Meet Ozow:  

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position 

Many support queries are of a technical nature and therefore as an Ozow support engineer you should have a good understanding of Ozow’s system, programming languages, techniques, and concepts used. A key part of this role would be to assist external developers in their attempts to successfully integrate their respective systems with the Ozow system.  

From a support technician to engineers’ point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. You need to ensure that you know the policies and SLAs that are in place and always adhere to them.   

In the role of support, you are accountable for your own actions, representing the company in the best light possible by always demonstrating our core values. Ultimately, as a team we are all accountable to the customer as they use the services we offer.   

You are an ideal candidate if you have:  

• A proven minimum experience of 2-4 years as a Technical Support Agent 
• Relevant tertiary qualification in information technology, Computer Science or relevant field  
• Experience working with APIs and system integrations  
• Experience in dealing with payment gateways is a nice to have (not a requirement) 
• Experience troubleshooting logs and using dev tools such as Postman to identify root causes 
• An ability to assist other engineering teams and merchants in their integration of our services 
• The ability to work shifts and stand by as Our TSE team provides 24/7 support 
• A good understanding of computer systems, mobile devices, and other technical products  
• The ability to diagnose and troubleshoot basic technical issues  
• Familiarity with remote desktop applications and help desk software 
• Excellent problem-solving skills  
• An ability to work under pressure, particularly when dealing with times of high demand 
• The ability to provide step-by-step technical help, both written and verbal  

• Serve as the first point of contact for customers across all support channels, delivering timely, accurate, and empathetic resolutions 
• Investigate and resolve payment-related queries, escalating complex issues where appropriate while maintaining ownership throughout 
• Ensure every customer interaction reflects Ozow's commitment to accessible, seamless digital payments 

• Consistently achieve and exceed CSAT and NPS targets by delivering high-quality, first-contact resolutions 
• Champion the voice of the customer internally by identifying recurring pain points and feeding insights back to relevant teams 
• Build trust and loyalty through professional, empathetic, and solution-oriented communication 

• Meet and maintain SLA targets across all support channels - Voice, Email, Chat, and WhatsApp 
• Manage workload effectively in a 24/7 shift environment, maintaining quality and accuracy under pressure 
• Adhere to all internal processes, compliance standards, and regulatory requirements relevant to the payments industry 

• Maintain a high first-response resolution rate across omni-channel interactions 
• Accurately log all customer interactions and resolutions within Salesforce (or equivalent CRM), ensuring data integrity and traceability 
• Proactively upskill on product updates, payment ecosystem changes, and new tools to remain a subject matter expert 

• Leverage Salesforce and Ozow's omni-channel support platform to manage, track, and resolve customer interactions efficiently 
• Adapt quickly to new system rollouts, process updates, and product changes — embracing continuous improvement as part of the role 
• Utilise AI-assisted tools and automation where available to enhance resolution speed and personalise the support experience 

• A Grade 12 (Matric) certificate or relevant equivalent  
• Availability and flexibility to work 24/7 rotating shifts  
• 5+ years of customer experience in an international support centre environment  
• 3+ years working across an omni-channel support environment (Voice, Email, Chat, WhatsApp)  
• Solid knowledge of the South African payments landscape  
• 2+ years in a card payment environment (advantageous)  
• Intermediate computer literacy and the ability to navigate multiple systems simultaneously  
• Excellent written and verbal communication skills in English  
• Previous experience working on Salesforce (advantageous) 

Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position 

In this role, you’ll partner with several of our core business teams to translate complex ideas into structured, actionable plans. You’ll ensure projects are clearly scoped, broken down into well-defined tasks, and delivered on time, within budget, and to a quality standard that raises the bar across the business.

As a Project Manager, you’ll be the connective tissue between key business stakeholders and the teams executing the work. You’ll also play a critical role in bridging operational needs with product and technical priorities — creating a smooth, structured, and proactive communication flow across departments.

Your role and responsibilities

Project Planning & Scoping

• Break down complex business problems and ideas into clear project scopes, deliverables, timelines, and success measures.
• Conduct structured analysis to inform project assumptions, risks, and dependencies.
• Facilitate scoping sessions with stakeholders to ensure alignment on objectives and expected outcomes.
• Build detailed project plans that balance strategic intent with operational practicality.

Execution & Delivery Management

• Own the end-to-end delivery of multiple cross-functional projects, ensuring they land on time, within budget, and to the highest quality standards.
• Track progress against key milestones, proactively identifying slippage, bottlenecks, or risks.
• Drive disciplined follow-through on priorities and commitments, ensuring all actions are completed and communicated.
• Maintain a high-quality audit trail of decisions, updates, and changes to ensure clarity and accountability.

Stakeholder Management & Communication

• Serve as the central coordination point between business leaders, product teams, technical teams, and other delivery units.
• Ensure all stakeholders receive timely, concise, and accurate updates on project status, risks, and next steps.
• Facilitate cross-functional collaboration, helping teams stay aligned on the bigger picture while managing the detail.
• Navigate competing priorities and constraints with strong communication, diplomacy, and judgment.

Risk, Issue & Change Management

• Identify risks early using structured analysis and data-driven assessment.
• Develop mitigation strategies and escalate critical issues with recommended actions.
• Manage change control processes, ensuring all scope or timeline adjustments are understood, documented, and approved.
• Anticipate downstream impacts of decisions and keep teams aligned as variables shift.

Process Development & Continuous Improvement

• Establish project management standards, templates, and operational rhythms for a growing PM function.
• Create structured frameworks for planning, monitoring, reporting, and closing projects.
• Analyse delivery patterns to identify inefficiencies, process gaps, or improvement opportunities.
• Embed strong attention to detail and high-quality execution as part of Ozow’s delivery culture.

Problem Solving & Critical Thinking

• Apply structured problem-solving methodologies to unpack issues, root causes, or delivery challenges.
• Assess options using data, constraints, risk trade-offs, and strategic priorities.
• Recommend clear, practical solutions and ensure successful implementation.
• Use analytical insights to guide decision-making and drive continuous improvement.

Technical Alignment & Collaboration

• Work closely with development teams, Scrum Masters, and product managers to ensure technical feasibility and alignment.
• Translate business needs into clear technical requirements and testable outcomes.
• Support backlog refinement, sprint planning, and release coordination where applicable.
• Help bridge the gap between operational goals and technical realities to ensure cohesive execution.

Strategic Insight & Forward Planning

• Connect project outcomes to broader business goals, ensuring alignment with Ozow’s strategic priorities.
• Monitor trends, risks, and emerging opportunities to inform proactive planning.
• Support leadership with structured insights and data-driven recommendations.
• Bring a big-picture view that elevates operational planning and long-term decision-making.

You are an ideal candidate if you have

• 4-6 years’ experience as a Project Manager in a Technology or FinTech environment
• Bachelor’s degree in a relevant field
• A qualification in Project Management (PMP, Prince2, Agile Scrum/Kanban) is advantageous
• Experience working closely with technical/development teams and Scrum Masters

• Guide and support development teams on infrastructure, security, and automation best practices.
• Act as a trusted enabler - removing blockers and accelerating delivery through smart tooling and process improvements.
• Contribute to architecture decisions, particularly around cloud-native and serverless workloads.

• Design, build, and maintain robust CI/CD pipelines using TeamCity and related tooling.
• Automate repetitive processes across build, test, and deployment workflows.
• Drive the team's shift toward infrastructure-as-code and self-service automation.

• Manage and optimise cloud infrastructure on AWS, including EC2, S3, RDS, Lambda, and ECS.
• Support the migration of workloads toward containerisation using Docker and ECS.
• Maintain high availability, performance, and cost-efficiency across all environments.
• Own environment provisioning and configuration management for both Linux and Windows workloads.

• Embed security practices into the software delivery lifecycle (DevSecOps).
• Monitor infrastructure for vulnerabilities and ensure adherence to fintech regulatory standards.
• Implement and maintain access controls, secrets management, and audit logging.

• Set up and maintain monitoring, alerting, and observability tooling across production and staging environments.
• Respond to and lead resolution of infrastructure incidents, conducting post-mortems to prevent recurrence.
• Ensure uptime and reliability targets are consistently met.

• Champion the ongoing journey toward serverless architectures (AWS Lambda / Azure Functions).
• Evaluate and recommend tooling improvements that support Ozow's evolving technical roadmap.
• Collaborate with engineering to modernise legacy infrastructure components incrementally.

• Maintain up-to-date documentation on infrastructure, pipelines, and runbooks.
• Drive adoption of automation and AI-assisted tooling to reduce toil and increase team velocity.
• Lead or contribute to the rollout of new systems, platforms, and DevOps tooling changes across the team.

• An IT diploma or degree (or equivalent hands-on experience).
• At least 3 years of relevant work experience in a DevOps, SysOps, or Infrastructure Engineering role.
• Solid experience with CI/CD pipelines - specifically TeamCity (Ozow's tool of choice).
• Strong knowledge of AWS services including EC2, S3, RDS, Lambda, and ECS.
• Hands-on experience with Docker and container orchestration via Kubernetes or ECS.
• Proficiency in both Linux and Windows server environments.
• Experience with scripting and automation (Bash, PowerShell, Python, or similar).
• A strong security mindset with experience implementing DevSecOps practices.
• Experience with infrastructure-as-code tools (Terraform, CloudFormation, or similar).
• Excellent communication skills - you can translate complex infrastructure concepts for non-technical stakeholders.
• Experience in a high-availability, regulated industry (fintech, banking, or similar) is a bonus.

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions. 

More about this Ozow fantastic position  

We are looking for a Senior Software Engineer, to collaborate with other developers in writing well-designed, testable code. You will be working with a team of passionate technology professionals, developing with modern technologies, and solving tough problems. Our team is hands-on, collaborative and driven. Our expanding team is moving the needle and pushing boundaries.

Your role and responsibilities 

Software Development Quality & Standards 

• Participating in regular code reviews
• Standardisation of technologies, approaches, and architectures across teams
• Active engagement with the development teams on all areas of software development

Agile Collaboration & Team Enablement 

• Liaise with agile coaches and product owners in order to resolve team impediments
• Working with agile coaches, technical leads, development managers, and the executive team to drive architectural changes in projects and deliver on initiatives
• Understanding the interdependency of work items and teams

Process Improvement & Operational Efficiency 

• Active monitoring of the software development process and continuous improvement thereof
• Work with the various development and technical support teams to resolve any production issues timeously and efficiently, keeping business impact to a minimum

You are an ideal candidate if you have 

• At least 7 years of work-related experience as a Software Engineer or Software Developer
• Ideally have an IT Diploma or Degree
• Ability to develop software in .Net 8 C#, Javascript, ReactJs, HTML, CSS and other programming languages (polyglots preferred)
• Excellent knowledge of Postgres, Mssql technologies (EF, NHibernate)
• Knowledge of NoSQL databases such as Redis, Riak, MongoDB, and others.
• Experience developing web applications, with a good understanding of how the web works
• Proven experience in high-scale applications and an understanding of the practices and approaches that are employed in scaling applications beneficial.
• Experience with unit testing, knowledge of applying test-driven development beneficial
• Understanding DevOps principals and how to apply them practically beneficial.
• Experience in cloud services preferred – AWS, Azure.
• Experience with containerisation (Docker, TeamCity, Octopus Deploy, Appveyor) highly beneficial.
• Experience working with agile methodologies – a true believer.

What to expect  

Ozow is a hyper-scaling fintech and we’re always on the lookout for phenomenal talent to come aboard the Ozow rocketship. With all the roles that we have advertised currently there may not be a role that hits that sweet spot for you just yet. We invite you to take a leap of faith and apply for a future role at Ozow. Apply for an opportunity to have an exploratory conversation with the team and maybe you could be the next Ozowk to jump aboard the Ozow Rocketship. 

Requirements 

• A keen interest in working for Ozow. 

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position   

Ozow is seeking a Software Engineer to join our talented development team. As a Software Engineer, you'll play a crucial role in designing, developing, and maintaining innovative solutions that power our digital payment platforms. This is an opportunity to work on cutting-edge technology, solve complex challenges, and contribute to the growth of the fintech industry.  

Your role and responsibilities 

Software Development 

• Collaborate with cross-functional teams to design, develop, and maintain software solutions that meet high-quality standards and business requirements.  

Coding 

• Write clean, efficient, and maintainable code while following best practices and coding standards.  

Technical Problem Solving 

• Analyze and troubleshoot complex technical issues and implement effective solutions.  

System Architecture 

• Contribute to the design and architecture of software systems, ensuring scalability, security, and performance.  

Code Reviews 

• Participate in code reviews to ensure code quality and knowledge sharing within the team.  

Agile Development 

• Work in an Agile environment, participating in sprint planning, stand-ups, and retrospectives.  

Documentation 

• Create and maintain technical documentation for software and processes.  

Mentoring 

• Provide guidance and mentorship to junior team members as needed.  

