managing IT based projects
• An understanding of Defense customer needs developed through experience supporting Defense and/or Intel customers
• Strong project management skills, with demonstrated ability to deliver complex projects on time and within budget
• Demonstrated ability to evaluate and translate customer's business goals, objectives, and strategies into technical plans and solutions
• Ability to clearly communicate technical ideas, whether to other technical peers, non-technical peers, or customers
• Proposal writing experience, including preparing executive summaries, solution definition, scope of services, staffing, and pricing
• Entrepreneurial attitude
• US citizenship and active TS Security Clearance with eligibility for SCI
• Bachelor's degree in Geographic Information Systems (GIS), Geography, or related technical field

Recommended Qualifications

• Experience with ArcGIS, location-based services, geo-enabled apps, spatial analysis, or similar geospatial technology
• Experience with current technology implementation patterns including service-oriented and cloud computing architecture
• Project Management Professional (PMP) certificate
• Experience with Agile methodology
• Master's degree in Geographic Information Systems (GIS), Geography, or related technical field

#LI-SS2

#LI-Onsite

Position Summary:

We are seeking a detail-oriented and analytical Manager, Pharmacy Pricing Appeals to join our Provider Relations team. In this role, you will be responsible for managing and resolving the interaction with the pharmacies related to pricing appeals and claims review requests submitted by the pharmacies or internal teams. This includes performing an initial review of the claim and associated pricing, providing the information to internal teams for review, managing any claim adjustments that may be needed, and communicating any necessary information back to the pharmacies. You will play a critical role in ensuring fair reimbursement practices and maintaining strong relationships with pharmacy partners. 

Position Responsibilities:

• Lead the review and improvement of the pharmacy pricing appeal process in coordination with the Analytics team.
• Lead the review and evaluation of the pricing appeal regulatory requirements with the Legal team.
• Manage intake pharmacy pricing appeals or claims reviews from the pharmacies or internal teams via the applicable intake methods required by internal processes and regulations. This involves managing applicable appeal in-boxes and intake methods.
• Evaluate pharmacy-submitted appeals to ensure they meet established criteria and provide the applicable information to the appropriate internal teams for review.
• Receive the internal claim pricing review and respond to the appealing pharmacy with the information.
• Manage the internal process to update any pricing or make claim adjustments as necessary.
• Collaborate with pharmacies and internal teams to reach equitable reimbursement outcomes.
• Provide appeal response information and feedback to the pharmacies as required.
• Provide clear and timely updates to pharmacies and other stakeholders regarding appeal statuses and outcomes.
• Maintain accurate records of appeals and generate reports on trends and discrepancies.
• Lead the development of and manage the claims review process at the NDC level.
• Support other projects as assigned by the Provider Relations team.
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

Minimum Qualifications:

• Bachelor’s degree required.
• 5+ yrs. of experience in reviewing claims or payment appeals in healthcare, pharmacy, PBM, or other relevant experience. Such prior experience in a pharmacy pricing appeals role includes experience in managing regular correspondence and communication with pharmacies.
• In-depth knowledge of pharmacy operations and drug pricing.
• Familiarity with PBMs and their role in pharmacy reimbursement.
• Strong analytical and problem-solving skills.
• Strong project management skills.
• Excellent communication and interpersonal abilities.
• Experience with and understanding of pharmacy claims processing, pharmacy adjudication systems, and reimbursement workflows.
• Knowledge of state or federal pricing appeal laws.
• Intermediate level of proficiency with Microsoft Excel, Word, PowerPoint.
• Proven track record of working in a fast-paced environment, managing multiple tasks at once and having a go-get attitude to provide persistent outreach to pharmacy providers to close out contracts and tasks.
• Ability to work independently, track work/projects appropriately and remain on task.
• Strong communication skills with the ability to develop effective working relationships with providers and internal and external stakeholders.

Preferred Qualifications:

• Certification in pharmacy technician or related field is a plus.

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.   

