We are seeking a senior attorney to serve in the position of Attorney II reporting to the Senior Director and Senior Corporate Counsel. 

Key Responsibilities: 

• Draft, negotiate and advise on a variety of complex commercial agreements (e.g., inbound and outbound technology licenses, service agreements, co-marketing and co-branding agreements and software and SaaS agreements)
• Provide strategic legal advice to the Law Department and internal stakeholders regarding Verisign’s registry, product and marketing businesses. The Attorney II role will advise on contract interpretation and risk, policies and regulations related to Verisign’s registry business, new product initiatives, advertising content and agreements, customer contract issues and marketing programs
• Understand and leverage internal and external resources to ensure compliance with U.S. and international laws and regulations related to Verisign’s products and advertising, as well as Verisign’s top level domain registry operations
• Ensure members of the Law Department are apprised of material developments and matters on a timely basis
• Operate in an open and collaborative manner as a “team player”

Skills, Knowledge and Experience Required:

• J.D. or equivalent degree from an accredited law school
• 7+ years of legal experience, preferably with some time spent in an in-house legal role in a technology/internet field
• Experience drafting complex commercial agreements and leading negotiations, with an emphasis on technology licensing
• Experience supporting the development and launch of new products and services
• Experience reviewing technical presentations, whitepapers, marketing materials and regulatory and compliance-related communications a plus
• Demonstrated aptitude to quickly absorb and apply new information and function as a trusted legal advisor with direct interaction with senior management
• Receptive to review of and edits to work product
• Must be admitted to the Virginia bar or licensed in another state or the District of Columbia, and eligible for admission as a Virginia Corporate Counsel

Professional Attributes: 

• Excellent attention to detail, superior oral and written communication skills, well-honed analytical and project management skills and the ability to provide effective and practical advice
• Self-motivated team player with the ability to drive projects, identify and resolve issues and earn the confidence and cooperation of business leaders and legal colleagues
• Able to multi-task, remain highlight organized and work independently in a fast-paced environment and to interface with all levels of management

This position is based in our Reston, VA office and offers a hybrid work schedule.

The pay range is $180,700 - $244,500.

The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.

Legend Biotech is seeking a Cell Therapy Account Specialist, Overlay (Contractor) as part of the Commercial team based in (Richmond, VA, Baltimore, MD).

Role Overview

The Cell Therapy Account Specialist is responsible for representing Legend’s products and services to a defined customer base, generating and growing sales and consistently achieving or exceeding sales targets within a specific geographic area.

Key Responsibilities

• Work in partnership to drive Carvykti as the preferred CAR-T therapy for multiple myeloma among both community and institution-based oncology customers. This role involves collaborating with other Carvykti representatives to coordinate activities for impactful engagement within the territory.
• Comprehensive understanding of Legend and competitor products in our therapeutic area, and an in-depth knowledge of the complexities associated with the disease state.
• Ability to navigate a complex account environment and understand the needs/issues of various stakeholders at all levels within the account and triage to appropriate internal stakeholders for support.
• Develops an understanding of the issues and opportunities unique to each geography.
• Provides all insights to the cross functional team on appropriate and timely feedback from interactions with healthcare professionals (HCPs), including account business trends and potential changes in therapeutic landscape.
• Leverages intel and insights to develop and assertively implements an account business plan to meet customer needs and achieve corporate goals.
• Works cooperatively with internal team members on various cross-functional projects related to specific accounts or physicians. May work in collaboration with outside partner companies to co-promote products or services.
• Assists in the identification/resolution of issues and opportunities and communicates proactively to marketing and sales management. Manages a territory budget plan for customer engagements, speaker events and other miscellaneous external expenditures.
• Represents Legend at National and/or local symposiums/conventions.
• Demonstrates initiative and willingness to work hands-on with a sense of urgency, in a fast-paced entrepreneurial environment.
• Demonstrates leadership among peers by consistent application and modeling of appropriate, compliant behavior, and conduct.
• Performs all administrative functions required for the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc.
• Reports adverse events to Legend’s Drug Safety department and other internal departments as appropriate per required guidelines.
• Actively promotes the appropriate use of Legend’s products to healthcare professionals in accordance with Corporate, PhRMA, and OIG guidelines.
• Strict compliance with all regulatory agencies, state, and federal law is required.
• Adheres to company policies, procedures, and business ethics.

Requirements

• Bachelor’s Degree from accredited college or university.
• Preferred 3 years of Oncology, specialty healthcare sales experience.
• Proven and consistent track record of meeting/exceeding sales objectives, preferably in specialty markets.
• Experienced managing and executing within large community accounts including strategic planning and problem solving.
• Previous sales experience in cell therapy/bone marrow transplant is a plus.
• Previous product launch experience in a highly competitive environment.
• Exceptional interpersonal, communication (written and presentation) skills.
• Possess superior selling skills honed in highly competitive markets.
• Proven expertise in building relationships and influencing.
• Aptitude for rapid learning and retention of technical and scientific product related information.
• Must set high goals and standard of performance and be self-motivated and able to work with a general level of autonomy.
• Demonstrated team work/collaboration.
• Demonstrated ability to read situations quickly, anticipate and adjust for problems and roadblocks.
• Valid driver’s license.
• Agility in multi-tasking.
• Able to travel up to 50-60% of the time.
• Proven track record of attaining organizational objectives.
• Exceptional organizational and time management skills.
• Ability to perform administrative responsibilities accurately and on time.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

#Li-JK1

#Li-Remote

We are seeking a Technical Product Manager to lead the discovery, definition, and management of customer (internal user) requirements for an internal enterprise system. In this role, you will partner with business units (e.g., news operations, marketing, etc.) and technology teams to translate internal needs into clear, actionable requirements that improve efficiency, controls, and user experience. You will own the requirements backlog, ensure alignment to enterprise standards, and support delivery teams with well-defined priorities and acceptance criteria.

Responsibilities

• Oversee end-to-end intake, gathering, and management of internal customer requirements for enterprise applications and platforms.
• Build strong partnerships with business stakeholders to understand workflows, pain points, controls, and desired outcomes.
• Facilitate discovery sessions (workshops, process mapping, interviews) to capture current-state and future-state requirements.
• Document and validate functional and non-functional requirements (security, access controls, auditability, performance, availability, retention).
• Translate requirements into epics, user stories, and acceptance criteria that are clear, testable, and delivery-ready.
• Maintain and prioritize the product backlog; lead refinement/grooming to ensure items remain current and actionable.
• Collaborate with engineering, architecture, UX, QA, security, and data teams to confirm feasibility, dependencies, and technical constraints.
• Partner with change management, training, and support teams to ensure internal users are prepared for releases and adoption is tracked.
• Manage scope, tradeoffs, and stakeholder expectations—balancing internal customer value with risk, compliance, and technical debt.
• Establish traceability from internal requirements through delivery and release; validate outcomes through demos, UAT support, and acceptance sign-off.
• Monitor post-release feedback and operational metrics; drive continuous improvement to reduce rework and improve user satisfaction.
  