You are an ideal candidate if you have 

• At least 4+ years of work-related experience as a Software Engineer or Software Developer  
• Ideally have an IT Diploma or Degree  
• Ability to develop software in .NET 8 C#, JavaScript, ReactJs, HTML, CSS and other programming languages (polyglots preferred)  
• Excellent knowledge of Postgres, Mssql technologies (EF, NHibernate)  
• Knowledge of NoSQL databases such as Redis, Riak, MongoDB, and others.  
• Experience developing web applications, with a good understanding of how the web works  
• Proven experience in high-scale applications and an understanding of the practices and approaches that are employed in scaling applications beneficial.  
• Experience with unit testing, knowledge of applying test-driven development beneficial  
• Understanding DevOps principals and how to apply them practically beneficial.  
• Experience in cloud services preferred – AWS, Azure.  
• Experience with containerisation (Docker/Kubernetes, TeamCity, Octopus Deploy) highly beneficial.  
• Experience working with agile methodologies – a true believer  

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As an Accountant at Ozow, you’ll play a key role in supporting the financial operations that underpin our fast‑paced fintech environment. This role offers exposure across debtors, creditors, distributor accounting, and core accounting operations, working closely with cross‑functional teams such as Data, Technology, Legal, Commercial and FinOps. It’s an ideal opportunity for a detail‑driven accounting professional who thrives on ownership, problem‑solving, and contributing to accurate, scalable financial processes in a growing digital payments business. 

Your role and responsibilities 

Debtors & Merchant Billing  

• Own merchant invoicing processes, ensuring accuracy, completeness and alignment with contractual billing structures 
• Investigate and resolve escalated debtor queries requiring detailed understanding of billing logic, data sources (e.g. data environments and merchant dashboards) and invoicing mechanics 
• Perform credit note calculations and maintain and manage the credit note schedule, ensuring appropriate support, accuracy and timely escalation for approval 
• Prepare regular debtors reporting for internal stakeholders, manage escalations, and make recommendations on aged or delinquent accounts 

Distributor Accounting  

• Calculate distributor commissions in accordance with contractual terms, validating calculations with the Data team  
• Prepare and distribute commission reports to distributors 
• Post distributor commission journal entries and prepare related balance sheet reconciliations 

Creditors & Payments  

• Oversee the transfer of approved supplier invoices from procurement system to the accounting system, ensuring process effectiveness and completeness 
• Perform creditor statement reconciliations and investigate variances 
• Resolve escalated creditor queries requiring accounting judgment or cross-functional engagement 
• Prepare payment runs and load beneficiaries and payments in accordance with approved payment processes 
• Prepare VAT and EMP payments for review by the Senior Accountant 
• Load bulk payments to Netcash as required 
• Execute approved fund movements between bank accounts, including transactional and call accounts, in line with treasury procedures 

Accounting Operations & Reconciliations 

• Prepare schedules of prepaid expenses, accruals, banking fees and interest for review by the Senior Accountant 
• Maintain monthly schedules of new fixed asset additions 
• Post bank payments and receipts not handled at an administrative level 
• Prepare bank reconciliations, including full allocation of transactions and completion of the first-level reconciliation 
• Take ownership of the accounting and reconciliation of all bank accounts within Xero, including both operational and merchant-related accounts, ensuring completeness and accuracy of recorded transactions and closing balances 
• Work closely with the FinOps team to ensure accurate accounting treatment and alignment of merchant fund balances between bank statements, internal records, and the general ledger 
• Ensure timely and accurate recording and reconciliation of bank fees and interest across all accounts, including high-volume transaction fees, with appropriate allocation between cost of sales and operating expenses 
• Maintain accurate cashbook records, including posting and reconciliation of inter-account transfers and other non-standard bank transactions 
• Investigate and resolve reconciling items, variances, and unallocated transactions in a timely manner, escalating where appropriate 
• Prepare ad hoc journal entries relating to merchant activity (e.g. vouchers and adjustments), subject to review 

Compliance & Support Activities  

• Assist with the compilation of creditor-related documentation and schedules required for BEE verifications 
• Assist in maintaining audit readiness by ensuring supporting documentation is complete, organised, and readily available, and by supporting the Senior Accountant with audit submissions and auditor queries 
• Assist with non-routine compliance activities, including internal audit engagements, tax-related matters, and other regulatory requirements, ensuring timely and accurate support across the finance function 
• Contribute to the continuous improvement of finance processes and policies by identifying inefficiencies, proposing enhancements, and supporting implementation of improved controls and workflows 

You are an ideal candidate if you have 

• A completed BCom degree in Accounting or equivalent (essential). 
• 3–5 years’ accounting experience, preferably in a fintech, financial services, payments, or high‑transaction environment. 
• Proven experience across debtors, creditors, and general ledger accounting. 
• Strong understanding of billing structures, invoicing logic, and reconciliation principles. 
• Experience preparing and reviewing journal entries, balance sheet reconciliations, and schedules. 
• Proficiency in accounting systems (e.g. Sage, NetSuite, Xero or similar ERP systems). 
• Strong proficiency in Microsoft Excel, Word, and PowerPoint. 
• Advanced Excel skills, including pivot tables, lookups, and reconciliations. 
• Experience working with large data sets and validating calculations with data or analytics teams. 
• Exceptional attention to detail with a strong focus on accuracy and completeness. 
• Strong problem‑solving skills, particularly when investigating variances, queries, or escalations. 
• Ability to manage multiple deadlines and prioritise in a fast‑moving environment. 
• Confident communicator, able to engage with internal stakeholders and external partners (merchants, distributors, suppliers). 
• Strong sense of ownership and accountability for assigned processes. 

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As an Accounts Administrator at Ozow, you’ll play a key supporting role within the Finance team, ensuring the smooth execution of essential financial and administrative processes. This role sits at the intersection of banking administration, debtor and creditor support, document management, and asset-related administration, making it ideal for someone who is detail-oriented, organised, and eager to grow their finance career in a fast-paced fintech environment. This is a great opportunity to gain exposure across multiple finance functions while contributing meaningfully to a high-performing, innovative organisation. 

Your role and responsibilities 

Banking & User Administration  

• Maintain and administer the Company’s banking matrices, including users, signatories and authorisation structures, in coordination with Legal and Finance leadership 
• Manage bank user onboarding, amendments and offboarding, including completion of required forms and maintenance of up-to-date user access schedules 
• Maintain accurate records of bank account structures, user access and related documentation across multiple banking platforms 

Asset & Insurance Administration 

• Maintain insurance schedules for all insured assets, ensuring completeness and alignment with the fixed asset register 
• Liaise with IT and the accounting team to ensure insured items are accurately reflected and kept up to date 
• Support ongoing insurance administration and documentation requirements 
• Work with the Senior Accountant to maintain the accuracy and completeness of the fixed asset register 

Document Management & Finance Administration 

• Maintain an organised electronic filing system for finance-related documentation, including consistent naming conventions and version control 
• Ensure all relevant financial documents are stored, updated and easily retrievable for audit, compliance and operational purposes 
• Assist with the compilation of supporting documentation and administrative schedules required for BEE verifications 

Debtors Administration 

• Manage routine debtor follow-ups and reminders in line with agreed collection processes 
• Administer merchant debit orders, including monitoring and follow-up where required 
• Allocate debtor receipts via the cash book in a timely and accurate manner 
• Maintain the debtors inbox, ensuring appropriate routing, hygiene and timely escalation of queries 
• Respond to and manage simple debtor queries, escalating more complex issues to the Mid-Level Accountant or Senior Accountant where necessary 

Creditors Administration 

• Maintain the accounts inbox, ensuring effective routing, follow-up and inbox hygiene 
• Respond to routine creditor queries and escalate more complex matters appropriately 
• Process supplier invoices by uploading to Precoro in accordance with established procedures 
• Process credit card receipts and employee expense claims via Dext 
• Own follow-up of outstanding invoices, receipts and approvals to ensure timely processing 
• Coordinate supplier onboarding documentation, including obtaining required forms and bank confirmation letters  

You are an ideal candidate if you have 

• A relevant qualification in Finance, Accounting, Bookkeeping, or Business Administration (certificate, diploma, or degree). 
• 1–3 years’ experience in an accounts, finance administration, or bookkeeping role. 
• Exposure to both debtors and creditors administration is advantageous. 
• Experience working with banking platforms, financial documentation, or user/access administration will be beneficial. 
• Solid understanding of basic accounting principles (debtors, creditors, cashbooks, invoice processing). 
• Experience using accounting or finance systems (e.g. invoice processing tools, expense management systems, or ERP platforms). 
• Strong proficiency in Microsoft Excel, Word, and PowerPoint. 
• High attention to detail with the ability to work accurately under pressure. 
• Strong organisational and time-management skills, with the ability to juggle multiple administrative streams. 
• Proven ability to maintain clean inboxes, follow up on outstanding items, and meet deadlines consistently. 

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As Product Operations Manager, your job is to help Ozow run Product with more clarity, better visibility, and stronger launch discipline. 

You will work with the Head of Product and Product leaders to improve how Product plans, reviews, communicates, and launches across the company. You will help establish clearer portfolio visibility, better dependency tracking, more consistent product artifacts, and a more reliable operating cadence. 

You will not own product strategy or make roadmap decisions on behalf of Product Managers. Your role is to create the scaffolding that helps the right decisions happen with more clarity, consistency, and confidence. That distinction is central to the Product Ops model you have already defined.     

Your role and responsibilities 

Leadership & Operating Enablement  

• Act as a high‑agency operating partner to the Head of Product, helping establish and maintain a strong product operating rhythm 
• Enable Product Managers to focus on judgment and outcomes by reducing operational friction and ambiguity 
• Influence without authority, working cross‑functionally with Engineering, Design, Commercial, Risk, Compliance, Client Success, and Operations 

Planning & Portfolio Visibility  

• Support quarterly and 6–8 week product planning cycles across multiple product domains 
• Maintain a clear and trusted view of portfolio status, priorities, dependencies, risks, and key trade‑offs 
• Improve the quality, structure, and decision‑usefulness of product reviews and operating forums 

Execution & Launch Readiness  

• Coordinate launch readiness across Product, Engineering, Commercial, Risk, Compliance, and Operations 
• Ensure launches are well‑prepared, documented, and aligned with risk, regulatory, and operational requirements 
• Improve dependency tracking, escalation pathways, and cross‑team communication 

Systems & Standard Governance  

• Improve consistency and quality of product artifacts including PRDs, strategy docs, review packs, and launch briefs 
• Define, maintain, and evolve product workflows across tools such as Jira, Linear, Notion, Confluence, or equivalent 
• Maintain KPI definitions, reporting views, and decision logs used by Product and leadership 
• Improve meeting hygiene, documentation standards, and operating discipline across the product organisation 

Tool Utilisation & Change Management  

• Design and implement lightweight systems, templates, and processes that improve clarity without adding bureaucracy 
• Identify recurring points of friction in how Product operates and solve them through better tooling, workflows, or cadence 
• Support change adoption by aligning teams around new operating standards and practices 

In this role, success means: 

• Product has a clearer and more trusted operating rhythm 
• Portfolio visibility is stronger across teams and domains 
• Product reviews are more structured and decision-useful 
• Cross-team dependencies and risks are easier to see and manage 
• Launch coordination is more disciplined and less ad hoc 
• Product Managers spend less time stitching together status and more time on product work 
• The wider business experiences Product as clearer, better aligned, and easier to work with 

You are an ideal candidate if you have 

• Experience in Product Operations, Product Management, Business Operations, Program Management, or a similar operating role 
• Exposure to fintech, payments, SaaS, platforms, marketplaces, or other complex product environments 
• Experience supporting planning cycles, launch readiness, or portfolio visibility across multiple teams 
• Experience working in regulated, operationally sensitive, or high‑reliability environments 
• Appreciation for risk, compliance, readiness, and delivery discipline in payments or financial services 
• Familiarity with product and workflow tools such as Jira, Linear, Notion, Confluence, Airtable, or similar 

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com

The basic purpose of this position is to fill a need within the Corporate Accounting finance team involved in the day-to-day core accounting functions within the business. Carrying out effective financial controls over the functions allocated including, as well as the ability to adapt and implement change to the existing processes within the financial control environment. You will be expected to collaborate and support the group Corporate Accounting function, the FP&A function on an ad hoc basis, providing support to the Technical accounting function and any other functions that require support within the parameters of the role. You will play a key-role in the month-end close and reporting process, contributing to ensuring that our reporting is timeously and accurately closed in line with the business objectives and group accounting policies. The candidate is a fast learner, a self-starter and capable of producing work of a high quality without close supervision.

What You'll Do

Description of the duties and responsibilities assigned to this position (both individual and supervisory, if applicable)

• Under limited supervision, responsible for accounting relating to the maintenance of a complete and accurate general ledger across the various subsidiaries within the group, as well as ensuring analysis in relation to those areas are complete.
• Overall responsibility for accounting activities including the monthly close processes, ensuring that these areas are closed accurately and timeously in line with Finance close objectives each month.
• Further to the above, responsible for consuming and developing the operational system input and ensuring those inputs are complete, valid and accurate. 
• Implementing and maintaining balance sheet reconciliation initiatives ensuring balance sheet account reconciliations are built (if this does not exist) and maintaining these schedules on a monthly basis as part of the close process. 
• Act as a first reviewer on the allocated areas within the close process to ensure the output of the processes above is in line with expectations before Manager review.
• Ensure all unreconciled and aged transactions on the reconciliations are appropriately and timeously addressed.
• Collaborate and support the FP&A function on an ad hoc basis.
• Assisting with Group and statutory audits. In addition, assisting with all compliance procedures.
• Respond to ad hoc requests and prepare any necessary internal reporting as needed. 
• Proactively anticipate and identify issues and design solutions to address them.
• Other duties as assigned by the Company.

