About the Role

Verkada prides itself on maintaining a high hiring bar while bringing in diverse and unconventional backgrounds of driven individuals obsessed with their craft. As a Business Value Manager, you will have a direct impact on Verkada’s Enterprise sales motion, bridging the gap between complex technologies and tangible financial and operational outcomes.

Reporting to the Chief of Staff to the CRO, you will partner with Enterprise Sales Leaders to architect a value selling framework to scale to the Enterprise Sales organization, building the infrastructure to reference key customer outcomes and win stories, as well as partnering with Product Marketing and Enablement to develop assets and enablement programs. In addition to pioneering the Business Value Selling program at Verkada, you will serve as the Strategic Deal Architect behind our most complex, multi-million-dollar deals, transforming technical capabilities into compelling financial and operational narratives. In this high-visibility role, you will move beyond feature-selling, working at the intersection of finance, product, and sales to quantify the operational and financial impact of our platform, directly influencing the investment decisions of C-suite executives at the world’s leading enterprises.

Please note: this role is remote - with 50% of travel required.

What You'll Do

• Program Development: Partner with Product Marketing to create and refine standardized value frameworks, templates, and "talk tracks" to scale business value services across the global enterprise sales organization.
• Value Realization Tracking and Database: Monitor and analyze data from current customers post-implementation to validate that the promised value was delivered, partnering with Product Marketing to maintain a database of relevant data, and creating "real-world" success stories for future sales.
• Sales Enablement: Coach sales teams on value-selling methodologies, including referencing of relevant customer data,  and provide the tooling/content for self-service business justifications.
• Value Discovery: Partner with account executives to lead discovery sessions with CxOs to identify pain points and desired outcomes.
• Financial Modeling: Develop ROI (Return on Investment) and TCO (Total Cost of Ownership) value models to quantify the business impact of solutions.
• Business Case Development: Draft data-backed business cases for strategic opportunities, ensuring every claim is anchored in measurable customer impact.
• Executive Storytelling: Craft and deliver executive-level business cases that align technical solutions with broad corporate objectives.
• Commercial Objection Handling: partnering with Sales to dismantle financial objections in real-time.

What You Bring

• Strategic Consulting: 5–9+ years of experience in management consulting, business transformation, or enterprise software sales.
• Financial Intelligence: Proficiency in building complex financial models and the ability to navigate financial documents like 10-Ks and earnings transcripts.
• Analytical Power: Proficiency in data visualization and manipulation tools such as Looker and advanced Google Sheets.
• Executive Presence: Exceptional presentation and communication skills, with a proven ability to influence C-suite decision-makers.
• Technical & Market Acumen: Deep understanding of SaaS sales motions, industry trends (e.g., AI/ML acceleration), and how IT functions like operations and security drive value.

Analytical Rigor: Ability to derive meaningful insights from large, complex data sets to build compelling business cases.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Position Overview:

Woolpert is hiring a Survey Instrument Operator to join our dynamic Survey & Geomatics team in Houston, San Antonio, or Austin Texas.

The Survey Instrument Operator is a mid-level position responsible for performing advanced land survey tasks under the supervision of the Survey Crew Chief. This role involves operating sophisticated survey instruments, ensuring data accuracy, and providing technical support to the survey team. The ideal candidate will have a solid understanding of survey principles and practices, strong technical skills, and the ability to work independently and as part of a team. Proficiency in computer use for data management and analysis is essential.
Reads maps and construction drawings. Supports Crew Chief by performing job assignments such as field calculations, assisting in boundary monument recovery, brush clearing, topographic surveying, utility inventories, establishment of geodetic control, photo / lidar control, etc. Monitors conditions of equipment and reports repair needs as necessary. Records field data in electronic data collector. Downloads electronic data and logs downloads. Loads and unloads equipment from survey vehicle daily. Maintains survey equipment including electronic total stations, GNSS units, antenna, radios, cables, batteries, modems, tripods, rods, levels, generators, traffic control devices, etc.

We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country the job is located.

What You Will Do

• Follow instructions from the Survey Crew Chief and adhere to established survey procedures and safety guidelines.
• Must be able to work with survey-related mathematical concepts (proportions, percentages, area, circumference, volume, slope, elevations, coordinates, etc.).
• Operate and maintain advanced survey instruments, including total stations, GNSS equipment, levels, and data collectors.
• Lead the setup and breakdown of survey equipment at job sites.
• Collect and verify accurate field data for various types of surveys.
• Record detailed and precise field notes, sketches, and reports.
• Follow and enforce established survey procedures and safety guidelines.
• Transport, clean, and store survey equipment and tools, ensuring they are in good working condition.
• Assist with data transfer from field instruments to office computers and perform preliminary data processing.
• Troubleshoot and resolve technical issues related to survey instruments and data collection.
• Train and mentor junior survey staff and assist the Survey Crew Chief in team coordination.
• Communicate effectively with team members, clients, and other stakeholders to ensure the timely and accurate completion of projects.

What You Will Bring:

• Must have a high school diploma or G.E.D. and applicable OSHA certifications.
• Minimum of 2-4 years of experience in land surveying or a related field.
• Must be mentally and physically capable of performing all essential duties required of the position.
• Must have average communication skills, both verbal and written and be able to effectively present information in one-on-one and small group situations.
• Must be able to travel frequently and extensively, overnight and/or out of town.
• Must be able to work overtime as required.
• Ability to read and interpret maps, plans, and construction drawings.
• Good physical condition and the ability to work outdoors in various weather conditions.
• CPU literate: Proficient computer skills, including data transfer, data processing software, and basic CAD/GIS applications.
• Must have valid driver’s license and pass a pre-employment Motor Vehicle Record (MVR) check. Must maintain satisfactory driving record, as required by our insurance company.
• Must successfully pass pre-employment background and drug screening. Periodic drug testing may be required per company policy.

Physical Requirements:

• Must be able to stand for extended periods of time.
• Must be able to frequently stoop, kneel, crouch and crawl.
• Good physical condition and the ability to work outdoors in various weather conditions.
• Must be able to frequently reach with hands and arms, bend and climb and/or balance.
• Ability to use tools, and equipment. For instance, Tape measure, cloth / steel tape, machete, hammer.
• Must be able to frequently lift and/or move 40 pounds and occasionally lift and/or move up to 100 pounds.
• Must have vision abilities of close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

• Work is performed primarily in outdoor environments, often in remote and rugged locations.
• Exposure to various weather conditions, including heat, cold, rain, and wind.
• Physical demands include standing for extended periods, walking on uneven terrain, and carrying equipment.

Opportunities For Advancement:
Survey Instrument Operator positions may lead to advancement opportunities within the surveying department, including roles such as Survey Crew Chief, Senior Survey Crew Chief and Survey CAD Technician with additional training and experience. This job description outlines the responsibilities and qualifications for a mid-level Survey Instrument Operator, emphasizing advanced technical skills and a focus on advancement and learning opportunities while shadowing a Crew Chief.

Benefits You Will Love:

Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!

#LI-KA1

WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients.  If this sounds exciting to you, let’s chat! 

Solution Architect

You are the architectural conscience of the platform and the technical translator at the front of every client engagement. Half your week is inside the product — reviewing ADRs, holding integration patterns coherent, and partnering with the data architect and senior dev to keep the architecture honest. The other half is in front of clients — taking real operational complexity and turning it into platform configurations the system can actually execute. You are not a slide architect. You write decisions down, defend them with reasons, and change them when the reasons change. This role only works if you genuinely enjoy both sides. The leverage is in the loop between them — what we learn in deployments shapes the platform, and what the platform enforces shapes how we deploy. You will sit in our headquarters in Dallas, TX on a hybrid schedule. The team is in office on Tuesdays, Wednesdays and Thursdays. 

What experience should you have:

• 10+ years of software engineering experience, with at least 4 explicitly accountable for system architecture — Principal Engineer, Staff Engineer, Solution Architect, or equivalent.
• Production experience with multi-tenant SaaS at meaningful scale. You have personally owned tenant isolation decisions and understand the difference between "we have a tenant_id column" and a defensible isolation model.
• Deep experience with event-driven or event-sourced systems in production. You have opinions about idempotency, schema evolution, and the cost of getting either wrong.
• Working fluency in the modern TypeScript/Node ecosystem (NestJS, Next.js, Drizzle, Zod, Postgres, Kafka/Redpanda, Temporal or comparable). You can read the codebase, make changes when it matters, and produce durable architecture artifacts — ADRs, RFCs, decision documents — that someone six months from now can act on.
• Direct experience leading rooms of senior client or executive stakeholders — consulting, enterprise customer engineering, field architecture, or technical pre-sales. You can translate "the engagement is slipping" into a technical control loop and back again.

Nice to have: 

• Background in professional services, agency operations, or management consulting — you understand engagement economics from the inside.
• Observability experience (OpenTelemetry, distributed tracing) at a depth that lets you design for it, not just consume it.
• Architecture decisions on AI-native or LLM-integrated systems — model gateways, agent orchestration, prompt versioning, or evaluation pipelines.
• Experience in compliance-conscious environments (SOC 2, HIPAA, GDPR) where audit trails and data residency are first-class concerns.
• Public writing, conference talks, or open-source contributions that show how you think.

