Role: Technical Services Engineer

Location: APAC (Seoul, South Korea or Hong Kong)

Department: Customer Solutions and Services

Reports to: Director, Technical Services (based in LA)

Dotted Line Report: Head of Support, APAC

ABOUT THE ROLE

This is a hybrid role supporting two teams: Technical Services and Support. Key responsibilities include delivering Disguise projects, providing on-site technical support, and managing support cases day-to-day when not in the field.

The Technical Services Engineer requires an in-depth understanding of various Disguise workflows, including Projection, OmniCal, SockPuppet, DMX, SLC, Notch, and RenderStream. This role also requires being a certified trainer, delivering official Disguise training courses as well as bespoke sessions customised to customer needs. The company will provide all necessary training to ensure your success in the role.

This individual will collaborate with various Disguise teams—including Sales Managers, Solution Design Specialists, Support Specialists, Software Developers, and Hardware Technicians—as well as third-party vendors and, most importantly, the customer. You will ensure that both in-house and visiting projects are delivered successfully, with minimal disruption, while consistently exceeding expectations. As a Technical Services Engineer, you are highly experienced in managing both internal and external stakeholders.

The Technical Services Engineer must be based in the APAC region (ideally in Seoul, South Korea or Hong Kong). You will be required to travel in response to global project demand. Both domestic and international travel is required (approximately once a month), sometimes at short notice. On-site deployments typically last 1–2 weeks per project.

This person will play a pivotal role at Disguise as the gateway between our technology, the customer and their audience's visual experience.

WHAT YOU WILL DO

• Technical Services:
• Travel to client sites (domestic and international) to verify that onsite physical integration aligns perfectly with the original engineering designs.
• Commission systems capture all necessary information and produce a handover document. 
• Provide workflow guidance, best practices, and help clients to build their own show projects. 
• Deliver the relevant training as required.
• Ensure proper project handoff to other Disguise teams such as Customer Success and Support, to ensure a smooth transition to day-to-day account management.
• Travel to sites to address firefighting situations, working closely with developers and other team members. 
• Support:
• Own high-priority customer cases and communicate with the customer to resolve issues.
• Prioritise incoming support cases and escalate critical cases.
• Monitor key client Slack channels to identify emerging concerns and escalate them internally for immediate addressing. 
• Other responsibilities:
• Collaborate with Sales Managers to provide technical insights during initial client consultations and project discovery.
• Support and/or lead technical demos as required.
• Advise on the technical design phase by developing and refining system schematics, signal flows, and infrastructure plans for large-scale, complex AV installations.

EXPERIENCE

• 3+ years of experience installing, setting up, and operating complex AV systems and control interfaces, including hardware, software, and relevant third-party products. 
• Experience programming Disguise projects in Live Concerts, xR / VP environments. 
• Experience using and troubleshooting technical gear related to live events and xR / VP production (including LED, cameras, and networking) 
• Experience in ST2110 workflow and networking. 
• Experience working on and traveling to client sites.
• Up-to-date knowledge of the latest trends in the entertainment industry.

BEHAVIOURS & VALUES

• Excellent spoken and written English skills and native language.
• A full understanding of the region's culture.
• Flexibility: Willingness to travel both domestically and internationally (roughly once every other month) for 1-2 weeks per project/trade show.
• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Ideally, working 4+ days per week out of the Disguise office.
• Anybody joining Disguise should embody the following attributes:
• Driven, proactive and passionate about project delivery and customer support. 
• Accountable and dependable, a team player who takes accountability and asks for help when needed.
• Dynamic and quick to respond to changes, works well under pressure and with other teams.
• No Ego:  Win for the team and for our customers.

Role:                             Workplace Coordinator (London HQ)
Department:                 Operations
Location:                      London HQ - SE1
Reports into:                Facility Manager
Contract:                      Full time

About the role
The Workplace Coordinator is a key hands-on member of the Operations team, working closely with the Facilities Manager and/or Head of Operations to keep our London HQ running smoothly, safely, and efficiently every single day.

This is a dynamic, people-facing role that blends facilities coordination, front-of-house hospitality, and operational support. You’ll be the heartbeat of the office—keeping things organised, welcoming, and ready for action—while collaborating with colleagues across our global offices in LA, New York, and Atlanta.

We’re looking for someone proactive, solutions-focused, and naturally organised, who enjoys being at the centre of workplace life and takes pride in creating an environment where people can do their best work.

What you will do 

Working hours: 8.30am to 5.30 pm (1 hour lunch break)

Facilities & Office Operations

• Support the Facilities Manager with the day-to-day running and upkeep of the London office
• Support Health & Safety compliance, including record keeping, coordinating checks, and promoting safe working practices
• Monitor the overall office environment and conditions—spotting issues early and coordinating repairs when needed
• Manage office supplies, including ordering, stock control, and supplier coordination, ensuring the team always has what they need
• Assist with space planning and general workplace organisation to keep the office productive, functional, and enjoyable

Reception & Front-of-House

• Be the friendly first face people see—welcoming visitors, partners, and team members into the office
• Manage incoming calls and shared inboxes, responding promptly and professionally
• Coordinate mail, deliveries, and courier services, ensuring everything arrives and goes where it should

Coordination & Administration

• Support the planning and delivery of internal events, meetings, and team activities
• Help onboard new starters on their first day with office tour, IT set up, office access, etc.  making their first day seamless
• Help with seasonal activities and office parties (Christmas, Halloween, Summer party, After Dark events, and others)
• Work with the People team and Head of Facilities and come up with a plan for workplace wellbeing activities like chair massage, weekly breakfasts, and others that can create boost and office happiness.
• Maintain clear, accurate records and organised documentation systems
• Provide day-to-day administrative support to the Operations team
• Assist the C-Team with occasional ad-hoc PA support when needed