Operations Leader 

• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink 
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps 
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management 
• Champion strong visual standards for the sales floor 
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Operations Associates; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO’s Guiding Principles
• Job Level: Associate

The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

Fairstead has an exciting opportunity in our portfolio, and we are looking for a strong Traveling Community Manager to join our team. The Community Manager is responsible for managing the day-to-day operations, all on-site compliance activities, and for the overall performance of their assigned property as detailed below. 

 This position will require 90%-100% travel.

RESPONSIBILITIES: 

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act. 

• Remains compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook. 

• Develops responses to regulatory agencies in coordination with the Compliance Department. 

• Implements intervention strategies with Regional Managers and Compliance Department for tenants who are non-compliant with lease/compliance requirements. 

• Prepares all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Monitors tenant and complex-wide arrears and litigation cases. 

• Document lease violations and coordinate evictions. 

• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad-debt write-offs. 

• Alerting staff of move-ins, move-outs, and any emergencies. 

• Supervise, direct, and monitor the preventive and emergency maintenance/repairs to ensure compliance with all regulations. 

• Coordinate vendor bids and contractor quotes. 

• Conduct and document unit inspections. 

• Conduct bi-annual walk-throughs with the Building Superintendent. 

• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed. 

• Provide and obtain updates on various ongoing construction projects/unit renovations. 

• Work with the construction team on avoiding violations, inspections, and necessary access. 

• Attend monthly financial catch-up meetings and monitor budgets. 

BENEFITS: 

• Generous employer contribution for Medical Insurance through Meritain Health. 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management). 

• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification. 

• Bachelor's degree preferred. 

• EIV experience. 

• Yardi and Realpage experience preferred. 

• TCS certification for tax credit properties. 

• Experience in Affordable Housing 

• Proficient in Microsoft Office Suite. 

• Ability to multi-task and meet tight deadlines. 

Principal Duties/Responsibilities:

· Extensive travel required. (Local, National, International)

· Promotes and adheres to the ATS safety culture.

· Engages in various work environments and industries to lead reliability centered maintenance efforts.

· Mentors, coaches, and provides reliability best practices for applications in customer facilities, by customer personnel

· Identifies top potential issues leading to lost production and preventable maintenance spending. Communicates findings with leadership.

· Provides solutions to root cause deficiencies and demonstrates economic benefits to their correction.

· Actively drives the implementation of equipment improvement projects.

· Identifies and implements current and new processes / technologies to increase equipment performance and uptime

· Champions systems and best practice procedures towards a proactive manufacturing culture.

· Analyzes equipment performance, failure data, and corrective maintenance history to develop and deploy engineering solutions, improved maintenance strategies, preventative maintenance optimization, and other reliability techniques.

· Provides technical service to operations and manufacturing personnel on equipment related troubleshooting efforts.

· Utilizes predictive, preventative, and precision maintenance technologies and strategies designed to identify or control risks prior to failure and ensure optimum maintenance execution.

· Collaborates with the maintenance team to prioritize assets and actions by determining failure probabilities and evaluating the risk of compliance, supply, strategy, and cost.

· Provides training and coaching in Root Cause and Reliability Analysis and takes ownership for ongoing corrective action tracking, implementation and follow up to ensure that all Root Cause Analysis projects are documented.

· Ensures compliance with regulatory requirements and ATS policies and procedures.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· Bachelor’s degree in engineering (ABET accredited)

· Eight or more years of reliability experience across 2 or more manufacturing sites

· Demonstrates ability to perform full array of reliability tool sets

· Strong technical understanding of electrical or mechanical components, tools, and designs

· Ability to complete a failure mode effects analysis, cause and effect diagrams, root cause failure analysis, life-cycle costing, and risk analysis

· Ability to research and apply new equipment technology / trends

· Robust problem solving, mathematical, analytical, and decision making skills

· Proficiency with computers, maintenance systems, and applications, including Microsoft Office

· Excellent verbal communication, facilitation, and presentation skills

· Strong reporting and technical writing capability

· Ability to build and maintain positive, professional relationships

Desirable KSAs:

· Desire to develop into a leadership role

· Experience with data trend analysis, vibration analysis, motor current analysis, oil analysis, lubrication and hydraulic testing, laser alignment, nondestructive testing, infrared thermography, ultrasound technology, acoustic reliability technology, Weibull analysis, and Six Sigma or Lean Manufacturing methodologies

· Knowledge of various government regulations such as, Current Good Manufacturing Practice (cGMP), National Electrical Testing Association (NETA), Environmental Protection Agency (EPA), and Occupational Safety and Health Administration (OSHA)

· CMRP certification

· Green Belt certification

· STS certification

Competencies:

· Drive & Motivation

· Interpersonal Skills

· Task Management

· Strategic Skills

· Customer Focus

· Self-awareness

· Management & Leadership

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

​

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

📍 Onsite | Charlottesville, VA | Full-Time | Monday–Friday: 8:00 AM–4:30 PM

🚨 Priority: ASAP

Position Overview

We are seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at a single onsite healthcare location. This is a patient-facing role that plays a critical part in ensuring timely, accurate, and compliant handling of medical record requests.

This position is ideal for someone who enjoys working directly with patients, is detail-oriented, and is looking for long-term growth opportunities within a healthcare organization.

💼 Key Responsibilities

Responsibilities include, but are not limited to:

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases
• Provide phone support to patients, providers, and authorized requestors
• Process Release of Information (ROI) requests accurately and timely
• Fax, scan, and manage incoming and outgoing medical record requests
• Burn medical images to CDs and share images electronically as required
• Support client relationship management through professional communication
• Assist with reporting and administrative duties such as data entry and email
• Ensure compliance with HIPAA, privacy regulations, and facility policies

🎓 Training & Onboarding

• Datavant DHISC training
• Hands-on, role-specific training during the first 30 days

⭐ Qualifications & Skills

• Strong customer service and communication skills
• Comfortable working in a patient-facing, front desk environment
• Detail-oriented with the ability to manage confidential information
• Reliable, punctual, and professional
• Ability to multitask and work independently

🎓 Education Requirement

• High School Diploma or GED required

💰 Benefits & Growth Opportunities

• Full-time benefits, including:
• Medical, dental, and vision coverage
• 401(k) retirement plan
• Tuition reimbursement
• Paid Time Off, including major holidays
• In-person role with opportunities for growth and advancement within the company

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. 

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. 

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

We are seeking a results-driven, customer-focused Team Manager to lead a team of up to 18 Customer Success Associates at varying levels. As a Team Manager, you will oversee daily operations, track performance metrics, develop team members through coaching and training, and manage escalated customer issues to ensure swift, effective resolution. This role plays a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive operational success. 

*This position requires holding an NMLS License and meeting qualifications for Qualified Individual licensing in needed states.

What You’ll Do

• Provide hands-on leadership to create a positive, collaborative work environment by setting clear expectations, motivating the team, and supporting professional growth.
• Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence, while driving continuous improvement through coaching and regular evaluations.
• Equip the team with up-to-date product knowledge, best practices, and company policies to ensure consistent, high-quality customer interactions.
• Manage daily team operations, addressing escalated issues, monitoring workflows, and empowering agents to meet SLAs.
• Ensure team adherence to Figure’s policies and standards. 
• Handle administrative responsibilities, such as managing performance records, PTO, and disciplinary actions, in compliance with company policies.
• Serve as a liaison with Workforce Management, HR, and IT to resolve employee concerns and maintain operational efficiency.

What We Look For

• 3–5 years of leadership experience in customer support, preferably in contact centers or financial services industries, with a proven ability to manage performance metrics and drive team improvements.
• Strong communication and interpersonal skills, with the ability to inspire, develop, and hold team members accountable while fostering a culture of excellence and continuous improvement.
• Proven ability to ensure policy adherence, taking full ownership of team results.
• Strategic thinker with advanced problem-solving skills, capable of implementing innovative solutions in dynamic, evolving environments.
• Results-driven leader with confident, compassionate communication skills, effective in engaging with both team members and leadership.
• High proficiency in workforce management tools, CRM systems, and data analysis platforms.

