Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.  

More about this Ozow fantastic position 

In this role, you’ll partner with several of our core business teams to translate complex ideas into structured, actionable plans. You’ll ensure projects are clearly scoped, broken down into well-defined tasks, and delivered on time, within budget, and to a quality standard that raises the bar across the business.

As a Project Manager, you’ll be the connective tissue between key business stakeholders and the teams executing the work. You’ll also play a critical role in bridging operational needs with product and technical priorities — creating a smooth, structured, and proactive communication flow across departments.

Your role and responsibilities

Project Planning & Scoping

• Break down complex business problems and ideas into clear project scopes, deliverables, timelines, and success measures.
• Conduct structured analysis to inform project assumptions, risks, and dependencies.
• Facilitate scoping sessions with stakeholders to ensure alignment on objectives and expected outcomes.
• Build detailed project plans that balance strategic intent with operational practicality.

Execution & Delivery Management

• Own the end-to-end delivery of multiple cross-functional projects, ensuring they land on time, within budget, and to the highest quality standards.
• Track progress against key milestones, proactively identifying slippage, bottlenecks, or risks.
• Drive disciplined follow-through on priorities and commitments, ensuring all actions are completed and communicated.
• Maintain a high-quality audit trail of decisions, updates, and changes to ensure clarity and accountability.

Stakeholder Management & Communication

• Serve as the central coordination point between business leaders, product teams, technical teams, and other delivery units.
• Ensure all stakeholders receive timely, concise, and accurate updates on project status, risks, and next steps.
• Facilitate cross-functional collaboration, helping teams stay aligned on the bigger picture while managing the detail.
• Navigate competing priorities and constraints with strong communication, diplomacy, and judgment.

Risk, Issue & Change Management

• Identify risks early using structured analysis and data-driven assessment.
• Develop mitigation strategies and escalate critical issues with recommended actions.
• Manage change control processes, ensuring all scope or timeline adjustments are understood, documented, and approved.
• Anticipate downstream impacts of decisions and keep teams aligned as variables shift.

Process Development & Continuous Improvement

• Establish project management standards, templates, and operational rhythms for a growing PM function.
• Create structured frameworks for planning, monitoring, reporting, and closing projects.
• Analyse delivery patterns to identify inefficiencies, process gaps, or improvement opportunities.
• Embed strong attention to detail and high-quality execution as part of Ozow’s delivery culture.

Problem Solving & Critical Thinking

• Apply structured problem-solving methodologies to unpack issues, root causes, or delivery challenges.
• Assess options using data, constraints, risk trade-offs, and strategic priorities.
• Recommend clear, practical solutions and ensure successful implementation.
• Use analytical insights to guide decision-making and drive continuous improvement.

Technical Alignment & Collaboration

• Work closely with development teams, Scrum Masters, and product managers to ensure technical feasibility and alignment.
• Translate business needs into clear technical requirements and testable outcomes.
• Support backlog refinement, sprint planning, and release coordination where applicable.
• Help bridge the gap between operational goals and technical realities to ensure cohesive execution.

Strategic Insight & Forward Planning

• Connect project outcomes to broader business goals, ensuring alignment with Ozow’s strategic priorities.
• Monitor trends, risks, and emerging opportunities to inform proactive planning.
• Support leadership with structured insights and data-driven recommendations.
• Bring a big-picture view that elevates operational planning and long-term decision-making.

You are an ideal candidate if you have

• 4-6 years’ experience as a Project Manager in a Technology or FinTech environment
• Bachelor’s degree in a relevant field
• A qualification in Project Management (PMP, Prince2, Agile Scrum/Kanban) is advantageous
• Experience working closely with technical/development teams and Scrum Masters

Meet Ozow 

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.   

More about this Ozow fantastic position  

As Product Operations Manager, your job is to help Ozow run Product with more clarity, better visibility, and stronger launch discipline. 

You will work with the Head of Product and Product leaders to improve how Product plans, reviews, communicates, and launches across the company. You will help establish clearer portfolio visibility, better dependency tracking, more consistent product artifacts, and a more reliable operating cadence. 

You will not own product strategy or make roadmap decisions on behalf of Product Managers. Your role is to create the scaffolding that helps the right decisions happen with more clarity, consistency, and confidence. That distinction is central to the Product Ops model you have already defined.     

Your role and responsibilities 

Leadership & Operating Enablement  

• Act as a high‑agency operating partner to the Head of Product, helping establish and maintain a strong product operating rhythm 
• Enable Product Managers to focus on judgment and outcomes by reducing operational friction and ambiguity 
• Influence without authority, working cross‑functionally with Engineering, Design, Commercial, Risk, Compliance, Client Success, and Operations 

Planning & Portfolio Visibility  

• Support quarterly and 6–8 week product planning cycles across multiple product domains 
• Maintain a clear and trusted view of portfolio status, priorities, dependencies, risks, and key trade‑offs 
• Improve the quality, structure, and decision‑usefulness of product reviews and operating forums 

Execution & Launch Readiness  

• Coordinate launch readiness across Product, Engineering, Commercial, Risk, Compliance, and Operations 
• Ensure launches are well‑prepared, documented, and aligned with risk, regulatory, and operational requirements 
• Improve dependency tracking, escalation pathways, and cross‑team communication 

Systems & Standard Governance  

• Improve consistency and quality of product artifacts including PRDs, strategy docs, review packs, and launch briefs 
• Define, maintain, and evolve product workflows across tools such as Jira, Linear, Notion, Confluence, or equivalent 
• Maintain KPI definitions, reporting views, and decision logs used by Product and leadership 
• Improve meeting hygiene, documentation standards, and operating discipline across the product organisation 

Tool Utilisation & Change Management  

• Design and implement lightweight systems, templates, and processes that improve clarity without adding bureaucracy 
• Identify recurring points of friction in how Product operates and solve them through better tooling, workflows, or cadence 
• Support change adoption by aligning teams around new operating standards and practices 

In this role, success means: 

• Product has a clearer and more trusted operating rhythm 
• Portfolio visibility is stronger across teams and domains 
• Product reviews are more structured and decision-useful 
• Cross-team dependencies and risks are easier to see and manage 
• Launch coordination is more disciplined and less ad hoc 
• Product Managers spend less time stitching together status and more time on product work 
• The wider business experiences Product as clearer, better aligned, and easier to work with 

You are an ideal candidate if you have 

• Experience in Product Operations, Product Management, Business Operations, Program Management, or a similar operating role 
• Exposure to fintech, payments, SaaS, platforms, marketplaces, or other complex product environments 
• Experience supporting planning cycles, launch readiness, or portfolio visibility across multiple teams 
• Experience working in regulated, operationally sensitive, or high‑reliability environments 
• Appreciation for risk, compliance, readiness, and delivery discipline in payments or financial services 
• Familiarity with product and workflow tools such as Jira, Linear, Notion, Confluence, Airtable, or similar