THE POSITION
Our roster has an opening with your name on it

FanDuel is looking for a Senior Data Governance Analyst to drive data literacy across FanDuel.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Should Represent the Data Governance team in discussions with technical and business stakeholders globally as a subject matter expert on our toolkit and roadmap
• Support metadata management processes and standards across all of the data domains to ensure data integrity and standardization
• Promote a culture of data governance by developing partnerships with data owners and stewards to promote data governance best practices
• Outline and help implement data governance performance and standards, while developing and implementing operating plans to achieve those standards via audits, automation and processes
• Identify and communicate improvements in the design and effectiveness of key controls and processes including automation
• Serve as a SME on product interface and capabilities for select data domains
• Understand business requirements, translating them into actionable specifications including how data should be governed

THE STATS
What we're looking for in our next teammate

• BA or BS in Information Systems, CS, Data Management or Analysis or similar is desired.
• 5+ years’ experience in a data driven function and role such as a data governance analyst, quality assurance analyst, product owner, data analyst, or similar role diligently applying principles, practices, and theory
• Strong sense of ownership over deliverables, as this role will have end-to-end responsibilities for certain processes and procedures
• Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Excellent written and verbal communication skills. Able to communicate anywhere from the team level to C-level executives.
• Excellent collaboration skills and the ability to communicate business value and obtain buy-in for process and culture changes

Preferred:

• Minimum two years of experience in the technology industry, knowledge of clickstream datasets a plus.
• Experience with Data Governance tools such as Alation, Collibra, Informatica, etc.
• Experience with Data Quality tools and/or Data Classification tools
• High familiarity with data platforms and applications such as S3, Databricks, Snowflake, Redshift, Airflow and BI Tools such as Tableau, Looker, Microstrategy
• Proficiency with Python, Pyspark or SQL
• Knowledge of sports and/or experience working within a heavily regulated industry is a plus
• Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.
  
  

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $138,000 - $181,650 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-Hybrid 

Job Title: QA Automation Engineer

Location: Atlanta, GA | Remote, USA

Employment Type: Full-time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary

Impiricus is seeking an QA Automation Engineer (SDET) to design, build, and maintain scalable automation frameworks and test suites that enhance product reliability, delivery speed, and overall quality. You will lead the end-to-end testing lifecycle—combining automated and manual validation techniques to test complex applications, identify defects, analyze data patterns, and ensure secure, compliant software in the healthcare domain. By integrating automated tests into CI/CD pipelines and collaborating closely with Product, Engineering, Data, and Scrum teams, you will help drive continuous improvement, strengthen release stability, and deliver high-quality, user-centered software that supports innovation in healthcare technology.

Duties / Responsibilities:

Testing and Quality Assurance

• Develop and maintain automation frameworks, pipelines, and automated tests (unit, API, integration, E2E).
• Write and execute automated and manual tests; analyze logs, metrics, and defects.
• Collaborate with cross‑functional teams to refine requirements and testing strategies.
• Document frameworks, test cases, and reporting metrics.

Process Improvement and Collaboration

• Integrate testing processes into CI/CD pipelines to ensure continuous delivery of quality software.
• Work closely with product managers and development teams to align on requirements and acceptance criteria.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.

Compliance and Documentation

• Ensure software compliance with industry regulations, including HIPAA, FDA, and GDPR.
• Provide regular updates to stakeholders on testing progress and results.

Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3+ years of hands-on proven experience in software QA with a focus on writing automation test cases, preferably in the health tech industry.
• Strong understanding of Agile methodologies and CI/CD pipelines.
• Proficiency in scripting languages such as Python, JavaScript, or similar.
• Familiarity with API testing tools and frameworks.
• Basic SQL skills for database validation and troubleshooting. 
• Proven ability to work in a fast-paced, dynamic environment with minimal supervision.
• Knowledge of healthcare regulations (HIPAA, FDA, GDPR). (Preferred)

The base salary range for this role is $110,000 - 130,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Important Notice

To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to careers@impiricus.com

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
 HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
 Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
 Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
 Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months).
 Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
 Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
 401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Senior Software Engineer (Full Stack)

Location: Atlanta, GA | NYC, NY | Remote, USA

Employment Type: Full-time, Salaried

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary:

As a Sr. Software Engineer at Impiricus, you will play a crucial role in designing, developing, and optimizing our digital healthcare solutions. You will work across multiple platforms, ensuring scalable, high-performance software development while leading technical initiatives. This role requires deep expertise in backend and frontend development, architecture design, and cross-functional collaboration to drive innovation in healthcare technology.

Duties/Responsibilities:

Software Development & Architecture

• Design, build, and maintain scalable APIs, services, and data pipelines primarily in Python, leveraging microservices and cloud-native architectures.
• Implement secure, high-performance, and maintainable system designs that can evolve with business and healthcare needs.
• Develop web applications and dashboards (React/Next.js or similar) that surface backend and AI functionality to internal and external users.
• Integrate and refine LLM workflows including prompt engineering, model orchestration, and backend/UX pipelines for intelligent healthcare solutions.
• Ensure engineering excellence through code reviews, testing, CI/CD automation, observability, and performance optimization.

Technical Leadership

• Guide technology decisions, frameworks, and best practices for software development.
• Lead and mentor junior engineers and offshore development teams.
• Stay up to date with industry trends and emerging technologies to drive continuous improvement.
• Provide technical documentation and architectural diagrams for system enhancements.

Cross-Functional Collaboration

• Work closely with Product Management to define technical requirements and roadmap initiatives.
• Collaborate with UX/UI teams to ensure seamless and intuitive user experiences.
• Integrate backend APIs and microservices for efficient data exchange across platforms.
• Partner with data analytics teams to optimize performance and scalability.

Experience:

• 5+ years of software engineering experience, with a strong focus on backend development in Python (Node.js a plus).
• Familiarity with frontend frameworks (React/Next.js, Vue, or similar) to deliver full-stack solutions.
• Hands-on experience with LLMs, prompt engineering, and AI model integration into production systems.
• Proficiency in RESTful APIs, microservices, and database management (SQL & NoSQL).
• Experience with cloud platforms (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and DevOps practices (CI/CD pipelines, monitoring, observability).
• Knowledge of healthcare compliance standards (e.g., HIPAA) is preferred; experience working with distributed or offshore engineering teams is a plus.
• Bachelor's degree in Computer Science, Engineering, or a related field.

The base salary range for this role is $135,000 - $170,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
 HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
 Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
 Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
 Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
 Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
 Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
 401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

The Opportunity

Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.

You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.

What You’ll Do

Architect the Future of Fulfillment

• Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
• Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.

Build, Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution, ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

You Should Have

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why This Role is Different

This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Come join our rapidly growing team in New York City, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Technical Director, Generative AI

About the Role

As a Technical Director, you’ll collaborate with cross-functional teams to define processes and to deliver high-quality results through well-managed, on time and on budget projects. This is a leadership role combining technical strategy, hands-on technical expertise, and execution. You will be responsible for discovery, shaping solutions, prototyping, guiding creative technologists and developers, owning the technical delivery and scale automation frameworks for our global clients.

We are looking for a Technical Director to lead the technical direction, planning, and delivery of AI-driven production work across key client accounts. This role sits within our Transformation and Applied AI team, focused on building and scaling AI pipelines for image, video, text and content generation. Technical Director acts as the technical counterpart to Solution Leads (Producers) and Creative Directors, ensuring what is sold can be realistically delivered from a technical perspective. You will define how things get built, estimate technical efforts, and assemble the right technical team to execute.

This role is focused on AI pipelines for image and video generation at scale, workflow automation and content production systems, model usage, fine-tuning, and dataset considerations, connecting multiple tools, APIs, and systems into production-ready pipelines.

Responsibilities

• Own technical delivery end-to-end: from early estimations through production/development and final delivery.
• Define technical approaches for AI-driven projects (image/video generation, automation pipelines, model training/fine-tuning).
• Translate ambiguous briefs into clear technical plans, asking the right questions around scope, assets, datasets, outputs, and constraints.