What you’ll be doing in this role:

• Own the architectural coherence of the platform, ADR backlog, architecture reviews, system shape diagrams, the canonical event envelope, the tenant isolation model. You hold the line on invariants and write down why.
• Define integration patterns for every external system, identity providers, CRMs, project tools, communication systems, AI providers. You decide how we connect, not just whether.
• Build and own client deployment patterns, repeatable playbooks from "first connector" to "first signal" to "first governed action." You author them, run the first few personally, and abstract them into reusable configurations as you go.
• Lead pre-deployment architecture sessions with client technical teams, translating their identity infrastructure, data model, permissions, and compliance posture into a deployment plan the build team can execute.
• Carry the technical narrative externally. You can sit across from a client CTO, walk them through the architecture, defend it under pressure, and adjust where the pressure is legitimate.
• Mentor the founding engineering team on architectural reasoning, not by lecturing, but by showing your work in ADRs, reviews, and the way you make trade-offs visible.

You should not apply if:

• You want to architect from a whiteboard and hand off to others. We write code, we read code, and we ship.
• Client conversations drain you. Half this job is in front of people who don't speak fluent engineering.
• You need consensus before deciding. We move with strong opinions, loosely held — emphasis on strong.

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.

Apply today or check out all our opportunities!

#LI-Hybrid

Applicants must be currently authorized to work in the United States on a full-time basis. The company does not anticipate providing sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this individual position.

LOCATION:

• The preferred location for this position is Round Rock, Texas.

EDUCATION REQUIREMENT:

• Bachelor's Degree in business administration, finance, accounting, agricultural economics, or other related field, plus ten (10) years’ experience focused on the credit analysis function for a related lender with a minimum of five (5) years management experience in large and/or complex loans (over $2.5 million).

• Previous experience to show a thorough understanding of agriculture / agribusiness as a business and industry.

• This experience will also include appropriately structuring loan terms, as well as experience in both operating/production and mortgage loans, accounting standards, banking regulations, operations, and credit practices.

• Experience with Farm Credit System or other Agricultural Lender preferred, A Certified Public Accounting designation, or post-graduate degree or professional certification in Accounting, Finance or related field will be considered favorably.

• Must be well versed in the effective use of various loan analysis software programs/tools.

JOB SUMMARY:

• Performs manager level credit administration of the Credit Department’s commercial portfolio and monitoring of larger credits, including those of a complex nature.
• Will oversee the staff of Association Credit Analysts and provide for the administration and flow of actions that require the Association’s Credit Committee Has a key role in implementing, communicating, and ensuring adherence to Association’s credit philosophy and underwriting standards consistent with the Association’s credit policy and business plans.
• Works under limited supervision and coordinates with others in the department as well as the entire Association. as needed.
• Assists Chief Credit Officer and CLO in strategic planning and special projects. 

FUNCTIONS:

• Effective leader of credit professionals across the Association with special emphasis on bringing consistency to credit underwriting and structuring to commercial business needs.
• Make recommendations for improvements of credit function within the Association, including new technology, enhanced processes and procedures and other resources needed to improve efficiencies in credit delivery.
• Sponsors and leads credit teams in developing systems and processes to effectively underwrite traditional credit in a consistent and effective process using a risk-differentiated approach. 
• Work directly with EVP, Chief Credit Officer in setting acceptable risk tolerance levels for the Association, particular to the commercial business portfolio.   
• Experienced in providing guidance to regional credit teams in working through problem loan situations (Special Asset accounts) to minimize the risk to the Association. A strong understanding of borrower rights, forbearance processes, foreclosure actions, etc.
• Provide input to department’s annual business plan and projected needs in the future.
• Provide, follow, and convey verbal instruction, and to provide and receive feedback as appropriate in a respectful, business-appropriate manner.
• Required to prepare and make effective business presentations, both written and oral, to small and large audiences.
• Assists EVP, Chief Credit Officer in monitoring and reporting of risk trends within the Associations commercial loan portfolio for senior management and Board.
• Serve as a member of various Association committees as assigned. Represent the Association on System efforts when called upon.
• Must be adept at: building successful teams, conflict management, adaptability, problem-solving, multi- tasking, influencing others, creativity and being a self-starter.
• Assists other association personnel in completing coordinated projects as assigned.  
• Manages the hiring and supervision of professional credit leaders (managers), as well as credit analyst. Ensure consistent, measurable, and fair performance techniques for all commercial credit staff.
• Serves as the leader in the training and development needs of credit analyst staff in the commercial credit team.
• Coordinates and manages the workflow for the credit team leads.
• Manages and coordinates loan committee activities, including the timely identification of deal teams, delegated authorities, credit reports and related presentations to loan committee and senior management.
• Assists Chief Credit and Lending Officers in the development, implementation, and maintenance of credit policies and procedures. Provide interpretation (guidance) on the adoption of any new regulation, policy, or procedure directly related to the credit function.
• Assists the Chief Credit and Lending Officer in loan portfolio management and reporting functions.  
• Work closely with Regional Presidents, and guides Commercial Credit team leads (managers) and other credit office staff through providing input on credit structure, terms, conditions, etc.
• Supports Regional Presidents on loan activity, most particularly on loans over their delegated authority, or loans requiring prior approval of the funding bank.
• Serves as a trainer/mentor to develop credit skills of direct reports and others involved in credit analysis processes and works with EVP, Chief Credit Officer in assessment of credit skills and training for credit staff.
• Serves as a key member of the Association Loan Committee, and chairing final loan decisions on larger, more complex loans within core lending.

REQUIRED SKILLS:

• A proven leader with excellence in credit analysis, interpersonal relations, public speaking, administrative, research (including Internet) and communication skills are required.
• Strong analytical skills to maintain sound credit underwriting standards and to evaluate and structure loan proposals.
• Must have knowledge of business and legal practices in mortgage and commercial/operating lending, including credit standards, real estate appraisal requirements, loan portfolio management, regulatory compliance, and credit administration.
• Must be proficient with Microsoft Office software and credit analysis software.
• Developing successful teams, understanding strategic planning and goal setting, human resource management and public / member relations are required.

DISCLAIMER:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@capitalfarmcredit.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.

At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V; Full description available on request.

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

We're looking for a Revenue Enablement Manager for our Sales Office to own the enablement experience for Hootsuite's global seller community of Account Executives, Sales Development Representatives, and partner-facing roles. This is a hands-on, high-impact position responsible for translating Hootsuite's enterprise Go-To-Market strategy into the programs, content, and skills that give our sellers a competitive edge.

This role works at the intersection of strategy and execution building the programs, playbooks, coaching frameworks, and learning systems that directly influence how quickly and effectively our sellers perform. The measure of this role is field impact: quota attainment, pipeline, and win rates.

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain sales playbooks, talk tracks, frameworks, and competitive assets in close partnership with Marketing, ensuring sellers always have current, field-tested materials at the moment they need it.
• Translate Hootsuite's GTM positioning and value-based selling methodology into training programs that are practical, repeatable, and directly applicable to driving active pipeline.
• Build and manage a coaching cadence for the seller community, leveraging AI to surface conversation intelligence insights, identify skill gaps, and create targeted coaching interventions in partnership with frontline sales managers.
• Design and deliver enablement programs for operational launches, GTM plays, and strategic initiatives in coordination with Product Marketing, RevOps, and Sales Leadership to ensure field readiness ahead of each launch.
• Partner with RevOps to drive adoption of new tools, processes, and CRM workflows, translating operational changes into clear, field-facing learning experiences that minimize friction and accelerate uptake.
• Maintain a continuous learning rhythm for tenured sellers through micro-learning, peer-led sessions, and skills clinics that reinforce messaging, sharpen technique, and build confidence in competitive deals.
• Establish and track enablement metrics tied to seller performance such as program completion, methodology adoption, and pipeline contribution and iterate programs based on field data and manager feedback.
• Serve as an active member of the Revenue Enablement Council, contributing field insights and ensuring seller-facing initiatives are properly sequenced, scoped, and communicated across the GTM organization.
• Perform other related duties as assigned 

WHAT YOU’LL NEED

• 8+ years of experience in sales enablement, sales training, or a quota-carrying sales role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus.
• Demonstrated experience designing and delivering enablement programs with measurable impact on ramp time, quota attainment, or win rates
• Experience with AI-powered GTM tools, including conversational intelligence platforms, AI-assisted content generation, and personalized learning systems, with a practical understanding of how to integrate these tools into seller workflows to drive adoption and performance.
• Strong working knowledge of enterprise sales methodologies (e.g., MEDDIC, Command the Message, Challenger, Value Selling) and the ability to apply them in practical field contexts
• Experience leveraging Gong or equivalent conversation intelligence platforms to analyze seller performance and build coaching programs
• Familiarity with Salesforce, LMS platforms, and modern sales content management tools (e.g., Highspot, Accord)
• Proven ability to work cross-functionally with Sales Leadership, Product Marketing, and RevOps to build programs that land in the field
• Strong facilitation and communication skills. Equally effective designing an asynchronous learning module and running a live workshop with a room full of senior AEs

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

Full job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.

Some salient growth point highlights are as follows:

1. Of the $25 billion+ we have recovered on behalf of the people in 1988, we have recouped over $8 billion of this total in the past 2 years alone across all 50 states, Washington DC, and the US Virgin Islands.

2. We have doubled our national mega-marketing campaigns from $250M to $500M+ since 2023, making Morgan & Morgan the Number 1 company in the nation for out-of-home marketing spend in the nation. This past October, we proudly hired Geico Insurance’s former Head of Auto Marketing to serve as our new Chief Marketing Officer and continue our advancement.

3. Unlike the vast majority of our competitors, Morgan & Morgan is proud to employ attorneys who can truly call themselves trial attorneys. Last year, we tried 320 cases. In the coming years, we will double that annual number. Attorneys at Morgan & Morgan are not only expected to get trial experience and frequent exposure to the courtroom on their and their colleagues’ cases, they are required to. If you are seeking the opportunity to try cases frequently, we are confident that we can and will deliver.