Daily Office Management

• Oversee daily office logistics to ensure everything runs smoothly from start to finish
• Open the office each morning—getting the space ready for the day ahead
• Oversee and liaise with Office Flat internal bookings and logistics
• Check cleanliness standards and flag any issues proactively
• Coordinate deliveries and ensure items are distributed efficiently
• Keep shared spaces tidy, organised, and welcoming for everyone

What We’re Looking For

• Strong organisational skills and great attention to detail
• A proactive, hands-on mindset with a natural ability to problem-solve
• Excellent communication and people skills—you’re approachable and confident interacting with a wide range of stakeholders
• The ability to multitask, prioritise, and stay calm in a fast-paced environment
• Previous experience in office coordination, workplace, facilities, or administrative roles is a plus
• A basic understanding of Health & Safety practices is desirable

Skills, behaviours and values we are looking for 

• High level of attention to detail: able to keep reports and documentation up to date
• Winning mindset: being brave, bold and striving for growth
• Driven: being proactive and passionate in seeking what might not immediately be apparent
• Dependable: being both a team player and autonomous agent to drive results
• Dynamic: being able to pivot quickly with an abundance of energy and resilience
• No Ego: being approachable, authentic and humble

Role: Growth Marketing Manager

Function: Marketing 

Level: Manager

Reports to: Americas Marketing Lead 

Location: Hybrid, Los Angeles or Atlanta, USA

Why You’re Here:

You’re excited to help grow Disguise’s presence in the Americas, and passionate about empowering creatives to unlock exciting new frontiers with leading technology. 

You’re technically curious and excited about constantly learning something new. You’re dynamic and comfortable talking about technical tools for creatives, hardware/software integrations, and real-time visual workflows.

The Role:

We’re looking for a Growth Marketing Manager to join our Americas team and help accelerate pipeline across our highest-priority markets. Reporting into the Americas Campaign Manager, you’ll take ownership of the programmes and channels that move prospects through the funnel from first touch to conversion and beyond.

Day-to-day, this means running digital-first ABM campaigns to win new accounts, nurturing our existing user community to drive activation and retention, and supporting field and event activity across the region. You’ll work closely with Sales to keep marketing tightly connected to revenue goals, and collaborate with the broader global marketing team to ensure everything you do is consistent with our brand and product story.

This is a hands-on role for someone who is equally comfortable analysing campaign data as they are briefing creative. If you thrive in a fast-moving environment, know how to build demand through a multi-channel mix and want to make a direct impact on business growth, we’d love to hear from you.

What you’ll do:

• Support the Americas Campaign Manager in executing the regional marketing strategy, contributing to plans that drive measurable bottom-line impact against our top priority markets
• Lead ABM programmes to identify, target, and convert high-value net-new accounts across the Americas priority markets
• Build and execute multi-channel demand generation campaigns with a strong emphasis on digital channels including paid media, email, SEO and social. While driving a local event strategy for in person touch points
• Nurture and grow our existing customer community through tailored lifecycle marketing, personalised content, and engagement campaigns
• Work closely with the Americas Campaign Manager to support regional planning, and collaborate with the EMEA Growth Marketing Lead to ensure campaigns are consistent with global strategy
• Work closely with Sales and Business Development to align campaigns to pipeline goals, ensuring strong lead quality, smooth handoff, and clear feedback loops
• Manage event and field marketing activity across the Americas, including owned and third-party events, while ensuring the majority of marketing investment is directed towards digital channels
• Partner with Marketing Operations and our Data team to track performance metrics across all you owned activities, delivering regular reporting to key Marketing and Sales stakeholders
• Execute lead nurturing workflows and marketing automation sequences to deliver relevant, timely customer journeys
• Run A/B tests and experiments across campaigns, messaging, and channels to continuously improve conversion rates
• Manage a portion of the Americas growth marketing budget, allocating investment across channels to maximise pipeline impact

 Skills, Experience & Traits:

• 5+ years proven experience in a B2B growth marketing or demand generation marketing role, ideally within a technology or SaaS environment
• Hands-on expertise running ABM campaigns both one-to-one and one-to-many, with demonstrable pipeline results
• Strong digital marketing skills across paid media, SEO, email marketing and social channels
• Experience planning and executing events as part of a broader integrated marketing mix
• Data-driven mindset with the ability to analyse campaign performance and translate insights into action
• Strong copy writing skills, tailoring messaging for a variety of audiences and channels 
• Excellent cross-functional collaboration skills, with experience working closely with Sales and Commercial teams
• Strong project management skills and the ability to manage multiple campaigns simultaneously
• Familiarity with marketing automation platforms and CRM tools (e.g. Pardot, Hubspot, Salesforce, or similar)
• A self-starter mentality, comfortable working with autonomy while staying aligned to global strategy
• Team Player: You like working with folks from all different cultures and walks of life. You’re approachable, authentic, and able to ensure initiatives are successful whether working with the wider global team, or managing an event on your own.

This is the the basic salary range  for U.S. based candidates: USD $80-90,000
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity

Strategic Specifications Lead, Americas

Reports to: VP New Business, Americas
Location: Los Angeles, New York, Atlanta

About the role:

Disguise is looking for a high-impact Strategic Specifications Lead to drive early-stage engagement and pipeline creation across the Americas. This role is focused on influencing large-scale, complex opportunities at the specification stage, ensuring Disguise is positioned early in the project lifecycle to shape requirements, build strategic relationships, and secure high-value deals.

