We are seeking a Product Manager focused on Billing & Invoicing to own the strategy, roadmap, and delivery of a unified billing approach across our product portfolio whilst maintaining existing solutions. This role will lead the evolution of our billing capabilities through a new billing engine and a single customer billing view. You will be improving billing accuracy, invoice clarity, reconciliation outcomes, operational efficiency, and trust in billing data for both customers and internal teams.

As a Product Manager, you will apply strong discovery and product judgement to define what we build and why. This includes conducting market and competitive research, gathering voice-of-customer and stakeholder insights, identifying problems and opportunities, and translating them into a clear product strategy with measurable outcomes. You will partner closely with Engineering, Finance, Data, Customer Operations, Legal/Compliance, and Marketing teams to shape requirements, prioritize delivery, and manage trade-offs across customer experience, commercial needs, and risk and control considerations.

You will also drive end-to-end execution: defining and communicating releases, ensuring operational readiness, coordinating enablement and training, and supporting launches with clear documentation and stakeholder communications. The role includes guiding the consolidation of existing billing workflows into the unified model, defining migration approaches and sequencing, and monitoring performance post-launch to drive continuous improvement. Success will be demonstrated through measurable outcomes such as billing capabilities that enhance customer experience, limited billing exceptions and disputes, and a scalable foundation that supports future growth and evolving pricing models.

About Us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Key Responsibilities

• Own the Billing & Invoicing strategy and roadmap for a unified billing approach across the product portfolio, covering fee calculation, invoicing, credits/adjustments, residuals and reconciliation.
• Lead discovery across the payments ecosystem to gather insights from merchants/partners and internal commercial teams. Similarly incorporate competitive/market research and product insights to identify friction, risk, and growth opportunities.
• Define and maintain clear product requirements for payments billing use cases, such as pricing and fee schedules, tiered/volume pricing, minimums, pass-through fees, commissions, one-time fees, credits/refunds, feature bundling, and exception handling.
• Partner with Engineering to deliver the new billing engine and single customer billing view, ensuring a robust model that supports payments artefacts (e.g., transaction/event lineage, product/merchant hierarchy, and traceability from source events to invoice lines).
• Guide consolidation of existing billing workflows into the unified model, including migration planning, phased rollout, and cutover readiness, with a focus on billing continuity and customer impact.
• Work closely with stakeholders to ensure correct application of tax rules, enabling compliant invoicing, accurate reporting, and clear auditability.
• Encourage governance and controls that reduce commercial and financial risk such as pricing change discipline, approvals, audit trails, and tooling/monitoring to surface revenue leakage, and invoicing defects early.
• Drive launches and adoption that include release planning, documentation, enablement for internal teams, and operational runbooks for billing cycles, exception management, and customer queries.
• Monitor and improve outcomes using payments-relevant metrics such as billing accuracy, dispute/credit volumes, invoice timeliness, reconciliation variance, support contact drivers, and revenue optimization.
• Act as the Billing domain SME, aligning stakeholders across Engineering, Finance, Sales, Legal/Compliance, and Marketing on changes that affect pricing, fees, customer communications, and financial reporting inputs.
• Define and evolve hybrid billing capabilities - including SaaS subscriptions, usage-based models, and bundled offerings - ensuring the unified billing engine can support flexible pricing constructs and deliver clear, accurate, and explainable charges to customers.

Requirements

• Over five years experience as a Product Manager delivering end-to-end outcomes (discovery, delivery, launch, iteration) in a cross-functional environment.
• Strong domain experience in payments and billing, such as merchant acquiring/gateway models, transaction-based fees, residuals/commissions, blended/interchange-plus pricing constructs, partner/channel billing, and invoicing/reconciliation workflows.
• Track record leading complex platform initiatives (consolidation, migrations, or core workflow redesigns) in environments where accuracy, auditability, and operational resilience are critical.
• Strong technical fluency: able to work with Engineering on APIs, integrations, data models, data analysis, event style thinking, and non-functional requirements (reliability, scalability, security, observability).
• Data-driven approach to diagnosing and preventing billing issues typical in payments, and to measuring product performance.
• Excellent stakeholder management and communication skills, with experience partnering across Engineering, Finance, Support, Legal/Compliance, Sales, and partner facing teams.
• Strong written communication skills for PRDs, user stories, release notes, enablement materials, and operational documentation.
• Preferred: Bachelor’s degree (or equivalent practical experience) in a relevant field (e.g., business, economics, computer science, engineering).

