Role:                             Workplace Coordinator (London HQ)
Department:                 Operations
Location:                      London HQ - SE1
Reports into:                Facility Manager
Contract:                      Full time

About the role
The Workplace Coordinator is a key hands-on member of the Operations team, working closely with the Facilities Manager and/or Head of Operations to keep our London HQ running smoothly, safely, and efficiently every single day.

This is a dynamic, people-facing role that blends facilities coordination, front-of-house hospitality, and operational support. You’ll be the heartbeat of the office—keeping things organised, welcoming, and ready for action—while collaborating with colleagues across our global offices in LA, New York, and Atlanta.

We’re looking for someone proactive, solutions-focused, and naturally organised, who enjoys being at the centre of workplace life and takes pride in creating an environment where people can do their best work.

What you will do 

Working hours: 8.30am to 5.30 pm (1 hour lunch break)

Facilities & Office Operations

• Support the Facilities Manager with the day-to-day running and upkeep of the London office
• Support Health & Safety compliance, including record keeping, coordinating checks, and promoting safe working practices
• Monitor the overall office environment and conditions—spotting issues early and coordinating repairs when needed
• Manage office supplies, including ordering, stock control, and supplier coordination, ensuring the team always has what they need
• Assist with space planning and general workplace organisation to keep the office productive, functional, and enjoyable

Reception & Front-of-House

• Be the friendly first face people see—welcoming visitors, partners, and team members into the office
• Manage incoming calls and shared inboxes, responding promptly and professionally
• Coordinate mail, deliveries, and courier services, ensuring everything arrives and goes where it should

Coordination & Administration

• Support the planning and delivery of internal events, meetings, and team activities
• Help onboard new starters on their first day with office tour, IT set up, office access, etc.  making their first day seamless
• Help with seasonal activities and office parties (Christmas, Halloween, Summer party, After Dark events, and others)
• Work with the People team and Head of Facilities and come up with a plan for workplace wellbeing activities like chair massage, weekly breakfasts, and others that can create boost and office happiness.
• Maintain clear, accurate records and organised documentation systems
• Provide day-to-day administrative support to the Operations team
• Assist the C-Team with occasional ad-hoc PA support when needed

Daily Office Management

• Oversee daily office logistics to ensure everything runs smoothly from start to finish
• Open the office each morning—getting the space ready for the day ahead
• Oversee and liaise with Office Flat internal bookings and logistics
• Check cleanliness standards and flag any issues proactively
• Coordinate deliveries and ensure items are distributed efficiently
• Keep shared spaces tidy, organised, and welcoming for everyone

What We’re Looking For

• Strong organisational skills and great attention to detail
• A proactive, hands-on mindset with a natural ability to problem-solve
• Excellent communication and people skills—you’re approachable and confident interacting with a wide range of stakeholders
• The ability to multitask, prioritise, and stay calm in a fast-paced environment
• Previous experience in office coordination, workplace, facilities, or administrative roles is a plus
• A basic understanding of Health & Safety practices is desirable

Skills, behaviours and values we are looking for 

• High level of attention to detail: able to keep reports and documentation up to date
• Winning mindset: being brave, bold and striving for growth
• Driven: being proactive and passionate in seeking what might not immediately be apparent
• Dependable: being both a team player and autonomous agent to drive results
• Dynamic: being able to pivot quickly with an abundance of energy and resilience
• No Ego: being approachable, authentic and humble

Role:                               Senior Content Marketing Manager 
Department:                   Marketing
Location:                        London
Reports into:                  Global VP of Marketing
Contract:                        1 year Fixed Term Contract (Maternity Cover)

About the role

We are looking for a talented and creative Senior Content Marketing Manager to join our team as  maternity cover. If you are passionate about crafting stories about the world’s most exciting events and experiences and driving commercial results - then this role is for you! 

You will lead our content marketing efforts, working with our Content Marketing Manager, Senior Growth and Digital Marketing Managers, and our Global VP of Marketing to plan, curate and execute the content marketing strategy and drive leads down the funnel, ideating and executing content that supports demand generation activities, product launches, PR, awards, SEO strategy, events, and wider brand-building.

You will work directly with Disguise customers and users from around the world, helping to bring their stories to life across case studies, spotlight blogs, press interviews, videos and more, shining a light on how the Disguise platform is solving challenges for our target audiences. You will also collaborate with key stakeholders in the wider business, from Product and Sales, to R&D and Technical Solutions to inform thought leadership and ensure we are creating exciting, impactful and educational content for our community.