Salary

• Compensation Range: $77,400 - $86,000/yr
• 25% annual bonus target, paid quarterly 
• Company equity in the form of RSUs
• This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

#LI-MM1 #LI-Hybrid

The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers.

This is a Tuesday-Saturday Shift.

Essential Duties and Responsibilities:

• Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs.
• Troubleshoot minor equipment malfunctions and escalate issues as needed.
• Replace light fixtures, filters, and other components as required.
• Maintain accurate records of inspections and equipment performance.
• Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues.
• Assist with preventive maintenance tasks and contractor oversight.
• Conduct property inspections to identify deficiencies.
• Record equipment readings and ensure assigned building systems are operating according to standards.
• Follow company safety protocols and wear appropriate PPE; ensure compliance with OSHA, NEC, NFC, NFPA regulations; report safety hazards; participate in safety inspections.
• Provide guidance to junior Technicians when needed.
• Communicate verbally and in writing with teammates, leadership team, vendors, tenants, and client employees in a professional manner, keeping the appropriate customer(s) informed/updated as needed.
• Work closely with senior engineers to develop technical skills and participate in professional development programs to grow into advanced roles.
• Perform other duties as assigned.

Qualifications:

• HS Diploma or GED required
• Two to three years of job related experience or commensurate certification/trade experience
• CFC Certification preferred or willingness to obtain as requested; possess engineering and trade licenses required according to local, state, or national requirements
• Basic working knowledge of laptop and phone applications for work order and facility operation systems as well as basic skills with Microsoft Outlook
• Familiar with fire/life safety equipment/procedures
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team
• Familiarity with blueprints and code requirements
• Ability to work after hours, weekends, holidays, and during emergency situations as necessary to meet the needs of the client
• Possess competent knowledge of use and care of tools
• Ability to read and write English in order to understand manuals and procedures, and to write reports.
• Exhibit a willingness to develop familiarity with HVAC, electrical, and plumbing systems and gain experience with BAS operation and troubleshooting.

Physical Requirements:

Ability to stand, walk, climb ladders, and lift up to 50 pounds; perform physically demanding tasks such as stooping, crouching, and kneeling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#IND123

Civil Site Designer II

Join our growing team as a Civil Site Designer II. Our team is an energetic, dynamic group with diverse professional backgrounds. Our teammate will be energetic, motivated, ambitious, and a self-starter who is willing to take initiative and who wants to grow professionally in a vibrant, growing office of Benesch. We collaborate in a team atmosphere to produce top quality work and make our clients happy as their trusted advisor!

In this role you will work on an interesting portfolio of different types of land and site development projects. As a Designer II, you will use your skills and knowledge, and gain new skills, that will allow you to work alongside Project Managers to produce engineering models, analysis, designs, and supporting calculations and documents. You will also coordinate and produce drafting of projects elements for various clients. 

Location

This position will report to our Wilmington office. 

The Impact You Will Have

• Collect, organize, document, and communicate data and perform modeling, analysis, and/or design calculations of projects elements. 
• Produce completed plans for permitting and construction as well as concept plans, advanced planning, and master planning under direction of others.
• Compute quantities and demonstrate awareness of relationships to pay items.
• Organize calculations to be included in design files, following project standards. 
• Coordinate drafting of plan elements. 
• Help produce a fully coordinated set of project documents including plans and specifications, inspections at project construction locations as well as pre-construction diligence.
• Develop cursory knowledge of applicable codes and standards and use of applicable CADD and Microsoft software.
• Help towards our goal to be one of the best companies in North Carolina as demonstrated by the qualities and accuracy of our design as well as the ability to provide our clients what they want so they can reach their objectives and goals. 

What You Will Need

• Civil Engineering degree or related discipline required. 
• E.I.T. and desire to work towards P.E. in the future, preferred. 
• Knowledgeable in AutoCAD Civil 3D is a must. 
• Demonstrated ability to work and collaborate in a team environment on challenging projects. 
• Willingness to be adaptable to office and field inspection tasks. 
  • This position may include the need to perform field inspection and may require travel to project sites. 
• Excellent communication skills (verbal, written, and graphic (i.e., drafting fundamentals)). 
• Detailed and organized individual who thrives in environments that are deadline driven.