4. Our attorneys are privy to world-class case docket management software, litigation resources, and a wealth of benefits in service of optimization and case development.

Summary

Morgan & Morgan is looking for an experienced Personal Injury Litigation Attorney to join its growing practice of plaintiff's lawyers and supporting case staff in our office in Houston, Texas. The Litigation Attorney will handle motor vehicle liability / automobile accident cases in litigation representing plaintiffs in Houston and surrounding areas in Texas. The lawyer's responsibilities will be focused on litigating cases, including trial prep and trial, but will not have to generally handle pre-suit matters. Our law firm's generous and competitive compensation includes a base salary, non-recoverable draw, and standard commission fees / bonuses, as well as a full benefits package.

Responsibilities

• Day-to-day handling of litigation cases    
• Drafting and filing of litigation documents to include pleadings, discovery requests, discovery responses, demands, motions and memoranda    
• Guide plaintiff clients through the case process    
• Interaction with expert witnesses to include conferences, drafting of expert reports and affidavits
• Attendance and preparation for depositions, mediations, hearings, and court appearances

Qualifications

• Law degree (J.D. / JD / Juris Doctor) from a fully accredited law school   
• An active member in good standing with the State Bar Association in TX   
• Ideally 3+ years of Personal Injury / auto liability / MVA experience   
• Ability to manage high volume of litigation cases   
• Excellent client service and communication skills   
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills

#LI-CB2

Full job description

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.

 Some salient growth point highlights are as follows:

1. Of the $25 billion+ we have recovered on behalf of the people in 1988, we have recouped over $8 billion of this total in the past 2 years alone across all 50 states, Washington DC, and the US Virgin Islands.
2. We have doubled our national mega-marketing campaigns from $250M to $500M+ since 2023, making Morgan & Morgan the Number 1 company in the nation for out-of-home marketing spend in the nation. This past October, we proudly hired Geico Insurance’s former Head of Auto Marketing to serve as our new Chief Marketing Officer and continue our advancement.
3. Our attorneys are privy to world-class case docket management software, litigation resources, and a wealth of benefits in service of optimization and case development.

Summary

Morgan & Morgan is looking for an experienced Workers' Compensation Attorney to join its growing practice in Austin, TX. The Workers' Compensation Attorney will handle a heavy and complex case-load of cases and hearings. This is a rare, once-in-a-lifetime opportunity to help build out a new, rapidly developing statewide workers’ compensation practice on behalf of our Firm. You will be privy to a consistently robust influx of cases which will be handed to you on a silver platter. Put simply, the right attorney will be able to earn more in workers’ compensation than you could anywhere else in the state.

Responsibilities

• Day-to-day handling of cases and hearings
• Drafting and filing of litigation documents to include pleadings, discovery requests, discovery responses, demands, motions and memorandum
• Guide clients through the case process
• Interaction with expert witnesses to include conferences, drafting of expert reports and affidavits
• Attendance and preparation for depositions, mediations, hearings, and court appearances

Qualification

• Law degree from a fully accredited law school
• An active member in good standing with the TX State Bar Association
• Minimum 3+ years of workers' compensation experience
• Ability to manage high volume of cases and hearings  
• Excellent client service and communication skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills

#LI-MS2

This Director will provide accounting advisory services including, but not limited to, IPO and M&A Readiness, SEC Compliance & Financial Reporting, CFO Advisory, Transaction Advisory, Technical Accounting Research, and addressing the need for continuous improvement and optimization of the finance and accounting functions. In addition, the ideal candidate has a strong desire to build and maintain a book of business. To succeed in this role, you should also have strong coaching and team management skills, as well as the desire to mentor staff

Responsibilities:

• Delegate the preparation of the financial statements and technical accounting position papers to the engagement team members for both public and private companies, as well as other required support materials
• Review accounting memos, financial statements, and other client deliverables prepared by engagement team members, ensuring general accounting standards are applied appropriately
• Independently provide conclusions and recommendations on application of complex accounting guidance to clients and external parties
• Independently facilitate calls with the SEC, client auditors, client legal counsel, etc. as deemed necessary to accomplish project goals
• Assist engagement partners in developing budget plans, communicate those budgets to the engagement team and monitor team progress
• Take ownership engagements while managing upward and downward expectations to ensure deadlines are met and project stays on budget
• Lead multiple engagement teams simultaneously to further the Firm’s goals and objectives

Qualifications:

• Bachelor's degree in relevant discipline (e.g. Accounting, Finance or Business Related Field) required
• Twelve plus years of relative accounting experience; public accounting or professional services experience highly preferred.
• CPA license is required
• Strong working knowledge/expertise with any of the following:
• Preparation of SEC filings including Form 10-K, 10-Q, S-1 and 8-K/A
• Addressing SEC Comment Letters
• Technical Accounting Research & Position Papers
• IPO Readiness & Reporting
• Carve-out Financial Reporting

Salary Statement:

The salary range(s) displayed is/are specifically for those potential hires who will perform work in or reside in the location(s) listed below, if selected for the role. Any offered salary is determined based on internal salary ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. CPA), for example.

New York City Salary Range: Low: $175,000 - High: $215,000 (NYC)

Position Purpose

If you are looking to start or continue your career in the Subsurface Utility Engineering/Utility locating industry in an environment that encourages professional growth and rewards hard work, the Geomatics group at McAdams is the place for you. Our Geomatics staff is immersed in an exciting, fast-paced working environment that performs work on diverse projects, including locally administered (municipal) projects, universities, NCDOT, private/commercial developments, and more!

Essential Functions + Responsibilities

• Perform SUE/utility locating on a variety of type projects
• Learn about different utility systems and how each works and is installed
• Learn and work with different equipment such as EM, Ground Penetrating Radar (GPR), and vacuum excavation equipment
• Represent McAdams in a safe and professional manner - exhibiting honesty, practicing good ethics, and adhering to traffic laws/practicing safe driving habits

Qualifications

• Land Surveyor, Surveying, Surveyor, Party Chief, Crew Chief, Land, Instrument Operator, Rodman, SUE, S.U.E., Subsurface Utility
• High School diploma, GED or equivalent required
• Must have at least 1-2 years of survey experience
• Must be willing to travel to and from sites
• Must be willing to learn and operate Survey equipment (total stations and GPS)
• Must have experience in previous jobs or do no mind working outside on a regular basis preferably in extreme conditions
• Must be willing to work on a vacuum excavation truck to perform utility locating
• Individual will have good technical skills; behavioral traits of process oriented, steady, helpful, honest, trustworthy, adaptable, analytical, problem solver, likes work alone when required, methodical, consistent, detail oriented, precise, hates mistakes and likes structure
• Must have a valid driver's license and an acceptable motor vehicle record
• Must be able to pass a drug test

Position Summary: The Vice President of Business Operations is a senior leader responsible for accelerating revenue and expanding the reach of KDC’s ancillary businesses. This role is highly strategic and execution-focused, owning the end‑to‑end growth lifecycle - from identifying opportunities and developing multi-year growth strategies to deploying those strategies through internal teams and ensuring measurable results. 

Key Responsibilities: 

Growth Strategy & Planning 

• Develop and own comprehensive growth plans for each business, including revenue targets, market penetration goals, and expansion initiatives. 
• Identify and evaluate new growth opportunities, including:  
• New service offerings 
• Cross-selling and bundling strategies 
• Operational leverage within the parent company ecosystem 
• Translate high-level strategy into clear, executable initiatives with defined owners, milestones, and success metrics. 

Internal Selling & Deployment 

• Lead internal commercialization efforts by partnering closely with:  
• Legal and client-facing teams 
• Leadership across the parent company 
• Ancillary business stakeholders 
• Design and execute internal enablement strategies to ensure teams understand:  
• The value proposition of each ancillary service 
• When and how to position services to clients 
• How growth initiatives align with client outcomes 

Execution & Performance Management 

• Own execution of growth initiatives from concept through launch and scale.
• Establish KPIs, dashboards, and reporting frameworks to track performance against growth targets. 
• Use data and insights to continuously refine strategies, reallocate resources, and prioritize high-impact initiatives. 
• Hold teams accountable for delivery while removing barriers to execution. 

Leadership & Cross-Functional Influence 

• Serve as a strategic thought partner to the COO and executive leadership team on growth-related decisions. 
• Lead cross-functional working groups that bring together operations, finance, marketing, and client service teams to execute growth initiatives. 
• Build a culture of accountability, experimentation, and results-oriented execution. 

Qualifications: 

Experience 

• 8–10+ years in senior leadership roles with demonstrated success driving growth, scaling services, or launching new business lines—preferably in professional services, legal services, or related industries. 
• Proven experience turning strategy into execution with measurable results. 

Skills & Competencies 

• Exceptional strategic thinking paired with strong operational execution discipline. 
• Ability to influence and lead through collaboration and persuasion. 
• Strong commercial mindset with comfort discussing revenue, targets, and performance metrics. 
• Ability to identify opportunities, assess risk, and move decisively. 
• Skilled at managing multiple initiatives across varying timelines and priorities. 

Leadership Characteristics 

• Entrepreneurial, proactive, and results-oriented. 
• Comfortable with ambiguity and building structure where none exists. 
• High integrity, accountability, and ownership mindset. 
• Passionate about growth, value creation, and organizational impact. 

Education 

• Bachelor’s Degree required; MBA or similar advanced degree preferred. 

Travel Requirements 

• Periodic travel required to Firm offices and ancillary business locations as necessary. 