Partner closely with Solution Leads and Creative Directors to align scope, timelines, and feasibility

• Know how to assemble the right project team with required technical skills (e.g. Creative Technologists, ML engineers, backend developers).
• Lead and guide technical teams during production, ensuring quality, avoiding scope creeps, and focus on the right technical direction.
• Validate feasibility and manage trade-offs between budget, timeline, and technical complexity.
• Identify risks early and communicate constraints, assumptions, and dependencies clearly.
• Review and guide implementation of AI pipelines (e.g. ComfyUI workflows, API integrations, automation systems).
• Ensure technical quality and QA alignment, working with QA teams where needed.
• Be client-facing when required, presenting technical approaches, documentation, and progress.

About You

The essentials

• 1+ years in a Technical Director, Technical Lead, or similar production-focused leadership role.
• 5+ years of hands on experience in one of the focus areas: Creative Technology, Software Development, 3D/VFX, Real-time Engines.
• Solid understanding of machine learning fundamentals - model architectures, training vs. inference, and fine-tuning methods, and apply them in real-world generative AI pipelines.
• Strong experience in scoping, estimating, and delivering technical projects.
• Hands-on experience building or working with AI / generative pipelines, beyond text to image.
• Experience integrating APIs, automation workflows, or multi-step pipelines.
• Ability to translate high-level ideas into concrete technical plans.
• Strong understanding of production realities: timelines, budgets, resourcing.
• Comfortable leading technical teams and making architectural decisions.
• Ability to operate in ambiguous environments and bring structure quickly.
• Strong communication skills and ability to push back on unrealistic expectations.

Not a must, but a plus

• Academic or research background in Machine Learning, Computer Science, or related fields.
• Certifications in Machine Learning, Deep Learning, or Engineering.
• Experience leading cross-functional technical teams (e.g. software engineers, ML engineers, creative technologists, AI artists).
• Background in creative technology, real-time systems, or virtual production pipelines.
• Experience building or supporting scaled content generation systems or working with CPG / enterprise clients.
• Experience in marketing campaign execution (e.g. media, email) and understanding of basic performance metrics.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-hybrid #LI-MJ1 GH9695

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience             

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Overview

At PrizePicks, we are changing the game in daily fantasy sports. We are a passionate team of innovators dedicated to creating a best-in-class experience for our members. Our engineering team builds and scales the platform that powers our explosive growth — from real-time contest engines to the services that handle millions of daily transactions. We are looking for a Senior Software Engineer to join our Checkout & Gameplay team and help us continue to build the future of fantasy sports.

Job Summary

We are seeking an experienced Senior Software Engineer with deep expertise in Ruby on Rails to join our Checkout & Gameplay team. In this role, you will design, build, and own critical Rails-based backend services that power PrizePicks’ core platform, including our checkout, game types, and validation services. You will tackle high-scope, complex technical problems, define the technical path from product idea to production, and mentor engineers across your team and the organization. This is a role for someone who thrives on solving hard backend problems and wants to have a direct impact on a product used by millions.

What You’ll Do

• Design and build backend services: Architect and implement Rails-based services that are performant, scalable, and reliable, supporting high-throughput workloads and complex business logic.
• Own technical delivery: Lead the technical design and implementation of complex features end-to-end — from product requirements through deployment and monitoring.
• Drive system reliability: Diagnose and resolve performance bottlenecks, optimize database queries, and improve the resilience of backend systems under load.
• Define technical direction: Propose and drive architectural decisions for your team’s services, evaluating tradeoffs and communicating recommendations clearly.
• Mentor and elevate: Provide hands-on mentorship to Software Engineers I, II, and III on your team and in the organization through code reviews, pairing, and technical guidance.
• Improve engineering practices: Define, advocate for, and improve best practices around code quality, testing, observability, and deployment for your team.
• Collaborate cross-functionally: Work closely with Product Managers, Designers, QA, and other engineering teams to translate product goals into well-scoped technical solutions.
• Participate in on-call rotation: Share responsibility for production incidents, contributing to root cause analysis and long-term reliability improvements.

What You Have

Experience:

• 5–8 years of professional software engineering experience, with significant time building production Ruby on Rails applications
• Proven track record of owning and delivering complex, multi-component features in a team environment
• Experience designing and operating backend systems that handle significant scale and complexity

Technical Skills:

• Expert-level Ruby on Rails proficiency — you understand the framework deeply, write idiomatic Ruby, and know when to leverage or work around Rails conventions
• Strong proficiency with PostgreSQL, including schema design, query optimization, and performance tuning at scale
• Solid understanding of API design — RESTful services, serialization strategies, and versioning
• Experience with background job processing (Sidekiq or similar) and asynchronous workflows
• Experience with containerization (Docker) and orchestration (Kubernetes)
• Familiarity with CI/CD pipelines and deployment automation
• Understanding of observabilitE-26039y practices — logging, metrics, tracing
• Working knowledge of Go — our backend includes significant Go services, and cross-stack capability is valued at this level

Working Style:

• Comfortable working autonomously with minimal direction on ambiguous problems
• Effective communicator who can articulate technical decisions to both engineers and non-technical stakeholders
• Experience working in a fully remote engineering organization
• Able to context-switch between deep technical work and collaborative planning

What Makes You Stand Out

• Experience leveraging AI-assisted development tools across the development lifecycle — coding, planning, scoping, and code review
• Experience integrating AI tooling into engineering workflows to accelerate team productivity

Where You’ll Live

• This a remote position anywhere in the US is fine. #LI-REMOTE

Working at PrizePicks:

The typical salary range for this position is $170,000 to $185,000 At PrizePicks, we consider your role, level, and where you'll be working when determining our salary ranges. The compensation info you see on our job postings gives you an idea of the starting pay range for the position. Your actual pay within that range will depend on your specific work location, as well as your skills, experience, and education. Your recruiter will be happy to chat more about the specific pay range for your location and how we arrived at it during the hiring process. 

This application period will remain open for 30 days. We’re committed to finding the best candidate, so this date may be adjusted, and any changes will be reflected in this posting. 

Date Posted: March 02, 2026

First Extension: April 2, 2026

Second Extension: May  2, 2026

We are looking for a curious, detail-oriented Analyst to join our Acquisition Marketing Analytics team. In this role, you'll support the measurement and reporting infrastructure that helps our marketing team make smarter decisions.  You’ll also work to contribute to the learning agenda across incrementality and creative testing.  You're a great fit if you're comfortable working with data across multiple sources, excited about connecting analysis to real business outcomes, and thrive in a hands-on, fast-paced, data-driven environment.

What you’ll do:

• Build & maintain marketing performance dashboards and reports
• Automate recurring reporting & operational workflows to reduce manual effort and improve accuracy
• Support the management and QA for marketing data pipelines across paid channels
• Monitor day-to-day performance across acquisition channels, surfacing insights to marketing team stakeholders
• Support channel leaders in implementing incrementality tests and strategies
• Conduct deep-dive analyses to support media buying decisions with data-driven insights and recommendations

What you have:

• 2+ years of experience in data & analytics, specifically in a role supporting paid media channels
• Hands-on experience with digital channels, app-based acquisition, and MMP platforms strongly preferred
• Bachelor's degree in Business, Analytics, Statistics, Econometrics, Information Systems, Computer Science, or a related field
• Exceptional communicator with experience presenting to business stakeholders
• Ability to work with cross-functional partners (Marketing, Finance, Product)
• Strong project management
• Technical Skills:
  • Advanced SQL
  • Tableau (strongly preferred) or similar BI tool
  • Excel
  • Python (preferred for modeling, automation, or statistical analysis)

Where you’ll live:

• This is a hybrid position based at our PrizePicks headquarters in Atlanta, GA. #LI-Hybrid

Please note: This position is not eligible for immigration sponsorship. 

