About the Role

Verkada prides itself on maintaining a high hiring bar while bringing in diverse and unconventional backgrounds of driven individuals obsessed with their craft. As a Business Value Manager, you will have a direct impact on Verkada’s Enterprise sales motion, bridging the gap between complex technologies and tangible financial and operational outcomes.

Reporting to the Chief of Staff to the CRO, you will partner with Enterprise Sales Leaders to architect a value selling framework to scale to the Enterprise Sales organization, building the infrastructure to reference key customer outcomes and win stories, as well as partnering with Product Marketing and Enablement to develop assets and enablement programs. In addition to pioneering the Business Value Selling program at Verkada, you will serve as the Strategic Deal Architect behind our most complex, multi-million-dollar deals, transforming technical capabilities into compelling financial and operational narratives. In this high-visibility role, you will move beyond feature-selling, working at the intersection of finance, product, and sales to quantify the operational and financial impact of our platform, directly influencing the investment decisions of C-suite executives at the world’s leading enterprises.

Please note: this role is remote - with 50% of travel required.

What You'll Do

• Program Development: Partner with Product Marketing to create and refine standardized value frameworks, templates, and "talk tracks" to scale business value services across the global enterprise sales organization.
• Value Realization Tracking and Database: Monitor and analyze data from current customers post-implementation to validate that the promised value was delivered, partnering with Product Marketing to maintain a database of relevant data, and creating "real-world" success stories for future sales.
• Sales Enablement: Coach sales teams on value-selling methodologies, including referencing of relevant customer data,  and provide the tooling/content for self-service business justifications.
• Value Discovery: Partner with account executives to lead discovery sessions with CxOs to identify pain points and desired outcomes.
• Financial Modeling: Develop ROI (Return on Investment) and TCO (Total Cost of Ownership) value models to quantify the business impact of solutions.
• Business Case Development: Draft data-backed business cases for strategic opportunities, ensuring every claim is anchored in measurable customer impact.
• Executive Storytelling: Craft and deliver executive-level business cases that align technical solutions with broad corporate objectives.
• Commercial Objection Handling: partnering with Sales to dismantle financial objections in real-time.

What You Bring

• Strategic Consulting: 5–9+ years of experience in management consulting, business transformation, or enterprise software sales.
• Financial Intelligence: Proficiency in building complex financial models and the ability to navigate financial documents like 10-Ks and earnings transcripts.
• Analytical Power: Proficiency in data visualization and manipulation tools such as Looker and advanced Google Sheets.
• Executive Presence: Exceptional presentation and communication skills, with a proven ability to influence C-suite decision-makers.
• Technical & Market Acumen: Deep understanding of SaaS sales motions, industry trends (e.g., AI/ML acceleration), and how IT functions like operations and security drive value.

Analytical Rigor: Ability to derive meaningful insights from large, complex data sets to build compelling business cases.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Your Impact

As a Manager, Solutions Architects, you’ll lead a team focused on delivering technical excellence in solution architecture across Axon’s Real-Time Operations (RTO) offerings. Partnering closely with the Sr. Manager and cross-functional teams, you'll implement and scale high-quality solution design processes while providing strategic support for mission-critical, customer-facing engagements.

You will spend approximately 80% of your time leading the team and managing project delivery across your group, and 20% supporting complex or unique client engagements with technical depth, particularly in emerging or highly integrated deployments. 

Location: Remote. 30% travel required. 
Must be within commutable distance to one of our Hub locations listed below
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Reports to: Sr. Manager, Solutions Architects
Direct Reports: 8-10 Solutions Architects

What You’ll Do

• Lead and develop a team of Solutions Architects focused on law enforcement, campus, and corrections customers.
• Provide technical and project guidance to team members and ensure consistent quality and productivity in solution delivery.
• Coach and mentor team members, fostering a culture of innovation, learning, and accountability.
• Analyze and review IT system architectures to scope and recommend technical solutions.
• Partner with customers and internal stakeholders (sales, account management, product, engineering) to ensure successful project implementation and integration.
• Participate in hiring and onboarding of new Solutions Architects.
• Ensure timely and effective project execution aligned with Axon’s solution architecture standards.
• Maintain responsibility for team performance, resource allocation, and stakeholder satisfaction.
• Champion continuous process improvement in architecture, customer delivery, and team operations.

What You Bring

• Bachelor’s degree or equivalent experience.
• 4–6 years of experience in solution architecture or related technical leadership roles.
• 1–3 years of direct supervisory or team leadership experience.
• Expertise in solution architecture frameworks, cloud technologies, and systems integration.
• Effective communication skills across technical and non-technical audiences, including clients.
• Experience in project management and business process analysis.
• Basic understanding of integration coding methodologies.
• Experience in the public safety sector preferred (e.g., RMS/CAD implementations).
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

As a Manager, Solutions Architects, you’ll lead a team focused on delivering technical excellence in solution architecture across Axon’s Real-Time Operations (RTO) offerings. Partnering closely with the Sr. Manager and cross-functional teams, you'll implement and scale high-quality solution design processes while providing strategic support for mission-critical, customer-facing engagements.

You will spend approximately 80% of your time leading the team and managing project delivery across your group, and 20% supporting complex or unique client engagements with technical depth, particularly in emerging or highly integrated deployments. 

Location: Remote. 30% travel required. 
Must be within commutable distance to one of our Hub locations listed below
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Reports to: Sr. Manager, Solutions Architects
Direct Reports: 8-10 Solutions Architects

What You’ll Do

• Lead and develop a team of Solutions Architects focused on law enforcement, campus, and corrections customers.
• Provide technical and project guidance to team members and ensure consistent quality and productivity in solution delivery.
• Coach and mentor team members, fostering a culture of innovation, learning, and accountability.
• Analyze and review IT system architectures to scope and recommend technical solutions.
• Partner with customers and internal stakeholders (sales, account management, product, engineering) to ensure successful project implementation and integration.
• Participate in hiring and onboarding of new Solutions Architects.
• Ensure timely and effective project execution aligned with Axon’s solution architecture standards.
• Maintain responsibility for team performance, resource allocation, and stakeholder satisfaction.
• Champion continuous process improvement in architecture, customer delivery, and team operations.

What You Bring

• Bachelor’s degree or equivalent experience.
• 4–6 years of experience in solution architecture or related technical leadership roles.
• 1–3 years of direct supervisory or team leadership experience.
• Expertise in solution architecture frameworks, cloud technologies, and systems integration.
• Effective communication skills across technical and non-technical audiences, including clients.
• Experience in project management and business process analysis.
• Basic understanding of integration coding methodologies.
• Experience in the public safety sector preferred (e.g., RMS/CAD implementations).
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

As a Manager, Solutions Architects, you’ll lead a team focused on delivering technical excellence in solution architecture across Axon’s Real-Time Operations (RTO) offerings. Partnering closely with the Sr. Manager and cross-functional teams, you'll implement and scale high-quality solution design processes while providing strategic support for mission-critical, customer-facing engagements.

You will spend approximately 80% of your time leading the team and managing project delivery across your group, and 20% supporting complex or unique client engagements with technical depth, particularly in emerging or highly integrated deployments. 

Location: Remote. 30% travel required. 
Must be within commutable distance to one of our Hub locations listed below
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Direct Reports: 8 - 10 Solutions Architects

What You’ll Do

• Lead and develop a team of Solutions Architects focused on law enforcement, campus, and corrections customers.
• Provide technical and project guidance to team members and ensure consistent quality and productivity in solution delivery.
• Coach and mentor team members, fostering a culture of innovation, learning, and accountability.
• Analyze and review IT system architectures to scope and recommend technical solutions.
• Partner with customers and internal stakeholders (sales, account management, product, engineering) to ensure successful project implementation and integration.
• Participate in hiring and onboarding of new Solutions Architects.
• Ensure timely and effective project execution aligned with Axon’s solution architecture standards.
• Maintain responsibility for team performance, resource allocation, and stakeholder satisfaction.
• Champion continuous process improvement in architecture, customer delivery, and team operations.

What You Bring

• Bachelor’s degree or equivalent experience.
• 4–6 years of experience in solution architecture or related technical leadership roles.
• 1–3 years of direct supervisory or team leadership experience.
• Expertise in solution architecture frameworks, cloud technologies, and systems integration.
• Effective communication skills across technical and non-technical audiences, including clients.
• Experience in project management and business process analysis.
• Basic understanding of integration coding methodologies.
• Experience in the public safety sector preferred (e.g., RMS/CAD implementations).
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

As a Manager, Solutions Architects, you’ll lead a team focused on delivering technical excellence in solution architecture across Axon’s Real-Time Operations (RTO) offerings. Partnering closely with the Sr. Manager and cross-functional teams, you'll implement and scale high-quality solution design processes while providing strategic support for mission-critical, customer-facing engagements.

You will spend approximately 80% of your time leading the team and managing project delivery across your group, and 20% supporting complex or unique client engagements with technical depth, particularly in emerging or highly integrated deployments. 

Location: Remote. 30% travel required. 
Must be within commutable distance to one of our Hub locations listed below
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Reports to: Sr. Manager, Solutions Architects
Direct Reports: 8-10 Solutions Architects

What You’ll Do

• Lead and develop a team of Solutions Architects focused on law enforcement, campus, and corrections customers.
• Provide technical and project guidance to team members and ensure consistent quality and productivity in solution delivery.
• Coach and mentor team members, fostering a culture of innovation, learning, and accountability.
• Analyze and review IT system architectures to scope and recommend technical solutions.
• Partner with customers and internal stakeholders (sales, account management, product, engineering) to ensure successful project implementation and integration.
• Participate in hiring and onboarding of new Solutions Architects.
• Ensure timely and effective project execution aligned with Axon’s solution architecture standards.
• Maintain responsibility for team performance, resource allocation, and stakeholder satisfaction.
• Champion continuous process improvement in architecture, customer delivery, and team operations.

What You Bring

• Bachelor’s degree or equivalent experience.
• 4–6 years of experience in solution architecture or related technical leadership roles.
• 1–3 years of direct supervisory or team leadership experience.
• Expertise in solution architecture frameworks, cloud technologies, and systems integration.
• Effective communication skills across technical and non-technical audiences, including clients.
• Experience in project management and business process analysis.
• Basic understanding of integration coding methodologies.
• Experience in the public safety sector preferred (e.g., RMS/CAD implementations).
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

As a Priority Support Engineer, you’re not just resolving technical issues — you’re a trusted advisor and escalation authority for Axon’s most critical customers. You’ll have the autonomy to assess complex, high-impact cases, make real-time decisions to stabilize customer operations, and drive cross-functional efforts that shape how Axon delivers world-class support.

You’ll act as the bridge between frontline support, higher support tiers, engineering, and product teams — using your technical acumen and customer insight to influence product improvements, operational workflows, and service-level strategies. Your independent judgment and ownership mindset will directly impact customer trust, product adoption, and Axon’s brand reputation in the field.

This role offers high ownership and autonomy. Engineers are trusted to make informed decisions in complex, ambiguous situations, prioritize high-value work, and serve as technical SMEs for Axon’s most strategic customers. Candidates must be sharp, adaptable, and unstoppable: capable of navigating high-pressure environments with confidence and clarity.