Sitting at the intersection of business development, consultant engagement, and enterprise sales strategy, this role plays a critical part in expanding pipeline quality, increasing deal size, and improving win rates across stadiums, venues, immersive experiences, and enterprise environments.

What you will do:

• Lead the identification and development of high-value, enterprise-level opportunities ($500k–$2M+) across the Americas.
• Build and manage strategic relationships with key consultants, specifiers, system integrators, and enterprise stakeholders to ensure early inclusion in project specifications.
• Position Disguise as a trusted partner in the design and planning phase of major projects (stadiums, venues, themed entertainment, immersive installations, enterprise flagship environments).
• Develop and implement a structured specification strategy, leveraging MEDDPICC to qualify opportunities and define clear paths to close.
• Partner closely with Sales Managers to transition validated opportunities into active deals, ensuring strong handoff and continued deal support.
• Maintain involvement in strategic deals ($500k+) to support late-stage progression and maximize win probability.
• Collaborate with Marketing, BDRs, Product, and regional leadership to align go-to-market efforts and create targeted pipeline generation strategies.
• Provide regular reporting and insights on pipeline development, opportunity quality, market trends, and consultant engagement effectiveness.
• Represent Disguise at key industry events (e.g., NAB, InfoComm), acting as a subject matter expert in immersive and real-time technologies.
• Travel approximately 30% across the Americas to build relationships and support project development.

Experience & Skills:

• Enterprise Sales Background – 8-10 years of experience in B2B sales, with 6+ years focused on complex, multi-stakeholder enterprise deals.
• Specification & Consultant Engagement – Proven experience influencing projects early through consultants, designers, or system integrators.
• Strategic Selling – Strong consultative selling skills with experience shaping deals from inception through close.
• Deal Complexity – Track record of developing and supporting large-scale opportunities ($500k–$2M+) with long sales cycles (6–18+ months).
• Sales Frameworks – Deep familiarity with MEDDPICC (or similar) for qualification and deal strategy.
• Stakeholder Management – Ability to engage and influence C-suite, technical leaders, and external partners.
• Market Knowledge – Experience in immersive installations, themed entertainment, stadiums & venues, live events, AV, or related industries is highly preferred.
• Commercial Acumen – Strong understanding of how to position complex technology solutions within enterprise environments.
• Collaboration – Ability to operate cross-functionally across sales, marketing, product, and leadership teams.

Behaviours & Values:

• Strategic Thinker – Operates upstream, thinking beyond immediate deals to long-term market positioning.
• Proactive Builder – Creates opportunities from scratch rather than relying on inbound demand.
• Accountable & Dependable – Owns pipeline creation and follows through with disciplined execution.
• Dynamic – Comfortable navigating ambiguity and evolving project requirements.
• No Ego – Collaborative, team-first mindset with strong internal alignment.
• Detail-Oriented – Maintains high standards in CRM hygiene, qualification, and deal documentation.

Success Metrics:

• Growth in high-value pipeline generation ($500k+ opportunities).
• Increased early-stage engagement with consultants and enterprise clients.
• Improved deal sizes and conversion rates across strategic opportunities.
• Quality and effectiveness of opportunity handoff to Sales Managers.
• Measurable impact on Disguise’s positioning within key enterprise accounts and verticals.

Role:                                IT Support Specialist
Department:                    IT
Location:                         Atlanta
Reports into:                   Director of IT, UK based
Contract:                         Full Time

About the role

We are seeking an IT Support Specialist based in the Atlanta office to serve as a key point of contact for help desk requests across our global offices. This is a hands-on role combining both desk-side and remote support, ensuring timely and effective resolution of IT issues for teams worldwide.

What you will do 

• Provide first- and second-line technical support to users across global offices, both remotely and in person

• Act as a primary point of contact for help desk requests, ensuring timely resolution and excellent user experience

• Troubleshoot hardware, software, and network issues across Windows, macOS, and common business applications

• Manage user accounts, permissions, and access across core systems (e.g. Google Workspace, Microsoft 365, Slack)

• Set up, configure, and maintain laptops, workstations, and mobile devices

• Support onboarding and offboarding processes, ensuring a smooth experience for new starters and leavers

• Monitor and manage ticket queues, prioritising and escalating issues where necessary

• Maintain accurate documentation of systems, processes, and common fixes

• Collaborate with IT engineers to resolve complex issues and improve support processes

• Contribute to continuous improvement of IT services, tools, and user support standards

Experience we are looking for 

• Proven experience in an IT support or help desk role

• Hands-on experience supporting Google Workspace (G Suite) and/or Microsoft Azure environments

• Experience managing users and permissions in tools such as Slack, Google Admin, and Azure AD

• Strong troubleshooting skills across Windows and macOS environments

• Experience with endpoint management / MDM tools (e.g. Intune, Kandji, or similar)

• Familiarity with ticketing systems (e.g. Jira Service Management, Zendesk, Freshservice)

• Understanding of network fundamentals (Wi-Fi, VPNs, DNS, basic troubleshooting)

• Experience setting up and supporting laptops, mobile devices, and peripherals

• Ability to support a remote / hybrid and globally distributed workforce

• Strong communication skills with a focus on user experience and clear problem-solving

Skills, behaviours and values we are looking for:

• Technical Expertise: Good understanding of IT systems, hardware/software troubleshooting, and network administration to provide timely, effective support.
• Problem-Solving Abilities: Skilled in diagnosing and resolving issues with a structured, methodical approach, ensuring quick and accurate solutions.
• Clear Communication: Ability to explain technical concepts in simple terms to both technical teams and non-technical users, ensuring clarity and transparency.
• Customer-Centric: Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience.
• Attention to Detail: High standard of accuracy in troubleshooting, documentation, and reporting, ensuring no details are overlooked and issues are fully resolved.
• Proactive & Driven: Demonstrates a proactive mindset, identifying potential problems before they escalate and continuously seeking ways to improve processes.
• Accountability: Takes ownership of assigned tasks and incidents, managing priorities effectively to ensure issues are resolved in a timely and efficient manner.
• Adaptability & Resilience: Comfortable working in a fast-paced environment, quickly adjusting to new technologies, evolving business needs, and high-pressure situations with a positive attitude.
• Collaboration & Teamwork: Works well within cross-functional teams, actively sharing knowledge, offering support, and learning from colleagues to continuously improve team performance.

Role:                               Senior Content Marketing Manager 
Department:                   Marketing
Location:                        London
Reports into:                  Global VP of Marketing
Contract:                        1 year Fixed Term Contract (Maternity Cover)

About the role

We are looking for a talented and creative Senior Content Marketing Manager to join our team as  maternity cover. If you are passionate about crafting stories about the world’s most exciting events and experiences and driving commercial results - then this role is for you! 

You will lead our content marketing efforts, working with our Content Marketing Manager, Senior Growth and Digital Marketing Managers, and our Global VP of Marketing to plan, curate and execute the content marketing strategy and drive leads down the funnel, ideating and executing content that supports demand generation activities, product launches, PR, awards, SEO strategy, events, and wider brand-building.

You will work directly with Disguise customers and users from around the world, helping to bring their stories to life across case studies, spotlight blogs, press interviews, videos and more, shining a light on how the Disguise platform is solving challenges for our target audiences. You will also collaborate with key stakeholders in the wider business, from Product and Sales, to R&D and Technical Solutions to inform thought leadership and ensure we are creating exciting, impactful and educational content for our community.

What you will do 

Content Strategy & Creation

• Content planning: Own, develop, and execute the global content strategy, working with the VP of Marketing. You will align content with business goals, present regularly to exec team, and drive content across the full customer lifecycle.
• Content creation: Lead the planning, research, and writing of key strategic content (ebooks, customer case studies, blogs, infographics, customer interviews etc) while overseeing the output of the Content Marketing Manager. You will also own lead-driving activities like webinars, handling everything from tech rehearsals to final delivery.
• Content promotion: Drive content reach via organic channels. You will lead on alignment with Senior Growth and Digital Marketing Managers, holding regular 1:1s with senior leaders to integrate content into global campaign plans.
• Proactively seek new content opportunities: Collaborate with execs and senior stakeholders to identify upcoming projects. You will own the timeline for reaching out to customers and planning marketing well in advance of project launches.
• Video: Lead the creation of key video case studies, showreels, demo videos and more, owning the process from storyboarding and shoot management through to final edits.
• Brand champion. Act as the ultimate guardian of the brand tone of voice and design standards, ensuring all global content maintains high-quality benchmarks and that brand guidelines are adhered to throughout the business.

PR, Thought leadership, Awards & Socials

• PR: Own the global PR strategy, budget, and agency relationship, with a focus on reach and impact. You will lead on hero customer stories, product launches and company news, work on feature contributions, and will be accountable for consistency, quality and maintenance of brand voice across all global PR activities.
• Thought Leadership: Drive thought leadership strategy, ideating and producing high quality, impactful content drawing on the insights of subject matter experts within Disguise and its community. You will lead on the submission of speaker proposals, working with the Events Manager to ensure we have a strong presence at key industry events.
• Sector Research: Conduct proactive, in-depth research into key business verticals (Live Events, Immersive Experiences, Themed Attractions, and Stadiums and Venues). You will use these insights to identify emerging marketing trends and customer pain points, and lead the direction of the content plan and thought leadership strategy.
• Awards strategy: Own the global awards strategy and budget, guiding the Content Marketing Manager on entry submissions and managing attendance at key award shows.
• Social media oversight: Directly oversee the Content Marketing Manager’s social media plans, ensuring alignment with business strategy and providing final sign off on execution where necessary 

Analytics and success management

• SEO and GEO: Own the performance of the Insights Hub and ensure all content adheres to best-in-class SEO/GEO standards, collaborating with the Digital Marketing Manager to make improvements where necessary.
• Analytics and success management: Lead the analysis of content performance, presenting quarterly, half-yearly and annual reports to the VP of Marketing, Exec team and other stakeholders to recap activities and highlight successes and areas for improvement. You will use data to guide changes and optimise ROI for future plans.

Operational responsibilities

• Team Management: Directly manage the Content Marketing Manager, overseeing their content production, social media management, and professional development to ensure they hit key milestones.
• Budget Management: Own the annual Content Marketing budget, covering PR, Awards, Video, Printing and wider Content, ensuring quarterly spend targets are hit and spend is distributed across global regions.