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement

Who You Are:

You will serve as the on-site security leader for a large-scale data center campus currently under construction, reporting directly to the VP of Data Center Security. This role is responsible for building and maturing site-level security operations, supporting construction-to-operations readiness, and helping establish the processes, partnerships, and operational standards required to support a growing campus environment. 

As a leader in the organization, this individual will operate with a high degree of ownership while partnering closely with executive leadership, construction teams, site operations, and external service providers. The ideal candidate is a builder—someone who thrives in fast-moving environments, collaborates effectively across teams, creates structure where needed, and translates strategy into practical, scalable execution within an evolving organization.

This role operates within a mission-critical infrastructure environment where reliability, operational readiness, and strong cross-functional coordination are essential to maintaining the security and continuity of data center operations.

What You’ll Do:

Program Buildout & Strategy

• Build and operationalize the physical security program at the site level from construction through steady-state operations
• Collaborate with the VP of Data Center Security and cross-functional partners to develop and refine site-specific policies, post orders, and standard operating procedures
• Help establish scalable operating frameworks, readiness measures, and site security standards that support campus expansion and long-term growth
• Serve as the onsite subject matter expert on physical security, advising leadership on risk posture, operational readiness, and evolving site priorities

Construction Integration & Site Development

• Collaborate with construction, engineering, and technology teams to ensure security requirements are incorporated into site development
• Provide operational input to the design and deployment of physical security systems, including access control, CCTV, perimeter protection, badging infrastructure, and guard operations
• Partner with project teams and technical stakeholders during installation, commissioning, and turnover activities to ensure systems support operational security requirements
• Support cross-functional planning to ensure security procedures, staffing models, and technology platforms are ready as the campus transitions from construction to operations

Operational Leadership

• Lead the evolution of the onsite security function, strengthening the existing guard force structure to support a large-scale, high-availability campus environment
• Evaluate and refine staffing models, post orders, training standards, escalation protocols, and performance metrics to drive operational maturity
• Coordinate closely with security technology and infrastructure teams to ensure systems and guard operations function together effectively
• Assess and help implement the appropriate long-term service delivery model, which may include transitioning to or integrating third-party guard services
• Establish operational KPIs and accountability measures to ensure consistent guard force performance, strong incident handling, and service excellence
• Drive continuous improvement in incident response, reporting, crisis management, and day-to-day security operations

Vendor & Operational Oversight

• Partner with security integrators, guard providers, and technology vendors to support reliable service delivery aligned with construction and operational timelines
• Support budgeting, forecasting, and cost management activities for the site security program
• Contribute to equipment planning, lifecycle tracking, and operational readiness for security devices and related infrastructure
• Develop practical inventory controls and demand planning processes to support site stability and system uptime

Risk & Continuous Improvement

• Conduct site-level risk assessments and help implement mitigation strategies aligned with campus growth and operational complexity
• Develop proactive and reactive security approaches tailored to a large-scale data center environment
• Leverage data analysis and reporting tools to track system health, incidents, performance trends, and operational KPIs
• Provide executive-level reporting to the VP of Data Center Security on risk posture, readiness, and program performance
• Identify practical solutions to evolving challenges with limited structure and minimal guidance

What We’re Looking For:

• 5+ years of experience managing security operations, vendors, or service providers within data center, critical infrastructure, or other mission-critical environments
• 5+ years of experience leading operational programs or projects across complex facilities or technical environments
• 3+ years of experience in budgeting, financial planning, or cost management
• 2+ years of project management and project execution experience
• Experience working with physical security technologies such as access control systems and video management platforms 
• Role will report onsite in Afton, Texas

Bonus Points:

• Experience building or significantly evolving a physical security program from construction through operations
• Experience in hyperscale or large campus data center environments
• Experience leading guard force transformation or operational optimization initiatives
• Experience managing incidents, escalations, and crisis response in mission-critical environments
• Familiarity with data center technologies, infrastructure, and methodologies
• Experience using planning tools to forecast demand and manage inventory levels
• Proficiency in data visualization and reporting tools to support operational and executive decision-making
• Experience working in high-growth or startup environments

What We Offer:

• Competitive base salary and discretionary bonus
• Paid Time Off
• Company-paid health and protective benefits for employees, partners, and other dependents
• Company Paid Holidays (14)
• 3% 401(k) company contribution
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the Crypto industry
• Free daily snacks and weekly meal in-office
• Smart, entrepreneurial, and fun colleagues
• Employee Resource Groups

*Benefits may vary depending on location.

Apply now and join us on our mission to engineer a new economic paradigm.

 
WORKING CONDITIONS:  

The Helios Facility, located in West Texas, is a 125,000 square foot data center and warehouse that operates under the demanding conditions characteristic of the region’s climate, ranging from extreme heat to cold, depending on the season. The facility supports continuous operations and requires staff capable of performing in a physically active and dynamic environment.Team members must be able to stand for extended periods, walk throughout the interior and perimeter of the building in a repetitive and sustained manner, and respond quickly to operational or safety needs. 

About the Role
As the Manager of Program Administration for the Family Hope Centers, you will Shine Hope and provide support toward strategic goals and best practices for Family Hope Centers programs in Texas to ensure alignment with Buckner’s mission, vision, and values. You will also participate in developing and implementing plans to meet overall goals and objectives and demonstrate operational competence for continued program development. This position requires the candidate to be near a Family Hope Center location in Texas.

What you will do
As a member of our team, you will have an impact on our clients through the accomplishment of the following responsibilities:

• Collaborate with the Senior Director of Family Hope Centers & Family Support Services and program leaders to analyze program needs and assist in program projects as requested to support Family Hope Center programs domestically to meet the program and organizational objectives.
• Provide support for domestic Family Hope Centers & Family Support Services programs and support services to meet strategic goals and processes, ensuring best practices and continuity in collaboration with the Senior Director and program leaders.
• Work effectively with the Manager of Program Administration for Buckner Children and Family Services (BCFS) Operation and Strategic Planning to support BCFS key initiatives and projects as requested by the BCFS Vice President & COO and President.
• Manage technology platforms, the Teams site, and other databases for Buckner services across the state. Provide training for staff as needed. 
• Collaborate with the team to help develop and promote quality control initiatives to support existing Continuous Quality Improvement processes for Family Hope Centers & Family Support Services.
• Understand budget requirements and sound financial management, following Buckner policy and procedures. Assists in developing and monitoring the program budget as needed, tracking revenue and expenditures of the program, and reporting this information to the appropriate Director. Assist with billing as needed, including, but not limited to, contractor payments and invoice submissions. 
• Manage program compliance in collaboration with leaders to ensure Policy and Procedures and other programmatic processes remain compliant with state, federal, and other regulatory entities.
• Manage project management software for the Family Hope Center and Family Support Services teams by monitoring project completion in the database and communicating project barriers throughout the lifecycle.
• Collaborate across the BCFS organization in support of Family Hope Centers and Family Support Programs to bring consistency and quality best practices across all domestic programs.
• Participate with the BCFS team members to assist in collaboration and program planning as needed.
• Maintain compliance with all Buckner policies, procedures, and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
• Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
• Attend and participate in meetings and trainings as required.
• Assist in updating policies and procedures, as needed, to ensure compliance.

What you will bring to the team:
To be successful in this role and a great addition to our team, we need you to come with the following:

• Associate’s Degree in a business administration, project management, or related field of study required.
• Minimum of 3 years prior related business experience required. Experience in social services preferred. 
• Requires proficient ability to speak, read and write English professionally.
• Requires ability to multitask and handle multiple projects and effectively prioritize tasks independently.
• Requires excellent organizational, interpersonal, oral, and written communication skills. Requires fine attention to detail and ability to maintain a routine.
• Requires ability to work with sensitive and confidential information appropriately.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires ability to understand and carry out detailed oral and written instructions.
• Requires ability to demonstrate good hospitality skills including pleasant phone voice and enjoy serving others, meeting clients’ needs.
• Requires ability to be a self-starter and self-motivated as well as appropriately prioritize projects and tasks.
• Requires ability to work within budgets.
• Requires ability to travel to various geographic locations and some overnight stays. Requires the ability to obtain and maintain the necessary documentation to travel.
• Requires jobholder to work before and after normal business hours, some nights and weekends, as needed to meet client and business needs including promptly responding to phone calls, text messages and emails.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with an appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires the ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to maintain confidentiality.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide range of information.
• Requires in-depth ability to plan, administer, and report budgets.
• Requires proficient working knowledge of budgetary management and development of policies and procedures.
• Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
• Proficient working knowledge and ability to accurately and timely operate and perform computer-related tasks with specific equipment and software applications, including Microsoft Word, Excel, PowerPoint, and Outlook, required.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles. 

JOB SUMMARY:

The Regional Medical Director reports to the Chief Medical Officer for primary care and is a physician leader who oversees and improves the quality of care, manages medical staff, and develops/implement policies and procedures for a product line or within a primary care setting for a region of clinics (Houston). They also lead in areas like quality improvement, care coordination, and population health management. 

The role will be hybrid consisting of clinical medical leadership and direct patient care. Some travel in the market will be required.