What You’ll Do

Location: Candidates must be located in the following locations: Scottsdale, AZ
Reports to: Manager, Technical Support

• Case Ownership: Full lifecycle ownership of support cases for designated high-priority customers, including triage, prioritization, resolution, and follow-up.
• Independent Judgment: Empowered to make real-time decisions regarding escalation paths, interim solution, and technical approaches based on severity and customer impact.
• Defined Goal Execution: Operate with broad autonomy once objectives are defined (e.g., resolution efficiency, escalation reduction), with latitude in selecting methods and tools to meet outcomes.
• Subject Matter Expertise: Act as a technical SME across specific product domains; contribute to Tier 1 enablement, documentation, and internal training as needed.
• Process Adaptability: Authorized to adapt standard procedures when warranted by situational demands, provided decisions align with core support and customer service objectives.
• Ambiguity Management: Expected to take initiative in undefined or novel scenarios, identifying risks and acting proactively with minimal or no direction.
• This role assumes a high degree of trust and requires consistency in decision-making, accountability for outcomes, and alignment with team-wide quality and communication standards.

What You Bring

• 2+ years technical support experience in complex software, hardware, or cloud-based environments
• Proven ability to exercise independent judgment and make time-sensitive decisions in ambiguous, high-stakes situations
• Deep technical aptitude in Windows environments, networking, mobile ecosystems, and cloud applications
• Exceptional communication and interpersonal skills with ability to adapt language and approach for audiences ranging from IT admins to command staff
• Demonstrated ownership mindset (#OWNIT): proactive, accountable, and results-oriented
• Strong problem-solving ability with a data-driven approach to identifying patterns and preventing recurrence
• Proven ability to work autonomously while effectively influencing across teams and functions

Preferred Qualifications

• Bachelor’s Degree
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and Vonage)
• 2+ years in networking or telecommunications, ideally within public safety or government sectors
• Relevant technical certifications (Network+, CCNA, MCSA, etc)
• System Administration or Cloud Infrastructure certifications

Your Impact

Axon is seeking a results-driven and experienced Senior Technical Sustainment Manager to drive customer satisfaction, product enablement, and feature adoption throughout the Records Management System (RMS) deployment lifecycle. This role plays a pivotal part in ensuring accurate scoping so we sign customers with confidence, and they continue to thrive on Records after they graduate from their dedicated Technical Account Managers. You will drive feature enablement, promote customer adoption, and lead sustainment initiatives that extend well beyond go-live through structured training, quality assurance, and advanced escalation support.

The ideal candidate brings a proven track record of cross-functional leadership, with hands-on experience in program management, technical enablement of SaaS products, training strategy, and customer success across complex enterprise solutions. Success in this role requires a long-term mindset—focusing on full product utilization, value realization, and continuous learning for our customers.

What You’ll Do

Location: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, Austin, Chicago, Charlotte, or Seattle metro areas)
Travel: 30-40%
Reports to: Senior Director

As a Senior Technical Sustainment Manager focused on customer enablement, you will own a portfolio of law enforcement agencies who have completed their initial RMS implementation, and have achieved sustained adoption with their initial build. Your mission is to ensure these agencies continue to realize value from their investment by supporting post-deployment growth, driving sustained feature adoption, and serving as their strategic technical partner. You will bridge the gap between initial go-live and long-term operational maturity, ensuring they evolve and expand their usage of RMS in parallel with their operations. Your role will include (but not limited to):

1. Serve as an operational RMS expert embedded within the Productivity PSO team to support pre-sales and post-deployment needs.
2. Act as a liaison between Sales, services, and Product to validate Statements of Work (SOW) and unique customer requirements, ensuring alignment with the current and future state of the RMS product roadmap.
3. Serve as a critical escalation resource for post-deployment issues outside normal customer support for agencies without a Technical Account Manager (TAM).
4. Increase team bandwidth and throughput by serving as a sustainment resource to address escalated customer challenges.
5. Project-manage new customer requests for services such as a 3rd-party integration for deployed customers without TAMs.
6. Measure and report out on customer satisfaction/sentiment on a quarterly basis for all your supported agencies.
7. Continually educate your supported agencies with training and information about new features to support ongoing customer adoption.
8. Routinely audit the health of your agencies’ environments and configuration to continually improve their operational effectiveness.
9. Collate and share the most impactful customer feedback across the agencies you support for the Product team’s awareness and prioritization.

What You Bring

• 5+ years of experience in program or project management, enablement, or related roles in a technical or SaaS environment.
• Proven experience developing and delivering training programs and customer education initiatives.
• Strong cross-functional collaboration skills, with demonstrated ability to influence and align teams.
• Excellent communication and presentation skills, including experience hosting webinars or training sessions.
• Proven ability to thrive in dynamic, evolving environments and to deliver results autonomously and collaboratively.

Preferred Qualifications

• Experience with public safety or government technology deployments.
• Familiarity with complex enterprise software.
• Certification in Project Management (PMP, Agile, etc.) or Enablement (ATD, etc.) is a plus.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 141,000 in the lowest geographic market and USD 225,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Your Impact
As a Professional Services Manager at Axon Enterprise, you will be a key player in driving both pre-sale and post-sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body-worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.

In this role, you will act as a Trusted Advisor, managing the deployment of Axon’s products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines.

Location: Based out of Axon Hub cities (Scottsdale, Seattle, Boston, NYC, Sterling, Atlanta)

Travel: Up to 75%

Reports to: Manager, Professional Services
Direct Reports: 0

What You'll Do:
Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments.

Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions.

Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.

Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.

Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.

Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.

Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.

Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.

What You Bring

• BS/BA or equivalent knowledge and experience.
• Extensive experience in project management, including coordination and resource tracking.
• Experience implementing and/or leading an Axon body-worn camera program.
• Understanding of software and hardware implementation, particularly in SaaS environments.
• Proficiency in Smartsheets or similar project management tools.
• In-depth knowledge of Axon products and digital evidence management systems is preferred.
• Experience working with corporate, retail, and security-based organizations.
• Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
• Ability to work independently and take ownership of projects while effectively collaborating across various teams.
• Willingness to travel throughout North America, with potential for international travel.

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

This is a post-sale, customer-facing, front-line role with primary duties of deploy network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience.

What You'll Do

Location: Remotely from the United States
Travel: On the road 100% (Mon-Fri), domestic
Reports to: Sr Manager, Fleet Services or Technical Services Supervisor, Fleet

• Identify and implement solutions within minimal assistance in a fast-paced environment.
• Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.
• Conduct training sessions with customer technical points or contact and end users on Axon specific product applications.
• Create accurate computer network diagrams and documentation for design and planning of network communication systems.
• Customer coordination and execution of field commissioning tests.
• Deliver timely and detailed project deployment reports.
• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.
• Escalate product irregularities and problems to Product Managers during site deployments.
• Maintain regular and predictable attendance.
• Synchronize the operation of Axon products as they apply to the Fleet solutions.
• Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products.
• Troubleshoot applications, computers, networks and products.
• Validate the quality of 12V DC sub-contractor installations.

What You Bring

• Ability to perform job functions from any location with minimal oversight.
• Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required.
• Flexibility to take on additional projects and adapt to changes in priorities.
• Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.
• Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)
• Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred).
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.
• A valid driver’s license is required and must be maintained throughout employment.

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 66,000 in the lowest geographic market and USD 105,600 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

As the Partner Sales Manager (CDW), you will play a pivotal role in accelerating our footprint within the rapidly growing IT industry. This is an exciting opportunity to drive transformational product solutions through a strategic resale partner.

You will have the freedom to shape go-to-market strategies, launch revenue-generating initiatives and cultivate strategic alliances to help grow revenue with your partner.

Your expertise and leadership will directly impact the success of innovative solution deployments that enable partners to optimize operations, reduce costs, and elevate service quality for their customers.

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader and enable organizations to elevate Everywhere Work. Ivanti automates tasks that discover, manage, secure, and service all their IT assets.

Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture 

At Ivanti, our culture is shaped by the values that inspire and guide us every day. We believe that the way we work together passionately, and authentically, is just as important as the results we deliver. Our core values foster collaboration, keep customers at our core, raise the bar for performance, and hold us accountable to the highest standards. Here’s what drives us:

Win Together: Open collaboration is the foundation for our success. Transparent communication, mutual trust, and strong alignment help us win as a unified team.

Customers at our Core: IT & Security teams are at the center of our customers’ innovation. We understand, value, prioritize, and obsess over our customers’ needs, to deliver the technology and services that move their businesses forward.

Achieve and Exceed: Performance drives us. We relentlessly pursue our goals, always striving to set new benchmarks of success on behalf of our customers, employees, partners, and investors.

Own It: Debate, decide, commit. We take responsibility for our actions and decisions, demonstrating commitment, integrity, high standards, and a drive for excellence in everything we do.

Why We Need You!

Ivanti is currently seeking an exceptional individual who will provide leadership for our US sales organization. Reporting directly to the RVP of America’s Channel Sales, this role will be responsible for driving revenue and company growth through our Channel Partners. This is a unique opportunity for a business focused leader with a desire to present a vision, drive growth, and evangelize our products and services. If you have both large corporate and high growth company experience and thrive in a fast-paced environment, this opportunity is for you!

What you’ll Do:

• Design and own the channel growth plan for a national partner reseller.
• Identify opportunities to accelerate the overall growth of the partner account.
• Strategize with the Ivanti Sales to cultivate and grow new customer opportunities.
• Own the partner business plan including executive contact prospecting, enablement, and field execution for your partner.
• Design and drive lead generation initiatives to enable the partner sales motion and services support teams to deliver on joint goals and growth.
• Build senior level field relationships and secure buy-in for your initiatives. Examples include call blitzes, lunch and learns, and other events that expose Ivanti to new partner contacts, and customers to enable lead capture and nurture.
• Enable partner B2B teams so they can effectively position and sell Ivanti across their customer base.
• Perform in person and virtual sales presentations, product demonstrations and coordinate technical enablement, including demo portal training for the partner sellers.
• Enable Ivanti sales teams (and other internal teams) as appropriate around how to engage and win with as a strategic partner. Guide effective joint sales strategies. Provide individual deal support on large or strategic opportunities and assist with custom quoting and ordering processes to ensure timely success.
• Drive and support the launch of new Ivanti solutions within the partner including their vertical sales teams and technical overlays.
• General Channel Management duties including but not limited to:
  • Account planning, managing pipeline, forecasting, business reviews and supporting internal teams such as marketing, operations, OM & AR.

To Be Successful in The Role, You will Have:

• Experience in channel management and/or enterprise sales with WWT/Softchoice, CDW or SHI
• Self-starter and a proactive partner leader willing to display initiative
• Results-driven and committed to outcomes rather than output.
• Team-focused, with the ability to gain the personal support of others.
• Strong work ethic and commitment to quality.
• Disciplined, organized, and methodical in approach to tasks and activities.
• Judicious in the use of company resources within a budget.
• Ability to work well with both IT and business people.
• Ability to work well with networking, security, messaging, and device management personnel
• Ability to present to both individual contributors as well as executives.
• Ability and experience to work independently in remote office locations.
• Able to work within senior levels of the organizations.
• Ability to learn and navigate multiple systems and resources rapidly.

Other Position Details:

• Fluent English, additional language is a plus.
• Minimum of five years’ experience selling an enterprise software solution, enterprise security solutions or enterprise mobile security solution.
• Minimum of five years B2B channel management experience or VAR channel.
• Experience in direct sales (Enterprise, SLED) a plus.
• Experience presenting and demonstrating enterprise software solutions to both technical and business audiences.
• Excellent communication skills, both written and verbal.