Experience we are looking for 

• 8+ years proven experience in handling content strategy and creating content that drives company growth
• Experience creating content for companies working within technology / hardware / software
• Experienced at managing external agencies and resources
• Experience managing or mentoring small teams of 1+ direct reports 
• Experience managing video production 
• Project management expertise, with the ability to manage multiple projects and operate at pace. 
• Understanding of best-in-class SEO practices

Not essential but extra points if: 

• Experience in the media and entertainment industry including Live Events, Immersive Experiences, Themed Attractions, Stadiums & Venues, Film/TV
• Experience using tools in our marketing tech stack: Salesforce, Pardot, Drupal CMS, Powerbi and GA4.
• Basic design skills using tools such as Figma

Skills, behaviours and values we are looking for

• Great communicator: A skilled wordsmith with excellent communication skills
• High level of attention to detail: able to keep reports and documentation up to date
• Winning mindset: being brave, bold and striving for growth
• Driven: being proactive and passionate in seeking what might not immediately be apparent
• Dependable: being both a team player and autonomous agent to drive results
• Dynamic: being able to pivot quickly with an abundance of energy and resilience
• No Ego: being approachable, authentic and humble

Role:                Senior Full-Stack Developer 
Department:    R&D
Reports into:   Head of Software
Location:         London, Hybrid

ABOUT THE ROLE

Disguise is seeking a Senior Full-Stack Developer to join our growing Cloud Services team — a fast-moving group building the next generation of Disguise Cloud products.

You’ll play a key role in designing and delivering powerful cloud-based tools that integrate tightly with Disguise’s ecosystem, supporting some of the world’s most ambitious live events and immersive experiences.

We’re looking for someone who can hit the ground running — a confident engineer with deep backend experience (Django, Laravel, and/or Rails), strong frontend expertise in Vue, and experience building interactive 3D applications using Three.js.

If you enjoy solving complex problems, building production-grade systems, and collaborating across disciplines, this role is for you.

WHAT YOU WILL DO

• Lead development of a cutting-edge 3D modelling and editing tool built with Three.js, used to simulate and analyze immersive visual experiences for global live events.
• Architect and build scalable APIs and backend services across multiple platforms and technologies.
• Design robust, high-performance database solutions with strong optimisation practices.
• Develop and maintain Vue-based UI controls and components that expose powerful features to end users.
• Collaborate closely with other engineering teams across the organisation to integrate systems and share expertise.
• Conduct thoughtful code reviews and maintain high standards for quality and reliability.
• Support customer-facing teams by troubleshooting issues and responding to internal and external support requests.
• Assist with debugging, performance tuning, and production deployments.
• Break down large features into manageable, well-scoped tasks and drive them to completion.

ABOUT YOU

You’re a senior-level engineer who combines strong technical depth with product curiosity and ownership.

Required Skills & Experience

• Extensive professional software development experience
• Strong expertise with Three.js
• Strong backend expertise in Django and/or Laravel
• Strong frontend expertise in Vue
• Experience in leading product/feature development in a technical team and gathering feature requirements
• Deep understanding of REST APIs (public and private), including OpenAPI specifications and documentation
• Proficiency with Git (branching, pull requests, code reviews)
• Experience using tools like JIRA, GitHub, ProductBoard, or similar
• Excellent written and verbal communication skills (English required; collaboration with UK and Canadian teams)
• Experience integrating AI workflows into daily development practices without compromising engineering standards

How You Work

• You hold yourself, and your teammates, to a high standard when working with production systems.
• You write clean, thoughtful, maintainable code and pay close attention to detail.
• You enjoy solving complex technical problems with curiosity and persistence.
• You’re comfortable navigating ambiguity and multiple moving parts.
• You think beyond implementation, you care about what the product should do and how to make it better.
• You thrive in remote, distributed teams and can work independently while communicating effectively.

Nice to Have

• Experience with distributed systems and containerised deployment, especially in the world of cloud media
• Familiarity with C++ (not required, but helpful for cross-team collaboration)
• Experience in live events, film, production, or entertainment industries
• Tailwind CSS experience and a strong eye for design and UX

Role: Head of Software Growth

Function: Commercial/Marketing

Reports to: Vice President of Marketing

Why You’re Here

You're here to help us build our PLG motion of a breakthrough software product in live media.

We are looking for someone who can take us from 0 to 1 on architecting and launching a self-service flywheel to take that software into the world of smaller shows, nightclubs, independent operators, and other large markets where our high-touch sales team can't reach.

The Head of Growth is the strategic engine behind disguise’s evolution into a software-led powerhouse. Your mission is to "game and grow" our software user base by obsessing over the entire ecosystem. You will move beyond traditional marketing to architect a data-driven growth machine that converts the global community of visual artists and operators into high-value, long-term users of our X1 product and the Octopus platform.

You don't just watch the funnel; you design the mechanics of it—using telemetry, behavioral psychology, and product-led strategies to turn our software into a self-scaling revenue engine.

You think in journeys, not campaigns. You’re obsessed with understanding where users drop off, why they convert, and what makes them come back.

You’re excited by the shift from hardware-first to a software-led ecosystem and you want to help build the growth model that powers it.

What You’ll Do:

Drive the growth engine behind our new software portal and product ecosystem. Work at the heart of our transformation into a scalable, software-led business and help define how we acquire, activate, convert, and retain software users globally.

Key Responsibilities:

1. ICP Architecture & Journey Definition

• Intentional ICP Definition: Go deep into defining our Ideal Customer Profiles (ICPs)—from the touring VJ and independent video operator to the studio engineer. You will define not just who they are, but their technical needs, pain points, and triggers.
• Behavioral Intelligence: Map the specific behaviors of these ICPs to understand how they interact with professional video software. Use these insights to design high-conversion user journeys within our Octopus platform.
• Journey Design: Architect the path from "first download" to "power user," ensuring that every touchpoint within the platform is optimized to drive activation and reduce friction.