What you will do 

Content Strategy & Creation

• Content planning: Own, develop, and execute the global content strategy, working with the VP of Marketing. You will align content with business goals, present regularly to exec team, and drive content across the full customer lifecycle.
• Content creation: Lead the planning, research, and writing of key strategic content (ebooks, customer case studies, blogs, infographics, customer interviews etc) while overseeing the output of the Content Marketing Manager. You will also own lead-driving activities like webinars, handling everything from tech rehearsals to final delivery.
• Content promotion: Drive content reach via organic channels. You will lead on alignment with Senior Growth and Digital Marketing Managers, holding regular 1:1s with senior leaders to integrate content into global campaign plans.
• Proactively seek new content opportunities: Collaborate with execs and senior stakeholders to identify upcoming projects. You will own the timeline for reaching out to customers and planning marketing well in advance of project launches.
• Video: Lead the creation of key video case studies, showreels, demo videos and more, owning the process from storyboarding and shoot management through to final edits.
• Brand champion. Act as the ultimate guardian of the brand tone of voice and design standards, ensuring all global content maintains high-quality benchmarks and that brand guidelines are adhered to throughout the business.

PR, Thought leadership, Awards & Socials

• PR: Own the global PR strategy, budget, and agency relationship, with a focus on reach and impact. You will lead on hero customer stories, product launches and company news, work on feature contributions, and will be accountable for consistency, quality and maintenance of brand voice across all global PR activities.
• Thought Leadership: Drive thought leadership strategy, ideating and producing high quality, impactful content drawing on the insights of subject matter experts within Disguise and its community. You will lead on the submission of speaker proposals, working with the Events Manager to ensure we have a strong presence at key industry events.
• Sector Research: Conduct proactive, in-depth research into key business verticals (Live Events, Immersive Experiences, Themed Attractions, and Stadiums and Venues). You will use these insights to identify emerging marketing trends and customer pain points, and lead the direction of the content plan and thought leadership strategy.
• Awards strategy: Own the global awards strategy and budget, guiding the Content Marketing Manager on entry submissions and managing attendance at key award shows.
• Social media oversight: Directly oversee the Content Marketing Manager’s social media plans, ensuring alignment with business strategy and providing final sign off on execution where necessary 

Analytics and success management

• SEO and GEO: Own the performance of the Insights Hub and ensure all content adheres to best-in-class SEO/GEO standards, collaborating with the Digital Marketing Manager to make improvements where necessary.
• Analytics and success management: Lead the analysis of content performance, presenting quarterly, half-yearly and annual reports to the VP of Marketing, Exec team and other stakeholders to recap activities and highlight successes and areas for improvement. You will use data to guide changes and optimise ROI for future plans.

Operational responsibilities

• Team Management: Directly manage the Content Marketing Manager, overseeing their content production, social media management, and professional development to ensure they hit key milestones.
• Budget Management: Own the annual Content Marketing budget, covering PR, Awards, Video, Printing and wider Content, ensuring quarterly spend targets are hit and spend is distributed across global regions.

Experience we are looking for 

• 8+ years proven experience in handling content strategy and creating content that drives company growth
• Experience creating content for companies working within technology / hardware / software
• Experienced at managing external agencies and resources
• Experience managing or mentoring small teams of 1+ direct reports 
• Experience managing video production 
• Project management expertise, with the ability to manage multiple projects and operate at pace. 
• Understanding of best-in-class SEO practices

Not essential but extra points if: 

• Experience in the media and entertainment industry including Live Events, Immersive Experiences, Themed Attractions, Stadiums & Venues, Film/TV
• Experience using tools in our marketing tech stack: Salesforce, Pardot, Drupal CMS, Powerbi and GA4.
• Basic design skills using tools such as Figma

Skills, behaviours and values we are looking for

• Great communicator: A skilled wordsmith with excellent communication skills
• High level of attention to detail: able to keep reports and documentation up to date
• Winning mindset: being brave, bold and striving for growth
• Driven: being proactive and passionate in seeking what might not immediately be apparent
• Dependable: being both a team player and autonomous agent to drive results
• Dynamic: being able to pivot quickly with an abundance of energy and resilience
• No Ego: being approachable, authentic and humble

Role:                Senior Full-Stack Developer 
Department:    R&D
Reports into:   Head of Software
Location:         London, Hybrid

ABOUT THE ROLE

Disguise is seeking a Senior Full-Stack Developer to join our growing Cloud Services team — a fast-moving group building the next generation of Disguise Cloud products.

You’ll play a key role in designing and delivering powerful cloud-based tools that integrate tightly with Disguise’s ecosystem, supporting some of the world’s most ambitious live events and immersive experiences.