#LI-MF1

Civil / Land Development Group Manager

We are looking to hire an experienced Civil / land Development Group Manager to be based in our Charlotte or Raleigh office. We offer opportunities to work with schools, hospitals, private developments, local agencies, municipalities and DOTs on a variety of civil site projects involving storm water, site design and layout, parking lot design, roadway, water and sewer improvements. The ideal candidate will be a licensed Professional Engineer and have significant experience in client development and pursuing, managing, designing, and providing civil site services for public and private agencies, including DOTs, counties, and municipalities. 

Location

This full-time position will report to our Charlotte or Raleigh office at least 3 days a week. 

The Impact You Will Have

• Manage and grow the North Carolina Division Civil Site Group, including the design, and construction administration service lines
• Manage project teams, accountable for staffing, budget, and schedule
• Contribute to local, regional, and corporate strategic growth initiatives including expansion of Civil / Land Development in throughout the Carolina’s and the Southeast region
• Develop and manage relationships with new and existing clients
• Represent Benesch at industry and professional engagement events
• Identify opportunities and lead strategic project pursuits
• Collaborate on divisional and regional growth strategy
• Mentor junior and mid-level engineers
• Business Development and Marketing, including networking, preparation of SOQs, proposals, and contracts
• Manage design consultants and clients
• Oversee/quality control for concepts or schematic designs, including layout, grading, hydrology, and utilities.
• Oversee design concepts from schematic design into design development and work with the project team to produce construction documents

What We Are Looking For

• Professional Engineer licensure in North Carolina (or ability or acquire it through reciprocity in 3 months)
• 15+ years of industry experience
• B.S. Degree in Civil Engineering or related discipline required
• Proficient understanding of AutoCAD and Civil 3D software
• Excellent communication, strong written, oral, and client relation skills, experience interacting with clients, agencies, and other project stakeholders
• Understanding and knowledge of applicable codes
• Understanding of North Carolina regulatory agencies and permitting process
• Experienced in Project Management, including design cost control, project budget control, and quality assurance/quality control
• Able to successfully manage staff both individually and as a team
• Experience working with public agencies, private entities, and/or municipalities
• Design experience with site development, local roads, water distribution systems, sanitary sewer, storm sewer, sedimentation & erosion control practices, and stormwater best management practices
• Excellent communication, business development, project management, and client relation skills
• Strong communication, organization, and leadership skills with a track record for understanding and adhering to contractual requirements
• Progressive experience working directly with clients developing relationships, with proven ability to win work
• Ability to lead, manage, mentor, and grow a dynamic team
• Strong understanding of project financials and Vision reporting; maintaining compliance with division and project financial objectives including Chargeability, Profit, Overhead
• Participate in local civic and professional organizations to promote the Company 
• Work with team leaders of multiple disciplines to provide turnkey design projects to our clients

#LI-MF1

Civil Site Project Manager / Team Lead – North Carolina Division

At Benesch, we’re shaping the places where communities grow. As a Civil Site Project Manager / Team Lead, you’ll lead complex land development projects, build lasting client relationships, and help grow our North Carolina practice — all while mentoring teams and influencing the future of our business.

This hybrid position offers flexibility to balance in-office collaboration at our Charlotte office with remote work.

Key Projects Leading the Way in North Carolina

Our North Carolina Division is proud to lead high-impact projects that demonstrate the depth and diversity of our expertise:

• Charlotte-Mecklenburg Schools – Ongoing School Projects – Strengthening educational infrastructure through long-term collaboration on new and renovated school facilities
• Mecklenburg County Park & Recreation – Various Projects – Designing and rehabilitating parks and community facilities that enhance quality of life across the county
• City of Raleigh – Neuse River Project – Advancing resilient infrastructure along the Neuse River to support sustainable community growth
• North Carolina State University – Cates West Development – Providing structural engineering for a transformative campus expansion that supports NCSU’s academic and research mission
• New Hanover County – South College Road Multi-Use Path (MUP) – Enhancing connectivity and safety through innovative multimodal design solutions
• NCDOT I-40 CMGC – Delivering complex, high-value improvements along one of the state’s busiest corridors through innovative CMGC collaboration