HIGHLIGHTS

• Report to clinical leadership
• Value-Based Care Model
• Over 20 clinic locations in Texas
• 100% outpatient primary care clinic setting seeing patients 18+
• Dedicated Medical Assistant and additional clinic support team
• Monday – Friday schedule (some clinics have extended hours)
• Limited Call (compensated)
• Telehealth available for patients
• Guaranteed base salary with annual bonus program
• CME hours annually
• 401K with company matching
• Paid Time Off
• Sign-On Bonus eligible

KEY RESPONSIBILITIES

• Leadership and Management: Supervise medical providers in a region, mentor them, and ensure their priorities align with the organization's. This includes supporting their teams, addressing questions, and communicating updates and business goals. 
• Quality Improvement: Implement initiatives to improve quality outcomes, monitor quality dashboards, and address gaps in care. 
• Care Coordination: Develop and implement protocols for seamless transitions of care between primary care and specialists. 
• Population Health: Develop and implement programs and strategies to improve the health of a specific population, often focusing on chronic conditions and preventative care. 
• Collaboration: Lead communication with stakeholders, gather input from medical providers, and keep leaders informed about care models and programs. 
• Physician Leadership Development: Develop leadership skills in providers through mentoring and coaching. 
• Managed Care: Understand and communicate managed care prospects to medical providers. 
• Provider Experience: Assist in hiring and retaining providers. 
• Data Analysis: Use data to drive clinical strategy and program redesign. 
• Policy Development: Contribute to the development of clinical policies and procedures. 
• Patient Care: Will provide direct care to clinic patients on a part-time basis.

EDUCATION AND PROFESSIONAL EXPERIENCE

• Medical degree (MD or DO) from an accredited medical school is required.
• Active medical license in Texas and ability to obtain additional licenses as required. Board certified or Board eligible required.
• Minimum of 5 years of clinical experience in primary care, with at least 3 years in a senior leadership role.
• Extensive experience in integrated care models, value-based care, and population health management.
• Comprehensive knowledge of virtual healthcare delivery systems, telehealth regulations, and digital health technologies.
• Exceptional leadership and team-building skills, with the ability to inspire and guide a diverse, multi-state workforce.
• Excellent communication and interpersonal skills to effectively engage diverse stakeholders nationwide.
• In-depth knowledge of U.S. healthcare regulations, standards, and compliance requirements.
• Experience in healthcare clinic or value-based setting.
• Bilingual in English and Spanish is preferred.

PROFESSIONAL COMPETENCIES

• Strong leadership and team management skills with a focus on staff development.
• Excellent organizational and multitasking abilities to manage office operations efficiently.
• Strong interpersonal and communication skills to build relationships with staff, patients, and vendors.
• Problem-solving skills with the ability to identify issues and implement effective solutions.
• Proficiency in Microsoft Office applications and familiarity with administrative systems.
• Ability to manage time effectively and maintain flexibility in a dynamic environment.

Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Schedule/ Location:

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Store Manager:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals.

Reporting to the Regional Director, essential responsibilities include but are not limited to:

What You’ll Do:

• Measure and Monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store.  Lead & train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
• To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

What you’ll bring:

• Minimum of 5 years Retail Experience required. 
• Minimum of 4 years Retail Management Experience required. 
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities 
• The drive to take on new challenges with the self-motivation for continuous personal and team development
• The ability to set clear objectives and inspire the team to reach their highest potential
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work
• A keen eye for identifying and evaluating new business opportunities
• Understanding of Retail Labor Laws
• GSuite experience a plus

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $70,000 - $125,000 per year, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

California Applicant Privacy Notice found here

Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule:

• Available to work a minimum of 30 hours per week, but up to 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs 

Full Time Sales Lead

At Reformation, the sales lead is an elite sales professional and a central figure in the Reformation store ecosystem. This is an elevated, commission-based role designed for a high-performing entrepreneur who views retail as a career. You are a Wardrobe Consultant, responsible for managing a private book of business, driving exceptional SPH, and acting as a trend authority. You don't just facilitate transactions; you foster long-term loyalty through expert service and sophisticated clienteling leading to transformational experiences.

Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do

Drive Performance & Revenue

• Own Your Business: Consistently meet and exceed individual sales goals with a relentless focus on driving a high SPH (Sales Per Hour) and KPI’s.
• Customer Mindset: Act as an entrepreneur within the store, leveraging your product expertise to maximize every customer interaction.
• Proven Excellence: Maintain extraordinary customer feedback scores (NPS) by delivering an elevated service level that surprises and delights.
• Strategic Styling: Move beyond single-item requests to provide styling consultations, anticipating your client's needs for their entire seasonal wardrobe.

Sales & Operational Ownership (Keyholder):

• Opening & Closing: Ensure the store is ready for business the day of and for the next morning, according to the opening and closing checklist. Serve as a trusted keyholder responsible for opening and closing of the store, ensuring all operations, and visual standards are flawlessly executed.
• Safety & Compliance: Act as the primary leader for facility issues, loss prevention incidents, and emergency procedures during assigned shifts.
• Seamless Sales Leadership: Maintain sales floor energy and service standards during your segments, acting as the point of contact for the team and customers ensuring flawless store operations that keeps our elevated service seamless from open to close.
• Transition Management: Conduct chat-ins and handovers during segment changes to communicate key information, ensuring no service gaps occur during staff breaks by maintaining a minimum coverage ratio on the sales floor.
• Floor Leadership: Lead the sales floor energy and adjusting staff in real-time to balance task business needs, serving as the leader for customer escalations and employee inquiries, and maintaining a solutions-first mindset to keep store energy high.
• Visual Excellence: Uphold the VM Guidelines throughout your segment, ensuring recovery during time periods.
• Performance Coaching: Provide in-the-moment coaching and support to associates to ensure sales and service align with the Ref’s service model.

Master Clienteling & Retention

• Build and Manage a Book: Actively generate and manage a personal client database using Endear and other digital tools to drive repeat business and private appointments.
• Clienteling: Execute personalized, product-focused, and purposeful outreach strategy to ensure your clients are the first to know about new drops and community activations  tailored to the client’s specific "Ref Journey" and life milestones.
• Wardrobe Curation: Go beyond the "plus-one", style head-to-toe looks that anticipate your client's needs for their entire lifestyle.
• Appointment Culture: Proactively schedule and host one-on-one styling appointments, providing an elevated, "white-glove" experience that secures customer retention.

Brand & Product Authority

• Sustainability Educator: Act as a brand ambassador, sharing the Reformation story and educating customers on our mission to be a circular, climate-positive leader.
• Product Expert: Share deep product knowledge with genuine enthusiasm, translating technical sustainability details into benefits for the customer.
• Feedback Loop: Communicate high-level product feedback to leadership to help continuously improve our merchandising and assortment.
• Team Mentorship: Lead by example on the floor, modeling the sales and service model and sharing pro-tips with the broader team to elevate the collective service level.

Operational Excellence

• Floor Standards: Ensure the selling floor reflects brand standards at all times, including meticulous attention to visual merchandising and steaming.
• Integrity: Understand and uphold inventory accuracy, loss prevention standards, and a professional, productive work environment.

What You’ll Bring

• Proven Track Record: At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury/premium retail environment with a history of consistently hitting or exceeding SPH and personal sales targets.
• Interpersonal Mastery: Exceptional communication skills and emotional intelligence with the ability to build instant rapport and navigate diverse personalities with ease and professionalism.
• Wardrobing Expertise: A deep passion for styling with a proven ability to "edit" collections for clients based on body type, occasion, and personal style.
• Self-Starter Mentality: A driven approach to challenges and the self-motivation to treat your role like a career, not just a job.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base hourly range is $22 - $28 per hour depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

California Applicant Privacy Notice found here

We are seeking a Senior Executive Assistant to join our Children & Family Services Program. As a Senior Executive Assistant, you will Shine Hope as you support the CEO of Buckner and provide comprehensive administrative support, ensuring efficient office operations and serving as a liaison to staff. This role demands independent task management, strong organizational skills, and the ability to maintain confidentiality while supporting executive leadership in a faith-based environment. Join us as we shine hope in the lives of others! 

What you'll do:

• Provide administrative support to the CEO, including maintaining the filing system, transcribing meeting notes, and answering calls in the CEO’s absence, initiating follow-up as appropriate.
• Independently manage tasks and projects; research, analyze data, produce monthly reports, and assist with budget preparation and reporting as assigned and required.
• Analyze the needs of the CEO’s office; develop and implement processes for efficient operation; be responsible for continued alignment with budget goals; demonstrate operational competence and ability to work independently.
• Greet guests of the CEO, providing hospitality support, including but not limited to welcoming, seating, and providing refreshments.
• Serve as a liaison between the CEO and other staff, donors, and external constituents.
• Effectively handle all types of communication, including internal and external constituents; provide correspondence support. Meet with the CEO regularly to discuss and follow up on communication and activities. Keep the CEO informed of communication and activities handled in his absence.
• Effectively maintain the CEO’s contact database by updating his electronic contact list accurately and in a timely manner.
• Coordinate meetings and travel for the CEO, including but not limited to arranging meeting space and room setup, meals and transportation, sending invitations, preparing agendas, uploading documents, and coordinating travel and lodging. Track appointments and other events.
• Plan, schedule, and organize all aspects of domestic and international travel for the CEO.
• Develop and maintain the departmental calendar for the CEO’s Office.
• Accurately and timely complete documentation and communication to register the CEO and other designated staff for various meetings and conferences as directed.
• Effectively handle all types of communication, including correspondence with internal and external constituents. Meet with the CEO to discuss and follow up on communication and activities.
• Provide hospitality support for internal and external stakeholders, including but not limited to welcoming, seating, and providing refreshments.
• Order meals and refreshments for guests of the CEO, ELT meetings, and other requested events.
• Effectively manage department procurement tasks, including equipment, office supplies, floral arrangements, books, subscriptions, publications, renewals, and printing jobs. Research and purchase equipment, materials, and supplies while maintaining a budget. Prepare invoices for payment. Use discretion and sound fiscal judgment while managing Buckner resources.
• Prepare, audit, and process invoices and expense reports for timely payment.
• Review and process mail, faxes, emails, and other correspondence accurately and in a timely manner.