   
  Requirements
• 3+ years of experience as a Product Owner, Business Analyst, or similar role supporting enterprise/internal systems.
• Demonstrated success gathering requirements from diverse internal stakeholders and translating them into Agile-ready artifacts.
• Experience working with Agile/Scrum delivery teams and managing backlogs in Jira, Azure DevOps, or similar tools.
• Strong written and verbal communication skills, including the ability to document complex processes clearly.
• Strong analytical and prioritization skills; ability to make decisions in ambiguous, cross-functional environments.
  
  Preferred Qualifications

• Experience & proficiency using common project and development tools (e.g. Jira, Visio/Lucid, Microsoft Suite, etc.)
• Familiarity with enterprise integration concepts (APIs, data flows, identity/access management, SSO).
• Experience with governance, risk, and compliance requirements (audit readiness, segregation of duties, data privacy).
  
  Key Competencies

• Stakeholder facilitation and influence without authority
• Process-oriented mindset (current-state analysis, future-state design)
• Strong attention to controls, risk, and operational impacts
• Clarity in writing user stories and acceptance criteria
• Pragmatic prioritization and tradeoff management
  
  Success Measures

• Requirements are consistently captured, validated, and translated into clear epics/stories with measurable outcomes.
• Backlog health improves (well-defined acceptance criteria, fewer clarifications mid-sprint, reduced rework).
• Internal stakeholders report improved alignment, transparency, and predictability of delivery.
• Delivered changes improve operational KPIs (cycle time, error rates, compliance findings, support tickets, adoption).

The Director of Marketing Operations Business Partner defines and leads the marketing operating model to accelerate pipeline growth, execution excellence, and deliver performance insights. This role serves as a strategic partner across Revenue Operations, Sales Technology, Data, and Marketing leadership, guiding the design of scalable processes, measurement frameworks, and systems that align marketing execution with business objectives. Reporting to the VP, this role translates business objectives into operational capabilities and  business requirements. This role influences the roadmap direction, and ensures operational readiness and adoption of marketing capabilities that enable teams to execute effectively. This critical role acts as the operational bridge between Marketing strategy and execution, ensuring programs are measurable, scalable, and aligned to pipeline growth.

Based out of Canada or the United States (In Provinces & States we can hire legally), this role will report into the Vice President, Revenue Strategy & Operations.

WHAT YOU’LL DO:

Strategy & Operating Model

• Design and oversee the implementation of  the marketing operations strategy aligned to revenue and demand priorities
• Establish campaign governance, planning cadence, and execution standards
• Design scalable lifecycle processes across demand, field, and customer marketing
• Partner with Marketing leadership on annual planning, segmentation strategy, and program prioritization

Technology & Data Partnership

• Partner with Sales Technology, RevOps, and Data teams to shape the marketing technology roadmap
• Translate strategic business objectives and operational needs into use cases that guide platform decisions and drive measurable impact. 
• Influence architecture, integrations, and data design to enable lifecycle execution and measurement
• Drive marketing readiness for new capabilities including process design, rollout, and adoption to maximize impact
• Establish frameworks for campaign structure, tracking, and data standards to enable reliable  reporting and attribution
• Translate strategic initiatives into operational and platform requirements that support marketing transformation

Process, Measurement & Execution

• Define KPIs across funnel, pipeline creation, conversion, velocity, and ROI
• Establish attribution approach and performance frameworks
• Deliver executive insights that informs investment decisions, planning and performance optimization

• Standardize campaign intake, build, QA, and launch processes
• Improve lead management, scoring, routing, and lifecycle governance
• Drive automation and operational efficiency

Leadership

• Lead, develop, and evolve the Marketing Operations and analytics team by setting clear expectations, providing coaching and feedback, managing performance, and fostering an inclusive, collaborative environment aligned with organizational goals.
• Define priorities, operating rhythms, and ways of working for the function
• Partner cross functionally to align GTM planning and execution
• Act as strategic advisor to Marketing leadership

WHAT YOU’LL NEED:

• 15+ years in Marketing or Revenue Operations in SaaS environment
• Experience building and scaling marketing operating models in growth stage companies
• Proven experience influencing cross functional strategy and roadmaps
• Strong understanding of funnel management, lifecycle design, and attribution
• Experience supporting planning, forecasting, and pipeline strategy
• Expertise in lead scoring, ABM architecture, and performance measurement
• Experience leading teams and driving operational transformation
• Executive communication and stakeholder alignment skills
• Familiarity with Salesforce, marketing automation platforms, intent platforms (e.g., 6sense), conversation intelligence, and BI tools
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get mental healthcare into the hands of everyone!

We’re looking for a Part-Time Psychiatric Nurse Practitioner who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse patient base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so that you can create your own schedule and focus fully on providing impactful care!

**This is a contract position** 

What you'll do:

• Treat patients in your state(s) of licensure 
• Conduct initial Psychiatric Diagnosis Interview Examinations (PDE) for new patient referrals and Evaluation & Management (E/M) sessions for established patients
• Use the Talkspace platform to conduct video call sessions with patients, submit clinical documentation, and manage patient treatment plans
• Coordinate with the Talkspace psychiatry team as needed

Perks:

• Easy-to-Use: You can seamlessly conduct video call sessions with patients, manage cases, create treatment plans, and submit your clinical documentation for each patient
• No Overhead: Say goodbye to insurance barriers, marketing budgets, administrative costs, and other expenses associated with private practice
• Flexible: Practice from the comfort and safety of your own home, on your own time. Select your own schedule that works with your other personal or professional obligations
• Secure: We protect all patient-provider communications using best-in-class, bank-level security and encryption technology
• HIPAA-Compliant: We adhere to HIPAA BAA regulations and ethical codes regarding patient confidentiality

Compensation:

• $110 per initial session with a new patient referral (Psychiatric Diagnosis Interview Examination - 45-60 min)
• $30-$85 per follow-up session with an established patient, depending on the length of the session (Evaluation and Management - 10-49 min)

About you:

• You must have an active Psychiatric Mental Health Nurse Practitioner (PMHNP) license in the state of West Virginia and 2+ years prescribing experience
• Active DEA and individual NPI number
• Submission of a fully completed, signed CAQH application
• Collaborating/supervising physician agreement, or willing to obtain one
• Reliable internet connection
• Independent liability insurance; minimum coverage amount required is $1 million occurrence/$3 million aggregate

Why Talkspace?

‍Talkspace is a clinical quality led Telehealth company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Business Development Representative 

If you are a self-motivated team player with high social intelligence and a natural inclination to sell, this position is for you.

This position is hybrid and based in: Austin, TX 

The role...

As a Business Development Representative at Armis, you will play a critical role in developing a highly qualified funnel for our field sales team, in turn growing the overall revenues for the company. In a market where our buyers are incredibly educated, you will use your creativity and persistence to develop qualified leads for our sales team. Through targeted outreach and qualifying inbound marketing leads, you will help initiate product value to our future customers. In addition, you will work on various marketing and social media programs designed to build new opportunities.