We’re looking for someone who can hit the ground running — a confident engineer with deep backend experience (Django, Laravel, and/or Rails), strong frontend expertise in Vue, and experience building interactive 3D applications using Three.js.

If you enjoy solving complex problems, building production-grade systems, and collaborating across disciplines, this role is for you.

WHAT YOU WILL DO

• Lead development of a cutting-edge 3D modelling and editing tool built with Three.js, used to simulate and analyze immersive visual experiences for global live events.
• Architect and build scalable APIs and backend services across multiple platforms and technologies.
• Design robust, high-performance database solutions with strong optimisation practices.
• Develop and maintain Vue-based UI controls and components that expose powerful features to end users.
• Collaborate closely with other engineering teams across the organisation to integrate systems and share expertise.
• Conduct thoughtful code reviews and maintain high standards for quality and reliability.
• Support customer-facing teams by troubleshooting issues and responding to internal and external support requests.
• Assist with debugging, performance tuning, and production deployments.
• Break down large features into manageable, well-scoped tasks and drive them to completion.

ABOUT YOU

You’re a senior-level engineer who combines strong technical depth with product curiosity and ownership.

Required Skills & Experience

• Extensive professional software development experience
• Strong expertise with Three.js
• Strong backend expertise in Django and/or Laravel
• Strong frontend expertise in Vue
• Experience in leading product/feature development in a technical team and gathering feature requirements
• Deep understanding of REST APIs (public and private), including OpenAPI specifications and documentation
• Proficiency with Git (branching, pull requests, code reviews)
• Experience using tools like JIRA, GitHub, ProductBoard, or similar
• Excellent written and verbal communication skills (English required; collaboration with UK and Canadian teams)
• Experience integrating AI workflows into daily development practices without compromising engineering standards

How You Work

• You hold yourself, and your teammates, to a high standard when working with production systems.
• You write clean, thoughtful, maintainable code and pay close attention to detail.
• You enjoy solving complex technical problems with curiosity and persistence.
• You’re comfortable navigating ambiguity and multiple moving parts.
• You think beyond implementation, you care about what the product should do and how to make it better.
• You thrive in remote, distributed teams and can work independently while communicating effectively.

Nice to Have

• Experience with distributed systems and containerised deployment, especially in the world of cloud media
• Familiarity with C++ (not required, but helpful for cross-team collaboration)
• Experience in live events, film, production, or entertainment industries
• Tailwind CSS experience and a strong eye for design and UX

Role: Head of Software Growth

Function: Commercial/Marketing

Reports to: Vice President of Marketing

Why You’re Here

You're here to help us build our PLG motion of a breakthrough software product in live media.

We are looking for someone who can take us from 0 to 1 on architecting and launching a self-service flywheel to take that software into the world of smaller shows, nightclubs, independent operators, and other large markets where our high-touch sales team can't reach.

The Head of Growth is the strategic engine behind disguise’s evolution into a software-led powerhouse. Your mission is to "game and grow" our software user base by obsessing over the entire ecosystem. You will move beyond traditional marketing to architect a data-driven growth machine that converts the global community of visual artists and operators into high-value, long-term users of our X1 product and the Octopus platform.

You don't just watch the funnel; you design the mechanics of it—using telemetry, behavioral psychology, and product-led strategies to turn our software into a self-scaling revenue engine.

You think in journeys, not campaigns. You’re obsessed with understanding where users drop off, why they convert, and what makes them come back.

You’re excited by the shift from hardware-first to a software-led ecosystem and you want to help build the growth model that powers it.

What You’ll Do:

Drive the growth engine behind our new software portal and product ecosystem. Work at the heart of our transformation into a scalable, software-led business and help define how we acquire, activate, convert, and retain software users globally.

Key Responsibilities:

1. ICP Architecture & Journey Definition

• Intentional ICP Definition: Go deep into defining our Ideal Customer Profiles (ICPs)—from the touring VJ and independent video operator to the studio engineer. You will define not just who they are, but their technical needs, pain points, and triggers.
• Behavioral Intelligence: Map the specific behaviors of these ICPs to understand how they interact with professional video software. Use these insights to design high-conversion user journeys within our Octopus platform.
• Journey Design: Architect the path from "first download" to "power user," ensuring that every touchpoint within the platform is optimized to drive activation and reduce friction.

2. Retention and Monetisation

• Defining PQL (Product-Qualified Lead) triggers for retention, by partnering with product to identify behaviours that indicate readiness to pay, whilst also partnering with Sales to build the qualified leads into their funnel. 
• In-Product PQL monetisation: Partner intimately with the Product team to develop PQL generation capabilities. 
• Telemetry-Led Growth: Leverage product telemetry to gain real-time visibility into user behavior. Use this data to automate interventions, nudge users toward high-value features, and inform product prioritization.
• Feedback Loop: Work cross-functionally to make sure product roadmap prioritizes retention and monetisation, as well as working with marketing and Sales to execute and bring users in through the funnel.