 What you’ll bring:

• High School Diploma (or G.E.D.) plus related work experience required; Bachelor’s Degree in a related field preferred.
• Minimum 7 years of prior related experience supporting senior-level management required.
• Proficient ability to speak, read, and write Spanish is preferred.
• Requires the ability to hear and receive verbal instructions. Requires correct and accurate English grammar, punctuation, spelling, and proofreading.
• Requires the ability to work evenings and/or weekends on occasion, based on business needs.
• Requires sensitivity and adaptability to the cultures of the existing program locations.
• Requires organizational skills to maintain attention to detail and routines.
• Requires the ability to consistently demonstrate excellence in customer service while representing the team to internal and external constituents.
• Requires the ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires the ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
• Requires the ability to walk, stand, and sit, sometimes for prolonged periods of time.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.  

The AI Operations Strategy Director will work in alignment with the broader company's AI Strategy & Execution plan to design, lead, and execute Realtor.com's enterprise approach to embedding artificial intelligence (AI) into the Finance organization's operational workflows.

This leader is a hands-on builder and implementer — someone who can identify high-value automation opportunities, direct a team of engineers, and ship working solutions. They serve as the connector between F\finance, product, data, operations, and engineering, translating cross-functional needs into automation solutions that deliver real leverage. They bring deep technical and operational fluency, and hands-on AI tools expertise. 

This senior individual contributor role reports directly to the Chief Financial Officer and works closely with functional leaders to identify, build, and scale AI-powered workflow automation across the Consumer organization. They will partner with the Chief of Staff on organization-wide adoption, training, and governance initiatives.

What You'll Do:

• Drives measurable productivity improvements across the Consumer org by translating AI strategy into actionable, implemented initiatives.
• Owns the full project pipeline actively identifying, scoping, and prioritizing automation opportunities across Marketing, Brand, Acquisition, Product, Design, Research, News & Insights, and Analytics and drives them through to implementation.
• Owns a portfolio of AI "Hero Use Cases" (5–6 per planning cycle) with clear problem statements, business cases, success metrics, and automation targets and is directly accountable for delivering them.
• Develops frameworks for evaluating, piloting, and scaling AI solutions that deliver tangible business impact, including 4–8 week pilots with defined success criteria and ROI validation before scaling.
• Designs and builds agentic AI workflows including function-specific and "manager" agents in partnership with functional leaders and AI Solutions Engineers.
• Builds reusable prompt libraries, playbooks, and lightweight automations by role and function to drive everyday adoption.
• Establishes the Consumer org's AI operating model across four pillars: Access, Training, Playbooks, and Governance including guardrails and approval paths for new AI agents and tools 
• Establishes operational metrics and dashboards to track AI's impact on productivity per headcount, time savings, throughput, and tooling cost avoidance.
• Communicates progress, milestones, and business outcomes to executive leadership through concise, data-backed storytelling.
• Ensures responsible and ethical AI adoption, maintaining compliance, trust, and organizational integrity.

What You'll Bring:

• Demonstrated experience implementing AI or automation solutions in large-scale operational environments. Experience with Claude (or like technologies) required.
• Strong technical fluency comfortable working directly with engineers, reviewing implementations, and getting hands-on with tools. This is a technical role first.
• 12+ years in technical operations, workflow automation, or technology enablement; at least 3 years in a hands-on implementation capacity.
• Bachelor’s degree or equivalent experience.
• Proven track record of shipping taking AI or automation projects from concept through production at scale.
• Operational background required: experience designing, improving, or scaling complex operational workflows.
• Marketing experience a plus familiarity with campaign workflows, creative pipelines, channel management, consumer research, and product development is valued but not required.
• Strong analytical, systems-thinking, and cross-functional leadership skills.
• Proven ability to convert data and ideas into strategic, actionable business plans
• Excellent communication and executive presentation skills

Key Competencies: 

• Builder Mentality: Ships first, refines second. Moves from idea to working solution fast.
• Technical Acumen: Gets their hands dirty with tech.
• Strategic Vision: Connects operational pain points to enterprise-level transformation.
• Innovation Mindset: Constantly evaluating emerging AI technologies and patterns for business impact.
• Analytical Rigor: Data-driven decision-making with measurable results.
• Collaboration & Influence: Builds trust across departments and levels.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

ICON is seeking a Director of Engineering Services to lead our customer-facing engineering services organization and act as the chief architect of our post‑R&D technical support ecosystem. This role is responsible for planning, organizing, directing and supervising all engineering‐services operations across our product lines. This role will be responsible and accountable for customer fleet Operating Equipment Effectiveness. Duties will mirror those of top engineering leaders who develop and implement data-driven predictive and preventive maintenance programs - including condition monitoring, failure mode analysis (FMEA/RCM), and OEE tracking - as well as warranty and customer fleet upgrade programs, and field engineering support teams. Beyond technical support infrastructure, the Director of Engineering Services will develop and implement strategic goals, coordinate activities with other departments and outside agencies, prepare and manage budgets, select and develop staff, and oversee schedules and support contracts. The Director establishes efficient processes for design transfer, new product introduction, deployment, warranty, field support and mission control, ensuring that the organisation delivers world‑class services that drive profitability and customer satisfaction.

This is a highly cross-functional and technical role, ideal for someone with strong engineering and management skills who can operate at the intersection of field operations and product development. This role is based at ICON's headquarters in Austin, TX and reports to the Senior Director of Operations.

RESPONSIBILITIES:

• Strategic leadership and planning: Partner with executive leadership to define Engineering Services' mission, vision and long‑term strategy. Translate corporate goals into actionable roadmaps, budgets and metrics. Develop and implement policies and procedures to ensure alignment with organisational objectives.
• Program and portfolio management: Oversee a portfolio of programs covering product introduction, customer deployments, warranty operations, mission‑control operations, testing and continuous improvement. Balance resources across concurrent initiatives, prioritise based on business impact and manage risk.
• Budgeting and financial management: Prepare and administer annual budgets and capital plans; develop cost estimates and business cases for investments; ensure that engineering services remain a profitable business by controlling costs, pursuing service revenue opportunities and optimising resource utilisation.
• Staffing and organisational development: Build and scale a high‑performing, multidisciplinary team — including program managers, field engineers, mission control operators and technical writers — from the ground up. Define roles and career paths, hire and develop talent, perform performance reviews, provide coaching and training, and implement incentive programs that establish a strong service culture in a greenfield environment.
• Reliability and predictive maintenance engineering: Design and own a data-driven predictive and preventive maintenance ecosystem. Apply expertise in condition monitoring, FMEA/RCM and OEE analysis to build or commission the data systems needed to shift the organization from reactive to proactive service — and to personally use that data to drive maintenance strategy, warranty decisions and fleet upgrade programs.
• Engineering-to-field feedback loop: Systematically capture and translate field data — failure trends, anecdotal technician observations, warranty patterns — into structured, actionable input for Engineering and Product teams. Drive redesigns and upgrade programs through this feedback mechanism, positioning Engineering Services as a strategic asset rather than a cost center.
• Process excellence and governance: Establish processes and standard operating procedures for design transfer, installation and commissioning, warranty claims, mission‑control operations, field support and continuous improvement. Implement quality management systems and use data to drive root‑cause analysis and corrective actions.
• Customer and stakeholder engagement: Collaborate with R&D, manufacturing, supply chain, sales and customer‑service teams to ensure smooth handoff from design to production and field operations. Act as the senior point of contact for customers and partners on technical services, ensuring positive relationships and timely issue resolution.
• Regulatory and compliance oversight: Ensure that all engineering services comply with relevant safety regulations, building codes and industry standards, both locally and internationally.
• Innovation and technology: Champion adoption of advanced engineering tools, simulation software and digital systems to improve productivity and quality. Drive continuous improvement initiatives and explore new service revenue streams.

MINIMUM QUALIFICATIONS:

• Bachelor's or Master's degree in Engineering or a related technical field
• 7years of progressive experience in engineering, technical services or product operations, including at least 5 years leading large, cross‑functional teams
• Demonstrated ability to plan, organize and direct engineering operations, manage budgets, develop staff and deliver complex programs on time and within budget
• Hands-on expertise in reliability engineering, predictive/preventive maintenance methodologies (FMEA, RCM), condition monitoring and OEE analysis
• Proven ability to build and scale service organizations from early stages, including defining team structure, establishing career paths and instilling a service-first culture
• Strong knowledge of product development, manufacturing processes, project management methodologies and quality systems
• Track record of translating field data and failure trends into actionable product feedback, driving engineering improvements through structured field-to-product feedback loops
• Excellent leadership, communication and interpersonal skills; ability to build relationships with internal and external stakeholders and represent the company at executive and industry forums
• Experience establishing and scaling profitable service organizations is highly desirable

LOCATION:

• The preferred location for this position is Lubbock, Texas.

EDUCATION REQUIREMENT:

• Bachelor’s degree in business administration, Finance, Accounting, Agricultural Economics, or a related field.

JOB REQUIREMENTS:

• Seven (7) to ten (10) of experience in the administration and analysis of complex credit facilities for large agribusiness and commercial loans and leases, or equivalent experience.
• Three (3) or more years in a lead, supervisory and/or management position required.