Travel – 40% of US travel will be needed for this role.

Why Ivanti?

• Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & Development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us:

Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivanti’s Mission and Core Values. 

Inclusion at Ivanti:

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.

Need adjustments during the process? Reach out to talent@ivanti.com and we’re happy to help.

Your Role:
Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base.
Your Opportunity:

• Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
• Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization.
• Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
• Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
• Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment.

#LI-Remote

#LI-MM1

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support.
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

Your Impact

If you love to get close to your users to understand and solve their problems quickly, this is the place for you. If you thrive on working with other teams to drive solutions quickly on a brand-new product, this is the challenge for you. If you are interested in supporting a mission critical product used to save lives, this is the product for you.

Axon is seeking a high-energy, experienced Software Support Engineer with expertise in cloud solutions. This individual will play an instrumental role in supporting critical escalated issues and customer requests. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, thriving on resolving software issues, and building strong customer relationships.

What You’ll Do
Reports to: Manager, Technical Support

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
• Provide front line support to Axon software customers while logging detailed notes on each customer interaction
• Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams.
• Research, troubleshoot, diagnose customer issues and requests across all a variety of products and systems.
• Follow up with clients to ensure their systems are fully functional after troubleshooting
• Log & provide detailed notes on each customer interaction
• Develop knowledge base articles on top issues
• Participate in an on-call rotation for outage escalations
• Provide back-up support to other Axon Support teams and colleagues

What You Bring

• 3+ years of support experience for cloud-based products
• Track record of completing goals and driving initiatives to completion
• Experience working within the Law Enforcement/Public Safety space
• Forward Thinking and Task Driven
• Experience solving complex technical problems and leading support related projects
• Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues.
• Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS.
• Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes.
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $19.00 - $23.00/ hour in Tucson, AZ. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. 

#LI-JJ1

#LI-3

#li-onsite

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

Your Impact

 
As ITAR Compliance Director, you will oversee Axon’s International Traffic in Arms Regulation (ITAR) program. Particular focus will be with Axon’s existing defense article programs with its Dedrone product line and future Federal R&D involving defense articles. Your role will help to implement an overarching program for Axon with longer term maintenance and oversight.

What You’ll Do
Location: DC, Boston, or Scottsdale office
Reports to: Director, Global Trade & Product Compliance

• Managing Axon’s ITAR compliance program including;
• Product classification
• ITAR license management and administration
• Helping guide and enforce Axon ITAR compliance policy and procedure
• Collaborating with relevant Axon stakeholders to advise on relevant regulatory requirements
• R&D and Engineering on new product development
• Marketing and Sales on ITAR licensing coordination and strategy impact
• Legal and Executive leadership on risk, risk mitigation, and auditing
• InfoSec on data controls and ITAR compliant adherence
• Investigation and reporting of suspected of ITAR violations
• Escalation into Axon Compliance leadership with regular communications to stakeholders on ITAR activities
• Gap assessments, audits, and corrective future actions to redress and appropriately resource
• Recordkeeping – maintenance of Axon’s ITAR documentation, classifications, and licensing and repositories
• Regular and standard engagement with Governmental bodies (BIS, DDTC, etc.)
• Recurrent training and guidance for Axon internal stakeholders on ITAR and export trade regulations.
• Continuing industry and regulatory monitoring for relevant updates and impactful changes to Axon’s products and services.

What You Bring

• 5+ Years ITAR experience (EAR experience a plus)
• Strong Written Communication Skills
• Familiarity with relevant trade regulatory programs globally;
• International Traffic Arms Regulations (ITAR/Dept of State)
• Dual-Use (EU)
• Global arms regulation space (e.g. UK Section 5, Germany BAFA, etc.)
• TAA and other international technical assistance & research agreements
• Multi-national supply chain experience; multiple origin and destination points coverage
• Cloud-based data management and project coordination skillset
• Strong Join Forces attitude with requisite Win Right integrity in all areas around Trade Compliance

Work Location

This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Your Impact

 
As ITAR Compliance Director, you will oversee Axon’s International Traffic in Arms Regulation (ITAR) program. Particular focus will be with Axon’s existing defense article programs with its Dedrone product line and future Federal R&D involving defense articles. Your role will help to implement an overarching program for Axon with longer term maintenance and oversight.

What You’ll Do
Location: DC, Boston, or Scottsdale office
Reports to: Director, Global Trade & Product Compliance

• Managing Axon’s ITAR compliance program including;
• Product classification
• ITAR license management and administration
• Helping guide and enforce Axon ITAR compliance policy and procedure
• Collaborating with relevant Axon stakeholders to advise on relevant regulatory requirements
• R&D and Engineering on new product development
• Marketing and Sales on ITAR licensing coordination and strategy impact
• Legal and Executive leadership on risk, risk mitigation, and auditing
• InfoSec on data controls and ITAR compliant adherence
• Investigation and reporting of suspected of ITAR violations
• Escalation into Axon Compliance leadership with regular communications to stakeholders on ITAR activities
• Gap assessments, audits, and corrective future actions to redress and appropriately resource
• Recordkeeping – maintenance of Axon’s ITAR documentation, classifications, and licensing and repositories
• Regular and standard engagement with Governmental bodies (BIS, DDTC, etc.)
• Recurrent training and guidance for Axon internal stakeholders on ITAR and export trade regulations.
• Continuing industry and regulatory monitoring for relevant updates and impactful changes to Axon’s products and services.

What You Bring

• 5+ Years ITAR experience (EAR experience a plus)
• Strong Written Communication Skills
• Familiarity with relevant trade regulatory programs globally;
• International Traffic Arms Regulations (ITAR/Dept of State)
• Dual-Use (EU)
• Global arms regulation space (e.g. UK Section 5, Germany BAFA, etc.)
• TAA and other international technical assistance & research agreements
• Multi-national supply chain experience; multiple origin and destination points coverage
• Cloud-based data management and project coordination skillset
• Strong Join Forces attitude with requisite Win Right integrity in all areas around Trade Compliance

Work Location

This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Your Impact

 
As ITAR Compliance Director, you will oversee Axon’s International Traffic in Arms Regulation (ITAR) program. Particular focus will be with Axon’s existing defense article programs with its Dedrone product line and future Federal R&D involving defense articles. Your role will help to implement an overarching program for Axon with longer term maintenance and oversight.

What You’ll Do
Location: DC, Boston, or Scottsdale office
Reports to: Director, Global Trade & Product Compliance

• Managing Axon’s ITAR compliance program including;
• Product classification
• ITAR license management and administration
• Helping guide and enforce Axon ITAR compliance policy and procedure
• Collaborating with relevant Axon stakeholders to advise on relevant regulatory requirements
• R&D and Engineering on new product development
• Marketing and Sales on ITAR licensing coordination and strategy impact
• Legal and Executive leadership on risk, risk mitigation, and auditing
• InfoSec on data controls and ITAR compliant adherence
• Investigation and reporting of suspected of ITAR violations
• Escalation into Axon Compliance leadership with regular communications to stakeholders on ITAR activities
• Gap assessments, audits, and corrective future actions to redress and appropriately resource
• Recordkeeping – maintenance of Axon’s ITAR documentation, classifications, and licensing and repositories
• Regular and standard engagement with Governmental bodies (BIS, DDTC, etc.)
• Recurrent training and guidance for Axon internal stakeholders on ITAR and export trade regulations.
• Continuing industry and regulatory monitoring for relevant updates and impactful changes to Axon’s products and services.

What You Bring

• 5+ Years ITAR experience (EAR experience a plus)
• Strong Written Communication Skills
• Familiarity with relevant trade regulatory programs globally;
• International Traffic Arms Regulations (ITAR/Dept of State)
• Dual-Use (EU)
• Global arms regulation space (e.g. UK Section 5, Germany BAFA, etc.)
• TAA and other international technical assistance & research agreements
• Multi-national supply chain experience; multiple origin and destination points coverage
• Cloud-based data management and project coordination skillset
• Strong Join Forces attitude with requisite Win Right integrity in all areas around Trade Compliance

Work Location

This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Your Impact

The Professional Services Manager plays a pivotal role in both pre-sale and post-sale activities, ensuring the seamless adoption and implementation of Axon Enterprise’s cutting-edge products and solutions. This role involves collaborating with technology decision-makers and program managers to enhance workflows, efficiencies, and training capabilities through Axon’s digital evidence management systems, body-worn cameras, Artificial Intelligence (AI) solutions, and Professional Services Packages. Acting as a Trusted Advisor, the Professional Services Manager supports customers in maximizing the potential of Axon’s technologies to transform their operations.

What You’ll Do

Location: Remote 
Travel: up to 75% travel to customer locations
Reports to: Manager, Professional Services

• Engage with technology decision-makers (e.g., Chiefs of Police, Command Staff, Sheriffs, Directors of IT) and program managers pre-sale and post-sale to support successful product implementation and adoption.
• Participate in pre-sales activities, including:
• Sales presentations and solution demonstrations.
• Responding to RFPs and RFIs.
• Assisting in the creation of deployment plans.
• Supporting product Test and Evaluations.
• Plan, coordinate, and execute post-sale program implementation for Axon’s Evidence.com, body-worn camera products, AI solutions, and associated services packages.
• Conduct customer site assessments to evaluate requirements and implementation readiness.
• Ensure proper setup and functionality of equipment, such as body-worn camera systems, to meet operational needs.
• Provide tailored training to law enforcement and other customers, enhancing their operational capabilities and training curriculums.
• Collaborate closely with Sales, Product, and Customer Operations teams to:
• Address and document customer feature requests and issues.
• Offer valuable feedback to drive product improvements.
• Ensure high levels of customer satisfaction and program success.
• Assist customers in developing comprehensive agency-wide deployment plans.
• Champion Axon’s mission to transform training and operational efficiency through innovative solutions like AI solutions and Evidence.com.
• Perform other duties as assigned.

What You Bring

• Bachelor’s degree or equivalent knowledge and experience.
• Experience implementing and/or leading an Axon body-worn camera program.
• Experience with training, project management, and resource tracking.
• Experience with SAAS sales or support.
• Knowledge and demonstrated operating experience in one or more of the following areas: Digital Video, Body-Worn Cameras, Conductive Energy Weapons, Virtual Reality, Mobile Communications, SAAS.
• Knowledge of professional service provision with a technical or weapons-related customer base.
• Understanding of software and/or hardware, testing, and implementation.
• Understanding and conversant about company solutions and products’ strengths, weaknesses, opportunities, and threats.
• Willingness to travel weekly throughout North America, with potential for international travel.
• Experience working with law enforcement or military sales.
• Ability to work effectively, add value as a team member, and assume leadership roles within a team.
• Ability to work remotely effectively and add value as a team member, demonstrating technical knowledge and consultative skills.
• Ability to teach and mentor team members as required.
• Willingness to take ownership of accounts and account-related actions.
• Proven ability to coordinate across various groups and functional teams.
• Ability to perform tasks with little or no supervision.
• Demonstrated ability to implement, drive, track, and report on projects.
• Ability to apply solutions, technology, and products to business opportunities.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

About Team & About Role:

Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level. All this while doing something that truly matters, protecting the world's data.  