3. Marketing Strategy & Pipeline Growth

• Addressable Pipeline Expansion: Translate ICP behaviors into targeted marketing strategies. You will inform top-of-funnel campaigns to ensure we are attracting the "right sort" of users who have the highest propensity to convert and scale.
• Growth Marketing Sync: Work with the broader marketing team to align performance marketing, content, and community efforts with the specific behavioral triggers identified in our Octopus platform.
• Ecosystem Obsession: Monitor the entire software ecosystem (including competitors) to ensure Disguise remains the platform of choice for the next generation of visual creators.

4. Experimentation & Optimization

• The "Game & Grow" Roadmap: Run a continuous "always-on" experimentation engine. Test licensing models, onboarding flows, and referral loops to maximize the lifetime value (LTV) of the software user base.
• Conversion Optimization: Own the conversion metrics across the software business, from web traffic to Octopus sign-ups, and from trial users to paid X1 licensees.

Success Metrics (KPIs)

• Time to Value (TTV). How quickly can you drive users to experience their first value return. 
• Active Software User Growth: Month-over-month increase in the X1/Octopus user base.
• PQL Conversion Rate: Efficiency of turning in-product behaviors into qualified revenue opportunities.
• Activation Rate: Percentage of new users reaching the "Aha!" moment within their first 7 days.
• LTV/CAC: Optimizing the cost of acquiring the "right" users against their long-term value to the software ecosystem.
• Tracking and improvement of product engagement and feature use. 
  
  

Experience & Requirements

• Growth Mastery: 4+ years in a growth, growth marketing, or product management role at a company driving SAAS Product Led Growth.
• Analytical Obsession: You live in the data. Proficiency with telemetry tools and behavioral analytics (e.g., Mixpanel, Amplitude, or similar) is essential.
• The "disguise" Mindset: A deep interest in the intersection of technology and creativity (Live Events, Virtual Production, or XR).
• Strategic Connector: Comfortable working across functions and articulating valid contributions to product and marketing roadmaps.
• Entrepreneurial Spirit: You are a builder who thrives on defining a role and a category, rather than just following a playbook. You are here to take things from 0 to 1. 

Skills, behaviours and values we are looking for

Skills

• Deep user research capability: able to conduct interviews, synthesise insights and identify unmet needs.
• Commercial acumen: understands pricing, revenue models, partnerships and expansion mechanics.
• Analytical mindset: comfortable defining KPIs and using data to inform decisions.
• Strategic thinking: able to move from insight to scalable growth frameworks.
• Strong communication: able to align cross-functional stakeholders around opportunity areas.
  
  

Behaviours

• Curious and explorative: actively seeks new markets and unconventional opportunities.
• Experimental: comfortable testing, iterating and learning quickly.
• Outcome-driven: balances innovation with tangible commercial impact.
• Autonomous yet collaborative: drives initiatives while building strong cross-functional alignment.
• Resilient: comfortable operating in emerging, undefined market spaces.
  
  

Values alignment

• Honest - makes data-driven, transparent recommendations.
• Evolutionary - continuously adapts based on user and market feedback.
• Fearless – explores new territories and challenges assumptions.
• Resilience – persists through iteration to find scalable growth models.
• Belong – builds inclusive relationships with customers and internal teams.

Sales Manager – EMEA

Reports to: VP Sales, EMEA
Location: London / EMEA (with 40% travel)

About the role:

Disguise is looking for a high-impact Sales Manager to drive net-new revenue across Location-Based Experiences (LBX) in EMEA, including entertainment venues, sports stadiums, immersive installations, themed attractions, museums, brand experiences, and flagship destinations. This is a pure "Hunter" role for an individual contributor who excels at opening doors and closing high-value deals in permanent environments.

What you will do:

• Partner closely with the VP Sales EMEA and regional leadership to advance and close strategic LBX opportunities across stadiums, venues, and immersive destinations.
• Drive individual sales growth by identifying and winning new business opportunities valued at $250k–$2m+ within the LBX sector.
• Design and execute a strategic go-to-market plan to expand Disguise’s presence across sports stadiums, arenas, entertainment venues, themed attractions, immersive installations, and enterprise flagship environments.
• Develop and deepen relationships with key system integrators and consultants across the region to unlock new fixed-installation opportunities.
• Produce accurate monthly and quarterly forecasts for both hardware and software within Salesforce and Clari.
• Manage the end-to-end sales process, from initial prospecting and high-impact presentations to negotiating complex contracts and closing.
• Partner with the Design Solutions, Customer Success and Marketing teams to develop targeted campaigns that specifically address the needs of the fixed-installation market.
• Attend major industry events (e.g., ISE, IAAPA Europe) as a subject matter expert, comfortable delivering public presentations on the future of immersive attractions.
• Ability to travel approximately 40% of the time across the EMEA region to meet with partners and visit project sites.