We Offer:

• Competitive salary + bonus 
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

#LI-Remote

NMI is a leading provider of payment gateway solutions, specializing in card-present solutions and payment processing. Our innovative technologies empower businesses to securely accept payments and optimize transaction processes. With a focus on reliability, security, and innovation, we continuously push the boundaries of what's possible in the payments industry.

As a Software Engineering Manager at NMI, you'll be more than a leader; you'll be an advocate and a mentor for your teams of Software Engineers. With your deep understanding of software development and industry trends, you'll provide guidance and insight. More importantly, you'll build a nurturing environment that encourages growth and fosters equity. You'll inspire both professional and personal development among team members. Besides focusing on your teams, you'll also contribute to broader organizational goals, collaborating with other leaders to ensure smooth and efficient technical operations. Your role is about making a meaningful difference – to our teams, our products, and our company.

Key Responsibilities:

• Understand and support the unique needs of your teams, considering their individual skills, ambitions, and motivational drivers.
• Mentor Software Engineers, using empathetic communication and understanding to help them shape their career paths.
• Support and encourage Software Engineers as they strive to achieve their career objectives.
• Champion an environment of inclusion and equity, ensuring every team member feels valued and respected.
• Participate in the recruitment and retention of diverse teams of Software Engineers, fostering a dynamic, and welcoming team atmosphere.
• Facilitate your teams in staying focused and efficient as they produce high-quality software.
• Collaborate with the Director of Product Engineering, Product Managers, Product Owners, and fellow Engineering Managers to streamline operations, establish meaningful success metrics, and ensure alignment with organizational objectives

Skills & Experience:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field — or equivalent industry experience.
• 5+ years delivering software as part of an agile software delivery team.
• Developing software that followed some serious rules, like PCI DSS, HIPAA, SOX, GDPR, CCPA, and so on.
• Experience working with remote and globally distributed teams.
• Strong communication and collaboration skills — able to work cross-functionally with developers, analysts, and external partners.
• Highly organized, self-directed, and detail-oriented.

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Annual bonus scheme dependent on individual and company performance 
• Annual salary of £80,000 - £100,000
• 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)
• Workplace pension scheme
• Private medical insurance (upon 30 days of employment)
• 7 hours per day, 35 hours per week
• A remote first culture
• Great work-life balance with our Flexi-time policy
• Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave).
• A chance to develop with an allocated company training budget
• Bike2Work Scheme
• Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services, such as assessments, resources and even 1:1 counselling sessions. It also offers interesting perks such as discounts on gyms, restaurants, high street retailers and cinema tickets
• A strong commitment to employee wellbeing including mental health first aiders
• Employee referral scheme with generous financial reward
• Bonusly colleague reward scheme

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

#LI-Remote

What You'll Do 

What You Bring 

Bonus Points 

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Base salary range of $85,000–$115,000 depending on experience, plus an annual bonus target.
• Remote-Enabled & Flexible Hybrid-Based Working Model in our New York City Office.
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

We are seeking an Information Security Engineer to help drive enterprise-level information security initiatives and embed information security across our operations. In this role, you will design, implement, and maintain robust security infrastructure and controls to protect the organization's computer networks, systems, and data from cyber threats. You will build and manage security tools, conduct vulnerability assessments, and respond to security incidents. You will also advise the business on cyber security matters.

This is primarily a remote position, with occasional in-person responsibilities held at our Bristol, UK office.

The ideal candidate is an experienced security specialist who:

• Blends technical skills with business awareness
• Comfortable working across multiple areas of security and excited to learn more
• Has some familiarity with compliance (PCI, GDPR) and protection (NIST and ISO 27001) frameworks
• Partners cross-functionally to drive security, automation, and continuous improvement
• Communicates effectively across technical and non-technical stakeholders
• Evangelizes a proactive security culture organization-wide
  
  Key responsibilities: 

System Design & Implementation:

• Design and deploy secure, scalable and reliable security tools

Monitoring & Threat Detection:

• Monitor systems for security incidents
• Analyze and troubleshoot alerts
• Tune alerting systems

Incident Response:

• Respond to security incidents
• Conduct investigations and coordinate cross-functional response
• Identify vulnerabilities and/or gaps in security posture
• Coordinate and track remediation of any issues identified

Vulnerability Management:

• Perform regular vulnerability assessments
• Identify and remediate weaknesses
• Implement and maintain controls aligned with internal standards

Penetration Testing:

• Coordinate the company’s penetration tests with internal and external stakeholders
• Identify, surface, and track issues with the relevant system owners

Automation & Scripting:

• Develop scripts to automate security tasks and improve efficiency
• Identify processes where automation can be leveraged to create efficiencies

Security Awareness & Training:

• Educate internal teams on security responsibilities, procedures, and controls
• Help select appropriate security training modules
• Track completion of training requirements

