The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, 
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $22.75 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 8:00 am-5:00 pm. Shifts include opening and/or closing, 7:30am-4:30pm or 8:30 - 5:30, based in office in North Williams Ave in Portland, OR. Flex/float location- Pearl (1122 NW Everett St, Portland, OR 97209) Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you’ll likely work on:

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative,  and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, 
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. 
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you’ll need:

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
• Strong written and verbal communication skills 
• A High School Diploma or equivalent 
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) 
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care 
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

Competitive salary: starts at $22.75 per hour based on a full time schedule

One Medical is committed to fair and equitable compensation practices

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 8:00 am-5:00 pm. Shifts include opening and/or closing, 7:30am-4:30pm or 8:30 - 5:30, based in office in Tigard, OR. 

Smartsheet is seeking change agents to join our Commercial Sales Team as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic. You will be a proactive and curious member of the commercial sales team, identifying growth opportunities for clients before they identify a need or gap for themselves.

This remote role is part of the Commercial Sales team based in the US and reports a Manager, Commercial Sales.

You Will:

• Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business
• Execute a solution-based sales process encompassing multiple groups within our commercial mature accounts equivalent to (500-4,999 employee size)
• Develop new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business
• Leverage existing relationships to expand Smartsheet's footprint and drive revenue or growth during renewals
• Expand Smartsheet brand awareness at the c-suite, operational and team level
• Facilitate and manage partnerships with Sales Engineers, Solutions Consultants and Customer Success teams to support full sales cycle and close business
• Create and maintain Joint Engagement Plans for strategic solution deals
• Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast
• Utilize existing sales enablement tools to successfully implement a territory plan. Identifying top accounts through in-depth account research using internal tools as well as external customer-related resources Smartsheet footprint can add value to the client's business

You Have:

• 5+ years full sales cycle management with a history of proven performance in the SaaS space
• 3+ years of experience managing customer relationships and maintaining relationships in a B2B environment
• A thorough understanding of a SaaS evaluation process and have the ability to execute on each stage in the sales cycle
• 3+ years of experience working with multiple functional departments and roles to manage customer life cycle from initial engagement through implementation to renewal
• The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization
• Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics and gain territory insights
• Passion for working with new technologies and technical concepts
• Bachelor's degree or the equivalent combination of other post-secondary education

OBJECTIVE

The Store Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.

Business Leader 

• Develop and execute the store’s retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals  

People Leader 

• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Develops an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching  
• Conducts talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy 

Operations Leader 

• Oversee Sales & Service, Operations, and Visual Managers to ensure execution of all key strategies
• Oversee and support execution of key operational and visual guidelines  
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation  
• Develop schedules that deliver business results while maintaining labor effectively 

Flow Experience Leader 

• Collaborate with cross-functional business partners to support organizational goals 
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s 

Store Manager Qualifications 

• 5+ years of retail or related industry leadership experience 
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Business owner mindset with an entrepreneurial spirit  
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

 Store Manager Schedule 

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).   

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Store Manager base pay ranges from $85,000.00 - $110,000.00/ year. Please also note, Store Managers are eligible to participate in the Company’s Monthly Store Incentive which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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#LI-4

#li-onsite

About the Role

The Social Media Program Manager is the architect of clarity within a high-volume, fast-paced creative environment. This role requires a high degree of ownership, diligence, and accountability, underpinned by a deep expertise in managing the workflows, schedules, and creative operations of social-led initiatives. Your mission is to transform ambiguous, complex processes into structured, high-performing work streams. Rather than simply participating in the workflow, you will architect the essential infrastructure that empowers our social and creative teams to scale. By maintaining seamless operations, proactively communicating obstacles, and identifying areas for optimization, you serve as the operational catalyst for our internal and external partners—removing friction to deliver world-class social content for the Google Devices ecosystem.

Responsibilities:

• Full-Lifecycle Campaign Program Management: Drive the day-to-day program management of "social-first" launch campaigns, managing dependencies and stakeholders to ensure successful execution from inception to delivery.
• Management of Creative Reviews: Oversee review cycles with leadership and coordinate content approvals among various cross-functional partners. Capture key action items and guide agency partners in applying feedback to keep projects on track. Confirm that all brand, legal, and product requirements are finalized and documented prior to launch.
• Stakeholder Management: Act as the primary POC for workstream owners and XFN stakeholders (Social, Product Marketing, Legal, Creative, Production, Brand, etc.). Facilitate alignment on feasibility, requirements, and next steps through rigorous discussion and group syncs.
• Organizational Alignment & Timeline Management: Synchronize the social team with broader marketing milestones and macro timelines. Act as the primary conduit for information regarding critical  gates to ensure all cross-functional deadlines are met.
• Infrastructure & Process Architecture: Proactively identify friction points and architect new workflows. Drive the overhaul of existing systems to ensure the creative infrastructure scales with the team's evolving needs.
• Real-Time Social Operations: Build and enable processes to support reactive social needs and real-time requests without sacrificing creative quality.
• Agency & Resource Management: Oversee vendor staffing and performance, ensuring agency partners are effectively embedded and optimized within our workflows.
• Operational Tooling & Automation: Identify opportunities to streamline processes through technical innovation, partnering with technical leads to implement automation and tools that bring structure to ambiguous workflows.