Rubrik is looking for a Sales Engineering Manager to lead a team of Cloud Specialist Sales Engineers and provide technical direction and business guidance to the regional sales teams across the Central and Western US. You will be accountable for regional revenue goals, recruiting and hiring top talent, enabling Sales Engineers to be best in business and by driving innovative technical programs and overseeing day-to-day account-level activities. You will be responsible for evangelizing, positioning, and architecting the industry's first hyper-converged hybrid cloud data management platform for both existing customers and new accounts. 

What You’ll Do:

• Leads a team of Sales Engineers across the Americas region
• Responsible for recruiting, hiring and enabling top SE’s as we expand our coverage
• Provide Technical Leadership and direction to the Sales Teams in the Region to help them build technology solutions for our customers and prospective customers.
• Assists in the analysis, design and development of fully integrated technology solutions.
• Demonstrates technical leadership and subject matter expertise on Rubrik’s products, distributed architectures, file systems, and competitive storage offerings in the Cloud and NAS product space.
• Acts as technical expert
• Makes technical and sales presentations to customer's technical staff and senior management.
• Serves as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.

Experience You’ll Need:

• 3-5 years of sales engineering management experience preferably in a Cloud Infrastructure environments, working with AWS, Azure and GCP
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• The successful candidate must have a fundamental breadth of technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded
• Bachelor’s degree required or equivalent experience

#LI-CG1

#LI-REMOTE

job purpose:

The Sr. Quality Systems Manager is responsible for the development and implementation of the fairlife integrated management systems.  Developing the ISO certification program and maintaining Global Food Safety Initiative (GFSI) certification program for all manufacturing sites as well as coordination of certification audits. QSM will function as enterprise quality and food safety representative to ensure compliance within existing programs and proper execution of plant expansion, new equipment installation/upgrade, and new process implementation in accordance with food safety corporate standards, HACCP/FSMA principles, and all federal, state and local regulations in support of creating and maintaining a positive food safety and quality manufacturing culture and environment.

QSM will deliver audit competencies to ensure the system and sites are operating as designed and performance is monitored. Develop and implement strategies and programs to mitigate food safety risks across the fairlife network; this includes ensuring that customer requirements and regulatory changes are appropriately reflected in these programs to strengthen compliance.

responsibilities:

• Integrated Management Systems (IMS): Lead the development, standardization, and integration of approved Quality and Food Safety Management Systems across all fairlife™ manufacturing and future operation sites to protect the brand and drive continuous improvement, including enterprise GFSI implementation and sustainment.
• Quality Governance & Document Control: Own enterprise quality governance and the QMS Document Control Program, ensuring standardization of controlled documents, authoring and updating policies, and managing archival of obsolete or redundant documentation.
• Certification Leadership: Serve as primary liaison with certification bodies and lead the attainment and maintenance of required certifications, including GFSI, ISO, Kosher, and Halal, aligned with business and quality strategy.
• Audit & Management Review Programs: Provide strategic leadership for enterprise audit programs, including development, standardization, scheduling, and integration of internal audits and management reviews to ensure compliance, change management, and performance improvement.
• Corrective & Preventive Actions (CAPA): Lead quality escalation and continuous improvement activities, including deviation management, root cause analysis, corrective and preventive action implementation, and certification‑related CAPA closure and effectiveness verification.
• Risk Management: Proactively assess quality and supply chain risks, identify potential disruptions or compliance gaps, and develop mitigation strategies to safeguard product integrity and business continuity.
• Training & Competency: Establish competency requirements and provide training and technical support to ensure consistent execution of quality systems, standards, and food safety programs across all sites.
• Safety & Sustainability: Support and advance organizational commitments to safety, regulatory compliance, and sustainable practices, contributing to long‑term operational excellence and environmental stewardship.

skills/qualifications required:

• Bachelor of Science Degree in Food Science, Microbiology or closely related field required
• At least 8 years of experience in food manufacturing and quality assurance
• Certified or actively working to achieve certification in: HACCP, PCQI, Lead Auditor, and Better Process Control School
• Strong working knowledge of Quality Assurance and Food Safety principles
• Previous experience in developing policy standards and implementing HACCP, GFSI (FSSC 22000) and Integrated Management Systems (ISO) in support of plant certifications including Kosher, & Halal as required.
• Strong auditing/assessment/analytical skills
• Ability to gain understanding and assess compliance with KORE (Coca-Cola Requirements)
• Ability to interact effectively with third party and internal auditors
• Ability to influence management & enable the activities of employee teams
• Excellent oral and written communication skills
• Strong computer and document management skills

working conditions and physical requirements:

• 40-45 hours as needed
• Ability to lift up to 50 pounds

food safety requirements:

• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Goodyear, AZ, Webster, NY, Coopersville, MI, Chicago, IL

reports to: Quality Systems Director

travel requirements: 30-40%

exempt/nonexempt: exempt

job purpose: The Quality Technician monitors and performs qualitative/quantitative testing of process and product attributes to ensure food safety and food quality; ensures compliance with all applicable regulations such as the Pasteurized Milk Ordinance; complies with all applicable standards such as GFSI (Global Food Safety), Third party audits such as Siliker, Kosher, and Organic requirements; 
ensures processes, work in progress, incoming goods, in-process product, finished product meets specifications; interpretation of testing results to release of product that has met specifications; and processes documentation for non-conforming product and communicate information to plant management.

responsibilities:

• Check butterfat, total solids, pH, acidity, flavor, odor, cryoscopy, viscosity, brix, HR-1, 2 &3, temperatures, antibiotics, coliform, DMC, DMSCC and SPC.
• Calculate formulas and accelerated shelf life testing.
• Performs in plant weight checks, temperature checks, ingredient usage and distribution, code date verification.
• Performs environmental testing and Pre-op swabbing and maintains all records.
• Conducts pathogen monitoring on raw & finished products and maintains results.
• Responsible for hold/release/rejection of finished goods and raw materials.
• Maintains all lab records, internal and external lab results, inspection reports, vitamin log, water & glycol records.
• Coordinates and maintains all third-party laboratory testing programs
• Responsible for maintaining proper calibration standards.
• Responsible for daily finished product evaluation and Appendix N antibiotic testing.
• Assists with state and federal lab inspections.
• Performs sensory evaluation of raw material and finished product
• Helps control plant losses.
• Completes all duties in a manner that is consistent with all aspects of the company safety rules and good manufacturing practices.
• Performs related duties as assigned by the Manager or Supervisor on duty.
• Responsible for microbiological testing/documentation of finished and in-process products; interpret the results and retest/report abnormalities as needed; generate standard report of results
• Conduct routine inspection of processing areas including documentation to ensure that all documentation is present and correct and that all areas comply with GMPs and sanitation requirements
• Performs Quality Team Audits, including Good Manufacturing Practices and Housekeeping. 
• Manage the laboratory operations, maintain lab equipment and supplies
• Must be able to work with chemicals

skills/qualifications required:

• Must have High School diploma at a minimum. Bachelor’s degree in a science field or equivalent combination of education and experience is preferred.
• At least one or more years with previous laboratory with microbiology and chemistry experience required. Experience in a food production environment preferred.
• Must be accurate and precise in testing procedures and mix formulation calculations and have a keen sense of odors and flavors.
• Must possess strong oral and written communication skills.
• Must be able to read, write and interpret documents such as safety rules, procedure manuals and mathematical calculations.
• Must have the ability to read, comprehend and follow technical instructions, effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Must have the ability to hear and perceive information at normal spoken word levels.
  Must be able to speak and understand English fluently.
• Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Must have the ability to apply commonsense understanding to carry out detailed and involved written or oral instructions and mathematical calculations. 
• Must have the ability to prioritize and organize.
• Must have the ability to demonstrate superb decision-making ability to determine best course of action in assessing test results.
• Must possess basic computer skills; knowledge of word processing and spreadsheet programs required. Knowledge of MS Office and SAP preferred.
• Knowledgeable with Good Manufacturing Practices (GMP’s), safety programs and procedures.
• Ability to handle ambiguity and work in a fast paced, entrepreneurial environment
• Proficiency in English: Comfortable with both written and verbal communication, including reading and writing.

working conditions and physical requirements:

• Up to 12 hours sitting/standing/walking
• Ability to lift up to 10 pounds, frequently lift and/or move up to 25 pounds
• Exposure to hazards (machinery, confined spaces, etc.)
• Must be able to work in and around loud noise levels, industrial machinery, air-conditioned environments suitable for carrying out controlled tests.
• Must be able to operate motorized vehicles or equipment

food safety requirements: 

• Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.

• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Goodyear, AZ

reports to: Quality Supervisor

travel requirements: minimal 

exempt/nonexempt: nonexempt

job purpose:

Manager, Operational Excellence Analytics will play a pivotal role in manufacturing operations to advance fairlife’s data driven culture. This role will partner with Operations, Decision Intelligence teams, and the Enterprise Applications team to drive the development, delivery, and adoption of scalable analytics and enterprise solutions across each of the Manufacturing facilities. The Manager will oversee a team of Operations focused analytics professionals responsible for driving a data-driven culture through strategic leadership, technical expertise, and stakeholder engagement. The Manager will collaborate with the Decision Intelligence (DI) and Enterprise Application teams to ensure strategic alignment and drive business improvements within Operations.

responsibilities: 

· Lead the design, development, and deployment of analytics solutions across Operations within fairlife.

· Collaborate with the Decision Intelligence (DI) and Enterprise Application teams to ensure strategic alignment and execution of key projects within Operations.

· Manage and mentor a team of data analysts across each manufacturing location, fostering growth and technical excellence.

· Partner with business leaders to identify opportunities for data-driven decision-making and prioritize analytics initiatives.

· Oversee the creation and maintenance of dashboards, reports, and visualizations that support strategic and operational goals.

· Ensure data integrity, performance optimization, and adherence to reporting standards.

· Partner with Operations teams and the Decision Intelligence teams to develop and deliver an analytics strategy that aligns with broader organizational objectives within the Decision Intelligence framework.

· Drive adoption of analytics tools and platforms, including Power BI, Azure, and Microsoft Fabric.

· Promote a culture of continuous improvement, innovation, and customer service within the data systems and analytics team

skills/qualifications required: 

· 5–8+ years of experience in analytics, data science, or business intelligence, including team leadership.

· Proven ability to translate business needs into scalable technical solutions.

· Strong proficiency in SQL, DAX, and data visualization tools such as Power BI.

· Demonstrated success in creating, publishing, and managing data-driven reports and dashboards.

· Excellent communication and stakeholder management skills.

· Highly detail-oriented, with a strong commitment to data accuracy and quality.

· Self-starter with a growth mindset and a passion for data.

· Comfortable working in ambiguous, fast-paced, and entrepreneurial environments.

· Experience in or supporting manufacturing environments is a plus.

· Bachelor’s degree in analytics, data science, computer science, or a related field.

· Proficiency in English: Comfortable with both written and verbal communication, including reading and writing.

food safety requirements:

· Notify supervision of any repairs or adjustments that are required that may affect product quality or food safety.

· Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.

· Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.

· Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.

· Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.

· Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.