Cross-Functional Collaboration & Enablement:

• Contribute to creation and updates of security policies and procedures
• Engage with stakeholders across Engineering, Product, Legal, and HR to support security initiatives
• Support vendor risk and third-party security assessment activities

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Annual bonus scheme dependent on individual and company performance 
• Annual salary of £50,000 - £60,000
• 25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)
• Workplace pension scheme
• Private medical insurance (upon 30 days of employment)
• 7 hours per day, 35 hours per week
• A remote first culture
• Great work-life balance with our Flexi-time policy
• Family Friendly policies (Enhanced Maternity and Paternity Pay and Shared Parental Leave).
• A chance to develop with an allocated company training budget
• Bike2Work Scheme
• Lifeworks, an Employee Assistance Programme which offers wellbeing, family and financial support services, such as assessments, resources and even 1:1 counselling sessions. It also offers interesting perks such as discounts on gyms, restaurants, high street retailers and cinema tickets
• A strong commitment to employee wellbeing including mental health first aiders
• Employee referral scheme with generous financial reward
• Bonusly colleague reward scheme

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

#LI-Remote

NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a Support Specialist.

As a Support Specialist, you will primarily provide telephone-based support to live Affiliates and Merchants across a range of NMI products, with opportunities to also assist via email and online ticketing as needed, while ensuring a high level of customer service at all times. You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST).

Attendance within the Cape Town office for US working hours is required for this role. 

What will I be doing?

• Onboarding new and existing customer accounts
• Training customers on our onboarding & reporting tools
• Supporting internal colleagues with general queries relating to our products
• Updating/creating knowledge garden content (our external help desk portal with information for customers)
• Updating/creating internal documentation
• Working with acquirers/other teams to ensure customer solutions are compliant
• Providing general support for customers using our products/services
• Internal projects to help improve the customer experience
• Building out internal training programs

Equal Opportunity

NMI is committed to inclusion and diversity and belonging. As an equal opportunity employer we encourage applicants from all backgrounds.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

We are seeking a skilled Mid-Level Data Engineer to join our Data Platform team. At this level, you will be a hands-on executor and domain owner — responsible for building, maintaining, and improving the pipelines and data models that power analytics and business intelligence across the company. You will own specific areas of our BigQuery data warehouse end-to-end, delivering reliable data products within a framework set by senior and staff engineers.

This is not an architecture or strategy role — it is a role for someone who takes well-defined problems and executes them with high craft and reliability. You will work closely with data analysts, analytics engineers, and product teams, and are expected to grow toward greater technical ownership over time.

Key Duties

• • • Build and maintain production-grade ELT pipelines that ingest data from internal applications, third-party SaaS tools, and event streams into our BigQuery data warehouse.
    • Own specific data domains end-to-end — from raw ingestion through to marts — ensuring your areas of the warehouse are accurate, tested, and well-documented.
    • Write and maintain dbt models, tests, macros, and documentation within our established dbt project conventions and code review process.
    • Develop and manage Airflow DAGs on Cloud Composer or other similar tools to orchestrate data workflows, following patterns and standards set by the team.
    • Implement data quality checks and monitoring to catch anomalies before they reach downstream consumers.
    • Optimize BigQuery queries and models for cost and performance within your domain, escalating architectural tradeoffs to senior engineers when appropriate.
    • Collaborate with analysts and stakeholders to translate business data needs into well-scoped pipeline and modeling tasks.
    • Participate in on-call rotations, respond to pipeline incidents, and write clear postmortems.
    • Contribute to team documentation and runbooks so that your work is maintainable by others.
      
      Skills and experience

      Required:

      • 3–5 years of experience in data engineering or a closely related data infrastructure role.
      • Proven experience designing and implementing scalable data pipelines and warehouse architectures.
      • Strong expertise in Google Cloud Platform (BigQuery, Cloud Storage, Cloud Composer, Pub/Sub, Dataflow).
      • Hands-on experience with dbt (data build tool) — models, tests, macros, sources, and documentation — at production scale.
      • Experience building and maintaining data pipelines with Apache Airflow or a comparable workflow orchestration tool.
      • Strong proficiency in SQL, including advanced BigQuery SQL (window functions, partitioning, clustering, query optimization).
      • Proficiency in Python for data engineering tasks, including API integrations, data processing scripts, and custom operators.
      • Familiarity with data modeling concepts: star schema, dimensional modeling, slowly changing dimensions (SCD).
      • Experience with version control (Git) and collaborative development workflows (pull requests, code review).
      • Understanding of data quality, lineage, and observability best practices.
      • Startup or growth-stage mindset — comfortable with ambiguity, rapid iteration, and evolving priorities.
      • Excellent communication skills, with the ability to collaborate effectively across technical and non-technical teams