If you embody the following attributes, then the Armis BDR role is the right role for you!

- Accountability to delivering results

- Natural curiosity and desire to learn

- Creative problem solver

- Team Player

What you'll do...

• Strategize closely with Account Executives to engage key personas within targeted accounts, set qualified prospect meetings, and build targeted pipeline within respective territory
• Foster relationships through outbound engagement (emails, calls, social media, in-person events) with prospective customers utilizing a variety of marketing and sales tools (SFDC, Outreach) *Expect to make 50-100 calls per day
• Collaborate with your peers within the BDR org to share best practices and success stories

What we expect...

• Minimum 2+ years professional experience in sales/business development, or full cycle sales experience

Salesforce experience 

• Cold Calling experience
• Quarterly Travel required - Internal meetings, Regional/Global events
• Customer skills: communication, empathy, and integrity
• Meeting and exceeding your quota and goals!
• Prior knowledge of SaaS business landscape 
• A bachelor's degree is ideal

Salary range guidance for this position is: $65,000 - $75,000 USD The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. 

The Solutions Engineering Team
We believe Solutions Engineers at Okta are involved in all stages of the customer’s digital transformation. Solutions Engineers are experienced using presentations, email, phone and social media to connect with customers virtually and in-person. We are looking for great teammates who can build and deliver sales presentations and customized product demonstrations to help educate Okta’s Customers (everyone from developers to product managers to C-level executives) on best practices during their cloud security technology journey. We believe Okta’s Solutions Engineers empathize with Customers and quickly discern their true technical needs by asking detailed, clarifying questions while presenting solutions that specifically address those needs. Okta Solution Engineers have the rare combination of technical acumen and business insight; in a career where you can utilize both. As a Solutions Engineer at Okta, you will further develop each of these skills by advising a diverse set of customers on the value they will gain by using Okta’s Identity Platform.

The Solutions Engineer, Auth0 Opportunity
Reporting to the Sr. Manager, Solutions Engineering, Strategic Auth0, the Solutions Engineer is a functional business consultant, with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles, while achieving quarterly and annual sales goals for an assigned territory.

What you’ll be doing

• Work alongside the sales team as the technical and domain expert of a customer-facing sales team to help Enterprise Customers understand the value of Okta’s solutions
• Understand customer challenges and business issues and provide product demonstrations to align our solutions with customer needs
• Answer product feature and technical questions from customers, partners and Okta colleagues
• Plan and deliver Proof Of Concepts for customers who have more complex use cases, collaborating with other Okta engineering teams as needed
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solutions Engineers to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows
• At times, be asked to learn and lead your team as a subject matter expert (SME) with various product solutions and/or competitive knowledge

What you’ll bring to the role:

• Identity and Access Management (IAM) Expertise:
  • 5+ years of pre-sales engineering experience in IAM.
  • Strong understanding of IAM concepts, including OAuth 2.0, OIDC, and SAML.
  • Experience with lifecycle management, role-based access control (RBAC), and provisioning/deprovisioning.
• Technical Proficiency:
  • Hands-on experience in one or more of the following development areas: web (JavaScript, HTML, frontend frameworks), mobile (iOS, Android), backend (Java, C#, Node.js, Python, PHP, Ruby), or IP-based real-time communications.
  • Experience working with REST APIs, API Gateways, and SDKs.
  • Deployed applications on cloud platforms (AWS, Azure, GCP, Vercel, etc.).
  • Understanding of core security concerns in applications (password hashing, SSL/TLS, encryption at rest, XSS, XSRF).
• Customer Engagement & Communication:
  • Passion for serving customers, demonstrated in a customer-facing role (ideally pre-sales, but consulting or support also valued).
  • Ability to quickly communicate complex technical ideas, including on-the-fly whiteboard explanations.
  • Elite communication skills, confident in dispensing knowledge and presenting to highly skilled and experienced audiences.
• Strategic & Organizational Skills:
  • Territory management skills, including pipeline building and collaboration with sales counterparts for execution excellence.
  • Diagramming experience for user journey flows, complex architecture diagrams, etc.
• Education & Travel:
  • Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
  • Typically 25% travel.

You might also have (not mandatory):

• Experience with Auth0, Auth0 FGA, or OpenFGA.
• Hands-on experience with Generative AI or LLM technology (LangChain, GenKit, LlamaIndex, etc.).
• Experience integrating with micro services, data lakes, or customer data platforms.
• Developed ReBAC or Fine-Grained Authorization models.

#LI-LSS1

#LI - Remote

P23532

The Sales Learning and Development (L&D) Programs Lead will define and lead the strategy, design, and execution of learning and development programs that drive measurable sales performance. This role brings together sales enablement, adult learning, and revenue strategy into a unified approach, building a scalable system that improves ramp time, increases win rates, and drives consistent execution across the global sales organization. This role will shape how Appian prepares its sales teams with the capabilities, insights, and behaviors needed to succeed in complex enterprise sales.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Responsibilities:

Strategy & Leadership

• Define and execute a global Sales L&D strategy aligned with revenue goals and GTM priorities

• Build a multi-year roadmap covering onboarding, continuous development, leadership training, and role-based learning paths

• Partner closely with Sales, Product Marketing, RevOps, and Customer Success leadership

Program Development & Execution

• Design and deliver high-impact programs across:

  • New hire onboarding

  • Core sales methodologies

  • Product and industry knowledge

  • Executive selling and deal strategy

• Implement blended learning approaches (live, digital, cohort-based, experiential)

Performance Impact

• Design L&D programs with learning objectives that directly support Sales’ business outcomes such as:

  • Sales employee ramp time

  • Pipeline generation

  • Win rates

  • Deal size

  • Sales cycle length

• Establish KPIs and measurement frameworks to track program effectiveness

Onboarding & Ramp

• Design and deliver a structured, role-based onboarding program that accelerates time-to-productivity

• Define clear learning objectives and milestones aligned to early-stage performance expectations

• Partner with Sales Leadership and RevOps to ensure onboarding reflects current GTM priorities

• Continuously optimize onboarding based on ramp metrics, new hire performance, and feedback

Sales Leadership Enablement

• Develop first-line manager and sales leader training programs

• Equip leaders to coach effectively and reinforce behaviors in the field

Global Scale & Consistency

• Ensure programs are scalable and adaptable across geographic regions, functional roles and industry verticals

• Drive consistency in messaging, methodology, and execution

Team & Vendor Management

• Build and lead a high-performing L&D / enablement team

• Manage external vendors, platforms, and content partners

Basic Qualifications: 

• 10+ years in Sales Enablement, Sales L&D, or Revenue Enablement

• 5+ years leading teams and global programs

• Bachelor’s Degree required in a related field 

• Experience in enterprise SaaS or complex B2B sales environments

• Proven track record of improving measurable sales outcomes through L&D initiatives

• Deep understanding of enterprise sales motions and methodologies

• Data-driven mindset with experience tying enablement to revenue metrics with practical experience implementing the Kirkpatrick model