What You Bring

• Newly qualified CA(SA) (0-2 years post articles)
• Bachelor's degree in Accounting/similar degree in finance.
• Experience as a self-starter who can manage multiple projects and priorities in a highly complex environment with evolving priorities and deadlines.
• Demonstrated experience using AI tools and technologies, with the ability to leverage them to improve workflows or decision-making.
• Deep proficiency with Excel analysis and manipulation of large data sets, including use of pivot tables and lookup formulas.
• Strong attention to detail, high degree of accuracy, and the ability to deliver clean and concise work products.
• Ability to proactively identify problems, design solutions, and implement changes.
• Experience performing general ledger account reconciliations and analysis.
• Experience collaborating and communicating with senior levels of management, cross-functional teams and departments, and external auditors.
• Strong verbal and written communication and interpersonal skills.
• Knowledge of how a SaaS company operates is advantageous.
• General proficiency with Microsoft Office and Google Suite.
• Interest in working as part of an international team across time zones and regions.
• Experience working with reporting tools and SQL would be advantageous.
• Experience in US GAAP is advantageous.

Benefits and Perks

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Note: Benefits may vary by location and are subject to local regulations.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Job summary

We are seeking a Trust Assurance Specialist to join the Trust Office team at DigiCert. This role is responsible for owning defined compliance and assurance areas, including audit execution, control management, and regulatory alignment.

The successful candidate will have a minimum of 5 years of experience in compliance, risk management, or audit, with the ability to independently manage audit and control activities and engage stakeholders across the organization.

This role reports to the Head of Compliance and works closely with cross-functional teams across Security, IT, Legal, and Operations.

What you will do

Audit & Assurance Support

• Own and manage assigned external (e.g., SOC 2, WebTrust) and customer audits
• Plan audit activities, coordinate stakeholders, and ensure timely delivery of evidence
• Track, manage, and drive remediation of audit findings

Regulatory Compliance

• Ensure ongoing compliance within assigned frameworks (e.g., WebTrust for CAs, SOC 2, ISO 27001, NIST)
• Interpret regulatory requirements and ensure controls align with both regulatory expectations and internal policy frameworks 

Control Management

• Design, document, and evaluate controls to ensure effectiveness and compliance
• Perform and oversee control testing within assigned areas
• Identify control gaps and drive remediation efforts

Risk & Governance Support

• Provide input into risk assessments and support broader risk management activities.
• Assist in maintaining compliance documentation and reporting.

Stakeholder Collaboration

• Partner with internal teams (Security, IT, Legal, HR, Operations) to support compliance initiatives.
• Act as a point of contact for audit-related queries within assigned areas.

Continuous Improvement

• Stay informed on relevant regulatory and industry developments.
• Identify opportunities to improve compliance processes, tools, and reporting.

General

• Support a culture of compliance and security awareness across the organization.
• Perform other related duties as assigned.

What you will have

• Bachelor’s degree in Law, Compliance, Information Security, Computer Science, or a related field
• Minimum 5 years of experience in compliance, risk management, audit, or related roles
• Experience managing audits and working with frameworks such as SOC 2, ISO 27001, WebTrust, or NIST
• Experience in control design, documentation, and testing
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities

Nice to have

• Exposure to PKI, cybersecurity, or cloud environments
• Progress toward or attainment of certifications such as CISA, CISM, CRISC, or CISSP

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

Customer Service Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service Manager to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, young, creative,  hard working people to join us. We offer market related benefits, a great work  environment and a promise that you won’t be bored as long as you are prepared for a  challenge and want to build something great. 

The position reports to the Customer Service Operations Manager 

Your responsibilities will include:

Purpose of the Role

• Lead a high-performing, customer-obsessed team to deliver world-class support across channels, driving CSAT/NPS, First Contact Resolution (FCR), and resolution time while reducing recontact and backlog
• Coach and develop Team Leaders to raise quality, productivity, and engagement; coach the coaches.
• Own operational excellence, incident management, and continuous improvement to remove root causes across consumer, courier/driver, and merchant journeys.
• Use data to set strategy, prioritise improvements, and communicate performance and plans to stakeholders.

Key Responsibilities

People Leadership & Culture

• Lead, coach, and develop Team Leaders through weekly one-on-ones, performance reviews, and development plans.
• Set clear goals and standards; recognise top performance; manage underperformance with structured performance improvement plans.
• Oversee hiring, onboarding, certification, cross-skilling, and succession; ensure HR compliance such as leave and attendance.
• Foster an inclusive, high-trust, and high-accountability culture centered on customer empathy and ownership.

Customer Experience & Quality

• Own the quality framework including QA rubric, calibration cadence, evaluation targets, coaching standards, and action plans.
• Set and manage channel standards for FCR, SLAs, backlog, recontact rate, complaint rate, and social response and resolution.
• Ensure Team Leaders conduct regular monitoring across calls, chats, and emails, and provide feedback, coaching, and reporting.

Process Improvement & Voice of Customer (VoC)

• Run a continuous improvement pipeline by identifying key drivers of contact, defect leakage, and customer effort, and prioritising solutions.
• Translate insights into product and process improvements and track measurable impact such as contact reduction and CSAT improvement.
• Standardise SOPs across teams to ensure clarity and consistency in execution.

Cross-Functional Leadership

• Partner with Operations, Logistics, Merchant/Restaurant Operations, Courier/Driver Operations, Product, Risk/Fraud, Finance, Legal, and Communications to improve end-to-end journeys.
• Represent Customer Service in business reviews, align on priorities, and advocate for customer-focused decisions.

Tools, Data & Reporting

• Govern the operational use of CRM, ticketing systems, telephony platforms, QA tools, workforce management systems, knowledge bases, and reporting tools.
• Define metrics and dashboards; ensure accurate and timely reporting by Team Leaders with clear action plans.
• Promote data-driven decision-making and analytical capability within teams.

Compliance, Risk & Safety

• Ensure adherence to company policies, data privacy regulations, and audit requirements.
• Govern the safe handling of sensitive and payment data; escalate incidents according to protocol.
• Establish service recovery and compensation guidelines and partner with Risk teams to prevent fraud and abuse.

Governance & Communication

• Maintain a structured operating cadence including daily stand-ups, weekly operational reviews, monthly business reviews, QA calibrations, and training sessions.
• Communicate priorities, updates, and performance outcomes clearly, maintaining documentation and change logs.

Output

• High-performing and engaged Team Leaders with defined goals and development plans.
• Consistent achievement of SLA targets, reduced complaints, and improved resolution rates.
• Measurable improvements in CSAT and reduced contact rates through actionable process and product changes.
• Enhanced end-to-end customer journeys through aligned cross-functional initiatives.
• Accurate and timely reporting with clear insights and actions.
• Established safeguards for sensitive data handling and incident management.
• Well-maintained documentation, SOPs, and change logs.

Minimum Required Competencies

• Leadership and coaching with the ability to mentor Team Leaders and manage performance.
• Strong interpersonal communication with internal and cross-functional stakeholders.
• Strategic planning and prioritisation of operational improvements.
• Data-driven decision-making with strong analytical skills.
• Customer-centric mindset focused on quality and experience.
• Problem-solving with the ability to identify root causes and implement sustainable solutions.
• Adaptability in a fast-paced and changing environment.

Skills, Knowledge & Abilities

• Leadership and people management.
• Analytical expertise.Operational excellence.
• Proficiency with relevant technology and tools.
• Familiarity with customer service metrics such as FCR, SLAs, and CSAT.
• Ability to collaborate effectively across teams and stakeholders.Experience leading change management and cross-functional initiatives.
• Understanding of cross-functional operations including Logistics, Product, Risk, and Finance.

Qualifications and Experience: 

• Diploma or Advanced Certificate.
• 3 to 5 years’ experience as a manager in a customer service environment.
• Experience in the redesign and implementation of new processes and best  practices to improve customer satisfaction metrics. 
• Experience in working in an e-commerce or technology company is a plus 

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer centric, fun and have the shared ambition of takealot.com being the leading e commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions,  and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, it's all in the execution after all. 
• We love what we do and what we are creating. 

We seek to Employ an Extra Ordinary Mind who:  

• is forthright but respectful  
• is an expert at doing, who can not only design but also execute  
• is analytical, able to use data to make decisions  
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot  of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class  customer experience  
• is entrepreneurial, thrives under change and accepts it is a constant and  always looks for solutions to do something better and faster  
• is able to think about problems from a business perspective using technical  and product input  
• is curious and challenge the status quo  
• is innovative and enjoys iteration 
• is collaborative  
• will be at the cutting edge of developing new concepts for takealot.com.  
• thinks like an owner of the business.  
• is SMART, has INTEGRITY and is HARDWORKING  

If you meet the above you are an Extraordinary Mind so come and join us!  

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged  groups and people with disabilities will be given preference.

Mr D, a division of the Takealot Group is looking for a highly talented Junior Category Marketing Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us! 

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do 
• Learn: We work with the best of the best, and then some. 
• Grow: Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com and TFS. We like to promote from within: Here’s your chance.

This position reports to the Senior Category Marketing Manager for Retail of Mr D.

Your responsibilities will include:

Campaign Execution & Demand Generation

• Execute marketing activities to drive traffic, orders, and conversion rates across Retail verticals
• Support channel execution including push notifications, in-app messaging, email, paid social, merchandising and organic content
• Coordinate briefs and deliverables with internal teams, agencies, and partners to ensure on-time launches and operationally manage various campaign deliverables
• Manage campaign workbacks, timelines, and status trackers; flag dependencies and risks early
• Ideate and Manage creative assets, ensure spec compliance, and manage approvals through the process

Promotional Planning & Calendar Management

• Maintain and update the Mr D Demand Planner and promotional calendars for Retail initiatives
• Own weekly updates to the Demand Planner inputs; ensure accuracy and flag slippages proactively
• Coordinate weekly deals and monthly promotional campaigns aligned with business objectives
• Set up and QA promotions, vouchers, bundles, and offers to drive order volume and average order value
• Oversee daily tracking of coupon budgets allocated for marketing activities
• Plan and coordinate monthly coupon budgets to align with marketing strategies and objectives

Category-Specific Marketing (Retail/Shops)

• Deliver tailored campaigns for Shops, Anchor Tenants, and Grocery categories to drive sustained growth
• Develop in-depth knowledge of consumer target market groups to co-create meaningful promotional strategies
• Collaborate with Retail Merchandising and Category Manager teams to develop and implement campaigns aligned with the promo calendar
• Maintain merchandising inputs (collections, placements, copy updates) in coordination with Merchandising and Ads teams
• Pull and review category performance data to identify trends and opportunities for acquisition, retention, and reactivation
• Support onboarding tasks for new retail partners and categories (asset collection, listing readiness, checklists)

Feature Launches & Educational Content

• Drive new feature launches and create sustained always-on educational content on product features and differentiators
• Coordinate launch assets, help content, FAQs, and in-app placements for retail features
• Prepare internal enablement materials (one-pagers, how-tos) for commercial and support teams
• Assist with rollout communications (email/push/in-app) ensuring customer education content is accurate and on-brand

Data-Driven Decision Making & Reporting

• Pull daily, weekly, and monthly reports and maintain dashboards for key KPIs (traffic, conversion, AOV, total orders)
• Compile post-campaign reports/readouts summarising performance insights, learnings, and next steps
• Maintain excellent data hygiene: complete UTM coverage, accurate tagging, and consistent tracking
• Coordinate with analytics and product teams to ensure tracking coverage for all campaigns and promotions
• Execute basic A/B tests (subject lines, creatives, audiences, regional variations) and document learnings

Cross-Functional Collaboration

• Engage with brand, content, performance and social teams on through-the-line Retail and Mr D brand campaigns
• Liaise with social media team on monthly content planning, preparation, and paid influencer partnerships
• Coordinate influencer deliverables and tracking; maintain up-to-date influencer content logs
• Work with performance media and CRM teams to create and implement strategies to grow orders and first-time buyers
• Collaborate with Takealot Group marketing representatives for Retail-specific campaigns to cross-sell and access new shoppers

Market Share & Brand Awareness

• Support brand-building and market-differentiation initiatives in the retail delivery space
• Assist with on-the-ground activations, partnership executions, and campaign asset localisation
• Help deliver cohesive campaigns that elevate the Mr D brand across touchpoints

Skills, knowledge and abilities: 

• Strong execution mindset with excellent organisation and attention to detail; able to manage multiple concurrent workstreams
• Data-literate with solid Excel/Google Sheets skills (pivot tables, VLOOKUPs, conditional formatting)
• Working knowledge of analytics tools (GA4 or similar) and comfortable interpreting campaign performance data
• Familiarity with CRM platforms (e.g., Braze, Asana or similar) and basic ad platforms (Meta/Google Ads) preferred
• Comfortable with CMS/merchandising updates and asset specifications; basic Canva or design skills are a plus
• Clear written and verbal communication; strong collaborative stakeholder management skills
• Proactive, curious, and eager to learn in a fast-paced, test-and-learn environment
• Proven academic track record and career success  

Qualifications and experience: 

• Bachelor's degree (3+ years) in Marketing, Business, Communications, or related field
• 3-5 years of retail and marketing experience (Retail/FMCG, eCommerce, marketplace, or app-based environments strongly preferred)
• Experience working across multiple marketing channels - Digital, ATL, CRM, Partnerships - with demonstrable results
• Proven track record of delivering projects on time and to brief
• Internship or placement experience welcome if accompanied by hands-on execution across CRM, paid social, or merchandising tools

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on ProsusAcademy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. 
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. 
• Free parking: No more 5km fun runs to your desk (unless you want to). 

Like what you see? 