      Preferred:

      • Experience with Terraform or similar infrastructure-as-code tools for managing cloud data infrastructure.
      • Familiarity with streaming technologies such as GCP Pub/Sub, Dataflow, or Apache Kafka.
      • Knowledge of Looker, Tableau, or other BI tools and how data models power them.
      • Google Cloud Professional Data Engineer certification
        
        Why join us: 
        
        
      • Work on a modern, best-in-class GCP and BigQuery data stack with a high-performing team.
      • Influence data platform architecture decisions and grow into a senior or staff engineering role.
      • Competitive compensation, equity, and benefits with a culture that values engineering craft and continuous learning

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Annual salary + bonus
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

#LI-Remote

Product Marketing Manager - ISV / SaaS Embedded Payments

We’re looking for a strategic and execution-focused Product Marketing Manager to lead go-to-market strategy for NMI’s embedded payments solutions targeting ISVs, SaaS platforms, and developer-led organizations.

This role sits at the center of product, sales, and marketing, translating platform capabilities into compelling value propositions that resonate with both technical and commercial buyers. You will own positioning, messaging, launches, and enablement for our embedded payments platform, ensuring NMI is the preferred partner for software companies embedding payments into their products.

This role requires a strong understanding of how SaaS platforms evaluate and adopt payments infrastructure across both product-led and sales-assisted growth motions. You’ll help shape how developers discover, evaluate, integrate, and scale NMI within their applications, while also supporting revenue teams with clear, differentiated messaging that drives pipeline and adoption.

In addition to product marketing expertise the ideal candidate is a self-starter and an excellent communicator with experience in payments. Strong candidates will have familiarity with go-to-market processes as well as a track record of successfully working with cross-functional teams in product, marketing and sales.. You’ll have experience or interest in persona and buyer journey development.

About Us

NMI develops the most trusted payment software for mobile, online and in-store that is relied on in 38 countries, 24 hours a day, 365 days a year. With offices in Chicago, Bristol, Salt Lake City, Los Angeles, and New York, our payment technology powers millions of customers worldwide, ensuring they can take payments worth billions, securely and reliably. You've probably used our software when ordering a burger, paying for parking, buying something online or booking a train ticket - without even realizing it!

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Responsibilities

• Own ISV / SaaS Go-to-Market Strategy
• Lead positioning and messaging for NMI’s embedded payments solutions across ISV and SaaS segments.
• Define clear value propositions for technical buyers (CTOs, developers, product leaders) and commercial buyers (founders, GMs, revenue leaders).
• Develop differentiated narratives that articulate why NMI is the platform of choice for embedding payments.
• Partner with Product Management to influence roadmap decisions using market insights and competitive intelligence.Be the customer and go-to-market expert to drive adoption of our platform
• Drive Product Launches & Market Adoption
• Lead end-to-end go-to-market execution for new products, features, and enhancements.
• Collaborate cross-functionally across product, sales, corporate marketing, and channel marketing to ensure successful launch execution.
• Create launch plans, enablement materials, customer-facing messaging, and internal readiness programs.
• Support product-led growth initiatives by aligning messaging with onboarding flows, documentation, and developer experiences.
• Deeply Understand the ISV Ecosystem
• Serve as the in-house expert on ISV and SaaS buyer personas.
• Conduct market research to understand trends in embedded finance, developer tooling, PayFac models, and platform monetization.
• Monitor competitors and evolving market dynamics to refine NMI’s differentiation strategy.
• Translate ecosystem shifts into actionable messaging and strategic recommendations.
• Build Sales & Channel Enablement
• Develop high-impact sales enablement tools, including pitch decks, battlecards, case studies, messaging frameworks, ROI narratives, solution narratives and use cases.
• Help sales articulate technical value in commercial terms — and commercial value in technical credibility.
• Support lifecycle messaging that drives adoption, expansion, and retention among ISV partners.
• Partner with channel marketing to equip ISOs and reseller partners with compelling ISV-focused messaging.