• Exceptional stakeholder management and executive communication skills

• Strong adult learning expertise

Preferred Experience: 

• Experience building and scaling global onboarding programs that reduce ramp time and improve early-stage quota attainment

• Certification or deep familiarity with leading sales methodologies 

• Experience enabling enterprise, multi-stakeholder, and platform-based sales motions focused on value-based sales

• Proven experience implementing and optimizing enablement tech stacks and leveraging AI in the learning experience (e.g., Highspot, Seismic, LMS/LXP platforms, OpenAI, Gemini and Claude)

• Experience with learning analytics, measurement frameworks, and connecting enablement efforts to revenue performance

• Exposure to global sales organizations and regional localization strategies 

• Experience working cross-functionally with Product and Engineering, Product Marketing, RevOps, and Customer Success to align messaging and training

• Familiarity with AI-driven learning tools, content personalization, and adaptive learning technologies

Your Impact

 
As ITAR Compliance Director, you will oversee Axon’s International Traffic in Arms Regulation (ITAR) program. Particular focus will be with Axon’s existing defense article programs with its Dedrone product line and future Federal R&D involving defense articles. Your role will help to implement an overarching program for Axon with longer term maintenance and oversight.

What You’ll Do
Location: DC, Boston, or Scottsdale office
Reports to: Director, Global Trade & Product Compliance

• Managing Axon’s ITAR compliance program including;
• Product classification
• ITAR license management and administration
• Helping guide and enforce Axon ITAR compliance policy and procedure
• Collaborating with relevant Axon stakeholders to advise on relevant regulatory requirements
• R&D and Engineering on new product development
• Marketing and Sales on ITAR licensing coordination and strategy impact
• Legal and Executive leadership on risk, risk mitigation, and auditing
• InfoSec on data controls and ITAR compliant adherence
• Investigation and reporting of suspected of ITAR violations
• Escalation into Axon Compliance leadership with regular communications to stakeholders on ITAR activities
• Gap assessments, audits, and corrective future actions to redress and appropriately resource
• Recordkeeping – maintenance of Axon’s ITAR documentation, classifications, and licensing and repositories
• Regular and standard engagement with Governmental bodies (BIS, DDTC, etc.)
• Recurrent training and guidance for Axon internal stakeholders on ITAR and export trade regulations.
• Continuing industry and regulatory monitoring for relevant updates and impactful changes to Axon’s products and services.

What You Bring

• 5+ Years ITAR experience (EAR experience a plus)
• Strong Written Communication Skills
• Familiarity with relevant trade regulatory programs globally;
• International Traffic Arms Regulations (ITAR/Dept of State)
• Dual-Use (EU)
• Global arms regulation space (e.g. UK Section 5, Germany BAFA, etc.)
• TAA and other international technical assistance & research agreements
• Multi-national supply chain experience; multiple origin and destination points coverage
• Cloud-based data management and project coordination skillset
• Strong Join Forces attitude with requisite Win Right integrity in all areas around Trade Compliance

Work Location

This role is based out of one of our hub locations and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

About Behavox

Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform unifies communications and trade surveillance, compliant archiving, policy management as well as front-office analytics on a single, AI-native technology stack, delivered as a globally scalable SaaS-based cloud service.

At Behavox, our engineering culture is built around speed, experimentation, and technical excellence, following agile principles and rapid iteration. We constantly test and adopt the latest cloud technologies and AI tooling, optimising for fast feedback loops and execution. We look for people who can move fast, challenge conventional wisdom, and who want to work at the frontier of modern AI, SaaS platforms, and distributed systems.

Behavox is a high-performance organisation with a strong bias toward delivery, ownership, and responsibility. We commit, and we execute. We are building systems that are complex, mission-critical, and global in scale; systems that many consider too large or too difficult. To do that, we seek the smartest, most technically capable engineers and technologists who take end-to-end responsibility and want to win by building what others cannot.

Founded in 2014 and backed by SoftBank Vision Fund, Behavox is headquartered in London, with offices worldwide, including New York City, Montreal, Seattle, Singapore, and Tokyo.

About the Role

As a Marketing Events Manager 3, you will lead the strategy, planning, execution and optimisation of global third-party and company-owned events that drive pipeline growth, accelerate revenue and strengthen brand authority. Reporting to the Head of Marketing Programmes (Events), this role operates with significant autonomy and contributes directly to regional and global marketing strategy. This is not a purely executional position; it requires strong commercial judgement, cross-functional leadership and a clear focus on measurable business impact.

You will own the strategic development of Behavox’s event portfolio by researching, evaluating and prioritising industry conferences and sponsorship opportunities aligned to our ideal customer profile and revenue objectives. You will build and manage annual and quarterly event roadmaps tied to pipeline targets, while forecasting and controlling budgets to ensure maximum return on investment.

In addition to third-party events, you will design and scale company owned experiences, including executive roundtables, client forums and flagship gatherings. These initiatives will strengthen customer engagement, elevate brand perception and create differentiated market positioning. You will be responsible for building scalable playbooks that ensure repeatable success across regions.

This role also serves as a central connector across Marketing, Sales, Product Marketing, Customer Success, Finance, Legal and Leadership. You will align messaging, coordinate activation strategies, manage vendor relationships and ensure seamless execution from pre-event planning through to post-event follow-up. Establishing clear success metrics - including meetings secured, MQLs, SQLs, pipeline influence and revenue attribution - will be critical, as will continuously analysing performance data to refine and optimise strategy.

Global travel will be required as necessary to support high-impact initiatives.

What You'll Bring

• Global B2B event planning and execution within enterprise SaaS, fintech, or high-growth technology environments.
• Revenue marketing strategy, including pipeline generation, acceleration, and attribution modelling.
• Event operations management, including logistics planning, vendor oversight, and risk mitigation.
• Commercial contract negotiation, budget forecasting, and financial management for multi-region initiatives.
• Cross-functional stakeholder management within complex, matrixed organisations.

What You'll Do

• Independently plans and delivers complex global events end-to-end within a team structure, managing timelines, logistics, vendors, and stakeholders.
• Develops and executes event strategies aligned to pipeline and revenue targets, ensuring measurable ROI.
• Negotiates and manages event and vendor contracts while maintaining budget control and cost efficiency.
• Designs and implements structured activation plans (pre-event, on-site, post-event) to maximise pipeline creation and acceleration.
• Produces detailed performance reporting and post-event analysis to continuously optimise strategy and execution.

What We Offer

• The opportunity to work on a global, mission-critical AI platform alongside the best engineers and technologists across multiple geographies.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• A highly attractive benefits package, including competitive cash compensation, an equity award aligned with long-term value creation, and comprehensive health insurance for employees and their families.
• Modern, comfortable offices, with an expectation of working from the office 2 days per week, reflecting our belief in strong in-person collaboration.
• A generous time-off policy of 30 days annually, plus public holidays and sick leave, recognising the importance of sustained high performance.

About Our Process
We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment. 

During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.

The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we will ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.