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference

The Position

The Regional Sales Manager is a significant driver of company revenue and growth. Your responsibilities will include: learning the OPSWAT technology; developing and implementation of a strategic account plans targeting deployments of our Cybersecurity platforms and solutions. You will build the right relationships inside a target account, know how to leverage your company resources to the fullest, and negotiate and close new business. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of exceeding multi-million-dollar sales quotas. Candidates selling into critical infrastructure and data diode sales experience are given a preference.

What You Will be Doing

• Strategically target business opportunities that leverage high value use cases, in key verticals.
• Develop and execute sales strategies and tactics to sell OPSWAT products, solutions, and services to exceed your sales quotas.
• Communicate value propositions to clients that speak intimately to their needs and requirements.
• Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert enterprise sales.
• Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process.
• Maintain extensive account and opportunity detail in Salesforce CRM, including account win plans, customer touch points, sales inhibitors, etc.
• Forecast and report revenue projections accurately to management.
• Overachieve on annual quota, measured quarterly.

What We Need from You 

• A minimum of 5 years successfully selling technology products and solutions to business.
• Bachelor’s degree, preferably in a technical discipline or equivalent experience.
• A successful track record selling complex-solutions directly to enterprise customers and through Channel/SI Partners.
• You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives at the “C” level, and are comfortable articulating the technical and business value of the OPSWAT platforms.
• Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts.
• Ability to set goals, prioritize tasks, and achieve success with minimal oversight in a sometimes ambiguous work environment.
• You keep your pipeline accurate and your forecast updated for management.
• Possess, at minimum, a fundamental understanding of security threats, solutions, and security tools.
• Excellent time management skills, and work with high levels of autonomy and self-direction.
• You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals.
• You are able to travel as necessary to your assigned accounts, and to Company meetings.
• Highly ethical and professional personal conduct.

The Position

The Solution Engineer will be the primary technical sales resource for our regional sales team and will assist in identifying customer challenges and driving technical alignment between customer needs and the OPSWAT solutions. You will serve as a product and industry expert, effectively describing and demonstrating our solution as well as promoting our vision and approach. You will be a trusted point of contact for our customers while advancing the sales process.

At the same time, you will be a liaison to the engineering team to drive the direction of the product. The ideal candidate will have previous work experience as a member of a corporate sales team and a career track record of supporting large and complex enterprise sales.

What You Will be Doing

• Work with the OPSWAT sales team as well as partners to drive Enterprise business 
• Manage customer requirements, expectations, and solution buy-in
• Build customer’s confidence and awareness in our products/solutions
• Manage, deliver, and present detailed responses to industry RFPs
• Train and certify resellers and partners
• Present at Conferences and Seminars
• Support proof of concepts, implementations and installs as needed to successfully satisfy customer requirements

What We Need from You 

• 5+ years of cybersecurity or networking software sales engineering or technical sales experience 
• Excellent track record in developing new business and meeting/exceeding sales targets 
• Comfortable leading discussions within the cybersecurity domain to all customer levels (CISO to IT administrator)
• Strong presentation and application demo skills 
• Experience installing and troubleshooting enterprise applications in Windows and Linux environments
• A self-motivator who thrives on identifying and resolving customer pain points.

It Would be Nice if You Had

• Experience in enterprise software or networking solutions, ideally within the network or device security space
• Knowledge of Sandbox and anti-malware products and markets
• A technical understanding of APIs
• Experience working with CRM software

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

About the Role

We're seeking a Senior Data Scientist specializing in Fraud and Risk to join our Cape Town Data Science team. In this role, you'll be at the forefront of protecting our affiliate marketing ecosystem by researching, developing, and deploying ML models that detect and prevent fraud across attribution, lead quality, and partner compliance. You'll work on high-impact problems spanning traditional fraud patterns and emerging threats—from attribution manipulation to browser extension abuse—while building production systems that scale. This is an opportunity to combine rigorous analytical work with tangible business impact in a fast-moving, adversarial domain.

Core Responsibilities

Research & model development

• Conduct R&D on fraud detection and risk monitoring across the digital advertising ecosystem, including attribution fraud, lead fraud, click injection, browser extension abuse (e.g., Honey-style coupon hijacking), brand safety violations, and creator authenticity verification.
• Design, prototype, and validate ML models and rule-based systems for fraud detection, partner risk scoring, compliance monitoring, and trust & safety workflows.
• Research and apply graph-based fraud detection techniques (community detection, link analysis, behavioral clustering) and explore graph database applications for modeling relationships between users, devices, transactions, and partners to uncover coordinated fraud rings and suspicious network patterns.
• Stay ahead of emerging fraud patterns through continuous learning—monitoring industry trends, reviewing academic literature, exploring data for novel anomalies, and collaborating closely with Product, Compliance, and Trust & Safety teams.

Production deployment & iteration

• Deploy Fraud and Risk ML models to production; own the end-to-end delivery from ETL, feature engineering, model training, deployment, to monitoring.
• Iterate on live models by adding new features, improving performance (precision/recall/F1), and reducing false positives.
• Partner with MLOps and Engineering to ensure models are robust, scalable, and production-ready (testing, alerts, drift monitoring, retraining pipelines).

Data analytics & insights

• Perform deep-dive analyses on fraud trends, partner behavior, and risk patterns to inform model strategy and business decisions.
• Translate analytical findings into actionable recommendations for Product, Marketing, and Finance stakeholders.
• Build dashboards and reports to communicate model performance, fraud impact, and risk metrics to leadership.

Cross-functional collaboration

• Work closely with Product, Engineering, Compliance, and Finance to scope requirements, prioritize work, and align on success metrics.
• Communicate technical work clearly to non-technical audiences; present findings and tradeoffs in planning forums and reviews.
• Contribute to a culture of experimentation, documentation, and knowledge sharing within the Data Science team.

Requirements

Essential

• Experience: 5+ years in data science, ML, or advanced analytics, with at least 2+ years focused on fraud detection, risk modeling, or anomaly detection in production environments.
• Fraud & risk domain expertise: Demonstrated experience building and deploying fraud or risk models (classification, anomaly detection, time-series analysis, graph-based methods).
• Technical skills:
• Strong Python and SQL; proficiency with ML libraries (scikit-learn, XGBoost, LightGBM, or similar).
• Experience with feature engineering, model evaluation (ROC/AUC, precision-recall, cost-sensitive learning), and handling imbalanced datasets.
• Familiarity with production ML workflows (versioning, monitoring, A/B testing, model retraining).
• Analytical rigor: Strong foundation in statistics and ML; ability to design experiments, validate models, and interpret results with business context.
• Communication: Ability to translate complex technical work into clear insights for stakeholders; experience presenting to cross-functional teams.
• Education: Bachelor's in a quantitative field (CS, Statistics, Math, Engineering, or similar); Master's/PhD preferred.

Preferred / Nice to have

• Experience in affiliate marketing, ad tech, or e-commerce fraud (attribution fraud, click fraud, lead validation, coupon abuse).
• Familiarity with browser extension detection, fingerprinting, or device/user identity resolution.
• Experience with graph analytics or network-based fraud detection (community detection, link analysis, behavioral clustering).
• Knowledge of privacy-preserving ML techniques or working with privacy-constrained data.
• Experience with real-time or near-real-time scoring and low-latency deployment (e.g., REST APIs, streaming pipelines).
• Familiarity with GCP tools (BigQuery, Vertex AI, Cloud Run) and/or Databricks/Spark for large-scale data processing.
• Exposure to rule engines, decision trees, or hybrid rule-ML systems for compliance and risk workflows.

What sets you apart

• Adversarial thinking: You understand how fraudsters operate and can anticipate evasion tactics and evolving attack vectors.
• Pragmatic delivery: You balance rigor with speed, prioritizing MVPs and iterative improvement over perfection.
• Business impact orientation: You focus on measurable outcomes (fraud loss reduction, false positive rates, operational efficiency) and communicate ROI clearly.
• Comfort with ambiguity: You thrive in evolving problem spaces, defining your own roadmap when fraud patterns shift or new threats emerge.
• Collaboration and influence: You build trust across teams and can drive adoption of your models through enablement, documentation, and clear storytelling.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About the role

Reporting to the Head of Games Operations, the Regional Games Lobby Manager will be responsible for the end-to-end management and optimisation of the games lobby for the South African market.

The Regional Games Lobby Manager will manage the sporty games lobby, ensuring optimal game positioning, effective promotions, supplier alignment, and high-quality internal feedback and reporting. The role plays a key part in shaping the player experience and driving lobby performance in South Africa.

What you'll be doing

• Own and manage the sporty games lobby for the South African market, ensuring optimal game positioning aligned with commercial objectives and local player preferences
• Maximise visibility and discoverability of key games, promotions, and new releases within the South Africa lobby
• Upload, schedule, and maintain promotional banners and in-lobby content, ensuring accuracy, relevance, and timely execution
• Configure and maintain game settings, limits, and parameters in line with product, commercial, and South Africa–specific regulatory requirements
• Act as the primary point of contact for supplier needs related to lobby management, promotions, and game releases for South Africa
• Work closely with Product and Tech teams on testing, new feature rollouts, and improvements to categorisation and navigation
• Ensure strong localisation of lobby content, naming, and presentation to reflect South African market preferences
• Use a data-driven approach to analyse lobby performance, player behaviour, and promotional effectiveness, translating insights into actionable improvements
• Produce and share clear internal feedback, insights, and performance reports to support decision-making across teams
• Manage games-related escalations and operational queries, ensuring timely resolution and effective communication
• Plan, coordinate, and map new game releases for the South African market, with a particular focus on sporty games
• Align closely with Legal and Compliance teams to ensure all lobby content, configurations, and releases meet local regulatory requirements
• Collaborate with internal studios and third-party suppliers to support smooth releases and strong market performance

What you'll bring

• Proven experience working with online casino games, ideally in lobby management, games operations, or content optimisation
• Strong understanding of the South African market and player behaviour
• Analytical, data-driven mindset with the ability to interpret performance data and make informed recommendations
• Ability to work independently while collaborating effectively with globally distributed teams
• Strong stakeholder management and communication skills, including experience working with suppliers
• Comfortable operating in a fast-paced, operational environment with competing priorities

What's in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com

As a Global Clearinghouse Specialist, you will be at the heart of our financial operations, ensuring the seamless flow of global payments that power the partnership economy. You aren’t just processing transactions; you are a guardian of trust for our advertisers and media partners, solving complex financial challenges in a high-growth SaaS environment. This is an exciting opportunity for a detail-oriented finance professional to act as a key interface between technology and global treasury, helping us optimize our product and deliver world-class service to our clients.

What You'll Do

• Drive Global Payment Operations: Lead the daily execution of media partner payments and advertiser deposits, ensuring all transactions meet our high standards for accuracy and speed (SLA compliance).
• Champion Financial Integrity: Perform critical screening for first-time payees and manage "Do Not Pay" workflows to ensure all partners remain compliant and verified.
• Optimize Treasury Management: Monitor global bank account balances and partner with the Global Clearinghouse Manager to forecast funding needs, ensuring we are always ready to facilitate partner payouts.
• Bridge Product & Finance: Act as a subject matter expert by identifying opportunities to improve our platform’s financial functionality based on real-world feedback and internal data.
• Support Global Compliance: Own the compilation of critical tax documentation (such as US 1099s) and manage audit requests and statement of accounts for our diverse global client base.
• Empower Internal Teams: Serve as a high-level knowledge resource and trainer for our Customer Success teams, providing the financial insights needed to resolve complex client inquiries.

What You Bring

• 2+ years of experience in a fast-paced finance, banking, or fintech environment, ideally with exposure to international treasury or clearinghouse operations.
• A proactive problem-solving mindset: You don't just spot errors; you find the root cause and work across teams (and tools like JIRA) to solve them.
• Technical proficiency: Strong skills in MS Excel or Google Sheets, with an interest in or experience with cloud-based invoicing and spend management software (e.g., Ariba, Coupa).
• Global perspective: Comfort working across different time zones and an understanding of international banking and diverse tax landscapes (US/EU).
• Clear communicator: Ability to translate complex financial data into clear, actionable insights for both internal stakeholders and external clients.
• Growth mindset: A natural curiosity to learn the inner workings of a leading SaaS platform and a commitment to maintaining a professional, "can-do" attitude in a high-responsibility role.
• Nice to Have: A relevant Finance or Commerce degree/diploma; experience with SQL or Microsoft Office certifications.

Benefits and Perks

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Note: Benefits may vary by location and are subject to local regulations.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors

#Li-Hybrid_CapeTown

Who we are

S-RM is a global intelligence and cyber security consultancy. Since 2005, we’ve helped some of the most demanding clients in the world solve some of their toughest information security challenges.

We’ve been able to do this because of our outstanding people. We’re committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success.

But we also know that work isn’t everything. It’s about the lives and careers it helps us build. We’re immensely proud of this culture and we invest in our people’s wellbeing, learning, and ideas every day.

We’re excited you’re thinking about joining us

Working in Cyber at S-RM

Our Cyber Security division is the fastest-growing part of S-RM. The cyber sector is always evolving, and our Incident Response and Managed Services practices are in more demand than ever.

We’re building a team to meet this challenge.  We’re quick to respond, innovate, and improve.  We don’t get too hung up on hierarchy or bureaucracy.  If your ideas are good enough, we’ll empower you to implement them.  If you’re the best person to talk to a customer, you’ll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.

We also don’t believe there’s a typical cyber security professional.  We’ve built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more.  You’ll always find a range of perspectives and expertise to help you learn and grow.

If that sounds like your kind of team, we’d like to hear from you.