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

Principal Quality Automation Architect

The Principal Quality Automation Architect designs and scales Accordion's automated quality framework across products, services, and AI-enabled workflows. This impactful role will be critical in owning the architecture behind automated validation, test harnesses, evaluation pipelines, test data strategy, and cross-pod tooling standards.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

What You’ll Do:

Automation Architecture

• Design and implement the core automation framework for functional, API, integration, regression, and workflow testing
• Define standards for reusable test assets, environment usage, data setup, and evidence capture
• Create scalable approaches to testing complex, multi-system workflows

AI Evaluation Infrastructure

• Build and maintain regression harnesses for AI-enabled features, including prompt and workflow comparisons, scored evaluation runs, and benchmark execution
• Partner with AI quality analysts to support rubric-based testing and measurable release criteria

Test Data & Environment Strategy

• Define approaches for test data, synthetic data, masked data, and scenario generation
• Improve reliability and repeatability of validation environments

Engineering Partnership

• Work closely with software engineers to improve testability, observability, CI/CD integration, and defect prevention
• Help pods move quality checks earlier in the development lifecycle

You Have:

• 7+ years of experience in QA automation, SDET, or quality engineering roles, with a focus on scale, repeatability, and leverage
• Strong experience with test automation frameworks, API testing, CI/CD, and integration validation – you are systems-minded and deeply technical
• Strong scripting or coding skills
• Experience working with data-intensive or workflow-heavy applications
• Exposure to AI or LLM validation tooling or strong interest in building in that space
• Ability to design frameworks, not just individual tests, and comfortability setting standards that others adopt
• Commitment to balancing sophistication with delivery pace
• Bachelor's degree preferred

You Are:

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• A team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $150,000 to $190,000 + benefits + bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-HA1

Please note: This position is not eligible for immigration sponsorship. 

Company Overview

We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.

If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.

Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.

Manager, Quality Engineering & AI Validation

The Manager of Quality Engineering and AI Validation leads Accordion's centralized Quality Engineering and AI Validation function across software delivery pods. This impactful role will be critical in owning the quality operating model, release-readiness standards, test strategy, AI validation framework, and quality metrics used to support both conventional software and AI-enabled solutions. Above all, this leader will ensure quality is designed into delivery from the start, not inspected in at the end.

This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).

This position is not eligible for immigration sponsorship.

What You’ll Do:

Quality Strategy & Governance

• Define the firm-wide quality strategy, release gates, and validation standards across development pods
• Establish a risk-based quality model for traditional software and AI-enabled workflows
• Define when pod-level validation is sufficient and when independent QA validation is required

AI Validation Leadership

• Build and operationalize the QA approach for AI-led products, including benchmark datasets, scoring rubrics, regression comparisons, and grounded-output validation
• Establish testing expectations for instruction adherence, consistency, business correctness, control compliance, and hallucination risk
• Partner with Engineering and Product leaders on quality implications of prompt, model, workflow, and tooling changes

Team Leadership

• Lead and develop quality engineers, AI quality analysts, and domain-oriented QA resources
• Improve the maturity of automation, evaluation routines, test evidence standards, and release discipline
• Create a scalable central model that supports pods without becoming a bottleneck

Finance & Risk Alignment

• Partner with Finance and practice SMEs to ensure solutions are validated against real business use, materiality, and control expectations
• Ensure high-risk workflows receive the right level of domain review before production release

Production Quality

• Define the framework for production quality monitoring, including escaped defects, output-quality degradation, reviewer overrides, and control failures
• Create visibility into quality trends, readiness, and recurring failure patterns for Engineering and leadership

You Have:

• 8+ years of QA, software testing, or quality engineering experience, including team leadership – you are a builder of quality systems and operating models
• Deep fluency in both engineering quality and business impact
• Experience building test strategy, release-readiness processes, and automation programs in modern software environments
• Experience supporting AI-enabled applications, workflow automation, data products, or decision-support systems
• Strong understanding of functional, integration, regression, API, and data validation approaches
• Ability to translate business-critical finance workflows into quality controls and release criteria
• Comfortability asking tough questions about readiness, risk, and evidence
• Strong communication skills and credibility with Engineering, Product, and business stakeholders – you are structured, pragmatic, and highly credible
• Consistent focus on trust, traceability, and scalable execution
• Bachelor's degree preferred

You Are:

• Excited to be part of a growing team, with a focus on driving future growth
• Passionate about delivering exceptional client service
• Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
• Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
• Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
• A self-starter with a strong work ethic
• Full of entrepreneurial spirit and comfortable in a fluid, flat organization
• Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
• A team player, able to work with team members across all levels
• Someone who enjoys mentoring others and doing meaningful work
• A leader of others; you lead by example

The annual salary for this role ranges from: $165,000 to $205,000 + benefits + bonus.

Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.

Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

#LI-HA1

THE POSITION
Our roster has an opening with your name on it

We’re looking for a Staff Software Engineer to own and evolve test automation for our Sportsbook Emerging Experiences - Social and Advanced Search - across iOS, Android, and Web. This is a hands-on technical leadership role focused on building reliable functional and performance automation that improves release confidence.

You’ll partner closely with engineers, product, and QA to embed quality earlier in the development lifecycle, build repeatable patterns in our Nx monorepo and CI, and raise the bar on what “release ready” means for user-critical journeys.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

Design and implement end-to-end automation for core Social and Search journeys using Cypress (web) and Detox (iOS/Android), aligned to our Nx monorepo structure.

Own and evolve the pillar’s automation foundations: test architecture, folder structure, screen-object patterns, shared utilities, and local-first run toolchains so teams can add coverage quickly and consistently.

Integrate automation into CI (Buildkite and/or GitHub Actions): affected execution, parallelization, clear pass/fail reporting, and quality gates that are actionable, while keeping suites easy to run locally for fast iteration.

Drive stability: track flakiness, improve test determinism, and shorten time-to-signal through improved synchronization, test data control, and failure triage patterns.

Establish a test data and environment strategy: mocks/fixtures for acceptance, prod-like data for E2E, and lightweight API/contract tests (Pact or equivalent) where they add value.

Build performance coverage for critical journeys (feed load, interactions, search latency/rendering) using Detox performance tooling and/or Flashlight + Maestro; define baselines and regression thresholds.

Own load/performance testing for key end-to-end user journeys (from BFF/edge APIs through platform and backend services) using Locust (Python) or equivalent, including realistic traffic modeling (ramp profiles, concurrency, think time), scenario design, assertions on p95/p99 latency, throughput, and error rates, and reporting.

For Advanced Search (including LLM-powered experiences where applicable), define automated evaluation: schema/structure checks, relevance/quality regression vs baselines, and edge-case/safety checks.

Partner with platform and observability teams to improve test visibility (dashboards, logging, artifacts) and ensure automation results are easy to interpret and act on.

Mentor and enable: coach engineers and QA (including team members transitioning from manual to automated testing) on automation authorship, local-first toolchains, and AI-assisted development workflows (e.g., Cursor) so squads can confidently build and maintain test coverage.

THE STATS
What we're looking for in our next teammate

7+ years of experience in software test automation / quality engineering, including designing and maintaining automation frameworks at scale.

Hands-on coding skills in TypeScript/JavaScript and/or Python; comfortable reading and contributing to production code.

Strong end-to-end automation experience across web and mobile (Cypress and Detox preferred; Playwright, Appium, WebdriverIO, etc. are transferable).

Experience working in monorepos and CI/CD: Nx (or similar), Buildkite/GitHub Actions, and practices like affected runs, parallelization, and fast feedback loops.

Experience testing APIs and distributed systems: test data setup, SQL/NoSQL validation, and contract testing/mocking approaches where appropriate.

Performance and reliability mindset: build performance baselines, run end-to-end load tests (Locust/k6/JMeter) that exercise BFF and downstream services, interpret p95/p99 latency and error rates, and reduce flaky tests through better design.

Staff-level leadership: proven ability to influence across teams, set standards, mentor others, and drive quality initiatives end-to-end.

Nice to Have

Mobile performance tooling (Detox performance, Flashlight, Maestro) and/or web performance profiling (Lighthouse, tracing) is a plus.

Accessibility testing experience (axe, WCAG) and/or visual regression testing.

Experience with observability and reporting (Grafana, ELK, Datadog) for test signal, flakiness, and CI analytics.

Cloud and data tooling (AWS, Docker/Kubernetes) for test environments, orchestration, and test data pipelines.

Experience testing ML/LLM-powered search: evaluation datasets and regression across model/prompt changes.

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $159k- $199k USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-Hybrid

The SPLC is seeking a Digital Fundraising Manager who is passionate about racial and social justice! 