Please note that:

• We want to get to know you and have a genuine conversation, so the use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification from the process 
• Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in Pennsylvania, Maryland, Delaware, Southern New Jersey, West Virginia
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our mission is to connect the world to life-saving behavioral health treatment through personalized, virtual care rooted in connection. We’re building a team of passionate leaders committed to transforming behavioral healthcare and improving outcomes for communities everywhere.

In this position, you will foster strong relationships with EAP providers, unions, corporate employers, and workplace wellness programs to connect employees and their families to Charlie Health’s services. This role focuses on building meaningful relationships, strengthening referral pathways, and ensuring that employees and their families can easily access Charlie Health’s Intensive Outpatient Programming.

You will serve as a trusted partner and educator to workforce stakeholders, identifying needs, reducing barriers to care, and ensuring seamless collaboration across partnerships. You will be responsible for educating key stakeholders about our offerings, addressing access barriers, and designing programs tailored to the unique mental health needs of employee populations.

This position requires purpose-driven individuals who can effectively communicate the value of our services within the corporate ecosystem. While this work can be complex, every interaction you have will contribute to the well-being of employees and their families nationwide.

In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on Labor, Union, and Employer corporate partners
• Create, build, and manage relationships with key Labor, Union, EAP stakeholders, HR leaders, and benefits managers across priority markets
• Conduct cold outreach, host educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health’s mental health resources
• Conduct in-person field outreach (3–4 days/week), leading meetings with employer-based stakeholders and community partners.
• Identify challenges in mental health access within corporate environments and collaborate with EAP providers to overcome barriers.
• Design tailored outreach strategies to engage and support HR teams, wellness coordinators, and employee resource groups
• Deepen Charlie Health’s penetration across existing Labor, Union, and Employer partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts for HR teams, corporate partners, and EAP providers to maintain engagement
• Synthesize and share feedback from Labor, Union, and EAP partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the Employer channel

Requirements

• Must reside in Pennsylvania, Maryland, Delaware, Southern New Jersey, West Virginia
• You have 5-8+ years proven sales experience - owning & overachieving KPIs is a plus
• Experience working with or selling to unions, employers, and Employee Assistance Programs (EAPs)
• Must thrive in a fast-paced, startup environment; highly self-initiated with a strong desire to win
• Ability to build relationships, educate, and collaborate with Labor, Union, and Employer leaders and corporate partners
• Ability to travel regionally; must have reliable transportation and a valid driver’s license
• Ability to energize, advise & persuade senior corporate personnel 
• Exceptional ability to energize, advise, and influence senior corporate and organizational leaders
• Strong interpersonal, relationship-building, and listening skills with a natural consultative approach
• Strong project management skills with demonstrated ability to manage multiple priorities in a fast-moving environment
• Experience with Microsoft Office, Salesforce, and Zoom preferred

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $70,000 and $93,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $92,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Remote

JOB SUMMARY:                                                                                                                                  

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Objectives:
1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category.

With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

3. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Vice President, Client Services must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product strategy
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate
• Keep SVP/EVPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge
• Maintain a strong market knowledge of existing competition and pipeline products in brand category
• Review and approves all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts
• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services
• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership
• Develop and approve SOWs for clients
• Prepare for and attend strategic planning meetings with clients

Develop internal processes and procedures for best practices across company 

• This position may include up to 30% in travel

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

Skills:

• Strong communication/presentation skills
• Ability to craft presentations (new business, creative, tactical, strategy, selling)
• Ability to travel
• Significant background in pharmaceutical advertising; Account Services
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

Abilities:

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

• 8+ years of pharma or healthcare advertising; Patient experience preferred

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

JOB SUMMARY:                                                                                                                                    

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership. 

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

Objectives:

1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category. 

3. With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

4. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients toacquirenew business and build agency partnership opportunities. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Vice President, Client Services must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary 

• Manage product strategy and ensure tactical implementation relating to product strategy 

• Provide short- and long-term direction for product strategy 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Confer with Account Team for internal issue resolutions related to team dynamics 

• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate 

• Keep SVP/EVPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner 

• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge 

• Maintain a strong market knowledge of existing competition and pipeline products in brand category 

• Review and approves all materials before client review 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts 

• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials 

• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth 

• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership 

• Develop and approve SOWs for clients 

• Prepare for and attend strategic planning meetings with clients 

Develop internal processes and procedures for best practices across company  

• This position may include up to 30% in travel 

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs. 

KNOWLEDGE, SKILLS AND ABILITIES: 

Knowledge: 

Skills: 

• Strong communication/presentation skills 

• Ability to craft presentations (new business, creative, tactical, strategy, selling) 

• Ability to travel 

• Significant background in pharmaceutical advertising; Account Services 

• Ability to lead a team 

• Strong mentoring and coaching skills 

• Entrepreneurial skill at organically building business 

• Management experience 

• Proficient in Microsoft PowerPoint, Excel, and Word 

Abilities: 

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:  

• 8+ years of pharma or healthcare advertising; Patient experience preferred 

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Senior Account Manager 

Accounts – Client Services 

JOB SUMMARY:                                                                                                                                    

The Senior Account Manager position is the “face” of Snow to the client. This person is ultimately responsible for ensuring that client expectations are being exceeded regarding the specifications outlined in agreed-upon Statements of Work (SOW). Senior Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the client. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they are responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Senior Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Senior Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director 

• Interface directly with clients to maintain open and frequent communication 

• Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 

• Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 

• Document all marketing projects on an ongoing basis and complete summary reports and analyses as needed 

• Keep ADs and VPs apprised of key issues regarding account status 

• Identify and implement methods to improve area operations, processes, efficiency, and service to clients 

• Develop methods for increased and effective utilization of the Patient Ambassador® model in patient-engagement activities, strategies, and/or tactics 

• Thoroughly understand the disease category for each representative brand 

• Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 

• Interface with clients, contractors, healthcare professionals, and vendors with professionalism 

• Attend and contribute to all internal staff meetings 

• Promote teamwork by being collaborative and supportive of fellow employees’ projects 

• Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 

• Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 

• Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 

• Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 

• Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 

• This position may include up to 30% in travel 

The Senior Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 

• 2+ years of pharma or healthcare advertising; Patient experience preferred 

Skills & Abilities: 

• Strong communication/presentation skills 

• Strong conceptual skills 

• Ability to work closely and collaboratively with a team, including those within and outside of the Senior Account Manager’s day-to-day team 

• Strong time management skills 

• Ability to serve in a driving role during client meetings, including speaking, presenting, and sharing documents and information 

• Proficient in Microsoft PowerPoint, Excel, and Word 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:  

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Senior Account Director

Accounts – Client Services

JOB SUMMARY:                                                                                                                                                                                

The Senior Account Director is the “face” of Snow to the client. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Senior Account Director typically has the responsibility of managing several clients, works with a high level of independence, grows business, proficiently manages and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Senior Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The Senior Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

OBJECTIVES:

1. CLIENT RELATIONSHIP: Develops and maintains meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiates ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contributes to the overall client financial management and establishes and meets internal client revenue targets. Provides proactive counsel on external marketplace, competitive pressures, and brand influences, sells agency expertise, gains consensus on patient programs, and develops strategic initiatives.