Key Expectations:

• Strategic Proactivity & Ownership: Lead with confidence as a self-starter who anticipates program needs. You are expected to navigate obstacles independently and proactively champion processes that drive the ecosystem forward.
• Navigating Ambiguity: Thrive in highly ambiguous and fast-paced environments. You are expected to seek out clarity, ask the right questions to uncover hidden requirements, and define clear paths forward for the team when goals, deciders or processes are undefined.
• Clarity Amidst Chaos: The ability to stay grounded and organized despite concurrent workloads and complex, moving parts.
• Relationship Management: Nurture partnerships across the wider business to identify social content opportunities and build trusted processes that benefit the work.

About You

The essentials:

• Extensive experience (6+ years) in Marketing and Program Management, preferably within social media, creative studios, or fast-paced marketing environments.
• Proven track record of building and implementing workflow infrastructure from the ground up.
• Understanding of the interplay between project scoping, budget oversight, and staffing models.
• Proficiency with project management and social media tooling; experience with platforms like Smartsheet, Sprinklr, and Airtable is preferred.
• Experience or strong interest in AI tools and process automation for Marketing.
• Strong communication skills with the ability to lead high-stakes meetings and influence stakeholders.

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#LI-Hybrid

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

About the Role

The Senior Advertising Manager’s primary responsibility is to work client-facing, with a specific book of commerce clients to create, manage, optimize, report on, and present full funnel marketing campaigns. In this role, you will work directly with a variety of large Brands across multiple global Amazon markets and different product categories. You will also play a major role in crafting budget strategies, driving sales and enhancing brand awareness on Amazon, Walmart and other commerce platforms.

Responsibilities:

• Own Amazon search and display (DSP/OTT) performance advertising for an assigned set of clients
• Create, implement, manage, and report on advertising strategies that align with client goals
• Collaborate with internal and external stakeholders to maximize performance for the client’s business
• Proactively research industry trends and best practices and communicate internally to knowledge share
• Engage frequently and professionally with clients via email/slack, phone, and in-person video meetings
• Strategic thinking, detail oriented execution, and insightful data analysis to identify areas of opportunity and deliver sales-driving initiatives
• Utilize Amazon Attribution and Amazon Marketing Cloud to gain additional insights to increase performance
• Mentor more junior Advertising Managers

About You

The essentials:

• Amazon Performance Advertising experience with knowledge of developing strategic full funnel strategies to grow brands
• 4+ years’ experience with Amazon digital advertising; with an emphasis on paid search and display advertising
• Strong large-client facing experience
• Amazon advertising accreditation at the date of hire or commitment for accreditation within 30 days of hire
• Experience with Amazon SaaS Advertising Technologies
• Advanced understanding of PowerPoint, Excel, and Word or Google Slides, Docs and Sheets
• Excellent attention to detail and accomplished verbal and written communication skills
• Analytical and strategic capabilities
• Multitasking expertise with the ability to organize projects and establish priorities

Not a must, but a plus:

• Agency experience with a focus on Amazon programmatic display advertising, Amazon Demand Side Platform and Amazon search
• Adept at learning new software programs and tools and incorporating AI into workflows
• Experience using bid management tools
• Additional marketplace experience such as Walmart, Target, Instacart

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

#LI-Remote #LI-OG1

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Part-Time Team Lead that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Responsibilities will include:

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent 
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports.

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

VISUAL AND BUSINESS OPERATIONS

• Facilitates the sharing of product knowledge
• Upholds stock-to-sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures

COMMUNICATION AND RELATIONSHIPS

• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 2+ years Retail Management experience
• Must be available to work 15-20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

Requirements:

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory. 
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Part-Time Benefits:

• Competitive hourly compensation + incentives
• Free boots and generous employee discount

The hourly rate for this position is $20 - $22. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.

About Us:

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. It’s not the easiest or cheapest method, but we’re committed to classic construction techniques that stand the test of time. With 42 retail stores (and counting) across the country, we’re bringing western goods into new frontiers and aim to be the most welcoming brand in western. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

At Mercury, we believe that thoughtful design can change an ancient industry shaped by complexity, friction, and indifference—and that intentionality, care, and taste can marry power and beauty, form and function, where these concepts are taken for granted. As we build a radically different kind of banking* experience, design isn’t an aesthetic layer added at the end. It’s how our products are shaped, how decisions are made, and how customers experience us every day.

Design at Mercury is a team of 40+ curious, supportive, and thoughtful designers. We’re looking for a Senior Design Operations Program Manager to join us, reporting to the Head of Design Operations to support our growing design org. In this role, you’ll help build the programs and processes that make life better for our design team, whether that’s improving onboarding, refining ways of working, or organizing team off-sites. Our focus is to improve the quality, efficiency, and impact of Design. 

You’ll be an advocate for team health and happiness, always seeking opportunities to improve how we work and deliver an exceptional user experience for Mercury’s users. This role blends strategy and execution, giving you ownership from concept to delivery while collaborating closely with a diverse group of stakeholders.

Key Responsibilities:

• Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead.
• Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals.
• Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement.
• Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively.
• Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency.
• Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives.
• Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies.
• Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design.

The ideal candidate for the role has:

• 3-6+ years of experience in a design-focused operations or program management role.
• Excellent interpersonal, presentation, and communication skills.
• Demonstrated high bar for quality and attention to detail, and fostering accountability.
• Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working.
• Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners.
• Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback.
• Skill in anticipating and mitigating risks across people, process, and tools.
• History of driving operational excellence by improving systems end-to-end, not just delivering individual projects.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 - $203,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - $183,400
• Canadian employees (any location): CAD $154,100 - $192,600

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. 