2. Retention and Monetisation

• Defining PQL (Product-Qualified Lead) triggers for retention, by partnering with product to identify behaviours that indicate readiness to pay, whilst also partnering with Sales to build the qualified leads into their funnel. 
• In-Product PQL monetisation: Partner intimately with the Product team to develop PQL generation capabilities. 
• Telemetry-Led Growth: Leverage product telemetry to gain real-time visibility into user behavior. Use this data to automate interventions, nudge users toward high-value features, and inform product prioritization.
• Feedback Loop: Work cross-functionally to make sure product roadmap prioritizes retention and monetisation, as well as working with marketing and Sales to execute and bring users in through the funnel.

3. Marketing Strategy & Pipeline Growth

• Addressable Pipeline Expansion: Translate ICP behaviors into targeted marketing strategies. You will inform top-of-funnel campaigns to ensure we are attracting the "right sort" of users who have the highest propensity to convert and scale.
• Growth Marketing Sync: Work with the broader marketing team to align performance marketing, content, and community efforts with the specific behavioral triggers identified in our Octopus platform.
• Ecosystem Obsession: Monitor the entire software ecosystem (including competitors) to ensure Disguise remains the platform of choice for the next generation of visual creators.

4. Experimentation & Optimization

• The "Game & Grow" Roadmap: Run a continuous "always-on" experimentation engine. Test licensing models, onboarding flows, and referral loops to maximize the lifetime value (LTV) of the software user base.
• Conversion Optimization: Own the conversion metrics across the software business, from web traffic to Octopus sign-ups, and from trial users to paid X1 licensees.

Success Metrics (KPIs)

• Time to Value (TTV). How quickly can you drive users to experience their first value return. 
• Active Software User Growth: Month-over-month increase in the X1/Octopus user base.
• PQL Conversion Rate: Efficiency of turning in-product behaviors into qualified revenue opportunities.
• Activation Rate: Percentage of new users reaching the "Aha!" moment within their first 7 days.
• LTV/CAC: Optimizing the cost of acquiring the "right" users against their long-term value to the software ecosystem.
• Tracking and improvement of product engagement and feature use. 
  
  

Experience & Requirements

• Growth Mastery: 4+ years in a growth, growth marketing, or product management role at a company driving SAAS Product Led Growth.
• Analytical Obsession: You live in the data. Proficiency with telemetry tools and behavioral analytics (e.g., Mixpanel, Amplitude, or similar) is essential.
• The "disguise" Mindset: A deep interest in the intersection of technology and creativity (Live Events, Virtual Production, or XR).
• Strategic Connector: Comfortable working across functions and articulating valid contributions to product and marketing roadmaps.
• Entrepreneurial Spirit: You are a builder who thrives on defining a role and a category, rather than just following a playbook. You are here to take things from 0 to 1. 

Skills, behaviours and values we are looking for

Skills

• Deep user research capability: able to conduct interviews, synthesise insights and identify unmet needs.
• Commercial acumen: understands pricing, revenue models, partnerships and expansion mechanics.
• Analytical mindset: comfortable defining KPIs and using data to inform decisions.
• Strategic thinking: able to move from insight to scalable growth frameworks.
• Strong communication: able to align cross-functional stakeholders around opportunity areas.
  
  

Behaviours

• Curious and explorative: actively seeks new markets and unconventional opportunities.
• Experimental: comfortable testing, iterating and learning quickly.
• Outcome-driven: balances innovation with tangible commercial impact.
• Autonomous yet collaborative: drives initiatives while building strong cross-functional alignment.
• Resilient: comfortable operating in emerging, undefined market spaces.
  
  

Values alignment

• Honest - makes data-driven, transparent recommendations.
• Evolutionary - continuously adapts based on user and market feedback.
• Fearless – explores new territories and challenges assumptions.
• Resilience – persists through iteration to find scalable growth models.
• Belong – builds inclusive relationships with customers and internal teams.

Sales Manager – EMEA

Reports to: VP Sales, EMEA
Location: London / EMEA (with 40% travel)

About the role:

Disguise is looking for a high-impact Sales Manager to drive net-new revenue across Location-Based Experiences (LBX) in EMEA, including entertainment venues, sports stadiums, immersive installations, themed attractions, museums, brand experiences, and flagship destinations. This is a pure "Hunter" role for an individual contributor who excels at opening doors and closing high-value deals in permanent environments.

What you will do:

• Partner closely with the VP Sales EMEA and regional leadership to advance and close strategic LBX opportunities across stadiums, venues, and immersive destinations.
• Drive individual sales growth by identifying and winning new business opportunities valued at $250k–$2m+ within the LBX sector.
• Design and execute a strategic go-to-market plan to expand Disguise’s presence across sports stadiums, arenas, entertainment venues, themed attractions, immersive installations, and enterprise flagship environments.
• Develop and deepen relationships with key system integrators and consultants across the region to unlock new fixed-installation opportunities.
• Produce accurate monthly and quarterly forecasts for both hardware and software within Salesforce and Clari.
• Manage the end-to-end sales process, from initial prospecting and high-impact presentations to negotiating complex contracts and closing.
• Partner with the Design Solutions, Customer Success and Marketing teams to develop targeted campaigns that specifically address the needs of the fixed-installation market.
• Attend major industry events (e.g., ISE, IAAPA Europe) as a subject matter expert, comfortable delivering public presentations on the future of immersive attractions.
• Ability to travel approximately 40% of the time across the EMEA region to meet with partners and visit project sites.