2. STRATEGY: Works with clients to drive strategic efforts that solve their business and communications problems. Proposes ideas and strategies to capitalize on new opportunities and influence decision-making. The Senior Account Director develops expertise that the client relies on for innovation and strategic counsel within the patient community. With a passion for the patients and acquiring knowledge, the Senior Account Director is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and points of view.

3. ORGANIC GROWTH: Drives a business-building orientation on account teams, secures organic growth opportunities, actively pursues and engages prospective clients to acquire new business, and builds agency partnership opportunities.

4. FINANCIAL RESPONSIBILITY: Effectively works with management to strategize approaches to meet forecasting targets. Conveys milestone expectations to their teams and regularly communicates updates to their manager. Ensures billing logistics are handled in a timely fashion, e.g., revenue recognition communications and providing details to the Client Finance Managers. Works with management through the SOW development process.

5. MENTORING: Effectively leads and supports employee-engagement opportunities and fosters cross-discipline relationships to better our agency’s culture, resources, talent development, and marketplace position. Sets clear performance expectations, communicates alignment between individual roles and overall organizational strategy, and delivers on employee value proposition. Supports and leverages talent programs and initiatives.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illnesses. The Senior Account Director will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• Privacy and Data Security
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Account Director must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team
• Maintain close contact with everyone on the Account Team and be aware of all ongoing projects
• Provide Account Team with support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members
• Implement coaching or mentoring partnerships as appropriate
• Keep VPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Review and approve all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients, and look for opportunities to “upsell” Snow’s programs and services
• Manage multiple accounts
• Develop SOWs for clients in partnership with management
• Prepare for and attend strategic planning meetings with clients
• Develop internal processes and procedures for best practices across company
• This position may include up to 30% in travel

The Senior Account Director may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• 5+ years of pharma or healthcare advertising; Experience working with patients preferred

Skills & Abilities:

• Strong communication/presentation skills
• Significant background in pharmaceutical advertising Account Services
• Ability to craft presentations (new business, creative, tactical, strategy, selling, etc.)
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

• Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred
• Candidates must have a valid driver’s license
• In some instances, a passport may be necessary

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

                                                                                                                                                         ACCOUNT MANAGER 
                                                                                                                                                                  ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

JOB SUMMARY:                                                                                                                                  

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Objectives:
1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category.

With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

3. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Vice President, Client Services must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product strategy
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate
• Keep SVP/EVPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge
• Maintain a strong market knowledge of existing competition and pipeline products in brand category
• Review and approves all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts
• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services
• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership
• Develop and approve SOWs for clients
• Prepare for and attend strategic planning meetings with clients

Develop internal processes and procedures for best practices across company 

• This position may include up to 30% in travel

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

Skills:

• Strong communication/presentation skills
• Ability to craft presentations (new business, creative, tactical, strategy, selling)
• Ability to travel
• Significant background in pharmaceutical advertising; Account Services
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

Abilities:

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:

• 8+ years of pharma or healthcare advertising; Patient experience preferred

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

JOB SUMMARY:                                                                                                                                    

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Vice President, Client Services typically has the responsibility for managing several clients, works with a high level of independence, grows business, proficiently manages, and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership. 

Snow’s business is centered around the patient journey, and the Vice President, Client Services like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The VP, Client Services must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

Objectives:

1. CLIENT RELATIONSHIP: Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contribute to the overall client financial management and establish and meet internal client revenue targets. Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.

2. STRATEGY: Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making. The Vice President, Client Services demonstrates the expertise that the client relies on for innovation and strategic counsel within the patient community including a strong grasp of digital trends in healthcare and the ability to interpret reports leveraging brand knowledge for client insight generation. The Vice President, Client Services will maintain a strong market knowledge of existing competition and pipeline products in brand category. 

3. With a passion for the patients and acquiring knowledge, the Vice President, Client Services is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and point of view. 

4. ORGANIC GROWTH: Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients toacquirenew business and build agency partnership opportunities. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The VP, Client Services will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Vice President, Client Services must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team. Maintain close contact with everyone on the team and is aware of all ongoing projects. Provide support, guidance, and resources as necessary 

• Manage product strategy and ensure tactical implementation relating to product strategy 

• Provide short- and long-term direction for product strategy 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Confer with Account Team for internal issue resolutions related to team dynamics 

• Mentor, review ongoing performance results, and identify needs or development of team members. Implement coaching or mentoring partnerships as appropriate 

• Keep SVP/EVPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner 

• Ensure that account team is trained appropriately with respect to writing contact reports, creative work plans, strategic points of view, agency processes, and brand market knowledge 

• Maintain a strong market knowledge of existing competition and pipeline products in brand category 

• Review and approves all materials before client review 

• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership within accounts 

• Partner and collaborate with Creative Team (in terms of brand strategy) for the development of materials 

• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth 

• Lead development of strategic recommendations to clients and look for opportunities to “upsell” Snow’s programs and services 

• Flawless management of account finances, including forecast, income generation, and reporting to Senior Leadership 

• Develop and approve SOWs for clients 

• Prepare for and attend strategic planning meetings with clients 

Develop internal processes and procedures for best practices across company  

• This position may include up to 30% in travel 

The VP, Client Services may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs. 

KNOWLEDGE, SKILLS AND ABILITIES: 

Knowledge: 

Skills: 

• Strong communication/presentation skills 

• Ability to craft presentations (new business, creative, tactical, strategy, selling) 

• Ability to travel 

• Significant background in pharmaceutical advertising; Account Services 

• Ability to lead a team 

• Strong mentoring and coaching skills 

• Entrepreneurial skill at organically building business 

• Management experience 

• Proficient in Microsoft PowerPoint, Excel, and Word 

Abilities: 

EDUCATION, EXPERIENCE AND RELATED QUALIFICATIONS:  

• 8+ years of pharma or healthcare advertising; Patient experience preferred 

Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

Account Director 

Job summary: 

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times. They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients. They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients. 

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES 

The Account Director must be able to perform the following essential duties and functions: 

• Conduct regular meetings with the Account Team 

• Maintain close contact with everyone on the team and be aware of all ongoing projects 

• Provide support, guidance, and resources as necessary 

• Confer with Account Team for internal issue resolutions related to project deliverables 

• Review ongoing performance results and identify needs of team members 

• Implement coaching or mentoring partnerships as appropriate 

• Interview potential team candidates 

• Keep VPs apprised of key issues regarding account status 

• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner 

• Ensure that all team members understand and are involved with key client expectations 

• Review and approve all materials before client review 

• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials 

• Oversee the production and development of marketing materials and procedures for dissemination 

• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies 

• Supervise client invoicing and budgeting process 

• Analyze profits and losses 

• Develop SOWs for clients 

• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities 

• Look for opportunities to “upsell” Snow’s programs and services 

• Confer and collaborate with VP to develop strategic recommendations to clients 

• Manage multiple accounts 

• Prepare for and attends strategic planning meetings with clients 

• Identify, research, and propose new areas for business growth 

Weekend & Night Work 

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend. 