· In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

• Comprehensive medical, dental, and vision coverage
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

position location: Coopersville, MI; Goodyear, AZ; or Webster, NY

reports to: Senior Director, Operational Excellence

travel requirements: 25%

exempt/nonexempt: exempt

job purpose:

The processing maintenance manager oversees all maintenance activities within a dairy processing facility, ensuring equipment reliability, regulatory compliance, and continuous production uptime. The role combines hands‑on technical work with strategic planning, team leadership, and cross‑department collaboration to support safe, efficient, and high‑quality dairy manufacturing.  The individual will possess a strong technical background and proven history to lead a talented group of mechanics, ICTs, planners, and parts procurement.  

responsibilities: 

Equipment & Facility Maintenance

• Lead preventive, predictive, and corrective maintenance for dairy processing equipment such as pasteurizers, separators, homogenizers, CIP systems, pneumatic equipment, and PMO valves.
• Develop and maintain a comprehensive preventive maintenance (PM) program to reduce downtime and extend asset life.
• Troubleshoot mechanical, electrical, pneumatic, and hydraulic issues to restore production quickly.
• Aseptic processing experience is a plus.

 Compliance & Safety

• Ensure all maintenance activities comply with FDA, USDA, OSHA, PMO, and food‑safety regulations.
• Maintain documentation for audits, inspections, and regulatory reviews.
• Implement and enforce lockout/tagout, confined space, and other safety programs.
• Support quality teams during root‑cause investigations and corrective actions.

  Leadership & Team Management

• Supervise, train, and develop maintenance technicians across multiple shifts.
• Create staffing schedules, assign work orders, and manage contractor activities.
• Build a culture of accountability, safety, and continuous improvement.
• Experience building high-performing maintenance teams in a fast-paced environment.

  Planning & Continuous Improvement

• Manage maintenance budgets, spare parts inventory, and vendor relationships.
• Use CMMS systems to track work orders, equipment history, and KPIs.
• Lead reliability initiatives such as root‑cause analysis, equipment upgrades, and process optimization.
• Collaborate with production, quality, and engineering teams to support operational goals.
• Demonstrated success establishing and applying TPM and reliability-based principles to create both short-term and long-term value.
• Lead and manage processing overhauls: Create and develop modular approaches to preventative maintenance
• Attend the DDS: morning and afternoon
• Drive quarterly 90-day projects utilizing data and efficiency trends to increase operational, safety, or quality reliability initiatives

skills/qualifications required:

• Bachelor’s degree in engineering or relevant experience required.
• 5+ years of maintenance experience in food, beverage, or dairy processing environments.
• 5+ years of leadership experience managing maintenance teams.
• Strong knowledge of dairy processing equipment and sanitary design principles.
• Experience with CMMS systems and maintenance planning.
• Proficiency in mechanical, electrical, and controls troubleshooting.
• Understanding of PMO, HACCP, GMPs, and food‑safety requirements.

food safety requirements:

• Notify supervision of any repairs or adjustments required that may affect product quality or food safety.
• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas.
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company.
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system.
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system.
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected.
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required.

how fairlife nourishes you:

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and wellbeing resources designed to support you physically, emotionally, socially, and financially, both in and out of work.

• Comprehensive medical, dental, and vision coverage, effective day one!
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance)
• Paid Time Off to recharge and support work-life balance
• Paid parental leave & adoption assistance (up to $10,000)
• Parental support & family care benefits, including childcare resources and lactation support
• 401(k) to support retirement planning with up to 9% in employer match
• Wellness reimbursement (up to $500 for qualified wellbeing expenses)
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support
• Company-paid life insurance and short-term disability
• Employer HSA funding (for HDHP participants)
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month)
• Learning & development programs to unlock your full potential
• Rewards & recognition, matching gifts, free product, and Business Resource Groups

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day.

position location: Goodyear, AZ

reports to: Sr. Processing Manager

travel requirements: <10%

exempt/nonexempt: Exempt

job purpose:  

The Senior HR Generalist serves as a key HR partner to plant leadership and employees, providing strategic and hands-on support across the full spectrum of HR functions within a manufacturing environment. This role supports daily HR operations while also contributing to longer term initiatives that strengthen culture, improve organizational capability, and ensure compliance. The Senior HR Generalist plays a critical role in employee relations, talent development, workforce planning, onboarding, training, policy administration, and employee engagement. This position requires strong judgment, the ability to balance business needs with employee advocacy, and the capacity to navigate a fast-paced, dynamic production setting. 

responsibilities:  

• Employee Relations & Workplace Support 
• Serve as the primary point of contact for employee relations issues; conduct fair, timely, and thorough investigations. 
• Provide guidance to supervisors and managers on performance management, coaching, conflict resolution, and policy interpretation. 
• Build trust and approachability across all levels of the plant, maintaining a visible presence on the production floor. 
• Partner with leadership to promote a positive, high engagement culture aligned with company values. 
• Talent Acquisition & Onboarding 
• Support full cycle recruiting for hourly and salaried plant roles, partnering closely with hiring managers and TA partners. 
• Partner with managers to assess workforce needs and support staffing plans. 
• Training, Development & Performance Management 
• Coach leaders on effective feedback, performance conversations, and development planning. 
• Support training coordination, including safety, compliance, technical skills, and leadership development. 
• Assist with performance management processes, ensuring consistency and documentation quality. 

HR Operations & Compliance 

• Ensure HR practices comply with federal, state, and local employment laws (including ADA, FLSA, Paid Sick Time, etc.). 
• Maintain accurate HR records, reporting, and data integrity in HRIS systems. 
• Support timekeeping and payroll accuracy through proactive audits and manager coaching. 
• Support leave of absence cases and partner with third party administrators to ensure timely and compliant handling. 
• Benefits, Compensation & Policy Administration 
• Assist employees with benefit questions, enrollments, and issue resolution. 
• Support compensation processes, including job evaluations, annual reviews, and pay changes. 
• Assist with the communication and rollout of new policies and procedures. 
• Culture, Engagement & Employee Experience 
• Partner with plant leadership on communication efforts, recognition programs, and culture building activities. 
• Identify opportunities to streamline processes and improve employee experience. 
• Help facilitate town halls, listening sessions, and other communication forums. 
• Safety & Workforce Readiness 
• Support initiatives that promote safe work practices, attendance expectations, and readiness for shift work. 
• Strategic HR Partnership 
• Participate in HR projects, continuous improvement initiatives, and plantwide efforts to support operational excellence. 
• Act as a culture champion, balancing employee needs with business priorities to support long term success. 
• skills/qualifications required:  

Education 

• Bachelor's degree in human resources, Business Administration, Industrial/Organizational Psychology, or related field preferred or related experience. 
• HR certification preferred (PHR, SPHR, SHRMCP, or SHRMSCP). 
• 5+ years of progressive HR experience, with at least 2–3 years supporting a manufacturing, distribution, or similar industrial environment. 
• Strong experience in employee relations, including conducting investigations and coaching leaders. 
• Experience with timekeeping, attendance management, and payroll related HR functions. 
• Background supporting recruiting, onboarding, and training for hourly and technical roles. 
• Experience partnering with Operations, EHS, Quality, or other plant functions. 
• Proficient in HR systems (HRIS, ATS, LMS); experience with ADP, or similar systems is a plus. 
• Strong knowledge of federal and state employment laws (FLSA, ADA, FMLA, LOA processes, Paid Sick Leave, etc.). 
• Skilled in documentation, factfinding, and maintaining confidentiality. 
• Comfortable analyzing data (turnover, attendance, engagement trends) and providing insights to leadership. 
• Strong communication skills with the ability to interact confidently with hourly employees, supervisors, and senior plant leaders. 
• Ability to build trust, maintain approachability, and have a visible presence on the production floor. 
• High level of professional judgment, integrity, and discretion. 
• Ability to remain calm and effective in a fast-paced, changing environment. 
• Strong problem-solving abilities and a continuous improvement mindset. 
• Capable of balancing business needs with employee advocacy. 
• Strong organizational skills with the ability to manage multiple priorities and deadlines. 

Work Environment Capabilities 

• Ability to regularly be on the production floor and wear appropriate PPE. 
• Comfortable supporting shift-based operations (occasional off shift presence required). 
• Ability to maintain professionalism in a dynamic, scaling, or startup manufacturing environment. 

food safety requirements:  

• Notify supervision of any repairs or adjustments that may affect product quality or food safety. 
• Understand, observe, and comply with the handling and usage of the color-coded container policy while in the Production Areas. 
• Perform all duties necessary to meet Company, Customer and/or Government requirements/standards as prioritized by the Company. 
• Ability to initiate action to prevent the occurrence of nonconformities relating to Food Safety and the Quality of the product, processes, quality system, or safety system. 
• Identify and record any problems relating to Food Safety and the Quality of the ingredients, processes, quality system, or safety system. 
• Control further processing or delivery of nonconforming product in terms of Food Safety and Quality issues until the deficiency or unsatisfactory condition has been corrected. 
• In the event of absence, another employee with the same skill level will assume the duties and responsibilities as required. 

how fairlife nourishes you: 

At fairlife, we believe in better — and that includes how we support our people. We offer a comprehensive suite of benefits and well-being resources designed to support you physically, emotionally, socially, and financially, both in and out of work. 

• Comprehensive medical, dental, and vision coverage, effective day one! 
• Supplemental health plans (hospital indemnity, accident, and critical illness insurance) 
• Paid Time Off to recharge and support work-life balance 
• Paid parental leave & adoption assistance (up to $10,000) 
• Parental support & family care benefits, including childcare resources and lactation support 
• 401(k) to support retirement planning with up to 9% in employer match 
• Wellness reimbursement (up to $500 for qualified wellbeing expenses) 
• Employee Assistance Program (EAP) for emotional wellbeing and work-life support 
• Company-paid life insurance and short-term disability 
• Employer HSA funding (for HDHP participants) 
• Tuition reimbursement (up to $10,000) and student loan repayment ($200/month) 
• Learning & development programs to unlock your full potential 
• Rewards & recognition, matching gifts, free product, and Business Resource Groups 

fairlife’s nour!sh program is designed to meet you where you are — supporting your individual wellbeing journey while enabling you to do your best work every day. 

position location: Goodyear AZ 

reports to: Sr. HRBP 

travel requirements: 10% 

salary range: $95,000 - $105,000  

exempt/nonexempt: Exempt 

Your Impact

As an Automation Technician IV, you will serve as a senior technical leader within the

automation support team. You will lead advanced troubleshooting efforts, mentor junior

technicians, drive large-scale equipment improvements, and collaborate cross-functionally to

support high-volume automated manufacturing processes. You will play a key role in developing

technical standards, evaluating new automation technology, and ensuring system performance at

scale.