The role

Cyber Threat Intelligence (CTI) is an integral part of our Incident Response (IR) and Managed Services practices. As a CTI analyst you will be a critical part of our wider cyber team’s success.

You will work across the full intelligence cycle to help our clients respond and recover to security incidents, and stay ahead of evolving threats, including:

• Threat Actor Intelligence: You will track developments in the ransomware and cybercrime ecosystem, and write and update profiles on key threat actors of interest which will be shared with clients to inform case strategy and externally as thought leadership
• Threat Actor Engagement: You will monitor leak sites and negotiation portals across our global IR cases, and inform case leads of regular developments. You will assist with researching and drafting attestations on sanctions exposure for given threat actors
• Dark Web Monitoring: You will use threat intelligence platforms and specialist tools to conduct targeted research the dark web and set up and deliver regular monitoring engagements. You will assist with renewals of these cases
• Technical IOC Management: You will help collate technical indicators of compromise (IOCs) from across our global IR team, ensure these are enriched and correctly classified, and facilitate dissemination across the organisation to improve the operational effectiveness of our IR and Managed Services teams
• Incident Data Collection and Analysis: You will help ensure that incident data collected by our global IR team from our engagements is accurate and consistent. You will assist with the management of this dataset, and with analysis to produce regular reporting on trends and insights to use for presentations, events and training sessions
• CTI-lead analysis: You will assist with in-depth investigations which have a strong threat intelligence component, including conducting research and drafting client-facing reports
• Blockchain analysis: You will use specialist tools to trace ransom payments to identify sanctions exposure or other compliance risks, and draft reports to present findings to clients
• Thought leadership: You will contribute to public write ups and presentations on new vulnerabilities, trends, and threat actor techniques
• Help develop and share domain expertise: We will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs.
• Help contribute to business development: You will help cultivate and manage close relationships with external partners who we share intelligence with and help identify business development opportunities.

Other features of the role include:

• Variety of casework: no day will be the same. Our team responds to a huge variety of incidents for both public and corporate clients.
• Range of opportunities: you will have opportunities to broaden your security awareness into testing and advisory projects, in addition to deepening your cyber threat intelligence and incident response expertise.
• Flexible working practices: responding to incidents can be intense, high-pressure work. We are mindful of our team’s work/life balance and offer flexible working options to support your wellbeing.

What we're looking for

Candidates with the following qualifications and experience are likely to succeed as Cyber Threat Intelligence Analysts at S-RM. 

That said, if you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box—we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

We nurture a culture of equality, diversity and inclusion and we are dedicated to developing a workforce that displays a variety of talents, experiences and perspectives.

Required Skills:

• Excellent written and verbal communication skills, with the ability to produce clear and  concise reports.
• Strong analytical and problem-solving skills, including the ability to work with incomplete, ambiguous, or conflicting information.

• Understanding of foundational cyber concepts, such as common attack vectors (e.g., phishing, credential misuse), high-level security terminology, and general threat actor motivations.
• Understanding of core intelligence concepts, including the intelligence lifecycle, requirements gathering, and the distinction between tactical, operational, and strategic intelligence outputs.

• A demonstrated interest in cyber threats, including financially-motivated activity such as ransomware and extortion.

Preferred Skills:

• Academic or professional background in a research-focused discipline (qualitative or quantitative), such as Political Science, Intelligence Studies, Criminology, Cybersecurity, Computer Science, Data Science, or related fields.
• Familiarity with cybersecurity fundamentals, such as threat actor TTPs, IOCs, and relevant frameworks (e.g., MITRE ATT&CK).
• Ability to contextualize findings into business-relevant assessments, including potential impact, likelihood and recommended mitigations.
• Experience using OSINT and/or Threat Intelligence platforms (e.g. VirusTotal, Shodan, MISP, Recorded Future).

Successful candidates are likely to show the following personal attributes: 

• An investigative mindset and an enthusiasm for investigations.
• Exceptional attention to detail, especially when examining indicators, infrastructure data, and adversary behaviours.
• A collaborative mindset and willingness to collaborate across teams.
• Ability to thrive under pressure, prioritize multiple tasks, and meet short deadlines.
• A self-starter, demonstrating initiative, ownership of work and the ability to identify opportunities to enhance S-RM's cyber capabilities.

Relevant industry certifications are not required for this role. However, holding relevant CTI or cyber security related certifications such as the following is beneficial: GCTI, GCFA, SSCP, or Security+

Our benefits

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside of work. This includes but is not exhaustive of:

• Holiday – 23 days per year increasing to 28 days (+1 day for every year you worked at S-RM, up to a maximum of 5 days) in addition to bank holidays
• Gap Cover policy – allowing you to bridge the gap between your medical bills and your medical aid cover.
• Hybrid working and flexible working hours;
• Private pension – up to 7% contribution matched by the company
• Life Insurance 4X annual salary.

Parental Support:

• Fertility treatment leave – 5 days of leave per cycle of treatment per year;
• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay;
• Paternity leave – 6 weeks of full pay.
• Various Health and Medical Benefits including:
• Medical aid with Discovery Health for employee, partner, and children up to the cost of the Classic Saver plan(taxable benefit) for you and your family;
• EAP programme for you and your immediate family;
• Free access to the world-famous mindfulness app Headspace.

The application process

We want to get to know you, and for you to get to know us, to see if we’d be a good fit. We are responsive and respectful of people’s time throughout our hiring process.

A typical application process includes:

• Initial screening of your application by our recruiting team.
• An interview to assess your baseline technical skills.
• An interview to discuss your previous experience, broader competencies, and suitability for the role.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team: 

The People Operations Team forms part of the greater Global People Team within Luno. We are a lean, dynamic and impactful team always striving to set the standard within our fields of responsibility and expertise. Energised when faced with challenges we ensure solutions are brainstormed collaboratively and delivered within deadlines always having the people experience top of mind. We are humble but proud of who we are and celebrate all success, big or small! We are Team Phoenix! You will report to the Head of People Operations.

The role in a nutshell:

We are looking for an experienced and professional Payroll Manager who will be responsible for the full payroll cycle, payroll procedures and payments for all regional entities at Luno. You will be part of an amazing People Operations team.

Your mission will be:

• Take full responsibility and partner with the Finance team to distribute salary payments for employees in all regions in accordance with the payroll calendar.
• Keeping 3rd Party Payroll Providers accountable for Regional Payroll updates and accurate payroll cycles according to agreed service levels.
• Annual review of Third Party Service Level Agreements
• Ensure all Statutory Bodies are compliant, ie, SARS, COIDA, HMRC, LHDM, PIT,  etc. 
• Ensure that Payroll Policies and Standard Operating Procedures are regularly reviewed and updated with real time changes.
• Ensure our in-house payroll procedures and outputs are ‘audit ready’ as well as updated, maintained and followed. 
• Ensuring compliance with applicable laws and tax obligations in all regions in which Luno operates. 
• Manage and maintain the payroll systems and governance and ensure salary payments, expenses, taxes and benefits are paid correctly and on time. 
• Main point of contact for Payroll queries  

A little about you:

• A proven track record of managing a highly effective Payroll function and a working knowledge of the statutory requirements affecting salaries on a Global scale
• Previous Payroll exposure within the UK and/or South East Asian markets will be advantageous. 
• Have managed a payroll headcount of 500+ across various locations.
• Experience in managing EOR (Employer on Record) Payroll Providers 
• 7 + years specialised payroll experience. 
• 5 + years of PaySpace experience.
• 3 + years Project Management experience
• A tertiary qualification in Finance/Accountancy/Payroll will be an advantage
• Solid financial acumen and knowledge of payroll/ accounting software
• Ability to interpret and to reconcile complex financial data.
• Demonstrable knowledge of current legislation with regards to pay conditions and the tax treatment of fringe benefits globally.
• Demonstrable knowledge of working with 3rd party benefit and payroll providers globally. 
• Ability to prioritise workloads effectively, balancing conflicting deadlines and achieving results and deliverables within fixed timescales.
• Highly numerate with excellent analytical skills with attention to detail 
• Excellent communication skills, with the ability to convey complex payroll matters to various internal and external stakeholders.
• Have taken full ownership of the Payroll function on a global scale.
• People first approach

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job summary

The Trust Operations Analyst will help advance the security operations of DigiCert by identifying potential risks, and threats by performing real-time log analysis. The Trust Operations Analyst will make use of analyses and understanding of exploits and vulnerabilities to maintain and improve DigiCert’s security posture and hygiene. This position will work on security incidents as they arise with the team.

What you will do

• Provide analysis of security threats and problems.
• Management and evaluation of security alerts and detections
• Work through tickets and resolve tickets per defined SLAs
• Participate in Security Incident Response and analysis of incidents
• Assist in the configuration, management, and maintenance of various security related software and systems
• Be able to effectively work within a team, and self-sufficient/self-motivated when assigned solo work
• Willingness to stay current on emerging threats, vulnerabilities, audit framework updates, etc to help protect DigiCert’s systems
• Willingness to evaluate new tools to improve efficiencies in operational processes
• Actively participate in ongoing training and knowledge transfer with team members
• Provide metrics and statistics to management
• Critically assess current practices and provide feedback to management on improvement opportunities
• Understand policies and standards and be capable of conveying those requirements to end users
• Set clear expectations and provide timely follow-up as appropriate
• Provide audit support for Compliance
• Other duties and responsibilities as assigned
• Willing to work incident response as necessary and work with other groups when this occurs

What you will have

• 3+ years of experience in Information Technology or related technical discipline
• Good experience in Network Traffic
• Advanced level of knowledge of Information Security design concepts and principles
• Must have strong written and verbal communication skills
• Customer Service background and good interpersonal and organizational skills
• Ability to perform in depth log analysis
• Ability to work incidents, experience responding to security incidents in the past
• Ability to look at logs and understand the systems that could be affected
• Willingness and ability to obtain CISSP certification if not already completed

Preferred Qualifications

• Master’s degree in a technical discipline
• 2+ years of experience in Information Security
• 2+ years of experience with SIEM technologies (preferably Splunk)
• Experience with cloud-based identity providers, SSO, SAML, etc
• Experience with zScaler products
• Experience with Web Application Firewall and DDoS protection
• Experience with web application security technologies
• Experience with vulnerability management software (preferably Tenable)
• Experience with endpoint detection and response software (CrowdStrike preferred)
• Experience with scripting languages (Python, Go, PHP, Powershell, Bash, etc)
• Experience with Help Desk
• Knowledge of penetration testing practices and principles
• Certified Information Security Professional (CISSP)

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-KK1

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About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

Role Purpose 

Your mission is to identify, pitch, and close new direct B2B accounts within your local market. You are a high-activity hunter focused on remittance companies, professional traders, family offices, and corporate treasuries. Success in this role is measured by the volume of new institutional clients you onboard and the revenue they generate in their first 90 days. 

Key responsibilities

1. Local Market Prospecting & Hunting

• Proactively identify and engage high-potential B2B prospects in the local market, including remittance companies, professional trading firms, family offices, and corporate treasurers. 
• Execute a high-volume outreach strategy (calls, meetings, and networking) to maintain a healthy and active pipeline of prospective direct clients.
• Qualify local inbound leads to ensure your time is spent on entities with significant trading volume and immediate intent. 

2. Sales Execution & Deal Closing

• Deliver professional, technical sales presentations and proposals that clearly articulate Luno’s value proposition, liquidity depth, and institutional-grade security. 
• Lead the end-to-end sales process from first contact to signed agreement, ensuring that commercial terms are met and prospects are successfully converted into active users.
• Work closely with local onboarding and compliance teams to ensure new accounts are activated and execute their "first trade" as quickly as possible. 

3. Market Connectivity & Brand Presence

• Build and leverage a deep network within the local financial and digital asset ecosystem to generate referrals and build brand authority.
• Represent the company at local industry conferences and networking events to feed the top-of-funnel pipeline and keep a pulse on competitor activity.
• Partner with the local Country Manager to turn their high-level networking and "VIP" leads into closed-won B2B accounts.

4. Reporting & Commercial Discipline

• Maintain a rigorous, weighted pipeline (based on Monthly Recurring Revenue (MRR) or volume estimates) to provide the Head of Sales with high-confidence projections for upcoming months.
• Provide the Head of Sales with "on-the-ground" feedback regarding local competitor pricing, product gaps, and shifting customer sentiment to help refine the local sales and product strategy.

Key Performance Indicators (KPIs) for the Business Development Manager:

• New Account Activations: Number of newly onboarded and "activated" (first trade) B2B entities per month.
• Weighted Pipeline Value: Total MRR/Volume value of the pipeline based on probability stages.
• Actual vs. Forecast Variance: Ability to achieve the specific targets set in the previous month's report.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

We are looking for an experienced IT Support Professional with deep knowledge of all things Atlassian. You’re a Jira and Confluence specialist who is on track to becoming a true functional expert in the Atlassian ecosystem. You'll be the Atlassian expert—building projects, service desks, and keeping our tools running smoothly so our teams can work efficiently.

Beyond your Atlassian responsibilities, you’ll be a member of the IT Operations team, dealing with complex user issues, responding to support queries, and helping to automate our processes wherever possible. In this role, you will act as the "engine" behind our Atlassian platform, performing deep, hands-on specialist work within a supported structure. Your goal is to ensure our Jira and Confluence instances are high-performance tools that facilitate communication, security, and continuous improvement across the organization.