Flexibility: 

The core business hours that you work may change based on business needs, and shifts may change from time to time. 

Collaboration / Teamwork:  

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function. 

Language Skills/Communication: 

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are not limited to medical education, medical periodicals, clinical trial data, package inserts, medical procedures, industry regulations, and reimbursement/tax guidelines. Candidates must have the ability to prepare and present business reports and correspondences. Candidates will have demonstrated their ability to effectively and professionally communicate with managers, clients, customers, Ambassadors, and the general public. Working with patients requires the candidates to exercise discretion and empathy as patients are living with chronic conditions. Fluency in a foreign language is a plus. 

Travel: 

Travel is a fundamental part of the Account Director position. From time to time, it may be necessary to travel to support your team/complete your job tasks. Candidates must be able to fulfill the specific travel requirements of their role. Travel expectation: 25%. 

Travel will include, but is not limited to traveling: 

• To client/partner locations to attend meetings 

• To event locations to provide support/direction 

• To shoot locations to provide support/direction 

Patient Privacy: 

The core of our business is working with patients. It is most likely that you will come in contact with Personal Consumer Information (PCI) of patients living with chronic conditions. It will be required that you take training courses that include, but are not limited to: 

• Snow Policy Training 

• Health Insurance Portability and Accountability Act (HIPAA) 

• Adverse Event (AE) Reporting Training 

• US Food and Drug Administration (FDA) Training 

Computer skills: 

Candidates must have excellent computer skills in a Microsoft Windows environment including: 

• Word processors (Word) 

• Spreadsheets (Excel) 

• Presentation software (PowerPoint) 

• Email (Outlook) 

• Internet and World Wide Web  

Mathematical skills:  

Candidates will have the ability to comprehend and use basic mathematics as well as business statistics, including percentages, ratios, discounts, interest, commissions, and proportions. 

Reasoning ability: 

Account Directors will have the ability to identify and define problems while applying effective problem-solving skills through collecting data, establishing facts, and drawing valid conclusions. Candidates will have the ability to deal with a variety of concrete variables in situations where only limited standardization exists. They will have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Candidates will be capable of applying industry benchmarks to create standardized practices. Candidates selected for the Account Director position are expected to take responsibility for numerous additional tasks, including, but are not limited to: 

• Creation of strategic and succinct PowerPoint presentations/Word documents based on ambiguous and often absent data/information 

• Articulation in verbal and written form the capabilities of the corporation and how they can support clients’ needs 

• Effective “selling” of Snow’s services to current and prospective clients 

Physical demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands (to finger, handle, or feel), reach with hands and arms, and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

 Work Environment/Environmental Conditions: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

Certificates, Licenses & Registrations: 

Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

Education and Experience: Bachelor's degree (B.A. or B.S.) from a four-year college or university and five–seven years of related experience and/or training preferred. 

                                                                                                                                                                          ACCOUNT MANAGER 
                                                                                                                                                                                     ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES 

 
JOB SUMMARY: 

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 
• Snow Policies and Procedures 
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 
• Adverse Event (AE) Reporting 
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 
• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed 
  • Keep ADs and VPs apprised of key issues regarding account status 
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients 
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics 
  • Thoroughly understand the disease category for each representative brand 
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism 
  • Attend and contribute to all internal staff meetings 
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects 
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 
  • This position may include up to 20% travel 

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 
• General understanding of business and marketing concepts 
• General understanding of digital/social media marketing platforms and capabilities 
• Ability to synthesize and communicate statistics 

Skills & Abilities: 
• Strong communication/presentation skills 
• Strong conceptual skills 
• Proficient in Microsoft PowerPoint, Excel, and Word 
• Excellent organizational skills 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS: 
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able 
to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.  

Senior Account Director

Accounts – Client Services

JOB SUMMARY:                                                                                                                                                                                

The Senior Account Director is the “face” of Snow to the client. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients. The Senior Account Director typically has the responsibility of managing several clients, works with a high level of independence, grows business, proficiently manages and develops others, has deep operational knowledge, fosters collaborative cross-functional teams, and exhibits strong strategic leadership.

Snow’s business is centered around the patient journey, and the Senior Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of our patients and caregivers. The Senior Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

OBJECTIVES:

1. CLIENT RELATIONSHIP: Develops and maintains meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations. Initiates ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel. Contributes to the overall client financial management and establishes and meets internal client revenue targets. Provides proactive counsel on external marketplace, competitive pressures, and brand influences, sells agency expertise, gains consensus on patient programs, and develops strategic initiatives.

2. STRATEGY: Works with clients to drive strategic efforts that solve their business and communications problems. Proposes ideas and strategies to capitalize on new opportunities and influence decision-making. The Senior Account Director develops expertise that the client relies on for innovation and strategic counsel within the patient community. With a passion for the patients and acquiring knowledge, the Senior Account Director is knowledgeable in brand, category, industry, and communication trends and proactively shares knowledge and points of view.

3. ORGANIC GROWTH: Drives a business-building orientation on account teams, secures organic growth opportunities, actively pursues and engages prospective clients to acquire new business, and builds agency partnership opportunities.

4. FINANCIAL RESPONSIBILITY: Effectively works with management to strategize approaches to meet forecasting targets. Conveys milestone expectations to their teams and regularly communicates updates to their manager. Ensures billing logistics are handled in a timely fashion, e.g., revenue recognition communications and providing details to the Client Finance Managers. Works with management through the SOW development process.

5. MENTORING: Effectively leads and supports employee-engagement opportunities and fosters cross-discipline relationships to better our agency’s culture, resources, talent development, and marketplace position. Sets clear performance expectations, communicates alignment between individual roles and overall organizational strategy, and delivers on employee value proposition. Supports and leverages talent programs and initiatives.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illnesses. The Senior Account Director will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• Privacy and Data Security
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Senior Account Director must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team
• Maintain close contact with everyone on the Account Team and be aware of all ongoing projects
• Provide Account Team with support, guidance, and resources as necessary
• Manage product strategy and ensure tactical implementation relating to product strategy
• Provide short- and long-term direction for product
• Confer with Account Team for internal issue resolutions related to team dynamics
• Mentor, review ongoing performance results, and identify needs or development of team members
• Implement coaching or mentoring partnerships as appropriate
• Keep VPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a strategic and timely manner
• Review and approve all materials before client review
• Strong grasp of digital trends in healthcare and ability to interpret reports leveraging brand knowledge for client insight generation
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials
• Analyze business developments within brand/disease category, as well as competitive landscape in order to identify and propose new areas for business growth
• Lead development of strategic recommendations to clients, and look for opportunities to “upsell” Snow’s programs and services
• Manage multiple accounts
• Develop SOWs for clients in partnership with management
• Prepare for and attend strategic planning meetings with clients
• Develop internal processes and procedures for best practices across company
• This position may include up to 30% in travel

The Senior Account Director may be asked to perform additional duties and responsibilities consistent with those listed above based upon business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:

• 5+ years of pharma or healthcare advertising; Experience working with patients preferred

Skills & Abilities:

• Strong communication/presentation skills
• Significant background in pharmaceutical advertising Account Services
• Ability to craft presentations (new business, creative, tactical, strategy, selling, etc.)
• Ability to lead a team
• Strong mentoring and coaching skills
• Entrepreneurial skill at organically building business
• Management experience
• Proficient in Microsoft PowerPoint, Excel, and Word

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:

• Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred
• Candidates must have a valid driver’s license
• In some instances, a passport may be necessary

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Senior Account Manager 

Accounts – Client Services 

JOB SUMMARY:                                                                                                                                    

The Senior Account Manager position is the “face” of Snow to the client. This person is ultimately responsible for ensuring that client expectations are being exceeded regarding the specifications outlined in agreed-upon Statements of Work (SOW). Senior Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the client. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they are responsible for daily communication with the client. 