Experience & Skills:

• Sales Background - 7-10+ years of proven new business development experience in complex, multi-stakeholder environments such as stadiums, themed entertainment, live venues, or permanent AV installations.
• Experience working on SOWs documentation.
• Ecosystem Knowledge - Strong existing network and experience working alongside System Integrators (SIs) and technical consultants is an advantage
• Closing Ability - Proven track record of closing complex technical deals ($250K–$2M+) with long sales cycles and multiple stakeholders.
• Expert for structured sales processes such as MEDDPICC or BANT.
• Ability to present and influence effectively at all levels (including C-suite and Technical Directors) regarding real-time visual software and media servers.
• Solid experience in pipeline management and forecasting for projects with 6-month to 1+ year timelines.

Behaviours & Values:

• Winning Mindset - Brave, bold, and proactive in seeking out new business that isn't immediately apparent.
• Dependable Hunter - A self-starter who is comfortable working autonomously to drive results and exceed individual targets.
• Dynamic - High energy and resilience, able to pivot quickly as project requirements evolve.
• No Ego - Approachable, authentic, and humble—a true team player when collaborating with internal support functions.
• Attention to Detail - Meticulous with CRM updating and project documentation.

Sales Manager, Venues & Attractions – EMEA

Function: Sales (Net-New Business Development)
Reports to: VP Sales, EMEA
Location: London / EMEA (with 40% travel)

About the role:

Disguise is looking for a high-impact Sales Manager to drive net-new revenue across Location-Based Experiences (LBX) in EMEA, including entertainment venues, sports stadiums, immersive installations, themed attractions, museums, brand experiences, and flagship destinations. This is a pure "Hunter" role for an individual contributor who excels at opening doors and closing high-value deals in permanent environments.

What you will do:

• Partner closely with the VP Sales EMEA and regional leadership to advance and close strategic LBX opportunities across stadiums, venues, and immersive destinations.
• Drive individual sales growth by identifying and winning new business opportunities valued at $250k–$2m+ within the LBX sector.
• Design and execute a strategic go-to-market plan to expand Disguise’s presence across sports stadiums, arenas, entertainment venues, themed attractions, immersive installations, and enterprise flagship environments.
• Develop and deepen relationships with key system integrators and consultants across the region to unlock new fixed-installation opportunities.
• Produce accurate monthly and quarterly forecasts for both hardware and software within Salesforce and Clari.
• Manage the end-to-end sales process, from initial prospecting and high-impact presentations to negotiating complex contracts and closing.
• Partner with the Design Solutions, Customer Success and Marketing teams to develop targeted campaigns that specifically address the needs of the fixed-installation market.
• Attend major industry events (e.g., ISE, IAAPA Europe) as a subject matter expert, comfortable delivering public presentations on the future of immersive attractions.
• Ability to travel approximately 40% of the time across the EMEA region to meet with partners and visit project sites.

Experience & Skills:

• Sales Background - 7-10+ years of proven new business development experience in complex, multi-stakeholder environments such as stadiums, themed entertainment, live venues, or permanent AV installations.
• Experience working on SOWs documentation.
• Ecosystem Knowledge - Strong existing network and experience working alongside System Integrators (SIs) and technical consultants is an advantage
• Closing Ability - Proven track record of closing complex technical deals ($250K–$2M+) with long sales cycles and multiple stakeholders.
• Expert for structured sales processes such as MEDDPICC or BANT.
• Ability to present and influence effectively at all levels (including C-suite and Technical Directors) regarding real-time visual software and media servers.
• Solid experience in pipeline management and forecasting for projects with 6-month to 1+ year timelines.

Behaviours & Values:

• Winning Mindset - Brave, bold, and proactive in seeking out new business that isn't immediately apparent.
• Dependable Hunter - A self-starter who is comfortable working autonomously to drive results and exceed individual targets.
• Dynamic - High energy and resilience, able to pivot quickly as project requirements evolve.
• No Ego - Approachable, authentic, and humble—a true team player when collaborating with internal support functions.
• Attention to Detail - Meticulous with CRM updating and project documentation.