What You’ll Do

Location: Scottsdale, Arizona

Reports to: Senior Manager, Assets Reliability

• Lead complex equipment diagnostics and resolve high-impact automation issues

• Own system-level troubleshooting across electrical, mechanical, pneumatic, and software

domains

• Develop, implement, and optimize preventive and predictive maintenance programs

• Mentor and train lower-level technicians and production operators on automation best

practices

• Collaborate with Manufacturing Engineering and R&D to support new equipment

installation and qualification

• Design and improve test procedures to ensure product and process quality at scale

• Serve as technical liaison for automation projects involving external vendors and internal

stakeholders

• Drive continuous improvement initiatives to enhance equipment uptime, cycle time, and

reliability

• Champion documentation standards including technical drawings, training protocols, and

troubleshooting guides

• Support the integration and optimization of PLCs, vision systems, and robotic cells

• Interpret advanced schematics and execute electrical or mechanical modifications when

needed

• Lead root cause analysis efforts for recurring technical issues

• Promote a strong safety culture and compliance with operational best practices

What You Bring

• GED, High School Diploma, or Associate’s degree in engineering, automation, or related

technical discipline

• 8+ years hands-on experience in automated manufacturing systems

• Proven expertise with industrial control systems, including PLC programming (Allen-

Bradley preferred)• Strong proficiency with machine vision systems and robotic automation platforms

• Solid understanding of manufacturing execution systems (MES) and industrial

networking

• Experience with SolidWorks and CAD software for tooling design and documentation

• Familiarity with statistical process control (SPC) and failure mode analysis (FMEA)

• Demonstrated leadership experience in cross-functional technical teams

• Ability to read and interpret advanced schematics, blueprints, and electrical diagrams

• Excellent problem-solving skills and a proactive mindset toward continuous

improvement

• Strong communication skills and ability to lead technical training sessions

Benefits That Benefit You

• Competitive salary and 401(k) with employer match

• Discretionary paid time off

• Paid parental leave for all

• Comprehensive Medical, Dental, Vision plans

• Fitness & Wellness programs

• Emotional & Mental Wellness support

• Learning & Development programs

• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location

where you work.

The application window will be open until at least April 24, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

This role is part of the Growth department on the Digital team. You'll collaborate with ad operations and growth specialists to deliver web, app, and media analytics to key stakeholders. The Growth team works across departments—including sales, marketing, brand, and product—to identify new opportunities and test strategies to drive revenue and improve the customer experience with GFiber’s products.

Role Description

As the Marketing Web Developer you will be the technical lead responsible for managing GFiber’s websites and integration points, supporting digital marketing and sales efforts. You’ll lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements and drive future optimizations including change management and performance metrics. You'll oversee content management systems, A/B testing tools, and tracking implementations, ensuring smooth operations and optimal performance. Collaboration with cross-functional teams will be key in driving our analytics, marketing, and growth initiatives.

In this role, you'll:

• Engineer and maintain the GFiber web architecture, writing clean, scalable code to integrate marketing technology stacks and third-party services. 
• Implement and manage tools for content management, knowledge management, A/B testing, tracking, and services integration.
• Create technical design documents for new website features and integrations.
• Manage user access, roles, and responsibilities for web tools like Contentful, Optimizely, and KMS Lighthouse.
• Support change requests, issue management, and day-to-day updates related to website content and services, and also align with stakeholders on decisions and changing circumstances.

At a minimum we'd like you to have:

• Bachelor's degree in Digital Marketing, Computer Science, or related fields—or equivalent practical experience.
• 4 years' experience building high-traffic marketing websites and scalable web systems using React, Typescript and JavaScript.
• Experience with A/B testing tools (e.g. Optimizely, Optimize, Test and Target) and experiment configuration.
• Experience implementing and leveraging analytics, tracking and data warehouse platforms (e.g., Google Analytics 4, Google Tag Manager, BigQuery).

It's preferred if you have:

• Experience with headless Content Management Systems (e.g. Contentful, Sanity).
• Experience with ad-tech integrations and custom tracking pipelines for Google Ads and Campaign Manager, ensuring accurate reporting and data attribution for high-traffic marketing sites via API. 
• Experience with AI tools coding tools and LLM technologiesExperience using written and verbal communication to convey technical requirements to both technical and non-technical stakeholders.
• Experience with Python and back-end integrations to support large-scale consumer traffic.

The US base salary range for this full-time position is between $132,800 - $175,100 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

Your Impact

The Technical Support Engineer provides  2nd & 3rd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer’s satisfaction. This is a customer focused, technical, hardware and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

What You’ll Do 
Location: Sterling, VA or Mesa, AZ offices - 4 days in-office required
Reports to: Manager, Technical Support – Dedrone by Axon

• Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
• Provide 2^nd and 3^rd level support for the Dedrone by Axon Product Family to field engineers and customers
• Research and identify solutions to resolve software and hardware issues
• Diagnosing and troubleshoot technical issues, including account setup and network configuration
• Take ownership of customer issues reported and seeing problems through to resolution
• Track internal and external requests and technical issues to resolution, within agreed time limits
• Update, maintain and monitor our customer systems as a full service
• Ensure all requests and issues are properly logged
• Prioritize and manage several open issues at one time
• Document technical knowledge in form of notes and manuals
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Work with engineering and development teams to perform root cause analysis
• Take part in On-call Support and weekend coverage

What You Bring

• Bachelor’s degree in computer science or a related field, or 7+ years relevant work experience preferred
• Previous practical work experience in the field of customer support
• Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
• Strong knowledge of routing/switching
• Very good knowledge in networks and Linux
• Strong sense of ownership and urgency
• Ability to work well in a team and enjoy knowledge sharing
• Excellent communication skills with the ability to provide advice to non-technically aware customers
• Willing and able to travel
• Good knowledge about consumer UAV protocols and standards
• Basic knowledge and understanding of RF technology
• Basic understanding of cloud computing solutions
• Drone pilot license in future
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
• US Citizenship is required with the ability to obtain US Government security clearance
• Fluent English & Spanish

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Must be based within an hour of an Axon Hub Location, remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Location: Scottsdale, Arizona, United States (Greater Phoenix Area) - 4 days in-office required
Reports to: Sr. Director, Global Support
Direct Reports: 12-15, with 1 Team Lead
 

Your Impact

As the Sr. Manager of Technical Support, you will lead and scale a high-performing team of advanced technical engineers and Team Leads responsible for resolving complex, multi-product issues across Axon’s hardware and software ecosystem. You will drive technical excellence and operational rigor, strengthen escalation and incident management practices, and partner closely with Engineering and Product to address systemic issues and improve reliability. In addition, you will mentor and develop deep technical talent, spearhead process and tooling enhancements, and implement automation and AI-driven solutions that elevate diagnostic capabilities and transform how we support mission-critical customers.

What You’ll Do

1. Advanced Technical Leadership

• Leads Tier 1 Engineers, Field Support Engineers, and Team Leads supporting body cameras, TASER devices, Evidence.com, Interview Room, and Fleet solutions.
• Oversees complex, multi-product troubleshooting across hardware, firmware, networking, and cloud systems.
• Establish structured diagnostic and root cause methodologies.
• Ensures strong technical depth and SME development across product lines.

2. Escalation & Incident Management

• Owns Tier 1 escalation strategy and high-severity incident response.
• Leads cross-functional resolution efforts with Engineering, Product, and other cross-functional teams.
• Drives timely containment and clear executive-level communication during critical events.
• Conducts post-incident reviews and implements corrective actions.

3. Cross-Functional Partnership & Product Feedback

• Translates support trends into actionable engineering and product insights.
• Partners to improve diagnostic tooling, documentation, and product reliability.
• Ensures Tier 1 readiness for new feature and hardware launches.

4. Operational & Performance Excellence

• Owns Tier 2 performance metrics including MTTR, escalation rates, and defect trends.
• Designs scalable workflows for complex technical case management.
• Strengthens Tier 1 to Tier 2 handoffs and knowledge transfer processes.
• Builds a high-performance culture focused on accountability, quality, and customer impact.

What You Bring

• Embodies an #OWN IT mindset when it comes to helping customers and solving complex problems
• Demonstrates an AI-first approach to solving business problems
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong comprehension of internet networking & routing, hardware and software troubleshooting
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Preferred Qualifications

• 5-7 years’ leadership experience in an tiered technical support environment
• Bachelor’s degree in a technical field is preferred or equivalent work experience
• Experience in an IoT (hardware/software/network), big tech, or telematics company highly preferred
• Strong knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
• Strong knowledge of virtualization and virtual machines
• Strong knowledge of computer/server hardware, operating systems, and storage devices
• Strong knowledge of redundant storage solutions such as RAID
• Experience using Secure Shell (SSH)
• Experience with SSO identity providers: ADFS, Azure, OKTA
• Strong written and verbal communication skills and executive presence required

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Paid time off
• Robust parental leave policy
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

About your role

We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create.

Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows.

A Day in the Life

• Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow.
• AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including:
• Automating code generation and documentation.
• Building AI-driven data quality checks and anomaly detection.
• Developing "self-healing" pipelines that can identify and alert on ingestion errors.
• Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions.
• Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders.
• Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production.
• Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes.

What you’ll need

• Academic Status: Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field.
• Programming Mastery: Expertise in Python and SQL
• Infrastructure Mindset: A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow).
• DevOps Curiosity: Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments.
• Analytical Toolkit: Experience with Jupyter Notebooks, Tableau, or Streamlit.
• Problem Solver: A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability.

The Summer "Win"

By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. Your work won't just sit in a folder, it will be used to influence our official product roadmap.

Interview Process

• Recruiter Phone Screen
• Technical Assessment 
• Hiring Manager Interview
• Team Interview

Position Summary

We are seeking an experienced Senior Manager of Configuration Engineering to lead configuration strategy and execution for our Atomic Layer Deposition (ALD) product portfolio. This is a people manager role responsible for defining scalable product structures, driving configuration governance, and leading a team that ensures seamless translation of engineering designs into manufacturable, orderable systems.

This role serves as a critical interface between Engineering, Order Fulfillment, Manufacturing, and Sales Operations, enabling high-quality, on-time delivery of complex semiconductor equipment. The ideal candidate brings deep semiconductor industry experience, global operation skills, and proven people leadership in a highly matrixed environment.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Configuration Engineers - fostering accountability, and continuous improvement.
• Set clear priorities, performance expectations, and development plans aligned to business objectives.
• Build scalable configuration processes and organizational capabilities to support product and volume growth.

Configuration Strategy & Product Structure

• Own and govern the product configuration architecture for ALD products, ensuring robust, scalable, and error-free product structures.
• Define and maintain system-level configuration rules, variants, and options with a focus on standardization and commonality.
• Drive improvements to product offering simplification, reducing complexity and optimizing BOM structures across platforms.

Cross-Functional Execution

• Serve as the primary configuration liaison between Engineering, Order Fulfillment, Manufacturing, and Supply Chain.
• Ensure engineering changes are correctly translated into orderable configurations and executable BOMs.
• Partner with Sales Operations to ensure configurability supports commercial flexibility while protecting manufacturability and margins.

Qualifications

Required

• Master’s degree in an Engineering discipline
• 8–10+ years of experience in configuration management, product line engineering, or systems engineering within the semiconductor equipment industry.
• Proven people management experience, including team leadership, performance management, and talent development.
• Deep understanding of BOM structures, configuration management, and product lifecycle management in the semiconductor industry.
• Hands-on experience with configuration and BOM automation tools on common business enterprise platforms.
• Strong cross-functional leadership skills with the ability to influence engineering, operations, and commercial teams.