The Manager, Digital Fundraising is responsible for managing the day-to-day operations of the Email and SMS fundraising team, overseeing campaign planning, execution, and campaign performance. The manager serves as the organization’s subject matter expert in Engaging Networks and Hustle and work cross-functionally to embed email and SMS into broader digital, advocacy, and fundraising strategies. Working cross-functionally, this role helps translate strategic priorities into results-driven digital fundraising campaigns.

Who You Are

Experienced. Demonstrated end‑to‑end digital fundraising expertise across email, SMS, and social fundraising, with experience managing online contribution platforms and a proven track record of growing online revenue, donor counts, and average gift size through testing and optimization.

Messaging Strategist. Crafts compelling, conversion‑driven fundraising messages informed by a strong understanding of donor psychology, urgency, and emotional resonance, and adapts tone and framing effectively for different audiences and donation contexts.

Results Focused. Demonstrates full ownership of online fundraising goals and performance, making decisions grounded in revenue impact, donor experience, and long‑term growth, while remaining comfortable and accountable for metrics and outcomes.

Data-Driven. Uses performance data to actively inform strategy, embraces testing and experimentation for continuous improvement, and exercises sound judgment in knowing when to rely on quantitative insights and when qualitative context is equally important.

Project Manager. Effectively manages multiple campaigns, deadlines, and approval processes simultaneously by prioritizing work in high‑volume, fast‑moving environments and keeping stakeholders aligned to move projects forward without bottlenecks.

Mission, Vision & Values Alignment. Demonstrates an understanding of and a commitment to SPLC Action Fund's mission, vision and values.

What You'll Do

Oversee integrated campaign calendars, revenue forecasting, performance optimization, and the execution of data-driven campaigns that respond to breaking news, program priorities, and urgent moments.

Directly manage and mentor the email marketing team, providing strategic guidance, coaching, goal-setting, and ensuring operational excellence.

Serve as the internal expert on email and SMS platforms, including audience segmentation, automation, deliverability, compliance, and donation/action page optimization within Engaging Networks.

Develop and manage testing roadmaps (A/B, multivariate, longitudinal), analyze campaign performance, maintain KPIs and dashboards, and continuously improve supporter experience and fundraising outcomes.

Partner programmatic and operational teams to align messaging, list growth acquisition strategies, and ensure campaigns are mission-aligned and supporter-centered.

Oversee campaign QA, production workflows, copy, accessibility, brand consistency, and other duties in support of SPLC’s fundraising and organizational goals.

Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Minimum Qualifications 

We are committed to equitable hiring practices, therefore you must meet the minimum qualifications to be considered for the role.

• Minimum of five (5) years of experience demonstrated success leading digital fundraising programs;
• Minimum of two (2) years of proven people management experience; and
• High School Diploma or GED.

Compensation & Benefits

This is a non-exempt role and the minimum starting salary is $112,286 annually. Salary will be commensurate with experience.

Click here to view the benefits available to SPLC staff.

Where & How You'll Work 

This role has the following work designations options:

• Local Remote: Will work remotely but is expected to attend work-related activities that occur at the SPLC offices or in the states in which the SPLC operates.
• Telework: Will work at an SPLC office at least three days per week and may work two days per week from an alternative work location.
• This position will report to the Deputy Director, Digital Fundraising and Advertising.

Other Special Considerations 

This job is performed under general office conditions and is not subject to any strenuous physical demands or dangerous conditions.

Your Impact

As the Director of Technical Support, you will be responsible for scaling and evolving our Tier 1 Technical Support organization to support a rapidly growing, global customer base. You will define the strategy, structure, and operational framework required to deliver consistent, high-quality support at scale.

In this role, you will lead through leaders, drive operational excellence, and shape how we leverage AI and automation to transform support delivery. You will partner cross-functionally with Product, Engineering, Sales, and Customer Success to ensure a seamless, customer-centric experience while building a high-performing, future-ready organization.

What You’ll Do

Location: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZ - 4 days in-office required
Reports to: Sr. Director, Global Support
Direct Reports: 15, with 1-2 Team Leads

Operations Leadership:

• Lead and develop technical support leaders and their teams, providing strategic direction, coaching, and organizational guidance.
• Drive functional KPI performance in accordance with department and corporate objectives.
• Ensure escalations reach an effective resolution. This may entail coordinating with and working with other departments, including sales, customer success and accounting to resolve issues.
• Analyze, manage, and implement performance metrics, scorecards, and reporting to assess team and individual performance.

Quality Assurance, Training, and Process Improvement:

• Review top issues & trends from Salesforce, JIRA, and other systems to identify opportunities for improvement & training
• Collaborate with training team and senior department leadership on QA and Training strategy to ensure program effectiveness
• Identify areas of improvement and lead process optimization initiatives to enhance efficiency and customer satisfaction.

Customer Experience and Advocacy:

• Analyze and understand customer needs based on survey feedback, call monitoring and LLM analysis
• Demonstrate excellent project management skills and partner with internal groups including Customer Success, PSO, and Sales to ensure a superb customer experience.
• Collaborate with product and development teams to relay customer feedback and influence bug/defect and feature request strategies
• Develop and implement strategies to elevate the customer experience and improve CSAT/NPS

Team/Work Force Management:

• Recruit, train, and motivate a high-performing team, fostering a culture of collaboration and accountability.
• Provide regular feedback, performance evaluations, and support to team members.
• Manage team schedules, real-time adherence, and other WFM duties.

What You Bring

• Proven ability to lead through leaders, building and scaling high-performing support organizations
• Embodies an #OWN IT mindset when it comes to helping customers and operational challenges
• Demonstrates an AI-first approach to solving business problems; comfortable leveraging LLMs and automation to drive scale and efficiency
• Strong executive communication skills with the ability to influence across all levels of the organization
• Ability to operate both strategically and tactically in a fast-paced, high-growth environment
• Experience building structure and driving clarity in ambiguous or evolving environments
• Strong comprehension of internet networking & routing, hardware and software troubleshooting
• Deep understanding of technical support environments, including hardware, software, and networking troubleshooting
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• 10+ years of experience in technical support or customer operations, with progressive leadership experience in tiered, high-volume support environments
• Proven experience operating at scale within complex, global, or high-growth organizations
• Strong knowledge of contact center technologies (CCaaS, CRM, ERP, WFM suites) and modern support tooling
• Demonstrated experience driving AI, automation, or digital transformation initiatives within support organizations
• Experience establishing operational frameworks, dashboards, and performance metrics to drive continuous improvement
• Experience in IoT (hardware/software/network), public safety technology, or similarly complex technical environments strongly preferred
• Strong executive presence with the ability to influence senior leadership and cross-functional stakeholders
• Bachelor’s degree in a technical field preferred or equivalent experience

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Job Title: Software Engineer (Full Stack)

Location: Atlanta, GA | NYC, NY | Remote, USA

Employment Type: Full-time, Salaried

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary:

As a Software Engineer at Impiricus, you will play a crucial role in designing, developing, and optimizing our digital healthcare solutions. You will work across multiple platforms, ensuring scalable, high-performance software development while leading technical initiatives. This role requires deep expertise in backend and frontend development, architecture design, and cross-functional collaboration to drive innovation in healthcare technology.

Duties/Responsibilities:

Software Development & Architecture

• Design, build, and maintain scalable APIs, services, and data pipelines primarily in Python, leveraging microservices and cloud-native architectures.
• Implement secure, high-performance, and maintainable system designs that can evolve with business and healthcare needs.
• Develop web applications and dashboards (React/Next.js or similar) that surface backend and AI functionality to internal and external users.
• Integrate and refine LLM workflows including prompt engineering, model orchestration, and backend/UX pipelines for intelligent healthcare solutions.
• Ensure engineering excellence through code reviews, testing, CI/CD automation, observability, and performance optimization.

Technical Leadership

• Guide technology decisions, frameworks, and best practices for software development.
• Lead and mentor junior engineers and offshore development teams.
• Stay up to date with industry trends and emerging technologies to drive continuous improvement.
• Provide technical documentation and architectural diagrams for system enhancements.

Cross-Functional Collaboration

• Work closely with Product Management to define technical requirements and roadmap initiatives.
• Collaborate with UX/UI teams to ensure seamless and intuitive user experiences.
• Integrate backend APIs and microservices for efficient data exchange across platforms.
• Partner with data analytics teams to optimize performance and scalability.