FUNCTIONS:

•    Coaches and trains commercial and capital markets relationship managers, credit analysts and loan administrators in the origination and servicing of Association’s largest and most complex borrowers' loans and leases (direct, purchased participations and sold participations). 
•    Establishes goals and objectives for credit analyst team in the Division served.
•    Manages delegated authority for credit analysts in the Division served
•    Assists in the management of loan and leases in the Division served in an effort to maintain acceptable risk levels and carry out association goals and objectives.
•    Hires, and evaluates credit analysts in the Division served.
•    Consults and works closely with Chief Credit Officer, Directors of Credit, Commercial and Capital Market's Lending Directors, other Commercial Ag Credit Group Credit Managers and their respective staffs on loan/lease origination and servicing.
•    Provides input on analysis, pricing and structuring of credits in Division served.
•    Mentors credit and administrative staff in the analysis and structuring of loans and leases.
•    Serves as a loan committee member to review and approve or deny loans and leases that exceed the delegated authority of loan officers and credit analysts.
•    Resolves issues related to credit underwriting by actively working with the Commercial and Capital Market's Lending Directors.
•    Responsible for compliance with credit standards for the Division served.
•    Ensures that loans and leases in Division portfolio are properly underwritten by credit analyst team. This include ensuring loans and leases are properly risk rated and assigned appropriate Probability of Default (PD) and Loss Given Default (LGD) ratings.
•    Complies with proper credit administration practices as outlined in association’s policies and procedures.
•    Demonstrates the “CFC Way” in all areas of credit underwriting.
•    Conducts complex credit analyses, including properly identifying risk rating on large commercial and capital markets loans and leases.
•    Determines creditworthiness of applicants for new loans or leases and credit servicing action in Division served.
•    Manages and oversees the underwriting process on credits in the Division served which are non-performing and assist other stakeholders in the development of corrective action plans or restructuring actions.
•    Prepares budgets for credit underwriting operations associated with the Division served. Collaborates with the Director of Commercial Ag Credit in the budget process.
•    Maintains awareness of agricultural trends and business activity, FCA regulations, and legal obligations. Ensures all credit underwriting operations comply with applicable policies, regulations, and laws. Oversees the preparation of all reports required by association management, the Board of Directors, and regulatory bodies.
•    Oversees and consults completion of complex loan and lease servicing tasks.
•    Promotes the association by maintaining good public and member relations.

REQUIRED SKILLS:

• Experience leading teams in structuring and evaluating large complex loan, lease, and credit servicing actions for commercial, agribusiness and capital markets customers.
• Commitment to mentoring and developing others.
• Deep understanding of relevant market trends in Division served.
• Excellent communication (oral and written) and interpersonal skills, with the ability to work effectively as part of a deal team
• Ability to work independently and under minimal supervision, with appreciable latitude for decision-making.
• Specialized knowledge of accounting and finance principles.
• Intermediate skill level in Microsoft Office applications.

PREFERRED SKILLS:

• Knowledge of Farm Credit System and its lending and credit practices.

DISCLAIMER:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@capitalfarmcredit.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.

At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V; Full description available on request.

LOCATION:

• The preferred location for this position is Round Rock, Texas.

EDUCATION REQUIREMENT:

• Bachelor’s degree in business administration, Finance, Accounting, Agricultural Economics, or a related field.

JOB REQUIREMENTS:

• Seven (7) to ten (10) of experience in the administration and analysis of complex credit facilities for large agribusiness and commercial loans and leases, or equivalent experience.
• Three (3) or more years in a lead, supervisory and/or management position required.

FUNCTIONS:

•    Coaches and trains commercial and capital markets relationship managers, credit analysts and loan administrators in the origination and servicing of Association’s largest and most complex borrowers' loans and leases (direct, purchased participations and sold participations). 
•    Establishes goals and objectives for credit analyst team in the Division served.
•    Manages delegated authority for credit analysts in the Division served
•    Assists in the management of loan and leases in the Division served in an effort to maintain acceptable risk levels and carry out association goals and objectives.
•    Hires, and evaluates credit analysts in the Division served.
•    Consults and works closely with Chief Credit Officer, Directors of Credit, Commercial and Capital Market's Lending Directors, other Commercial Ag Credit Group Credit Managers and their respective staffs on loan/lease origination and servicing.
•    Provides input on analysis, pricing and structuring of credits in Division served.
•    Mentors credit and administrative staff in the analysis and structuring of loans and leases.
•    Serves as a loan committee member to review and approve or deny loans and leases that exceed the delegated authority of loan officers and credit analysts.
•    Resolves issues related to credit underwriting by actively working with the Commercial and Capital Market's Lending Directors.
•    Responsible for compliance with credit standards for the Division served.
•    Ensures that loans and leases in Division portfolio are properly underwritten by credit analyst team. This include ensuring loans and leases are properly risk rated and assigned appropriate Probability of Default (PD) and Loss Given Default (LGD) ratings.
•    Complies with proper credit administration practices as outlined in association’s policies and procedures.
•    Demonstrates the “CFC Way” in all areas of credit underwriting.
•    Conducts complex credit analyses, including properly identifying risk rating on large commercial and capital markets loans and leases.
•    Determines creditworthiness of applicants for new loans or leases and credit servicing action in Division served.
•    Manages and oversees the underwriting process on credits in the Division served which are non-performing and assist other stakeholders in the development of corrective action plans or restructuring actions.
•    Prepares budgets for credit underwriting operations associated with the Division served. Collaborates with the Director of Commercial Ag Credit in the budget process.
•    Maintains awareness of agricultural trends and business activity, FCA regulations, and legal obligations. Ensures all credit underwriting operations comply with applicable policies, regulations, and laws. Oversees the preparation of all reports required by association management, the Board of Directors, and regulatory bodies.
•    Oversees and consults completion of complex loan and lease servicing tasks.
•    Promotes the association by maintaining good public and member relations.

REQUIRED SKILLS:

• Experience leading teams in structuring and evaluating large complex loan, lease, and credit servicing actions for commercial, agribusiness and capital markets customers.
• Commitment to mentoring and developing others.
• Deep understanding of relevant market trends in Division served.
• Excellent communication (oral and written) and interpersonal skills, with the ability to work effectively as part of a deal team
• Ability to work independently and under minimal supervision, with appreciable latitude for decision-making.
• Specialized knowledge of accounting and finance principles.
• Intermediate skill level in Microsoft Office applications.

PREFERRED SKILLS:

• Knowledge of Farm Credit System and its lending and credit practices.

DISCLAIMER:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@capitalfarmcredit.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.

At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V; Full description available on request.

The AI Operations Strategy Director will work in alignment with the broader company's AI Strategy & Execution plan to design, lead, and execute Realtor.com's enterprise approach to embedding artificial intelligence (AI) into the Consumer organization's marketing and product operational workflows.

This leader is a hands-on builder and implementer — someone who can identify high-value automation opportunities, direct a team of engineers, and ship working solutions. They serve as the connector between marketing, product, data, operations, and engineering, translating cross-functional needs into automation solutions that deliver real leverage. They bring deep technical and operational fluency, and hands-on AI tools expertise. Marketing and/or Operations experience such as campaign workflows, marketing automation, and audience management is a meaningful plus.

This senior individual contributor role reports directly to the Chief Consumer & Marketing Officer and works closely with functional leaders to identify, build, and scale AI-powered workflow automation across the Consumer organization. They will partner with the Chief of Staff on organization-wide adoption, training, and governance initiatives.

What You'll Do:

• Drives measurable productivity improvements across the Consumer org by translating AI strategy into actionable, implemented initiatives.
• Owns the full project pipeline actively identifying, scoping, and prioritizing automation opportunities across Marketing, Brand, Acquisition, Product, Design, Research, News & Insights, and Analytics and drives them through to implementation.
• Owns a portfolio of AI "Hero Use Cases" (5–6 per planning cycle) with clear problem statements, business cases, success metrics, and automation targets and is directly accountable for delivering them.
• Develops frameworks for evaluating, piloting, and scaling AI solutions that deliver tangible business impact, including 4–8 week pilots with defined success criteria and ROI validation before scaling.
• Designs and builds agentic AI workflows including function-specific and "manager" agents in partnership with functional leaders and AI Solutions Engineers.
• Builds reusable prompt libraries, playbooks, and lightweight automations by role and function to drive everyday adoption.
• Establishes the Consumer org's AI operating model across four pillars: Access, Training, Playbooks, and Governance including guardrails and approval paths for new AI agents and tools 
• Establishes operational metrics and dashboards to track AI's impact on productivity per headcount, time savings, throughput, and tooling cost avoidance.
• Communicates progress, milestones, and business outcomes to executive leadership through concise, data-backed storytelling.
• Ensures responsible and ethical AI adoption, maintaining compliance, trust, and organizational integrity.

What You'll Bring:

• Demonstrated experience implementing AI or automation solutions in large-scale operational environments. Experience with Claude (or like technologies) required.
• Strong technical fluency comfortable working directly with engineers, reviewing implementations, and getting hands-on with tools. This is a technical role first.
• 12+ years in technical operations, workflow automation, or technology enablement; at least 3 years in a hands-on implementation capacity.
• Bachelor’s degree or equivalent experience.
• Proven track record of shipping taking AI or automation projects from concept through production at scale.
• Operational background required: experience designing, improving, or scaling complex operational workflows.
• Marketing experience a plus familiarity with campaign workflows, creative pipelines, channel management, consumer research, and product development is valued but not required.
• Strong analytical, systems-thinking, and cross-functional leadership skills.
• Proven ability to convert data and ideas into strategic, actionable business plans
• Excellent communication and executive presentation skills

Key Competencies: 

• Builder Mentality: Ships first, refines second. Moves from idea to working solution fast.
• Technical Acumen: Gets their hands dirty with tech.
• Strategic Vision: Connects operational pain points to enterprise-level transformation.
• Innovation Mindset: Constantly evaluating emerging AI technologies and patterns for business impact.
• Analytical Rigor: Data-driven decision-making with measurable results.
• Collaboration & Influence: Builds trust across departments and levels.