Preferred

• Experience supporting ALD, CVD, or related process equipment platforms.
• Product management experience

Competencies

• Strategic thinker with strong execution discipline
• Credible technical leader with a systems-level mindset
• Excellent communicator across engineering, operations, and commercial stakeholders
• Detail-oriented while maintaining focus on speed, scalability, and business impact
• Comfortable operating in a fast-paced, highly matrixed semiconductor environment

Your Impact
The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

What You’ll Do
Location: Onsite 4 days a week out of Scottsdale, AZ
Reports to: Manager of Technical Support

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
• Build and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

What You Bring

• Bachelor’s Degree preferred or equivalent work experience
• 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Excellent verbal and written communication skills (fluency in multiple languages a plus).
• Passion for helping people and solving problems
• Proficient with Windows operating systems, mobile devices and cloud-based solutions.
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Self-driven, ability to work independently and actively seeks out team needs and solution
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you’ll take ownership and drive real change. You’ll grow constantly as you solve meaningful problems for a mission that matters at a company where you matter.

Your Impact

Join Axon’s Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon’s Finance Systems portfolio. This role owns delivery and ongoing product management for critical finance platforms that support close, consolidation, revenue recognition, compliance, and financial reporting. In the near term, you will lead two high-visibility initiatives: the implementation of Axon’s Finance & Accounting Consolidation platform and a major RevStream upgrade. Over time, you will operate as the product owner for assigned finance systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across Finance. You will partner closely with Finance, Accounting, Revenue Operations, Tax, IT, Engineering, and Enterprise Architecture. You own what gets delivered and why; technical teams own how it is built.

What You’ll Do

Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship.
Reports to: Director, BSA
Direct Reports: None

Product & Program Leadership

• Act as the product manager and delivery lead for Axon’s Finance Systems, including consolidation, revenue, close management, and reporting platforms.
• Lead the Finance & Accounting Consolidation implementation end-to-end: scope definition, roadmap planning, delivery execution, stakeholder alignment, and value realization.
• Own the RevStream upgrade and future revenue system enhancements, ensuring alignment with revenue recognition standards and Finance strategy.
• Translate complex finance, accounting, and compliance requirements into clear product requirements, prioritized backlogs, and phased delivery plans.
• Drive cross-functional execution across Finance, IT, Engineering, Data, and external vendors.
• Own release planning, UAT strategy, cutover readiness, and post-implementation adoption.
• Ensure regulatory, statutory, and tax requirements (GAAP, statutory reporting, GAAP-to-Tax, Pillar 2, revenue recognition) are embedded into product scope and validated.

Product Ownership & Governance

• Serve as the system/product owner for assigned Finance Systems, accountable for roadmap prioritization, tradeoffs, and platform health.
• Establish governance for finance system changes, data quality, financial hierarchies, and master data in partnership with Finance and MDM teams.
• Partner with solution architects and engineering leaders to review designs and manage dependencies (without owning technical architecture).
• Define success metrics, track adoption, and communicate outcomes, risks, and tradeoffs to Finance and IT leadership.
• Identify opportunities to reduce manual effort, improve controls, and scale finance operations through automation and workflow improvements.

What You Bring

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field (or equivalent experience)
• 8+ years of experience in finance systems, business systems product management, or enterprise delivery roles
• Deep understanding of financial close, consolidation, revenue recognition, reconciliations, and statutory reporting
• Proven experience owning complex finance system initiatives (e.g., consolidation platforms, revenue systems, close automation)
• Experience with platforms such as OneStream, Oracle EPM, Workiva, BlackLine, RevStream, or similar finance tools
• Strong product management capabilities: roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, and phased delivery
• Technical fluency with ERPs and analytics platforms (D365 F&O, Snowflake, Power BI, Sigma) sufficient to partner successfully with engineering and data teams
• Ability to operate autonomously on ambiguous, high-impact initiatives
• Strong communication skills and executive presence; comfortable presenting recommendations and tradeoffs to senior stakeholders
• Collaborative, outcome-driven mindset with a passion for continuous improvement

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you’ll take ownership and drive real change. You’ll grow constantly as you solve meaningful problems for a mission that matters at a company where you matter.

Your Impact

Join Axon’s Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon’s Finance Systems portfolio. This role owns delivery and ongoing product management for critical finance platforms that support close, consolidation, revenue recognition, compliance, and financial reporting. In the near term, you will lead two high-visibility initiatives: the implementation of Axon’s Finance & Accounting Consolidation platform and a major RevStream upgrade. Over time, you will operate as the product owner for assigned finance systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across Finance. You will partner closely with Finance, Accounting, Revenue Operations, Tax, IT, Engineering, and Enterprise Architecture. You own what gets delivered and why; technical teams own how it is built.

What You’ll Do

Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship.
Reports to: Director, BSA
Direct Reports: None

Product & Program Leadership

• Act as the product manager and delivery lead for Axon’s Finance Systems, including consolidation, revenue, close management, and reporting platforms.
• Lead the Finance & Accounting Consolidation implementation end-to-end: scope definition, roadmap planning, delivery execution, stakeholder alignment, and value realization.
• Own the RevStream upgrade and future revenue system enhancements, ensuring alignment with revenue recognition standards and Finance strategy.
• Translate complex finance, accounting, and compliance requirements into clear product requirements, prioritized backlogs, and phased delivery plans.
• Drive cross-functional execution across Finance, IT, Engineering, Data, and external vendors.
• Own release planning, UAT strategy, cutover readiness, and post-implementation adoption.
• Ensure regulatory, statutory, and tax requirements (GAAP, statutory reporting, GAAP-to-Tax, Pillar 2, revenue recognition) are embedded into product scope and validated.

Product Ownership & Governance

• Serve as the system/product owner for assigned Finance Systems, accountable for roadmap prioritization, tradeoffs, and platform health.
• Establish governance for finance system changes, data quality, financial hierarchies, and master data in partnership with Finance and MDM teams.
• Partner with solution architects and engineering leaders to review designs and manage dependencies (without owning technical architecture).
• Define success metrics, track adoption, and communicate outcomes, risks, and tradeoffs to Finance and IT leadership.
• Identify opportunities to reduce manual effort, improve controls, and scale finance operations through automation and workflow improvements.

What You Bring

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field (or equivalent experience)
• 8+ years of experience in finance systems, business systems product management, or enterprise delivery roles
• Deep understanding of financial close, consolidation, revenue recognition, reconciliations, and statutory reporting
• Proven experience owning complex finance system initiatives (e.g., consolidation platforms, revenue systems, close automation)
• Experience with platforms such as OneStream, Oracle EPM, Workiva, BlackLine, RevStream, or similar finance tools
• Strong product management capabilities: roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, and phased delivery
• Technical fluency with ERPs and analytics platforms (D365 F&O, Snowflake, Power BI, Sigma) sufficient to partner successfully with engineering and data teams
• Ability to operate autonomously on ambiguous, high-impact initiatives
• Strong communication skills and executive presence; comfortable presenting recommendations and tradeoffs to senior stakeholders
• Collaborative, outcome-driven mindset with a passion for continuous improvement

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you’ll take ownership and drive real change. You’ll grow constantly as you solve meaningful problems for a mission that matters at a company where you matter.

Your Impact

Join Axon’s Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon’s Finance Systems portfolio. This role owns delivery and ongoing product management for critical finance platforms that support close, consolidation, revenue recognition, compliance, and financial reporting. In the near term, you will lead two high-visibility initiatives: the implementation of Axon’s Finance & Accounting Consolidation platform and a major RevStream upgrade. Over time, you will operate as the product owner for assigned finance systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across Finance. You will partner closely with Finance, Accounting, Revenue Operations, Tax, IT, Engineering, and Enterprise Architecture. You own what gets delivered and why; technical teams own how it is built.

What You’ll Do

Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship.
Reports to: Director, BSA
Direct Reports: None

Product & Program Leadership

• Act as the product manager and delivery lead for Axon’s Finance Systems, including consolidation, revenue, close management, and reporting platforms.
• Lead the Finance & Accounting Consolidation implementation end-to-end: scope definition, roadmap planning, delivery execution, stakeholder alignment, and value realization.
• Own the RevStream upgrade and future revenue system enhancements, ensuring alignment with revenue recognition standards and Finance strategy.
• Translate complex finance, accounting, and compliance requirements into clear product requirements, prioritized backlogs, and phased delivery plans.
• Drive cross-functional execution across Finance, IT, Engineering, Data, and external vendors.
• Own release planning, UAT strategy, cutover readiness, and post-implementation adoption.
• Ensure regulatory, statutory, and tax requirements (GAAP, statutory reporting, GAAP-to-Tax, Pillar 2, revenue recognition) are embedded into product scope and validated.

Product Ownership & Governance

• Serve as the system/product owner for assigned Finance Systems, accountable for roadmap prioritization, tradeoffs, and platform health.
• Establish governance for finance system changes, data quality, financial hierarchies, and master data in partnership with Finance and MDM teams.
• Partner with solution architects and engineering leaders to review designs and manage dependencies (without owning technical architecture).
• Define success metrics, track adoption, and communicate outcomes, risks, and tradeoffs to Finance and IT leadership.
• Identify opportunities to reduce manual effort, improve controls, and scale finance operations through automation and workflow improvements.

What You Bring

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field (or equivalent experience)
• 8+ years of experience in finance systems, business systems product management, or enterprise delivery roles
• Deep understanding of financial close, consolidation, revenue recognition, reconciliations, and statutory reporting
• Proven experience owning complex finance system initiatives (e.g., consolidation platforms, revenue systems, close automation)
• Experience with platforms such as OneStream, Oracle EPM, Workiva, BlackLine, RevStream, or similar finance tools
• Strong product management capabilities: roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, and phased delivery
• Technical fluency with ERPs and analytics platforms (D365 F&O, Snowflake, Power BI, Sigma) sufficient to partner successfully with engineering and data teams
• Ability to operate autonomously on ambiguous, high-impact initiatives
• Strong communication skills and executive presence; comfortable presenting recommendations and tradeoffs to senior stakeholders
• Collaborative, outcome-driven mindset with a passion for continuous improvement

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you’ll take ownership and drive real change. You’ll grow constantly as you solve meaningful problems for a mission that matters at a company where you matter.

Your Impact

Join Axon’s Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon’s Finance Systems portfolio. This role owns delivery and ongoing product management for critical finance platforms that support close, consolidation, revenue recognition, compliance, and financial reporting. In the near term, you will lead two high-visibility initiatives: the implementation of Axon’s Finance & Accounting Consolidation platform and a major RevStream upgrade. Over time, you will operate as the product owner for assigned finance systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across Finance. You will partner closely with Finance, Accounting, Revenue Operations, Tax, IT, Engineering, and Enterprise Architecture. You own what gets delivered and why; technical teams own how it is built.

What You’ll Do

Location: This role is based out of our Seattle, WA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesday through Friday, with flexibility to work remotely on Mondays. We believe connection fuels innovation, and our in-office culture is designed to support meaningful teamwork and mentorship.
Reports to: Director, BSA
Direct Reports: None

Product & Program Leadership

• Act as the product manager and delivery lead for Axon’s Finance Systems, including consolidation, revenue, close management, and reporting platforms.
• Lead the Finance & Accounting Consolidation implementation end-to-end: scope definition, roadmap planning, delivery execution, stakeholder alignment, and value realization.
• Own the RevStream upgrade and future revenue system enhancements, ensuring alignment with revenue recognition standards and Finance strategy.
• Translate complex finance, accounting, and compliance requirements into clear product requirements, prioritized backlogs, and phased delivery plans.
• Drive cross-functional execution across Finance, IT, Engineering, Data, and external vendors.
• Own release planning, UAT strategy, cutover readiness, and post-implementation adoption.
• Ensure regulatory, statutory, and tax requirements (GAAP, statutory reporting, GAAP-to-Tax, Pillar 2, revenue recognition) are embedded into product scope and validated.