Experience:

• 2+ years of software engineering experience, with a strong focus on backend development in Python (Node.js a plus).
• Familiarity with frontend frameworks (React/Next.js, Vue, or similar) to deliver full-stack solutions.
• Hands-on experience with LLMs, prompt engineering, and AI model integration into production systems.
• Proficiency in RESTful APIs, microservices, and database management (SQL & NoSQL).
• Experience with cloud platforms (AWS, Azure, or GCP), containerization (Docker, Kubernetes), and DevOps practices (CI/CD pipelines, monitoring, observability).
• Knowledge of healthcare compliance standards (e.g., HIPAA) is preferred; experience working with distributed or offshore engineering teams is a plus.
• Bachelor's degree in Computer Science, Engineering, or a related field.

The base salary range for this role is $110,000 - $135,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
 HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
 Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
 Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
 Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
 Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
 Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
 401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Challenge

OneTrust is seeking a Principal Learning Experience Designer to architect and scale high‑impact, release‑driven digital education for complex SaaS products. This is a senior‑level individual contributor role for a proven learning architect who thrives in fast‑moving environments and sets the standard for quality, speed, and scalability.

In this role, you will be the studio’s learning design authority and quality multiplier, building flagship eLearning, converting instructor‑led content into scalable self‑directed experiences, and creating reusable design patterns that allow learning to move in lockstep with product releases. You will combine strong instructional design judgment with hands‑on execution, helping customers and partners quickly adopt new functionality and realize value from OneTrust’s platform.

Your Mission

• Architect and deliver rapid, release‑synchronous eLearning for technical SaaS products, using modern authoring tools (primarily Rise)

• Convert ILT/VILT and SME‑led content into high‑quality, self‑directed digital learning that scales globally

• Design and maintain net‑new, release‑maintenance, and delta‑training modules that clearly communicate what changed, why it matters, and how to apply it

• Build microlearning (≤15 minutes)

• Create high‑quality demo and how‑to videos with AI audio, that teach real workflows, use cases, and best practices

• Own and evolve reusable learning templates, patterns, and standards that ensure consistency, accessibility, and speed across the education portfolio

• Partner with product SMEs, trainers, and education leaders to translate complex functionality into clear, outcome‑driven learning

• Apply and enforce accessibility (WCAG) standards and inclusive/neurodiverse design practices

• Leverage AI tools (e.g., Copilot, Rise AI) to accelerate development, generate scenario variants, maintain terminology consistency, and support quality assurance

• Mentor and coach other designers—raising the overall quality bar, influencing design decisions, and providing hands‑on guidance for complex initiatives

• Use learner and delivery feedback to identify “stumble points” and design targeted digital solutions that improve adoption and time‑to‑value

You Are/Have

• Bachelor degree in Instructional Design or Education or similar.

• 7+ years of experience in instructional design or rapid eLearning experience design, ideally within SaaS, enterprise software, release‑driven environments, or technical platforms

• Experience in Addie, Backward, and Agile design.

• Proven success delivering rapid eLearning in high‑volume, release‑driven environments

• Deep experience converting instructor‑led and technical content into effective self‑directed learning

• Strong design judgment and the ability to act as a design authority, not just a content producer

• Strong project management skills, with experience working closely with SMEs and managing multiple projects in parallel while meeting release timelines

• Hands‑on experience producing video content using tools such as Camtasia, Snagit, or similar

• Strong proficiency with Articulate Rise and working knowledge of Articulate Storyline

• Working knowledge of accessibility standards (WCAG) and inclusive design principles

• Experience using AI to improve development velocity, quality, and scalability

• Strong collaboration and communication skills across cross‑functional teams

Extra Awesome

• IAPP Certifications (any)   

• OneTrust Professional Certification and/or Expert Certifications   

• ATD, Training Institute or similar industry certification

• Articulate AI Certification or similar

• AI Certification(s)

The Challenge

Due to rapid growth and increased demand for our AI-Ready Compliance platform, OneTrust is looking for an experienced and dedicated Performance Engineer with excellent testing skills.

The Performance Engineer will be responsible for driving and developing consistent performance/load tests that will be used to ensure the quality of the product. The right person will have proven core QA competencies and ability to create stable performance tests, high attention to detail, and ability to work in heavily Continuous Deployment environments.

The Performance Engineer should have a strong desire to understand the AI Governance and Privacy industry, including regulatory environments, and uses this curiosity to build skills that will support all the primary responsibilities.  This role is critical in keeping OneTrust on the forefront of industry trends, competitive landscape and continually improve our core application.

Your Mission

• Understand and translate business and technical requirements into performance tests within a CI environment.
• Work with product management, and other functional teams to own and deliver performance/load test plans.
• Collaborate with different functional groups (Development and Operations) to identify gaps, prioritize, and resolve issues.
• Conduct system performance testing to ensure system reliability, capacity and scalability.
• Get to the bottom of the performance issue and make recommendations to Dev and Operations teams.
• Generate test summary reports for management review.
• Train and mentor junior performance engineers.
• Define test data and reports for both functional and non-functional requirements
• Use strong communication and natural curiosity to provide trusted and highly valuable feedback

You Are/Have

• Bachelor's degree in Computer Science, Engineering, or related technical or business field
• 2-4+ years of relevant experience working as a Performance Engineer.
• Ability to write new and maintain existing scripts using BlazeMeter and JMeter.
• Ability to execute scripts under load or without load.
• Ability to analyze the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.
• Skills to Identifying memory leakage, connection issues & Bottleneck problem in the application.
• Familiarity with JIRA for raising and tracking performance issues.
• Familiarity with Gitlab and other git tools for managing source code.
• Strong experience with database testing (SQL/NoSQL).
• Experience working with CI tools like Jenkins and Gitlab CI and ability to write pipeline scripts for performance test execution.
• Superior communication and organizational skills.
• Strong ability to work as part of a team, solve problems independently and supervise junior engineers.
• Experience in cloud application projects preferable (Azure or AWS).
• Experience working on Enterprise scale software in an Agile manner.
• Ability to approach products from various points of view.
• Agile development experience (Behavior Driven Development (BDD) / Test Driven Development (TDD), SCRUM).
• Experience working with mixed onshore.
• Experience with Docker or Kubernetes.

Extra Awesome

• Experience with AI tools like Copilot, Windsurf or Claude Code.

Job Title: Software Engineer (DevOps)

Location: Atlanta, GA | NYC, NY | Remote, USA

Employment Type: Full-time, Salaried

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

Job Summary:

As a Software Engineer (DevOps), you will play a critical role in building, operating, and continuously improving the cloud infrastructure that powers our digital platform. This role is primarily focused on DevOps ownership—including infrastructure, CI/CD, automation, reliability, and security—while also contributing to application quality through QA automation, defect resolution, and feature development as needed.

You will design and manage scalable AWS infrastructure, optimize deployment pipelines, and ensure high system availability and performance. In addition, you will work closely with Engineering and QA teams to strengthen automated testing frameworks, troubleshoot and resolve production and pre-production issues, and support the implementation of new features.

Responsibilities:

• Design, build, and maintain scalable AWS infrastructure using Infrastructure as Code tools such as Terraform or AWS CloudFormation.
• Develop and manage CI/CD pipelines leveraging AWS services (e.g. CodePipeline, CodeBuild, CodeDeploy) and/or third-party tools.
• Operate and optimize containerized and serverless workloads using services such as EKS, ECS, Lambda, and Fargate.
• Monitor, log, and troubleshoot systems using Amazon CloudWatch, AWS X-Ray, and related observability tools to ensure high availability.
• Implement AWS security best practices, including IAM, network security (VPCs, security groups), and secrets management.
• Automate infrastructure operations, scaling, and maintenance using scripting and AWS-native automation services.
• Lead incident response and post-incident reviews, driving continuous improvements in reliability, performance, and cost optimization.
• Identify, troubleshoot, and resolve software defects to maintain application stability and performance.
• Contribute to and enhance QA automation to ensure reliable, high-quality releases.
• Support additional infrastructure, platform, and operational efforts as needed.
  