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Position Summary: The Director of IT PMO / Chief of Staff is a strategic leadership role reporting directly to the CIO. This individual will drive execution excellence across the IT portfolio, and lead firm-wide planning and governance.

Key Responsibilities:

• Lead the IT PMO to ensure consistent project governance, delivery excellence, and alignment with strategic priorities.
• Own the IT Project Roadmap, maintaining a 12–18 month forward-looking view of initiatives, dependencies, and resource planning.
• Manage the IT portfolio, facilitating prioritization and trade-off decisions in collaboration with IT and WLG departments.
• Drive cross-functional coordination to reduce “fire drills” and improve proactive planning, communication, and execution.
• Serve as a liaison between IT leadership and other departments, ensuring transparency, alignment, and shared accountability.
• Lead Agile transformation across the firm, embedding agile principles and practices into IT delivery and culture.
• Oversee IT budgeting and financial planning, including contract management, vendor oversight, and renewal readiness.
• Partner with Procurement in RFP processes for new technologies, ensuring alignment with firm needs, technical standards, and budget constraints.
• Establish and track IT performance metrics, providing visibility into delivery timelines.
• Foster a culture of continuous improvement, innovation, and operational excellence across the IT organization.

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement

Accepting applications for Fall 2026 and future semesters!

Reports to: Operations Lead

Classification: Full-time, seasonal

FLSA Status: Non-Exempt

Pay Type: Hourly

Scope: 1 cafe

Location: In-person at assigned cafe

Job Summary: The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management.

What You Will Own

• Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
• Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
• Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
• Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

Who You Will Support

• Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
• Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
• Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning.

Who You Will Supervise

This position will supervise around 55 direct reports depending on the size of the cafe that semester

What Success Looks Like

• Cafe achieves or exceeds budgeted revenue targets
• Cafe operates at or above budgeted Net Operating Income
• 30%+ of cafe staff are developed into Team Leads
• Guest satisfaction metrics consistently above 4.5/5

Where You Excel

• Confident Communicator
• Developer of Individual Contributors
• Master of Prioritization
• Adaptable to Change
• Autonomous Problem Solving
• Financial Acumen

What You Have Done

• Completed at least one year of undergraduate studies
• Prior Saxbys cafe experience preferred
• Demonstrated leadership experience in academic, professional, or volunteer settings
• Experience in customer service, hospitality, or retail preferred

What is Required

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. 
• Must be an undergraduate student of the partner organization in good academic standing
• Ability to work 30-40 hours per week during cafe operating hours
• Physical requirements:
• Able to stand, walk, and smile for extended periods of time 
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps

Position Summary: The Vice President of Referral Strategy and Operations plays a critical role in developing and executing our referral partner strategy at KDC, LLC. Reporting directly to the Chief Operating Officer, the VP of Referral Strategy and Operations will lead initiatives related to growth, operational efficiency, governance, financial management, project management, and compliance, significantly contributing to the Firm’s growth, client satisfaction, and employee engagement.

Key Responsibilities:

• Referral Strategy: 
  
  • Build a scalable, data driven referral ecosystem that leads to long-term growth for the Referral department.
  • Analyze opportunities to determine which types of partners we need in the future and in which states. 
• Operational Leadership: 
  
  • Lead the team responsible for referrals
  • Lead continuous improvement initiatives for operational processes to enhance client service delivery, employee experience, and organizational efficiency.
  • Develop and implement new SOPs in the department.  
• Financial Stewardship: 
  
  • Manage and oversee operational budgets, ensuring fiscal responsibility and alignment with strategic priorities.
  • Assist in developing financial strategies and monitor financial performance indicators to support the Firm’s goals. 
• Talent Management: 
  
  • Partner closely with Human Resources to attract, retain, and develop high-performing operational talent.
  • Foster an inclusive and productive culture consistent with the Firm's core values. 
• Technology and Innovation: 
  
  • Collaborate with Information Technology leadership to develop and implement robust, secure technological solutions that enhance operational effectiveness and support data-driven decisions. 
• Risk Management and Compliance: 
  
  • Implement strategies to proactively mitigate operational risks.
  • Ensure compliance with all applicable regulatory requirements and industry standards. 
• Project Management: 
  
  • Oversee large, cross-functional projects, ensuring alignment with organizational goals and successful execution and delivery.
  • Implement and maintain strong project management practices across the Firm. 
• Travel Requirements: 
  
  • Regular travel required to firm offices outside Dallas HQ: Atlanta, Chicago, and Fort Worth.

Qualifications:

• Experience:
  • Minimum of 8-10 years of experience leading teams in professional services or relevant industries.
  • Demonstrated expertise in improving processes and managing complex operational initiatives.
  • Past experience in Legal Referrals is a plus 
• Skills and Competencies: 
  • Proven leadership capabilities and collaborative management style.
  • Strong interpersonal skills; able to effectively communicate and engage with stakeholders across various levels and functions.
  • Exceptional problem-solving abilities.
  • Ability to influence and drive outcomes without formal authority.
  • Ability to prioritize strategically, manage multiple initiatives simultaneously, and adapt rapidly in a dynamic environment. 
• Leadership Characteristics: 
  • High integrity, ethical standards, and accountability.
  • Energetic, proactive, and adaptable with a commitment to operational excellence.
  • Passionate about fostering growth and success within the Firm. 
• Education: 
  • Bachelor’s Degree required; advanced degree (MBA or equivalent) preferred.

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement

The Manager position has the primary responsibility of oversight over the Financial Reporting and Technical Accounting engagement work plans. As a leader of the firm, the Manager will demonstrate excellent project management skills, client service, and positive coaching to the team members in developing technical and professional competency.

Core Responsibilities:  

• Oversee progress of entire engagement in the preparation of financial statements and consolidation of trial balances. 
• Research complex technical accounting topics, identify relevant guidance, and corresponding SEC rules and regulations. 
• Begin to write basic technical accounting memos. 
• Knowledge sharing with the staff and seniors to develop more in-depth knowledge of preparation and review of financial statements and consolidation of trial balances. 
• Establish an in-depth understanding of how to assess the accuracy of complex financial statement areas such as SOCF, Equity, and EPS and identity disclosures which are inaccurate/incomplete 
• Identify more complex scope problems that may arise within the engagement, as well as opportunities for ancillary service offerings. Bring them to the attention of the engagement director. 
• Lead all client calls, manage project status with managers and staff. Develop project plans and accurate completion of project plans at the deliverable level. 
• Responsible for understanding engagement economics, leveraging the team appropriately, monitoring margin, scheduling, invoicing, etc.  
• Leadership responsibilities include building in person connections with the team, peers and senior leaders in the Firm.   
• Participate in the performance process to provide feedback for team members. Identifying additional training or parts of engagements that are beneficial for team members education. Reaching out to Human Resources when potential issues arise.  
• Continue coaching the team to share knowledge in connection with the CPE committee to develop team members for the next level. 
• Support Firm initiatives and development opportunities.  
• Work to build relationships and promote collaboration in a hybrid environment. 

Required Skills/Abilities: 

• Strong working knowledge of the Generally Accepted Accounting Principles.  
• Being a strong champion for and thrives in an environment of changing priorities.  
• Interpersonal skills to interact in a team environment and foster client relationships. 
• Above average written and verbal communication skills. 
• Understand the services offered by the Firm, look for opportunities to represent the Firm, grow the client base, and increase brand recognition. 
• Recognizes opportunities for learning by pursuing challenging assignments and a hunger to become an expert. 
• Proficient in Microsoft Office Suite with an emphasis on Excel skills.  

Education and Experience: 

• Bachelor’s degree in Accounting or equivalent required.  
• Close to obtaining CPA Certification. 
• 7+ years of relative accounting experience; at least 1 in public accounting or professional services highly preferred.  

The Experienced Associate position has the primary responsibility of oversight over the Financial Reporting and Technical Accounting engagement work plans. Serving as a future leader of the firm, the Experienced Associate demonstrates the attributes of excellent client service and assists team members in developing technical and professional competency. 

Core Responsibilities:  

• Basic understanding of more complex Accounting Advisory topics and the corresponding impact to the financial statements. Execute a comprehensive self-review and begin articulating key concepts to staff and begin to review completed work product. 
• Accurately reflect more complex journal entries within the financial statement. 
• Perform basic level research for financial statements disclosures while displaying fundamental understanding of business writing to accurately write the financial disclosure. 
• Effectively leverage firm templates and technology to oversee staff in the preparation of financial statements and consolidation of trial balances. 
• Delegate and review staff and Intern work. Begin to understand mechanical workings of the financial statements and identify numbers and disclosures which look inaccurate/incomplete. 
• Build in person connections with peers and managers. 
• Support Firm initiatives and development opportunities.  
• Work to build relationships and promote collaboration in a hybrid environment. 

Required Skills/Abilities: 

• Strong working knowledge of the Generally Accepted Accounting Principles.  
• Being a strong champion for and thrives in an environment of changing priorities.  
• Interpersonal skills to interact in a team environment and foster client relationships. 
• Above average written and verbal communication skills. 
• Understand the services offered by the Firm, look for opportunities to represent the Firm, grow the client base, and increase brand recognition. 
• Recognizes opportunities for learning by pursuing challenging assignments and a hunger to become an expert. 
• Proficient in Microsoft Office Suite with an emphasis on Excel skills.  

Education and Experience: 

• Bachelor’s degree in Accounting or equivalent required.  
• Begin pursuing certifications.  
• 3+ years of relative accounting experience; at least 1 in public accounting or professional services highly preferred.