[Please see the independent bias audit report covering our use of Covey for more information.] 

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The role…

At Soho House, the Bartender (Part-Time; 20-29 hours/week) is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales.

A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails!

Main Duties

• Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar.
• Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area.
• Educate guests and members about beverage options learned through House Tonic trainings.
• Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining.
• Collect payment on all sold items and operate a cash register.
• Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol.
• Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member/guest experience.
• Serve customers in a friendly and helpful manner.
• Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks.
• Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience.
• Performs other duties as assigned by supervisor/manager.

Required Skills/Qualifications

• 2+ years’ experience working in high-volume F&B operation.
• Craft cocktail experience and working with seasonally influenced perishable items.
• Experience making coffee drinks a plus.
• Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency.
• Strong communication and people skills.
• Flexible schedule and reliable.
• OLCC-certified.
• Micros a plus.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
• Paid Time Off: Full time employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

ABOUT THIS OPPORTUNITY

onX is seeking a Business Intelligence Analyst with a passion for marketing analytics and a strong ability to translate data into actionable insights. In this role, you will support marketing measurement efforts by analyzing performance, identifying trends, and helping stakeholders make informed decisions.

You will work closely with marketing, product, and analytics partners to deliver high-quality reporting and analysis. This role is expected to operate independently on defined workstreams, contribute to team priorities, and help improve how data is used across the organization.

The ideal candidate is comfortable working with data, curious about uncovering insights, and motivated to improve business outcomes through analysis. They should be able to navigate ambiguity within their scope, communicate clearly with stakeholders, and deliver reliable, high-quality outputs. This person will report to the Business Intelligence Manager.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

Marketing Measurement Support

• Support the development and application of marketing measurement frameworks (e.g., attribution, incrementality testing) through analysis and execution
• Partner across marketing functions (e.g., brand, growth, lifecycle) to understand campaign objectives, tactics, and measurement needs
• Contribute insights that help evaluate marketing effectiveness across channels
• Partner with senior analysts to refine approaches and improve measurement over time

Top-of-Funnel & Acquisition Analytics

• Partner with brand and digital acquisition teams to support analysis that informs day-to-day decision-making, rather than owning channel performance directly
• Apply a strong understanding of top-of-funnel metrics (e.g., impressions, reach, CTR, CAC, conversion rates) to help stakeholders interpret performance and make informed trade-offs
• Translate business questions from marketing partners into structured analyses, helping clarify what is happening and whyProvide insights on audience behavior, channel dynamics, and funnel progression, enabling marketers to optimize campaigns and investments
• Connect top-of-funnel activity to downstream outcomes (e.g., activation, engagement, conversion), helping teams understand impact without owning execution
• Support testing and learning efforts by helping design analysis, interpret results, and communicate clear takeaways to stakeholders

Collaboration & Execution

• Navigate ambiguous problem spaces by asking the right questions, defining scope, and proposing a clear analytical approach
• Communicate findings clearly to stakeholders, adapting level of detail to the audience
• Share learnings, document work, and contribute to improving team processes and outputs
• Proactively identify trends or opportunities in marketing performance and bring forward insights that inform stakeholder decisions
• Ensure accuracy and reliability of data used in analysis, validating assumptions and investigating discrepancies when they arise
• Develop a strong understanding of underlying data sources and definitions to ensure consistency in reporting and insights
• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows by integrating experimentation into real work, and continuously refining its use with sound judgment and validation.

WHAT YOU’LL BRING

• 3–5 years in marketing analytics, business intelligence, or related field
• Demonstrated ability to deliver insights that support business decisions
• Experience working with stakeholders to answer business questions using data
• Bachelor’s degree in Marketing, Statistics, Data Science, Business, or related field
• Ability to travel bi-annually for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Technical Skills: Proficiency in analytics tools such as Tableau, Excel, SQL, Python, or similar. Experience with A/B testing platforms and statistical modeling is a must.
• Analytical skills:Strong quantitative and analytical skills to translate complex data, identify trends, and make data-driven recommendations.
• Communication Skills: Strong written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders. Enthusiastic collaborator with Finance, Product Management, and  Executive teams
• Marketing Acumen: Experience working with multiple types of marketing data, such as MMP and SKAd Attribution data and models, GA4, Offline/Endemic Marketing Tactics, Market Research and Sentiment, and other organic and non-organic marketing data. Relevant experience building and leveraging marketing frameworks for decision making. 
• Project Management: Advanced organizational skills with the ability to manage large, complex projects and prioritize competing demands.
• Statistical Knowledge: Understanding of statistical techniques for A/B testing, incrementally testing, regression analysis, and forecasting.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

 onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $100,000 and $117,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Integrated Campaign Producer to drive operational excellence across high-impact, cross-functional marketing campaigns. This role sits at the intersection of multiple cross-functional Marketing, Brand, and Vertical (Hunt, Offroad, Fish, etc.) teams, enabling campaign owners to focus on strategy by building systems and processes that set campaigns up for success. This role will report to the Senior Marketing Strategic Operations Manager.

Operating Model: You will serve as the operational hub across Marketing, Brand, and Vertical teams—ensuring alignment, clarity, and momentum across all campaign stakeholders. You’ll establish standardized processes while leading project management for Tier 1 campaigns across all teams, setting them up for success before transitioning project management and execution to campaign owners and creative production. You will create a consistent and repeatable operating rhythm that enables teams to execute efficiently at scale.