  

Experience:

• 3+ years of experience building production-grade software, including 2+ years of hands-on experience developing and operating cloud-based infrastructure.
• Bachelor's degree in Computer Science, or related technical engineering field.
• Strong experience operating production workloads on AWS, including core services such as EC2, VPC, IAM, RDS, S3, and CloudWatch.
• Practical experience with Infrastructure as Code using Terraform or AWS CloudFormation.
• Proficiency in Python, Bash, and SQL
• Experience building and maintaining CI/CD pipelines using AWS-native or common third-party tools (e.g., GitLab, GitHub Actions, Jenkins).
• Working knowledge of containerization and orchestration technologies such as Docker and Kubernetes (EKS) or ECS.
• Solid understanding of networking fundamentals and cloud security best practices.
• Programming background in Golang and/or TypeScript is a plus

The base salary range for this role is $100,000 - $130,000.

Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Important Notice

To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to careers@impiricus.com

Benefits:

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
 HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
 Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
 Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
 Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
 Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
 Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
 401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are looking for a DevSecOps Engineer that will be responsible for supporting and implementing all aspects of secure SDLC, including patching vulnerabilities in libraries, code, and conducting security audits. You will work closely with our development, operations, and security teams to ensure that our cloud infrastructure and Kubernetes deployments are secure, scalable, and efficient. Your primary responsibility will be to integrate security practices into the CI/CD pipeline, automate security tasks, and ensure compliance with industry standards.

What You’ll Do

• Work cross-functionally with the InfoSec, SRE, and Engineering teams
• Keep up to date with current vulnerabilities in the DevOps space, patch, mitigate, or procure acceptance of the vulnerability by InfoSec standards
• Check code and repositories for insecure coding practices and work with Engineering teams to remediate
• Work closely with InfoSec to create and maintain Secure SDLC training
• Conduct security based quality assurance on pre-deployment packages, and seek approval or denial of those deployments based upon security findings
• Conduct security based quality assurance such as dynamic and static code testing
• Work closely with Compliance and Engineering teams to conduct pre-project risk assessments
• Implement security checks and practices within CI/CD pipelines to ensure secure code deployment and infrastructure
• Develop automation scripts and tools to streamline security processes, including vulnerability scanning, patch management, and incident response
• Conduct security training and awareness programs for engineering teams to promote a security-first culture

What You Bring

• Bachelor's Degree in Computer Science/Engineering, or related work experience
• 3+ years devops or development experience in an enterprise environment
• 1+ years security, risk, or compliance experience
• Strong knowledge of security tools and best practices, including vulnerability scanning (e.g., Nessus, Qualys), SAST/DAST, and container security tools
• Proficiency with scripting and automation languages, especially IaC such as Terraform, Crossplane, etc
• Experience with various development methodologies, tools, and CI/CD tools such as Bitbucket, Gitlab, Github, Circle CI, Travis CI, Argo CD, Azure DevOps
• Security and DevOps certifications strongly preferred

Why Roadie? 

• Competitive compensation packages 
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 
• Flexible work schedule with unlimited PTO 
• Monthly 3-day weekends
• Monthly WFH stipend 
• Paid sabbatical leave - tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done

Location: Peachtree Corners, GA, United States (Greater Atlanta Area) - 4 days in-office required
Reports to: Sr. Manager, Technical Support
Direct Reports: N/A

Your Impact

As a Technical Support Team Lead, you will provide day-to-day technical and operational leadership for a group of support specialists, ensuring consistent, high-quality troubleshooting and customer issue resolution. While not a people manager, this role carries indirect responsibility for performance through workflow coordination, escalation support, mentoring, and best-practice guidance. You will act as a senior technical resource and coach, helping the team resolve complex issues efficiently, improve processes, and meet service-level expectations.

What You’ll Do

• Lead, motivate, and help manage a team of support specialists and engineers, ensuring performance standards and customer satisfaction goals are met or exceeded.
• Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
• Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
• Serve as a role model by handling complex cases, supporting team morale, and driving a customer-first culture.
• Conduct regular 1:1s for insights into training opportunities and product proficiency.
• Perform weekly audits of agent-customer interactions to ensure adherence to internal standards and industry best practices.
• Track QA metrics such as interaction accuracy, empathy, resolution effectiveness, and response time; present findings and improvement plans to leadership.
• Own the onboarding experience and ongoing education for new and existing agents. Provide structured guidance, shadowing opportunities, and actionable feedback to mentees.
• Identify training gaps through QA and case analysis; proactively address them via just-in-time learning or structured refreshers.
• Hold regular office hours for case reviews and questions from the team to help close the gaps in training.
• Serve as the point of contact for escalated cases
• Lead team meetings to review trends, root causes, and resolution paths for high-impact cases.
• Mentor agents on escalation handling through live case reviews, simulated escalations, and postmortems.
• Collaborate with the Knowledge Management team to keep SOPs, internal tools, and customer-facing documentation accurate and relevant.
• Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose automation or process improvements.

What You Bring

• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking and routing
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to manage competing priorities and adapt to changing environments
• Self-driven, able to take ownership, work independently and manage key stakeholder needs
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• Bachelor’s Degree or working toward a college degree in a technical discipline
• 2-3 years’ leadership experience in a tiered technical support environment
• Experience with security camera systems, VMS, DVR, and NVR solutions is strongly preferred
• Certifications such as Network+, Security+, Linux+
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS
• 5 years’ experience troubleshooting network issues in a hardware/software environment
• Preference will be given to those with technical support roles related to public safety and government
• System Administration certifications

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Job Title: VP, AI Engineering

Location: Atlanta, GA

Employment Type: Full-time, Salaried

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.

 
Job Summary

As a VP, AI Engineering at Impiricus, you will lead the vision, strategy, and execution of AI-driven innovation across our platform. You will partner closely with product, engineering, and business leaders to deeply understand company and customer challenges, and translate them into scalable, high-impact AI solutions.

You will define how AI transforms our products—leveraging cutting-edge techniques in machine learning, large language models, and decision systems to drive measurable outcomes in healthcare engagement. This role requires both strategic leadership and hands-on technical depth, ensuring that AI is not just exploratory, but production-ready, reliable, and delivering real-world value.

Responsibilities

• Define and execute the company’s AI engineering strategy aligned with product and business objectives
• Build, lead, and scale a high-performing team of AI/ML engineers
• Architect and deliver cutting-edge AI solutions, including LLM-powered systems and intelligent automation
• Translate complex business and product challenges into scalable AI-driven solutions
  Own the end-to-end AI lifecycle, from research and prototyping to production deployment and monitoring
• Establish best practices for ML infrastructure, experimentation, evaluation, and governance
• Design and maintain scalable, reliable AI platforms using modern tooling and distributed systems
• Stay at the forefront of AI advancements and integrate state-of-the-art techniques into production
• Partner with cross-functional leaders and communicate AI strategy, progress, and impact to executive stakeholders

Experience

• PhD in Computer Science, Machine Learning, Artificial Intelligence, or a related field
• 10+ years of experience in the AI field, spanning academia and/or industry
• Demonstrated experience applying AI to solve real-world, high-impact problems
• Deep expertise in machine learning, deep learning, and modern AI methodologies
• Strong experience with LLMs, prompt engineering, and emerging agent-based systems
• Knowledge of reinforcement learning and/or sequential decision-making frameworks
• Proven experience building scalable ML infrastructure and distributed systems
• Hands-on expertise with modern AI tooling 
• Track record of delivering production-grade AI systems (not just research prototypes)
• Strong understanding of state-of-the-art AI research and ability to translate it into practical applications; publications, patents, or notable contributions preferred

Important Notice

To protect candidates, please note that all communication from our team will come directly from an @impiricus.com email address. We do not engage third party recruiters to schedule interviews for this role. If you receive outreach from anyone outside of our domain claiming to represent Impiricus, please disregard and let us know by forwarding the message to careers@impiricus.com

Benefits

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

 Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
 HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
 Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
 Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
 Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
 Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
 Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
 401(k): Save for your future with tax advantages (and company match!)

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As one of Microsoft’s most recognized global partners, Quisitive sits at the forefront of cloud transformation, enterprise data strategy, cybersecurity, and the emerging frontier of agentic AI. Here, consultants and technologists operate on the edge of innovation—supported by a culture that values craftsmanship, open collaboration, and technical expertise. If you’re looking for a place where you can innovate, solve complex problems, and build solutions that make a measurable impact, join us.