The Impact You’ll Make

In this role, you’ll have the opportunity to make a direct, lasting impact on both people and places:

• Lead site development projects from concept through final design and construction support
• Manage and mentor engineers and designers, fostering collaboration and technical excellence
• Serve as a Seller/Doer by supporting business development, proposals, and client relationships
• Coordinate closely with Senior Project Managers, Group Managers, and Division leadership
• Develop site layouts, grading, hydrology, and utility designs that meet client and regulatory requirements
• Drive project success through effective budget, schedule, and quality control
• Play a key role in the growth of the practice, with opportunity to advance into a Group Manager role

#LI-MF1

Hydraulic Engineer

We’re seeking a Hydraulics Project Engineer to lead hydraulic and stormwater management design for transportation and infrastructure projects. In this role, you will lead our hydraulic design, providing technical guidance on hydraulic design (BSR/CSR), storm drainage systems, and erosion control for linear transportation and infrastructure projects. You’ll collaborate across disciplines, manage project deliverables, and ensure compliance with NCDOT and FHWA standards.

Location

This position can report to any of our North Carolina locations (Charlotte, Raleigh, Wilmington) and follows a hybrid work schedule. 

The Impact You Will Have

• Lead and mentor junior staff members, fostering technical growth and professional development
• Oversee hydrology and hydraulic analysis for the design and construction of transportation projects
• Review and approve stormwater management system and pond designs
• Manage hydraulic culvert/bridge design and permitting processes
• Provide strategic direction on erosion and sediment pollution control designs
• Ensure quality control and compliance with NCDOT standards and FHWA Hydraulic Design Manual
• Collaborate with multi-disciplinary teams to integrate hydraulics with overall civil/highway design
• Assist with client and stakeholder coordination, ensuring projects meet technical and regulatory requirements

What You Will Need

• Minimum 8 years of experience in hydraulic design for transportation projects
• B.S. in Civil Engineering or a related discipline
• Professional Engineer (PE) license required; ability to obtain North Carolina PE
• Proficiency in MicroStation, GEOPAK Drainage, ORD, and HEC-RAS
• Experience developing deliverables per NCDOT standards (BSR/CSR experience preferred)
• Knowledge of erosion and sediment pollution control (NCDOT Level III Certification a plus)
• Strong understanding of the FHWA Hydraulic Design Manual
• Experience working in a multi-disciplinary engineering environment
• Excellent communication and leadership skills, with the ability to guide project teams and collaborate effectively

#LI-MF1

Civil Site Project Engineer

We have an exciting career opportunity for a Project Engineer to join our Site Development team in North Carolina. The ideal candidate will have previous experience with land development projects and comprehensive knowledge of developing plans in accordance with NCDOT and surrounding local county development standards. 

Location

This position will report to our Charlotte office 3 days a week. 

The Impact You Will Have

• Create and execute project work plans
• Interacting with clients, agencies, and other project stakeholders
• Represent Benesch at industry and professional engagement events

What You Will Need

• A minimum of 4 years of diverse and progressive site development experience
• Licensed PE in the state of NC
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per development regulatory standards and requirements
• Excellent communication and client relation skills
• Strong organization skills with a track record for adhering to design budgets and schedules
• Ability to work independently and develop task deliverables in a complete and reviewable manner
• Proficient with AutoCAD Civil 3D and stormwater modeling software preferred

#LI-MF1

Civil Site Development Project Engineer II

We have an exciting career opportunity for a Project Engineer with our Site Development team in North Carolina. The ideal candidate will have prior experience with land development projects and developing plans in accordance with Metro Nashville and surrounding county development standards. 

Location

This position will report to our Charlotte office 3 days a week. 