This role will also drive end-to-end project management for all Brand Team-led campaigns, inclusive of creative production and execution.

This role is ideal for a systems-minded operator and builder who thrives on bringing structure and process to ambiguity, improving how teams work, and delivering impact without a predefined playbook.

WHAT YOU'LL DO

As a Senior Integrated Campaign Producer, your essential job duties and responsibilities will be split into several distinct buckets of work: 

Vertical Campaign Enablement & Process Standardization

• Build and reinforce scalable, repeatable processes for Tier 1 campaigns across all Verticals,  balancing consistency with flexibility
• Partner with Vertical teams early to define timelines, stakeholder engagement, and briefing requirements within a standardized framework
• Create seamless transition of executional ownership to the Creative Producer and Vertical stakeholders post-brief, maintaining alignment without owning day-to-day execution or retrospectives
• Improve and connect workflows across Brand, Creative, and Vertical teams to increase efficiency and reduce friction

Brand Team Campaign Management and Planning 

• Serve as the primary project manager for Brand team-led campaigns, leading end-to-end project management–from planning through creative execution, launch, and retrospective–while ensuring timelines, workflows, stakeholder alignment, and deliverables are clearly defined and executed
• Drive alignment across Brand, Creative, and Vertical teams and external partners to ensure timely and effective inputs, decisions, and handoffs
• Help identify when to outsource creative work, and help procure and manage external resources
• Manage Brand creative requests from other departments (e.g., HR) via the Brand requests Asana board
• Facilitate retrospectives for Tier 1 campaigns and translate insights into actionable improvements
• Support Annual and Quarterly Brand planning in partnership with Brand leadership, identifying risks, dependencies, resourcing constraints, and opportunities and helping translate strategic priorities into clear, executable plans

Tools, Technology & AI Enablement

• Partner with Brand, Verticals, Creative, and other teams to manage and optimize project management tools and technologies that support campaign execution
• Leverage AI to improve project management and marketing operations, including:
• AI-assisted brief writing and review
• Workflow automations that reduce manual work
• Exploring innovative applications of AI to increase efficiency, speed, and quality of execution
• Regularly bringing recommendations, education, and best practices into our workflows

Cross-Functional Collaboration

• Develop systems that integrate video project management into broader campaign workflows in order to scale our full suite of Creative operations
• Act as the operational hub across across teams, driving alignment, clarity, and execution across stakeholders
• Partner closely with Marketing, Strategic Operations, and Creative Production to improve workflows
• Build strong cross-functional relationships and influence without direct authority to move work forward
• Identify and lead new opportunities for process improvements as teams and needs evolve

WHAT YOU’LL BRING

• Eight (8) or more years of project management or strategic operations experience is required
• Proven experience managing complex, cross-functional marketing campaigns from a project management or operational lens
• Experience building or scaling processes across multiple teams or business units
• Experience building and evolving processes in ambiguous or “greenfield” environments without a defined playbook
• Strong project management skills, including timeline creation, stakeholder management, and workflow optimization
• Exceptional written and verbal communication skills in fast-paced environments
• Demonstrated ability to balance big-picture thinking with attention to detail
• Experience with and enthusiasm for using AI and emerging technologies for project management and/or Marketing operations, with a proactive, experimental mindset
• Proven ability to influence cross-functional stakeholders without direct authority
• Experience working across multiple teams and priorities with frequent context switching
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel quarterly for multiple days to a corporate office or other onX strategic location, such as a Basecamp. 

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Bachelor’s degree in Communications, Marketing, Business, or related field or equivalent experience 
• Experience in a matrixed or cross-functional marketing organization
• Familiarity with creative production workflows (video, design, content)
• Experience with Asana as a project management tool
• Experience with Figma as a tool for design and virtual collaboration  

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

This position has a preference for Montana-based candidates; strongly qualified candidates will be considered in other Basecamp locations. 

HOW YOU’LL BE COMPENSATED

 onX is committed to compensating all employees fairly and equitably for their contributions. For this position, applicants can expect to make between $119,000 and $140,000 upon hire. The pay range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and an annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, opportunity for annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from CAD $92,650/ year - $109,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Portland office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

Who we are:

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Schedule/ Location:

• Available to work a minimum of 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Store Manager:

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals.

Reporting to the Regional Director, essential responsibilities include but are not limited to:

What You’ll Do:

• Measure and Monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store.  Lead & train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
• To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

What you’ll bring:

• Minimum of 5 years Retail Experience required. 
• Minimum of 4 years Retail Management Experience required. 
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross functional team environment setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities 
• The drive to take on new challenges with the self-motivation for continuous personal and team development
• The ability to set clear objectives and inspire the team to reach their highest potential
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
• A proactive and entrepreneurial sense of urgency and ability to prioritize important work
• A keen eye for identifying and evaluating new business opportunities
• Understanding of Retail Labor Laws
• GSuite experience a plus

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $70,000 - $125,000 per year, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

California Applicant Privacy Notice found here

ABOUT THIS OPPORTUNITY

onX is seeking a Sr. Partnerships Marketing Manager to serve as the dedicated marketing lead embedded within our growing partnerships program — the connective tissue between our internal marketing teams and the marketing organizations of our brand and sponsorship partners. You'll bring genuine marketing expertise from the earliest stages of a partnership, shaping what we build together, how we bring it to market, and how we measure success. You'll be the person in the room when marketing decisions get made — not tacked on at the end, but present and influential from the start.