Your mission will be:

• Atlassian Platform Administration — Be the main point of contact for Jira Software, Jira Service Management, and Confluence. Handle complex configurations and help deliver our IT strategy.
• Workflow Design — Build and maintain custom workflows, issue types, and screens. Use validators, conditions, and post-functions to keep data accurate without making things harder for end users.
• Platform Health — Keep our Jira instance clean and fast. Regularly remove inactive users, archive old projects, and clean up unnecessary custom fields.
• Security & Access Management — Manage user roles, groups, and permission schemes to make sure people only have access to what they need—especially important in a regulated fintech environment.
• Troubleshooting & Documentation — Investigate and resolve complex issues, escalate to Atlassian support when needed, and write clear, helpful guides so users can solve common problems themselves.
• Stakeholder Communication — Work comfortably with both technical teams (developers, DevOps) and non-technical teams (Legal, Compliance, Marketing). Take business needs and turn them into practical system configurations.
• Dashboards & Projects — Build real-time dashboards for visibility and insight, and take an active role in IT projects from planning through to delivery.
• IT Support — Supporting our 600+ users, ensuring they have the tools and access they need to do their very best work.

A little about you:

• We require someone with a background in IT support. The ideal candidate will be equally comfortable handling general IT support tasks and tackling complex issues, such as deep-diving into a Jira permissions problem.
• 3+ years of hands-on Atlassian administration experience in an enterprise setting.
• Strong knowledge of the Atlassian app ecosystem, with a genuine interest in growing your expertise.
• Comfortable working with JQL (Jira Query Language).
• Excellent communication skills—you listen well, adapt your tone to your audience, and explain technical things clearly.
• A logical, methodical approach to troubleshooting and problem-solving.

Nice to Have

• Atlassian certifications: ACP-100 (Jira Admin) or ACP-600 (Project Administration).
• Experience with eazyBI and Jira Assets.
• Experience with Okta, Jamf, and Google Workspace.
• A background in a regulated industry where security and audit trails matter.

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Enjoy an Annual Inspiration Day in addition to your annual leave, which increases with your length of service, plus the option to buy or sell up to five days of leave.
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• A collaborative, friendly work community, with regular social events and classes hosted by our Lunauts
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statusAbout the Role

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist.

As a Support Specialist, you will primarily provide telephone-based support to live Affiliates and Merchants across a range of NMI products, with opportunities to also assist via email and online ticketing as needed, while ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST).

Attendance within the Cape Town office for US working hours is required for this role. 

What will I be doing?

• Onboarding new and existing customer accounts
• Training customers on our onboarding & reporting tools
• Supporting internal colleagues with general queries relating to our products
• Updating/creating knowledge garden content (our external help desk portal with information for customers)
• Updating/creating internal documentation
• Working with acquirers/other teams to ensure customer solutions are compliant
• Providing general support for customers using our products/services
• Internal projects to help improve the customer experience
• Building out internal training programs

Equal Opportunity

NMI is committed to inclusion and diversity and belonging. As an equal opportunity employer we encourage applicants from all backgrounds.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

You will serve as a critical operational pillar for the Creator Solutions team, focusing on the tactical execution that enables the growth of our clients' Creator and Affiliate Programs. You will support the Leads and Managers in executing strategies for creator recruitment, relationship management, and partner outreach, ensuring a high-quality, vibrant, and profitable partner network.

What You'll Do:

• Adventageous: Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Candidates must mention this completion in their cover letter.
• Bachelor's Degree
• 2+ years of professional experience contributing to the Affiliate Marketing, Creator Marketing, or Community Management space.
• Basic foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
• Familiarity with the essential components of the creator lifecycle, including casting, negotiating, contracting, content fulfillment, draft approvals, and reporting.
• Strong written and verbal communication skills with the ability to manage creator and client correspondence effectively.
• A relationship-driven approach and the ability to work collaboratively across diverse work styles.
• Strong passion for and knowledge of social media platforms and the ability to stay current on trends.
• Proven ability to work independently, manage multiple priorities, and meet tight deadlines.
• Strong organizational and problem-solving skills.
• Demonstrate a growth mindset and a willingness to continuously learn and improve.
• Basic proficiency in Google Slides, Google Sheets & Excel.

What You Have:

1. Campaign Operations & Fulfillment

• Supports the full campaign execution cycle, from initial casting through final reporting.
• Organizes all external and internal documents for efficient campaign rollout.
• Assists in creating creator campaign briefs based on brand guidelines and FTC compliance standards.
• Collects and reviews creator content to ensure it meets the brief requirements and is free of spelling or grammar errors.
• Communicates all necessary content edits with creators and verifies that live content reflects final approvals.
• Help build wrap report shells and input campaign performance and content data.

1. Creator Relations & Recruitment Support

• Communicates with creators in partnership with Leads and Managers, handling monitoring messages, day-to-day questions, facilitating product shipment, and managing content collection.
• Assists in casting and recruiting creators for campaigns or programs based on client criteria.
• Sources and vets qualified creators for each campaign or program, providing data-driven recommendations on criteria such as follower count, location, niche, and audience demographics.
• Reviews campaign or program applicants to ensure they are high-quality and qualified for the program.

1. Program Strategy & Growth Support

• Supports the development and implementation of performance-led strategies used to attract high-value creators.
• Assists with strategizing content creation and casting to ensure campaigns and programs are on trend and relevant to the current social media landscape.
• Supports the design and execution of incentive programs, including flat fees, performance-based rewards, and exclusive offers.
• Provides excellent customer service and expertise to ensure both the clients and creators are satisfied and impressed with our services.

1. Team Collaboration

• Joins client kick-off calls, meticulously noting action items, recap notes and documenting questions.
• Collaborates closely with domestic and global internal teams (community support, sales, product, marketing, and client success) to ensure seamless execution.

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#Li-Hybrid_CapeTown

Job summary

We are seeking a Trust Assurance Specialist to join the Trust Office team at DigiCert. This role is responsible for owning defined compliance and assurance areas, including audit execution, control management, and regulatory alignment.

The successful candidate will have a minimum of 5 years of experience in compliance, risk management, or audit, with the ability to independently manage audit and control activities and engage stakeholders across the organization.

This role reports to the Head of Compliance and works closely with cross-functional teams across Security, IT, Legal, and Operations.

What you will do

Audit & Assurance Support

• Own and manage assigned external (e.g., SOC 2, WebTrust) and customer audits
• Plan audit activities, coordinate stakeholders, and ensure timely delivery of evidence
• Track, manage, and drive remediation of audit findings

Regulatory Compliance

• Ensure ongoing compliance within assigned frameworks (e.g., WebTrust for CAs, SOC 2, ISO 27001, NIST)
• Interpret regulatory requirements and ensure controls align with both regulatory expectations and internal policy frameworks 

Control Management

• Design, document, and evaluate controls to ensure effectiveness and compliance
• Perform and oversee control testing within assigned areas
• Identify control gaps and drive remediation efforts

Risk & Governance Support

• Provide input into risk assessments and support broader risk management activities.
• Assist in maintaining compliance documentation and reporting.

Stakeholder Collaboration

• Partner with internal teams (Security, IT, Legal, HR, Operations) to support compliance initiatives.
• Act as a point of contact for audit-related queries within assigned areas.

Continuous Improvement

• Stay informed on relevant regulatory and industry developments.
• Identify opportunities to improve compliance processes, tools, and reporting.

General

• Support a culture of compliance and security awareness across the organization.
• Perform other related duties as assigned.

What you will have

• Bachelor’s degree in Law, Compliance, Information Security, Computer Science, or a related field
• Minimum 5 years of experience in compliance, risk management, audit, or related roles
• Experience managing audits and working with frameworks such as SOC 2, ISO 27001, WebTrust, or NIST
• Experience in control design, documentation, and testing
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities

Nice to have

• Exposure to PKI, cybersecurity, or cloud environments
• Progress toward or attainment of certifications such as CISA, CISM, CRISC, or CISSP

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don’t do memecoins.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

Luno is a market leading crypto exchange on a mission to put the power of crypto into everyone’s hands. You will report to Louis van Wyk in the Treasury team, based in Cape Town. This is an amazing opportunity to join a talented and collaborative Finance function. 

The role in a nutshell:

• You will form part of our Treasury team, supporting all cash and liquidity related needs powering Luno’s business. 
• You’ll work closely with our financial planning & analysis, and finance reporting and control teams across our broader Finance function, as well as collaborating with our Engineering, Product and Operations teams across the business.
• You'll take ownership of group wide treasury operations, bringing structure, rigour and strategic thinking to a fast-moving, high-growth environment.

Your mission will be:

• Develop and Oversee Cryptocurrency P&L Liquidation Strategy:
• Lead the development and execution of strategies for liquidating cryptocurrency positions to optimise profit and mitigate risk.
• Manage foreign exchange and cryptocurrency exposure, ensuring alignment with overall financial objectives.
• Funding and Liquidity Management:
• Forecast and manage fiat and cryptocurrency liquidity needs across various platforms and venues.
• Implement strategies to optimise funding efficiency and minimise liquidity risk.
• Process Automation and Support:
• Drive automation of key treasury processes supporting our various products
• Collaborate with product and engineering teams to actively support new product launches and enhancements.
• Relationship Management and Expansion:
• Liaise with existing and new bank and payment providers to ensure smooth operations.
• Support business expansion into new countries by establishing relationships with relevant financial partners.
• Compliance and Regulatory Oversight:
• Oversee annual KYC refreshers for existing banking and liquidity partners.
• Lead the onboarding process for new partners while ensuring compliance with regulatory requirements.
• Create, update and or monitor Treasury operational policies; establish and manage compliance and controls for Treasury operations and support internal and external audit requirements.
• Nice to have: VASP/crypto regulatory compliance exposure (e.g., MiCA, FSCA, or equivalent)
• Financial Analysis and Reporting:
• Prepare financial analysis and calculations for licensing requirements across all regions.
• Distribute performance metrics to relevant stakeholders and provide insights for decision-making.
• Cryptocurrency Custody and Compliance:
• Oversee operations with third-party crypto custody providers and ensure compliance with regulatory requirements in various markets.
• System Maintenance:
• Maintain the Treasury management system used for fiat and crypto reporting, ensuring accuracy and reliability.

What you'll bring:

• Bachelor’s in Business Administration, Accounting, Finance, Economics or related discipline. Advanced degree in a related area preferred (CA(SA) or CIMA/CGMA preferred)
• 4-5 years of work experience within a Finance or Treasury function
• Experience with on-chain treasury operations and/or crypto custody frameworks
• Familiarity with exchange/liquidity provider liquidity and settlement flows
• Ability to interact, influence and build relationships at all levels of seniority and across all functions within an organisation.
• Must be a self-starter, a strong team player, have attention to detail, take ownership of initiatives, possess strong prioritisation and organisation skills and be able to work in a fast-paced environment while handling multiple projects simultaneously.
• Comfortable operating with ambiguity and driving process improvement in a scaling organisation, a strong sense of responsibility and a very high level of integrity
• Must have highly effective verbal, written, and presentation skills to articulate ideas and plans clearly, accurately, and effectively with all levels of internal and external audiences
• Confidence in a Hybrid Working Environment
• Friendly, transparent, articulate and driven to succeed
• Efficient in Microsoft Excel and/or Google Sheets and other Microsoft/G-Suite products.
• Nice to have: Previous experience building out and or using treasury management software

Life at Luno:

• Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Improve body and mind, with excellent private medical insurance.
• Access to Learnably and our additional learning platforms for your personal and professional development.
• Generous maternity / paternity and even paw-ternity for your furry friend.
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! Plus the option to buy and sell leave. 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
• Free lunch and snacks.
• 0 fees* with Luno from the day you start.

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job summary

We are seeking a Risk Manager to join the Trust Office team at DigiCert. This role is responsible for driving the continued development and operation of DigiCert’s risk management program by implementing consistent risk processes, facilitating risk assessments, and supporting effective oversight of operational and technology risks.

The Risk Manager will work closely with cross-functional stakeholders to identify, assess, and manage risk across the organization. The role will also support DigiCert’s Third-Party Risk Management (TPRM) program and contribute to risk reporting and governance activities.

This position reports to the Head of Compliance & Risk and will manage a small team of risk analysts supporting risk management and third-party risk activities.

What you will do

• Support the ongoing development and maturity of DigiCert’s risk management program and associated processes.
• Facilitate risk identification and assessment activities across business and technology functions.
• Maintain and update the centralized risk register, ensuring risks are clearly documented, prioritized, and assigned to accountable owners.
• Work with business leaders to evaluate risk exposure and support the development of practical mitigation strategies.
• Support internal audits, external audits, and regulatory examinations related to risk management practices.
• Assist with the development of risk reporting and dashboards for senior leadership and governance forums.
• Collaborate with Security, IT, Compliance, Legal, and operational teams to identify and address technology and operational risks.
• Support the integration of acquired entities into DigiCert’s risk management framework.
• Support DigiCert’s Third-Party Risk Management (TPRM) program, including vendor risk assessments and ongoing monitoring activities.
• Assist in improving risk processes, documentation, and governance practices to ensure scalability and consistency.
• Own the quality, consistency, and timeliness of risk assessments and risk data
• Ensure effective execution of risk processes across the organization

What you will have

• Bachelor’s degree in Risk Management, Information Security, Business, Law, or a related field.
• 9+ years of experience in risk management, compliance, governance, or related roles.
• Experience supporting risk management programs in technology-focused or regulated organizations.
• Familiarity with risk management frameworks such as ISO 31000, COSO, or NIST.
• Experience supporting risk assessments, risk registers, and risk reporting.
• Experience supporting Third-Party Risk Management (TPRM) processes is preferred.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across technical and business teams.
• Relevant certifications such as CRISC, CISA, CISSP, or CISM are beneficial.