Product Ownership & Governance

• Serve as the system/product owner for assigned Finance Systems, accountable for roadmap prioritization, tradeoffs, and platform health.
• Establish governance for finance system changes, data quality, financial hierarchies, and master data in partnership with Finance and MDM teams.
• Partner with solution architects and engineering leaders to review designs and manage dependencies (without owning technical architecture).
• Define success metrics, track adoption, and communicate outcomes, risks, and tradeoffs to Finance and IT leadership.
• Identify opportunities to reduce manual effort, improve controls, and scale finance operations through automation and workflow improvements.

What You Bring

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field (or equivalent experience)
• 8+ years of experience in finance systems, business systems product management, or enterprise delivery roles
• Deep understanding of financial close, consolidation, revenue recognition, reconciliations, and statutory reporting
• Proven experience owning complex finance system initiatives (e.g., consolidation platforms, revenue systems, close automation)
• Experience with platforms such as OneStream, Oracle EPM, Workiva, BlackLine, RevStream, or similar finance tools
• Strong product management capabilities: roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, and phased delivery
• Technical fluency with ERPs and analytics platforms (D365 F&O, Snowflake, Power BI, Sigma) sufficient to partner successfully with engineering and data teams
• Ability to operate autonomously on ambiguous, high-impact initiatives
• Strong communication skills and executive presence; comfortable presenting recommendations and tradeoffs to senior stakeholders
• Collaborative, outcome-driven mindset with a passion for continuous improvement

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. #LI-REMOTE

As a Solutions Architect on the Digital Natives team, you will shape the future of the big data landscape by working with the most sophisticated data engineering and data science teams in the world.

Reporting to the Field Engineering Manager, you will collaborate with customer stakeholders, product teams, and the broader customer-facing team to develop architectures and solutions using our platform and APIs. You will guide one of our largest AI native customers through the competitive landscape, best practices, and implementation; and develop technical champions along the way.

The impact you will have:

• You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems.
• Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications
• Collaborate with your fellow Solutions Architects, using your skills to support each other and our users
• Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

What we look for:

• 7+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role
• Experience building distributed data systems
• Comfortable programming in, and debugging, Python and SQL
• Have built solutions with public cloud providers such as AWS, Azure, or GCP
• Expertise in one of the following:
  • Data Engineering technologies (Ex: Spark, Hadoop, Kafka)
  • Data Science and Machine Learning technologies (Ex: pandas, scikit-learn, pytorch, Tensorflow)
• Available to travel to customers in your region
• [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research)
• Nice to have: Databricks Certification

NOTE: If your experience isn’t a perfect match for the job description, but you feel like you’re a good fit for the role, apply.  We want to work with smart, passionate, people who are good at their job, and, a lot of times, those people have non-linear career paths.

Your Impact

This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.

What You’ll Do

Location: Remote
Travel: up to 30% within the U.S
Reports to: Manager, Solutions Architect

• Work as a client-facing member of the Software Solutions Delivery Team
• Work with a team of networking and software professionals to deliver Axon technology to small and mid-market, T1200, and Majors clients across various industries including public safety
• Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements, addressing Information Security evaluations and completing architecture review boards
• Manage technical projects remotely and at client sites
• Engage with client’s technical and non-technical leadership to communicate project progress
• Work with account management team to ensure customer needs are being met
• Ensure the highest level of service for Axon software deployments
• Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products
• Recommend deployment plans for identified integrations that drive key outcomes for the agency
• Work closely with project team, product, engineering, sales, and agency technical stakeholders to understand agency goals and program outcomes
• Capture requirements, implement third-party solutions in development environments, perform initial reviews to determine feasibility of integration, document technical capabilities required to meet business requirements, work with Director of Integrations and developers to build, test, and deploy new integrations
• Work with the Director of Integrations and developers to build and document integrations and support requirements
• Write code to leverage API capabilities to optimize implementation tasks, working with DevOps to merge code that is used for repetitive tasks (e.g., Camera management and maintenance, dynamic data integration)

What You Bring

• Bachelor’s Degree highly preferred or equivalent work experience
• 4+ years of experience in analyzing and developing technical systems and software solutions
• Expert networking knowledge and experience in managing technical projects, implementations, and integrations from inception to successful completion, including LAN/WAN, security, IP Video and Video Management Systems
• Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred)
• Advanced understanding of cloud technologies as well as software development packages and data management tools
• Advanced experience with IT business processes including Architecture Review Boards, IT Security Reviews,
• Advanced hands-on experience with APIs structures and systems integration (REST, SOAP)
• Advanced skills in SQL, Python, Java, and Cloud (AWS and/or Azure)
• Demonstrated system-level understanding of enterprise software systems
• Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work
• Project Management experience and/or certifications (i.e., PMI Certifications) are a plus, but not required
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment
• Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance
• Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

#LI-Hybrid

Job Summary: 
At LG Energy Solution Arizona, Inc., the Engineer II – Cell Quality Assurance will play a key role in improving manufacturing methods and procedures within the battery electrode production process to ensure products meet company quality specifications. Working closely with production, engineering, and quality teams, this role evaluates manufacturing processes, analyzes quality data, and implements improvements to strengthen product reliability and process consistency. The Engineer II applies quality tools such as PPAP, PFMEA, SPC, Gage R&R, calibration systems, and corrective and preventive actions to address production issues and support continuous quality improvement. Through cross-functional collaboration and data-driven analysis, this role helps ensure battery cell components meet established standards for quality, reliability, and performance.

Report To: 
Sr. Manager, Cell Quality Assurance 

Responsibilities:
• Develop and document inspection Standard Operating Procedures (SOPs) to ensure inspection reliability and verify applicability within inspection and testing processes.
• Analyze production process conditions and manufacturing data to identify root causes of electrode nonconformance, including field quality issues, and implement corrective actions in collaboration with cross-functional teams.
• Conduct analysis of nonconforming electrode samples, document investigation results, report findings to headquarters, and implement corrective actions to prevent recurrence.
• Utilize analytical and statistical methods, including Statistical Process Control (SPC), to monitor electrode manufacturing quality, identify potential risk factors, and implement preventive quality measures.
• Perform surveillance audits of electrode production processes to verify compliance with quality standards, procedures, and operational requirements.
• Review and approve PPAP documentation and 4M process changes related to electrode manufacturing to ensure quality requirements are maintained.
• Perform cell validation testing, including performance, safety, and reliability evaluations, to confirm product quality and manufacturing process stability.
• Maintain worksite organization and cleanliness in accordance with 5S3R standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container) to support safe and efficient electrode inspection and testing operations.

Qualifications:
• Bachelor’s degree in Engineering required (Chemical, Electrical, Mechanical, Industrial, or Manufacturing Engineering preferred).
• 3+ years of experience in Quality Engineering or Manufacturing Engineering within an automotive or high-volume manufacturing environment, including internship or co-op experience.
• Experience supporting high-volume production environments, including development and implementation of Control Plans, PFMEA, and process controls.
• Knowledge of quality methodologies and problem-solving tools, including Minitab, Six Sigma, and 8D problem-solving methods.
• Experience using Microsoft Office and Minitab for data analysis and reporting.
• Knowledge of electrochemistry and lithium-ion battery cell materials (e.g., cathode, anode, separator) preferred.
• Experience performing cell validation testing, including performance, safety, and reliability testing.

Skills:
• Knowledge of APQP, inspection equipment and techniques, and root cause failure analysis methodologies.
• Familiarity with capability studies, statistical analysis, and manufacturing process evaluation.
• Understanding of PFMEA, Control Plans, PPAP, 8D/5-Why problem solving, and fault tree analysis (FTA).
• Knowledge of SOPs, Control Plans, CTQs, and parameters used for conducting process audits.
• Strong data analysis and reporting capabilities, including the ability to prepare technical reports and summarize quality findings.
• Excellent written and verbal communication skills with the ability to collaborate across production, engineering, and quality teams.
• Demonstrated teamwork and effectiveness in achieving organizational goals.

Job Summary:
At LG Energy Solution Arizona, Inc., the Sr. Engineer- Quality Systems leads quality assurance activities for lithium-ion battery cell manufacturing, ensuring electrode production processes consistently meet company specifications, safety standards, and reliability requirements. This role drives root cause investigations of complex quality issues, oversees implementation of corrective and preventive actions, and strengthens process controls across manufacturing operations. The Senior Engineer partners with production, process engineering, and global quality teams to analyze manufacturing performance, guide quality improvement initiatives, and ensure alignment with corporate quality systems. Through advanced data analysis, quality tool application, and technical leadership, this role helps maintain product quality, process stability, and continuous improvement in battery cell manufacturing.

Report To: 
Sr. Manager, Quality Assurance

Responsibilities:
• Lead the development, implementation, and continuous improvement of the organization’s Quality Management System (QMS) to ensure compliance with ISO, IATF, and other applicable quality standards.
• Manage activities related to quality system certification, including preparation for external certification audits, coordination with auditors, and ensuring ongoing compliance with certification requirements.
• Oversee and execute internal audit programs, ensuring audits are conducted effectively and corrective actions are implemented to address identified gaps.
• Develop, maintain, and standardize quality system documentation, including procedures, policies, work instructions, and records required to support certification and regulatory compliance.
• Drive organization-wide corrective and preventive action (CAPA) processes, ensuring issues identified through audits, performance metrics, or investigations are resolved effectively.
• Collaborate with cross-functional teams including Production, Engineering, Purchasing, and Quality to integrate quality system requirements into operational processes.
• Coordinate with headquarters and global sites to align quality system standards, share best practices, and support corporate quality initiatives.
• Monitor quality system performance metrics and drive continuous improvement initiatives to strengthen process control and maintain certification readiness.

Qualifications:
• Bachelor’s degree in Engineering or a related technical field; equivalent diploma with relevant experience may be considered.
• 7+ years of experience in quality engineering, manufacturing quality, or quality management systems within an automotive or high-volume manufacturing environment.
• Certified Internal Auditor certification preferred, including IATF or ISO.
• Experience conducting or supporting quality management system audits, including internal or external auditing activities.
• Experience with metrology, measurement system analysis (MSA), and calibration programs.
• Strong experience applying Automotive Core Tools, including FMEA, Control Plans, SPC, and MSA.
• Demonstrated problem-solving expertise, with Six Sigma Green Belt or equivalent methodology experience preferred.
• Experience working with cross-functional teams within manufacturing environments, including production, engineering, and supplier quality teams.
• Ability to work flexible hours as needed to support global collaboration and operational requirements.

Skills:
• Strong experience with IATF compliance and audit management.
• Experience implementing and maintaining Quality Management Systems (QMS) within manufacturing environments.
• Experience planning and executing internal quality audits.
• Proficiency in Automotive Core Tools, including APQP, PPAP, FMEA, Control Plans, MSA, and SPC.
• Expertise in corrective action processes and 8D problem-solving methodologies.
• Experience managing process changes using 4M change control methodologies.
• Strong knowledge of document control systems and process standardization practices.
• Experience managing Customer-Specific Requirements (CSR) within automotive quality systems.
• Strong cross-functional leadership and communication skills across production, engineering, and quality teams.
• Advanced data analysis and statistical problem-solving capability.

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.