WHAT YOU'LL DO
^{Essential Job Duties & Functions}

Partnership Strategy & Relationships

• Serve as the primary marketing point of contact for partner organizations, building trusted, senior-level relationships with their marketing and brand teams.
• Work "attached at the hip" with onX's Partnerships Program Manager, bringing the marketing expertise and strategic voice that complements their program management role.
• Represent onX's marketing perspective during deal formation — not just at launch — asking the right questions and ensuring marketing value is built into every partnership from the start.
• Own the feedback loop between partner stakeholders and onX's internal creative, brand, web, and growth teams.

Go-to-Market & Campaign Development

• Lead co-marketing strategy for each partnership — knowing when to apply a brand-level approach and when to go deep into the culture of a specific vertical (Hunt, Offroad, Fish, Backcountry, etc.).
• Identify and prioritize net-new marketing channels through partnerships — retail co-op, event sponsorships, outfitter agreements, non-profit co-promotions — based on onX's growth roadmap.
• Arrive at every partner engagement with a recommendation, a baseline message, and a clear vision for what great looks like.
• Build and maintain onX's partnerships playbook — our philosophy on how we partner, the menu of co-marketing capabilities we offer, and how we think about audience alignment and mutual value.
• Develop tiered partnership frameworks defining what Tier 1, 2, and 3 relationships look like in terms of marketing commitments and deliverables — reducing guesswork and last-minute pivots.

Project Management & Operational Excellence

• Own end-to-end briefing, scoping, and coordination for every partnership marketing initiative — from brief through launch.
• Maintain a forward-looking view of partner moments and campaign windows that feeds proactively into the broader marketing calendar.
• Be the single point of contact for the marketing component of every active partnership — the person who knows what's happening, what's due, and what just changed.
• Build scalable workflows, templates, and playbooks that turn partnership marketing from a series of one-off requests into a repeatable acquisition channel.
• Enforce creative and brand guidelines with partner teams before anything goes to production.

Execution & Cross-Functional Leadership

• Act as a creative multiplier — arrive with the strategic rationale, audience insight, message hierarchy, and a POV on execution already in hand.
• Roll up your sleeves when needed: scrubbing scripts, attending shoots, writing briefs, managing feedback cycles, and staying on partner calls until it's right.
• Route partner audience insights to the right internal teams to create testable opportunities across acquisition, conversion, and retention.
• Partner with product marketing, lifecycle, growth, web, and creative to ensure partner campaigns show up consistently across every touchpoint.
• Embed AI as a repeatable co-pilot in daily workflows — experimenting in real work, refining with sound judgment.

WHAT YOU’LL BRING

• Bachelor's degree in Marketing, Communications, Business, or equivalent experience.
• Eight (8) or more years of experience in partnerships marketing, brand marketing, or integrated marketing, with at least 2–3 years in a role that required direct management of external partner marketing relationships.
• Proven ability to develop and execute co-marketing programs end-to-end, from strategy through measurement — you've built this before and have results to show.
• Strong marketing expertise to hold your own as a strategic voice — not just a project coordinator — in rooms with senior brand and marketing leaders at large partner organizations.
• Exceptional project management skills: you can hold a complex, multi-stakeholder initiative together across internal teams and external partners without things falling through the cracks.
• A multiplier mindset — you reduce friction, bring a POV, and make the teams around you better, rather than adding a layer of telephone between partners and execution teams.
• Comfortable operating in ambiguity and building structure where none exists — building new playbooks, frameworks, tiering systems, and workflows doesn't intimidate you, it excites you.
• A strong curiosity for exploring new technologies, including AI
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel monthly for partner meetings and events, as well as quarterly for multiple days to a corporate office or other onX strategic location, such as a Basecamp.

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Experience working with outdoor, automotive, or lifestyle consumer brands — and a genuine familiarity with the culture of hunting, fishing, skiing, or overlanding.
• Background in sponsorship marketing, experiential activations, or event-based partnership programs.
• Familiarity with first-party data strategy and audience segmentation, particularly in the context of co-marketing or partner data sharing.
• Experience managing agency relationships and/or directing external creative partners.
• Existing relationships within relevant brand partner ecosystems (automotive, outdoor retail, gear manufacturers, media properties).

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA.

HOW YOU’LL BE COMPENSATED

onX is committed to compensating all employees fairly and equitably for their contributions. Applicants can expect to make between $128,000 to $150,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance.

WHAT WE’RE OFFERING YOU

• Competitive salaries, annual bonuses, equity, and opportunities for growth
• Comprehensive health benefits, including a no-monthly-cost medical plan
• Paid parental leave of 13 weeks for birthing parents and 5 weeks for non-birthing parents
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle
• Flexible time away package that includes PTO, STO, VTO, and paid holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

Chowbus is a SaaS (Software as a Service) company that began as an online platform for food ordering, payment, and delivery. The company has since shifted its focus to providing an all-in-one POS (point-of-sale) system tailored to the evolving needs of the restaurant industry. Headquartered in Chicago, Illinois, Chowbus serves over 2,000 restaurant partners across 20 major U.S. cities. Our mission is to build the most comprehensive ecosystem to empower restaurants.