Experience & Skills:

• Sales Background - 7-10+ years of proven new business development experience in complex, multi-stakeholder environments such as stadiums, themed entertainment, live venues, or permanent AV installations.
• Experience working on SOWs documentation.
• Ecosystem Knowledge - Strong existing network and experience working alongside System Integrators (SIs) and technical consultants is an advantage
• Closing Ability - Proven track record of closing complex technical deals ($250K–$2M+) with long sales cycles and multiple stakeholders.
• Expert for structured sales processes such as MEDDPICC or BANT.
• Ability to present and influence effectively at all levels (including C-suite and Technical Directors) regarding real-time visual software and media servers.
• Solid experience in pipeline management and forecasting for projects with 6-month to 1+ year timelines.

Behaviours & Values:

• Winning Mindset - Brave, bold, and proactive in seeking out new business that isn't immediately apparent.
• Dependable Hunter - A self-starter who is comfortable working autonomously to drive results and exceed individual targets.
• Dynamic - High energy and resilience, able to pivot quickly as project requirements evolve.
• No Ego - Approachable, authentic, and humble—a true team player when collaborating with internal support functions.
• Attention to Detail - Meticulous with CRM updating and project documentation.

Role: Senior Solutions Engineer

Location: Los Angeles, US. Hybrid - 4 days per week in the office

Department: Customer Solutions and Services

Reports to: Manager, Solutions Design (based in LA)

Dotted Line Report: Director, Technical Services

ABOUT THE ROLE

This is a hybrid role between two teams, Solution Design and Technical Services. The key responsibilities include end-to-end accountability of the design and delivery of Disguise projects. This includes involvement with clients in the early stages of exploration, to understand their vision and design Disguise solutions accordingly, all the way through to collaborating with the Technical Services team to either lead or contribute to the on-site delivery of the project. This role will work across various platforms, including LED volumes, mixed reality technologies, projection mapping, real-time rendering, and the location based experiences such as stadiums, venues and themed attractions. The Senior Solutions Engineer will use their technical acumen to realize our clients' creative goals and ensure a successful project from start-to-finish, in all instances.

Collaboration across teams, including Sales, Project Management, Customer Success and the broader Solutions Design and Technical Services teams will be critical to this roles’ success.  The ideal candidate therefore has a proven track record of managing stakeholders across diverse teams, subject matter experience, geographical regions and time zones.

What you will do:

• Solutions Design:
• Collaborate with Sales Managers to understand the vision from a customer and ideate on ideal solutions that Disguise can provide.
• Support and/or lead product demos as required (virtually or in person)
• Lead the technical design phase by creating detailed system schematics, signal flows, and infrastructure plans for complex AV installations.
• Utilize Vectorworks and other tools to produce precise technical drawings and documentation for internal teams and external vendors.
• Architect innovative solutions that integrate Disguise hardware and software with common 3rd party technologies. 
• Collaborate with the Sales and Project Management teams to provide technical insights and resolve potential bottlenecks during the pre-production stage.

• Onsite Integration & Technical Services:
• Using the design they or other members of the Solution Design team have made, effectively manage the deployment of on-site services.
• Travel to client sites (domestic and international) to verify that onsite physical integration aligns perfectly with the original engineering designs.
• Support systems hand-over training as required
• Ensure proper documentation related to the project, including a Theory of Operations, is produced
• Ensure proper project handoff to other Disguise teams such as Customer Success and Support, to ensure a smooth transition to day-to-day account management.

REQUIRED SKILLS & EXPERIENCE

• Disguise Expertise: High proficiency in Disguise programming and a deep understanding of the Disguise software/hardware ecosystem.
• AV Engineering: Proven industry experience designing and engineering complex AV systems - such as Broadcast, XR, Location Based Experiences (stadiums,venues, themed attractions, etc…) , Corporate or Live Events.
• Design Software: Professional-level knowledge of Vectorworks.
• Technical Background: 5+ years of experience designing/installing, and setting up complex technical systems, including hardware, software, and networking.
• Technical Project Management: Experience managing multiple concurrent client projects, ensuring they are delivered on time and to high quality.
• Communication: Excellent attention to detail in technical documentation and the ability to collaborate across global teams and time zones.

Nice to have:

• Demo/sales experience: Work directly with clients to understand their pain points, design a system and communicate back to the client how this meets their needs. 
• Training experience: helping clients make the most of their new solutions from day 1 of go live
• Basic understanding of Unreal Engine, Touch Designer and Notch. 

BEHAVIORS & TRAVEL

• Flexibility: Willingness to travel both domestically and internationally (roughly once every other month) for 1-2 weeks per project/trade show.
• Adaptability: A passion for learning new technologies; we will provide additional training in specialized areas like virtual production and immersive experiences as needed.
• Ideally working 4+ days per week out of the Los Angeles Disguise office
• Anybody joining Disguise should embody the following attributes:
• Driven, proactive and passionate about project design and delivery
• Accountable and dependable, team player that takes accountability and asks for help when needed
• Dynamic and quick to respond to changes, works well under pressure and with other teams
• No Ego:  Win for the team and for our customers

Role:                                  Senior Support Engineer (North America)
Department:                      Support
Location:                           Atlanta (hybrid)
Reports into:                     Regional Support Manager

About the role:

The Senior Support Engineer is a crucial role in the customer experience team. The customer experience team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on large scale shows using our hardware and software. At times you will be working to tight deadlines, troubleshooting issues that are time critical. 

Our customers are industry leaders (such as Netflix, Disney, Eurosport) who are producing the most interesting, groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical. 

You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection, Xr workflows, and our software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of support.

We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industry-leading support services across the world.