Snow’s business is centered around the patient journey, and the Senior Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients. 

PATIENT PRIVACY: 

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to: 

• Snow Policies and Procedures 

• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting 

• Adverse Event (AE) Reporting  

• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations 

• Privacy and Data Security 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: 

The Senior Account Manager must be able to perform the following essential duties and functions: 

• Report to and assist the Account Director 

• Interface directly with clients to maintain open and frequent communication 

• Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization 

• Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business 

• Document all marketing projects on an ongoing basis and complete summary reports and analyses as needed 

• Keep ADs and VPs apprised of key issues regarding account status 

• Identify and implement methods to improve area operations, processes, efficiency, and service to clients 

• Develop methods for increased and effective utilization of the Patient Ambassador® model in patient-engagement activities, strategies, and/or tactics 

• Thoroughly understand the disease category for each representative brand 

• Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand 

• Interface with clients, contractors, healthcare professionals, and vendors with professionalism 

• Attend and contribute to all internal staff meetings 

• Promote teamwork by being collaborative and supportive of fellow employees’ projects 

• Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement 

• Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines 

• Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc. 

• Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics 

• Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies 

• This position may include up to 30% in travel 

The Senior Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs. 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Knowledge: 

• 2+ years of pharma or healthcare advertising; Patient experience preferred 

Skills & Abilities: 

• Strong communication/presentation skills 

• Strong conceptual skills 

• Ability to work closely and collaboratively with a team, including those within and outside of the Senior Account Manager’s day-to-day team 

• Strong time management skills 

• Ability to serve in a driving role during client meetings, including speaking, presenting, and sharing documents and information 

• Proficient in Microsoft PowerPoint, Excel, and Word 

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:  

Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary. 

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle. 

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk. 

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

The Solutions Consultant (Public Sector) will provide high-quality demonstrations of the product to prospective customers by working with sales staff and clients to understand the customer’s business and workflows. They will also be responsible for maintaining content used by both sales staff and clients. The Solutions Consultant will mentor sales staff on product knowledge and be the go-to resource for all technical requests during the pre-sales phase. They will also work with the sales staff to collect customer feedback.

Please note: we are prioritizing candidates currently located in Washington, DC, Virginia, or Maryland.

What you’ll do:

• Provide the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy.
• Connect with a variety of customers to help drive sales across all verticals including manufacturing, facilities management, government, and other maintenance and operational businesses.
• Team with sales to present MaintainX to prospective clients, using examples appropriate to their business and communication needs.
• Import real customer data into trial accounts so the customer can interact with their own assets and engage with the platform in the most compelling way.
• Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
• Stay informed on product updates (3x/week on average) and incorporate the latest functionality into demos, as needed.
• Build trust with customer stakeholders based on product and functional expertise.
• Learn to anticipate customer needs. Utilize your intuitive consulting and selling skills to engage with customer pain points and present possible Sales with MaintainX.
• Collaborate with a Solutions Architect to develop customer-specific integrations, between MaintainX and 3rd party software, as needed.
• As a member of a cross-departmental sales team, work with marketing, product management, engineering, implementation, and customer support to find solutions for prospective customers.
• Develop and launch new sales assets and collateral.
• Keep existing sales assets and collateral up-to-date.
• Mentor sales staff by reinforcing product knowledge and messaging/positioning from our product marketing managers, during collaborations.
• Collect marketing and product feedback from day-to-day customer interactions, and provide feedback to the product marketing team.

About you:

• 7+ years of related experience, such as sales, implementation, solutions building, or engineering.
• Understanding and experience with Public Sector compliance, IT policies, and deployment models.
• Experienced in working with Systems integrator teams for implementation and deployment planning and scoping
• Experience working with Enterprise and Public Sector Cybersecurity and compliance teams for compliance documentation, ATO conversations, and navigating cybersecurity policies.
• Background in asset management is preferred
• Prior consulting and sales experience and analytical problem-solving skills is a plus.
• Comfortable multi-tasking and keeping the energy high.
• Outstanding verbal and written communication ability.
• Interpersonal and listening skills.
• Insanely detail-oriented and organized.
• Effective problem-solving capabilities.
• Ability to adjust communication style based on customers’ personalities and based on stakeholders’ objectives.
• Ability to present effectively and command attention with a variety of stakeholder perspectives.
• Personality traits: empathic, positive, passionate, creative, smart, high integrity, startup mentality.
• BA degree or higher.

Bonus if you have:

• Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
• Experience with startups and entrepreneurial organizations.
• Experience working with ERP, CMMS or facility operations software.
• Ability to perform in a remote work setting.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. 

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

POSITION OVERVIEW 

If you are looking to get your start in sales, specifically SaaS sales, this is an opportunity to join one the fastest growing technology companies in the country.  

Alarm.com is the industry leader for smart home and business security solutions, where our innovation differentiates us from competitors and will inspire you to be successful within our organization. 

YOUR IMPACT 

The Partner Success Executive position is a relationship management role, responsible for driving revenue through an assigned set of regional partners while managing current and prospective relationships to ensure success with Alarm.com products. 

• Manage Relationships: Develop relationships with partners and educate on Alarm.com offerings to influence sales activity while staying up to date with new product release features 
• Teamwork: Collaborate with the territory’s Account Executive (field sales) and Sales Operations team to identify target dealers and coordinate sales and support efforts 
• Industry Events: Attend industry association meetings and trade shows as necessary 
• Cross Collaboration: Interface with various departments within the organization including Dealer Operations & Support, Sales Support & Training, Product Management and Marketing 
• Other duties as assigned 

 REQUIREMENTS 

• Bachelor’s degree required 
• 1+ years of experience in a sales role is preferred 
• Experience making consistent outbound calls to existing and new partners
• Experience using sales automation products such as Salesforce.com
• Ability to drive a consistent and productive conversation
• Comfortable speaking in front of audiences 
• Willing to travel up to 15% of the time 
• Willing to work onsite in Tysons Corner 4 days a week 

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• • The pay range for this opportunity is $59,000 per year + commissions.
• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

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Company Description

Company Description