• Influence Product & Business Strategy
• Use competitive insight and customer research to influence product packaging, pricing, and positioning decisions.
• Build business cases to support new market opportunities.
• Drive alignment across product, engineering, and commercial teams around target segments and growth strategy.
• Clear, differentiated positioning in the embedded payments market.
• Strong adoption of new product launches across ISV and SaaS partners.
• Increased pipeline contribution and revenue impact from embedded payments solutions.
• Sales teams confidently articulate NMI’s value to software companies.
• Product decisions informed by real customer and market insight.
• Drive thought leadership and solution storytelling
• Synthesize customer and market insights into repeatable narratives and frameworks for internal and external use.
• Partner with content and comms to produce thought leadership (whitepapers, POVs, benchmark reports, keynote,, webinars).
• Contribute to company and industry initiatives (webinars, events, analysts, partners)

Essential Skills and Experience

• 5–8+ years of B2B product marketing experience in SaaS, fintech, payments, or developer-focused platforms.
• Direct experience marketing to ISVs, SaaS platforms, or developer ecosystems.
• Strong understanding of embedded platforms, APIs, SDKs, and product-led growth models.
• Proven success leading cross-functional product launches.
• Ability to translate complex technical concepts into compelling business value.
• Experience supporting both product-led and sales-assisted buying journeys.
• Strong storytelling, messaging, speaking and content development skills.
• Bachelor degree in Marketing or other related field, MBA a plus
• Strategist - You combine classic strategic marketing skills with experience in multi-channel marketing/distribution, have perspective, and can see and discuss multiple aspects and impacts of issues and project them into the future.
• Strong external and internal leader – You collaborate well cross-functionally with key internal partners, work effectively with external partners to identify potential joint marketing opportunities, and have a willingness to learn and coach.
• Business Savvy - You possess a technical understanding of software and the payments space, have a high degree of business acumen, and provide consistent, accurate information.
• Master Communicator - You have the ability to distill complex and difficult information into easy to understand communications. In other words, you can easily “de-geek the speak” with your exceptional creative and communication skills.
• Influencer - You have demonstrated superior relationship-building and influence management skills in interactions with senior leaders, peers, internal and external partners.
• Flexible - You not only cope with change, you thrive on it and can shift gears comfortably.
• Driven - You are results-oriented with a positive outlook and a clear focus on quality and business performance.
• Solution Oriented - You have the ability to identify and creatively solve complex problems.
• Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
• Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way.

Preferred Skills and Experience

• Experience in payments technology, embedded finance, or PayFac ecosystems.
• Experience managing complex projects with multiple stakeholders.
• Experience with developer marketing principles and PLG motions.
• Experience in driving pricing and packaging strategy in SaaS environments.

Benefits 

• Competitive compensation 
• Flex PTO Policy 
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• 13 Paid Holidays
• Bonusly colleague reward 
• Employee referral program
• Paid Parental Leave

Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

#LI-Remote

Under the direction of the Operations Services Manager, the Bilingual Support Specialist will manage first-level incoming requests from Merchants, and Integrated Software Vendors needing customer/technical assistance with terminals, NMI payment applications, and monthly statements/deposit reconciliation. This role will include working across multiple departments in order to achieve and provide class A service to our merchants and/or partners.  Strong focus on the overall merchant experience.  Bi-lingual English/Spanish is required for this position.

We support our clients with their accounts and processing services through email and inbound phone calls. The department documents all technical and customer support inquiries and issues for tracking purposes.

Essential Functions: 

• Handles complex inbound and outbound requests, servicing a broader customer service base; selects and explains the best solution to solve technical support inquiries
• Provides exceptional service utilizing available resources and tools
• Documents every client service inquiry and issue for tracking purposes
• Communicate operational concerns to clients with a clear timeline for resolution
• Identify and communicate trends across the department
• Maintains in-depth knowledge of all products and services to effectively address client concerns
• Use problem-solving skills and work with internal and external resources to analyze data and determine the root causes of issues
• Resolve complex product and service inquiries or fulfill second-level service requests, including adjustments; select corrective processing execution method or explain the best solution to resolve all client requests; escalate as appropriate
• Meets performance expectations by achieving established goals and objectives such as quality and productivity measures
• Conduct basic training on products and services as needed for incoming peers
• Contributes to team effort by growing as a lead for complex client service inquiries and departmental objectives

Knowledge, Skills, and Abilities: 

• Proficient understanding of the credit card and payment solutions industries a plus
• Impeccable communication skills necessary, both verbal and written
• Adhere to both written and verbal processes
• Ability to work in an evolving environment
• Ability to articulate technical information to non-technical clients
• Ability to learn quickly
• Creative problem-solving skills
• Extremely organized
• Ability to multi-task
• Computer and Internet literate “Tech savvy”
• Ability to adhere to attendance policy and maintain a consistent schedule of Monday–Friday, 8:00 AM – 5:00 PM CST

Qualifications:

• High School Diploma or equivalent
• College experience preferred
• 4+ Year(s) Customer Service-related Experience
• 2+ Year(s) Call Center Service-related Experience

 What we offer:

• 40-hour work week (required hours of 8am-5pm central time)
• $20-25/hr
• A remote first culture
• Annual bonus scheme (dependent on company + individual performance)
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that 

powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/ 

#LI-Remote

Partner Success Manager (PSM)

Remote, US

Description

We are seeking a Partner Success Manager (PSM) to join our growing Partner Success team. This is a strategic, post-launch role focused on proactively managing the health and growth of a defined portfolio of high-value partners.