What you will do:

• Share industry knowledge to upskill and support the development of the wider support team.
• Assign and distribute support cases based on team members’ specialist expertise.
• Take ownership of high-priority customer cases and communicate directly with customers to resolve issues.
• Monitor and respond to incoming email and phone enquiries, ensuring a high standard of customer support.
• Prioritise incoming support cases and escalate critical issues when required.
• Create and maintain customer-focused knowledge base articles to share solutions and best practices.
• Support the Projects team with large-scale productions involving specific features and integrations.
• Communicate with colleagues and clients via Slack, Service Cloud, email, and phone to support the full disguise product range.
• Assist other Support Technicians with on-site support visits when needed.
• Collaborate with Development and QA teams by reporting and providing feedback on software and hardware issues.
• Support the Sales and Support teams with demo setups, events, and trade shows.
• Prepare servers for sales demos, testing, and issue reproduction.
• Continuously develop technical knowledge to improve the level of support delivered.
• Participate in a 24/7/365 support rota, providing weekend coverage approximately once every 4–5 weeks (TOIL provided).

Skills, experience and behaviours we are looking for: 

• You have experience working with Disguise Designer as either a show programmer or in-venue Support or with other media servers, (Pixera, Watchout, Hippotizer etc)
• You have experience working closely with the Video team on large-scale shows in one or more of the following industries: Touring Music, Theatre Production, Film/Movie Shoot, Permanent Install
• You have a strong understanding of Video signals and routing, such as Progressive vs Interlaced, colour bitrate, sampling, Genlock and schematics
• You have experience with LED screens, LED processors, and projectors in a commercial environment
• You have experience with 3rd party game engines, such as Unreal Engine (blueprint and levels, exposing parameters), TouchDesigner, Unity, Notch, Blender or equivalent modelling programs (3d modeling and UV mapping) will also be considered
• You are an expert in troubleshooting complex technical problems
• You have experience in a client-facing role working to deadlines
• You thrive in offering mentorship and upskilling more junior members of the team
• You are flexible to work the very occasional odd hours/weekends and to travel to client sites
• You have clear English communication, both verbal and written, to interact with both customers and the internal teams at Disguise 
• You are highly collaborative, working with the support team to resolve complex issues, as well as knowledge sharing
• You are calm under pressure when dealing with complex time critical issues
• You are a resilient and dynamic person, who can easily pivot and adapt in fast-paced environment

Nice-to-have:

• Commercial experience of managed networks, e.g., Cisco, Mellanox, Ubiquiti
• Commercial experience integrating Disguise Designer with 3rd party devices such as Camera Tracking Systems (MOSYS, Stype, NCAM), Automation and control networks (PosiStageNet, OSC) and Lighting desks (DMX, ArtNet, sACN)
• Experience with ST-2110-based workflows (NMOS, PTP, 2022-7 redundancy)

Sales Manager, Venues & Attractions – EMEA

Function: Sales (Net-New Business Development)
Reports to: VP Sales, EMEA
Location: London / EMEA (with 40% travel)

About the role:

Disguise is looking for a high-impact Sales Manager to drive net-new revenue across Location-Based Experiences (LBX) in EMEA, including entertainment venues, sports stadiums, immersive installations, themed attractions, museums, brand experiences, and flagship destinations. This is a pure "Hunter" role for an individual contributor who excels at opening doors and closing high-value deals in permanent environments.

What you will do:

• Partner closely with the VP Sales EMEA and regional leadership to advance and close strategic LBX opportunities across stadiums, venues, and immersive destinations.
• Drive individual sales growth by identifying and winning new business opportunities valued at $250k–$2m+ within the LBX sector.
• Design and execute a strategic go-to-market plan to expand Disguise’s presence across sports stadiums, arenas, entertainment venues, themed attractions, immersive installations, and enterprise flagship environments.
• Develop and deepen relationships with key system integrators and consultants across the region to unlock new fixed-installation opportunities.
• Produce accurate monthly and quarterly forecasts for both hardware and software within Salesforce and Clari.
• Manage the end-to-end sales process, from initial prospecting and high-impact presentations to negotiating complex contracts and closing.
• Partner with the Design Solutions, Customer Success and Marketing teams to develop targeted campaigns that specifically address the needs of the fixed-installation market.
• Attend major industry events (e.g., ISE, IAAPA Europe) as a subject matter expert, comfortable delivering public presentations on the future of immersive attractions.
• Ability to travel approximately 40% of the time across the EMEA region to meet with partners and visit project sites.

Experience & Skills:

• Sales Background - 7-10+ years of proven new business development experience in complex, multi-stakeholder environments such as stadiums, themed entertainment, live venues, or permanent AV installations.
• Experience working on SOWs documentation.
• Ecosystem Knowledge - Strong existing network and experience working alongside System Integrators (SIs) and technical consultants is an advantage
• Closing Ability - Proven track record of closing complex technical deals ($250K–$2M+) with long sales cycles and multiple stakeholders.
• Expert for structured sales processes such as MEDDPICC or BANT.
• Ability to present and influence effectively at all levels (including C-suite and Technical Directors) regarding real-time visual software and media servers.
• Solid experience in pipeline management and forecasting for projects with 6-month to 1+ year timelines.

Behaviours & Values:

• Winning Mindset - Brave, bold, and proactive in seeking out new business that isn't immediately apparent.
• Dependable Hunter - A self-starter who is comfortable working autonomously to drive results and exceed individual targets.
• Dynamic - High energy and resilience, able to pivot quickly as project requirements evolve.
• No Ego - Approachable, authentic, and humble—a true team player when collaborating with internal support functions.
• Attention to Detail - Meticulous with CRM updating and project documentation.