As a Senior QA Engineer embedded in our Telecom OSS practice, you will own end-to-end test strategy and automation for applications supporting cable TV, voice, and broadband internet services. You will work across telecom middleware layers and operational systems including:  provisioning, service activation, billing interfaces, and network management platforms — ensuring that complex, high-availability systems meet rigorous quality standards before reaching production.  This position is a hybrid role and you will need to be located in the Greater Atlanta area.

Key Responsibilities

• Design, build, and maintain scalable E2E test suites using Playwright targeting web-based OSS/BSS portals, service management UIs, and operational dashboards
• Develop and execute test strategies for telecom service applications spanning cable/TV, VoIP, and broadband internet platforms
• Test telecom middleware integrations including provisioning systems, service orchestration layers, and network-facing APIs (REST, SOAP, TL1, SNMP)
• Validate end-to-end service workflows such as subscriber activation, order management, fault management, and service assurance flows
• Integrate automated test suites into CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent) supporting rapid release cycles
• Collaborate with OSS architects and developers to define testable acceptance criteria for complex, multi-system integration scenarios
• Mentor junior QA engineers and establish team-wide testing standards, frameworks, and best practices specific to telecom environments
• Triage failures, isolate root causes across system boundaries, and communicate findings clearly to engineering and client stakeholders
• Contribute to pre-sales and solutioning by scoping QA workstreams for telecom client engagements

Required Qualifications

• 5+ years of QA/test automation experience, with at least 2 years hands-on with Playwright
• Demonstrated experience testing OSS/BSS applications in a cable, telecom, or managed services environment
• Familiarity with telecom service domains: cable/TV (video), voice (VoIP/POTS), and internet (broadband) provisioning and management
• Experience testing middleware integrations and APIs — REST, SOAP, or protocol-level interfaces common in telecom stacks
• Proven ability to design E2E test frameworks from scratch across multi-system, distributed architectures
• Strong working knowledge of CI/CD pipelines and integrating automated tests into build/deploy workflows
• Solid grasp of test strategy principles: risk-based testing, test pyramid, regression coverage, and environment management
• Experience working in Agile/Scrum delivery environments, ideally on client-facing engagements
• Strong communication skills — able to translate complex QA findings for both technical and non-technical audiences

Nice to Have

• Hands-on experience with OSS platforms such as Amdocs, CSG, Netcracker, Comverse, or similar
• Knowledge of TMForum standards (eTOM, SID, Open APIs) and how they apply to service assurance and fulfillment
• Familiarity with DOCSIS, SIP, or other cable/telecom protocols
• Experience with performance or load testing for high-throughput telecom transaction systems
• Exposure to Microsoft Azure-based telecom or cloud-native OSS deployments
• Prior consulting or client-facing delivery experience in the telecom or cable industry

Why Quisitive

• Work on mission-critical systems for leading North American cable and telecom operators
• Collaborate with Microsoft MVPs and industry-recognized delivery leaders in the telecom OSS space
• Exposure to a broad portfolio of telecom technologies across video, voice, and broadband domains
• Competitive compensation, comprehensive benefits, and a culture that invests in continuous learning and certification

​

About Quisitive​

With significant growth since 2016, Quisitive is rapidly progressing our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud solutions, artificial intelligence and business applications that transform our clients’ businesses and achieve remarkable business outcomes. ​

What You’ll Bring to The Team:

This is a hands-on, execution-focused marketing operations role at the center of Florence’s revenue operations engine on the GTM Strategy and Enablement team. You’ll sit at the intersection of marketing, sales, and revenue operations, owning the day-to-day execution inside our GTM tech stack, ensuring campaigns run, leads flow, pipeline grows, and reporting is accurate. You’ll be a trusted partner to marketing, BDR, and sales teams, ensuring the engine runs smoothly from first touch to closed-won.

You Will:

Marketing Process & Campaign Execution

• Execute within our GTM stack: HubSpot, Salesforce, Wordpress, Cvent, 6sense, Gong, Spekit, LinkedIn Sales Navigator, Clay, and other AI tools
• Own the day-to-day execution of marketing programs, including:
• List and Segment Building 
• Campaign setup and QA
• Webinar and event operational support
• HubSpot workflows and nurture programs
• Scoring models and MQL criteria
• Manage UTM taxonomy, attribution tracking, and campaign performance visibility
• Administer and optimize 6Sense segments and in-market account identification
• Create dynamic audience segments to support targeted outreach across personas and industries

Data, Reporting & Business Rhythm

• Own full-funnel reporting: MQL → SQL → SAL → Pipeline → ARR
• Build and maintain in-app dashboards and recurring performance reporting used by GTM leadership and company executives
• Ensure data accuracy and consistency across CRM and marketing platforms
• Deliver ad-hoc analysis that answers real business questions; not just dashboards 
• Partner with AEs, BDRs, marketing, and sales operations on full-funnel hygiene, deal progression, process clarity 
• Act as an independent auditor of pipeline health, becoming an expert in top-funnel conversions, pipeline velocity, and demand generation drivers 
• Analyze full-funnel KPIs like and pipeline velocity, surfacing actionable insights to GTM leaders proactively 
• Support annual planning, ICP definitions, segmentation and other ongoing strategic initiatives           
• Ensure clean and consistent handoffs across marketing → BDRs → sales →

Process Execution & Governance

• Maintain and enforce data governance standards around lifecycle stage adoption, field usage
• Deduplication, and enrichment workflows
• Create and maintain SOPs for GTM processes
• Drive adoption through end-user training on processes and reporting, often aligning with Sales Enablement
• Support rollout of new workflows and tools in partnership with GTM Systems

Partnering with GTM Systems

You will be a critical partner to the GTM Systems team, who own:

• System architecture and integrations
• Data model design and cross-platform data flow
• Vendor/tool evaluation and stack strategy
• Backend automation infrastructure

You’ll provide input, surface issues, and help operationalize changes and enhancements to the underlying architecture.

The Ideal Candidate Has:

• 5+ years in GTM, marketing, sales, or revenue operations in a high-growth B2B SaaS company
• Deep, hands-on experience in HubSpot (Marketing Hub + CRM)
• Strong working knowledge of Salesforce and cross-system processes
• Experience with tools like 6Sense, Gong, Clay, or similar platforms
• Proven ability to:
• Build workflows and manage campaigns
• Maintain clean pipeline and lead processes
• Translate data into actionable insights
• Strong understanding of:
• Lead lifecycle and funnel metrics
• Attribution and UTM strategy
• Pipeline health and forecasting inputs
• Highly detail-oriented with strong execution skills; you notice when something’s off
• Ability to manage multiple stakeholders and prioritize across competing requests

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

We are seeking an exceptional Chief of Staff for our Managing Director of AI—someone who combines strategic vision in AI with hands-on execution and technological know-how. You'll be both a force-multiplier and a transformation architect: designing AI-enabled processes, building automated engines that run independently, leading organizational rollouts, and ensuring crisp execution across our AI solutions practice.