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

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About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About us:

BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and settle funds in over 30 markets.

We are a diverse team spread across the UK, Europe, South Africa and APAC, with a shared belief that in the next five years all payment flows will interact with crypto, and BVNK will be at the forefront of this shift. We recently raised 40m in series A funding, and we're looking for smart, ambitious people to help us build the next generation of payments.

We're incredibly honored to have made Newsweek's list of the top 100 Global Most Loved Workplaces 2 years running in 2023 and 2024.

We're hiring for a People Operations Coordinator reporting to the Head Of People and Talent. This is an opportunity to join a highly motivated and energetic team that's backed by world class investors, going after a new market. 

If you are an individual who enjoys working in a fast paced energetic environment, solving real world problems,  who is motivated by results and growth then BVNK could be a great fit for you.

About this role in the team:

BVNK is looking for a highly personable, dedicated, and self-motivated People Operations Coordinator to join our People Team. Reporting directly to the Senior People Partner, you will be the organisational powerhouse responsible for the efficient administration of our employee operations and the smooth running of our Cape Town, South Africa office.

This pivotal role sits at the intersection of our People function and the workplace experience. You will manage the administrative foundation of the full employee lifecycle (from onboarding through departure) and serve as the essential hub for office management and facilities coordination. We’re looking for someone with a proactive approach who can support our employee community, strengthen our operational efficiency, and collaborate effectively across multiple internal teams and stakeholders.

As the People Operations Coordinator, you will have a direct impact on the day-to-day health and growth of our employees and the workplace environment as we enter our next phase of expansion. Our ideal candidate is passionate about operational excellence, data integrity, and takes the initiative to continuously improve processes.

Key Areas of Responsibilities:

People Operations 

• Employee Lifecycle Administration: Manage the administrative processes for the employee journey, including accurately tracking and updating our HRIS (Human Resources Information System) and ATS (Applicant Tracking System) for new hires, role changes, and departures.
• Data Integrity & Reporting: Ensure all people data across systems is correctly uploaded and maintained. Generate and distribute routine reports and metrics to support People Team activities.
• Process Efficiency & Automation: Proactively identify areas for operational improvement, with a focus on leveraging system capabilities, automation, and AI tools to streamline administrative processes and eliminate manual effort.
• System Administration: Serve as the primary administrator for the HRIS and ATS platforms, managing user access and acting as the initial point of contact for system-related queries and basic troubleshooting.
• Confidentiality & Compliance: Strictly adhere to protocols for data protection and confidentiality when handling employee information within the HRIS and shared files, ensuring data security at all times.
• First-Line Support: Act as the initial point of contact for employees' routine questions regarding People policies and general administration, escalating complex or confidential queries to the appropriate team member.
• Administrative Documentation: Prepare general employment-related documentation such as standard letters (e.g., confirmation of employment, reference letters) and assist with routine internal communications.

Office Management & Facilities: 

• Facilities Upkeep & Maintenance: Act as the key contact for the general maintenance and smooth operation of the Cape Town office. Quickly address and coordinate solutions for any facility or operational issues.
• Office Stock & Supplies: Oversee the inventory and manage the regular restocking of all essential groceries, office supplies, and equipment to ensure the office is consistently well-equipped for daily operations.
• Vendor & Supplier Coordination: Manage relationships and logistics with key office vendors, including suppliers for office equipment, cleaning services, and catering, ensuring high standards and reliable service delivery.
• Access Management: Coordinate all physical office access requirements, including the management of keys, access cards, and ensuring that all necessary employees and approved visitors have appropriate entry.
• Environment & Wellness Support: Support internal initiatives related to employee wellness and contribute to maintaining a positive, professional, and efficient office environment.

What we need from you:

• Experience Foundation: 1-3 years of direct experience in a People Operations, HR Administration, or Office/Admin Coordinator role, ideally within a fast-paced, scale-up environment.
• Operational Excellence: Demonstrated ability to manage high-volume administrative tasks with exceptional organisational skills and meticulous attention to detail.
• Data Integrity & Security: Unwavering commitment to confidentiality and the ability to strictly manage sensitive employee data according to policy.
• Process Improvement Mindset: Proven track record of identifying inefficiencies and a strong aptitude for utilising technology, automation, or AI features within systems to optimise workflow and increase efficiency.
• HRIS & Data Savvy: Proven experience maintaining data integrity within an HRIS (Human Resources Information System) or similar database platform (e.g., ATS).
• System Proficiency: High proficiency in Google Workspace or Microsoft Office Suite, particularly with spreadsheets for data tracking and reporting.
• Logistics & Coordination: Practical experience managing office facilities, logistics, inventory, and vendor relationships (e.g., cleaning, supplies, maintenance).
• Proactive Problem-Solving: A demonstrable track record of identifying inefficiencies and proposing solutions to improve and streamline administrative processes.
• Service & Communication: A proactive, customer-service mindset when engaging with employees, vendors, and internal stakeholders. Excellent verbal and written communication skills.

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

takealot.com, a leading South African online retailer, is looking for a highly talented Loss Prevention Lead to join our Supply Chain Team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Loss Prevention Lead - To ensure Security Service provider compliance, audits and checks, and to conduct internal investigations of losses, damages QC checks.

This position reports to the Risk and Security Manager.

Your responsibilities will include:

• Inventory Management: Monitor inventory levels and discrepancies to identify potential shrinkage issues.
• Implement control measures to reduce losses due to theft, misplacement, or inaccuracies.
• Loss Prevention: Develop and implement loss prevention strategies and policies to mitigate theft, pilferage, and unauthorized access.
• Monitor security systems, including surveillance cameras and access control systems, to deter and detect suspicious activities.
• Risk Assessment: Identify potential operational risks that could lead to losses. Training and Education:
• Provide training to DC staff on loss prevention strategies. Raise awareness about security and safety best practices, encouraging a culture of vigilance and responsibility.
• Continuous Improvement: Regularly review loss prevention and safety protocols, recommending enhancements to keep up with evolving risks.
• Engage in continuous learning to stay updated on industry best practices and emerging trends in loss control.
• Incident Management: Lead investigations into loss incidents, compiling evidence and conducting interviews as necessary.
• Escalate all findings to the Risk Manager for final guidance and action.
• Documentation and Record Keeping: Maintain accurate and detailed records of all loss prevention activities, incidents, and preventive measures taken. Ensure proper documentation for legal and compliance purposes

Qualifications:

• Bachelor's Degree or Advanced Diplomas
• Relevant Diploma, Degree or prepared to achieve such in agreed time frame
• 3-5 Year Experience in a Warehouse Environment
• Advanced communication skills
• Strong analytical problem solving skills
• Experience of working with technology and systems used for surveillance, access control, and data analysis
• Advanced skills in the most common MS Office applications

Attributes required:

• Strong analytical and problem-solving skills to assess risks, analyze data, and develop effective loss prevention strategies.
• Excellent communication and interpersonal skills to collaborate with various stakeholders and communicate safety and security policies effectively.
• Attention to detail for conducting thorough investigations, compiling evidence, and maintaining accurate records.
• Leadership and organizational skills to oversee loss prevention initiatives and manage emergency response procedures.
• Familiarity with technology and systems used for surveillance, access control, and data analysis.
• Ability to remain calm and make sound decisions under pressure
• Proficiency in using standard office software (e.g., Microsoft Office) and any relevant security or safety management software.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

takealot.com, a leading South African online retailer, is looking for a highly talented Loss Prevention Lead to join our Supply Chain Team in Cape Town. 

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Loss Prevention Lead - To ensure Security Service provider compliance, audits and checks, and to conduct internal investigations of losses, damages QC checks.

This position reports to the Risk and Security Manager.

Your responsibilities will include:

• Inventory Management: Monitor inventory levels and discrepancies to identify potential shrinkage issues.
• Implement control measures to reduce losses due to theft, misplacement, or inaccuracies.
• Loss Prevention: Develop and implement loss prevention strategies and policies to mitigate theft, pilferage, and unauthorized access.
• Monitor security systems, including surveillance cameras and access control systems, to deter and detect suspicious activities.
• Risk Assessment: Identify potential operational risks that could lead to losses. Training and Education:
• Provide training to DC staff on loss prevention strategies. Raise awareness about security and safety best practices, encouraging a culture of vigilance and responsibility.
• Continuous Improvement: Regularly review loss prevention and safety protocols, recommending enhancements to keep up with evolving risks.
• Engage in continuous learning to stay updated on industry best practices and emerging trends in loss control.
• Incident Management: Lead investigations into loss incidents, compiling evidence and conducting interviews as necessary.
• Escalate all findings to the Risk Manager for final guidance and action.
• Documentation and Record Keeping: Maintain accurate and detailed records of all loss prevention activities, incidents, and preventive measures taken. Ensure proper documentation for legal and compliance purposes

Qualifications:

• Bachelor's Degree or Advanced Diplomas
• Relevant Diploma, Degree or prepared to achieve such in agreed time frame
• 3-5 Year Experience in a Warehouse Environment
• Advanced communication skills
• Strong analytical problem solving skills
• Experience of working with technology and systems used for surveillance, access control, and data analysis
• Advanced skills in the most common MS Office applications

Attributes required:

• Strong analytical and problem-solving skills to assess risks, analyze data, and develop effective loss prevention strategies.
• Excellent communication and interpersonal skills to collaborate with various stakeholders and communicate safety and security policies effectively.
• Attention to detail for conducting thorough investigations, compiling evidence, and maintaining accurate records.
• Leadership and organizational skills to oversee loss prevention initiatives and manage emergency response procedures.
• Familiarity with technology and systems used for surveillance, access control, and data analysis.
• Ability to remain calm and make sound decisions under pressure
• Proficiency in using standard office software (e.g., Microsoft Office) and any relevant security or safety management software.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

You will form part of the Onboarding Operations team based in Cape Town and Kuala Lumpur, reporting to the Head of Onboarding Strategy and Customer Due Diligence Operations. Your role as a Business Optimisation Analyst (Data) will be to use your knowledge of data analysis and data processing to inform key business decisions in the Onboarding Operations team and other business areas. You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Compliance and Data teams, servicing the business on an international level together with the teams from South East Asia, Africa and Europe. You will be responsible for creating dashboards, extracting data, writing reports, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

Your mission will be:

• Interpret trends and patterns in data and present findings and actionable insights to senior leaders of the business
• Collaborate with data engineers to design and build any pipelines/data models needed to support analytical and reporting needs
• Structure large data sets to find usable information
• Design metrics to help assess how the onboarding teams and broader business are performing on a day-to-day basis
• Report regularly on business and team performance
• Work closely with the relevant business stakeholders to understand their data needs
• Collaborate with teams to determine, collect and analyse required data to address business needs while ensuring it is of the highest quality, reliable and trusted
• Build visually compelling dashboards that communicate insights to stakeholders (often non-technical) to allow data-informed decision making
• Use data-driven analysis to identify opportunities for improvement and automation in onboarding operations processes
• Review delivery of providers against Service Level Agreements and support negotiations from a data perspective

The ideal candidate will have:

• A qualification in Data Analysis or similar quantitative fields.
• A minimum of 1 year of experience in the data or business optimisation space
• Intermediate skills in SQL, Python and experience working with data pipelines.
• Experience working with business intelligence platforms such as Looker, Tableau, DataBricks, PowerBI or similar
• Familiar with data governance principles and best practices
• Passionate about data analytics and related disciplines
• Friendly, transparent, articulate and driven to succeed.
• Experience in a customer service / customer onboarding / KYC environment is advantageous
• Ability to lead change through entrepreneurial thinking, a strong sense of responsibility and a very high level of integrity
• Adaptable, capable and intellectually curious and have the persistence to find answers to difficult questions in fast-paced and environments
• Ability to formulate business cases, document investigation work, and contribute to technical design documents
• Ability to take ownership of own work and successfully deliver high quality projects with obscure and incomplete requirements
• Strong interpersonal and communication skills and ability to explain data concepts to non-experts in a clear, and structured manner
• Experience working with cross-functional teams using data to influence strategy, roadmaps and drive data-informed decisions
• Internet access at home and the ability to work remotely (Luno will provide successful candidates with suitable equipment to set them up for success)

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• Free lunch and snacks
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are seeking a Credit Control & Expenses Assistant to join the Finance team within our Cape Town Central Operations division.  

WHO WE ARE 

S-RM is a risk consulting firm that works with leading businesses, governments and private clients worldwide. We help our clients manage a range of operational, regulatory and reputational risks, from money laundering and bribery to security, political instability and cyber crime. We are distinguished by the quality of our people and an unrivalled focus on innovation and service. 

The Role 

Credit Control - Working with the Credit control manager to monitor the sales ledger to ensure timely collection of outstanding debts 

• Chase overdue invoices via email and telephone in a professional and courteous manner 

• Allocate client payments accurately and resolve payment discrepancies 

• Reconcile client accounts and investigate queries 

• Maintain accurate records of client communications 

• Support credit risk assessments and escalation of overdue accounts where necessary 

• Partnering with Business Unit coordinators and assisting in their invoice processes 

Expenses and credit cards- Working with the Global office manager -  to monitor credit cards and expenses  

• Resolve queries with employees regarding expense submissions making sure expense claims are in line with company policy 

• Check receipts, VAT treatment, and approvals for accuracy and compliance 

• Post expenses into the accounting system and assist with expense reporting 

• Support improvements to expense processes and controls 

• Maintain accurate records of employee communication 

Finance Support 

• Cover for finance assistant 

• Assist with month-end close activities, including reconciliations 

• Support audits by providing documentation and explanations when required 

• Provide ad-hoc support to the wider Finance team as needed 

WHAT WE’RE LOOKING FOR 

The qualifications and experience required to perform this role successfully are: 

• Proven experience in a similar role 

• Strong numerical skills and attention to detail 

• Confident communication skills, particularly when chasing payments 

• Good working knowledge of Excel and Salesforce 

• Ability to manage multiple tasks and meet deadlines 

• Proficiency in English and in MS Office. 