The PSM serves as the primary success lead after launch for partners that require ongoing proactive engagement. This role is responsible for helping partners maximize the value of NMI’s platform, improving long-term partner outcomes, and identifying opportunities for expansion.

The PSM works closely with Customer Account Managers (CAMs), while serving as the internal quarterback across Support, Product, Engineering, Partner Launch, and Solutions Engineering to ensure a consistent and high-quality partner experience.

This role is not the day-to-day support owner and is not a general support function. Instead, the PSM proactively manages partner health, coordinates internal resources, drives accountability on strategic issues, and helps surface opportunities to strengthen retention and growth.

What You’ll Do

Partner Ownership, Health & Growth

• Own the proactive post-launch success motion for a defined portfolio of strategic and high-value partners.
• Build strong relationships with key partner stakeholders and serve as the primary post-launch success lead for assigned accounts.
• Partner closely with Customer Account Managers (CAMs) to align on partner priorities.
• Monitor partner health across product utilization, support trends, and strategic risk indicators.
• Identify friction points and develop action plans to improve outcomes.
• Drive awareness and adoption of relevant NMI products, capabilities, enhancements, and best practices.
• Contribute to business reviews, partner success plans with data-driven insights and recommendations.
• Provide partner health and performance insights to support retention planning and renewal readiness.

Risk Management & Coordination

• Act as the internal quarterback for assigned partners, coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources to remove blockers and improve partner outcomes.
• Escalate and manage complex or high-priority partner issues through internal channels, ensuring accountability, communication, and follow-through.
• Partner with Support to monitor recurring issue patterns, identify root causes, and help drive resolution plans for strategic partners.
• Capture and communicate partner feedback, recurring pain points, and product gaps to internal stakeholders to improve the overall partner experience.

Expansion Support

• Identify signals for cross-sell, upsell, or re-solutioning opportunities based on partner performance, evolving business needs, and platform usage trends.
• Partner with CAM and Solutions Engineering when deeper solution design or strategic expansion support is needed.
• Use partner performance data and industry insights to help shape expansion opportunities and account planning.

What You Bring

• 3-5+ years of experience in Partner Success, Customer Success, Strategic Account Management, Technical Account Management, or a related post-sale role in FinTech, Payments, SaaS, or platform-based technology environments.
• Strong understanding of payment processing and partner ecosystems, including ISVs, ISOs, and acquiring relationships.
• Experience managing large, complex, multi-stakeholder partner relationships in a strategic and consultative capacity.
• Proven ability to drive product adoption, improve partner health, reduce risk, and support revenue expansion within existing accounts.
• Strong analytical and operational mindset, with the ability to interpret performance data, identify trends, and translate insights into action plans.
• Demonstrated ability to lead cross-functional coordination across Support, Product, Engineering, Sales, and post-sale delivery teams.
• Excellent communication and stakeholder management skills, including the ability to lead business reviews, manage escalations, and influence internal teams.
• Comfortable operating in a fast-paced, evolving environment where processes and playbooks continue to mature.

About Us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Benefits 

• Competitive compensation 
• Flex PTO Policy 
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• 13 Paid Holidays
• Bonusly colleague reward 
• Employee referral program
• Paid Parental Leave

Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

#LI-Remote

The Product Data Analyst  is responsible for leading the collection, analysis, and interpretation of data to drive product strategy and execution. This role will work closely with product managers, engineers, sales, and support to ensure that data-driven decisions are made throughout the product lifecycle. You will build the framework that provides data and insights to empower our internal product teams that make data driven decisions that grow the business. 

If you are a highly motivated, curious,  and data-driven individual with a passion for data-driven insights and product development, we encourage you to apply for this exciting opportunity.