This role goes beyond traditional Chief of Staff responsibilities. You'll design processes that leverage AI, build repeatable systems that scale, and lead entire client transformations from discovery to sustained adoption. You have the potential to grow into leading organizational-level AI implementations as the practice expands.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the Managing Director of AI and the executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Lead Human Agency's AI transformation methodology: define offerings, build repeatable frameworks, and establish best practices for AI-enabled workflows
• Design end-to-end processes that embed AI tools (LLMs, automation platforms, knowledge assistants) into client workflows and internal operations
• Translate complex AI capabilities into clear business cases, use cases, and implementation roadmaps for executive audiences
• Produce high-quality executive materials (briefings, roadmaps, decision memos) that drive alignment and decisions
• Identify where AI creates leverage across client engagements and surface strategic opportunities to leadership

AI Process Design & Automated Engines

• Design and build AI-powered systems that operate independently with minimal ongoing intervention—automated engines that scale beyond individual engagements
• Create repeatable processes for AI implementation: discovery frameworks, solution architectures, evaluation routines, and governance models
• Design prompts, playbooks, and knowledge bases optimized for reliability, consistency, and reusability across multiple clients
• Implement lightweight automation using no/low-code tools (Zapier, Make, Airtable) integrated with AI capabilities
• Establish monitoring and feedback loops that enable self-correcting, continuously improving systems
• Document patterns and best practices that can be deployed at scale

Client Service Delivery & Organizational Rollouts

• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions (e.g., knowledge assistants, workflow automations, content summarization, research copilots), from discovery through launch and sustained adoption
• Lead company-wide and client-wide AI adoption initiatives—managing stakeholder alignment, training, governance, and measurement across entire organizations
• Run comprehensive discovery to surface use cases, success metrics, risks, change-management needs, and technical requirements; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners: data/connectivity needs, tool selection, integration planning, prompt engineering, and rollout choreography
• Design change-management approaches that address skill gaps, cultural resistance, workflow disruption, and organizational readiness
• Partner with client leadership to sequence rollout phases, manage dependencies, and demonstrate ROI

Quality, Governance & Evaluation

• Set lightweight evaluation routines: accuracy metrics, latency benchmarks, cost tracking, quality assurance processes, and continuous improvement cycles
• Establish prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Build governance frameworks that enable responsible, scalable AI adoption across organizations
• Implement monitoring systems that track performance, usage, and business impact

Stakeholder Management & Enablement

• Lead standing client check-ins, executive presentations, demo readiness, decision logs, and release notes, presenting succinct options and recommendations
• Create comprehensive enablement materials: user guides, FAQs, training programs, and governance playbooks that empower client teams to operate AI systems independently
• Build lasting client relationships through proactive communication, anticipation of needs, and consistent delivery quality
• Present to executive audiences with clarity and confidence, addressing concerns about accuracy, security, and adoption

Operations & Project Management

• Design and continuously improve the operating system for AI work: intake → triage → prioritization → delivery → QA → launch → measurement
• Manage staffing assignments and subcontractor contributions across concurrent workstreams; keep tools current (Asana/Notion, Google Workspace, Slack)
• Budget & scope control: track time against SOWs, flag changes early, manage vendors, and ensure on-budget delivery with clear documentation
• Establish shared dashboards for delivery health (timeline, risk, burn, dependency status) and run tight meeting cadences

Communications & Reporting

• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights
• Provide clear, timely reporting to the Managing Director of AI and stakeholders on progress, risks, and decisions
• Contribute to Human Agency's AI thought leadership through documentation of best practices, case studies, and insights

Who You Are

Experience & Skills

• 5-7+ years in operations, client services, product/program/project management, strategic support, consulting, or transformation roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects and organizational change initiatives end-to-end (scope, timelines, budgets, risk, and change management)
• Deep AI fluency: hands-on experience implementing LLM-enabled solutions, prompt engineering, workflow automation, and knowledge management systems; can shape prompts/playbooks, evaluate quality, and choose appropriate tools or vendors
• Strong understanding of AI capabilities and limitations, when to use AI, how to design for reliability, and how to manage risks responsibly
• Proven ability to design repeatable processes and systems that scale beyond individual projects
• Experience with no/low-code automation platforms (e.g., Zapier/n8n), knowledge bases, and modern AI tooling
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools; experience preparing polished executive documents and presentations
• Exceptional ability to translate complex technical concepts into clear business value for non-technical audiences
• Bonus: Experience leading organizational-level technology rollouts, background in management consulting, familiarity with responsible AI considerations (privacy, data handling, consent, bias mitigation), or experience in AI/ML product development

Mindset & Traits

• Builder and operator: You design systems that work without constant oversight, not just execute tasks
• Strategic and tactical: Comfortable setting vision while rolling up sleeves for hands-on implementation
• AI pragmatist: Excited about possibilities but grounded in what actually delivers measurable value
• Mission-driven; systems thinker with bias for action
• Clear, persuasive communicator who can influence executive stakeholders and earn trust through delivery
• Calm under pressure with excellent judgment about when to escalate vs. solve independently
• Able to hold strategic context while driving tactical execution across multiple concurrent engagements
• Intellectually curious with strong learning agility, you stay current on AI capabilities and translate findings into practical applications
• Comfortable operating in ambiguity and creating structure where none exists

Considerations

• Education: Bachelor's degree or equivalent experience; an advanced degree in business, technology, or a related field is a plus
• Ethics: Commitment to ethical practices and responsible AI (transparency, human oversight, privacy, bias mitigation)
• Travel: Regular (20–40%) for client activities, organizational rollouts, and events
• Location: Remote-friendly with preference for candidates in major tech hubs

Compensation

This role offers a competitive base salary with performance-based bonuses and potential equity participation. Final compensation will vary based on experience, performance, and location.

Why Join Human Agency

Join a team of thinkers and builders creating meaningful impact across sectors—with autonomy to lead, the resources to succeed, and room to grow. This role offers the opportunity to shape how organizations integrate AI at scale, with clear pathways to increased leadership responsibility as our practice expands.

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Role:                                  Senior Support Engineer (North America)
Department:                      Support
Location:                           Atlanta (hybrid)
Reports into:                     Regional Support Manager

About the role:

The Senior Support Engineer is a crucial role in the customer experience team. The customer experience team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on large scale shows using our hardware and software. At times you will be working to tight deadlines, troubleshooting issues that are time critical. 

Our customers are industry leaders (such as Netflix, Disney, Eurosport) who are producing the most interesting, groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical. 

You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection, Xr workflows, and our software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of support.

We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industry-leading support services across the world.

What you will do:

• Share industry knowledge to upskill and support the development of the wider support team.
• Assign and distribute support cases based on team members’ specialist expertise.
• Take ownership of high-priority customer cases and communicate directly with customers to resolve issues.
• Monitor and respond to incoming email and phone enquiries, ensuring a high standard of customer support.
• Prioritise incoming support cases and escalate critical issues when required.
• Create and maintain customer-focused knowledge base articles to share solutions and best practices.
• Support the Projects team with large-scale productions involving specific features and integrations.
• Communicate with colleagues and clients via Slack, Service Cloud, email, and phone to support the full disguise product range.
• Assist other Support Technicians with on-site support visits when needed.
• Collaborate with Development and QA teams by reporting and providing feedback on software and hardware issues.
• Support the Sales and Support teams with demo setups, events, and trade shows.
• Prepare servers for sales demos, testing, and issue reproduction.
• Continuously develop technical knowledge to improve the level of support delivered.
• Participate in a 24/7/365 support rota, providing weekend coverage approximately once every 4–5 weeks (TOIL provided).

Skills, experience and behaviours we are looking for: 

• You have experience working with Disguise Designer as either a show programmer or in-venue Support or with other media servers, (Pixera, Watchout, Hippotizer etc)
• You have experience working closely with the Video team on large-scale shows in one or more of the following industries: Touring Music, Theatre Production, Film/Movie Shoot, Permanent Install
• You have a strong understanding of Video signals and routing, such as Progressive vs Interlaced, colour bitrate, sampling, Genlock and schematics
• You have experience with LED screens, LED processors, and projectors in a commercial environment
• You have experience with 3rd party game engines, such as Unreal Engine (blueprint and levels, exposing parameters), TouchDesigner, Unity, Notch, Blender or equivalent modelling programs (3d modeling and UV mapping) will also be considered
• You are an expert in troubleshooting complex technical problems
• You have experience in a client-facing role working to deadlines
• You thrive in offering mentorship and upskilling more junior members of the team
• You are flexible to work the very occasional odd hours/weekends and to travel to client sites
• You have clear English communication, both verbal and written, to interact with both customers and the internal teams at Disguise 
• You are highly collaborative, working with the support team to resolve complex issues, as well as knowledge sharing
• You are calm under pressure when dealing with complex time critical issues
• You are a resilient and dynamic person, who can easily pivot and adapt in fast-paced environment

Nice-to-have:

• Commercial experience of managed networks, e.g., Cisco, Mellanox, Ubiquiti
• Commercial experience integrating Disguise Designer with 3rd party devices such as Camera Tracking Systems (MOSYS, Stype, NCAM), Automation and control networks (PosiStageNet, OSC) and Lighting desks (DMX, ArtNet, sACN)
• Experience with ST-2110-based workflows (NMOS, PTP, 2022-7 redundancy)