The Impact You Will Have

• Create and execute project work plans
• Mentor junior staff
• Contribute to Division strategic growth initiatives and collaborate on regional growth strategy
• Interacting with clients, agencies, and other project stakeholders
• Represent Benesch at industry and professional engagement events

What You Will Need

• A minimum of 6 years of diverse and progressive land development experience
• Licensed PE in the state of NC
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per development regulatory standards and requirements
• Excellent communication and client relation skills
• Strong organization skills with a track record for adhering to design budgets and schedules
• Ability to work independently and develop task deliverables in a complete and reviewable manner
• Proficient with AutoCAD Civil 3D and stormwater modeling software preferred

#LI-MF1

Land Development Technical Manager

We have a career opportunity for a Land Development engineer with a proven track record of successfully managing a broad range of projects. In this role you will both self-perform and direct project teams in the planning and design of projects, as well as play an important role in managing client relationships. You will also contribute to strategic initiatives that drive the growth of the group.

The Impact You Will Have

• Mentor and direct the advancement of the technical skills of staff while executing projects
• Manage technical elements of a project, including assessing what analyses need to be completed, and what is the correct approach (i.e. software, design assumptions, etc) for that analysis
• Ensure the development of high-quality engineering documents
• Communicate technical progress and issues to Project Manager in a timely and ongoing manner
• Adhere to all internal procedures for quality control, documentation, and project tracking
• Contribute to other project work as a technical specialist or advisor, as needed
• Provide input into the growth of the practice
• Perform, review, and manage technical analysis and design. Take responsibility for the completeness of design details and ensure compliance with PQMP
• Work toward being a leading subject matter expert of targeted elements within the discipline

 What We Are Looking For

• Bachelor of Science in Civil Engineering or related discipline required 
• A minimum of 10 years of experience in engineering
• PE License
• NCDOT experience preferred 
• Ability to collaborate with others in a team environment relating to a variety of tasks
• Advanced knowledge of software appropriate for land development, showing proficiency in most programs specific to this role/discipline
• Advanced knowledge of applicable codes and standards that govern land development

#LI-MF1

Project Manager - Railroad Civil Track Design  

Benesch is growing its national Railroad Division, and we are looking for a Project Manager to help lead the continued expansion of our Civil Track team. The Civil Track team focuses on delivering complex rail infrastructure projects, including mainline and corridor track improvements, rail yard and terminal expansions, siding extensions, industrial track programs, and fast-paced design-build initiatives that strengthen rail networks nationwide. 

As a Project Manager for the Civil Track team, you will lead multidisciplinary rail projects, manage key client relationships, mentor engineering staff, and support business development efforts that help grow Benesch’s rail presence. Approximately 25% of this role focuses on relationship-building, proposals, and market growth. This is more than a delivery role. It is an opportunity to help shape a high-performing rail team while supporting major freight and passenger rail clients. With a strong backlog and rising demand, this position is critical to advancing project delivery, expanding client partnerships, and driving long term growth.

Location

This position offers hybrid flexibility in the following offices that support Railroad Track operations and business development: Omaha, NE; Milwaukee, WI; Chicago, IL; Naperville, IL; Charlotte, NC; Raleigh, NC

Fully remote arrangements may be considered for highly experienced candidates, though in-office collaboration is preferred when managing direct team members.

The Impact You Will Have

• Lead railroad track design and infrastructure projects from planning through design and into construction support
• Manage scope, schedule, and budget while ensuring high-quality delivery. Serve as a seller-doer by building client relationships, identifying opportunities, and supporting proposal development
• Collaborate with Project Managers and Group Leaders across the national Railroad Division to balance resources and workload
• Mentor and guide engineering staff ranging from junior engineers to senior technical professionals
• Support major railroad clients while helping expand relationships with short-line and regional railroads
• Represent Benesch at industry events, conferences, and client meetings

What We Are Looking For

• Licensed Professional Engineer
• Bachelor of Science in Civil Engineering
• 12+ years of industry experience with at least 8 years focused on rail track design
• Proficiency with MicroStation and Inroads or OpenRoads or OpenRail
• Experience managing scope, schedule, and budget on complex projects
• Strong client-facing experience with established industry relationships
• Experience supporting or leading proposal development
• Demonstrated ability to lead technical staff and review engineering drawings #LI-MM1