You will:

• Responsible for leading the collection, analysis, and interpretation of data to drive product strategy, adoption and execution for the payment gateway.
• Create and own data roadmaps to increase product performance transparency for product stakeholders.
• Manage data analytics dashboards to track KPIs and deliver clear, actionable insights to product managers. 
• Monitor data accuracy, and support proactive investigation.
• Support ad-hoc reporting framework where product managers can gather and analyze relevant data including customer/CAM surveys, product usage statistics, and market research.
• Conduct opportunity sizing analyses, develop forecasting models, and present data-driven insights to influence strategic decision-making.
• Collaborate with Engineering and Data Insights to design, build and document an analytics framework for product experimentation, A/B testing and advanced modeling to support long-term product performance.
• Analyze large transaction datasets to uncover trends & opportunities across channels and payment methods (card, ACH, P2P).
• Help product managers define, track, review, and respond to relevant KPI metrics by establishing monthly, quarterly and yearly cadence of facilitated exploration and analysis. 
• Respond to performance inquiries from partners, support, engineering, support and product -communicate breakages and help drive resolution.  
• Monitor transaction data integrity throughout the lifecycle, investigating incidents and anomalies.
• Work with product engineering to define how and what data points to collect from products. Partner across value streams to validate accuracy of financial data and drive 
• Clearly communicate data-driven findings to stakeholders on a monthly, quarterly and yearly cadence. Establish and inspect quarterly OKR’s to measure efficacy of growth initiatives.
• Contribute to data discipline across product by promoting an analytical approach, leveraging data-led experimentation for data-informed execution.
• Identify inefficient operational processes and automate to reduce manual requirements.
• Partner across teams to ensure financial reporting accuracy. Facilitate ledger and ACH reconciliation by identifying discrepancies, and optimizing settlement processes both internally and with partners.
• Stay up-to-date on data science and contribute to the data analytics guild across NMI. 

You may be a fit for this role if you have:

• Bachelor’s degree in a related field and/or 3+ years experience in a technical financial services role involving data analysis and interpretation.
• Passion for data-driven decision making and drive to dig into our data, spot trends & anomalies.
• Strong analytical skills with attention to detail for investigation and identification of issues within complex financial systems. 
• Track record of proactive issue-response and initiative progression including activation across value streams.
• Strong written communication, verbal communication, and business acumen for effectively collaborating across technical and non-technical stakeholder groups.
• Independent work ethic and ability to thrive in a fast-paced, agile product environment.
• Experience documenting SOPs detailing data ingestion, processing, and reporting for constructed frameworks and ancillary tools. 
• Interest in data science and establishing data discipline across product teams.
• Excellence in conceptual thinking and analytical problem solving.
• Proficiency with data visualization tools (Tableau, PowerBI) and Excel/GoogleSheets.
• Experience building data pipelines (ELT) ...via Fivetran, BigQuery and dbt or similar tooling.

About Us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Benefits 

• Competitive compensation 
• Flex PTO Policy 
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• 13 Paid Holidays
• Bonusly colleague reward 
• Employee referral program
• Paid Parental Leave

Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

#LI-Remote

Equal Opportunity

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

We are seeking a skilled Mid-Level Data Engineer to join our Data Platform team. At this level, you will be a hands-on executor and domain owner — responsible for building, maintaining, and improving the pipelines and data models that power analytics and business intelligence across the company. You will own specific areas of our BigQuery data warehouse end-to-end, delivering reliable data products within a framework set by senior and staff engineers.

This is not an architecture or strategy role — it is a role for someone who takes well-defined problems and executes them with high craft and reliability. You will work closely with data analysts, analytics engineers, and product teams, and are expected to grow toward greater technical ownership over time.

Key Duties

• Build and maintain production-grade ELT pipelines that ingest data from internal applications, third-party SaaS tools, and event streams into our BigQuery data warehouse.
• Own specific data domains end-to-end — from raw ingestion through to marts — ensuring your areas of the warehouse are accurate, tested, and well-documented.
• Write and maintain dbt models, tests, macros, and documentation within our established dbt project conventions and code review process.
• Develop and manage Airflow DAGs on Cloud Composer or other similar tools to orchestrate data workflows, following patterns and standards set by the team.
• Implement data quality checks and monitoring to catch anomalies before they reach downstream consumers.
• Optimize BigQuery queries and models for cost and performance within your domain, escalating architectural tradeoffs to senior engineers when appropriate.
• Collaborate with analysts and stakeholders to translate business data needs into well-scoped pipeline and modeling tasks.
• Participate in on-call rotations, respond to pipeline incidents, and write clear postmortems.
• Contribute to team documentation and runbooks so that your work is maintainable by others.
  