The Sales Manager is responsible for bringing Chowbus’ POS system to the local and regional restaurants. This role is focused on prospecting, building relationships, leading the sales cycle, and closing partnerships with prospective restaurants while promoting the Chowbus brand. By understanding our restaurants’ unique needs, this role will develop a customized technology solution that helps the restaurants’ business thrive.

What You'll Focus On

• Develop and maintain a deep understanding of the competitive landscape and determine how to best position Chowbus’ restaurant technology in the market.
• Research and qualify prospects that are a good fit for Chowbus’ restaurant technology platform.
• Engage in regular outbound prospecting via cold visits, calling, email, marketing campaigns, and other avenues.
• Conduct demos and develop a solution that best meets the prospects’ needs.
• Successfully accomplish assigned KPIs and goals that include, but are not limited to, daily outreach quotas and newly onboarded partners per month.
• Manage sales activities and results using Chowbus’ CRM tool.
• Partner with regional team to ensure that the expectations set during the sales process are executed during delivery of the product/service.

What You Bring

• Excellent written and verbal communication required
• Proven collaboration and teamwork skills required
• Strong ability to sell and upsell products required
• Ability to adapt to ever-changing environments required
• Ability to learn and quickly become proficient with new technology required
• Proficient using collaborative and internal tools, or can learn them quickly required (Salesforce, Slack, Google Apps)
• Bachelor’s degree in business or relevant field preferred
• 1 year of relevant experience highly preferred
• Are bilingual in Chinese

What We Offer

• A fair compensation package
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Company holidays
• Birthday off
• Paid Parental Leave
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Fuel reimbursement

The salary for this role is $50,000-$80,000 plus sales commission, depending on experience.

About the Role:  

The Production Support role is the daily facilitator for preparing all products needed for fulfillment.  The production team must work at high levels of production efficiency, safety, and hygiene. The Production Support is expected to follow, maintain, and hold the team accountable to standard work methods and safe work habits to ensure production is as efficient and safe as possible. This role is full-time Monday through Friday, shift availability ranges between 7am - 7pm (10 hours per day)

 In this role you will: 

• Communicate regularly with Production Leads and the team 
• Collaborate to meet production goals daily, weekly, and monthly 
• Open and close workstations using standard procedures 
• Prepare ingredients & maintain a clean and organized workspace as per company standards 
• Adapt to various production tasks as required 
• Use daily checklists for smooth facility operations 
• Manage METRC tags and batch stickers 
• Operate machinery as per the production schedule 
• Approach various parts of the production process such as mix ingredients, weigh, and apply coating solutions 
• Follow packaging protocols such as managing METRC (seed-to-sale system) tags, create batch stickers, and operate packaging machinery 
• Meet packaging KPIs and assist with tasks during production breaks 

You’ll be a great fit if you have the following:  

• You have experience working in a high volume, quick-moving environment such as restaurants, production line, or retail. 
• You can lift 25 to 50 pounds comfortably and are able to stand for long periods of time 
• You value your strong communication skills and ability to work closely with others in a work environment 
• You value doing something well the first time  
• You operate with high standards in mind, no cutting corners 
• You feel strongly that each person in a workplace takes ownership and accountability of their work 
• You think of yourself as a supportive team member and co-worker 
• You demonstrate integrity and respect in all interactions, fostering a positive and supportive work environment 
• You strive for the highest standards in every aspect of your role
• You can adapt to and drive change with enthusiasm

Work Environment: 
This work environment can be loud, with large machinery operating 24 hours a day and multiple departments working side by side. The Employee may be exposed to cleaning chemicals and intense smells from different products. The environment is cool as our facility is kept at 68 degrees or lower to stabilize the chocolate. 

Interview Process:  

At Grön, we go through the same interview steps for all Production candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as give candidates access to our team and hear what it's like to work with us.  

1. Interview with Hiring Manager 

Compensation: 

This position has an hourly rate of $18/hr 

• Medical, dental, & vision insurance 
• 401k Program
• PTO 
• 8 Paid holidays 
• Parental leave
• Product discounts at select partners 

About the Role:  

The Production Support role is the daily facilitator for preparing all products needed for fulfillment.  The production team must work at high levels of production efficiency, safety, and hygiene. The Production Support is expected to follow, maintain, and hold the team accountable to standard work methods and safe work habits to ensure production is as efficient and safe as possible.  This role will be 40 hours a week with a flexible schedule of Monday - Friday from 7am to 7pm (10 hour shift)

 In this role you will: 

• Communicate regularly with Production Leads and the team 
• Collaborate to meet production goals daily, weekly, and monthly 
• Open and close workstations using standard procedures 
• Prepare ingredients & maintain a clean and organized workspace as per company standards 
• Adapt to various production tasks as required 
• Use daily checklists for smooth facility operations 
• Manage METRC tags and batch stickers 
• Operate machinery as per the production schedule 
• Approach various parts of the production process such as mix ingredients, weigh, and apply coating solutions 
• Follow packaging protocols such as managing METRC (seed-to-sale system) tags, create batch stickers, and operate packaging machinery 
• Meet packaging KPIs and assist with tasks during production breaks 

You’ll be a great fit if you have the following:  

• You have experience working in a high volume, quick-moving environment such as restaurants, production line, or retail. 
• You can lift 25 to 50 pounds comfortably and are able to stand for long periods of time 
• You value your strong communication skills and ability to work closely with others in a work environment 
• You value doing something well the first time  
• You operate with high standards in mind, no cutting corners 
• You feel strongly that each person in a workplace takes ownership and accountability of their work 
• You think of yourself as a supportive team member and co-worker 
• You demonstrate integrity and respect in all interactions, fostering a positive and supportive work environment 
• You strive for the highest standards in every aspect of your role
• You can adapt to and drive change with enthusiasm

Work Environment: 
This work environment can be loud, with large machinery operating 24 hours a day and multiple departments working side by side. The Employee may be exposed to cleaning chemicals and intense smells from different products. The environment is cool as our facility is kept at 68 degrees or lower to stabilize the chocolate. 