• Customer service orientation and negotiation skills.  

• High degree of accuracy and attention to detail  

The role will be based in our Cape Town office. All candidates must have permission to work in South Africa by the start of their employment. 

OUR BENEFITS 

We offer thoughtful, balanced rewards and support to help our people do their best work and live their lives outside it, including:  

• 23 days holiday per year in addition to bank holidays (+1 day for every day of service up to a maximum of 28 days); 

• Matching pension contribution up to 7% (up to a maximum of 14% combined), and financial education; 

• Hybrid working and flexible working hours 

Parental Support: 

• Fertility treatment leave – 5 days of leave per cycle of treatment per year; 

• Maternity leave – 26 weeks of full pay followed by 13 weeks of half pay; 

• Paternity leave – 6 weeks of full pay. 

Various Health and Medical Benefits including:  

• Medical Aid and Gap Cover Policy (taxable benefit) for you and your family; 

• Free access to the world-famous mindfulness app Headspace; 

• EAP programme for you and your immediate family. 

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The L1 Associate Security Analyst is the first line of defence in our Security Operations Center (SOC). You will be responsible for the continuous monitoring of our digital environment, identifying potential threats, and performing initial triage. This role is perfect for a disciplined, high-energy individual who is eager to dive into the "Blue Team" side of operations while maintaining a healthy curiosity for "Red Team" tactics.

What You'll Do:

• Monitor & Triage: Actively monitor SIEM alerts and AV/EDR consoles to identify and escalate suspicious activity.
• Email Defense: Analyze reported phishing attempts and manage Email Security gateways to neutralize inbound threats.
• Cloud Support: Assist in monitoring workloads within Google Cloud (GCP) and AWS to ensure compliance with security baselines.
• AI Integration: Utilize AI-driven security tools to summarize alerts and automate repetitive documentation tasks.
• Workstation Management: Perform basic security audits and configuration checks within Google Workspace.

What You Bring:

• Experience: 0–2 years in cybersecurity or IT; a strong personal portfolio or lab environment is a plus.
• Technical Knowledge: Foundational understanding of the SDLC and how security fits into the development pipeline.
• Tools: Exposure to any major SIEM or EDR platform.
• Soft Skills: Highly motivated and disciplined; able to follow complex playbooks while working independently during quiet shifts.
• Interest: A demonstrated passion for either Red or Blue teaming.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Job summary

As Associate Corporate Counsel (Commercial Legal) you will be a member of our commercial legal team and be responsible for structuring, drafting, and negotiating complicated technology, distribution, licensing, and other commercial agreements, and provide legal support to the sales team and, where required, support the product, engineering and marketing teams in connection with product development and product-led initiatives. Some travel may be required.

This role has a shift differential of 5am to 2pm SAST to cover APAC regional support

What you will do

• Draft and negotiate technology agreements, including software as a service (SaaS) agreements and software license agreements
• Work with our channel partnership team to negotiate and document partner/distribution relationships
• Negotiate ancillary agreements, such as NDAs, privacy agreements, and security agreements
• Review and revise various form agreements
• Ensure contractual compliance with industry standards and technical product requirements
• Support, build positive relationships with, and provide legal guidance to internal business teams
• Work collaboratively to identify and implement process improvements and support updates to internal playbooks and templates
• Manage and meet internal SLAs and help juggle priorities in a fast-moving environment
• Own specific legal projects and develop subject matter expertise regarding legal issues faced by the customer contracts team and internal business partners
• Assist with the review and negotiation of procurement/vendor contracts with our suppliers

What you will have

• LLB degree or similar
• Admitted legal practitioner (and in good standing) in the Republic of South Africa
• 1+ years relevant post admission experience
• Experience with contract negotiation, interpretation, and administration
• Excellent business acumen, well-developed, pragmatic problem-solving abilities, and high emotional intelligence
• Strong work ethic, a “hands on” mentality, accountability, and the ability to work in a fast-paced, ever-evolving business environment while juggling and prioritizing multiple projects at the same time
• Ethical, adaptable, flexible, and comfortable with uncertainty and ambiguity
• Desire to take on greater responsibility as experience is gained and skills are further developed
• Keen diplomatic instincts and customer service mentality
• Ability to work independently, employ good judgment, act with integrity, take ownership, and seek advice when necessary 

Nice to have

• Experience working in-house for a tech company
• Knowledge or experience in data security and privacy
• Knowledge of or experience with digital certificate industry

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance

#LI-KK1

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Planning: 

• Assist in planning and executing comprehensive digital media strategies across various channels to meet client objectives. 
• Forecast and implement ad serving and brand safety to ensure effective campaign performance and protecting brand reputation. 
• Collaborate with internal teams (e.g., creative, analytics, client service) to ensure seamless campaign execution and alignment. 

  Compliance & Performance Analysis: 

• Analyze performance data, track campaign metrics, and offer data-driven recommendations for continuous optimization. 
• Continuously monitor campaign performance against KPIs, identify areas for improvement, and implement optimization strategies to maximize ROI. 
• Develop and deliver comprehensive campaign performance reports and use historical data and competitive research to identify insights and optimizations. 

  Budget & Implementation Management: 

• Monitor and manage budgets, ensuring proper allocation and tracking with media vendors. 
• Collaborate with the buying team to guarantee zero-error execution and handle budget adjustments as needed. 
• Oversee invoicing and reconciliation to maintain financial accuracy. 
• Ensure accurate reconciliation, invoicing/billing, and mapping data to our internal media campaign management platform. 

The Ideal Candidate  

• Minimum 3 years’ work experience in a planning role. 
• Experience working at a Media Agency preferable. 
• Knowledge along with a passion for digital. 
• Intermediate MS Office skills including Excel and PowerPoint 
• Experience in developing and implementing analysis and reporting strategies 
• Project management; ability to manage multiple projects across critical yet often fluctuating deadlines 
• Experience with new / emerging media, a plus 
• Result-oriented with strong communication and analytical skills. 
• Ability to work within a fast-paced deadline driven environment. 
• Analytical and problem-solving skills. 
• Strong understanding of the media landscape. 
• Understands business principles and good practice. 

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement.

We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

About the role:

BVNK is establishing a centralised Response Management Office (RMO) to transform how RFIs (Request for Information), RFPs (Request for Proposal), and DDQ (Due Diligence Questionnaire) activity is managed across the business.

This is a unique opportunity to join a newly created function at its formative stage and play a hands-on role in shaping how it operates, scales, and delivers impact across BVNK. You won’t just execute processes - you’ll help define, refine, and elevate them to the standard of excellence required to win strategic enterprise clients.

The goal: find broken things and fix them. That includes processes that shouldn’t exist, decisions that haven’t been revisited (but should have been), and tools that are slowing everyone down.

As a Response Management Analyst, you will help build and scale the operating system that drives operational excellence across RFx, DDQs, and commercial processes. Previous experience in a similar role is a plus - but not required. We are looking for someone who is hungry to learn, eager to grow in a fast-paced environment, passionate about AI and automation, highly detail-oriented, an out-of-the-box thinker, and excited to create something new with high impact.

Key areas of responsibility:

RFx & DDQ Response Management

• Support end-to-end management of RFPs, RFIs, DDQs, and client diligence processes
• Build structured project plans with clear timelines and accountability
• Ensure consistent messaging, formatting, and quality control
• Track SLAs and ensure on-time submissions

Knowledge & Content Management

• Leverage tools such as Loopio to manage and optimise response workflows
• Maintain and enhance the central response knowledge libraries
• Identify content gaps and drive structured refresh cycles
• Standardise high-frequency responses into high-quality, reusable modules
• Develop and maintain self-service diligence packs to streamline routine requests and improve turnaround times

AI & Automation Enablement

• Collaborate on building AI-powered workflows to accelerate response delivery
• Help design scalable automation frameworks for intake, routing, and content generation
• Continuously identify opportunities to reduce manual effort and improve efficiency

Process Engineering & Continuous Improvement

• Support the design, implementation, and ongoing maintenance of SOPs, intake workflows, governance frameworks, and related resources
• Refine processes based on feedback and performance data
• Contribute to building dashboards and tracking systems to measure efficiency, quality, and outcome-based metrics
• Drive consistency, operational rigor, and accountability across the response management function

Cross-Functional Stakeholder Engagement

• Build strong, trusted relationships across key business functions, including Commercial, Product, Legal, Compliance, and Operations
• Coordinate and collaborate effectively with internal contributors, providing clear guidance and setting expectations
• Communicate proactively and manage competing priorities to ensure timely and high-quality outcomes

What we are looking for:

Core Traits

• Hungry to learn and grow in a high-impact function
• Passion for AI, automation, and process optimisation
• Exceptional attention to detail and accuracy
• Highly organised and process-driven
• Comfortable managing multiple projects and collaborating with cross-functional stakeholders
• Proactive and works with urgency, ownership, and accountability
• Strong investigative mindset, able to gather, analyse, and synthesise complex information effectively
• Thrives in fast-paced, evolving environments, comfortable taking initiative, and adept at building the ship as you sail

Nice to Have

• Exposure to RFPs, RFIs, DDQs, security questionnaires, or proposal management
• Experience in fintech, payments, digital assets, banking, or other regulated environments
• Familiarity with knowledge management tools (e.g., Loopio or similar)
• Background in roles requiring structured research, due diligence, or information analysis

Skills

• Strong written communication and structured thinking
• Project coordination and organisational skills
• Analytical mindset with the ability to identify patterns, gaps, and inefficiencies

What you can expect from us:

• Fair and competitive salary at every stage of your growth
• Meaningful ownership in the business through our employee option scheme
• Flexible working hours, with hybrid working at its heart
• A culture built on passionate, growth-minded people
• A flexible approach to holiday
• Opportunities to travel to our offices around the world
• An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team. 

About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. 

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

About the team:

The Platform SRE team at Luno owns the full infrastructure stack - from Kubernetes and AWS through to CI/CD, observability, networking, and developer tooling. We work with high autonomy, balancing business initiatives, platform improvements, and the reliability work that keeps a global financial platform running. We build for the future and enable developers to deliver now. We are spread across the world and operate in a remote-first environment, where collaboration and communication is crucial day-to-day. 

The role in a nutshell:

As a Staff SRE at Luno, you are providing technical expertise and oversight for reliability and scalability across our cloud estate. Joining a high-impact team, you will help shape the future of our platform while partnering with teams throughout the engineering organisation to scale reliability and accelerate delivery.

You’ll help manage multi-region Kubernetes and AWS at scale within a regulated financial environment - where uptime is critical. Beyond solving complex problems, you’ll define the technical roadmap, prioritize high-impact initiatives, and lead their execution.

Your mission will be:

• Owning and driving large-scale platform initiatives from problem definition through to delivery - setting technical direction, aligning stakeholders, and seeing projects through
• Shaping how the Platform team builds and operates: from architectural standards to how we respond when things go wrong.
• Building and scaling infrastructure and CI/CD processes on the Luno platform by applying and enforcing Infrastructure as Code.
• Apply security first principles when building - ensuring compliance with various security and legal audits that we apply for and encounter in the crypto industry.
• Contributing to the team's long-term roadmap while staying hands-on - this is a role that requires both strategic thinking and the ability to go deep.
• Increasing AI adoption throughout the Platform team and engineering as whole, identifying opportunities to improve how we work and increase efficiency. 

A little about you:

• You're energised by hard infrastructure problems and take pride in solving them properly, not just quickly
• You’re comfortable influencing team decisions without direct ownership, using data, clear reasoning and pragmatic choices.
• You're comfortable with ambiguity and are able to bring structure to it through research and requirements.
• You communicate clearly and directly with both technical and non-technical stakeholders - recognizing that written context is just as important as the work itself. 
• You’re curious by nature and motivated to keep learning as tools, techniques and the platform landscape evolves.
• You have an active interest in AI tooling and emergent technologies.

The ideal Lunaut will have:

• Deep, hands-on experience in a Site Reliability, Platform, DevOps, or Infrastructure engineering role.
• Strong AWS knowledge, with experience architecting and operating multi-account, multi-region environments.
• Production-grade Kubernetes experience: building, running and scaling clusters with strict uptime requirements. 
• Extensive experience with observability and monitoring tooling to support live services. 
• Experience partnering with cross-functional teams to scope, design and implement business-lead projects.
• Demonstrable experience in managing large infrastructure projects using Terraform
• Experience leveraging AI tools to increase team productivity - from infrastructure automation, to improving operational workflows. 

Life at Luno:

• Remote but reachable work policy gives you the freedom to choose between working from home or the office.
• Plus the option to buy and sell up to 5 days leave
• Improve body and mind, with excellent private medical insurance
• Access to Learnably and our additional learning platforms for your personal and professional development
• 6 months primary care-giver leave
• Paw-ternity leave for your furry friend
• Annual Inspiration Day in addition to your annual leave which increases based on your length of service! 
• A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
• 0 fees up to a certain amount with Luno from the day you start.*

*Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.