  Skills and experience

  Required:

  • 3–5 years of experience in data engineering or a closely related data infrastructure role.
  • Proven experience designing and implementing scalable data pipelines and warehouse architectures.
  • Strong expertise in Google Cloud Platform (BigQuery, Cloud Storage, Cloud Composer, Pub/Sub, Dataflow).
  • Hands-on experience with dbt (data build tool) — models, tests, macros, sources, and documentation — at production scale.
  • Experience building and maintaining data pipelines with Apache Airflow or a comparable workflow orchestration tool.
  • Strong proficiency in SQL, including advanced BigQuery SQL (window functions, partitioning, clustering, query optimization).
  • Proficiency in Python for data engineering tasks, including API integrations, data processing scripts, and custom operators.
  • Familiarity with data modeling concepts: star schema, dimensional modeling, slowly changing dimensions (SCD).
  • Experience with version control (Git) and collaborative development workflows (pull requests, code review).
  • Understanding of data quality, lineage, and observability best practices.
  • Startup or growth-stage mindset — comfortable with ambiguity, rapid iteration, and evolving priorities.
  • Excellent communication skills, with the ability to collaborate effectively across technical and non-technical teams

  Preferred:

  • Experience with Terraform or similar infrastructure-as-code tools for managing cloud data infrastructure.
  • Familiarity with streaming technologies such as GCP Pub/Sub, Dataflow, or Apache Kafka.
  • Knowledge of Looker, Tableau, or other BI tools and how data models power them.
  • Google Cloud Professional Data Engineer certification
    
    Why join us: 
    
    
  • Work on a modern, best-in-class GCP and BigQuery data stack with a high-performing team.
  • Influence data platform architecture decisions and grow into a senior or staff engineering role.
  • Competitive compensation, equity, and benefits with a culture that values engineering craft and continuous learning

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Annual salary + bonus
• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/

#LI-Remote

NMI is looking for a Content Manager to lead the development and execution of the company’s content strategy as we continue to grow our leadership position in embedded payments and fintech.

This role owns content across the full spectrum, from strategic thought leadership to practical, product-led content. You will help define how NMI shows up to its core audiences, including ISOs, banks, payments professionals, ISVs and developers, ensuring our content educates, engages and builds credibility and trust. Success will be measured not only by output, but by impact: audience engagement, message clarity and contribution to broader go-to-market goals.

The ideal candidate is both a strong writer and a strategic thinker. You are comfortable owning a content calendar, collaborating cross-functionally, working with agencies and subject matter experts, and experimenting with new formats and channels.

Responsibilities and duties

• Own and develop NMI’s content strategy, ensuring alignment with business goals, objectives and go-to-market priorities.
• Define editorial priorities and build and manage the editorial calendar, aligning content to support key themes, campaigns, launches and integrated marketing programs.
• Lead the creation of high-quality content across formats, including website copy, blogs, thought leadership, whitepapers, ebooks and case studies
• Set the standard for how complex payments and fintech topics are communicated, ensuring clarity and consistency across audiences, including ISOs and payments professionals as well as technical stakeholders.
• Establish NMI’s presence in external, audience-relevant platforms and communities, including payments and fintech channels as well as developer-focused spaces such as Substack, Reddit, GitHub discussions and other relevant industry forums.
• Partner closely with product, engineering, and subject matter experts to produce credible, accurate content, including technical blog content when appropriate.
• Collaborate with cross-functional teams and external agencies, influencing content direction and ensuring alignment.
• Act as the senior editorial authority, setting tone of voice, writing and reviewing high-impact content, and ensuring quality and brand consistency.
• Measure content performance and engagement metrics, conduct content audits, and use insights to refine strategy, formats and distribution.

What we hope you'll bring to NMI

• 5+ years of experience in a content or editorial role (either in-house or at an agency) in payments, fintech, SaaS or a similarly complex technology environment.
• Bachelor’s degree in English, journalism, communications, marketing or related field.
• Strong understanding of payments, embedded payments and NMI’s target audiences, including ISOs, payments professionals, ISVs, banks, fintech partners, and developers.
• Exceptional writing, editing and storytelling skills, with the ability to adapt tone and format for different audiences and channels.
• Working knowledge of SEO best practices, keyword strategy and website analytics, with the ability to use data to inform content decisions.
• Excellent organizational and project management skills, with the ability to manage multiple initiatives, stakeholders and deadlines in a fast-paced environment. 
• Confidence working with senior stakeholders, including product leaders and executives, to shape narratives and thought leadership.
• Comfortable creating content beyond owned channels, with an interest in platform-native and community-driven distribution across both industry and technical spaces.
• An awareness of emerging content tools/techniques/best practice that can bring value to the business.
• A strategic mindset combined with a proactive, collaborative approach and the ability to take ownership from idea to execution.
• High standards for quality, accuracy and consistency, and the confidence to enforce them.

About Us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Benefits 

• Competitive compensation 
• Flex PTO Policy 
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• 13 Paid Holidays
• Bonusly colleague reward 
• Employee referral program
• Paid Parental Leave

Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

#LI-Remote