Interview Process:  

At Grön, we go through the same interview steps for all Production candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as give candidates access to our team and hear what it's like to work with us.  

1. Interview with Hiring Manager 

Benefits & Compensation: 

This is an hourly position of $18/hr 

This is a union represented position, terms and conditions of employment are subject to ongoing collective bargaining and may change

• Medical, dental, & vision insurance  
• 401k Program 
• PTO  
• 8 Paid holidays  
• Parental leave  
• Product discounts at select partners 

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Manager, Vertical Marketing to lead growth for our Backcountry app—our digital companion for human-powered recreation. You will help shape how Backcountry shows up in the market during a pivotal stage of its evolution, as we sharpen differentiation and unlock the next phase of growth.

You will operate as a marketing leader who is both strategic and deeply hands-on. You will own the full-funnel growth strategy, with a focus on identifying and testing non-traditional growth levers that connect in-field product value to compelling go-to-market narratives. Success in this role depends on rapid experimentation, learning from real customer behavior, and translating insight into action.

In close partnership with the GM of Backcountry, the Backcountry Product Manager, and the CMO you will play an active role in positioning the product, communicating its value, and accelerating efficient growth as the business scales.

The ideal candidate brings a strong growth marketing foundation, comfort operating in ambiguity, and the creativity to develop different playbooks for reaching customers.

WHAT YOU WILL DO

Growth Strategy & Hands-on Execution

• Own the full-funnel growth strategy for onX Backcountry. You will be responsible for identifying, prioritizing, and executing on opportunities to drive user acquisition, activation, retention, and revenue.
• Lead channel management strategy, taking a hands-on approach to guide the team and directly manage key channels as needed, while empowering your team to own their respective areas and contribute effectively.
• Work closely with the GM of Backcountry, Backcountry Product Manager, and CMO to position Backcountry for its next phase of breakout growth
• Develop and execute a high-velocity experimentation roadmap to unlock new growth levers, using AI-supported analysis and rapid testing to accelerate learning, surface insights, and focus investment on what works.
• Partner with subject matter experts across the company to generate new marketing programs and direct or influence testing roadmaps for multiple channels including influencer marketing, partnerships, paid media, social media, digital user acquisition, lifecycle, PR, and events.

Team Leadership & Development

• Lead, mentor, and develop a small, high-performing team of marketing professionals, fostering a culture of ownership, accountability, and rapid experimentation.
• Enable your team members to contribute productively by setting clear goals, providing regular feedback and coaching, and removing roadblocks to their success.
• Manage team resources effectively, ensuring the right balance of hands-on execution from yourself and strategic delegation to the team.

Cross-Functional Collaboration

• Partner closely with functional leaders and their teams within user acquisition, lifecycle/marketing automation, creative, content marketing, PR, Customer Experience, and Brand Marketing to ensure a holistic strategy.

Leverage Data to Drive Decision-Making

• Own top-line marketing KPIs for the Backcountry vertical (Trials, Conversions, Retention, Renewals), partnering with your team and functional leads to interpret results, pressure-test hypotheses, and iterate strategies using AI-enabled insight generation and analysis.

• Leverage data from market trends, customer behavior, and performance — using AI-supported synthesis and pattern detection — to refine strategy and identify new opportunities for impact.
• Partner closely with Business Intelligence and Finance teams to analyze the impact of marketing campaigns. Deeply understand subscription-based B2C business metrics (LTV:CAC, ARPU, ARR, etc.) to identify and explore new opportunities and approaches.
• Effectively communicate Backcountry’s performance, learnings, and plans across onX, translating complex, AI-supported analysis into clear, actionable narratives for diverse stakeholders.

WHAT YOU’LL BRING

• 7+ years of growth marketing experience
• A results-oriented, entrepreneurial mindset and a passion for driving growth
• A shared passion for and ability to demonstrate onX’s Company Values
• Bachelor’s degree or equivalent experience
• Permanent US work authorization is a condition of employment with onX. 
• Ability to travel monthly, as needed, for multiple days to a corporate office or other onX strategic location, such as a Basecamp.

ADDED BONUSES

Though not required, we would be thrilled to consider candidates with any of the following:

• Experience working in both startup and growth-stage environments
• Outdoor industry experience

WHERE TEAM MEMBERS ARE LOCATED

onX has created a thriving distributed workforce designed to foster connection, collaboration, and shared experience across several US locations. We have two HQ locations in Bozeman and Missoula, MT and established virtual workforce Basecamps in Austin, TX; Charlotte, NC; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA. As a distributed workforce, we come together regularly for work and connection and team members are expected to travel quarterly with the potential for some roles to travel monthly.

HOW YOU’LL BE COMPENSATED 

onX is committed to compensating all employees fairly and equitably for their contributions. Applicants can expect to make between $120,000 to $170,000 upon hire. The pay range will vary based on experience, skills, certifications, and education among other factors as required in the job description. In addition, full-time onX employees are eligible for a grant of common share options with a vesting schedule and a potential annual bonus of 10% based on company performance. Total rewards include:

• Comprehensive health benefits, including a no-monthly-cost medical plan 
• Parental leave plan of 5 or 13 weeks fully paid
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Company-wide outdoor adventures and amazing outdoor industry perks
• Annual “Get Out, Get Active” funds to fuel your active lifestyle in and outside of the gym
• Flexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays

PERFORMANCE ESSENTIALS

In this role, success is driven by cognitive abilities such as concentration and problem-solving, essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation, please contact us at PC@onxmaps.com. 

Position open until filled. 

#LI-Remote

Job Summary: 

As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Your goal is to bring brand awareness, product knowledge and the art of layering to life through intentional customer service. 

Your Day to Day Includes: 

Customer Service: 

• You approach guests proactively in a warm and welcoming manner to help make a difference in their day. We love interacting with our customers and demonstrate confidence in approaching them.
• You are a brand ambassador, eager to share your passion for gorjana with others.
• You curate memorable experiences for each guest, surprising and delighting them with our service standards.
• You deliver exceptional customer experience to ensure we create brand loyalty and build a lasting relationship with all of our customers.
• You are aware of customers at all times and are responsible for holding keys to caselines in accordance with best practices and LP strategies.
• You are solution-oriented, using the resources available to you to handle customer concerns in the moment and seek partnership if needed to ensure the customer leaves fully satisfied with their experience in store with us.
• You may be asked to deescalate/report customer service concerns or incidents as they occur from time to time, along with submitting an incident report.

Styling:

• You wear your gorjana jewelry to work each day, creatively layering stacks to inspire guests and demonstrating gStyle standards at all times.
• You develop expertise in our collections and product offerings to guide guests through styling decisions, using tools and resources to ensure the customer is informed & educated on the products.
• You confidently present curated styling choices to guests highlighting intentionality, versatility and personalization to the customers needs.

Sales:

• You leverage deep product knowledge and elevated, intentional language to drive meaningful connections and results.
• Conversion underpinned by authenticity is key - we don’t force or compete for sales, we turn every footstep into an opportunity to create a lasting experience for the customer, and win as a team
• You are self-motivated and seek to better your personal performance and that of your team on a daily basis.
• You take pride in owning your individual performance progress and utilize internal resources as a means to further develop your sales skills.
• You champion team success and customer satisfaction by participating in and encouraging team-selling on the sales floor.

Collaboration:

• You contribute to our people-first approach by being positive, helpful, and respectful to others.
• You exhibit a team player mentality and enjoy working with team mates towards a common goal.
• You look for opportunities to pitch-in, whether it is to support your team, store leadership or the customer your initiative is what drives you.
• You thrive off receiving feedback and use it as a tool for personal and professional growth. Respecting the direction given by leadership is an important part of our collective success.

Operations: 

• You are comfortable leveraging technology (POS) to support daily store operations and pay close attention to timelines and updates as it relates to technology and systems in your role.
• You maintain floor standards by following visual directives and take pride in maintaining our beautiful store environment.
• You take initiative restocking and completing tasks in downtime to support store and sales readiness.
• You help fulfill Buy Online, Pick Up In Store (BOPIS) and Same Day Delivery orders (SHIPSI), ensuring every customer enjoys a smooth and convenient shopping experience.
• You will assist with receiving weekly allocation shipments in a timely manner to ensure the right items hit our floor at the right time.
• You are mindful of service standards and processes, keeping our policies front of mind when servicing the customer.
• You take great care with team equipment, and utilize best-practices when it comes to handling and securing tech.
• You may be asked to open and close the store which would require responsibility for a store key and alarm code.
• You may assist with the labeling or re-ticketing of items as needed.

There may be times when you are asked to help facilitate additional duties in the store, or may serve as a point-of-contact for Business Partners in the absence of a Manager being present. Some of these duties are outlined below, however this is not an exhaustive list.

• You conduct weekly cycle counts with an attention to detail in order to maintain inventory accuracy and support effective product allocations from our studio.
• You execute monthly floorset directives that highlight new product launches and our Southern California, timeless yet modern roots. You may be asked to submit floorset pictures to corporate for approval.
• You handle weekly cash deposits with precision, making sure everything is counted, balanced, and deposited smoothly.
• You facilitate the weekly return of warranty items to the Warehouse, ensuring all shipments are prepared, documented, and sent on schedule. 
• You contact and utilize the appropriate business partners for resources and guidance as needed.

Job Requirements: 

• Love for the gorjana brand
• Must be 18 years of age or older
• Must have the flexibility to work a variety of shifts, including evenings, weekends or holidays as needed by the business
• Ability to lift or move at least 50 lbs 
• Ability to bend, squat, twist, and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Must be legally authorized to work in the country in which the store is located
• Ability to open or close the store

At gorjana, you can expect:

Perks: 

• On-site training, development, and mentorship
• Internal growth opportunities and  pathways to leadership
• Generous employee discount and Monthly Product Allowance 
• Amazing company culture 
• Competitive Wages & Performance-based increases

Benefits: 

• Medical, Vision, Dental and Life Insurance*
• Paid Time Off*
• 401K program, with employer match and matching program* 

Compensation: 

• Hourly wage between $18-$21
• Commission, based on personal sales

*eligibility qualifiers may apply

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.